Each year, Austin Energy participates in and sponsors events that support our local community. View the events and organizations that we sponsored, and amounts we contributed annually.

Qualifying utility customers receive waivers and discounts on their utility bills. The City of Austin has one of the most generous Customer Assistance Programs in the nation. Utility bill discounts are a key component of the program. They are provided to customers already receiving benefits through a variety of federal, state, county or city assistance programs. In February 2014, the Austin City Council voted to expand the discount program to 45,000 customers a year. Additionally, in 2015 the Austin City Council voted to no longer have a waitlist as well as include Veterans Affairs Supportive Housing (VASH) vouchers as a qualifier.

Customers who qualify for utility bill discounts are receiving an average of $792 per year per family, $248 of which comes from Austin Energy. Total utility bill savings for the recipients is over $18 million annually. Below is a summary of electric account savings only.

The City of Austin maintains a Medically Vulnerable Registry of customers with a long-term disease, ailment, or critical illness. Customers eligible for the registry receive additional time to pay their utility bills and personal case management services from Austin Energy and partnering social service agencies.

This story details the cumulative projects that were rated by the Austin Energy Green Building Team since the program began.

Austin Energy has installed solar projects on municipal facilities such as City Hall, libraries, and recreation centers to increase public awareness about solar power and demonstrate the effectiveness of this technology. View the location name, address, year installed, and system size in kW. Go to austinenergy.com/go/solar to learn more about solar solutions from Austin Energy.
Please note that this data set is no longer updated and should be considered static.

Power Partner was launched in 2013 and is a voluntary program for residential customers who use internet-connected thermostats. View dates and times, starting in calendar year 2006, when we used either this or its predecessor voluntary program to reduce residential energy demand. Go to austinenergy.com/go/powerpartner to learn more.

A map of the available data for pipelines contained within or passing through the City of Austin Extra Territorial Jurisdiction .ca 2010.

Utility payment arrangements are available to customers who fall behind on their utility bills. To enter into an arrangement, customers must make on time payments of their monthly bills which include the current billed amount plus a monthly installment of their delinquent total.

Qualifying utility customers receive waivers and discounts on their utility bills. The City of Austin has one of the most generous Customer Assistance Programs in the nation. Utility bill discounts are a key component of the program. They are provided to customers already receiving benefits through a variety of federal, state, county or city assistance programs. In February 2014, the Austin City Council voted to expand the discount program to 45,000 customers a year. Additionally, in 2015 the Austin City Council voted to no longer have a waitlist as well as include Veterans Affairs Supportive Housing (VASH) vouchers as a qualifier.

Under the program, qualifying Austin Energy customers receive a waiver of the $10 monthly electric customer charge; are exempt from paying the portion of the community benefit charge that supports the Utility Bill Discount Program; and they receive a 10% discount on their kWh usage charge. Austin Water customers also receive a discount on the water/wastewater customer charge as well as a volumetric discount on a customer’s water usage. Watershed Protection provides a 50% discount on the drainage fee. Public Works under a separate qualification waives the transportation user fee.

Customers who qualify for utility bill discounts are receiving an average of $792 per year per family, $248 of which comes from Austin Energy. Total utility bill savings for the recipients is over $18 million annually.

Below is a summary of electric account savings only.

This report is the result of the Austin City Code 6-7’s Energy Conservation Audit and Disclosure Ordinance approved in November 2008 (amended in April 2011) to improve the energy efficiency of homes and buildings that receive electricity from Austin Energy. The ordinance meets one of the goals of the Austin Climate Protection Plan, which is to offset 800 megawatts of peak energy demand by 2020. In addition, this report contains information on multi-family properties older than 10 years that are required to perform an energy audit and report the results to the City of Austin and all residents living in those communities. The Austin Energy report quantifies the 2014 energy efficiency findings and the progress towards meeting City Council goals of Resolution 20081106-048.