Here is a trend line for the CTM Customer Satisfaction Survey question #1 "Please rate your opinion of CTM's Customer service." See below for the percentage of positive responses to this question since 2020. Positive responses include "Satisfactory", "Above Average", or "Excellent". Blanks are skipped responses and are not included in the total calculation.

We include survey results from 2020 through 2024 with the exception of 2023, as there was no survey conducted that year.

The Communications and Technology Management (CTM) Department asks customers to fill out a survey rating our customer service to gain valuable insights into their experiences and satisfaction levels. This feedback helps us identify areas where we excel and highlights opportunities for improvement, ensuring we consistently meet and exceed our customers' expectations. By understanding their perspectives, we can make informed decisions that enhance our services and foster stronger relationships. Ultimately, these surveys empower us to create a better experience for everyone, demonstrating our commitment to continuous growth and customer care. These questions have remained consistent year over year since 2015 through 2024.

CTM Customer Satisfaction Survey (Q1 Measure)

Testing File