This report is the result of the Austin City Code 6-7’s Energy Conservation Audit and Disclosure Ordinance approved in November 2008 (amended in April 2011) to improve the energy efficiency of homes and buildings that receive electricity from Austin Energy. The ordinance meets one of the goals of the Austin Climate Protection Plan, which is to offset 800 megawatts of peak energy demand by 2020. In addition, this report contains information on multi-family properties older than 10 years that are required to perform an energy audit and report the results to the City of Austin and all residents living in those communities. The Austin Energy report quantifies the 2015 energy efficiency findings and the progress towards meeting City Council goals of Resolution 20081106-048.

The following information will allow you to understand the intent of data provided. This report is in conjunction with Austin City Code 6-7’s Energy Conservation Audit and Disclosure Ordinance approved in November 2008 (amended in April 2011) to improve the energy efficiency of homes and buildings that receive electricity from Austin Energy. The ordinance meets one of the primary goals of the Austin Climate Protection Plan which is to offset 800 megawatts of peak energy demand by 2020 to help reduce Austin's carbon footprint. In addition, this report contains information on multi-family properties older than 10 years that are required to perform an energy audit and report the results to the City of Austin and all residents living in those communities. The Austin Energy report quantifies the 2013 energy efficiency findings and the progress towards meeting City Council goals of Resolution 20081106-048.

Austin Energy manages the City of Austin Utility Contact Center and Online Customer Care Portal. This is the place customers go to start, stop or transfer utility services.

View the actual dollars for Austin Energy’s annual Operating Budget beginning fiscal year 2007. The Excess/Deficiency is calculated by subtracting the requirements from the available funds. Go to http://austinenergy.com/go/corporatereports to learn more.

This data set will include total services connections count for water services by customer class and zip code.​

Austin Energy provides rebates and low interest loans to customers who make energy efficiency improvements. During fiscal year 2012, energy savings totaled nearly 106-million kilowatt hours. That's enough electricity to power nearly 9,400 residential homes in Austin.

Bad debt expense is the amount of revenue billed in any fiscal year that is not collected. It represents a final, audited number based on an analysis of collectability. While Austin Energy has experienced growth in receivable balances for active accounts due to a postponement of utility cut-offs for delinquent payment during Austin Energy’s transition to the new customer billing system, the utility is beginning to see significant collection on those balances. Find more information at http://austinenergy.com/go/reports.

Monthly commercial water consumption by zip code and customer class.

The average speed for answering calls was up in Fiscal Years 2009 and 2010 due to Customer Service Representatives focusing on one-call resolutions, thus avoiding repeat calls by customers. In addition, the Utility Contact Center has rolled out several campaign initiatives over the past few years to promote conservation programs. Explaining those products and benefits takes extra time.

Capital improvement expenditures include upgrades to the Distribution and Transmission system such as new substations and transformers. They also include expenditures to build or upgrade power plants, new or upgraded chillers, new or upgraded facilities, and information technology infrastructure. All of these expenditures result in assets for the utility that become part of the rate base. Funding for CIP projects includes both current revenue and short-term debt or commercial paper which is eventually rolled into long-term bonds with a life of 30 years.