ECAD Multifamily Audit and EUI Data as of November 13, 2019
This report is the result of the Austin City Code 6-7's Energy Conservation Audit and Disclosure Ordinance approved in November 2008 (amended in April 2011) to improve the energy efficiency of homes and buildings that receive electricity from Austin Energy. The ordinance meets one of the goals of the Austin Climate Protection Plan, which is to offset 1200 megawatts of Peak Energy by 2025.
The Audit results are averages of the energy efficiency measures evaluated on site during the audit.

Bad debt expense is the amount of revenue billed in any fiscal year that is not collected. It represents a final, audited number based on an analysis of collectability. While Austin Energy has experienced growth in receivable balances for active accounts due to a postponement of utility cut-offs for delinquent payment during Austin Energy’s transition to the new customer billing system, the utility is beginning to see significant collection on those balances. Find more information at http://austinenergy.com/go/reports.

Austin Energy provides rebates and low interest loans to customers who make energy efficiency improvements. During fiscal year 2012, energy savings totaled nearly 106-million kilowatt hours. That's enough electricity to power nearly 9,400 residential homes in Austin.

The average speed for answering calls was up in Fiscal Years 2009 and 2010 due to Customer Service Representatives focusing on one-call resolutions, thus avoiding repeat calls by customers. In addition, the Utility Contact Center has rolled out several campaign initiatives over the past few years to promote conservation programs. Explaining those products and benefits takes extra time.

Peak demand is the highest point of energy use on any given day and typically occurs between the hours of 4 and 6 p.m. Austin Energy’s energy efficiency and demand reduction programs are designed to lower energy usage and reduce the amount of load on the electric system. Find more information at http://austinenergy.com/go/advantage and http://austinenergy.com/go/reports.

As part of the FY 2013 rate case, Austin Energy restructured its customer classes.

Austin Energy’s four customer classes include:

Residential — customers living in single-family dwellings, mobile homes, townhouses or individually metered apartment units.

Secondary — commercial customers including small to large businesses. This means Austin Energy owns, operates and maintains the equipment supplying power to those facilities .
Secondary 1 — commercial customers served at less than 10 kW.
Secondary 2 — commercial customers served between 10 and 50 kW. Secondary 3 — commercial customers served at more than 50 kW.

Primary — customers that take service at high voltage and own, operate and maintain their own equipment. Consequently, Austin Energy experiences lower overall system losses and expense in serving these customers. Large commercial and industrial customers such as semiconductors, hightech facilities and data centers typically fall under this level of service. These customers have very high usage and load factors because they tend to operate 24/7.
Primary 1 — commercial customers served at less than 3 MW.
Primary 2 — commercial customers served between 3 and 20 MW.
Primary 3 — commercial customers served at more than 20 MW.

Contract/Transmission — customers owning and maintaining all equipment on the customer side for electric delivery and receiving service at 69 kV or above. Contract applies to a small number of large commercial customers operating under legacy contracts.

Lighting — typically refers to street lighting and facilities including ballparks.

This data can be used to track the capacity and incentive levels available for Austin Energy's Solar Rebate Program.