As a community-owned electric utility, Austin Energy returns a dividend to its community. This dividend is comparable to funds distributed to stockholders by investor-owned electric utilities. The dividend (known as the General Fund Transfer) returned by Austin Energy helps fund other City services such as Police, Fire, EMS, Parks, and Libraries. General Fund Transfers are common among municipally-owned utilities. For more detailed information about the General Fund Transfer, visit the City of Austin Finance online page: https://www.austintexas.gov/financeonline/finance/

Austin Energy manages the City of Austin Utility Contact Center and Online Customer Care Portal. This is the place customers go to start, stop or transfer utility services.

Browse the number of substations, miles of transmission lines, and more by year.

Austin Energy provides rebates and low interest loans to customers who make energy efficiency improvements. During fiscal year 2012, energy savings totaled nearly 106-million kilowatt hours. That's enough electricity to power nearly 9,400 residential homes in Austin.

Bad debt expense is the amount of revenue billed in any fiscal year that is not collected. It represents a final, audited number based on an analysis of collectability. While Austin Energy has experienced growth in receivable balances for active accounts due to a postponement of utility cut-offs for delinquent payment during Austin Energy’s transition to the new customer billing system, the utility is beginning to see significant collection on those balances. Find more information at http://austinenergy.com/go/reports.

The average speed for answering calls was up in Fiscal Years 2009 and 2010 due to Customer Service Representatives focusing on one-call resolutions, thus avoiding repeat calls by customers. In addition, the Utility Contact Center has rolled out several campaign initiatives over the past few years to promote conservation programs. Explaining those products and benefits takes extra time.

Monthly commercial water consumption by zip code and customer class.

To pursue the Austin City Council’s policies in energy efficiency, Austin Energy invests millions of dollars in these programs so our customers can benefit from lower usage and bills. Unspent Energy Efficiency Services weatherization funds for FY 2015 are now carried over into the FY 2016 budget. Customer Assistance Program weatherization assistance funds have historically been carried forward into subsequent budget years. Find more information at http://austinenergy.com/go/advantage and http://austinenergy.com/go/reports.

The City of Austin Brownfields Revitalization Office partners with local governments and other associations to support the revitalization of brownfields. Brownfield revitalization is a way to return a property to the community as a greenspace or as a commercial, residential or mixed-use development. Brownfields are abandoned, idle or under-utilized properties where revitalization is hindered by real or perceived environmental contamination. Brownfields are real property, where the expansion, redevelopment or reuse may be complicated by the presence or potential presence of a hazardous substance, pollutant or contaminant. The column with ftp folder # corresponds to another posted dataset Brownfield Site Data which provides links to supporting documents for each of the sites.

Austin Water 2022 Annual Progress Report