This data set shows the number and percentage of emergency responses that meet the established time standards for that type of response.
This dataset supports measure S.A.5 of SD23
DATA DESCRIPTIONS:
Austin Code Department:
Priority 1 calls regard “Imminent Danger and Life Safety” concerns are responded to within one hour and include Emergency Operations Center (EOC) activated cases including natural disasters, emergency responses, structural failures, evacuations and displacements.
Priority 2 calls regard “High-Risk Hazards and Time Sensitive” concerns are responded to within 24 hours and include Special Events-related code enforcement on temporary structures, over occupancy and blocked egress; open and/or accessible dangerous buildings and pools; potentially dangerous nuisances; occupied substandard conditions with reported plumbing, electric, gas and/or structural failures; and short term rentals.
Emergency Medical Services:
Priority 1: (10 minutes) MPD ECHO- First Response and Paramedic Ambulance – No Diversion
• Cardiac Arrest
• Respiratory Arrest
• Ineffective Breathing
• Unconscious
• Life Threatening Rescue Conditions (Swiftwater Rescue, HazMat)
Priority 2: (12 minutes) MPD DELTA- First Response and Paramedic Ambulance
• Significant signs and Symptoms (Altered Mentation, Severe Hemorrhage, CVA, Electrocution, etc)
Priority 3: (14 minutes) MPD CHARLIE- First Response and Paramedic Ambulance.
• ETA Modifier in City of Austin, If Medic Unit ETA is >4:59 Paramedic Ambulance response only without First Responders
• Non-Life Threatening Complaints with Potential for Complications or additional personnel requirements (“Routine” Collisions, Generalized Sickness with Cardiac History
Priority 4: (16-18 minutes)MPD BRAVO- Paramedic Ambulance Only –
• Non-life Threatening Complaints and no significant signs, symptoms, or history (Generalized Sickness, Abdominal Pain)
Priority 5: (18-20 minutes) MPD ALPHA- Ambulance Only –
• Non-Life Threatening Complaints without Significant Signs, Symptoms or Pertinent History and whose illness/injury is isolated (Hand Fracture, Cramps, Earache, Surface Wound, etc)
• “Routine” Emergency Transfers
Priority 6: Special Events
Priority 7: Public Service / Information Only Calls
• 9-1-1 Caller requesting General Information
• Non-Medical/Trauma Responses – (Medical Equipment Checks, Retrieve EMS Equipment left at a scene, etc)
Priority 8: Referred
• Incidents referred to other agencies or entities with no response from A/TCEMS
Wastewater:
All wastewater emergency-type calls are categorized as Priority 1 due to the possibility of a wastewater overflow.
Priority 1 calls regard “sanitary sewer overflow” concerns are responded to within 1 hour or less and include “Emergency Type” categories for: Sanitary sewer overflow, odor from sewer line, and special billing – sanitary sewer overflow.
Water:
Priority 1 calls regard “priority leak” concerns are responded to within 3 hours or less and include “Emergency Type” categories for: Leaking air release value, leaking fire hydrant, leaking fire line, leaking valve, leaking water meter, leaking water service, leaking / check city cut-off, valve leak, water main leak, water meter leak, and water service leak.
