As part of the FY 2013 rate case, Austin Energy restructured its customer classes.

Austin Energy’s four customer classes include:

Residential — customers living in single-family dwellings, mobile homes, townhouses or individually metered apartment units.

Secondary — commercial customers including small to large businesses. This means Austin Energy owns, operates and maintains the equipment supplying power to those facilities .
Secondary 1 — commercial customers served at less than 10 kW.
Secondary 2 — commercial customers served between 10 and 50 kW. Secondary 3 — commercial customers served at more than 50 kW.

Primary — customers that take service at high voltage and own, operate and maintain their own equipment. Consequently, Austin Energy experiences lower overall system losses and expense in serving these customers. Large commercial and industrial customers such as semiconductors, hightech facilities and data centers typically fall under this level of service. These customers have very high usage and load factors because they tend to operate 24/7.
Primary 1 — commercial customers served at less than 3 MW.
Primary 2 — commercial customers served between 3 and 20 MW.
Primary 3 — commercial customers served at more than 20 MW.

Contract/Transmission — customers owning and maintaining all equipment on the customer side for electric delivery and receiving service at 69 kV or above. Contract applies to a small number of large commercial customers operating under legacy contracts.

Lighting — typically refers to street lighting and facilities including ballparks.

Listing of all recycling schedules city wide.

Austin Energy’s system annual average production cost is total operations and maintenance costs divided by total generation in kilowatt-hours. Find more information at http://austinenergy.com/go/reports.

Austin Resource Recovery Comprehensive Plan 2023

This report is the result of the Austin City Code 6-7’s Energy Conservation Audit and Disclosure Ordinance approved in November 2008 (amended in April 2011) to improve the energy efficiency of homes and buildings that receive electricity from Austin Energy. The ordinance meets one of the goals of the Austin Climate Protection Plan, which is to offset 800 megawatts of peak energy demand by 2020. In addition, this report contains information on multi-family properties older than 10 years that are required to perform an energy audit and report the results to the City of Austin and all residents living in those communities. The Austin Energy report quantifies the 2014 energy efficiency findings and the progress towards meeting City Council goals of Resolution 20081106-048.

This report is the result of the Austin City Code 6-7’s Energy Conservation Audit and Disclosure Ordinance approved in November 2008 (amended in April 2011) to improve the energy efficiency of homes and buildings that receive electricity from Austin Energy. The ordinance meets one of the goals of the Austin Climate Protection Plan, which is to offset 900 megawatts of peak energy demand by 2024. This report contains information on commercial facilities that have reported the EPA’s Energy Star Portfolio Manager benchmarking results in 2017 (*) to the City of Austin, as well as the calculated electric Energy Utilization Index (EUI). For information on ECAD exemptions and other requirements, see Austin City Code Chapter 6-7. Note – (*) Data reported by Commercial Customers

Millions of gallons of water treated grouped by year, month, plant and water type.

This data can be used to track the capacity and incentive levels available for Austin Energy's Solar Rebate Program.

ECAD Multifamily Audit and EUI Data as of November 13, 2019
This report is the result of the Austin City Code 6-7's Energy Conservation Audit and Disclosure Ordinance approved in November 2008 (amended in April 2011) to improve the energy efficiency of homes and buildings that receive electricity from Austin Energy. The ordinance meets one of the goals of the Austin Climate Protection Plan, which is to offset 1200 megawatts of Peak Energy by 2025.
The Audit results are averages of the energy efficiency measures evaluated on site during the audit.

Map of priority 1 water leaks, Repaired Last 24hrs, Work Orders Pending Repair and Pending Inspection.