This report is the result of Austin City Code 6-7’s Energy Conservation Audit and Disclosure Ordinance approved in November 2008 (amended in April 2011) to improve the energy efficiency of homes and buildings that receive electricity from Austin Energy. The ordinance meets one of the goals of the Austin Climate Protection Plan, which is to offset 800 megawatts of peak energy demand by 2020. This report contains information on residential dwellings that have reported the results of the ECAD audit (*) to the City of Austin during 2016. For information on ECAD exemptions and other requirements, see Austin City Code Chapter 6-7.
*Note – (*) Data reported by Residential Energy Auditors

The Austin City Council approved the Energy Conservation Audit and Disclosure ordinance in 2008 and revised the initiative in April 2011 to improve the energy efficiency of homes and buildings that receive electricity from Austin Energy. Single-family homeowners must have energy audits performed on their properties prior to a sale of their home. Multifamily properties older than 10 years are required to perform an audit and report the results to the City of Austin and all residents living in those communities. Commercial building owners participated in a phased-in reporting since 2012, for buildings 75,000 square feet and larger.

Each year Austin Energy participates in and sponsors events that support our local community, including programs and services provided by the utility or the electric utility industry.

Costs allowed in the fuel tariff include fuel for generation, transportation, renewable purchase power agreements, purchase power to serve retail customers, ERCOT fees and hedging. Find more information at http://austinenergy.com/go/reports.

Austin Energy is proactive in addressing customer needs and regularly monitors customer satisfaction through customer surveys. In recent years, overall customer satisfaction has gone down. The drivers of the lower satisfaction are customer perceptions of price and value resulting from an overall increase in utility bills, despite Austin Energy providing reasonable and affordable electric rates. Residential and Commercial surveys are conducted quarterly while key account surveys are administered annually. Find more information at http://austinenergy.com/go/reports.

This performance card shows the amount of energy generated from carbon-free sources as a percentage of load.

This report is the result of the Austin City Code 6-7’s Energy Conservation Audit and Disclosure Ordinance approved in November 2008 (amended in April 2011) to improve the energy efficiency of homes and buildings that receive electricity from Austin Energy. The ordinance meets one of the goals of the Austin Climate Protection Plan, which is to offset 900 megawatts of peak energy demand by 2024. This report contains information on commercial facilities that have reported the EPA’s Energy Star Portfolio Manager benchmarking results in 2015 (*) to the City of Austin, as well as the calculated electric Energy Utilization Index (EUI). For information on ECAD exemptions and other requirements, see Austin City Code Chapter 6-7. Note – (*) Data reported by Commercial Customers

This performance card shows the number of unique participants in the City of Austin's Customer Assistance Program.

Budget Billing is available to customers who prefer to avoid significant fluctuations in their monthly utility bills. With this program, Austin Energy takes an average of a customer's previous 12 months worth of utility bills to calculate an average utility bill payment. With Budget Billing, accounts are reviewed and adjusted every six months.

The averages reflect all City of Austin utilities including electric, water, wastewater, solid waste, transportation and drainage fees.

October 2017: Budget billing data for the period October 2011 through September 2013 revises previously published data. The revision reflects increased maturity and stability of our reporting system.

Each year Austin Energy participates in and sponsors events that support our local community, including programs and services provided by the utility or the electric utility industry.