2017 EMS Annual Report - Stories - Answering 911 Calls

This table describes Communications Center compliance with Medical Priority Dispatch System (MPDS) performance standards. Performance targets are based on Accredited Center of Excellence (ACE) standards set forth by the International Academies of Emergency Dispatch.

Preparing New Medics

Data contained in this table documents Austin-Travis County EMS (ATCEMS) Communications Center workload and performance.

Data contained in this table comes from several sources:
• 911 Call Count and Grade of Service are obtained from the ECaTS reporting system provided by the Capital Area Council of Governments (CAPCOG).
• Call Processing Interval is calculated using data from the department Computer-Aided Dispatch (CAD) data warehouse.
• MPDS Compliance is calculated by the Advanced Quality Assurance (AQUA) system used by Communications Center personnel to assess center performance.
• Performance targets are determined by ATCEMS management.

This table contains data describing requests for assistance received by ATCEMS. Incident counts are broken out by location, and priority for City of Austin and Travis County incidents.

See document attached to metadata for more details.

When using this data for research or other purposes, please cite it as:

Austin-Travis County Emergency Medical Services (2014). EMS – Incidents by Month [data set]. City of Austin, Texas Open Data Portal. Retrieved from https://data.austintexas.gov/Public-Safety/EMS-Incidents-by-Month/gjtj-jt2d.

Since this table is updated on a monthly basis, include the date that the table was accessed in the citation.

2017 EMS Annual Report - Stories - Main page

This table contains data related to Clinical Performance Indicators (CPIs) used by the City of Austin/Travis County EMS System Office of the Medical Director (OMD). More information on CPIs can be found at http://www.austintexas.gov/page/performance-improvement.

2017 EMS Annual Report - Stories - Being Accountable

Data contained in this table documents Austin-Travis County EMS (ATCEMS) Communications Center workload and performance.

Data contained in this table comes from several sources:
• 911 Call Count and Grade of Service are obtained from the ECaTS reporting system provided by the Capital Area Council of Governments (CAPCOG).
• Call Processing Interval is calculated using data from the department Computer-Aided Dispatch (CAD) data warehouse.
• MPDS Compliance is calculated by the Advanced Quality Assurance (AQUA) system used by Communications Center personnel to assess center performance.
• Performance targets are determined by ATCEMS management.

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