To pursue the Austin City Council’s policies in energy efficiency, Austin Energy invests millions of dollars in these programs so our customers can benefit from lower usage and bills. Unspent Energy Efficiency Services weatherization funds for FY 2015 are now carried over into the FY 2016 budget. Customer Assistance Program weatherization assistance funds have historically been carried forward into subsequent budget years. Find more information at http://austinenergy.com/go/advantage and http://austinenergy.com/go/reports.

Austin Energy's operating budget includes Operations & Maintenance; fuel costs; debt service payments; and cash transfers to the Capital Improvements Project fund. Please note: Operations and Maintenance with Fuel does not include debt service and transfers. Find more information at http://austinenergy.com/go/reports.

Each year, Austin Energy participates in and sponsors events that support our local community. View the events and organizations that we sponsored, and amounts we contributed annually.

Power Partner was launched in 2013 and is a voluntary program for residential customers who use internet-connected thermostats. View dates and times, starting in calendar year 2006, when we used either this or its predecessor voluntary program to reduce residential energy demand. Go to austinenergy.com/go/powerpartner to learn more.

This report is the result of the Austin City Code 6-7’s Energy Conservation Audit and Disclosure Ordinance approved in November 2008 (amended in April 2011) to improve the energy efficiency of homes and buildings that receive electricity from Austin Energy. The ordinance meets one of the goals of the Austin Climate Protection Plan, which is to offset 900 megawatts of peak energy demand by 2024. This report contains information on commercial facilities that have reported the EPA’s Energy Star Portfolio Manager benchmarking results in 2017 (*) to the City of Austin, as well as the calculated electric Energy Utilization Index (EUI). For information on ECAD exemptions and other requirements, see Austin City Code Chapter 6-7. Note – (*) Data reported by Commercial Customers

This report is the result of Austin City Code 6-7’s Energy Conservation Audit and Disclosure Ordinance approved in November 2008 (amended in April 2011) to improve the energy efficiency of homes and buildings that receive electricity from Austin Energy. The ordinance meets one of the goals of the Austin Climate Protection Plan, which is to offset 800 megawatts of peak energy demand by 2020. This report contains information on residential dwellings that have reported the results of the ECAD audit (*) to the City of Austin prior to 2014. For information on ECAD exemptions and other requirements, see Austin City Code Chapter 6-7.
*Note – (*) Data reported by Residential Energy Auditors

Qualifying utility customers receive waivers and discounts on their utility bills. The City of Austin has one of the most generous Customer Assistance Programs in the nation. Utility bill discounts are a key component of the program. They are provided to customers already receiving benefits through a variety of federal, state, county or city assistance programs. In February 2014, the Austin City Council voted to expand the discount program to 45,000 customers a year. Additionally, in 2015 the Austin City Council voted to no longer have a waitlist as well as include Veterans Affairs Supportive Housing (VASH) vouchers as a qualifier.

Customers who qualify for utility bill discounts are receiving an average of $792 per year per family, $248 of which comes from Austin Energy. Total utility bill savings for the recipients is over $18 million annually. Below is a summary of electric account savings only.

This report is the result of the Austin City Code 6-7’s Energy Conservation Audit and Disclosure Ordinance approved in November 2008 (amended in April 2011) to improve the energy efficiency of homes and buildings that receive electricity from Austin Energy. The ordinance meets one of the goals of the Austin Climate Protection Plan, which is to offset 800 megawatts of peak energy demand by 2020. In addition, this report contains information on multi-family properties older than 10 years that are required to perform an energy audit and report the results to the City of Austin and all residents living in those communities. The Austin Energy report quantifies the 2014 energy efficiency findings and the progress towards meeting City Council goals of Resolution 20081106-048.

The City of Austin's Plus 1 Fund provides emergency utility bill financial assistance to customers experiencing extreme hardships such as medical illness or sudden job loss. In 2009 the City of Austin doubled to $300,000 the amount of funding made available annually for this program. Beginning in fiscal year 2009, City of Austin employees were given the option to donate to the Plus 1 Fund through the City's annual Combined Charities Campaign which raises money for local and regional charitable groups. Additionally, utility customers have the option to donate to the Plus 1 Fund when they make their monthly utility bill payments. Plus 1 funding is distributed to customers by more than a dozen social service agencies including Travis County Family Services and Meals on Wheels.

The City of Austin maintains a Medically Vulnerable Registry of customers with a long-term disease, ailment, or critical illness. Customers eligible for the registry receive additional time to pay their utility bills and personal case management services from Austin Energy and partnering social service agencies.