356231305225319closedClosedDTS# Monthly DevOps Maintenance ## Progress thread https://austininnovation.slack.com/archives/CHZE6BC6L/p1763993628339789 # Documentation [GitBook - DevOps Maintenance Tasks](https://app.gitbook.com/o/-LzDQOVGhTudbKRDGpUA/s/-M4Ul-hSBiM-3KkOynqS/devops-maintenance-tasks) ## Pre-Maintenance Communication - [x] Post in #atd-dev channel to alert team about upcoming maintenance and potential service outages ## Airflow Updates - [ ] Check [Airflow release notes](https://airflow.apache.org/docs/apache-airflow/stable/release_notes.html) against [current version](https://github.com/cityofaustin/atd-airflow/blob/production/Dockerfile) - [ ] Review release notes for breaking changes and significant updates - [ ] Test upgrade locally and create pull request - [ ] Request code reviews from team - [ ] Merge approved PR and [update production stack](https://github.com/cityofaustin/atd-airflow?tab=readme-ov-file#updating-the-stack) ## EC2 Instance Updates (Ubuntu) - [x] **Bastion Host** - [x] Install available package updates - [x] Schedule restart to coincide with AMI snapshot creation ## PostgREST Version Check - [x] Check current version: `docker exec atd-postgrest-postgrest-legacy-scripts-1 postgrest --version` - [x] Compare against [latest releases](https://github.com/PostgREST/postgrest/releases) - [x] Create upgrade PR if new version available - [ ] Test and deploy upgrade if needed ## Database Maintenance - [x] Review [Unified DB RDS PostgreSQL version](https://us-east-1.console.aws.amazon.com/rds/home?region=us-east-1#database:id=unified-database;is-cluster=false) - [x] Create upgrade issue if needed (target: one minor version behind AWS RDS latest) - Latest issue: https://github.com/cityofaustin/atd-data-tech/issues/24385 - [ ] For major version upgrades, follow [documented upgrade procedures](https://app.gitbook.com/o/-LzDQOVGhTudbKRDGpUA/s/-M4Ul-hSBiM-3KkOynqS/devops-maintenance-tasks#upgrade-aws-rds-postgres-version) ## System Resource Monitoring - [x] Check disk space on `dts-int-data-p01` using `df -h` - [x] Pay special attention to `/var` partition (contains `/var/lib/docker`) - [x] Clean up if storage is running low ## Container Image Updates - [x] Update HAProxy: `docker compose pull haproxy` on `dts-services-haproxy` ## 1Password Connect Service - [x] Check service health: `curl -s https://coa.1password.austinmobility.io/health | jq .` - [x] Compare version with [Docker Hub tags](https://hub.docker.com/r/1password/connect-api/tags) - [ ] Coordinate with team before forcing redeployment if update needed ## Infrastructure Backup - [x] Create new AMI snapshots of all EC2 instances - [x] Remove previous month's maintenance AMI snapshots to manage storage costs - [x] Verify AMI creation was successful ## Next Month Preparation - [x] Create [next month's maintenance issue](https://github.com/cityofaustin/atd-data-tech/issues/25737) using this updated template Workgroup: DTS, Team: Dev, Type: DevOps2025-10-28T16:10:182025-11-24T15:29:002025-11-24T15:29:00false3653206324042934723687closedClosedCSDType: New Application, Product: Smart Mobility Office Portal, Workgroup: CSD, Project: NBP Migration2025-07-17T17:55:092025-11-07T17:20:102025-11-07T17:20:10true7612723323053769223646closedClosedOSEWorkgroup: OSE, Type: Data, Team: Geo, Product: AMANDA, Type: GIS Web Application2025-07-15T02:23:312025-07-16T22:08:022025-07-16T22:08:02false114594205318024952223290closedClosedTPWType: Operations, Team: Tech Services, Workgroup: TPW2025-06-26T20:00:222025-06-26T20:01:032025-07-03T15:59:05false164183211316430002723215closedClosed2025-06-20T20:20:562025-06-20T20:22:342025-06-20T20:22:34false137511164310435139922866closedClosedContinue to work on a FME process for urban Forestry Team: Geo, Product: Urban Forestry2025-05-30T21:55:082025-05-30T21:55:122025-05-30T21:55:12false159822385310373395922847closedClosedUtilities & StructuresWorkgroup: Utilities & Structures, Team: Tech Services, Type: Hardware Support2025-05-30T16:52:062025-05-30T16:58:052025-09-24T15:27:21false68443907308425893022725closedClosedTPWTeam: Tech Services, Workgroup: TPW, Type: Hardware Support2025-05-22T18:43:262025-05-22T18:45:232025-09-24T15:41:29false68443907305262685622499closedClosedCSDType: Data, Team: Geo, Workgroup: CSD2025-05-09T16:18:452025-05-09T21:51:562025-06-03T19:22:13false114594205300549375422194openTDS### We will explore Experience features that we might leverage after publishing the dashboard. Team: Geo, Workgroup: TDS, Project: SIF Dashboard PH22025-04-18T18:12:272026-02-04T21:02:48true49930868, 80716478287639209521242closedClosedOSEWorkgroup: OSE, Type: Data, Team: Geo, Type: GIS Web Application2025-02-24T23:18:142025-02-24T23:20:392025-02-24T23:20:39false114594205280297540020722closedClosedOSEWorkgroup: OSE, Type: Map Request, Team: Geo2025-01-21T22:48:382025-01-21T22:52:372025-01-21T22:52:37false114594205279633585320698closedClosedCSDUse API Gateway? DAG that pings healthcheck daily?Team: Dev, Project: CityBase Payment Integration, Workgroup: CSD2025-01-17T21:29:112025-08-08T17:27:292025-08-08T17:27:29false12474808274858424320343closedClosedDTS### Mateo needs access to VPN for 2 main purposes: 1. Having a static IP address that can be whitelisted for AWS Security Groups - My current ISP rotates my IP address anytime my router reboots - This affects my ability to access data and systems in AWS Cloud (very import to current work assignments) 2. Access `data-01`, to help Linux system admin, troubleshoot and view Airflow ETLs - SSH low level access (very rare) - Airflow Web UI (more common, but not necessary right now based on current assignments and coverage of Airflow maintenance) ### Potential solutions: 1. 👮‍♂️ Comply - Destroy my `firstname dot lastname at austintejas.dot gov` via SERF - acquire a new Sistema email address for paperwork (unsure what this process looks like or time delay) - acquire a new `ex dash firstname dot lastname at austintejas.dot gov` email account and move forward with Cisco AnyConnect. - This would comply with CTM’s 3rd party vendor VPN usage policy but would be very time-consuming to effectively re-onboard my email user to all my accounts (Github, Gitbook, Miro, AWS, etc). Level of effort would be multiple days and involve multiple team members, effectively disrupting business operations and wasting resources. 2. ❌ Install [Microsoft Intune Company Portal](https://learn.microsoft.com/en-us/mem/intune/user-help/sign-in-to-the-company-portal) and give CTM remote access to my personal device and location so that I can get NetMotion on my machine. - This feels like corporate spyware and I'm a little uncomfortable with this level of sacrifice to privacy. - I would also have to rename my personal Mac device to follow the naming convention `ATD-[last 7 digits of serial #]-M1` 3. 💻 Request a CoA-issued machine with [Microsoft Intune Company Portal](https://learn.microsoft.com/en-us/mem/intune/user-help/sign-in-to-the-company-portal) and [Absolute Secure Access Client](https://apps.apple.com/us/app/absolute-secure-access-client/id1097637587?mt=12) (aka: NetMotion) installed. - This could be used or new. If new, the request could take months and require TPW funds. 4. 💸 Purchase my own device to dedicate to TPW work - I'm not _totally_ opposed to this since my current machine is 3+ years old - [Microsoft Intune Company Portal](https://learn.microsoft.com/en-us/mem/intune/user-help/sign-in-to-the-company-portal) and [Absolute Secure Access Client](https://apps.apple.com/us/app/absolute-secure-access-client/id1097637587?mt=12) (aka: NetMotion) installed. - I would also have to rename my personal Mac device to follow the naming convention `ATD-[last 7 digits of serial #]-M1` 5. 🐍 Custom AWS-based solution a. Write a python script that can dynamically update my (or any user's) dynamic IP address to AWS Security Groups via boto3. - This would only solve the issue of accessing AWS resources which is the primary need. - LOE - 1 point b. Plumb Airflow Web UI so that it is accessible via the AWS bastion instead of strictly behind VPN (COA firewall) - This would benefit all Airflow users not to require VPN to troubleshoot ETL failures assuming they are coming from an approved IP address registered in the AWS Security Group - Would use the same pattern we use for security on AWS resources - LOE - 1 or 2 points 6. ❌ Give up 😈 Workgroup: DTS, Impact: 3-Minor, Team: Dev, Need: 1-Must Have, Type: DevOps2024-12-18T19:21:172025-06-06T16:35:382025-06-06T16:35:39false5697474267292873419971closedClosedVZTeam: Dev, Workgroup: VZ, Product: Vision Zero Crash Data System2024-11-19T17:21:272025-01-20T18:54:252025-01-20T18:54:38false267292851019970closedClosedVZType: Feature, Team: Dev, Need: 1-Must Have, Workgroup: VZ, Product: Vision Zero Crash Data System, Project: Vision Zero Editor Tech Refresh2024-11-19T17:21:202024-12-27T21:05:452024-12-31T15:48:30false14793120265680011719897closedClosedVZTeam: Dev, Workgroup: VZ, Product: Vision Zero Crash Data System2024-11-13T21:09:042025-03-28T13:44:052025-03-28T13:44:07false262495472419681closedClosedROWWorkgroup: ROW, Type: Feature, Project: Inspector Prioritization Automation, Team: Data Science2024-10-30T18:21:492025-01-29T17:01:472025-05-27T15:57:12false30810522253422228219107openVZTeam: Dev, Type: Documentation, Workgroup: VZ, Product: Vision Zero Crash Data System2024-09-18T16:46:482024-10-24T02:04:40false247662384818713closedClosedDTS## Steps Supervisor: Jennifer, Wl User: Sam, C Division: TPW Reference - [New Hire Checklist document](https://cityofaustin.sharepoint.com/:w:/r/sites/tpwDTS/_layouts/15/Doc.aspx?sourcedoc=%7B81512810-B700-448C-8200-38B343CB257D%7D&file=New%20Hire.docx&action=default&mobileredirect=true) - [x] Check if NERF was submitted? - [x] Set up password/Reset password (Ask Scott & Matt, if available, else ask CTM help desk (512-974-HELP) ## Software Checklist Ask Supervisor what the new hire will need - [ ] Adobe - [ ] ArcGIS - [ ] AutoCAD/AutoCAD 3D - [ ] BlueBeam >if user wants both (Adobe & BlueBeam), ask why? - [ ] SketchUp - [ ] MS Project - [ ] MS Visio Order software from CTM [here](https://cityofaustin.sharepoint.com/sites/CTM/TEAMSITES/AS/MSELA/Lists/MicrosoftFY24DepartmentTransactions/Customer%20View.aspx?xsdata=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%3D&sdata=WlNGR0ZyRU9JVHNCcUJXSDloTVEyMm1ocGhNM0tVN21Pc2hCZUkrV0Mzcz0%3D&ovuser=5c5e19f6-a6ab-4b45-b1d0-be4608a9a67f%2CDiana.Martin%40austintexas.gov&OR=Teams-HL&CT=1708706699063&clickparams=eyJBcHBOYW1lIjoiVGVhbXMtRGVza3RvcCIsIkFwcFZlcnNpb24iOiIyNy8yNDAxMDQxNzUwMyIsIkhhc0ZlZGVyYXRlZFVzZXIiOmZhbHNlfQ%3D%3D) ## Hardware Checklist >Does the user need a GIS Modeling computer? - [ ] GIS Laptop w/ specialist docking station - [x] Laptop - [ ] Power supply - [ ] Docking station - [ ] Monitors - [x] Keyboard (hardwired) - [x] Mouse (hardwired) - [ ] MiFi (must be request by the supervisor) Workgroup: DTS, Type: Operations, Team: Tech Services2024-08-20T22:16:052024-08-26T17:28:152024-08-26T17:28:15false138721851, 164183211247608585618699closedClosedDTSWorkgroup: DTS, Type: Data, Team: Geo2024-08-20T16:37:412024-08-20T16:39:292024-08-20T16:39:29false80716478241756940818309closedClosedDTSWorkgroup: DTS, Team: Dev, Type: Documentation, Epic2024-07-18T23:39:202024-12-11T22:12:422025-06-29T00:22:34true238640876018103closedClosedAMDhttps://austin.maps.arcgis.com/home/item.html?id=3886f5f800734a94a1fa84a964a5d010 https://austin.maps.arcgis.com/apps/webappviewer/index.html?id=c9bda776b1934e439285570b29d3259cWorkgroup: AMD, Type: Data, Team: Geo2024-07-02T14:21:542024-07-16T18:38:232024-07-16T18:38:23false80716478237572450618033openTDSSimilar to Cases, we import the Review Cycle records to represent a single review iteration.Type: Data, Team: Apps, Workgroup: TDS, Product: TDS Portal2024-06-26T16:00:552026-05-12T18:52:48false67915167237377077918010closedClosedOSEWorkgroup: OSE, Type: Data, Team: Geo, Type: GIS Web Application2024-06-25T22:23:082024-06-25T22:24:162024-06-25T22:24:16false114594205237113174017973openParking ServicesWorkgroup: Parking Services, Type: IT Support, Team: Geo2024-06-24T21:27:212026-02-02T19:47:55false235839496417888closedClosedOSEWorkgroup: OSE, Type: Data, Team: Geo, Type: GIS Web Application2024-06-17T22:37:312024-06-17T22:41:182024-06-17T22:41:18false114594205232378271717561openUtilities & StructuresTeam: Maximo, Workgroup: Utilities & Structures2024-05-29T16:50:022025-06-05T19:07:02false134445095229641221417299closedClosedROWWorkgroup: ROW, Team: Apps, Epic, Product: ROW Portal, Project: TCP Review Case Management2024-05-14T21:04:002025-02-18T16:24:412025-06-28T22:35:33true67915167, 100615928227811853217133closedClosedSBO > Describe the problem. The current system of tracking attendance in SBO is antiquated and cumbersome. It requires ten superintendents across four locations printing multiple sign-in sheets every day and having their line staff write down: time in, time out, total hours, time code, and a signature. These superintendents are responsible for reviewing the sign-in sheets and filling in any missing information. They scan a total of eighteen sign-in sheets and send them to Operations Consulting, where the sheets are again reviewed for accuracy and completion. Once Operations Consulting has assessed the status of each sign-in sheet (On time, complete, incomplete, or missing), they then either contact the superintendent to get the sheet completed, or they file the document into a database for storage. This process has many steps and requires all parties to be punctual and steadfast in their participation. When the process is not executed as intended, accurate attendance tracking begins to drop. > Describe the solution you have in mind. Operations Consulting began searching for a solution that would incorporate the positive aspects of the UER Compumatic trial (See workarounds section below) while replacing the infrastructure and staff needed to maintain it on a larger scale. A cloud-based timeclock system is the solution identified. The solution should contain the following parameters: • Painless punch in/ punch out process for end users, preferably using an RFID or COA badge. • Adjustable user interface for employees and managers. • Vendor-provided back-end support for cloud storage and cloud application(s). • Attendance information that is easily comparable with UKG. • A function for managers to pull multiple types of attendance reports. • Transparent, secure data collection that must be provided and destroyed at contract termination. > How will we know that our solution is successful? The solution will be considered successful once a better solution is implemented, and sign-in sheets are no longer needed. > Users Everyone in SBO (250+ People). That will consist of roughly 20 people in a managerial role and 230 people in an employee role. > Sponsorship David Andersen > Which Strategic Direction 2023 “Mobility” indicators would this new application impact? ['None'] > Which Austin Strategic Mobility Plan goals would this new application support? ['None'] > Describe the outcome you'd like to see when this feature is implemented. 1. When employees record their attendance, a time stamp is created. 2. Attendance tracking becomes digital. Sign-in sheets are no longer used. 3. Managers in SBO will have the ability to access their employees' attendance from an application and be able to pull reports from said application. > Describe any workarounds you currently have in place or alternative solutions you've considered. Operations Consulting implemented a trial run of an electronic timeclock with the UER work group to investigate replacing the use of sign-in sheets. This timeclock, the Compumatic XLS 21 v2, requires a power source and an ethernet cable attached to a computer running the CompuTime 101 database software. To use this device, each employee retrieves an RFID badge from their supervisor’s office and swipes the badge across the time clock to punch in or out. Afterwards, the employee replaces the badge in the supervisor’s office. This process requires the employee to interact with the supervisor and makes a time stamp at an exact time. Towards the end of the work week, Operations Consulting analyzes all the time punches and highlights missed punches and/or double punches for supervisors. They then create attendance reports using the time clock software and send them to UER’s superintendent and supervisors. UER’s management can then use the reports to audit their crew’s attendance and UKG time entries. This trial run of the Compumatic time clock system has been considered a success after receiving overwhelmingly positive feedback from UER’s management team. Ops Consulting did however discover several detractors when considering implementation on a larger scale. While the timeclock is Wi-Fi capable, Ops Consulting was never able to utilize the Wi-Fi. Even after whitelisting the device, the timeclock still would not wirelessly connect to the local network. When considering the size of SBO, a minimum of nine timeclocks would be needed, and those clocks would be installed across several different buildings and networks. SBO does not have the support staff necessary to maintain such a system, especially if these systems have to use individual databases. Beyond the networking, infrastructure, and coordination necessary to connect these different systems together, it would also require staff to create reports and audit punch accuracy. TLDR: The timeclock trial worked great at a work group scale (35 people in one building) but hit a roadblock at a larger implementation. > Is there anything else we should know? Identifying a solution and implementing it at a brisk pace would be ideal, but as long as steady progress is made, we are flexible. > How have other divisions/departments/cities addressed similar challenges? To my knowledge, other departments use systems that have been developed by DTS or they only use UKG (which records hours worked but not attendance). > Requested By Greg G. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/66351d330cdf0c00280ac0c4/3cloudbasedtimeclocks.docx) (13.96kb) Request ID: DTS24-114610 Team: Apps, Type: Research, Workgroup: SBO2024-05-03T17:24:132024-07-31T21:57:142024-07-31T21:57:25false21112975, 53838164, 61209591226982022117013closedClosedTPWthe readmes are out of date.Team: Dev, Product: Moped, Workgroup: TPW2024-04-29T19:39:562024-05-17T18:25:162024-05-17T18:25:17false12474808226603320216982closedClosedDTSWorkgroup: DTS, Type: IT Support, Team: Tech Services2024-04-26T15:33:062024-05-01T16:52:552026-03-02T13:40:30false68443907225155654616883closedCloseduse a better link to the docs about thumbnail images2024-04-18T21:02:532024-04-18T21:13:442024-09-17T19:54:12false222819224016675closedClosedPIOPIO is needing accounts and access provided for 5 user to be able to use/access/edit storymaps in AGOLWorkgroup: PIO, Type: IT Support, Team: Geo2024-04-05T14:38:262024-04-11T17:16:562024-04-11T17:16:56false80716478222298876016623closedClosedDTSI need a tablet to ensure that ArcGIS field maps is displaying web maps correctly. Workgroup: DTS, Team: Apps, Type: Mobile Device Support (MDM)2024-04-03T13:45:242024-04-30T19:17:282025-03-31T16:06:41false67915167222106932116613closedClosedDTSGoogle Drive photo: https://drive.google.com/file/d/1hQk2_61mWhMpXZEkN-Z0KzQItbxWfKVR/view?usp=drive_link Full preferred name: Patricia Genty-Andrade Title: Data Engineer/Project Manager Preferred pronouns: She/HerWorkgroup: DTS, Team: Dev, Type: Communication, Product: DTS Website2024-04-02T17:35:092024-04-10T18:59:262024-04-10T18:59:26false12474808220618161416426openOSEWorkgroup: OSE, Team: Geo2024-03-25T16:34:262026-02-02T19:48:32false219925736416375closedClosedDTS- [ ] Change Tracy's title to "Senior Product Manager" - [ ] Add @Craigjacobs-ATX - [ ] Add @grantstatton Workgroup: DTS, Team: Dev, Need: 1-Must Have, Type: Enhancement, Product: DTS Website2024-03-21T06:28:382024-04-09T20:50:592024-04-09T20:50:59false12474808218043250916206closedClosedOSEWorkgroup: OSE, Type: Data, Team: Geo, Type: GIS Web Application2024-03-11T23:24:132024-03-11T23:25:112024-03-11T23:25:11false114594205211627352515614closedClosedSBOType: IT Support, Epic, Product: Maximo, Team: Maximo, Workgroup: SBO2024-02-03T06:02:122025-06-05T19:11:232026-04-24T22:01:45true133022703210804564915460closedClosedDTS### 1/29/24 Met with @katelunceford to review Ecosystem components that could be beneficial for the DASH MVP. Goal to find existing reports, dashboards, datasets that would make it a valuable internal MVP. - We reviewed the Ecosystem to DASH PPT #15127 - Recommended considering FAQ as concept for resource grouping / layout - We reviewed a list of the Power BI dashboards that could be useful, not sure which ones would be desired without criteria, could give recommendations on selection, pending DTS leadership discussion for work-sessions. - Discussed initial #12491 and alignment with DASH MVP, and recommendations from #14021 Next steps: Reference #15433 - [x] Requesting criteria for the reports/dashboards they are looking for. - [ ] Speak with DTS Leadership on work sessions to assist with finding criteria and sources; @amenity @dianamartin ### The following **recommendations** could be considered: (see pic below) 1. Include reference to `assets `in filtering options. _Thoughts: Some workgroups support assets that are not represented in the Work Group name. Could aid in user-experience and visibility._ 2. Include `measures/stories/performance `city initiatives _Thoughts: Previous reporting efforts around measures/stories and performance initiatives have been valuable and could aid in supporting the value add and materials used within DASH. Also increased visibility for the city's efforts and documentation of impact._ 3. Could `FAQ concept` to used or a variation of? _Thought: There are a lot of types of reports and dashboards, having smaller condensed groups of resources that focus on specific areas across the business could be valuable; aiding in user-experience and standardization of insights._ a. Asset Information b. Work Order c. Executive Summaries 4. Data Owners: **Note** data owners with the reports, should be linked to power BI accounts. may have to search on the dataset level, which should also  **Example List of "active" Power BI dashboards that could be used.**  Other Tools | Accessible (not mapping, for note/reference) -- | -- Capital Projects Explorer | [Link](https://capitalprojects.austintexas.gov/projects) Austin Finance Online | [Link](https://financeonline.austintexas.gov/afo/finance/) Public City Records | [Link](https://cty-austintx.govqa.us/WEBAPP/_rs/(S(cgsb0gdzjls3z0y3uyapxl2j))/supporthome.aspx?sSessionID=13649168211Z[QDRISMTXJWXMJWUEOOBUIAHHNJI) Maximo Reporting Data | -- MOPED Reporting Data | -- Knack Reporting Data | -- Other dashboards: - [VZ Viewer](https://visionzero.austin.gov/viewer/) - [RideReport](https://public.ridereport.com/austin) - [Traffic signal monitor](https://data.mobility.austin.gov/signal-monitor) - [Traffic signal request evaluations](https://data.mobility.austin.gov/signal-evaluations) Workgroup: DTS, Type: Business Intelligence, Team: Data Science, Project: Dash 1.02024-01-30T14:48:332024-03-14T21:45:312024-03-14T21:45:31false134445095210577045515442closedClosedOSEWorkgroup: OSE, Type: Data, Team: Geo, Type: GIS Web Application2024-01-29T15:34:482024-01-29T19:22:532024-01-29T19:22:53false114594205209425004115344closedClosedSUTDSRTS would like to start maintaining their data in maint. They have provided their currently data and schema in a file geodatabase and would like this mirrored in the maint database.Type: Data, Team: Geo, Workgroup: SUTD2024-01-22T16:07:282024-03-27T16:37:462024-03-27T16:37:46false80716478209092490115327closedClosedTPWSee: https://github.com/cityofaustin/atd-data-tech/issues/15086Team: Dev, Need: 2-Should Have, Type: Enhancement, Product: Moped, Workgroup: TPW2024-01-19T16:53:422024-01-31T14:27:212025-05-13T22:55:32false14793120204943725515023closedClosedOPMBEN WHITE ## Device & User Information (first name and last initial, no last names) Nicholas S ## What's the problem? Teams are not installing ## What did you do to resolve the issue Type: IT Support, Workgroup: OPM, Team: Tech Services2023-12-19T21:07:282024-01-03T20:07:252024-01-03T20:07:25false133022703203601057214910closedClosedOSEWorkgroup: OSE, Type: Map Request, Type: Data, Team: Geo2023-12-11T16:05:012023-12-11T16:17:182023-12-11T16:17:18false114594205202704437714848closedClosedSBOPatricia M. is requesting a new Maximo Account for Thomas G. All Employee Information in Comments. Provider: ATS, Product: Maximo, Team: Maximo, Workgroup: SBO2023-12-05T20:11:062023-12-07T17:52:532024-02-03T03:51:29false133040608201331407614740closedClosedOSEWorkgroup: OSE, Type: Map Request, Type: Data, Team: Geo, Product: AMANDA2023-11-27T23:34:462023-11-27T23:52:052023-11-27T23:52:05false114594205200312476014701closedClosedOSEWorkgroup: OSE, Type: Map Request, Type: Data, Team: Geo2023-11-20T22:31:262023-11-20T22:33:472023-11-20T22:33:48false114594205199986564514683closedClosedDTSShared "Vacancy Report - All" with Scott and he will give feedback for new page/new view with less fieldsWorkgroup: DTS, Type: Feature, Team: Apps, Product: TPW Hire, Project: Digitize Vacancy Tracking and Reporting2023-11-17T20:21:072023-12-06T18:58:522024-02-22T17:18:10false21112975199535769614663closedClosedTPWType: Bug Report, Team: Dev, Product: Moped, Workgroup: TPW2023-11-15T19:02:472023-12-07T19:45:072025-04-02T15:32:04false12474808199366363114645closedClosedOSEWorkgroup: OSE, Type: Map Request, Type: Data, Team: Geo, Product: AMANDA2023-11-14T22:17:392023-11-15T16:18:392023-11-15T16:18:39false114594205197940895414554closedClosedSBO- [x] Maint - [x] DM - [x] AGOLType: Data, Team: Geo, Workgroup: SBO2023-11-06T15:16:592023-11-17T17:59:362023-11-17T17:59:36false80716478197471690914512closedClosedSBOType: Data, Team: Geo, Product: Maximo, Workgroup: SBO2023-11-02T17:18:142024-01-24T15:55:482025-04-23T21:04:18false132967319, 133040608196891799114462closedClosedSMDWorkgroup: SMD, Type: Data, Team: Geo2023-10-30T17:50:262023-10-30T17:53:592025-04-23T19:52:44false121889892196157922814401closedClosedOSEWorkgroup: OSE, Type: Map Request, Type: Data, Team: Geo2023-10-25T14:34:352023-10-25T16:13:192023-10-25T16:13:19false114594205196027287614396closedClosedSMO## Updates gathered in review 10/24/23 **1. Viability Map File** - [x] Add a new field for the viability map file - [x] Add field to Reviewer side Details page - [x] Add field to Applicant side Details page - [x] Add map field to Edit Application form for the Reviewer **2. Half Hour Increments for Play Streets Daily Schedule** - [x] Allow half hour start times for Play Streets (add to multichoice field options) - [x] Allow one decimal numbers for Play Streets Duration fields (Days 1, 2, and 3) - Further item to explore: Enforce .0 or .5 decimals through validation rules - is this possible? **3. New Number Fields** - [x] Add number field for Maximum Signatures - [x] Add number field for Total Approved Signatures - [x] Add number field for Prioritization Number - [x] Make all of the above fields reviewer editable - [x] Add all of the above fields to the Reviewer's Details view - [x] Add Approval Rate field - [x] Equations for the above item  - Reviewer adds Maximum Signatures > Knack calculates 60%, rounding up to a full number for Minimum Required Signatures - Reviewer add Total Approved Signatures and Prioritization Number > Knack calculates (Total Approves Signatures / Maximum Signatures) * Prioritization Number for Approval Rate (2 decimals, no rounding) **4. Comment Box for Submitter/Applicant** - [x] Add a comment field to the `ls_application` table - [x] Add the comment box to the EOI form - [x] Add the comment box to the Application Details page (Applicant) - [x] Add the comment box to the Reviewer Details page - [x] Add the comment box to the Edit Application form for the Applicant **5. Sponsor Email Notification** - [x] Add Sponsor Email to send out when Application is submitted for an application where Sponsor Email is not blank - [x] Populate with language from Jonathan's model - [x] Add Sponsor Email Sent Date and Timestamp fields - [x] Configure email send to capture Sponsor Email Sent Date and Timestamp fields **6. Getting Started Page** - [x] Update Getting Started page w/ the latest items from Jonathan’s [document](https://cityofaustin.sharepoint.com/:w:/r/sites/ATDLivingStreetsProgram/_layouts/15/Doc.aspx?sourcedoc=%7B05AA4D2B-61B2-4F8F-A138-7E06D271AE6E%7D&file=Knack%20Getting%20Started%20Page.docx&action=default&mobileredirect=true ) - [x] Remove word “form” from Start Expression of Interest Form button on Getting Started Page **7. Start Date Validation Rules** - [x] Limit the Start Date of EOI/Application: hardcoded validation rule - the earliest viable start date for an activation is Jan. 1, 2024 **8. Update All Emails** ([source](https://cityofaustin.sharepoint.com/sites/ATDLivingStreetsProgram/Shared%20Documents/Forms/AllItems.aspx?csf=1&web=1&e=oAgY4u&xsdata=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%3D%3D&sdata=M3VjYWhyM1NERUhudDhZZ20wVVlEOEtqWTRqL3hLMENUOFhEWWZKMEh5QT0%3D&ovuser=5c5e19f6%2Da6ab%2D4b45%2Db1d0%2Dbe4608a9a67f%2CKaro%2EEngstrom%40austintexas%2Egov&OR=Teams%2DHL&CT=1698251489280&clickparams=eyJBcHBOYW1lIjoiVGVhbXMtRGVza3RvcCIsIkFwcFZlcnNpb24iOiIyOC8yMzA5MDExMjI3OCIsIkhhc0ZlZGVyYXRlZFVzZXIiOmZhbHNlfQ%3D%3D&cid=689706c2%2Df283%2D4bc8%2D94fa%2Df690cd7f6ffa&RootFolder=%2Fsites%2FATDLivingStreetsProgram%2FShared%20Documents%2FApplication%2FEmails&FolderCTID=0x0120002CF1D0CFC1FDC7468941065DE4ACDB4C)) - [x] Sponsor Email - see Item 5 above - [x] EOI Confirmation - [x] Invitation to Apply - No Sponsor - [x] Invitation to Apply - Sponsor Required - [x] Application Submitted **9. Status Updates** - [x] Update statuses  - [x] Update all conditional rules dependent on statuses - [x] Update all workflows in EOI - [x] Update all workflows in Applicant Portal - [x] Update all workflows in Case Mgmt ### Additional Items Thu 10/26/23 - EOI PS and HS Edit Form pages, change Submit to Save ✅ - Show Maximum Signatures field on the Applicant Portal Details view ✅ - Update RAF link from Case Mgmt to the Github download ✅ - Change Reviewer's Edit Application form's Submit button to Save ✅ - Update Sponsor email per Jonathan's updates ✅ - Solve for grammar issue by adding the word 'activation' to after program type: "closest viable locations for a play streets [activation] near you" ✅ Type: Bug Report, Team: Apps, Workgroup: SMO, Product: Smart Mobility Office Portal, Provider: Knack, Project: Living Streets2023-10-24T23:59:252023-11-01T01:09:062023-11-01T01:09:06false100615928195765501014358closedClosedTPWUpdate Maximo 311 SLAType: Operations, Product: Maximo, Team: Maximo, Workgroup: TPW2023-10-23T17:26:492023-10-27T17:32:132025-04-23T21:15:45false133060194195060105014337closedClosedROWType: Meeting, Workgroup: ROW, Team: Apps, Team: Product, Need: 1-Must Have, Project: TCP Review Case Management2023-10-18T20:32:242023-11-13T17:19:222023-11-13T17:19:22false49930868, 67915167, 100615928, 139820023194587129314291closedClosedTPWAdd Workgroup in Audit Log TabType: Enhancement, Product: Maximo, Team: Maximo, Workgroup: TPW2023-10-16T18:43:542023-10-16T21:15:282025-04-23T21:19:20false133060194194536595214283closedClosedOSEWorkgroup: OSE, Type: Map Request, Type: Data, Team: Geo, Product: AMANDA2023-10-16T14:36:172023-10-16T16:40:022023-10-16T16:40:02false114594205188824732713763closedClosedSBO, DTSWorkgroup: DTS, Product: Maximo, Team: Maximo, Workgroup: SBO2023-09-08T20:02:022023-12-05T03:14:212023-12-05T03:14:22false133040608188431671913694closedClosedOSEWorkgroup: OSE, Type: Map Request, Team: Geo2023-09-06T15:59:052023-09-12T22:13:412023-09-12T22:13:41false114594205185336610813403closedClosedDTSPurchase Microsoft Project for Matthew M and Anne MWorkgroup: DTS, Type: IT Support, Team: Tech Services2023-08-16T14:28:532023-08-16T14:30:262026-03-02T13:32:09false68443907184747634713353closedClosedSMDWorkgroup: SMD, Type: Data, Team: Geo, Project: DTS GIS QC Support for SMD2023-08-11T21:59:542023-08-11T22:02:022023-08-11T22:02:35false121889892184376844013311closedClosedTPWTeam: Dev, Need: 1-Must Have, Type: Enhancement, Product: Moped, Project: Moped v2.0, Workgroup: TPW2023-08-09T18:09:212023-08-17T17:52:462025-05-13T22:55:25false14793120183674322813233closedClosedDTSWorkgroup: DTS, Type: Operations, Team: Tech Services2023-08-04T13:24:452023-08-04T13:29:012023-08-04T13:29:02false138721851183536439013217closedClosedDTSATD_Publisher ATD_Publisher_ScriptsWorkgroup: DTS, Type: IT Support, Team: Geo2023-08-03T16:19:522023-08-11T21:31:482023-08-11T21:31:49false80716478183362796513184closedClosedPIOWorkgroup: PIO, Type: IT Support, Team: Geo2023-08-02T17:35:452023-08-04T17:07:312023-08-04T17:07:31false80716478183180413413155closedClosedDTSReference #12271 (list here)Workgroup: DTS, Type: Data, Team: Apps, Product: Human Resources Portal2023-08-01T18:23:362023-08-01T21:11:402023-08-01T21:11:40false21112975183167786313149closedClosedVZMilad M. VZ Created CTM Ticket `INC0313947` _Login loop, the page keeps refreshing not being able to login. Browser - both Chrome and Edge_ Type: IT Support, Team: Apps, Workgroup: VZ2023-08-01T16:50:132023-08-01T18:14:182023-08-01T18:14:18false21112975183000300713126closedClosedDTSWorkgroup: DTS, Type: Data, Team: Geo2023-07-31T20:47:342023-08-04T21:31:062023-08-04T21:31:06false121889892182962703613110closedClosedTEDWorkgroup: TED, Team: Geo2023-07-31T16:33:112023-08-01T16:09:022023-08-02T22:34:26false114594205182675615113084closedClosedDTSWorkgroup: DTS, Team: Dev, Need: 1-Must Have, Type: DevOps2023-07-28T16:53:572023-08-10T19:18:202023-08-10T19:18:20false14793120182474818113064closedClosed## Description We're in the early stages of building a new product, Dash, and we need a visual to help communicate the concept to TPW's executive team. ## Objective The vision of Dash is to centralize the department's data and reporting in one place so that we can track, compare, analyze, and adjust our work toward important goals. The dashboards will be a visual representation of the overall health of the department, highlighting key metrics and offering a standardized format to represent various data across work groups. At the department level, it needs to focus on/include: - Service delivery to residents - CSRs (customer service request) - Increasing efficiencies - Maps/geo data At the service area level, it needs to include (refer to the [TPWstat Executive Proposal](https://cityofaustin.sharepoint.com/:p:/r/sites/TPWReorg/Shared%20Documents/General/PERFORMANCE%20MANAGEMENT%20PROGRAM/TPWstat%20Development/2023.08.02%20TPWstat%20Executive%20Proposal.pptx?d=wc560a322d8b14e96a2e2f6d2652fb6da&csf=1&web=1&e=qZf7F1)): - Short list of priority projects / initiatives - Stakeholder satisfaction score - Finance data - Personnel data The audience for the dashboard includes many people, from TPW staff, managers, and executives to city council members, Austin residents, and anyone who wants to see what TPW is working on. ## Deliverables - Add research findings on data dashboard designs to [Dash miro board](https://miro.com/app/board/uXjVM1Z5trE=/) - One cool site I found: https://nativeland.info/data-dashboards/ - Create a visual that we can use to help communicate Dash's concept to stakeholders - Hierarchy of data with several levels - department, service area, division, down the rabbit hole - Maps in every dashboard if possible - Visual indicators for on track / off track toward goal (goal, planned, actual) - Standardized format that makes it easier to understand various dataType: Design, Team: Data Science, Product: Dash, Project: Dash 1.02023-07-27T16:27:002023-11-03T16:28:172023-11-03T16:28:17false182302884313045closedClosedAMDEnd User needed upgrade for software. ArcGIS was installed Completed loaded the software Workgroup: AMD, Type: IT Support, Team: Tech Services2023-07-26T19:31:492023-07-26T19:32:082025-05-30T12:33:24false137511164180835268512897closedClosedDTSThis DAG: https://github.com/cityofaustin/atd-airflow/blob/master/dags/atd_cost_of_service_fees.pyWorkgroup: DTS, Team: Dev, Need: 1-Must Have, Type: DevOps2023-07-17T18:32:442023-07-19T16:02:162023-07-19T16:02:16false14793120180823739112889closedClosedDTSThis dag: https://github.com/cityofaustin/atd-airflow/blob/master/dags/atd_road_conditions_data_socrata.pyWorkgroup: DTS, Team: Dev, Need: 1-Must Have, Type: DevOps2023-07-17T17:25:312023-07-19T16:03:422023-07-19T16:03:42false14793120179961369112813closedClosedParking ServicesWorkgroup: Parking Services, Type: Data, Team: Geo2023-07-11T19:19:242023-07-17T14:59:052023-07-17T14:59:06false80716478178159127412718closedClosedAMDWorkgroup: AMD, Type: Data, Team: Geo2023-06-29T22:26:532023-06-29T22:30:062023-06-29T22:30:06false114594205176846965812648closedClosedVZ## Description Work with the Devs to get spun up locally and document the steps you're taking. Type: Training, Team: Dev, Workgroup: VZ2023-06-21T20:55:582023-06-30T16:54:402023-06-30T16:54:40false3653206, 37249039, 67130963176783312312634closedClosedSMDWorkgroup: SMD, Type: Data, Team: Geo, Project: DTS GIS QC Support for SMD2023-06-21T15:11:402023-06-21T15:15:162023-06-23T21:43:41false121889892176582542012623closedClosedOPMSupport the efficient, strategic transition of Austin Transportation, Corridor Program Office, and Public Works into a coordinated and cohesive Transportation and Public Works department. ## Background On March 24, 2023, the City Manager announced reforming Austin Transportation Department, Public Works Department, and the Corridor Office into two new departments, Transportation and Public Works (TPW) and Capital Delivery Services (CDS). The Office of Performance Management (formerly in Public Works) and Data & Technology Services (formerly in Austin Transportation) divisions were engaged to facilitate a smooth transition for Transportation Public Works. ## Key Transition Needs & Goals Broadly, bring a wider group of employees into the conversation about the future of the consolidated department. ### Support service divisions _TPW Finance, Human Resources, Data & Technology, Office of Performance Management, Public Information Office, and Administration_ - Internally reorganize for roles in the new department. - Learn what support is needed by “new” divisions. ### Operational + Strategic divisions _Engineering + Civil Engineering_, SBO + Signs & Markings, VZ, AMD, OSE, ROW, Transportation Services_ - Understand new support services structure and how to get help. - Identify new areas for collaboration and communication. ## Project Plan ### Phase 1: Support Service Foundation Meetings between support service groups at TPW and CDS to hand off tasks and processes as needed.​ **Goals** • TPW and CDS support divisions hand-off tasks. • Reorganized TPW divisions are prepared to serve their new and larger department in FY24. **Outcomes** Support services capacity building ### Phase 2: Operational Needs Assessment Assistant Directors, division managers, supervisors, and other invited staff participate in one of five group work sessions. After learning about TPWs support services as a group, attendees will participate in division break-out sessions to build on conversations from prior merger workshops. • Operational and strategic division staff learn about TPW support services and meet contacts for each support service division. • Determine which TPW support services can support each divisions' strategic goals and address their most pressing challenges. • Compile and prioritize needs for each TPW support service so those teams have information needed to deliver services efficiently **Goals** Operational & strategic divisions will walk away with: • Knowledge of TPW support services available and who to reach out to • Documentation of their critical needs and business goals for the upcoming year in the context of the new department Support divisions will walk away with: • Clarity about the most pressing needs across the department to facilitate efficient service delivery  ### Phase 3: On an as-needed basis, address the needs of operational divisions for support from the new Business Support Services and Chief of Staff divisions (HR, Finance, PIO, DTS, OPM, etc.) ## Resources - [TPW Service Transition - Google Drive](https://drive.google.com/drive/folders/1FEpvFbt9eJkpQE1MfImGR03DuVxMxXrI) - [TPW Reord Sharepoint](https://cityofaustin.sharepoint.com/sites/TPWReorg/Shared%20Documents/Forms/AllItems.aspx?csf=1&web=1&e=XJp2jX&cid=56356cca%2D518f%2D4f6b%2D9b8f%2D096e80a167cb&RootFolder=%2Fsites%2FTPWReorg%2FShared%20Documents%2FGeneral&FolderCTID=0x01200043DD5785F4C4894E81F26588BB4101C3) ## Request details - Executive sponsor: Richard M. - Date: June 2023 --- This Github issue represents a project of Transportation Public Works' [Data & Technology Services](https://austinmobility.io/) team. Project status is documented regularly in the comments below.Team: Product, Epic, Type: Operations, Project Index, Project: TPW Service Transition, Workgroup: OPM2023-06-20T17:18:312023-11-17T22:56:142026-02-24T05:35:33true1463708, 136756260, 138029794, 138030192, 138149788176555600912613closedClosedCreate 2 new AMANDA Accounts for Jacob C.: Genevieve M. and LaTara C.Type: IT Support, Impact: 2-Major, Need: 1-Must Have, Product: AMANDA, Team: AMANDA2023-06-20T14:39:412023-06-20T14:40:252025-03-28T13:38:35false63309637174865127012529closedClosedDylan J.Type: IT Support, Team: Geo, [Archive] Workgroup: PWD2023-06-08T21:18:242023-09-20T16:13:002023-09-20T16:13:00false80716478174267099212484closedClosedOSEWorkgroup: OSE, Type: Map Request, Type: Data, Team: Geo, Product: AMANDA2023-06-05T21:48:482023-06-06T16:52:052023-06-06T16:52:05false114594205173448358812429openDTSPeggy DTS Discussed maybe a GitBook similar to [ATD Staff Resources ](https://atd-dts.gitbook.io/atd-staff-resources)or put on DTS SharePoint siteWorkgroup: DTS, Team: Apps, Type: Documentation, Type: O3652023-05-31T15:25:592026-01-16T21:10:48false21112975, 100615928173234794212411closedClosedOSEWorkgroup: OSE, Type: Map Request, Type: Data, Team: Geo, Product: AMANDA2023-05-30T14:05:022023-05-30T16:30:272023-05-30T16:30:27false114594205172256905312359closedClosedROW### This epic connects all PSM related issues.Workgroup: ROW, Need: 1-Must Have, Type: Documentation, Epic, Product: AMANDA, Team: AMANDA2023-05-23T18:19:142024-03-26T18:36:272025-06-28T23:57:03true33665701170399555212245closedClosedSMDWorkgroup: SMD, Type: IT Support, Team: Geo2023-05-10T13:57:002023-05-11T16:33:202023-05-11T16:33:21false80716478170261150712234closedClosedTDSScoping meeting to discuss #11476 and #10837 Type: Meeting, Workgroup: TDS, Product: TDS Portal2023-05-09T19:06:202023-05-09T19:36:392023-05-09T19:56:16false49930868168511421012114closedClosedAMDWorkgroup: AMD, Type: Data, Team: Geo2023-04-26T14:10:142023-05-01T21:22:372023-05-01T21:22:37false80716478168202741612091closedClosedOSEWorkgroup: OSE, Type: Map Request, Type: Data, Team: Geo, Product: AMANDA2023-04-24T20:56:182023-04-24T20:58:222023-04-24T20:58:22false114594205167315618812045closedClosedAMDWorkgroup: AMD, Type: IT Support, Team: Geo2023-04-18T13:38:222023-05-01T21:23:572023-05-01T21:23:57false80716478166703289112021closedClosedPIOWorkgroup: PIO, Type: Data, Team: Geo2023-04-13T19:44:552023-04-26T13:58:502023-04-26T13:58:51false80716478166492524612006closedClosedTEDWorkgroup: TED, Type: Data, Team: Geo2023-04-12T17:03:102023-05-01T21:24:502023-05-01T21:24:50false80716478165921515011974closedClosedSMDWorkgroup: SMD, Type: Data, Team: Geo2023-04-07T21:20:022023-04-12T12:52:012023-04-12T12:52:02false80716478165800974911963closedClosedTEDWorkgroup: TED, Type: Data, Team: Geo2023-04-06T20:31:232025-09-16T18:48:122026-01-09T17:08:08false80716478161816177011703closedClosedAMDJorge G. requested the deletion of test records for request #78. - Deleted the request and associated items and comment. Workgroup: AMD, Team: Apps, Product: AMD Data Tracker2023-03-10T00:05:432023-03-10T00:05:512023-03-10T00:05:51false100615928159571422011550closedClosedAMDWorkgroup: AMD, Type: Map Request, Type: Data, Team: Geo, Epic2023-02-22T19:35:292023-10-03T20:48:532025-06-28T23:56:23true80716478, 114594205158473120411472closedClosedTeam: Dev, Type: DevOps2023-02-14T19:46:422023-05-23T21:15:342023-05-23T21:15:34false157298020811378closedClosedOSEWorkgroup: OSE, Type: Map Request, Team: Geo, Product: AMANDA2023-02-06T17:27:162023-02-06T22:44:082023-02-06T22:44:08false114594205156262901911341closedClosedParking ServicesWorkgroup: Parking Services, Type: Data, Team: Geo2023-01-30T15:10:582023-03-07T19:02:092023-03-07T19:02:09false80716478152918098911174closedClosedParking ServicesWorkgroup: Parking Services, Type: IT Support, Team: Geo2023-01-11T14:42:142023-01-25T14:10:552023-01-25T14:10:55false80716478152619962011159closedClosedSMDWorkgroup: SMD, Type: Data, Team: Geo2023-01-09T19:37:402023-01-25T14:16:462023-01-25T14:16:47false80716478152126106111133closedClosedDTSThis is a test issue. Workgroup: DTS, Type: Data, Team: Geo2023-01-05T19:22:032023-01-05T19:23:562024-11-20T13:57:01false151929917411107closedClosedOSEDatasets to be backed up are below: Workgroup: OSE, Type: IT Support, Team: Geo2023-01-04T16:58:392023-01-17T21:56:392023-01-17T22:04:10false80716478151787771111097closedClosedDTSWorkgroup: DTS, Team: Dev, Type: Communication, Product: DTS Website, Type: Snackoo 🍫2023-01-03T20:24:002023-01-04T14:43:052023-01-04T14:43:05false5566727150066292111021closedClosedOSEWorkgroup: OSE, Team: Geo, Epic2022-12-16T18:15:432023-06-07T13:31:092025-06-28T23:53:46true114594205148510603910966closedClosedTeam: Geo2022-12-08T17:40:142022-12-09T22:48:192022-12-09T22:48:19false114594205148222911110953closedClosedTEDWorkgroup: TED, Type: Map Request, Type: Data, Team: Geo2022-12-07T15:45:262023-01-12T19:19:422023-01-12T19:19:42false80716478147931517710932openOSEThis Epic is to record meeting notes from monthly stand up meetings.Workgroup: OSE, Team: Geo, Epic2022-12-06T15:00:342025-06-28T23:51:19true114594205145383472910820closedClosedATSDWorkgroup: ATSD, Type: IT Support, Team: Geo, [Archive] Workgroup: PWD2022-11-17T19:03:382022-11-28T17:05:592022-11-28T17:05:59false80716478145206238710798closedClosedDTS# W 11/16/22 - Signed up for the following training sessions for Open Data Liaisons, as indicated in an email from the vendor for Open Data Migration - Training platform: [Data & Insights Education](https://learn.socrata.com/) ## TRAINING SESSIONS  # Collaborate on the Enterprise Data Platform - Live event:  ## **NOTES:** - trainer Liz W. - today's focus on data already on the platform ### **Intro**    - if you can see the primer page of a dataset, you can use it to build more - edit access reserved for collaborators - Edit ability means we are collaborators, at least: Manage Collaborators | Manage Viewers  - Visibility to Private; Internal; Public, or by individual user or group - Remember that your site admin can see everything in any status (CTM, not liaisons) - People you've added as Viewers cannot edit but can build based on it, can export - Collaborators have edit rights on the dataset, _including deleting the asset_ - Cannot add same entity as a Viewer and as a Collaborator: will either not allow or will throw an error when saving ### **Sharing with Individuals** - the benefit of using a team: reduce manual labor and possibility of errors with onboarding and offboarding - admins can set up custom roles - Austin will provide custom role to manage teams (for department liaisons) - Administration > Teams ### **Notifications** - building a derived view - Watch This Dataset toggle to keep an eye on any changes; NOTE - if changed often, this can get overwhelming; an alarm bell - you don't get notified of _what_ has changed, just that something has changed - For more information about what has changed, you may want to build an **Alert** - Use Basic unless very familiar with SoQL - Alert Types: Time (at a specific time every week, for example) or Threshold based (will scan the entire dataset; ex. tell me when the student enrollment reaches a specific number) or Incident based (when something [specific] changes) - Trigger Types: Rolling or Single (not available for time-based because already includes time) - Add details to the Alert Message Text Field - Alerts and Notification in the top right  - Click Settings in the Alerts and Notification (bell) space to open up general settings  - RECOMMENDATION: **always check Changes to Approval** item so you know of audience changes ### **Derived Views** - maybe not want to share with others as Collaborators, not wanting to risk original dataset - option to create a derived view and then share from there - View Data to see tabular data > Create View button on the top right > Draft Derived View of this dataset - Can apply filter parameters, apply (can also use code) - Derived view will always pull in automations of the primer, within its parameters # Create Performance Measures on Socrata # Shape and Join Data using the SoQL Query Editor - completed on Discovery Day 12/9/22 - see #10971 Workgroup: DTS, Team: Apps, Type: Open Data2022-11-16T18:12:592023-01-25T16:23:322023-01-25T16:23:33false100615928145010110410775closedClosedOSEWorkgroup: OSE, Team: Geo, Product: AMANDA2022-11-15T17:01:012022-11-15T17:05:352022-11-15T17:05:35false114594205143662160410715openTeam: Dev, Need: 2-Should Have, Type: Enhancement, Project: Moped v2.02022-11-04T20:34:112024-07-28T15:29:08false143478451810687closedClosedOSEJim has requested event polygons be converted to lines to improved visualization of data in the mapWorkgroup: OSE, Type: Data, Team: Geo2022-11-03T14:46:012022-12-16T20:34:232022-12-16T20:34:24false80716478143216426910667closedClosedOSEWorkgroup: OSE, Team: Geo, Product: AMANDA2022-11-01T22:08:212022-11-01T22:11:412022-11-01T22:11:41false114594205142460027210613closedClosedOSEWorkgroup: OSE, Type: Data, Team: Geo2022-10-26T19:39:132022-10-26T19:42:532022-10-26T19:42:53false114594205142145316710590closedClosedAMDType: Meeting, Workgroup: AMD, Team: Product, Epic2022-10-24T21:09:342026-04-30T17:25:212026-04-30T22:16:53true142105432910580closedClosedSMD## To Do - Add financial fields: FUND, DEPT, UNIT, REVENUE, ACTIVITY - `Diana` - Add fields to JavaScript - `Chia`Workgroup: SMD, Team: Dev, Team: Apps, Type: Enhancement, Product: Street Banner Program Portal2022-10-24T15:53:032022-10-27T21:10:222022-10-27T21:10:23false12474808, 21112975141553410410552closedClosedATSDType: Meeting, Workgroup: ATSD, Team: Geo, Provider: PIO2022-10-19T20:17:432022-10-24T18:05:142025-04-30T22:36:06false42655533141364442210534closedClosedATSDWorkgroup: ATSD, Type: Data, Team: Geo2022-10-18T18:10:592022-10-21T21:18:312022-10-21T21:18:31false80716478141223864110522closedClosedOSEWorkgroup: OSE, Team: Geo, Product: AMANDA2022-10-17T21:17:342022-10-17T21:21:062022-10-17T21:21:06false114594205140369260910458closedClosedOSEWorkgroup: OSE, Team: Geo, Product: AMANDA2022-10-10T20:43:112022-10-10T20:45:452022-10-10T20:47:16false114594205138606741910309closedClosedSMDWorkgroup: SMD, Type: Data, Team: Geo, Project: GIS Sign Asset Management2022-09-26T13:16:342022-09-28T15:58:512022-09-28T15:58:51false80716478136372830910188closedClosedPIOWorkgroup: PIO, Team: Geo2022-09-06T19:34:552022-10-13T17:00:482022-10-13T17:00:49false42655533133630263710004closedClosedTED- [x] - Apply "Final Speed Limit" to Current Speed limit in cases where they differ - [x] - Manually update Current Speed limit values with for update segmentsWorkgroup: TED, Type: Data, Team: Geo2022-08-11T18:05:032022-08-12T19:08:362022-08-12T19:08:36false8071647813350222369984openTPWTeam: Dev, Product: Moped, Workgroup: TPW, Project: Moped Map2022-08-10T18:33:222025-07-08T06:11:25false13039450639748closedClosedATSDWorkgroup: ATSD, Type: Data, Team: Geo2022-07-13T21:05:462022-07-14T19:12:282022-07-14T19:12:28false8071647812340927389123closedClosedSMSTeam: Apps, Type: Testing, Workgroup: SMS, Product: Shared Mobility Services Portal2022-05-12T14:42:252022-05-20T16:12:582023-07-06T22:24:34false2111297512314346119111closedClosedOSEWorkgroup: OSE, Team: Geo, Epic, Product: AMANDA2022-05-10T16:51:372023-01-04T17:57:432025-06-28T23:47:45true11459420512301548219099closedClosedOSEWorkgroup: OSE, Type: Map Request, Team: Geo, Product: AMANDA2022-05-09T19:28:572022-05-09T20:03:282022-05-10T16:52:48false4265553312271906239081closedClosedParking ServicesWorkgroup: Parking Services, Type: IT Support, Team: Geo2022-05-05T21:25:122022-05-16T16:29:242022-05-16T16:29:24false8071647812215562429039closedClosedSMDWorkgroup: SMD, Type: Data, Team: Geo, Project: GIS Sign Asset Management2022-04-29T21:25:132022-05-02T20:06:502022-05-05T20:30:00false8071647812036730548904closedClosedType: Data, Team: Geo2022-04-13T19:01:332022-04-20T16:11:142022-04-20T16:11:14false8071647811975995198873closedClosedParking ServicesWorkgroup: Parking Services, Type: Data, Team: Geo2022-04-08T17:47:342022-04-08T17:47:492022-04-08T17:47:50false8071647811964440208867closedClosedParking Services, ATSDType: Meeting, Workgroup: ATSD, Workgroup: Parking Services, Team: Geo2022-04-07T18:50:072022-04-07T18:51:072022-04-07T18:51:07false8071647811899030238825closedClosedType: Meeting, Team: Geo2022-04-01T14:47:012022-04-01T14:49:322022-04-01T14:49:32false8071647811781938498767closedClosedSMSType: IT Support, Team: Geo, Workgroup: SMS2022-03-23T14:21:302022-03-23T14:22:552022-03-23T14:22:55false8071647811615899888660closedClosedAMDWorkgroup: AMD, Type: IT Support, Team: Geo2022-03-07T15:45:322022-03-15T19:05:422022-03-15T19:05:42false8071647811576311748617closedClosedHRRequest submitted by Adan/HR I’ve been taking some time to work on reviewing/editing our HR SharePoint, but looks like I may have lost lots of my skillset! (I didn’t even know how to edit the splash page to include certain graphics and edit text.) I’d like to pick up our conversation from back in October, if you’ve got some availability soon. I’ve gotten some stuff together that can get us going, and I can double check with the rest of the HR folk to see if they’ve gotten more on their assigned functions. Nathan and Jennifer have essentially given me free reign on aesthetics and content, but I’d like to get your thoughts. (I could have sworn I recall you saying COAFIRE HR was a good one, but can’t find them). Below is what I’ve drafted to start: https://cityofaustin.sharepoint.com/sites/ATD-HR/SitePages/Home.aspx This published section needs editing (I thought I knew how to do it, but spent a lot of time trying to fix it): - **Org chart (link) on splash page is incorrect** o Linda (separated) o Ramon (doesn’t report to Nathan) o (Not sure why Jennifer is listed under the “Hello!” section). o Would there be a way to have Jennifer, Meredith, and Chris report to Nathan. Tina, Lisette, and myself report to Jennifer? – We have someone coming new, but have yet to hire. Stephen Barkley and another upcoming temp work in Records Management which Nathan oversees, but I feel like that’s too complicated. o For recommendation - **Create a Document Library that’s updated monthly with standing org charts for all ATD Divisions?** - **(My suggestion): Remove HR Calendar** o Don’t see a need for it unless we can edit on an Ad Hoc basis (routine, unplanned training deadlines) There are some other links on that page to consider: [Documents](https://cityofaustin.sharepoint.com/sites/atd-HR/Shared%20Documents/Forms/AllItems.aspx) [Notebook](https://cityofaustin.sharepoint.com/sites/atd-HR/_layouts/15/Doc.aspx?sourcedoc={fe57598f-5a16-4b61-a7e9-b2aa3235887a}&action=editnew) Recent [Workflow History](https://cityofaustin.sharepoint.com/sites/atd-HR/Lists/Workflow%20History/AllItems.aspx) [Interview Panel](https://cityofaustin.sharepoint.com/sites/atd-HR/Interview%20Panel/Forms/AllItems.aspx) [Organizational_Chart](https://cityofaustin.sharepoint.com/sites/atd-HR/Lists/Organizational_Chart/AllItems.aspx) [Workflow Tasks](https://cityofaustin.sharepoint.com/sites/atd-HR/Lists/Workflow%20Tasks/AllItems.aspx) - **Supervisor/Manager Resource** o **Include links for CTM tickets:**  New – https://atx.service-now.com/sp  Separate – https://atx.service-now.com/sp?id=sc_category&sys_id=9ab907eedb596f80c56254f9489619df&catalog_id=-1 o SSPR Document Uploads (future?)  Document Library with: • Mid-year • End of Year o 30-60-90-120 day Document Library The below are simply my recommendations (going off of APH & CTM’s HR SharePoint): - **Update “Quick Links” to have:** o HR Portal – https://hrportal.coacd.org/login.cfm o Benefits (HRD main page – https://cityspace.austintexas.gov/Benefits) o Payroll Calendar – http://payroll.austintexas.gov/pay_calendar.cfm (the one we get from HRD isn’t published online) o eTimesheet Resource Page  **Move “Helpful Links” to center versus off to the side** o **ATD Telework / Alternate Worksite Page**  Submit New Telework Request – https://atd.knack.com/hr#new-telework-request/  Approve Requests – https://atd.knack.com/hr#forms/ (Include instructions)  ATD Telework Procedure (pdf document, as it won’t change frequently)  Submit a COA IT Service Ticket – https://atx.service-now.com/sp o COA Payroll – http://payroll.austintexas.gov/index.cfm o Healthy Connections – https://cityspace.austintexas.gov/Benefits/HealthyConnections - **External Links** o City of Austin Employees’ Retirement System (COAERS) – https://www.coaers.org/ o City of Austin Deferred Compensation Plan – https://dcaustin.empower-retirement.com/participant/#/login?accu=AustinWR o American Federation of State, County, and Municipal Employees (AFSCME) – https://www.afscme1624.org/ o CitySpace – https://cityspace.austintexas.gov/Home I have a updated a list of ATDHR’s roles that fall under Nathan (currently) broken down on the right, as to what we do in each capacity. I feel it’s better to turn it to into tabs (on the left as a different site) with what each site would open up to. - **Policies & ATD Procedures** o COA Personnel Policy – https://cityspace.austintexas.gov/files/assets/workspace/sd2023/personnel-policies.pdf o Municipal Civil Service Rules – http://www.austintexas.gov/department/municipal-civil-service-rules o **ATD Procedures**  Document Library with: • Time and Attendance • Dress Code • Telework Authorization • On-Call, Call-Back • Overtime - Human Resources Functions o Employment  **Hiring Process Checklist (pdf document, as it won’t change frequently)**  **Link to eCareer**  **DeWitty information** o Compensation  **Acting Pay** • Forms needed  **Reclassification** • Examples of a stellar and not-so-stellar PAQ  **Cell phone** • Forms needed  **Career Progression** • General information o Employee Relations  **Internal (Dept.) General Grievance  MCS link  Document Library with:** • Time and Attendance • Dress Code • Telework Authorization o Leave Management  (Larger text with “PLEASE REACH OUT TO ATD HR”) with a Document **Library with:** o FMLA forms o Organization & Development  Performance Management  Supervisor Training - Occupational & Safety o Safety o Defensive Driving o CDL - Records Management o Retention Schedule If you’d like for me to get a meeting together, let me know. I just thought this could give you something to start with. Workgroup: HR, Team: Apps, Team: Product, Product: Human Resources Portal2022-03-02T20:01:132022-04-05T14:54:592022-04-05T14:54:59false21112975, 56606465, 10061592811097331188217closedClosedDTSWorkgroup: DTS, Team: Geo, Type: Documentation, Product: Online Bike Map2022-01-20T20:24:022022-02-17T20:24:182022-05-09T20:36:35false8071647810661476977816closedClosedOSEWorkgroup: OSE, Type: Map Request, Type: Data, Team: Geo2021-11-29T15:04:572021-11-30T15:33:372021-11-30T15:33:37false4884280910549728437736closedClosedParking ServicesWorkgroup: Parking Services, Type: Data, Team: Geo2021-11-16T14:52:232021-11-17T14:58:212021-11-17T14:58:21false8071647810415257577604closedClosedType: Meeting, Team: Geo2021-11-01T19:42:502021-11-03T20:02:402021-11-03T20:02:40false4884280910412200297594closedClosedDTSRequest for the COVID-19 Facility Locations maps to be updated.Workgroup: DTS, Type: Map Request, Type: Data, Team: Geo2021-11-01T14:12:042021-11-02T12:22:362023-07-06T16:42:40false4884280910389105557567closedClosedTPW- [x] Knack Record ID in `moped_projects` @zappfyllc - do you think that this is going to be a strictly 1:1 relationship, or could there be multiple knack records per project or vice versa?Team: Dev, Product: Moped, Project: Moped v1.0, Workgroup: TPW2021-10-28T20:07:042021-12-29T21:18:262025-04-01T20:48:55false365320610376210717546closedClosedFinance, Parking ServicesGet programmatic access to parking transaction bank reports from Fiserv. Ashlande currently must download these manually as PDFs.Workgroup: Finance, Workgroup: Parking Services, Team: Dev, Team: Apps, Type: Integration, Project: Centralize Parking Data2021-10-27T16:26:272022-03-04T19:56:582022-03-04T19:56:58false1479312010338994757516closedClosedTEDWorkgroup: TED, Type: IT Support, Team: Geo2021-10-22T19:49:072021-10-22T19:54:392021-10-22T19:54:39false8071647810213817257399closedClosedAMDUpdate the Bus Routes based on current Cap Metro Bus Routes on ASMP Street Public Trans HIN layer in Data Collection FGDB.Workgroup: AMD, Type: Data, Team: Geo2021-10-08T18:56:472021-10-12T21:52:492021-10-12T21:52:50false4884280910201618747389closedClosedSMSJoseph wanted to discuss the email I sent with questions about specific fields in the layers that may correspond to polygon layers. Type: Meeting, Team: Geo, Workgroup: SMS2021-10-07T15:13:202021-10-07T16:34:122021-12-16T21:10:49false4884280910188341347372closedClosedDTSLook at ATD's AGOL logo and see if a better design is possible.Workgroup: DTS, Team: Geo2021-10-06T17:35:542022-05-06T18:12:232022-05-06T18:12:23false4265553310164101977342closedClosedOSEWorkgroup: OSE, Type: Map Request, Team: Geo2021-10-05T14:36:432021-10-05T20:30:042021-10-05T20:30:04false4884280910124011117309closedClosedFinanceWorkgroup: Finance, Type: IT Support, Team: Apps2021-09-30T16:48:012021-09-30T16:48:352021-09-30T16:48:35false1479312010101778547289closedClosedAMDPer Ronnie—we need to submit transaction adjustments based on the year-end physical count completed two weeks ago. Workgroup: AMD, Type: Data, Team: Apps, Project: Warehouse Inventory2021-09-28T20:27:392021-09-28T20:28:572025-04-01T20:24:33false14793120211613433915581closedClosedEpic, Product: Maximo, Team: Maximo2024-02-03T02:41:002024-07-16T14:41:232025-06-29T00:07:22true157644609311410closedClosedOSEWorkgroup: OSE, Team: Geo2023-02-08T16:35:322023-02-28T19:41:302023-02-28T19:41:30false11459420510813018747976closedClosedType: IT Support, Team: Geo2021-12-15T17:29:492022-01-03T16:30:562022-01-03T16:30:56false48842809157644597211409closedClosedOSEWorkgroup: OSE, Team: Geo2023-02-08T16:35:272023-02-08T21:08:462023-02-08T21:08:46false114594205157644481811408closedClosedOSEWorkgroup: OSE, Team: Geo2023-02-08T16:34:372023-03-02T22:54:382023-03-02T22:54:38false114594205157644469411407closedClosedOSEWorkgroup: OSE, Team: Geo2023-02-08T16:34:332023-03-08T22:54:592023-03-08T22:54:59false114594205157644456211406closedClosedOSEWorkgroup: OSE, Team: Geo2023-02-08T16:34:282023-02-10T14:25:432023-02-10T14:25:43false114594205157644432811405closedClosedOSEWorkgroup: OSE, Team: Geo2023-02-08T16:34:182023-02-08T16:54:332023-02-08T16:54:33false11459420511261831208400closedClosedOSEWorkgroup: OSE, Type: Map Request, Type: Data, Team: Geo2022-02-07T16:01:052022-02-07T16:08:562022-02-07T16:08:56false4884280910687649847856closedClosedDTSWorkgroup: DTS, Team: Geo, Product: CTN2021-12-01T18:57:182021-12-02T21:07:332021-12-02T21:07:33false807164789950734017160closedClosedOSEWorkgroup: OSE, Type: Map Request, Type: Data, Team: Geo2021-09-13T16:09:572021-09-13T18:07:572021-09-13T18:07:57false488428098747797705967closedClosedOSEWorkgroup: OSE, Type: Map Request, Type: Data, Team: Geo2021-05-03T17:54:202021-05-07T19:43:302021-05-07T19:43:30false48842809470579272382closedClosedDTSWorkgroup: DTS, Team: DTS Operations2019-07-19T21:58:082019-07-21T22:41:492025-03-26T16:07:35false14793120431056378728037openTPW# Background We were given information late last year at the beginning of FY 26. ATS DACP team said that we'd need to review TPW Assets that were public facing. The Apps team started working on getting Site Improve access. The Geo assets were said to be taken care of by an ATS Geo champion. ## Update - Deadling date extended from April 25, 2026 to **April 24, 2027**. - On March 9th, 2026, Laura C. (ATS GIS) sent and email explaining that departments were going to be responsible for remediating Geo assets for the department. >We have been informed that there are too many public ArcGIS Apps (StoryMaps, Experience Builders, Dashboards, etc.) for our SiteImprove Account to review, however, there are other free tools to evaluate accessibility for your app, check them out here: [Web Accessbility Evaluation Tools List](https://www.w3.org/WAI/test-evaluate/tools/list/). >Make sure your are coordinating with your ADA Champion about how many public facing ArcGIS applications you own ensure tracking for compliance. >Learn more about [COA Digital Accessibility here](https://cityofaustin.sharepoint.com/sites/COADigitalAccessibility/?xsdata=MDV8MDJ8RGlhbmEuTWFydGluQGF1c3RpbnRleGFzLmdvdnw0YjZmODA3YzBlMjY0ZDFhYmM2YTA4ZGVhMDkwODBmZnw1YzVlMTlmNmE2YWI0YjQ1YjFkMGJlNDYwOGE5YTY3ZnwwfDB8NjM5MTI0NzM5NjU1ODEwODkzfFVua25vd258VFdGcGJHWnNiM2Q4ZXlKRmJYQjBlVTFoY0draU9uUnlkV1VzSWxZaU9pSXdMakF1TURBd01DSXNJbEFpT2lKWGFXNHpNaUlzSWtGT0lqb2lUV0ZwYkNJc0lsZFVJam95ZlE9PXwwfHx8&sdata=L1lCdlBKemFUdUhxN2VqMFU2SXplU05CVE4xL2x6MG10RzVsSTdpZGdJYz0%3D&clickparams=eyAiWC1BcHBOYW1lIiA6ICJNaWNyb3NvZnQgT3V0bG9vayIsICJYLUFwcFZlcnNpb24iIDogIjE2LjAuMTkxMjcuMjA2MjIiLCAiT1MiIDogIldpbmRvd3MiIH0%3D). ## Goals - Get Geo team up to speed on Accessibility remediation - Review inventory of public facing geo assets - Download Site Improve web extension - Track mitigation tasks in DTS Portal Acessibility List ## References - [Apps Geo list](https://atd.knack.com/dts#applications/?view_4_filters=%7B%22match%22%3A%22and%22%2C%22rules%22%3A%5B%7B%22field%22%3A%22field_42%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%22Esri%22%2C%22field_name%22%3A%22Vendor%22%7D%5D%7D&view_4_page=1)Team: Geo, Workgroup: TPW, Type: Service Design2026-04-22T16:55:342026-04-23T15:05:08false80716478211613328115580openSBOType: IT Support, Epic, Product: Maximo, Team: Maximo, Workgroup: SBO2024-02-03T02:38:382025-06-29T00:07:18true132967319211613206215579openEpic, Product: Maximo, Team: Maximo2024-02-03T02:34:502025-06-29T00:15:05true133040608, 134445095211613200515578openEpic, Product: Maximo, Team: Maximo2024-02-03T02:34:382025-06-29T00:15:11true133040608, 134445095175537089212567closedClosedATSDWorkgroup: ATSD, Type: Data, Team: Geo, Product: Online Bike Map2023-06-13T17:38:072023-06-13T17:38:582023-06-13T17:38:58false80716478494261938591closedClosedDTSWorkgroup: DTS, Team: Product, Type: Operations2019-09-16T20:32:032019-09-18T17:28:422019-09-18T17:28:43false1463708, 14793120454448761199closedClosedSMDWorkgroup: SMD, Type: Data, Team: Dev2019-06-11T02:16:462019-12-10T00:09:412019-12-10T00:09:41false43600024835closedClosed2019-04-23T05:03:432019-04-25T15:45:432019-04-25T15:45:46false5697474445693449528537openDTSDisable orientation attribute rule Orientation domain needs to include North, South, east, west Update One_Way domain to Yes_NoWorkgroup: DTS, Team: Geo, Type: Enhancement2026-05-15T21:01:222026-05-15T21:01:22false80716478445680703728536openSUTD > What application are you using? ArcGIS > Describe the problem. Hi Andrew & Zach, We'd like to get all of our 3 assets into GeoHub for public use. We will need to create view layers for GeoHub with redacted fields. Details below: 1. Sidewalks (AGOL feature service: https://austin.maps.arcgis.com/home/item.html?id=3b4841156d4c42daa611d11d3a2c25f4) -Use existing symbology in feature service -Fields to include: SIDEWALKS_ID, PEDESTRIAN_FACILITY_TYPE, ADDRESS_DESCRIPTION, FULL_STREET_NAME, WIDTH, BACK_OF_CURB, SIDEWALK_SURFACE, YEAR_BUILT, MANAGING_AGENCY, CONSTRUCTION_START, DATE_CONSTRUCTION_COMPLETED -Summary: "This authoritative dataset represents the City of Austin's pedestrian network. The network includes existing and planned sidewalks, driveways, and other pedestrian facilities." 2. Curb Ramps (AGOL feature service: https://austin.maps.arcgis.com/home/item.html?id=77640c33951b44039c86a5ce509d27bb) -Use single symbol symbology, blue -Fields to include: CURB_RAMPS_ID, CURB_RAMP_TYPE, ADDRESS_DESCRIPTION, DETECTABLE_WARNING, YEAR_BUILT, CONSTRUCTION_START, DATE_CONSTRUCTION_COMPLETED -Summary: "This authoritative dataset represents the City of Austin's curb ramp network. The network includes existing and planned curb ramps." 3. Urban Trails (AGOL feature service: https://austin.maps.arcgis.com/home/item.html?id=b40a59a6e4404b288fdd58d3d38872bd) -Use existing symbology in feature service -Fields to include: BUILD_STATUS, PHASE_SIMPLE, YEAR_OPEN, COUNTY, TRAIL_SURFACE_TYPE, WIDTH, MANAGING_AGENCY_NAME, MUNICIPALITY, SEGMENT_NAME, SYSTEM_NAME, TRAIL_FACILITY_TYPE, TRAIL_ID, TRAIL_STRUCTURES -Summary: "This authoritative dataset represents the City of Austin's urban trail network. Urban Trails are primarily off-street, 12-ft wide concrete paths designed to accommodate a variety of trail users, including pedestrians, bicyclists, wheelchair users, scooters, and strollers. Not all existing trail segments included in this dataset currently comply with the guidelines outlined in Appendix A: Trail Design Criteria from the Urban Trails Master Plan, adopted in September 2014. The network is intended to function as part of the broader Active Transportation Network, connecting to on-street bicycle facilities, sidewalks, and City parks. " Thank y'all! > How soon do you need this? Flexible — An extended timeline is OK > Requested By Christiane V. Request ID: DTS26-136755 Type: Data, Team: Geo, Workgroup: SUTD2026-05-15T20:36:122026-05-15T20:58:54false80716478445654132428535openROW## User story/overview: We are updating the [XYZ], so users can [123] ## Acceptance Criteria - Should include details like folder type, preconditions, validations, post-events, codes and descriptions, error messages ## Change Management - On [mm/dd/yy] we [did something] ## Tasks - [ ] I am a task --- ### DTS SR Submittal _Only use this if the issue was submitted via the DTS Service Request form._ Workgroup: ROW, Need: 2-Should Have, Type: Enhancement, Product: AMANDA, Team: AMANDA2026-05-15T19:46:472026-05-15T19:52:31false33665701, 49930868, 63309637445645733628534openSUTDSUTD recently made schema changes to `PW_ADMIN.urban_trail_network` in maint and these changes need to be reflected in the corresponding feature class in DataMart `TRANSPORTATION.urban_trail_network`. **Scope (each of these could become a sub-issue)** - Chris from SUTD to provide list of fields that need to be modified/Added in DM - [ ] Zach and Chris will coordinate to make sure all necessary items are available for submission to ATS - [ ] Zach to submit ATS request - [ ] Zach to coordinate with ATS as needed until proper schema in DataMart is achievedTeam: Geo, Type: Enhancement, Workgroup: SUTD2026-05-15T19:31:072026-05-15T19:54:21false114594205445616135828533openTDS### We will go live on Wednesday, May 27th at 4:30 PM. The TDS Customer Portal will be down for 2-3 hours. **Action Items:** - [ ] Publish notification announcement of downtime - [ ] Take down TIA workflow on the customer portal - [ ] Be sure the email bug link is fixed (see [this comment](https://github.com/cityofaustin/atd-data-tech/issues/28129#issuecomment-4392641930)) - [ ] Finish the attachment management feature(s) #23414 - [ ] Perform final record migration - [ ] What's Happening emails **Post Go-Live** - [ ] Move forward with #27187 - [ ] Smoke Testing (TDS) - [ ] Test accessing a previously generated Approved Determination Worksheet (to see if the links customers have been given still work)Team: Apps, Type: DevOps, Workgroup: TDS, Product: TDS Portal2026-05-15T18:39:252026-05-15T19:02:10false49930868, 67915167445605793528532openROW > What application are you using? Other / Not sure > Describe the problem. Jose R. is requesting to transfer his cell phone and laptop to his new inspector role with ROW. His previous supervisor, Arielle. P. has approved of the transfer. - Laptop Name: TPW-7N92P74-N1 - Cell: (512) 576-9457 > How soon do you need this? Soon — Within a week > Requested By Russell B. Request ID: DTS26-136750 Workgroup: ROW, Type: IT Support, Team: Tech Services2026-05-15T18:21:192026-05-15T18:23:21false68443907, 133022703445604704328531closedClosedSUTDThe input feature class for this workspace has been renamed, requiring an update of the FME workspace and a republishing to the FME FlowTeam: Geo, Type: Enhancement, Workgroup: SUTD2026-05-15T18:19:292026-05-15T18:20:062026-05-15T18:20:06false80716478445566484228530openUtilities & Structures > What application are you using? Other / Not sure > Describe the problem. Power bi AWU I received a new request from AWU yesterday in our meeting to add a YTD running count of the totals- #of UER Utility Cuts, SQFT, FT, TON I get a filter to get the # of over 180 day old workorders we have to date Image Image > Describe the outcome you'd like to see when this feature is implemented. Utility and Structure will be able to accurately report completed work and current status to Austin water > Describe any workarounds you currently have in place or alternative solutions you've considered. For totals manually adding each month. For the 180 day old wo to date… I don’t have one. > Is there anything else we should know? Asap I report monthly to austin water. It’s been 3 months that I have not been able to report the over 180 day old work orders. *The totals are a new request > Requested By John P. Request ID: DTS26-136745 Need: 2-Should Have, Type: Enhancement, Team: Data Science, Workgroup: Utilities & Structures, Product: Power BI2026-05-15T17:12:062026-05-15T17:20:20false61209591442142056328392closedClosedATSDATSD is coordinating a presentation with various stakeholders and would like to show unfunded bond work for each program in a presentation for the CMO. The scope of this request covers 9 individual maps.Workgroup: ATSD, Type: Data, Team: Geo2026-05-11T13:56:562026-05-11T13:59:002026-05-11T13:59:00false80716478445533183028529openSMD > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. I'm hoping to update the signs and markings Sharepoint (both the external-facing aspects and internal team document management system)! > Describe the outcome you'd like to see when this feature is implemented. Our team will be able to utilize Sharepoint more effectively for storing shared documents that are internal to SMD. And others across the City will be able to access the public-facing information and links that we want to make available. > Describe any workarounds you currently have in place or alternative solutions you've considered. We have an existing Sharepoint site already, so I think this will mostly just be a refresh! > Requested By Christina L. Request ID: DTS26-136740 Workgroup: SMD, Team: Apps, Need: 2-Should Have, Type: Enhancement, Type: Sharepoint, Product: O3652026-05-15T16:15:152026-05-15T17:14:24false21112975, 100615928445531370728528openPavement Operations > What application are you using? Other / Not sure > Describe the problem. Wanted to add an app to the Comp Portal for field use for inspection reports. The App is called: TransTech Connect. > How soon do you need this? Soon — Within a week > Requested By Jonathan G. Request ID: DTS26-136735 Type: IT Support, Workgroup: Pavement Operations2026-05-15T16:12:062026-05-15T16:49:49false61209591445519021128527openROW > What application are you using? AMANDA > Describe the problem. New employee, Jose R., TPW ROW field inspector "A", requires AMANDA permissions modification. > How soon do you need this? Soon — Within a week > Requested By Russell B. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/6a07406e763cf85bb4afbb83/new_tpw_dts_v7_amanda_joser.docx) (42.55kb) Request ID: DTS26-136730 Workgroup: ROW, Type: IT Support, Need: 1-Must Have, Product: AMANDA, Team: AMANDA2026-05-15T15:51:132026-05-15T19:57:37false49930868, 63309637445489033028526openSMD > What application are you using? SMD Data Tracker > Describe the problem. Please add an "export" option to the Sign Fabrication pages, for all statuses. > Describe the outcome you'd like to see when this feature is implemented. Our team will be able to run reports on activity in the Sign Shop, including number of requests per requester, type of fabrication (retirement vs routine), time spent per requester, etc. > Describe any workarounds you currently have in place or alternative solutions you've considered. Searching through pages. > Requested By Lauren S. Request ID: DTS26-136725 Workgroup: SMD, Team: Apps, Need: 2-Should Have, Type: Enhancement, Product: SMD Data Tracker2026-05-15T15:03:102026-05-15T15:08:59false61209591445482776828525openTPWAfter dev and MUG feedback, we should update the file detachment buttons out of the redundant file list that separates the upload form from its "save" and "cancel" buttons. See https://austininnovation.slack.com/archives/CNUEPKLB1/p1778607445086669 <img width="992" height="1130" alt="Image" src="https://github.com/user-attachments/assets/50bfb1a7-7a70-430b-93d9-3f614aab4793" />Team: Dev, Need: 1-Must Have, Type: Enhancement, Product: Moped, Workgroup: TPW2026-05-15T14:53:402026-05-15T18:15:03false445460935728524closedClosedOCE > What application are you using? ArcGIS > Describe the problem. My phone charger for truck not working. I'm requesting a replacement please. > How soon do you need this? Soon — Within a week > Is there anything else we should know? when in company truck if i cant keep phone charged i cant be reached and i cant make a call . Boss said get a charger mike. > Requested By Michael G. Request ID: DTS26-136720 Type: Other, Workgroup: OCE, Team: Tech Services2026-05-15T14:21:062026-05-15T18:17:122026-05-15T18:17:21false68443907, 133022703445441488428523openROW > What application are you using? ArcGIS > Describe the problem. ## ROW Permit Counts by Inspector Zone Snapshot Table ### Description: Create a static reporting table that captures a single point-in-time count of ROW permits by ROW Inspector Zone to support baseline operational and staffing analysis. The table should display the number of permits in either an “Active” status or an “Expired within the last 30 days” status for the following permit types: - EX - PSM - DS - RW-TURP - RW-Parking Spaces - RW-Street Vendor - RW-Valet Operator - RW-Valet Annual - RW-Valet Parking Temporary ### Output: The output should group/count permits by ROW Inspector Zone and permit type as a static snapshot in a table format. Repeated for each Inspector Zone: __Zone 1:__ - EX = 129 - PSM = 21 - DS = 45 - RW-TURP = 235 - ETC > How soon do you need this? Soon — Within a week > Requested By Russell B. Request ID: DTS26-136715 Workgroup: ROW, Type: Data, Team: Geo2026-05-15T13:51:112026-05-15T15:04:44false114594205445431498428522openCSD* Margaret shared the new permit version ([Word doc in SharePoint](https://cityofaustin.sharepoint.com/:w:/r/sites/tpwSMOPlacemaking/_layouts/15/Doc.aspx?sourcedoc=%7B1EE87100-6730-4DD4-99B3-B7659E3A5689%7D&file=SamplePermit_ROW%20language%20new_20260513.docx&wdLOR=cF898AA98-0C49-7F43-A21E-BF38E6A10250&fromShare=true&action=default&mobileredirect=true)) * This will resolve some, if not all, of the broken links from #28407 * From the user perspective, this eliminated language clutter on the "back" of the permit (page 2) and it will print more legibly on a single page * This should be a 1 and could be completed prior to next week's sync 5/21Team: Apps, Type: Enhancement, Product: Smart Mobility Office Portal, Workgroup: CSD2026-05-15T13:36:032026-05-15T13:36:35false100615928445415103828521openDTS BEN WHITE ## Device & User Information (first name and last initial, no last names) ## What's the problem? The image is taking forever and it ## What did you do to resolve the issue Workgroup: DTS, Type: IT Support, Type: Mobile Device Support (MDM), Team: Tech Services, Type: Hardware Support2026-05-15T13:10:022026-05-15T13:11:27false68443907, 133022703, 164183211, 235511404393348660626878openCCO### Project meeting notes will be captured as a comment on this issue. Type: Meeting, Workgroup: CCO, Project: CCG XB Ph12026-02-12T18:59:192026-03-16T19:48:54false49930868444959968628520closedClosedHR > What application are you using? Other / Not sure > Describe the problem. Please add my information to the address book on the Suite 450 printers at Ben White so I do not have to type in my email on the printer each time. (ATDBWMobileCity & ATDBWPecos) > How soon do you need this? Flexible — An extended timeline is OK > Requested By Kristina R. Request ID: DTS26-136710 Workgroup: HR, Type: Other, Team: Tech Services2026-05-14T21:57:052026-05-15T12:04:352026-05-15T12:04:35false68443907444956083228519closedClosedHR > What application are you using? Other / Not sure > Describe the problem. Austin Water transferred Alex H from us here at TPW a few months ago, but we have just received training information on this employee and realized he is still connected to us at TPW. When I looked him up in Workday, he shows as having transferred to AW; but when I look him up in the active directory, he is listed twice (once with another email address with a 2 at the end) as shown in the attached screenshot. I imagine someone at AW did not submit a TERF for this employee, and he was given a new account. So, I reached out to AW IT to see if it was something they could handle and told me to submit a ticket with ATS, but it looks like AW IT was assigned to the ticket and they responded: Brian C "Sometimes we just get a new employee request. In which we create the account. If there is an existing account the script automatically adds a 2 in the email address. This also means that the account wasn't deleted. We will normally add an underscore to the EIN in AD as well as a (SEP) in front of the email address and login names. This will usually prevent any issues with the account on the other end. Since he is now with Austin Water, this would need to be done on yalls end. This isn't something we can do. Once completed and once it syncs through; we can change the email to one without the 2" Please help correct this AW employee's information. > How soon do you need this? Soon — Within a week > Requested By Kristina R. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/6a064354effa0a00100394a9/alexhernandezduplicate.png) (66.18kb) Request ID: DTS26-136705 Workgroup: HR, Type: IT Support, Provider: ATS2026-05-14T21:51:082026-05-14T22:31:372026-05-14T22:31:37false31259724444956061228518openSPPGather feedback - maybe send a surveyTeam: Product, Type: Documentation, Workgroup: SPP, Project: CPRG Data Analysis & Reporting2026-05-14T21:51:072026-05-15T04:27:28false110200023444902276028517openSDD > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. Hello, Multiple team members are reporting that our SharePoint site is out of storage. https://cityofaustin.sharepoint.com/:f:/r/sites/SDDPlanningSection-SDDSAMP/Shared%20Documents/SDD%20SAMP/Windsor%20Park%20SAMP?csf=1&web=1&e=V01trJ We're all working from this folder and are on a deadline. Thank you! > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? We need this issue to be resolved ASAP. We're working towards a deadline (EOD tomorrow) and it is critical that we need additional space to share heavy Adobe files. > Requested By Sravya G. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/6a062ee254a0f323b55e8268/screenshot20260514152141.png) (22.21kb) Request ID: DTS26-136700 Workgroup: SDD, Type: Other, Impact: 1-Severe, Team: Apps, Product: O3652026-05-14T20:24:062026-05-14T21:05:44false21112975, 100615928444866627228516openVZ### Prior to Release - [ ] Schedule release party - John - [ ] Advise users of downtime - John - [ ] Select a release name - Rose - [ ] bump VZE and VZV package versions in the `main` branch - John - [ ] run `npm update --save` and check `npm outdated` for major version updates that need to be prioritized - [ ] Do [VZE testing](https://github.com/cityofaustin/vision-zero/blob/main/editor/testing.md) and VZV testing - John - [ ] Cut release branch - John - [ ] Refine [release notes](https://github.com/cityofaustin/atd-vz-data/releases/) Rose + John ### Release/Deployment Steps - [ ] let users know maintenance is starting - John - [ ] [snap database in RDS](https://docs.aws.amazon.com/AmazonRDS/latest/UserGuide/USER_CreateSnapshot.html) - Rose - graphql-engine version bumps - Rose - [ ] local dev docker compose and db-docs docker compose to [latest available Hasura version](https://github.com/hasura/graphql-engine/releases) - [ ] staging ECS task definition to [latest available Hasura version]~(https://github.com/hasura/graphql-engine/releases) - [ ] production ECS task definition to previous staging version ☝️ - [ ] merge release candidate to prod after ECS clusters update - John - [ ] merge merge release candidate to main after production deployment and actions complete - [ ] create an issue to release next version of Vision Zero - [ ] login into all three CRIS extract accounts to keep them active - [ ] Email CRIS to let them know we logged in - [ ] Send out release notes - John [Release Management Process gitbook](https://app.gitbook.com/o/-LzDQOVGhTudbKRDGpUA/s/-LzDGg7hKQ_fUjXnzGGx/product-ops/release-management-process) Team: Dev, Workgroup: VZ, Product: Vision Zero Crash Data System2026-05-14T19:25:582026-05-14T19:25:58false14793120, 67130963444852992528515openCCOThe data currently lives in a SharePoint excel sheet. Type: Data, Team: Geo, Workgroup: CCO2026-05-14T19:04:352026-05-14T19:04:53false49930868444850045128514openInspect how adding nestling features could impact search features, and make necessary updates for functionalityTeam: Geo, Type: Testing, Project: CCG XB Ph12026-05-14T18:59:532026-05-14T19:55:24false49930868, 114594205444849537228513closedClosed Update ROW Permit layers & TXDOT Project layers to apply nestling features. Team: Geo, Type: Enhancement, Project: CCG XB Ph12026-05-14T18:58:582026-05-15T16:13:132026-05-15T16:13:13false49930868, 114594205443888445528459openVZWe need to make sure that the fatality details page can easily be embedded in one (or two?) powerpoint slides. We might want to look into media queries to add special layout functionality specifically for pdf/print.Team: Dev, Need: 1-Must Have, Workgroup: VZ, Product: Vision Zero Crash Data System2026-05-13T14:53:082026-05-13T14:53:13false444816949828512openSUTD > What application are you using? ArcGIS > Describe the problem. Hi Andrew, Project: Preliminary Urban Trail Alignments (cost estimate tool) Component 1: 'Trail Cost per Mile' table We'd like to update the FME to include functionality for an 'Other' category in the 'Trail Cost per Mile' table. If the user inputs 'Other' in the Trail_Type field, instead of calculating a cost estimate based on values in the 'Trail Cost per Mile' table (cost x length), return instead the value from FIXED_COST_ESTIMATE field. Component 2: 'Trail_System_Name_Lookup' table In the FME where the user input in TRAIL_PROJECT_NAME will autopopulate TRAIL_SYSTEM_NAME based on the Trail_System_Name_Lookup table, if TRAIL_PROJECT_NAME is null, return a null value in TRAIL_SYSTEM_NAME (rather than excluding non-matches). Thanks, Chris > How soon do you need this? Flexible — An extended timeline is OK > Requested By Christiane V. Request ID: DTS26-136695 Type: Data, Team: Geo, Workgroup: SUTD2026-05-14T18:06:092026-05-14T18:55:57false80716478444802572828511openOCE > What application are you using? Other / Not sure > Describe the problem. The displays at St Elmo that show current events and department information is no longer working. It shows a disconnected screen/connectivity error message. > How soon do you need this? Soon — Within a week > Requested By Arielle P. Request ID: DTS26-136690 Type: Other, Workgroup: OCE, Team: Tech Services, Type: Hardware Support2026-05-14T17:42:062026-05-15T14:16:55false68443907, 133022703, 138721851444778698828510openSBO > What application are you using? Maximo > Describe the problem. unable to print reports in Maximo , after clicking the print button just a white box appears. > How soon do you need this? Soon — Within a week > Requested By Ignacio A. Request ID: DTS26-136685 Type: IT Support, Product: Maximo, Team: Maximo, Workgroup: SBO2026-05-14T17:06:112026-05-15T15:56:39false133040608444772456328509closedClosedSUTD > What application are you using? ArcGIS > Describe the problem. Hi DTS, I need to update the Urban Trails Network (under the Transportation group) in Property Profile. We have switched to a new authoritative MAINT layer for Urban Trails (PW_ADMIN.Urban_Trails_Network) and the old layer is no longer being updated. Please let me know how I can assist. Thanks, Chris > How soon do you need this? Flexible — An extended timeline is OK > Requested By Christiane V. Request ID: DTS26-136680 Type: Data, Team: Geo, Workgroup: SUTD2026-05-14T16:57:082026-05-15T19:38:352026-05-15T19:38:35false80716478444736821628508closedClosedSUTD > What application are you using? ArcGIS > Describe the problem. Hi DTS, I am looking to get the Urban Trails Network layer (under the Transportation group) into IMMPACT and ROWPACT applications. The new layer is called PW_ADMIN.Urban_Trails_Network in MAINT. My understanding is we'll need to start by getting that layer into the 3 DM environments. Please let me know how I can assist! Thanks, Chris > How soon do you need this? Flexible — An extended timeline is OK > Requested By Christiane V. Request ID: DTS26-136675 Type: Data, Team: Geo, Workgroup: SUTD2026-05-14T16:03:072026-05-15T19:38:072026-05-15T19:38:07false80716478444728072628507openVZCreate a roadmap that shows our plan for incorporating non-crash report data (AFD, EMS, CAD) into our data analytics, the VZE, and the VZV. Team: Dev, Need: 1-Must Have, Workgroup: VZ, Product: Vision Zero Crash Data System2026-05-14T15:49:212026-05-14T15:55:02false14793120444718384328506openVZOn the fatality details page, add the ability to show historical nearby crashes on the map, so that VZ staff can avoid manually creating maps for the monthly Fatality Review Board meeting. Example of a map Mary made using the VZV: <img width="2452" height="1170" alt="Image" src="https://github.com/user-attachments/assets/5f54e391-7541-424b-9ff6-4ed9ab4a3ceb" />Team: Dev, Need: 2-Should Have, Workgroup: VZ, Product: Vision Zero Crash Data System2026-05-14T15:34:532026-05-14T15:39:12false444716095528505openTPWWe are currently building tables with DataGridPro v7, and MUI has recently released v9 so we need to catch up. In addition, this upgrade is blocking the work scoped out in https://github.com/cityofaustin/atd-data-tech/issues/28058 (https://v8.mui.com/x/react-data-grid/overlays/#no-columns-overlay) **In Scope** - Upgrade to v8 - Check for regressions in data tables (almost all use either `MopedDataGrid` and `MopedDataGridInlineEdit`)Team: Dev, Product: Moped, Type: Tech Debt, Workgroup: TPW2026-05-14T15:31:162026-05-14T15:34:43false444711361628504closedClosedPIO > What application are you using? Other / Not sure > Describe the problem. Good morning, I need to have Adobe Acrobat Pro installed on my laptop as I am the website SPOC for TPW and need to be able to check PDF documents for accessibility requirements. > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? I have many project teams requesting we upload PDFs to webpages but cannot check them for accessibility compliance. > Requested By Zara F. Request ID: DTS26-136670 Workgroup: PIO, Type: IT Support, Impact: 3-Minor, Team: Tech Services2026-05-14T15:24:082026-05-15T18:44:442026-05-15T18:44:44false235511404444628913028503openOSE > What application are you using? ArcGIS > Describe the problem. Send request to Zach B. EXP and Conflict Viewer are showing two different thing with the same data. RSN 13341791 (See Coms for Photo) > How soon do you need this? Soon — Within a week > Requested By Kris N. Request ID: DTS26-136665 Workgroup: OSE, Type: Data, Team: Geo2026-05-14T13:30:272026-05-14T14:01:30false114594205438524160328272openSMD > What application are you using? SMD Data Tracker > Describe the problem. I would like access to the SMD Knack data tracker! > How soon do you need this? Soon — Within a week > Requested By Christina L. Request ID: DTS26-136220 Workgroup: SMD, Type: IT Support2026-05-05T15:27:062026-05-05T15:37:19false61209591444603576728502openSBO > What application are you using? Other / Not sure > Describe the problem. Please set up Yancy V. with Acrobat Pro. He recently joined my team and will need to use it fairly regularly. > How soon do you need this? Soon — Within a week > Requested By David A. Request ID: DTS26-136660 Type: IT Support, Workgroup: SBO, Team: Tech Services2026-05-14T12:51:112026-05-15T13:18:38false235511404444575105428501closedClosedParking Services > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. PC Svc Tag DDVS0M3, immediately after signing on consistently I get the popup shown in the attached screenshot advising of a no-longer-supported version of teams. No option to just close. Requires "sign out" of account. Request: Delete the stale software to eliminate this prompt. > How soon do you need this? Flexible — An extended timeline is OK > Requested By Guy M. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/6a05ba4c73afc0747ab47d6b/screenshot20260514065706.png) (29.86kb) Request ID: DTS26-136655 Workgroup: Parking Services, Type: IT Support, Team: Tech Services, Product: O3652026-05-14T12:06:082026-05-15T13:16:322026-05-15T13:16:32false68443907444528689928500closedClosedDistrict Maintenance > What application are you using? Other / Not sure > Describe the problem. Timeclock in central district area is not working. > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? Employees are using one clock to clock in and out. > Requested By Mario R. Request ID: DTS26-136650 Type: IT Support, Impact: 1-Severe, Workgroup: District Maintenance, Team: Tech Services2026-05-14T10:48:062026-05-14T14:40:532026-05-14T15:03:55false61209591, 133022703444213860528499openDTS St Elmo ## Device & User Information (first name and last initial, no last names) Monitor Stands/ Desktop & Multiple ## What's the problem? Need to move the old stands and setup the office. ## What did you do to resolve the issue Have moved all the stands and placed everything in a box, had make sure the office space looks clean and equipment has been moved to a side. Need to take over the equipment to ben white and check with team.Workgroup: DTS, Team: Tech Services, Type: Hardware Support2026-05-14T00:40:132026-05-14T00:40:29false138721851444212499428498openPDD, DTS--Serialnumber--HJ2K3T3 --COAtag--DELL80077 --Daylono, B ## Steps - [ ] Talking to user about backing up their computers. Send message "your computer is on this years PC refresh. When would be a good time to have it swapped out? Do you have any special software?" - [ ] Recommend user to export all bookmarks and store on OneDrive>Documents folder - [ ] Recommend user to screen shot their ex, Quick Access favorites folder, desktop files layouts, pinned applications on desktop - [ ] Store other OneDrive>Documents folder - [ ] Check their Absolute/NetMotion profile (they need to be in TRN SAML profile) >Ask if they access AMD traffic cameras? ## Software Checklist - [ ] Avaya one-X phone - [ ] Adobe - [ ] ArcGIS - [ ] AutoCAD/AutoCAD 3D - [ ] BlueBeam >if user wants both (Adobe & BlueBeam), ask why? - [ ] SketchUp - [ ] MS Project - [ ] MS Visio ## Hardware Checklist Check these devices for outdated models, change their mobile power adapter (round --> USB-C) >Does the user need a GIS Modeling computer? - [ ] GIS Laptop w/ specialist docking station - [ ] Laptop - [ ] Power supply - [ ] Docking station Workgroup: DTS, Workgroup: PDD, Team: Tech Services2026-05-14T00:35:572026-05-14T00:36:27false133022703, 164183211444210954228497openDTS--Serialnumber--38MK3T3 --COAtag--DELL80091 --Jordan, P ## Steps - [ ] Talking to user about backing up their computers. Send message "your computer is on this years PC refresh. When would be a good time to have it swapped out? Do you have any special software?" - [ ] Recommend user to export all bookmarks and store on OneDrive>Documents folder - [ ] Recommend user to screen shot their ex, Quick Access favorites folder, desktop files layouts, pinned applications on desktop - [ ] Store other OneDrive>Documents folder - [ ] Check their Absolute/NetMotion profile (they need to be in TRN SAML profile) >Ask if they access AMD traffic cameras? ## Software Checklist - [ ] Avaya one-X phone - [ ] Adobe - [ ] ArcGIS - [ ] AutoCAD/AutoCAD 3D - [ ] BlueBeam >if user wants both (Adobe & BlueBeam), ask why? - [ ] SketchUp - [ ] MS Project - [ ] MS Visio ## Hardware Checklist Check these devices for outdated models, change their mobile power adapter (round --> USB-C) >Does the user need a GIS Modeling computer? - [ ] GIS Laptop w/ specialist docking station - [ ] Laptop - [ ] Power supply - [ ] Docking station Workgroup: DTS, Type: Operations, Team: Tech Services2026-05-14T00:31:522026-05-14T00:33:20false133022703, 164183211444209915728496openSMO, DTS--Serialnumber--H6RZST3 --COAtag--DELL80407 --Jacob, B ## Steps - [ ] Talking to user about backing up their computers. Send message "your computer is on this years PC refresh. When would be a good time to have it swapped out? Do you have any special software?" - [ ] Recommend user to export all bookmarks and store on OneDrive>Documents folder - [ ] Recommend user to screen shot their ex, Quick Access favorites folder, desktop files layouts, pinned applications on desktop - [ ] Store other OneDrive>Documents folder - [ ] Check their Absolute/NetMotion profile (they need to be in TRN SAML profile) >Ask if they access AMD traffic cameras? ## Software Checklist - [ ] Avaya one-X phone - [ ] Adobe - [ ] ArcGIS - [ ] AutoCAD/AutoCAD 3D - [ ] BlueBeam >if user wants both (Adobe & BlueBeam), ask why? - [ ] SketchUp - [ ] MS Project - [ ] MS Visio ## Hardware Checklist Check these devices for outdated models, change their mobile power adapter (round --> USB-C) >Does the user need a GIS Modeling computer? - [ ] GIS Laptop w/ specialist docking station - [ ] Laptop - [ ] Power supply - [ ] Docking station Workgroup: DTS, Workgroup: SMO, Team: Tech Services2026-05-14T00:28:512026-05-14T00:30:10false68443907, 235511404435177498328165closedClosedPIO > What application are you using? Other / Not sure > Describe the problem. Keyboard not working > How soon do you need this? Unsure > Requested By Christine A. Request ID: DTS26-135940 Workgroup: PIO, Type: Other, Team: Tech Services2026-04-29T15:33:062026-04-30T13:18:202026-04-30T13:18:20false235511404444208648328495openTED, DTS--Serialnumber--9H2K3T3 --COAtag--DELL80081 --Mario, P ## Steps - [ ] Talking to user about backing up their computers. Send message "your computer is on this years PC refresh. When would be a good time to have it swapped out? Do you have any special software?" - [ ] Recommend user to export all bookmarks and store on OneDrive>Documents folder - [ ] Recommend user to screen shot their ex, Quick Access favorites folder, desktop files layouts, pinned applications on desktop - [ ] Store other OneDrive>Documents folder - [ ] Check their Absolute/NetMotion profile (they need to be in TRN SAML profile) >Ask if they access AMD traffic cameras? ## Software Checklist - [ ] Avaya one-X phone - [ ] Adobe - [ ] ArcGIS - [ ] AutoCAD/AutoCAD 3D - [ ] BlueBeam >if user wants both (Adobe & BlueBeam), ask why? - [ ] SketchUp - [ ] MS Project - [ ] MS Visio ## Hardware Checklist Check these devices for outdated models, change their mobile power adapter (round --> USB-C) >Does the user need a GIS Modeling computer? - [ ] GIS Laptop w/ specialist docking station - [ ] Laptop - [ ] Power supply - [ ] Docking station Workgroup: TED, Workgroup: DTS, Team: Tech Services2026-05-14T00:25:212026-05-14T00:25:58false133022703, 164183211444207108628494openPDD, DTS--Serialnumber--CQFK3T3 --COAtag--DELL80089 --Anna, M ## Steps - [ ] Talking to user about backing up their computers. Send message "your computer is on this years PC refresh. When would be a good time to have it swapped out? Do you have any special software?" - [ ] Recommend user to export all bookmarks and store on OneDrive>Documents folder - [ ] Recommend user to screen shot their ex, Quick Access favorites folder, desktop files layouts, pinned applications on desktop - [ ] Store other OneDrive>Documents folder - [ ] Check their Absolute/NetMotion profile (they need to be in TRN SAML profile) >Ask if they access AMD traffic cameras? ## Software Checklist - [ ] Avaya one-X phone - [ ] Adobe - [ ] ArcGIS - [ ] AutoCAD/AutoCAD 3D - [ ] BlueBeam >if user wants both (Adobe & BlueBeam), ask why? - [ ] SketchUp - [ ] MS Project - [ ] MS Visio ## Hardware Checklist Check these devices for outdated models, change their mobile power adapter (round --> USB-C) >Does the user need a GIS Modeling computer? - [ ] GIS Laptop w/ specialist docking station - [ ] Laptop - [ ] Power supply - [ ] Docking station Workgroup: DTS, Workgroup: PDD, Team: Tech Services2026-05-14T00:21:142026-05-14T00:22:35false133022703, 164183211444206037828493closedClosedDTS--Serialnumber--528K3T3 --COAtag--DELL80094 --William, S ## Steps - [ ] Talking to user about backing up their computers. Send message "your computer is on this years PC refresh. When would be a good time to have it swapped out? Do you have any special software?" - [ ] Recommend user to export all bookmarks and store on OneDrive>Documents folder - [ ] Recommend user to screen shot their ex, Quick Access favorites folder, desktop files layouts, pinned applications on desktop - [ ] Store other OneDrive>Documents folder - [ ] Check their Absolute/NetMotion profile (they need to be in TRN SAML profile) >Ask if they access AMD traffic cameras? ## Software Checklist - [ ] Avaya one-X phone - [ ] Adobe - [ ] ArcGIS - [ ] AutoCAD/AutoCAD 3D - [ ] BlueBeam >if user wants both (Adobe & BlueBeam), ask why? - [ ] SketchUp - [ ] MS Project - [ ] MS Visio ## Hardware Checklist Check these devices for outdated models, change their mobile power adapter (round --> USB-C) >Does the user need a GIS Modeling computer? - [ ] GIS Laptop w/ specialist docking station - [ ] Laptop - [ ] Power supply - [ ] Docking station Workgroup: DTS, Type: Operations, Team: Tech Services2026-05-14T00:18:122026-05-14T00:19:132026-05-14T14:36:50false68443907, 133022703, 138721851444204822228492openVZ, DTS--Serialnumber--8R2K3T3 --COAtag--DELL80094 --Lewis, L ## Steps - [ ] Talking to user about backing up their computers. Send message "your computer is on this years PC refresh. When would be a good time to have it swapped out? Do you have any special software?" - [ ] Recommend user to export all bookmarks and store on OneDrive>Documents folder - [ ] Recommend user to screen shot their ex, Quick Access favorites folder, desktop files layouts, pinned applications on desktop - [ ] Store other OneDrive>Documents folder - [ ] Check their Absolute/NetMotion profile (they need to be in TRN SAML profile) >Ask if they access AMD traffic cameras? ## Software Checklist - [ ] Avaya one-X phone - [ ] Adobe - [ ] ArcGIS - [ ] AutoCAD/AutoCAD 3D - [ ] BlueBeam >if user wants both (Adobe & BlueBeam), ask why? - [ ] SketchUp - [ ] MS Project - [ ] MS Visio ## Hardware Checklist Check these devices for outdated models, change their mobile power adapter (round --> USB-C) >Does the user need a GIS Modeling computer? - [ ] GIS Laptop w/ specialist docking station - [ ] Laptop - [ ] Power supply - [ ] Docking station Workgroup: DTS, Workgroup: VZ, Team: Tech Services2026-05-14T00:14:532026-05-14T00:15:35false133022703, 164183211444112149628491closedClosedHR > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. License needed for Microsoft Power Automate to work in conjunction with Microsoft Forms to send emails when surveys have been completed. > How soon do you need this? Soon — Within a week > Is there anything else we should know? End of week if possible. 5/19/26 the latest. HR is looking to send the survey out near the beginning of the week in order to better gauge how to structure their workshop starting in June. > Requested By Darren B. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/6a04e49968acdfa7f7b68ff1/mspaaccess.jpg) (54.73kb) Request ID: DTS26-136645 Workgroup: HR, Type: IT Support, Team: Apps, Type: O3652026-05-13T20:57:072026-05-14T18:38:382026-05-14T18:38:38false21112975, 100615928444108891628490openOPM > What application are you using? Other / Not sure > Describe the problem. Asana Licenses Currently Paige Warner is our Asana Admin - requesting that the her admin rights be switched to Natalie R. We would also like to remove Jewelee D. from our OPM subscription & eventually Paige W. when she leaves. > How soon do you need this? Soon — Within a week > Requested By Alondra G. Request ID: DTS26-136640 Type: IT Support, Team: Apps, Workgroup: OPM2026-05-13T20:51:182026-05-14T14:35:30false21112975364828859625697closedClosedAMD- Add Hub Zone field - Add Install Year or Age field - Engineers First Field experience with the lineWorkgroup: AMD, Type: Data, Team: Geo2025-11-20T17:21:112026-01-14T23:01:292026-01-14T23:01:29false114594205444103835228489openOPM > What application are you using? Other / Not sure > Describe the problem. I would like to add the "Workgroup" field in the Traffic Signals Work Orders dataset so that we can filter for work orders addressed by workgroup - https://datahub.austintexas.gov/Transportation-and-Mobility/Traffic-Signal-Work-Orders/4qmj-36nv/about_data This would help me automate a TPWstat visual showing Comm trouble tickets created and closed. > Describe the outcome you'd like to see when this feature is implemented. Automated visualization showing comm trouble tickets received and closed in TPWstat! > Describe any workarounds you currently have in place or alternative solutions you've considered. Currently I am pulling an excel report from the AMD data tracker and pre-filtering for the Communications work group. > Is there anything else we should know? No rush, ideally by next quarter's Operations TPWstat (August 2026). > Requested By Adriana M. Request ID: DTS26-136635 Team: Apps, Need: 3-Could Have, Type: Enhancement, Workgroup: OPM2026-05-13T20:42:112026-05-13T22:36:57false61209591, 100615928444069609928488closedClosedROW > What application are you using? Other / Not sure > Describe the problem. I am requesting to switch desks with John Dubois who is currently at 4115.09 and I am at 4115.08. > How soon do you need this? Flexible — An extended timeline is OK > Requested By Kensley I. Request ID: DTS26-136630 Workgroup: ROW, Type: Other, Team: Tech Services2026-05-13T19:42:122026-05-15T13:14:462026-05-15T13:14:46false68443907444066115428487closedClosedPDD > What application are you using? Other / Not sure > Describe the problem. Wanting to add my e-mail address to list of contacts on printer for scanning documents. > How soon do you need this? Soon — Within a week > Is there anything else we should know? JB Strange assisted me in completing this task. This task has been completed. > Requested By Reynaldo D. Request ID: DTS26-136625 Type: IT Support, Workgroup: PDD, Team: Tech Services2026-05-13T19:36:122026-05-14T14:16:242026-05-14T14:16:24false235511404444049283828486openSBO > What application are you using? Maximo > Describe the problem. Maximo is taking me back to main page when trying to create a work order and/or researching work orders again. We understood to put in a ticket if it happens again. > Requested By Colton S. Request ID: DTS26-136620 Type: Bug Report, Impact: 3-Minor, Product: Maximo, Team: Maximo, Workgroup: SBO2026-05-13T19:06:092026-05-14T13:45:30false133040608444036693728485openSMD > What application are you using? SMD Data Tracker > Describe the problem. I have a batch of Q3 ground mounted Sign Maintenance Plan work orders for FY26 that need to be batch uploaded. I have attached the work order spreadsheet to this service request. Please let me know via Teams or Outlook if you have any questions. Thank you! > How soon do you need this? Soon — Within a week > Is there anything else we should know? I would like to have these WOs loaded into Knack by May 22nd if possible, as our Sign technicians are almost out of ground - mounted SMP WOs. Thanks! > Requested By Daniel S. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/6a04c52a2160b01d2b984bdf/fy26smp_q3_gm_batch_upload.xlsx) (21.43kb) Request ID: DTS26-136615 Workgroup: SMD, Type: IT Support2026-05-13T18:45:242026-05-13T18:49:55false61209591444023906128484openAMD > What application are you using? AMD Data Tracker > Describe the problem. PMT (Ivonne's team) previously reported some TKs are not showing in Data Tracker, that are approved and show in eCapris: https://github.com/cityofaustin/atd-data-tech/issues/28310 I believe 1 or more may have been fixed, but there are still a few that are not showing in Data Tracker (specifically in the Project Intake Portal). 62ART6B231 62ART6M437 62ART6M438 There may be others as well. Can you please address the bug that is preventing these TKs from pulling from eCapris? > Website Address https://atd.knack.com/amd#project-requests/?view_4343_filters=%5B%7B%22field%22%3A%22field_4687%22%2C%22value%22%3A%22Closed%22%2C%22operator%22%3A%22is%20not%22%2C%22field_name%22%3A%22Project%20Request%20Status%22%7D%5D Internet Browser: Chrome > Requested By Erin B. Request ID: DTS26-136610 Workgroup: AMD, Type: Bug Report, Impact: 2-Major, Team: Apps, Product: AMD Data Tracker, Provider: ATS2026-05-13T18:24:122026-05-13T20:21:23false61209591444019847828483openTDS### We will update existing EDP data sets and/or create new ones to publish new SIF folder data (see #25101 and #27772)Type: Data, Need: 1-Must Have, Workgroup: TDS, Team: Data Science, Product: Open Data Platform, Project: SIF Dashboard PH22026-05-13T18:16:522026-05-13T18:19:32false49930868444003566128482openDTSThis is a reminder for me to remove the old projects after we've had the new ones in service for a couple of weeks at least. **In Scope** - Delete old projects that are now paused - https://app.netlify.com/projects/atd-moped-production/overview - https://app.netlify.com/projects/atd-moped-main/overview Workgroup: DTS, Team: Dev, Product: Moped, Type: Tech Debt, Type: Snackoo 🍫2026-05-13T17:48:092026-05-13T20:15:53false37249039443886823328458openTED### Description - Contractor My Request pages that only shows requests associated to the logged in users `contract_vendor_ted` - Table and details pages could mirror the existing [Traffic Count & Data Collection Requests](https://atd.knack.com/amd#traffic-count-traffic-data-requests/) for now. - Delete the Menu | Program Manager from the new details view for contractors Workgroup: TED, Type: Feature, Team: Apps, Product: AMD Data Tracker2026-05-13T14:50:582026-05-13T16:42:40false31259724443883676828457openTED### Description Task email for contractors to see count of assigned requests weeklyWorkgroup: TED, Type: Feature, Team: Apps, Product: AMD Data Tracker2026-05-13T14:46:392026-05-13T14:46:39false61209591443993149728481closedClosedTPW--2V66DK3-- --DELL80647-- --Inventory--> ## Steps - [ ] Talking to user about backing up their computers. Send message "your computer is on this years PC refresh. When would be a good time to have it swapped out? Do you have any special software?" - [ ] Recommend user to export all bookmarks and store on OneDrive>Documents folder - [ ] Recommend user to screen shot their ex, Quick Access favorites folder, desktop files layouts, pinned applications on desktop - [ ] Store other OneDrive>Documents folder - [ ] Check their Absolute/NetMotion profile (they need to be in TRN SAML profile) >Ask if they access AMD traffic cameras? ## Software Checklist - [ ] Avaya one-X phone - [ ] Adobe - [ ] ArcGIS - [ ] AutoCAD/AutoCAD 3D - [ ] BlueBeam >if user wants both (Adobe & BlueBeam), ask why? - [ ] SketchUp - [ ] MS Project - [ ] MS Visio ## Hardware Checklist Check these devices for outdated models, change their mobile power adapter (round --> USB-C) >Does the user need a GIS Modeling computer? - [ ] GIS Laptop w/ specialist docking station - [ ] Laptop - [ ] Power supply - [ ] Docking station Type: Operations, Team: Tech Services, Workgroup: TPW2026-05-13T17:30:052026-05-13T17:31:242026-05-13T17:31:24false133022703, 235511404443973424328480openFinance, ROW**Confirm Data:** - [ ] Google Sheet located in the DTS Google Drive > ROW Portal > COS folder - [ ] Google Sheet updated by Finance - [ ] Check Data on each tab **Confirm Counts:** - [ ] AE (Austin Energy) Number of records to update: - [ ] ACC (Austin Convention Center) Number of records to update: - [ ] TPW (Transportation & Public Works) Number of records to update: - [ ] AW (Austin Water) Number of records to update: - [ ] CPO (Corridor Program Office) Number of records to update: - [ ] PARD (Parks and Recreation Department) Number of records to update: - [ ] WPD (Watershed Protection & Development) Number of records to update: - [ ] Total Number of records being updated: **Import Data:** - [ ] Import (Update) records, match on `Combined ID` & import `Journal Voucher ID`, `Department Comment`, and `Payment Memo`. Set default `Import Date` to today and set `JV Type` to the proper sheet acronym [(Review Instructions)](https://atd-dts.gitbook.io/atd-knack-operations/row-portal/cos-jv-update) - [ ] Make sure the number of records being updated matches for all spreadsheets - [ ] Filter records by `Import Date` and `JV Type` to make sure the total number of records updated matches **Error Checking:** - [ ] If inaccurate, check backend filter to see if any of the unmatched records are archived records and marked as `Archived`. The AMANDA data may be inaccurate, the script may be running incorrectly, or the `Combined ID` may be incorrect if the record amount does not match the number of Archived records. - [ ] Also check for duplicate `Combined IDs` which could be duplicate records or have the wrong `Combined ID`, `Fee Number`, or `Payment Number`. These need to be reconciled with Finance. - [ ] Notify Finance that the update task is complete (Teams or Email) Workgroup: Finance, Workgroup: ROW, Type: Data, Team: Apps, Product: ROW Portal2026-05-13T16:58:432026-05-13T16:58:51false67915167443970315428479closedClosedSDD > What application are you using? Other / Not sure > Describe the problem. Hello, I would like Adobe Acrobat Pro installed on my computer. > How soon do you need this? Soon — Within a week > Requested By Sravya G. Request ID: DTS26-136605 Workgroup: SDD, Type: IT Support, Team: Tech Services2026-05-13T16:54:072026-05-15T13:20:002026-05-15T13:20:00false235511404443967065628478openVZRelated to https://github.com/cityofaustin/atd-data-tech/issues/28468, show the location polygon on the location details page -> location crashes list map.Team: Dev, Need: 2-Should Have, Workgroup: VZ, Product: Vision Zero Crash Data System2026-05-13T16:48:592026-05-13T16:49:04false443965201928477closedClosedTPW--DRN5DK3-- --DELL80618-- --FirstName, Lastintial ## Steps - [ ] Talking to user about backing up their computers. Send message "your computer is on this years PC refresh. When would be a good time to have it swapped out? Do you have any special software?" - [ ] Recommend user to export all bookmarks and store on OneDrive>Documents folder - [ ] Recommend user to screen shot their ex, Quick Access favorites folder, desktop files layouts, pinned applications on desktop - [ ] Store other OneDrive>Documents folder - [ ] Check their Absolute/NetMotion profile (they need to be in TRN SAML profile) >Ask if they access AMD traffic cameras? ## Software Checklist - [ ] Avaya one-X phone - [ ] Adobe - [ ] ArcGIS - [ ] AutoCAD/AutoCAD 3D - [ ] BlueBeam >if user wants both (Adobe & BlueBeam), ask why? - [ ] SketchUp - [ ] MS Project - [ ] MS Visio ## Hardware Checklist Check these devices for outdated models, change their mobile power adapter (round --> USB-C) >Does the user need a GIS Modeling computer? - [ ] GIS Laptop w/ specialist docking station - [ ] Laptop - [ ] Power supply - [ ] Docking station Type: Operations, Team: Tech Services, Workgroup: TPW2026-05-13T16:45:542026-05-13T16:46:462026-05-13T16:46:46false235511404443958186328476openDTSThe Airflow 3 stack is showing unhealthy status for the processor and triggerer even though they are running fine. We should investigate and fix so that our stack can tell us if it is genuinely struggling or not. **In Scope** - Catch up on [this thread](https://austininnovation.slack.com/archives/CHZE6BC6L/p1778616397875319) that has some GH threads to potentially pull - Figure out what is causing the the unhealthy statuses and fix so we show healthy on healthy containers - Our stack is mostly OOTB Airflow config but we did update the [pythonpath](https://github.com/cityofaustin/atd-data-tech/issues/27358) - This is not new to Airflow v3 and could be related to configuration that we carried over from Airflow 2.Workgroup: DTS, Type: Bug Report, Team: Dev, Type: DevOps, Project: Upgrade to Airflow v32026-05-13T16:35:102026-05-13T20:10:33false443955099428475closedClosedDTS--528K3T3-- --DELL80094-- --Inventory> ## Steps - [ ] Talking to user about backing up their computers. Send message "your computer is on this years PC refresh. When would be a good time to have it swapped out? Do you have any special software?" - [ ] Recommend user to export all bookmarks and store on OneDrive>Documents folder - [ ] Recommend user to screen shot their ex, Quick Access favorites folder, desktop files layouts, pinned applications on desktop - [ ] Store other OneDrive>Documents folder - [ ] Check their Absolute/NetMotion profile (they need to be in TRN SAML profile) >Ask if they access AMD traffic cameras? ## Software Checklist - [ ] Avaya one-X phone - [ ] Adobe - [ ] ArcGIS - [ ] AutoCAD/AutoCAD 3D - [ ] BlueBeam >if user wants both (Adobe & BlueBeam), ask why? - [ ] SketchUp - [ ] MS Project - [ ] MS Visio ## Hardware Checklist Check these devices for outdated models, change their mobile power adapter (round --> USB-C) >Does the user need a GIS Modeling computer? - [ ] GIS Laptop w/ specialist docking station - [ ] Laptop - [ ] Power supply - [ ] Docking station Workgroup: DTS, Type: Operations, Team: Tech Services2026-05-13T16:30:242026-05-13T16:31:022026-05-13T16:31:02false133022703, 235511404443952456328474closedClosedTPW--Serialnumber--38MK3T3 --COAtag-- DELL80091 --Inventory, ## Steps - [ ] Talking to user about backing up their computers. Send message "your computer is on this years PC refresh. When would be a good time to have it swapped out? Do you have any special software?" - [ ] Recommend user to export all bookmarks and store on OneDrive>Documents folder - [ ] Recommend user to screen shot their ex, Quick Access favorites folder, desktop files layouts, pinned applications on desktop - [ ] Store other OneDrive>Documents folder - [ ] Check their Absolute/NetMotion profile (they need to be in TRN SAML profile) >Ask if they access AMD traffic cameras? ## Software Checklist - [ ] Avaya one-X phone - [ ] Adobe - [ ] ArcGIS - [ ] AutoCAD/AutoCAD 3D - [ ] BlueBeam >if user wants both (Adobe & BlueBeam), ask why? - [ ] SketchUp - [ ] MS Project - [ ] MS Visio ## Hardware Checklist Check these devices for outdated models, change their mobile power adapter (round --> USB-C) >Does the user need a GIS Modeling computer? - [ ] GIS Laptop w/ specialist docking station - [ ] Laptop - [ ] Power supply - [ ] Docking station Type: Operations, Team: Tech Services, Workgroup: TPW2026-05-13T16:26:282026-05-13T16:27:332026-05-13T16:27:33false133022703, 235511404443949640428473closedClosedTPW--Serialnumber--9XC2R73 --COAtag-- DELL74659 --FirstName, Lastintial ## Steps - [ ] Talking to user about backing up their computers. Send message "your computer is on this years PC refresh. When would be a good time to have it swapped out? Do you have any special software?" - [ ] Recommend user to export all bookmarks and store on OneDrive>Documents folder - [ ] Recommend user to screen shot their ex, Quick Access favorites folder, desktop files layouts, pinned applications on desktop - [ ] Store other OneDrive>Documents folder - [ ] Check their Absolute/NetMotion profile (they need to be in TRN SAML profile) >Ask if they access AMD traffic cameras? ## Software Checklist - [ ] Avaya one-X phone - [ ] Adobe - [ ] ArcGIS - [ ] AutoCAD/AutoCAD 3D - [ ] BlueBeam >if user wants both (Adobe & BlueBeam), ask why? - [ ] SketchUp - [ ] MS Project - [ ] MS Visio ## Hardware Checklist Check these devices for outdated models, change their mobile power adapter (round --> USB-C) >Does the user need a GIS Modeling computer? - [ ] GIS Laptop w/ specialist docking station - [ ] Laptop - [ ] Power supply - [ ] Docking station Type: Operations, Team: Tech Services, Workgroup: TPW2026-05-13T16:22:222026-05-13T16:22:492026-05-13T16:23:14false133022703, 235511404443944829428472openHR > What application are you using? Human Resources Portal > Describe the problem. I need a new PCN Status field on the vacancy report to be "PCN Eliminated". We have rare occasions when PCNs are moved to other departments that we need to capture. When this field is selected it should be captured as not Active. We may need to chat about this. > Describe the outcome you'd like to see when this feature is implemented. Better reporting on previous actions > Describe any workarounds you currently have in place or alternative solutions you've considered. Manual changes > Requested By Jennifer W. Request ID: DTS26-136600 Workgroup: HR, Team: Apps, Need: 2-Should Have, Type: Enhancement, Product: Human Resources Portal2026-05-13T16:15:212026-05-13T21:34:41false21112975, 170656233443934037328471openTPW### Description Create a view for Division Managers to see their staffs training history and career progression progress. Type: Feature, Team: Apps, Product: Human Resources Portal, Workgroup: TPW2026-05-13T15:59:242026-05-13T22:20:44false21112975, 61209591443933361628470closedClosedDTS--Serialnumber--5FV5DK3 --COAtag--80643 --FirstName, Lastintial ## Steps - [ ] Talking to user about backing up their computers. Send message "your computer is on this years PC refresh. When would be a good time to have it swapped out? Do you have any special software?" - [ ] Recommend user to export all bookmarks and store on OneDrive>Documents folder - [ ] Recommend user to screen shot their ex, Quick Access favorites folder, desktop files layouts, pinned applications on desktop - [ ] Store other OneDrive>Documents folder - [ ] Check their Absolute/NetMotion profile (they need to be in TRN SAML profile) >Ask if they access AMD traffic cameras? ## Software Checklist - [ ] Avaya one-X phone - [ ] Adobe - [ ] ArcGIS - [ ] AutoCAD/AutoCAD 3D - [ ] BlueBeam >if user wants both (Adobe & BlueBeam), ask why? - [ ] SketchUp - [ ] MS Project - [ ] MS Visio ## Hardware Checklist Check these devices for outdated models, change their mobile power adapter (round --> USB-C) >Does the user need a GIS Modeling computer? - [ ] GIS Laptop w/ specialist docking station - [ ] Laptop - [ ] Power supply - [ ] Docking station Workgroup: DTS, Type: Operations2026-05-13T15:58:192026-05-13T15:59:382026-05-13T15:59:39false133022703, 235511404443923866328469open## Background Based on the research and requirements gathered from Parking Services, propose how their inventory tracking workflows should be incorporated into the new inventory management system. This includes mapping their needs to system capabilities, identifying gaps, and outlining a recommended implementation approach. ## Deliverables 1. Requirements-to-System Mapping - Map Parking Services’ inventory types and workflows to current or planned system features. - Identify gaps or mismatches between their needs and the existing system architecture. 2. Proposed Integration Approach - Describe how Parking Services’ workflows can be supported by the inventory management system. - Define required features, configuration changes, or workflow adjustments. - Specify any new role-based permissions needed. 3. User Flow or Process Diagrams - Create clear user flows or process outlines showing how Parking Services will use the system. - Identify branching logic, exceptions, or areas needing UX refinement. 4. Technical Considerations - Highlight data model updates, system interoperability requirements, or changes to existing modules. - Identify dependencies or sequencing for development. 5. Implementation Recommendation - Provide a recommended phased approach (e.g., MVP vs. full build). - Outline risks, assumptions, and open questions for follow-up.Team: Product2026-05-13T15:43:532026-05-13T15:43:53false7612723443923863128468openVZTeam: Dev, Need: 2-Should Have, Workgroup: VZ, Product: Vision Zero Crash Data System2026-05-13T15:43:532026-05-13T16:48:12false443922465928467open## Background Work with Parking Services to understand their current and future inventory tracking needs. This includes identifying the types of inventory they manage, the workflows involved, and the roles that interact with inventory across different scenarios. The goal is to collect the foundational information required to design an effective parking inventory management solution. ## Deliverables 1. Stakeholder Interviews - Schedule and conduct discussions with Parking Services staff who manage or interact with inventory. - Capture their current processes, tools, and pain points. 2. Inventory Type Catalog - Document all inventory types (e.g., physical assets, digital items, permits, equipment, consumables). - Note any metadata, conditions, or lifecycle needs (e.g., expiration, reassignment, loss management). 3. Workflow & Scenario Mapping - Describe key scenarios (e.g., tracking, assignment, checkout, replacement, auditing, disposal). - Identify exceptions, edge cases, or seasonal variations in workflow. 4. Role Identification - Document the roles interacting with inventory (e.g., admin, leads, field team, supervisors). - Capture what each role needs to do in each scenario.Team: Product, Product: Parking Enterprise Portal2026-05-13T15:41:472026-05-13T16:00:14false7612723443919022928466open## Background Using the findings from the audit, design an updated role model that supports both current system needs and future inventory management features. This includes clarifying access boundaries, defining new roles if needed, and ensuring scalability for upcoming functionality. ## Deliverables 1. Future-State Permissions Requirements - Define all permissions and functional needs associated with the new inventory management capabilities. - Identify gaps between current roles and future requirements. 2. Proposed Role Model - Recommended updates to existing roles. - Definition of any new roles needed. - Suggested permission sets per role. - Rationale for each change. 3. Migration Considerations - Plan for transitioning existing accounts to new/updated roles. - Identify any required cleanup or deprecation steps. 4. Implementation-Ready Summary - Final recommendation document suitable for engineering and admin implementation.Team: Product, Product: Parking Enterprise Portal2026-05-13T15:36:252026-05-13T16:00:12false7612723443917574628465open## Background Do a full audit of existing user roles and permissions to understand how the current roles are being used in the Parking Enterprise Portal. This includes mapping actual permissions to role definitions, identifying gray areas, and validating with system administrators whether current access levels are appropriate. ## What needs to be done 1. Role and Permission Inventory. - [x] Document all existing roles and the permissions assigned to each. - [ ] List all accounts assigned to each role. [Existing Roles and Permissions Miro Frame ](https://miro.com/app/board/uXjVHZnCSd8=/?moveToWidget=3458764671964836749&cot=14) 2. Access Behavior Summary - Detail what each role can actually do in the system today. - Identify mismatches between expected vs. actual permissions. - Highlight gray areas or ambiguous access patterns. 3. Admin Review - Facilitate a review session with system administrators. - For each role/account combination: -- Confirm whether the level of access is appropriate. -- If unclear, document the nature of the gray area. 4. Findings Report - Consolidated summary of misalignments, risks, and areas needing clarification.Team: Product, Product: Parking Enterprise Portal2026-05-13T15:34:282026-05-15T20:45:50false7612723443914361328464openTPW### Description Create a view for Supervisors and Managers to see their staffs training history and career progression progress.Type: Feature, Team: Apps, Product: Human Resources Portal, Workgroup: TPW2026-05-13T15:29:262026-05-13T16:00:35false21112975, 61209591443910305328463openTeam: Product2026-05-13T15:23:252026-05-13T15:23:37true7612723443908796828462openPavement Operations > What application are you using? Maximo > Describe the problem. Fog Seal lane mile completed not showing any data Internet Browser: Chrome > Requested By Stephen R. Request ID: DTS26-136595 Type: Bug Report, Impact: 1-Severe, Product: Maximo, Workgroup: Pavement Operations2026-05-13T15:21:142026-05-13T18:54:22false133040608, 134445095443898255628461openATSD > What application are you using? ArcGIS > Describe the problem. Add geodata from scooter parking survey to map. Heatmap and comments by location. Files already sent to Charlie. > How soon do you need this? Flexible — An extended timeline is OK > Requested By Kaz W. Request ID: DTS26-136590 Workgroup: ATSD, Type: Map Request, Team: Data Science2026-05-13T15:06:142026-05-13T18:16:27false110200023443895460128460openParking Services## Background This issue includes a collection of minor improvements to the Parking Services Vehicle Checkout System based on feedback from the Parking Services team and our interest in clarifying navigation and having standard UI patterns throughout Parking Service's Vehicle Checkout System. ## Manage Vehicles - [x] Rename “View” to “Vehicle Details” on table - [x] Remove selectable links from Vehicle Name field ## Manage Vehicles Inspection - [x] Add “Vehicle Details” column with selectable “View” button. Selecting the button brings the user to the Vehicle Details Page - [x] Remove selectable links from Vehicle Name field ## View Fleet Vehicle Details | [Example](https://atd.knack.com/parking-enterprise#manage-vehicles/view-fleet-vehicle-details/69e275e0a05031e5bc88ab19/) - [x] Within the Vehicle Checkout Inspections table's Detail column, replace Details icon button with "View" button. ## Parking Services Vehicle Checkout Form | [Example](https://atd.knack.com/parking-enterprise#manage-vehicle-checkout-inspections/ps-check-out/69e275e0a05031e5bc88ab1d/) - [x] Remove the Bike Review section for the Parking Service Vehicles - [x] Review them together and implement one Note: I tested that the checkout list items default to OK. Selecting “Issue” for any of those fields reveals a short entry field for the user to enter the issues they noticed. ## Vehicle Checkout Transactions - [ ] Add “Inspection” name to the column with a “Report” - [x] Rename “Vehicle ID Tag” to “View” - [x] Remove selectable links from Vehicle Name field - [x] Add a column for “Vehicle Details” with a button called “Vehicle Details”. Selecting the button brings the user to the Vehicle Details Page - [x] Order the columns: - Inspection - Inspection ID - Type - Vehicle Name - Driver - Start Time - Start Mileage - End Time - End Mileage (Note: Make this field visible) - Task - Created By - Concerns Observations - Vehicle Details (Note: Make this field visible) - Note: if having the number of columns listed above causes the table to be wider than the display width, we can ask the Parking Meters team for feedback on which information is most helpful to see in this view. ## Vehicle Inspection Details (Example) - [x] Review options for hiding the non-Parking Services sections (e.g. Fluids, Tire Engine Inspection Review, Bike Inspection Review)Workgroup: Parking Services, Team: Apps, Product: Parking Enterprise Portal, Project: Parking Services Vehicle Checkout System2026-05-13T15:02:322026-05-15T20:07:20false67915167364827275925696closedClosedAMDWorkgroup: AMD, Type: Data, Team: Geo2025-11-20T17:17:252026-01-12T23:15:302026-01-12T23:15:30false114594205443879453528456openTED### Description ### Create contract_vendor_ted table to manage the contractors - Vendor Code - Contractor Name - Contractor Code - Year - Active ### [traffic_counts](https://builder.knack.com/atd/amd/records/objects/object_161) Updates - Add `Assign To Type` multichoice field - In-House - Contractor - Add connection to the contract_vendor_ted ### Menu & Button on Details Page [Details page link](https://builder.knack.com/atd/amd/pages/scene_926) - Add menu but only make it visible to System Administrators - Create button and form to `Add Location Details` where the user can see the embedded Data Collection map to identify the x,y coordinate and then see the fields to populate this information - Embed the [Traffic Count Data Collection](https://austin.maps.arcgis.com/apps/instant/sidebar/index.html?appid=60edcaf7da88427db50f6d840949bb47) AGOL instant app for Shelby to use to capture the coordinate - Add location field (to populate x,y coordinates) - Add `Assign To Type` on this formWorkgroup: TED, Type: Feature, Team: Apps, Product: AMD Data Tracker2026-05-13T14:41:022026-05-13T22:48:22false31259724443859328928455openMobility Services## Background PLAs reported that when they select "View Signed Affidavit" on the [Holders Details page](https://atd.knack.com/mobility-services#manage-applications-operating-authority/review-application-operating-authority/69fb677e11e28b051474e81a/application-oa-holder-details/69fb6703ee53b811d6c09146/) nothing is shown. I confirmed that this is happening on applications where the applicant has attached their signed affidavit and I'm able to view the signed affidavit from selecting the link on the [OA application page](https://atd.knack.com/mobility-services#manage-applications-operating-authority/review-application-operating-authority/69fb677e11e28b051474e81a/). ## A/C - [ ] Selecting "View Signed Affidavit" on the [Holder Details page](https://atd.knack.com/mobility-services#manage-applications-operating-authority/review-application-operating-authority/69fb677e11e28b051474e81a/application-oa-holder-details/69fb6703ee53b811d6c09146/) displays the signed affidavit. Team: Apps, Workgroup: Mobility Services, Product: Mobility Services Portal, Project: MSP Operating Authority2026-05-13T14:12:462026-05-13T14:13:52false31259724443856725128454openROW > What application are you using? AMANDA > Describe the problem. ## Property Search Selection Error on Guadalupe St Blocks Preventing RW-TURP & EX Permit Submissions ### Description: Multiple internal and external portal users have reported that when attempting to submit RW-TURP and EX permit applications for the 1900–4000 blocks of Guadalupe St, selecting the full property range within the property search function causes the portal to display a red error screen and automatically sign the user out. A temporary workaround exists by selecting smaller ranges incrementally and building the segment through multiple selection attempts; however, this workflow is not intuitive for customers and should not be required. This issue is critically impacting customer ability to successfully submit ROW permit applications and requires investigation into the property selection/search functionality, session handling, and potential geometry or data-size limitations tied to corridor-length selections. See attached recordings replicating the error. > Website Address https://abc.austintexas.gov/citizenportal/app/login Internet Browser: Chrome > Requested By Russell B. Request ID: DTS26-136585 https://github.com/user-attachments/assets/6a142ea6-0409-43ab-af82-a3a9210928c5 https://github.com/user-attachments/assets/f2662315-de32-4e3b-a6e8-0783de78c622Workgroup: ROW, Type: Bug Report, Impact: 1-Severe, Product: AMANDA, Provider: ATS, Team: AMANDA2026-05-13T14:09:072026-05-13T20:42:19false49930868, 63309637443856594528453openTPW## Island Browser and Extension Purpose: This epic tracks testing for the Island browser and extension for TPW GIS applications. Goal: The work in the included issues is to test the browser and/or browser extension on our existing applications to see if/where any internal user issues arise. ATS slides on Island launch [here](https://cityofaustin.sharepoint.com/sites/tpwDTS/Shared%20Documents/Forms/AllItems.aspx?viewid=2958c37f%2Dbe1b%2D4ca8%2Db045%2Ddc17d145a4ba&id=%2Fsites%2FtpwDTS%2FShared%20Documents%2FProjects%2FIsland%20Browser%2FIsland%20Browser%20slides%2Epdf&parent=%2Fsites%2FtpwDTS%2FShared%20Documents%2FProjects%2FIsland%20Browser).Team: Geo, Type: Testing, Workgroup: TPW2026-05-13T14:08:552026-05-13T14:26:02false80716478, 114594205443841897028452closedClosedOSESome minor updates requested for the 2026 Queerbomb event closures map. I will submit a new updated copy this afternoon.Workgroup: OSE, Type: Map Request, Team: Geo2026-05-13T13:49:112026-05-13T13:58:232026-05-13T13:58:24false188904275443802589028451openSMD > What application are you using? SMD Data Tracker > Describe the problem. Please change the logo in Knack to the city's current logo. This appears on Sign Fabrication Invoices. > How soon do you need this? Flexible — An extended timeline is OK > Requested By Cathy K. Request ID: DTS26-136580 Workgroup: SMD, Type: Other, Team: Apps, Product: SMD Data Tracker2026-05-13T12:54:102026-05-13T15:03:06false61209591443748910828450openSBO > What application are you using? Maximo > Describe the problem. Troubleshooting - Maximo Desktop Please see DTS26-135560 - issue is happening again Regarding UER- There have been no new 1NEW work orders since the outage on Saturday 5/9. I suspect, but have no proof, that this is related to the Maximo outage. It is extremely unusual to have even a single day with no new 1NEW work orders. Internet Browser: Edge > Requested By Greg G. Request ID: DTS26-136575 Type: Bug Report, Impact: 1-Severe, Product: Maximo, Team: Maximo, Workgroup: SBO2026-05-13T11:35:022026-05-13T14:15:28false133040608, 134445095443740301928449closedClosedSBO > What application are you using? Other / Not sure > Describe the problem. Laptop is not connecting to the monitors. > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? Needed for daily tasks. > Requested By Monika S. Request ID: DTS26-136570 Type: Other, Impact: 1-Severe, Workgroup: SBO, Team: Tech Services2026-05-13T11:21:142026-05-13T15:12:032026-05-13T15:12:03false138721851443295293228448openSBO### Description ### Reviewing Service Plan Dashboard - Add Fiscal Year field to [ODP dataset ](https://datahub.austintexas.gov/dataset/Street-and-Bridge-Operations-Targets-by-Work-Group/jvs5-2jti/data_preview) - Radio button to see report with monthly, weekly, or daily reporting - Add dashed target line <img width="1318" height="984" alt="Image" src="https://github.com/user-attachments/assets/541fe414-8f62-48eb-8082-1c2e3ecd4dca" /> - Add card for lane miles of in-house overlay - Add card for production variance (how many miles ahead or behind) <img width="1438" height="1102" alt="Image" src="https://github.com/user-attachments/assets/a7d94cf4-da3d-4f8e-905d-0972bf0d2d09" />Type: Enhancement, Team: Data Science, Workgroup: SBO, Product: Power BI2026-05-12T22:07:042026-05-13T18:37:10false30810522443293980528447openAMD### Description - Add Study Data form: - Rename to `Add Study Details` - Move Study Date, Study Notes, and Attachment up to the top of the form and making them required - Hide Ped before and after for PHBs (everything under PHB Study Details) - Rename Signal Warrants to `Study Warrants` - Add record rule to update `Data Collected` yes/no should update to Yes - Signal Outcome: - Change drop down to RECOMMENDED/NOT RECOMMENDED - Another button between Assign Study and Add Study Details for adding drafts - Drafts should insert an attachment record - Status between In Progress and Final Review for `Draft in Review` - Insert record into [[signal_file_attachments](https://builder.knack.com/atd/amd/records/objects/object_129)](https://builder.knack.com/atd/amd/records/objects/object_129) (connect this to study) - File Description: Draft Signal Study - Add Comment short text field for AMD to use - If status is not `Draft In Review` capture date for `Draft in Review` and move the status to `Draft in Review` (so we can collect data for when user is attaching the first draft attachment) - If status is `Draft in Review`, no status name necessary and we just need to allow them to add the attachment - Date Received, Attachment, and Notes (look at attachments table for field names) - Add record rule to update `Data Collected` yes/no should update to Yes - Add Has Funding yes/no to the study details page (under outcome)Workgroup: AMD, Type: Feature, Team: Apps, Product: AMD Data Tracker2026-05-12T22:04:382026-05-15T19:00:07false100615928443292965628446closedClosedCCOCombine primary and secondary critical corridors into one layer with new field distinguishing the critical corridor type. - [x] Merge data into a single layer. - [x] Publish to AGOL - [x] Configure filter widget in xB to filter by Corridor type and by Corridor NameType: Data, Team: Geo, Type: GIS Web Application, Workgroup: CCO2026-05-12T22:02:382026-05-15T16:14:292026-05-15T16:14:30false114594205443273243528445openSPP > Describe the problem. We are trying to start a mobility wallet program as part of the Climate Pollution Reduction Grant. There is no problem per say. Rather we have grant funds we want to get into the hands of community members, and this mobility wallet program is an avenue to do so. These funds would allow low income participants to have access to transit (And have it be free to them) so in that way it has a major impact. TPW operations or service delivery wouldn't really be affected to my knowledge but I'm not 100% sure what that means so I could be missing something! > Describe the solution you have in mind. We intend to use Jawnt as the vendor to help us administer this program. $75 per month per person, starting with a 100 person pilot program, eventually expanding to include 700 wallets (a commitment we held to by our grant application). > How will we know that our solution is successful? We will know the solution is successful if we can get $75 per month per person into the hands of the public to use for transportation needs and then can confirm the funds were indeed spent on transportation. > Users Members of the public, up to 100 for now, 700 total eventually. > Sponsorship TPW - Strategic Projects Division - Climate Pollution Reduction Grant Program > Which Strategic Direction 2023 “Mobility” indicators would this new application impact? ['Transportation cost', 'Accessibility to and equity of multi-modal transportation choices'] > Which Austin Strategic Mobility Plan goals would this new application support? ['Travel Choice — Promote a balanced transportation network and the ability to make informed choices based on personal needs and preferences.', 'Affordability — Lower the cost of traveling in Austin by providing affordable travel options.'] > Describe any workarounds you currently have in place or alternative solutions you've considered. We really don't have another idea in mind. Our grant application indicated we would deliver a mobility wallet program, if that is not possible, we will need to notify the EPA and determine compliance consequences. > Is there anything else we should know? It was our intention to launch the program by September 2026. > How have other divisions/departments/cities addressed similar challenges? Yes, the City of East San Jose has an almost identical program with Jawnt (Contract is called Prepaid Card Program for East San Jose Mobility Wallet). Jawnt is also on Sourcewell (https://www.sourcewell-mn.gov/solicitations/11375). > Requested By Shannon R. Request ID: DTS26-136565 Type: New Application, Team: Product, Workgroup: SPP2026-05-12T21:21:142026-05-15T04:24:03false37249039443264363228444openSUTD > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. Need access to the old Urban Trails SharePoint that has many reference files (e.g., Construction Plans) Need access to CommunitySD folder: https://cityofaustin.sharepoint.com/sites/PW/CommunitySD/Urban%20Trail%20As%20Builts/ The hope is this information should be viewable for anyone in the City. > How soon do you need this? Soon — Within a week > Is there anything else we should know? Specifically, need a plan set on the LAB for a TxDOT request through Office of City Engineer > Requested By Justin N. Request ID: DTS26-136560 Type: IT Support, Team: Apps, Type: O365, Workgroup: SUTD, Type: Sharepoint2026-05-12T21:06:112026-05-15T13:15:03false21112975, 100615928443258577728443closedClosedOSE > What application are you using? ArcGIS > Describe the problem. ROW ID: 13682128 Updated information for the ACL Event Weekend Load OUT tab on the ACL Mobility Guide https://experience.arcgis.com/experience/ebf5da1be2464916b70916644d8d363d Load Out Closures STRATFORD DR. CLOSURE: (10/12 - 10/16) 9:00am - 6:00pm Daily BARTON SPRINGS RD. REDUCED LANES: (10/12 - 10/14) 9:30am - 3:00pm Daily PARKING AREA CLOSURE TIMING: (9/18 - 10/18) Pecan Grove (9/18 - 10/18) Polo Picnic Lot (9/28 - 10/18) Disc Golf Lot (9/28 - 10/18) Moonlight Tower Lot (9/23 - 10/18) Rock Garden Lot (9/28 - 10/18) Playscape Lot > How soon do you need this? Soon — Within a week > Is there anything else we should know? To update information on ACL Mobility Guide > Requested By Allison Z. Request ID: DTS26-136555 Workgroup: OSE, Type: Map Request, Team: Geo, Product: Web Map / Application2026-05-12T20:57:072026-05-13T18:59:042026-05-13T19:02:49false114594205, 188904275443250826028442openROW > What application are you using? AMANDA > Describe the problem. ## Update ROW Permit Addendum Report Hyperlinks Following City Webpage Migration ### Description: ROW Management requests updates to the existing ROW Permit Addendum to repair broken hyperlinks resulting from the City’s webpage migration. Please update the referenced reports using the attached document as the source of truth for revised links and content. ### Affected reports include: __EX:__ - ROW Excavation Permit (50510) __RW:__ - Temporary Valet Parking (50502) - Valet Parking Permit (50504) - Valet Operator Permit (50505) - Parking Permit (50512) - Vending Permit (50503) - Temp Use Permit ROW Use (50511) __DS:__ - Driveway Sidewalk Permit (50506) __PSM:__ - PSM Permit Report (85008) > How soon do you need this? Soon — Within a week > Requested By Russell B. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/6a0390d8401d3d516fd4f6b1/row_permit_addendum_updated_05.12.2026.docx) (146.07kb) Request ID: DTS26-136550 Workgroup: ROW, Type: Other, Product: AMANDA, Team: AMANDA2026-05-12T20:45:192026-05-12T20:55:10false33665701, 49930868, 63309637442916955728422closedClosedSBO > What application are you using? Maximo > Describe the problem. Good morning, I get the automatic emails from Maximo that appear to be reports that come from Rene. Can I be removed from receiving these? They clog my inbox and do not really assist me in my day-to-day. Thank you! > How soon do you need this? Flexible — An extended timeline is OK > Requested By Colton S. Request ID: DTS26-136495 Type: IT Support, Product: Maximo, Team: Maximo, Workgroup: SBO2026-05-12T12:39:132026-05-12T15:58:022026-05-12T15:58:02false133040608443244010928441openMobility Services## Background PLAs requested the ability for PLAs to see Holder and Vehicle Attachment Status from the OA Application page. ## What we'd need to do 1. Come up with some options that could work and share with Mobility Services for Feedback on 5/14 2. Build out option that we want to go with Miro Board | [Link](https://miro.com/app/board/uXjVNj7uM5A=/?moveToWidget=3458764671569691560&cot=14)Team: Apps, Workgroup: Mobility Services, Product: Mobility Services Portal, Project: MSP Operating Authority2026-05-12T20:33:452026-05-12T20:33:45false31259724443236179828440openMobility Services## Background PLAs requested the ability to delete attachments from Operating Authority applications. One option could be to add the ability to delete attachments from the View Attachments page by giving the user the option to select a 'Delete' button from within the document tables. ## Miro Mockup | [Link](https://miro.com/app/board/uXjVNj7uM5A=/?moveToWidget=3458764671568506737&cot=14) <img width="886" height="412" alt="Image" src="https://github.com/user-attachments/assets/ba132257-9e46-4f82-9161-115ee5d8f9e4" />Team: Apps, Workgroup: Mobility Services, Product: Mobility Services Portal, Project: MSP Operating Authority2026-05-12T20:21:162026-05-12T20:21:17false31259724443234300828439openPIO > What application are you using? ArcGIS > Describe the problem. Hello! I've attached a scroll plot that our ATSD team would like to convert into an ArcGIS map for embedding on a PublicInput.com webpage. Team members to contact for details are Jesse Duncan and Nina Rinaldi, with me (Noelle) on copy. > How soon do you need this? Flexible — An extended timeline is OK > Is there anything else we should know? We'll need a finished map ready by the end of June > Requested By Noelle C. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/6a038abab3674da0d4c97d53/20260427_nueces_scrolltwoway.pdf) (44.3mb) Request ID: DTS26-136545 Workgroup: PIO, Type: Map Request, Team: Geo2026-05-12T20:18:072026-05-13T21:21:07false114594205443213814828438closedClosedSPP > What application are you using? Other / Not sure > Describe the problem. I need help mapping the department G drive (ATD) to my device so I can work collaboratively with another division. This is the path to the drive I'm looking to access: G:\ATD\Planning\Policy\Local\Local Area Planning\North\Windsor Park > How soon do you need this? Urgently — Critical that this is addressed today > Requested By Sadra D. Request ID: DTS26-136540 Type: IT Support, Impact: 1-Severe, Workgroup: SPP, Team: Tech Services2026-05-12T19:45:212026-05-13T14:41:192026-05-13T14:41:19false68443907443208433528437openVZ@roseeichelmann observed that we've been bumping into a lot of expired Netlify deploys lately. Someone should look into that and see if there is a configuration issue with our deploy previews. **In Scope** - Find the setting in the Netlify dashboard, report to team in Slack to figure out how long we want these to live, and then update projects - Ignore the paused Moped projects - they are going to be deleted https://github.com/cityofaustin/atd-data-tech/issues/28482 Team: Dev, Need: 2-Should Have, Workgroup: VZ, Type: DevOps, Product: Vision Zero Crash Data System2026-05-12T19:37:172026-05-13T21:14:09false67130963443172209428436closedClosedCSDSRTS is requesting the addition of this field to improve filtering and reporting capabilities. The data has been captured in a spreadsheet but will need to be populated in maint once fields are added.Team: Geo, Type: Enhancement, Workgroup: CSD2026-05-12T18:40:092026-05-12T19:15:372026-05-12T19:15:37false80716478443161602928435closedClosedOCE > What application are you using? Other / Not sure > Describe the problem. My phone performed an update and now I have a lot of numbers from DSD that were not in my phone before. > How soon do you need this? Soon — Within a week > Requested By Ronald C. Request ID: DTS26-136535 Type: IT Support, Workgroup: OCE, Team: Tech Services, Type: Hardware Support2026-05-12T18:24:092026-05-13T15:13:072026-05-13T15:13:43false138721851443145255628434openCSD > What application are you using? ArcGIS > Describe the problem. Hi Folks, we want to make sure the Living Streets prioritization requirements are run on the new viability map dataset that zach just made > How soon do you need this? Flexible — An extended timeline is OK > Requested By Jonathan S. Request ID: DTS26-136530 Type: Map Request, Team: Geo, Workgroup: CSD, Product: Web Map / Application2026-05-12T18:00:252026-05-13T20:31:47false7612723443145231328433closedClosedOPM > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. My laptop login is showing that it doesn’t recognize the domain. Unable to login :( > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? By 1:00-1:30 > Requested By Serena M. Request ID: DTS26-136525 Type: Other, Impact: 1-Severe, Workgroup: OPM, Team: Tech Services, Type: Hardware Support, Product: O3652026-05-12T18:00:232026-05-12T18:06:002026-05-12T18:06:05false164183211443145210728432openAMD, DTS > What application are you using? Other / Not sure > Describe the problem. We would like to extract the movement column for this dataset https://datahub.austintexas.gov/dataset/INRIX-Signal-Metrics/bfmq-ijru/about_data We spoke with the INRIX vendor and they mentioned that the API had the movement option. We have been working with Charlie Henry on this issue from the initial data download > How soon do you need this? Flexible — An extended timeline is OK > Requested By David S. Request ID: DTS26-136520 Workgroup: AMD, Workgroup: DTS, Type: Other, Team: Data Science2026-05-12T18:00:212026-05-13T18:54:24false61209591443097549328431closedClosedEmergency Management > What application are you using? Other / Not sure > Describe the problem. My computer insists I'm running out of space despite most files being on the cloud and having 22GB of space. I've uninstalled some programs I don't use frequently but it continues to lag. Seeking more memory installed on this computer so I don't have to keep uninstalling/reinstalling when using programs that require a lot. I've checked and a majority of my space is due to system related requirements. > How soon do you need this? Flexible — An extended timeline is OK > Requested By Kristin B. Request ID: DTS26-136515 Type: IT Support, Workgroup: Emergency Management, Team: Tech Services, Service: Hardware Setup & Support2026-05-12T16:45:272026-05-13T15:59:172026-05-13T15:59:17false133022703, 235511404443061147328430closedClosedVZXavier requested that we add the incident time to the EMS list view. It can follow the same format as the crash time on the crashes list.Team: Dev, Need: 1-Must Have, Workgroup: VZ, Product: Vision Zero Crash Data System, Type: Snackoo 🍫2026-05-12T15:53:092026-05-14T15:04:182026-05-14T15:04:18false14793120443043042128429closedClosedOSEUpdated street closure data for the 2026 Austin City Limits event has to be created for the information to appear in the ACL Mobility Guide. To enable better time functionality as it concerns the data start and end times, we will create essentially two coincident closure features for each weekend, as the closures are essentially two contiguous weekends which are not well represented by a single start and end time. I will create the data over the course of this work week (5/11-1/15)Workgroup: OSE, Type: Map Request, Type: Data, Team: Geo2026-05-12T15:27:462026-05-13T18:59:292026-05-13T18:59:29false188904275443040292228428openROW > What application are you using? Right of Way Portal > Describe the problem. ## Enhance TCP Knack Portal Role Assignment Rules for Existing Cycles ### Description: Enhance the TCP Knack Portal role assignment logic to better support ongoing case management workflows. Per the lead developer, the current assignment process is preventative rather than reactive, meaning all future cycles will correctly assign the updated Lead Reviewer; however, editing the Lead Reviewer on existing cycles is not currently possible. Investigate and scope options for allowing reactive reassignment. Example TCP ID: TCP25-196000. > Describe the outcome you'd like to see when this feature is implemented. The future outcome is to enable Intake staff to update or reassign the Lead Reviewer on existing TCP cycles so case ownership and workflow management can be corrected without creating new cycles or relying solely on future assignment rules. > Describe any workarounds you currently have in place or alternative solutions you've considered. Asking developers to make updates. > Requested By Russell B. Request ID: DTS26-136510 Workgroup: ROW, Team: Apps, Need: 2-Should Have, Type: Enhancement, Product: ROW Portal2026-05-12T15:24:072026-05-13T15:55:38false49930868443037186528427openOSE We're supporting the Office of Special Events by creating data to update the Austin City Limits ATX Mobility Guide for 2026. ## Background The geospatial team provides support to the Office of Special Events to prepare for the Austin City Limits on an annual basis. This includes attending meetings, creating data, creating PDF maps, and updating web maps and applications. ## Desired Outcomes In 2024, the support for Austin City Limits was improved by developing an experience builder and web maps that makes the process more efficient. This year we will be updating and replacing datasets with the closures, permits, and Zilker Park information planned for 2026. ## Scope & Deliverables - Attend planning meetings - Replace datasets with new 2026 data for: - Load In - Load Out - Weekend 1 and 2 Closures - Zilker Park Information on open and closed areas - Bike detour information for Zilker through the duration of event - Metrobike Valet Locations - Update the Experience Builder App and Web Maps for Austin City Limits 2026 - [Austin City Limits 2026 Mobility Guide](https://experience.arcgis.com/experience/ebf5da1be2464916b70916644d8d363d) - [ACL Load In Map](https://austin.maps.arcgis.com/apps/mapviewer/index.html?webmap=0b1c415307da4b77af654a8cf5189331) - [ACL Load Out Map](https://austin.maps.arcgis.com/home/item.html?id=e43a8d0be13844d78197543fbcc3069e) - [ACL Weekends](https://austin.maps.arcgis.com/apps/mapviewer/index.html?webmap=8d0dac76362345eab1e01ee7d08cda28) - [Zilker Park Access](https://austin.maps.arcgis.com/apps/mapviewer/index.html?webmap=78e8078399cd43cd85601a77087b32e7) - [ACL Bike Detour Information](https://austin.maps.arcgis.com/apps/mapviewer/index.html?webmap=45e1b7bfedd84aae9916a094b3748ca1) - Create PDF Maps - Barton Oaks route/closure map - ACL Impact Zone Map ## Timeframe April 2026-October 2026 (end of event) ## References - ## Request details - Requested by: Annette M - Date: 4/28/2026 --- This Github issue represents an Austin Transportation and Public Works' [Data & Technology Services](https://austinmobility.io/) team project. Project status is documented regularly in the comments below. Workgroup: OSE, Type: Map Request, Type: Data, Team: Geo, Project Index, Type: GIS Web Application2026-05-12T15:20:052026-05-12T15:21:08true114594205, 188904275443032380328426closedClosedVZWhile scoping https://github.com/cityofaustin/atd-data-tech/issues/28227 I noticed we could improve our DB docs by linking to examples of how we have refreshed geospatial layers in the past.Team: Dev, Need: 2-Should Have, Type: Documentation, Workgroup: VZ, Product: Vision Zero Crash Data System2026-05-12T15:13:512026-05-14T15:27:172026-05-14T15:27:17false14793120443000325228425closedClosedOCE > What application are you using? Other / Not sure > Describe the problem. Software conversion > How soon do you need this? Soon — Within a week > Requested By Karin H. Request ID: DTS26-136505 Type: IT Support, Workgroup: OCE, Team: Tech Services2026-05-12T14:33:062026-05-12T15:15:442026-05-12T15:15:49false133022703, 164183211442963880728424closedClosedTDSTeam: Geo, Type: Enhancement, Workgroup: TDS2026-05-12T13:46:012026-05-12T19:47:512026-05-12T19:47:51false80716478442942047428423closedClosedSBO > What application are you using? Other / Not sure > Describe the problem. Could you please remove me from the mailing list with report emails: Utility Dash Board, SBO Pavement Daily Completed Lane Miles Report, SBO/SMD Daily Striping Notification Report, Projects Completed by Pavement Team in last 24 hrs, Pavement Operations Data Quality Report, Bridge Dash Board, SBO Surface Repair Completed. > How soon do you need this? Flexible — An extended timeline is OK > Requested By Monika S. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/6a0327494b5329ee82360a9e/screenshot20260512080435.jpg) (151.54kb) Request ID: DTS26-136500 Type: Other, Product: Maximo, Team: Maximo, Workgroup: SBO2026-05-12T13:15:272026-05-12T15:57:342026-05-12T15:57:35false133040608442517494828421closedClosedDTS--Serialnumber--HC4XSQ3 --COAtag--DELL78295 --Unknown ## Steps - [ ] Talking to user about backing up their computers. Send message "your computer is on this years PC refresh. When would be a good time to have it swapped out? Do you have any special software?" - [ ] Recommend user to export all bookmarks and store on OneDrive>Documents folder - [ ] Recommend user to screen shot their ex, Quick Access favorites folder, desktop files layouts, pinned applications on desktop - [ ] Store other OneDrive>Documents folder - [ ] Check their Absolute/NetMotion profile (they need to be in TRN SAML profile) >Ask if they access AMD traffic cameras? ## Software Checklist - [ ] Avaya one-X phone - [ ] Adobe - [ ] ArcGIS - [ ] AutoCAD/AutoCAD 3D - [ ] BlueBeam >if user wants both (Adobe & BlueBeam), ask why? - [ ] SketchUp - [ ] MS Project - [ ] MS Visio ## Hardware Checklist Check these devices for outdated models, change their mobile power adapter (round --> USB-C) >Does the user need a GIS Modeling computer? - [ ] GIS Laptop w/ specialist docking station - [ ] Laptop - [ ] Power supply - [ ] Docking station Workgroup: DTS, Team: Tech Services2026-05-12T00:05:322026-05-12T00:06:022026-05-12T00:06:03false138721851442516082428420openFinance, DTS--Serialnumber--DELL78289 --COAtag--DELL78289 --Jonathan, C ## Steps - [ ] Talking to user about backing up their computers. Send message "your computer is on this years PC refresh. When would be a good time to have it swapped out? Do you have any special software?" - [ ] Recommend user to export all bookmarks and store on OneDrive>Documents folder - [ ] Recommend user to screen shot their ex, Quick Access favorites folder, desktop files layouts, pinned applications on desktop - [ ] Store other OneDrive>Documents folder - [ ] Check their Absolute/NetMotion profile (they need to be in TRN SAML profile) >Ask if they access AMD traffic cameras? ## Software Checklist - [ ] Avaya one-X phone - [ ] Adobe - [ ] ArcGIS - [ ] AutoCAD/AutoCAD 3D - [ ] BlueBeam >if user wants both (Adobe & BlueBeam), ask why? - [ ] SketchUp - [ ] MS Project - [ ] MS Visio ## Hardware Checklist Check these devices for outdated models, change their mobile power adapter (round --> USB-C) >Does the user need a GIS Modeling computer? - [ ] GIS Laptop w/ specialist docking station - [ ] Laptop - [ ] Power supply - [ ] Docking station Workgroup: Finance, Workgroup: DTS, Team: Tech Services2026-05-12T00:01:592026-05-12T00:02:18false133022703, 164183211442514603428419closedClosedDTS--Serialnumber--6WMYSQ3 --COAtag--DELL78303 --Mehzabeen, S ## Steps - [ ] Talking to user about backing up their computers. Send message "your computer is on this years PC refresh. When would be a good time to have it swapped out? Do you have any special software?" - [ ] Recommend user to export all bookmarks and store on OneDrive>Documents folder - [ ] Recommend user to screen shot their ex, Quick Access favorites folder, desktop files layouts, pinned applications on desktop - [ ] Store other OneDrive>Documents folder - [ ] Check their Absolute/NetMotion profile (they need to be in TRN SAML profile) >Ask if they access AMD traffic cameras? ## Software Checklist - [ ] Avaya one-X phone - [ ] Adobe - [ ] ArcGIS - [ ] AutoCAD/AutoCAD 3D - [ ] BlueBeam >if user wants both (Adobe & BlueBeam), ask why? - [ ] SketchUp - [ ] MS Project - [ ] MS Visio ## Hardware Checklist Check these devices for outdated models, change their mobile power adapter (round --> USB-C) >Does the user need a GIS Modeling computer? - [ ] GIS Laptop w/ specialist docking station - [ ] Laptop - [ ] Power supply - [ ] Docking station Workgroup: DTS, Team: Tech Services2026-05-11T23:58:092026-05-11T23:59:352026-05-11T23:59:46false68443907, 133022703, 138721851442513826928418openFinance, DTS--Serialnumber---91NYSQ3 --COAtag--DELL78288 --Crystal, T ## Steps - [ ] Talking to user about backing up their computers. Send message "your computer is on this years PC refresh. When would be a good time to have it swapped out? Do you have any special software?" - [ ] Recommend user to export all bookmarks and store on OneDrive>Documents folder - [ ] Recommend user to screen shot their ex, Quick Access favorites folder, desktop files layouts, pinned applications on desktop - [ ] Store other OneDrive>Documents folder - [ ] Check their Absolute/NetMotion profile (they need to be in TRN SAML profile) >Ask if they access AMD traffic cameras? ## Software Checklist - [ ] Avaya one-X phone - [ ] Adobe - [ ] ArcGIS - [ ] AutoCAD/AutoCAD 3D - [ ] BlueBeam >if user wants both (Adobe & BlueBeam), ask why? - [ ] SketchUp - [ ] MS Project - [ ] MS Visio ## Hardware Checklist Check these devices for outdated models, change their mobile power adapter (round --> USB-C) >Does the user need a GIS Modeling computer? - [ ] GIS Laptop w/ specialist docking station - [ ] Laptop - [ ] Power supply - [ ] Docking station Workgroup: Finance, Workgroup: DTS, Team: Tech Services2026-05-11T23:56:042026-05-11T23:56:28false133022703, 164183211442512083028417openAMD, DTS--Serialnumber--HZMYSQ3 --COAtag--DELL78300 --Allyson, R ## Steps - [ ] Talking to user about backing up their computers. Send message "your computer is on this years PC refresh. When would be a good time to have it swapped out? Do you have any special software?" - [ ] Recommend user to export all bookmarks and store on OneDrive>Documents folder - [ ] Recommend user to screen shot their ex, Quick Access favorites folder, desktop files layouts, pinned applications on desktop - [ ] Store other OneDrive>Documents folder - [ ] Check their Absolute/NetMotion profile (they need to be in TRN SAML profile) >Ask if they access AMD traffic cameras? ## Software Checklist - [ ] Avaya one-X phone - [ ] Adobe - [ ] ArcGIS - [ ] AutoCAD/AutoCAD 3D - [ ] BlueBeam >if user wants both (Adobe & BlueBeam), ask why? - [ ] SketchUp - [ ] MS Project - [ ] MS Visio ## Hardware Checklist Check these devices for outdated models, change their mobile power adapter (round --> USB-C) >Does the user need a GIS Modeling computer? - [ ] GIS Laptop w/ specialist docking station - [ ] Laptop - [ ] Power supply - [ ] Docking station Workgroup: AMD, Workgroup: DTS, Team: Tech Services2026-05-11T23:51:462026-05-11T23:52:47false68443907, 235511404440863268828370openUrban Forestry > What application are you using? ArcGIS > Describe the problem. I am requesting that Jason D be removed from the dashboard reporting for proactive sidewalk inspections since he is not with Forestry anymore. We also need to have Gumecindo L added to the dashboard to report his miles. > How soon do you need this? Flexible — An extended timeline is OK > Requested By Olivia S. Request ID: DTS26-136420 Type: IT Support, Team: Geo, Workgroup: Urban Forestry2026-05-08T18:48:072026-05-08T19:11:11false61209591442510943728416openTED, DTS--Serialnumber-- --COAtag--DELL78292 --Shelby, S ## Steps - [ ] Talking to user about backing up their computers. Send message "your computer is on this years PC refresh. When would be a good time to have it swapped out? Do you have any special software?" - [ ] Recommend user to export all bookmarks and store on OneDrive>Documents folder - [ ] Recommend user to screen shot their ex, Quick Access favorites folder, desktop files layouts, pinned applications on desktop - [ ] Store other OneDrive>Documents folder - [ ] Check their Absolute/NetMotion profile (they need to be in TRN SAML profile) >Ask if they access AMD traffic cameras? ## Software Checklist - [ ] Avaya one-X phone - [ ] Adobe - [ ] ArcGIS - [ ] AutoCAD/AutoCAD 3D - [ ] BlueBeam >if user wants both (Adobe & BlueBeam), ask why? - [ ] SketchUp - [ ] MS Project - [ ] MS Visio ## Hardware Checklist Check these devices for outdated models, change their mobile power adapter (round --> USB-C) >Does the user need a GIS Modeling computer? - [ ] GIS Laptop w/ specialist docking station - [ ] Laptop - [ ] Power supply - [ ] Docking station Workgroup: TED, Workgroup: DTS, Team: Tech Services2026-05-11T23:48:392026-05-14T17:22:47false133022703, 164183211442509732928415openVZ, DTS--Serialnumber--HVMYSQ3 --COAtag--DELL78301 --Mary, V ## Steps - [ ] Talking to user about backing up their computers. Send message "your computer is on this years PC refresh. When would be a good time to have it swapped out? Do you have any special software?" - [ ] Recommend user to export all bookmarks and store on OneDrive>Documents folder - [ ] Recommend user to screen shot their ex, Quick Access favorites folder, desktop files layouts, pinned applications on desktop - [ ] Store other OneDrive>Documents folder - [ ] Check their Absolute/NetMotion profile (they need to be in TRN SAML profile) >Ask if they access AMD traffic cameras? ## Software Checklist - [ ] Avaya one-X phone - [ ] Adobe - [ ] ArcGIS - [ ] AutoCAD/AutoCAD 3D - [ ] BlueBeam >if user wants both (Adobe & BlueBeam), ask why? - [ ] SketchUp - [ ] MS Project - [ ] MS Visio ## Hardware Checklist Check these devices for outdated models, change their mobile power adapter (round --> USB-C) >Does the user need a GIS Modeling computer? - [ ] GIS Laptop w/ specialist docking station - [ ] Laptop - [ ] Power supply - [ ] Docking station Workgroup: DTS, Workgroup: VZ, Team: Tech Services2026-05-11T23:45:482026-05-11T23:46:30false133022703, 164183211442507538628414closedClosedROW, DTS--Serialnumber--JZDBKN3 --COAtag--DELL78008 --Jaylan, C ## Steps - [ ] Talking to user about backing up their computers. Send message "your computer is on this years PC refresh. When would be a good time to have it swapped out? Do you have any special software?" - [ ] Recommend user to export all bookmarks and store on OneDrive>Documents folder - [ ] Recommend user to screen shot their ex, Quick Access favorites folder, desktop files layouts, pinned applications on desktop - [ ] Store other OneDrive>Documents folder - [ ] Check their Absolute/NetMotion profile (they need to be in TRN SAML profile) >Ask if they access AMD traffic cameras? ## Software Checklist - [ ] Avaya one-X phone - [ ] Adobe - [ ] ArcGIS - [ ] AutoCAD/AutoCAD 3D - [ ] BlueBeam >if user wants both (Adobe & BlueBeam), ask why? - [ ] SketchUp - [ ] MS Project - [ ] MS Visio ## Hardware Checklist Check these devices for outdated models, change their mobile power adapter (round --> USB-C) >Does the user need a GIS Modeling computer? - [ ] GIS Laptop w/ specialist docking station - [ ] Laptop - [ ] Power supply - [ ] Docking station Workgroup: ROW, Workgroup: DTS, Team: Tech Services2026-05-11T23:40:462026-05-11T23:42:132026-05-11T23:42:13false68443907, 133022703, 138721851442505538728413openHR, DTS--Serialnumber--6RT0LN3 --COAtag--DELL78003 --Deborah, W ## Steps - [ ] Talking to user about backing up their computers. Send message "your computer is on this years PC refresh. When would be a good time to have it swapped out? Do you have any special software?" - [ ] Recommend user to export all bookmarks and store on OneDrive>Documents folder - [ ] Recommend user to screen shot their ex, Quick Access favorites folder, desktop files layouts, pinned applications on desktop - [ ] Store other OneDrive>Documents folder - [ ] Check their Absolute/NetMotion profile (they need to be in TRN SAML profile) >Ask if they access AMD traffic cameras? ## Software Checklist - [ ] Avaya one-X phone - [ ] Adobe - [ ] ArcGIS - [ ] AutoCAD/AutoCAD 3D - [ ] BlueBeam >if user wants both (Adobe & BlueBeam), ask why? - [ ] SketchUp - [ ] MS Project - [ ] MS Visio ## Hardware Checklist Check these devices for outdated models, change their mobile power adapter (round --> USB-C) >Does the user need a GIS Modeling computer? - [ ] GIS Laptop w/ specialist docking station - [ ] Laptop - [ ] Power supply - [ ] Docking station Workgroup: DTS, Workgroup: HR, Team: Tech Services2026-05-11T23:36:192026-05-12T00:07:04false133022703, 164183211442502634428412openSDD, DTS--Serialnumber--6RT0LN3 --COAtag--DELL78015 --Tomci, A ## Steps - [ ] Talking to user about backing up their computers. Send message "your computer is on this years PC refresh. When would be a good time to have it swapped out? Do you have any special software?" - [ ] Recommend user to export all bookmarks and store on OneDrive>Documents folder - [ ] Recommend user to screen shot their ex, Quick Access favorites folder, desktop files layouts, pinned applications on desktop - [ ] Store other OneDrive>Documents folder - [ ] Check their Absolute/NetMotion profile (they need to be in TRN SAML profile) >Ask if they access AMD traffic cameras? ## Software Checklist - [ ] Avaya one-X phone - [ ] Adobe - [ ] ArcGIS - [ ] AutoCAD/AutoCAD 3D - [ ] BlueBeam >if user wants both (Adobe & BlueBeam), ask why? - [ ] SketchUp - [ ] MS Project - [ ] MS Visio ## Hardware Checklist Check these devices for outdated models, change their mobile power adapter (round --> USB-C) >Does the user need a GIS Modeling computer? - [ ] GIS Laptop w/ specialist docking station - [ ] Laptop - [ ] Power supply - [ ] Docking station Workgroup: SDD, Workgroup: DTS, Team: Tech Services2026-05-11T23:30:382026-05-11T23:31:49false133022703, 164183211, 235511404440684690828359openHR > What application are you using? Other / Not sure > Describe the problem. User would like access to Asana. We have shared dashboards for SBO CDL and Career Progression that will make our work more transparent. User name and EIM commented out below. > How soon do you need this? Soon — Within a week > Is there anything else we should know? To be more efficient > Requested By Jennifer W. Request ID: DTS26-136385 Workgroup: HR, Type: IT Support, Team: Tech Services2026-05-08T13:45:192026-05-14T16:07:26false21112975442492319728411openVZThis work captures changes to the Vision Zero platform that will deprecate the use of manually-imported non-CR3 crashes in favor of CAD-derived non-CR3s. * Updates to `locations_list_view` and locations list in the VZE * Updates to `location_crashes_view` * EMS - non-CR3 matching and triggers * Removal of the non-cr3 upload functionality in the VZE * Removal of non-cr3 table (`atd_apd_blueform`) and related triggers and functions Conceptually, we can re-define non-CR3 crashes to be any AFD, EMS, or APD incident that does not have a crash report associated with it.Team: Dev, Workgroup: VZ, Product: Vision Zero Crash Data System2026-05-11T23:07:372026-05-11T23:09:39false442450142528410closedClosedVZOnce we do https://github.com/cityofaustin/atd-data-tech/issues/27734, we can backfill historical CAD data using the "initial" files provided to us by the enterprise data team. These are currently sitting in the shared network drive folder.Team: Dev, Need: 1-Must Have, Workgroup: VZ, Product: Vision Zero Crash Data System, Project: Enhanced Vision Zero Data2026-05-11T21:42:122026-05-14T19:51:212026-05-14T19:51:21false14793120442449025328409closedClosedVZCreate a daily Airflow DAG that processes CAD data. This will be the DAG that runs the ETL created via https://github.com/cityofaustin/atd-data-tech/issues/27734.Team: Dev, Need: 1-Must Have, Workgroup: VZ, Product: Vision Zero Crash Data System, Project: Enhanced Vision Zero Data2026-05-11T21:39:412026-05-14T17:54:532026-05-14T17:54:53false14793120442448785828408closedClosedDTS > What application are you using? ArcGIS > Describe the problem. ACE Road Closure Map for Juneteenth Fun Run - 7:45am-9:30am - Leona Street @ 18th to MLK along Parade Route Parade - 9:30am-12pm See attached SCD and TCP Draft. > How soon do you need this? Soon — Within a week > Is there anything else we should know? By next week, to allow time for reviews before submitting the map to the ACE calendar. > Requested By Michael L. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/6a024b99dc8a091e83878d9e/scd_juneteenth_20260406.pdf) (384.25kb) Request ID: DTS26-136490 Workgroup: DTS, Type: Data, Team: Geo2026-05-11T21:39:082026-05-13T21:26:422026-05-13T21:26:42false257606720442438708828407openCSD## Mon 5/11/26 * Margaret alerted us to an applicant reporting broken links IN the NBP permit * I checked the "back page" of the permit where various resources are referenced, and four links are broken: * Division Memo * Mobility Guidelines - Providing Notification * Central Business District Map * Permit Addendum > Permittee shall provide the following entities with specific dates, location, and dimension of work area, as applicable: a. Austin 3-1-1 (512-974-2000) a minimum of three (3) business days prior to ROW closures. Be prepared to provide permit number and closure information. (See our 1️⃣ [Division Memo](https://www.austintexas.gov/sites/default/files/files/Transportation/Right_of_Way/3-1-1_Notification_Memo.pdf) and 2️⃣ [Mobility Guidelines 04 - Providing Notification](https://www.austintexas.gov/sites/default/files/files/Transportation/Right_of_Way/MG04_Providing_Notification.pdf) for additional guidance on submitting notification to Austin 3-1-1.) > d. Austin Fire Department for all 3️⃣ [Central Business Contract](https://www.austintexas.gov/sites/default/files/files/Transportation/Right_of_Way/CBD%20Map.jpg.pdf) alley work: [AFDAlley@austintexas.gov](mailto:mailto:AFDAlley@austintexas.gov) > Permittee must adhere to all applicable local, state, and federal laws and regulations, including conditions of this permit. Permittee is responsible for actions performed under this permit. Permit and applicable standard detail(s) and/or traffic control plan must remain on site at all times. Only competent persons trained in traffic control shall set traffic control devices. Notify Austin 3-1-1 - (512)974-2000 - to report lane and sidewalk closures. Notify Right of Way Management - (512) 974-7180 - if conflicts exist prior to starting work. Failure to comply with permit conditions may result in delays, penalties, or red tag of job. SEE ADDITIONAL PERMIT CONDITIONS AT 4️⃣  <[http://bit.ly/2y5uz0k](https://www.austintexas.gov/sites/default/files/files/Transportation/Right_of_Way/Permit_Addendum.pdf)>. * I reported each of these items to TPW PIO through the reporting form Jeff S. shared at the launch of the new website updates * Based on a quick search on the website, I cannot find these documents. Since they are PDFs, they've most likely been taken down and are no longer publicly available, as the relaunch did this to a number of Right of Way division's active assets in use. * Setting this issue as blocked since we don't have access to the documents * Tue 5/12/26 - asked Margaret via chat if she may be better at searching for these documents on the website or is she has a ROW contact to check with ### Next Steps - [ ] Once these PDFs are found and restored online, link to them from the permit - [ ] 1️⃣ [Division Memo](https://www.austintexas.gov/sites/default/files/files/Transportation/Right_of_Way/3-1-1_Notification_Memo.pdf)  - [ ] 2️⃣ [Mobility Guidelines 04 - Providing Notification] - [ ] 3️⃣ [Central Business District](https://www.austintexas.gov/sites/default/files/files/Transportation/Right_of_Way/CBD%20Map.jpg.pdf) alley work: [AFDAlley@austintexas.gov](mailto:mailto:AFDAlley@austintexas.gov) - [ ] 4️⃣ ADDITIONAL PERMIT CONDITIONS  <[http://bit.ly/2y5uz0k](https://www.austintexas.gov/sites/default/files/files/Transportation/Right_of_Way/Permit_Addendum.pdf)>.Team: Apps, Provider: ATS, Workgroup: CSD2026-05-11T21:20:582026-05-15T12:54:41false7612723, 100615928442438133228406openATSDThis interactive map is to supplement the maps created in #28392Workgroup: ATSD, Type: Map Request, Team: Geo2026-05-11T21:19:562026-05-11T21:19:56false80716478442435051828405closedClosedATSDATSD is request a workflow be created to daily update a feature service that will be able to pull updated data into their bikeways prioritization tool. This workspace will join the bikeways data with a cost table as part of the workflow.Workgroup: ATSD, Team: Geo, Type: Integration2026-05-11T21:14:432026-05-11T21:16:452026-05-11T21:16:45false80716478442433201328404closedClosedVZMary V. requested that we use aerial imagery as the default basemap on the fatality details page. She uses aerial imagery during the FRB monthly meeting.Team: Dev, Need: 1-Must Have, Workgroup: VZ, Type: Enhancement, Product: Vision Zero Crash Data System, Type: Snackoo 🍫2026-05-11T21:11:132026-05-14T17:54:492026-05-14T17:54:49false14793120442429631928403openDTSOn the [DTS website](https://austinmobility.io/), we should add a placeholder image that renders when a project/product/service index does not have an image. <img width="1348" height="746" alt="Image" src="https://github.com/user-attachments/assets/b1d4daf5-2159-47d1-aeff-22cadda56660" /> Workgroup: DTS, Team: Dev, Need: 2-Should Have, Product: DTS Website, Type: Snackoo 🍫2026-05-11T21:05:132026-05-15T05:36:02false442414742828402openOSE > What application are you using? ArcGIS > Describe the problem. ROW ID: 13682128 Updated information for the ACL Event Weekend Load In tab on the ACL Mobility Guide https://experience.arcgis.com/experience/ebf5da1be2464916b70916644d8d363d Load In Closures PARKING AREA CLOSURE TIMING: (9/18 - 10/18) Pecan Grove (9/18 - 10/18) Polo Picnic Lot (9/28 - 10/18) Disc Golf Lot (9/28 - 10/18) Moonlight Tower Lot (9/23 - 10/18) Rock Garden Lot (9/28 - 10/18) Playscape Lot ZILKER PARK FESTIVAL AREA CLOSED TO THE PUBLIC: Starting (9/21) 12:00am BARTON SPRINGS RD. CLOSURE: (9/26) 3:00am - 7:00am BARTON SPRINGS RD. REDUCED LANES: (9/26) 7:00am - 6:00pm - EASTBOUND (9/26) 7:00am - 7:00pm - WESTBOUND BARTON SPRINGS RD. WESTBOUND CLOSED: (9/28 - 10/1) 9:00am - 3:00pm Daily STRATFORD DR. CLOSURE: (9/22) 7:00pm - (9/23) 6:00am (9/24 - 9/25) 9:00am - 6:00pm Daily STRATFORD DR. OPEN FLAGGING OPERATIONS - EXPECT DELAYS: (9/23) 9:00am - 6:00pm Daily (9/26) 7:00am - 6:00pm (9/28 -9/30) 9:00am - 6:00pm Daily > How soon do you need this? Soon — Within a week > Is there anything else we should know? To update the map > Requested By Allison Z. Request ID: DTS26-136485 Workgroup: OSE, Type: Map Request, Team: Geo2026-05-11T20:42:082026-05-11T20:42:08false49591623442213128228393openROW > What application are you using? AMANDA > Describe the problem. ## Remove City Department ROW Contractor Records Without Email Addresses ### Description: As part of the contractor pick list cleanup effort, we want to identify and remove ROW Contractor records with the PeopleType = City Department that do not contain an email address. These incomplete records appear to contribute to outdated or unnecessary contractor pick list entries and may create confusion for users during permit processing and record selection. > How soon do you need this? Soon — Within a week > Requested By Russell B. Request ID: DTS26-136460 Workgroup: ROW, Type: Other, Product: AMANDA, Team: AMANDA2026-05-11T15:36:112026-05-15T19:52:12false33665701, 49930868, 63309637442408823128401closedClosedOSE > What application are you using? ArcGIS > Describe the problem. ROW ID: 13682128 Updated information for the ACL Event Weekend Closures tab on the ACL Mobility Guide https://experience.arcgis.com/experience/ebf5da1be2464916b70916644d8d363d Event Weekend Closure: STRATFORD DR. CLOSURE: (10/1) 9:00am - (10/5) 6:00am (10/8) 10:00am - (10/12) 6:00am BARTON SPRINGS RD. CLOSURE: (10/1) 7:00pm - (10/5) 6:00am (10/8) 7:00pm - (10/12) 6:00am BARTON SPRINGS RD. WESTBOUND REDUCED LANES: (10/8) 9:00am - 3:00pm AZIE MORTON RD. CLOSURE: (10/2 - 10/4) 11:00am - 11:59pm Daily (10/9 - 10/11) 11:00am - 11:59pm Daily JESSIE ST. NORTHBOUND ACCESS CLOSED: (10/2 - 10/4) 11:00am - 11:59pm Daily (10/9 - 10/11) 11:00am - 11:59pm Daily LIMITED ACCESS: STERZING ST. TOOMEY ST. (Sterzing St. to Jessie St.) (10/2 - 10/4) 11:00am - 11:59pm Daily (10/9 - 10/11) 11:00am - 11:59pm Daily WESTBOUND BUTLER RD. WESTBOUND TOOMEY ST. (Lamar Blvd. to Jessie St.) (10/2 - 10/4) 9:00pm - 11:00pm Daily (10/9 - 10/11) 9:00pm - 11:00pm Daily NO VEHICULAR TRAFFIC BARTON SPRING RD. (Sterzing Rd. to Lamar Blvd.) STEPHEN F. AUSTIN DR. VETERANS DR. ATLANTA ST. (10/2 - 10/4) 9:00pm - 11:00pm Daily (10/9 - 10/11) 9:00pm - 11:00pm Daily NO ACCESS TO ROLLINGWOOD (10/2) 11:00am - (10/5) 12:30am (10/9) 11:00am - (10/12) 12:30am EASTBOUND BEE CAVE RD. CLOSED (10/2) 11:00am - (10/5) 12:30am (10/9) 11:00am - (10/12) 12:30am > How soon do you need this? Soon — Within a week > Is there anything else we should know? For updated website information > Requested By Allison Z. Request ID: DTS26-136480 Workgroup: OSE, Type: Map Request, Team: Geo, Type: GIS Web Application2026-05-11T20:33:072026-05-13T18:59:092026-05-13T19:03:13false114594205, 188904275442368606928400closedClosedOPM## Mon 5/11/26 Before and during the OPM sprint review today, we learned that Stella S. is unable to connect to assets in the EDP. She said she is relatively skilled at Power BI; she has set up the EDP key and secret successfully. She still received an error. We agreed for her to send me the error she is getting. This is what happens when she's trying to connect from her Power BI desktop: <img width="1449" height="769" alt="Image" src="https://github.com/user-attachments/assets/0fbb4533-1f6c-4b7b-8dda-29264a661696" /> This looks like SharePoint instead so I suggested she try her Windows credentials. She then got this error: <img width="1462" height="766" alt="Image" src="https://github.com/user-attachments/assets/9bc11c1b-da21-4044-bef9-800e365b0aa2" /> She said > Ok. I did it by signing in to the organization, but there's a few that are missing >This was what I encountered last week > Alondra & Rachel encountered the same error when they tried refreshing At this point, I'm asking @susannegov and Data Science to 🛟 @katelunceford for awarenessType: IT Support, Team: Data Science, Workgroup: OPM, Product: Power BI2026-05-11T19:28:482026-05-12T15:18:292026-05-12T15:18:29false31259724442351604728399closedClosedOOD > What application are you using? Other / Not sure > Describe the problem. Can not sign in to account, after trying to change password. > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? ASAP > Requested By Amica B. Request ID: DTS26-136475 Workgroup: OOD, Type: IT Support, Impact: 1-Severe, Team: Apps2026-05-11T19:03:092026-05-11T19:57:292026-05-11T19:57:29false164183211442341742728398openDTS## Next-Gen SSO Functionality Spike Based on our conversation in Next-Gen Cohort Meeting Fri 5/8/26: * Knack now has SSO functionality for Next-Gen * We should test this in an SSO-enabled environment, **[ROW Public Testing Environment](https://builder-next.knack.com/atd/pte/tables/object_49#data-table-object_49_sortBy=field_946&data-table-object_49_sortOrder=asc&data-table-object_49_shouldSortAutomatically=true)** * Based on a quick look, the included fields are quite similar but require additional items * @susannegov will do a spike with @ChrispinP Workgroup: DTS, Team: Apps, Type: Testing2026-05-11T18:48:342026-05-13T15:39:33false31259724, 67915167442260185928397closedClosedSUTD > What application are you using? ArcGIS > Describe the problem. Hi there, My remote desktop won't connect (computer in office: TPW-B3W4N34-D1.coacd.org). Is someone available to turn it back on? Thanks, Chris > How soon do you need this? Urgently — Critical that this is addressed today > Requested By Christiane V. Request ID: DTS26-136470 Type: IT Support, Impact: 1-Severe, Workgroup: SUTD, Team: Tech Services, Type: Hardware Support2026-05-11T16:45:302026-05-11T19:58:142026-05-11T19:58:15false164183211442249231428396closedClosedDTS### Description We received a notice in the DTS google account to review our API keys. Either restrict usage rights on the API key or remove if no longer being used. Workgroup: DTS, Type: IT Support, Team: Dev2026-05-11T16:28:212026-05-11T17:12:342026-05-11T17:12:34false12474808442239652128395openEnforcement Services## Mon 5/11/26 * Based on our [builder conversation ](https://docs.google.com/document/d/1fxFhwT_j3RAKmSEUv3TOwZhVJJ6R3XpUiiYc1ZJfGtI/edit?tab=t.0#heading=h.e3qhcppewdph)about the Parking Enterprise Portal app clean-up/redesign, we propose these updates to the Special Events Support module. ### Steps - [ ] Remove public New Event Support Request from the dropdown (as a public page, this page is making every user see the dropdown tab regardless of their permissions) - [ ] Add New Event Support Request as a button from the Event Support Requests page; users can also bookmark the New Event Request page for ease - [ ] Update the name of the Special Event Support tab to Events (this will help clean up the row of tabs while keeping the tab legible to its purpose) - [ ] Notify users of the changes Team: Apps, Type: Enhancement, Product: Parking Enterprise Portal, Workgroup: Enforcement Services2026-05-11T16:14:022026-05-11T16:41:34false7612723, 100615928442225632628394openCSD > What application are you using? Street Banner Program Portal > Describe the problem. Field technician cannot enter in proper vehicle information for Data tracking and for customer invoicing. > Website Address https://atd.knack.com/street-banners#home/ Internet Browser: Other > Requested By Esteban G. Request ID: DTS26-136465 Type: Bug Report, Impact: 2-Major, Product: Street Banner Program Portal, Workgroup: CSD2026-05-11T15:54:072026-05-13T21:32:54false7612723442125169328391closedClosedTDS > What application are you using? Human Resources Portal > Describe the problem. i keep getting the same login page after I enter my email address to login > Website Address https://training.knowbe4.com/app/login Internet Browser: Chrome > Requested By Sangeeta J. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/6a01da3f4d70a2cbcfde849b/screenshot20260511083058.jpg) (57.59kb) Request ID: DTS26-136455 Type: Bug Report, Impact: 2-Major, Workgroup: TDS, Provider: ATS2026-05-11T13:33:142026-05-11T15:03:442026-05-11T15:03:55false31259724442073749128390closedClosedParking Services > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. Can't print from PC Svc Tag DDVS)M3 (1111 Rio Grande, sheared PC, south wall at front window). Also, protocol for removing decommissioned Xerox printers did not work, so they're still out there. See Screenshot > How soon do you need this? Soon — Within a week > Is there anything else we should know? Unable to print to new Toshiba printer > Requested By Guy M. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/6a01c8596b4ed8a678ed42ba/screenshot20260511070543.jpg) (167.96kb) Request ID: DTS26-136450 Workgroup: Parking Services, Type: IT Support, Team: Tech Services, Product: O365, Service: Hardware Setup & Support2026-05-11T12:18:122026-05-12T12:07:272026-05-12T12:07:27false68443907, 133022703442064442428389closedClosedParking Services > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. on every initial PC login, I am getting a message about out-of-date Teams. There is not "close" box, only the option to "Sign out" (see screenshot). Whatever is out of date needs to be deleted, or??? > How soon do you need this? Unsure > Requested By Guy M. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/6a01c542938caf02f080bd5f/screenshot20260511065420.png) (39.33kb) Request ID: DTS26-136445 Workgroup: Parking Services, Type: IT Support, Team: Tech Services, Product: O3652026-05-11T12:03:072026-05-11T16:05:402026-05-11T16:05:40false68443907, 133022703442060288028388closedClosedOSE > What application are you using? ArcGIS > Describe the problem. Send Request to Zach. OSE Conflict Viewer & OSE Experience Builder need light rail route GIS layer added for conflict check. > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? As soon as possible. > Requested By Kris N. Request ID: DTS26-136440 Workgroup: OSE, Type: Data, Impact: 1-Severe, Team: Geo2026-05-11T11:57:072026-05-11T16:58:422026-05-11T16:58:43false114594205441434440528387openATSD, DTS--Serialnumber--BJH03T3 --COAtag--DELL80129 --Michael, S ## Steps - [ ] Talking to user about backing up their computers. Send message "your computer is on this years PC refresh. When would be a good time to have it swapped out? Do you have any special software?" - [ ] Recommend user to export all bookmarks and store on OneDrive>Documents folder - [ ] Recommend user to screen shot their ex, Quick Access favorites folder, desktop files layouts, pinned applications on desktop - [ ] Store other OneDrive>Documents folder - [ ] Check their Absolute/NetMotion profile (they need to be in TRN SAML profile) >Ask if they access AMD traffic cameras? ## Software Checklist - [ ] Avaya one-X phone - [ ] Adobe - [ ] ArcGIS - [ ] AutoCAD/AutoCAD 3D - [ ] BlueBeam >if user wants both (Adobe & BlueBeam), ask why? - [ ] SketchUp - [ ] MS Project - [ ] MS Visio ## Hardware Checklist Check these devices for outdated models, change their mobile power adapter (round --> USB-C) >Does the user need a GIS Modeling computer? - [ ] GIS Laptop w/ specialist docking station - [ ] Laptop - [ ] Power supply - [ ] Docking station Workgroup: ATSD, Workgroup: DTS, Team: Tech Services2026-05-10T01:48:362026-05-10T01:49:33false133022703, 164183211441433504728386openTPW, DTS--Serialnumber--535Z2T3 --COAtag--DELL80131 --Nathan, W ## Steps - [ ] Talking to user about backing up their computers. Send message "your computer is on this years PC refresh. When would be a good time to have it swapped out? Do you have any special software?" - [ ] Recommend user to export all bookmarks and store on OneDrive>Documents folder - [ ] Recommend user to screen shot their ex, Quick Access favorites folder, desktop files layouts, pinned applications on desktop - [ ] Store other OneDrive>Documents folder - [ ] Check their Absolute/NetMotion profile (they need to be in TRN SAML profile) >Ask if they access AMD traffic cameras? ## Software Checklist - [ ] Avaya one-X phone - [ ] Adobe - [ ] ArcGIS - [ ] AutoCAD/AutoCAD 3D - [ ] BlueBeam >if user wants both (Adobe & BlueBeam), ask why? - [ ] SketchUp - [ ] MS Project - [ ] MS Visio ## Hardware Checklist Check these devices for outdated models, change their mobile power adapter (round --> USB-C) >Does the user need a GIS Modeling computer? - [ ] GIS Laptop w/ specialist docking station - [ ] Laptop - [ ] Power supply - [ ] Docking station Workgroup: DTS, Team: Tech Services, Workgroup: TPW2026-05-10T01:42:402026-05-10T01:44:09false133022703, 164183211441432318228385openTED, DTS--Serialnumber--98CJ3T3 --COAtag--DELL80093 --Dipti, B USB-C) >Does the user need a GIS Modeling computer? - [ ] GIS Laptop w/ specialist docking station - [ ] Laptop - [ ] Power supply - [ ] Docking station Workgroup: TED, Workgroup: DTS, Team: Tech Services2026-05-10T01:35:172026-05-10T01:35:57false133022703, 164183211440822067128369openSUTD > What application are you using? ArcGIS > Describe the problem. Hi DTS, This is a request for Andrew to add the System Name lookup table to the Urban Trails Cost Estimate FME process. The intent is that the TRAIL_SYSTEM_NAME field will be auto-populated based on the user input of the TRAIL_PROJECT_NAME field in the Preliminary Trail Alignments layer. The Trail_System_Name_Lookup table is the related table for this process. Thanks, Chris > How soon do you need this? Flexible — An extended timeline is OK > Requested By Christiane V. Request ID: DTS26-136415 Type: Data, Team: Geo, Workgroup: SUTD2026-05-08T17:33:062026-05-08T18:00:05false80716478441431176528384closedClosedROW, DTS--Serialnumber--98CJ3T3 --COAtag--DELL80083 --Larry, M ## Steps - [ ] Talking to user about backing up their computers. Send message "your computer is on this years PC refresh. When would be a good time to have it swapped out? Do you have any special software?" - [ ] Recommend user to export all bookmarks and store on OneDrive>Documents folder - [ ] Recommend user to screen shot their ex, Quick Access favorites folder, desktop files layouts, pinned applications on desktop - [ ] Store other OneDrive>Documents folder - [ ] Check their Absolute/NetMotion profile (they need to be in TRN SAML profile) >Ask if they access AMD traffic cameras? ## Software Checklist - [ ] Avaya one-X phone - [ ] Adobe - [ ] ArcGIS - [ ] AutoCAD/AutoCAD 3D - [ ] BlueBeam >if user wants both (Adobe & BlueBeam), ask why? - [ ] SketchUp - [ ] MS Project - [ ] MS Visio ## Hardware Checklist Check these devices for outdated models, change their mobile power adapter (round --> USB-C) >Does the user need a GIS Modeling computer? - [ ] GIS Laptop w/ specialist docking station - [ ] Laptop - [ ] Power supply - [ ] Docking station Workgroup: ROW, Workgroup: DTS, Team: Tech Services2026-05-10T01:30:162026-05-12T14:44:562026-05-12T14:44:56false68443907, 235511404441116391028383openMobility Services, DTS--Serialnumber--46KBKN3 --COAtag--DELL78004 --Donald, R ## Steps - [ ] Talking to user about backing up their computers. Send message "your computer is on this years PC refresh. When would be a good time to have it swapped out? Do you have any special software?" - [ ] Recommend user to export all bookmarks and store on OneDrive>Documents folder - [ ] Recommend user to screen shot their ex, Quick Access favorites folder, desktop files layouts, pinned applications on desktop - [ ] Store other OneDrive>Documents folder - [ ] Check their Absolute/NetMotion profile (they need to be in TRN SAML profile) >Ask if they access AMD traffic cameras? ## Software Checklist - [ ] Avaya one-X phone - [ ] Adobe - [ ] ArcGIS - [ ] AutoCAD/AutoCAD 3D - [ ] BlueBeam >if user wants both (Adobe & BlueBeam), ask why? - [ ] SketchUp - [ ] MS Project - [ ] MS Visio ## Hardware Checklist Check these devices for outdated models, change their mobile power adapter (round --> USB-C) >Does the user need a GIS Modeling computer? - [ ] GIS Laptop w/ specialist docking station - [ ] Laptop - [ ] Power supply - [ ] Docking station Workgroup: DTS, Workgroup: Mobility Services, Team: Tech Services2026-05-09T04:40:432026-05-09T04:42:15false68443907, 235511404441114075128382openDTS--Serialnumber--J3RBKN3 --COAtag--DELL78006 --Karen, C ## Steps - [ ] Talking to user about backing up their computers. Send message "your computer is on this years PC refresh. When would be a good time to have it swapped out? Do you have any special software?" - [ ] Recommend user to export all bookmarks and store on OneDrive>Documents folder - [ ] Recommend user to screen shot their ex, Quick Access favorites folder, desktop files layouts, pinned applications on desktop - [ ] Store other OneDrive>Documents folder - [ ] Check their Absolute/NetMotion profile (they need to be in TRN SAML profile) >Ask if they access AMD traffic cameras? ## Software Checklist - [ ] Avaya one-X phone - [ ] Adobe - [ ] ArcGIS - [ ] AutoCAD/AutoCAD 3D - [ ] BlueBeam >if user wants both (Adobe & BlueBeam), ask why? - [ ] SketchUp - [ ] MS Project - [ ] MS Visio ## Hardware Checklist Check these devices for outdated models, change their mobile power adapter (round --> USB-C) >Does the user need a GIS Modeling computer? - [ ] GIS Laptop w/ specialist docking station - [ ] Laptop - [ ] Power supply - [ ] Docking station Workgroup: DTS, Team: Tech Services, Provider: HR2026-05-09T04:34:422026-05-09T04:35:57false133022703, 164183211441107269528381openROW, DTS--Serialnumber--6P2K3T3 --COAtag--DELL80084 --Jorge, R USB-C) >Does the user need a GIS Modeling computer? - [ ] GIS Laptop w/ specialist docking station - [ ] Laptop - [ ] Power supply - [ ] Docking station Workgroup: ROW, Workgroup: DTS, Team: Tech Services2026-05-09T04:17:092026-05-09T04:20:45false68443907, 235511404441103624428380closedClosedDTS--Serialnumber--878K3T3 --COAtag--DELL80096 --Coleman, J ## Steps - [ ] Talking to user about backing up their computers. Send message "your computer is on this years PC refresh. When would be a good time to have it swapped out? Do you have any special software?" - [ ] Recommend user to export all bookmarks and store on OneDrive>Documents folder - [ ] Recommend user to screen shot their ex, Quick Access favorites folder, desktop files layouts, pinned applications on desktop - [ ] Store other OneDrive>Documents folder - [ ] Check their Absolute/NetMotion profile (they need to be in TRN SAML profile) >Ask if they access AMD traffic cameras? ## Software Checklist - [ ] Avaya one-X phone - [ ] Adobe - [ ] ArcGIS - [ ] AutoCAD/AutoCAD 3D - [ ] BlueBeam >if user wants both (Adobe & BlueBeam), ask why? - [ ] SketchUp - [ ] MS Project - [ ] MS Visio ## Hardware Checklist Check these devices for outdated models, change their mobile power adapter (round --> USB-C) >Does the user need a GIS Modeling computer? - [ ] GIS Laptop w/ specialist docking station - [ ] Laptop - [ ] Power supply - [ ] Docking station Workgroup: DTS, Team: Tech Services, [Workgroup] :rotating_light: MISSING2026-05-09T04:06:372026-05-09T04:07:152026-05-09T04:09:04false138721851441101583228379openAMD, DTS--Serialnumber--H3XJ3T3 --COAtag--DELL80079 --Gus, C ## Steps - [ ] Talking to user about backing up their computers. Send message "your computer is on this years PC refresh. When would be a good time to have it swapped out? Do you have any special software?" - [ ] Recommend user to export all bookmarks and store on OneDrive>Documents folder - [ ] Recommend user to screen shot their ex, Quick Access favorites folder, desktop files layouts, pinned applications on desktop - [ ] Store other OneDrive>Documents folder - [ ] Check their Absolute/NetMotion profile (they need to be in TRN SAML profile) >Ask if they access AMD traffic cameras? ## Software Checklist - [ ] Avaya one-X phone - [ ] Adobe - [ ] ArcGIS - [ ] AutoCAD/AutoCAD 3D - [ ] BlueBeam >if user wants both (Adobe & BlueBeam), ask why? - [ ] SketchUp - [ ] MS Project - [ ] MS Visio ## Hardware Checklist Check these devices for outdated models, change their mobile power adapter (round --> USB-C) >Does the user need a GIS Modeling computer? - [ ] GIS Laptop w/ specialist docking station - [ ] Laptop - [ ] Power supply - [ ] Docking station Workgroup: AMD, Workgroup: DTS, Team: Tech Services2026-05-09T04:00:392026-05-09T04:01:08false68443907, 235511404441098466728378openAMD, DTS--Serialnumber--HP2K3T3 --COAtag--DELL80086 --Jameel, H ## Steps - [ ] Talking to user about backing up their computers. Send message "your computer is on this years PC refresh. When would be a good time to have it swapped out? Do you have any special software?" - [ ] Recommend user to export all bookmarks and store on OneDrive>Documents folder - [ ] Recommend user to screen shot their ex, Quick Access favorites folder, desktop files layouts, pinned applications on desktop - [ ] Store other OneDrive>Documents folder - [ ] Check their Absolute/NetMotion profile (they need to be in TRN SAML profile) >Ask if they access AMD traffic cameras? ## Software Checklist - [ ] Avaya one-X phone - [ ] Adobe - [ ] ArcGIS - [ ] AutoCAD/AutoCAD 3D - [ ] BlueBeam >if user wants both (Adobe & BlueBeam), ask why? - [ ] SketchUp - [ ] MS Project - [ ] MS Visio ## Hardware Checklist Check these devices for outdated models, change their mobile power adapter (round --> USB-C) >Does the user need a GIS Modeling computer? - [ ] GIS Laptop w/ specialist docking station - [ ] Laptop - [ ] Power supply - [ ] Docking station Workgroup: AMD, Workgroup: DTS, Team: Tech Services2026-05-09T03:51:342026-05-09T03:53:08false68443907, 235511404440930672428377openSUTDOngoing QA/QC support of SUTD's geospatial sidewalk data. For this process, we are utilizing Nearmap imagery to inspect sidewalks data and roughly gauge whether sidewalk work and maintenance was completed or not, and also to inspect if said sidewalk portion in Nearmap is roughly consistent with the Date Construction Completed and Assessment Date fields. There is a considerable backlog of sidewalk maintenance points (SW_Rehab_Scope) which we are aiding SUTD in inspecting and clearing.Type: Data, Team: Geo, Workgroup: SUTD2026-05-08T20:50:232026-05-08T20:50:23false188904275440930433628376openSMDThis is a weekly recurring ticket for ongoing GIS QA/QC support for SMD for keeping their data up-to-date. Regular GIS QA/QC support for the SMD sign asset inventory. As the quantity of incoming sign asset data varies, the level of work and amount of time spent also varies. Generally, I tend to spend anywhere from 3 to 16 hours per week on QAQC support for the sign inventory dataset.Workgroup: SMD, Type: Data, Team: Geo, Project: DTS GIS QC Support for SMD2026-05-08T20:49:592026-05-08T20:49:59false188904275440930220528375openIn order to aid with managing and reducing the backlog of GIS QA/QC needed for PE's ACRI Parking Inventory data, I am providing limited support in helping review sign specifications actuals data and making necessary updates to the parking inventory layers. In coordination with Ryan P. I am working through clearing the backlog in reverse chronological order, starting from 2024 toward January 2020. In addition to clearing the backlog, I am aiding in processes to clean up and refine the dataset's accuracy, digitizing new zones as I encounter them, and fixing spatial accuracy for spatially inaccurate parking zone data. Type: Data, Team: Geo, Project: Parking Inventory2026-05-08T20:49:362026-05-08T20:49:36false188904275440897838628374openROW > What application are you using? AMANDA > Describe the problem. We would like to have a current list of active Right of Way Contractors (LC folders) published to the Open Data Portal. > Describe the outcome you'd like to see when this feature is implemented. Our ROW customers will be able to access the most current list of Right of Way Contractors. > Describe any workarounds you currently have in place or alternative solutions you've considered. We currently attach a PDF list to our ROW Contractor webpage; however, our PIO would like to avoid attaching PDFs even when made accessible. Consequently, the list is quite dated (Oct 2025). Our customers need/deserve current info. > Is there anything else we should know? We'll take it when we can get it. > Requested By Paloma A. Request ID: DTS26-136435 Workgroup: ROW, Need: 1-Must Have, Type: Enhancement, Type: Open Data, Team: Data Science2026-05-08T19:54:072026-05-15T19:59:02false49930868440885068428373openDTS### Description Diana DTS ## Update - New Application - Edit Application - Application Details Made the layout more similar to the Dataset layout that we updated recently ## Reference - [App Filter - App Inventory](https://atd.knack.com/dts#applications/?view_4_filters=%7B%22match%22%3A%22and%22%2C%22rules%22%3A%5B%7B%22field%22%3A%22field_66%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%22Knack%20Application%22%2C%22field_name%22%3A%22Application%20Class%22%7D%5D%7D&view_4_page=1)Workgroup: DTS, Team: Apps, Type: Enhancement, Product: Data & Technology Services Portal2026-05-08T19:29:582026-05-11T22:31:23false21112975440866272828372closedClosedROW > What application are you using? Other / Not sure > Describe the problem. Alice R.'s right computer monitor arm has failed. Please repair/replace. > How soon do you need this? Soon — Within a week > Requested By Russell B. Request ID: DTS26-136430 Workgroup: ROW, Type: IT Support, Team: Tech Services2026-05-08T18:54:062026-05-11T17:51:212026-05-11T17:51:22false68443907, 133022703, 164183211440864832528371openAMD > What application are you using? AMD Data Tracker > Describe the problem. Summer intern is working on adding a copy of As-Built to data tracker signal details - file attachment table and need a few improvements to the table columns. Also would like to connect some field to the CAD status module. *Add search option for a quick report of signals with "As-builts" Edit view of signal attachment is a little confusing -- the field to edit description is labeled file name. > Describe the outcome you'd like to see when this feature is implemented. Enable an easier and clear workflow for intern > Describe any workarounds you currently have in place or alternative solutions you've considered. Incomplete work flow, not connected info > Is there anything else we should know? Soon > Requested By Ivonne N. Request ID: DTS26-136425 Workgroup: AMD, Team: Apps, Type: Enhancement, Product: AMD Data Tracker2026-05-08T18:51:112026-05-14T20:28:27false21112975, 61209591440165729328337closedClosedTPWThe roles link in the Team table is not navigating to the data dictionary correctly. We need to fix. <img width="439" height="293" alt="Image" src="https://github.com/user-attachments/assets/d8275582-0097-400c-8fce-2ae0fae8a573" />Type: Bug Report, Team: Dev, Product: Moped, Workgroup: TPW2026-05-07T20:08:502026-05-07T20:41:532026-05-07T20:41:53false12474808440800577028368closedClosedOSE > What application are you using? ArcGIS > Describe the problem. Looking to secure the 2026 ACL Impact Area Map. the map can be very similar to 2025 with the removal of the shuttle route for 2026. Folder RSN: 13582875 Load In/Load Out Impact Dates: Sept. 21 - Oct. 16th EVENT IMPACT DATES: Oct. 2nd-4th & Oct. 9th-11th EVENT HOURS: 12:00pm - 10:00pm DAILY I attached the 2025 impact map for reference. Thank you! > How soon do you need this? Soon — Within a week > Is there anything else we should know? To add ACE website and share with ROW for construction impact > Requested By Allison Z. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/69fe158285a85576a36cb2b1/map_impactarea2_acl_20250917.pdf) (1.4mb) Request ID: DTS26-136410 Workgroup: OSE, Type: Map Request, Team: Geo2026-05-08T16:57:062026-05-13T18:59:222026-05-13T18:59:22false188904275440774495728367openDTS## Public User Pages * Follow Chrome tab instructions to complete testing in the [Test PTE spreadsheet ](https://docs.google.com/spreadsheets/d/1p2jVyAjdp9t1njVm7d1erIdC_kYXnM2cEit9IcyMOPw/edit?gid=0#gid=0)Workgroup: DTS, Type: Testing, Provider: Knack2026-05-08T16:11:272026-05-15T20:31:49false31259724440773938428366openDTS## CSWZ and TCP Pages * Follow Chrome tab instructions to complete testing in the [Test PTE spreadsheet ](https://docs.google.com/spreadsheets/d/1p2jVyAjdp9t1njVm7d1erIdC_kYXnM2cEit9IcyMOPw/edit?gid=0#gid=0)Workgroup: DTS, Type: Testing, Provider: Knack2026-05-08T16:10:282026-05-15T17:02:25false67915167440762458928365closedClosedOSE > What application are you using? ArcGIS > Describe the problem. ROW ID: 13698167 [not included in request: 06/07/2026 1PM-11PM on Attaya st] > How soon do you need this? Flexible — An extended timeline is OK > Requested By Mase C. Request ID: DTS26-136405 Workgroup: OSE, Type: Map Request, Team: Geo2026-05-08T15:51:112026-05-08T18:53:522026-05-08T18:53:52false188904275440762340728364openSPPWe need to make the [Spending by Measure data visualization](https://datahub.austintexas.gov/dataset/CPRG-FDU-Spending/fay5-y5fy) public so it can be easily displayed on [CPRG's reporting SharePoint site](https://cityofaustin.sharepoint.com/sites/tpwcprg/SitePages/CollabHome.aspx?ovuser=5c5e19f6-a6ab-4b45-b1d0-be4608a9a67f%2cKate.Lunceford%40austintexas.gov&OR=Teams-HL&CT=1772818239865&clickparams=eyJBcHBOYW1lIjoiVGVhbXMtRGVza3RvcCIsIkFwcFZlcnNpb24iOiI1MC8yNjAxMTUxMTExOCJ9&CID=0666fda1-c0af-b000-dea1-83aef501469b&cidOR=SPO) and shared with their external partners. Approaches: - Make this data public: **[TPW Program and Subprogram by FDU](https://datahub.austintexas.gov/dataset/TPW-Program-and-Subprogram-by-FDU/s4mj-68pg/about_data)** (TPW financial codes translated into program and subprogram labels) - The DTS team would love to make the dataset public so it's easier to access and share and is more transparent. - Ask Finance if anything is sensitive - if so, then what - we can filter that out for public view - Keep the current dataset in the EDP & publish a derived view to the ODP for the public - Make just the three FDUs used in CPRG's chart public - Filter the data down to the three FDUs used in [this visualization](https://datahub.austintexas.gov/dataset/CPRG-FDU-Spending/fay5-y5fy) into a derived view on the ODP that is publicType: Data, Team: Data Science, Workgroup: SPP, Project: CPRG Data Analysis & Reporting2026-05-08T15:51:002026-05-14T21:57:14false30810522, 110200023440740976728363closedClosedTED > What application are you using? Other / Not sure > Describe the problem. I can not get into my g drive folder. It prompts me to enter my network credentials, and when i use my username and my current password, it does not work > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? I need this as soon as possible. I can not work with out my folder. > Requested By Daniel W. Request ID: DTS26-136400 Workgroup: TED, Type: Other, Impact: 1-Severe, Team: Tech Services2026-05-08T15:15:282026-05-08T15:46:032026-05-08T15:46:03false133022703440740958428362closedClosedTDS > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. I need access to G:\Street & Bridge Division\Office_of_City_Engineer\MuniCodeReview\TPW_Internal. You can confirm this with (name commented out) if required. > How soon do you need this? Soon — Within a week > Is there anything else we should know? Management of the Rules Posting process is transferring from OCE to TDS/me effective immediately. > Requested By Amber H. Request ID: DTS26-136395 Type: IT Support, Workgroup: TDS, Team: Tech Services, Product: O3652026-05-08T15:15:262026-05-11T11:58:212026-05-11T11:58:21false68443907, 133022703440740467428361openTPW## Device & User Information (first name and last initial, no last names) ## What's the problem? Tech Services needs to perform a full audit of 200+ MiFi devices to assess non‑usage. This includes: - Reviewing data usage history - Identifying devices with zero or minimal activity - Confirming device assignment and current status Ensuring that all Mi-Fis are assigned to the correct users and the department is getting billed appropriately - Recommending actions (deactivation, retrieval, or reassignment) ## What did you do to resolve the issue Type: Research, Type: Mobile Device Support (MDM), Team: Tech Services, Workgroup: TPW2026-05-08T15:14:352026-05-13T11:21:59false21112975, 68443907, 133022703440701940128360closedClosedSBO > What application are you using? Other / Not sure > Describe the problem. User does not have access to the SBO Production knack site. Will you please assist? User name and EIM commented out below. > How soon do you need this? Soon — Within a week > Is there anything else we should know? He needs to have the tool for his role. > Requested By Jennifer W. Request ID: DTS26-136390 Type: IT Support, Team: Apps, Workgroup: SBO, Product: SBO Operations2026-05-08T14:12:062026-05-12T17:23:342026-05-12T17:23:34false61209591170658260412274closedClosedAMDWorkgroup: AMD, Type: Data, Team: Geo2023-05-11T21:29:112023-05-16T17:41:432023-05-16T17:41:43false80716478, 114594205440287418628358openAMD, DTS--Serialnumber--GGQJ3T3 --COAtag--DELL80072 --Ronnie, B ## Steps - [ ] Talking to user about backing up their computers. Send message "your computer is on this years PC refresh. When would be a good time to have it swapped out? Do you have any special software?" - [ ] Recommend user to export all bookmarks and store on OneDrive>Documents folder - [ ] Recommend user to screen shot their ex, Quick Access favorites folder, desktop files layouts, pinned applications on desktop - [ ] Store other OneDrive>Documents folder - [ ] Check their Absolute/NetMotion profile (they need to be in TRN SAML profile) >Ask if they access AMD traffic cameras? ## Software Checklist - [ ] Avaya one-X phone - [ ] Adobe - [ ] ArcGIS - [ ] AutoCAD/AutoCAD 3D - [ ] BlueBeam >if user wants both (Adobe & BlueBeam), ask why? - [ ] SketchUp - [ ] MS Project - [ ] MS Visio ## Hardware Checklist Check these devices for outdated models, change their mobile power adapter (round --> USB-C) >Does the user need a GIS Modeling computer? - [ ] GIS Laptop w/ specialist docking station - [ ] Laptop - [ ] Power supply - [ ] Docking station Workgroup: AMD, Workgroup: DTS, Team: Tech Services2026-05-08T00:35:412026-05-08T12:56:19false68443907, 235511404440286276728357openAMD, DTS--Serialnumber--DZWJ3T3 --COAtag--DELL80074 --Peter, M ## Steps - [ ] Talking to user about backing up their computers. Send message "your computer is on this years PC refresh. When would be a good time to have it swapped out? Do you have any special software?" - [ ] Recommend user to export all bookmarks and store on OneDrive>Documents folder - [ ] Recommend user to screen shot their ex, Quick Access favorites folder, desktop files layouts, pinned applications on desktop - [ ] Store other OneDrive>Documents folder - [ ] Check their Absolute/NetMotion profile (they need to be in TRN SAML profile) >Ask if they access AMD traffic cameras? ## Software Checklist - [ ] Avaya one-X phone - [ ] Adobe - [ ] ArcGIS - [ ] AutoCAD/AutoCAD 3D - [ ] BlueBeam >if user wants both (Adobe & BlueBeam), ask why? - [ ] SketchUp - [ ] MS Project - [ ] MS Visio ## Hardware Checklist Check these devices for outdated models, change their mobile power adapter (round --> USB-C) >Does the user need a GIS Modeling computer? - [ ] GIS Laptop w/ specialist docking station - [ ] Laptop - [ ] Power supply - [ ] Docking station Workgroup: AMD, Workgroup: DTS, Team: Tech Services2026-05-08T00:32:262026-05-08T12:56:14false68443907, 235511404440284367128356openSBO, DTS--Serialnumber--1J4XSQ3 --COAtag--DELL78296 --David, V ## Steps - [ ] Talking to user about backing up their computers. Send message "your computer is on this years PC refresh. When would be a good time to have it swapped out? Do you have any special software?" - [ ] Recommend user to export all bookmarks and store on OneDrive>Documents folder - [ ] Recommend user to screen shot their ex, Quick Access favorites folder, desktop files layouts, pinned applications on desktop - [ ] Store other OneDrive>Documents folder - [ ] Check their Absolute/NetMotion profile (they need to be in TRN SAML profile) >Ask if they access AMD traffic cameras? ## Software Checklist - [ ] Avaya one-X phone - [ ] Adobe - [ ] ArcGIS - [ ] AutoCAD/AutoCAD 3D - [ ] BlueBeam >if user wants both (Adobe & BlueBeam), ask why? - [ ] SketchUp - [ ] MS Project - [ ] MS Visio ## Hardware Checklist Check these devices for outdated models, change their mobile power adapter (round --> USB-C) >Does the user need a GIS Modeling computer? - [ ] GIS Laptop w/ specialist docking station - [ ] Laptop - [ ] Power supply - [ ] Docking station Workgroup: DTS, Workgroup: SBO, Team: Tech Services2026-05-08T00:27:422026-05-15T14:18:48false133022703, 138721851440282403528355closedClosedAMD, DTS--Serialnumber--BZMYSQ3 --COAtag--DELL78299 --Faith, T ## Steps - [ ] Talking to user about backing up their computers. Send message "your computer is on this years PC refresh. When would be a good time to have it swapped out? Do you have any special software?" - [ ] Recommend user to export all bookmarks and store on OneDrive>Documents folder - [ ] Recommend user to screen shot their ex, Quick Access favorites folder, desktop files layouts, pinned applications on desktop - [ ] Store other OneDrive>Documents folder - [ ] Check their Absolute/NetMotion profile (they need to be in TRN SAML profile) >Ask if they access AMD traffic cameras? ## Software Checklist - [ ] Avaya one-X phone - [ ] Adobe - [ ] ArcGIS - [ ] AutoCAD/AutoCAD 3D - [ ] BlueBeam >if user wants both (Adobe & BlueBeam), ask why? - [ ] SketchUp - [ ] MS Project - [ ] MS Visio ## Hardware Checklist Check these devices for outdated models, change their mobile power adapter (round --> USB-C) >Does the user need a GIS Modeling computer? - [ ] GIS Laptop w/ specialist docking station - [ ] Laptop - [ ] Power supply - [ ] Docking station Workgroup: AMD, Workgroup: DTS, Team: Tech Services2026-05-08T00:23:062026-05-12T13:51:142026-05-12T13:51:14false68443907440279547128354closedClosedDTS--Serialnumber--HKBXSQ3 --COAtag--DELL78297 --Alex, M ## Steps - [ ] Talking to user about backing up their computers. Send message "your computer is on this years PC refresh. When would be a good time to have it swapped out? Do you have any special software?" - [ ] Recommend user to export all bookmarks and store on OneDrive>Documents folder - [ ] Recommend user to screen shot their ex, Quick Access favorites folder, desktop files layouts, pinned applications on desktop - [ ] Store other OneDrive>Documents folder - [ ] Check their Absolute/NetMotion profile (they need to be in TRN SAML profile) >Ask if they access AMD traffic cameras? ## Software Checklist - [ ] Avaya one-X phone - [ ] Adobe - [ ] ArcGIS - [ ] AutoCAD/AutoCAD 3D - [ ] BlueBeam >if user wants both (Adobe & BlueBeam), ask why? - [ ] SketchUp - [ ] MS Project - [ ] MS Visio ## Hardware Checklist Check these devices for outdated models, change their mobile power adapter (round --> USB-C) >Does the user need a GIS Modeling computer? - [ ] GIS Laptop w/ specialist docking station - [ ] Laptop - [ ] Power supply - [ ] Docking station Workgroup: DTS, Team: Tech Services2026-05-08T00:16:292026-05-08T00:17:102026-05-08T00:17:52false68443907, 133022703, 138721851440045936128328closedClosedSBO > What application are you using? Other / Not sure > Describe the problem. Requesting adobe pro to edit PDF for manager tasks > How soon do you need this? Soon — Within a week > Requested By Bobby R. Request ID: DTS26-136360 Type: Other, Workgroup: SBO, Team: Tech Services2026-05-07T16:48:052026-05-11T11:59:142026-05-11T11:59:14false68443907, 133022703440277881328353closedClosedTPW, DTS--Serialnumber--6VMYSQ3 --COAtag--DELL78304 --Blake, D ## Steps - [ ] Talking to user about backing up their computers. Send message "your computer is on this years PC refresh. When would be a good time to have it swapped out? Do you have any special software?" - [ ] Recommend user to export all bookmarks and store on OneDrive>Documents folder - [ ] Recommend user to screen shot their ex, Quick Access favorites folder, desktop files layouts, pinned applications on desktop - [ ] Store other OneDrive>Documents folder - [ ] Check their Absolute/NetMotion profile (they need to be in TRN SAML profile) >Ask if they access AMD traffic cameras? ## Software Checklist - [ ] Avaya one-X phone - [ ] Adobe - [ ] ArcGIS - [ ] AutoCAD/AutoCAD 3D - [ ] BlueBeam >if user wants both (Adobe & BlueBeam), ask why? - [ ] SketchUp - [ ] MS Project - [ ] MS Visio ## Hardware Checklist Check these devices for outdated models, change their mobile power adapter (round --> USB-C) >Does the user need a GIS Modeling computer? - [ ] GIS Laptop w/ specialist docking station - [ ] Laptop - [ ] Power supply - [ ] Docking station Workgroup: DTS, Team: Tech Services, Workgroup: TPW2026-05-08T00:12:132026-05-12T13:44:322026-05-12T13:44:32false68443907440276622128352openSBO, DTS--Serialnumber--7B4XSQ3 --COAtag--DELL78293 --Matthew, W ## Steps - [ ] Talking to user about backing up their computers. Send message "your computer is on this years PC refresh. When would be a good time to have it swapped out? Do you have any special software?" - [ ] Recommend user to export all bookmarks and store on OneDrive>Documents folder - [ ] Recommend user to screen shot their ex, Quick Access favorites folder, desktop files layouts, pinned applications on desktop - [ ] Store other OneDrive>Documents folder - [ ] Check their Absolute/NetMotion profile (they need to be in TRN SAML profile) >Ask if they access AMD traffic cameras? ## Software Checklist - [ ] Avaya one-X phone - [ ] Adobe - [ ] ArcGIS - [ ] AutoCAD/AutoCAD 3D - [ ] BlueBeam >if user wants both (Adobe & BlueBeam), ask why? - [ ] SketchUp - [ ] MS Project - [ ] MS Visio ## Hardware Checklist Check these devices for outdated models, change their mobile power adapter (round --> USB-C) >Does the user need a GIS Modeling computer? - [ ] GIS Laptop w/ specialist docking station - [ ] Laptop - [ ] Power supply - [ ] Docking station Workgroup: DTS, Workgroup: SBO, Team: Tech Services2026-05-08T00:08:562026-05-15T14:22:13false133022703, 138721851440272870528351openDTS--Serialnumber--H4KBKN3 --COAtag--DELL78000 --H, Drew ## Steps - [ ] Talking to user about backing up their computers. Send message "your computer is on this years PC refresh. When would be a good time to have it swapped out? Do you have any special software?" - [ ] Recommend user to export all bookmarks and store on OneDrive>Documents folder - [ ] Recommend user to screen shot their ex, Quick Access favorites folder, desktop files layouts, pinned applications on desktop - [ ] Store other OneDrive>Documents folder - [ ] Check their Absolute/NetMotion profile (they need to be in TRN SAML profile) >Ask if they access AMD traffic cameras? ## Software Checklist - [ ] Avaya one-X phone - [ ] Adobe - [ ] ArcGIS - [ ] AutoCAD/AutoCAD 3D - [ ] BlueBeam >if user wants both (Adobe & BlueBeam), ask why? - [ ] SketchUp - [ ] MS Project - [ ] MS Visio ## Hardware Checklist Check these devices for outdated models, change their mobile power adapter (round --> USB-C) >Does the user need a GIS Modeling computer? - [ ] GIS Laptop w/ specialist docking station - [ ] Laptop - [ ] Power supply - [ ] Docking station Workgroup: DTS, Team: Tech Services2026-05-07T23:59:532026-05-08T12:55:55false68443907, 235511404440271134328350openDTS--Serialnumber--7LH36M3 --COAtag--DELL77859 --Kate, L ## Steps - [ ] Talking to user about backing up their computers. Send message "your computer is on this years PC refresh. When would be a good time to have it swapped out? Do you have any special software?" - [ ] Recommend user to export all bookmarks and store on OneDrive>Documents folder - [ ] Recommend user to screen shot their ex, Quick Access favorites folder, desktop files layouts, pinned applications on desktop - [ ] Store other OneDrive>Documents folder - [ ] Check their Absolute/NetMotion profile (they need to be in TRN SAML profile) >Ask if they access AMD traffic cameras? ## Software Checklist - [ ] Avaya one-X phone - [ ] Adobe - [ ] ArcGIS - [ ] AutoCAD/AutoCAD 3D - [ ] BlueBeam >if user wants both (Adobe & BlueBeam), ask why? - [ ] SketchUp - [ ] MS Project - [ ] MS Visio ## Hardware Checklist Check these devices for outdated models, change their mobile power adapter (round --> USB-C) >Does the user need a GIS Modeling computer? - [ ] GIS Laptop w/ specialist docking station - [ ] Laptop - [ ] Power supply - [ ] Docking station Workgroup: DTS, Team: Tech Services2026-05-07T23:55:422026-05-08T12:55:51false68443907, 235511404440269421628349openSBO, DTS--Serialnumber--5PFK3T3 --COAtag--DELL80070 --Ignacio, A ## Steps - [ ] Talking to user about backing up their computers. Send message "your computer is on this years PC refresh. When would be a good time to have it swapped out? Do you have any special software?" - [ ] Recommend user to export all bookmarks and store on OneDrive>Documents folder - [ ] Recommend user to screen shot their ex, Quick Access favorites folder, desktop files layouts, pinned applications on desktop - [ ] Store other OneDrive>Documents folder - [ ] Check their Absolute/NetMotion profile (they need to be in TRN SAML profile) >Ask if they access AMD traffic cameras? ## Software Checklist - [ ] Avaya one-X phone - [ ] Adobe - [ ] ArcGIS - [ ] AutoCAD/AutoCAD 3D - [ ] BlueBeam >if user wants both (Adobe & BlueBeam), ask why? - [ ] SketchUp - [ ] MS Project - [ ] MS Visio ## Hardware Checklist Check these devices for outdated models, change their mobile power adapter (round --> USB-C) >Does the user need a GIS Modeling computer? - [ ] GIS Laptop w/ specialist docking station - [ ] Laptop - [ ] Power supply - [ ] Docking station Workgroup: DTS, Workgroup: SBO, Team: Tech Services2026-05-07T23:51:562026-05-15T14:24:25false68443907, 138721851, 235511404439968490728327closedClosedDTSWe [received notification that AWS is going to automatically bump us up to PG 18.3](https://austininnovation.slack.com/archives/CHZE6BC6L/p1778101271422129) from 18.2 on May 18th. We should do this manually so we are on deck when the update happens. **In Scope** - Update our RDS server to run PG 18.3Workgroup: DTS, Team: Dev, Need: 1-Must Have, Type: DevOps, Type: Tech Debt2026-05-07T14:50:142026-05-08T17:26:232026-05-08T17:26:24false3653206440267518328348closedClosedROW, DTS--Serialnumber--3XWJ3T3 --COAtag--DELL80073 --Kyle, K ## Steps - [ ] Talking to user about backing up their computers. Send message "your computer is on this years PC refresh. When would be a good time to have it swapped out? Do you have any special software?" - [ ] Recommend user to export all bookmarks and store on OneDrive>Documents folder - [ ] Recommend user to screen shot their ex, Quick Access favorites folder, desktop files layouts, pinned applications on desktop - [ ] Store other OneDrive>Documents folder - [ ] Check their Absolute/NetMotion profile (they need to be in TRN SAML profile) >Ask if they access AMD traffic cameras? ## Software Checklist - [ ] Avaya one-X phone - [ ] Adobe - [ ] ArcGIS - [ ] AutoCAD/AutoCAD 3D - [ ] BlueBeam >if user wants both (Adobe & BlueBeam), ask why? - [ ] SketchUp - [ ] MS Project - [ ] MS Visio ## Hardware Checklist Check these devices for outdated models, change their mobile power adapter (round --> USB-C) >Does the user need a GIS Modeling computer? - [ ] GIS Laptop w/ specialist docking station - [ ] Laptop - [ ] Power supply - [ ] Docking station Workgroup: ROW, Workgroup: DTS, Team: Tech Services2026-05-07T23:46:242026-05-07T23:47:212026-05-07T23:48:18false68443907, 133022703, 138721851440265411428347openSBO, DTS--Serialnumber--CXMYSQ3 --COAtag--DELL78298 --Scotty, T ## Steps - [ ] Talking to user about backing up their computers. Send message "your computer is on this years PC refresh. When would be a good time to have it swapped out? Do you have any special software?" - [ ] Recommend user to export all bookmarks and store on OneDrive>Documents folder - [ ] Recommend user to screen shot their ex, Quick Access favorites folder, desktop files layouts, pinned applications on desktop - [ ] Store other OneDrive>Documents folder - [ ] Check their Absolute/NetMotion profile (they need to be in TRN SAML profile) >Ask if they access AMD traffic cameras? ## Software Checklist - [ ] Avaya one-X phone - [ ] Adobe - [ ] ArcGIS - [ ] AutoCAD/AutoCAD 3D - [ ] BlueBeam >if user wants both (Adobe & BlueBeam), ask why? - [ ] SketchUp - [ ] MS Project - [ ] MS Visio ## Hardware Checklist Check these devices for outdated models, change their mobile power adapter (round --> USB-C) >Does the user need a GIS Modeling computer? - [ ] GIS Laptop w/ specialist docking station - [ ] Laptop - [ ] Power supply - [ ] Docking station Workgroup: DTS, Workgroup: SBO, Team: Tech Services2026-05-07T23:39:472026-05-08T12:55:44false133022703, 138721851, 164183211440264710928346closedClosed--Serialnumber--CXMYSQ3 --COAtag--DELL78298 --Scotty, T ## Steps - [ ] Talking to user about backing up their computers. Send message "your computer is on this years PC refresh. When would be a good time to have it swapped out? Do you have any special software?" - [ ] Recommend user to export all bookmarks and store on OneDrive>Documents folder - [ ] Recommend user to screen shot their ex, Quick Access favorites folder, desktop files layouts, pinned applications on desktop - [ ] Store other OneDrive>Documents folder - [ ] Check their Absolute/NetMotion profile (they need to be in TRN SAML profile) >Ask if they access AMD traffic cameras? ## Software Checklist - [ ] Avaya one-X phone - [ ] Adobe - [ ] ArcGIS - [ ] AutoCAD/AutoCAD 3D - [ ] BlueBeam >if user wants both (Adobe & BlueBeam), ask why? - [ ] SketchUp - [ ] MS Project - [ ] MS Visio ## Hardware Checklist Check these devices for outdated models, change their mobile power adapter (round --> USB-C) >Does the user need a GIS Modeling computer? - [ ] GIS Laptop w/ specialist docking station - [ ] Laptop - [ ] Power supply - [ ] Docking station 2026-05-07T23:37:312026-05-07T23:41:572026-05-07T23:41:57false138721851440263181028345openTDS, DTS--Serialnumber--1TKCKN3 --COAtag--DELL78007 --Reene, J ## Steps - [ ] Talking to user about backing up their computers. Send message "your computer is on this years PC refresh. When would be a good time to have it swapped out? Do you have any special software?" - [ ] Recommend user to export all bookmarks and store on OneDrive>Documents folder - [ ] Recommend user to screen shot their ex, Quick Access favorites folder, desktop files layouts, pinned applications on desktop - [ ] Store other OneDrive>Documents folder - [ ] Check their Absolute/NetMotion profile (they need to be in TRN SAML profile) >Ask if they access AMD traffic cameras? ## Software Checklist - [ ] Avaya one-X phone - [ ] Adobe - [ ] ArcGIS - [ ] AutoCAD/AutoCAD 3D - [ ] BlueBeam >if user wants both (Adobe & BlueBeam), ask why? - [ ] SketchUp - [ ] MS Project - [ ] MS Visio ## Hardware Checklist Check these devices for outdated models, change their mobile power adapter (round --> USB-C) >Does the user need a GIS Modeling computer? - [ ] GIS Laptop w/ specialist docking station - [ ] Laptop - [ ] Power supply - [ ] Docking station Workgroup: DTS, Workgroup: TDS, Team: Tech Services2026-05-07T23:32:422026-05-08T12:55:41false68443907, 235511404440261707128344openTDS, DTS--Serialnumber--5T046M3 --COAtag--DELL77854 --Ivan, N ## Steps - [ ] Talking to user about backing up their computers. Send message "your computer is on this years PC refresh. When would be a good time to have it swapped out? Do you have any special software?" - [ ] Recommend user to export all bookmarks and store on OneDrive>Documents folder - [ ] Recommend user to screen shot their ex, Quick Access favorites folder, desktop files layouts, pinned applications on desktop - [ ] Store other OneDrive>Documents folder - [ ] Check their Absolute/NetMotion profile (they need to be in TRN SAML profile) >Ask if they access AMD traffic cameras? ## Software Checklist - [ ] Avaya one-X phone - [ ] Adobe - [ ] ArcGIS - [ ] AutoCAD/AutoCAD 3D - [ ] BlueBeam >if user wants both (Adobe & BlueBeam), ask why? - [ ] SketchUp - [ ] MS Project - [ ] MS Visio ## Hardware Checklist Check these devices for outdated models, change their mobile power adapter (round --> USB-C) >Does the user need a GIS Modeling computer? - [ ] GIS Laptop w/ specialist docking station - [ ] Laptop - [ ] Power supply - [ ] Docking station Workgroup: DTS, Workgroup: TDS, Team: Tech Services2026-05-07T23:28:052026-05-08T12:55:38false68443907, 235511404438506203628271closedClosedOOD > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. Please add following names to "TPW BW Suite 550" distribution list: Chandra P Adam B Sravya G > How soon do you need this? Flexible — An extended timeline is OK > Requested By Lidia M. Request ID: DTS26-136215 Workgroup: OOD, Type: Other, Team: Tech Services, Product: O3652026-05-05T15:00:402026-05-05T16:23:062026-05-05T16:23:06false68443907440254936928343openDTS--Serialnumber--FC2W5M3 --COAtag--DELL77855 --Candace, C ## Steps - [ ] Talking to user about backing up their computers. Send message "your computer is on this years PC refresh. When would be a good time to have it swapped out? Do you have any special software?" - [ ] Recommend user to export all bookmarks and store on OneDrive>Documents folder - [ ] Recommend user to screen shot their ex, Quick Access favorites folder, desktop files layouts, pinned applications on desktop - [ ] Store other OneDrive>Documents folder - [ ] Check their Absolute/NetMotion profile (they need to be in TRN SAML profile) >Ask if they access AMD traffic cameras? ## Software Checklist - [ ] Avaya one-X phone - [ ] Adobe - [ ] ArcGIS - [ ] AutoCAD/AutoCAD 3D - [ ] BlueBeam >if user wants both (Adobe & BlueBeam), ask why? - [ ] SketchUp - [ ] MS Project - [ ] MS Visio ## Hardware Checklist Check these devices for outdated models, change their mobile power adapter (round --> USB-C) >Does the user need a GIS Modeling computer? - [ ] GIS Laptop w/ specialist docking station - [ ] Laptop - [ ] Power supply - [ ] Docking station Workgroup: DTS, Type: Operations, Team: Tech Services2026-05-07T23:08:382026-05-08T12:55:35false133022703, 164183211440219756228342openDTSI noticed that we have a warning about Release Drafter v6 using Node 20 so we should update to v7 which appears to use Node v24. > Node.js 20 actions are deprecated. The following actions are running on Node.js 20 and may not work as expected: release-drafter/release-drafter@v6. Actions will be forced to run with Node.js 24 by default starting June 2nd, 2026. Node.js 20 will be removed from the runner on September 16th, 2026. Please check if updated versions of these actions are available that support Node.js 24. To opt into Node.js 24 now, set the FORCE_JAVASCRIPT_ACTIONS_TO_NODE24=true environment variable on the runner or in your workflow file. Once Node.js 24 becomes the default, you can temporarily opt out by setting ACTIONS_ALLOW_USE_UNSECURE_NODE_VERSION=true. For more information see: https://github.blog/changelog/2025-09-19-deprecation-of-node-20-on-github-actions-runners/ **In Scope** - Update our GH Action workflow to use [v7](https://github.com/marketplace/actions/release-drafter) and check that it is still drafting the same formatWorkgroup: DTS, Team: Dev, Need: 2-Should Have, Product: Moped, Type: Tech Debt, Type: Snackoo 🍫2026-05-07T21:40:132026-05-07T22:00:13false440214575028341openAMD### Description Current Estimate from task orders are incorrect in Finance & Purchasing and AMD Data Tracker. Ivonne and I came across an example: - Confirmed the Current Estimate is actually the initial task order charge. When task orders increase, this number doesn't update. - We need the `Current Allocation` instead that's in eCapri Example: 62ART4B050 ### In AMD Data Tracker <img width="419" height="280" alt="Image" src="https://github.com/user-attachments/assets/76733fda-01e9-4978-b9ca-ae7b856feae7" /> ### In Finance & Purchasing <img width="1990" height="420" alt="Image" src="https://github.com/user-attachments/assets/2a119b17-99a4-4204-a616-a1c5578592c2" /> ### eCapri <img width="419" height="139" alt="Image" src="https://github.com/user-attachments/assets/c3d29501-2c5c-435f-b3b7-df00631532d5" /> ### Severity NoneWorkgroup: AMD, Type: Bug Report, Team: Dev, Product: AMD Data Tracker, Product: Finance & Purchasing Portal2026-05-07T21:28:112026-05-07T21:34:51false61209591440173286128340openLDE## Urgent Need: Update the LM distribution email template to replace the [box.com](http://box.com/) link with a link to the public portal folder. ## Acceptance Criteria - The external reviewer email content is updated to the template below. ## Change Management - On 5/12/26 Tracy added the content below ## Tasks - [x] Identify which email(s) are being updated. - [x] Gather new content **New Content:** Good day, Applicant(s), All reviewer comments are complete for the License Agreement application shown in the subject line. The Master Comment Report (MCR) is attached. Upon resubmittal, please provide comment responses to each individual review comment and your updated full set of plans and documents. Please upload them to the AB+C Portal and send an email to your agent and [LandManagement2@austintexas.gov](mailto:LandManagement2@austintexas.gov) to notify us of the resubmittal (portal does not notify staff). If no rejections exist, your file is ready start the review closeout process. You will be notified by email with next steps, as soon as possible. Thank you,Impact: 1-Severe, Need: 1-Must Have, Type: Enhancement, Product: AMANDA, Provider: LaunchIT, Workgroup: LDE, Team: AMANDA2026-05-07T20:22:152026-05-12T15:04:46false49930868, 63309637440172336028339openLDE## Urgent Need: Update The email that goes out after/with the MCR, it needs to be amended to remove info about deadlines. ## Acceptance Criteria - The email template(s) are correctly updated with the below content. ## Change Management - 5/14/26 - Vish - Updated email body after conversation with Deb ## Tasks - [ ] I am a task **New Content:** Good day, Applicant(s), All reviewer comments are complete for the License Agreement application shown in the subject line. The Master Comment Report (MCR) is attached. Upon resubmittal, please provide comment responses to each individual review comment and your updated full set of plans and documents. Please upload them to the AB+C Portal and send an email to your agent and [LandManagement2@austintexas.gov](mailto:LandManagement2@austintexas.gov) to notify us of the resubmittal (portal does not notify staff). It is imperative to communicate with our division on a regular basis. If no rejections exist, your file is ready start the review closeout process. You will be notified by email with next steps, as soon as possible. ROW ID: Project Name: Applicant: Thank you,Impact: 2-Major, Need: 1-Must Have, Type: Enhancement, Product: AMANDA, Provider: LaunchIT, Workgroup: LDE, Team: AMANDA2026-05-07T20:20:432026-05-15T19:05:23false49930868, 51680715, 63309637440167462528338closedClosedROW > What application are you using? Other / Not sure > Describe the problem. I need help with changing current mobile phone number. Current phone number and serial number commented out below. > How soon do you need this? Soon — Within a week > Requested By Stephan K. Request ID: DTS26-136380 Workgroup: ROW, Type: IT Support, Team: Tech Services2026-05-07T20:12:062026-05-11T13:18:262026-05-11T13:18:26false68443907428521934227967closedClosedTDSFollowing 4/15 meeting with project team various enhancements to the workflow were proposed. Updates captured in comments belowTeam: Geo, Type: Enhancement, Workgroup: TDS2026-04-17T20:41:432026-04-17T20:46:352026-04-17T20:46:35false80716478440145659528336openTPW## Island Browser and Extension Purpose: This epic tracks testing for the Island browser and extension for TPW AMANDA applications. Goal: The work in the included issues is to test the browser and/or browser extension on our existing applications to see if/where any internal user issues arise. ATS slides on Island launch [here](https://cityofaustin.sharepoint.com/sites/tpwDTS/Shared%20Documents/Forms/AllItems.aspx?viewid=2958c37f%2Dbe1b%2D4ca8%2Db045%2Ddc17d145a4ba&id=%2Fsites%2FtpwDTS%2FShared%20Documents%2FProjects%2FIsland%20Browser%2FIsland%20Browser%20slides%2Epdf&parent=%2Fsites%2FtpwDTS%2FShared%20Documents%2FProjects%2FIsland%20Browser).Type: Testing, Provider: ATS, Workgroup: TPW, Team: AMANDA2026-05-07T19:32:082026-05-13T14:14:28false440145377528335openTPW## Island Browser and Extension Purpose: This epic tracks testing for the Island browser and extension for TPW MAXIMO applications. Goal: The work in the included issues is to test the browser and/or browser extension on our existing applications to see if/where any internal user issues arise. ATS slides on Island launch [here](https://cityofaustin.sharepoint.com/sites/tpwDTS/Shared%20Documents/Forms/AllItems.aspx?viewid=2958c37f%2Dbe1b%2D4ca8%2Db045%2Ddc17d145a4ba&id=%2Fsites%2FtpwDTS%2FShared%20Documents%2FProjects%2FIsland%20Browser%2FIsland%20Browser%20slides%2Epdf&parent=%2Fsites%2FtpwDTS%2FShared%20Documents%2FProjects%2FIsland%20Browser).Type: Testing, Provider: ATS, Team: Maximo, Workgroup: TPW2026-05-07T19:31:362026-05-07T19:33:25false61209591440144533728334openTPW## Island Browser and Extension Purpose: This epic tracks testing for the Island browser and extension for TPW Knack applications Goal: The work in the included issues is to test the browser and/or browser extension on our existing applications to see if/where any internal user issues arise. ATS slides on Island launch [here](https://cityofaustin.sharepoint.com/sites/tpwDTS/Shared%20Documents/Forms/AllItems.aspx?viewid=2958c37f%2Dbe1b%2D4ca8%2Db045%2Ddc17d145a4ba&id=%2Fsites%2FtpwDTS%2FShared%20Documents%2FProjects%2FIsland%20Browser%2FIsland%20Browser%20slides%2Epdf&parent=%2Fsites%2FtpwDTS%2FShared%20Documents%2FProjects%2FIsland%20Browser).Team: Apps, Type: Testing, Workgroup: TPW2026-05-07T19:29:562026-05-13T14:14:47false21112975, 31259724, 67915167, 100615928440128632828333openCSD# HS/PS Document Center * Request via Teams: > [W]e have had a few (and slowly growing) number of instances where applicants change, new ambassadors get added to applications, or we have multiple people applying for the same street. We'd like to see if it's possible to add a resident facing document center, where we could upload things like the applicant package and the access control plan. I think this is something NBP already has? And I think it makes sense to do this at a activation level and maybe also a cycle level? * from discussion in Sprint Review Thu 5/7/26 * Aim to give anyone who’s on the application access to the applicant package and control plan * This can be on the Application level (does not need to be per Activation Cycle), per Jonathan * This means we can expand the existing Notes feature, which is currently staff-only and internal, to include both internal and external records * Goal: staff can add internal documents for staff eyes only AND staff can add external documents that anyone on the application can see on the Application Details page in a Document Center table ___ # Builder Planning * Did a quick version of this in the [21 NOV 2025 TEST](https://builder.knack.com/atd/test-21-nov-2025--smo--smart-mobility/pages/scene_171) environment 🧪 --- ### 1. Database Tables - [ ] Add Note Type MC field to `ls_note` with options Internal, External (default = Internal; radio button display for ease of use) - [ ] Update all existing `ls_note` records to Note Type = Internal --- ### 2. Staff Portal - Application Details Page - [ ] Update Add Note button to Add Internal Note - [ ] Configure record rule: Note Type = Internal - [ ] Add new button to the same menu for Add External Note - [ ] Configure record rule: Note Type = External - [ ] Add Note Type to the Notes table - [ ] Sort by Note Type Test: <img width="1287" height="628" alt="Image" src="https://github.com/user-attachments/assets/4af292d8-0b6f-4254-bea7-916bdb980316" /> --- ### 3. Applicant Portal - Application Details Page - [ ] Add table to display `ls_note` records connected to the page’s application, filter to Note Type = External Test: <img width="1280" height="231" alt="Image" src="https://github.com/user-attachments/assets/f97a0b30-dac4-4bc3-a8cf-fbfe8854428f" /> --- ### 4. Testing - [ ] Test this on the Accessibility Test records in PROD Team: Apps, Type: Enhancement, Product: Smart Mobility Office Portal, Workgroup: CSD2026-05-07T19:03:322026-05-08T14:24:59false7612723440124639828332closedClosedOOD > What application are you using? Other / Not sure > Describe the problem. My speaker is not working Matts helping me > How soon do you need this? Soon — Within a week > Requested By Anthony S. Request ID: DTS26-136375 Workgroup: OOD, Type: IT Support, Team: Tech Services2026-05-07T18:57:062026-05-08T12:27:372026-05-08T12:27:37false68443907, 133022703440076272828331closedClosedSBO > What application are you using? Other / Not sure > Describe the problem. Looking for help in new Outlook calendar to add group Team. Name commented out below *received help from V. > How soon do you need this? Flexible — An extended timeline is OK > Requested By Monika S. Request ID: DTS26-136370 Workgroup: SBO, Team: Tech Services2026-05-07T17:36:102026-05-08T13:58:352026-05-08T13:58:50false133022703, 138721851440063567928330openFinance > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. having issues on in box > How soon do you need this? Flexible — An extended timeline is OK > Requested By Shane S. Request ID: DTS26-136365 Workgroup: Finance, Type: IT Support, Team: Tech Services, Product: O3652026-05-07T17:15:182026-05-08T12:50:49false164183211440061025628329closedClosedCSD# Background We want to be able to bring Living Streets applicants to the [Viability Map](https://austin.maps.arcgis.com/apps/webappviewer/index.html?id=85f5b0906088493ca2c39057b52e9fed&extent=3052120.7123%2C10036958.1486%2C3179054.0456%2C10097891.4819%2C102739) with the program-specific viability layer enabled so they can easily see if their block is eligible for the program that they are applying for. Check out [notes](https://docs.google.com/document/d/1hJa655Da1o0hmzfS8i-tmkuJaXSAb4UaBewJFHb-z2c/edit?tab=t.0#bookmark=id.7s97vhx3bw0m) and the [miro board](https://miro.com/app/board/uXjVMtdn2NM=/?moveToWidget=3458764670796018229&cot=14) from our LS sync for more information. ## What we need to do: - Create individual pages for each Living Streets program with the program's viability layer enabled by default. - Add the COA header and branding to the experience (similar to the [Prioritization Map](https://experience.arcgis.com/experience/db60fde20e6d497899bbbb5b6171b472)) ## Deliverable - Links to each of the program-specific viability map pages. Team: Geo, Product: Smart Mobility Office Portal, Workgroup: CSD, Type: GIS Web Application2026-05-07T17:11:182026-05-08T21:24:572026-05-08T21:24:57false114594205439958503628326openDTS## Island Browser and Extension Purpose: This epic tracks testing for the Island browser and extension for TPW applications (AMANDA, Knack, and MAXIMO). Others may also be added. Goal: The work in the included issues is to test the browser and/or browser extension on our existing applications to see if/where any internal user issues arise. ATS slides on Island launch [here](https://cityofaustin.sharepoint.com/sites/tpwDTS/Shared%20Documents/Forms/AllItems.aspx?viewid=2958c37f%2Dbe1b%2D4ca8%2Db045%2Ddc17d145a4ba&id=%2Fsites%2FtpwDTS%2FShared%20Documents%2FProjects%2FIsland%20Browser%2FIsland%20Browser%20slides%2Epdf&parent=%2Fsites%2FtpwDTS%2FShared%20Documents%2FProjects%2FIsland%20Browser). Workgroup: DTS, Type: Testing, Provider: ATS2026-05-07T14:35:482026-05-07T19:34:00true439948837228325openTDS > What application are you using? AMANDA > Describe the problem. I am locked out of my AMANDA account and need access > How soon do you need this? Urgently — Critical that this is addressed today > Requested By Austin J. Request ID: DTS26-136355 Type: Other, Impact: 1-Severe, Workgroup: TDS, Product: AMANDA2026-05-07T14:21:142026-05-07T14:32:56false33665701, 49930868, 63309637439877701128324closedClosedROW > What application are you using? Other / Not sure > Describe the problem. New employee, Jasmine L , TPW ROW field inspector "A", requires a city cell phone to perform her work duties in the field. > How soon do you need this? Soon — Within a week > Is there anything else we should know? As soon as possible to finish her onboarding and begin field inspections. > Requested By Gary Z. Request ID: DTS26-136350 Workgroup: ROW, Type: Other, Team: Tech Services2026-05-07T12:33:132026-05-08T15:39:342026-05-08T15:39:34false68443907439528900428323openDTS, OSE--Serialnumber--B2KJ3T3 --COAtag--DELL80075 --Kristina, N ## Steps - [ ] Talking to user about backing up their computers. Send message "your computer is on this years PC refresh. When would be a good time to have it swapped out? Do you have any special software?" - [ ] Recommend user to export all bookmarks and store on OneDrive>Documents folder - [ ] Recommend user to screen shot their ex, Quick Access favorites folder, desktop files layouts, pinned applications on desktop - [ ] Store other OneDrive>Documents folder - [ ] Check their Absolute/NetMotion profile (they need to be in TRN SAML profile) >Ask if they access AMD traffic cameras? ## Software Checklist - [ ] Avaya one-X phone - [ ] Adobe - [ ] ArcGIS - [ ] AutoCAD/AutoCAD 3D - [ ] BlueBeam >if user wants both (Adobe & BlueBeam), ask why? - [ ] SketchUp - [ ] MS Project - [ ] MS Visio ## Hardware Checklist Check these devices for outdated models, change their mobile power adapter (round --> USB-C) >Does the user need a GIS Modeling computer? - [ ] GIS Laptop w/ specialist docking station - [ ] Laptop - [ ] Power supply - [ ] Docking station Workgroup: OSE, Workgroup: DTS, Team: Tech Services2026-05-07T00:23:232026-05-14T17:53:26false68443907, 235511404439527774928322openAMD, DTS--Serialnumber--17KBKN3 --COAtag--DELL78001 --Francisco, G ## Steps - [ ] Talking to user about backing up their computers. Send message "your computer is on this years PC refresh. When would be a good time to have it swapped out? Do you have any special software?" - [ ] Recommend user to export all bookmarks and store on OneDrive>Documents folder - [ ] Recommend user to screen shot their ex, Quick Access favorites folder, desktop files layouts, pinned applications on desktop - [ ] Store other OneDrive>Documents folder - [ ] Check their Absolute/NetMotion profile (they need to be in TRN SAML profile) >Ask if they access AMD traffic cameras? ## Software Checklist - [ ] Avaya one-X phone - [ ] Adobe - [ ] ArcGIS - [ ] AutoCAD/AutoCAD 3D - [ ] BlueBeam >if user wants both (Adobe & BlueBeam), ask why? - [ ] SketchUp - [ ] MS Project - [ ] MS Visio ## Hardware Checklist Check these devices for outdated models, change their mobile power adapter (round --> USB-C) >Does the user need a GIS Modeling computer? - [ ] GIS Laptop w/ specialist docking station - [ ] Laptop - [ ] Power supply - [ ] Docking station Workgroup: AMD, Workgroup: DTS, Team: Tech Services2026-05-07T00:19:512026-05-08T12:56:28false68443907, 235511404439526465128321closedClosedAMD--Serialnumber--87C36M3 --COAtag--DELL77853 --Rolando, R ## Steps - [ ] Talking to user about backing up their computers. Send message "your computer is on this years PC refresh. When would be a good time to have it swapped out? Do you have any special software?" - [ ] Recommend user to export all bookmarks and store on OneDrive>Documents folder - [ ] Recommend user to screen shot their ex, Quick Access favorites folder, desktop files layouts, pinned applications on desktop - [ ] Store other OneDrive>Documents folder - [ ] Check their Absolute/NetMotion profile (they need to be in TRN SAML profile) >Ask if they access AMD traffic cameras? ## Software Checklist - [ ] Avaya one-X phone - [ ] Adobe - [ ] ArcGIS - [ ] AutoCAD/AutoCAD 3D - [ ] BlueBeam >if user wants both (Adobe & BlueBeam), ask why? - [ ] SketchUp - [ ] MS Project - [ ] MS Visio ## Hardware Checklist Check these devices for outdated models, change their mobile power adapter (round --> USB-C) >Does the user need a GIS Modeling computer? - [ ] GIS Laptop w/ specialist docking station - [ ] Laptop - [ ] Power supply - [ ] Docking station Workgroup: AMD, Type: IT Support, Team: Tech Services2026-05-07T00:16:202026-05-07T16:31:462026-05-07T16:32:06false68443907, 164183211, 235511404439382912728303closedClosedSBO > What application are you using? Maximo > Describe the problem. My maximo app is not working on my I-Pad it was not fixed correctly, and new user (commented out below) needs an ATT sims card for his I-Pad Attention @Matthew-M-TPW > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? Need ASAP because I need Maximo to close tickets out in field > Requested By Bobby R. Request ID: DTS26-136315 Type: Other, Impact: 1-Severe, Product: Maximo, Team: Maximo, Workgroup: SBO, Team: Tech Services2026-05-06T19:24:112026-05-08T12:55:262026-05-08T12:55:27false164183211438499343828270closedClosedATSD > What application are you using? Other / Not sure > Describe the problem. Training room assistance > How soon do you need this? Urgently — Critical that this is addressed today > Requested By Caitlin D. Request ID: DTS26-136210 Workgroup: ATSD, Type: Other, Impact: 1-Severe2026-05-05T14:51:122026-05-05T15:12:212026-05-05T15:12:21false164183211439522860228320closedClosedEnforcement Services, DTS--Serialnumber--F3P6H13 --COAtag--DELL70536 --Angel, S ## Steps - [ ] Talking to user about backing up their computers. Send message "your computer is on this years PC refresh. When would be a good time to have it swapped out? Do you have any special software?" - [ ] Recommend user to export all bookmarks and store on OneDrive>Documents folder - [ ] Recommend user to screen shot their ex, Quick Access favorites folder, desktop files layouts, pinned applications on desktop - [ ] Store other OneDrive>Documents folder - [ ] Check their Absolute/NetMotion profile (they need to be in TRN SAML profile) >Ask if they access AMD traffic cameras? ## Software Checklist - [ ] Avaya one-X phone - [ ] Adobe - [ ] ArcGIS - [ ] AutoCAD/AutoCAD 3D - [ ] BlueBeam >if user wants both (Adobe & BlueBeam), ask why? - [ ] SketchUp - [ ] MS Project - [ ] MS Visio ## Hardware Checklist Check these devices for outdated models, change their mobile power adapter (round --> USB-C) >Does the user need a GIS Modeling computer? - [ ] GIS Laptop w/ specialist docking station - [ ] Laptop - [ ] Power supply - [ ] Docking station Workgroup: DTS, Workgroup: Enforcement Services, Team: Tech Services2026-05-07T00:05:512026-05-07T00:08:552026-05-07T00:08:55false138721851439516481328319openTPW[Release Process Docs](https://atd-dts.gitbook.io/moped-documentation/product-management/release-process) - [ ] Bump Moped editor `package.json` version to `v3.7.0` @mddilley - [ ] Schedule release party - @mddilley - [ ] Update [QA script](https://docs.google.com/spreadsheets/d/1n_O6MLh9cwwPf57HUM394Ea-z9uuoEV1-QW4axNZXLE/edit#gid=1099176671) as needed - @mddilley - [ ] Advise users of downtime using [template](https://docs.google.com/document/d/1hpBIx41mttSF6-XgeFuxnJPsK7dfpok97O08oytThnc/edit#heading=h.51j00pz8giuz) - @mddilley - [ ] Merge open PRs - @mddilley - [ ] Propose + vote on release names (names of small Texas towns) - @chiaberry - [ ] Cut release branch - @chiaberry - [ ] Do testing - @mddilley - [ ] Polish release notes - @chiaberry - [ ] Schedule email to let users know maintenance is starting - @mddilley - Did we add or remove columns from DB views [that the Power BI dataflow depends on](https://atd-dts.gitbook.io/moped-documentation/product-management/updating-the-arcgis-online-components-database-view)? - @mddilley - [ ] Let the Data Science team know - **Removing columns that the dataflow expects will break the dataflow** and **column additions require rebuilding the connection** (requires rebuild for the dataflow to know about new column but won't break the dataflow) - [ ] Do [full replace](https://github.com/cityofaustin/atd-moped/tree/main/moped-etl/arcgis) of AGOL dataset if needed - [ ] Snap database in RDS - @frankhereford - [ ] graphql-engine version bumps ([releases & tags](https://github.com/hasura/graphql-engine/releases)) - @frankhereford - Update version-controlled task definitions - [ ] staging to latest `graphql-engine` release (`version`) - [ ] production to previous staging release version + any patches (`version`) - [ ] Update local dev docker compose to latest `graphql-engine` (`version`) - [ ] Merge RC to prod - @mddilley - [ ] Run the eCAPRIS funding ETL to backfill `subproject_name` in **staging and production** - [ ] Let users know maintenance is over using [template](https://docs.google.com/document/d/1hpBIx41mttSF6-XgeFuxnJPsK7dfpok97O08oytThnc/edit#heading=h.51j00pz8giuz) - @mddilley - [ ] Create issue for `v3.8.0` release - @mddilley - [ ] Update [feature list](https://app.gitbook.com/o/-LzDQOVGhTudbKRDGpUA/s/-MIQvl_rKnZ_-wHRdp4J/product-management/features) with any new major features @mddilley - [ ] Send release notes to Moped users using [template](https://docs.google.com/document/d/1hpBIx41mttSF6-XgeFuxnJPsK7dfpok97O08oytThnc/edit#heading=h.jf63bjq5syy7) (including reminder to refresh the page) - @mddilley - [ ] Update staff accounts if there are any bounced emails - @mddilley - [ ] Update [database view documentation sheet](https://docs.google.com/spreadsheets/d/1xM6pJVZ_iJnLL9FVbrL1g8HKnlZHSSyYYUsWufFHTZ0/edit?gid=0#gid=0) if there is a new column added in this release @mddilley - [ ] Check in on [workgroup documentation](https://cityofaustin.sharepoint.com/sites/MopedWorkgroupDocumentation) @mddilley - [ ] Renew Nearmap API key by 05/2031Team: Dev, Product: Moped, Workgroup: TPW2026-05-06T23:48:312026-05-06T23:48:42false3653206, 12474808, 37249039439516013128318openEnforcement Services, DTS--Serialnumber--B6XJ3T3 --COAtag--DELL80080 --Michael, S ## Steps - [ ] Talking to user about backing up their computers. Send message "your computer is on this years PC refresh. When would be a good time to have it swapped out? Do you have any special software?" - [ ] Recommend user to export all bookmarks and store on OneDrive>Documents folder - [ ] Recommend user to screen shot their ex, Quick Access favorites folder, desktop files layouts, pinned applications on desktop - [ ] Store other OneDrive>Documents folder - [ ] Check their Absolute/NetMotion profile (they need to be in TRN SAML profile) >Ask if they access AMD traffic cameras? ## Software Checklist - [ ] Avaya one-X phone - [ ] Adobe - [ ] ArcGIS - [ ] AutoCAD/AutoCAD 3D - [ ] BlueBeam >if user wants both (Adobe & BlueBeam), ask why? - [ ] SketchUp - [ ] MS Project - [ ] MS Visio ## Hardware Checklist Check these devices for outdated models, change their mobile power adapter (round --> USB-C) >Does the user need a GIS Modeling computer? - [ ] GIS Laptop w/ specialist docking station - [ ] Laptop - [ ] Power supply - [ ] Docking station Workgroup: DTS, Workgroup: Enforcement Services, Team: Tech Services2026-05-06T23:47:182026-05-14T17:45:32false68443907, 235511404439513888128317openMobility Services, DTS--Serialnumber--J5XJ3T3 --COAtag--DELL80076 --Toby, T ## Steps - [ ] Talking to user about backing up their computers. Send message "your computer is on this years PC refresh. When would be a good time to have it swapped out? Do you have any special software?" - [ ] Recommend user to export all bookmarks and store on OneDrive>Documents folder - [ ] Recommend user to screen shot their ex, Quick Access favorites folder, desktop files layouts, pinned applications on desktop - [ ] Store other OneDrive>Documents folder - [ ] Check their Absolute/NetMotion profile (they need to be in TRN SAML profile) >Ask if they access AMD traffic cameras? ## Software Checklist - [ ] Avaya one-X phone - [ ] Adobe - [ ] ArcGIS - [ ] AutoCAD/AutoCAD 3D - [ ] BlueBeam >if user wants both (Adobe & BlueBeam), ask why? - [ ] SketchUp - [ ] MS Project - [ ] MS Visio ## Hardware Checklist Check these devices for outdated models, change their mobile power adapter (round --> USB-C) >Does the user need a GIS Modeling computer? - [ ] GIS Laptop w/ specialist docking station - [ ] Laptop - [ ] Power supply - [ ] Docking station Workgroup: DTS, Workgroup: Mobility Services, Team: Tech Services2026-05-06T23:41:532026-05-14T17:43:28false68443907, 235511404439512472628316openMobility Services, DTS--Serialnumber--FP2K3T3 --COAtag--DELL80087 --Ryan, R ## Steps - [ ] Talking to user about backing up their computers. Send message "your computer is on this years PC refresh. When would be a good time to have it swapped out? Do you have any special software?" - [ ] Recommend user to export all bookmarks and store on OneDrive>Documents folder - [ ] Recommend user to screen shot their ex, Quick Access favorites folder, desktop files layouts, pinned applications on desktop - [ ] Store other OneDrive>Documents folder - [ ] Check their Absolute/NetMotion profile (they need to be in TRN SAML profile) >Ask if they access AMD traffic cameras? ## Software Checklist - [ ] Avaya one-X phone - [ ] Adobe - [ ] ArcGIS - [ ] AutoCAD/AutoCAD 3D - [ ] BlueBeam >if user wants both (Adobe & BlueBeam), ask why? - [ ] SketchUp - [ ] MS Project - [ ] MS Visio ## Hardware Checklist Check these devices for outdated models, change their mobile power adapter (round --> USB-C) >Does the user need a GIS Modeling computer? - [ ] GIS Laptop w/ specialist docking station - [ ] Laptop - [ ] Power supply - [ ] Docking station Workgroup: DTS, Workgroup: Mobility Services, Team: Tech Services2026-05-06T23:37:062026-05-14T17:40:49false68443907, 235511404439510477028315closedClosedAMD, DTS--Serialnumber--GD4XSQ3 --COAtag--DELL78290 --Larry, M ## Steps - [ ] Talking to user about backing up their computers. Send message "your computer is on this years PC refresh. When would be a good time to have it swapped out? Do you have any special software?" - [ ] Recommend user to export all bookmarks and store on OneDrive>Documents folder - [ ] Recommend user to screen shot their ex, Quick Access favorites folder, desktop files layouts, pinned applications on desktop - [ ] Store other OneDrive>Documents folder - [ ] Check their Absolute/NetMotion profile (they need to be in TRN SAML profile) >Ask if they access AMD traffic cameras? ## Software Checklist - [ ] Avaya one-X phone - [ ] Adobe - [ ] ArcGIS - [ ] AutoCAD/AutoCAD 3D - [ ] BlueBeam >if user wants both (Adobe & BlueBeam), ask why? - [ ] SketchUp - [ ] MS Project - [ ] MS Visio ## Hardware Checklist Check these devices for outdated models, change their mobile power adapter (round --> USB-C) >Does the user need a GIS Modeling computer? - [ ] GIS Laptop w/ specialist docking station - [ ] Laptop - [ ] Power supply - [ ] Docking station Workgroup: AMD, Workgroup: DTS, Team: Tech Services2026-05-06T23:31:092026-05-12T14:57:222026-05-12T14:57:22false68443907309780713022798closedClosedOSEWorkgroup: OSE, Type: Data, Team: Geo, Product: AMANDA, Type: GIS Web Application2025-05-28T15:40:402025-05-28T15:42:272025-06-03T16:42:54false114594205439507055528314closedClosedTPW, DTS--Serialnumber--G64XSQ3 --COAtag--DELL78305 --Monique, V ## Steps - [ ] Talking to user about backing up their computers. Send message "your computer is on this years PC refresh. When would be a good time to have it swapped out? Do you have any special software?" - [ ] Recommend user to export all bookmarks and store on OneDrive>Documents folder - [ ] Recommend user to screen shot their ex, Quick Access favorites folder, desktop files layouts, pinned applications on desktop - [ ] Store other OneDrive>Documents folder - [ ] Check their Absolute/NetMotion profile (they need to be in TRN SAML profile) >Ask if they access AMD traffic cameras? ## Software Checklist - [ ] Avaya one-X phone - [ ] Adobe - [ ] ArcGIS - [ ] AutoCAD/AutoCAD 3D - [ ] BlueBeam >if user wants both (Adobe & BlueBeam), ask why? - [ ] SketchUp - [ ] MS Project - [ ] MS Visio ## Hardware Checklist Check these devices for outdated models, change their mobile power adapter (round --> USB-C) >Does the user need a GIS Modeling computer? - [ ] GIS Laptop w/ specialist docking station - [ ] Laptop - [ ] Power supply - [ ] Docking station Workgroup: DTS, Type: IT Support, Team: Tech Services, Workgroup: TPW2026-05-06T23:22:452026-05-13T16:10:082026-05-13T16:10:08false133022703, 235511404439503859328313openTPW, DTS--Serialnumber--974XSQ3 --COAtag--G64XSQ3 --Beatrice, B ## Steps - [ ] Talking to user about backing up their computers. Send message "your computer is on this years PC refresh. When would be a good time to have it swapped out? Do you have any special software?" - [ ] Recommend user to export all bookmarks and store on OneDrive>Documents folder - [ ] Recommend user to screen shot their ex, Quick Access favorites folder, desktop files layouts, pinned applications on desktop - [ ] Store other OneDrive>Documents folder - [ ] Check their Absolute/NetMotion profile (they need to be in TRN SAML profile) >Ask if they access AMD traffic cameras? ## Software Checklist - [ ] Avaya one-X phone - [ ] Adobe - [ ] ArcGIS - [ ] AutoCAD/AutoCAD 3D - [ ] BlueBeam >if user wants both (Adobe & BlueBeam), ask why? - [ ] SketchUp - [ ] MS Project - [ ] MS Visio ## Hardware Checklist Check these devices for outdated models, change their mobile power adapter (round --> USB-C) >Does the user need a GIS Modeling computer? - [ ] GIS Laptop w/ specialist docking station - [ ] Laptop - [ ] Power supply - [ ] Docking station Workgroup: DTS, Team: Tech Services, Workgroup: TPW2026-05-06T23:14:252026-05-14T17:37:54false133022703, 164183211439502593428312closedClosedTPW--Serialnumber--974XSQ3 --COAtag--DELL78294 --Beatrice, B ## Steps - [ ] Talking to user about backing up their computers. Send message "your computer is on this years PC refresh. When would be a good time to have it swapped out? Do you have any special software?" - [ ] Recommend user to export all bookmarks and store on OneDrive>Documents folder - [ ] Recommend user to screen shot their ex, Quick Access favorites folder, desktop files layouts, pinned applications on desktop - [ ] Store other OneDrive>Documents folder - [ ] Check their Absolute/NetMotion profile (they need to be in TRN SAML profile) >Ask if they access AMD traffic cameras? ## Software Checklist - [ ] Avaya one-X phone - [ ] Adobe - [ ] ArcGIS - [ ] AutoCAD/AutoCAD 3D - [ ] BlueBeam >if user wants both (Adobe & BlueBeam), ask why? - [ ] SketchUp - [ ] MS Project - [ ] MS Visio ## Hardware Checklist Check these devices for outdated models, change their mobile power adapter (round --> USB-C) >Does the user need a GIS Modeling computer? - [ ] GIS Laptop w/ specialist docking station - [ ] Laptop - [ ] Power supply - [ ] Docking station Team: Tech Services, Workgroup: TPW2026-05-06T23:10:392026-05-06T23:16:592026-05-06T23:16:59false138721851439467164928311closedClosedOPM > What application are you using? AMD Data Tracker > Describe the problem. Could I please have view access to the AMD data tracker? BC would like us to show total comm tickets at TPWstat and this data is currently housed in the tracker. I believe I could pull a report that shows us this data in preparation for the next meeting. Alternatively, we could also explore adding the "Work Group" field to the Traffic Signal Work Orders dataset and we can automate this instead! https://data.austintexas.gov/Transportation-and-Mobility/Traffic-Signal-Work-Orders/4qmj-36nv/about_data > How soon do you need this? Flexible — An extended timeline is OK > Is there anything else we should know? Would be nice to have access soon, but the automation I think is flexible and we can talk about it at our next sprint! > Requested By Adriana M. Request ID: DTS26-136345 Type: IT Support, Team: Apps, Product: AMD Data Tracker, Workgroup: OPM2026-05-06T21:51:082026-05-11T19:55:222026-05-11T19:55:22false21112975439464634128310openAMD > What application are you using? AMD Data Tracker > Describe the problem. List of TK in data tracker is not showing "new" TKs -- Inventory, PIP or WRK. FYI -- TKs already showing in ECapris. - Example in screenshot: `62ART6B230` - Other example: `62ART6M437` > Website Address https://atd.knack.com/amd#home/ > Requested By Ivonne N. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/69fbb5811bf92bd78e0065be/screenshot20260506163853.jpg) (98.66kb) Request ID: DTS26-136340 Workgroup: AMD, Type: Bug Report, Team: Apps, Product: AMD Data Tracker2026-05-06T21:45:282026-05-12T17:18:09false61209591439379334728302closedClosedOSE > What application are you using? ArcGIS > Describe the problem. Map for Austin Heart and Stroke Walk Please copy the Moonlight Margarita Run closures - map attached. Event Date: Nov 14th, 2026 Event Times: 9:15am - 10:45am Closure Times: 5am - 12pm Riverside (full & LAO): 5am - 12pm All other closures: 7am - 12pm > How soon do you need this? Flexible — An extended timeline is OK > Is there anything else we should know? We need to add to the ACE website, ideally before the end of the month. > Requested By Dawn K. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/69fb927464c82a471de67b89/map_acev2_moonlightmargaritarun_20260415.pdf) (3.67mb) Request ID: DTS26-136310 Workgroup: OSE, Type: Map Request, Team: Geo2026-05-06T19:18:062026-05-08T14:45:192026-05-08T14:45:19false188904275435172061628163closedClosedOCE > What application are you using? Other / Not sure > Describe the problem. Request standing desk top > How soon do you need this? Flexible — An extended timeline is OK > Requested By Stephen B. Request ID: DTS26-135930 Workgroup: OCE, Team: Tech Services, Type: Hardware Support2026-04-29T15:24:062026-04-30T17:55:162026-04-30T17:55:41false235511404439438187828309openCSD# Background We want to make it easier for applicants to determine if they are eligible for an LS program. The Living Streets Viability map was created to help residents determine if their block or surround blocks are eligible for the Living Streets programs but it isn't being used that much. We suspect this is because it's historically been located at the bottom of the Living Streets PIO website, and separate from the application. Additionally, with application asks applicants if their blocks are eligible but doesn't provide guide the applicants in how to determine their eligibility. Also, the Viability map was removed from the PIO site with the city-wide website update. Recently, we updated the [Viability Map ](https://austin.maps.arcgis.com/apps/mapviewer/index.html?webmap=f3cd4ad4983b43c59172b94d629a5634) to include program information for all LS programs, updated the data and aligned with viability filters with the LS's updated evaluation criteria. ### What we need to do - Add links to the program-specific Viability Map pages on the “Getting Started” pages. - Embed the map directly within: (1) the HS/PS EOI Submittal page and (2) the NBP Application page - Refer to the Miro mockups for the proposed UX/layout approach. ## Link to program-specific Viability Map pages Healthy Streets: https://experience.arcgis.com/experience/99935e2f50ea421a885a8ae4d8d8b91f/page/Healthy-Street-Viability?draft=true Play Streets: https://experience.arcgis.com/experience/99935e2f50ea421a885a8ae4d8d8b91f/page/Play-Street-Viability?draft=true NBP: https://experience.arcgis.com/experience/99935e2f50ea421a885a8ae4d8d8b91f/page/Neighborhood-Block-Party-Viability?draft=true ## To create an iFrame Check out the screen shot [HERE](https://github.com/cityofaustin/atd-data-tech/issues/28329#issuecomment-4409966089) # Miro Concept [HERE](https://miro.com/app/board/uXjVMtdn2NM=/?moveToWidget=3458764670796018229&cot=14)Team: Apps, Product: Smart Mobility Office Portal, Workgroup: CSD2026-05-06T20:58:132026-05-15T20:32:41false100615928439430845428308openEnforcement Services, TPW--Serialnumber--F3P6H13 --COAtag--DELL70536 --Angel, S ## Steps - [ ] Talking to user about backing up their computers. Send message "your computer is on this years PC refresh. When would be a good time to have it swapped out? Do you have any special software?" - [ ] Recommend user to export all bookmarks and store on OneDrive>Documents folder - [ ] Recommend user to screen shot their ex, Quick Access favorites folder, desktop files layouts, pinned applications on desktop - [ ] Store other OneDrive>Documents folder - [ ] Check their Absolute/NetMotion profile (they need to be in TRN SAML profile) >Ask if they access AMD traffic cameras? ## Software Checklist - [ ] Avaya one-X phone - [ ] Adobe - [ ] ArcGIS - [ ] AutoCAD/AutoCAD 3D - [ ] BlueBeam >if user wants both (Adobe & BlueBeam), ask why? - [ ] SketchUp - [ ] MS Project - [ ] MS Visio ## Hardware Checklist Check these devices for outdated models, change their mobile power adapter (round --> USB-C) >Does the user need a GIS Modeling computer? - [ ] GIS Laptop w/ specialist docking station - [ ] Laptop - [ ] Power supply - [ ] Docking station Workgroup: Enforcement Services, Team: Tech Services, Workgroup: TPW2026-05-06T20:44:362026-05-13T15:50:10false68443907, 235511404439409864628307closedClosedUrban Forestry > What application are you using? Other / Not sure > Describe the problem. Requesting Snagit application be installed on my PC. > How soon do you need this? Soon — Within a week > Requested By Michael J. Request ID: DTS26-136335 Type: IT Support, Workgroup: Urban Forestry, Team: Tech Services2026-05-06T20:09:062026-05-13T11:20:462026-05-13T11:20:46false68443907439408055728306closedClosedOCE > What application are you using? Maximo > Describe the problem. I’d really appreciate your help importing these additional Service Plan fog seal WOs into Maximo. I am attaching the two entry files for the import. Crews are scheduled to start these streets on 5/12, so it would be great if we could have the WOs in place before then. > How soon do you need this? Soon — Within a week > Is there anything else we should know? Crews are starting these streets on 5/12. It would be great if we can have the WOs in place before this date. > Requested By Reza K. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/69fb9db1f39126db2ca0eece/maximo_entries_specifications_fog_seals_fy26_additional.xlsx) (12.06kb) Request ID: DTS26-136330 Type: Other, Product: Maximo, Workgroup: OCE2026-05-06T20:06:062026-05-11T19:26:132026-05-11T19:26:14false133040608439402684028305openParking Services > What application are you using? SMD Data Tracker > Describe the problem. A member of my team (name commented out) is needing access to the Signs and Markings Knack portal. She will be submitting signs and markings work orders as part of the paid parking system and RPP system. I am not completely sure if the SMD Data Tracker is the Signs and Markings Knack work order portal. > How soon do you need this? Soon — Within a week > Is there anything else we should know? I am needing this to be complete relatively quickly. Having access to the SMD knack portal will allow Monique to submit work orders she has created. We thought she already had access to SMD knack portal but she does not. > Requested By Ryan R. Request ID: DTS26-136325 Workgroup: Parking Services, Type: IT Support, Team: Apps2026-05-06T19:57:062026-05-15T04:20:42false61209591439392095128304openROW > What application are you using? AMANDA > Describe the problem. ## Investigate AMANDA Reporting by Defined Map Boundaries for Monthly ROW Inspections ### Description: Christopher N., ROW Supervising Engineer, requested an evaluation of whether AMANDA can generate a monthly report of all inspections within user-defined map boundaries. This ticket should assess feasibility and scope, including: 1. Whether these boundaries would align 1:1 with the existing ROW Inspector Zones feature layer; 2. If not, how such geographic areas would be defined, stored, and maintained within the system; and 3. Whether this request is already addressed or could be addressed by the scope of GitHub issue #27369. ### Considerations: Analysis should include any data dependencies, required GIS-AMANDA integrations, and potential impacts to existing workflows or reporting structures. > How soon do you need this? Flexible — An extended timeline is OK > Requested By Russell B. Request ID: DTS26-136320 Workgroup: ROW, Type: Other, Team: Geo, Product: AMANDA, Team: AMANDA2026-05-06T19:39:062026-05-06T20:20:09false49930868, 114594205439367885728301openPavement Operations > What application are you using? Maximo > Describe the problem. Hello, I need for a new user (name and employee id commented out below) to have access to Maximo. > How soon do you need this? Soon — Within a week > Requested By Jonathan G. Request ID: DTS26-136305 Type: IT Support, Product: Maximo, Team: Maximo, Workgroup: Pavement Operations2026-05-06T18:57:052026-05-11T19:21:51false133040608, 134445095439349636728300closedClosedDTSAs an initial component of the public application accessibility audit, we need to identify all current public facing AGOL applications. This includes web appbuilder, experience builder, instant app, dashboard, and storymap applications. A review of these applications needs to be completed for all AGOL accounts where DTS owns the credentials. The google doc below has been created to track these items: https://docs.google.com/spreadsheets/d/1sbsIgoDN81SO07u5uAjxJAXK9IOlxPWwKkegUv6au2Q/edit?gid=0#gid=0Workgroup: DTS, Team: Geo, Type: Research2026-05-06T18:20:592026-05-07T21:05:332026-05-07T21:05:34false159822635439348952928299openATSDAdd a socrata dataset to store materials for signs & markings to aid in reporting. Kaz W was looking to use this in his tableau dashboard. - [Markings materials DAG](https://github.com/cityofaustin/atd-airflow/blob/production/dags/atd_knack_markings_materials.py) - [Signs materials DAG](https://github.com/cityofaustin/atd-airflow/blob/production/dags/atd_knack_signs_materials.py) Workgroup: ATSD, Type: Open Data, Team: Data Science2026-05-06T18:19:362026-05-06T18:23:23false30810522439345214028298closedClosedUrban Forestry > What application are you using? Other / Not sure > Describe the problem. I am having issues with access to the G drive. I received an error. V is assisting. thank you > How soon do you need this? Flexible — An extended timeline is OK > Requested By Olivia S. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/69fb83c3891cb86e3703e4fe/gdriveerror.png) (29.64kb) Request ID: DTS26-136300 Type: IT Support, Workgroup: Urban Forestry, Team: Tech Services2026-05-06T18:12:092026-05-06T19:37:482026-05-06T20:07:04false138721851, 164183211439340757728297openMobility Services## Background The Mobility Services Team reported that: > Question, is there a way to have the notes, when added on the OA main page, transfer to the notes under the View Attachments tab? I just copied and pasted from one page to the other for now. > .... > On Application ID# 128, I put a note in the attachment for the vehicle's proof of ownership, on the OA main page, however, when I went to the View attachments page, the note did not transfer. I need to copy and paste the note from the one to the other. If Someone is reviewing the "View Attachments page, the note did not show but the status does. | OA Page | View Attachments | | ---- | ---- | | <img width="1883" height="225" alt="Image" src="https://github.com/user-attachments/assets/55adb55f-889d-4b5c-b3f2-15a7c40b312e" /> | <img width="1882" height="262" alt="Image" src="https://github.com/user-attachments/assets/a81c2891-7849-4fd5-a012-7570b9590b65" /> ## What we need to do - Update the system so that internal comments added to the OA attachments appear on the Application Page AND the View Attachments Page. Team: Apps, Workgroup: Mobility Services, Product: Mobility Services Portal, Project: MSP Operating Authority2026-05-06T18:03:172026-05-12T18:58:36false31259724439336038828296closedClosedUrban Forestry > What application are you using? Maximo > Describe the problem. Good afternoon, I was hoping to request a new employee account in Maximo (checking for employee ID#) David C Environmental Inspection Specialist Sr. Shane K (Supervisor) New Account > How soon do you need this? Soon — Within a week > Requested By Shane K. Request ID: DTS26-136295 Type: IT Support, Product: Maximo, Workgroup: Urban Forestry2026-05-06T17:54:062026-05-12T15:58:312026-05-12T15:58:31false133040608439331601228295openTED > What application are you using? ArcGIS > Describe the problem. The traffic calming asset map does not have all locations when downloaded to CSV. https://austin.maps.arcgis.com/apps/webappviewer/index.html?id=ca2826a8182b4283888e038b41c31c6d Examples: ROCKPOINT DR CIRCLE S RD CARNARVON LN Issue: I am using this CSV to compare against OCE/SBO's maintenance plans and need it to be accurate. > How soon do you need this? Soon — Within a week > Requested By Shelby S. Request ID: DTS26-136290 Workgroup: TED, Type: Data, Team: Geo2026-05-06T17:45:262026-05-11T20:35:24false114594205439326870228294openATSD > What application are you using? Traffic Register > Describe the problem. Need access to regulations for research purposes. > How soon do you need this? Soon — Within a week > Requested By Ricky C. Request ID: DTS26-136285 Workgroup: ATSD, Type: IT Support, Product: Traffic Register2026-05-06T17:36:082026-05-06T17:38:47false61209591439325329828293openTPWWe use a few different methods of submitting `null` instead of an empty string for nullable text columns across the app. We should create a helper that we can reach for in the future and use to replace the mixed implementations. **This could intersect with our goal of building TypeScript coverage in Moped.** **In Scope** - Use example in `NewProjectView` component payload (`projectSecondaryName?.length > 0 ? projectSecondaryName : null`) to create a helper and replace where neededTeam: Dev, Need: 3-Could Have, Type: Enhancement, Product: Moped, Workgroup: TPW2026-05-06T17:33:042026-05-06T17:33:53false438754413128284openOPM### Description - [ ] Archive the tables related to performance metrics in AMD Data Tracker - [ ] Delete the tables and pages for performance metric tracking entirely Team: Apps, Product: AMD Data Tracker, Type: Tech Debt, Workgroup: OPM2026-05-05T22:45:112026-05-05T22:48:41false61209591438717542028283closedClosedOCE > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. Could you please schedule the installation of a "riser platform" in cubicle 5537.025 to address an ADA issue? Thanks for your assistance. > How soon do you need this? Soon — Within a week > Requested By Floyd B. Request ID: DTS26-136250 Type: IT Support, Workgroup: OCE, Team: Tech Services, Product: O3652026-05-05T21:21:122026-05-12T13:06:172026-05-12T13:06:17false164183211439324701828292openThe CTN's current design for capturing traffic flow directionality along One Ways has yet to be improved and relies on a flawed and slightly complicated relationship between two fields ORIENTATION and ONE_WAY. Moreover, across the CTN there are glaring errors where that information is entirely incorrect. - The ORIENTATION field indicates whether a segment is North to South or East to West, and is automated based on start point > end point geometry. - ONE_WAY is broken up into Bidirectional, and for One-Way streets there are two possible values. 'From-to' and 'To-from'. The relationship between these fields is somewhat confusing for new users, but is supposed to work so that a combination of 'North to South' and 'From-to' determines, 'From-North, 'to-South'. If instead the ONE_WAY field was 'To-From' it would indicate 'To-North, 'From-South'. This can and should be reduced to 1 field for optimal simplicity and accuracy. There are several ways to do this, but I will take some time to research and deconstruct each approach so that I can narrow down a preferred plan for how we can capture this information most effectively with a single field. Upon doing so, I would also make it my mission to manually go through and verify accuracy for every existing One-Way in the CTN, since this is rather important information to get right in my opinion. [5/12/2026]: I have more detailed and current notes on my preferred approach to updating this data in my Miro Board, URL below: https://miro.com/app/board/uXjVHWwEcNc=/Type: Data, Team: Geo, Type: Enhancement, Product: CTN2026-05-06T17:31:472026-05-12T19:52:14false188904275439288700828291openSUTD > What application are you using? Other / Not sure > Describe the problem. Training request - general SharePoint overview with emphasis on connecting SharePoint folders to Windows Explorer at the June 9th SUTD staff meeting around 11:30 AM (lunch to be provided). > How soon do you need this? Unsure > Requested By Eric D. Request ID: DTS26-136280 Type: Training, Team: Apps, Workgroup: SUTD, Team: Tech Services2026-05-06T16:21:142026-05-06T17:19:02false21112975, 68443907, 133022703439265826628290closedClosedSBO > What application are you using? Other / Not sure > Describe the problem. Not able to log into St. Elmo district time clock - Locked out password is working - > Website Address 4411-A Meinardus Dr Internet Browser: Chrome > Requested By Eladio M. Request ID: DTS26-136275 Impact: 2-Major, Team: Apps, Workgroup: SBO, Type: Hardware Support2026-05-06T15:42:062026-05-06T16:29:012026-05-06T16:30:31false61209591439255687328289openTPWWe now show the disabled note edit and delete buttons when: - the current user is not the author of the note/status update - the status update is from eCAPRIS and cannot be edited from within Moped Also, we disabled the funding table row delete button when: - the current row is synced from eCAPRIS We should continue the pattern of using tooltips to explain this business logic to users which makes the UI more comprehensible. **In Scope** - Add a tooltip to the disabled note buttons for when you are not the author that says "Only the author can edit or delete this note" - Can be separate tooltips for the edit ("Only the author can edit this note") and delete buttons if it isn't a big change in effort - Add a tooltip to the disabled note buttons for eCAPRIS status updates that says "Status updates from eCAPRIS can't be edited or deleted in Moped" - Can be separate tooltips for the edit ("Status updates from eCAPRIS can't be edited in Moped") and delete buttons if it isn't a big change in effort - Add a tooltip to the disabled delete icon in the funding table on eCAPRIS-synced rows that says "Funding sources synced from eCAPRIS can't be deleted in Moped"Team: Dev, Need: 2-Should Have, Type: Enhancement, Product: Moped, Type: Snackoo 🍫, Workgroup: TPW2026-05-06T15:25:552026-05-14T15:48:46false439233942528288openATSD > What application are you using? Maximo > Describe the problem. NEW Report Request for Daily Striping Notification Report > How soon do you need this? Flexible — An extended timeline is OK > Requested By Christopher E. Request ID: DTS26-136270 Workgroup: ATSD, Type: IT Support, Product: Maximo2026-05-06T14:54:162026-05-06T14:54:16false49591623439217316628287closedClosedROW > What application are you using? ArcGIS > Describe the problem. ## Update ROW Inspector Zone Feature Layer for Staffing Changes ### Description: Update the ROW Inspector Zone feature layer to reflect current staffing and zone assignments. Replace Ed B. with Stephan K. in Ed B.’s existing zone, and replace Stephan K. with Jamie A. in Stephan K.’s zone. Jamie A. will temporarily cover two zones until a new inspector is hired and onboarded. Ensure all updates are accurately reflected and pushed to downstream applications and web viewers, including ROWPACT. > How soon do you need this? Soon — Within a week > Requested By Russell B. Request ID: DTS26-136265 Workgroup: ROW, Type: Data, Impact: 2-Major, Team: Geo, Need: 1-Must Have, Type: Enhancement2026-05-06T14:30:262026-05-12T21:46:362026-05-12T21:46:40false49930868, 114594205439175238228286closedClosedCSD > What application are you using? Other / Not sure > Describe the problem. Forgot my computer, would like to borrow one > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? Can’t work > Requested By Jonathan S. Request ID: DTS26-136260 Type: Other, Impact: 1-Severe, Workgroup: CSD, Team: Tech Services2026-05-06T13:33:072026-05-12T13:07:512026-05-12T13:08:11false235511404439099184628285openSMD > What application are you using? SMD Data Tracker > Describe the problem. Please upload TRP Construction New Unit Pricing under TRP / 886 - 2026 > How soon do you need this? Flexible — An extended timeline is OK > Requested By Cathy K. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/69fb26b65de278e231fcaa7b/04._new_unit_prices.pdf) (1.59mb) Request ID: DTS26-136255 Workgroup: SMD, Type: Other2026-05-06T11:33:072026-05-07T15:37:12false61209591295690661721865closedClosedDistrict MaintenanceWorkgroup: District Maintenance, Team: Tech Services, Type: Hardware Support2025-03-28T18:38:592025-03-28T18:40:512026-02-12T21:19:36false68443907438703896828282closedClosedMobility Services## Background Courtney noticed that item "9.C" on the OA app is missing from the digital application. It asks for the holder's experience with ground transportation. In the case where multiple applicants are applying together, each applicant needs to provide their experience with ground transportation. ## What we need to do 1. Update the application to ask the applicant for their experience with ground transportation. 2. Display the applicant's response to Reviewers within the Service Information Section. Reviewers are used to seeing applicant's experience before the proposed business plan and rates. | Application | Application Review | | --- | --- | | <img width="660" height="435" alt="Image" src="https://github.com/user-attachments/assets/fb48b3c3-ccea-4c8f-b5b4-c3f25884ed1c" /> | <img width="1405" height="935" alt="Image" src="https://github.com/user-attachments/assets/e4bc38e1-82bf-4cbc-95d4-f25d17a4f4df" /> | Tagging @susannegov for awareness Team: Apps, Workgroup: Mobility Services, Product: Mobility Services Portal, Project: MSP Operating Authority2026-05-05T20:53:352026-05-07T19:06:172026-05-07T19:06:17false7612723438701280928281closedClosedSMS > What application are you using? Finance & Purchasing Portal > Describe the problem. Please assign user (name comented out below) as reviewer for PR 2026-04-3204 (link included) > Website Address https://atd.knack.com/finance-purchasing#my-purchase-requests/purchase-request-details/69d51697a0d281d6c83f23ed/ > Requested By Michael K. Request ID: DTS26-136245 Type: Bug Report, Team: Product, Product: Finance & Purchasing Portal, Workgroup: SMS2026-05-05T20:48:062026-05-05T23:29:332026-05-06T17:11:36false21112975438688151428280openOSEOSE requested to get started on ACL MG for 2026Type: Meeting, Workgroup: OSE, Team: Geo2026-05-05T20:22:302026-05-12T14:50:36false114594205, 188904275438665884028279openTPW# Knack Vendor Pending Items (reported to Knack) ## 1. Page Zoom Is Restricted (Every Page) <img width="1161" height="449" alt="Image" src="https://github.com/user-attachments/assets/2f05459d-108a-4bc4-8b6f-745733431f8d" /> --- ## 2. Form field missing a label - There have been several instances of this. - This is happening in a few instances where the form field is a connection field or a date field (select examples below): - [https://atd.knack.com/smart-mobility#living-streets-eoi-new/](https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fatd.knack.com%2Fsmart-mobility%23living-streets-eoi-new%2F&data=05%7C02%7CKaro.Engstrom%40austintexas.gov%7Cec7c6f0109034f7baaac08de966581d9%7C5c5e19f6a6ab4b45b1d0be4608a9a67f%7C0%7C0%7C639113559896066483%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=B5hBJtJXCN9W31t0eivylfOwXSQUOGw1ZJBd8O2mOPM%3D&reserved=0) (Program type selection) - [https://atd.knack.com/mobility-services#sign-up/](https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fatd.knack.com%2Fmobility-services%23sign-up%2F&data=05%7C02%7CKaro.Engstrom%40austintexas.gov%7Cec7c6f0109034f7baaac08de966581d9%7C5c5e19f6a6ab4b45b1d0be4608a9a67f%7C0%7C0%7C639113559896093988%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=1xWE9Xsb3tFO%2BBxKUe2%2BxL%2FxWsNBgCrNHN9GxuJRIRM%3D&reserved=0) (Drivers License state selection) - [https://atd.knack.com/smart-mobility#living-streets-applicant-portal/new-neighborhood-block-party-application2/](https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fatd.knack.com%2Fsmart-mobility%23living-streets-applicant-portal%2Fnew-neighborhood-block-party-application2%2F&data=05%7C02%7CKaro.Engstrom%40austintexas.gov%7Cec7c6f0109034f7baaac08de966581d9%7C5c5e19f6a6ab4b45b1d0be4608a9a67f%7C0%7C0%7C639113559896114815%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=y42EDP0upBt3bZ1aNh1wdUTf1FKXIuNo9i19%2FliGbow%3D&reserved=0) (Neighborhood Block Party Date selection) - Additional note: we are noticing this in: - Date/Time fields - In Next-Gen this isn’t flagged as they use aria-label="Date Time Input - Multichoice dropdown with a specific layout: - Dropdown - One Selection - Dropdown - Multiple Selections - If there is an x to remove a selection, it gets flagged by accessibility detection as “Link missing a text alternative" - Connection field types seem to be affected by this - Search views with short text input - List views <img width="1169" height="551" alt="Image" src="https://github.com/user-attachments/assets/d65aff26-dcb3-495e-98f1-53671ea635a0" /> --- ## 3. Link missing a text alternative for Knack Rich Text fields in forms * The icons in Rich Text toolbars each get flagged as “Link missing a text alternative” <img width="618" height="65" alt="Image" src="https://github.com/user-attachments/assets/b0f40e1e-c20b-4826-a638-6f1122bf6e46" />Team: Apps, Type: Testing, Provider: Knack, Workgroup: TPW2026-05-05T19:41:092026-05-05T20:36:20false100615928438618763928278openFinance > What application are you using? AMANDA > Describe the problem. I'm asking to see if there is a way to tag fee waivers in AMANDA. We'd like to track a particular entities fee waivers, but not sure if it's possible. > Describe the outcome you'd like to see when this feature is implemented. TPW will have the information regarding an entities fee waivers in a more clear and faster manner. This will allow us to track when they've hit the ceiling specified by Council for the maximum amount of fees that can be waved. > Describe any workarounds you currently have in place or alternative solutions you've considered. We don't currently have a non-manual process. The manual process of tracking is going to be difficult, if not impossible, to accurately track. > Requested By Michael B. Request ID: DTS26-136240 Workgroup: Finance, Need: 2-Should Have, Type: Enhancement, Product: AMANDA, Team: AMANDA2026-05-05T18:15:182026-05-05T18:55:41false49930868438617882428277openTPWWhen moving from Create React App to Vite, we noticed many lint errors. Some can be fixed automatically, and some require adjusting code manually. We should also make lint errors block successful builds so we catch these when PR deploy previews are created. **In Scope** - Run `npm run lint` to see errors - Fix some errors automatically with the `npm run lint:fix` script - For `no-unused-vars` errors, possibly update ESLint config to support `_` prefix as a convention. or is there an alternative that we've used in other project? This is flagging a lot of variables that are filtered out with destructuring to pull out an object with the rest (...rest) pattern - Fix React-related errors and check for regressions - Once all errors are addressed, coordinate with Mike to update Netlify build commands to make lint errors block deploy previews, staging build, and production build - update build command to `npm run lint && npm run build:staging` for the staging project and `npm run lint && npm run build:production` for the production project Team: Dev, Need: 1-Must Have, Product: Moped, Workgroup: TPW2026-05-05T18:13:292026-05-15T21:18:31false438589547928276closedClosedFinance > What application are you using? Finance & Purchasing Portal > Describe the problem. New PR banner says new software needs DTS Service Request. Request to make it generic so it applies to 'all' software and technology regardless of new or renewal. Thanks! > Describe the outcome you'd like to see when this feature is implemented. Generic wording and bigger font. > Describe any workarounds you currently have in place or alternative solutions you've considered. n/a > Requested By Jon C. Request ID: DTS26-136235 Workgroup: Finance, Team: Apps, Need: 2-Should Have, Type: Enhancement, Product: Finance & Purchasing Portal2026-05-05T17:21:142026-05-05T23:33:352026-05-06T17:11:16false21112975438586813728275closedClosedTPWWhen creating component tags, name is required, but, in the database, it is nullable. We've used `null` for names in the past for tags that don't track years so we should update. **In Scope** - Remove `name` and `type` requirement from component tag creation form in the data dictionary - After merge, remove empty space from `name` of "Art in Public Places" tag so the full name no longer shows a dash at the endTeam: Dev, Need: 2-Should Have, Product: Moped, Type: Snackoo 🍫, Workgroup: TPW2026-05-05T17:16:042026-05-07T15:17:182026-05-07T15:17:18false12474808438536651628274closedClosedTDS > What application are you using? Other / Not sure > Describe the problem. Cannot connect headphones to computer. Internet Browser: Chrome > Requested By John F. Request ID: DTS26-136230 Type: Bug Report, Impact: 3-Minor, Workgroup: TDS, Team: Tech Services2026-05-05T15:48:062026-05-05T17:34:132026-05-05T17:34:13false68443907, 133022703, 164183211, 235511404438533005028273closedClosedSDD > What application are you using? Other / Not sure > Describe the problem. Mouse, both wired and wireless, are not working. > How soon do you need this? Soon — Within a week > Requested By Cary C. Request ID: DTS26-136225 Workgroup: SDD, Type: IT Support, Team: Tech Services2026-05-05T15:42:052026-05-06T11:31:072026-05-06T11:31:08false164183211438470213528269openSMS > What application are you using? Shared Mobility Services Portal > Describe the problem. There are 4 Lime permits that show expired but the end date of the permit isn't until 6/1/26, not sure why those permits are showing expired they should be active > Is there anything else we should know? Hannah and Diana have been working on this database with us. > Website Address https://atd.knack.com/smrt#providers/view-provider-details/5eb46c4161c7d83b841d3a57/ Internet Browser: Chrome > Requested By Andrea M. Request ID: DTS26-136205 Type: Bug Report, Impact: 2-Major, Team: Apps, Workgroup: SMS2026-05-05T14:09:072026-05-05T21:59:38false7612723438470182628268closedClosedOOD > What application are you using? Other / Not sure > Describe the problem. The Brownsville Printer at Ben White, Suite 550 continuously jams while sending paper through to print, both letter size and tabloid size paper. It is currently unusable. > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? ASAP. Thank you. > Requested By Susan D. Request ID: DTS26-136200 Workgroup: OOD, Type: IT Support, Impact: 1-Severe, Team: Tech Services2026-05-05T14:09:052026-05-06T15:42:222026-05-06T15:42:22false68443907, 133022703438468299428267closedClosedFinance > What application are you using? AMD Data Tracker > Describe the problem. I created a new commodity code on 3/10/26 that was incorrect and sent a message to IT to delete. The item was deleted from Finance Knack but it still shows up on AMD Knack. The commodity number that should be deleted from AMD knack is 550--8-080030. I need this deleted as soon as possible. thanks Internet Browser: Chrome > Requested By Cesar M. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/69f9f9404547a80e387140d6/cesarscreenshot20260505090425.png) (39.67kb) Request ID: DTS26-136195 Workgroup: Finance, Type: Bug Report, Impact: 1-Severe, Team: Apps, Product: AMD Data Tracker2026-05-05T14:06:152026-05-06T22:18:272026-05-06T22:18:27false21112975438464483928266closedClosedLand Development Engineering > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. My outlook will not let me send email attachments-- stating its too large I have tried to send only one and it still will not send the response Internet Browser: Chrome > Requested By Lisa G. Request ID: DTS26-136190 Type: Bug Report, Impact: 2-Major, Team: Tech Services, Product: O365, Workgroup: Land Development Engineering2026-05-05T14:00:332026-05-06T17:51:592026-05-06T17:51:59false68443907, 133022703438464464828265closedClosedOPM > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. Every time I use MS Word. A popup that says, "Word could not create the work file. Check the temp environment variable". comes up. I cannot close it by clicking the X. I tried to restart my computer. I had updates this morning and I disconnected and reconnected to the net motion. it is still not working. What can I do to get rid of this box that prevents me opening word. Internet Browser: Internet Explorer > Requested By Natalie R. Request ID: DTS26-136185 Type: Bug Report, Impact: 3-Minor, Workgroup: OPM, Product: O3652026-05-05T14:00:322026-05-08T16:13:072026-05-08T16:13:46false133022703438437194128264closedClosedParking Services > What application are you using? Parking Enterprise Portal > Describe the problem. Need a new tower (CPU) installed at e designated location. > How soon do you need this? Soon — Within a week > Requested By Gabriel E. Request ID: DTS26-136180 Workgroup: Parking Services, Type: Other, Product: Parking Enterprise Portal, Team: Tech Services2026-05-05T13:21:072026-05-06T18:27:282026-05-06T18:27:29false235511404438403070728263closedClosedPavement Operations > What application are you using? Maximo > Describe the problem. Hello, I need one individual needing access to Maximo. Aaron S details commented out > How soon do you need this? Soon — Within a week > Requested By Jonathan G. Request ID: DTS26-136175 Type: IT Support, Product: Maximo, Workgroup: Pavement Operations2026-05-05T12:30:442026-05-11T19:28:442026-05-11T19:28:44false133040608438200154028262closedClosedSDD > What application are you using? ArcGIS > Describe the problem. I am trying to create and edit a shapefile - CNEATP_Gray_Area. The system gives me a red and white quotation mark and will not let me edit. I am trying to create a blank rectangle over the CNEATP Boundary. > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? Need to have this complete by 10am on Tuesday, 5/6 > Requested By Larry S. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/69f98bae7d3735562a2b3a99/cneatp_gray_area.docx) (334.92kb) Request ID: DTS26-136170 Workgroup: SDD, Type: Data, Impact: 1-Severe, Team: Geo2026-05-05T06:21:122026-05-05T20:41:062026-05-05T20:41:06false142338538437958573328261closedClosedROW > What application are you using? AMANDA > Describe the problem. ROW has hired a new Inspector A, Jasmine L., and needs to modify her existing AMANDA permissions to align with the new role. Submitted on behalf of Gary Z., ROW Supervisor over Inspections. > How soon do you need this? Soon — Within a week > Requested By Russell B. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/69f905f18c4f481fb3e5e804/mod_tpw_dts_v7_amanda_jasminel.docx) (42.27kb) Request ID: DTS26-136165 Workgroup: ROW, Type: IT Support, Product: AMANDA, Status: Awaiting Response, Team: AMANDA2026-05-04T20:51:082026-05-12T16:00:372026-05-12T16:00:37false49930868, 63309637435175940628164closedClosedOCE > What application are you using? Other / Not sure > Describe the problem. Problem with docking station > How soon do you need this? Urgently — Critical that this is addressed today > Requested By Ben S. Request ID: DTS26-135935 Type: IT Support, Impact: 1-Severe, Workgroup: OCE, Team: Tech Services2026-04-29T15:30:162026-04-30T13:19:452026-04-30T13:20:07false235511404437925609328260openTPWWhen opening the project components tab, the map takes over the full screen. Depending on the monitor size, this could mean moving the mouse a great distance which adds up when reviewing project extents. **In Scope** - Update the dialog that wraps the project component map to close when pressing the escape keyTeam: Dev, Need: 3-Could Have, Type: Enhancement, Product: Moped, Type: Snackoo 🍫, Workgroup: TPW2026-05-04T19:56:502026-05-04T19:56:50false437908502328259closedClosedTDS > What application are you using? ArcGIS > Describe the problem. Monthly request to update to TIA layer in TDS web map > How soon do you need this? Soon — Within a week > Requested By Nazlie S. Request ID: DTS26-136160 Type: Data, Team: Geo, Workgroup: TDS2026-05-04T19:30:192026-05-06T15:25:122026-05-06T15:25:13false80716478437906669328258openSBO### INC0568928 Submitted > What application are you using? Other / Not sure > Describe the problem. AB+C Portal Whenever I try to make a permit, I will click on the button to go to the next page, but nothing will happen. On the off chance that I can actually get to the next page, the site will then log me out and I will have to start all over again. > Is there anything else we should know? I have tried both Edge and Chrome. I have restarted my computer 3 times. > Website Address https://abc.austintexas.gov/citizenportal/app/home Internet Browser: Edge > Requested By Greg G. Request ID: DTS26-136155 Type: Bug Report, Impact: 1-Severe, Workgroup: SBO, Team: AMANDA2026-05-04T19:27:062026-05-04T20:04:50false49930868, 63309637437898738628257openFinance### Description Patricia G-A DTS # Build notes - Use field mapping spreadsheet ## Create tables - [x] `tuf_audit_list` - see spreadsheet - [x] `tuf_rent_roll` - connected to `tuf_audit_list` - [x] `d_tuf_usco_code` - USCO Code - [x] `tuf_single_open_space` ## Create pages - [ ] Create `Manage Audit List` (table) - [ ] Create `Account Audit Details` - [ ] Create `Rent Roll` form ### Goal - Make sure the UI is easy and understandable by a non-technical user Workgroup: Finance, Type: Feature, Team: Apps, Product: Finance & Purchasing Portal2026-05-04T19:12:192026-05-04T22:46:23false21112975437877811328256closedClosedOCE > What application are you using? Other / Not sure > Describe the problem. Just need a phone charger replacement wont charge Matt helped me > How soon do you need this? Soon — Within a week > Is there anything else we should know? Wont charge phone > Requested By Michael G. Request ID: DTS26-136150 Type: Other, Workgroup: OCE, Team: Tech Services2026-05-04T18:36:062026-05-04T19:57:372026-05-04T20:00:22false133022703437825717628255closedClosedOOD > What application are you using? Other / Not sure > Describe the problem. Would like to have a MiFi to use. Will help when I am mobile around different areas within the City and especially at City Hall which has had multiple hot spots issues. > How soon do you need this? Flexible — An extended timeline is OK > Requested By Anthony S. Request ID: DTS26-136145 Workgroup: OOD, Type: IT Support, Team: Tech Services2026-05-04T17:06:072026-05-08T15:43:092026-05-08T15:43:09false68443907, 133022703437816693928254closedClosedOSE**Feedback from a product review meeting with OSE on 5/4/26:** - [x] Update rules that create & assign the submission cycle reviewer so it goes directly to Jessie and not TCP Intake. - [x] Create an OSE only case field for Sharepoint File Link, and add it to the edit form. Workgroup: OSE, Team: Apps, Need: 2-Should Have, Type: Enhancement, Product: ROW Portal2026-05-04T16:50:192026-05-04T19:56:072026-05-04T19:56:07false49930868, 67915167437802310328253openROW > What application are you using? AMANDA > Describe the problem. ## Add Austin Parks & Recreation (APR) Review to UC Folder in AMANDA ### Description: Request to investigate and implement updates to the AMANDA process for UC folders to incorporate a review by the Austin Parks & Recreation Department (APR). This includes evaluating whether the existing process (51250) can be modified or if a new AMANDA review process must be created. The goal is to ensure applicable cases are routed to APR for review as part of the standard workflow, improving coordination and compliance with parks-related considerations. ### Scope of Investigation / Requested Actions: - Determine whether process 51250 can be updated or if a new AMANDA review process is required for UC folders - Confirm with stakeholders whether the APR review discipline should be required or optional - Identify and define the assigned reviewer (e.g., resource account vs. individual user) - Evaluate whether APR should also be included as an information distribution field - Assess downstream impacts and required updates to: - Facility Owners Workbook, Data Workbook, AULCC Agenda, Completeness Letters ### ROW Stakeholders: - Isabel P., Christopher N., Russell B., Paloma A.-R., Jaclyn L. ### APR Stakeholders: - Paul B. ### Justification: Incorporating APR into the UC/AULCC review process will strengthen interdepartmental coordination and ensure parks-related impacts are consistently evaluated, while aligning supporting documentation and workflows across systems. > How soon do you need this? Soon — Within a week > Requested By Russell B. Request ID: DTS26-136140 Workgroup: ROW, Type: Other, Product: AMANDA, Team: AMANDA2026-05-04T16:21:062026-05-04T18:22:55false49930868, 63309637, 167787744437789178028252closedClosedOSEMase C. received updated information regarding closures and event times for Zilker Relays event. Will update the map and submit a new copy. - Lou Neff Rd is closed from Barton Springs Rd to Stratford Dr from 12PM-11:59PM - Stratford Dr is closed from Barton Springs Rd to MOPAC from 5PM-11:59PM, everything west of MOPAC will remain open with access to MOPAC Workgroup: OSE, Type: Map Request, Team: Geo2026-05-04T15:54:172026-05-04T16:16:062026-05-04T16:16:06false188904275437769151128251closedClosedAMD > What application are you using? Other / Not sure > Describe the problem. Autocad isn't logged in and won't let me use it. > How soon do you need this? Soon — Within a week > Requested By Claire R. Request ID: DTS26-136135 Workgroup: AMD, Type: IT Support, Team: Tech Services2026-05-04T15:21:082026-05-04T16:20:022026-05-04T16:20:02false68443907, 133022703437753648328250closedClosedSUTDOngoing QA/QC support of SUTD's geospatial sidewalk data. For this process, we are utilizing Nearmap imagery to inspect sidewalks data and roughly gauge whether sidewalk work and maintenance was completed or not, and also to inspect if said sidewalk portion in Nearmap is roughly consistent with the Date Construction Completed and Assessment Date fields. There is a considerable backlog of sidewalk maintenance points (SW_Rehab_Scope) which we are aiding SUTD in inspecting and clearing.Type: Data, Team: Geo, Workgroup: SUTD2026-05-04T14:56:322026-05-08T20:50:532026-05-08T20:50:53false188904275437748619428249closedClosedSMDThis is a weekly recurring ticket for ongoing GIS QA/QC support for SMD for keeping their data up-to-date. Regular GIS QA/QC support for the SMD sign asset inventory. As the quantity of incoming sign asset data varies, the level of work and amount of time spent also varies. Generally, I tend to spend anywhere from 3 to 16 hours per week on QAQC support for the sign inventory dataset.Workgroup: SMD, Type: Data, Team: Geo, Project: DTS GIS QC Support for SMD2026-05-04T14:49:102026-05-08T20:50:512026-05-08T20:50:51false188904275437747731128248closedClosedIn order to aid with managing and reducing the backlog of GIS QA/QC needed for PE's ACRI Parking Inventory data, I am providing limited support in helping review sign specifications actuals data and making necessary updates to the parking inventory layers. In coordination with Ryan P. I am working through clearing the backlog in reverse chronological order, starting from 2024 toward January 2020. In addition to clearing the backlog, I am aiding in processes to clean up and refine the dataset's accuracy, digitizing new zones as I encounter them, and fixing spatial accuracy for spatially inaccurate parking zone data. Type: Data, Team: Geo, Project: Parking Inventory2026-05-04T14:47:562026-05-08T20:49:172026-05-08T20:49:17false188904275437725609128247closedClosedLand Development Engineering > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. Critical documents that are emailed to me cannot be saved to folders. The pop up states that file is not found. I am unable to save anything to any folder on my computer. I took a screen shot of the issue and the screen shot could not be saved either. This is a critical/ work stop issue. Documents must be reviewed and sent to Director Mendoza for signature and I cannot save them to my computer. > Is there anything else we should know? contact info commented out > Website Address N/A Internet Browser: Edge > Requested By Joseph F. Request ID: DTS26-136130 Type: Bug Report, Impact: 1-Severe, Team: Tech Services, Product: O365, Workgroup: Land Development Engineering2026-05-04T14:15:082026-05-06T20:11:412026-05-06T20:11:41false68443907, 133022703437719893128246openAMD > Describe the problem. Waymo is providing pothole data via Waze - the data expires 2 weeks after posting, we need a way to ingest the data (it comes via JSON or XML) - check it against existing data either in the 311 system or MAXIMO and produce a list of non-duplicate potholes. > Describe the solution you have in mind. Probably a program that connects that data feed to 311 - checks duplicates itself or enters it into 311 to let the 311 system check for duplicates. > How will we know that our solution is successful? If we have a list of waymo-generated non-duplicate potholes > Users street and bridge - district maintenance > Sponsorship Lewis Leff > Which Strategic Direction 2023 “Mobility” indicators would this new application impact? ['Condition of transportation-related infrastructure'] > Which Austin Strategic Mobility Plan goals would this new application support? ['Health & Safety — Protect Austinites by lowering the risk of travel-related injury and promoting public health.', 'Innovation — Draw inspiration from forward-looking cities around the world, change the way we think about what’s possible, and set an example for the rest of the country.'] > Describe any workarounds you currently have in place or alternative solutions you've considered. I checked the first 17 potholes myself against 311 - I believe 5 were already in the system, however I visited 4 of the potholes and one was not a pothole, one that was closed out in 311 definitely was still a pothole. > Is there anything else we should know? No rush. > How have other divisions/departments/cities addressed similar challenges? San Francisco and Phoenix have the data as well, I can reach out and ask how they are using it. > Requested By Rachel C. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/69f8a74d43459831691ff97d/waymowaze311potholeanalysis041726.xlsx) (11.27mb) Request ID: DTS26-136125 Workgroup: AMD, Type: New Application, Team: Data Science2026-05-04T14:05:442026-05-05T21:26:01false61209591437719875428245openPavement Operations > What application are you using? Other / Not sure > Describe the problem. Good morning, I would like to request assistance with converting a cubicle station area into a desktop workstation. Our group is currently short-staffed, and I am receiving additional help from team members. However, the employees assisting me are not currently equipped with laptops, which makes it difficult for them to access the necessary programs, documents, and work-related information needed to support daily operations. Having a designated desktop workstation would allow them to assist more efficiently with administrative tasks, work orders, reporting, project tracking, and other operational needs. > How soon do you need this? Soon — Within a week > Requested By Jonathan G. Request ID: DTS26-136120 Type: IT Support, Workgroup: Pavement Operations, Team: Tech Services2026-05-04T14:05:422026-05-14T17:36:56false68443907, 133022703, 164183211437719848728244closedClosedAMD > What application are you using? AMD Data Tracker > Describe the problem. 311's CSR website is not receiving updates from the data tracker. No CSRs are closing on their side, nor are they receiving activity updates from us. We are receiving CSRs normally. > Is there anything else we should know? This appears to have started very late May 1st or early May 2nd, based on 311's CSR tracking system. > Website Address https://atd.knack.com/amd#mmc/ Internet Browser: Chrome > Requested By Error :( Request ID: DTS26-136115 Workgroup: AMD, Type: Bug Report, Impact: 2-Major, Team: Dev, Product: AMD Data Tracker2026-05-04T14:05:402026-05-04T15:44:092026-05-11T14:36:39false12474808, 14793120, 61209591437647515228243openEmergency Management### Description Rebuild of the [TPW EM Critical Road & Bridge Treatment Operations](https://experience.arcgis.com/experience/b13f400383ba4a4cbf472a3cec879f56#data_s=id%3AdataSource_1-19a36de7d87-layer-3%3A63641) - Use TPW experience builder standard template - Build out the app to allow users to add related treatment records for critical roads and bridges - Dataset links - Streamlining and consolidating multiple apps with tabs in an experience builder - Viewer - Editor - DashboardType: New Application, Team: Geo, Workgroup: Emergency Management, Product: Emergency Management GIS Support2026-05-04T12:15:382026-05-04T12:15:38false61209591437646480128242openEmergency Management### Description Dissolve roads by SBO ID - the purpose is to simplify the updating process to allow SBO staff to add related records for treatment. Type: Data, Team: Geo, Workgroup: Emergency Management, Product: Emergency Management GIS Support2026-05-04T12:14:072026-05-04T12:14:07false142338538437645492728241openEmergency Management### Description Identify and label primary critical roads and critical paths in the Critical Roads datasetType: Data, Team: Geo, Workgroup: Emergency Management, Product: Emergency Management GIS Support2026-05-04T12:12:412026-05-04T12:12:41false142338538295690097721864closedClosedATSWorkgroup: ATS, Team: Tech Services2025-03-28T18:35:582025-09-17T14:32:522025-09-17T14:33:00true437644713128240openEmergency Management### Description The purpose of this map is to be used during a work session with the area engineers to determine new roads that should be added to the critical road routes - PDF map of critical roads and facilities - Labels streets - Light basemapType: Map Request, Team: Geo, Workgroup: Emergency Management, Product: Emergency Management GIS Support2026-05-04T12:11:292026-05-04T12:11:29false142338538436703621528239openTPWWe ran into a [blocker](https://austininnovation.slack.com/archives/CHZE6BC6L/p1777666372464539) with Vite v8 not supporting .js files with JSX in them easily and preferring .jsx. We should upgrade to v8, rename JSX files, and makes some updates to the Vite config while we are at it. **In Scope** - Update to vite@^8 - Update to @vitejs/plugin-react@^6 - Rename .js files with JSX in them to .jsx - This may fix the HMR (fast refresh) https://vite.dev/guide/troubleshooting#a-full-reload-happens-instead-of-hmr - Remove workaround for supporting JSX in .js files (see comment ` // TODO: Remove this and rename all .js files to .jsx` in vite.config.js) - Removes vite-tsconfig-paths dependency (and replaced with native resolve.tsconfigPaths: true config in vite.config.js) - Rename `moped-editor` folder to `editor` while we are making big changesTeam: Dev, Need: 2-Should Have, Type: Enhancement, Product: Moped, Type: Tech Debt, Workgroup: TPW2026-05-01T23:01:142026-05-13T16:45:56false436685838128238openEmergency Management### Description ### Critical Roads & Bridge Parent Datasets - SBO ID - Treatment Route - Name and stuff from the CTN - Winter Criticality Type: Primary, Path - Arcade Calculated Fields (comes from related records) - Last Treatment Category - Last Treatment Status: - If no related record, Uninspected - Last Treatment Type ### Critical Roads & Bridge Related Tables 🆕 - Category: Pre-Treatment, Event Treatment - Treatment Status: Clear, Iced Over, Snowed Over - Treatment Type: None, Dolomite, Salt, Plowed, Brine - Treatment Temperature (optional): open textType: Data, Team: Geo, Workgroup: Emergency Management, Product: Emergency Management GIS Support2026-05-01T22:01:512026-05-06T20:13:12false142338538436684979028237openSBOWe’re improving GIS-based tools and workflows to support winter weather preparation and response, so staff can quickly access, manage, and track treatment of critical roads and bridges for effective field response. ## Background Winter weather response is a collaborative initiative between Austin Transportation & Public Works’ Emergency Management, Data & Technology Services, Street & Bridge Operations, Signs & Markings, Urban Forestry, and Arterial Management divisions. The project’s core mission is to enhance the City of Austin’s ability to respond efficiently during a range of emergency events by identifying and mapping critical infrastructure, optimizing response routes, and delivering intuitive web and paper-based mapping tools. These resources will be used by both operations center staff and on-the-ground crews during time-sensitive emergencies. ## Desired Outcomes - Update processes based on FY26 feedback to continue to improve our winter weather response - ## Scope & Deliverables - ## Timeframe April 2026-October 2026 ## Request details - Requested by: Kimmi M - Date: 7/1/2026 --- This Github issue represents an Austin Transportation and Public Works' [Data & Technology Services](https://austinmobility.io/) team project. Project status is documented regularly in the comments below.Type: Data, Team: Geo, Workgroup: SBO, Product: Emergency Management GIS Support2026-05-01T21:59:052026-05-14T18:48:43true61209591, 142338538436668997428236closedClosedReceived automated reminder to delete flex notes in Signs and Markings Operations PROD and reference the Flex Note Archiving wiki Ran filter on: https://builder.knack.com/atd/signs-markings/records/objects/object_172 Filter: `ISSUE_STATUS_CODE` contains `closed` `CREATED_DATE` is `before` 05/01/26 (2 months prior) Total Records: 22118 To Delete: 6634 New Total: 15484 Type: Data2026-05-01T21:10:342026-05-01T21:26:012026-05-01T21:26:01false133040608436666401628235closedClosedOSE > What application are you using? ArcGIS > Describe the problem. Map for MNP Rainey St. Block Party road closures: Rainey Street from River to Davis Event date 10/19/26 Event times: 6pm - 10pm Closure times: 2pm - 11:59pm Owen 5/6: This was sort of a duplicate map request with some updated times for a map I already created which I updated and revised. However, in addition there was a new map request for a similar Rainey St. event map which I created and submitted. Both are done and done. > How soon do you need this? Flexible — An extended timeline is OK > Is there anything else we should know? We need to get it on the ACE website, ideally before the end of the month. > Requested By Dawn K. Request ID: DTS26-136110 Workgroup: OSE, Type: Map Request, Team: Geo2026-05-01T21:03:072026-05-06T18:41:092026-05-06T18:41:09false188904275436662398028234closedClosedReceived automated reminder to delete flex notes in AMD Data Tracker PROD and reference the Flex Note Archiving wiki Ran filter on: https://builder.knack.com/atd/amd/records/objects/object_95 Filter: `ISSUE_STATUS_CODE` contains `closed` `CREATED_DATE` is `before` 03/01/26 (2 months prior) Total Records: 43757 To Delete: 15871 New Total: 27886 Type: Data, Product: AMD Data Tracker2026-05-01T20:51:492026-05-01T21:09:432026-05-01T21:09:43false133040608436588921928226closedClosedVZIn list views such as the crashes list, it appears that the main data fetch is firing twice on load, which is not expected behavior. <img width="565" height="144" alt="Image" src="https://github.com/user-attachments/assets/5620be2b-93f2-4995-8cdb-3338bd4a4129" />Type: Bug Report, Impact: 3-Minor, Team: Dev, Workgroup: VZ, Product: Vision Zero Crash Data System, Type: Snackoo 🍫2026-05-01T18:02:242026-05-14T17:55:012026-05-14T17:55:01false14793120436481179728215closedClosedSBO > What application are you using? Other / Not sure > Describe the problem. Adobe issue while forwarding emails, V has looked into it, it's working now > How soon do you need this? Urgently — Critical that this is addressed today > Requested By Eladio M. Request ID: DTS26-136075 Type: IT Support, Impact: 1-Severe, Workgroup: SBO, Team: Tech Services2026-05-01T14:15:152026-05-01T16:16:342026-05-01T16:22:53false138721851, 164183211436642878228233openCSD--7L0R2J3-- --COAtag-- --Aelx, R ## Steps - [ ] Talking to user about backing up their computers. Send message "your computer is on this years PC refresh. When would be a good time to have it swapped out? Do you have any special software?" - [ ] Recommend user to export all bookmarks and store on OneDrive>Documents folder - [ ] Recommend user to screen shot their ex, Quick Access favorites folder, desktop files layouts, pinned applications on desktop - [ ] Store other OneDrive>Documents folder - [ ] Check their Absolute/NetMotion profile (they need to be in TRN SAML profile) >Ask if they access AMD traffic cameras? ## Software Checklist - [ ] Avaya one-X phone - [ ] Adobe - [ ] ArcGIS - [ ] AutoCAD/AutoCAD 3D - [ ] BlueBeam >if user wants both (Adobe & BlueBeam), ask why? - [ ] SketchUp - [ ] MS Project - [ ] MS Visio ## Hardware Checklist Check these devices for outdated models, change their mobile power adapter (round --> USB-C) >Does the user need a GIS Modeling computer? - [ ] GIS Laptop w/ specialist docking station - [ ] Laptop - [ ] Power supply - [ ] Docking station Type: Operations, Workgroup: CSD, Team: Tech Services2026-05-01T20:05:162026-05-01T20:07:40false133022703, 164183211, 235511404436638139128232closedClosedMobility Services## Background We want to start collecting feedback from Chauffeur applicants after they submit their application. Use the existing operating authority applicant survey email as the template [HERE](https://miro.com/app/board/uXjVNj7uM5A=/?moveToWidget=3458764666665491223&cot=10) Note: We are not sending a drop-off survey at this time - only the post-submission survey ## What's included ### Portal (Application Submitted Page) - Add messaging to the confirmation page (immediately after application submission) encouraging applicants to complete a survey - Include a direct link to the survey ### Email - Add the Post-Application Submitted email to include a survey link - Send the email the day after submission at 8:00 AM with the survey link - Use the existing operating authority survey email as a template [HERE](https://miro.com/app/board/uXjVNj7uM5A=/?moveToWidget=3458764666665491223&cot=10) - Update language to reference Chauffeur permit applicants ## A/C - [x] Application Submitted page includes survey messaging and a survey link immediately after submission - [x] Application Submitted email includes survey link and is sent the next day at 8:00 AMTeam: Apps, Workgroup: Mobility Services, Product: Mobility Services Portal2026-05-01T19:55:072026-05-12T20:13:342026-05-12T20:13:34false31259724436619335028231closedClosedOOD > What application are you using? Other / Not sure > Describe the problem. My computer automatically said it was updating Firmware and then it ended at a blue screen that said “BitLocker” “Enter the recovery key to get going again”, so now I’m stuck. > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? I took my last Teams meeting on my phone, but I need my laptop functional again to do my job. Thank you! > Requested By Susan D. Request ID: DTS26-136105 Workgroup: OOD, Type: IT Support, Impact: 1-Severe, Team: Tech Services2026-05-01T19:09:062026-05-01T19:39:512026-05-01T19:40:00false235511404436613733328230openTDS- [ ] TDS reviewer feature to replace the approved worksheet - [ ] TDS reviewer feature to access the approved worksheets from the Case details pageTeam: Apps, Need: 2-Should Have, Type: Enhancement, Workgroup: TDS, Product: TDS Portal2026-05-01T18:55:382026-05-01T19:27:48false49930868, 67915167436604931728229closedClosedMobility Services# Background During a Mobility Services meeting, the team mentioned that it wasn't clear that they were able to update the status of attachments. They are used to seeing the Attachment Status next to the Comments column (like in Chauffeur Permit). Also, put an pencil icon next to the editable File and Attachment Status Fields ## Attachments Tables <img width="761" height="414" alt="Image" src="https://github.com/user-attachments/assets/2439d86b-13d3-49ff-b18b-0dc815abb3b3" /> ## File Column <img width="1030" height="590" alt="Image" src="https://github.com/user-attachments/assets/7d5f734c-bcc4-4c05-b9d0-6a077418f2f0" /> ## A/C - [x] On the Attachments Page, the Attachment Status column appears to the left to the Comments column and the pencil icon - [x] The pencil icon is shown before the column title for Files and Attachment Status. Team: Apps, Workgroup: Mobility Services, Product: Mobility Services Portal2026-05-01T18:37:182026-05-12T19:33:532026-05-12T19:33:53false31259724436591816728228closedClosedHR > What application are you using? Other / Not sure > Describe the problem. Please can the following Milestones be added to the HiRE Portal: PRF sent to Hiring Manager. PRF sent to Division Manager. PRF sent to Assistant Director. PRF sent to Director. > How soon do you need this? Soon — Within a week > Requested By Tina S. Request ID: DTS26-136100 Workgroup: HR, Team: Apps, Type: Enhancement, Product: TPW Hire2026-05-01T18:09:072026-05-07T22:37:102026-05-07T22:37:10false21112975436589218028227openVZAs requested below, refresh the non-COA roadways layer in the Vision Zero database. Two steps are required: 1. Run the AGOL layer helper script to refresh the layer in the DB 2. Reprocess non-COA roadway assignments on the crashes table. Here's a query that should work for this task: https://github.com/cityofaustin/atd-data-tech/issues/19904#issuecomment-2477118070 This section of [our docs](https://github.com/cityofaustin/vision-zero/blob/7f9d5ad79b5dd5679c89de54bab77895e727931b/database/README.md#updating-an-existing-geospatial-layer) describes this process. > What application are you using? Vision Zero Editor > Describe the problem. The Non-COA Roadways feature layer has been updated and is available at the same URL: https://austin.maps.arcgis.com/apps/mapviewer/index.html?layers=51ee56110636485e820c8f43151efd41. We request that the layer in VZ Databases be updated to reflect the most recent changes. > Describe the outcome you'd like to see when this feature is implemented. N/A > Describe any workarounds you currently have in place or alternative solutions you've considered. N/A > Requested By Milad M. Request ID: DTS26-136095 Team: Dev, Need: 1-Must Have, Workgroup: VZ, Type: Enhancement, Product: Vision Zero Crash Data System2026-05-01T18:03:072026-05-12T14:53:27false436571477128225openDistrict Maintenance > What application are you using? Maximo > Describe the problem. hello, could you all please run a report of the work orders we have added asphalt to sidewalks in the last 3-4 years. not high-performance bag mix but any of the material options of the "D","C" Unless you can run both for reference? > How soon do you need this? Soon — Within a week > Requested By Baldomero R. Request ID: DTS26-136090 Type: Other, Product: Maximo, Workgroup: District Maintenance2026-05-01T17:21:122026-05-01T18:04:20false133040608436558386828224openSMD > What application are you using? SMD Data Tracker > Describe the problem. Could you please add an option to the New Markings Work Order page to be able to add a custom "Requester Work Order ID" to a "MAINTENANCE" requester type work orders? You are able to add a Requester Work Order ID for other requester types, just not for the "MAINTENACE" requester type. (See attached screenshot) > Describe the outcome you'd like to see when this feature is implemented. I would like to be able to specify a custom "Requester Work Order ID" to a "MAINTENANCE" requester type on the New Markings Work Order page in SMD Data Tracker. Ideally this would just be an optional field so we wouldn't have to create a custom Requester Work Order ID every time we create a MAINTENANCE WO. If left blank, we would like this to apply a default ID just like it has already been doing. > Describe any workarounds you currently have in place or alternative solutions you've considered. We are adding the corresponding contractor REF # in the instructions field of the WO. > Is there anything else we should know? We would like to have this within the next week because we need to be able to start creating RPM maintenance WOs and having this functionality will allow us to assign custom Requester Work Order IDs to our projects. Please reach out to me via Teams or Outlook if you have any questions. Thank you! > Requested By Daniel S. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/69f4d9657633bc2a465ac5cd/screenshot20260501114824.png) (15.92kb) Request ID: DTS26-136085 Workgroup: SMD, Team: Apps, Need: 2-Should Have, Type: Enhancement2026-05-01T16:51:172026-05-15T04:24:35false61209591436496133528223openVZUsers need the ability to navigate to the fatality details page from the crash details page. Team: Dev, Need: 2-Should Have, Workgroup: VZ, Product: Vision Zero Crash Data System, Type: Snackoo 🍫2026-05-01T14:49:142026-05-01T14:51:36false436495690428222openMobility ServicesA collection of updates and enhancements aimed at supporting the Operating Authority system adoptionTeam: Apps, Workgroup: Mobility Services, Product: Mobility Services Portal, Project: MSP Operating Authority2026-05-01T14:48:142026-05-01T14:48:14true31259724436495630328221closedClosedPDD > What application are you using? Other / Not sure > Describe the problem. I've consulted with Scott and I need a 512 MB laptop. The memory is completely used up on my current laptop and I am unable to update software. > How soon do you need this? Soon — Within a week > Is there anything else we should know? Hoping in the next 1-2 weeks as my computer is beginning to slow down with the lack of memory space > Requested By Cody S. Request ID: DTS26-136080 Type: IT Support, Workgroup: PDD, Team: Tech Services2026-05-01T14:48:062026-05-12T13:10:572026-05-12T13:10:57false235511404436492568728220open2026-05-01T14:41:372026-05-11T14:36:37false436492477428219open2026-05-01T14:41:242026-05-11T14:36:37false436491756628218closedClosedMobility Serviceshttps://docs.google.com/document/d/1JOdm67oTy2m_4necoe1O1p5chXN28o7GYqzbktPJwx0/edit?tab=t.0Team: Product, Workgroup: Mobility Services, Product: Mobility Services Portal, Project: MSP Operating Authority2026-05-01T14:39:412026-05-01T14:40:192026-05-01T14:40:19false7612723436488563128217openMobility Services# Background It's been about a month since the Operating Authority application system went live. A couple applications created and submitted. Also, we've set up the data in Knack so we can create the "North Star" report for the Operating System. It's a good time to see if we can create the report we want and document initial findings. Team: Product, Workgroup: Mobility Services, Product: Mobility Services Portal, Project: MSP Operating Authority2026-05-01T14:32:242026-05-13T19:22:12false7612723436481786128216openIn ProgressMobility Services## Background Following go-live of the new application system, we need to establish a structured post-launch analysis to evaluate whether the system is being adopted and delivering immediate value. In the first 2–8 weeks, the primary focus is to validate early adoption and usability: whether applicants and staff are actively using the system, whether it is functioning reliably, and whether it is meaningfully improving the process compared to the previous paper-based approach. This work will define how we measure adoption, stand up the necessary data and reporting, and generate initial insights at key intervals (2, 4, and 8 weeks). These early signals will help determine if the system is “working” in practice and highlight any barriers to adoption. Beyond the initial phase (8+ weeks), this analysis will evolve to measure outcomes and impact such as time saved, effort reduced, and user satisfaction. This will provide a foundation for communicating value to TPW and establishing baselines for future improvements. ## Objectives ### Short-term (Weeks 2–8): Adoption & Validation Determine whether the system is being actively used by applicants and staff Assess whether the system is functioning as intended in real-world usage Evaluate whether the process is easier and requires less effort compared to paper Measure consistency of usage across users and over time Identify early friction points, drop-offs, or adoption risks ### Key questions to answer: Is the system working at all? Is it better than the previous paper-based process? Are applicants and staff consistently using the system? ### Longer-term (8+ weeks): Outcomes & Impact Measure outcomes for applicants and staff (e.g., time saved, efficiency gains) Assess user satisfaction and overall experience Quantify the impact of the system and supporting processes for TPW Establish baseline metrics to evaluate future enhancements and iterations ## Resources * [Operating Authority Post Go-Live Analysis Plan](https://docs.google.com/document/d/1JOdm67oTy2m_4necoe1O1p5chXN28o7GYqzbktPJwx0/edit?tab=t.0)Team: Product, Workgroup: Mobility Services, Product: Mobility Services Portal, Project: MSP Operating Authority2026-05-01T14:16:352026-05-01T19:12:19true7612723333042998524193closedClosedMobility Services4 iPads for Chauffeur Permit Inspections On-SiteWorkgroup: Mobility Services, Team: Tech Services, Type: Hardware Support2025-08-18T12:06:462025-08-25T13:26:462026-03-02T13:43:02false68443907436478563228214closedClosedSBO > What application are you using? Human Resources Portal > Describe the problem. SBO Time & Attendance Knack System UER hired 6 new trainees, and they need a division assigned to them in order to use the system. Please assign each employee to Utilities & Structures Division. > How soon do you need this? Soon — Within a week > Requested By Greg G. Request ID: DTS26-136070 Type: Data, Team: Product, Product: Human Resources Portal, Workgroup: SBO2026-05-01T14:09:072026-05-05T23:24:382026-05-05T23:24:38false21112975436155427128213openSPPThis is a continuation of #27917. This is a new issue for a new sprint, and helps break up our support into bite-sized chunks. Team: Apps, Workgroup: SPP, Type: Sharepoint, Project: CPRG Data Analysis & Reporting2026-04-30T22:07:492026-05-14T21:32:30false110200023436153244828212closedClosedFinance > What application are you using? Finance & Purchasing Portal > Describe the problem. Would you please update the filter button for "Wade" to "Joe"? > How soon do you need this? Flexible — An extended timeline is OK > Requested By Rochelle C. Request ID: DTS26-136065 Workgroup: Finance, Team: Product, Type: Enhancement, Product: Finance & Purchasing Portal2026-04-30T22:03:092026-05-05T23:25:452026-05-06T17:09:44false21112975436130553528211closedClosedPDD > What application are you using? Moped > Describe the problem. Art in Public Places tracking I would like to add a project or component tag (or possibly partner work group value) that would allow us to track Art in Public Places installations for which TPW is the user and managing department. Currently, we do not have an existing system for tracking what installations TPW is technically responsible for carrying out routine maintenance on, what kind of routine maintenance TPW has agreed to provide, how frequently that maintenance needs to be scheduled, or the actual date when maintenance was last carried out. > Describe the outcome you'd like to see when this feature is implemented. TPW will be aware of its code-mandated AIPP maintenance obligations and have the data necessary to plan and fund consistent, cost-effective maintenance of public art within the right of way. > Describe any workarounds you currently have in place or alternative solutions you've considered. I have created a few AIPP-specific Moped projects such as Project #4085, Project #4086, and Project #4087 The ACME department uses a free third-party, public art database called the Public Art Archive to track Austin's AIPP collection: * https://www.austintexas.gov/arts-culture/art-public-places * https://explore.publicartarchive.org/austinaipp/ * https://www.publicartarchive.org/collections/Art-in-Public-Places--City-of-Austin--TX?mapShow=true > Requested By Parker W. Request ID: DTS26-136060 Team: Dev, Need: 3-Could Have, Type: Enhancement, Product: Moped, Workgroup: PDD2026-04-30T21:15:262026-05-05T17:18:052026-05-05T17:18:24false37249039436112442428210closedClosedHR > What application are you using? Other / Not sure > Describe the problem. Charging chord is not working. > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? Laptop is not charging. ASAP > Requested By Amelia M. Request ID: DTS26-136055 Workgroup: HR, Type: IT Support, Impact: 1-Severe, Team: Tech Services2026-04-30T20:39:062026-05-06T11:33:432026-05-06T11:33:44false164183211436079126428209closedClosedOSE > What application are you using? ArcGIS > Describe the problem. Map for Gumball 3000 Event Event date = 6/7/26 Event times = 6pm - 9pm Closure times = 9am - 11:59pm See attached image. Red are full road closures, orange are "local traffic only" > How soon do you need this? Soon — Within a week > Is there anything else we should know? Need to get it on the ACE website. > Requested By Dawn K. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/69f3af323e2a24aecd737ab4/picture1.png) (11.66mb) Request ID: DTS26-136050 Workgroup: OSE, Type: Map Request, Team: Geo2026-04-30T19:39:062026-05-01T21:33:522026-05-01T21:33:52false257606720436077702128208openROW > What application are you using? AMANDA > Describe the problem. ## Batch Job: Deficiency Auto-Close Logic for Legacy & Inactive ROW Permit Records ### Description: Request to implement a batch process to close out stale or invalid deficiencies associated with ROW permit records and ECVs, with stakeholder confirmation required for specific conditions before execution. ### Scope of Work: __1. Permit Status-Based Closure__ *Auto-close deficiencies tied to ROW permit folders in the following statuses:* - Aborted - Application Incomplete - Admin Closed - Cancelled - Final - Void ***Note: Do not factor in the assigned deficiency user for this condition.*** __2. Inactive Inspector Cleanup__ *Auto-close deficiencies assigned to inspectors no longer employed.* - Exclude: Ed B. and Willie M. - ***Open Question: Should Jonathan W. also be excluded? Confirm with Gary*** __3. Aged Permit Cleanup__ *Auto-close deficiencies for ROW permits expired more than:* - 4 years (proposed default) - ***Open Question: Should this threshold be 5 years instead? Confirm with Gary*** __4. ECV Status Handling__ *Include deficiencies associated with ECVs in “Closed” status, pending clarification:* __Clarify with Gary:__ - What does “Closed” status represent for ECVs? __Also review with Gary:__ - Meaning and consistency of “Pending” status for ECVs ***Stakeholder input required before implementation.*** __Dependencies:__ __Gary:__ - Confirm inclusion/exclusion of Jonathan W. - Confirm 4-year vs 5-year expiration threshold - Clarify ECV “Closed” and “Pending” status usage > How soon do you need this? Soon — Within a week > Requested By Russell B. Request ID: DTS26-136045 Workgroup: ROW, Type: Other, Impact: 3-Minor, Need: 1-Must Have, Product: AMANDA, Team: AMANDA2026-04-30T19:36:122026-05-15T19:38:19false33665701, 49930868, 63309637435935668328199openTPWWe owe a look at improving the performance of the project list view since it is the first page load of the app and home base for our users. Our last look was a couple years ago, and the robots have improved. **In Scope** - Scan the `project_list_view` for possible improvements or suggested indexes that we may be missing - using the robots is encouraged! 🤖 If there are a lot of suggestions or any blockers, we can spin off into separate issues. - Acceptance criteria is that the new view version produces the same input as the existing definition and can be verified with a SQL query as a test stepTeam: Dev, Need: 2-Should Have, Type: Enhancement, Product: Moped, Workgroup: TPW2026-04-30T15:37:052026-05-01T18:24:17false3653206292621776621601closedClosedATSMultiple users have reached out and are reporting Versions are inaccessible in the maint dbType: IT Support, Team: Geo, Workgroup: ATS2025-03-17T19:56:422025-03-17T20:02:022025-03-17T20:02:02false80716478436068657128207openVZ### Prior to Release - [x] Schedule release party - John - [x] Advise users of downtime - John - [x] Select a release name - Rose - [x] bump VZE and VZV package versions in the `main` branch - John - [x] run `npm update --save` and check `npm outdated` for major version updates that need to be prioritized - [x] Do [VZE testing](https://github.com/cityofaustin/vision-zero/blob/main/editor/testing.md) and VZV testing - John - [x] Cut release branch - John - [x] Refine [release notes](https://github.com/cityofaustin/atd-vz-data/releases/) Rose + John ### Release/Deployment Steps - [x] let users know maintenance is starting - John - [x] [snap database in RDS](https://docs.aws.amazon.com/AmazonRDS/latest/UserGuide/USER_CreateSnapshot.html) - Rose - graphql-engine version bumps - Rose - [x] local dev docker compose and db-docs docker compose to [latest available Hasura version](https://github.com/hasura/graphql-engine/releases) - [x] staging ECS task definition to [latest available Hasura version]~(https://github.com/hasura/graphql-engine/releases) - [x] production ECS task definition to previous staging version ☝️ - [x] merge release candidate to prod after ECS clusters update - John - [x] merge merge release candidate to main after production deployment and actions complete - [x] create an issue to release next version of Vision Zero - [x] login into all three CRIS extract accounts to keep them active - [ ] Email CRIS to let them know we logged in - [ ] Send out release notes - John [Release Management Process gitbook](https://app.gitbook.com/o/-LzDQOVGhTudbKRDGpUA/s/-LzDGg7hKQ_fUjXnzGGx/product-ops/release-management-process) Team: Dev, Workgroup: VZ, Type: DevOps, Product: Vision Zero Crash Data System2026-04-30T19:19:192026-05-14T19:26:17false14793120, 67130963436055099228206closedClosedPIO > What application are you using? Other / Not sure > Describe the problem. I can’t seem to scan to m email from the McAllen copier. HELP!!! > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? Today if it all possible. I have several “Work Survey Cards” to scan and email. Thank you. > Requested By Diane W. Request ID: DTS26-136040 Workgroup: PIO, Type: Other, Impact: 1-Severe, Team: Tech Services2026-04-30T18:54:072026-05-01T12:16:212026-05-01T15:13:31false133022703436029575928205openTDS### We are adding a new case type for `ESP‑PuPR / Expedited Public Project Process` and auto-assigning them to Juan as the PM. <img width="1248" height="624" alt="Image" src="https://github.com/user-attachments/assets/e888b3c3-e64f-4fb6-a569-22780c025a4a" /> ---- > What application are you using? Transportation Development Services Portal > Describe the problem. I need to submit a ticket to enhance the case type options under Project Information and Location in the TPW Waiver Request Portal to include `ESP‑PuPR / Expedited Public Project Process` as a selectable option. I would also like these case types to be automatically assigned to myself and the area engineer based on the project’s area location. > Describe the outcome you'd like to see when this feature is implemented. option to select ESP‑PuPR / Expedited Public Project Process as a case type > Describe any workarounds you currently have in place or alternative solutions you've considered. currently use KNACK portal for vision team > Is there anything else we should know? prior to FY 2027 > Requested By Juan C. Request ID: DTS26-136035 Team: Apps, Need: 1-Must Have, Type: Enhancement, Workgroup: TDS, Product: TDS Portal2026-04-30T18:12:122026-05-08T17:18:19false49930868, 67915167436029561028204closedClosedSBO > What application are you using? Other / Not sure > Describe the problem. Need to add printers in system > How soon do you need this? Soon — Within a week > Requested By Isaac V. Request ID: DTS26-136030 Type: IT Support, Workgroup: SBO, Team: Tech Services2026-04-30T18:12:112026-05-01T13:10:032026-05-01T13:10:03false138721851436019326628203closedClosedTEDUpdate and add the necessary asset locations for the 4 AOIs that have been provided by PIO and TED within the GISMAINT Layer ATD_ADMIN.local_area_traffic_management. AOIs - Tillery - Cedar Bend Medians - Palo Blanco - Greystone To include the ~ Symbol Rotation.Workgroup: TED, Type: Data, Team: Geo, Provider: PIO2026-04-30T17:55:172026-05-01T21:31:342026-05-01T21:31:34false114594205436009620528202openAMD > What application are you using? AMD Data Tracker > Describe the problem. Very minor enhnacement Please add an entry to the pull down menu "Work Performed Inspector" Add: Inspection - Deficiencies Once added, we will send a list of WKR so to update the work performed type (less urgent than adding the type). > Describe the outcome you'd like to see when this feature is implemented. We are tracking issue with a contract and having this additional "work type" will help to standarize the data collected and to prepare reports for Contract Services Dept. > Describe any workarounds you currently have in place or alternative solutions you've considered. Have to go over open text notes to identify WRK reporting deficiencies > Is there anything else we should know? If possible by tomorrow 5/1, so inspectors can start using next week. THANKS > Requested By Ivonne N. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/69f392f5c54d174048d703e4/wrkinspection.jpg) (52.1kb) Request ID: DTS26-136025 Workgroup: AMD, Team: Apps, Need: 2-Should Have, Type: Enhancement, Product: AMD Data Tracker2026-04-30T17:39:062026-04-30T22:14:17false61209591435977579028201closedClosedATSD**Updates** - [x] Level of Comfort vector tile layer - [x] Narrative date - [x] Issue with map not panning properly when bottom panel is closed - [x] Update ordering of links in narrative - [x] Make Level of Comfort feature service available of COA Geo Hub - [x] Modify download data link to COA Geo Hub Level of Comfort Service Workgroup: ATSD, Team: Geo, Type: Enhancement, Product: Online Bike Map2026-04-30T16:43:162026-04-30T16:52:342026-04-30T16:52:34false80716478435971885428200closedClosedATSDATSD has provided a map with updated facilities captured in MOPED as well identifying that all AAA Network facilities regardless of location should be designed high level of comfort.Workgroup: ATSD, Team: Geo, Type: Enhancement2026-04-30T16:34:052026-04-30T16:37:532026-04-30T16:37:53false80716478435922554528198closedClosedCSD## Background Margaret wants to be able to see the transaction date for applications and who paid most recently. ## Options to explore 1. Make a the [NBP Transaction](https://atd.knack.com/smart-mobility#transactions/) table (or a version of it) accessible to Reviewers 2. Add Transaction dates to the Applications table. | NBP Transaction Table | | ---- | | <img width="1315" height="991" alt="Image" src="https://github.com/user-attachments/assets/e95629dc-959b-48b9-9230-d99369257c09" /> | Tagging @KaroEngstrom for awareness Team: Apps, Product: Smart Mobility Office Portal, Workgroup: CSD2026-04-30T15:16:412026-05-06T22:12:212026-05-06T22:12:21false7612723435873722728197closedClosedMobility Services > What application are you using? Other / Not sure > Describe the problem. I got a new Guard Card printer & need help setting it up. > How soon do you need this? Soon — Within a week > Requested By Araceli J. Request ID: DTS26-136020 Type: IT Support, Workgroup: Mobility Services, Team: Tech Services2026-04-30T14:06:122026-05-11T13:06:072026-05-11T13:06:07false68443907435849580028196closedClosedOPM > What application are you using? Other / Not sure > Describe the problem. Hello, The docking station is not powering on. I pressed the power button several times and it will not come on. I checked that it was plugged in and restarted the power strip it is connected to on the desk. I cannot access my monitors. Can someone help me replace it or repair it, please? > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? I cannot use my monitors > Requested By Natalie R. Request ID: DTS26-136015 Type: Other, Impact: 1-Severe, Workgroup: OPM, Team: Tech Services2026-04-30T13:30:312026-04-30T15:30:062026-04-30T15:30:06false164183211435818963628195closedClosedOCE > What application are you using? Other / Not sure > Describe the problem. Need assistance with nighthawk projectors. > How soon do you need this? Urgently — Critical that this is addressed today > Requested By Arielle P. Request ID: DTS26-136010 Type: Other, Impact: 1-Severe, Workgroup: OCE, Team: Tech Services2026-04-30T12:45:202026-04-30T14:39:352026-04-30T14:39:35false49591623, 68443907, 133022703435802261928194closedClosedSBO > What application are you using? Other / Not sure > Describe the problem. Company Portal - Remove Xerox Printers I cannot install the "Remove Xerox Printers" application on my laptop. The button is grayed out. The help guide I was following mentioned submitting a DTS ticket because my computer "needs to be assigned to me in the server." > Website Address Company Portal > City of Austin > Remove Xerox Printers Internet Browser: Edge > Requested By Greg G. Request ID: DTS26-136005 Type: Bug Report, Impact: 3-Minor, Workgroup: SBO, Team: Tech Services2026-04-30T12:21:122026-04-30T15:47:372026-04-30T15:47:37false235511404435780307528193closedClosedPavement Operations > What application are you using? Other / Not sure > Describe the problem. Adobe Acrobat Pro is necessary to support my role as an Inspector by allowing me to review and mark up plans, document inspection findings, combine reports and photos, and clearly communicate deficiencies related to traffic control, safety, and compliance. It improves efficiency, documentation quality, and coordination with contractors and City staff. If approval is needed, please send an email to my DM Jermaine Bunton. Thank you. > How soon do you need this? Soon — Within a week > Requested By Jonathan G. Request ID: DTS26-136000 Type: IT Support, Workgroup: Pavement Operations, Team: Tech Services2026-04-30T11:45:202026-05-01T12:05:482026-05-01T12:05:49false68443907435414982628192openEmergency Management > What application are you using? ArcGIS > Describe the problem. you need to discuss emergency management data sharing with David G. I have been in talks with him regarding this project. I will email him the secure document once the ticket is assigned to him. > How soon do you need this? Flexible — An extended timeline is OK > Is there anything else we should know? Preferably within a two-week period but I do not have a hard deadline at this moment. That being said, as situations evolve, we may need to access the data to display a common operating picture for situational awareness. > Requested By Jay T. Request ID: DTS26-135995 Type: Data, Team: Geo, Workgroup: Emergency Management2026-04-29T22:51:112026-04-30T05:49:49false142338538435355271828191openOCE### Description There have been several requests asking for a version of [RAMP](https://experience.arcgis.com/experience/19b149b2aa8c469193aa3426db214f84/page/Local-Mobility-Annual-Plan?views=Layer-List#widget_11=active_datasource_id:dataSource_6,layer_visibility:%7B%22widget_11-dataSource_6%22%3A%7B%22widget_11-dataSource_6-17c0eb06697-layer-3%22%3Afalse%7D%7D) that includes progress tracking of service plans. Andrew completed #27650 which means that we now have Signs & Markings data that identifies the quarter they are planning to complete the work and a field to flag whether it's been completed. We would like to create a proof of concept version of the RAMP showing this data ### To Do - Copy the RAMP to start building out what the service plan tracking could look like - Update the SMD data to the data that has the batch & field to flag if it's completed - Update the cards on the right to reflect the percentage of the service plans completedType: Map Request, Team: Geo, Workgroup: OCE2026-04-29T20:43:482026-04-29T20:44:18true80716478435342481328190closedClosedOOD > What application are you using? Other / Not sure > Describe the problem. Hard drive showing as full Matt is here > How soon do you need this? Soon — Within a week > Requested By Jim D. Request ID: DTS26-135990 Workgroup: OOD, Type: IT Support, Team: Tech Services2026-04-29T20:18:062026-04-30T12:52:332026-04-30T12:52:33false68443907, 133022703435188427128166closedClosedOCE > What application are you using? Other / Not sure > Describe the problem. Bitlocker problem Internet Browser: Chrome > Requested By Ben S. Request ID: DTS26-135945 Type: Bug Report, Impact: 1-Severe, Workgroup: OCE, Team: Tech Services2026-04-29T15:51:122026-04-30T15:50:032026-04-30T15:50:04false133022703435341012728189closedClosedOSE > What application are you using? ArcGIS > Describe the problem. Updated map for Texas Book Festival for 2026 - the closures will be the same from 2025, I attached the 2025 map for reference. Closures listed on 2025 for 11/6 would be 11/11 for 2026 and would begin after 11am, as Veterans Day will use the same route. Closures listed on 2025 for 11/7 would be 11/12 for 2026 and would be same times listed. EVENT DATES: November 14-15, 2026 ROW ID: 13642394 If I can help with any questions, please let me know - thank you! > How soon do you need this? Soon — Within a week > Is there anything else we should know? For the ACE website > Requested By Allison Z. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/69f2653d280eae3f79f33cdb/map_ace_texasbookfest_20251022.pdf) (698.3kb) Request ID: DTS26-135985 Workgroup: OSE, Type: Map Request, Team: Geo2026-04-29T20:15:222026-05-04T15:48:072026-05-04T15:48:07false188904275435341002028188closedClosedPDD > What application are you using? Other / Not sure > Describe the problem. I Need to update BlueBeam software and it requires an admin login to install the update. > How soon do you need this? Soon — Within a week > Requested By David D. Request ID: DTS26-135980 Type: IT Support, Workgroup: PDD, Team: Tech Services2026-04-29T20:15:202026-04-30T13:16:372026-04-30T13:16:37false133022703435333907428187closedClosedSBO > What application are you using? Other / Not sure > Describe the problem. I recently moved into the cubicle located directly across from Room 311 in the 5202 E. Ben White building (Suite 450). While getting set up, I found a Logitech K345 keyboard and M275 mouse in one of the cabinets and attempted to use them. Unfortunately, I’ve been unable to get the devices to connect properly using the dongle housed in the mouse. I’ve tried replacing the batteries and reconnecting them multiple times, but I continue to receive an error. I also attempted to install the necessary Logitech drivers; however, I do not have the required admin access to complete the installation. Could someone please take a look to determine if these devices are still usable, or advise if a replacement setup would be needed? I would appreciate any assistance, as having a working keyboard and mouse at this workstation would greatly support my workflow. > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? As soon as possible, as this setup directly supports my workflow when working from this location. > Requested By Yancy V. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/69f2632d5b57c2051595c688/screenshot20260429145553.png) (10.23kb) Request ID: DTS26-135975 Type: Other, Impact: 3-Minor, Workgroup: SBO, Team: Tech Services2026-04-29T20:03:062026-04-30T15:57:282026-04-30T15:57:29false164183211435328970228186closedClosedCSD## Background Margaret reported that after updating an application’s status to “Application Cancelled” (in this case due to a refund from bad weather), the application disappeared from the [prioritization map](https://experience.arcgis.com/experience/db60fde20e6d497899bbbb5b6171b472/page/NBP-Activations-Editing). This may cause confusion, as cancelled/refunded applications are no longer visible for reference or tracking. ## Context The issue was observed on the Living Streets Prioritization & Application Review map. There is an existing “Application Cancelled” status available. See Notes for Address It is unclear whether this behavior is intentional or a bug. There was initial confusion about whether the status was set to “Closed,” but it was confirmed to be “Application Cancelled.” ## Expected Behavior Cancelled applications remain visible on the map. ## Actual Behavior Applications with the “Application Cancelled” status disappear from the map after being updated. ## Suggested Solution: Ensure cancelled applications remain visible on the map. Apply a distinct color or marker style to differentiate them from active, withdrawn, or closed applications. ## Questions / Clarifications: Is the removal of cancelled applications from the map intentional? Should “Application Cancelled” behave similarly to “Withdrawn” in terms of visibility?Team: Geo, Workgroup: CSD, Project: Living Streets2026-04-29T19:54:382026-05-05T20:08:162026-05-05T20:08:16false114594205435327658928185closedClosedUtilities & Structures### Description ### AGOL Layer Updates: - [x] Update Scheduling Status that in progress to `Inspection In Progress` ### FME Updates: - [x] With the daily refreshes happening with the FME workflow, ensure that the DESCRIPTION also updates daily - [x] In FME, create a field in FME for (ASPHALT, CONCRETE, and BOTH) - Option 1: - Contains ASPHALT, does not contain CONCRETE = ASPHALT - Contains CONCRETE, does not contain ASPHALT = CONCRETE - Contains CONCRETE and ASPHALT = BOTH - Option 2: If we can't use this logic, these are the exact work order descriptions used by USD - Just Concrete: - UER; CONCRETE STREET CUT REPAIR - UER; CONCRETE CURB AND GUTTER REPAIR - UER; CONCRETE ADA-RAMP REPAIR - UER; CONCRETE SIDEWALK REPAIR - UER; CONCRETE DRIVEWAY REPAIR - UER; CONCRETE RETAINING WALL REPAIR - UER; CONCRETE CUT INVESTIGATION - Just Asphalt: - UER; ASPHALT STREET CUT REPAIR - UER; ASPHALT DRIVEWAY REPAIR - UER; ASPHALT STREET CUT INVESTIGATION - Both: - UER; ASPHALT STREET CUT AND CONCRETE INVESTIGATIONTeam: Geo, Type: Enhancement, Workgroup: Utilities & Structures2026-04-29T19:52:222026-05-13T16:34:302026-05-13T16:34:31false80716478435323293928184closedClosedTED### Description ### AGOL instant app of Data Collection requests with layers including - [Traffic Count Data Collection Requests](https://austin.maps.arcgis.com/home/item.html?id=a35f6cb66b6643b2875ee9660f6c25f0): default turned on - Council District: default turned on - COA Addresses: default turned off - Signal Engineer Areas: default turned off ### Features - Need the ability to pin coordinates <img width="890" height="604" alt="Image" src="https://github.com/user-attachments/assets/6af6a522-7443-471d-ae02-02879bcd5cdc" /> This map will be used to embed in Knack similar to [this map](<img width="2148" height="1050" alt="Image" src="https://github.com/user-attachments/assets/b924d37b-96c6-496a-b0a9-ec621ae6799d" />).Workgroup: TED, Type: Map Request, Team: Geo, Product: Web Map / Application2026-04-29T19:45:032026-05-13T13:49:592026-05-13T13:49:59false188904275197452996514509closedClosedSBOType: Enhancement, Product: Maximo, Team: Maximo, Workgroup: SBO2023-11-02T15:41:102023-11-02T17:01:082025-04-23T21:04:41false133060194435315602928183openTPW### Description Have launched the TPW Onboarding Technology Request in TPW Hire, but the DTS Tech Services team would love to have the... ## `Ability for that knack record to generate a new Tech Service GitHub Issue when a user submit a TPW Onboarding Technology Request` ## Actions Taken I have updated the `[Tech Services] New Hire Onboarding Checklist` template with the fields that they need to do their work and a link back to the Knack details page, if we are planning to keep PII information in the DTS Service Portal. # TPW Onboarding Technology Request Details page <img width="1055" height="536" alt="Image" src="https://github.com/user-attachments/assets/f84c3e13-1df0-4032-a23b-118b9dadded7" /> # GitHub Template ## Onboarding Request - `Effective Start Date`: - `Employee Type`: - `Title`: - `New Employee Name`: First Name, Last Initial - `Whose account to mirror`: First Name, Last Initial - `Supervisor`: First Name, Last Initial - `Division`: - `Work Location`: ## Hardware Checklist >Does the user need a GIS Modeling computer? - [ ] GIS Laptop w/ docking station + power supply - [ ] Laptop + power supply ### Request peripherals (If desk space does not come equipped) - [ ] Docking station - [ ] Monitors - [ ] Keyboard (hardwired) - [ ] Mouse (hardwired) *Headphones DTS Tech Services does not supply as we do not have them regularly on-hand (Please talk to your supervisor and use the office supply contract) ## Software Checklist - [ ] Adobe Pro - [ ] ArcGIS - [ ] AutoCAD/AutoCAD 3D - [ ] BlueBeam - [ ] SketchUp - [ ] MS Project - [ ] MS Visio ### Business Justification - [copy and paste justification] ### Funding Info - [copy and paste justification] ## Reference - [New Hire Checklist document](https://cityofaustin.sharepoint.com/:w:/r/sites/tpwDTS/_layouts/15/Doc.aspx?sourcedoc=%7B81512810-B700-448C-8200-38B343CB257D%7D&file=New%20Hire.docx&action=default&mobileredirect=true) - [ ] Check if NERF was submitted? - [ ] Set up password/Reset password (Ask Scott & Matt, if available, else ask CTM help desk (512-974-HELP)Team: Dev, Team: Apps, Product: Data & Technology Services Portal, Featured Project, Workgroup: TPW2026-04-29T19:30:032026-04-29T19:53:48false435313218328182openDTSThis issue is a follow-up to #28021. The task for this issue is to add a new page to the DTS website for each tile on the [new Services page](https://github.com/cityofaustin/atd-data-tech/issues/28021), copying [the product details page structure](https://austinmobility.io/products/2902).Workgroup: DTS, Team: Dev, Type: Enhancement, Product: DTS Website, Project: DTS "Services"2026-04-29T19:25:252026-04-30T18:07:28false435312821228181closedClosedATSDSUTD is working to provide a new, correctly projected preliminary trail alignment feature service. Once provided the FME workspace will need to be modified to account for these changesWorkgroup: ATSD, Team: Geo, Type: Enhancement2026-04-29T19:24:352026-05-13T14:47:212026-05-13T14:47:21false80716478435310950228180closedClosedATSDATSD has requested the creation of an AGOL feature service to show locations were parking in bike lanes are permittedWorkgroup: ATSD, Type: Data, Team: Geo2026-04-29T19:20:452026-05-13T20:20:432026-05-13T20:20:43false80716478435304826228179openDTS### Description As discussed [here](https://austininnovation.slack.com/archives/CHZE6BC6L/p1777394451993089?thread_ts=1777318768.697789&cid=CHZE6BC6L), we want to increase our AWS security posture, especially with regard to personal access keys. To this address, we would set up/adopt the IAM Identity Center solution. This will: * Allow us to acquire short-lived access tokens via `aws sso login`, doing away with the need for personal access keys when using the AWS CLI * Streamline our AWS user management #### Questions / further research needed * What are the cost implications? AWS claims that this service is free. * Will this impact existing access keys that we've issues for various integration services * How hard is this to set up? 😅 ### In Scope - Investigate how to implement this tool and document it so a new dev could follow docs to spin it up after receiving appropriate access in IAM - Make sure we can still carry out AWS CLI commands as needed on our local machinesWorkgroup: DTS, Team: Dev, Need: 1-Must Have, Type: DevOps, Type: Security2026-04-29T19:10:012026-05-13T20:22:06false435294182828178openThe software development team provides technical support to team members who are experiencing issues using equipment and software. We also provide insight into networking issues and software configurations. ### DTS Support - Reach out to Chia B. to request an account, ask questions, or propose an enhancement. - To report a bug or obtain additional support, [submit a DTS Service Request](https://atd.knack.com/dts#new-service-request/). ### Technology Stack React, Typescript, Python, AWS, data pipelines and other integrations. ### Image/Screenshot _No response_Team: Dev, Service Index, Service: Technical Consulting2026-04-29T18:51:352026-05-15T20:14:22false435293996928177closedClosedOOD > What application are you using? Other / Not sure > Describe the problem. Need access to KNACK applications for Finance, HR, Equity, Emergency Management. > How soon do you need this? Soon — Within a week > Requested By Anthony S. Request ID: DTS26-135970 Workgroup: OOD, Type: IT Support, Team: Apps2026-04-29T18:51:152026-04-30T15:33:072026-04-30T15:33:07false21112975435286384628176closedClosedHR > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. Unable to access any PPT files. Message prompt states "Access denied. Contact your administrator." > How soon do you need this? Urgently — Critical that this is addressed today > Requested By Sonia B. Request ID: DTS26-135965 Workgroup: HR, Type: IT Support, Impact: 1-Severe, Team: Tech Services, Product: O3652026-04-29T18:39:102026-05-01T12:21:242026-05-01T12:21:34false68443907, 164183211435279529828175openThis Parking Inventory GIS QC support provided by DTS GIS staff for the Parking Enterprise Division (in coordination with Ryan P.) ensures that our GIS parking inventory is kept up to date with parking regulation changes and new parking signage installs and removals. There is a substantial backlog of updates which need to be done for retroactive updates from 2020-2023, and DTS geospatial data support can help not only improve data accuracy but elevate the utility of our parking inventory dataset for a variety of general and technical purposes. For more information on this: contact Owen M. who is primarily involved in this effort. Type: Data, Team: Geo, Epic, Project: Parking Inventory2026-04-29T18:28:492026-04-29T18:38:02true188904275197273491314496closedClosedOSEWorkgroup: OSE, Type: Map Request, Type: Data, Team: Geo2023-11-01T16:50:092023-11-01T16:53:322023-11-01T16:53:32false114594205435272057928174openTPWWhen we soft-delete a file, we clean up eCAPRIS funding file attachments. We should do the same for Moped funding file attachments since we can't rely on the database "on delete" actions that only fire on hard deletes. We also are currently deleting funding-file connections. We should update to soft deletes to adhere to the pattern in other Moped tables but also to be able to track connections to files that happened in the past (who created, who deleted, and when). **In Scope** - Update both `files_ecapris_funding` and `files_project_funding` to include `is_deleted` column that is not nullable defaults to `false` - Add triggers to update `updated_by` on soft-delete - Update ecapris and funding file connection delete mutations to soft-delete when detached in the UI - Update file delete mutation to soft-delete Moped funding file attachments and eCAPRIS funding file attachments too - Filter out soft-deleted attachments to show attachments in the tableTeam: Dev, Need: 1-Must Have, Type: Enhancement, Product: Moped, Workgroup: TPW2026-04-29T18:16:352026-05-15T22:43:21false37249039435271358328173closedClosedPer conversation with Ryan P. who has expressed approval and recognized the value of following efforts, I am working towards a substantial overhaul of the South Congress parking data with extensive corrections and updates to the geometry and data accuracy. The area I am particularly focused on is from Lady bird Lake to roughly Oltorf. This data remains highly outdated and it's spatial accuracy is lacking due to the available tools used when that data was created. Given the relative value of having high quality parking data for such a high profile and high demand parking district, this is a small concerted effort to improve the utility and quality of this dataset for a variety of purposes. This task is expected to take roughly 24-48 hours of involved QAQC.Type: Data, Team: Geo, Project: Parking Inventory2026-04-29T18:15:132026-05-06T15:00:522026-05-06T15:00:52false188904275435269328028172openTDSDiscuss Tracy's results during the meeting on 5/1/26. Team: Apps, Type: Testing, Workgroup: TDS, Product: TDS Portal2026-04-29T18:11:342026-05-15T20:59:32false49930868, 67915167435250765528171closedClosedSDD > What application are you using? Other / Not sure > Describe the problem. My monitor is flickering on and off. I checked all the wires and it looks fine, so I don’t know what is going on. > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? I have a meeting in 20 mins that I need a larger screen for. Thank you! > Requested By Sravya G. Request ID: DTS26-135960 Workgroup: SDD, Type: IT Support, Impact: 1-Severe, Team: Tech Services2026-04-29T17:39:052026-04-30T12:56:282026-04-30T12:56:36false133022703435240316928170closedClosedSBO > What application are you using? Other / Not sure > Describe the problem. I need assistance installing a scanner > How soon do you need this? Soon — Within a week > Requested By David H. Request ID: DTS26-135955 Type: Other, Workgroup: SBO, Team: Tech Services2026-04-29T17:21:122026-05-01T16:05:492026-05-01T16:05:49false138721851435228516128169openCustom code in Signs and Markings - Reference and gather Github/Gitbook documentation - What could be replaced by Next-Gen built-ins? - What would be the lift to move it to Next-Gen? - Identify easy fixes - Menu to replace big buttons for now (what are the possibilities here, esp. thinking of mobile) Moving Notes to [here](https://susanneg.notion.site/Signs-and-Markings-Custom-Code-2e2a10e030e28000becae5ba72cf5c98?source=copy_link) # JS Code Snippet | Classic Rewrite? | Next-Gen code? | Builder Updates? | Notes -- | -- | -- | -- | -- COACD Sign On button | No | No |   | Might be covered under Next-Gen updates ([Advanced SSO Authentication](https://product.knack.com/changelog/55060)) Big Button | Maybe | Yes | Yes. Replace Rich Text views with Menu views. | Requires builder recreating menu views. Have CSS equivalent Misc Code | Maybe | No |   | This is old code (~7 years) that could be safely deleted iFrame CSR Map | Yes | No | Yes. Use Text Formula instead. | Expect 1-2 hours downtime for map for Text Formula to initially populate Change Field Color | No | Yes |   | Some of the table one can be deleted or replaced with display rules Replace Attachment File Name with File Type | No  | Maybe  |  Might require Builder changing styling in Next Gen to format file Name |  It's possible the ATTACHMENT field in the test account is corrupted which might play a role but hard to say. Might have to do with 100 records by default view have impact Mod Crumbtrail | |   |   |  Use case could be for replacing jobs link? Set UOM |   |   |   |   Set Requester |   |   |   |   Knack GeoLocator |   |   |   | On hold until Signs Map rewrite Update Button Icon Size |   |   |   |   Embed JS Calculator | Yes  |  No | Can use a Rich Text view instead  |   Custom File Upload |   |   |   |   Generate Random Password |   |   |   | Need to test how accounts are created in Next-Gen and password generation settingsTeam: Apps, Type: Research2026-04-29T17:00:142026-05-12T22:18:24false21112975, 31259724, 61209591435218501428168openAMD### Go-Live Prep Items from Previous Issues - [ ] Update Study [table filter ](https://builder.knack.com/atd/amd/pages/scene_23/views/view_3895/table)to exclude records where Study Activation Triggered = No * Holding off on this because we need to update current study records as well to ensure historical study records show correctly on their respective details pages tables - [ ] Remove existing [Edit Studies menu ](https://builder.knack.com/atd/amd/pages/scene_1319/views/view_3278/menu)(will delete the old Edit Studies [form](https://builder.knack.com/atd/amd/pages/scene_1320)) - [ ] Reveal the new menu on the [Edit Study details page](https://builder.knack.com/atd/amd/pages/scene_1319/rules) Workgroup: AMD, Type: Enhancement, Product: AMD Data Tracker2026-04-29T16:43:002026-04-29T16:44:42false100615928435204675528167openTDS### Add the PR sub & work type to the existing AMANDA report TDS AMANDA Review Data # 99028 > What application are you using? AMANDA > Describe the problem. One of our AMANDA reports (TDS AMANDA Review Data # 99028) already have the PR case information. We've been asked to report more granular information about the PR cases. The need is to get the "project type" information as shown in the attached file. Can we add the "project type" in our report? > Describe the outcome you'd like to see when this feature is implemented. ATD will have data to inform executives more granular information. > Describe any workarounds you currently have in place or alternative solutions you've considered. No workaround, new need. > Is there anything else we should know? We need this by end of 3rd week of May to meet the inter-departmental need. > Requested By Matiur R. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/69f22e53617934f537cee01e/screenshot20260429105500.png) (320.94kb) Request ID: DTS26-135950 Need: 1-Must Have, Type: Enhancement, Workgroup: TDS, Product: AMANDA, Team: AMANDA2026-04-29T16:18:082026-05-05T20:25:38false49930868435170197728162closedClosedSUTD > What application are you using? Other / Not sure > Describe the problem. Field Maps app on iPad > How soon do you need this? Urgently — Critical that this is addressed today > Requested By Austin A. Request ID: DTS26-135925 Type: IT Support, Impact: 1-Severe, Workgroup: SUTD, Team: Tech Services2026-04-29T15:21:122026-04-29T18:24:182026-04-29T18:24:18false164183211435163065328161openOPM### Description Review workflow for updating targets and actuals on performance metricsType: Feature, Team: Apps, Product: Data & Technology Services Portal, Workgroup: OPM2026-04-29T15:10:552026-04-29T15:10:55false21112975435159744328160closedClosedHR > What application are you using? Other / Not sure > Describe the problem. I am having a hard time downloading the Power BI app on my laptop. I am unable to click the install button as it is grayed out. I tried to access it at Ben White and from home, with no luck. Any assistance you could provide would be appreciated. Thanks! > How soon do you need this? Unsure > Is there anything else we should know? I am trying to get some OD date swapped over into a more streamlined process. If I could have this resolved within the next couple of weeks that would be great so I have time to prepare before my next executive meeting. Thank you! > Requested By Nedra G. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/69f21dc5a2615af43bd67227/powerbi.png) (41.13kb) Request ID: DTS26-135920 Workgroup: HR, Type: IT Support, Team: Tech Services2026-04-29T15:06:122026-04-30T15:24:522026-04-30T15:24:52false235511404435149327628159closedClosedAMD### Signal Details - Delete the `Create New Work Order` from the signal details page - Every work group has their own work order form and this is a form that's not regularly updated - Delete the `Create new PM Record` from the signal details page - Teams now fill out entire PM forms when doing preventative maintenance ### Location Details - Delete button for `New MMC Issue` because there's no form and it just sends users to signal details page Workgroup: AMD, Team: Apps, Product: AMD Data Tracker, Type: Tech Debt2026-04-29T14:51:242026-05-05T23:34:102026-05-05T23:34:10false21112975435147665828158closedClosedAMD### Description - Archive the tables related to performance metrics - Delete the button from home page - Eventually delete the pages entirely (but maybe we want to wait until we complete the Performance Measure tracker for OPM?)Workgroup: AMD, Team: Apps, Product: AMD Data Tracker, Type: Tech Debt2026-04-29T14:49:172026-05-05T22:50:572026-05-05T22:50:58false21112975435145710828157openAMD### Description This is an effort to clean up Data Tracker and archive/delete unused pages and tables. - These were discussed in #22691Workgroup: AMD, Team: Apps, Product: AMD Data Tracker, Type: Tech Debt2026-04-29T14:46:472026-04-29T14:47:27true61209591435131552228156openROW > What application are you using? AMANDA > Describe the problem. ## AMANDA CustomReport PDF Naming Convention for ROW Permit Folders ### Description: Request to engage the AMANDA Operating Board to determine feasibility of implementing a standardized naming convention for PDF files generated via CustomReport within ROW Permit folders. Currently, CustomReport PDFs are not consistently identifiable by file name, creating inefficiencies in document management and retrieval. The proposed enhancement would include key identifiers such as report type and associated folder details/type in the generated file name. ### Proposed Outcome: Establish a naming convention that automatically applies to CustomReport-generated PDFs, incorporating: - Report type - Permit/folder type - Relevant identifying details (e.g., permit number or case ID) ### Stakeholders: - Paloma A.-R. - Kimberley P. - Russell B. - Daylon B. - Stephanie F. ### Next Steps: - Confirm feasibility with AMANDA Operating Board - Identify any system limitations or configuration requirements - Define and approve standard naming format if feasible > How soon do you need this? Flexible — An extended timeline is OK > Requested By Russell B. Request ID: DTS26-135915 Workgroup: ROW, Type: Other, Impact: 3-Minor, Need: 3-Could Have, Product: AMANDA, Team: AMANDA2026-04-29T14:27:092026-05-08T19:59:22false49930868435110887328155closedClosedOPM > What application are you using? Other / Not sure > Describe the problem. Computer wont connect to network/ internet. > How soon do you need this? Urgently — Critical that this is addressed today > Requested By Alondra G. Request ID: DTS26-135910 Type: IT Support, Impact: 1-Severe, Workgroup: OPM, Team: Tech Services2026-04-29T13:57:082026-04-29T18:34:502026-04-30T05:22:37false133022703435110869328154closedClosedOCE > What application are you using? Other / Not sure > Describe the problem. Please send this request to Matt M I am leaving the country on vacation, I will be in Japan from 5/9 to 5/23. I am not bringing my COA laptop or tablet, but I will have my personal cell phone, which has work applications on it. > How soon do you need this? Soon — Within a week > Requested By Colby D. Request ID: DTS26-135905 Type: IT Support, Workgroup: OCE, Team: Tech Services2026-04-29T13:57:062026-04-30T13:10:402026-04-30T13:10:55false133022703435102655228153closedClosedTED ## Device & User Information (first name and last initial, no last names) ## What's the problem? go int Registry for trafficware after uninstalling ## What did you do to resolve the issue Workgroup: TED, Type: IT Support, Team: Tech Services2026-04-29T13:45:302026-05-01T19:50:542026-05-01T19:50:55false68443907, 133022703435040731328152closedClosedPavement Operations > What application are you using? Other / Not sure > Describe the problem. I need a Maximo account created for an employee Eddie A. Employee information commented out below: Thank you. > How soon do you need this? Soon — Within a week > Requested By Jonathan G. Request ID: DTS26-135900 Type: IT Support, Team: Maximo, Workgroup: Pavement Operations2026-04-29T12:09:112026-05-01T19:13:552026-05-01T19:13:55false133040608, 134445095434662904528151closedClosedUrban Forestry### Description Create direct link from email to a page after the request confirmation page to allow requesters to see the status of their request. From the Request Details page, bring the following things: - Details view from top of the page - Non-editable Request Activities table - Non-editable and not linked Contractor Work Tickets table - Hide `Total Cost` - Non-editable Attachments table - Add this link to the email sent from [this form](https://builder.knack.com/atd/urban-forestry/pages/scene_121/views/view_220/form/emails) and call it `View Request Details`Type: Feature, Team: Apps, Workgroup: Urban Forestry, Product: Urban Forestry2026-04-28T22:26:532026-04-30T14:47:522026-04-30T14:47:52false67915167434660483028150closedClosedUrban Forestry### Description - Create `Edit` button for the request details - Create `Edit` form for attachments table - Create `Edit` form for comments tableTeam: Apps, Type: Enhancement, Workgroup: Urban Forestry, Product: Urban Forestry2026-04-28T22:21:042026-05-12T14:25:152026-05-12T14:25:15false67915167434594062028149closedClosedUrban Forestry > What application are you using? Other / Not sure > Describe the problem. Requesting laptop & tablet for new employee hire (David C.) with TPW Forestry. Thank you! > How soon do you need this? Soon — Within a week > Is there anything else we should know? New employee coming on within the next two weeks. > Requested By Shane K. Request ID: DTS26-135895 Type: IT Support, Workgroup: Urban Forestry, Team: Tech Services2026-04-28T20:15:202026-05-05T19:19:192026-05-05T19:50:39false164183211, 235511404434574706928148openVZ Consider: ``` extra_hosts: - "host.docker.internal:host-gateway" ``` **In Scope** - Find and apply update to docker compose files so that we can support resolving to host machine on Linux and Mac/WindowsTeam: Dev, Need: 2-Should Have, Workgroup: VZ, Type: DevOps, Product: Vision Zero Crash Data System2026-04-28T19:40:202026-05-13T19:48:29false434544135528147closedClosedSMDThe goal of this issue is to develop a workspace that when run, will be able to generate updated progress of the smd service plans for signs, short line, specialty point, and specialty line, and long line markings.Workgroup: SMD, Team: Geo, Type: Enhancement2026-04-28T18:43:142026-04-28T20:17:472026-04-28T20:17:48false80716478434541429328146closedClosedTPWTo improve the visual hierarchy of FDUs and notes, we should update the existing bold, blue text to be outlined chips. We've also received feedback that the "Synced from eCAPRIS" text isn't as important information as it brings attention to for users. See [thread](https://austininnovation.slack.com/archives/CNUEPKLB1/p1777399888195839) **In Scope** - Update text labels on synced FDU records in funding table from "SYNCED FROM ECAPRIS" to an outlined chip that says "eCAPRIS" (chips are 20px in height in mockups below) - Update text labels on notes to an outlined chips that shows the note type for all notes except for eCAPRIS status updates. Show "eCAPRIS" for these and update the filter button to say "ECAPRIS" as well (see `moped_note_types` table) - Move type chip to 1 theme spacing to the left of the edit/delete controls and adjust controls to align with chip - Update status badge to sit to the right of the note timestamp - Remove "SHOW" text to the left of the note type filters - Update edit/delete controls to disable instead of hiding on eCAPRIS records or when a note or status update is written by another user than the current logged-in user **Bonus** - The chip could be a shared component for secondary information like this #### Before <img width="254" height="102" alt="Image" src="https://github.com/user-attachments/assets/d48085fc-d4f5-4855-9a1a-6c095c63026b" /> #### After <img width="238" height="82" alt="Image" src="https://github.com/user-attachments/assets/110b3116-6523-43b1-8803-52399ff39bb9" /> #### Before <img width="487" height="333" alt="Image" src="https://github.com/user-attachments/assets/64b70074-5180-4ac2-8788-6b9221022f54" /> #### After <img width="1504" height="838" alt="Image" src="https://github.com/user-attachments/assets/5e100c3e-dc1c-4aeb-8911-a3cf7b0b4f67" /> Team: Dev, Type: Enhancement, Product: Moped, Workgroup: TPW2026-04-28T18:37:572026-05-07T15:17:082026-05-07T15:17:08false12474808434541035028145closedClosedTDSDue to significant changes with the methodology and the need for a more refined dashboard, this issue will cover work related to version 2 dashboard.Team: Geo, Type: Enhancement, Workgroup: TDS2026-04-28T18:37:112026-04-28T18:38:552026-04-28T18:38:55false80716478434517235528144closedClosedOOD > What application are you using? Other / Not sure > Describe the problem. The requested 27-inch monitors are necessary to support efficient financial analysis, modeling, and reporting functions. Financial calculations frequently require simultaneous review of large spreadsheets, multiple data sources, dashboards, and supporting documentation. A larger display significantly improves visibility and reduces time spent switching between applications or scrolling through complex datasets. This is in addition to my other divisional duties which also require other departmental supporting documentation reviews and analysis. > How soon do you need this? Soon — Within a week > Is there anything else we should know? I have received them and they were installed. > Requested By Anthony S. Request ID: DTS26-135890 Workgroup: OOD, Type: Other, Team: Tech Services2026-04-28T17:51:122026-04-29T13:42:522026-04-29T13:42:52false235511404434494572528143openROW > What application are you using? ArcGIS > Describe the problem. ## Investigate Duplicate/Null GIS Line on CTN (Object_ID 94100) ### Description: There appears to be a potential duplicate or erroneous GIS line on the CTN. Object_ID 94100 contains null attribute data, while adjacent/parallel Object_IDs 46276 and 45355 contain the expected corresponding attributes. ### Scope / Tasks: - Verify whether Object_ID 94100 is a duplicate or artifact of segmentation - Confirm relationship between 94100 and 46276 & 45355 - Assess whether 94100 serves any purpose - Determine if 94100 should be removed or hidden from view > How soon do you need this? Soon — Within a week > Requested By Russell B. Request ID: DTS26-135885 Workgroup: ROW, Type: Data, Team: Geo2026-04-28T17:09:072026-04-28T20:13:43false80716478433690192028122closedClosedOSEDawn has requested I update some closure and event times in the map I sent out earlier this month. I'll make those updates and send her a new copy.Workgroup: OSE, Type: Map Request, Team: Geo2026-04-27T15:28:292026-04-27T18:02:442026-04-27T18:02:44false188904275434484378628142closedClosedVZ > What application are you using? Other / Not sure > Describe the problem. Need to upgrade Adobe so I can create and access Adobe Document Cloud files and online services. > How soon do you need this? Soon — Within a week > Requested By Joel M. Request ID: DTS26-135880 Type: IT Support, Workgroup: VZ, Team: Tech Services2026-04-28T16:51:112026-05-05T15:12:082026-05-05T15:12:08false68443907434448404028141closedClosed St Elmo ## Device & User Information (first name and last initial, no last names) Printer & Multiple ## What's the problem? Need to move the printer to other location due network port connectivity. ## What did you do to resolve the issue Me and matt have moved the printer today and make sure everything is working. The printer was back on network and gave a test print seems like everything is good as usual.Type: IT Support, Team: Tech Services, Type: Hardware Support2026-04-28T15:51:562026-04-28T15:52:352026-04-28T15:52:59false138721851434447876428140openFinance > What application are you using? Finance & Purchasing Portal > Describe the problem. would it be possible to have follow up emails sent to users to notify them of PRs that are pending their approval. I believe the initial email is sent out but no additional ones are sent. They often get overlooked and we manually follow up until it is approved. Was hoping the system could generate follow up emails if the PR was still not approved by the "Needed By" date > Describe the outcome you'd like to see when this feature is implemented. Follow up emails to notify end user of approval need > Describe any workarounds you currently have in place or alternative solutions you've considered. Sending out personal emails until resolved. > Is there anything else we should know? no time frame > Requested By Sharon B. Request ID: DTS26-135875 Workgroup: Finance, Need: 3-Could Have, Type: Enhancement, Product: Finance & Purchasing Portal2026-04-28T15:51:082026-04-28T15:51:08false49591623434446983128139openAMD# Tue 4/28/26 Issues * [Enhance the Signal Evaluation Table and Forms #27428](https://github.com/cityofaustin/atd-data-tech/issues/27428) * New Signal Evaluation table on the Signal Request Details [page](https://builder.knack.com/atd/amd/pages/scene_23/views/view_4911/table) * [Enhance the Signal Study Process #27436](https://github.com/cityofaustin/atd-data-tech/issues/27436) * New Signal Study [Menu](https://builder.knack.com/atd/amd/pages/scene_1319/views/view_4943/menu) --- ## Testing Results to Address ### 1. New signal evaluations created automatically add a rank month and year. Don’t want that to happen so can we allow blank data here? Might need to change these from being defaulted ✅ * Created from Add Signal Request [Form](https://builder.knack.com/atd/amd/pages/scene_1984/views/view_4897/form/rules/record) * The only things set in record rules at creation are for REQUEST TYPE = TRAFFIC * Eval Status = IN PROGRESS * Created Date = Current Date * RANK_ROUND_MO defaults to DEC * RANK_ROUND_YR defaults to 2026 * Removed default altogether for these fields on [signal_request_traffic_eval](https://builder.knack.com/atd/amd/schema/list/objects/object_27/fields) --- ### 2. Will end up hiding signal studies in the `Inactive` status from the study table ✅ * Added filter to exclude study records in INACTIVE status - [link](https://builder.knack.com/atd/amd/pages/scene_23/views/view_3895/table) <img width="1118" height="472" alt="Image" src="https://github.com/user-attachments/assets/4828b538-4b17-4f73-9784-7849ae7a9df5" /> * Would like to added the condition **Study Activation Triggered** IS NOT No NOTE: Studies table does not filter at all [here](https://builder.knack.com/atd/amd/pages/scene_1315/views/view_3002/table/source) * Can we add a filter there for **Study Activation Triggered** IS NOT No? Would need to manually update the older records --- ### 3. When adding the outcome `Selected for Study` the study status didn’t update * Test item 575 is a `signal_study` record ✅ * Evaluation Outcome Form - [Link](https://builder.knack.com/atd/amd/pages/scene_1991/views/view_4941/form/rules/record) * Updates the boolean on the `signal_request` record * The receiving text formula and values were on a different record, `signal_request_traffic_study` * [x] Add **Study Activation Boolean TF** on the `signal_study` table to pull the boolean from the parent `signal_request` * [x] Add **Study Activation Triggered** Y/N field to reflect the Boolean * The Y/N should be used to filter studies from the table * The status of the brand new study created when the request is created is INACTIVE * We can't toggle it out of INACTIVE without creating a rule that will impact the status always * [x] Assign the status we want at the start (Unassigned) and then reveal the record based on the Y/N instead of relying on the status value alone? Could add condition **Study Activation Triggered** IS NOT No to item 2 --- ### 4. Need to have all the status updates on the signal request point to REQUEST_STATUS_PRE_CON instead of REQUEST_STATUS (because if there is an existing signal at a location, the REQUEST_STATUS will show the turned on status ✅ * What does this mean for: * [x] Updated Request Creation [form](https://builder.knack.com/atd/amd/pages/scene_1984/views/view_4897/form/rules/record) * [x] Updated Evaluation Outcome [form](https://builder.knack.com/atd/amd/pages/scene_1991/views/view_4941/form/rules/record) * [x] Updated Complete Study [Form](https://builder.knack.com/atd/amd/pages/scene_1995/views/view_4946/form/rules/record) * Request Details [page](https://builder.knack.com/atd/amd/pages/scene_23/views/view_128/details/items/layouts/0/groups/0/columns/0/items/1) * Request [table](https://builder.knack.com/atd/amd/pages/scene_22/views/view_39/table/columns) Workgroup: AMD, Team: Apps, Type: Enhancement, Product: AMD Data Tracker2026-04-28T15:49:472026-04-29T16:45:57false100615928434445882328138closedClosedFinance > What application are you using? Finance & Purchasing Portal > Describe the problem. I wanted to see if it is possible to add an additional column under "Items" that would show the remaining unused balance for each line item. Currently it only lists the original "Total" but doesn't track usage. The "Balance Remaining" at the top is not helpful when there are multiple line items as it only references the PR balance as a whole. > Describe the outcome you'd like to see when this feature is implemented. A column that tracks usage amount per line item. > Describe any workarounds you currently have in place or alternative solutions you've considered. We can look up items in Advantage and do calculations there but it is not ideal. > Is there anything else we should know? no specific time frame > Requested By Sharon B. Request ID: DTS26-135870 Workgroup: Finance, Team: Product, Need: 2-Should Have, Type: Enhancement, Product: Finance & Purchasing Portal2026-04-28T15:48:062026-04-29T17:01:272026-04-29T17:01:33false21112975, 170656233434430150228137closedClosedOOD > What application are you using? Other / Not sure > Describe the problem. The mouse and keyboard are not connecting to the laptop > Is there anything else we should know? Just need help. > Requested By Gilda P. Request ID: DTS26-135865 Workgroup: OOD, Type: Bug Report, Impact: 1-Severe, Team: Tech Services2026-04-28T15:24:122026-04-28T18:48:332026-04-28T18:48:33false164183211434430133428136closedClosedPDD > What application are you using? ArcGIS > Describe the problem. Please create a GIS map/data based on the project boundaries in this Nearmap: https://apps.nearmap.com/maps/#/UJ16_bFwRjCr3zlakTeVbA/@30.2136353,-97.7067652,18.99z,0d/V+R/20260104 I have shared this with David G. It can be shared with others if necessary. The limits includes Montopolis Dr/Grove Blvd on the west, but does not include US 183 or Ben White Blvd on the east and south respectively. Looking to get this by 4/29. > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? Looking to get this by 4/29. High priority item for a CMO initiative. > Requested By Romani L. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/69f0d05dc36190064c3c7498/map_202601042.png) (3.86mb) Request ID: DTS26-135860 Type: Data, Impact: 1-Severe, Team: Geo, Workgroup: PDD2026-04-28T15:24:112026-04-28T19:14:172026-04-28T19:14:17false159822635434413001628135openVZAs discussed [here](https://github.com/cityofaustin/atd-airflow/pull/340/changes#r3139397932), configure multi-arch images for our various ETLs. Team: Dev, Need: 2-Should Have, Workgroup: VZ, Type: DevOps, Product: Vision Zero Crash Data System2026-04-28T14:57:162026-04-28T14:57:22false434403359228134closedClosedHR > What application are you using? Other / Not sure > Describe the problem. Attempting to load the new copy/printer but running into a problem. I'm unable to install the Remove Xerox Printers app and require assistance. > How soon do you need this? Urgently — Critical that this is addressed today > Requested By Sonia B. Request ID: DTS26-135855 Workgroup: HR, Type: IT Support, Impact: 1-Severe, Team: Tech Services2026-04-28T14:42:062026-04-29T14:15:502026-04-29T14:15:50false164183211434359976028133closedClosedAMD### Description Held a training on 4/21 for the AMD communications augmented staff from JC Comm and Levy to show them how they should plan to complete work orders. Workgroup: AMD, Type: Training, Team: Apps, Product: AMD Data Tracker2026-04-28T13:39:502026-04-28T13:40:062026-04-28T13:40:06false61209591320965779023481open- [x] Request fall 2024 data download from TxDOT - [ ] run scripts to process data - [ ] publish data on AGOL - [ ] update the viewer tool to point to fall '24Type: Data, Team: Data Science2025-07-07T16:40:442026-03-13T20:39:56false30810522434346944428132closedClosedOOD > Describe the problem. Need desk camera > Describe the solution you have in mind. n/a > How will we know that our solution is successful? n/a > Users n/a > Sponsorship n/a > Which Strategic Direction 2023 “Mobility” indicators would this new application impact? ['None'] > Which Austin Strategic Mobility Plan goals would this new application support? ['None'] > Describe any workarounds you currently have in place or alternative solutions you've considered. n/a > How have other divisions/departments/cities addressed similar challenges? n/a > Requested By Anthony S. Request ID: DTS26-135850 Workgroup: OOD, Type: New Application, Team: Tech Services2026-04-28T13:21:072026-04-28T14:20:292026-04-28T16:53:54false235511404434296389728131closedClosedHR > What application are you using? Transportation Development Services Portal > Describe the problem. cant log onto printer > How soon do you need this? Soon — Within a week > Requested By Robert C. Request ID: DTS26-135845 Workgroup: HR, Type: IT Support, Product: TDS Portal, Team: Tech Services2026-04-28T12:03:062026-04-28T16:30:482026-04-28T16:43:06false133022703434294839628130closedClosedSBO > What application are you using? Other / Not sure > Describe the problem. I have 2 simulators needing IT support One has a color issue and other one has Words on the program that shouldn't be there. > How soon do you need this? Soon — Within a week > Is there anything else we should know? Training, employees every week > Requested By Jesse B. Request ID: DTS26-135840 Type: IT Support, Workgroup: SBO, Team: Tech Services2026-04-28T12:00:272026-05-12T13:09:112026-05-12T13:09:12false133022703433844768828129closedClosedTDS - [x] Update the customer's experience when they are attempting to download their approved memo via the emailed link. The link should behave as it does on today's module, which takes the user directly to the document. - [x] Remove `VOID` as a valid review determination. Team: Apps, Type: Enhancement, Workgroup: TDS, Product: TDS Portal2026-04-27T19:45:402026-05-15T18:50:472026-05-15T18:50:47false49930868, 67915167433814038628128closedClosedSBO > What application are you using? Other / Not sure > Describe the problem. need to transfer a tablet from one employee Roland, M to another employee with name Clark, R > How soon do you need this? Soon — Within a week > Requested By David H. Request ID: DTS26-135835 Workgroup: SBO, Team: Tech Services, Type: Hardware Support2026-04-27T18:51:102026-05-01T16:09:032026-05-01T16:09:03false138721851433807041328127closedClosedTED > What application are you using? Other / Not sure > Describe the problem. Trying to download photos from my camera. This has never been an issue until today. The folder tells me that I don’t have permission. > How soon do you need this? Soon — Within a week > Requested By Steven R. Request ID: DTS26-135830 Workgroup: TED, Team: Tech Services, Type: Hardware Support2026-04-27T18:39:052026-04-30T13:28:442026-04-30T13:28:44false133022703433797343228126openVZThe current [Moped x crash spatial join](https://github.com/cityofaustin/vision-zero/tree/main/etl/moped_projects) uses a standard buffer mechanism that results in rounded polygon edges at the ends of line features. The team has requested that we "square off" the endpoints of line feature buffers so as to minimize the amount of coverage a line has with intersection-level crashes. It appears that geopandas has a `cap_style` [buffer setting](https://geopandas.org/en/stable/docs/reference/api/geopandas.GeoSeries.buffer.html) that should handle this for us. It appears that we want to use `flat`. > cap_style {‘round’, ‘square’, ‘flat’}, default ‘round’ Specifies the shape of buffered line endings. 'round' results in circular line endings (see resolution). Both 'square' and 'flat' result in rectangular line endings, 'flat' will end at the original vertex, while 'square' involves adding the buffer width.Team: Dev, Need: 1-Must Have, Workgroup: VZ, Type: Enhancement, Product: Vision Zero Crash Data System, Team: Data Science, Project: Mobility Project Impact Analysis2026-04-27T18:22:262026-04-27T18:27:13false433747887928125closedClosedTEDMeeting to discuss the Local Area Traffic Management data with Capital Improvement Program Manager - Shelby S. and Eric B. to go over how to best organize and represent the data for the public map. - Inquire about current process for updating the data. - Update data - Discuss having PIO create graphics for curb islands and curb islands with cross walk.Type: Meeting, Workgroup: TED, Type: Data, Team: Geo, Provider: PIO, Type: GIS Web Application2026-04-27T17:00:412026-05-01T20:50:112026-05-01T20:50:12false114594205, 159822635433703061628124closedClosedHR## Mon 4/27/26 - received notice that TPW HR was running out of SharePoint storage space - requested upgrade from ATS ESA team - INC0567042 - emptied recycle bin to provide some more space in the meanwhile - upgrade received to 250GB - checked on site ✅ - responded to Mariah's follow-up email to let her and Nedra know they now have 250GB - Nedra responded: "Whoo-hoo! Awesome, thanks for jumping on this so quickly and for sending the update!" Workgroup: HR, Team: Apps, Type: Sharepoint2026-04-27T15:49:242026-04-27T15:49:552026-04-27T15:51:00false21112975, 100615928433691974728123closedClosedOSEAllison has requested I update some closure and event times in the map I sent out earlier this month. I'll make those updates and send her a new copy. [ have a few updates for the UIL map that I included below – let me know if I can help with any questions – thank you so much for your help as always! Trinity – there is a lane reduction NB between MLK and 18th 18th Street is closed WB lanes between San Jacinto and Trinity. Both are the same dates and times as the other closures.]Workgroup: OSE, Type: Map Request, Team: Geo2026-04-27T15:31:252026-04-27T17:55:232026-04-27T17:55:23false188904275320964343123480closedClosedOSEWorkgroup: OSE, Type: Data, Team: Geo, Product: AMANDA, Type: GIS Web Application2025-07-07T16:34:582025-07-08T22:31:232025-07-08T22:31:23false114594205433667918328121closedClosedATSD > What application are you using? Other / Not sure > Describe the problem. Need administrator authorization from MicroStation connection client. Issue from last week resurfaced > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? I need this to work today > Requested By Yoma E. Request ID: DTS26-135825 Workgroup: ATSD, Type: IT Support, Impact: 1-Severe2026-04-27T14:54:072026-04-27T17:57:032026-04-27T17:57:03false164183211433662536628120openROW### Acceptance Criteria - We need a data pull to see how many attachments exist in various attachment types in EX and RW folders - The idea is to run some kind of batch update to streamline the attachment types moving forward. **Required columns:** - Folder type - Folderrsn - Folder Subtype - Folder status - Folder in.date - Folder Issue date - Folder expiry date - Attachment Type - Attachment ID (validate for duplicates) - Attachment Created date - Attachment created by **Parameters** - Folder expiry is greater than 12/31/2019 - Folder has at least one attachment - Folder type is EX, or RW and is NOT subtype Street Event - Folder status is Not in: Aborted, Rejected, Cancelled, Withdrawn, Application Incomplete, Void - The following attachment types can be excluded - For RW: - Utility Plan - Correspondence - Bond - Traffic Control Plan - Map - Notifications - Insurance - Photos - For EX: - Notifications - Proof of DSD Fee Payment - Traffic Control Plan - Map - Variance - Waiver - Utility Plan - Correspondence - Photos Workgroup: ROW, Type: Other, Impact: 3-Minor, Need: 2-Should Have, Product: AMANDA, Team: AMANDA2026-04-27T14:46:502026-05-08T14:53:58false33665701, 44907715, 63309637433647895128119closedClosedOOD > What application are you using? Other / Not sure > Describe the problem. Please add me to printer > How soon do you need this? Flexible — An extended timeline is OK > Requested By Lidia M. Request ID: DTS26-135820 Workgroup: OOD, Type: Other2026-04-27T14:27:072026-04-27T16:20:142026-04-27T16:21:15false133022703433624492928118closedClosedDistrict Maintenance > What application are you using? ArcGIS > Describe the problem. I would like to have google earth installed. This will allow me to schedule and plan for efficiently. > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? Build schedules for felid staff- so that we may restore critical surface replacements > Requested By Eladio M. Request ID: DTS26-135815 Type: Map Request, Impact: 1-Severe, Team: Geo, Workgroup: District Maintenance, Team: Tech Services2026-04-27T13:51:112026-04-28T13:13:312026-04-28T13:13:31false138721851433586024128117closedClosedTDS > What application are you using? Other / Not sure > Describe the problem. Videos are not playing Matt is here > How soon do you need this? Soon — Within a week > Requested By Gary E. Request ID: DTS26-135810 Type: IT Support, Workgroup: TDS2026-04-27T12:51:112026-04-27T18:00:392026-04-27T18:00:39false133022703433526099828116closedClosedPavement Operations > What application are you using? Other / Not sure > Describe the problem. my screen #3 will not recognize my Dell control box. Its identified but not active. > How soon do you need this? Soon — Within a week > Requested By Christopher B. Request ID: DTS26-135805 Type: IT Support, Workgroup: Pavement Operations, Team: Tech Services2026-04-27T11:12:062026-04-28T12:56:162026-04-28T12:56:16false164183211432858681028115closedClosedSDD > What application are you using? Other / Not sure > Describe the problem. My PC is running low on disk space. Please assist in managing storage. > How soon do you need this? Urgently — Critical that this is addressed today > Requested By Larry S. Request ID: DTS26-135800 Workgroup: SDD, Type: IT Support, Impact: 1-Severe, Team: Tech Services2026-04-25T16:00:352026-04-30T13:26:292026-04-30T13:26:29false235511404432560434528114closedClosedSDD > What application are you using? Other / Not sure > Describe the problem. Hello - I need to use the plotter today for a weekend event and I'm not able to add the device to my printers list. Thank you! > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? By COB today, need to use the plotter for a weekend community engagement event. > Requested By Sravya G. Request ID: DTS26-135795 Workgroup: SDD, Type: IT Support, Impact: 1-Severe, Team: Tech Services2026-04-24T21:09:072026-04-24T21:32:482026-04-24T21:32:52false133022703432546093828113closedClosedROW > What application are you using? ArcGIS > Describe the problem. ## DAPCZ Web Map Viewer – Remove “7” from Legend ### Description: In the DAPCZ Web Map Viewer, the legend currently includes a “7” category, which is causing confusion for ROW Management staff since only 6 DAPCZ zones exist. We understand that “7” likely represents the overall polygon boundary of all zones. <img width="1870" height="1036" alt="Image" src="https://github.com/user-attachments/assets/7e76a3f4-76a7-4d5d-8fe7-0621a382d5da" /> ### Request: Please remove “7” from the legend (or relabel it appropriately if removal is not feasible) to prevent confusion for users. > How soon do you need this? Soon — Within a week > Requested By Russell B. Request ID: DTS26-135790 Workgroup: ROW, Type: Data, Team: Geo2026-04-24T20:39:072026-04-27T14:43:382026-04-27T14:43:39false80716478432546071728112closedClosedParking Services > What application are you using? Other / Not sure > Describe the problem. _see name hidden in comment_ Name is incorrect in Motorola CSR. Currently listed as Ameila S . Needs to be changed to Amelia S. > How soon do you need this? Flexible — An extended timeline is OK > Requested By Amelia S. Request ID: DTS26-135785 Workgroup: Parking Services, Type: Other, Team: Tech Services2026-04-24T20:39:062026-05-04T13:15:452026-05-04T13:15:45false235511404432537310728111closedClosedIn order to aid with managing and reducing the backlog of GIS QA/QC needed for PE's ACRI Parking Inventory data, I am providing limited support in helping review sign specifications actuals data and making necessary updates to the parking inventory layers. In coordination with Ryan P. I am going through the data in a reverse chronological order, starting from December 2023 toward January 2020. Type: Data, Team: Geo, Project: Parking Inventory2026-04-24T20:21:252026-05-04T14:00:042026-05-04T14:00:04false188904275432536842028110closedClosedSMDThis is a weekly recurring ticket for ongoing GIS QA/QC support for SMD for keeping their data up-to-date. Regular GIS QA/QC support for the SMD sign asset inventory. As the quantity of incoming sign asset data varies, the level of work and amount of time spent also varies. Generally, I tend to spend anywhere from 3 to 16 hours per week on QAQC support for the sign inventory dataset.Workgroup: SMD, Type: Data, Team: Geo, Project: DTS GIS QC Support for SMD2026-04-24T20:20:382026-05-04T13:59:462026-05-04T13:59:46false188904275432535390728109closedClosedROW > What application are you using? ArcGIS > Describe the problem. ## Missing Segment ID 8173559 in CTN + Duplicate Segment Conflict on E 56th St ### Description: Segment ID 8173559 is missing from the CTN. Additionally, there appear to be two active segments for the 416–425 block of E 56th St based on 911 addressing data (w/in AMANDA): - 8173559 – populates in the ROWPACT streets layer - 8173323 – does not populate in ROWPACT ### Request: Please investigate the discrepancy between CTN and ROWPACT, resolve the duplicate/active segment conflict, and update the CTN accordingly. > How soon do you need this? Soon — Within a week > Requested By Russell B. Request ID: DTS26-135780 Workgroup: ROW, Type: Data, Team: Geo2026-04-24T20:18:062026-05-01T13:55:052026-05-01T13:55:05false80716478432533894828108closedClosedUrban Forestry > What application are you using? Other / Not sure > Describe the problem. The volume stopped working when not on docking station. Internet connection was not working properly. V has assisted very quickly. Thank you! > How soon do you need this? Urgently — Critical that this is addressed today > Requested By Olivia S. Request ID: DTS26-135775 Type: IT Support, Impact: 1-Severe, Workgroup: Urban Forestry2026-04-24T20:15:172026-04-24T20:18:572026-04-24T20:18:57false138721851432532200828107closedClosedOSE > What application are you using? ArcGIS > Describe the problem. ROW ID: 13679194 In addition to the segments that are on the permit for the ROW closure on Stratford Dr, can you please also include the PARD roads that will be closed? This includes all of Lou Neff Rd. > How soon do you need this? Flexible — An extended timeline is OK > Requested By Mase C. Request ID: DTS26-135770 Workgroup: OSE, Type: Map Request, Team: Geo2026-04-24T20:12:062026-04-27T18:41:452026-04-27T18:41:45false188904275432511181628106closedClosedOSE > What application are you using? ArcGIS > Describe the problem. Map for UT Commencement - Moody Center Please copy last year's map with the following edits: - Event date/times: 5/7 @ 5pm - 5/9 @ 10pm - Closure date/times: 5/7, 9am - 11:59pm - Red River from Dean Keeton to Clyde Littlefield - Local Traffic Only - Clyde Littlefield from Red River to Robert Deadman - Local Traffic Only > How soon do you need this? Soon — Within a week > Is there anything else we should know? To get on the ACE website event page. > Requested By Allison Z. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/69ebc324e71c8c2ff35a87ee/map_closures_utcommencement_moody_may8th_20250502.pdf) (1.03mb) Request ID: DTS26-135765 Workgroup: OSE, Type: Map Request, Team: Geo2026-04-24T19:27:062026-04-28T19:48:372026-04-28T19:48:37false257606720432507384628105closedClosedOSE > What application are you using? ArcGIS > Describe the problem. Map for UT Commencement DKR Copy of 2025 - attached with the following edits: - Event Date/times: 5/9, 7pm - 10pm - Closure Date/times: 5/8 @ 6am - 5/9 @ 11:59pm - 17th St & 18th St: 5/8 @ 9am - 5/9 @11:59pm - All other roads: 5/8 @ 6am - 5/9 @ 11:59pm - Robert Deadman from MLK to 20th should be closed - MLK - change to lane reduction (both directions) - 17th/18th - Remove closure from San Jacinto to Brazos - Trinity - from 15th to MLK, change to lane reduction - San Jacinto from MLK to 15th should be open - Brazos should be open - Red River should be open > How soon do you need this? Soon — Within a week > Is there anything else we should know? Need to get on the ACE website asap. > Requested By Allison Z. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/69ebc10ca49ccb2ad9da16a5/map_closures_utcommencement_dkr_may9th10th_20250502.pdf) (1.15mb) Request ID: DTS26-135760 Workgroup: OSE, Type: Map Request, Team: Geo2026-04-24T19:18:062026-04-29T14:43:152026-04-29T14:43:15false257606720432491585128104openFinance > What application are you using? Finance & Purchasing Portal > Describe the problem. I ran a report comparing the items in the Finance & Purchasing commodity codes to the Inventory commodity codes, and I found several differences. The attached report identifies the commodity codes that need to be added, as well as the item names that should be updated. I believe many of these corrections are needed because, during last year’s BuyBoard contract updates, we added new items and made changes to the names of several existing items. Could you please make these corrections? I also have a couple of questions: Whenever we add a new item or make changes to an item name, do we need to notify you so the commodity code list can be updated? Is it possible for the system to update these changes automatically at the end of each day? Please let me know your thoughts. > Website Address knack finance Internet Browser: Chrome > Requested By Cesar M. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/69ebb99d0597ecd9fd2da0d0/commoditiesdiff042326.xlsx) (63.86kb) Request ID: DTS26-135755 Workgroup: Finance, Type: Data, Impact: 2-Major, Team: Apps, Product: Finance & Purchasing Portal2026-04-24T18:45:252026-05-07T22:20:38false21112975, 61209591, 170656233292618262421600openIn ProgressOCEWe're building an online map of TPW's assets to coordinate department-wide maintenance operations. ## Background Transportation Public Works Deptuty Director Jim D. and the Office of the City Engineer initiated a request to build a comprehensive map of TPW's annual asset maintenance plans. Currently, divisions manage this data internally and there is no easy way to visualize all activities in a single map. This hinders coordination, stakeholder communications, and data analysis capabilities. While the map should ultimately include all assets with a service plan, this 1.0 deliverable will include the subset of that data that is available now. ## 1.0 Deliverable - ArcGIS Online Web Application (Map) containing all of TPW's existing FY25 asset maintenance plans - Written assessment of data quality, missing data, and recommendations for next steps Phase 1 Data - Ready now * [Pavement](https://austin.maps.arcgis.com/apps/webappviewer/index.html?id=c82789990c6b4c13b2e8e2313334a13a) * Bridges – [FY 25 Service Plan_Bridge Map.pdf](https://github.com/user-attachments/files/19638764/FY.25.Service.Plan_Bridge.Map.pdf) * [Sidewalks](https://austin.maps.arcgis.com/home/item.html?id=b2a520a39f234a1697d1c7ceffa99351#overview) * [Markings](https://austin.maps.arcgis.com/apps/mapviewer/index.html?layers=16a0c3ae98ab4fa98526f872139d5992) * [Signs](https://austin.maps.arcgis.com/apps/mapviewer/index.html?layers=b6cbea26f68d4fd9a041820a30ffe856) * [ROW Mowing](https://austin.maps.arcgis.com/home/item.html?id=3ff28d799f3f4aed8884cacdd1f6a111) ## Future Work * **Signals Preventive Maintenance:** Note: currently they are PMing the entire network of signals annually and track progress on a PowerBI dashboard. This could change if AMD moves to an in-house PM process (they issues signal PMs to a contractor right now). The data is definitely in a place where we could also push that data onto ArcGIS online, but it's not pushed there now. * **Signals Retiming:** Note: future plans are on a spreadsheet and will be entered into Data Tracker soon. The plan is to retime each signal every 3 years, so 1/3rd of the signal assets every year. Once they are in Data Tracker we could easily push that information onto ArcGIS Online * **Parking Meters:** Preventive Maintenance not mapped at this time When we update the annual plans each year, we can retire the previous year's to a secondary map layer—building a historic reference over time. ## Project Plan - Identify and evaluate existing data - Build the map of all asset locations - represent gaps in data as empty layers? - Add FY2025 maintenance plans to associated assets  ## Request details - Requested by: Jonathan R., Office of the City Engineer - Executive sponsor: Jim D. - Date: 3/17/25 > Describe the problem. Develop of a single map that displays annual scheduled maintenance of assets for TPW --- Requested by: Jonathan R. Request ID: DTS25-122580 Type: Map Request, Team: Geo, Epic, Project Index, Workgroup: OCE, Project: TPW Asset Maintenance Map 1.02025-03-17T19:42:122026-04-27T19:25:18false7612723, 80716478432486068128103closedClosedROW > What application are you using? Right of Way Portal > Describe the problem. Please update the review completed data on Cycle 5 of TCP25-193345 from 04/23/2026 to 03/26/2026. <img width="1888" height="510" alt="Image" src="https://github.com/user-attachments/assets/fed65a47-5e1c-4db3-905d-3d243a9d47cf" /> > How soon do you need this? Soon — Within a week > Requested By Russell B. Request ID: DTS26-135750 Workgroup: ROW, Type: Data, Team: Apps, Product: ROW Portal2026-04-24T18:33:062026-04-24T18:49:112026-04-24T18:49:11false67915167432480323828102closedClosedAMD > What application are you using? Moped > Describe the problem. Permissions to access MOPED. The MOPED opening page does not recognize my CoA credentials as a City user. > How soon do you need this? Soon — Within a week > Requested By Peter M. Request ID: DTS26-135745 Workgroup: AMD, Type: IT Support, Team: Dev, Product: Moped2026-04-24T18:21:122026-04-29T21:16:342026-04-29T21:16:34false37249039432474582028101closedClosedOCE > What application are you using? Other / Not sure > Describe the problem. I have 2 employees that have left to another department. I have their phone and laptop at my desk. need to turn them in. > How soon do you need this? Soon — Within a week > Requested By Ronald C. Request ID: DTS26-135740 Type: IT Support, Workgroup: OCE, Team: Tech Services2026-04-24T18:09:072026-04-24T19:51:542026-04-24T19:52:16false68443907, 133022703, 138721851432439520928100closedClosedFinance## Steps Supervisor: Karen, B User: Theresa ,B Division: Finance Reference - [New Hire Checklist document](https://cityofaustin.sharepoint.com/:w:/r/sites/tpwDTS/_layouts/15/Doc.aspx?sourcedoc=%7B81512810-B700-448C-8200-38B343CB257D%7D&file=New%20Hire.docx&action=default&mobileredirect=true) - [x] Check if NERF was submitted? - [ ] Set up password/Reset password (Ask Scott & Matt, if available, else ask CTM help desk (512-974-HELP) ## Software Checklist Ask Supervisor what the new hire will need - [ ] Adobe - [ ] ArcGIS - [ ] AutoCAD/AutoCAD 3D - [ ] BlueBeam >if user wants both (Adobe & BlueBeam), ask why? - [ ] SketchUp - [ ] MS Project - [ ] MS Visio Order software from CTM [here](https://cityofaustin.sharepoint.com/sites/CTM/TEAMSITES/AS/MSELA/Lists/MicrosoftFY24DepartmentTransactions/Customer%20View.aspx?xsdata=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%3D&sdata=WlNGR0ZyRU9JVHNCcUJXSDloTVEyMm1ocGhNM0tVN21Pc2hCZUkrV0Mzcz0%3D&ovuser=5c5e19f6-a6ab-4b45-b1d0-be4608a9a67f%2CDiana.Martin%40austintexas.gov&OR=Teams-HL&CT=1708706699063&clickparams=eyJBcHBOYW1lIjoiVGVhbXMtRGVza3RvcCIsIkFwcFZlcnNpb24iOiIyNy8yNDAxMDQxNzUwMyIsIkhhc0ZlZGVyYXRlZFVzZXIiOmZhbHNlfQ%3D%3D) ## Hardware Checklist >Does the user need a GIS Modeling computer? - [ ] GIS Laptop w/ specialist docking station - [ ] Laptop - [ ] Power supply - [ ] Docking station - [ ] Monitors - [ ] Keyboard (hardwired) - [ ] Mouse (hardwired) - [ ] MiFi (must be request by the supervisor) Workgroup: Finance, Type: Operations, Team: Tech Services2026-04-24T16:56:012026-04-24T16:58:522026-04-24T16:58:52false235511404432437525528099closedClosedROW## Steps Supervisor: Paloma AR Initial User: Hermes, Dl Division:ROW Reference - [New Hire Checklist document](https://cityofaustin.sharepoint.com/:w:/r/sites/tpwDTS/_layouts/15/Doc.aspx?sourcedoc=%7B81512810-B700-448C-8200-38B343CB257D%7D&file=New%20Hire.docx&action=default&mobileredirect=true) - [x] Check if NERF was submitted? - [x] Set up password/Reset password (Ask Scott & Matt, if available, else ask CTM help desk (512-974-HELP) ## Software Checklist Ask Supervisor what the new hire will need - [x] Adobe - [ ] ArcGIS - [ ] AutoCAD/AutoCAD 3D - [ ] BlueBeam >if user wants both (Adobe & BlueBeam), ask why? - [ ] SketchUp - [ ] MS Project - [ ] MS Visio Order software from CTM [here](https://cityofaustin.sharepoint.com/sites/CTM/TEAMSITES/AS/MSELA/Lists/MicrosoftFY24DepartmentTransactions/Customer%20View.aspx?xsdata=MDV8MDJ8fDdjMTg4OTBjMDViZDRmNjY0Y2EyMDhkYzM0OGViODBhfDVjNWUxOWY2YTZhYjRiNDViMWQwYmU0NjA4YTlhNjdmfDB8MHw2Mzg0NDMwMzQ3NTc0NTA5MTR8VW5rbm93bnxWR1ZoYlhOVFpXTjFjbWwwZVZObGNuWnBZMlY4ZXlKV0lqb2lNQzR3TGpBd01EQWlMQ0pRSWpvaVYybHVNeklpTENKQlRpSTZJazkwYUdWeUlpd2lWMVFpT2pFeGZRPT18MXxMMk5vWVhSekx6RTVPbTFsWlhScGJtZGZXV3BzYUUxNlNtMU5WMDEwV1cxV2JVOVRNREJaYlUwMVRGUm5kMDVIVlhSUFZFazFXV3BGTlZscVZYcFpWR2N5UUhSb2NtVmhaQzUyTWk5dFpYTnpZV2RsY3k4eE56QTROekEyTmpjMU1qTTN8NGU3MDdjMDEyMTcxNDNkMDRjYTIwOGRjMzQ4ZWI4MGF8ZjQxNzZkZThmNTFkNGM4YmJhODM1NzhhYmZkNWFkODg%3D&sdata=WlNGR0ZyRU9JVHNCcUJXSDloTVEyMm1ocGhNM0tVN21Pc2hCZUkrV0Mzcz0%3D&ovuser=5c5e19f6-a6ab-4b45-b1d0-be4608a9a67f%2CDiana.Martin%40austintexas.gov&OR=Teams-HL&CT=1708706699063&clickparams=eyJBcHBOYW1lIjoiVGVhbXMtRGVza3RvcCIsIkFwcFZlcnNpb24iOiIyNy8yNDAxMDQxNzUwMyIsIkhhc0ZlZGVyYXRlZFVzZXIiOmZhbHNlfQ%3D%3D) ## Hardware Checklist >Does the user need a GIS Modeling computer? - [ ] GIS Laptop w/ specialist docking station - [x] Laptop - [x] Power supply - [ ] Docking station - [ ] Monitors - [ ] Keyboard (hardwired) - [ ] Mouse (hardwired) - [ ] MiFi (must be request by the supervisor) Workgroup: ROW, Type: Operations, Team: Tech Services2026-04-24T16:51:372026-04-24T17:01:402026-04-24T17:01:40false235511404432436535328098closedClosedOOD## Steps Supervisor: Richard, M User: Anthony, S Division: ODD Reference - [New Hire Checklist document](https://cityofaustin.sharepoint.com/:w:/r/sites/tpwDTS/_layouts/15/Doc.aspx?sourcedoc=%7B81512810-B700-448C-8200-38B343CB257D%7D&file=New%20Hire.docx&action=default&mobileredirect=true) - [ ] Check if NERF was submitted? - [ ] Set up password/Reset password (Ask Scott & Matt, if available, else ask CTM help desk (512-974-HELP) ## Software Checklist Ask Supervisor what the new hire will need - [ ] Adobe - [ ] ArcGIS - [ ] AutoCAD/AutoCAD 3D - [ ] BlueBeam >if user wants both (Adobe & BlueBeam), ask why? - [ ] SketchUp - [ ] MS Project - [ ] MS Visio Order software from CTM [here](https://cityofaustin.sharepoint.com/sites/CTM/TEAMSITES/AS/MSELA/Lists/MicrosoftFY24DepartmentTransactions/Customer%20View.aspx?xsdata=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%3D&sdata=WlNGR0ZyRU9JVHNCcUJXSDloTVEyMm1ocGhNM0tVN21Pc2hCZUkrV0Mzcz0%3D&ovuser=5c5e19f6-a6ab-4b45-b1d0-be4608a9a67f%2CDiana.Martin%40austintexas.gov&OR=Teams-HL&CT=1708706699063&clickparams=eyJBcHBOYW1lIjoiVGVhbXMtRGVza3RvcCIsIkFwcFZlcnNpb24iOiIyNy8yNDAxMDQxNzUwMyIsIkhhc0ZlZGVyYXRlZFVzZXIiOmZhbHNlfQ%3D%3D) ## Hardware Checklist >Does the user need a GIS Modeling computer? - [ ] GIS Laptop w/ specialist docking station - [ ] Laptop - [ ] Power supply - [x] Docking station - [x] Monitors - [x] Keyboard (hardwired) - [x] Mouse (hardwired) - [x] MiFi (must be request by the supervisor) Workgroup: OOD, Type: Operations, Team: Tech Services2026-04-24T16:49:312026-05-13T15:37:062026-05-13T15:37:06true21112975, 53838164, 133022703432434011428097closedClosedAMD## Steps Supervisor: Gerardo , Z User: Ray, Rl Division: Traffic Signals Reference - [New Hire Checklist document](https://cityofaustin.sharepoint.com/:w:/r/sites/tpwDTS/_layouts/15/Doc.aspx?sourcedoc=%7B81512810-B700-448C-8200-38B343CB257D%7D&file=New%20Hire.docx&action=default&mobileredirect=true) - [ ] Check if NERF was submitted? - [ ] Set up password/Reset password (Ask Scott & Matt, if available, else ask CTM help desk (512-974-HELP) ## Software Checklist Ask Supervisor what the new hire will need - [ ] Adobe - [ ] ArcGIS - [ ] AutoCAD/AutoCAD 3D - [ ] BlueBeam >if user wants both (Adobe & BlueBeam), ask why? - [ ] SketchUp - [ ] MS Project - [ ] MS Visio Order software from CTM [here](https://cityofaustin.sharepoint.com/sites/CTM/TEAMSITES/AS/MSELA/Lists/MicrosoftFY24DepartmentTransactions/Customer%20View.aspx?xsdata=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%3D&sdata=WlNGR0ZyRU9JVHNCcUJXSDloTVEyMm1ocGhNM0tVN21Pc2hCZUkrV0Mzcz0%3D&ovuser=5c5e19f6-a6ab-4b45-b1d0-be4608a9a67f%2CDiana.Martin%40austintexas.gov&OR=Teams-HL&CT=1708706699063&clickparams=eyJBcHBOYW1lIjoiVGVhbXMtRGVza3RvcCIsIkFwcFZlcnNpb24iOiIyNy8yNDAxMDQxNzUwMyIsIkhhc0ZlZGVyYXRlZFVzZXIiOmZhbHNlfQ%3D%3D) ## Hardware Checklist >Does the user need a GIS Modeling computer? - [ ] GIS Laptop w/ specialist docking station - [ ] Laptop - [ ] Power supply - [ ] Docking station - [ ] Monitors - [ ] Keyboard (hardwired) - [ ] Mouse (hardwired) - [ ] MiFi (must be request by the supervisor) Workgroup: AMD, Type: Operations, Team: Tech Services2026-04-24T16:44:042026-04-29T19:55:592026-04-29T19:55:59false235511404432432917828096closedClosedAMD## Steps Supervisor: Gerardo ,Z User: Brandon , G Division: Traffic Signals - [ ] Check if NERF was submitted? - [ ] Set up password/Reset password (Ask Scott & Matt, if available, else ask CTM help desk (512-974-HELP) ## Software Checklist Ask Supervisor what the new hire will need - [ ] Adobe - [ ] ArcGIS - [ ] AutoCAD/AutoCAD 3D - [ ] BlueBeam >if user wants both (Adobe & BlueBeam), ask why? - [ ] SketchUp - [ ] MS Project - [ ] MS Visio Order software from CTM [here](https://cityofaustin.sharepoint.com/sites/CTM/TEAMSITES/AS/MSELA/Lists/MicrosoftFY24DepartmentTransactions/Customer%20View.aspx?xsdata=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%3D&sdata=WlNGR0ZyRU9JVHNCcUJXSDloTVEyMm1ocGhNM0tVN21Pc2hCZUkrV0Mzcz0%3D&ovuser=5c5e19f6-a6ab-4b45-b1d0-be4608a9a67f%2CDiana.Martin%40austintexas.gov&OR=Teams-HL&CT=1708706699063&clickparams=eyJBcHBOYW1lIjoiVGVhbXMtRGVza3RvcCIsIkFwcFZlcnNpb24iOiIyNy8yNDAxMDQxNzUwMyIsIkhhc0ZlZGVyYXRlZFVzZXIiOmZhbHNlfQ%3D%3D) ## Hardware Checklist >Does the user need a GIS Modeling computer? - [ ] GIS Laptop w/ specialist docking station - [ ] Laptop - [ ] Power supply - [ ] Docking station - [ ] Monitors - [ ] Keyboard (hardwired) - [ ] Mouse (hardwired) - [ ] MiFi (must be request by the supervisor) Workgroup: AMD, Type: Operations, Team: Tech Services2026-04-24T16:41:262026-05-04T14:06:132026-05-04T14:06:13false235511404432430634628095closedClosedParking Services## Steps Supervisor: Ali ,, M User: Melton, V Division: Parking Reference - [New Hire Checklist document](https://cityofaustin.sharepoint.com/:w:/r/sites/tpwDTS/_layouts/15/Doc.aspx?sourcedoc=%7B81512810-B700-448C-8200-38B343CB257D%7D&file=New%20Hire.docx&action=default&mobileredirect=true) - [ ] Check if NERF was submitted? - [ ] Set up password/Reset password (Ask Scott & Matt, if available, else ask CTM help desk (512-974-HELP) ## Software Checklist Ask Supervisor what the new hire will need - [ ] Adobe - [ ] ArcGIS - [ ] AutoCAD/AutoCAD 3D - [ ] BlueBeam >if user wants both (Adobe & BlueBeam), ask why? - [ ] SketchUp - [ ] MS Project - [ ] MS Visio Order software from CTM [here](https://cityofaustin.sharepoint.com/sites/CTM/TEAMSITES/AS/MSELA/Lists/MicrosoftFY24DepartmentTransactions/Customer%20View.aspx?xsdata=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%3D&sdata=WlNGR0ZyRU9JVHNCcUJXSDloTVEyMm1ocGhNM0tVN21Pc2hCZUkrV0Mzcz0%3D&ovuser=5c5e19f6-a6ab-4b45-b1d0-be4608a9a67f%2CDiana.Martin%40austintexas.gov&OR=Teams-HL&CT=1708706699063&clickparams=eyJBcHBOYW1lIjoiVGVhbXMtRGVza3RvcCIsIkFwcFZlcnNpb24iOiIyNy8yNDAxMDQxNzUwMyIsIkhhc0ZlZGVyYXRlZFVzZXIiOmZhbHNlfQ%3D%3D) ## Hardware Checklist >Does the user need a GIS Modeling computer? - [ ] GIS Laptop w/ specialist docking station - [ ] Laptop - [ ] Power supply - [ ] Docking station - [ ] Monitors - [ ] Keyboard (hardwired) - [ ] Mouse (hardwired) - [ ] MiFi (must be request by the supervisor) Workgroup: Parking Services, Type: Operations, Team: Tech Services2026-04-24T16:36:352026-05-01T12:23:302026-05-01T12:23:30true133022703432424763728094closedClosed St Elmo ## Device & User Information (first name and last initial, no last names) Printer & Multiple ## What's the problem? Whenever print has been given the paper keeps printing with two punch holes. ## What did you do to resolve the issue Have checked and changed the settings everything is good but still the issue comes up. Even matt has tried checking it remotely but no chance. Have contacted Toshiba and waiting on agent to come have a look of the issue. We have scheduled the time today and requested to provide the ticket number. The issue number is "20053138"Type: IT Support, Team: Tech Services, Type: Hardware Support2026-04-24T16:24:232026-04-24T19:22:102026-04-24T19:22:10false133022703, 138721851432418833128093closedClosedTPWBrad, K (4/30/2026) check the excel sheet that HR sends if the separated employees accounts are disabled. And if a SERF has been submitted. When disabling the users account fill out the Description field with: Disabled Account-Reason for separation (Resigned, Terminated, or Retired).- your initials -TPW Amin If the account is still enabled and a SERF has not been submitted Disable the account fill out the description field. Then ask the supervisor to Submit a SERF account If the account is still enabled but SERF has been submitted disable account and fill out description field. Type: Operations, Team: Tech Services, Workgroup: TPW2026-04-24T16:12:522026-05-04T14:14:322026-05-04T14:14:32false133022703432417455828092closedClosedTPWEdward, B (4/30/2026) check the excel sheet that HR sends if the separated employees accounts are disabled. And if a SERF has been submitted. When disabling the users account fill out the Description field with: Disabled Account-Reason for separation (Resigned, Terminated, or Retired).- your initials -TPW Amin If the account is still enabled and a SERF has not been submitted Disable the account fill out the description field. Then ask the supervisor to Submit a SERF account If the account is still enabled but SERF has been submitted disable account and fill out description field. Type: Operations, Team: Tech Services, Workgroup: TPW2026-04-24T16:10:342026-05-04T14:13:502026-05-04T14:13:50false133022703432416135628091closedClosedTPWStephen, p (4/30/2026) check the excel sheet that HR sends if the separated employees accounts are disabled. And if a SERF has been submitted. When disabling the users account fill out the Description field with: Disabled Account-Reason for separation (Resigned, Terminated, or Retired).- your initials -TPW Amin If the account is still enabled and a SERF has not been submitted Disable the account fill out the description field. Then ask the supervisor to Submit a SERF account If the account is still enabled but SERF has been submitted disable account and fill out description field. Type: Operations, Team: Tech Services, Workgroup: TPW2026-04-24T16:08:222026-05-04T14:12:512026-05-04T14:12:51false133022703432413925228090closedClosedTPWJewelee, D ((5/1/2026) check the excel sheet that HR sends if the separated employees accounts are disabled. And if a SERF has been submitted. When disabling the users account fill out the Description field with: Disabled Account-Reason for separation (Resigned, Terminated, or Retired).- your initials -TPW Amin If the account is still enabled and a SERF has not been submitted Disable the account fill out the description field. Then ask the supervisor to Submit a SERF account If the account is still enabled but SERF has been submitted disable account and fill out description field. Type: Operations, Team: Tech Services, Workgroup: TPW2026-04-24T16:04:202026-05-04T14:11:462026-05-04T14:11:46false133022703432407685228089closedClosedDTSBen White ## Device & User Information (first name and last initial, no last names) ## What's the problem? We are going to be swapping out the shelves in the main tech office with the Laptop Cart in the back room. We need to clean the back room We might need to contact Network team since we are moving a switch as well We need to clear the shelve and move everything to the back ## What did you do to resolve the issue Workgroup: DTS, Type: IT Support, Epic, Type: Mobile Device Support (MDM), Team: Tech Services, Type: Hardware Support2026-04-24T15:53:532026-05-12T13:13:432026-05-12T13:13:43false133022703, 164183211, 235511404432406272328088closedClosedDTSTicket: #95333963 Submitted 04/24/2026 >**Title** Lacking built-in Phone Number field validation > >**Description** > There is an issue with not being able to validate the Phone Number field. Some of our users are putting in phone numbers that are not valid (such as 9 digits instead of 10 digits for US phone numbers). > > There is no option to validate using regex or character length for the phone number in the builder currently. So sometimes the user in error puts the wrong number of digits and it gets accepted in the form. > > This issues exist in both Classic and Next Gen regarding Phone Number fields. <img width="1556" height="752" alt="Image" src="https://github.com/user-attachments/assets/59b05a99-2fcf-4592-88bf-c08303973387" />Workgroup: DTS, Team: Apps, Provider: Knack2026-04-24T15:51:242026-04-24T19:58:092026-04-24T20:06:01false31259724432406164828087closedClosedSMO > What application are you using? Smart Mobility Office Portal > Describe the problem. Upload bikeshare promo codes in attached csv to knack form. > How soon do you need this? Soon — Within a week > Requested By Andrew A. Request ID: DTS26-135735 Type: IT Support, Team: Apps, Workgroup: SMO, Product: Smart Mobility Office Portal2026-04-24T15:51:102026-04-24T21:28:152026-04-24T21:28:15false100615928432395830028086closedClosedPavement Operations > What application are you using? Other / Not sure > Describe the problem. Add new printers to a desktop computer. > How soon do you need this? Soon — Within a week > Requested By Jonathan G. Request ID: DTS26-135730 Type: IT Support, Workgroup: Pavement Operations, Team: Tech Services2026-04-24T15:33:062026-04-27T13:42:202026-04-27T13:42:20false164183211432383151528085closedClosedParking Services > What application are you using? Other / Not sure > Describe the problem. Curtis R on my team is have an automatic repair on this laptop and is not able to log in to his city laptop. > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? The current issue is not allowing Curtis to do any work since he is not able to log in to his city laptop. > Requested By Ryan R. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/69eb874d3a6d0f830dbf4dc6/automaticrepairscreenshot.jpg) (2.04mb) Request ID: DTS26-135725 Workgroup: Parking Services, Type: IT Support, Impact: 1-Severe, Team: Tech Services2026-04-24T15:09:062026-04-24T17:07:462026-04-24T17:07:46false235511404432363906728084openTEDBuild web map with the following layers and verify that all necessary data has been updated to contain the assets that are meant to be view in the final web application. Required Web Map Layers - Speed Cushion locations (use signs and markings data or TED assets data: need to review first) - Crosswalks (Shortline FC) - Curb Islands (Check and verify feature layer required with Andrew and Shelby) https://austin.maps.arcgis.com/home/item.html?id=37cda4749d264a8ea9676e2965018a02 - Longline FC potentially add for visual purposes.Workgroup: TED, Team: Geo, Provider: PIO, Type: GIS Web Application, Product: Web Map / Application2026-04-24T14:37:262026-04-24T15:10:19false114594205, 159822635432360686528083closedClosedSBO ## Device & User Information (first name and last initial, no last names) ## What's the problem? Anthony S computer is getting bitlocker error code. ## What did you do to resolve the issue Provided user with code to computer but it locked a second time. JB went down there and entered the code a second time and checked the updates. Workgroup: SBO, Team: Tech Services, Type: Hardware Support2026-04-24T14:31:352026-04-27T13:49:382026-04-27T13:49:38false133022703, 235511404432357487828082closedClosedSBOSBO has request the filtering capabilities be enhance to allow for identification of only parent work orders with an additional filter for distinguishing concrete and asphalt parents independently.Team: Geo, Type: Enhancement, Workgroup: SBO2026-04-24T14:25:402026-04-24T14:29:352026-04-24T14:29:35false80716478432342261928081closedClosedSBOBEN WHITE --> ## Device & User Information (first name and last initial, no last names) ## What's the problem? I asked JB to go and collect user to attempt to log into a city computer ## What did you do to resolve the issue Log in attempt was unsuccessful Type: IT Support, Workgroup: SBO, Team: Tech Services, Type: Hardware Support2026-04-24T13:59:232026-04-24T14:54:282026-04-24T14:54:28false235511404253377385519093closedClosedSMDMeeting has been scheduled for Monday, 9/23/2024Type: Meeting, Workgroup: SMD, Team: Apps, Product: SMD Data Tracker2024-09-18T13:35:022025-01-03T19:23:362025-01-03T19:23:36false31259724, 61209591432341074128080openSBOBEN WHITE ## Device & User Information (first name and last initial, no last names) kenneth c ## What's the problem? Users UKG is showing a blank page when he attempts to log in ## What did you do to resolve the issue Reached out to UKG support they are communicating via email Notified the timekeepers that user did not have access to his UKG account Type: IT Support, Workgroup: SBO, Team: Tech Services2026-04-24T13:57:222026-05-01T16:58:53true133022703432321869128079closedClosedSBO TOWNVIEW ## Device & User Information (first name and last initial, no last names) ## What's the problem? User reports the issue has returned What application are you using? Office 365 (Teams, Sharepoint, etc.) Describe the problem. The camera on my laptop isn't working, it did but isn't now, need it for Teams meetings How soon do you need this? Soon — Within a week Requested By John F. ## What did you do to resolve the issue Type: IT Support, Type: Mobile Device Support (MDM), Workgroup: SBO, Team: Tech Services, Type: Hardware Support2026-04-24T13:26:242026-04-28T12:57:132026-04-28T12:57:14false164183211432269283528078closedClosedPavement Operations > What application are you using? Other / Not sure > Describe the problem. Need my office phone hooked up in my cubicle for service. > How soon do you need this? Soon — Within a week > Requested By Jonathan G. Request ID: DTS26-135720 Type: IT Support, Workgroup: Pavement Operations, Team: Tech Services2026-04-24T11:51:072026-04-24T17:23:542026-04-24T17:23:54false164183211432258141528077closedClosedSBO > What application are you using? Maximo > Describe the problem. Maximo desktop is refreshing to the main page when performing search and when creating work orders from service requests. > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? Crucial for performing work duties. > Requested By Monika S. Request ID: DTS26-135715 Type: Other, Impact: 1-Severe, Product: Maximo, Workgroup: SBO2026-04-24T11:27:052026-04-24T14:21:412026-04-24T14:21:41false133040608431890841528076openThe software development team provides data engineering and infrastructure support to facilitate development of data pipelines, monitoring and resource deployment. We handle department Amazon Web Services account management, including cost management. ### DTS Support - Reach out to Chia B. to ask questions or propose an enhancement. - To report a bug or obtain additional support, [submit a DTS Service Request](https://atd.knack.com/dts#new-service-request/). ### Technology Stack [Airflow stack](https://github.com/cityofaustin/atd-airflow) deployed on on-premises servers. PostgresQL databases hosted on AWS. ### Image/Screenshot _No response_Team: Dev, Service Index, Service: Data Engineering & Infrastructure2026-04-23T21:10:572026-05-15T20:20:20false431869718228075closedClosedVZAs discussed [here](https://austininnovation.slack.com/archives/CM9MK950S/p1776970980251239), the [dockerized Postgres v18](https://github.com/cityofaustin/atd-data-tech/issues/27117) image dropped support for the timezone name `US/Central`. We need to replace all references to it in views with `America/Chicago`. Impact: 2-Major, Team: Dev, Workgroup: VZ, Product: Vision Zero Crash Data System2026-04-23T20:31:212026-04-24T18:15:062026-04-24T18:15:06false3653206431847901328074openTPWAdd a new visualization for `Relative to Baseline` to the [Bond Spending dashboard](https://app.powerbigov.us/groups/me/apps/8b3b3a24-0d86-4879-8b4c-002167f3c311/reports/ca3cd054-1b1e-42a2-91de-f2a83da81ea4/ReportSectionce4fccf0db322e48188d?ctid=5c5e19f6-a6ab-4b45-b1d0-be4608a9a67f). #### Background Currently, `Relative to Baseline` is a "callout" number on the dashboard, but it would be better to have context around how we did last quarter or some other time in the past. This would help answer the question, "are we trending better or worse" during meetings with leadership. <img width="236" height="395" alt="Image" src="https://github.com/user-attachments/assets/73f2df24-8cf1-4d46-b610-ee0267f469fa" /> #### Stat(s) to visualize - `Relative to Baseline` - `% Obligated` maybe? - it might be too much like `Obligated` #### Placement Toggle between `Encumbered` and `Relative to Baseline` on the [TPWstat Reporting view](https://app.powerbigov.us/groups/me/apps/8b3b3a24-0d86-4879-8b4c-002167f3c311/reports/ca3cd054-1b1e-42a2-91de-f2a83da81ea4/e15039d392014b9e03d8?ctid=5c5e19f6-a6ab-4b45-b1d0-be4608a9a67f): <img width="608" height="143" alt="Image" src="https://github.com/user-attachments/assets/39dad6f2-ac83-4223-b7e1-aa00c1a0024a" /> #### Quick example <img width="537" height="338" alt="Image" src="https://github.com/user-attachments/assets/13d67fe7-1444-4702-908f-9ffb2c553d97" />Type: Enhancement, Team: Data Science, Product: 2020 Bond Progress Dashboard, Workgroup: TPW2026-04-23T19:51:202026-04-30T20:36:52false30810522431826073228073closedClosedSMDSpoke with Kyle earlier today and he discussed problems with Bike guide sign data, D11-1 and D11-1bP in particular, which he will be using to cross-reference with an outdated bike route shapefile he found TOWARD getting a much more accurate and up-to-date line dataset of city designated Bicycle Routes. He felt hesitant about making all of these updates in the data at once but I have gotten pretty adept with the batch updates and so I'm going in, retrieving all the false MUTCD bike guide signs which cannot otherwise be filtered and applying some attribute standardizations to improve the data's usefulness for Kyle's XB app.Workgroup: SMD, Team: Geo, Project: DTS GIS QC Support for SMD, Product: Signs GIS QA/QC Support2026-04-23T19:14:352026-04-23T21:16:462026-04-23T21:16:46false188904275431803234428072closedClosedTED > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. When scheduling a meeting through my outlook, the teams hyperlink is not auto populating as it previously would. There is no manual option for me to insert the link to confirm it's a teams meeting either > How soon do you need this? Soon — Within a week > Requested By Chandra P. Request ID: DTS26-135710 Workgroup: TED, Type: IT Support, Team: Tech Services, Type: Hardware Support, Product: O3652026-04-23T18:33:072026-05-01T16:35:152026-05-01T16:35:16false68443907431776363028071openDistrict Maintenance > What application are you using? Maximo > Describe the problem. Requesting new tablets for field staff to close Maximo tickets in the field Raymond R Joel R Arron K Wayne L > How soon do you need this? Soon — Within a week > Requested By Jorge L. Request ID: DTS26-135705 Type: Other, Product: Maximo, Workgroup: District Maintenance, Team: Tech Services2026-04-23T17:42:062026-05-11T19:18:47false68443907, 133022703, 133040608431775114628070closedClosedTPWDuring the course of adding and backfilling a new column in the `ecapris_subproject_funding` table, Tilly ran into an issue with previously inserted records immediately violating the not null constraint on the `subproject_name` column. Some dev sync discussion landed on a solution to add the column without the constraint, run the ETL to backfill the values with upserts, and then add the constraint later. This is the follow-up issue to apply the not null constraint. **In Scope** - Apply a not null constraint to the `subproject_name` column in `ecapris_subproject_funding` - We should merge this only after backfilling the `subproject_name` columnTeam: Dev, Need: 1-Must Have, Product: Moped, Workgroup: TPW2026-04-23T17:39:372026-05-07T21:31:312026-05-07T21:31:31false35410637431770258028069openDistrict Maintenance > What application are you using? Maximo > Describe the problem. not be able to load pictures from the library of the tablet onto EZMAX > How soon do you need this? Soon — Within a week > Requested By Jorge L. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/69ea56edc4222391e2378e85/microsoftteamsvideo31.mp4) (7.91mb) Request ID: DTS26-135700 Type: Other, Product: Maximo, Workgroup: District Maintenance2026-04-23T17:30:292026-05-11T19:29:28false133040608431755697328068openHRDemo Candidate Scoring Matrix to HR Team during 4/27 Sprint review Workgroup: HR, Type: Training, Type: Documentation, Product: TPW Hire2026-04-23T17:03:232026-04-24T16:12:11false21112975, 170656233431733782928067closedClosedVZ > What application are you using? Other / Not sure > Describe the problem. Bluebeam application > How soon do you need this? Soon — Within a week > Is there anything else we should know? before May 4th > Requested By Demarquis B. Request ID: DTS26-135695 Type: IT Support, Workgroup: VZ, Team: Tech Services2026-04-23T16:15:152026-04-27T14:37:512026-04-27T14:37:51false68443907, 235511404431707898528066closedClosedPIO > What application are you using? Other / Not sure > Describe the problem. Need a new dock for my cubicle > How soon do you need this? Soon — Within a week > Requested By Zara F. Request ID: DTS26-135690 Workgroup: PIO, Type: Other2026-04-23T15:30:202026-04-23T17:49:322026-04-23T17:49:32false164183211431689033228065closedClosedATSD > What application are you using? Other / Not sure > Describe the problem. I am trying to connect to the new printer and need a login or authorization code to log into PrinterLogic. > How soon do you need this? Flexible — An extended timeline is OK > Is there anything else we should know? Ideally today, I need to print some papers for a site visit > Requested By Claire D. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/69ea33c4072437276c9f394b/screenshot20260423095905.png) (9.27kb) Request ID: DTS26-135685 Workgroup: ATSD, Type: Other2026-04-23T15:00:302026-04-23T18:17:022026-04-23T18:17:02false164183211431672763528064closedClosedSMD > What application are you using? Other / Not sure > Describe the problem. Need dell command update put on my PC. > How soon do you need this? Soon — Within a week > Requested By Raymond L. Request ID: DTS26-135680 Workgroup: SMD, Type: IT Support2026-04-23T14:33:062026-04-23T18:04:482026-04-23T18:04:48false235511404431651308028063closedClosedVZ > What application are you using? Other / Not sure > Describe the problem. Printers need to be added to my computer, the instructions didn’t work > How soon do you need this? Urgently — Critical that this is addressed today > Requested By Jetal B. Request ID: DTS26-135675 Type: Other, Impact: 1-Severe, Workgroup: VZ2026-04-23T14:00:312026-04-23T18:20:132026-04-23T18:20:13false164183211431610857128062closedClosedCSD > What application are you using? Other / Not sure > Describe the problem. Bitlocker recovery pops up whenever I boot up my laptop > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? ASAP, can’t do any work on my laptop > Requested By Nur S. Request ID: DTS26-135670 Type: IT Support, Impact: 1-Severe, Workgroup: CSD2026-04-23T13:03:062026-04-23T13:32:582026-04-23T13:32:58false133022703431598696228061closedClosedSMD > What application are you using? ArcGIS > Describe the problem. It appears my accounts/projects are currently locked, likely due to an incorrect login attempt. > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? This is part of my day-to-day responsibilities. I’ll shift focus to other tasks until the account is unlocked. > Requested By John P. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/69ea12c49f28157ce009dcff/screenshot20260423073734.png) (199.94kb) Request ID: DTS26-135665 Workgroup: SMD, Type: Data, Impact: 1-Severe, Team: Geo2026-04-23T12:42:062026-04-24T14:05:402026-04-24T14:05:40false80716478431131111228050closedClosedSBO > What application are you using? Other / Not sure > Describe the problem. Need my system to be added with the new printers. I am located at St Elmo > How soon do you need this? Soon — Within a week > Requested By Aaron E. Request ID: DTS26-135635 Type: IT Support, Workgroup: SBO2026-04-22T19:15:272026-04-24T14:30:572026-04-24T14:31:16false138721851, 235511404431590429728060closedClosedParking Services > What application are you using? Other / Not sure > Describe the problem. Two of our common-use PCs seem to DOA this morning -- dark screens. Connections checked, and fan funning on both desktops. 1111 Rio Grande, two PCs on 1st floor north wall. Svc Tags 6CVS0M3 & 5CVS0M3 I work in the field so will be unavailable to assist in remote diagnostics. Suggest on-site visit by technician. > How soon do you need this? Unsure > Requested By Guy M. Request ID: DTS26-135660 Workgroup: Parking Services, Type: IT Support, Team: Tech Services2026-04-23T12:27:132026-04-23T18:21:472026-04-23T18:21:48false235511404431342419228059closedClosedTPWAfter upgrading the RDS instance from PostgreSQL 17 to 18, the Moped local development environment has two issues that need to be fixed. The first is a problem with how our stack sets the volume in the Docker Compose (see logging below). > Error: in 18+, these Docker images are configured to store database data in a format which is compatible with “pg_ctlcluster” ... there appears to be PostgreSQL data in: /var/lib/postgresql/data (unused mount/volume) And, the second is an issue with how the current `__check_export_complete` function verifies that the snapshot completed successfully. **In Scope** - Fix the two issues so that running `./hasura-cluster replicate` and `./hasura-cluster start` work as expectedType: Bug Report, Team: Dev, Need: 1-Must Have, Product: Moped, Type: DevOps, Workgroup: TPW2026-04-23T04:09:322026-04-23T18:56:472026-04-23T18:56:47false3653206431316629328058openTPWWhen all columns are hidden, we show an empty grid. This could be confusing, and we should show more information and a call to action on how to fix. Especially since we save the column state in local storage so it can't be fixed by reloading or coming back to the list. See [this thread](https://austininnovation.slack.com/archives/CM9MK950S/p1776351906074179) for some discussion on how we handled in VZE **In Scope** - "All columns are hidden. Use the column visibility menu to show columns." **Empty grid** <img width="2942" height="1332" alt="Image" src="https://github.com/user-attachments/assets/22e0d2b9-2a24-44ac-af87-091ec739c454" /> Team: Dev, Type: Enhancement, Product: Moped, Type: Snackoo 🍫, Workgroup: TPW2026-04-23T02:59:032026-05-13T16:24:17false35410637431204859228057closedClosedHR > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. Adan S. needs to be added to the resources account for TPW Leave Management (tpwleavemanagement@austintexas.gov). The organizer/manager of the account is currently on medical leave. Also, would it be possible to give me (Rita M ) access to add/remove members? > How soon do you need this? Soon — Within a week > Requested By Rita M. Request ID: DTS26-135655 Workgroup: HR, Type: IT Support, Product: O3652026-04-22T21:51:102026-04-27T13:47:352026-04-27T13:47:35false68443907431165095728056closedClosedFinance > What application are you using? Other / Not sure > Describe the problem. Needing to build a Accounts Payable report is MicroStrategy. Specific Fields would be Invoice number, Invoice date, Amount, Unit number, Task Order, and vendors name > How soon do you need this? Soon — Within a week > Is there anything else we should know? Hello, Needing for AP meetings next week. > Requested By Demarcos M. Request ID: DTS26-135650 Workgroup: Finance, Type: Other, Impact: 3-Minor, Type: Reports2026-04-22T20:21:062026-04-22T22:26:592026-04-22T22:27:19false14793120431162929628055closedClosedOOD BEN WHITE ## Device & User Information (first name and last initial, no last names) ## What's the problem? Anthony S is asking for a mifi ## What did you do to resolve the issue Workgroup: OOD, Type: IT Support, Type: Mobile Device Support (MDM), Team: Tech Services, Type: Hardware Support2026-04-22T20:17:062026-05-12T15:13:212026-05-12T15:13:21false235511404431144273728054closedClosedOCE > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. Need to remove Anna M from existing Pavement Maintenance Management outlook resource account. Similarly add Beatriz H into the account. Soke with Matt and if routed he can address this pretty quickly. > How soon do you need this? Soon — Within a week > Is there anything else we should know? Soon > Requested By Binaya S. Request ID: DTS26-135645 Type: IT Support, Workgroup: OCE, Team: Tech Services, Product: O3652026-04-22T19:42:052026-04-23T13:19:152026-04-23T13:19:15false133022703431142874728053closedClosedSBO ST. ELMO, BEN WHITE ## Device & User Information (first name and last initial, no last names) ## What's the problem? @Vaishnav1397 please look for a longer Ethernet cable and take it to Ben White ## What did you do to resolve the issue Workgroup: SBO, Team: Tech Services, Type: Hardware Support2026-04-22T19:38:552026-04-23T17:42:392026-04-23T17:42:49false138721851431140912628052closedClosedOODBEN WHITE ## Device & User Information (first name and last initial, no last names) ## What's the problem? Anthony was having various issues He need assistance migrating his account from EDD to TPW He also wants to provide delegate permissions to Glinda ## What did you do to resolve the issue Notified user to wait till next week to migrate his account over @scottreedy I am going to need assistance with thisWorkgroup: OOD, Type: IT Support, Team: Tech Services2026-04-22T19:34:442026-04-29T13:22:342026-04-29T13:22:35true68443907, 133022703431131124128051closedClosedSBO > What application are you using? Other / Not sure > Describe the problem. Need to flash a Ipad tablet and transfer it from Augustine A to Chris B > How soon do you need this? Soon — Within a week > Requested By David V. Request ID: DTS26-135640 Type: Other, Workgroup: SBO, Team: Tech Services2026-04-22T19:15:292026-04-28T13:30:282026-04-28T13:30:28false138721851431124675628049closedClosedOCE > What application are you using? Other / Not sure > Describe the problem. Remove Veridesk table from my cubical > How soon do you need this? Urgently — Critical that this is addressed today > Requested By Boniface N. Request ID: DTS26-135630 Type: Other, Impact: 1-Severe, Workgroup: OCE2026-04-22T19:03:072026-04-22T19:28:172026-04-22T19:28:17false235511404431124665628048closedClosed > What application are you using? Other / Not sure > Describe the problem. Issue with the spade printer. Trying to print but shows some error or it doesn't print. Reached out to IT here and V is trying to fix it. > How soon do you need this? Urgently — Critical that this is addressed today > Requested By David V. Request ID: DTS26-135625 Type: IT Support, Impact: 1-Severe, Team: Tech Services2026-04-22T19:03:062026-04-23T14:17:212026-04-23T14:17:38false138721851431118195028047closedClosedOCE > What application are you using? Other / Not sure > Describe the problem. Need admin permission Matt is here > How soon do you need this? Soon — Within a week > Requested By Jeebika S. Request ID: DTS26-135620 Type: IT Support, Workgroup: OCE, Team: Tech Services2026-04-22T18:51:122026-04-24T22:06:462026-04-24T22:06:46false133022703431118171028046closedClosedSBO > What application are you using? Other / Not sure > Describe the problem. We are having issues with the printer PWDSBRosebud. It is printing out paper with holes punched in. Also PWDSpade is not connecting. > How soon do you need this? Soon — Within a week > Requested By David H. Request ID: DTS26-135615 Type: Other, Workgroup: SBO, Team: Tech Services2026-04-22T18:51:102026-04-24T14:32:482026-04-24T14:32:48false138721851431111934728045openOPM, LDE### We will update the License Agreement page of LDE's PowerBi Dashboard to add a filter for folder work type **Tasks** - [ ] Update the dataset with the folder.worktype (join with validwork.workcodedescription) - [ ] Update the PBI dashboard with the filter ---- <img width="1974" height="1008" alt="Image" src="https://github.com/user-attachments/assets/806cd1eb-a826-482c-bb6a-6066da170d6f" />Type: Data, Impact: 3-Minor, Need: 2-Should Have, Team: Data Science, Workgroup: LDE, Workgroup: OPM, Product: Power BI2026-04-22T18:38:592026-05-13T18:09:56false30810522, 49930868431095590328044closedClosedOODBEN WHITE ## Device & User Information (first name and last initial, no last names) ## What's the problem? Please upgrade Anthony S Monitors to 27inch ## What did you do to resolve the issue Workgroup: OOD, Type: IT Support, Type: Hardware Support2026-04-22T18:08:542026-04-23T11:38:042026-04-23T11:38:05false235511404431085590728043closedClosedSDD > What application are you using? Other / Not sure > Describe the problem. Hello - I would like help getting a bluebeam account so I can review documents and plans. Thank you! > How soon do you need this? Soon — Within a week > Requested By Deedee Q. Request ID: DTS26-135610 Workgroup: SDD, Type: IT Support, Team: Tech Services2026-04-22T17:51:052026-04-27T17:50:082026-04-27T17:50:08false235511404431076769528042openTPW### Description This issue will track DTS' procurement requests for Project Management softwareType: IT Support, Team: Tech Services, Workgroup: TPW, Team: DTS Operations2026-04-22T17:34:252026-04-22T17:34:26true21112975431067288328041closedClosedSBO > What application are you using? Other / Not sure > Describe the problem. Issue with the printers, cannot be able to print. Need to add it iy. > How soon do you need this? Flexible — An extended timeline is OK > Requested By Vincent S. Request ID: DTS26-135605 Type: IT Support, Workgroup: SBO, Team: Tech Services2026-04-22T17:15:212026-04-22T19:26:122026-04-22T19:26:13false133022703, 138721851431065745928040closedClosedSBO > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. Issue with my word. Keeps on loading and doesn't even close even after multiple attempts. I have reached out to V for the IT support, and he took care of it. > How soon do you need this? Urgently — Critical that this is addressed today > Requested By Vincent S. Request ID: DTS26-135600 Type: IT Support, Impact: 1-Severe, Workgroup: SBO, Team: Tech Services2026-04-22T17:12:062026-04-22T19:23:422026-04-27T14:24:25false138721851431064138328039closedClosedOOD > What application are you using? Other / Not sure > Describe the problem. Today. Richard needs access to his spam/junk folder in outlook. We believe some high priority documents are in there, but we cant get access. > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? Today. Richard needs access to his spam/junk folder in outlook. We believe some high priority documents are in there, but we cant get access. > Requested By Dawnye D. Request ID: DTS26-135595 Workgroup: OOD, Type: IT Support, Impact: 1-Severe, Provider: ATS, Team: Tech Services2026-04-22T17:09:052026-04-23T16:19:292026-04-23T16:19:36false133022703, 164183211, 235511404431059160128038closedClosedDTS > What application are you using? Other / Not sure > Describe the problem. Need to order a new computer. Computer breaks down, freezes and stop working when using Power BI or DBeaver database viewer. The power plug has been broken since I received, however I found a work around. Requesting sleeker version options, if available. Only need to process Power BI, O365 and OpenDataPortal systems. > How soon do you need this? Soon — Within a week > Is there anything else we should know? At your convenience. > Requested By Rebekka B. Request ID: DTS26-135590 Workgroup: DTS, Team: Tech Services, Type: Hardware Support2026-04-22T17:00:332026-04-28T18:50:242026-04-28T18:50:24false164183211, 235511404431050884328036closedClosedTED > What application are you using? Other / Not sure > Describe the problem. There is no connection to monitors from laptop > How soon do you need this? Urgently — Critical that this is addressed today > Requested By Leslie A. Request ID: DTS26-135585 Workgroup: TED, Type: IT Support, Impact: 1-Severe, Team: Tech Services2026-04-22T16:45:212026-04-27T13:53:502026-04-27T13:53:50false133022703431043008828035closedClosedParking Services > What application are you using? Other / Not sure > Describe the problem. My new lead Melton V needs a new Keyboard and a mouse for his new laptop. > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? By tomorrow. he needs to have access to his emails. > Requested By Ali M. Request ID: DTS26-135580 Workgroup: Parking Services, Type: IT Support, Impact: 1-Severe2026-04-22T16:30:202026-04-24T11:37:532026-04-24T11:37:53false235511404431027704928034closedClosedPavement Operations > What application are you using? Other / Not sure > Describe the problem. Laptop Not connecting to new Toshiba Printers here at St Elmo Yd > How soon do you need this? Soon — Within a week > Requested By David V. Request ID: DTS26-135575 Workgroup: Pavement Operations, Team: Tech Services, Type: Hardware Support2026-04-22T16:03:052026-04-27T13:45:272026-04-27T13:45:27false138721851431023205028033closedClosedCSDOTC ## Device & User Information (first name and last initial, no last names) ## What's the problem? OTC CSD need assitance with the new printer ## What did you do to resolve the issue created meeting with everyone Hi all, I’ll be stopping by to answer any questions you have about the new printer and to provide assistance as needed. I’m also planning to offer training for anyone interested in using it. Just a heads-up—I’m still learning how to use the new printer myself, so I may not have all the answers yet.Type: IT Support, Workgroup: CSD, Team: Tech Services, Type: Hardware Support2026-04-22T15:55:592026-04-30T19:40:382026-04-30T19:40:38false133022703430997242728032openROWWe will update a subset of historical TCP cases to input values into the new completed date fields. - [ ] What's in scope - [ ] Methodology - [ ] Execute updating recordsWorkgroup: ROW, Team: Apps, Type: Enhancement, Product: ROW Portal2026-04-22T15:09:172026-05-13T16:00:12false49930868, 67915167430995144328031closedClosedDTS[Theme notes](https://docs.google.com/document/d/1GwrPQs-OhR8Z5lzqlo0xNGkl9GQLxkYAH_2IofNR1RI/edit?tab=t.xk65tqn7dcai#heading=h.a18lrmwr3z4s)Workgroup: DTS, Team: Apps, Type: Research, Provider: Knack2026-04-22T15:05:542026-05-08T21:09:202026-05-08T21:10:11false67915167, 100615928430971635528030closedClosedHR > What application are you using? Other / Not sure > Describe the problem. Many times when I shutdown my laptop and then restart it the next day it takes a while (around 5 minutes) for the system to boot up and then, I get a dark blue screen and then the attached messages comes up. When I select the continue button and arrive at the log on page, the date and time on the laptop is from when I shut it down the day before. This error occurs about 3 times a week. > How soon do you need this? Flexible — An extended timeline is OK > Requested By Tina S. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/69e8db0b88bb57cc484a6659/laptoperror.docx) (858.66kb) Request ID: DTS26-135570 Workgroup: HR, Type: IT Support, Team: Tech Services2026-04-22T14:30:162026-04-30T13:29:212026-04-30T13:29:21false133022703, 164183211, 235511404430967802828029closedClosedParking Services > What application are you using? Other / Not sure > Describe the problem. I was just issues a computer but I need a mifi so I can work in the field > How soon do you need this? Soon — Within a week > Requested By Melton V. Request ID: DTS26-135565 Workgroup: Parking Services, Team: Tech Services, Type: Hardware Support2026-04-22T14:24:112026-04-29T20:07:442026-04-29T20:07:44false235511404430967239028028openTPW## Review External Sharing Miro and Plan Next Steps - [ ] Review Miro mapping and make prioritization decisions for next steps - [ ] Make note of possible training and documentation modalities for different stages (requesting, learning, deploying, troubleshooting) - [ ] Find or create disclaimer about guest account vs. internal account differences using Microsoft resources (this one can be done later as well) Type: Training, Team: Apps, Workgroup: TPW, Type: Sharepoint2026-04-22T14:23:182026-04-22T14:23:18false67915167, 100615928430950872328027openSBO### Description Create a visual for showing progress of the Fogseal service plan for Pavement OpsType: Reports, Team: Data Science, Workgroup: SBO, Product: Power BI2026-04-22T13:57:382026-04-22T13:57:38false61209591430950307128026openSBO### Description Create a visual for showing progress of the Sealcoat service plan for Pavement Ops - Filter [Maximo Work Orders](https://datahub.austintexas.gov/Transportation-and-Mobility/Street-and-Bridge-Operations-Work-Orders/hjym-dxqr/about_data) - CLASSSTRUCTUREID: SEALCOAT_WORK - HASCHILDREN is 1 - WONUM starts with SP26 - SP = service plan - 26 = FY - Mile Calculation - Lane Mile: (ACT_LENGTH_REPAIR x (ACT_WIDTH_REPAIR/10)) / 5280 - Visual should be the same as the visual created for OverlayType: Reports, Team: Data Science, Workgroup: SBO, Product: Power BI2026-04-22T13:56:422026-05-13T18:38:51false30810522428278102427949closedClosedOSE > What application are you using? Other / Not sure > Describe the problem. I have access to my G drive, but I am unable to save my work. > How soon do you need this? Soon — Within a week > Requested By Jessie M. Request ID: DTS26-135350 Workgroup: OSE, Type: Other, Team: Tech Services2026-04-17T13:00:262026-04-17T17:15:302026-04-17T17:15:30false68443907, 133022703430947350628025closedClosedSBO### Description - Create dataset for Street and Bridge Service Plan Targets - Import targets for FY26 fogseal, sealcoat, and overlay - Incorporate the targets from [this spreadsheet](https://cityofaustin.sharepoint.com/:x:/r/sites/tpwDTS/_layouts/15/Doc.aspx?sourcedoc=%7B8BD07AC9-3D1D-482E-A2D9-3136A500104C%7D&file=FY26%20Pavement%20Ops%20Service%20Plan%20Targets.xlsx&action=default&mobileredirect=true) into the Overlay dashboard visualizations. - Import into the open data portal - Visualization for overlay actuals vs targetsType: Reports, Team: Data Science, Workgroup: SBO, Product: Power BI2026-04-22T13:52:022026-05-13T14:31:482026-05-13T14:31:48false30810522430907769628024openDTS## May Maintenance for AWS EC2 and ECS Services [Slack Thread Link](https://austininnovation.slack.com/archives/CHZE6BC6L/p1776860019510609) ## Documentation [GitBook - DevOps Maintenance Tasks](https://app.gitbook.com/o/-LzDQOVGhTudbKRDGpUA/s/-M4Ul-hSBiM-3KkOynqS/devops-maintenance-tasks) --- ## Pre-Maintenance Communication - [ ] Post in #atd-dev channel to alert team about upcoming May maintenance and potential service outages --- ## Airflow Updates - [ ] Check [Airflow release notes](https://airflow.apache.org/docs/apache-airflow/stable/release_notes.html) against [current version](https://github.com/cityofaustin/atd-airflow/blob/production/Dockerfile) - [ ] Review release notes for breaking changes and significant updates - [ ] Test upgrade locally and create pull request - [ ] Request code reviews from team - [ ] Merge approved PR and [update production stack](https://github.com/cityofaustin/atd-airflow?tab=readme-ov-file#updating-the-stack) --- ## EC2 Instance Updates (Ubuntu) - [ ] **Bastion Host** - [ ] Update oh my zsh - [ ] Install available package updates - [ ] Schedule restart to coincide with AMI snapshot creation --- ## PostgREST Version Check - [ ] Check current version: `docker exec atd-postgrest-postgrest-legacy-scripts-1 postgrest --version` - [ ] Compare against [latest releases](https://github.com/PostgREST/postgrest/releases) - [ ] Create upgrade PR if a new version is available - [ ] Test and deploy upgrade if needed --- ## Database Maintenance - [ ] Review [Unified DB RDS PostgreSQL version](https://us-east-1.console.aws.amazon.com/rds/home?region=us-east-1#database:id=unified-database;is-cluster=false) - [ ] Create upgrade issue if needed (target: one minor version behind AWS RDS latest) - [ ] For major version upgrades, follow [documented upgrade procedures](https://app.gitbook.com/o/-LzDQOVGhTudbKRDGpUA/s/-M4Ul-hSBiM-3KkOynqS/devops-maintenance-tasks#upgrade-aws-rds-postgres-version) --- ## System Resource Monitoring - [ ] Check disk space on `dts-int-data-p01` using `df -h` - [ ] Pay special attention to `/var` partition (contains `/var/lib/docker`) - [ ] Clean up if storage is running low (e.g., `docker system prune`) --- ## Container Image Updates - [ ] Update HAProxy: `docker compose pull haproxy` on `dts-services-haproxy` --- ## 1Password Connect Service - [ ] Check service health: `curl -s https://coa.1password.austinmobility.io/health | jq .` - [ ] Compare version with [Docker Hub tags](https://hub.docker.com/r/1password/connect-api/tags) - [ ] Coordinate with team before forcing redeployment if an update is needed --- ## Infrastructure Backup - [ ] Create new AMI snapshots of all EC2 instances - [ ] Remove April maintenance AMI snapshots to manage storage costs - [ ] Verify AMI creation was successful --- ## Next Month Preparation - [ ] Create June maintenance issue using this updated templateWorkgroup: DTS, Team: Dev, Type: DevOps2026-04-22T12:44:042026-05-13T20:05:24false3653206430906698928023openSBO > What application are you using? Maximo > Describe the problem. Troubleshooting - Maximo Desktop Regarding UER - There have been no new 1NEW work orders in Maximo since the outage on Saturday 4/18. I thought it was just a coincidence at first, but it has now been 3 days with no new work orders. I contacted Austin Water (Neil Taylor, AWU Coordinator) and he says that the problem seems to be on our end. > Website Address https://main.manage.austintexas.suite.maximo.com/maximo/oslc/graphite/manage-shell/index.html#/main Internet Browser: Edge > Requested By Greg G. Request ID: DTS26-135560 Type: Bug Report, Impact: 1-Severe, Product: Maximo, Workgroup: SBO2026-04-22T12:42:122026-04-22T13:40:28false133040608430870692028022closedClosedSBO > What application are you using? Maximo > Describe the problem. Please "acknowledge" the following WOs. Status is 5CLOSED so I am unable to acknowledge and remove them from my list. 25-196269 25-197669 25-198723 > How soon do you need this? Soon — Within a week > Requested By Cierra F. Request ID: DTS26-135555 Type: Other, Product: Maximo, Workgroup: SBO2026-04-22T11:39:082026-04-29T15:13:142026-04-29T15:13:15false133040608430646226728021openDTSThere are two main asks for this issue: 1. Create a new page by copying the [Products page](https://austinmobility.io/products) - URL: austinmobility.io/services - Heading: `Services` - Description: `Services are the ongoing data and technology support we provide through consultation, training, and technology management.` - Add a tile for each DTS service index - Pull the image, title, and first blurb from each Github issue with the label `Service Index` - When you click on a tile, you navigate to a new page 2. Add `Services` to the main navigation - Placement: Between `Projects` and `About` There is also a follow-up issue: - #28182 Workgroup: DTS, Team: Dev, Type: Enhancement, Product: DTS Website, Project: DTS "Services"2026-04-22T03:02:422026-04-30T19:05:56false67130963430637867728020openDTS- [ ] [List](https://docs.google.com/spreadsheets/d/1BsOklJsJiIIqdlmtNtr9peL3URS7Hdu9RVj4D97701k/edit?gid=1382085411#gid=1382085411) each core service that the Maximo Team provides TPW, the COA, or the public - Keep the list as short as possible; generic is ok - we don't want too many different services - What will make sense to a user when they're looking for help? - Help us communicate DTS's ongoing work to support TPW - such as consultation, training, or assistance to improve the use of data and technology - [ ] Create a service index for each Maximo service on that list - Use this [template](https://github.com/cityofaustin/atd-data-tech/issues/new?template=-all-purpose--service-index.md) - Aim for a concise description - Include links when possible - Source an image - [ ] Review/refine the indices with the Maximo TeamWorkgroup: DTS, Type: Documentation, Product: DTS Website, Team: Maximo, Project: DTS "Services"2026-04-22T02:30:512026-04-22T02:39:44false430542939228018closedClosedCSD > What application are you using? Other / Not sure > Describe the problem. Hello, Jasmeen K, Jay K, and myself (Colleen G) need to get the new printer installed on our computers, and the directions didn't work because something wasn't installed correctly. Please help us out on Wednesday (4/22) since we will all be in the office then. Thank you! > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? Ideally on Wednesday, April 22, as that is when all 3 of us are in the office. Thank you! > Requested By Coleen G. Request ID: DTS26-135550 Type: IT Support, Impact: 1-Severe, Workgroup: CSD, Team: Tech Services2026-04-21T21:39:062026-04-24T22:17:272026-04-24T22:17:27false235511404430537534028017openDTS- [x] [List](https://docs.google.com/spreadsheets/d/1BsOklJsJiIIqdlmtNtr9peL3URS7Hdu9RVj4D97701k/edit?gid=1382085411#gid=1382085411) each core service that the Dev Team provides TPW, the COA, or the public - Chia - Keep the list as short as possible; generic is ok - we don't want too many different services - What will make sense to a user when they're looking for help? - Help us communicate DTS's ongoing work to support TPW - such as consultation, training, or assistance to improve the use of data and technology - We only need to focus on the first two columns of [this list](https://docs.google.com/spreadsheets/d/1BsOklJsJiIIqdlmtNtr9peL3URS7Hdu9RVj4D97701k/edit?gid=1382085411#gid=1382085411) for now - [ ] Draft a service index for each dev service on that list - Chia - Use this [template](https://github.com/cityofaustin/atd-data-tech/issues/new?template=-all-purpose--service-index.md) or the `Form: Service Index` - Aim for a concise description - Include links when possible - Source an image - [ ] Review/refine drafts - Kate - [ ] Review/refine the indices with the Dev Team - ChiaWorkgroup: DTS, Team: Dev, Type: Documentation, Product: DTS Website, Project: DTS "Services"2026-04-21T21:25:452026-04-23T21:49:39false12474808430416612228008closedClosedFinance > What application are you using? Finance & Purchasing Portal > Describe the problem. Color of Processing Purchasing stayed green in two areas: 1) manage PRs and 2) when viewing the PR itself > Is there anything else we should know? That's, thanks! Internet Browser: Chrome > Requested By Jon C. Request ID: DTS26-135530 Workgroup: Finance, Type: Bug Report, Impact: 3-Minor, Team: Apps, Product: Finance & Purchasing Portal2026-04-21T17:06:072026-04-23T15:15:092026-04-23T15:15:09false21112975, 170656233430537032628016openROW### **DESCRIPTION:** As a system, run a batch job to update the status of the existing parent UC folders with associated issued child EX folders to "Admin Closed" so that the completed UC does not show as a conflict during coordination activities. ### **FOLDER/SUBTYPES/WORKTYPE:** UC/All SubTypes/All WorkTypes ### **USER ROLES:** N/A ### **ACCEPTANCE CRITERIA:** 1. Run a batch job on all existing UC Folders and update the status to "ADMIN CLOSED". where at least one associated Child(ren) EX folder(s) was issued regardless of the current EX status 2. Note: Regardless of how the child EX folder was issued (manually issued or issued via Active Upon Payment option), Include all existing parent UC Folders and run the batch job. 3. Pull a report of all UCs fulfilling the criteria for the job run to confirm with the UC Case Manager team before the batch job is run.Workgroup: ROW, Product: AMANDA, Team: AMANDA2026-04-21T21:24:362026-05-14T18:32:43false63309637, 167787744430527699928015closedClosedTPWRemove these from the Power BI app - [Activities dashboard](https://app.powerbigov.us/groups/me/apps/8b3b3a24-0d86-4879-8b4c-002167f3c311/reports/91c1b011-304e-4ebf-9a05-9f27da947687/36363b3b57673c0b2869?ctid=5c5e19f6-a6ab-4b45-b1d0-be4608a9a67f) - it was last updated 2/6/25, it served its purpose (a report for Jim) - [311 SR Search](https://app.powerbigov.us/groups/me/apps/8b3b3a24-0d86-4879-8b4c-002167f3c311/web-contents/2335d9c4-c3f2-a556-6d5d-44552d4d2410?ctid=5c5e19f6-a6ab-4b45-b1d0-be4608a9a67f) - the link is broken; we don't need to keep an updated link hereTeam: Data Science, Workgroup: TPW, Product: Power BI, Product: 311 CSR Dashboards2026-04-21T21:04:122026-05-01T21:09:042026-05-01T21:09:04false31259724430506991228014openDTS## Alternatives to Gitbook for documenting public help guides/tutorials - Gitbook may have better features on their paid platform that we have not been using so far ### Knack - Pro - same platform; easy creation of pages and text - Con - difficult image mgmt + accessibility ### Github - We would have to host image in GitHub (can’t support videos) - A read only page to link to from Knack ### SharePoint - Not usually public-facing but Michelle Ahmad, the new M365 person, seems to consider it more routine ### PDFs - Pro- easy creation in Word, Excel, or Miro - Static Content: embedded PDF they can download (Chrispin suggestion) - Con - clunky maintenance, remediation can be cumbersome with tags and reading order ### Miro - Pro- easy and fun to create - Con - accessibility = total wild card? ### Scribe - We have 1 paid license for it - Would need to do further research ### Other Possibilities - Obsidian - Notion - Plasmic - Would Mateo/devs have any suggestions from open source? ### Rethinking the Model - Better ways to provide the information to specific apps - more embedded/blended model? Workgroup: DTS, Team: Apps, Type: Research2026-04-21T20:18:452026-04-21T20:19:13false100615928430490741128013openSMD### Description Submitted the but report to Knack - Ticket ID: #94654774Workgroup: SMD, Type: Bug Report, Team: Apps, Product: SMD Data Tracker, Provider: Knack2026-04-21T19:44:012026-04-28T19:24:58false61209591430484656128012openUrban Forestry > What application are you using? ArcGIS > Describe the problem. Request to add additional layers to the PWD Urban Forestry Field Collection map including Last assessment layer from SUTD data (with most recent veg-related data visible) and CapMetro Bus Route layer. Request also to remove the sidewalk layer from outside of the full-purpose jurisdiction. Christina has been assisting me with these requests. > Describe the outcome you'd like to see when this feature is implemented. We would like to improve coordination between Urban Forestry proactive program and the Sidewalks and Urban Trails proactive program. > Describe any workarounds you currently have in place or alternative solutions you've considered. We are currently not in coordination with SUTD proactive program. > Requested By Olivia S. Request ID: DTS26-135545 Team: Geo, Need: 2-Should Have, Type: Enhancement, Workgroup: Urban Forestry2026-04-21T19:30:182026-04-22T16:48:55false142338538430464250228011openSMD### Description - Explore if it’s possible to fix the jumping of the page after adding a location point - If that’s possible, add a banner confirming that the sign location has been added - Explore if it's possible to expand the map to full page to fix that jumping page issue Also: > Upon initial testing the only thing I'm noticing is when a location is added, the map zooms out further than I would expect it to and I have to zoom back in every time. I think if it could zoom out less when the map reloads that would be helpful!Workgroup: SMD, Team: Dev, Type: Enhancement, Project: Signs Work Order Refactor2026-04-21T18:44:112026-04-29T20:00:17false5697474430454160628010closedClosedSDD > What application are you using? Other / Not sure > Describe the problem. Having trouble printing a 36x48 map PDF or jpg on the Arcola printer. > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? I need this complete by 3pm, today. > Requested By Larry S. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/69e7c0419b633d860c995342/northlayout.jpg) (2.01mb) Request ID: DTS26-135540 Workgroup: SDD, Impact: 1-Severe, Team: Tech Services, Type: Hardware Support2026-04-21T18:24:112026-04-29T19:58:002026-04-29T19:58:00false235511404430443392228009closedClosedParking Services > What application are you using? Other / Not sure > Describe the problem. Can JB Strange please bring 2 Laptop Backpacks for Shavyvonne W & Lyndon M > How soon do you need this? Unsure > Requested By Shavyvonne W. Request ID: DTS26-135535 Workgroup: Parking Services, Type: Other2026-04-21T18:03:062026-04-22T11:47:522026-04-22T11:47:52false235511404427765336427940openVZLike we're [doing for Moped](https://github.com/cityofaustin/atd-data-tech/issues/27809), we should migrate the Vision Zero Viewer from Create React App to Vite. Team: Dev, Need: 1-Must Have, Workgroup: VZ, Product: Vision Zero Crash Data System, Type: Tech Debt2026-04-16T18:10:222026-04-16T18:10:32false430402671228007closedClosedHR > What application are you using? Other / Not sure > Describe the problem. We are using a web-based platform for periodically presenting all-day leadership trainings. We want to request a laptop that we can use for presenting, so that we can continue with our daily tasks and still facilitate the training. Our training is on Thursday in Nighthawk starting at 8 am > How soon do you need this? Soon — Within a week > Is there anything else we should know? Our training is on Thursday in Nighthawk starting at 8 am > Requested By Keyes C. Request ID: DTS26-135525 Workgroup: HR, Type: Other, Team: Tech Services2026-04-21T16:39:062026-04-24T12:46:062026-04-24T12:46:21false133022703, 164183211, 235511404430401292228006closedClosedOCE > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. Spelling and Proofing Tools in MS Word and by extension Outlook are not working or installed properly. The Proofing Tools feature has not worked nor been correctly installed for quite a while now. A technician did previously try to fix this issue - but they did not perform a complete reinstallation of MS Office 365. This feature is still inoperative (see screenshot of error messages). Internet Browser: Edge > Requested By Ed P. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/69e7a5ad942f0e567d3031ac/applicationerrorsedpoppitt.png) (139.93kb) Request ID: DTS26-135520 Type: Bug Report, Impact: 2-Major, Workgroup: OCE, Team: Tech Services, Product: O3652026-04-21T16:36:112026-04-30T19:41:022026-04-30T19:41:02false68443907, 133022703, 164183211, 235511404430401146728005closedClosedParking Services## Background The Vehicle Checkout Transactions page provides managers with a historical view of vehicle check-out activity, grouped by day. The existing functionality currently supports Parking Enforcement and should be extended to support Parking Services without impacting current workflows. Parking Services managers need improved filtering capabilities to quickly locate transaction history by vehicle and driver, along with terminology updates that better reflect their operational language. ## Data table(s): fleet_vehicle_checklist [LINK](https://builder-next.knack.com/atd/parking-enterprise/tables/object_24) ## Goal Enable Parking Services Managers to view and filter vehicle checkout transaction history using the same daily-grouped view pattern currently used by Parking Enforcement. This ticket adds: - sorting / filtering by vehicle - sorting / filtering by driver - terminology update from “Beats” → “Task” ## Builder Notes - Use the existing Parking Enforcement Vehicle Checkout Transactions page as the base pattern - Reuse the current daily-grouped transaction view - Extend the view for Parking Services users - Add filter options for: - vehicle - driver - Update all applicable column headers from Beats to Task for Parking Services - Preserve existing daily grouping - Filter visible data based on user role / work group ## Related Mockups Miro: https://miro.com/app/board/uXjVGaTBnl4=/?moveToWidget=3458764664846194920&cot=14 ## Acceptance Criteria ### Parking Services - [x] Managers can access the Vehicle Checkout Transactions page - [x] Transactions are grouped by day - [x] Users can filter / sort by vehicle - [x] Users can filter / sort by driver - [x] Parking Services terminology displays Task instead of Beats - [x] Parking Services users only see Parking Services transaction data ### Parking Enforcement Regression Existing transaction view for Parking Enforcement continues to work as expected - [x] Daily grouping remains unchanged - [x] Parking Enforcement users continue to see Beats - [x] Parking Enforcement users only see Parking Enforcement transaction data - [x] Existing filters and reporting workflows continue to function as expectedWorkgroup: Parking Services, Team: Apps, Product: Parking Enterprise Portal, Project: Parking Services Vehicle Checkout System2026-04-21T16:35:542026-05-13T15:05:242026-05-13T15:05:24false67915167430401005028004closedClosedParking Services## Background Parking Services requires a dedicated vehicle check-out / check-in form that is based on the existing Parking Enterprise checkout form, but tailored to their team’s workflow. The core form flow and validation rules should remain aligned with the existing experience, while field-level differences are introduced for Parking Services. The [Miro mockup](https://miro.com/app/board/uXjVGaTBnl4=/?moveToWidget=3458764664843581933&cot=14) is the source of truth for all field additions, updates, and hidden fields. ## Goal Create a Parking Services-specific checkout form that supports self-service vehicle check-out and check-in workflows for Field Team members and Managers. This form should: - reuse the existing Parking Enterprise form structure where possible - reflect Parking Services-specific field differences - preserve current validation behavior ## Builder Notes - Use the existing Parking Enterprise checkout form as the base pattern - Create a Parking Services-specific version of the form - Reference the Miro mockup for all field-level requirements - Miro should be used as the source of truth for: - fields to add - fields to update - fields to hide - label / copy updates - field ordering - No changes to required vs optional field logic - Reuse existing form submission workflow and validation rules where possible ## Related Mockups Miro: https://miro.com/app/board/uXjVGaTBnl4=/?moveToWidget=3458764664843581933&cot=14 ## Acceptance Criteria ### Parking Services - [x] Parking Services users can access the checkout form from the Vehicle Checkouts page - [x] Form fields match the Miro mockup - [x] All field additions, updates, and hidden fields are implemented per Miro - [x] Existing required / optional field rules remain unchanged - [x] Form successfully supports check-out and check-in workflow submission ### Parking Enforcement Regression Existing Parking Enforcement checkout form remains unchanged - [ ] Existing Parking Enforcement form submission workflow continues to function as expected - [ ] Parking Enforcement users do not see Parking Services-specific field changes Workgroup: Parking Services, Team: Apps, Product: Parking Enterprise Portal, Project: Parking Services Vehicle Checkout System2026-04-21T16:35:382026-05-13T15:05:312026-05-13T15:05:35false7612723, 67915167430400818428003closedClosedParking Services## Background We are extending the existing vehicle checkout system so that Parking Services can manage vehicle assignments and self-service check-in / check-out workflows using the same platform currently used by Parking Enforcement. This page should mirror the functionality of Parking Enforcement's Manage Vehicle Checkout Inspections page, while being configured for Parking Services’ operational workflow. The goal is to allow field teams and managers to quickly understand vehicle availability and enable field staff to self-manage check-out and return actions. ### Data table(s): [fleet_vehicles](https://builder-next.knack.com/atd/parking-enterprise/tables/object_25) ### Goal Enable Parking Services Field Team members and Managers to: - view which vehicles are currently assigned / checked out - view which vehicles are unassigned / available - self check-out vehicles - self check-in / return vehicles This ticket is focused on the page view, data visibility, and workflow access points. Field-level form changes will be addressed in a separate ticket. ### Builder Notes - Use the existing Parking Enterprise Manage Vehicle Checkout Inspections page as the base pattern - Copy and adapt the existing view for Parking Services - Filter visible data based on user role / work group - Reuse the existing check-out / check-in workflow entry points where possible - Ensure users can clearly distinguish assigned vs unassigned vehicles - Form field differences will be handled in Create Parking Services Checkout Form ### Related Mockups Miro: https://miro.com/app/board/uXjVGaTBnl4=/?moveToWidget=3458764664844264980&cot=14 ## Acceptance Criteria ### Parking Services Field Team members and Managers can access the Vehicle Checkouts page based on role permissions - [x] Field Team members and Managers can access the Vehicle Checkouts page based on role permissions - [x] Users can view assigned vehicles - [x] Users can view unassigned vehicles - [x] Users can access check-out and check-in actions from the page - [x] Parking Services users only see Parking Services checkout data ### Parking Enforcement Regression Existing Vehicle Checkout page functionality for Parking Enforcement continues to work as expected - [x] Parking Enforcement users only see Parking Enforcement checkout data - [x] Parking Enforcement users do not see Parking Services data - [x] Existing workflow access points remain unchanged for Parking Enforcement usersWorkgroup: Parking Services, Team: Apps, Product: Parking Enterprise Portal, Project: Parking Services Vehicle Checkout System2026-04-21T16:35:162026-05-13T15:05:002026-05-13T15:05:01false67915167429821477727978closedClosedVZIn order to access the CAD data warehouse we need to seek approval from the public safety SPOCs for the specific data we're trying to acces. This work was initially tracked in via #26316—see [this comment](https://github.com/cityofaustin/atd-data-tech/issues/26316#issuecomment-4042372769) as a decent starting point. Type: Meeting, Team: Dev, Need: 1-Must Have, Type: Research, Workgroup: VZ, Product: Vision Zero Crash Data System2026-04-20T19:39:262026-05-05T14:10:432026-05-05T14:10:43false14793120188814396813754closedClosedSBO, DTS311 Data ReconciliationWorkgroup: DTS, Epic, Product: Maximo, Team: Maximo, Workgroup: SBO2023-09-08T18:31:122025-05-07T18:45:152025-06-29T00:06:55true133040608430400367228002closedClosedParking Services## Background We are expanding the vehicle checkout system so that Parking Services can manage their fleet using the same platform currently used by Parking Enforcement. This ticket updates the Manage Vehicles page so Parking Services managers can manage vehicles and track vehicle-related activity, while preserving existing functionality for Parking Enforcement users. A key need for this team is improved visibility into vehicle service history and vehicle lending across teams, which will be tracked through vehicle logs and checkout history. ## Data Tables fleet_vehicles | [link](https://builder-next.knack.com/atd/parking-enterprise/tables/object_25) ## What we need to do Enable Parking Services Managers to use the Manage Vehicles page to: -add vehicles -edit vehicle details -remove vehicles -view vehicle details -view and add vehicle logs -view checkout history -quickly filter the vehicle list This work should support operational tracking for: -vehicle servicing / maintenance -vehicles lent to other teams -historical usage visibility At the same time, existing workflows for Parking Enforcement must continue to work as they do today. ## Builder Notes - Copy the existing Parking Enforcement Manage Vehicles table/page as the base experience - Reuse the current structure and components where possible - Filter visible data based on user role / assigned work group - Update the table to support Parking Services-specific needs - specifically replacing Beats with Tasks - Add page rules based on role: PM Admin, Parking Meters ## Related Mockups Miro: https://miro.com/app/board/uXjVGaTBnl4=/?moveToWidget=3458764664843582003&cot=14 ## Acceptance Criteria ### Parking Services Parking Services managers (PM Admin) can access Manage Vehicles page based on role permissions - [x] PM Admins can add and edit Parking Services vehicles - [x] PM Admin can open and view Parking Services vehicle details - [x] PM Admins can view and add vehicle logs - [x] PM Admins can view vehicle checkout history - [x] Vehicle list supports quick filtering - [x] PM Admins only see Parking Services vehicle data ### Parking Enforcement Regression Existing Manage Vehicles functionality for Parking Enforcement continues to work as expected - [x] Parking Enforcement users only see Parking Enforcement vehicle data - [x] Parking Enforcement users do not see Parking Services vehicle data - [x] Existing vehicle actions (add, edit, logs, history, filtering) continue to function as expected for Parking Enforcement usersWorkgroup: Parking Services, Team: Apps, Product: Parking Enterprise Portal, Project: Parking Services Vehicle Checkout System2026-04-21T16:34:182026-05-13T15:03:532026-05-13T15:03:53false67915167430391130228001openOSE > What application are you using? ArcGIS > Describe the problem. I am assisting Annette with ACL this year and wanted to request the ACL Mobility Guide for this year. Shuttle location is likely to change so could be removed until we have an update from ACL & potentially CapMetro. Let me know what else you may need. Dates: October 2-4 and October 9-11, 2026 ROW ID: 13682128 Happy to meet or have a call if that works better - thank you! > How soon do you need this? Soon — Within a week > Requested By Allison Z. Request ID: DTS26-135515 Workgroup: OSE, Type: Map Request, Team: Geo2026-04-21T16:15:192026-05-05T20:22:53true114594205430391117528000closedClosedROW > What application are you using? ArcGIS > Describe the problem. ## CTN Segment Merge Issue & Missing ASMP Designations (Object_ID 69186) ### Description: In ROWPACT, Segment IDs 9541505 and 2018003 appear to have been merged into a single segment on CTN (Object_ID 69186). However, only Segment ID 2018003 is reflected in the CTM_Corresponding_ID and Segment_ID fields. Additionally, both segments require creation of assumed ASMP designations. ### Requested Action: - Investigate and correct the segment merge to ensure both Segment IDs (9541505 & 2018003) are accurately represented - Update CTM_Corresponding_ID and Segment_ID fields as needed - Create assumed ASMP designations for both segments > How soon do you need this? Soon — Within a week > Requested By Russell B. Request ID: DTS26-135510 Workgroup: ROW, Type: Data, Team: Geo2026-04-21T16:15:172026-04-24T15:43:252026-04-24T15:43:25false80716478430386136527999closedClosedSUTD > What application are you using? Other / Not sure > Describe the problem. Melton V needs a laptop Talked to Matt already about it > How soon do you need this? Soon — Within a week > Requested By Ali M. Request ID: DTS26-135505 Type: IT Support, Workgroup: SUTD, Team: Tech Services2026-04-21T16:06:062026-04-28T13:21:032026-04-28T13:21:20false133022703430378092127998openTED > What application are you using? ArcGIS > Describe the problem. Hello! We are working on a webpage for our Speed Management team's Neighborhood Funding Framework project and need 4 maps created to embed on a PublicInput.com webpage. The team would like to show the exact placement of speed cushions and/or pedestrian crossings on each map. I've collected all 4 maps (PDF schematics) as well as an SVG file of the speed cushion here: https://cityofaustin-my.sharepoint.com/:f:/g/personal/noelle_corcoran_austintexas_gov/IgAQJAWrge3sTKgX84L74E1QAZOMZhv0hL34DpAI9hGihcU?e=yxj3xv Here is the draft webpage that we are working on in PIO where the maps will live: https://publicinput.com/Project/AccessCode?id=Fycq3YOgQ9mvfw%2bR7Pmjbw%3d%3d > How soon do you need this? Soon — Within a week > Is there anything else we should know? We need to have the maps ready and embedded on the webpage by the end of April so they can launch the webpage in May. So, not really within a week - but in the next couple of weeks would be really great. If you would like to make one as an example I could send to the team - that could be cool so we can work out any issues before all four are created, but I leave that to your discretion. > Requested By Noelle C. Request ID: DTS26-135500 Workgroup: TED, Type: Map Request, Team: Geo, Provider: PIO, Type: GIS Web Application, Product: Web Map / Application2026-04-21T15:51:112026-04-24T14:42:09true114594205, 159822635430357018427997closedClosedOCE > What application are you using? Other / Not sure > Describe the problem. Update Bluebeam > How soon do you need this? Flexible — An extended timeline is OK > Requested By Karin H. Request ID: DTS26-135495 Type: IT Support, Workgroup: OCE, Team: Tech Services2026-04-21T15:15:282026-04-22T17:02:502026-04-22T17:02:51false133022703430354926527996closedClosedOCE > What application are you using? Other / Not sure > Describe the problem. My computer froze and showed a bluescreen Stopped Matt as he was walking by and its fixed > How soon do you need this? Soon — Within a week > Requested By Karim H. Request ID: DTS26-135490 Type: IT Support, Workgroup: OCE, Team: Tech Services2026-04-21T15:12:062026-04-21T15:22:402026-04-21T15:22:40false133022703429821271427977closedClosedOOD > What application are you using? Other / Not sure > Describe the problem. I am concerned that my computer has a virus. > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? At the moment that my computer started acting weird, Matt Martinez was working with the Director's assistant, so I asked him to look at my computer on the spot. He evaluated and confirmed that I do not have a virus. I'm just logging this ticket now, for your division's records. Big Thank You to Matt!! > Requested By Susan D. Request ID: DTS26-135425 Workgroup: OOD, Type: IT Support, Impact: 1-Severe2026-04-20T19:39:052026-04-20T20:27:212026-04-20T20:27:21false133022703430351505227995closedClosedTED > What application are you using? Other / Not sure > Describe the problem. I was wondering if I could get a new set of headphones and a new backpack for my laptop? I have had both of them for 6 years. The backpack won't zip closed and the headphone covers keep coming off and it keeps flaking plastic bits off. I can't use the headphones without the cover(s), and it can be time consuming to put the covers back on. Plus, with how easy the ear covers come off, eventually they are going to disappear on me/ fall off. Perhaps falling out of my not fully zipped backpack never to be seen again. > How soon do you need this? Flexible — An extended timeline is OK > Requested By Stephen B. Request ID: DTS26-135485 Workgroup: TED, Type: Other, Team: Tech Services2026-04-21T15:06:112026-04-21T15:44:142026-04-21T15:44:14false133022703430345530727994closedClosedMobility ServicesMake attachments uploadable from review pageWorkgroup: Mobility Services, Product: Mobility Services Portal, Project: MSP Operating Authority2026-04-21T14:56:442026-04-21T16:11:152026-04-21T16:11:15false31259724430339930327993closedClosedCSD > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. I am trying to add the new Toshiba printer, and it is asking me to download another program. can someone remote in and help me. > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? I am only in the office once a week and this is my day to be here. I will be here till 11:00. > Requested By Cheryl P. Request ID: DTS26-135480 Impact: 1-Severe, Workgroup: CSD, Team: Tech Services, Type: Hardware Support, Product: O3652026-04-21T14:48:052026-04-24T22:15:572026-04-24T22:15:58false235511404430338206027992closedClosedCSD > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. I am not able to download the new Toshiba printer. I go through the process but the only printers that show are OTC05Caldwell, and SMBConroe > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? I am only in the office once a week and I am here now till 11:00 > Requested By Sri M. Request ID: DTS26-135475 Type: Other, Impact: 1-Severe, Workgroup: CSD, Product: O3652026-04-21T14:45:232026-04-21T16:38:142026-04-21T16:38:14false235511404430336337127991closedClosedCSD > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. having trouble downloading the new printer. I can go through the path of add printer, TPW, OTC, 5th floor, But there is no cedarhill available. the only printers available are OTCo5caldwell and SMBConroe > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? I am only in the office once a week. this is my day to be in and I am here from now till 11:00am > Requested By Yvonne W. Request ID: DTS26-135470 Type: Other, Impact: 1-Severe, Workgroup: CSD, Product: O3652026-04-21T14:42:052026-04-21T16:40:052026-04-21T16:40:05false235511404430334592727990closedClosedCSD > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. trying to download new Toshiba printer but it is asking me to download something else first. I am not getting to the correct path to add the new cedarhill printer > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? can someone remote in and fix the issue. My hours in the office today are now till 11:00 am. won't be in the office again till next Tuesday. > Requested By Gabriel C. Request ID: DTS26-135465 Type: Other, Impact: 1-Severe, Workgroup: CSD, Product: O3652026-04-21T14:39:072026-04-21T16:50:562026-04-21T16:50:56false235511404430334440327989closedClosedATSAs part of request to get the CTN added to DM, it needs to be replicated in MaintDev and MaintTest to mirror production. Some of the metadata will also need to be updated as it still holds the original information provided.Type: Data, Team: Geo, Workgroup: ATS2026-04-21T14:38:522026-04-21T14:41:322026-04-21T14:41:33false80716478430325454627988closedClosedOOD > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. New phone not connected to Microsoft. Can’t use Authenticator. > How soon do you need this? Urgently — Critical that this is addressed today > Requested By Anna M. Request ID: DTS26-135460 Workgroup: OOD, Type: IT Support, Impact: 1-Severe, Team: Tech Services, Product: O3652026-04-21T14:24:152026-04-27T13:46:582026-04-27T13:46:58false133022703430309295427987closedClosedATSDATSD has requested this data be added to the map below: Data https://austin.maps.arcgis.com/home/item.html?id=47d17ff3ce664849a16b9974979cd12e App https://austin.maps.arcgis.com/apps/instant/sidebar/index.html?appid=eec3ebc8709f4b1c8e9a2c167e23735fWorkgroup: ATSD, Team: Geo, Type: Enhancement2026-04-21T13:58:062026-04-24T14:08:062026-04-24T14:08:06false80716478429790403627976closedClosedAMD > What application are you using? ArcGIS > Describe the problem. Add weather stations and power monitoring devices to the ITS plan web based app. David is working on this > How soon do you need this? Soon — Within a week > Requested By Esraa A. Request ID: DTS26-135420 Workgroup: AMD, Type: Map Request, Team: Geo2026-04-20T18:42:102026-05-12T22:49:392026-05-12T22:49:39false142338538399682914027105closedClosedOSEIt appears that some of the layers within the Conflict viewer web map have become corrupt. Repair or replace the web map with all of the relevant data layers that are needed!Workgroup: OSE, Team: Geo, Type: GIS Web Application, Product: Web Map / Application2026-02-26T17:29:072026-04-28T19:05:122026-04-28T19:05:12false114594205430299982927986closedClosed## Tue 4/21/26 * Jonathan sent v11 yesterday * This is the accessibility remediated version * Download [link](https://github.com/cityofaustin/atd-knack/raw/master/media/Living%20Street%20-%20Resident%20approval_v11.pdf) ### Update link in Applicant Portal: - [x] [Download RAF Button on the landing page](https://builder.knack.com/atd/smart-mobility/pages/scene_356/views/view_452/menu/links/3) - [x] [RAF Download link on the My Application Details page](https://builder.knack.com/atd/smart-mobility/pages/scene_375/views/view_976/menu) ### Update Link in Outgoing Emails: - [x] [Invite to Apply - Sponsor Required](https://builder.knack.com/atd/smart-mobility/pages/scene_307/views/view_696/form/emails) - [x] [Invite to Apply - No Sponsor Required](https://builder.knack.com/atd/smart-mobility/pages/scene_307/views/view_696/form/emails) cc @hlupico for awareness onlyTeam: Apps, Product: Smart Mobility Office Portal2026-04-21T13:43:212026-04-21T13:52:032026-04-21T13:52:26false100615928430266666727985closedClosedSMD > What application are you using? Other / Not sure > Describe the problem. Printerlogic is not installed, so I can install the new printer at 8900 Cameron Rd > How soon do you need this? Urgently — Critical that this is addressed today > Requested By Areli C. Request ID: DTS26-135455 Workgroup: SMD, Type: IT Support, Impact: 1-Severe2026-04-21T12:45:312026-04-21T13:04:092026-04-21T13:04:09false133022703429899431927984openDistrict Maintenance > What application are you using? Other / Not sure > Describe the problem. Just received new printer and it only prints in black and white. Color printer needed for daily use and operational needs during emergency storm response > How soon do you need this? Soon — Within a week > Requested By Jorge L. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/69e6a46582eefbe0824b2f47/kramerprintermodel.jpeg) (117.44kb) Request ID: DTS26-135450 Workgroup: District Maintenance, Team: Tech Services, Type: Hardware Support2026-04-20T22:12:062026-04-30T16:50:26false68443907429859138827983closedClosedEmergency Management > What application are you using? ArcGIS > Describe the problem. Can you recreate this map (Full purpose area and Austin ETJ) that include boundaries of Travis, Wilco, Hays, Bastrop, Burnet and Blanco counties? > How soon do you need this? Soon — Within a week > Requested By Jay T. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/69e68fd98be4bc566789bb93/image1.png) (224.75kb) Request ID: DTS26-135445 Type: Map Request, Team: Geo, Workgroup: Emergency Management2026-04-20T20:45:222026-04-21T18:14:562026-04-21T18:14:56false188904275429855353127982closedClosedCSD > What application are you using? ArcGIS > Describe the problem. Hi Zach, We want to update the exclusion zones for the NBP, PS, and HS viability maps. There's going to be a few differences between the them so let me know if you have any questions. The first thing is that for NBP, HS, and PS, please exclude all streets in the "west Campus", "Urban Core" and "Saltillo" zones. For HS and PS, please keep all exclusion polygons outside of those zones, and be sure to also exclude the "SoCo" area. So the only exclusion areas for NBP should be West Campus, Urban Core, and Saltillo. I will put these zones in the chat for the meeting I had with Zach and Hanna on 4/20 > How soon do you need this? Flexible — An extended timeline is OK > Requested By Jonathan S. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/69e68b8ffaa4aff33e90d0ce/saltillo.png) (1.55mb) Request ID: DTS26-135440 | Urban Core | SoCo | West Campus | Saltillo | | ---- | ---- | ---- | ---- | | <img width="271" height="301" alt="Image" src="https://github.com/user-attachments/assets/c5577735-c902-4596-8d3b-7dbf469b5660" /> | <img width="371" height="428" alt="Image" src="https://github.com/user-attachments/assets/3fe2e35b-9f1a-4a8c-ac26-83808a6bd501" /> | <img width="445" height="461" alt="Image" src="https://github.com/user-attachments/assets/f03761fc-eb02-463e-8a1e-53fac12ae5d4" /> | <img width="511" height="328" alt="Image" src="https://github.com/user-attachments/assets/2f33f915-fff9-4a62-89be-f5e9a5ade7d5" /> | Type: Map Request, Team: Geo, Workgroup: CSD2026-04-20T20:39:062026-05-07T22:56:332026-05-07T22:56:33false114594205429853478727981closedClosedCSD > What application are you using? Smart Mobility Office Portal > Describe the problem. I just want to add a note of line of text in the Healthy Street application. When there's the questions of desired blocks, I want a note that says "Healthy Streets must be at least 2 blocks long, with 3 or more blocks preferred." > Describe the outcome you'd like to see when this feature is implemented. Less people applying for only a single block HS > Describe any workarounds you currently have in place or alternative solutions you've considered. Going back and forth over email with the resident about it > Requested By Jonathan S. Request ID: DTS26-135435 Team: Apps, Need: 2-Should Have, Type: Enhancement, Product: Smart Mobility Office Portal, Workgroup: CSD2026-04-20T20:36:072026-05-06T19:44:052026-05-06T19:44:05false7612723, 100615928429850658527980closedClosedFinance- [x] Spreadsheet emailed from Finance staff month of: 2/19/26 - 3/31/26 - [x] Number of records being updated: 718 - [x] Format spreadsheet [(Review instructions)](https://atd-dts.gitbook.io/atd-knack-operations/warehouse-inventory-updating-journal-vouchers-jv-information) - [x] Spot check Transaction IDs, no JV information before import - [x] Import records - [x] Spot check Transaction IDs, no JV information after import - [x] Email Finance staff that update task complete Workgroup: Finance, Type: Data, Product: AMD Data Tracker2026-04-20T20:31:292026-04-20T21:37:592026-04-20T21:37:59false133040608429850103527979closedClosedOPM > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. Hi, I need access to the TPWOPM email account. Can you help me set this up? > How soon do you need this? Soon — Within a week > Requested By Stella S. Request ID: DTS26-135430 Type: IT Support, Type: O365, Workgroup: OPM, Team: Tech Services, Type: Sharepoint2026-04-20T20:30:292026-04-27T13:41:592026-04-27T14:02:09false68443907, 133022703429751813927975openVZThe VZE needs a typehead component so that users can have autocomplete functionality on select inputs with many options. Running list of places where we need this: * Contributing factors (on the crash details -> units table and the fatality details contributing factor edit modal) * Crash details: collision type * Crash details: city * Crash details: object struck * Crash details - > unit: body type * Crash details - > person: position in vehicle We should be able to extend the existing `CrashSearchTypeahead` component for this. Here's what that looks like: <img width="504" height="322" alt="Image" src="https://github.com/user-attachments/assets/b97a0cc0-95c9-4ca5-b3c6-dcd211f0c818" /> ### In scope * Refactor the existing `CrashSearchTypeahead` so that it can reused for editing other records * Configure this new typeahead component for the **Fatality details** contributing factors inputs * Be mindful of how this component will need to integrate into the existing edit components such as the `DataCard` and `RelatedRecordTableRow`. The `ColDataCardDef` type definition is central to this as well ### Out of scope - Incorporating this field into any other pages/components Team: Dev, Need: 2-Should Have, Workgroup: VZ, Type: Enhancement, Product: Vision Zero Crash Data System2026-04-20T17:31:312026-05-08T14:02:48false12474808429675606327974closedClosedLDE > What application are you using? AMANDA > Describe the problem. We need William B to have edit rights on the PR folder so he can perform reviews similar to Ivan N or Sam W's rights on the PR fodler. > How soon do you need this? Soon — Within a week > Is there anything else we should know? He need to begin doing reviews on the PR folde. > Requested By Elizabeth R. Request ID: DTS26-135415 Type: IT Support, Need: 1-Must Have, Product: AMANDA, Workgroup: LDE, Team: AMANDA2026-04-20T15:21:082026-05-12T14:45:312026-05-12T14:45:36false63309637429673832327973openROW > What application are you using? ArcGIS > Describe the problem. ## Add PayStations `END` Attribute to Parking Zones Attributes in COA Parking Inventory Webmap ### Description: Requesting that the PayStations feature layer attribute `END` be added to the attributes affiliated with the Parking Zones attributes within the COA Parking Inventory Webmap. Currently, this attribute is not available in the webmap and is a key data element for ROW permitting conditions. To gather the necessary information, users must click multiple symbologies within the webmap, for example, selecting a PayStation point to retrieve the Station Number and selecting a Parking Zone line to obtain the remaining attribute details. __PayStation Attibute Table:__ <img width="484" height="588" alt="Image" src="https://github.com/user-attachments/assets/043743ba-874b-480f-af8b-524a436c7f84" /> __Current Attributes in Viewer:__ <img width="474" height="581" alt="Image" src="https://github.com/user-attachments/assets/196bb66a-4993-45fc-ac1e-899cf13d12f4" /> <img width="489" height="192" alt="Image" src="https://github.com/user-attachments/assets/f909bfe9-00c8-4147-87ca-91961f966142" /> ### Expected Outcome: The `END` attribute is included with the Parking Zones attributes to collect required data for ROW permitting conditions. > How soon do you need this? Soon — Within a week > Requested By Russell B. Request ID: DTS26-135410 Workgroup: ROW, Type: Data, Team: Geo2026-04-20T15:18:062026-05-08T20:04:23false49930868, 80716478429672064927972closedClosedIn order to aid with managing and reducing the backlog of GIS QA/QC needed for PE's ACRI Parking Inventory data, I am providing limited support in helping review sign specifications actuals data and making necessary updates to the parking inventory layers. In coordination with Ryan P. I am going through the data in a reverse chronological order, starting from December 2023 toward January 2020. This week I made about 12 hours of updates to parking zone data across downtown.Type: Data, Team: Geo, Project: Parking Inventory2026-04-20T15:15:262026-04-24T20:16:062026-04-29T18:34:24false188904275429670780627971closedClosedSMDThis is a weekly recurring ticket for ongoing GIS QA/QC support for SMD for keeping their data up-to-date. Regular GIS QA/QC support for the SMD sign asset inventory. As the quantity of incoming sign asset data varies, the level of work and amount of time spent also varies. Generally, I tend to spend anywhere from 3 to 16 hours per week on QAQC support for the sign inventory dataset.Workgroup: SMD, Type: Data, Team: Geo, Project: DTS GIS QC Support for SMD2026-04-20T15:13:282026-04-24T20:16:242026-04-24T20:16:24false188904275429662777227970closedClosedOCE > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. Need assistance with monitor and keyboard issues. > How soon do you need this? Urgently — Critical that this is addressed today > Requested By Floyd B. Request ID: DTS26-135405 Type: IT Support, Impact: 1-Severe, Workgroup: OCE, Team: Tech Services, Product: O3652026-04-20T15:00:162026-04-27T13:42:542026-04-27T13:42:55false68443907, 133022703, 138721851429529733627969closedClosedSBO > What application are you using? Maximo > Describe the problem. Immediate assistance needed. Work orders are not being created. When clicking on Route Workflow pop-up box is showing but work order is not being created. > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? Street and Bridge immediate work/hazard citizen requests are not being created. > Requested By Monika S. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/69e60e37dc55a8989d92ca7b/screenshot20260420062704.jpg) (41.83kb) Request ID: DTS26-135400 Type: Other, Impact: 1-Severe, Provider: ATS, Product: Maximo, Team: Maximo, Workgroup: SBO2026-04-20T11:30:122026-04-21T19:20:002026-04-21T19:20:01false61209591, 133040608, 134445095428536426227968closedClosedSUTDCurrently SUTD updates the sidewalk data in AGOL weekly through a manual push of data from Maint to AGOL. DTS has tested workflows automating this process to a separate service, ideally this update will be made directly to the existing service. The goal is to automate the push of this data to the existing service to prevent any data swap outs in maps referencing this data. Team: Geo, Type: Enhancement, Workgroup: SUTD2026-04-17T21:13:282026-04-24T14:10:462026-04-24T14:10:46false80716478428478899127966closedClosedDTS St Elmo ## Device & User Information (first name and last initial, no last names) Printer & Tyler, S ## What's the problem? Users want some demonstration on the new printers. ## What did you do to resolve the issue Have gave some demonstration to the users on the new printers, have updated it to the other users and supervisors on the working condition.Workgroup: DTS, Type: IT Support, Type: Hardware Support2026-04-17T19:13:482026-04-17T19:14:012026-04-17T19:14:01false138721851428456892227965closedClosedDTS St Elmo ## Device & User Information (first name and last initial, no last names) Printers & Monika, S ## What's the problem? User wants the printers to be moved to different location due to the spacing issue. ## What did you do to resolve the issue I have tried communicating with user stating that the printer needs to be replaced as per the old location itself. But due to the low space in front office, we have updated the Toshiba team to move it on the back where there is a network port, and it has been moved in the place of bishop, tested the printer and everything works good.Workgroup: DTS, Type: IT Support, Type: Hardware Support2026-04-17T18:27:312026-04-17T18:27:532026-04-17T18:27:53false138721851428455060227964closedClosed St Elmo ## Device & User Information (first name and last initial, no last names) Laptop & Multiple users ## What's the problem? Users are having issues with the printer logic after the printer got swapped out, need to look into it. ## What did you do to resolve the issue Have checked the issue and see that it is an occurring issue for few of the users including me. I have tried to clear the complete cache, make sure to close the printer logic site and then re-opened the link but still it keeps on loading. Later there was a new link which was been sent and that link worked. Tested the printers and see it's working good.Type: IT Support, Type: Mobile Device Support (MDM)2026-04-17T18:24:002026-04-17T18:24:202026-04-17T18:24:20false138721851428446357227963closedClosedPavement Operations > What application are you using? Other / Not sure > Describe the problem. the computer in the overlay building on the hill needs a longer ethernet cable after the new printer is installed the cable does not reach any more. > How soon do you need this? Soon — Within a week > Requested By Christopher B. Request ID: DTS26-135395 Type: IT Support, Workgroup: Pavement Operations, Team: Tech Services2026-04-17T18:06:052026-04-24T17:24:402026-04-24T17:24:40true164183211428433247027962openFinance > What application are you using? Finance & Purchasing Portal > Describe the problem. Can we give users with the Inventory Editor role the ability to edit PRs? Sometimes a price changes after a Procard PR is Budget Approved but before they are able to place the order. They currently request me or Purchasing inbox to update the PR's pricing so it matches their Procard report. There's only 3 of them and I'm not concerned with them editing other PRs other than their own. Thanks! > How soon do you need this? Flexible — An extended timeline is OK > Requested By Jon C. Request ID: DTS26-135390 Workgroup: Finance, Team: Apps, Type: Enhancement, Product: Finance & Purchasing Portal2026-04-17T17:39:062026-05-06T21:02:15false21112975, 170656233428424860827961closedClosedSDD > What application are you using? ArcGIS > Describe the problem. I need to adjust the contrast of the shapefile/base map: GreyscaleBasemap > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? I need this complete by 2pm, today. We need to have the maps completed by close of business today. > Requested By Larry S. Request ID: DTS26-135385 Workgroup: SDD, Type: Map Request, Impact: 1-Severe, Team: Geo2026-04-17T17:21:062026-04-20T18:28:122026-04-20T18:28:12false142338538428396091627960closedClosedDTS > What application are you using? Other / Not sure > Describe the problem. My computer blue screened and when it restarted it's asking for a BitLocker recovery key ID. > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? I am unable to log into my work computer. > Requested By Grant S. Request ID: DTS26-135380 Workgroup: DTS, Type: IT Support, Impact: 1-Severe, Team: Tech Services2026-04-17T16:21:072026-04-17T17:15:392026-04-17T17:15:39false68443907, 133022703428377002127959closedClosedBEN WHITE ## Device & User Information (first name and last initial, no last names) ## What's the problem? This ticket is for the support that we will need to provide to the SBO new hires for the entire week of NEO for SBO. ## What did you do to resolve the issue Type: IT Support, Type: Mobile Device Support (MDM), [Workgroup] :rotating_light: MISSING, Type: Hardware Support2026-04-17T15:46:242026-04-20T13:23:122026-04-20T13:23:13false164183211428372898627958closedClosedSBO BEN WHITE ## Device & User Information (first name and last initial, no last names) ## What's the problem? The following user needed their accounts set up. Kenneth C Adrian M Julian W Christian M Braelon H ## What did you do to resolve the issue JB and Craig set the accounts up while i reset the passwords. Type: IT Support, Workgroup: SBO2026-04-17T15:38:262026-04-17T15:39:552026-04-20T15:43:26false133022703, 164183211, 235511404428370953027957closedClosedSBO BEN WHITE ## Device & User Information (first name and last initial, no last names) ## What's the problem? Trainee arrived on Thursday to have account set up Thanks. I'll Teams message you tomorrow when the Tech Trainee arrives around 10:00am. Name is John Type: IT Support, Type: Mobile Device Support (MDM), Workgroup: SBO, Type: Hardware Support2026-04-17T15:34:232026-04-20T15:44:012026-04-20T15:44:02false133022703364826542825695closedClosedATSD > What application are you using? Other / Not sure > Describe the problem. Broken computer charger > How soon do you need this? Flexible — An extended timeline is OK > Requested By Josh G. Request ID: DTS25-130020 Workgroup: ATSD, Type: Other2025-11-20T17:15:232025-11-20T19:10:542025-11-20T19:10:54false164183211428370379227956closedClosedROW### This feature already exists. No action needed. > What application are you using? AMANDA > Describe the problem. ## Scope: Display TCI Process Attachments in ABC Portal ### Description: Evaluate the feasibility of displaying Traffic Control Inspection (TCI) process attachments in the ABC Portal. ### Scope: Determine if TCI attachments can be surfaced to portal users, and identify any technical or security constraints. > How soon do you need this? Flexible — An extended timeline is OK > Requested By Russell B. Request ID: DTS26-135375 Workgroup: ROW, Type: Other, Product: AMANDA, Team: AMANDA2026-04-17T15:33:092026-05-13T18:28:542026-05-13T18:29:11false49930868, 63309637428368806027955closedClosedROW### We are updating the QR code on the ROW permit addendum - `Hold for Paloma in ROW to determine if they can get the URL on the image updated, instead of generating a new QR Code` > What application are you using? AMANDA > Describe the problem. The ROW Permitting Team requests an update to the QR code at the bottom of all ROW Permit addendum reports. The QR code will link to the ROW website. The updated QR code is attached. Affected ROW permit folders are EX, RW, DS, and PSM. > Describe the outcome you'd like to see when this feature is implemented. Permit holders will be able to access the ROW webpage without encountering 404 errors. > Describe any workarounds you currently have in place or alternative solutions you've considered. Emailing customers the updated ROW webpage URL. > Requested By Russell B. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/69e2512fbed27df24e0ef51d/flowcode.png) (146.21kb) Request ID: DTS26-135370 Workgroup: ROW, Type: Enhancement, Product: AMANDA, Status: Awaiting Response, Team: AMANDA2026-04-17T15:30:222026-04-17T20:38:072026-04-17T20:38:07false49930868, 63309637428365931327954closedClosedSBO BEN WHITE ## Device & User Information (first name and last initial, no last names) This ticket started out as a service now ticket INC0564345. Creating a ticket here since it's turning into a group project. ## What's the problem? We are requesting IT presence and 12 laptops at our SBO NEO on April 21 a 1:30 pm in the Nighthawk Conference Room. Matt Martinez and Craig Jacobs have helped us in the past and we would love to have them there again to help. Thank you ## What did you do to resolve the issue Type: IT Support, Workgroup: SBO, Team: Tech Services2026-04-17T15:25:422026-04-22T12:58:432026-04-22T12:58:44true133022703, 164183211428350538727953closedClosedROW### Remove the portal feature (on RW) that allows the applicant to create a new `Responsible Party` people record during the permit application. Instead, the system should only allow the user to select from a menu of existing `Responsible Party` people records. - Related to #13578 ## Acceptance Criteria: 1. For a RW-TURP application on Citizen Portal, when "Responsible Party" option is selected in the ROLE dropdown, do not display the "Add New People" option in the PEOPLE dropdown. <img width="1057" height="750" alt="Image" src="https://github.com/user-attachments/assets/39b5edc1-4d40-4964-ad88-e496452600e6" /> --- ### DTS SR Submittal > What application are you using? AMANDA > Describe the problem. ## Remove Responsible Party Creation from RW Permit Application ### Description: ROW Management requests the removal of the ability to create Responsible Party records within the Right of Way (RW) permit application. This process should require submission and approval of valid bond and insurance documentation by ROW prior to the creation or maintenance of any Responsible Party records. ### Requested Change: Disable Responsible Party record creation in the RW permit application workflow. > How soon do you need this? Soon — Within a week > Requested By Russell B. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/69e24a942e0fac6782955c41/image4.png) (38.65kb) Request ID: DTS26-135365 Workgroup: ROW, Impact: 2-Major, Need: 1-Must Have, Type: Enhancement, Product: AMANDA, Provider: LaunchIT, Team: AMANDA2026-04-17T15:00:252026-05-13T15:20:212026-05-13T16:34:19false49930868, 51680715, 63309637, 167787744428346707327952openOCE## Background There is code in the OCE Portal to save a Knack Record ID. This can now be done natively by Knack but requires some configuration. This is something @ChrispinP noticed while he was working on https://github.com/cityofaustin/atd-knack/pull/258 ## What functionality does the code to save the Knack Record ID support? Scene 37: View 60 listening for View 10 creation (Add Producer) | Scene 37 | View 60 | View 10 | | --- | --- | --- | | <img width="1082" height="941" alt="Image" src="https://github.com/user-attachments/assets/f22c28e1-2ff5-4fc9-a9b6-23c51419ad89" /> | <img width="1207" height="510" alt="Image" src="https://github.com/user-attachments/assets/d8c43727-460e-43ec-8242-c8d86ae025b9" /> | <img width="1071" height="731" alt="Image" src="https://github.com/user-attachments/assets/034edd7b-e358-4d0c-a986-36a0fedd3208" />Team: Apps, Workgroup: OCE, Product: OCE Portal2026-04-17T14:53:232026-04-17T14:54:38false7612723428309669227951openSMD > What application are you using? SMD Data Tracker > Describe the problem. DIJ renewed their contract. New pricing will take effect with the next new Work Authorization. Their current pricing being used is listed as DIJ 885 - 2025. https://atd.knack.com/signs-markings#work-orders-contractor/contractor-reports/ The new pricing that they will use must be added and listed as DIJ 885 - 2026. The Excel spreadsheet is attached. Thank you. > How soon do you need this? Unsure > Requested By Cathy K. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/69e239fd693b857ef5df8310/dij_opt.4_old_newunit_pricing_2026_.xlsx) (16.97kb) Request ID: DTS26-135360 Workgroup: SMD, Type: Data, Team: Apps, Product: SMD Data Tracker2026-04-17T13:51:052026-05-04T11:55:22false61209591428300507827950closedClosedSDD > What application are you using? ArcGIS > Describe the problem. I am having trouble trying to insert logos/pictures into maps. My current exercise requires me to do so. > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? 11am, today. > Requested By Larry S. Request ID: DTS26-135355 Workgroup: SDD, Type: Map Request, Impact: 1-Severe, Team: Geo2026-04-17T13:36:062026-04-20T18:25:292026-04-20T18:25:29false142338538428263474827948openSBO > What application are you using? Maximo > Describe the problem. Maximo desktop. We have received service requests from 311 Motorola, done through application, and they were categorized as Undefined. This never happened before. Work Group in the service request was not filled out > How soon do you need this? Urgently — Critical that this is addressed today > Requested By Monika S. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/69e229147c1e8d02e1fc3cc1/image2.png) (34.05kb) Request ID: DTS26-135345 Type: Other, Impact: 1-Severe, Product: Maximo, Workgroup: SBO2026-04-17T12:36:102026-04-17T13:26:41false133040608, 134445095428224053727947closedClosedSBO > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. Camera has stopped working for the second time during interviews > How soon do you need this? Soon — Within a week > Requested By John F. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/69e218335d7639f28c20ddf2/camera.png) (23.77kb) Request ID: DTS26-135340 Type: IT Support, Workgroup: SBO, Product: O3652026-04-17T11:27:062026-04-24T20:50:522026-04-24T20:51:09false164183211427852042927946openSBO### Background Following Mas9 we are still experiencing Map limitations. These are now a concern as USD with UER is attempting to use the map to locate and assign the correct asset. However, when no asset or location is listed the map continues to spin, does not load any data and eventually times out. My Request - `INC0565224` - service now request created. WPD has communicated map issues to ATS for over the past year, we have not had good functionality within EzMaxMobile <img width="741" height="356" alt="Image" src="https://github.com/user-attachments/assets/68934537-aeb8-4301-803c-dde44c42510f" /> > Good morning the map in Maximo is not working correctly. > > Thank you. Looking into it. This is on the desktop correct? > > Yes ma'am. Thank you. > > Good morning, > > I need help with the timeout issue in Maximo. It’s significantly affecting my productivity and making it difficult to complete certain tasks. > <img width="1684" height="860" alt="Image" src="https://github.com/user-attachments/assets/383148e3-c1b8-45af-a0ee-1382cf1ea92b" /> > Could you please assist me in resolving this? > > Thank you. > > Unfortunately, the timeout is something we don't have control over. We can get with ATS to see if the timeout timer can be extended, but that's as much as we can do at this point in time > Type: Bug Report, Provider: ATS, Product: Maximo, Team: Maximo, Workgroup: SBO2026-04-16T21:02:582026-04-17T16:08:39false21112975, 133040608, 134445095427802831227945closedClosedCSD > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. we got the new Toshiba printer yesterday. It isn't printing 8.5 X 14 size paper when document is sent from my computer. There is legal size paper in the printer. my computer program is set to print on legal size paper. it still comes out on regular size paper. I have tried to look it up online to trouble shoot. information says I should be able to choose paper when I open and shut drawer, but nothing comes up on the screen to choose paper size for drawer. Internet Browser: Edge > Requested By Rhonda B. Request ID: DTS26-135335 Type: Bug Report, Impact: 3-Minor, Workgroup: CSD, Team: Tech Services, Product: O3652026-04-16T19:24:082026-04-22T12:39:362026-04-22T12:39:37false164183211427799320527944openVZWhen paginating through map pop-ups, we should ensure a consistent sort order of the features. We'll probably want to configure this on a per-instance level, e.g. by listing our the sort fields in a configuration file (date, ID, etc).Team: Dev, Need: 2-Should Have, Workgroup: VZ, Product: Vision Zero Crash Data System2026-04-16T19:16:322026-04-16T19:26:41false427796772527943closedClosedVZ### Prior to Release - [x] Schedule release party - John - [x] Advise users of downtime - John - [ ] Select a release name - Rose - [x] bump VZE and VZV package versions in the `main` branch - John - [x] run `npm update --save` and check `npm outdated` for major version updates that need to be prioritized - [x] Do [VZE testing](https://github.com/cityofaustin/vision-zero/blob/main/editor/testing.md) and VZV testing - John - [x] Cut release branch - John - [ ] Refine [release notes](https://github.com/cityofaustin/atd-vz-data/releases/) Rose + John ### Release/Deployment Steps - [x] let users know maintenance is starting - John - [x] [snap database in RDS](https://docs.aws.amazon.com/AmazonRDS/latest/UserGuide/USER_CreateSnapshot.html) - Rose - graphql-engine version bumps - Rose - [x] local dev docker compose and db-docs docker compose to [latest available Hasura version](https://github.com/hasura/graphql-engine/releases) - [x] staging ECS task definition to [latest available Hasura version]~(https://github.com/hasura/graphql-engine/releases) - [x] production ECS task definition to previous staging version ☝️ - [x] merge release candidate to prod after ECS clusters update - John - [ ] merge merge release candidate to main after production deployment and actions complete - [ ] create an issue to release next version of Vision Zero - [x] login into all three CRIS extract accounts to keep them active - [ ] Email CRIS to let them know we logged in - [ ] Send out release notes - John [Release Management Process gitbook](https://app.gitbook.com/o/-LzDQOVGhTudbKRDGpUA/s/-LzDGg7hKQ_fUjXnzGGx/product-ops/release-management-process) Team: Dev, Workgroup: VZ, Product: Vision Zero Crash Data System2026-04-16T19:11:282026-05-13T14:55:462026-05-13T14:55:46false14793120, 67130963427784810527942closedClosedUrban Forestry > What application are you using? Other / Not sure > Describe the problem. install workday application in my iPad > How soon do you need this? Urgently — Critical that this is addressed today > Requested By Gumecindo L. Request ID: DTS26-135330 Type: IT Support, Impact: 1-Severe, Workgroup: Urban Forestry, Team: Tech Services2026-04-16T18:48:102026-04-28T13:12:212026-04-28T13:12:21false138721851427773802627941closedClosedSUTD > What application are you using? ArcGIS > Describe the problem. Hi there, Requesting a headset for temporary use. Thanks! Chris > How soon do you need this? Unsure > Requested By Christiane V. Request ID: DTS26-135325 Type: IT Support, Workgroup: SUTD, Team: Tech Services2026-04-16T18:27:062026-04-17T13:42:552026-04-17T13:42:55false164183211427759087927939closedClosedSUTD > What application are you using? ArcGIS > Describe the problem. Hi DTS, Please add the field AGENCY_TYPE to the "Urban Trails Network (Public)" layer in AGO. I believe the FME process will need to be edited to include this field in the data push. https://austin.maps.arcgis.com/home/item.html?id=e9eeab67f3e948c998b18361ec8435d3 Thanks, Chris > How soon do you need this? Flexible — An extended timeline is OK > Requested By Christiane V. Request ID: DTS26-135320 Type: Data, Team: Geo, Workgroup: SUTD2026-04-16T17:57:062026-04-20T19:07:032026-04-20T19:07:03false80716478427740554927938closedClosedVZ > What application are you using? Other / Not sure > Describe the problem. USB-C connection port is not functioning correctly. I cannot charge the computer nor plug it in to any of the docking stations. My computer battery is dying rapidly and unable to charge. > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? No particular time, but preferably today April 16. > Requested By Demarquis B. Request ID: DTS26-135315 Type: IT Support, Impact: 1-Severe, Workgroup: VZ, Team: Tech Services2026-04-16T17:21:062026-04-29T20:13:402026-04-29T20:13:40false235511404427728079327937closedClosedOOD > What application are you using? Other / Not sure > Describe the problem. Matt is helping me set up the printers. Plese send to him > How soon do you need this? Soon — Within a week > Requested By Gilda P. Request ID: DTS26-135310 Workgroup: OOD, Type: IT Support, Team: Tech Services2026-04-16T17:00:212026-04-24T20:55:332026-04-24T20:55:33false133022703427710889627936closedClosedOCE > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. Could Matt M. install a computer monitor stand in my cubicle (5537.007)? Spoke to Matt and he indicated that he could take care of this request. Thanks. > How soon do you need this? Soon — Within a week > Requested By Floyd B. Request ID: DTS26-135305 Type: IT Support, Workgroup: OCE, Team: Tech Services, Product: O3652026-04-16T16:30:182026-04-27T13:43:432026-04-27T13:43:43false68443907427697470027935closedClosedVZAs discussed [here](https://austininnovation.slack.com/archives/CM9MK950S/p1776351906074179), we should allow users to hide all columns in order to reduce friction when a user trying to configure a few according to their needs. <img width="968" height="299" alt="Image" src="https://github.com/user-attachments/assets/e355c59d-3fb8-4cdc-98c6-6fb0fcfdb2ee" /> <img width="1453" height="733" alt="Image" src="https://github.com/user-attachments/assets/922ca555-a753-4a8b-bfa4-0dfabcd0b4b7" /> <img width="1429" height="198" alt="Image" src="https://github.com/user-attachments/assets/c4c1cb91-6da2-4c17-ae3a-96c57747d165" />Team: Dev, Need: 2-Should Have, Workgroup: VZ, Product: Vision Zero Crash Data System2026-04-16T16:06:352026-04-16T19:32:332026-04-16T19:32:33false14793120427695408727934closedClosedUrban Forestry, DTS > What application are you using? Other / Not sure > Describe the problem. I need to get printer logic for the new printer set up. V is assisting. Thanks > How soon do you need this? Flexible — An extended timeline is OK > Requested By Olivia S. Request ID: DTS26-135300 Workgroup: DTS, Type: IT Support, Workgroup: Urban Forestry, Team: Tech Services2026-04-16T16:03:072026-04-20T14:42:592026-04-27T14:27:35false138721851427695394727933closedClosedOOD > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. I recently received a new phone number (512-974-6320). Can we please get it added to the phone tree starting with (41150). Can we also get my new number added to my team's profile. Thank you. > How soon do you need this? Soon — Within a week > Requested By Christine A. Request ID: DTS26-135295 Workgroup: OOD, Type: IT Support, Team: Tech Services, Product: O3652026-04-16T16:03:052026-04-28T13:28:262026-04-28T13:28:26false68443907, 133022703427691393627932closedClosedSUTD > What application are you using? Other / Not sure > Describe the problem. Hi y’all, I need FME installed on my office computer. Thanks, Chris > How soon do you need this? Soon — Within a week > Requested By Christiane V. Request ID: DTS26-135290 Type: IT Support, Workgroup: SUTD, Team: Tech Services2026-04-16T15:57:052026-04-16T18:12:572026-04-16T18:12:57false133022703427684274527931closedClosedSDD > What application are you using? ArcGIS > Describe the problem. I am trying to convert a created graphic called 'Downtown Austin Plan' into a new shapefile. The system is not coopering. > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? Noon, today. It is part of a larger project. > Requested By Larry S. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/69e103c94c75b1ec90bf122a/screenshot20260416104340.png) (866.3kb) Request ID: DTS26-135285 Workgroup: SDD, Type: Map Request, Impact: 1-Severe, Team: Geo2026-04-16T15:45:072026-04-16T20:57:502026-04-16T21:02:04false142338538427672492627930openATSD > What application are you using? Other / Not sure > Describe the problem. Public Input is giving a super strong security error (see attached image) that we think is resulting in low engagement participation Example Pages East Cesar Chavez and Red Bluff Project https://publicinput.com/Project/AccessCode?id=U%2bMB7Bswk3SpozFo60%2b%2b3g%3d%3d Mesa Drive https://publicinput.com/w58533 > Is there anything else we should know? See attached image. Tested on multiple browsers > Website Address https://publicinput.com/Project/AccessCode?id=U%2bMB7Bswk3SpozFo60%2b%2b3g%3d%3d Internet Browser: Firefox > Requested By Nathan W. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/69e0fecd62965a46180e6bc1/publicinputsecuritywarning2.png) (1.54mb) Request ID: DTS26-135280 Workgroup: ATSD, Type: Bug Report, Impact: 1-Severe2026-04-16T15:24:062026-04-16T17:23:08false188813167213753openSBO, DTSData ReconciliationWorkgroup: DTS, Epic, Product: Maximo, Team: Maximo, Workgroup: SBO2023-09-08T18:19:492025-06-29T00:06:45true132967319, 133040608427660629027929closedClosedATSDATSD has provided two services in the AGOL that need to be joined and published in a combined service to AGOL. The output also needs to be published to the ODP for potential integration in PowerBIWorkgroup: ATSD, Team: Geo, Type: Integration2026-04-16T15:02:542026-04-16T15:15:072026-04-16T15:15:08false80716478427660077027928openVZAs observed [here](https://github.com/cityofaustin/vision-zero/pull/2014#pullrequestreview-4117148751), we should consider adding user event logging for table search actions. Potentially any of these * Search by text input * Changing the search field * Changing the date filter Perhaps it would make sense to expand our event logging to contain extra search metadata. E.g., what field is being searched on, what text is being searched for? what is the page route of the details page being viewed? Etc.Team: Dev, Need: 2-Should Have, Workgroup: VZ, Product: Vision Zero Crash Data System2026-04-16T15:01:562026-04-16T15:02:09false427650021727927closedClosedROW > What application are you using? Other / Not sure > Describe the problem. Moving desk and need assistance with transferring monitors and phone line > How soon do you need this? Soon — Within a week > Is there anything else we should know? Scheduled move date is 04/29. This is the date both staff will be in office to move items. > Requested By Juliet T. Request ID: DTS26-135275 Workgroup: ROW, Type: Other, Team: Tech Services2026-04-16T14:45:112026-04-29T19:00:342026-04-29T19:00:34false68443907, 133022703, 164183211, 235511404427642391227926closedClosedLogistics > What application are you using? Other / Not sure > Describe the problem. Update-Printer Logic app now working and I'm able to connect to the applicable printers. Thanks V! Internet Browser: Safari > Requested By Tyler S. Request ID: DTS26-135270 Type: Bug Report, Impact: 3-Minor, Workgroup: Logistics2026-04-16T14:33:052026-04-16T14:57:182026-04-16T14:57:18false138721851427624524727925closedClosedATSD > What application are you using? Other / Not sure > Describe the problem. Bluebeam- Revu is not showing the top menu and cannot work on markups and reviews > Is there anything else we should know? I have tried re booting 3 times now and its still the same Internet Browser: Chrome > Requested By Alonso R. Request ID: DTS26-135265 Workgroup: ATSD, Type: Bug Report, Impact: 2-Major, Team: Tech Services2026-04-16T14:03:052026-04-16T18:32:012026-04-16T18:32:01false68443907, 133022703, 164183211427609024527924closedClosedTDS > What application are you using? Other / Not sure > Describe the problem. need adobe pro license > How soon do you need this? Flexible — An extended timeline is OK > Requested By Stella S. Request ID: DTS26-135260 Type: IT Support, Workgroup: TDS, Team: Tech Services2026-04-16T13:39:072026-04-24T14:57:192026-04-24T14:57:19false68443907, 133022703427573463727923closedClosedTPWMeet Toshiba installers at various sites to disconnect old Xerox printers and install new Toshiba printersTeam: Tech Services, Workgroup: TPW, Type: Hardware Support2026-04-16T12:34:132026-04-16T12:37:222026-04-16T12:37:22false68443907427208819127922openOPMDTS needs to gather and submit information on our projects that have resulted in cost savings or improved efficiency for TPW and the COA since 2023. Approved projects will be submitted to be included in the [City of Austin Efficiency Dashboard](https://data.austintexas.gov/stories/s/vmgm-43xe). - Has to be from 2023 or later - There is no limit on the number of submissions we can include. OPM is hoping for _at least_ 5. - There's no minimum savings that something should have in order to be included. So far, the least amount of savings for one submission is ~$20k - One-time savings can be included - Don't worry if we can't fill out all the rows of the [spreadsheet](https://cityofaustin.sharepoint.com/:x:/r/sites/tpwDTS/_layouts/15/doc2.aspx?sourcedoc=%7B5A110EC7-EBEE-4EAE-8015-B7CD747CC1A4%7D&file=Efficiency%20Initiative%20Submission%20Worksheet.xlsx&action=default&mobileredirect=true); we can include incomplete submissions at this stage - Finance can possibly help us figure out the `Estimated` and `Realized Financial Impacts` if needed ### Process - DTS is collecting submissions in [this spreadsheet](https://cityofaustin.sharepoint.com/:x:/r/sites/tpwDTS/_layouts/15/doc2.aspx?sourcedoc=%7B5A110EC7-EBEE-4EAE-8015-B7CD747CC1A4%7D&file=Efficiency%20Initiative%20Submission%20Worksheet.xlsx&action=default&mobileredirect=true) - Kate will send the spreadsheet to OPM on 4/24/26 EOD - OPM will compile our submissions with other divisions' submissions into [this SharePoint list](https://cityofaustin.sharepoint.com/sites/TPWOPM/Lists/TPW%20Efficiency%20Initiatives/AllItems.aspx?ovuser=5c5e19f6%2Da6ab%2D4b45%2Db1d0%2Dbe4608a9a67f%2CKate%2ELunceford%40austintexas%2Egov&OR=Teams%2DHL&CT=1776786103396&clickparams=eyJBcHBOYW1lIjoiVGVhbXMtRGVza3RvcCIsIkFwcFZlcnNpb24iOiI1MC8yNjAyMDEwMTEyMCIsIkhhc0ZlZGVyYXRlZFVzZXIiOmZhbHNlfQ%3D%3D) - Executives will review the list the week of 4/27/26; Richard will approve projects to be included - Approved projects will be submitted to be included in the [City of Austin Efficiency Dashboard](https://data.austintexas.gov/stories/s/vmgm-43xe) - Projects approved for the dashboard will get a memo from the Director + numbers check from the City Auditor's Office - OPM is writing the memos - summary of initiative - Be ready to review them quickly once they come in ### Service Request > What application are you using? Other / Not sure > Describe the problem. I am submitting this ticket for the Efficiency Dashboard request from CMO. I am requesting information on projects/initiatives that highlight cost savings for the department. I have chatted with Kate and Christina regarding this request who have agreed to help me. > How soon do you need this? Soon — Within a week > Requested By Nicholas S. Request ID: DTS26-135255 Team: Product, Type: Communication, Workgroup: OPM2026-04-15T22:30:172026-04-29T13:49:02false61209591, 110200023427207454927921closedClosedOOD > What application are you using? Other / Not sure > Describe the problem. Two Items: 1) I believe that the Director and Deputy Director might need help updating printers. I tried to help the Director earlier today, but his computer showed that he was not connected to the internet, so that's a bigger issue. 2) I need help with my Outlook account again. It isn't updating (since 9 AM) because it's full or something, although I have been able to work using MS365. Thank you. > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? If these items could be addressed Thursday morning, please see Susan Delgado and Dawnye Davis to schedule time on the executive schedules. Thank you very much!!! > Requested By Susan D. Request ID: DTS26-135250 Workgroup: OOD, Type: IT Support, Impact: 1-Severe, Team: Tech Services2026-04-15T22:27:062026-04-17T14:13:382026-04-17T14:13:38false68443907, 133022703, 164183211427189241827920closedClosedATSD > What application are you using? AMD Data Tracker > Describe the problem. Requesting access to AMD Data Tracker in knack. > How soon do you need this? Flexible — An extended timeline is OK > Requested By Christopher E. Request ID: DTS26-135245 Workgroup: ATSD, Type: IT Support, Team: Apps, Product: AMD Data Tracker2026-04-15T21:45:112026-04-16T16:51:462026-04-16T16:51:46false61209591427159247727919closedClosedSBO### Description Add Map Grid field to the UER work order GIS dataset. - When looking into this, it looks like this field is actually the `Map Page` field <img width="758" height="286" alt="Image" src="https://github.com/user-attachments/assets/20311e83-67dc-4564-8bec-580069d1289f" />Type: Data, Team: Geo, Product: Maximo, Workgroup: SBO2026-04-15T20:46:292026-05-06T12:44:152026-05-06T12:44:15false80716478427153424527918closedClosedOCE### Description Link to [ODP dataset](https://datahub.austintexas.gov/dataset/Pavement-Operations-Projects-Segments/un4x-4r3v/about_data) Create a map layer of the PMIS data. We will use this for improving our data shared with COORDINATE and improving OCEs processes around service plans.Type: Data, Team: Geo, Workgroup: OCE2026-04-15T20:34:352026-05-08T16:46:332026-05-08T16:46:33false80716478247625525718705closedClosedVZIn a nutshell: in the `atd_txdot_locations` table, we currently store a single council district value in the `council_district` column. The desired state is that we store multiple council district <> location associations. We will likely need to decide between two approaches for storing this data: 1. Store an array of district integers instead of the single district value. This would be a denormalized pattern. 2. Use an associative table to maintain a proper many-many relationship with council districts. This is the normalized pattern. In either case we will use a DB trigger to manage this data so that it is persisted and easy to query. We should see how Moped tackles this problem in the form of components <> council districts. Original request 👇 > What application are you using? Vision Zero Editor > Describe the problem. Proper assignment of City of Austin Districts to Vision Zero Polygons. In the current sources of Vision Zero polygons available in "public.atd_txdot_locations" and "ATD_ADMIN.location_polygons," the district level is inconsistently joined to the locations. Multiple locations intersect multiple districts; a proper district assignment should look like this: District (2,5). This would not be a problem if the new set of Vision Zero polygons (https://github.com/cityofaustin/atd-data-tech/issues/18629) were implemented in the LDM. The new set of VZ polygons has been assigned the correct district numbers. However, the current sources of Vision Zero locations mentioned at the beginning of this message must receive a re-assignment of districts. > Describe the outcome you'd like to see when this feature is implemented. The outcome value under the District field must be capable of showing multiple numbers if the polygon intersects with various districts, as shown in the attached picture. > Describe any workarounds you currently have in place or alternative solutions you've considered. To achieve this in the ArcPro environment, I wrote a Python function wrapped by ArcPy to re-assign districts. I executed the code through the field calculator, as seen in the following and the picture attached: ``` import arcpy def get_council_districts(geometry): districts = set() # Using a set to store unique district numbers # Create an in-memory feature layer to store the input geometry arcpy.management.CreateFeatureclass("in_memory", "temp_geom", "POLYGON") arcpy.management.AddField("in_memory/temp_geom", "SHAPE@", "TEXT") with arcpy.da.InsertCursor("in_memory/temp_geom", ["SHAPE@"]) as cursor: cursor.insertRow([geometry]) # Intersect the input geometry with the district boundaries arcpy.analysis.Intersect(["in_memory/temp_geom", "district_layer"], "in_memory/intersect_output") # Iterate over the intersected features for row in arcpy.da.SearchCursor("in_memory/intersect_output", "COUNCIL_DISTRICT"): districts.add(str(row[0])) # Convert district number to string before adding if districts: return ','.join(sorted(districts, key=int)) # Sort the districts numerically before joining else: return None ``` > Requested By Milad M. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/66c4dd1a18d7fa027e25bfcd/districtcode.png) (71.66kb) Request ID: DTS24-116950 Team: Dev, Need: 2-Should Have, Workgroup: VZ, Type: Enhancement, Product: Vision Zero Crash Data System2024-08-20T18:18:092026-04-28T17:29:072026-04-28T17:29:07false427148663927917closedClosedSPPSupport Heather (and the CPRG Team) as she builds out SharePoint pages for [CPRG Performance Management](https://cityofaustin.sharepoint.com/sites/tpwCPRG/SitePages/Performance-Management.aspx), which will be added to the [CPRG SharePoint site](https://cityofaustin.sharepoint.com/sites/tpwcprg/SitePages/CollabHome.aspx?ovuser=5c5e19f6-a6ab-4b45-b1d0-be4608a9a67f%2cKate.Lunceford%40austintexas.gov&OR=Teams-HL&CT=1772818239865&clickparams=eyJBcHBOYW1lIjoiVGVhbXMtRGVza3RvcCIsIkFwcFZlcnNpb24iOiI1MC8yNjAxMTUxMTExOCJ9&CID=0666fda1-c0af-b000-dea1-83aef501469b&cidOR=SPO) once they're ready. We already helped her get started with - #27313 - #27825 We also offered Peggy's help with Excel if needed. Team: Apps, Workgroup: SPP, Type: Sharepoint, Project: CPRG Data Analysis & Reporting2026-04-15T20:25:032026-04-30T22:10:592026-05-14T21:32:20false100615928427134874727916closedClosedUtilities & Structures > What application are you using? Other / Not sure > Describe the problem. Printer needs to be installed. My computer needs to be assigned to me in the server. Matt > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? My Pro Card report is due today and I don't have a way to scan it in or print the report. > Requested By Patricia M. Request ID: DTS26-135240 Impact: 1-Severe, Workgroup: Utilities & Structures, Team: Tech Services, Type: Hardware Support2026-04-15T19:57:052026-04-24T22:26:042026-04-24T22:26:10false133022703427120734227915closedClosedOCE > What application are you using? Other / Not sure > Describe the problem. Matt helped me connect my laptop to the TV in Cactus. > How soon do you need this? Soon — Within a week > Requested By Reza K. Request ID: DTS26-135235 Workgroup: OCE, Team: Tech Services, Type: Hardware Support2026-04-15T19:30:112026-04-24T22:29:082026-04-24T22:29:23false133022703427117621627914closedClosedSUTD > What application are you using? Other / Not sure > Describe the problem. Requesting the use of an IPAD and help including the necessary applications for Urban Trails Scoping field use; Arc GIS Online (AGO) Forms and Field Maps, Ability to take a coordinate point > How soon do you need this? Flexible — An extended timeline is OK > Requested By Johanna V. Request ID: DTS26-135230 Type: Other, Workgroup: SUTD, Team: Tech Services2026-04-15T19:24:062026-04-22T12:40:412026-04-22T12:40:41false164183211427116167427913closedClosedOPM > What application are you using? Other / Not sure > Describe the problem. Can we meet sometime tomorrow 4/16 at Ben White to see if it's possible to extend the displays in the Nighthawk room? The PC is only able to recognize two displays, but we need the PC to recognize both the screens on the wall as independent of each other so that we can show different reports at TPWstat. > How soon do you need this? Soon — Within a week > Is there anything else we should know? before Friday, April 24th because the meeting is on Wednesday, April 29th > Requested By Adriana M. Request ID: DTS26-135225 Type: IT Support, Workgroup: OPM, Team: Tech Services2026-04-15T19:21:082026-04-29T14:12:192026-04-29T14:12:20false68443907, 133022703427109184127912openATSD > What application are you using? Maximo > Describe the problem. Would like access to Daily Striping Notification Reports > How soon do you need this? Soon — Within a week > Requested By Christopher E. Request ID: DTS26-135220 Workgroup: ATSD, Type: IT Support, Product: Maximo2026-04-15T19:09:052026-04-16T13:50:45false134445095427100528527911openTPWWhen an eCAPRIS record is overridden, we copy details from the eCAPRIS row brought in by association by the eCAPRIS subproject id, and we create a Moped funding record to hold any user-generated details. Connected files need to be copied from the junction table between the ecapris_subproject_funding table to the junction table between the moped_proj_funding table and moped_proj_files table. The opposite should happen in the event an override is reverted. **In Scope** - Update the UI so that, when an eCAPRIS funding row is overridden, any file attachments copy to the new override record inserted in the Moped funding table and clean up file associations in `files_ecapris_funding` - Oppositely, when an override is deleted, move any file attachments to the `files_ecapris_funding` table and clean up file associations in the `files_project_funding` table - Use a single mutation for the insert of override and clean-up deletion so that Hasura handles them in a single transactionTeam: Dev, Need: 1-Must Have, Type: Enhancement, Product: Moped, Workgroup: TPW2026-04-15T18:53:452026-04-28T22:12:37false427093443827910closedClosedATSD > What application are you using? Other / Not sure > Describe the problem. Need admin privileges to install an update > How soon do you need this? Soon — Within a week > Requested By Yoma E. Request ID: DTS26-135215 Workgroup: ATSD, Type: IT Support, Team: Tech Services2026-04-15T18:39:072026-04-16T19:23:482026-04-16T19:23:49false235511404427082730127909closedClosedCSD > What application are you using? ArcGIS > Describe the problem. We have a Healthy Street request in Williamson County. Not sure what the best way to pull the parcels is for that. Maybe it's adding the parcels to the LS experience, maybe it's a one time map zach creates, not sure how y'all want to do it. > How soon do you need this? Soon — Within a week > Is there anything else we should know? Don't want to leave the resident hanging too long > Requested By Jonathan S. Request ID: DTS26-135210 Type: Data, Team: Geo, Workgroup: CSD2026-04-15T18:18:072026-04-20T17:14:472026-04-20T17:14:47false114594205425607631527865closedClosedSBO > What application are you using? Other / Not sure > Describe the problem. Install Adobe Acrobat Pro for Pro Card use > How soon do you need this? Urgently — Critical that this is addressed today > Requested By David V. Request ID: DTS26-135095 Type: IT Support, Impact: 1-Severe, Workgroup: SBO, Team: Tech Services2026-04-13T15:33:062026-04-22T19:42:182026-04-22T19:42:18false68443907, 138721851, 235511404427073700227908closedClosedROW > What application are you using? AMANDA > Describe the problem. ## ABC Portal – Attachment Tab Access/Upload Issue for ROW Applications ### __Description:__ Daylon B. (TPW-PDD), internet user ID: 5786233, reports that for the past several weeks, he has been unable to access the Attachment tab upload feature for __ACTIVE__ ROW permit applications submitted through his internet user account. As a result, he cannot upload required attachments. Rebooting his laptop sometimes temporarily resolves the issue, but it consistently returns. He does not experience this issue for permits in an "Internet Pending" status as an example. <img width="1749" height="896" alt="Image" src="https://github.com/user-attachments/assets/f3e3fcbb-8607-403c-9517-0eadbcb1d44e" /> __Example RSNs:__ - 13686154, 13682521, 13682509 __Expected Result:__ - Attachment tab loads and allows uploads. __Actual Result:__ - Tab is inaccessible and/or upload option fails to initialize for __ACTIVE__ ROW permits. __Workaround:__ - Rebooting device (temporary fix only) __Impact:__ - Causing permit processing delays and customer frustration. __Requested Action:__ - Investigate and resolve the root cause to restore consistent attachment access and upload functionality. > Website Address https://abc.austintexas.gov/citizenportal/app/login Internet Browser: Chrome > Requested By Russell B. Request ID: DTS26-135205 Workgroup: ROW, Type: Bug Report, Impact: 2-Major, Need: 1-Must Have, Product: AMANDA, Team: AMANDA2026-04-15T18:00:192026-05-15T15:43:432026-05-15T16:06:56false33665701, 49930868, 51680715, 63309637427070066427907closedClosedOOD > What application are you using? Other / Not sure > Describe the problem. Matt Added a printer for me > How soon do you need this? Soon — Within a week > Requested By Dawnye D. Request ID: DTS26-135200 Workgroup: OOD, Type: IT Support, Team: Tech Services2026-04-15T17:54:052026-04-24T22:08:362026-04-24T22:08:36false68443907, 133022703427051702027906closedClosedSDD > What application are you using? ArcGIS > Describe the problem. Whenever I export a map from ArcGIS pro as an EPS file, then open it on Illustrator, the file becomes a grouped image with no line data. I am wanting the exported file to have line work. (.AIX or .EPX formats) > How soon do you need this? Urgently — Critical that this is addressed today > Requested By Esteefania H. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/69dfc718d88c0d8f7dadac71/screenshot20260415121138.png) (324.15kb) Request ID: DTS26-135195 Workgroup: SDD, Type: Map Request, Impact: 1-Severe, Team: Geo2026-04-15T17:18:052026-04-15T19:39:212026-04-15T19:40:44false235511404427035363827905closedClosedDTSExploring workarounds to Knack Classic Accessibility using custom JS/CSS Code. Can view all examples in my sandbox: https://atd.knack.com/sandbox-sg#accessibility-test/ # List of Issues - Page Zoom is Restricted - All Knack pages - Form field missing a label - Keyword Search - Search views with field inputs - Keyword Search - is any dropdown menu - Date/Time - Multi-choice option (dropdown option) - Date/Time input fields - All "Page # of ##" in table views - Link missing a text alternative - Multichoice dropdown field (multiple options) the close option has no label - Possibly Connection input fields - Table views with blank column names - Knack generates a link for sorting asc/desc so when there is no text in table header it gets flagged by SiteImprove - Non-code work around: Add text to column names - All icons in Rich Text input - Non-Code workaround - replace with Paragraph Text input - Text is clipped when Resized - Connection fields with "Select" as default - Modal Pop-up titles - This is because it is set to `overflow:hidden;` - Button is missing alternative text - Mobile Navigation button - Close button in all modal pop-upsWorkgroup: DTS, Team: Apps, Type: Research2026-04-15T16:45:052026-05-15T14:19:032026-05-15T14:19:03false31259724427028310227904closedClosedTED > What application are you using? Other / Not sure > Describe the problem. Dell dock not connecting properly to computer. Only one monitor is being picked up by the dock when two are plugged in. Also, ethernet connection goes in and out. Internet Browser: Edge > Requested By Gavin J. Request ID: DTS26-135190 Workgroup: TED, Type: Bug Report, Impact: 3-Minor2026-04-15T16:30:122026-04-16T13:43:042026-04-16T13:43:04false235511404427026619527903closedClosedSUTD > What application are you using? Other / Not sure > Describe the problem. iPad can’t download update. Send to Matt > How soon do you need this? Soon — Within a week > Requested By John R. Request ID: DTS26-135185 Type: IT Support, Workgroup: SUTD, Team: Tech Services, Type: Hardware Support2026-04-15T16:27:062026-04-16T13:55:332026-04-16T13:55:33false133022703427023714627902closedClosedHR, SBO > What application are you using? Human Resources Portal > Describe the problem. My employees need to be updated in the HR Portal: - Cierra F. and Greg G. no longer report to me. They report to Ryan H. - Katherine H. and Quincy S. do report to me, but are not listed as part of my work team. > How soon do you need this? Flexible — An extended timeline is OK > Requested By David A. Request ID: DTS26-135180 Workgroup: HR, Type: Other, Product: Human Resources Portal, Workgroup: SBO2026-04-15T16:21:062026-04-23T16:57:102026-04-23T16:57:10false170656233427020622727901openEmergency Management### Description - Get final version of procedure document #26737 from Kristin - Use information from #26479 to build out a document that templates the process of Teams creation - Review our existing documentation and identify if we need to add anything else to the EM SharePointTeam: Apps, Type: Documentation, Workgroup: Emergency Management2026-04-15T16:15:162026-04-15T16:16:23false61209591423356053427818closedClosedCSD## Background City Council wants to know how many parcels abut the Cesar Chavez ROW in between Mopac and 183 by Wednesday (4/14). The ask is to create a table from TCAD information with the: - Parcel ID - Parcel Address - Owner name - Owner address Type: Data, Team: Geo, Workgroup: CSD2026-04-09T16:19:452026-04-09T22:37:572026-04-09T22:37:57false114594205427010114027900closedClosedOCE > What application are you using? AMANDA > Describe the problem. I'd like to request a new AMANDA user account to be created for my use. My supervisor, Binaya S. , has approved my access and completed the request form attached. > How soon do you need this? Soon — Within a week > Requested By Colby D. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/69dfb0ef0be384b5b4f18510/new_tpw_dts_v7_amanda.docx) (41.49kb) Request ID: DTS26-135175 Type: IT Support, Product: AMANDA, Workgroup: OCE, Team: AMANDA2026-04-15T15:54:062026-04-21T18:45:182026-04-21T18:45:18false49930868, 63309637427000194227899closedClosed8:30 - 5:00 pm ESRI Training for Advanced Experience Builder Techniques. All day Wednesday and Thursday (Apr. 15th, and 16th) Necessary for greater control in designing and customizing our AGOL experience products.Type: Training, Team: Geo2026-04-15T15:35:452026-04-20T15:12:512026-04-20T15:12:51false188904275426998758227898openAMD > What application are you using? AMD Data Tracker > Describe the problem. Please publish the location dataset to the internal data hub https://atd.knack.com/amd#locations/ > Describe the outcome you'd like to see when this feature is implemented. Connecting the locations dataset to powerBI > Describe any workarounds you currently have in place or alternative solutions you've considered. Exporting and connecting locally > Is there anything else we should know? N/A > Requested By Allyson R. Request ID: DTS26-135170 Workgroup: AMD, Team: Apps, Need: 2-Should Have, Type: Enhancement, Product: AMD Data Tracker2026-04-15T15:33:062026-04-21T19:29:43false61209591426997266327897closedClosedDTS## 4/17/26 * [notebook](https://docs.google.com/document/d/1GwrPQs-OhR8Z5lzqlo0xNGkl9GQLxkYAH_2IofNR1RI/edit?tab=t.4d5eml8ydh7a#heading=h.9j1hel2oo4fg) Workgroup: DTS, Team: Apps2026-04-15T15:30:032026-04-22T19:04:422026-04-22T19:04:42false100615928426997129527896closedClosedUrban Forestry### Description - Location field populating the contractor work order (rule is on this [form](https://builder.knack.com/atd/urban-forestry/pages/scene_129/views/view_231/form/rules/record)) should use the `Location Display` - Give Urban Forestry the ability to add photos from the request to the contractor work order (button on the attachments table on the request details page) - duplicate table and create mock up for testingTeam: Apps, Type: Enhancement, Workgroup: Urban Forestry, Product: Urban Forestry2026-04-15T15:29:482026-04-28T22:14:532026-04-28T22:14:53false67915167426994106527895closedClosedTED > What application are you using? Other / Not sure > Describe the problem. Power BI for TPW Bond Spending doesn't appear to be up to date. Specifically, current spend and obligations are not accurate for Local Transit and our subprograms. > Website Address https://app.powerbigov.us/groups/me/reports/ca3cd054-1b1e-42a2-91de-f2a83da81ea4/ReportSection583ccb94004eb09ccb81?ctid=5c5e19f6-a6ab-4b45-b1d0-be4608a9a67f Internet Browser: Chrome > Requested By Max S. Request ID: DTS26-135165 Workgroup: TED, Type: Bug Report, Impact: 3-Minor, Team: Data Science, Product: 2020 Bond Progress Dashboard2026-04-15T15:24:062026-04-29T17:02:282026-04-29T17:02:28false30810522, 110200023426990407627894openCSD# Background The Living Streets team wants to bring applicants attention to the requirement to have a monitor on site during the scheduled Play Street times and that barricades need to be stored on private property. Right now, these requirements appear on the final page of the Applications submission however they often hear from applicants that they weren't aware of the requirements. ## What we want to do 1. Bring the applicants attention to these requirements earlier on in the EOI Submission process by updating the Edit Play Streets Schedule to clearly show these requirements. 2. Bring the applicants attention to the requirements during the Application submission by making each acknowledgement an opt-in (using checkboxes). Link to Miro board: https://miro.com/app/board/uXjVMtdn2NM=/?moveToWidget=3458764666318053977&cot=14 Team: Apps, Product: Smart Mobility Office Portal, Workgroup: CSD2026-04-15T15:16:522026-05-15T17:25:16false100615928426986004127893openROWCustom color Deficiency pivot table rows by type instead of Deficiency % bar charts - Moved from #15135 - If possible, remove the bar charts and color the tables instead. Workgroup: ROW, Team: Apps, Type: Reports, Type: Enhancement, Product: ROW Portal2026-04-15T15:08:342026-04-17T19:14:26false49930868, 67915167426984644227892closedClosedOSEDawn requested some revisions to the Moonlight Margarita Run map I will complete this later.Workgroup: OSE, Type: Map Request, Team: Geo2026-04-15T15:06:132026-04-15T15:52:492026-04-15T15:52:49false188904275426984451927891openROWAdd a Case Completed date to group by (that can be overridden) instead of Modified Date **Solution:** - [x] One field for original/first completion - [x] A second field for subsequent/most recent approvals - [x] Update reporting pages with the new fields / field logic. Workgroup: ROW, Team: Apps, Need: 2-Should Have, Type: Reports, Type: Enhancement, Product: ROW Portal2026-04-15T15:05:582026-05-13T15:46:23true49930868, 67915167426963318227890closedClosedOSEDawn requested some revisions to the CapTex Tri map I created: ["Please change the call-out timing for: Riverside from Lee Barton to S. 1st to 2am – 3pm Congress/Cesar Chavez/SFA/Veterans/Atlanta/Mopac Ramps to 3am – 12pm Lee Barton/Riverside hotel access/Riverside local access/S. 1st St/bridge to 3am – 3pm Overall closure timing in the legend should be 2am – 3pm Remove Butler entirely]"Workgroup: OSE, Type: Map Request, Team: Geo2026-04-15T14:29:072026-04-15T16:14:452026-04-15T16:14:45false188904275423352510427817closedClosedTPW[Release Process Docs](https://atd-dts.gitbook.io/moped-documentation/product-management/release-process) - [x] Bump Moped editor `package.json` version to `v3.6.0` @mddilley - [x] Schedule release party - @mddilley - [x] Update [QA script](https://docs.google.com/spreadsheets/d/1n_O6MLh9cwwPf57HUM394Ea-z9uuoEV1-QW4axNZXLE/edit#gid=1099176671) as needed - @mddilley - [x] Advise users of downtime using [template](https://docs.google.com/document/d/1hpBIx41mttSF6-XgeFuxnJPsK7dfpok97O08oytThnc/edit#heading=h.51j00pz8giuz) - @mddilley (scheduled) - [x] Merge open PRs - @mddilley - [x] Propose + vote on release names (names of small Texas towns) - @chiaberry - [x] Cut release branch - @chiaberry - [x] Do testing - @mddilley - [x] Polish release notes - @chiaberry - [x] Schedule email to let users know maintenance is starting - @mddilley - Did we add or remove columns from DB views [that the Power BI dataflow depends on](https://atd-dts.gitbook.io/moped-documentation/product-management/updating-the-arcgis-online-components-database-view)? - @mddilley - [x] Let the Data Science team know - **Removing columns that the dataflow expects will break the dataflow** and **column additions require rebuilding the connection** (requires rebuild for the dataflow to know about new column but won't break the dataflow) - ~[ ] Do [full replace](https://github.com/cityofaustin/atd-moped/tree/main/moped-etl/arcgis) of AGOL dataset if needed~ - [x] Snap database in RDS - @frankhereford - [snapped at 1:50 PM local](https://us-east-1.console.aws.amazon.com/rds/home?region=us-east-1#db-snapshot:engine=postgres;id=pre-moped-3-6) - [x] ~graphql-engine version bumps~ ([releases & tags](https://github.com/hasura/graphql-engine/releases)) - @frankhereford - we're sticking with the current `2.48.16` - Update version-controlled task definitions - ~[ ] staging to latest `graphql-engine` release (`version`)~ - ~[ ] production to previous staging release version + any patches (`version`)~ - ~[ ] Update local dev docker compose to latest `graphql-engine` (`version`)~ - [x] Update [production Moped CloudFront distribution origin](https://us-east-1.console.aws.amazon.com/cloudfront/v4/home?region=us-east-1#/distributions/E2RD6MK63VOUI/origins) to point to [moped-production.netlify.app](https://moped-production.netlify.app/) - [x] Make sure that we are showing Vite in the JS console - [x] Check that Mapbox and Nearmap tiles are working - [x] Test SSO - [x] Merge RC to prod - @mddilley - [x] Disable legacy Moped prod Netlify project - [x] Run the eCAPRIS funding ETL to backfill `subproject_name` in: - [x] staging - [x] production - [x] Let users know maintenance is over using [template](https://docs.google.com/document/d/1hpBIx41mttSF6-XgeFuxnJPsK7dfpok97O08oytThnc/edit#heading=h.51j00pz8giuz) - @mddilley - [x] Update `Art in Public Places` component tags so that `name` is `null` - [x] Create issue for `v3.7.0` release - @mddilley - ~[ ] Update [feature list](https://app.gitbook.com/o/-LzDQOVGhTudbKRDGpUA/s/-MIQvl_rKnZ_-wHRdp4J/product-management/features) with any new major features @mddilley~ - [x] Send release notes to Moped users using [template](https://docs.google.com/document/d/1hpBIx41mttSF6-XgeFuxnJPsK7dfpok97O08oytThnc/edit#heading=h.jf63bjq5syy7) (including reminder to refresh the page) - @mddilley **scheduled for Friday morning** - [x] Update staff accounts if there are any bounced emails - @mddilley - [x] Update [database view documentation sheet](https://docs.google.com/spreadsheets/d/1xM6pJVZ_iJnLL9FVbrL1g8HKnlZHSSyYYUsWufFHTZ0/edit?gid=0#gid=0) if there is a new column added in this release @mddilley - [x] Check in on [workgroup documentation](https://cityofaustin.sharepoint.com/sites/MopedWorkgroupDocumentation) @mddilley - ~[ ] Renew Nearmap API key by 05/2031~Team: Dev, Product: Moped, Workgroup: TPW2026-04-09T16:12:212026-05-07T22:22:022026-05-07T22:22:02false3653206, 12474808, 37249039426954907427889closedClosedMobility Services## Background To do a post-launch analysis, there are 6 supporting metrics that we'll want to be able to calculate. We have most of the information we need to calculate this metrics with the exception of these three things: Submitted By, Cancellation Date and Declined Date. ## Fields to add - Submitted By - Cancellation Date - Declined Date Team: Apps, Workgroup: Mobility Services, Product: Mobility Services Portal2026-04-15T14:15:172026-04-22T19:35:052026-04-22T19:35:05false31259724426953792727888closedClosedVZAuth0 is going to migrate us to a new login confirmation prompt next week as added protection for non-verifiable callback URIs. Since our users are already show a login confirmation prompt on first login, it's unclear what change this will have for users. I went ahead and [opted in](https://auth0.com/docs/troubleshoot/product-lifecycle/deprecations-and-migrations/migrate-to-non-verifiable-callback-uri-end-user-confirmation#opt-in-to-new-login-confirmation-prompt) to this change, and as far as I can tell it has no noticeable impact on the login experience.Impact: 3-Minor, Team: Dev, Workgroup: VZ, Product: Vision Zero Crash Data System, Type: Security2026-04-15T14:13:242026-04-15T14:13:482026-04-15T14:13:48false14793120426953388027887closedClosedMobility Services## Background Mobility Services requested the ability to create applications on the behalf of Operating Authority Applicants. ## What we know - We can reuse the way holders in a multi-holder scenario create and join applications to give Reviewers the ability to start applications on behalf of applicants - We have a rough prototype working in [TEST | MSP | 13 APR 2026](https://builder.knack.com/atd/test-msp-13-apr-2026/records/objects/object_1) ## What we need to do - How might we combine what we have on the Chauffeur side (account creation + application creation) with the way accounts and applications are created for Operating Authority applications. Team: Apps, Workgroup: Mobility Services, Product: Mobility Services Portal, Project: MSP Operating Authority2026-04-15T14:12:462026-05-12T18:38:572026-05-12T18:38:58false31259724426867587827886openSBO > What application are you using? Maximo > Describe the problem. Maximo desktop. When wanting to perform search of work order, marking All Records, providing Service Address and hitting Enter, it refreshes and takes me to the main page. > How soon do you need this? Urgently — Critical that this is addressed today > Requested By Monika S. Request ID: DTS26-135160 Type: Other, Impact: 1-Severe, Product: Maximo, Workgroup: SBO2026-04-15T11:51:052026-04-15T13:27:34false133040608426847121627885openSBO > What application are you using? Maximo > Describe the problem. Maximo - desktop - when creating work order and still on service request page - hitting Route Workflow button - page refreshes and takes me back to the main page. > How soon do you need this? Urgently — Critical that this is addressed today > Requested By Monika S. Request ID: DTS26-135155 Type: Other, Impact: 1-Severe, Product: Maximo, Workgroup: SBO2026-04-15T11:15:132026-04-15T13:28:03false133040608426452305427884openROW### Acceptance Criteria - The AC provided applies to EX, RW-TURP, ECV and UC folders - The info values for the Project Sponsor info field needs to be updated - There are some additions, and some field updates. The additions are marked in RED and field updates are marked in BLUE in the document below. [Project.Sponsor.list.Rebrand_FY26_No2.xlsx](https://github.com/user-attachments/files/27133333/Project.Sponsor.list.Rebrand_FY26_No2.xlsx) --- ### Change Management - 5/11/26 - Vish - Updated AC, added Need/Impact labels and moved to Backlog. --- > What application are you using? AMANDA > Describe the problem. ## Update ROW Project Sponsor dropdown list ### __Description:__ We are adding 2 new values and updating the text of 8 existing values on the folder info Project Sponsor. The values in the Project Sponsor dropdown list on all applicable ROW folders (EX, RW-TURP, ECV, UC) need to be updated to account for revised department and division names. ### __Outcome:__ ROW and its applicants will have an up-to-date and accurate list of Project Sponsors from which to select. > How soon do you need this? Flexible — An extended timeline is OK > Requested By Russell B. Request ID: DTS26-135150 Workgroup: ROW, Type: Other, Impact: 3-Minor, Need: 2-Should Have, Product: AMANDA, Team: AMANDA2026-04-14T20:21:052026-05-11T16:20:32false33665701, 49930868, 63309637426413997927883closedClosedCSD > What application are you using? Other / Not sure > Describe the problem. Laptop power supply removed from conference room. Need replacement. > How soon do you need this? Soon — Within a week > Requested By Preston S. Request ID: DTS26-135145 Type: IT Support, Workgroup: CSD2026-04-14T18:57:052026-04-14T20:02:592026-04-14T20:02:59false49591623, 235511404426328259027882closedClosedATSD > What application are you using? AMD Data Tracker > Describe the problem. Division update from Transportation Engineering Division to Active Transportation & Street Design Dvision. > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? Submitting work orders to Signs and Markings that has a deadline for project completion. > Requested By Ricky C. Request ID: DTS26-135140 Workgroup: ATSD, Type: IT Support, Impact: 1-Severe, Team: Apps, Product: SMD Data Tracker2026-04-14T15:57:052026-04-14T20:56:132026-04-14T20:59:00false61209591425615902327866closedClosedFinance > What application are you using? Other / Not sure > Describe the problem. I have a transfer employee, Theresa B., from AE that is starting on 4/20. She will need a laptop and dual monitors at her workstation at Cameron Rd. > How soon do you need this? Soon — Within a week > Is there anything else we should know? transfer employee, Theresa B., from AE starting 4/20. > Requested By Karen B. Request ID: DTS26-135100 Workgroup: Finance, Team: Tech Services, Type: Hardware Support2026-04-13T15:48:062026-04-23T13:39:002026-04-23T13:39:00false68443907, 133022703, 164183211426297756127881closedClosedVZI noticed that the address was missing from the EMS map pop-ups. The underline cause is that I had set the **Incident address** field to be hidden on the the EMS list view. The solution is to make use of the `fetchAlways` column prop to make sure that we always query fields that the map pop-up depends on. See the [crashes list column config](https://github.com/cityofaustin/vision-zero/blob/8832c9c99091152ab41883cee13fa7e1af649fd4/editor/configs/crashesListViewColumns.tsx#L28) for reference. <img width="247" height="200" alt="Image" src="https://github.com/user-attachments/assets/e18595b0-4d47-45c4-9f2d-ebe1498d36fa" />Type: Bug Report, Impact: 3-Minor, Team: Dev, Workgroup: VZ, Product: Vision Zero Crash Data System, Type: Snackoo 🍫2026-04-14T15:05:152026-04-16T19:37:182026-04-16T19:37:18false14793120426280930327880closedClosedDTS > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. I need help with my password reset, I already received help from Matt. Thank you! > How soon do you need this? Urgently — Critical that this is addressed today > Requested By Katherine H. Request ID: DTS26-135135 Workgroup: DTS, Type: Other, Impact: 1-Severe, Team: Tech Services, Product: O3652026-04-14T14:39:092026-04-24T21:58:162026-04-24T21:58:16false133022703426248376127879closedClosedSDD > What application are you using? ArcGIS > Describe the problem. I've been having issues all yesterday and this morning exporting my maps. Even as I save my map frame and extent, the export result will always be of a previous map frame. The first image is a screenshot of the program and map frame, I am trying to export. Is there a step I am missing? Thanks in advance. > How soon do you need this? Urgently — Critical that this is addressed today > Requested By Esteefania H. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/69de44f53236e23446576ce2/screenshot20260414084256.png) (445.54kb) Request ID: DTS26-135130 Workgroup: SDD, Type: Map Request, Impact: 1-Severe, Team: Geo2026-04-14T13:48:052026-04-15T13:36:452026-04-15T13:40:58false142338538426214888627878openPDD > What application are you using? COORDINATE > Describe the problem. I cant sign in to Coordinate. I need to complete my account. > How soon do you need this? Soon — Within a week > Requested By Eva M. Request ID: DTS26-135125 Type: IT Support, Workgroup: PDD, Product: COORDINATE2026-04-14T12:51:052026-04-15T18:11:09false49930868426211269527877closedClosedSMS > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. I cannot send out an email from our Shared Mobility Services Resource Account. I've attached a screenshot. > How soon do you need this? Urgently — Critical that this is addressed today > Requested By Andrea M. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/69de36c7bee9f7254a104f99/sharedmobilityservicesresourceacct.png) (112.1kb) Request ID: DTS26-135120 Type: IT Support, Impact: 1-Severe, Workgroup: SMS, Team: Tech Services, Product: O3652026-04-14T12:45:182026-04-14T18:14:042026-04-14T18:14:04false68443907, 133022703425927477027876closedClosedTPWNathan W. has requested we add a comma-separated string of council districts to our `project_list_view` database view to support a Power BI dashboard and require less processing on the reporting side. We currently have an array that is used by the Moped app. This field would be useful for other reports as well. **In Scope** - Add new columns named `project_council_districts_str` and `project_and_child_project_council_districts_str` that are comma-separated lists of the districts in the corresponding array columns called `project_council_districts` and `project_and_child_project_council_districts` - Example: `1, 2, 3` Team: Dev, Need: 1-Must Have, Type: Enhancement, Product: Moped, Type: Snackoo 🍫, Workgroup: TPW2026-04-14T03:17:432026-05-07T14:44:042026-05-07T14:44:04false37249039425762584127875openROW > What application are you using? AMANDA > Describe the problem. On the ABC Portal, application type: Excavation (all Sub Types), Step 3 - Additional Information has the Project Information section listed twice. Is that by design, or is it a bug or error? Please investigate. > Website Address https://abc.austintexas.gov/citizenportal/app/info Internet Browser: Chrome > Requested By Russell B. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/69dd4eb8f77983520b5b4b6f/add_info_prjt_info_bug.pdf) (70.16kb) Request ID: DTS26-135115 Workgroup: ROW, Type: Bug Report, Impact: 3-Minor, Product: AMANDA, Team: AMANDA2026-04-13T20:18:102026-04-17T19:41:53false49930868, 63309637425734642227874closedClosedParking Services## Background We want to import Parking Services' vehicle and updated user account information so that the portal has up-to-date information that will make testing the system more realistic and easy to start using when we go-live. ## What we need to do - Import vehicle information - Import updates account information Vehicle information and field team members | [Template](https://cityofaustin-my.sharepoint.com/:x:/r/personal/hanna_lupico_austintexas_gov/Documents/Parking%20Meters%20Vehicles.xlsx?d=wb6bd0ec2385244548908ff475ca350e2&csf=1&web=1&e=baDRUj) & [Officers](https://cityofaustin-my.sharepoint.com/:x:/g/personal/hanna_lupico_austintexas_gov/IQAqt-z4aOxSQIJtfhkOcNWaAYqtPkiMPAIGC_wyu_NO82k?e=xshkDj)Workgroup: Parking Services, Type: Data, Team: Apps, Product: Parking Enterprise Portal, Project: Parking Services Vehicle Checkout System2026-04-13T19:25:052026-04-23T12:41:422026-04-23T12:41:42false67915167425730905727873closedClosedATSD### Description Please update the Absolute Client on computer H65JBY3Workgroup: ATSD, Team: Tech Services, [Workgroup] :rotating_light: MISSING, Type: Hardware Support2026-04-13T19:18:352026-04-15T18:53:212026-04-15T18:53:31false235511404359768850825490closedClosedVZ<img width="951" height="424" alt="Image" src="https://github.com/user-attachments/assets/e0c70589-02cc-4915-8926-d708a7445940" />Team: Dev, Need: 2-Should Have, Workgroup: VZ, Product: Vision Zero Crash Data System, Project: Enhanced Vision Zero Data2025-11-06T21:15:342025-11-13T23:37:082025-11-13T23:37:08false14793120425725428527872openROW### Acceptance Criteria - The AC provided applies to EX applications in the portal - For the EX subtypes provided below, the help text under the subtype when the subtype is chosen is no longer displaying. - Affected subtypes: - Transportation and Public Works - Other City Departments - The help text that needs to be displayed is provided below. [EX_SubType_HelpText_OCD_TPW_04.20.2026.docx](https://github.com/user-attachments/files/27497786/EX_SubType_HelpText_OCD_TPW_04.20.2026.docx) Error Screenshots: [portal_helptext_bug_04.13.2026.pdf](https://github.com/user-attachments/files/27497810/portal_helptext_bug_04.13.2026.pdf) --- ### Change Management - 5/7/26 - Vish - Updated AC, moved to Backlog. --- > What application are you using? AMANDA > Describe the problem. On the ABC Portal, application type: Excavation, Sub Type: Transportation and Public Works (TPW), and Sub Type: Other City Departments, the help text has been removed. Please add this back ASAP. **Affected Sub Types:** - Transportation and Public Works (TPW) - Other City Departments > Website Address https://abc.austintexas.gov/citizenportal/app/application Internet Browser: Chrome > Requested By Russell B. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/69dd3f256852fc72232b26e9/portal_helptext_bug_04.13.2026.pdf) (186.2kb) Request ID: DTS26-135110 Workgroup: ROW, Type: Bug Report, Impact: 2-Major, Need: 1-Must Have, Product: AMANDA, Team: AMANDA2026-04-13T19:09:052026-05-07T22:15:32false33665701, 49930868, 63309637425718831827871closedClosedParking Services## Background We want to set up workgroup types in the [Parking Enterprise Portal](https://atd.knack.com/parking-enterprise#service-requests-meters/) so that we can differentiate between workgroup records that are being stored in the same tables. ### Workgroup Type and values Field: Workgroup Type Values: Enforcement, Services ### Data tables need to be updated with Workgroup Type and values * To manage Vehicles and Vehicle Checkouts: fleet_vehicles | [link](https://builder-next.knack.com/atd/parking-enterprise/tables/object_25) * To Manage Vehicle Checkout Inspections: fleet_vehicle_checklist | [link](https://builder-next.knack.com/atd/parking-enterprise/tables/object_24) ### What we need to do - [x] 1. Update the tables listed above by adding a Workgroup Type field and set up type values. - [x] 3. Update the type for the current records with workgroup: Enforcement - [x] 4. Update Parking Enforcement views to filter on their type - [x] 5. Add the type to the vehicle and checkout tables ### Questions to help refine this issue - Can you review the mockups on [the miro board](https://miro.com/app/board/uXjVGaTBnl4=/?moveToWidget=3458764664833512040&cot=14) to see if there are any other tables that will need a Workgroup Type to generate the views we want? - Do we need to define the Services-specific fields on the checkout form now or is it better to do that as part of copying the form and setting up the vehicle checkout page? Workgroup: Parking Services, Type: Data, Team: Apps, Product: Parking Enterprise Portal, Project: Parking Services Vehicle Checkout System2026-04-13T18:58:202026-04-29T22:37:052026-04-29T22:37:05false67915167425710594627870closedClosedParking Services# Background We want to set up testing roles in the [Parking Enterprise Portal](https://builder-next.knack.com/atd/parking-enterprise/roles/object_38#data-table-object_38_sortBy=field_706&data-table-object_38_sortOrder=asc&data-table-object_38_shouldSortAutomatically=true) to give Parking Services access to their workgroup-specific views. We won't use this roles immediately but it will be helpful to have them created and to start adding them into the system as we build so when it comes time to start testing the system, we're already set up. ### Test Roles 1. PM Admin Test - Supervisors and managers 2. Parking Meters Test - Field team members ### A/C: - [ ] The test roles are available in KnackWorkgroup: Parking Services, Type: Data, Team: Apps, Product: Parking Enterprise Portal, Project: Parking Services Vehicle Checkout System2026-04-13T18:41:542026-04-15T15:36:132026-04-15T15:36:13false7612723425707492127869openCSD > What application are you using? Smart Mobility Office Portal > Describe the problem. Hi there, we are trying to solve the issue of what status to put applications in when they renew but dont get to 60% signatures. My preference is that those cycles have the status of "application deferred" while the parent app is in "EOI/application expired". The problem right now is that when I move an cycle to 'deferred' it sends an email out to the resident that they are eligible for one more year. We can either find a way for it not to send an email or to send a different email when certain conditions are met > Describe the outcome you'd like to see when this feature is implemented. My preference is that those cycles have the status of "application deferred" while the parent app is in "EOI/application expired". > Describe any workarounds you currently have in place or alternative solutions you've considered. Karo is changing the cycle status on the back end > Requested By Jonathan S. Request ID: DTS26-135105 Need: 2-Should Have, Type: Enhancement, Product: Smart Mobility Office Portal, Workgroup: CSD2026-04-13T18:36:072026-04-15T13:51:00false7612723425706023427868closedClosedTPW## Device Date started: March through April 2026 Type: Operations, Team: Tech Services, Workgroup: TPW, Type: Hardware Support2026-04-13T18:33:152026-04-13T18:35:162026-04-13T18:35:17false68443907425650224927867closedClosedFinance--HZ7K3T3-- --DELL80090-- --Tim, T ## Steps - [x] Talking to user about backing up their computers. Send message "your computer is on this years PC refresh. When would be a good time to have it swapped out? Do you have any special software?" - [x] Recommend user to export all bookmarks and store on OneDrive>Documents folder - [ ] Recommend user to screen shot their ex, Quick Access favorites folder, desktop files layouts, pinned applications on desktop - [x] Store other OneDrive>Documents folder - [x] Check their Absolute/NetMotion profile (they need to be in TRN SAML profile) >Ask if they access AMD traffic cameras? ## Software Checklist - [ ] Avaya one-X phone - [x] Adobe - [ ] ArcGIS - [ ] AutoCAD/AutoCAD 3D - [ ] BlueBeam >if user wants both (Adobe & BlueBeam), ask why? - [ ] SketchUp - [ ] MS Project - [ ] MS Visio ## Hardware Checklist Check these devices for outdated models, change their mobile power adapter (round --> USB-C) >Does the user need a GIS Modeling computer? - [ ] GIS Laptop w/ specialist docking station - [x] Laptop - [x] Power supply - [ ] Docking station Workgroup: Finance, Type: Operations, Team: Tech Services, Type: Hardware Support2026-04-13T16:48:512026-04-13T16:51:052026-04-13T16:51:05false68443907425584671127864closedClosedPIO > What application are you using? Other / Not sure > Describe the problem. I’m having issues with AVAYA transferring from desk phone and can’t answer from desk phone receiver. PLEASE HELP!! > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? Front desk phone incoming calls. > Requested By Diane W. Request ID: DTS26-135090 Workgroup: PIO, Type: IT Support, Impact: 1-Severe, Team: Tech Services2026-04-13T14:57:052026-04-13T16:58:292026-04-13T16:58:29false164183211425554168327863closedClosedOCE > What application are you using? ArcGIS > Describe the problem. database connection to gisdm > How soon do you need this? Soon — Within a week > Requested By Reza K. Request ID: DTS26-135085 Type: Data, Team: Geo, Workgroup: OCE2026-04-13T14:18:052026-04-14T21:19:222026-04-14T21:19:22false80716478425553330627862closedClosedROW### Acceptance Criteria - The AC provided applies to RW, and EX folders - In the Property and Street information freeform, the info type column is displaying %propertyname% for some records. - This behavior was addressed in #27623 - We need to create a batch job that updates existing records to remove this text. <img width="1552" height="635" alt="Image" src="https://github.com/user-attachments/assets/a1ee9ec2-2b5b-44ea-a135-2eac6c44a1ab" /> --- ### Change Management - 4/13/26 - Vish - Updated AC and Moved to Backlog - 4/17/26 - Team - EX added to scope --- Workgroup: ROW, Type: Bug Report, Impact: 3-Minor, Need: 2-Should Have, Product: AMANDA, Team: AMANDA2026-04-13T14:16:532026-04-24T19:29:162026-04-24T19:41:20false33665701, 49930868, 51680715, 63309637425517959027861closedClosedROW > What application are you using? Other / Not sure > Describe the problem. Alexis D., PLA, ROW, located at the PDC on the 4th floor. She needs a pair of headphones. > How soon do you need this? Soon — Within a week > Requested By Russell B. Request ID: DTS26-135080 Workgroup: ROW, Team: Tech Services, Type: Hardware Support2026-04-13T13:36:062026-04-16T18:04:582026-04-16T18:04:58false68443907425148764627860closedClosedPIO > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. PIR request due 4/22/26 -need to access Ed B.'s outlook The address was 6900 McNeil Drive and its intersection with 12400 block of Los Indios Trail. . The contract for the construction project that included sidewalk construction at or near the intersection of McNeil Drive and Los Indios Trail. 2. Photographs and videos of the intersection of McNeil Drive and Los Indios Trail taken from February 1, 2026 through February 10, 2026. 3. Photographs and videos of the sidewalk construction at or near the intersection of McNeil Drive and Los Indios Trail taken from February 1, 2026 through February 10, 2026. 4. The following documents concerning the automobile/pedestrian accident that occurred on February 5, 2026 at the intersection of McNeil Drive and Los Indios Trail: a. Any incident or accident report concerning the accident. b. Any correspondence with the construction contractor or subcontractor concerning the accident. c. Any document that identifies eyewitnesses to the accident. d. Witness statements, or summaries thereof, concerning the accident. > How soon do you need this? Soon — Within a week > Is there anything else we should know? When: PIR request due 4/22/26 -need to access Ed B.'s outlook Why: As a reminder: The City of Austin is required to comply with statutory deadlines under the Public Information Act and must submit a response to avoid a potential violation with the Office of Attorney General. Your prompt attention to this matter is greatly appreciated. > Requested By Joana P. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/69dc7d582d71e9eef4e67b16/pir310188.pdf) (989.9kb) Request ID: DTS26-135075 Workgroup: PIO, Type: IT Support, Team: Tech Services, Product: O3652026-04-13T05:24:062026-04-13T16:03:362026-04-13T16:03:41false68443907424170399027859closedClosedROW > What application are you using? AMANDA > Describe the problem. Submitting a NURF for Hermes D. New Quality Consultant for ROW Mgmt. > How soon do you need this? Soon — Within a week > Is there anything else we should know? The new employee will start on 04/20/26. > Requested By Paloma A. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/69d964737f432b1a86d19c1b/ognewtpwdtsv7amandanewuseraccountorpermissionsmodificationrequestform2.docx) (41.52kb) Request ID: DTS26-135070 Workgroup: ROW, Type: IT Support, Product: AMANDA, Status: Awaiting Response, Team: AMANDA2026-04-10T21:00:142026-04-28T21:45:282026-04-28T21:45:28false49930868, 63309637424151545427858closedClosedSDD > What application are you using? ArcGIS > Describe the problem. The Planning Department is requesting the following datasets: - Bikeshare locations (as shown on https://bikesharemap.com/austin/#/15.611766949106915/-97.7422/30.2554/) - On-street parking (both city and state metered parking features) - Surface and garage parking data Do we have these datasets? > How soon do you need this? Soon — Within a week > Is there anything else we should know? 4/13-4/15 > Requested By Cole K. Request ID: DTS26-135065 Workgroup: SDD, Type: Data, Team: Geo2026-04-10T20:12:052026-04-13T19:40:052026-04-13T19:40:05false80716478424140452727857closedClosedTPWRemote ## Device & User Information (first name and last initial, no last names) Matts work on IDEA ## What's the problem? ## What did you do to resolve the issue Wrote Article On June 23, 1919, Texas became the ninth state and the first in the South to ratify the Nineteenth Amendment, granting women the right to vote. This was a monumental step in American history, especially given how rare it is to amend the Constitution. Amendments can be proposed either by a two-thirds vote in Congress or by a constitutional convention called by two-thirds of the states and must then be ratified by three-fourths of the states. The path to women’s suffrage was long and complex. Before 1776, women could vote in some colonies, but by 1807 those rights had disappeared. The organized suffrage movement gained momentum in 1848 with the first women’s rights convention. In Texas, the idea surfaced as early as 1860 during the state’s constitutional convention, when Texas was considering leaving the Union. Titus H. Mundine proposed granting voting rights regardless of sex, supported by a passionate speech from Martha Goodwin Tunstall. Although the proposal failed, it planted an important seed. As the saying goes, good ideas stick around, and bad ideas fade away. The issue resurfaced in 1876 when Texas adopted its current constitution, but again, women’s suffrage was not included. Despite these setbacks, the broader movement continued to grow. In 1869, the National Woman Suffrage Association was formed, focusing on securing voting rights at the federal level. In the early 1870s, activists encouraged women to attempt to vote, leading to highly publicized events such as Susan B. Anthony’s arrest and trial. The movement also helped establish the International Council of Women, which remains active today. Efforts in Texas persisted. Between 1872 and 1873, suffrage advocates petitioned Congress, and proposals continued to appear in the state legislature. An amendment to the Texas Constitution was introduced in 1911 and passed committee in 1915, though opposition remained strong. One representative argued that allowing women to vote would lead to socialism and that women should remain in the home. These debates were often cut short due to time limits, as the legislature, like today, meets every two years for 140 days. Despite resistance, progress came in 1918 when Texas women won the right to vote in primary elections. Within just 17 days, over 386,000 women registered. However, the fight for equal access was not over, and many minority women continued to face barriers until the Voting Rights Act of 1965. Nationally, the movement advanced state by state until the Nineteenth Amendment was certified on August 26, 1920. Its passage demonstrated the persistence of a movement that endured decades of opposition. The story of women’s suffrage in Texas and across the United States shows that lasting change often comes through sustained effort. Good ideas stick around, and bad ideas fade away. Type: Other, Workgroup: TPW2026-04-10T19:47:132026-04-22T12:57:392026-04-22T12:57:39false133022703424132088727856closedClosedTPW, SBOThomas G check the excel sheet that HR sends if the separated employees accounts are disabled. And if a SERF has been submitted. When disabling the users account fill out the Description field with: Disabled Account-Reason for separation (Resigned, Terminated, or Retired).- your initials -TPW Admin If the account is still enabled and a SERF has not been submitted Disable the account fill out the description field. Then ask the supervisor to Submit a SERF account If the account is still enabled but SERF has been submitted disable account and fill out description field. Type: Operations, Workgroup: SBO, Team: Tech Services, Workgroup: TPW2026-04-10T19:30:242026-04-20T15:42:022026-04-20T15:42:15false133022703421214857827745closedClosedPDD > What application are you using? Other / Not sure > Describe the problem. Mouse issue - Matt solved issue > How soon do you need this? Flexible — An extended timeline is OK > Requested By Daylon B. Request ID: DTS26-134800 Type: Other, Workgroup: PDD, Team: Tech Services2026-04-06T14:21:142026-04-06T15:36:062026-04-06T15:36:32false133022703424130068227855closedClosedTPWcheck the excel sheet that HR sends if the separated employees accounts are disabled. And if a SERF has been submitted. When disabling the users account fill out the Description field with: Disabled Account-Reason for separation (Resigned, Terminated, or Retired).- your initials -TPW Amin If the account is still enabled and a SERF has not been submitted Disable the account fill out the description field. Then ask the supervisor to Submit a SERF account If the account is still enabled but SERF has been submitted disable account and fill out description field. Type: Operations, Workgroup: TPW2026-04-10T19:26:192026-04-14T14:35:012026-04-14T14:35:01false133022703424124595327854openTDS--Serialnumber--5T046M3 --COAtag--DELL77854 --Ivan, N ## Steps - [ ] Talking to user about backing up their computers. Send message "your computer is on this years PC refresh. When would be a good time to have it swapped out? Do you have any special software?" - [ ] Recommend user to export all bookmarks and store on OneDrive>Documents folder - [ ] Recommend user to screen shot their ex, Quick Access favorites folder, desktop files layouts, pinned applications on desktop - [ ] Store other OneDrive>Documents folder - [ ] Check their Absolute/NetMotion profile (they need to be in TRN SAML profile) >Ask if they access AMD traffic cameras? ## Software Checklist - [ ] Avaya one-X phone - [ ] Adobe - [ ] ArcGIS - [ ] AutoCAD/AutoCAD 3D - [ ] BlueBeam >if user wants both (Adobe & BlueBeam), ask why? - [ ] SketchUp - [ ] MS Project - [ ] MS Visio ## Hardware Checklist Check these devices for outdated models, change their mobile power adapter (round --> USB-C) >Does the user need a GIS Modeling computer? - [ ] GIS Laptop w/ specialist docking station - [ ] Laptop - [ ] Power supply - [ ] Docking station Workgroup: TDS, Team: Tech Services2026-04-10T19:15:402026-05-04T14:10:54false68443907, 235511404424122840427853closedClosedAMD--Serialnumber-- 87C36M3 --COAtag-- --Alexandra Peyalo Rolondo, R ## Steps - [ ] Talking to user about backing up their computers. Send message "your computer is on this years PC refresh. When would be a good time to have it swapped out? Do you have any special software?" - [ ] Recommend user to export all bookmarks and store on OneDrive>Documents folder - [ ] Recommend user to screen shot their ex, Quick Access favorites folder, desktop files layouts, pinned applications on desktop - [ ] Store other OneDrive>Documents folder - [ ] Check their Absolute/NetMotion profile (they need to be in TRN SAML profile) >Ask if they access AMD traffic cameras? ## Software Checklist - [ ] Avaya one-X phone - [ ] Adobe - [ ] ArcGIS - [ ] AutoCAD/AutoCAD 3D - [ ] BlueBeam >if user wants both (Adobe & BlueBeam), ask why? - [ ] SketchUp - [ ] MS Project - [ ] MS Visio ## Hardware Checklist Check these devices for outdated models, change their mobile power adapter (round --> USB-C) >Does the user need a GIS Modeling computer? - [ ] GIS Laptop w/ specialist docking station - [ ] Laptop - [ ] Power supply - [ ] Docking station Workgroup: AMD, Team: Tech Services2026-04-10T19:11:492026-05-04T13:59:132026-05-04T13:59:13false68443907, 235511404424118859927852closedClosedFinance--Serialnumber--7X046M3 --COAtag--DELL77852 --Sharon, M ## Steps - [ ] Talking to user about backing up their computers. Send message "your computer is on this years PC refresh. When would be a good time to have it swapped out? Do you have any special software?" - [ ] Recommend user to export all bookmarks and store on OneDrive>Documents folder - [ ] Recommend user to screen shot their ex, Quick Access favorites folder, desktop files layouts, pinned applications on desktop - [ ] Store other OneDrive>Documents folder - [ ] Check their Absolute/NetMotion profile (they need to be in TRN SAML profile) >Ask if they access AMD traffic cameras? ## Software Checklist - [ ] Avaya one-X phone - [ ] Adobe - [ ] ArcGIS - [ ] AutoCAD/AutoCAD 3D - [ ] BlueBeam >if user wants both (Adobe & BlueBeam), ask why? - [ ] SketchUp - [ ] MS Project - [ ] MS Visio ## Hardware Checklist Check these devices for outdated models, change their mobile power adapter (round --> USB-C) >Does the user need a GIS Modeling computer? - [ ] GIS Laptop w/ specialist docking station - [ ] Laptop - [ ] Power supply - [ ] Docking station Workgroup: Finance, Team: Tech Services2026-04-10T19:02:152026-04-16T19:01:232026-04-16T19:01:23false68443907424117995127851closedClosedSUTD > What application are you using? Other / Not sure > Describe the problem. Bluebeam install > How soon do you need this? Soon — Within a week > Requested By Eric D. Request ID: DTS26-135060 Type: IT Support, Workgroup: SUTD, Team: Tech Services2026-04-10T19:00:192026-04-28T11:55:002026-04-28T11:55:00false68443907424112495727850openFinance--Serialnumber--J0PZCK3 --COAtag--DELL77619 --Patricia, N ## Steps - [ ] Talking to user about backing up their computers. Send message "your computer is on this years PC refresh. When would be a good time to have it swapped out? Do you have any special software?" - [ ] Recommend user to export all bookmarks and store on OneDrive>Documents folder - [ ] Recommend user to screen shot their ex, Quick Access favorites folder, desktop files layouts, pinned applications on desktop - [ ] Store other OneDrive>Documents folder - [ ] Check their Absolute/NetMotion profile (they need to be in TRN SAML profile) >Ask if they access AMD traffic cameras? ## Software Checklist - [ ] Avaya one-X phone - [ ] Adobe - [ ] ArcGIS - [ ] AutoCAD/AutoCAD 3D - [ ] BlueBeam >if user wants both (Adobe & BlueBeam), ask why? - [ ] SketchUp - [ ] MS Project - [ ] MS Visio ## Hardware Checklist Check these devices for outdated models, change their mobile power adapter (round --> USB-C) >Does the user need a GIS Modeling computer? - [ ] GIS Laptop w/ specialist docking station - [ ] Laptop - [ ] Power supply - [ ] Docking station Workgroup: Finance, Type: IT Support, Team: Tech Services2026-04-10T18:47:392026-05-04T13:54:44false68443907, 133022703421894035927765closedClosedDistrict Maintenance > What application are you using? Other / Not sure > Describe the problem. Eleuterio P.'s (EIN# ) badge does not work with time clock. He is unable to clock in or out using badge. > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? Employees needs to be able to clock in/out daily. > Requested By Mario R. Request ID: DTS26-134860 Type: Other, Impact: 1-Severe, Workgroup: District Maintenance, Team: Tech Services2026-04-07T15:57:072026-04-22T20:22:072026-04-22T20:22:07false61209591, 68443907, 133022703424109296427849closedClosedOCE--Serialnumber--3V96BK3 --COAtag--DELL77580 --Ah Yong, S ## Steps - [ ] Talking to user about backing up their computers. Send message "your computer is on this years PC refresh. When would be a good time to have it swapped out? Do you have any special software?" - [ ] Recommend user to export all bookmarks and store on OneDrive>Documents folder - [ ] Recommend user to screen shot their ex, Quick Access favorites folder, desktop files layouts, pinned applications on desktop - [ ] Store other OneDrive>Documents folder - [ ] Check their Absolute/NetMotion profile (they need to be in TRN SAML profile) >Ask if they access AMD traffic cameras? ## Software Checklist - [ ] Avaya one-X phone - [ ] Adobe - [ ] ArcGIS - [ ] AutoCAD/AutoCAD 3D - [ ] BlueBeam >if user wants both (Adobe & BlueBeam), ask why? - [ ] SketchUp - [ ] MS Project - [ ] MS Visio ## Hardware Checklist Check these devices for outdated models, change their mobile power adapter (round --> USB-C) >Does the user need a GIS Modeling computer? - [ ] GIS Laptop w/ specialist docking station - [ ] Laptop - [ ] Power supply - [ ] Docking station Workgroup: OCE, Team: Tech Services2026-04-10T18:41:282026-04-28T19:36:112026-04-28T19:36:11false235511404424105431627848openCSD--Serialnumber--FCZP2J3 --COAtag--DELL75646 --Rhonda, B ## Steps - [ ] Talking to user about backing up their computers. Send message "your computer is on this years PC refresh. When would be a good time to have it swapped out? Do you have any special software?" - [ ] Recommend user to export all bookmarks and store on OneDrive>Documents folder - [ ] Recommend user to screen shot their ex, Quick Access favorites folder, desktop files layouts, pinned applications on desktop - [ ] Store other OneDrive>Documents folder - [ ] Check their Absolute/NetMotion profile (they need to be in TRN SAML profile) >Ask if they access AMD traffic cameras? ## Software Checklist - [ ] Avaya one-X phone - [ ] Adobe - [ ] ArcGIS - [ ] AutoCAD/AutoCAD 3D - [ ] BlueBeam >if user wants both (Adobe & BlueBeam), ask why? - [ ] SketchUp - [ ] MS Project - [ ] MS Visio ## Hardware Checklist Check these devices for outdated models, change their mobile power adapter (round --> USB-C) >Does the user need a GIS Modeling computer? - [ ] GIS Laptop w/ specialist docking station - [ ] Laptop - [ ] Power supply - [ ] Docking station Workgroup: CSD, Team: Tech Services2026-04-10T18:33:082026-05-01T19:58:57false68443907, 133022703, 164183211, 235511404424060007127847closedClosedUrban Forestry > What application are you using? ArcGIS > Describe the problem. I am requesting access to the survery123 arcGIS platform in order to oversee the mowing contractors and locations. https://survey123.arcgis.com/share/31f19ad1fdbe495f92c14869aee48f9c/error?errorCode=share08&returnPath=%2Fsurveys%2F31f19ad1fdbe495f92c14869aee48f9c%2Foverview > How soon do you need this? Flexible — An extended timeline is OK > Requested By Olivia S. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/69d92c0c645c3d98c68cc477/survey123.arcgis.error.png) (24.88kb) Request ID: DTS26-135055 Type: IT Support, Team: Geo, Workgroup: Urban Forestry2026-04-10T17:00:182026-04-10T18:52:392026-04-10T18:52:39false142338538424054564427846openSMO > Describe the problem. Waymo has begun to share out data on potholes via Waze. I would like to compare that data with 311 requests and utility cuts to determine if this is new reports of potholes or stuff we already know. If it is new reports of potholes we should consider filling them. 311 use can be impacted by income, language, etc so a robot reporting potholes may overcome some equity issues with 311 & reactive maintenance. > Describe the solution you have in mind. The data is via JSON and XML so it might be able to be run against existing CSR data. Not sure how close the potholes are > How will we know that our solution is successful? We will have a fairly automated process to get pothole data that is accurate and not duplicative from waze to Districts and OCE. > Users Districts, OCE > Sponsorship Brian Craig > Which Strategic Direction 2023 “Mobility” indicators would this new application impact? ['Accessibility to and equity of multi-modal transportation choices', 'Condition of transportation-related infrastructure'] > Which Austin Strategic Mobility Plan goals would this new application support? ['Health & Safety — Protect Austinites by lowering the risk of travel-related injury and promoting public health.', 'Innovation — Draw inspiration from forward-looking cities around the world, change the way we think about what’s possible, and set an example for the rest of the country.'] > Describe any workarounds you currently have in place or alternative solutions you've considered. I plan to check a few manually against existing CSR data and to physically visit to confirm to see the quality of the data > Is there anything else we should know? This is not a huge priority. > How have other divisions/departments/cities addressed similar challenges? Yes, Kristin B. did a pilot on this with ARR data - she did the data cleaning annually > Requested By Rachel C. Request ID: DTS26-135050 Type: New Application, Workgroup: SMO, Team: Data Science2026-04-10T16:48:062026-05-13T21:16:38false61209591424051743827845openATSD > What application are you using? Maximo > Describe the problem. Tracking Street and Bridges Operations for Whereabouts and projects > How soon do you need this? Flexible — An extended timeline is OK > Requested By Brandon B. Request ID: DTS26-135045 Workgroup: ATSD, Type: IT Support, Product: Maximo, Team: Maximo2026-04-10T16:42:062026-04-16T17:29:49false133040608, 134445095424043119427844closedClosedROW > What application are you using? Other / Not sure > Describe the problem. I'm trying to install Bluebeam Revu on this laptop, but it requires admin approval. Bluebeam is used to edit pdf files, such as traffic control plans. > How soon do you need this? Soon — Within a week > Requested By Stephan K. Request ID: DTS26-135040 Workgroup: ROW, Type: IT Support, Team: Tech Services2026-04-10T16:24:052026-04-10T16:43:442026-04-10T16:43:44false68443907424037861527843openUtilities & Structures--Serialnumber--CZP96G3 --COAtag--DELL75306 --Michael, D ## Steps - [ ] Talking to user about backing up their computers. Send message "your computer is on this years PC refresh. When would be a good time to have it swapped out? Do you have any special software?" - [ ] Recommend user to export all bookmarks and store on OneDrive>Documents folder - [ ] Recommend user to screen shot their ex, Quick Access favorites folder, desktop files layouts, pinned applications on desktop - [ ] Store other OneDrive>Documents folder - [ ] Check their Absolute/NetMotion profile (they need to be in TRN SAML profile) >Ask if they access AMD traffic cameras? ## Software Checklist - [ ] Avaya one-X phone - [ ] Adobe - [ ] ArcGIS - [ ] AutoCAD/AutoCAD 3D - [ ] BlueBeam >if user wants both (Adobe & BlueBeam), ask why? - [ ] SketchUp - [ ] MS Project - [ ] MS Visio ## Hardware Checklist Check these devices for outdated models, change their mobile power adapter (round --> USB-C) >Does the user need a GIS Modeling computer? - [ ] GIS Laptop w/ specialist docking station - [ ] Laptop - [ ] Power supply - [ ] Docking station Workgroup: Utilities & Structures, Team: Tech Services2026-04-10T16:15:162026-04-21T18:44:04false133022703, 164183211422763473227805closedClosedSDD > What application are you using? Other / Not sure > Describe the problem. Request VLC Media Player to convert video file to audio. This is my responsibility as staff liaison with the Boards & Commission to convert WebEx to audio and submit audio files after Impact Fee Advisory Committee meetings. > How soon do you need this? Soon — Within a week > Requested By Tyler F. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/69d6c1f69a27bdf044e54044/vlcvideotoaudioconversion002.pdf) (176.99kb) Request ID: DTS26-134950 Workgroup: SDD, Type: IT Support, Team: Tech Services2026-04-08T21:03:062026-04-09T14:58:152026-04-09T14:58:15false68443907, 235511404424035896627842openUtilities & Structures--Serialnumber--DJB5XD3 --COAtag--DELL75292 --Guadalupe, G ## Steps - [ ] Talking to user about backing up their computers. Send message "your computer is on this years PC refresh. When would be a good time to have it swapped out? Do you have any special software?" - [ ] Recommend user to export all bookmarks and store on OneDrive>Documents folder - [ ] Recommend user to screen shot their ex, Quick Access favorites folder, desktop files layouts, pinned applications on desktop - [ ] Store other OneDrive>Documents folder - [ ] Check their Absolute/NetMotion profile (they need to be in TRN SAML profile) >Ask if they access AMD traffic cameras? ## Software Checklist - [ ] Avaya one-X phone - [ ] Adobe - [ ] ArcGIS - [ ] AutoCAD/AutoCAD 3D - [ ] BlueBeam >if user wants both (Adobe & BlueBeam), ask why? - [ ] SketchUp - [ ] MS Project - [ ] MS Visio ## Hardware Checklist Check these devices for outdated models, change their mobile power adapter (round --> USB-C) >Does the user need a GIS Modeling computer? - [ ] GIS Laptop w/ specialist docking station - [ ] Laptop - [ ] Power supply - [ ] Docking station Workgroup: Utilities & Structures, Team: Tech Services2026-04-10T16:12:002026-04-28T19:35:20false133022703, 164183211424032605427841openUtilities & Structures--Serialnumber--411FHC2 --COAtag-- --Donald, R ## Steps - [ ] Talking to user about backing up their computers. Send message "your computer is on this years PC refresh. When would be a good time to have it swapped out? Do you have any special software?" - [ ] Recommend user to export all bookmarks and store on OneDrive>Documents folder - [ ] Recommend user to screen shot their ex, Quick Access favorites folder, desktop files layouts, pinned applications on desktop - [ ] Store other OneDrive>Documents folder - [ ] Check their Absolute/NetMotion profile (they need to be in TRN SAML profile) >Ask if they access AMD traffic cameras? ## Software Checklist - [ ] Avaya one-X phone - [ ] Adobe - [ ] ArcGIS - [ ] AutoCAD/AutoCAD 3D - [ ] BlueBeam >if user wants both (Adobe & BlueBeam), ask why? - [ ] SketchUp - [ ] MS Project - [ ] MS Visio ## Hardware Checklist Check these devices for outdated models, change their mobile power adapter (round --> USB-C) >Does the user need a GIS Modeling computer? - [ ] GIS Laptop w/ specialist docking station - [ ] Laptop - [ ] Power supply - [ ] Docking station Workgroup: Utilities & Structures, Team: Tech Services2026-04-10T16:06:042026-04-28T19:27:45false133022703, 164183211424031098027840openUrban Forestry--Serialnumber--GPQTR32 --COAtag-- --Michael, J ## Steps - [ ] Talking to user about backing up their computers. Send message "your computer is on this years PC refresh. When would be a good time to have it swapped out? Do you have any special software?" - [ ] Recommend user to export all bookmarks and store on OneDrive>Documents folder - [ ] Recommend user to screen shot their ex, Quick Access favorites folder, desktop files layouts, pinned applications on desktop - [ ] Store other OneDrive>Documents folder - [ ] Check their Absolute/NetMotion profile (they need to be in TRN SAML profile) >Ask if they access AMD traffic cameras? ## Software Checklist - [ ] Avaya one-X phone - [ ] Adobe - [ ] ArcGIS - [ ] AutoCAD/AutoCAD 3D - [ ] BlueBeam >if user wants both (Adobe & BlueBeam), ask why? - [ ] SketchUp - [ ] MS Project - [ ] MS Visio ## Hardware Checklist Check these devices for outdated models, change their mobile power adapter (round --> USB-C) >Does the user need a GIS Modeling computer? - [ ] GIS Laptop w/ specialist docking station - [ ] Laptop - [ ] Power supply - [ ] Docking station Workgroup: Urban Forestry, Team: Tech Services2026-04-10T16:03:302026-04-28T19:13:54false68443907, 133022703, 138721851424028670727839openOCE--Serialnumber--1FTL8G3 --COAtag-- --Anna, M ## Steps - [ ] Talking to user about backing up their computers. Send message "your computer is on this years PC refresh. When would be a good time to have it swapped out? Do you have any special software?" - [ ] Recommend user to export all bookmarks and store on OneDrive>Documents folder - [ ] Recommend user to screen shot their ex, Quick Access favorites folder, desktop files layouts, pinned applications on desktop - [ ] Store other OneDrive>Documents folder - [ ] Check their Absolute/NetMotion profile (they need to be in TRN SAML profile) >Ask if they access AMD traffic cameras? ## Software Checklist - [ ] Avaya one-X phone - [ ] Adobe - [ ] ArcGIS - [ ] AutoCAD/AutoCAD 3D - [ ] BlueBeam >if user wants both (Adobe & BlueBeam), ask why? - [ ] SketchUp - [ ] MS Project - [ ] MS Visio ## Hardware Checklist Check these devices for outdated models, change their mobile power adapter (round --> USB-C) >Does the user need a GIS Modeling computer? - [ ] GIS Laptop w/ specialist docking station - [ ] Laptop - [ ] Power supply - [ ] Docking station Workgroup: OCE, Team: Tech Services2026-04-10T15:58:482026-04-28T19:00:33false133022703, 138721851, 164183211, 235511404424026102027838closedClosedOCE--Serialnumber--8KYK7G3 --COAtag-- --Robert, F ## Steps - [ ] Talking to user about backing up their computers. Send message "your computer is on this years PC refresh. When would be a good time to have it swapped out? Do you have any special software?" - [ ] Recommend user to export all bookmarks and store on OneDrive>Documents folder - [ ] Recommend user to screen shot their ex, Quick Access favorites folder, desktop files layouts, pinned applications on desktop - [ ] Store other OneDrive>Documents folder - [ ] Check their Absolute/NetMotion profile (they need to be in TRN SAML profile) >Ask if they access AMD traffic cameras? ## Software Checklist - [ ] Avaya one-X phone - [ ] Adobe - [ ] ArcGIS - [ ] AutoCAD/AutoCAD 3D - [ ] BlueBeam >if user wants both (Adobe & BlueBeam), ask why? - [ ] SketchUp - [ ] MS Project - [ ] MS Visio ## Hardware Checklist Check these devices for outdated models, change their mobile power adapter (round --> USB-C) >Does the user need a GIS Modeling computer? - [ ] GIS Laptop w/ specialist docking station - [ ] Laptop - [ ] Power supply - [ ] Docking station Type: IT Support, Workgroup: OCE, Team: Tech Services2026-04-10T15:54:032026-05-13T15:36:072026-05-13T15:36:17false235511404422751509727804closedClosedAMD## Wed 4/8/26 * Rachel reached out and asked if SharePoint was having an issue * She said she had submitted an SN ticket for her Autonomous Vehicle site * I helped her check the storage and it was indeed out, causing a work stoppage * I escalated the issue to Jeffery H. at ATS, who resolved the issue immediately * We got the site upgraded from 25GB to 250GB as the program is growing and Rachel needs space for videos as well Workgroup: AMD, Team: Apps, Type: Sharepoint2026-04-08T20:40:402026-04-08T20:42:122026-04-08T20:42:33false100615928424022370527837openHR--Serialnumber--JCZP2J3 --COAtag-- --Zachary, W ## Steps - [ ] Talking to user about backing up their computers. Send message "your computer is on this years PC refresh. When would be a good time to have it swapped out? Do you have any special software?" - [ ] Recommend user to export all bookmarks and store on OneDrive>Documents folder - [ ] Recommend user to screen shot their ex, Quick Access favorites folder, desktop files layouts, pinned applications on desktop - [ ] Store other OneDrive>Documents folder - [ ] Check their Absolute/NetMotion profile (they need to be in TRN SAML profile) >Ask if they access AMD traffic cameras? ## Software Checklist - [ ] Avaya one-X phone - [ ] Adobe - [ ] ArcGIS - [ ] AutoCAD/AutoCAD 3D - [ ] BlueBeam >if user wants both (Adobe & BlueBeam), ask why? - [ ] SketchUp - [ ] MS Project - [ ] MS Visio ## Hardware Checklist Check these devices for outdated models, change their mobile power adapter (round --> USB-C) >Does the user need a GIS Modeling computer? - [ ] GIS Laptop w/ specialist docking station - [ ] Laptop - [ ] Power supply - [ ] Docking station Workgroup: HR, Team: Tech Services2026-04-10T15:47:512026-04-29T13:36:02false133022703, 164183211424018174527836openHR--Serialnumber--JG2G6J3 --COAtag-- --Zackery, S ## Steps - [ ] Talking to user about backing up their computers. Send message "your computer is on this years PC refresh. When would be a good time to have it swapped out? Do you have any special software?" - [ ] Recommend user to export all bookmarks and store on OneDrive>Documents folder - [ ] Recommend user to screen shot their ex, Quick Access favorites folder, desktop files layouts, pinned applications on desktop - [ ] Store other OneDrive>Documents folder - [ ] Check their Absolute/NetMotion profile (they need to be in TRN SAML profile) >Ask if they access AMD traffic cameras? ## Software Checklist - [ ] Avaya one-X phone - [ ] Adobe - [ ] ArcGIS - [ ] AutoCAD/AutoCAD 3D - [ ] BlueBeam >if user wants both (Adobe & BlueBeam), ask why? - [ ] SketchUp - [ ] MS Project - [ ] MS Visio ## Hardware Checklist Check these devices for outdated models, change their mobile power adapter (round --> USB-C) >Does the user need a GIS Modeling computer? - [ ] GIS Laptop w/ specialist docking station - [ ] Laptop - [ ] Power supply - [ ] Docking station Workgroup: HR, Team: Tech Services2026-04-10T15:41:132026-04-24T19:37:57false68443907, 133022703, 138721851, 164183211424016248827835openFinance--Serialnumber--1R2T2J3 --COAtag-- --Alejandro, S ## Steps - [ ] Talking to user about backing up their computers. Send message "your computer is on this years PC refresh. When would be a good time to have it swapped out? Do you have any special software?" - [ ] Recommend user to export all bookmarks and store on OneDrive>Documents folder - [ ] Recommend user to screen shot their ex, Quick Access favorites folder, desktop files layouts, pinned applications on desktop - [ ] Store other OneDrive>Documents folder - [ ] Check their Absolute/NetMotion profile (they need to be in TRN SAML profile) >Ask if they access AMD traffic cameras? ## Software Checklist - [ ] Avaya one-X phone - [ ] Adobe - [ ] ArcGIS - [ ] AutoCAD/AutoCAD 3D - [ ] BlueBeam >if user wants both (Adobe & BlueBeam), ask why? - [ ] SketchUp - [ ] MS Project - [ ] MS Visio ## Hardware Checklist Check these devices for outdated models, change their mobile power adapter (round --> USB-C) >Does the user need a GIS Modeling computer? - [ ] GIS Laptop w/ specialist docking station - [ ] Laptop - [ ] Power supply - [ ] Docking station Workgroup: Finance, Team: Tech Services2026-04-10T15:38:002026-04-24T15:10:52false133022703, 164183211, 235511404424014583427834closedClosedDistrict Maintenance--Serialnumber--9ZHY5G3 --COAtag-- --Isaac, V ## Steps - [ ] Talking to user about backing up their computers. Send message "your computer is on this years PC refresh. When would be a good time to have it swapped out? Do you have any special software?" - [ ] Recommend user to export all bookmarks and store on OneDrive>Documents folder - [ ] Recommend user to screen shot their ex, Quick Access favorites folder, desktop files layouts, pinned applications on desktop - [ ] Store other OneDrive>Documents folder - [ ] Check their Absolute/NetMotion profile (they need to be in TRN SAML profile) >Ask if they access AMD traffic cameras? ## Software Checklist - [ ] Avaya one-X phone - [ ] Adobe - [ ] ArcGIS - [ ] AutoCAD/AutoCAD 3D - [ ] BlueBeam >if user wants both (Adobe & BlueBeam), ask why? - [ ] SketchUp - [ ] MS Project - [ ] MS Visio ## Hardware Checklist Check these devices for outdated models, change their mobile power adapter (round --> USB-C) >Does the user need a GIS Modeling computer? - [ ] GIS Laptop w/ specialist docking station - [ ] Laptop - [ ] Power supply - [ ] Docking station Workgroup: District Maintenance, Team: Tech Services2026-04-10T15:35:092026-04-30T18:22:082026-04-30T18:22:08false133022703, 138721851424013404127833closedClosedROW > What application are you using? AMANDA > Describe the problem. Please process Stephan K.'s AMANDA NURF. He previously had AMANDA access as a Contractor. He has been rehired as an FTE with a gap between the contract and FTE hiring and no longer has AMANDA access. > How soon do you need this? Soon — Within a week > Requested By Russell B. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/69d917cd3959a13b30e1241e/new_tpw_dts_v7_amanda_stephank.docx) (42.65kb) Request ID: DTS26-135035 Workgroup: ROW, Type: IT Support, Impact: 1-Severe, Need: 1-Must Have, Product: AMANDA, Team: AMANDA2026-04-10T15:33:052026-04-16T17:00:052026-04-16T17:00:11false63309637422522401227786closedClosedVZOn the fatality details page, add the temporary crash banner that exists already on the crash details page. Slight modifications are needed: 1. On the fatality details page only, hide the **Delete** button from the banner at all times. 2. For both the crash details and fatality details pages, update the banner text to be: > This preliminary crash record was created by the Vision Zero team and serves as a placeholder until the official crash report is received from TxDOT — it may be modified or removed at any time _This mockup depicts banner text which differs from what is desired. See above._ <img width="1440" height="794" alt="Image" src="https://github.com/user-attachments/assets/f9a216f4-11cf-4957-aac2-030ac17beb27" />Team: Dev, Need: 1-Must Have, Workgroup: VZ, Product: Vision Zero Crash Data System2026-04-08T14:18:372026-04-16T19:32:242026-04-16T19:32:24false12474808424013044327832closedClosedDistrict Maintenance--Serialnumber--5D70DK3 --COAtag-- --Eladio, M ## Steps - [ ] Talking to user about backing up their computers. Send message "your computer is on this years PC refresh. When would be a good time to have it swapped out? Do you have any special software?" - [ ] Recommend user to export all bookmarks and store on OneDrive>Documents folder - [ ] Recommend user to screen shot their ex, Quick Access favorites folder, desktop files layouts, pinned applications on desktop - [ ] Store other OneDrive>Documents folder - [ ] Check their Absolute/NetMotion profile (they need to be in TRN SAML profile) >Ask if they access AMD traffic cameras? ## Software Checklist - [ ] Avaya one-X phone - [ ] Adobe - [ ] ArcGIS - [ ] AutoCAD/AutoCAD 3D - [ ] BlueBeam >if user wants both (Adobe & BlueBeam), ask why? - [ ] SketchUp - [ ] MS Project - [ ] MS Visio ## Hardware Checklist Check these devices for outdated models, change their mobile power adapter (round --> USB-C) >Does the user need a GIS Modeling computer? - [ ] GIS Laptop w/ specialist docking station - [ ] Laptop - [ ] Power supply - [ ] Docking station Workgroup: District Maintenance, Team: Tech Services2026-04-10T15:32:262026-04-24T15:05:242026-04-24T15:05:24false133022703, 138721851424010586627831openDistrict Maintenance--Serialnumber--HPQ5XD3 --COAtag-- --Bardo, M ## Steps - [ ] Talking to user about backing up their computers. Send message "your computer is on this years PC refresh. When would be a good time to have it swapped out? Do you have any special software?" - [ ] Recommend user to export all bookmarks and store on OneDrive>Documents folder - [ ] Recommend user to screen shot their ex, Quick Access favorites folder, desktop files layouts, pinned applications on desktop - [ ] Store other OneDrive>Documents folder - [ ] Check their Absolute/NetMotion profile (they need to be in TRN SAML profile) >Ask if they access AMD traffic cameras? ## Software Checklist - [ ] Avaya one-X phone - [ ] Adobe - [ ] ArcGIS - [ ] AutoCAD/AutoCAD 3D - [ ] BlueBeam >if user wants both (Adobe & BlueBeam), ask why? - [ ] SketchUp - [ ] MS Project - [ ] MS Visio ## Hardware Checklist Check these devices for outdated models, change their mobile power adapter (round --> USB-C) >Does the user need a GIS Modeling computer? - [ ] GIS Laptop w/ specialist docking station - [ ] Laptop - [ ] Power supply - [ ] Docking station Workgroup: District Maintenance, Team: Tech Services2026-04-10T15:28:102026-04-24T15:01:12false68443907, 164183211, 235511404424008475927830closedClosedROW > What application are you using? Other / Not sure > Describe the problem. Requesting Bluebeam access for our new ROW Inspector (FTE), Stephan K. Please reach out to him via Teams to assist with setup at your earliest convenience. > How soon do you need this? Soon — Within a week > Requested By Russell B. Request ID: DTS26-135030 Workgroup: ROW, Type: IT Support, Team: Tech Services2026-04-10T15:24:062026-04-10T16:19:452026-04-10T16:19:45false68443907424003308327829closedClosedOOD--Serialnumber-- --COAtag-- --Susan, D ## Steps - [ ] Talking to user about backing up their computers. Send message "your computer is on this years PC refresh. When would be a good time to have it swapped out? Do you have any special software?" - [ ] Recommend user to export all bookmarks and store on OneDrive>Documents folder - [ ] Recommend user to screen shot their ex, Quick Access favorites folder, desktop files layouts, pinned applications on desktop - [ ] Store other OneDrive>Documents folder - [ ] Check their Absolute/NetMotion profile (they need to be in TRN SAML profile) >Ask if they access AMD traffic cameras? ## Software Checklist - [ ] Avaya one-X phone - [ ] Adobe - [ ] ArcGIS - [ ] AutoCAD/AutoCAD 3D - [ ] BlueBeam >if user wants both (Adobe & BlueBeam), ask why? - [ ] SketchUp - [ ] MS Project - [ ] MS Visio ## Hardware Checklist Check these devices for outdated models, change their mobile power adapter (round --> USB-C) >Does the user need a GIS Modeling computer? - [ ] GIS Laptop w/ specialist docking station - [ ] Laptop - [ ] Power supply - [ ] Docking station Workgroup: OOD, Team: Tech Services, Type: Hardware Support2026-04-10T15:12:392026-04-16T16:07:152026-04-16T16:07:15false235511404424000250627828closedClosedATSD > What application are you using? Moped > Describe the problem. Grant access to MoPed. > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? We need to submit several work orders to Signs / Markings by the end of today. > Requested By Ricky C. Request ID: DTS26-135025 Workgroup: ATSD, Type: IT Support, Impact: 1-Severe, Team: Dev, Product: Moped2026-04-10T15:06:062026-04-10T16:24:022026-04-10T16:24:22false37249039423969258927827closedClosedOCE > What application are you using? Other / Not sure > Describe the problem. Request from Ronald Castaneda Telecom Construction Supervisor... Michael Gloria is needing to be removed from the DSD G:Drive and Added to the TPW G:Drive \\coacd.org\dfs\TPW\pwd\Street & Bridge Division\Office_of_City_Engineer "\\coacd.org\dfs\TPW\ATD\ATD\Misc\Batch_Files" and copy the Map_G_PWD_TPW > How soon do you need this? Soon — Within a week > Requested By Ronald C. Request ID: DTS26-135020 Type: IT Support, Workgroup: OCE, Team: Tech Services2026-04-10T14:09:062026-04-10T14:32:092026-04-10T14:32:09false68443907, 133022703423498759627826closedClosedATSD > What application are you using? Other / Not sure > Describe the problem. Requesting to install the latest version of Synchro - I had a license with my previous computer, but I failed to reinstall on my new machine when that was issued to me a few weeks ago. > How soon do you need this? Soon — Within a week > Is there anything else we should know? My project related tasks are dependent on this software > Requested By Josh G. Request ID: DTS26-135015 Workgroup: ATSD, Type: IT Support, Team: Tech Services2026-04-09T21:24:062026-04-15T13:13:482026-04-15T13:13:48false68443907421897539627766closedClosedFinance > What application are you using? Finance & Purchasing Portal > Describe the problem. new account setup > How soon do you need this? Soon — Within a week > Requested By Joe J. Request ID: DTS26-134865 Workgroup: Finance, Type: IT Support, Type: Other, Team: Apps, Product: Finance & Purchasing Portal2026-04-07T16:03:062026-04-07T16:14:292026-04-07T16:14:29false37249039423496677627825closedClosedSPPLet's show Heather how to add an Excel data visualization to a SharePoint page ([test page](https://cityofaustin.sharepoint.com/sites/tpwCPRG/SitePages/TEST.aspx)). This is a critical component to developing their [reporting platform](https://github.com/cityofaustin/atd-data-tech/issues/27140). 1. Build your Excel workbook 2. Create a chart in the workbook 3. Upload your Excel workbook to [the Test Reporting Library here](https://cityofaustin.sharepoint.com/sites/tpwCPRG/Test%20Reporting%20Library/Forms/AllItems.aspx). 4. Copy the link to the document. 5. Click Edit on the top right of this page to start editing this page. 6. In a section below, add the File and Media web part. 7. Paste the link to the document as the source for the webpart. 8. In the web part settings, choose to display a specific chart, table, or named range, rather than the whole workbook. 9. Click Republish in the right corner of the page to save and publish. A demo with Heather, Susanne, and Kate is scheduled for 4/10.Team: Data Science, Workgroup: SPP, Type: Sharepoint, Project: CPRG Data Analysis & Reporting2026-04-09T21:19:252026-04-10T20:21:582026-05-14T21:32:07false31259724, 110200023423484138227824openATSD > What application are you using? ArcGIS > Describe the problem. I've spoken with Andrew and Charlie H. about this request. I'm working with Urban Trails to automate a calculation of trail cost per segment based on length of the trail line feature and the type of trail. The cost per type of trail would be joined together and then the length would be multiplied by by the joined cost per length for the trail type resulting in the estimated segment cost. Ultimately I want this data available in Power BI so I can aggregate up to the cost per trail project and alternative alignments. Charlie said that the FME process should be able to write the resulting tabular dataset to the Open Data Portal which Power BI can connect to (he gave me documentation that I'll be able to take care of this connection). Ideally the FME would run once an hour and if that is a problem, at minimum once a day. In addition to the Open Data Portal output, it would be nice to have the FME process write the data output to a AGOL line feature with all the origional data + cost per mile + resulting cost. Trail segment feature (I want to retain all columns in the resulting merged / calculated dataset) https://austin.maps.arcgis.com/home/item.html?id=6169cdfb26b34136b0763c06b89c3b72&sublayer=0 I'm wanting one additional text field in this dataset named Alternative This is the cost data to join on fields Trail Type https://austin.maps.arcgis.com/home/item.html?id=6612379bc9764a8593d23d784edc2624 Calculated Cost per feature will be length (ft) / 5280 (to get to miles) x Cost-per-Mile (from joined data) Write output to AGOL Line Layer & tabular data only to Open Data Portal (to be sent to Power BI) > How soon do you need this? Soon — Within a week > Is there anything else we should know? I'm trying to progress this proof of concept with Urban Trails fairly soon. Thanks, Nathan > Requested By Nathan W. Request ID: DTS26-135010 Workgroup: ATSD, Type: Data, Team: Geo, Team: Data Science2026-04-09T20:51:062026-05-13T14:43:38true30810522, 80716478423452644627823openDistrict Maintenance > What application are you using? Maximo > Describe the problem. Can add pictures in EZMAX mobile app now but when you look them up on a computer they are not showing up > How soon do you need this? Soon — Within a week > Is there anything else we should know? the sooner the better as we are on call and the field staff cannot close work orders out in the field > Requested By Jorge L. Request ID: DTS26-135005 Type: Other, Product: Maximo, Team: Maximo, Workgroup: District Maintenance2026-04-09T19:42:052026-05-11T19:35:18false133040608, 134445095423451332527822closedClosedDistrict Maintenance > What application are you using? Maximo > Describe the problem. The following need to be added to Maximo so we can add them to the actuals on our Work Orders Dejuan L. Tyler C. Elian G. > How soon do you need this? Soon — Within a week > Requested By Jorge L. Request ID: DTS26-135000 Type: IT Support, Product: Maximo, Team: Maximo, Workgroup: District Maintenance2026-04-09T19:39:052026-04-15T20:08:172026-04-15T20:08:17false133040608423427215827821openROW### Acceptance Criteria - We need to pull a list of folders that match the criteria provided below. - Once the list is approved by UC team, we will need to update the status of those folders from "In Review" to "Pending Customer Action" - Parameters: - Folder type: UC - Folder Status: In Review - Has at least 1 open Process in Review Process Group (except Application Review Process (82005)) with To Start date prior to 1/1/2025 and no Ended Date - Data to pull: - FolderRSN - Folder subtype - Process Description (of open process) - Process Started Date --- ### Change Management - 4/30/25 - Vish - Updated AC and moved to Backlog - 5/7/26 - Vish - Updated AC to reflect To Start date instead of Started Date --- > What application are you using? AMANDA > Describe the problem. ## Batch Job to Correct UC Folder Status from "In Review" to "Pending Customer Action" ### __Description:__ Requesting the creation of a batch job to correct UC folders that are currently in an incorrect status of "In Review" but should be in "Pending Customer Action." ### __Business Issue:__ There are ~700+ UC cases that remain in an "In Review" status despite having no recent review activity by the customer, misrepresenting the true workflow state. ### __Proposed Solution:__ Develop a batch job that: - Identifies all UC folders with a status of "In Review" - Evaluates associated Review-related Processes - Flags records where the Review Process has a "Started" date prior to 2025 - Updates those UC folders to "Pending Customer Action" ### __Acceptance Criteria:__ - Batch job successfully identifies all qualifying UC folders - Only records meeting the defined criteria are updated - Status is updated from "In Review" to "Pending Customer Action" - No impact to UC folders with active or recent (2025+) review processes ### __Stakeholders:__ - Chris N., Izzy P., Paloma A.R., Russell B., Jaclyn L. > How soon do you need this? Soon — Within a week > Requested By Russell B. Request ID: DTS26-134995 Workgroup: ROW, Type: Other, Impact: 2-Major, Need: 2-Should Have, Product: AMANDA, Provider: LaunchIT, Team: AMANDA2026-04-09T18:48:062026-05-15T16:19:39false33665701, 49930868, 51680715, 63309637423416156127820openSMD > What application are you using? SMD Data Tracker > Describe the problem. We'd like to see if contractor work orders for long line can be routed to a new work order (with a potential new requester type - "RPMs") once it has passed inspection. > Describe the outcome you'd like to see when this feature is implemented. SMD needs to add RPMs after the contractor has restriped the long line. We'd like to make it easier for supervisors and technicians to see the needed work. > Describe any workarounds you currently have in place or alternative solutions you've considered. Manually reviewing and assigning the street segments to the crew. > Requested By Lauren S. Request ID: DTS26-134990 Workgroup: SMD, Team: Apps, Need: 2-Should Have, Type: Enhancement2026-04-09T18:24:062026-05-12T19:47:06false61209591423404953127819openDistrict Maintenance, Utilities & StructuresProduct: Maximo, Team: Maximo, Workgroup: District Maintenance, Workgroup: Utilities & Structures2026-04-09T18:00:442026-04-09T20:23:15false134445095247024358818657closedClosedSMDWorkgroup: SMD, Type: Data, Team: Geo2024-08-16T13:07:132024-08-16T13:09:402024-08-16T13:09:41false80716478423345022227816openROW > What application are you using? ArcGIS > Describe the problem. ## Add the Comprehensive Transportation Network (CTN) Layer to Property Profile ### __Description:__ ROW Management requests to add the Comprehensive Transportation Network (CTN) feature class as a visible layer on the Property Profile via a direct request from Jim D. to support the work zone data exchange. This layer would provide additional context to external customers and support their permitting and coordination efforts. The CTN layer does not duplicate or replace any existing resources currently available to external users. Instead, it enhances visibility into transportation infrastructure and planning data, improving overall user understanding during the permitting process. ### __Proposed Approach / Dependencies:__ - ROW will coordinate with the DTS Geo Team for approval of the CTN layer being made public for authoritative use. - Upon approval, ROW will submit a ServiceNow incident (SN (INC)) to request implementation. - Implementation to be completed by Dwayne and Surbhi in ATS. ### __Acceptance Criteria:__ - CTN feature class is available as a selectable layer on the Property Profile. - Layer is visible and accessible to external users. - DTS Geo Team approval is documented prior to implementation. > How soon do you need this? Soon — Within a week > Requested By Russell B. Request ID: DTS26-134985 Workgroup: ROW, Type: Data, Team: Geo2026-04-09T15:57:062026-05-07T14:34:36false80716478, 114594205423329251427815closedClosedPavement Operations > What application are you using? Other / Not sure > Describe the problem. Need two iPads switched over from users. > How soon do you need this? Soon — Within a week > Requested By Jonathan G. Request ID: DTS26-134980 Type: Mobile Device Support (MDM), Workgroup: Pavement Operations, Team: Tech Services2026-04-09T15:27:062026-04-13T12:39:462026-04-13T12:39:46false164183211423328241327814openDTSWe've noticed that Docker Hub is becoming less reliable over time and would like to explore a different provider for our Airflow stack Docker pulls. We've discussed [AWS ECR](https://aws.amazon.com/ecr/) as a possibility. The registry does not need to make the images publicly available since our code is already open. DAG candidates for testing: - atd_service_bot_issue_intake - dts_public_safety_incident_reports **In Scope** - Update the GitHub Action workflow to publish to ECR - Update the DAG to pull image from ECR - Document the steps that we need to follow for subsequent repos (GH Action secrets, IAM) Workgroup: DTS, Team: Dev, Type: Enhancement, Type: DevOps2026-04-09T15:25:102026-04-09T15:25:10false423274719427813closedClosedSUTD > What application are you using? Other / Not sure > Describe the problem. Error message when opening computer > Requested By Diane R. Request ID: DTS26-134975 Type: Bug Report, Impact: 1-Severe, Workgroup: SUTD, Team: Tech Services, Type: Hardware Support2026-04-09T13:54:062026-04-09T15:12:512026-04-09T15:12:51false68443907, 133022703, 164183211423272752827812closedClosedLand Development Engineering > What application are you using? Other / Not sure > Describe the problem. Laptop not connecting to internet - at Tech office > How soon do you need this? Soon — Within a week > Requested By Lisa G. Request ID: DTS26-134970 Team: Tech Services, Type: Hardware Support, Workgroup: Land Development Engineering2026-04-09T13:51:062026-04-09T15:40:132026-04-09T15:40:13false164183211423250573827811closedClosedPIO > What application are you using? Other / Not sure > Describe the problem. AVAYA issues logging in. > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? ASAP > Requested By Diane W. Request ID: DTS26-134965 Workgroup: PIO, Type: IT Support, Impact: 1-Severe, Team: Tech Services2026-04-09T13:15:112026-04-09T15:20:352026-04-09T15:20:35false68443907, 133022703, 164183211423225510227810openSBO > What application are you using? Maximo > Describe the problem. Maximo desktop - page is not loading. See attachement > How soon do you need this? Urgently — Critical that this is addressed today > Requested By Monika S. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/69d79dca0b38e9b3757b3bcd/image1.png) (40.11kb) Request ID: DTS26-134960 Type: Other, Impact: 1-Severe, Product: Maximo, Team: Maximo, Workgroup: SBO2026-04-09T12:39:052026-04-09T13:41:20false133040608, 134445095422806637227809closedClosedTPWWe've discussed moving from Create React App which is deprecated to using Vite for our local development server and builds. This opens a path to addressing some needed updates and a TypeScript migration without closing the door on future framework or plugin options. It also puts us in a better position to respond to security vulnerabilities and to keep the platform stable in the future. Resources: - Upgrade guide https://www.robinwieruch.de/vite-create-react-app/ which is referenced in the [CRA sunsetting blog post](https://react.dev/blog/2025/02/14/sunsetting-create-react-app#how-to-migrate-to-a-build-tool) - https://vite.dev/guide/ - Research build options available with Vite (and other decisions we’ll need to make; TS config, plugins, etc) - [Refinement discussion on April 8th, 2026](https://docs.google.com/document/d/1k6L33xi1zDWEtW3n3oh212DmDug2F8yHLaZ-XW20Dsg/edit?tab=t.0#heading=h.x1wguivjyqky) **In Scope** - Migrate to Vite - Update package.json as needed to start the local server and to build from the command line - Update env vars to be Vite compatible - Update config to allow TypeScript code but not require it for a successful build to support future code migration - Update Netlify deploy preview config like the build command and variables to have a successful deployment - Use new Netlify project for deployment so we don't have to worry about unwinding existing deployment commands stored in the current projects and can start fresh **Unknowns** - Setting base path to `/moped` - Do we need to continue with `env-cmd` or is there a more modern pattern for handling multi-stage builds? - We also have a `development` build command that is likely deprecated and tied to our previous Heroku-powered deploy previews - Using https locally (is this still needed?) - Netlify config tried to CRA Team: Dev, Need: 1-Must Have, Product: Moped, Workgroup: TPW2026-04-08T22:23:182026-05-07T15:01:082026-05-07T15:01:08false37249039422802470027808openDTSWe are currently on version 6 of React Router, and we should update to version 7 to be on the latest version and also open the door to framework mode if ever needed. **In Scope** - Use https://reactrouter.com/upgrading/v6 to migrate to v7 without using framework modeWorkgroup: DTS, Team: Dev, Product: Moped, Type: Tech Debt2026-04-08T22:15:142026-04-08T22:15:14false422801089327807openDTSWe are standing up Umami and need to make decisions around data backups and data retention. **In Scope** - Create cron to pg_dump the Postgres database in the Umami stack and move to S3? - Schedule nightly Workgroup: DTS, Team: Dev, Type: DevOps2026-04-08T22:12:192026-04-08T22:12:19false422789963927806closedClosedATSD > What application are you using? Other / Not sure > Describe the problem. My laptop (Precision 7680) is no longer able to charge. Tried using docking station and directly charging. I am out of office until next week. I would like to get this checked out April 13. I would like to be able to have a working laptop by then. Thanks. > How soon do you need this? Soon — Within a week > Is there anything else we should know? April 13. Can go to Ben White. > Requested By Chris N. Request ID: DTS26-134955 Workgroup: ATSD, Team: Tech Services, Type: Hardware Support2026-04-08T21:54:052026-04-14T12:23:592026-04-14T12:23:59false235511404422729708227803closedClosedCSD## Background The Living Streets team has requested updates to the [Viability Map](https://experience.arcgis.com/experience/99935e2f50ea421a885a8ae4d8d8b91f) to better reflect how applications across all programs will be evaluated moving forward. Specifically, they would like the map to align with updated evaluation methodology and incorporate the ability for Neighborhood Block Party residents to see if their block is eligible for the program. ## What's included - Data refresh - Methodology refresh: remove speed limit, add ASMP level, add traffic signal, add transit route, and keep exclusion zones - Display refresh. 3 layers: Healthy Street Viability, Play Street Viability, Neighborhood Block Party Viability ## Methodology checks provided by Living Streets <img width="542" height="418" alt="Image" src="https://github.com/user-attachments/assets/0f2bcd90-8707-4100-a98f-12a2f290094a" /> ## Approach - We'll start by creating prototypes for LS to review and provide feedback on. - Nearby Streets data won't be included in the prototype. We can add it in later if needed. ## Questions - How will we make these changes in a way that we can share the map with LS for feedback and approval before it's shared with the public? - Team: Geo, Workgroup: CSD2026-04-08T20:03:132026-04-10T22:25:222026-04-10T22:25:22false114594205422729533427802closedClosedOPMThis issue is to get started on #27164 with the following updates to the [TPW Bond Spending dashboard](https://app.powerbigov.us/groups/me/apps/8b3b3a24-0d86-4879-8b4c-002167f3c311/reports/ca3cd054-1b1e-42a2-91de-f2a83da81ea4/ReportSectionce4fccf0db322e48188d?ctid=5c5e19f6-a6ab-4b45-b1d0-be4608a9a67f). ([Miro board](https://miro.com/app/board/uXjVGlLXwe4=/)) - [x] Create a new view called **TPWstat Bond Reporting** (or TPWstat Reporting if that's too long) using the `All Bond Programs / Spending` view to start, then make these changes - [x] Include only Local Mobility Programs: - Bikeways - Local Transit - Neighborhood Partnering - Safe Routes - Sidewalks - Street Programs - Traffic Signals - Urban Trails - Vision Zero - [x] Focus on FY26 - [x] Add a call out for `Percent Obligated` - Add it to the top of the call outs, so it appears above `Obligated` - [x] Add RYG indicator for the `Relative to Spend Plan` call out - Use the same logic as the RYG indicator on the `Relative to Baseline` call out - Green: <5% - Yellow: 5-30% - Red: >30% - [ ] Add line graphs for - [x] Encumbered - [ ] Matched to Grants #27501 - [ ] _Nice to have:_ Add definitionsType: Enhancement, Team: Data Science, Product: 2020 Bond Progress Dashboard, Workgroup: OPM2026-04-08T20:02:562026-04-28T00:39:362026-04-28T14:55:31false30810522422715973627801closedClosedPDD > What application are you using? Other / Not sure > Describe the problem. Bluebeam software update > How soon do you need this? Soon — Within a week > Requested By Reynaldo D. Request ID: DTS26-134945 Type: IT Support, Workgroup: PDD, Team: Tech Services2026-04-08T19:39:062026-04-08T19:59:372026-04-08T19:59:38false235511404422705731927800closedClosedUrban Forestry, SBO St Elmo ## Device & User Information (first name and last initial, no last names) Laptop/ Dock/ TV & Kirk, S ## What's the problem? User requested to setup the TV in pavement room and need to look into it ## What did you do to resolve the issue Have moved the TV from back room and placed it back, checked and see that everything was working well, we replaced it with a dock due to the network port issue, have completed the cabling management and made sure everything was looking good.Type: IT Support, Workgroup: Urban Forestry, Workgroup: SBO, Type: Hardware Support2026-04-08T19:19:012026-04-08T19:19:322026-04-08T19:19:32false138721851422701158127799closedClosedUrban Forestry ST Elmo ## Device & User Information (first name and last initial, no last names) Network Port, Docking & Clinton, H ## What's the problem? Users ethernet cable has been pulled to the printer, and currently he is on a Wi-Fi, requesting for a new ethernet lan connectivity to his place ## What did you do to resolve the issue We have checked and see that there is only one empty port and that is running to printer from his desk, tried figuring out multiple ways but seems like we couldn't find an alternative.Type: IT Support, Workgroup: Urban Forestry, Team: Tech Services, Type: Hardware Support2026-04-08T19:11:422026-04-28T15:35:042026-04-28T15:35:09false133022703, 138721851422679323427798openOCE > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. I need to send a large file folder to an external party via the COA SharePoint system. > How soon do you need this? Soon — Within a week > Requested By Colby D. Request ID: DTS26-134940 Type: IT Support, Team: Apps, Provider: ATS, Workgroup: OCE, Type: Sharepoint2026-04-08T18:36:062026-04-16T19:57:31false21112975, 67915167, 100615928422671446327797closedClosedMobility ServicesI am receiving reports that users cannot SSO into MSP starting today, it keeps looping back to the sign in page. I am also having the same issue in MSP and it is linked to a certification issue(?). I don't recall changing the certs and it hasn't expired as far as I know. This is the error: <img width="1009" height="78" alt="Image" src="https://github.com/user-attachments/assets/9b04430a-1858-4500-9bf9-3a51549bd7bf" /> Type: Bug Report, Team: Apps, Provider: Knack, Workgroup: Mobility Services, Product: Mobility Services Portal2026-04-08T18:25:182026-04-08T20:30:502026-04-08T20:30:50false31259724, 67915167422658874627796closedClosedPDD > What application are you using? Other / Not sure > Describe the problem. Need an HDMI for the collaboration room > How soon do you need this? Urgently — Critical that this is addressed today > Requested By Fernando C. Request ID: DTS26-134935 Impact: 1-Severe, Workgroup: PDD, Team: Tech Services, Type: Hardware Support2026-04-08T18:03:072026-04-08T18:17:442026-04-08T18:33:38false133022703, 235511404421882779727764closedClosedOCE > What application are you using? Other / Not sure > Describe the problem. Supervisor Floyd B. is needing a MiFi. He was not issued one. > How soon do you need this? Soon — Within a week > Requested By Arielle P. Request ID: DTS26-134855 Type: Other, Workgroup: OCE, Team: Tech Services, Type: Hardware Support2026-04-07T15:36:092026-04-15T13:18:372026-04-15T13:18:37false164183211422643090427795closedClosedROW > What application are you using? AMANDA > Describe the problem. ## Permit Print Email Text Overwritten by Changes from #14815 ### __Description:__ The work completed under ticket #14815, intended to update the automation of emailing bills from the Fee tab, has inadvertently overwritten the email text for multiple permit print email templates. ### Impacted Email Templates: - Driveway Sidewalk Permit – Email (50561) - ROW Excavation Permit – Email (50510) - Parking Permit – Email (50558) - Vending Permit – Email (50552) - Valet Operator Permit – Email (50554) - Valet Parking Permit – Email (50553) - Temporary Valet Parking – Email (50567) - Film Closure Permit ROW – Email (50556) - Street Event Permit ROW Use – Email (50559) - Temp Use Permit ROW Use – Email (50551) - PSM - Permit Report - Email (85012) ### Affected Folders: - EX, RW, PSM, DS ### Unaffected: - LC (appears unaffected) ### __Expected Behavior:__ Changes from #14815 should only apply to the automation of billing emails from the Fee tab. ### __Actual Behavior:__ The email text for multiple permit print templates has been replaced/overwritten. ### __Requested Action:__ - Revert all impacted permit print email templates to their previous language. - Ensure that updates from #14815 are scoped strictly to bill email automation and do not impact other email templates. > Website Address https://amanda.austintexas.gov/backoffice/core/home.zhtml# Internet Browser: Chrome > Requested By Russell B. Request ID: DTS26-134930 Workgroup: ROW, Type: Bug Report, Impact: 2-Major, Need: 1-Must Have, Product: AMANDA, Team: AMANDA2026-04-08T17:36:062026-04-08T19:51:092026-04-08T20:00:08false49930868, 51680715, 63309637422640281327794closedClosedSBO DALTON ## Device & User Information (first name and last initial, no last names) ## What's the problem? users' computers are not connecting to the wifi ## What did you do to resolve the issue Messaged Robert P with ATS about the network issues and he asked "Ok....it looks like that ap is down......can you submit a ticket for this issue? I will have one of my guys go out there. Will you be the contact for this?" submitted INC0562973 to have network tech come and look at the modems. Network tech came and looked at modems then reset the apType: IT Support, Workgroup: SBO, Type: Hardware Support2026-04-08T17:30:482026-04-08T17:31:572026-04-08T17:32:06false133022703422623040627793openVZPVAMU has been working on a grant-based project to develop a language model that identifies contributing crash factors from crash narratives. We should evaluate the effectiveness of this model versus a freely available pre-trained language model. PVAMU have provided us their results dataset which lists the contributing factors identified by their model as well as the contributing factors indicated on the CR3 by the investing officer. The task is to expand the PVA results dataset to by adding results from a pre-trained model of our choosing, so that we can evaluate how well the models are performing.Team: Dev, Need: 1-Must Have, Workgroup: VZ, Product: Vision Zero Crash Data System, Team: Data Science2026-04-08T17:03:322026-04-09T18:41:45false30810522422613510727792openOPM > What application are you using? Other / Not sure > Describe the problem. I need to have Power BI Installed on my laptop. > How soon do you need this? Soon — Within a week > Is there anything else we should know? The BI&Data will be hosting a training for me to help with TPW Stat while the team is out during summer. > Requested By Natalie R. Request ID: DTS26-134925 Type: Other, Team: Apps, Workgroup: OPM, Product: Power BI2026-04-08T16:45:222026-04-08T17:47:49false31259724422608776327791closedClosedATSD > What application are you using? Other / Not sure > Describe the problem. New keyboard > How soon do you need this? Urgently — Critical that this is addressed today > Requested By Matthew S. Request ID: DTS26-134920 Workgroup: ATSD, Impact: 1-Severe, Team: Tech Services, Type: Hardware Support2026-04-08T16:36:062026-04-09T11:40:222026-04-09T11:40:22false235511404422593813527790closedClosedFinance > What application are you using? Finance & Purchasing Portal > Describe the problem. Replace the Final Review email getting routed to the from Dan to Paige W. > How soon do you need this? Soon — Within a week > Requested By Demarcos M. Request ID: DTS26-134915 Workgroup: Finance, Type: Data, Team: Apps, Product: Finance & Purchasing Portal2026-04-08T16:09:072026-04-14T17:15:162026-04-30T15:39:37false21112975, 170656233422593798327789closedClosedCSD > What application are you using? Other / Not sure > Describe the problem. Need replacement power cord for ProMax laptop. My cord was lent and left in BW conference room (may have been returned to IT or went somewhere else) > How soon do you need this? Soon — Within a week > Requested By Preston S. Request ID: DTS26-134910 Workgroup: CSD, Team: Tech Services, Type: Hardware Support2026-04-08T16:09:062026-04-08T17:13:502026-04-09T13:52:25false235511404422567424627788closedClosedTDS > What application are you using? AMANDA > Describe the problem. It appears that AMANDA access/app has been removed from my computer. It also appears that my user account for AMANDA is no longer active. I need to have access to AMANDA restored and my user privileges restored. Thank you. Internet Browser: Chrome > Requested By Curtis B. Request ID: DTS26-134905 Type: Bug Report, Impact: 2-Major, Workgroup: TDS, Product: AMANDA, Team: AMANDA2026-04-08T15:27:062026-05-12T14:55:102026-05-12T14:55:19false49930868, 63309637422544162627787closedClosedVZVZ is requesting an AGOL group to share data with TooleDesign. As part of this request two AGOL accounts need to be generated for the Toole staff.Type: IT Support, Team: Geo, Workgroup: VZ2026-04-08T14:52:332026-04-17T21:22:352026-04-17T21:22:35false80716478350072770225072closedClosedJohn had the great idea to set up an email alert if and when citybase 500s: https://github.com/cityofaustin/atd-citybase/pull/17#issuecomment-3376820950 Team: Dev, Project: CityBase Payment Integration2025-10-09T21:52:492025-10-28T18:53:092025-10-28T18:53:09false12474808422514963427785closedClosedPIOCan I please request to updates to the Mobility Annual Plan ([https://experience.arcgis.com/experience/d8c297a2c4b840278f0708aad8b706b1/page/Local-Mobility-Annual-Plan](https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fexperience.arcgis.com%2Fexperience%2Fd8c297a2c4b840278f0708aad8b706b1%2Fpage%2FLocal-Mobility-Annual-Plan&data=05%7C02%7CAndrew.Shensky%40austintexas.gov%7C52679e99eabe4abe97f508de95754761%7C5c5e19f6a6ab4b45b1d0be4608a9a67f%7C0%7C0%7C639112528113413487%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=%2BDFu3xvjcHfaZQzfjrG8ILqmyjgmBO737UjjDMx3tG8%3D&reserved=0))? 1. Replace department logo with Austin horizontal (attached). 2. Update the link to the 2025 MAP report to [https://www.speakupaustin.org/2026lmap](https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.speakupaustin.org%2F2026lmap&data=05%7C02%7CAndrew.Shensky%40austintexas.gov%7C52679e99eabe4abe97f508de95754761%7C5c5e19f6a6ab4b45b1d0be4608a9a67f%7C0%7C0%7C639112528113431134%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=SsVq5fn8nsIjEQyjinGCvW37ZarOSPIK8C2Smi6Re4U%3D&reserved=0) and change the link title to “2026 MAP report.”Workgroup: PIO, Team: Geo, Type: Enhancement2026-04-08T14:08:232026-04-08T14:09:182026-04-08T14:09:19false80716478422508434027784closedClosedVZAdd an EMS tab to the mobility project impact analysis dashboard that measures the before/after impact of mobility projects on EMS injuries. For the short term, John will provide Charlie with a one time snapshot of data to use for this.Team: Dev, Need: 1-Must Have, Workgroup: VZ, Product: Vision Zero Crash Data System, Team: Data Science, Project: Mobility Project Impact Analysis2026-04-08T13:59:052026-04-22T15:43:282026-04-22T15:43:46false30810522422506868427783closedClosedVZAfter we did https://github.com/cityofaustin/atd-data-tech/issues/26398, Xavier observed that location ID [4B5DFCB75A](https://visionzero.austin.gov/editor/locations/4B5DFCB75A) does not have any non-CR3 crashes while having many CR3 crashes. We should double-check to make sure there isn't an underlying issue here.Team: Dev, Need: 1-Must Have, Workgroup: VZ, Product: Vision Zero Crash Data System2026-04-08T13:56:372026-04-09T02:12:282026-04-09T02:13:11false14793120422505194327782closedClosedVZOn the crash details page **Summary** card, add the ability to select which fields are visible. This can be done my mirroring the existing behavior on the **Flags** and **Details** cards.Team: Dev, Need: 2-Should Have, Workgroup: VZ, Product: Vision Zero Crash Data System, Type: Snackoo 🍫2026-04-08T13:54:112026-04-16T19:31:542026-04-16T19:31:54false12474808422504311327781openVZhttps://austin.maps.arcgis.com/apps/instant/sidebar/index.html?appid=0af9834f3e1443d88ab784e2d9146442Team: Dev, Need: 2-Should Have, Workgroup: VZ, Product: Vision Zero Crash Data System, Type: Snackoo 🍫2026-04-08T13:52:492026-04-08T13:52:49false422453472827780closedClosedDistrict Maintenance > What application are you using? Maximo > Describe the problem. Please add Eleuterio P. (EIN #) to Maximo. Thank you. > How soon do you need this? Soon — Within a week > Requested By Mario R. Request ID: DTS26-134900 Type: IT Support, Product: Maximo, Team: Maximo, Workgroup: District Maintenance2026-04-08T12:36:162026-04-17T13:18:272026-04-17T13:18:27false133040608422453454827779closedClosedSUTD > What application are you using? Finance & Purchasing Portal > Describe the problem. I require access to create purchase orders in order to fulfill my job responsibilities. > How soon do you need this? Urgently — Critical that this is addressed today > Requested By Ali J. Request ID: DTS26-134895 Type: IT Support, Impact: 1-Severe, Team: Apps, Product: Finance & Purchasing Portal, Workgroup: SUTD2026-04-08T12:36:152026-04-08T13:54:152026-04-08T13:54:15false37249039422428030627778closedClosedSBO > What application are you using? ArcGIS > Describe the problem. GIS won't load or open on apple tablet > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? My team has been struggling with Maximo and GIS on tablets, and it's brought our data collection to a halt. Matt help..... > Requested By Patricia M. Request ID: DTS26-134890 Impact: 1-Severe, Type: Mobile Device Support (MDM), Workgroup: SBO, Team: Tech Services2026-04-08T11:51:062026-04-08T14:21:402026-04-08T14:21:40false133022703422067696927777closedClosedDTSTesting tablet performance in the Signs and Markings app for the following actions: - Adding attachments - Adding time log - Adding materials This will be done on the next gen version under the next gen builder login - see Google [doc](https://docs.google.com/document/d/1GwrPQs-OhR8Z5lzqlo0xNGkl9GQLxkYAH_2IofNR1RI/edit?tab=t.ml9jyzf4d9xl#bookmark=id.ywkqkrlj4da0)Workgroup: DTS, Team: Apps2026-04-07T21:26:022026-04-15T15:02:152026-04-15T15:02:15false31259724422006330027776closedClosedDTS > What application are you using? ArcGIS > Describe the problem. Testing label update from "Service: Geo" to "Team: Geo". > How soon do you need this? Unsure > Requested By Amenity A. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/69d55913cbd1b9c4f4bb7009/screenshot20260407at2.16.20pm.png) (396.96kb) Request ID: DTS26-134885 Workgroup: DTS, Type: Training, Team: Geo, Project: DTS "Services"2026-04-07T19:22:472026-04-07T19:51:052026-05-15T16:30:42false49591623421994698527775closedClosedOCE > What application are you using? Maximo > Describe the problem. MAXIMO link does not work > Website Address https://austintexas.mro.com/maximo/ui/maximo.jsp Internet Browser: Chrome > Requested By Ron K. Request ID: DTS26-134880 Type: Bug Report, Impact: 1-Severe, Product: Maximo, Team: Maximo, Workgroup: OCE2026-04-07T19:00:182026-04-08T18:32:212026-04-08T18:32:22false133040608421989223427774closedClosedFinance, ROW**Confirm Data:** - [x] Google Sheet located in the DTS Google Drive > ROW Portal > COS folder - [x] Google Sheet updated by Finance - [x] Check Data on each tab **Confirm Counts:** - [x] AE (Austin Energy) Number of records to update: 6404 - [x] ACC (Austin Convention Center) Number of records to update: 0 - [x] TPW (Transportation & Public Works) Number of records to update: 12891 - [x] AW (Austin Water) Number of records to update: 15321 - [x] CPO (Corridor Program Office) Number of records to update: 0 - [x] PARD (Parks and Recreation Department) Number of records to update: 0 - [x] WPD (Watershed Protection & Development) Number of records to update: 470 - [x] Total Number of records being updated: 35086 **Import Data:** - [x] Import (Update) records, match on `Combined ID` & import `Journal Voucher ID`, `Department Comment`, and `Payment Memo`. Set default `Import Date` to today and set `JV Type` to the proper sheet acronym [(Review Instructions)](https://atd-dts.gitbook.io/atd-knack-operations/row-portal/cos-jv-update) - [x] Make sure the number of records being updated matches for all spreadsheets - [x] Filter records by `Import Date` and `JV Type` to make sure the total number of records updated matches **Error Checking:** - [ ] If inaccurate, check backend filter to see if any of the unmatched records are archived records and marked as `Archived`. The AMANDA data may be inaccurate, the script may be running incorrectly, or the `Combined ID` may be incorrect if the record amount does not match the number of Archived records. - [ ] Also check for duplicate `Combined IDs` which could be duplicate records or have the wrong `Combined ID`, `Fee Number`, or `Payment Number`. These need to be reconciled with Finance. - [x] Notify Finance that the update task is complete (Teams or Email) Workgroup: Finance, Workgroup: ROW, Type: Data, Team: Apps, Product: ROW Portal2026-04-07T18:49:012026-05-13T16:57:202026-05-13T16:57:20false67915167421981163427773closedClosedOOD > What application are you using? Other / Not sure > Describe the problem. We will be reconfiguring a space and need the Monitors moved and reconnect once the new desk is installed. BSD indicated they will be bringing the new desk today or early tomorrow. > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? By Wednesday morning at the latest but it will depend on the installation of the new desk. > Requested By Gilda P. Request ID: DTS26-134875 Workgroup: OOD, Impact: 1-Severe, Team: Tech Services, Type: Hardware Support2026-04-07T18:33:062026-04-08T14:20:042026-04-08T14:20:08false235511404421947180927772open## We are updating the SIF Info Tab with new fields and value automation ## Acceptance Criteria - TBD ## Change Management - On [mm/dd/yy] we [did something] ## Tasks - [ ] I am a task Product: AMANDA, Team: AMANDA2026-04-07T17:28:312026-04-21T19:33:48false49930868421928417127771openROW### We are re-designing this page to have 1 section for active work, and another section for completed work. Each section shows data per TCP reviewer. **Active Work:** - TCP Case Statuses to see: In Review, Pending Customer Action - TCP Submissions to see: In Review, Returned to Customer - One table with these columns: Case Count, Submission Count - Each row should open the list of cases/submissions (as is doing) - Pie chart showing distribution of active cases **Completed Work** - Don’t show anything considered active - Combine records for reviewer accounts that are inactive, and title them "Inactive Reviewer" - One table with these columns: % on Time, # on time, # cases assigned, Average review time, Max Total Days (with the ability to identify total days when clicked on for each case) - Pie chart showing distribution of total cases Workgroup: ROW, Team: Apps, Need: 2-Should Have, Type: Reports, Product: ROW Portal2026-04-07T16:55:142026-04-07T16:59:07false49930868, 67915167421924009627770closedClosedHR > What application are you using? Other / Not sure > Describe the problem. The Pecos printer is out of black ink. Please replace as soon as possible as we have a lot of items to print this week. > How soon do you need this? Urgently — Critical that this is addressed today > Requested By Sonia B. Request ID: DTS26-134870 Workgroup: HR, Type: IT Support, Impact: 1-Severe, Team: Tech Services2026-04-07T16:48:062026-04-08T14:09:322026-04-08T14:09:32false164183211421902516227769closedClosedSUTDOngoing QA/QC support of SUTD's geospatial sidewalk data. There is a considerable backlog of GIS data needing QA/QC within the SUTD sidewalk data. Every week, I expect to spend at least 3 hours if not more providing QA/QC support for the SUTD In-House Projects. There is not any specific deadline for eliminating this backlog, and this is a process which via ongoing GIS support we will eventually aim to complete. There are other GIS related projects SUTD has requested our support with which includes digitizing private sidewalks which do not yet have GIS data.Type: Data, Team: Geo, Workgroup: SUTD2026-04-07T16:11:552026-04-10T20:44:202026-04-10T20:44:20false188904275421901705327768closedClosedIn order to aid with managing and reducing the backlog of GIS QA/QC needed for PE's ACRI Parking Inventory data, I am providing limited support in helping review sign specifications actuals data and making necessary updates to the parking inventory layers. In coordination with Ryan P., Grant and I are going to be going through the data in a reverse chronological order, starting from December 2023 toward January 2020. Earlier this March I completed reconciling the last two years of parking sign replacements with the sign inventory, ensuring that all replacements we're captured and any missed updates to parking zonage have been updated in the signs inventory. With that complete, I can begin to utilize the sign inventory as a tool for speeding up updates to the Parking Inventory dataset.Type: Data, Team: Geo, Project: Parking Inventory2026-04-07T16:10:282026-04-10T20:44:412026-04-10T20:44:41false188904275421901424427767closedClosedSMDThis is a weekly recurring ticket for ongoing GIS QA/QC support for SMD for keeping their data up-to-date. Regular GIS QA/QC support for the SMD sign asset inventory. As the quantity of incoming sign asset data varies, the level of work and amount of time spent also varies. Generally, I tend to spend anywhere from 3 to 16 hours per week on QAQC support for the sign inventory dataset. Last week I nearly finished applying batch updates to the Subcategory field for a host of MUTCD codes to ensure that upcoming attribute rules standardizing subcategory automatically across the dataset are in already in alignment with the pre-existing data. Workgroup: SMD, Type: Data, Team: Geo, Project: DTS GIS QC Support for SMD2026-04-07T16:09:552026-04-10T20:44:302026-04-10T20:44:30false188904275350060636025071closedClosedTPW[Release Process Docs](https://atd-dts.gitbook.io/moped-documentation/product-management/release-process) - [x] Bump Moped editor `package.json` version to `v2.46.0` @mddilley - [x] Schedule release party - @mddilley - [x] Update [QA script](https://docs.google.com/spreadsheets/d/1n_O6MLh9cwwPf57HUM394Ea-z9uuoEV1-QW4axNZXLE/edit#gid=1099176671) as needed - @mddilley - [x] Advise users of downtime using [template](https://docs.google.com/document/d/1hpBIx41mttSF6-XgeFuxnJPsK7dfpok97O08oytThnc/edit#heading=h.51j00pz8giuz) - @mddilley - [x] Merge open PRs - @mddilley - [x] Propose + vote on release names (geographical feature names - [link #1](https://en.wikipedia.org/wiki/Category:Geologic_formations_of_Texas) [link #2](https://en.wikipedia.org/wiki/Category:Landforms_of_Texas)) - @chiaberry - [x] Cut release branch - @chiaberry - [x] Do testing - @mddilley - [x] Polish release notes - @chiaberry - [x] Schedule email to let users know maintenance is starting - @mddilley - Did we add or remove columns from DB views [that the Power BI dataflow depends on](https://atd-dts.gitbook.io/moped-documentation/product-management/updating-the-arcgis-online-components-database-view)? - @mddilley **Nope** - ~[ ] Let the Data Science team know~ - **Removing columns that the dataflow expects will break the dataflow** and **column additions require rebuilding the connection** (requires rebuild for the dataflow to know about new column but won't break the dataflow) - ~[ ] Do [full replace](https://github.com/cityofaustin/atd-moped/tree/main/moped-etl/arcgis) of AGOL dataset if needed~ - [x] Snap database in RDS - @frankhereford - snapped @ 13:47 - [x] graphql-engine version bumps ([releases & tags](https://github.com/hasura/graphql-engine/releases)) - @frankhereford - [x] Update local dev docker compose to latest `graphql-engine` (`v2.48.6`) - [x] Update staging task definition to latest `graphql-engine` release (`v2.48.6`) - [x] Update production task definition to previous staging release version + any patches (`v2.48.6`) - [x] Deploy task definition for staging (TD 48) - [x] Deploy task definition for production (TD 62) - [x] Merge RC to prod - @mddilley - [x] Let users know maintenance is over using [template](https://docs.google.com/document/d/1hpBIx41mttSF6-XgeFuxnJPsK7dfpok97O08oytThnc/edit#heading=h.51j00pz8giuz) - @mddilley - [x] Let Shelby S. know that Speed Management component tags are available - [x] Create issue for `v2.47.0` release - @mddilley - ~[ ] Update [feature list](https://app.gitbook.com/o/-LzDQOVGhTudbKRDGpUA/s/-MIQvl_rKnZ_-wHRdp4J/product-management/features) with any new major features @mddilley~ - [x] Send release notes to Moped users using [template](https://docs.google.com/document/d/1hpBIx41mttSF6-XgeFuxnJPsK7dfpok97O08oytThnc/edit#heading=h.jf63bjq5syy7) (including reminder to refresh the page) - @mddilley - ~[ ] Update staff accounts if there are any bounced emails - @mddilley~ - ~[ ] Update [database view documentation sheet](https://docs.google.com/spreadsheets/d/1xM6pJVZ_iJnLL9FVbrL1g8HKnlZHSSyYYUsWufFHTZ0/edit?gid=0#gid=0) if there is a new column added in this release~ - [x] Check in on [workgroup documentation](https://cityofaustin.sharepoint.com/sites/MopedWorkgroupDocumentation) @mddilleyTeam: Dev, Product: Moped, Workgroup: TPW2025-10-09T20:58:072025-10-23T21:43:192025-10-23T21:43:20false3653206, 12474808, 37249039421881041027763closedClosedSBO > What application are you using? Other / Not sure > Describe the problem. Issue with my microphone and system needs to be rebooted. Took it to IT in St Elmo and V fixed it. > How soon do you need this? Urgently — Critical that this is addressed today > Requested By John F. Request ID: DTS26-134850 Type: IT Support, Impact: 1-Severe, Workgroup: SBO, Team: Tech Services2026-04-07T15:33:112026-04-07T16:15:082026-04-07T16:15:08false138721851421861025727762closedClosedTPWWe use urls like https://moped.austinmobility.io/moped/dev/lookups#moped-milestones to share specific tables in the data dictionary. Sometimes the scroll doesn't arrive at the header of the table in the hash. This is possibly related to the change in table heights during loading states or some other race condition. We should fix. To replicate see https://austininnovation.slack.com/archives/CNUEPKLB1/p1775573638520919 **In Scope** - Update scroll to table behavior so that users arrive at the correct table when visiting a url with a hash that points to oneTeam: Dev, Need: 2-Should Have, Product: Moped, Type: Snackoo 🍫, Workgroup: TPW2026-04-07T15:03:212026-05-07T18:18:152026-05-07T18:18:15false37249039421854836827761openVZWhile there is no identifier that can be used to link CAD records from different public safety agencies related to the same incident, this can be achieved based on the time and location of each CAD record. We need to establish a process to do this so that we can have a wholistic view of crash incidents across the city without duplicates.Team: Dev, Need: 1-Must Have, Workgroup: VZ, Product: Vision Zero Crash Data System, Project: Enhanced Vision Zero Data2026-04-07T14:54:582026-04-15T14:21:33false14793120421812981827760closedClosedVZ > What application are you using? Other / Not sure > Describe the problem. the monitor is not working at my ben white desk. > How soon do you need this? Urgently — Critical that this is addressed today > Requested By Jetal B. Request ID: DTS26-134845 Type: IT Support, Impact: 1-Severe, Workgroup: VZ, Team: Tech Services2026-04-07T13:51:142026-04-07T15:16:462026-04-07T15:16:46false164183211421784440127759closedClosedAMD > What application are you using? Other / Not sure > Describe the problem. Joseph C. has reported the loss of his hotspot device and requires a replacement. Kindly discontinue the existing device and initiate the process to order a new one. Joseph C. Franklin A50 RG2102 N/A N/A 358718371465878 N/A 533.664.3922 > How soon do you need this? Soon — Within a week > Requested By Edward G. Request ID: DTS26-134840 Workgroup: AMD, Type: IT Support, Team: Tech Services2026-04-07T13:03:092026-04-09T13:12:052026-04-09T13:12:15false68443907421423465527758open > What application are you using? Moped > Describe the problem. Hi all. I am serving on the Inclusion, Diversity, Equity, and Action Committee this fiscal year. On behalf of a subcommittee, I had an initial meeting with Mike D. about this service request last week. Essentially, I am interested in building a similar Power BI Dashboard to this page - Funding Per Program in Each District (https://app.powerbigov.us/groups/me/reports/1cda5949-f9d8-44b1-af03-0f3c93c4312d/ee9d835fdc9ecb9ddb33) - to demonstrate how bond funding is being spent across Equity Analysis Zones (EAZs). In our call, Mike explained how the above dashboard uses buffers around components to calculate funding overlap with Council Districts and estimate funding splits for components on the border between two or more Council Districts. I would like to have DTS replicate this process external to Moped and create a relationship table between component buffers, funding, and individual EAZs (https://austin.maps.arcgis.com/apps/mapviewer/index.html?webmap=9dc2c3439f4949a8bde639201740820b), which are based on census tracts. > Describe the outcome you'd like to see when this feature is implemented. Outcome: IDEA will have data to inform future planning decisions and can clearly provide a metric to describe how TPW is investing in areas of Austin that have faced inequity in planning and access to resources. Such reporting is a key part of the ASMP. The final product from DTS would be a relationship table between component buffers, funding, and individual EAZs (keeping the EAZs' unique IDs and geospatial fields intact). This look up table should be accessible from a desktop Power BI client and include the EAZs' ID and all its geospatial data fields, as well as its relationship to components, projects, and funding. We would request that this data flow be automated for continuous analysis as bond funding continues to be spent and connected to components and projects in Moped. (In the future, we may also try to link Comp Cost reductions to each individual EAZ but that is not the current priority.) > Describe any workarounds you currently have in place or alternative solutions you've considered. Currently, we can examine bond funding by Council Districts and compare these to demographic data related to equity; however, as EAZs have been critical in TPW's strategic planning, we think it is important to integrate these directly with funding analysis. This is an important step to help align workflows and strategy across the department. > Is there anything else we should know? We are aware of all the great work that DTS does and understand that this could be a large lift given the amount of data attached to individual EAZs. At the same time, our term ends with the fiscal year, and we will want ample time to perform quality assurance and analysis. If this data flow could be ready and automated by the end of June, that would be fantastic, but we are open to meeting staff where their capacity is these days. Thank you! > Requested By Michael K. Request ID: DTS26-134835 Team: Dev, Need: 2-Should Have, Type: Enhancement, Product: Moped2026-04-06T21:45:242026-05-11T17:29:05false37249039421417658527757closedClosedLDE > What application are you using? AMANDA > Describe the problem. We are needing an email notification, process update, or some kind of visual to be able to identify when the last reviewer on a LM folder has completed their review process attempt. When all reviews are completed, we need some way of being notified. > Describe the outcome you'd like to see when this feature is implemented. Once implemented, the LDE real estate agent would be notified that all reviews have been completed either through email or visual identification. The planners with site plans have an indicator where there is a process priority indication with the number 1 which lets them know they can generate the report and send. (screenshot) > Describe any workarounds you currently have in place or alternative solutions you've considered. We have to data mine each file under review every day past the due date. > Is there anything else we should know? This would help streamline our workload and reduce time spent on the manual workaround. > Requested By Elizabeth R. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/69d4254aef31f3b319c5341c/image.png) (62.55kb) Request ID: DTS26-134830 Need: 2-Should Have, Type: Enhancement, Product: AMANDA, Workgroup: LDE, Team: AMANDA2026-04-06T21:30:222026-04-07T14:52:592026-04-07T14:53:27false49930868421398363127756closedClosedFinance- [x] Spreadsheet emailed from Finance staff month of: 11/24/25 - 2/27/26 - [x] Number of records being updated: 449 - [x] Format spreadsheet [(Review instructions)](https://atd-dts.gitbook.io/atd-knack-operations/warehouse-inventory-updating-journal-vouchers-jv-information) - [x] Spot check Transaction IDs, no JV information before import - [x] Import records - [x] Spot check Transaction IDs, no JV information after import - [x] Email Finance staff that update task complete Workgroup: Finance, Type: Data, Team: Apps, Product: AMD Data Tracker2026-04-06T20:46:052026-04-07T16:28:102026-04-07T16:28:10false133040608421354624127755closedClosedAMD > What application are you using? ArcGIS > Describe the problem. We need to perform an analysis to compare the distribution and spatial patterns of AV and non-AV collisions. David will be helping us with this > How soon do you need this? Soon — Within a week > Requested By Esraa A. Request ID: DTS26-134825 Workgroup: AMD, Type: Map Request, Team: Geo2026-04-06T19:06:102026-05-12T22:49:332026-05-12T22:49:33false142338538421216285227746openSBO > What application are you using? Maximo > Describe the problem. Troubleshooting UER Work Orders Since the MAS9 update, the name of child work orders does not include what type of work is needed. Before the update, a child work order might say something like "AWU CONCRETE STREET REPAIR" or "ASPHALT STEET REPAIR...". Now, all child work orders are named the same thing, and I have to look at the failure class to determine what type of work is needed to be done. Internet Browser: Edge > Requested By Greg G. Request ID: DTS26-134805 Type: Bug Report, Impact: 2-Major, Product: Maximo, Team: Maximo, Workgroup: SBO2026-04-06T14:24:092026-04-16T19:06:33false133040608, 134445095421290401327754openVZUpdate our [safety impact dashboard ](https://app.powerbigov.us/groups/64764142-1520-4775-af5e-b9787740205f/reports/a98f989c-d78c-4d65-9538- aa6b85901f50/02012e4a49129000b006) to use a 5-year before/after window. The current window is limited to three years. Original request 👇 > What application are you using? Other / Not sure > Describe the problem. Needing a slight change to the Moped + Vision Zero dashboard https://app.powerbigov.us/groups/64764142-1520-4775-af5e-b9787740205f/reports/a98f989c-d78c-4d65-9538-aa6b85901f50/02012e4a49129000b006 When we scoped this effort we decided to go with an up to 3 year before and after window. After more consideration and looking at the stability of crash trends Joel and I have decided that we would like to revert back to the standard up to 5 year analysis window. I would also like to discuss calculating a rolling years before / after value (e.g. from day before construction to a year previous would be -1. The rolling year before that would be -2. AND after completion the first year would be 1. Construction would be 0. This would be an ALTERNATE (not to replace the current date in the timeline histogram to make it easier to see the annual crash trends before and after a project. Because the before and after periods almost always divide calendar years it makes it difficult to get a sense of the before and after annual crash levels until there is multiple years of data. > Describe the outcome you'd like to see when this feature is implemented. Refinement to our system wide project crash outcome monitoring > Describe any workarounds you currently have in place or alternative solutions you've considered. The current 3 year maximum safety analysis window makes crash results more unstable and also often excludes motivating crashes that got us to take action in a location. > Is there anything else we should know? Hopefully within the next month > Requested By Nathan W. Request ID: DTS26-134820 Team: Dev, Need: 2-Should Have, Workgroup: VZ, Type: Enhancement, Team: Data Science, Project: Mobility Project Impact Analysis2026-04-06T16:54:092026-04-27T18:17:54false30810522421285865027753closedClosedATSD > What application are you using? Other / Not sure > Describe the problem. Permissions on this folder \\coacd.org\dfs\ATD\ATD\Mobility Project Tracking have seemingly changed I and the following people need read-write access. I and others can currently create files but can not edit / write or delete files in this folder. The following people need access The members of ATD Active Trans M., Joel ; V., Mary ; W., Nathan The members of ATD Active Trans are B., Brandon ; C., Rebecca ; C., Ricky ; D., Caitlin ; D., Claire ; D., Jesse ; E., Yoma ; E., Christopher ; F., Cecily ; G., Josh ; K., Yvonne ; M., Leonardo ; M., Sean ; N., Chris ; P., Isha ; P., Danny ; R., Alonso ; R., Nina ; S., Matt ; S., Mike ; S., Maddie ; S. , Kevin; T., Milan ; W., Kaz > How soon do you need this? Soon — Within a week > Is there anything else we should know? This week please > Requested By Nathan W. Request ID: DTS26-134815 Workgroup: ATSD, Type: IT Support, Team: Tech Services2026-04-06T16:45:202026-04-06T18:16:102026-04-06T18:16:10false68443907, 133022703421276274027752closedClosedSBOThe UER data being pushed to AGOL from the ODP via FME is not populating the date fields. Likely a date formatting adjustment that needs to be made in FME prior to the push to AGOL.Type: Bug Report, Team: Geo, Workgroup: SBO2026-04-06T16:25:022026-04-06T16:40:392026-04-06T16:40:39false80716478421250037227751openCSD## Spring 2026 - Healthy & Play Streets Application Cohort FY27 -Q1 End of previous cohort applications: Mon 7/6/26 Earliest Start Date is now a dropdown selection ## Rollover time * Final day to submit for FY26 - Q4 is: Monday, 7/6/26 * Planned update: **Monday morning 7/6/26 at 10am** 📆 🔴 **Need dates for this Cohort** ## Page Text - [Getting Started page](https://builder.knack.com/atd/smart-mobility/pages/scene_179/views/view_449/rich_text) - this is now cohort-agnostic since the Applicants can pick from the Start Dates and they're no longer listed on the Getting Started page ## EOI - include new due date and start date info * [ ] [HS Timeframe](https://builder.knack.com/atd/smart-mobility/pages/scene_276/views/view_666/form) * [ ] [PS Timeframe](https://builder.knack.com/atd/smart-mobility/pages/scene_285) ## Object Tables * ~~Add new cohort option to the Cohort MC in Cycle objects~~ Next known cohorts have already been added ✅ * Update conditional rules for dates in objects to new due date and new earliest installation on Application and Cycle objects (all emails will pull the dates from these fields) * [ ] Due date: * [ ] Earliest start date: * [ ] Remove previous cohort from the **Start Date** mc dropdown options * [ ] Update conditional rule on Application Start Date field to reflect earliest installation date options ## Record Rules * [ ] Set new EOI Activation records to Cohort FY27 - Q1 - [View](https://builder.knack.com/atd/smart-mobility/pages/scene_275) * [ ] Set Resubmit PS form Application and Activation records to Cohort FY27 - Q1 - [View](https://builder.knack.com/atd/smart-mobility/pages/scene_383/views/view_973/form/rules/record) * [ ] Set Resubmit HS form Application and Activation records to Cohort FY27 - Q1 - [View](https://builder.knack.com/atd/smart-mobility/pages/scene_383/views/view_975/form/rules/record) ## EOI Reviewed Records Rollover - [ ] Update Start Date for any cycles in EOI Reviewed status to FY27 - Q1 start date - [ ] Update Cohort for any cycles in EOI Reviewed status to FY27 - Q1Team: Apps, Product: Smart Mobility Office Portal, Workgroup: CSD2026-04-06T15:29:262026-04-06T15:32:09false100615928421237323627750closedClosedPavement Operations > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. The camera on my laptop isn't working, it did but isn't now, need it for Teams meetings > How soon do you need this? Soon — Within a week > Requested By John F. Request ID: DTS26-134810 Type: IT Support, Workgroup: Pavement Operations, Team: Tech Services, Product: O3652026-04-06T15:06:142026-04-06T16:15:202026-04-24T21:46:46true68443907, 133022703421234657427749closedClosedVZWe should expand the navbar search functionality so that it's possible to search by location ID and EMS incident number in addition to crash and case ID. We should also make it more intuitive: it's not currently obvious that the search field button can be clicked to switch between searching by crash and case ID. To achieve this, update the search field selector button so that it shows a dropdown menu. I'm on the fence about the icons shown here 👇 _Update: i don't like the icons_ <img width="420" height="199" alt="Image" src="https://github.com/user-attachments/assets/d3de28fc-3c3f-4fd9-bfce-66e79c5fd3eb" />Team: Dev, Need: 2-Should Have, Workgroup: VZ, Product: Vision Zero Crash Data System2026-04-06T15:01:452026-04-16T19:37:202026-04-16T19:37:20false14793120421223348927748closedClosedSMD### Description - Add short text field to the sign_work_orders table called `Technician Fabrication Notes` - Add short text field to the technician and specialists `Request Fabrication` forms - Insert these notes as a comment record on the sign work order (which will also show the comment on the sign fabrication work orderWorkgroup: SMD, Team: Apps, Type: Enhancement, Product: SMD Data Tracker2026-04-06T14:38:202026-04-15T15:41:352026-04-15T15:41:35false100615928421219362627747closedClosedAMDAllendale Conf Room Functionality CheckWorkgroup: AMD, Team: Tech Services, Type: Hardware Support2026-04-06T14:30:272026-04-06T14:31:502026-04-06T14:31:50false68443907350059503825070open# 🔒 Certificate Renewal – `*.visionzero.austin.gov` & `*.mobility.austin.gov` We need to open CTM tickets to obtain new **VZ** and **Moped** wildcard certificates before the current ones expire. Failure to replace them in time will result in a **service outage**. 🎗️ Reminder: The Certificates must bear X.509 Subject Alternative Names for the base domains! 🤔 There may be the possibility that these are on auto-renew, and @frankhereford should amend this issue when that is determined. --- ## Summary | Domain | Wildcard | Expiration | |---------|-----------|--------------------| | Vision Zero | `*.visionzero.austin.gov` | Sunday, November 8, 2026 at 5:59:59 PM Central Standard Time | | Moped / Mobility | `*.mobility.austin.gov` | Sunday, November 8, 2026 at 5:59:59 PM Central Standard Time | | --- ## 📋 Scope of Work 1. **Open CTM Tickets** - Request new wildcard certs for: - `*.visionzero.austin.gov` - `*.mobility.austin.gov` - Jared helped us a ton in the 2025-2026 renewal process. - Reference previous ticket numbers if available. 2. **Generate & Deliver CSRs** - Generate CSRs for each hostname pattern. - Follow [internal cert request docs](https://app.gitbook.com/o/-LzDQOVGhTudbKRDGpUA/s/-M4Ul-hSBiM-3KkOynqS/ssh-certificates-and-renewals-and-domains). - Securely deliver CSRs to CTM. 3. **Receive and Store Certs** - Once received, validate certs and private keys. - Store in **1Password → Shared → Certificates** vault. 4. **Install and Deploy Certs** - **AWS Certificate Manager** - Moped: [ACM link](https://us-east-1.console.aws.amazon.com/acm/home?region=us-east-1#/certificates/897c4900-3a77-4754-a636-2a79d1335b84) - Vision Zero: [ACM link](https://us-east-1.console.aws.amazon.com/acm/home?region=us-east-1#/certificates/59e50d26-7841-4fe1-970e-31b76a37fc3a) - **CloudFront Distributions** - Vision Zero prod: [E4BGD5YHOIPWK](https://us-east-1.console.aws.amazon.com/cloudfront/v4/home?region=us-east-1#/distributions/E4BGD5YHOIPWK) - Moped prod: [E2RD6MK63VOUI](https://us-east-1.console.aws.amazon.com/cloudfront/v4/home?region=us-east-1#/distributions/E2RD6MK63VOUI) - **Netlify** - Import into [data.mobility.austin.gov](https://data.mobility.austin.gov) deployment. --- ## ✅ Checklist - [ ] Generate new CSRs for `*.visionzero.austin.gov` and `*.mobility.austin.gov` - [ ] Deliver CSRs to Jason G (CTM Linux) - [ ] Receive signed certs from CTM - [ ] Validate certs against private keys - [ ] Upload new certs to AWS ACM (Mobility + Vision Zero) - [ ] Update CloudFront distributions - [ ] Import certs + keys into Netlify (for `data.mobility.austin.gov`) - [ ] Store certs + CSR in 1Password - [ ] Create calendar reminder for **renewal next year** - [ ] Update internal [certificate management docs](https://app.gitbook.com/o/-LzDQOVGhTudbKRDGpUA/s/-M4Ul-hSBiM-3KkOynqS/ssh-certificates-and-renewals-and-domains) and reuse as template --- ## 🕸️ Sites Affected - `data.mobility.austin.gov` (Netlify) - `mobility.austin.gov` (AWS ACM) - `visionzero.austin.gov/viewer` (AWS ACM) - `visionzero.austin.gov/editor` (AWS ACM) Team: Dev, Product: Moped, Type: DevOps, Product: Vision Zero Crash Data System2025-10-09T20:52:452025-11-06T23:11:35false421209061927744closedClosedUrban Forestry > What application are you using? Other / Not sure > Describe the problem. V helped me put in a new at&t sim card for my ipad that did not have a sim card. Going into the field to test it out now thank you. > How soon do you need this? Unsure > Is there anything else we should know? already done > Requested By Clinton H. Request ID: DTS26-134795 Type: Other, Workgroup: Urban Forestry, Team: Tech Services2026-04-06T14:09:092026-04-06T14:46:132026-04-06T14:46:13false138721851421201432127743closedClosedSMD### Description The sign shop will fabricate signs they use often and have them ready in the warehouse for sign technicians to grab as needed. **Need to create a simple ticket that the sign shop can use to track this inventory** - Add button to `Routine Warehouse Stock` to https://atd.knack.com/signs-markings#work-orders-sign-fabrication/ - Record rules on the button should set the following: - Requester Division is `Maintenance` - Sign Type is `Routine` - Exact Wording on Sign is `Routine Warehouse Stock` - Instructions: `This work order tracks fabrication completed and inventory used by the sign shop to stock sign inventory in the warehouse.` - Task Order: No - Created date is current date - Created by is logged in account - Work Order Status is `New`Workgroup: SMD, Team: Apps, Type: Enhancement, Product: SMD Data Tracker2026-04-06T13:52:322026-04-29T14:38:532026-04-29T14:38:53false100615928421194174727742openEmergency Management### Description - Add field to the the critical roads dataset for `Critical Type` - Critical Type multi-choice options - Road - PathType: Data, Team: Geo, Workgroup: Emergency Management, Product: Emergency Management GIS Support2026-04-06T13:37:532026-04-06T13:37:53false61209591421126223227741closedClosedSBO > What application are you using? Other / Not sure > Describe the problem. Fred C. retired and I have his laptop needs to be returned let me know who I need to take it too > How soon do you need this? Soon — Within a week > Requested By David V. Request ID: DTS26-134790 Type: Other, Workgroup: SBO, Team: Tech Services2026-04-06T11:09:082026-04-06T19:49:342026-04-06T19:49:35false138721851421124829127740closedClosedSBO > What application are you using? Other / Not sure > Describe the problem. The Time Clocks need to be looked at some of the timeclocks are logged out and one of the clocks scan gun is not working > How soon do you need this? Soon — Within a week > Requested By David V. Request ID: DTS26-134785 Type: Other, Team: Apps, Workgroup: SBO, Team: Tech Services2026-04-06T11:06:102026-04-08T18:07:212026-04-08T18:07:21false61209591, 133022703, 138721851420227081927739openCSD# Fri 4/3/26 * [AccTrack](https://atd.knack.com/dts#accessibility-items/) (Accessibility Tracker) in DTS Portal * [Banners filter](https://atd.knack.com/dts#accessibility-items/?view_539_filters=%5B%7B%22key%22%3A%221%22%2C%22text%22%3A%22Banners%22%2C%22field%22%3A%22field_993%22%2C%22value%22%3A%5B%225c4f3e24519c45086bd0b059%22%5D%2C%22operator%22%3A%22is%22%7D%5D&view_539_page=1) * Filter to the app in question * On the Item Details page, update Issues by inline-editing the row for the issue (Status, Comment, and Attachment are inline-editable) * Update Status to Resolved when remediated * Add Comment if you consider it helpful * Add Attachment if you consider it helpful * Note that some issues (page zoom, notably) are systemic to the platform and we are waiting to get help from vendors to solve those Reference #27296 Team: Apps, Type: Testing, Product: Street Banner Program Portal, Workgroup: CSD2026-04-03T21:32:182026-04-03T21:36:41false21112975420193928527738closedClosed St Elmo ## Device & User Information (first name and last initial, no last names) iPad & Clinton, H ## What's the problem? User has an issue with his iPad network, need to get his network checked. ## What did you do to resolve the issue Have checked his network and see that needs to be troubleshooted with network and a sim card needs to be swapped out. Waiting on the user to give the iPad in order to deploy it. Type: IT Support, Type: Hardware Support, Product: Urban Forestry2026-04-03T19:38:182026-04-06T14:51:502026-04-06T14:51:50false138721851420190522527737closedClosedOOD > What application are you using? Other / Not sure > Describe the problem. Computer was inadvertently locked while monitors were turned off. Please assign to Matt M at Ben W. Thank you! > How soon do you need this? Urgently — Critical that this is addressed today > Requested By Susan D. Request ID: DTS26-134780 Workgroup: OOD, Type: IT Support, Impact: 1-Severe, Team: Tech Services, Type: Hardware Support2026-04-03T19:27:072026-04-06T12:28:092026-04-06T12:28:09false133022703420188743427736closedClosedTDS**Update 2 automated waiver notifications to copy the Project Coordinator** - Upon submittal - At cycle review completion > What application are you using? Transportation Development Services Portal > Describe the problem. Include area project coordinator in the TPW waiver notification, (1) once customer submits it, (2) once the cycle review is complete Allow the PM to assign project coordinator in the TPW waiver to review the cycle or case > Describe the outcome you'd like to see when this feature is implemented. Our team will be able to work more efficiently. > Describe any workarounds you currently have in place or alternative solutions you've considered. Outside of KNACK, through Teams/email communications > Requested By Matiur R. Request ID: DTS26-134775 Team: Apps, Need: 2-Should Have, Type: Enhancement, Workgroup: TDS, Product: TDS Portal2026-04-03T19:21:102026-05-06T19:02:462026-05-06T19:02:46false49930868, 67915167409706327627445closedClosedSMS## Wed 3/18/26 https://atd-dts.gitbook.io/shared-mobility-portal/my-license <img width="1262" height="346" alt="Image" src="https://github.com/user-attachments/assets/5cb8db7c-ce42-442d-a3bf-e13f8dfcc898" /> Type: Bug Report, Team: Apps, Type: Documentation, Workgroup: SMS2026-03-18T18:38:212026-04-16T19:47:492026-04-16T19:47:49false7612723, 21112975420187913927735closedClosedOSE > What application are you using? ArcGIS > Describe the problem. Map for event: Gumball 3000 Event Date: June 7th, 5pm - 10pm Road closure times: 9am - 11:59pm Please see attached site map for closures. However, please make the half block of 10th St. closest to Congress on either side as closed and local traffic only from the alley to Brazos/Colorado. > How soon do you need this? Soon — Within a week > Is there anything else we should know? To get it added to the ACE website & reflected in GIS data. > Requested By Dawn K. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/69d011d7d10a3f8ec5460713/map_site_v3_gumball3000_20260331.pdf) (368.28kb) Request ID: DTS26-134770 Workgroup: OSE, Type: Map Request, Team: Geo2026-04-03T19:18:082026-04-06T17:53:372026-04-06T17:53:37false257606720420152547027734closedClosedVZOnce we do https://github.com/cityofaustin/atd-data-tech/issues/27728 and https://github.com/cityofaustin/atd-data-tech/issues/27719, create an ETL that loads CAD data into the Vision Zero database. We'll probably want to have a two step process. 1. Process which copies CSV files from COACD network folder to AWS inbox 2. Process which loads CSV files from AWS into the DBTeam: Dev, Need: 1-Must Have, Workgroup: VZ, Product: Vision Zero Crash Data System, Project: Enhanced Vision Zero Data2026-04-03T17:41:132026-05-14T17:55:312026-05-14T17:55:31false14793120420149065227733closedClosedTED > What application are you using? Other / Not sure > Describe the problem. Need a headset for workstation. > How soon do you need this? Flexible — An extended timeline is OK > Requested By Nicholas M. Request ID: DTS26-134765 Workgroup: TED, Type: IT Support, Team: Tech Services, Type: Hardware Support2026-04-03T17:30:192026-04-07T14:37:172026-04-07T14:37:18false235511404420123473227732closedClosedOSE > What application are you using? ArcGIS > Describe the problem. Map for CapTex Tri. Please copy 2025 map with updated date of 5/25/26 - see attached. Teams message me with any questions. > How soon do you need this? Soon — Within a week > Is there anything else we should know? To add to the ACE calendar page and reflect on GIS maps. > Requested By Dawn K. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/69cfe78eac08ac7589dd194c/map_ace2_captextri_20250520.pdf) (1.26mb) Request ID: DTS26-134760 Workgroup: OSE, Type: Map Request, Team: Geo2026-04-03T16:18:072026-04-07T16:07:162026-04-07T16:07:16false188904275420095231727731closedClosedTDS > What application are you using? ArcGIS > Describe the problem. Monthy request to update the TIA layer in the TPW development review web map > How soon do you need this? Soon — Within a week > Requested By Nazlie S. Request ID: DTS26-134755 Type: Map Request, Team: Geo, Workgroup: TDS2026-04-03T15:00:222026-04-06T15:25:142026-04-06T15:25:14false80716478420078022627730closedClosedROW > What application are you using? AMANDA > Describe the problem. ROW AMANDA Users are reporting extreme slowness on both S1 and S4. Please investigate a resolution as this is impacting permit turnaround times and timely customer service. > Website Address https://amanda.austintexas.gov/backoffice/core/home.zhtml Internet Browser: Chrome > Requested By Russell B. Request ID: DTS26-134750 Workgroup: ROW, Type: Bug Report, Impact: 1-Severe, Product: AMANDA, Team: AMANDA2026-04-03T14:24:082026-04-06T13:59:112026-04-06T13:59:11false33665701, 49930868, 63309637420073967327729closedClosedVZIn the VZV, update the **By Time of Day Chart** so that it is shaded by the current maximum daily crash count instead of the five-year daily crash count. This will make it easier to identify trends across reporting years. While we're at it, make these minor fixer as well: * Address that left vertical axes labels are partially hidden * Update the x axis labels from "01PM", "02PM", etc to "1PM", "2PM" * Fix that the hover tooltips have a transparent background and are hard to read #### Current state <img width="700" height="517" alt="Image" src="https://github.com/user-attachments/assets/69011b66-d9d8-4c5b-b873-9ffa39824130" /> #### Desired state <img width="713" height="518" alt="Image" src="https://github.com/user-attachments/assets/268010df-62cd-44bf-a61f-4a356de291cf" />Team: Dev, Need: 2-Should Have, Workgroup: VZ, Product: Vision Zero Crash Data System2026-04-03T14:13:162026-04-16T19:31:592026-04-16T19:31:59false14793120420069941227728closedClosedVZUpdate the Vision Zero database to support CAD data. * `cad_incidents` table * `cad_incident_groups` table Create table and column comments, spatial data triggers, indexes, etc.Team: Dev, Need: 1-Must Have, Workgroup: VZ, Product: Vision Zero Crash Data System, Project: Enhanced Vision Zero Data2026-04-03T14:04:182026-05-14T17:55:192026-05-14T17:55:19false14793120420049314127727closedClosedSBO > What application are you using? Other / Not sure > Describe the problem. Avaya - desktop - is not disconnecting sometimes and when call is ended, call information are not available. I would like an application to be reinstalled. > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? Important to make notes of incoming calls from the citizens. > Requested By Monika S. Request ID: DTS26-134745 Type: Other, Impact: 1-Severe, Workgroup: SBO, Team: Tech Services2026-04-03T13:09:092026-04-03T15:52:032026-04-03T15:52:19false164183211419590630427718closedClosedLand Development Engineering > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. I need help adding a mailbox to my Microsoft outlook. I need to add Landmanagement2@austintexas.gov > How soon do you need this? Soon — Within a week > Requested By Lisa G. Request ID: DTS26-134725 Type: IT Support, Team: Tech Services, Product: O365, Workgroup: Land Development Engineering2026-04-02T17:15:242026-04-02T19:52:502026-04-02T19:52:50false49591623420041262027726closedClosedSMD > What application are you using? SMD Data Tracker > Describe the problem. Can y'all please batch upload the Q2 Long Line work orders into Knack? I have attached the Q2 spreadsheet. Please let me know via Teams or Outlook if you have any questions. Thank you! > How soon do you need this? Soon — Within a week > Is there anything else we should know? I would like this complete by the by the end of next week (10th) so that TRP doesn't run out of Long Line work orders. Thank you! > Requested By Daniel S. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/69cfb5fee1147df2e2994336/trpq2_long_line_table_formatted.xlsx) (15.45kb) Request ID: DTS26-134740 Workgroup: SMD, Type: Other, Team: Apps, Product: SMD Data Tracker2026-04-03T12:48:112026-04-23T14:33:092026-04-23T14:33:09false61209591420028637227725closedClosedVZNow that we have new EMS columns added via https://github.com/cityofaustin/atd-data-tech/issues/26596, we need to run a one-time backfill to update historical records with these new column values and re-trigger the injury assignment trigger. This involves: * Getting a bulk export of EMS data from Lynn @ EMS * Running the backfill process described in the below comment, including using the upsert mechanism highlighted [here](https://github.com/cityofaustin/vision-zero/pull/1984/changes/ccb4858bedbcad660e2fc83e6ba004ed25287983)Team: Dev, Need: 1-Must Have, Workgroup: VZ, Product: Vision Zero Crash Data System, Project: Enhanced Vision Zero Data2026-04-03T12:12:072026-04-24T15:07:252026-04-24T15:08:08false14793120420023022227724openDistrict Maintenance > What application are you using? Maximo > Describe the problem. 1. needing these portlets for all our north district Maximo users in EZMAX to run CSR's in the field 2. not allowing us to save photos. will upload but not save 3. Also receiving error code on some users > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? we are on call and unable to use EZMAX while responding to CSR's > Requested By Jorge L. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/69cfaa27c63dd1a756d6db3b/ezmaximoissues.docx) (201.5kb) Request ID: DTS26-134735 Type: Bug Report, Impact: 1-Severe, Product: Maximo, Team: Maximo, Workgroup: District Maintenance2026-04-03T11:54:082026-04-21T16:13:22false133040608, 134445095420020265227723closedClosedDTSIn service of https://github.com/cityofaustin/atd-data-tech/issues/25457, update Docker CI for various repositories to enable local testing on Apple Silicon machines. * https://github.com/cityofaustin/atd-road-conditions * https://github.com/cityofaustin/atd-cost-of-service-reporting Workgroup: DTS, Team: Dev, Need: 1-Must Have, Type: DevOps2026-04-03T11:44:562026-04-03T17:00:052026-04-03T17:00:05false3653206419655677727722closedClosedVZ### Prior to Release - [x] Schedule release party - John - [x] Advise users of downtime - John - [x] Select a release name - Rose - [x] bump VZE and VZV package versions in the `main` branch - John - [x] run `npm update --save` and check `npm outdated` for major version updates that need to be prioritized - [x] Do [VZE testing](https://github.com/cityofaustin/vision-zero/blob/main/editor/testing.md) and VZV testing - John - [x] Cut release branch - John - [ ] Refine [release notes](https://github.com/cityofaustin/atd-vz-data/releases/) Rose + John ### Release/Deployment Steps - [ ] let users know maintenance is starting - John - [x] [snap database in RDS](https://docs.aws.amazon.com/AmazonRDS/latest/UserGuide/USER_CreateSnapshot.html) - Rose - graphql-engine version bumps - Rose - [x] local dev docker compose and db-docs docker compose to [latest available Hasura version](https://github.com/hasura/graphql-engine/releases) - [x] staging ECS task definition to [latest available Hasura version]~(https://github.com/hasura/graphql-engine/releases) - [x] production ECS task definition to previous staging version ☝️ - [x] merge release candidate to prod after ECS clusters update - John - [x] merge merge release candidate to main after production deployment and actions complete - [x] create an issue to release next version of Vision Zero - [x] login into all three CRIS extract accounts to keep them active - [ ] Email CRIS to let them know we logged in - [x] Send out release notes - John [Release Management Process gitbook](https://app.gitbook.com/o/-LzDQOVGhTudbKRDGpUA/s/-LzDGg7hKQ_fUjXnzGGx/product-ops/release-management-process) Team: Dev, Workgroup: VZ, Product: Vision Zero Crash Data System2026-04-02T19:30:202026-04-22T16:34:512026-04-22T16:34:51false14793120, 67130963419637319227721openSBO > What application are you using? Maximo > Describe the problem. Maximo - desktop - when in the service request window, clicking to change Work Group - page refreshes and takes me to the main page. > How soon do you need this? Urgently — Critical that this is addressed today > Requested By Monika S. Request ID: DTS26-134730 Type: Other, Impact: 1-Severe, Product: Maximo, Team: Maximo, Workgroup: SBO2026-04-02T18:51:162026-04-24T14:20:27false133040608, 134445095419635702827720closedClosedCSD## Thu 4/2/26 Updated Play Streets Indemnification language: <img width="668" height="576" alt="Image" src="https://github.com/user-attachments/assets/d646e32a-4368-4af2-b6f2-2b2f955008b1" />Team: Apps, Product: Smart Mobility Office Portal, Workgroup: CSD2026-04-02T18:48:152026-04-02T18:48:222026-04-02T18:48:22false100615928419599630127719closedClosedVZAs a follow-u to https://github.com/cityofaustin/atd-data-tech/issues/27663, establish a process to transfer our CAD data from the public safety data warehouse to DTS. Based on discussions with Oleg, we are planning to transfer data using use flat files (CSV) exported to a common network location on COACD. This issue will be complete when: - We have daily file delivery of production CAD data - We can programmatically access the data via volume mount on our ETL serverTeam: Dev, Need: 1-Must Have, Workgroup: VZ, Product: Vision Zero Crash Data System, Type: Integration, Project: Enhanced Vision Zero Data2026-04-02T17:33:572026-05-11T21:38:152026-05-11T21:38:15false14793120247024068718656closedClosedSMDWorkgroup: SMD, Type: Data, Team: Geo2024-08-16T13:05:282024-08-16T13:06:002024-08-16T13:06:00false80716478419575217227717closedClosedROW > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. Alexia C. with ROW is experiencing an error in Outlook that states, "Cannot display the folder. Microsoft Outlook cannot access the specified folder location. Could not open the item. Try again." > How soon do you need this? Soon — Within a week > Requested By Russell B. Request ID: DTS26-134720 Workgroup: ROW, Type: IT Support, Team: Tech Services, Product: O3652026-04-02T16:42:082026-04-02T17:30:372026-04-02T17:39:20false68443907419545825627716openVZOnce we do https://github.com/cityofaustin/atd-data-tech/issues/27508, we should rotate our VZ mapbox token. This token is used in both the VZV and VZE This entails: - Rotating the [`atd-vision-zero-viewer`](https://console.mapbox.com/account/access-tokens/ck3op6pwt00qq3cos159mi39h) token on mapbox - Updating VZE and VZV netlify deployments, both staging and production - Updating the 1pass word items **Vision Zero Viewer (VZV) Environment File** and **Vision Zero Editor (VZE) Environment File** - Notifying devs that they need to update their local envs Team: Dev, Need: 1-Must Have, Workgroup: VZ, Product: Vision Zero Crash Data System, Type: Security2026-04-02T15:45:532026-04-02T15:46:07false419540337927715openDTSWe recently responded to an `axios` supply chain attack ([thread](https://austininnovation.slack.com/archives/CHZE6BC6L/p1774975442397509), [thread](https://austininnovation.slack.com/archives/CHZE6BC6L/p1775051274827169)) and [VZV PR](https://github.com/cityofaustin/vision-zero/pull/2005) by adding dependency cooldown config to the React apps. We need to implement in other JS apps. Apps - [x] [atd-data-and-performance](https://github.com/cityofaustin/atd-data-and-performance) - [x] [atd-product](https://github.com/cityofaustin/atd-product) - [x] [atd-moped](https://github.com/cityofaustin/atd-moped/) - There could be unknowns about support here since we are still using Create React App - [ ] [atd-knack-signs-markings (New Next.js app)](https://github.com/cityofaustin/atd-knack-signs-markings/pull/324) **In Scope** (h/t @johnclary for copypasta from his PR test instructions) - Add a .npmrc file with two security-focused settings: - min-release-age=7 - prevents npm from installing packages less than one week old, essentially adding a cooldown period that allows security issues to surface - ignore-scripts=true - prevents installed packages from running post installation scripts. this can be fixed on a one-off basis by manually installing such packages and allowing scripts. we don't currently have any packages that need this as far as I can tell - Update to Node 24 in nvmrc files and update readmes to run `nvm install-latest-npm` where we mention nvm usage (https://github.com/nvm-sh/nvm?tab=readme-ov-file#migrating-global-packages-while-installing) - Make sure that the projects can still build (especially Moped since it is the most outdated 🙏 )Workgroup: DTS, Team: Dev, Product: Moped, Type: DevOps, Type: Tech Debt2026-04-02T15:34:492026-04-07T21:50:11false12474808419467531027714closedClosedHR > What application are you using? Right of Way Portal > Describe the problem. Alice R., Permit and Licensing Review Analyst EID 10201940 Supervisor: Rehana S. Alice is a temp new hire who will come pick up her laptop midday on Tues 4/7 after NEO. > How soon do you need this? Soon — Within a week > Is there anything else we should know? Alice R. is a temp new hire who will come pick up her laptop midday on Tues 4/7 after NEO. > Requested By Kristina R. Request ID: DTS26-134715 Workgroup: HR, Type: IT Support, Product: ROW Portal, Team: Tech Services, Type: Hardware Support2026-04-02T13:39:102026-04-07T14:43:122026-04-07T14:48:45false235511404419422971627713closedClosedParking Services > What application are you using? Other / Not sure > Describe the problem. Reporting system anomaly: Pop up message from Windows... sorry, evanescent so couldn't capture screen shot... "IBM Maximo 9 uninstallation failed." I think. And now my Desktop has a new shortcut icon to "IBM Maximo 9" (see screenshot). I did not click it. 1111 Rio Grande shared PC, Svc Tag DDVS0M3 > How soon do you need this? Unsure > Requested By Guy M. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/69ce5d95c65efb3159a85574/screenshot20260402071302.jpg) (2.66kb) Request ID: DTS26-134710 Workgroup: Parking Services, Type: IT Support, Type: Other, Team: Tech Services2026-04-02T12:21:202026-04-02T14:48:302026-04-02T14:48:30false68443907, 133022703, 235511404419007397327712openDTSWe currently track some user events across Moped (view loads and UI events) that are used to help report quarterly stats to stakeholders about usage. This event tracking doesn't provide information about devices being used to access Moped or more in-depth information about general usage. We've also encountered requests for user information from analytics by teams that we've collaborated with in the past like the ACC UX design students. We should implement more robust tracking that is privacy-first and that we own so that we can have more information beyond user feedback and so we can prioritize features with more information on hand. This issue covers standing up the infrastructure, adding Moped as a site that is tracked, and updating Moped's footer to point to a privacy policy that is transparent about our storage and use of the data. **In Scope** - Stand up Umami on the Bastion Host EC2 ([Docker Compose](https://github.com/cityofaustin/umami-analytics/blob/main/docker-compose.yml), [haproxy](https://github.com/cityofaustin/dts-services-haproxy)) and set up admin user for UI - Set up DNS + SSL cert renewal script for umami.austinmobility.io - Set up website in Umami and add tracking script to Moped - Environment variable for tracking id or other mechanism to prevent tracking local/staging activity and events - Add PRIVACY.md to the Moped repo and update the footer with a link in the footer along with the "Built by" text shown in the screenshot below - Mike will use [Mateo's template](https://github.com/cityofaustin/umami-analytics/blob/main/docs/privacy-policy.md) and provide content - Coordinate with Frank to update monthly DevOps maintenance tasks to include the Umami stack **Not in scope** - Implementing event tracking. I'll create a future issue and scope what events from our existing ones that we should carry forward #### Footer update (remove external link icon now? (look into aria label) we were planning to do this in the file attachments work anyway) <img width="889" height="132" alt="Image" src="https://github.com/user-attachments/assets/13c6cd61-922e-499b-9a0c-3bdd43b5649c" /> Workgroup: DTS, Team: Dev, Product: Moped2026-04-01T21:45:232026-05-13T18:05:03false418667229027684closedClosedOCE > What application are you using? Other / Not sure > Describe the problem. Issue with iPhone calling out when no service and connected to wifi > Requested By Robert F. Request ID: DTS26-134635 Type: Bug Report, Impact: 1-Severe, Provider: ATS, Workgroup: OCE2026-04-01T12:48:092026-04-01T14:56:482026-04-01T14:56:48false49591623419002385327711closedClosedUrban Forestry### Description Add [`Complete Request` button ](https://builder.knack.com/atd/urban-forestry/pages/scene_113) to the second page of the Urban Forestry Requests. This should send users to a confirmation page that says: > Thank you for submitting your request to TPW Urban Forestry. We’ve received it and our team is currently reviewing the details.Team: Apps, Type: Enhancement, Workgroup: Urban Forestry, Product: Urban Forestry2026-04-01T21:34:572026-04-15T16:16:572026-04-15T16:16:57false67915167419000948627710closedClosedReceived automated reminder to delete flex notes in AMD Data Tracker PROD and reference the Flex Note Archiving wiki Ran filter on: https://builder.knack.com/atd/amd/records/objects/object_95 Filter: `ISSUE_STATUS_CODE` contains `closed` `CREATED_DATE` is `before` 02/01/26 (2 months prior) Total Records: {value} To Delete: {value} New Total: {value} Type: Data, Product: AMD Data Tracker2026-04-01T21:32:022026-04-01T21:51:362026-04-01T21:51:36false133040608418999675627709closedClosedReceived automated reminder to delete flex notes in Signs and Markings Operations PROD and reference the Flex Note Archiving wiki Ran filter on: https://builder.knack.com/atd/signs-markings/records/objects/object_172 Filter: `ISSUE_STATUS_CODE` contains `closed` `CREATED_DATE` is `before` 02/01/26 (2 months prior) Total Records: 21307 To Delete: 6870 New Total: 14449 Type: Data, Team: Apps2026-04-01T21:29:232026-04-01T21:31:342026-04-01T21:31:34false133040608418988504727708closedClosedROW > What application are you using? AMANDA > Describe the problem. AMANDA access for New employee > How soon do you need this? Soon — Within a week > Is there anything else we should know? 06 April 2026 > Requested By Rehana S. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/69cd8822b63ddba62b8a9651/aliceruedasognewtpwdtsv7amandanewuseraccountorpermissionsmodificationrequestform.docx) (41.99kb) Request ID: DTS26-134705 Workgroup: ROW, Type: Other, Product: AMANDA, Team: AMANDA2026-04-01T21:06:112026-04-20T16:40:542026-04-20T16:40:55false33665701, 49930868, 63309637418986880727707closedClosedROW > What application are you using? AMANDA > Describe the problem. Create AMANDA accounts for our new hire. > How soon do you need this? Soon — Within a week > Is there anything else we should know? By April 6, 2026 > Requested By Rehana S. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/69cd87e2a9cf8a9a4673e3e1/alexisdiazognewtpwdtsv7amandanewuseraccountorpermissionsmodificationrequestform.docx) (41.99kb) Request ID: DTS26-134700 Workgroup: ROW, Type: Other, Product: AMANDA, Team: AMANDA2026-04-01T21:03:112026-04-20T16:41:072026-04-20T16:41:12false33665701, 49930868, 63309637418924790827706closedClosedROW > What application are you using? Other / Not sure > Describe the problem. ## Update TCP Portal Cyan Banner Guidance Text (My Projects) ### __Description:__ Request to replace the existing cyan banner text displayed above the “My Projects” section in the TCP Knack Portal with updated guidance. <img width="1919" height="890" alt="Image" src="https://github.com/user-attachments/assets/282c5495-ff9c-41dc-9b5c-da4720d336e7" /> ### __Updated Banner Text:__ Projects submitted prior to February 2025 will not appear on this Customer Portal. These projects will be reviewed & completed through the SmartSheet process. If your project was submitted after February 2025 and has been in Review Complete status, the resubmittal of such project will also need to go through the SmartSheet process. ### __Acceptance Criteria:__ - Existing cyan banner text is fully replaced with the updated guidance above - Text appears above the “My Projects” section in the TCP Knack Portal - Formatting remains consistent with current banner styling - No impact to portal functionality ### __Notes:__ - This is a content-only update; no logic or workflow changes required > How soon do you need this? Soon — Within a week > Requested By Russell B. Request ID: DTS26-134695 Workgroup: ROW, Impact: 2-Major, Team: Apps, Need: 1-Must Have, Type: Communication, Product: ROW Portal2026-04-01T19:06:182026-04-03T21:28:342026-04-06T13:51:27false49930868, 67915167, 100615928418924773227705closedClosedTED > What application are you using? Other / Not sure > Describe the problem. Charging cable for a MIFI > How soon do you need this? Soon — Within a week > Requested By Gary E. Request ID: DTS26-134690 Workgroup: TED, Type: Other, Team: Tech Services, Type: Hardware Support2026-04-01T19:06:162026-04-02T11:50:552026-04-02T11:50:55false235511404418900452927704closedClosedVZ > What application are you using? ArcGIS > Describe the problem. This URL has been retired for some reason and needs to be reinstated. It is the primary resource the public and staff use to view our High Injury Network. https://www.arcgis.com/home/item.html?id=9d133c89a7944d589e55123aba0ee07f > How soon do you need this? Soon — Within a week > Requested By Joel M. Request ID: DTS26-134685 Type: Data, Team: Geo, Workgroup: VZ2026-04-01T18:27:112026-04-06T15:52:502026-04-07T14:43:37false80716478418870362527703closedClosedVZAs discussed [here](https://github.com/cityofaustin/vision-zero/pull/1968#discussion_r2854286055), clean up the misuse of private function declarations (function names beginning with `_`) in the image API.Team: Dev, Need: 2-Should Have, Workgroup: VZ, Product: Vision Zero Crash Data System, Type: Tech Debt2026-04-01T17:33:512026-04-02T18:34:182026-04-02T18:34:18false5697474418862245627702closedClosedTED > What application are you using? Other / Not sure > Describe the problem. I am requesting a MIFI for Nick M as he will need this to complete work while in the field. Ray L. had one and I am wondering if we can repurpose his to Nick. > How soon do you need this? Soon — Within a week > Requested By Shelby S. Request ID: DTS26-134680 Workgroup: TED, Type: IT Support, Team: Tech Services, Type: Hardware Support2026-04-01T17:24:102026-04-07T12:53:472026-04-07T14:49:15false235511404418859881327701closedClosedHR > What application are you using? Human Resources Portal > Describe the problem. Need an option to administratively adjust and or add in nominees, and their approval/declination status In Awards & Recognition Decision of Nominees: (SEE EDIT) > How soon do you need this? Flexible — An extended timeline is OK > Requested By Amelia M. Request ID: DTS26-134675 Workgroup: HR, Team: Apps, Type: Enhancement, Product: Human Resources Portal2026-04-01T17:21:102026-04-10T15:22:042026-04-10T15:22:04false21112975, 170656233418841465927700closedClosedOSE > What application are you using? ArcGIS > Describe the problem. On OSE Conflict Conflict Viewer (Experience Builder). Please add Block ID, Street Segment, to the Comprehensive transportation network layer. (Send Request to Zach Berry) > How soon do you need this? Flexible — An extended timeline is OK > Requested By Kris N. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/69cd4c62a8decd022f95bef7/osemapadd4126.png) (500.06kb) Request ID: DTS26-134670 Workgroup: OSE, Type: Data, Team: Geo, Type: GIS Web Application2026-04-01T16:51:102026-04-02T19:08:452026-04-02T19:08:45false114594205418831946627699openROW### Acceptance Criteria - The AC provided applies to the following merge documents in UC folders - AULCC Completeness Letter – CIP (75001) - AULCC Completeness Letter – Non-CIP (75003) - The following changes provided (marked in RED) need to made in the documents as shown: <img width="725" height="843" alt="Image" src="https://github.com/user-attachments/assets/d94b5508-b708-4076-b04e-5ecaa73a4cfb" /> <img width="701" height="843" alt="Image" src="https://github.com/user-attachments/assets/8a4810d1-6b3f-4c0f-b290-b6d3821cdc5f" /> --- ### Change Management - 5/7/26 - Vish - Updated AC, moved to Backlog --- > What application are you using? AMANDA > Describe the problem. ## Update AULCC Completeness Letters (75001 & 75003) ### __Description:__ Requesting updates to the AULCC Completeness Letter templates: - AULCC Completeness Letter – CIP (75001) - AULCC Completeness Letter – Non-CIP (75003) <img width="725" height="843" alt="Image" src="https://github.com/user-attachments/assets/d94b5508-b708-4076-b04e-5ecaa73a4cfb" /> <img width="701" height="843" alt="Image" src="https://github.com/user-attachments/assets/8a4810d1-6b3f-4c0f-b290-b6d3821cdc5f" /> The required changes are documented in the attached images. ### __Scope:__ - Review attached images for specified revisions - Update both letter templates accordingly - Ensure formatting, spacing, and content alignment remain consistent across both versions ### __Acceptance Criteria:__ - All updates from the attached images are accurately reflected in both templates - Templates generate correctly without formatting issues - No unintended changes to other sections of the letters > How soon do you need this? Soon — Within a week > Requested By Russell B. Request ID: DTS26-134665 Workgroup: ROW, Type: Other, Impact: 3-Minor, Need: 2-Should Have, Product: AMANDA, Team: AMANDA2026-04-01T16:39:092026-05-07T22:07:05false33665701, 49930868, 63309637418830369027698closedClosedTDS**On Feb 25th 2026** an Announcement was created in app for all customers that the COA will require the ITE Trip Generation Manual, 12th Edition for all traffic impact studies (TIA, TA, TIA Compliance, ZTA, NTA) and including TIA Determination Worksheets on April 1st. Studies submitted before that date may use the 11th edition or previously approved version. Early use of the 12th edition by applicant or designee is welcome. **On April 1st 2026** - [x] Upload new TIA Determination Worksheet spreadsheet to Git and update link on TIA Determination service page - [x] Upload new TIA Determination videos (3) to GitBook, create a new menu for video resources, and link to them on the TIA Determination service page. <img width="1562" height="883" alt="Image" src="https://github.com/user-attachments/assets/c0164865-b750-4cb6-9aa9-055f556747fa" />Team: Apps, Type: Communication, Workgroup: TDS, Product: TDS Portal2026-04-01T16:37:082026-04-15T15:14:142026-04-15T15:14:14false67915167418823212627697closedClosedPavement Operations > What application are you using? Other / Not sure > Describe the problem. the Lufkin printer is showing a code of a Drum issue and is not printing. > Requested By Christopher B. Request ID: DTS26-134660 Type: Bug Report, Impact: 2-Major, Workgroup: Pavement Operations, Team: Tech Services, Type: Hardware Support2026-04-01T16:27:092026-04-06T12:05:522026-04-06T12:05:52false68443907, 133022703418806487827696closedClosedOOD > What application are you using? Other / Not sure > Describe the problem. Tech services - Matt M > How soon do you need this? Flexible — An extended timeline is OK > Requested By Lidia M. Request ID: DTS26-134655 Workgroup: OOD, Type: Other, Team: Tech Services2026-04-01T16:00:522026-04-03T12:17:302026-04-03T12:17:30false133022703418782831227695closedClosedSBO > What application are you using? Other / Not sure > Describe the problem. I would like to see if I could get another laptop backpack. My current one is starting to tear at the bottom. > How soon do you need this? Soon — Within a week > Requested By Ryan H. Request ID: DTS26-134650 Type: IT Support, Type: Other, Workgroup: SBO, Team: Tech Services2026-04-01T15:27:092026-04-03T18:35:402026-04-03T18:35:40false138721851418774397027694closedClosedSUTD > What application are you using? ArcGIS > Describe the problem. Hi DTS, Could we add the field CORE_SW_NETWORK to this view layer of Sidewalks? https://austin.maps.arcgis.com/home/item.html?id=b6f53ebece6f4bbb869c8f2460d2becc&sublayer=0&dataTabView=table#data Thanks, Chris > How soon do you need this? Soon — Within a week > Requested By Christiane V. Request ID: DTS26-134645 Type: Data, Team: Geo, Workgroup: SUTD2026-04-01T15:15:272026-04-02T14:20:372026-04-02T14:20:37false80716478418772893627693open# Wed 4/1/26 * [AccTrack](https://atd.knack.com/dts#accessibility-items/) (Accessibility Tracker) in DTS Portal * Filter to the app in question * On the Item Details page, update Issues by inline-editing the row for the issue (Status, Comment, and Attachment are inline-editable) * Update Status to Resolved when remediated * Add Comment if you consider it helpful * Add Attachment if you consider it helpful * Note that some issues (page zoom, notably) are systemic to the platform and we are waiting to get help from vendors to solve those Team: Apps, Type: Testing2026-04-01T15:13:282026-04-28T14:47:26false100615928246658209118631closedClosedTPW### Start with the 3-1-1 SR Response dashboard as a template - [Miro board](https://miro.com/app/board/uXjVK1r3GCE=/?moveToWidget=3458764597931285131&cot=14) with dashboard mockup and design notes - [Mockup](https://www.figma.com/design/K2A9albkGRJVx3pob3WyFX/Dashboards?node-id=38-154&t=deKY5TtkwOvmbcL1-1) designed in Figma - Use the [3-1-1 SR Response](https://app.powerbigov.us/groups/me/reports/3ed8a2de-d354-464e-9bb2-af9b1a128fd6/ReportSection688d4a48f7221139d265?ctid=5c5e19f6-a6ab-4b45-b1d0-be4608a9a67f) Power BI dashboard as the design starting point - Add the table from the [SR Activities Random Sample](https://app.powerbigov.us/groups/me/reports/7c2b059f-450f-43a1-ab7d-24f2df16a90d/bf9c9a9eb089dd458a03?ctid=5c5e19f6-a6ab-4b45-b1d0-be4608a9a67f) Power BI dashboard - Bring in the Socrata [311 Activities](https://datahub.austintexas.gov/Transportation-and-Mobility/311-Service-Request-Activities-Austin-Transportati/cqc3-f6xh/about_data) dataset - **Instead of pulling 10 random samples (manually) per type within the last 30 days, pull all SRs (with the Activities dataset) per type** ### Additional enhancements & design notes #### Headings - Use the same heading font, color, and size as the SR Response Dashboard - Use the text from the design mockup #### Filters - Use dropdown filters like the SR Response dashboard #### Visual graphs and charts - Add visuals for - Percent of SRs with Detailed Communication - Number of Days Until First SR Activity Completed - Average Number of Activities per SR (or would median be better?) - Average Time an SR Is Open (or would median be better?) - Note that the design mockup includes two defined spaces for visuals, but these are just placeholders and you can use whatever size works best for the layout #### Activities table - New order of columns - SR # - SR Type - Days Until First Activity - Days Open - Total Activities - Detail Included - Date Created - Date of First Activity - Date Closed - Completed On Time - Method Received - Use simpler icons for the green checkmark and red x under Detail Included - Tweak the date/time format to make it simpler - Use 24 for the year in the dates - 6/24/2024 --> 6/24/24 - No seconds in the times - 9:34:50 PM --> 9:34 PM - Note that the table size in the design mockup is not set - use whatever size works best for the layout - If there's room between the end of this table and the side of the dashboard, add a section with a link to the SR Response dashboard #### Descriptions and SLAs - Move the Description and Service Level Agreements to another resource page and show it as a table Type: Reports, Team: Data Science, Workgroup: TPW, Project: 311 CSR Public Communication Discovery2024-08-14T18:48:172024-09-25T20:25:592024-10-09T19:13:32false31259724, 110200023418771868427692openSMS# Wed 4/1/26 * [AccTrack](https://atd.knack.com/dts#accessibility-items/) (Accessibility Tracker) in DTS Portal * Filter to the app in question * On the Item Details page, update Issues by inline-editing the row for the issue (Status, Comment, and Attachment are inline-editable) * Update Status to Resolved when remediated * Add Comment if you consider it helpful * Add Attachment if you consider it helpful * Note that some issues (page zoom, notably) are systemic to the platform and we are waiting to get help from vendors to solve those Team: Apps, Type: Testing, Workgroup: SMS2026-04-01T15:12:082026-04-01T15:12:22false21112975418771003527691openCSD# Wed 4/1/26 * [AccTrack](https://atd.knack.com/dts#accessibility-items/) (Accessibility Tracker) in DTS Portal * Filter to the app in question * On the Item Details page, update Issues by inline-editing the row for the issue (Status, Comment, and Attachment are inline-editable) * Update Status to Resolved when remediated * Add Comment if you consider it helpful * Add Attachment if you consider it helpful * Note that some issues (page zoom, notably) are systemic to the platform and we are waiting to get help from vendors to solve those * For CSD, include Gitbook items here! Team: Apps, Type: Testing, Workgroup: CSD2026-04-01T15:11:052026-04-01T15:14:32false100615928418770003827690openROW# Wed 4/1/26 * [AccTrack](https://atd.knack.com/dts#accessibility-items/) (Accessibility Tracker) in DTS Portal * Filter to the app in question * On the Item Details page, update Issues by inline-editing the row for the issue (Status, Comment, and Attachment are inline-editable) * Update Status to Resolved when remediated * Add Comment if you consider it helpful * Add Attachment if you consider it helpful * Note that some issues (page zoom, notably) are systemic to the platform and we are waiting to get help from vendors to solve those Workgroup: ROW, Team: Apps, Type: Testing2026-04-01T15:09:452026-04-01T15:14:22false67915167418769205927689openTDS# Wed 4/1/26 * [AccTrack](https://atd.knack.com/dts#accessibility-items/) (Accessibility Tracker) in DTS Portal * Filter to the app in question * On the Item Details page, update Issues by inline-editing the row for the issue (Status, Comment, and Attachment are inline-editable) * Update Status to Resolved when remediated * Add Comment if you consider it helpful * Add Attachment if you consider it helpful * Note that some issues (page zoom, notably) are systemic to the platform and we are waiting to get help from vendors to solve those Team: Apps, Type: Testing, Workgroup: TDS2026-04-01T15:08:372026-04-01T15:14:13false67915167418767594727688closedClosedMobility Services# Wed 4/1/26 * [AccTrack](https://atd.knack.com/dts#accessibility-items/) (Accessibility Tracker) in DTS Portal * Filter to the app in question * On the Item Details page, update Issues by inline-editing the row for the issue (Status, Comment, and Attachment are inline-editable) * Update Status to Resolved when remediated * Add Comment if you consider it helpful * Add Attachment if you consider it helpful * Note that some issues (page zoom, notably) are systemic to the platform and we are waiting to get help from vendors to solve those Team: Apps, Type: Testing, Workgroup: Mobility Services2026-04-01T15:06:222026-05-06T17:27:272026-05-06T17:27:27false31259724418766808027687openSMD### Description [Current Sign Fabrication Gitbook Documentation](https://atd-dts.gitbook.io/signs-and-markings-tracker-help-guides/sign-fabrication/sign-fabrication-work-order-module) - The current documentation captures requests coming for custom signs and retirement signs I created the help documentation [here](https://docs.google.com/document/d/12KjlxxEShkyydZ_zecgIWXDsx_Njz_vPR1vQ1uja38I/edit?tab=t.0#heading=h.5cssnxgi8set). I'll be adding it to the Gitbook and updating existing documentation to ensure everything is accurate!Workgroup: SMD, Team: Apps, Type: Documentation, Product: SMD Data Tracker2026-04-01T15:05:092026-04-01T15:05:09false61209591418735678627686openOPM [[MISSING: Write a concise, jargon + acronym-free 1-2 sentence description of the project.]] ## Background [[Clarify the organizational/operational context of this work. You may also want to add references to the final section below.]] ## Desired Outcomes [[Explain the impact this project can have: Beyond the deliverables themselves, what will be different when this work is complete? What metrics are we using to measure success?]] ## Scope & Deliverables [[Clarify what we are delivering: What platform? What’s in scope, and (importantly!) what isn’t? Are there constraints or potential roadblocks/challenges?]] ## Timeframe [[When will this project start, and how long do we think it will take? Include caveats for more complex or unpredictable projects.]] ## References [[Compile helpful documents and links here for easy reference. - Drive folder where project materials are stored. - Login page to related applications - Miro board - Zenhub Filter or Board ]] ## Request details - Requested by: Jewelee D - Executive sponsor: Dan V - Date: --- This Github issue represents an Austin Transportation and Public Works' [Data & Technology Services](https://austinmobility.io/) team project. Project status is documented regularly in the comments below. Team: Apps, Product: Data & Technology Services Portal, Project Index, Workgroup: OPM2026-04-01T14:26:212026-04-01T14:28:04true61209591, 110200023418692315327685closedClosedROW > What application are you using? ArcGIS > Describe the problem. ## ROWPACT Legend Icon Mapping Not Displaying Correctly ### Description: ROWPACT is currently experiencing an issue where legend icons are not correctly mapping to their corresponding layers. This results in either missing or incorrect icon representation within the legend. <img width="360" height="868" alt="Image" src="https://github.com/user-attachments/assets/f550886d-fd38-4e3e-b782-fcd0f89321dd" /> ### Expected Behavior: Legend icons should accurately reflect and map to their associated layers in ROWPACT. ### Actual Behavior: Legend icons are either not displaying or are incorrectly mapped to layers. ### Request: Please investigate the root cause of the legend-to-layer mapping issue and implement a fix to restore correct functionality. > How soon do you need this? Soon — Within a week > Requested By Russell B. Request ID: DTS26-134640 Workgroup: ROW, Type: Bug Report, Team: Geo, Product: ROWPACT2026-04-01T13:24:082026-04-01T16:26:462026-04-01T16:26:46false114594205418647447327683closedClosedSBO > What application are you using? Maximo > Describe the problem. Maximo - desktop - Urban Forestry Supervisor's name is misspelled and we have to assign work under misspelled name. Please correct his name - Benjamin D---- not D-----. > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? Last name should not be misspelled. If anyone else would look for him in Maximo, they would not be able to locate his name. > Requested By Monika S. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/69cd0c9d529fb485c564ee6c/forestry.jpg) (64.53kb) Request ID: DTS26-134630 Type: Other, Impact: 1-Severe, Product: Maximo, Team: Maximo, Workgroup: SBO2026-04-01T12:18:112026-04-15T15:27:302026-04-15T15:27:30false133040608418615117327682closedClosedDistrict Maintenance > What application are you using? Other / Not sure > Describe the problem. I need CompleteView software added to my device. > How soon do you need this? Flexible — An extended timeline is OK > Requested By Shon J. Request ID: DTS26-134625 Type: IT Support, Workgroup: District Maintenance, Team: Tech Services2026-04-01T11:24:072026-04-28T13:22:352026-04-28T13:22:35false164183211418260565027681openHRCheck HR new hires for previous month: https://atd.knack.com/hr#manage-accounts/ Add all regular employees to DTS Portal as Viewer Workgroup: HR, Type: IT Support2026-03-31T21:54:582026-03-31T21:55:05false31259724418222434027680closedClosedROW > What application are you using? ArcGIS > Describe the problem. ## Investigate Creation of Segment ID for Access Road off S 1st St ### __Description:__ ROW Permitting Analysts have identified an access road off S 1st St that does not have an assigned segment ID. As a workaround, Analysts are currently assigning the nearest S 1st St segment (2042938) for permitting purposes. <img width="800" height="491" alt="Image" src="https://github.com/user-attachments/assets/a55dbd0b-6f15-4228-910d-ffe1ecd0c4bf" /> Per Sam W. (LDE), this access road segment is maintained by TPW-SBO. However, maintenance responsibility appears to be split: - TPW-SBO maintains the portion east of S 1st St - APR maintains the portion west of S 1st St (See attached documentation for reference.) ### __Request:__ Please investigate whether a new segment ID can be created for this access road, or if there is an alternative, appropriate solution to accurately reflect maintenance responsibility and support permitting workflows. ### __Additional Context:__ - The current workaround may lead to inaccurate segment assignment - Clarification of ownership/maintenance boundaries is critical for permitting accuracy ### __Attachments:__ - Supporting documentation showing maintenance responsibilities and location details > How soon do you need this? Soon — Within a week > Requested By Russell B. [Attachment] [RE_ LDE_Question on Public or Private Street.pdf](https://github.com/user-attachments/files/26389265/RE_.LDE_Question.on.Public.or.Private.Street.pdf) [Parks ROW COMMENT-2025 106302 EX-Denbow- S 1st St (Lady Bird Lake Utility Relocation151 South 1st St)- Duct bank Install.pdf](https://github.com/user-attachments/files/26389279/Parks.ROW.COMMENT-2025.106302.EX-Denbow-.S.1st.St.Lady.Bird.Lake.Utility.Relocation151.South.1st.St.-.Duct.bank.Install.pdf) [TCP25-197905 (9-30-25).pdf](https://github.com/user-attachments/files/26389243/TCP25-197905.9-30-25.pdf) Request ID: DTS26-134620 Workgroup: ROW, Type: Data, Team: Geo2026-03-31T20:42:092026-04-01T20:34:492026-04-01T20:34:49false80716478418191931827679closedClosedSMS### Description ## Thu 3/31/26 Due to the COA website update today, old links are either broken or temporarily redirected. ### Items to Address on the CSD Portal and Public Pages * Sites: * [Director Rules](https://atd.knack.com/smrt#director-rules/) * Broken links should be updated to working links on the updated website where possible * Workaround if PDF links are broken: * Find PDF file and name with TDS prefix for clarity * Upload PDF to [atd-knack media folder in Github](https://github.com/cityofaustin/atd-knack/tree/master/media) * Click on item to get its URL (example: https://github.com/cityofaustin/atd-knack/blob/master/media/Amended_Table_dr.png) * Edit the URL by removing ~~blob~~ and replacing it with `raw` * Copy and test the new URL; it should automatically download the linked item to your desktop/downloads * Link to this new GIthub download link if the COA website is not currently hosting the PDFType: Bug Report, Team: Apps, Workgroup: SMS, Product: Shared Mobility Services Portal2026-03-31T19:49:122026-03-31T19:56:162026-03-31T19:57:30false21112975418179782227678openSBO > What application are you using? Maximo > Describe the problem. I am attempting to verify the photos I upload as attachments in Maximo for work orders (used as proof of work). However, when I click on the attachment hyperlink, the images do not open. Instead, I receive an error message indicating that Photos.exe is not functioning properly. > Is there anything else we should know? A similar issue is also occurring on my iPad Mini. When I attempt to view attached photos, a blank white screen appears and the attachment does not load. Additionally, I have noticed that this issue is not limited to attachments—it is affecting my ability to open any photos on the device. Internet Browser: Edge > Requested By Donnied W. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/69cc1f44f3dbc6728b723898/screenshot20260331142320.png) (167.26kb) Request ID: DTS26-134615 Type: Bug Report, Impact: 2-Major, Product: Maximo, Team: Maximo, Workgroup: SBO2026-03-31T19:30:302026-03-31T19:42:23false133040608, 134445095418174247327677closedClosedOSE > What application are you using? Other / Not sure > Describe the problem. I need to upgrade my Adobe Acrobat to Adobe Acrobat Pro. > How soon do you need this? Flexible — An extended timeline is OK > Requested By Mase C. Request ID: DTS26-134610 Workgroup: OSE, Type: IT Support, Team: Tech Services2026-03-31T19:21:102026-04-01T18:19:062026-04-01T18:19:06false164183211417964056727661closedClosedHR > What application are you using? Other / Not sure > Describe the problem. Need help with Audio for Moontower conference room > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? Immediately for a CDL enrollment meeting > Requested By Bruno M. Request ID: DTS26-134565 Workgroup: HR, Type: IT Support, Impact: 1-Severe, Team: Tech Services2026-03-31T14:21:112026-04-01T12:53:232026-04-01T12:53:23false164183211285220733421118closedClosedTDS### We are writing/running a query for a one-time raw data pull for TDS. **Parameters:** 1. Folder type is SP 2. Folder in-date is greater than Nov 1, 2023 3. Folder work-type is Consolidated 4. Exclude the following folder rsns from the results: 13448520 13372413 13287027 13242963 13450878 13448898 13321182 13437999 13240187 13457531 13354519 13453249 13445506 13415024 13253640 13453287 13243571 13438464 13435433 13432518 13440185 13410135 13448326 13431665 13278583 13440993 13241539 13445567 13432366 </body> </html> **Output Fields:** _With an example_ - Council district should be pulled from the primary folder property info. Screenshot below for reference. - All other fields should be pulled from the Folder tab. Reference# | F.RSN | In Date | Council District | Subtype | Status | Folder Address | Description -- | -- | -- | -- | -- | -- | -- | -- SP-2023-0074C.SH | 13106128 | 3/9/2023 | 4 | Site Plan Administrative | Approved and Released | 1500 E ST JOHNS AVENUE AUSTIN, Texas, 78752 | The applicant is proposing the development of multi-family building (SMART Housing/Affordability Unlocked) with associated improvements. PuPR2  ---- ---- **DTS SR Submittal:** > What application are you using? AMANDA > Describe the problem. I need a data report from AMANDA to assess how the parking ordinance update is being used by applicants. I'd like to have a spreadsheet that includes all Consolidated Site Plans submitted after November 2, 2023, that excludes all site plans not within the Urban Core. > How soon do you need this? Soon — Within a week > Is there anything else we should know? This is for a project where I have been provided staff for the work for a fixed amount of time. The work is intended for a report back to Council. > Requested By Amber H. Request ID: DTS25-121585 Type: Data, Impact: 2-Major, Need: 3-Could Have, Epic, Workgroup: TDS, Product: AMANDA, Team: AMANDA2025-02-13T22:09:082025-03-25T18:58:012025-06-29T00:24:21true49930868, 51680715, 63309637418168287227676closedClosedOODerror appears to be related to records exceed character limit of `'most_recent_activity_details'` field ``` 65690 2026-3-30 14:40:38 | ArcGIS Online Feature Service Writer: Appending '7689' features to layer/table 'ATPW_311_Service_Requests' 65691 2026-3-30 14:44:55 | ArcGIS Online Feature Service Writer: UPSERT failed for feature service 'ATPW_311_Service_Requests': Append job failure: 'ArcGIS Online Feature Service Writer: Encountered an unexpected error. The error code from the server was '500' and the message was: 'Cannot set column 'most_recent_activity_details'. The value violates the MaxLength limit of this column. Failed to add data row to table (ATPW_311_SERVICE_REQUESTS_ATPW_311_SERVICE_REQUESTS)'. Details: ''' 65692 2026-3-30 14:44:55 | ArcGIS Online Feature Service Writer: Truncated 70 string attributes to fit maximum field length on server 65693 2026-3-30 14:44:55 | ArcGIS Online Feature Service Writer: 27784 features successfully written to 'ATPW_311_Service_Requests', but the server rejected the 7689 features in the last request due to errors. See warnings above. Ending translation ```Workgroup: OOD, Type: Bug Report, Team: Geo2026-03-31T19:11:192026-03-31T19:18:202026-03-31T19:18:20false80716478418152818027675closedClosedVZAs discussed [here](https://austininnovation.slack.com/archives/CHZE6BC6L/p1774975442397509), we should configure `.npmrc` files in the VZV and VZE projects with these security best practices: ``` # .npmrc min-release-age=7 ignore-scripts=true ```Team: Dev, Need: 1-Must Have, Workgroup: VZ, Product: Vision Zero Crash Data System, Type: Security2026-03-31T18:49:112026-04-02T18:34:152026-04-02T18:34:15false14793120418148119027674closedClosedOOD > What application are you using? Other / Not sure > Describe the problem. Needing tech services- Matt Martinez > How soon do you need this? Flexible — An extended timeline is OK > Requested By Lidia M. Request ID: DTS26-134605 Workgroup: OOD, Type: Other, Team: Tech Services2026-03-31T18:42:122026-04-01T13:15:282026-04-01T13:15:28false5697474, 133022703418142090427673closedClosedSBO > What application are you using? Maximo > Describe the problem. Maximo - desktop - I have been creating new Work Order (+) and it takes me to the main page when clicking on the Service Address. > How soon do you need this? Urgently — Critical that this is addressed today > Requested By Monika S. Request ID: DTS26-134600 Type: Other, Impact: 1-Severe, Product: Maximo, Team: Maximo, Workgroup: SBO2026-03-31T18:30:342026-04-16T19:12:232026-04-16T19:12:23false133040608, 134445095418126673127672closedClosedHR, DTS## New Application ### Planning/Prep - [x] Meeting with stakeholders to talk about go-live, roll out plan to end users - [x] Set Go-Live Date 4/6/26 - [x] Create user help guides _(embed in application, GitBook pages/space, Google Doc)_ - [x] Provide user training Scheduled 4/6/26 - [x] Send What's Happening email ### Testing - [x] Test all buttons (as each user role) - [x] Check page permissions (sign in as each user role) ### Clean-up/Finalize - [x] Delete all test records from everything (object tables) - [x] Change out email addresses for email notifications ### After Go Live - [ ] Stakeholder/Power users available during Go-Live dates to make sure they are QA/QC for any issues coming from end users - [ ] Schedule app builder to be available during Go-Live day to be available in case of issues - [ ] Check in with stakeholders day of Go-Live and 1-2 days after Go-Live Workgroup: DTS, Workgroup: HR, Team: Apps, Need: 1-Must Have, Type: Testing, Product: TPW Hire2026-03-31T18:03:162026-04-08T15:05:182026-04-08T15:05:18false21112975, 170656233418122688827671openAMD > What application are you using? AMD Data Tracker > Describe the problem. 1- Inventory view "JV QC" = view of the information needed to process monthly JV to QC online withou having to export manipulate 2- updates to financial review pop-up - buyer FDU - ecapris FDU balance - ecapris FDU object codes (?) 3- not sure in which view but would like to explore if seeing transaction object code is an easy add on. 4- "invoice view" -- WRK view similar to financial view to be use for invoicing purposes - reimbursement or partners funding back up documentation. > Describe the outcome you'd like to see when this feature is implemented. AMD can rely on various staff assisting with financial processing of inventory and other invoicing tasks. > Describe any workarounds you currently have in place or alternative solutions you've considered. Currently there is a lot manipulating exported data in excel. > Is there anything else we should know? Sort of flexible > Requested By Ivonne N. Request ID: DTS26-134595 Workgroup: AMD, Team: Dev, Need: 2-Should Have, Type: Enhancement, Product: AMD Data Tracker2026-03-31T17:57:082026-05-07T21:32:47false61209591418081424327670closedClosedUrban Forestry St elmo ## Device & User Information (first name and last initial, no last names) Laptop & Clinton, H ## What's the problem? User having issue with his network when he is on field. ## What did you do to resolve the issue Have tried doing a network reset and checked on updates. Once the reset is done it will work for 5 minutes and then again, it does the same. Need to get it troubleshooter or might deploy a new sim. Type: IT Support, Type: Mobile Device Support (MDM), Workgroup: Urban Forestry, Team: Tech Services, Type: Hardware Support2026-03-31T16:58:592026-04-27T13:47:512026-04-27T13:47:51false138721851417955617327660openDistrict Maintenance > What application are you using? Maximo > Describe the problem. the sidewalk Flex portlet is not working, shows an error message that it has not been developed. This is the report that we created for Katherine and now Cierra since she is our coordinator now. I also would like to request access to this portal so i can monitor as well > How soon do you need this? Soon — Within a week > Is there anything else we should know? i am needed to start reviewing the data from this portal to provide numbers to executives in the near future. > Requested By Baldomero R. Request ID: DTS26-134560 Type: Other, Product: Maximo, Team: Maximo, Workgroup: District Maintenance2026-03-31T14:09:082026-03-31T15:03:04false133040608, 134445095418081256927669closedClosedSMD### Description Met with the inventory team and saw their spreadsheet they print for counting inventory. - Created button on menu of inventory items page - `Print Count Sheet` <img width="500" alt="Image" src="https://github.com/user-attachments/assets/6ed5fbcf-ec05-46ed-b7cc-72739a13c840" /> - Used that spreadsheet to create a page that they can print from the SMD inventory page. <img width="900" alt="Image" src="https://github.com/user-attachments/assets/a31bb6e8-c638-4678-93fc-f26b83b6199d" /> - Filtered page to only materials the sign shop uses (categories `Blank` and `Sheeting`) - Looked at the print preview with the inventory team and they thought it could work for them - The process is that they will use this view to count inventory, identify any counts that don't match the total on hand, and update the inventory items with adjustments to make corrections <img width="446" alt="Image" src="https://github.com/user-attachments/assets/5089e6cb-4746-4bb5-a828-4444bde0a471" /> Workgroup: SMD, Team: Apps, Type: Enhancement, Project: SMD Warehouse Inventory2026-03-31T16:58:472026-03-31T16:59:172026-03-31T16:59:17false61209591418065654827668openAMD > What application are you using? AMD Data Tracker > Describe the problem. PM work order for communications. Discussed with Christina Tremel. > Describe the outcome you'd like to see when this feature is implemented. PM form for communications. > Describe any workarounds you currently have in place or alternative solutions you've considered. N/A > Is there anything else we should know? This Work Order/PM form is needed before the end of April for the JC Com Augmented Staff PM crew. > Requested By Harrell M. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/69cbf7ad95263cc999a2e1d9/augstaffpmsheet33126.pdf) (302.49kb) Request ID: DTS26-134590 Workgroup: AMD, Need: 1-Must Have, Type: Enhancement, Product: AMD Data Tracker2026-03-31T16:36:122026-03-31T16:51:50false61209591418037667727667closedClosedPavement Operations > What application are you using? Other / Not sure > Describe the problem. the computer DELL 77571 is not working has a lock screen that we cannot bypass. this computer is located in the Overlay building on top of the hill at Townview. Internet Browser: Chrome > Requested By Christopher B. Request ID: DTS26-134585 Type: Bug Report, Impact: 3-Minor, Workgroup: Pavement Operations, Team: Tech Services, Type: Hardware Support2026-03-31T15:57:082026-04-01T18:46:272026-04-01T18:46:28false68443907418034369927666closedClosedCSD > What application are you using? Other / Not sure > Describe the problem. I had my computer replaced a few weeks ago. Now I am getting an error message when I open Bluebeam. It says "Error signing into Revu: 403 Forbidden" I can close out of the error message and still work, but I'm concerned that at some point it will stop letting me still work, and I would like it addressed before it becomes an emergency. I use Bluebeam almost daily for my work tasks. > How soon do you need this? Flexible — An extended timeline is OK > Requested By Natalia O. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/69cbed038400af73409e5b57/screenshot20260331104505.jpg) (15.71kb) Request ID: DTS26-134580 Type: IT Support, Workgroup: CSD, Team: Tech Services2026-03-31T15:51:112026-04-01T15:30:362026-04-01T15:30:36false68443907, 133022703418024097627665closedClosedTDSUpdates to existing rules and pages to prepare the Determination process for all the features its needs when it becomes iterative. - [x] Determination Service application flow (test flow completed) - [x] Use the new Attachment Type object for attachments on staff & customer side - [x] Determination Worksheet validation - [x] Submit page only shows relevant content - [x] Automatically creates submission cycle and assigns TIA Determination reviewer on submit - [x] Remove Review Fee and Final Memo dependencies - [x] Allow customers to use Access Code to access approved Determination document on their Manage Case page (rather than digging for it) - [x] Allow customer to use a personalized link approved Determination document from the approval email (like current) - [x] Update Determination Decision to Determination Outcome to prevent confusion - [x] Add Service Type display rules for hiding irrelevant case details for staff and customers - [x] Add Service Type page rules to hide irrelevant case features such as scopes - [x] Add a Determination menu for staff only showing relevant buttons - [x] Substitute for Determination details view for staff only showing relevant fields - [x] Update begin and complete review rules for new Submission Status and Service Type - [x] Update review timeline to 7-10 business days - [x] Update email rules accordingly - [x] Allow only Revision or Approval for Determinations - [x] Update to new TIA Determination Worksheet doc for April 1st - [x] Give Cycle Details its own Determination view, removing Fee info - [x] Do not show Review Fee messaging on Case Management page - [x] Implement Review Notes/Summary for Customer instead of commenting like Waiver mod - [x] Add Review Summary section to show Completed Date, Decision, Outcome, Notes, Summary, and Approved Worksheet - [x] Remove Submission Cycle Reviewers, use only Lead Reviewer based on Review Area Determination Reviewer who can be reassigned (update reassignment pages accordingly) - [x] Add Approved Worksheet field to Review Completion - [x] Remove SIF Area and Location Trips Per Day from edit case details form - [x] Indicate Cycle # on case attachments table - [x] Update Menus to remove Mitigations & Edit Case Status since they are not neededTeam: Apps, Type: Enhancement, Workgroup: TDS, Product: TDS Portal2026-03-31T15:36:032026-04-27T19:33:362026-04-27T19:34:27false67915167417983351427664closedClosedSMS > What application are you using? Other / Not sure > Describe the problem. No internet to my computer and my phone isn't working > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? I can't do any work > Requested By Andrea M. Request ID: DTS26-134575 Type: IT Support, Impact: 1-Severe, Workgroup: SMS, Team: Tech Services2026-03-31T14:45:332026-04-01T13:11:462026-04-01T13:11:47false235511404417973704327663closedClosedVZAs discussed [here](https://austininnovation.slack.com/archives/CHZE6BC6L/p1774962924881489), we are going to need need access to the COACD network file share in order to retrieve our new [CAD data exports](https://github.com/cityofaustin/atd-data-tech/issues/26316). The task here is to simply test our existing credentials to see if it's possible to mount the "G drive" to our on prem server.Team: Dev, Need: 1-Must Have, Workgroup: VZ, Product: Vision Zero Crash Data System, Type: Snackoo 🍫2026-03-31T14:34:092026-03-31T14:36:122026-03-31T14:36:12false3653206417971124027662closedClosedPavement Operations > What application are you using? Other / Not sure > Describe the problem. Laptop screen is not showing on the big screen in the cactus room. > How soon do you need this? Urgently — Critical that this is addressed today > Requested By Jonathan G. Request ID: DTS26-134570 Type: IT Support, Impact: 1-Severe, Workgroup: Pavement Operations, Team: Tech Services2026-03-31T14:30:382026-04-01T13:08:232026-04-01T13:08:24false133022703417955346227659closedClosedSBOTOWNVIEW ## Device & User Information (first name and last initial, no last names) ## What's the problem? Please install completeview on Shon J Location of the camera software \\coacd.org\dfs\TPW\ATD\ATD\Misc\Sailent Software Move the installed to the desktop before install ## What did you do to resolve the issue Type: IT Support, Type: Mobile Device Support (MDM), Workgroup: SBO, Type: Hardware Support2026-03-31T14:08:442026-04-01T18:19:492026-04-01T18:19:49false164183211417909904427658closedClosedSBO > What application are you using? Maximo > Describe the problem. Need IPAD for employee Terance Durst > How soon do you need this? Flexible — An extended timeline is OK > Is there anything else we should know? To do CSR'S and close them out in the field. > Requested By Mario R. Request ID: DTS26-134555 Type: IT Support, Workgroup: SBO, Team: Tech Services2026-03-31T13:12:092026-04-01T13:20:462026-04-01T13:20:46false164183211417909819927657closedClosedUrban ForestryST. ELMO ## Device & User Information (first name and last initial, no last names) ## What's the problem? They are asking for a TV in the rrom and ## What did you do to resolve the issue Please move the TVType: IT Support, Workgroup: Urban Forestry, Type: Hardware Support2026-03-31T13:12:022026-04-02T20:36:562026-04-02T20:36:56false133022703, 138721851417905177027656closedClosedSBO > What application are you using? Maximo > Describe the problem. New Maximo - desktop - links to the photos attached to the service request are not working. Photos are not showing. - See SR `26-00097596` > How soon do you need this? Urgently — Critical that this is addressed today > Requested By Monika S. Request ID: DTS26-134550 Type: Bug Report, Impact: 1-Severe, Product: Maximo, Team: Maximo, Workgroup: SBO2026-03-31T13:06:122026-03-31T14:13:172026-03-31T14:13:17false21112975, 133040608417900821127655closedClosedSDD > What application are you using? Maximo > Describe the problem. Hello, I know I previously submitted a ticket but created this one to add a screenshot of the most recent issue. Previous request is #27605. The service address and actual address are still off, and is causing crews to go to incorrect locations. > Is there anything else we should know? The screenshot includes a service address and the defaulted intersection that are not near each other. this is 26-00097572 Internet Browser: Chrome > Requested By Colton S. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/69cbc3a4962fb50758f4c973/screenshot20260331075000.png) (824.33kb) Request ID: DTS26-134545 Workgroup: SDD, Type: Bug Report, Impact: 2-Major, Product: Maximo2026-03-31T13:00:382026-03-31T13:13:442026-03-31T13:14:30false133040608417900799327654closedClosedSBO > What application are you using? Maximo > Describe the problem. need a ipad > How soon do you need this? Soon — Within a week > Is there anything else we should know? soon as possible > Requested By Lester R. Request ID: DTS26-134540 Type: Other, Workgroup: SBO, Team: Tech Services2026-03-31T13:00:362026-04-01T13:19:362026-04-01T13:19:36false68443907, 133022703417890928327653closedClosed## Steps Supervisor: Gary, Z User: Stephan, K Division: ROW Reference - [New Hire Checklist document](https://cityofaustin.sharepoint.com/:w:/r/sites/tpwDTS/_layouts/15/Doc.aspx?sourcedoc=%7B81512810-B700-448C-8200-38B343CB257D%7D&file=New%20Hire.docx&action=default&mobileredirect=true) - [x] Check if NERF was submitted? - [x] Set up password/Reset password (Ask Scott & Matt, if available, else ask CTM help desk (512-974-HELP) ## Software Checklist Ask Supervisor what the new hire will need - [ ] Adobe - [ ] ArcGIS - [ ] AutoCAD/AutoCAD 3D - [ ] BlueBeam >if user wants both (Adobe & BlueBeam), ask why? - [ ] SketchUp - [ ] MS Project - [ ] MS Visio Order software from CTM [here](https://cityofaustin.sharepoint.com/sites/CTM/TEAMSITES/AS/MSELA/Lists/MicrosoftFY24DepartmentTransactions/Customer%20View.aspx?xsdata=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%3D&sdata=WlNGR0ZyRU9JVHNCcUJXSDloTVEyMm1ocGhNM0tVN21Pc2hCZUkrV0Mzcz0%3D&ovuser=5c5e19f6-a6ab-4b45-b1d0-be4608a9a67f%2CDiana.Martin%40austintexas.gov&OR=Teams-HL&CT=1708706699063&clickparams=eyJBcHBOYW1lIjoiVGVhbXMtRGVza3RvcCIsIkFwcFZlcnNpb24iOiIyNy8yNDAxMDQxNzUwMyIsIkhhc0ZlZGVyYXRlZFVzZXIiOmZhbHNlfQ%3D%3D) ## Hardware Checklist >Does the user need a GIS Modeling computer? - [ ] GIS Laptop w/ specialist docking station - [x] Laptop - [ ] Power supply - [ ] Docking station - [ ] Monitors - [ ] Keyboard (hardwired) - [ ] Mouse (hardwired) - [ ] MiFi (must be request by the supervisor) Type: Operations, [Workgroup] :rotating_light: MISSING2026-03-31T12:48:112026-04-03T15:56:512026-04-03T15:56:51false235511404417462285327652closedClosedTPWIn the last MUG, we discussed updating the funding table to make it clearer when an FDU is showing the eCAPRIS appropriated amount or if it is showing an override. We have a similar idea with confirmed and estimated phase dates where we show an asterisk on the value in the table. The purpose of showing the asterisk in the funding table would be to make overrides quickly identifiable. **In Scope** - In the view mode of the funding table, add the same asterisk that we use in the Phases table on dates that are estimated to rows where `should_use_ecapris_ecapris_amount` is false on an import or override (`is_manual` = false AND `is_synced_from_ecapris` = false) - On hover, show text "eCAPRIS override" **Bonus** - Can we make a reusable component for displaying estimated dates and overrides (aka component for capturing "something is different and notable about this cell")? #### Example from Phases table <img width="701" height="388" alt="Image" src="https://github.com/user-attachments/assets/ed028687-e760-4ecb-8897-3baff90ac2f3" />Team: Dev, Need: 2-Should Have, Type: Enhancement, Product: Moped, Workgroup: TPW2026-03-30T23:17:072026-05-07T13:51:282026-05-07T13:51:28false5697474417396843127651openROW### Acceptance Criteria - The available attachment types shown in portal for EX and RW folders need to be updated. Some of the requested attachment types may not exist and may need to be created in AMANDA. - For RW: - Utility Plan - Correspondence - Bond - Traffic Control Plan - Map - Notifications - Insurance - Photos - For EX: - Notifications - Proof of DSD Fee Payment - Traffic Control Plan - Map - Variance - Waiver - Utility Plan - Correspondence - Photos - No modifications are needed in the Back Office for the attachment types. - The ability of users to make attachments in the Portal when EX/RW folders are in certain status must also be removed - The EX/RW folder statuses for which users should not be allowed to make attachments in the portal are provided in the document below [EX RW folders.xlsx](https://github.com/user-attachments/files/27129964/EX.RW.folders.xlsx) --- ### Change Management - 4/27/26 - Vish - Updated AC, moved to backlog --- --- ## Will will clean up EX & RW attachment types - Document the attachments for each folder type, and which should be available via portal - Determine if, in the backend, the users only want to see a specific list of attachment types (vs all available) - Document the portal attachment feature to the folder status _(Expired = Don't allow, Application Incomplete = Allow)_ - If a batch job to cleanup data is required, we will create a sub issue. ## Change Management - On [mm/dd/yy] we [did something] --- ### DTS SR Submittal > What application are you using? AMANDA > Describe the problem. ## Batch Job to Clean Up Attachment Types for Existing EX & RW Permits ### __Description:__ Request a batch job to standardize and clean up Attachment Types for previously issued EX and RW permits (e.g., Active and Expired statuses). ### __Scope:__ - Identify all EX and RW permits with statuses such as Active and Expired (other statuses should be identified with stakeholders) - Compare existing Attachment Types against the current standardized list used in Expired and Pending permits - Update/remove/realign outdated Attachment Types to match the current standard - Ensure no data loss for critical attachments during the cleanup ### __Standardized List of Attachment Types (EX) :__ - Notifications - Proof of DSD Fee Payment - Traffic Control Plan - Map - Variance - Waiver - Utility Plan ### __Acceptance Criteria:__ - All applicable EX and RW permits reflect the current standardized Attachment Type list - Outdated or duplicate Attachment Types are removed or mapped correctly - Attachments remain accessible and correctly categorized post-update - Validation confirms consistency across Active, Expired, and Pending permits > How soon do you need this? Flexible — An extended timeline is OK > Requested By Russell B. Request ID: DTS26-134535 Workgroup: ROW, Type: Other, Impact: 3-Minor, Need: 2-Should Have, Product: AMANDA, Team: AMANDA2026-03-30T20:45:322026-05-15T19:42:31true33665701, 44907715, 63309637417384461727650closedClosedSMD### Description We would like to use SMD data as a proof of concept to show maintenance progress to the RAMP process. ### MVP: - Add field for `Maintenance_Complete`: Yes/No - Use FME to push the information from Daniel's FY Signs and Markings Maintenance Plan dataset to the public RAMP datasets - FY26 Markings Maintenance Plan Assets: https://austin.maps.arcgis.com/home/item.html?id=ce99c21ef78e47188b1f62b746ebe650 - FY26 Signs Maintenance Plan Assets: https://austin.maps.arcgis.com/home/item.html?id=27e48191667c46abab51fcc6c2b15989 ### Other problems to solve: - How do we address the service plan changingWorkgroup: SMD, Team: Geo, Type: Integration2026-03-30T20:23:082026-05-04T15:14:292026-05-04T15:14:29true80716478417383401027649closedClosedOSE > What application are you using? ArcGIS > Describe the problem. Road Closure/ ACE Map for Wrong Turn Bicycle Fest. > How soon do you need this? Flexible — An extended timeline is OK > Is there anything else we should know? Within 2 weeks. > Requested By Michael L. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/69cadad97ccc5a350590dbdd/scd_wrongturnbicyclefestival_20260205.pdf) (228.99kb) Request ID: DTS26-134530 Workgroup: OSE, Type: Map Request, Team: Geo2026-03-30T20:21:162026-04-03T20:10:182026-04-03T20:10:18false188904275417383389027648openROW > What application are you using? AMANDA > Describe the problem. ## ROW Contractor Pick List Update in Portal Application __Description:__ ROW permit applicant(s), when selecting a ROW Contractor from the pick list on AB+C Portal, should only see valid options. Currently, many invalid 'contractors' populate this pick list which produces invalid selections. __Stakeholders:__ Kim, Paloma, Russ __DTS Manager:__ Tracy ### __Acceptance Criteria:__ - System should display the current (cleaned) list to ROW contractor (applicant). - System should (query) the pick list if A. people record is active, and; B. The ROW Contractor license is active. (Query parameters should be active for ROW contractors) ### __Notes:__ - This applies to folder types EX, DS - To our knowledge, this list is populated from 2 sources: - All active LC folders - All people records type: City Department and Franchise Utility (?) - DS & EX folders are coded so that the people tab requires a valid ROW Contractor people record. The folder will not issue without one. We must keep this in mind as we develop a solution for this issue. - Update query to refine the drop-down list. - This is a good database clean up activity prior to migrating to the new ECM. - This ticket mirrors: #3499 > How soon do you need this? Flexible — An extended timeline is OK > Requested By Russell B. Request ID: DTS26-134525 Workgroup: ROW, Type: Other, Impact: 3-Minor, Need: 2-Should Have, Product: AMANDA, Team: AMANDA2026-03-30T20:21:152026-05-11T15:37:25true33665701, 49930868, 63309637417374851927647openDTSI have access to a test copy of the Finance and Purchasing app https://docs.knack.com/reference/using-js-with-next-gen-knackWorkgroup: DTS, Team: Dev2026-03-30T20:07:582026-03-30T20:08:40false12474808417373721127646closedClosedVZ > What application are you using? SMD Data Tracker > Describe the problem. Hello. I am trying to issue a repair order for LTC-03 (https://atd.knack.com/signs-markings#work-orders-markings/markings/view-work-orders-marking-details/65ef623f2d52810027c742b2/) and submitted a work order just now for Markings in SMD's Knack portal (https://atd.knack.com/signs-markings#work-orders-markings/markings/view-work-orders-marking-details/69cad42e4d3a7b787487c941/). However, I am unable to edit the order to upload a diagram or add TK and FDU information. I also cannot delete the work order and start over. I would like to understand my permissions in Knack and see how I can submit regular repair orders, such as TC-03R (https://atd.knack.com/signs-markings#work-orders-markings/markings/view-work-orders-marking-details/689e399e7d3ea702dc27a4a4/). I would also like the one that I just created to be put on hold or deleted until I can add relevant TK and FDU information, along with a diagram. > How soon do you need this? Soon — Within a week > Is there anything else we should know? I would like this to be put on hold or deleted soon because I don't want to mess up SMD's metrics or have any work billed incorrectly. Regarding my permissions, I am flexible and satisfied with an extended timeline. > Requested By Michael K. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/69cad77587dacea10667446e/screenshot20260330150417.png) (92.45kb) Request ID: DTS26-134520 Type: IT Support, Team: Apps, Workgroup: VZ, Product: SMD Data Tracker2026-03-30T20:06:122026-04-22T14:01:272026-04-22T14:01:27false61209591417354352727645closedClosedVZEnable users to edit charges from temp crashes. This feature will build on the enhancements completed via https://github.com/cityofaustin/atd-data-tech/issues/27638. Users should be able to edit charges for a _unit_ in a single text area input that appears in a modal. This UI pattern will mirror the existing contributing factors user experience. ### Background about charges The charges database schema is designed as many `charges_cris` relate to one `peopel_cris` record. This relationship is established during the CRIS import, when a trigger sets charge the record's people ID column based on the `prsn_nbr` and `unit_nbr` fields. It's not currently possible to edit charges records through the UI, and charges records uniquely do not have an edit "layer" in the way that people, units and crashes do. Furthermore, in the fatality details page UI we display charges at the unit level rather than the person level. ### Design to enable charges for temp records. The UI for temporary charges is going to hide the underlying database structure somewhat. When a user adds a new charge to a unit (using the plus icon pictured below), they will input the charges text in a single text area input. When saved, we will insert a charge record tied to the `prsn_nbr`= 1 record attached to selected unit, with the charges text will be saved in the `charges_cris.charge` column. The `cris_crash_id` and `citation_nbr` columns will be left `null` and the `cris_schema_version` column will be set to `2026`. When a user edits a unit's charges, they will edit the text saved in the `charges_cris.charge` column for the single existing charge record that was previous created. Preserving the existing underlying data structure of charges records will allow temp charge records to appear normally on the crash details page without any additional modifications. <img width="2860" height="1384" alt="Image" src="https://github.com/user-attachments/assets/a46e38ab-f3f5-46c0-8367-4c00b6662222" /> <img width="565" height="337" alt="Image" src="https://github.com/user-attachments/assets/5faff5cc-0c01-4284-8713-050cc47f54d7" /> <img width="569" height="325" alt="Image" src="https://github.com/user-attachments/assets/4d03bdda-d79a-457e-a92a-dcca778b800d" /> ### Data structure example #### Crash id | record_locator -- | -- 1802800 | T1802800 #### Unit id | crash_pk | unit_nbr -- | -- | -- 3640069 | 1802800 | 1 #### Person id | unit_id | prsn_nbr -- | -- | -- 4646087 | 3640069 | 1 #### Charge id | prsn_nbr | unit_nbr | person_id | charge -- | -- | -- | -- | -- 9342034 | 1 | 1 | 4646087 | FAIL TO CONTROL SPEED</br>NO DRIVER'S LICENSE ### Database changes We will need to make permission and database updates to enable temporary charge records: 1. Metadata updates to allow insert and editing of chargesrecords. 2. Allow charges to be created with a null `cris_crash_id` 3. Modify the `charges_cris_set_person_id_and_crash_pk` function so that it aborts if `cris_crash_id` is null. This function is triggered on insert into the `charges_cris` table. ```sql ALTER TABLE charges_cris alter column cris_crash_id drop DROP NOT NULL; CREATE OR REPLACE FUNCTION public.charges_cris_set_person_id_and_crash_pk() RETURNS trigger LANGUAGE plpgsql AS $function$ DECLARE person_record record; begin if (new.cris_crash_id is null) then return NEW; end if; select into person_record people_cris.id as person_id, units.crash_pk as crash_pk from public.people_cris left join public.units on public.units.id = people_cris.unit_id where people_cris.cris_crash_id = new.cris_crash_id and people_cris.unit_nbr = new.unit_nbr and people_cris.prsn_nbr = new.prsn_nbr; new.person_id = person_record.person_id; new.crash_pk = person_record.crash_pk; RETURN new; END; $function$; ``` Team: Dev, Need: 1-Must Have, Workgroup: VZ, Type: Enhancement, Product: Vision Zero Crash Data System2026-03-30T19:35:192026-05-11T15:22:472026-05-11T15:22:47false67130963417344162627644closedClosedOPM### Description - Create a `My Measures` Page on someones My Profile page - Gives users the ability to see a table of all measures they are either the Business Contact or Secondary Contact - In the Measure Details page, give users the ability to: - Update the targets - Update the actuals - Edit certain parts of the measure (maybe how is this calculated, data source, data source) - will get this information from OPMType: Feature, Team: Apps, Workgroup: OPM, Project: SMD Performance Measure Dashboard2026-03-30T19:20:172026-04-29T15:12:312026-04-29T15:12:31false21112975, 61209591, 110200023417339573327643closedClosedDTSIn order to migrate DAGs from v2 to v3, we need to each be able to pull the latest updates to the `frank/airflow-three` collector branch and also [backfill previous successful runs dates](https://github.com/cityofaustin/atd-airflow/blob/frank/airflow-three/README.md#inserting-a-previous-dag-run-to-resume-incremental-runs-using-a-look-back-window) when switching off DAG schedules in v2 and on in v3. **In Scope** - Coordinate with all devs so we can reach dts-int-data-p02 - https://app.gitbook.com/o/-LzDQOVGhTudbKRDGpUA/s/-M4Ul-hSBiM-3KkOynqS/servers/dts-int-data-p01-on-prem-server/accessing-the-server - [x] Frank - [x] Chia - [x] John - [x] Charlie - [ ] Rose - [ ] Tilly - [x] Mike - [x] Mateo (and dts-int-data-p01)Workgroup: DTS, Type: IT Support, Team: Dev, Need: 1-Must Have, Type: DevOps, Project: Upgrade to Airflow v32026-03-30T19:14:082026-04-06T14:15:382026-05-13T17:24:14false3653206417335400927642closedClosedOPM### Description - Buttons to give users the ability to add metrics actual records for the fiscal year. - We would like users to click the button and by submitting the form, the records for the entire fiscal year gets created.Type: Feature, Team: Apps, Workgroup: OPM, Project: TPW Performance Measure Inventory2026-03-30T19:08:112026-05-11T20:51:092026-05-11T21:05:14false21112975, 61209591, 110200023417132603527634closedClosedAMDCreate a Web map that contains all the source data as well as the current Fiber Optic Prioritization scores.Workgroup: AMD, Team: Geo, Product: Web Map / Application2026-03-30T14:39:562026-04-24T19:53:582026-04-24T19:53:58false114594205415511955027616closedClosedPIOPIO has proposed minor changes to the text in the RAMP map narrative. Additionally, updates to the City website require that some of the current links in the narrative be updated or removed. **Add** Text -> If you have any questions or concerns about TPW’s proactive maintenance program, please submit a 311 request or email us at austinmobility@austintexas.gov. **Change** 311 -> 3-1-1 Right of Way -> Right-of-Way Update link to PE website **Remove** links to AMD/SMD websitesWorkgroup: PIO, Team: Geo, Type: Enhancement2026-03-27T18:43:322026-03-27T18:46:572026-03-27T18:46:57false80716478417331609727641closedClosedOPM### Description ## Updates to `measure` table - [x] Rename `Technical/SME Contact` to `SME/Business Contact` - Will need to delete existing - Added new `SME/Business Contact` account connection field - [x] Rename `Assign To` to `Audit Contact (OPM)` - [x] Add `Secondary Contact(s)` field - account connection to multiple ppl (go below the SME/Business contact on the details page) - [x] Add `TPWstat Subtype` field (should go after reporting channel on the details page) - Operations, Planning & Development, Capital Projects - On new measure and edit measure form: If reporting channel contains TPWstat, show it - [x] Add `Dashboard Link` field - link type - [x] Add Data Source connection field to applications object (will eventually replace existing Data Source field) ## Create new `measure_actuals` table - Fields to create - [x] Actuals ID - [x] FY - [x] Quarter (calendar) - [x] Quarter (fiscal) - [x] Month (multi-choice) - [x] Target - [x] Actual - [x] Created Date - [x] Created By - [x] Modified Date - [x] Modified ByType: Feature, Team: Apps, Workgroup: OPM, Project: TPW Performance Measure Inventory2026-03-30T19:02:002026-04-29T14:36:302026-04-29T14:36:31false21112975, 61209591, 110200023417287785127640closedClosedUrban Forestry## Email to UF when requester to submits request Link to form - Rules - To: Urban Forestry DL (send to Christina for now) - Subject: Request for `Location` has been submitted by `Source External` - Email > `Requester Name` with `Source External` submitted a request to TPW Urban Forestry for an issue! > - Location: `Location` > - Details: `CSR details` > - Link to request ## Email to Requester when requester submits request Link to form - Rules - To: `Requester Email` - Subject: TPW Urban Forestry Request for `Location` has been submitted - Email > Thank you for submitting your request to TPW Urban Forestry. We’ve received it and our team is currently reviewing the details. > - Location: `Location` > - Details: `CSR details` > Once the review is complete, we’ll follow up with you regarding next steps or if we need any additional information. > Best, > `Assigned To` ## Email when intake is completed by UF [Link to form](https://builder.knack.com/atd/urban-forestry/pages/scene_121/views/view_220/form) - Rules: when user clicks `Complete Intake` - To: `Requester Email` - Subject: TPW Urban Forestry Request for `Location` / Work order `Maximo ID` created - Email > Hi `Requester Name`, > > Your TPW Urban Forestry request has been reviewed, and a work order `Maximo ID` has been created and placed in our queue for follow-up. > Our team will conduct an inspection and provide you with an update once a resolution has been determined. > > Best, > `Assigned To` ## Emails when UF uses `send email` activity [Link to form](https://builder.knack.com/atd/urban-forestry/pages/scene_132/views/view_237/form) - Rules - When `Activity` is `Send Email` - To: `Requester Email` - Subject: Update on TPW Urban Forestry Request for `Location` / Work order `Maximo ID` created - Email > Hi `Requester Name`, > > TPW Urban Forestry has an update on your request for `Location` (work order `Maximo ID`): > `Activity Detail` ## Email when request is completed [Link to form](https://builder.knack.com/atd/urban-forestry/pages/scene_132/views/view_237/form) - Rules - When `Activity` is `Complete Request` - To: `Requester Email` - Subject: TPW Urban Forestry Request for `Location` / Work order `Maximo ID` has been Completed - Email > Hi `Requester Name`, > Your TPW Urban Forestry request for `Location` (work order `Maximo ID`) has been completed! > Here are some details about the request resolution: `Activity Detail`Type: Feature, Team: Apps, Workgroup: Urban Forestry, Product: Urban Forestry2026-03-30T17:58:362026-04-03T18:57:102026-04-03T18:57:11false67915167417286783627639closedClosedATSD > What application are you using? Other / Not sure > Describe the problem. Need help connecting to printer > How soon do you need this? Urgently — Critical that this is addressed today > Requested By Nina R. Request ID: DTS26-134515 Workgroup: ATSD, Type: IT Support, Impact: 1-Severe, Team: Tech Services2026-03-30T17:57:102026-03-30T18:38:192026-03-30T18:38:19false164183211417212093727638closedClosedVZOn the fatality details page, add the ability to edit unit contributing factors. There is currently no way to add/edit contributing factors for temp crashes. Adding a UI for editing contributing factors for temp records will allow VZ staff to present information consistently for all crashes, regardless of if the record is temporary. To do this, we should: * On the fatality details page, always show the **Charges** and **Contributing** factors headings for temp records (they are currently hidden if empty). * When no contributing factors are present, show the text `"None"` with a plus icon button to right * Clicking the plus icon button will open a modal where the five contributing factor fields can be edited * When contributing factors are present for temp records, show an edit icon button in the **Contributing factors** section header. Clicking this button opens the same modal where the contributing factors can be edited. * The UI buttons should not be visible for readonly users. ### Additional notes * Included in this work are any graphql API metadata updates need to enable this change. * Contributing factors do not need to be transferred when transferring data from temp records to CRIS records * Note that editing Charges is out of scope. ### Design mockups #### Initial state with no contributing factors. **Contributing factors** section has a "None" item displayed with plus icon <img width="1430" height="692" alt="Image" src="https://github.com/user-attachments/assets/fd5410c3-0bf0-4bd2-89fb-03423acbf22c" /> #### State with contributing factors present - edit icon displayed to right of **Contributing factors** heading <img width="707" height="615" alt="Image" src="https://github.com/user-attachments/assets/feb3aceb-c32c-4043-9938-47bbdda2fe15" /> #### Modal form for editing contributing factors <img width="562" height="596" alt="Image" src="https://github.com/user-attachments/assets/298c64a0-e203-43e1-9caf-54ebbd9567e5" /> #### Reference markup * Inline plus button ```jsx <div> <div className="fw-bold">Charges</div> <div className="d-flex justify-content-start align-items-center"> <span className="text-secondary">None</span> <span> <Button size="sm" variant="outline-primary border-white"> <AlignedLabel> <LuCirclePlus /> </AlignedLabel> </Button> </span> </div> </div> ``` * Edit button inline with section heading ```jsx <div className="d-flex justify-content-start align-items-center"> <div className="fw-bold">Contributing factors</div> <Button size="sm" variant="outline-primary border-white"> <AlignedLabel> <LuSquarePen /> </AlignedLabel> </Button> </div> ```Team: Dev, Need: 1-Must Have, Workgroup: VZ, Product: Vision Zero Crash Data System2026-03-30T16:21:082026-04-30T17:28:062026-04-30T17:28:06false67130963417179634727637closedClosedLDE### Correct the spelling of 'waiver' <img width="2184" height="1096" alt="Image" src="https://github.com/user-attachments/assets/d071a1d7-bb9e-4b08-b316-f4900208e55f" />Type: Bug Report, Impact: 3-Minor, Need: 2-Should Have, Product: AMANDA, Provider: LaunchIT, Workgroup: LDE, Team: AMANDA2026-03-30T15:40:132026-04-23T15:05:482026-04-23T15:05:48false49930868, 51680715, 63309637417168362027636openSBO > What application are you using? Maximo > Describe the problem. Hi, I need access to the Sidewalk SP Review and Status of SBO>IMG SP WOs (Service Plan WO) portals. I'm receiving this message for both: This portlet has not been set up. To set up, select the edit icon in the portlet header. Thank you, Katherine > How soon do you need this? Soon — Within a week > Requested By Katherine H. Request ID: DTS26-134510 Type: Other, Product: Maximo, Workgroup: SBO2026-03-30T15:24:112026-03-30T18:35:56false133040608417137439527635openSBO > What application are you using? Maximo > Describe the problem. Maximo - desktop - Page refreshers are not working with updated system. After 5 minutes of refreshing every minute it says: You have reached the maximum number of sessions allowed for a user. Please adjust so it works the same as in the old system and refreshing is allowed. > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? Due to this, new, adjustment, I have to stop any work I am doing to refresh the Maximo page, every minute. > Requested By Monika S. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/69ca8c61cd3afdddb0738a7d/today.jpg) (58.67kb) Request ID: DTS26-134505 Type: Bug Report, Impact: 1-Severe, Product: Maximo, Team: Maximo, Workgroup: SBO2026-03-30T14:45:322026-04-21T15:52:03false133040608, 134445095417109104027633closedClosedSDD > What application are you using? ArcGIS > Describe the problem. I am having difficulty opening some of my previously created Arc Pro map documents. Andrew even created a copy of one but I still can't open it. I updated Arc Pro to the latest version and it still isn't working. It just keeps saying Loading Map ... "\\coacd.org\dfs\TPSD\ATD\Planning\Policy\Citywide Strategic Plan\MC3.1 Access\_GIS\MC3 Access Methodology\MC3 Access Methodology_V2.aprx" Internet Browser: Edge > Requested By Cole K. Request ID: DTS26-134500 Workgroup: SDD, Type: Bug Report, Impact: 1-Severe, Team: Geo2026-03-30T14:12:112026-04-09T17:55:272026-04-09T17:55:27false142338538417082730627632openSBO > What application are you using? Maximo > Describe the problem. When CSR's are being made the service address is defaulting to the nearest intersection rather than the correct address as given in the SR. > Describe the outcome you'd like to see when this feature is implemented. Would like this to be corrected as recording the correct address is crucial to our daily work. > Describe any workarounds you currently have in place or alternative solutions you've considered. We are taking the correct service address listed in the body of the message and updating it to the CSR > Is there anything else we should know? ASAP > Requested By Kaylan T. Request ID: DTS26-134495 Need: 2-Should Have, Type: Enhancement, Product: Maximo, Team: Maximo, Workgroup: SBO2026-03-30T13:39:092026-03-30T16:09:44false133040608, 134445095417072642827631closedClosedSBO > What application are you using? Other / Not sure > Describe the problem. 2 tablets need EzmoblieMax installed > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? Delaying work in the field > Requested By Patricia M. Request ID: DTS26-134490 Impact: 1-Severe, Type: Mobile Device Support (MDM), Workgroup: SBO, Team: Tech Services2026-03-30T13:24:092026-04-06T15:39:232026-04-06T15:39:23false68443907, 133022703, 138721851417041595127630closedClosedAMD > What application are you using? SMD Data Tracker > Describe the problem. SMS School Zone Beacon Work orders, See email to Christina > How soon do you need this? Urgently — Critical that this is addressed today > Requested By Jaden D. Request ID: DTS26-134485 Workgroup: AMD, Type: Other, Impact: 1-Severe, Team: Apps2026-03-30T12:39:122026-04-15T15:41:072026-04-15T15:41:07false61209591415586703927629closedClosedTDSThis request serves as an update/modification to #26604, requesting the full list of initial records that fall within the Full Purpose Jurisdiction, without date filters applied.Team: Geo, Type: Enhancement, Workgroup: TDS2026-03-27T20:54:042026-03-27T20:55:222026-03-27T20:55:22false80716478415581772227628closedClosed ## Device & User Information (first name and last initial, no last names) ## What's the problem? We need to Update the documentation for Tech Services Sign Shop (Complete) Back Hoe (Complete) Grader (halfway Complete) Front Loader (Not Started) ## What did you do to resolve the issue Type: IT Support, Type: Mobile Device Support (MDM), [Workgroup] :rotating_light: MISSING, Type: Hardware Support2026-03-27T20:44:532026-04-08T14:39:172026-04-08T14:39:17false133022703415575511427627closedClosedAMD > What application are you using? AMD Data Tracker > Describe the problem. Gregory W needs a basic Data Tracker account to be able to log in and see the PIPs he requests (similar to Tim G access, recently granted by Christina T ). > How soon do you need this? Flexible — An extended timeline is OK > Requested By Erin B. Request ID: DTS26-134480 Workgroup: AMD, Type: IT Support, Team: Apps, Product: AMD Data Tracker2026-03-27T20:33:072026-03-30T14:41:532026-03-30T14:41:53false61209591415572558627626closedClosedHR## Background As part of the City of Austin's strategic plan to deliver better, more unified service to our community, the City Council approved a comprehensive rebrand initiative. The goal is for residents to recognize City services instantly and to trust the people who deliver them — regardless of department. ## Approach Do our best to create cohesive and consistent experiences for our community by following the brand and design patterns established at key entry points to City services. ## CSD Example [Link to Miro Board](https://miro.com/app/board/uXjVMtdn2NM=/?moveToWidget=3458764643141650232&cot=14) <img width="843" height="572" alt="Image" src="https://github.com/user-attachments/assets/fdf78553-5361-47c6-9bd2-99f0e01889ab" /> ## Updates For the new header, logo, page menu options and dropdown, and mobile menu color standards check out: https://github.com/cityofaustin/atd-data-tech/issues/24885#issuecomment-3349281320Workgroup: HR, Team: Apps, Type: Operations, Product: Human Resources Portal, Project: City Brand Application2026-03-27T20:26:322026-03-31T16:11:352026-03-31T16:11:35false21112975, 170656233415572534027625closedClosedROW### We will remove the procedure that creates a child UC permit when folder info `Utility Coordination Review (61125)` is updated to YES. **Acceptance Criteria:** 1. On the SP folder, when the user updates the value of folder info `Utility Coordination Review (61125)`, the system should not create a child UC folder. Workgroup: ROW, Impact: 3-Minor, Need: 2-Should Have, Type: Enhancement, Product: AMANDA, Team: AMANDA2026-03-27T20:26:292026-05-05T20:29:462026-05-05T20:29:46false49930868, 51680715, 63309637415572152727624closedClosedSMDThis will allow SMD to utilize the Origin ID field for multiple purposes, the first part will prevent invalid data entries in maint from causing failures while writing data from maint to AGOL.Workgroup: SMD, Team: Geo, Type: Enhancement2026-03-27T20:25:342026-03-27T20:38:182026-03-27T20:38:18false80716478246623055818629closedClosedVZ > What application are you using? Vision Zero Editor > Describe the problem. This request is partially based on an email exchange with Andrew Shensky on Feb 28, 2024. His response is mentioned at the end of the message. Request: The new set of VZ polygons is ready to be replaced or used as an improved alternative to the old location polygons. We ask to use this new set in the new LDM. We request you inform us about the new layer's name, location, and all the confirmations that need to be processed upon the implementation. The newly maintained Feature Layer is hosted on https://austin.maps.arcgis.com/apps/mapviewer/index.html?layers=0a0a62605831484e90577506058ce322 Where two layers are grouped under VZ Polygon Comparison (Old Level 5 and New 1-5): 1) Final Output 4: This new set of VZ polygons includes all 1-5 ASMP locations. 2) Location Polygons Current Level 5: This is the old level 5 used to compare new level 5s against old level 5 polygons. The problem we are trying to solve: The new set of polygons (Final Output 4) must replace the current production polygons. This will ensure all polygons (levels 1-5) are in one place. However, other triggers must be implemented to avoid aggregating crashes from level 5 polygons to level 1-4 polygons. The new IDs are assigned, and the old ones are matched. Multiple fields (e.g., "Location_Description") will be constant, so I proceeded to populate or match them. The attribute table still needs a little work, and the most important one is to map it to the order of current polygons at production (read-replica for VZ = atd_txdot_locations on gismaint1 server). While the index order of fields could be subject to another discussion, I am trying at least to keep the names of the fields (column) as they are at the production level (atd_txdot_locations) to help Xavier and myself maintain the SQL queries that have been written for multiple projects. However, some filed names are subject to change in the LDM. Since I had editing challenges on the ATD_ADMIN.vision_zero_polygons I decided to make a copy of it and do the job while being able to see the immediate changes appear on the screen and, once done, append features to the ATD_ADMIN.vision_zero_polygons. I believe many fields, including the ones related to the crash data, must be calculated directly in the database and updated regularly by the person who maintains the PostGIS table for production and, of course, for creating a read-replica for Vision Zero access (the current one is atd_txdot_locations). While I could remove, change, and update features (rows) from ATD_ADMIN.vision_zero_polygons I do not have permission to change or delete the fields. A proper append requires both tables to have the same fields. The current ATD_ADMIN.vision_zero version under my versioning has no rows, but fields are present. Andrew Shensky's response: "Since the ATD_ADMIN.vision_zero_polygon data is owned by our admin account within the maint database, all schema changes will need to be made using our admin credentials. It would probably be best for us to set up a quick discussion to see what changes you are needing and then the DTS team can make those changes for you. Also, since this data is pushed from maint to AGOL we will need to update that feature service and the FME process that pushes the data. I’m not aware of any other downstream items that may be impacted by these schema changes, but it would be good to confirm if any additional data/process will need to be updated." Let me know if you have any questions. Thanks, > Describe the outcome you'd like to see when this feature is implemented. The outcome consists of an alternative to the current set of vision zero polygons with more accurate geometries and combinations between levels 1-4 and 5. > Describe any workarounds you currently have in place or alternative solutions you've considered. We currently use the old polygons as a workaround. > Requested By Milad M. Request ID: DTS24-116835 Team: Geo, Need: 2-Should Have, Workgroup: VZ, Type: Enhancement, Product: Vision Zero Crash Data System2024-08-14T15:54:082025-12-29T16:57:502026-01-16T21:55:19false415558290527623closedClosedROW### Acceptance Criteria - The AC provided applies to RW folders - In the Property and Street information freeform, the info type column is displaying %propertyname% for some records. - This behavior is observed in the following RSNs. - RSN: 13670648 - RSN: 13674306 - RSN: 13677293 - The root cause of this issue needs to be investigated, and this text needs to be resolved based on findings. <img width="1552" height="635" alt="Image" src="https://github.com/user-attachments/assets/a1ee9ec2-2b5b-44ea-a135-2eac6c44a1ab" /> Additional notes from SMEs: It appears to be related to these two info types: - How many traffic lanes on %propertyname% do you want to close? - How many pay station/metered parking spaces on %propertyname% do you want to use? --- ### Change Management - 3/31/26 - Vish - Updated AC and Moved to Backlog --- > What application are you using? AMANDA > Describe the problem. ## RW Folder Property/Street Detail Info Showing Erroneous Placeholder Text ### __Description:__ Some RW folder RSNs are displaying erroneous text within the Property and Street Detail Info Type field. Specifically, the text “%propertysegment%” is appearing instead of the expected data. It appears to be related to these two info types: - How many traffic lanes on %propertyname% do you want to close? - How many pay station/metered parking spaces on %propertyname% do you want to use? ### __Example:__ - RSN: 13670648 - RSN: 13674306 - RSN: 13677293 ### __Expected Behavior:__ Property and Street Detail Info fields should populate with the correct info type text. ### __Request:__ Investigate and resolve the source of the placeholder text so that correct data populates consistently across affected RW folders. > Website Address https://amanda.austintexas.gov/backoffice/core/home.zhtml Internet Browser: Chrome > Requested By Russell B. Request ID: DTS26-134475 Workgroup: ROW, Type: Bug Report, Impact: 3-Minor, Need: 2-Should Have, Product: AMANDA, Team: AMANDA2026-03-27T20:00:442026-04-24T19:35:072026-04-24T19:42:48true33665701, 49930868, 51680715, 63309637415546825427622closedClosedSUTDOngoing QA/QC support of SUTD's geospatial sidewalk data. There is a considerable backlog of GIS data needing QA/QC within the SUTD sidewalk data. Every week, I expect to spend at least 3 hours if not more providing QA/QC support for the SUTD In-House Projects. There is not any specific deadline for eliminating this backlog, and this is a process which via ongoing GIS support we will eventually aim to complete. There are other GIS related projects SUTD has requested our support with which includes digitizing private sidewalks which do not yet have GIS data. *For the week of 3/30 - 4/3 I will aid Kyle in configuring and setting up his SUTD QAQC project in lead-up to the SUTD QA/QC refresher which Christiane is hosting that Tuesday. I will work with Kyle more hands on to get properly up to speed with that process.Type: Data, Team: Geo, Workgroup: SUTD2026-03-27T19:40:012026-04-03T20:10:202026-04-03T20:10:20false188904275415544548927621closedClosedIn order to aid with managing and reducing the backlog of GIS QA/QC needed for PE's ACRI Parking Inventory data, I am providing limited support in helping review sign specifications actuals data and making necessary updates to the parking inventory layers. In coordination with Ryan P., Grant and I are going to be going through the data in a reverse chronological order, starting from December 2023 toward January 2020. Earlier this March I completed reconciling the last two years of parking sign replacements with the sign inventory, ensuring that all replacements we're captured and any missed updates to parking zonage have been updated in the signs inventory. With that complete, I can begin to utilize the sign inventory as a tool for speeding up updates to the Parking Inventory dataset.Type: Data, Team: Geo, Project: Parking Inventory2026-03-27T19:36:422026-04-03T20:10:382026-04-03T20:10:38false188904275415542613527620closedClosedSMDThis is a weekly recurring ticket for ongoing GIS QA/QC support for SMD for keeping their data up-to-date. Regular GIS QA/QC support for the SMD sign asset inventory. As the quantity of incoming sign asset data varies, the level of work and amount of time spent also varies. Generally, I tend to spend anywhere from 3 to 16 hours per week on QAQC support for the sign inventory dataset. Last week I nearly finished applying batch updates to the Subcategory field for a host of MUTCD codes to ensure that upcoming attribute rules standardizing subcategory automatically across the dataset are in already in alignment with the pre-existing data. Workgroup: SMD, Type: Data, Team: Geo, Project: DTS GIS QC Support for SMD2026-03-27T19:33:512026-04-03T20:11:192026-04-03T20:11:19false188904275415540747227619closedClosedBEN WHITE --> ## Device & User Information (first name and last initial, no last names) ## What's the problem? FYI looks like there was a TPW users under WPD in workspace one and has been moved back to TPW. Can you work with this user to migrate her to intune. User name is Kimmi M G42XQFKXHP ## What did you do to resolve the issue Type: IT Support, Type: Mobile Device Support (MDM), Type: Hardware Support2026-03-27T19:31:142026-04-01T12:46:192026-04-01T12:46:19false164183211415538274127618closedClosedROW### We will pull data about open deficiencies on the Traffic Control Inspection (50685) process. **Parameters:** 1. Folder type in 'RW, EX, DS, UC, ECV, PSM' 2. Folder process is: `Traffic Control Inspection (50685)` 3. Folder process contains a deficiency, and the deficiency status is `Deficient` **Output:** 1. Deficiency Code 2. Deficiency Category 3. Deficiency Subcategory 4. Deficiency Text 5. Deficiency Insert Date 6. Deficiency Assigned User 7. folderrsn 8. Folder type 9. Folder sub-type 10. Folder Status 11. Issue Date 12. Expiration Date Workgroup: ROW, Type: Data, Impact: 3-Minor, Need: 1-Must Have, Product: AMANDA, Provider: LaunchIT, Team: AMANDA2026-03-27T19:28:162026-04-03T19:15:222026-04-03T19:15:22false49930868, 51717169, 63309637415524339227617closedClosedAMD > What application are you using? AMD Data Tracker > Describe the problem. I need "2026" to be added to the "Ranking Round Year" dropdown of the Traffic Signal Evaluations section of the Signal Request Details page > Describe the outcome you'd like to see when this feature is implemented. Needed to help organize when signal observation needs to occur. > Describe any workarounds you currently have in place or alternative solutions you've considered. Currently just using 2025 since it is the most recent year. > Is there anything else we should know? Needed by end of April to organize new round of observations. > Requested By Andres Z. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/69c6d12aedf11eeb198d8f02/signalevaluationyeardropdown.png) (36.35kb) Request ID: DTS26-134470 Workgroup: AMD, Team: Apps, Need: 2-Should Have, Type: Enhancement, Product: AMD Data Tracker2026-03-27T19:03:072026-04-29T14:38:162026-04-29T14:38:24false61209591246622115218628closedClosedDTSDay 1 🐣 ------------ These are the high-priority tasks. Let your supervisor know if you are unable to complete any of them on your first day. - [x] [Log in to your City of Austin email](https://outlook.office365.com/). - [x] [Install the Microsoft Authenticator app](https://atx.servicenowservices.com/sp?id=kb_article&sys_id=b46a964d1b5a35d0e8dfc844604bcb01) on your phone. Moving forward, you should only log in to City of Austin Microsoft services via 2-factor authentication. - [x] You should have a 1Password invitation in your email. If not, email/Slack Diana to request one and then accept the invitation. Diana or Amenity will then confirm your account. Then follow [this guide](https://support.1password.com/explore/get-started/) to set up 1Password for use on your City computer and any mobile devices you use for work. **All your passwords relating to work should be stored 1Password and *only* in 1Password.** - [x] If you don't have one already, [create a Github account](https://github.com/join) with your CoA email and then ask Amenity or Frank to add you to the City of Austin [Transportation Github Team](https://github.com/orgs/cityofaustin/teams/transportation/members). - [x] Enable [two-factor authentication for your Github account](https://docs.github.com/en/authentication/securing-your-account-with-two-factor-authentication-2fa). - [x] Install Slack desktop client --- [ ][Windows](https://slack.com/downloads/windows) | [Mac](https://slack.com/downloads/mac). - [x] [Set up your email signature](https://docs.google.com/document/d/1OAoBll9rIl6XZq2uOShm5HCbHJboOt0SLP_wK6tjkEE/edit). - [x] [Update your Slack profile](https://slack.com/help/articles/204092246-Edit-your-profile) with a photo and your title. - [x] Post your [daily standup in Slack](https://atd-dts.gitbook.io/wiki/slack#daily-stand-up). - [x] [Create a Google account for your austintexas.gov email address](https://atd-dts.gitbook.io/wiki/basics/document-storage/using-google-as-a-city-employee) and verify that you have access to the [DTS Google Drive](https://drive.google.com/drive/u/0/folders/1fNmU-czryk5wJsn1gmb4WYUJJdut8Me7). Week 1 🐥 ------------------------------------------------------------------------------------- Let your supervisor know if you are unable to finish any of these during your first week. - [x] [Set yourself up for remote work](https://atd-dts.gitbook.io/atd-staff-resources/working-remotely/getting-started). - [x] Upload a headshot [here](https://drive.google.com/drive/folders/1y_yhkZQE5uSRhLZAHJn2kFuXPBixVJ2G) and notify your supervisor so they can add you to the DTS orientation deck. - [x] Install [Zenhub Browser Extension](https://www.zenhub.com/). - [x] [Create a Github issue](https://github.com/cityofaustin/atd-data-tech/issues/new) to add yourself to the [DTS "About Us" webpage](https://austinmobility.io/about): - Title: `Update Mateo's headshot on the DTS website` - Labels: `Service: Dev`, `Type: Communications`, `Product: DTS Website` - Assignee: Chia Berry - [x] [Open a service request](https://atx.servicenowservices.com/sp?id=sc_cat_item&sys_id=02e490c6db7f1300a314e1c2ca9619e6) with Communications and Technology Management (CTM, the City's internal enterprise IT department) to request a Miro account. When you receive confirmation that your account has been created, notify your supervisor so that they can add you to Austin Transportation and Public Works team. - [x] Familiarize yourself with the [DTS Resource Index](https://atd-dts.gitbook.io/wiki/resource-index) and our [document storage policies](https://atd-dts.gitbook.io/wiki/basics/document-storage). Ask questions! Be a sponge and absorb it all! 🧽💦🌈 Bonus: [Update this wiki](https://app.gitbook.com/@atd-dts/s/wiki/) if you find broken links or missing information! 😉Workgroup: DTS, Team: Dev, Type: Operations2024-08-14T15:49:252024-09-03T22:39:372024-09-03T22:39:38false5697474415497693727615closedClosedOSE > What application are you using? ArcGIS > Describe the problem. Map for event closure on Rainey St. (from River to Davis) Date: Oct 19th Event Times: 6pm - 11pm Closure Times: 5pm - 11:59pm Folder RSN: 13675689 > How soon do you need this? Flexible — An extended timeline is OK > Is there anything else we should know? Need to get it on the ACE website before the end of April. > Requested By Dawn K. Request ID: DTS26-134465 Workgroup: OSE, Type: Map Request, Team: Geo2026-03-27T18:21:122026-03-30T20:44:172026-03-30T20:44:17false114594205, 188904275415490265127614closedClosedDTS## April Maintenance for AWS EC2 and ECS Services [Slack Thread Link](https://austininnovation.slack.com/archives/CHZE6BC6L/p1776860019510609) ## Documentation [GitBook - DevOps Maintenance Tasks](https://app.gitbook.com/o/-LzDQOVGhTudbKRDGpUA/s/-M4Ul-hSBiM-3KkOynqS/devops-maintenance-tasks) --- ## Pre-Maintenance Communication - [x] Post in #atd-dev channel to alert team about upcoming April maintenance and potential service outages --- ## Airflow Updates - [ ] Check [Airflow release notes](https://airflow.apache.org/docs/apache-airflow/stable/release_notes.html) against [current version](https://github.com/cityofaustin/atd-airflow/blob/production/Dockerfile) - [ ] Review release notes for breaking changes and significant updates - [ ] Test upgrade locally and create pull request - [ ] Request code reviews from team - [ ] Merge approved PR and [update production stack](https://github.com/cityofaustin/atd-airflow?tab=readme-ov-file#updating-the-stack) --- ## EC2 Instance Updates (Ubuntu) - [ ] **Bastion Host** - [x] Update oh my zsh - [x] Install available package updates - [x] Schedule restart to coincide with AMI snapshot creation --- ## PostgREST Version Check - [x] Check current version: `docker exec atd-postgrest-postgrest-legacy-scripts-1 postgrest --version` - [x] Compare against [latest releases](https://github.com/PostgREST/postgrest/releases) - [x] Create upgrade PR if a new version is available - [ ] Test and deploy upgrade if needed --- ## Database Maintenance - [ ] Review [Unified DB RDS PostgreSQL version](https://us-east-1.console.aws.amazon.com/rds/home?region=us-east-1#database:id=unified-database;is-cluster=false) - [ ] Create upgrade issue if needed (target: one minor version behind AWS RDS latest) - [ ] For major version upgrades, follow [documented upgrade procedures](https://app.gitbook.com/o/-LzDQOVGhTudbKRDGpUA/s/-M4Ul-hSBiM-3KkOynqS/devops-maintenance-tasks#upgrade-aws-rds-postgres-version) --- ## System Resource Monitoring - [x] Check disk space on `dts-int-data-p01` using `df -h` - [x] Pay special attention to `/var` partition (contains `/var/lib/docker`) - [x] Clean up if storage is running low (e.g., `docker system prune`) --- ## Container Image Updates - [x] Update HAProxy: `docker compose pull haproxy` on `dts-services-haproxy` --- ## 1Password Connect Service - [x] Check service health: `curl -s https://coa.1password.austinmobility.io/health | jq .` - [x] Compare version with [Docker Hub tags](https://hub.docker.com/r/1password/connect-api/tags) - [ ] Coordinate with team before forcing redeployment if an update is needed --- ## Infrastructure Backup - [x] Create new AMI snapshots of all EC2 instances - [x] Remove March maintenance AMI snapshots to manage storage costs - [x] Verify AMI creation was successful --- ## Next Month Preparation - [x] Create [May maintenance issue](https://github.com/cityofaustin/atd-data-tech/issues/28024) using this updated templateWorkgroup: DTS, Team: Dev, Type: DevOps2026-03-27T18:08:502026-04-22T12:47:002026-04-22T12:47:00false3653206415483980227613closedClosedTPWMark C Inter Departmental Transfer Updated users supervisor Update the address Update TitleType: Operations, Workgroup: TPW2026-03-27T17:57:562026-03-27T19:22:032026-03-27T19:22:03false133022703415480755827612closedClosedTPWBrianna F Inter Departmental Transfer Updated users supervisor Update the address Update TitleType: Operations, Workgroup: TPW2026-03-27T17:53:052026-03-27T18:01:422026-03-27T18:01:42false133022703415473615627611closedClosedDTSCentral Library ## Device & User Information (first name and last initial, no last names) ## What's the problem? A citizen turned in a TPW Laptop ## What did you do to resolve the issue Craig is going to pick the laptop up todayWorkgroup: DTS, Type: IT Support, Type: Mobile Device Support (MDM), Team: Tech Services, Type: Hardware Support2026-03-27T17:42:322026-03-30T13:04:022026-03-30T13:04:13false164183211415472061027610closedClosedTPWcheck the excel sheet that HR sends if the separated employees accounts are disabled. And if a SERF has been submitted. When disabling the users account fill out the Description field with: Disabled Account-Reason for separation (Resigned, Terminated, or Retired).- your initials -TPW Amin If the account is still enabled and a SERF has not been submitted Disable the account fill out the description field. Then ask the supervisor to Submit a SERF account If the account is still enabled but SERF has been submitted disable account and fill out description field. Type: Operations, Workgroup: TPW2026-03-27T17:40:102026-03-30T19:02:202026-03-30T19:02:21false133022703415450054727609openROW### **DESCRIPTION:** As a system, auto update the UC Folder status to "Admin Closed" when the child EX folder status updates to "Active" so that the completed UC does not show as a conflict during coordination activities. ### **FOLDER/SUBTYPES/WORKTYPE:** - UC/All SubTypes/All WorkTypes ### **USER ROLES:** - UC Case Managers ### **ACCEPTANCE CRITERIA:** 1. When a parent UC folder has an associated child EX folder and the EX updates to "ACTIVE" status, then update the status of the UC folder to the "ADMIN CLOSED". 2. If there is more than one child EX folder associated with the parent UC Folder, then update the UC status to "ADMIN CLOSED" when any one of the EX folder update to "ACTIVE" status. 3. If the parent UC has multiple child UC folders and the child EX updates to "ACTIVE" status, then only update the status of the parent UC to "ADMIN CLOSED". Do not update the status of the children UCs. 4. Allow UC Case Managers to manually update the UC status to the "ADMIN CLOSED". 5. Audit Tracking: - Need audit tracking for new status change 6. Impacts: - Reports: No impacts - Integration: No impacts 7. Notifications: - No notifications needed when status changes. ___________________________________________________________________________________________ > What application are you using? AMANDA > Describe the problem. ## Implement “Admin Close” Final Status for UC Cases ### __Description:__ There is a need to establish a final status for UC cases being displayed in Coordinate. UC staff propose using an “Admin Close” status to indicate when coordination is complete and the case transitions to permitting for coordinaton. ### __Business context:__ Once construction begins, UC coordination is no longer needed and responsibility shifts to permitting workflows. At that point, the UC case should be administratively closed. ### __Proposed Solution:__ - Introduce a new final status: Admin Close for UC folders - Define a potential trigger for automatic status update: - When an EX permit is issued with a UC folder listed as the Parent ID, the associated UC folder is automatically updated to Admin Close ### __Request:__ - Evaluate feasibility of adding “Admin Close” as a final status for UC Coordinate cases - Assess logic to auto-update status based on EX permit issuance with UC parent linkage - Identify any impacts to workflows, reporting, and integrations ### __Acceptance Criteria:__ - “Admin Close” is available as a final status for UC folders - UC folders can be manually set to “Admin Close” by authorized users (if needed) - System can automatically update UC folder status to “Admin Close” when an EX permit is issued with a matching Parent ID (pending feasibility) - Status change is reflected in all reports and dashboards - No unintended impacts to existing UC workflows ### __Notes:__ - Scope requirements and confirm business rules with UC Supervisors - Confirm whether additional triggers or conditions are needed beyond EX permit issuance - Determine if notifications or audit tracking are required for status change > How soon do you need this? Flexible — An extended timeline is OK > Requested By Russell B. Request ID: DTS26-134460 Workgroup: ROW, Type: Other, Impact: 2-Major, Need: 1-Must Have, Product: AMANDA, Team: AMANDA2026-03-27T17:06:142026-05-07T15:23:23false49930868, 63309637, 167787744415438387127608openROWDependency: ROW needs to update their public instructions/info along with this. Also, be sure the folder info about DAPCZ is mandatory. > What application are you using? AMANDA > Describe the problem. ## Update UC Folder Issuance Timeframes (DAPCZ vs Non-DAPCZ) ### __Description:__ UC Supervisors have requested updates to the UC folder issuance timeframes to reflect new business rules. The current and proposed timeframes are as follows: ### __Current:__ - DAPCZ: 6 months - Outside DAPCZ: 1 year - Extensions: 6 months ### __Proposed:__ - DAPCZ: 1 year - Outside DAPCZ: 2 years -- Extensions: 6 months (no change) ### __Request:__ Update system configurations, validations, and any related business logic to align with the proposed issuance timeframes. Ensure updates apply consistently across UC folder creation, tracking, and expiration processes. ### __Acceptance Criteria:__ - UC folders within DAPCZ reflect a 1-year issuance period - UC folders outside DAPCZ reflect a 2-year issuance period - Extension duration remains 6 months - All related workflows, notifications, and reports reflect updated timeframes - No impact to existing active UC folders unless otherwise specified (confirm with stakeholders) ### __Notes:__ Confirm whether existing UC folders should be grandfathered under current rules or updated to new timeframes. > How soon do you need this? Flexible — An extended timeline is OK > Requested By Russell B. Request ID: DTS26-134455 Workgroup: ROW, Type: Other, Impact: 3-Minor, Need: 1-Must Have, Product: AMANDA, Team: AMANDA2026-03-27T16:51:122026-05-05T16:27:36false63309637, 167787744415367271827607closedClosedHR > What application are you using? Other / Not sure > Describe the problem. Alexis D , Permit and Licensing Review Analyst (temp) with ROW EID: 10201912 Supervisor: Rehana S Start Date: 4/6/2026 Alexis will have NEO and will proceed to IT midday after NEO on 4/7 > How soon do you need this? Soon — Within a week > Is there anything else we should know? Alexis will have NEO and will proceed to IT midday after NEO on 4/7 > Requested By Kristina R. Request ID: DTS26-134450 Workgroup: HR, Type: IT Support, Team: Tech Services2026-03-27T15:24:092026-04-07T14:49:382026-04-07T14:49:38false235511404415336633127606closedClosedSUTD > What application are you using? ArcGIS > Describe the problem. Hi DTS, Small change to the MAINT>AGO process for PW_ADMIN.urban_trails_network. I changed the code WEBSERVILLE_ETJ to WEBBERVILLE_ETJ (description Webserville_ETJ to Webberville_ETJ) in the domain D_PW_UT_MUNICIPALITY. Thanks, Chris > How soon do you need this? Flexible — An extended timeline is OK > Requested By Christiane V. Request ID: DTS26-134445 Type: Data, Team: Geo, Workgroup: SUTD2026-03-27T14:45:312026-03-30T14:06:022026-03-30T14:06:03false80716478415305570327605openSBO > What application are you using? Maximo > Describe the problem. The service address does not match the address listed in the details. When an address is entered in Motorola, it often comes through as the nearest intersection. While they are usually the same location, the service address should be updated to match exactly what was entered in Motorola for accuracy. Examples: 26-00093209 26-00093176 Internet Browser: Chrome > Requested By Colton S. Request ID: DTS26-134440 Type: Bug Report, Impact: 3-Minor, Product: Maximo, Team: Maximo, Workgroup: SBO2026-03-27T14:12:122026-03-31T13:12:16false133040608, 134445095415260359027604closedClosedSBO > What application are you using? Finance & Purchasing Portal > Describe the problem. Requesting access to the finance and purchasing portal. Am now responsible for submitting PRs. > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? Need to submit a PR by Monday morning > Requested By Cierra F. Request ID: DTS26-134435 Type: IT Support, Impact: 1-Severe, Team: Apps, Product: Finance & Purchasing Portal, Workgroup: SBO2026-03-27T13:21:142026-04-10T19:36:012026-04-10T19:36:01false21112975415252683827603closedClosedSMD# Fri 3/27/26 Action items from yesterday's training session: ## Apply in SMD PROD First and Foremost ### [Sign Fab Details Page ](https://builder.knack.com/atd/signs-markings/pages/scene_1386) - [x] ACTION ITEM: Invoice fields can be hidden when ROUTINE - [x] ACTION ITEM: Hide design fields when ROUTINE <img width="1392" height="771" alt="Image" src="https://github.com/user-attachments/assets/217e7653-c6f9-4212-a7dd-8c74ef5d6aba" /> - [x] ACTION ITEM: Hide uneditable Inventory Items for Supervisor, Technician, and Sign Specialist - Went through all the rules and deleted a duplicate rule for if the count of comments is lower than 1, hiding the comment table - Updated rules to ensure uneditable view of inventory items for viewer and editable for non-viewer - [Miro board with notes](https://miro.com/app/board/o9J_lBIkNxs=/) - [x] ACTION ITEM: Switch email address recipients for the Sign Fab notifications - Added Joseph A and Chris S and BCC us until we confirm emails are coming through - [x] ACTION ITEM: Allow adding inventory items after the Sign Fab WO is closed <img width="450" height="981" alt="Image" src="https://github.com/user-attachments/assets/110b4958-c7bb-46ae-99b8-dfdcd671333a" /> - [x] ACTION ITEM: Filter to Blanks for Sign Fab Work Order inventory Add Items <img width="1080" height="550" alt="Image" src="https://github.com/user-attachments/assets/2fba8730-1c1d-43a0-a7fa-c2928549fec3" /> - Combined Blank Pre-Fab and Blank into just `Blank` --- ### [Sign Fab Landing Page](https://builder.knack.com/atd/signs-markings/pages/scene_1383) - [x] ACTION ITEM: Reveal Check Out Materials and update name to Check Out Sheeting - [x] ACTION ITEM: Filter down to sheeting materials <img width="1105" height="557" alt="Image" src="https://github.com/user-attachments/assets/c95258e7-c510-4a68-ad68-469f23a3a49b" /> --- ### [Inventory Items](https://builder.knack.com/atd/signs-markings/schema/list/objects/object_15/fields) - [x] ACTION ITEM: Add [Vendor on the Inventory Item as an MC field](https://builder.knack.com/atd/signs-markings/schema/list/objects/object_15/fields/field_4546/settings) - [x] ACTION ITEM: Add Vendor into [Add inventory Item](https://builder.knack.com/atd/signs-markings/pages/scene_1617) and [Edit Inventory Item](https://builder.knack.com/atd/signs-markings/pages/scene_1619) forms - [x] ACTION ITEM: Add to [Manage Inventory Items](https://builder.knack.com/atd/signs-markings/pages/scene_1471/views/view_4067/table/columns) table - [x] ACTION ITEM: Add Vendor to the [Inventory Items Details page top details view](https://builder.knack.com/atd/signs-markings/pages/scene_1618/views/view_4070/details)Workgroup: SMD, Team: Apps, Project: SMD Warehouse Inventory2026-03-27T13:11:322026-04-01T14:05:152026-04-01T14:05:15false100615928415236631727602closedClosedSBO > What application are you using? Maximo > Describe the problem. Maximo - desktop - browser was restarted, Maximo still not loading > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? Critical for daily operations. > Requested By Monika S. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/69c67bd668f87c2fc3cf95a4/screenshot20260327074443.jpg) (71.87kb) Request ID: DTS26-134430 Type: Bug Report, Impact: 1-Severe, Product: Maximo, Team: Maximo, Workgroup: SBO2026-03-27T12:51:132026-04-07T16:37:262026-04-07T16:37:26false21112975, 133040608, 134445095415171927327601closedClosed > What application are you using? Maximo > Describe the problem. Maximo - desktop - Service Requests from Motorola 311 are coming to Dispatch folder instead of being distributed to respective Districts as in previous version of Maximo. > How soon do you need this? Urgently — Critical that this is addressed today > Requested By Monika S. Request ID: DTS26-134425 Duplicate2026-03-27T11:21:112026-03-27T13:49:042026-03-27T13:49:30false133040608, 134445095414766316727600closedClosedDTSThe latest [Siteimprove report](https://my2.us.siteimprove.com/Accessibility/1067160/NextGen/IssuesOverview/1?conformance=0,1&pageSegments=&issueKind=1&difficulty=&elementType=&responsibility=&exceptTags=&includingTags=&tagFilterType=2) identifies one A issue with https://data.mobility.austin.gov/ The task for this issue is to fix the A issue and try to fix all other issues as well. <img width="1114" height="557" alt="Image" src="https://github.com/user-attachments/assets/f4b60400-8590-4f23-8fda-9299e77d83da" /> We want an accessibility score of >90 (per this [video](https://cityofaustin.sharepoint.com/sites/COADigitalAccessibility/_layouts/15/stream.aspx?id=%2Fsites%2FCOADigitalAccessibility%2FDigital+Accessibility+Media%2FDACP_LunchNLearn_Siteimprove.mp4&referrer=StreamWebApp.Web&referrerScenario=AddressBarCopied.view.30024671-a626-402e-bfe1-0a29e2866538&startedResponseCatch=true) around 19:15 in) and our current score is 94.2, so we're already in good shape. :) <img width="1117" height="603" alt="Image" src="https://github.com/user-attachments/assets/712016b8-a537-41a3-9f08-2f3886e865e7" /> ## Background The City must meet the Department of Justice's ADA Title II ruling deadline. The ruling states that all public-facing digital content and applications provided by local and state governments must meet [Web Content Accessibility Guidelines (WCAG)](https://cityofaustin.sharepoint.com/sites/COADigitalAccessibility/SitePages/Understanding-WCAG.aspx?xsdata=MDV8MDJ8RGlhbmEuTWFydGluQGF1c3RpbnRleGFzLmdvdnwyYmU2YjhhYmQwNjU0YzhlMmIzYjA4ZGUxMGM3NTBlZnw1YzVlMTlmNmE2YWI0YjQ1YjFkMGJlNDYwOGE5YTY3ZnwwfDB8NjM4OTY2NjQ1NTA0OTgyOTM2fFVua25vd258VFdGcGJHWnNiM2Q4ZXlKRmJYQjBlVTFoY0draU9uUnlkV1VzSWxZaU9pSXdMakF1TURBd01DSXNJbEFpT2lKWGFXNHpNaUlzSWtGT0lqb2lUV0ZwYkNJc0lsZFVJam95ZlE9PXwwfHx8&sdata=VCtuaG1RdHY0eWRyZVo4R1drVS9FazdHVko4WE41MjEzR0JnSm95aExIRT0%3d) 2.1 AA (and A) standards by April 24, 2026. [Read more details about the federal ruling here.](https://cityofaustin.sharepoint.com/sites/COADigitalAccessibility/SitePages/ADA-Title-II-Rule-Compliance.aspx?xsdata=MDV8MDJ8RGlhbmEuTWFydGluQGF1c3RpbnRleGFzLmdvdnwyYmU2YjhhYmQwNjU0YzhlMmIzYjA4ZGUxMGM3NTBlZnw1YzVlMTlmNmE2YWI0YjQ1YjFkMGJlNDYwOGE5YTY3ZnwwfDB8NjM4OTY2NjQ1NTA0OTk3MjM4fFVua25vd258VFdGcGJHWnNiM2Q4ZXlKRmJYQjBlVTFoY0draU9uUnlkV1VzSWxZaU9pSXdMakF1TURBd01DSXNJbEFpT2lKWGFXNHpNaUlzSWtGT0lqb2lUV0ZwYkNJc0lsZFVJam95ZlE9PXwwfHx8&sdata=TXBEMzZkUWpTaWY0MGIycVhheHBLZE82cTI0OWlSMjFuNjVwSE9LSCs4az0%3d) <img width="1065" height="377" alt="Image" src="https://github.com/user-attachments/assets/84ed5011-9989-4e95-8292-b8e3e522c9b4" />Workgroup: DTS, Team: Dev, Need: 1-Must Have, Type: Enhancement, Product: Data & Performance Hub2026-03-26T22:12:332026-05-06T00:53:342026-05-06T00:53:34false35410637414730126627599closedClosedSBO > What application are you using? Maximo > Describe the problem. The specifications tab does not have all the rows. I cannot see where work orders were flexed. Internet Browser: Chrome > Requested By Colton S. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/69c59dc36a769f4740d5a8c3/screenshot20260326155718.png) (31.01kb) Request ID: DTS26-134420 Type: Bug Report, Impact: 2-Major, Product: Maximo, Team: Maximo, Workgroup: SBO2026-03-26T21:00:482026-03-30T15:50:362026-03-30T15:50:36false133040608414712930027598openROW Note: Edit link on the attendance is only available for ROW Admins - [ ] Display the following when Edit link is clicked on a Meeting Comments and Attendance. <img width="563" height="493" alt="Image" src="https://github.com/user-attachments/assets/482f8d45-8518-4d4c-94de-0ab1b8eb5205" /> - DAPCZ Meetings: Displays the last selection. Meeting Date must be auto selected and not enabled for edits. - This is pending logic to connect Active Projects to Current Meetings. - Attendance: Displays the last marked Attendance and is editable. - Meeting Comments: Displays the last added comments and is editable. - Attended By: Displays the last added attendees. Free text field allows multiple attendees separated by commas. Workgroup: ROW, Team: Apps, Project: DAPCZ Agenda Tool, Product: ROW Portal2026-03-26T20:26:552026-04-16T20:08:27false21112975, 167787744414712666027597openROW### ADD button: - [ ] Display the following when Add Meeting Comments and Attendance button is clicked <img width="283" height="241" alt="Image" src="https://github.com/user-attachments/assets/a9ecd271-ac79-4ffc-8f9c-746b22aedcfe" /> - DAPCZ Meeting is required. - Meeting Date must be auto selected and not enabled for edits. - This is pending logic to connect Active Projects to Current Meetings. - Allow adding comments against a meeting date without the attendance being marked. - When only comments are added, save the record in the meeting attendance and comments table with blank attendance. - Attended By: free text field allows multiple attendees separated by commas.Workgroup: ROW, Team: Apps, Project: DAPCZ Agenda Tool, Product: ROW Portal2026-03-26T20:26:292026-04-14T20:53:41false21112975, 167787744408831191027398closedClosedTDS > What application are you using? Other / Not sure > Describe the problem. One of two monitors is not working with my computer. > How soon do you need this? Soon — Within a week > Requested By Paul M. Request ID: DTS26-133865 Workgroup: TDS, Team: Tech Services, Type: Hardware Support2026-03-17T12:42:202026-03-18T12:30:112026-03-18T12:30:11false164183211414700967627596closedClosedSBO > What application are you using? Maximo > Describe the problem. I have employees who need new MiFi because the one's that they have are not working and they are outdated (Vincent L , Rolando L , Lester R , Carlos L , Felix R ) We also need 3 laptops switched out because the ones we have are outdated and no longer work correctly and that's Rolando L , Carlos L and Felix R > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? We need them ASAP because they have to close tickets out in the field in real time in maximo > Requested By Bobby R. Request ID: DTS26-134415 Type: Other, Impact: 1-Severe, Product: Maximo, Workgroup: SBO, Team: Tech Services, Type: Hardware Support2026-03-26T20:06:162026-04-06T17:28:132026-04-06T17:28:14false68443907, 133022703, 138721851, 164183211414692164927595open# DRAFT IN PROGRESS #### To request this service, [submit a DTS Service Request](https://atd.knack.com/dts#new-service-request/). ### DTS Support - Link to documentation - Reach out to [power user first name + last name initial] to request an account, ask questions, or propose an enhancement. - To report a bug or obtain additional support, [submit a DTS Service Request](https://atd.knack.com/dts#new-service-request/). ### Technology A brief description of the technology that powers the application stack, e.g. front-end framework, database technology, cloud services vendor. If SAAS, mention the vendor. If this product has a Github repository, link to it here. <img width="1991" height="1328" alt="Image" src="https://github.com/user-attachments/assets/af82afa4-7b20-41df-9c21-84664a766107" /> --- This Github issue represents a service provided by Austin Transportation and Public Works' [Data & Technology Services](https://austinmobility.io/) team. Team: AMANDA, Service Index, Service: ECM Support2026-03-26T19:50:182026-03-26T20:04:02false49930868414671851727594openAMD > What application are you using? AMD Data Tracker > Describe the problem. I need to add CAT6 cable in Cable Management tab in data tracker AMD > Describe the outcome you'd like to see when this feature is implemented. Need to be able to add cat6 cable to data tracker to keep track of cat6 cable > Describe any workarounds you currently have in place or alternative solutions you've considered. No workaround at the moment > Is there anything else we should know? Need this done as soon as possible > Requested By Cesar M. Request ID: DTS26-134410 Workgroup: AMD, Need: 1-Must Have, Type: Enhancement, Product: AMD Data Tracker, Provider: Knack2026-03-26T19:18:102026-03-26T19:23:21false61209591414658554527593closedClosedUrban Forestry > What application are you using? Other / Not sure > Describe the problem. my iPad will not connect to the internet when I am out in the field, I'm trying to use field maps for gis input and it will not log on. > How soon do you need this? Soon — Within a week > Requested By Clinton H. Request ID: DTS26-134405 Type: Other, Workgroup: Urban Forestry, Team: Tech Services, Type: Hardware Support, Service: Hardware Setup & Support2026-03-26T18:57:072026-03-27T12:31:382026-03-27T12:31:38false138721851414642559327592closedClosedDTSThe latest [Siteimprove report](https://my2.us.siteimprove.com/Accessibility/1055798/NextGen/IssuesOverview/1?conformance=0,1,3,4&siteTargetIssueKinds=1,2&wcagVersion=21&pageSegments=&issueKind=1&difficulty=&elementType=&responsibility=&siteTarget.wcagVersion=21&siteTarget.conformanceLevels=0,1,3,4&siteTarget.issueKinds=1,2&exceptTags=&includingTags=&tagFilterType=2) identifies two A issues with https://www.austinmobility.io/ The task for this issue is to fix the two A issues and try to fix all other issues as well. <img width="1150" height="436" alt="Image" src="https://github.com/user-attachments/assets/9b1562b4-2f67-4425-b556-28701e2e696e" /> We want an accessibility score of >90 (per this [video](https://cityofaustin.sharepoint.com/sites/COADigitalAccessibility/_layouts/15/stream.aspx?id=%2Fsites%2FCOADigitalAccessibility%2FDigital+Accessibility+Media%2FDACP_LunchNLearn_Siteimprove.mp4&referrer=StreamWebApp.Web&referrerScenario=AddressBarCopied.view.30024671-a626-402e-bfe1-0a29e2866538&startedResponseCatch=true) around 19:15 in) and our current score is 90.1, so we're already in good shape. :) <img width="1097" height="623" alt="Image" src="https://github.com/user-attachments/assets/075d9332-725e-4cd1-91a4-89b56c4c86a1" /> ## Background The City must meet the Department of Justice's ADA Title II ruling deadline. The ruling states that all public-facing digital content and applications provided by local and state governments must meet [Web Content Accessibility Guidelines (WCAG)](https://cityofaustin.sharepoint.com/sites/COADigitalAccessibility/SitePages/Understanding-WCAG.aspx?xsdata=MDV8MDJ8RGlhbmEuTWFydGluQGF1c3RpbnRleGFzLmdvdnwyYmU2YjhhYmQwNjU0YzhlMmIzYjA4ZGUxMGM3NTBlZnw1YzVlMTlmNmE2YWI0YjQ1YjFkMGJlNDYwOGE5YTY3ZnwwfDB8NjM4OTY2NjQ1NTA0OTgyOTM2fFVua25vd258VFdGcGJHWnNiM2Q4ZXlKRmJYQjBlVTFoY0draU9uUnlkV1VzSWxZaU9pSXdMakF1TURBd01DSXNJbEFpT2lKWGFXNHpNaUlzSWtGT0lqb2lUV0ZwYkNJc0lsZFVJam95ZlE9PXwwfHx8&sdata=VCtuaG1RdHY0eWRyZVo4R1drVS9FazdHVko4WE41MjEzR0JnSm95aExIRT0%3d) 2.1 AA (and A) standards by April 24, 2026. [Read more details about the federal ruling here.](https://cityofaustin.sharepoint.com/sites/COADigitalAccessibility/SitePages/ADA-Title-II-Rule-Compliance.aspx?xsdata=MDV8MDJ8RGlhbmEuTWFydGluQGF1c3RpbnRleGFzLmdvdnwyYmU2YjhhYmQwNjU0YzhlMmIzYjA4ZGUxMGM3NTBlZnw1YzVlMTlmNmE2YWI0YjQ1YjFkMGJlNDYwOGE5YTY3ZnwwfDB8NjM4OTY2NjQ1NTA0OTk3MjM4fFVua25vd258VFdGcGJHWnNiM2Q4ZXlKRmJYQjBlVTFoY0draU9uUnlkV1VzSWxZaU9pSXdMakF1TURBd01DSXNJbEFpT2lKWGFXNHpNaUlzSWtGT0lqb2lUV0ZwYkNJc0lsZFVJam95ZlE9PXwwfHx8&sdata=TXBEMzZkUWpTaWY0MGIycVhheHBLZE82cTI0OWlSMjFuNjVwSE9LSCs4az0%3d) <img width="1065" height="377" alt="Image" src="https://github.com/user-attachments/assets/a5479c0b-9eac-41c5-8149-72766bcca21d" />Workgroup: DTS, Team: Dev, Need: 1-Must Have, Type: Enhancement, Product: DTS Website2026-03-26T18:34:062026-04-27T20:19:562026-04-27T20:19:57false67130963414635959727591openSUTD > What application are you using? ArcGIS > Describe the problem. Hi DTS, I attached a PDF for this request as I thought the format might be easier to read. I am requesting to swap out some layers in the TPW Development Review Map. I am hoping that we can use some of the MAINT AGO layers as the data source so they can be continuously updated. Let me know if you have questions, thank you! Chris > How soon do you need this? Flexible — An extended timeline is OK > Requested By Christiane V. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/69c579b274c131ba25976f32/tpw_development_review_map_update_request_2026_03_26.pdf) (55.82kb) Request ID: DTS26-134400 Type: Map Request, Type: Data, Team: Geo, Workgroup: SUTD2026-03-26T18:24:102026-03-26T19:08:20false80716478414625370227590closedClosedSBO > What application are you using? Maximo > Describe the problem. Maximo, desktop - when going to SBO Work Order Tracking - inputting work order number (to search), Maximo goes back to the main page. > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? Critical in creating work orders and responding to citizens requests. > Requested By Monika S. Request ID: DTS26-134395 Type: Bug Report, Impact: 1-Severe, Provider: ATS, Product: Maximo, Team: Maximo, Workgroup: SBO2026-03-26T18:09:072026-04-02T19:28:572026-04-02T19:28:57false133040608414619094027589openROW **ACTUAL BEHAVIOR:** The UC Agenda Report (56108) when generated displays a phone number in the UC Tracking # field and is missing the location map that should have displayed. **EXPECTED HEBAVIOR:** The UC Agenda Report (56108) when generated must show the correct UC Tracking number in the UC Tracking # field and must display the location map as shown in the sample below. Sample of a Report displaying the map: <img width="631" height="807" alt="Image" src="https://github.com/user-attachments/assets/e8b62551-d31e-4160-808a-14e49e868d18" /> ______________________________________________________________________________________________________ > What application are you using? AMANDA > Describe the problem. ## Fix formatting issues in UC Agenda Report (56108) ### Description: The UC Agenda Report (56108) is experiencing formatting issues that are impacting usability and completeness. ### __Issues Identified:__ - UCC# field is not populating on the report. That field is populating a phone number.... - The lower section of the report (contact names, phone numbers, construction dates, design stage, etc.) is positioned too high on the page. - Current layout formatting does not leave sufficient space to include the required location map. __Example:__ <img width="588" height="771" alt="Image" src="https://github.com/user-attachments/assets/c64f5c3d-dcf5-43ad-8ba5-7d93cd708ee1" /> ### __Expected Behavior:__ - UCC# should populate correctly. - Report layout should include adequate space for the location map without overlapping or crowding other content. ### __Impact:__ Prevents complete and properly formatted agenda reports from being generated for UC review. ### __Requested Action:__ Investigate and update the report template/layout to correct field population and spacing issues. > How soon do you need this? Soon — Within a week > Requested By Russell B. Request ID: DTS26-134390 Workgroup: ROW, Type: Bug Report, Impact: 2-Major, Need: 1-Must Have, Product: AMANDA, Team: AMANDA2026-03-26T18:00:422026-05-15T21:40:18false44907715, 49930868, 63309637, 167787744246621086318627closedClosedDTSWorkgroup: DTS, Team: Dev, Epic, Type: Operations2024-08-14T15:43:482025-02-17T17:54:502025-06-29T00:22:53true414576276827588closedClosedSMS > What application are you using? Other / Not sure > Describe the problem. We have received new credit card processing machines here at the Urban Transportation department on Toomey. These new machines are NOT wireless like our last ones. The administrative specialists working at the front desk are separated by a wall and in order for one of the card readers to reach the second front desk admin, a much longer cable needs to be provided and fed through the ceiling. > How soon do you need this? Soon — Within a week > Is there anything else we should know? Preferably by Monday the 30th of March. It interrupts customer service and workflow for one of our admins to not have easy access to a card machine. > Requested By Crystal J. Request ID: DTS26-134385 Type: IT Support, Workgroup: SMS, Team: Tech Services, Type: Hardware Support2026-03-26T17:03:122026-03-27T16:18:022026-03-27T16:18:02false68443907414567857227587closedClosedUrban Forestry > What application are you using? Other / Not sure > Describe the problem. I had an issue with Adobe Reader. V got it resolved. thank you > How soon do you need this? Flexible — An extended timeline is OK > Requested By Olivia S. Request ID: DTS26-134380 Type: IT Support, Workgroup: Urban Forestry, Team: Tech Services, Service: Software Licenses & Account Management2026-03-26T16:51:092026-03-26T17:03:352026-03-26T17:03:35false138721851414532952527586openLDEWe are removing the LM folder from ROW's **One To Rule Them All** and creating it's own layer. - [ ] Publish to ODP/EDP (Data science) - [ ] Create FME (GEO) - [ ] Create GIS layer (GEO)Type: Data, Team: Geo, Workgroup: LDE2026-03-26T16:07:152026-05-13T16:20:11false49930868, 114594205414530800727585openROW### We will write the data query that produces the list of ROW permits/folders that should be included in the GIS data layers. Workgroup: ROW, Type: Data, Provider: LaunchIT, Project: COORDINATE Implementation, Product: COORDINATE, Team: AMANDA2026-03-26T16:04:152026-04-02T16:09:33false49930868414528971027584closedClosedOSE [Dawn requested and attached her sketch of updates to the closures based on last year's Kite Festival closures]. Map for Kite Fest Date is April 11th, 2026 Event Times: 10am - 5pm Closure: 7am - 7pm Please copy last year's map (attached) and then I'll provide edits for this year as it's fairly different. > How soon do you need this? Soon — Within a week > Is there anything else we should know? So we can get it on the ACE calendar webpage as soon as possible. > Requested By Dawn K. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/69bc6393c60d15ef29b6e522/map_ace_kitefest_20250317.pdf) (2.34mb) Request ID: DTS26-134045 Workgroup: OSE, Type: Map Request, Type: Data, Team: Geo2026-03-26T16:01:542026-03-27T19:32:092026-03-27T19:32:09false188904275414520360427583closedClosedOPM > What application are you using? Other / Not sure > Describe the problem. Hi! I've run Dell Command Update, and restarted my computer (and done a full shut down/reboot), and... I still can't install PowerBI from our Company Portal. I'm also having issues getting my at home keyboard (a Logitech K780) to sync with my computer - I'd like to try unpairing the device from Bluetooth settings and re-pairing it, but I need an admin password to un-pair. Huge shoutout to Craig who has been trying to connect with me!! I'm sorry I've been stuck in meetings/running around, but I'll be home today (thursday) and tomorrow (friday). > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? I use PowerBI very regularly for work! > Requested By Rachel V. Request ID: DTS26-134375 Type: IT Support, Impact: 1-Severe, Workgroup: OPM, Team: Tech Services, Type: Hardware Support, Service: Software Licenses & Account Management, Service: Hardware Setup & Support2026-03-26T15:51:092026-03-26T17:10:012026-03-26T17:10:01false235511404414509310027582closedClosedTPW[Release Process Docs](https://atd-dts.gitbook.io/moped-documentation/product-management/release-process) - [x] Bump Moped editor `package.json` version to `v3.5.0` @mddilley - [x] Schedule release party - @mddilley - [x] Update [QA script](https://docs.google.com/spreadsheets/d/1n_O6MLh9cwwPf57HUM394Ea-z9uuoEV1-QW4axNZXLE/edit#gid=1099176671) as needed - @mddilley - [x] Advise users of downtime using [template](https://docs.google.com/document/d/1hpBIx41mttSF6-XgeFuxnJPsK7dfpok97O08oytThnc/edit#heading=h.51j00pz8giuz) - @mddilley - [x] Merge open PRs - @mddilley - [x] Propose + vote on release names (geographical feature names - [link #1](https://en.wikipedia.org/wiki/Category:Geologic_formations_of_Texas) [link #2](https://en.wikipedia.org/wiki/Category:Landforms_of_Texas)) - @chiaberry - [x] Cut release branch - @chiaberry - [x] Do testing - @mddilley - [x] Polish release notes - @chiaberry - [x] Schedule email to let users know maintenance is starting - @mddilley - Did we add or remove columns from DB views [that the Power BI dataflow depends on](https://atd-dts.gitbook.io/moped-documentation/product-management/updating-the-arcgis-online-components-database-view)? - @mddilley - ~[ ] Let the Data Science team know~ - **Removing columns that the dataflow expects will break the dataflow** and **column additions require rebuilding the connection** (requires rebuild for the dataflow to know about new column but won't break the dataflow) - ~[ ] Do [full replace](https://github.com/cityofaustin/atd-moped/tree/main/moped-etl/arcgis) of AGOL dataset if needed~ - [x] Snap database in RDS - @frankhereford - [x] graphql-engine version bumps ([releases & tags](https://github.com/hasura/graphql-engine/releases)) - @frankhereford ([PR here](https://github.com/cityofaustin/atd-moped/pull/1817)) - Update version-controlled task definitions - [x] staging to latest `graphql-engine` release (`version`) - [x] production to previous staging release version + any patches (`version`) - [x] Update local dev docker compose to latest `graphql-engine` (`version`) - [x] Merge RC to prod - @mddilley - [x] Let users know maintenance is over using [template](https://docs.google.com/document/d/1hpBIx41mttSF6-XgeFuxnJPsK7dfpok97O08oytThnc/edit#heading=h.51j00pz8giuz) - @mddilley - [x] Create issue for `v3.6.0` release - @mddilley - ~[ ] Update [feature list](https://app.gitbook.com/o/-LzDQOVGhTudbKRDGpUA/s/-MIQvl_rKnZ_-wHRdp4J/product-management/features) with any new major features @mddilley~ - [x] Send release notes to Moped users using [template](https://docs.google.com/document/d/1hpBIx41mttSF6-XgeFuxnJPsK7dfpok97O08oytThnc/edit#heading=h.jf63bjq5syy7) (including reminder to refresh the page) - @mddilley - ~[ ] Update staff accounts if there are any bounced emails - @mddilley~ - ~[ ] Update [database view documentation sheet](https://docs.google.com/spreadsheets/d/1xM6pJVZ_iJnLL9FVbrL1g8HKnlZHSSyYYUsWufFHTZ0/edit?gid=0#gid=0) if there is a new column added in this release @mddilley~ - [x] Check in on [workgroup documentation](https://cityofaustin.sharepoint.com/sites/MopedWorkgroupDocumentation) @mddilleyTeam: Dev, Product: Moped, Workgroup: TPW2026-03-26T15:36:132026-04-09T21:12:002026-04-09T21:12:00false3653206, 12474808, 37249039414485915227581closedClosedATSD > What application are you using? Other / Not sure > Describe the problem. Trying to add printer Marfa and can't remember how. > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? Just hoping to print some docs today. > Requested By Kevin S. Request ID: DTS26-134370 Workgroup: ATSD, Type: IT Support, Impact: 1-Severe, Team: Tech Services, Type: Hardware Support2026-03-26T15:09:072026-03-26T15:49:342026-03-26T15:49:34false68443907414438787027580closedClosedSBO > What application are you using? Maximo > Describe the problem. My maximo access is not working at all I am getting an error code (400 bad request). I have already tried closing my browser and switching to a different browser, but the issue persists. Internet Browser: Edge > Requested By Kaylan T. Request ID: DTS26-134365 Type: Bug Report, Impact: 1-Severe, Product: Maximo, Team: Maximo, Workgroup: SBO2026-03-26T14:18:072026-03-30T13:14:012026-03-30T13:14:02false133040608, 138721851414401692927579openDistrict Maintenance > What application are you using? Maximo > Describe the problem. Issues with Maximo ezmax mobile. Unable to add pictures in attachment to work orders. Able to upload pictures but pictures will not save in attachment. Portals are not showing on home screen of mobile version, have to use computer to see portals and locate work orders. > Requested By Raymond R. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/69c535b313f71772ef19d18b/screenshot_20260326_083319_ezmaxmobile.jpg) (279.8kb) Request ID: DTS26-134360 Type: Bug Report, Impact: 2-Major, Product: Maximo, Team: Maximo, Workgroup: District Maintenance2026-03-26T13:36:122026-04-21T15:52:46false133040608, 134445095155736400611316closedClosedOSEWorkgroup: OSE, Type: Data, Team: Geo2023-01-25T22:35:572023-01-25T22:38:322023-01-25T22:38:32false114594205414345692327578closedClosedSBO > What application are you using? Maximo > Describe the problem. New Maximo - desktop - when clicking to relate record, perform the search, or just on new service request or work order, randomly, not every time, Maximo goes to main page. > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? Please work as soon as possible, delays time of dispatching and performing research > Requested By Monika S. Request ID: DTS26-134355 Type: Other, Impact: 1-Severe, Product: Maximo, Team: Maximo, Workgroup: SBO2026-03-26T12:30:472026-04-16T19:07:082026-04-16T19:07:08false133040608, 134445095414325676727577closedClosedSBO > What application are you using? Maximo > Describe the problem. Rolando L , Felix R, Carlos L and Vincent L , their computers are shutting down as soon as they try to enter information and won't let them close tickets > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? By today or tomorrow because we cannot close tickets in maximo until it is fixed > Requested By Bobby R. Request ID: DTS26-134350 Type: Other, Impact: 1-Severe, Product: Maximo, Team: Maximo, Workgroup: SBO, Team: Tech Services, Type: Hardware Support2026-03-26T12:06:112026-03-30T15:53:392026-03-30T15:53:39false68443907, 133022703, 164183211414294954627576closedClosedSBO > What application are you using? Other / Not sure > Describe the problem. iPad is locked up, can't turn it off, screen is locked. > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? teams work with the ipad in the field daily > Requested By Patricia M. Request ID: DTS26-134345 Type: Other, Impact: 1-Severe, Workgroup: SBO, Team: Tech Services, Type: Hardware Support2026-03-26T11:24:122026-03-27T13:13:482026-03-27T13:13:48false164183211413853131827575closedClosedSBO > What application are you using? Maximo > Describe the problem. I am starting to have some problems with my Maximo, every time I click the button to create a WO I get kicked back to the main screen. > Is there anything else we should know? My co-worker was having the same issue unsure if Her's was fixed Internet Browser: Edge > Requested By Kaylan T. Request ID: DTS26-134340 Type: Bug Report, Impact: 2-Major, Provider: ATS, Product: Maximo, Team: Maximo, Workgroup: SBO2026-03-25T21:06:142026-04-02T19:28:102026-04-02T19:28:10false61209591, 133040608413850827027574closedClosedTDS**Deadline:** April 15, 2026 **MVP Scope** Create an FME workspace that pulls in MOPED bike facilities, sidewalk, and bus stop data. Apply buffers to each dataset, then calculate the percentage of overlapping census blocks/block groups as well as coverage across the entire city. This will be used to estimate the percentage of the population served by each dataset individually and in total. The final product will be a dashboard, with data updated on a quarterly basis. **Buffer Distances:** MOPED – Bike Facilities: 2 miles Sidewalks: 0.5 mile Bus Stops: 0.25 mileType: New Application, Team: Geo, Need: 1-Must Have, Workgroup: TDS, Product: Web Map / Application2026-03-25T21:02:262026-04-13T20:08:092026-04-13T20:08:09false49930868, 80716478413850648627573closedClosedTDSWe will create an FME workspace that pulls in MOPED bike facilities, sidewalk, and bus stop data. Apply buffers to each dataset, then calculate the percentage of overlapping census blocks/block groups as well as coverage across the entire city. This will be used to estimate the percentage of the population served by each dataset individually and in totalType: Data, Team: Geo, Need: 1-Must Have, Workgroup: TDS, Product: Web Map / Application2026-03-25T21:02:082026-04-13T20:14:262026-04-13T20:14:26false49930868, 80716478413846398527572closedClosedCCO## This is the original build of CCG's Experience Builder application ### Criteria: **Reference Layers:** - TXDOT Projects - Critical Corridors - ROW Permits - Council Districts - MOPED Projects **User Can Search By:** 1. Address 2. Permit number 3. Permit activity dates (various types) 4. Permits along critical corridors **MVP Design:** <img width="2134" height="1212" alt="Image" src="https://github.com/user-attachments/assets/f94c14ea-24a4-4656-bc86-931824810eb1" />Type: New Application, Team: Geo, Product: Web Map / Application, Workgroup: CCO2026-03-25T20:54:262026-05-14T19:06:032026-05-14T19:06:03false49930868, 114594205413826887427571closedClosedPDD > What application are you using? Other / Not sure > Describe the problem. Need Civil 3D license back. I need to complete a task for the executives as soon as I can. > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? I will be available at 10am on 03/26/2026 to discuss. > Requested By Fernando C. Request ID: DTS26-134335 Type: IT Support, Type: Other, Impact: 1-Severe, Workgroup: PDD, Team: Tech Services2026-03-25T20:21:122026-03-26T18:30:242026-03-26T18:30:25false68443907, 133022703413818390527570openOSE > What application are you using? Other / Not sure > Describe the problem. I need the City of Austin AutoCAD template for creating traffic control plans. > How soon do you need this? Flexible — An extended timeline is OK > Requested By Jessie M. Request ID: DTS26-134330 Workgroup: OSE, Type: Data, Type: Other2026-03-25T20:06:102026-03-30T20:04:44false114594205413815021727569closedClosedCSD > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. Teams does not show the online meeting option when schedule a meeting. I'm not able to schedule virtual meetings. Internet Browser: Chrome > Requested By Shavone O. Request ID: DTS26-134325 Type: IT Support, Impact: 1-Severe, Workgroup: CSD, Team: Tech Services2026-03-25T20:00:432026-03-26T18:50:022026-03-26T18:50:02false235511404413766862527568closedClosedSBO > What application are you using? Maximo > Describe the problem. I appreciate all of y'alls work! We know Maximo is just a little slow today but I wanted to report that after a long time loading it is just timing out. It did it a couple times but seems to be okay now. Just reporting in case you need this information. Thank you! Internet Browser: Chrome > Requested By Colton S. Request ID: DTS26-134320 Type: Bug Report, Impact: 3-Minor, Product: Maximo, Team: Maximo, Workgroup: SBO2026-03-25T18:42:122026-04-02T19:29:532026-04-02T19:29:53false61209591, 133040608, 134445095413735446027567openSBO > What application are you using? Maximo > Describe the problem. Unable to access Maximo URLs from Power BI and Open Data Portal Help from Data Science. Already spoke with Charlie. > Describe the outcome you'd like to see when this feature is implemented. Update the Maximo URL links to the MAS9 enviroment. https://main.manage.austintexas.suite.maximo.com/maximo > Describe any workarounds you currently have in place or alternative solutions you've considered. N/a > Requested By Rebekka B. Request ID: DTS26-134315 Need: 2-Should Have, Type: Enhancement, Team: Data Science, Product: Maximo, Workgroup: SBO2026-03-25T17:57:092026-03-26T15:20:44false30810522413726872127566closedClosedTPWUnable to Access "ALL Records" in MAS9 -- <img width="1549" height="727" alt="Image" src="https://github.com/user-attachments/assets/5755cc61-150d-4f9a-8c95-091667f41728" /> Type: Bug Report, Provider: ATS, Product: Maximo, Team: Maximo, Workgroup: TPW2026-03-25T17:43:142026-04-02T19:25:292026-04-02T19:25:29false61209591, 133040608, 134445095413720061827565closedClosedTPWIn the Oracle DB view, we have the subproject name and subproject number in each FDU row. We should add to our ETL and database so that we could make this name available in the eCAPRIS subproject id dropdown or other future places to make it even easier to get quick context on which subproject is being chosen. **In Scope** - Update ETL to move `SP_NAME` into a new column called `subproject_name` (text type and not nullable) in the `ecapris_subproject_funding` table - Also add to the list of fields in the ETL's upsert mutation - Update `ProjectSummaryProjectECapris` to display after the subproject id like `1152.04 - ATD Speed Management Program` **Not in scope** - Running the staging or production ETL. We can do this during the launch party to backfill this fieldTeam: Dev, Need: 2-Should Have, Type: Enhancement, Product: Moped, Workgroup: TPW2026-03-25T17:33:092026-05-07T13:54:372026-05-07T13:54:37false35410637413718427727564closedClosedSUTD > What application are you using? Other / Not sure > Describe the problem. Need a surge protector at Ben White office. Does DTS provide? > How soon do you need this? Soon — Within a week > Is there anything else we should know? Trying to charge bikes and other plugs at the same time with limited outlets. Thanks! > Requested By Justin N. Request ID: DTS26-134310 Workgroup: SUTD, Team: Tech Services, Type: Hardware Support2026-03-25T17:30:302026-03-26T13:15:362026-03-26T13:15:36false235511404413709968527563openAMD### Description Give AMD Communications Work Orders the editing abilities on the My Work Order page for supervisors onlyWorkgroup: AMD, Team: Apps, Type: Enhancement, Product: AMD Data Tracker2026-03-25T17:17:472026-03-25T17:19:22false61209591413686009427562closedClosedTDS### We are updating the [Transportation Development Services Cases data set](https://datahub.austintexas.gov/dataset/Transportation-Development-Services-Cases/uzv7-zdtt/about_data) to include the AMANDA folder types DA, and SC. ---- > What application are you using? Other / Not sure > Describe the problem. TDS recently added corrections and exemptions to the TDS AMANDA Review Data report in AMANDA. This involved pulling the folder types DA and SC into this report. Now we need to add the corrections and exemptions data into the Transportation Development Sercies Cases Datahub so it is updated daily. > Describe the outcome you'd like to see when this feature is implemented. We need to have the correctiosn and exemptions data added inot the Transportation Development Sercies Cases Datahub so it is updated daily. > Describe any workarounds you currently have in place or alternative solutions you've considered. None > Requested By Renee J. Request ID: DTS26-134305 Type: Data, Need: 1-Must Have, Type: Enhancement, Workgroup: TDS, Team: Data Science, Product: Open Data Platform2026-03-25T16:42:112026-04-28T16:05:002026-04-28T16:41:59false30810522, 49930868413683880727561closedClosedUrban Forestry > What application are you using? Other / Not sure > Describe the problem. I had issues accessing the G drive for SBO. I had the incorrect access. V abated issue. Thank you! (see attachment) > How soon do you need this? Flexible — An extended timeline is OK > Requested By Olivia S. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/69c40f466c590e9ad62f5ad0/gdriveaccesserror.png) (34.7kb) Request ID: DTS26-134300 Type: IT Support, Workgroup: Urban Forestry, Team: Tech Services2026-03-25T16:39:092026-03-25T20:05:212026-03-25T20:05:21false138721851, 164183211413673071827560closedClosedSDD > What application are you using? Other / Not sure > Describe the problem. Seeking access to Adobe Illustrator > How soon do you need this? Soon — Within a week > Is there anything else we should know? Within a week > Requested By Esteefania H. Request ID: DTS26-134295 Workgroup: SDD, Type: IT Support, Team: Tech Services2026-03-25T16:24:132026-03-26T19:19:242026-03-26T19:19:25false235511404408467885327388closedClosedAMD > What application are you using? Other / Not sure > Describe the problem. G:\ATD\Arterial Management\Signals I need write access to the above path. Everything I open is "read only" > How soon do you need this? Soon — Within a week > Requested By Claire R. Request ID: DTS26-133855 Workgroup: AMD, Type: IT Support, Provider: ATS, Team: Tech Services2026-03-16T20:39:072026-03-17T14:52:392026-03-17T14:52:39false68443907413673043827559closedClosedTPW, DTS > What application are you using? Maximo > Describe the problem. When using Maximo, each screen takes an extended amount of time to load. This lag is causing delays and impacting my ability to work efficiently. > How soon do you need this? Soon — Within a week > Is there anything else we should know? As soon and Possible as it is critical to my daily work duties > Requested By Kaylan T. Request ID: DTS26-134290 Workgroup: DTS, Type: Bug Report, Team: Tech Services, Workgroup: TPW2026-03-25T16:24:112026-03-26T18:10:162026-03-26T18:10:29false133022703, 138721851413666595527558closedClosedSBO > What application are you using? Maximo > Describe the problem. Good morning, all service requests coming in from 311 - Motorola, are currently being routed to the Dispatch folder. Previously, these requests were automatically assigned to the appropriate District (South, North, or Central). Please look into this and restore the prior routing process so requests are directed to the correct District. > Website Address https://main.manage.austintexas.suite.maximo.com/maximo/oslc/graphite/manage-shell/index.html?event=loadapp&value=sbosr&_tt=akno1duie2jcprrgesn5vh9189&uniqueid=2032127#/main Internet Browser: Edge > Requested By Monika S. Request ID: DTS26-134285 Type: Bug Report, Impact: 2-Major, Duplicate, Provider: ATS, Product: Maximo, Workgroup: SBO2026-03-25T16:15:252026-04-07T16:23:162026-04-07T16:23:16false61209591413654049827557closedClosedROW### Acceptance Criteria - Attachment types Utility Plan and Map need to be available in the Back office for EX and RW folders - Verify the attachments are still populating in the portal when doing UAT - These were already added to portal as part of #19151 --- ### Change Management - 3/27/26 - Vish - Added AC, moved to Backlog --- > What application are you using? AMANDA > Describe the problem. Attachment types Utility Plan and Map need to be options in AMANDA backend for EX and RW folders to align with their availability on the ABC Portal (see #19151). AMANDA backend: ROW would like to ensure the following two attachment descriptions are added to the dropdown for RW and EX folders on AMANDA backend: Utility Plan; Map. These are already populating on the portal application (per Russ). > Describe the outcome you'd like to see when this feature is implemented. Attachments can be categorized better. > Describe any workarounds you currently have in place or alternative solutions you've considered. Using other options. > Requested By Russell B. Request ID: DTS26-134280 Workgroup: ROW, Impact: 3-Minor, Need: 2-Should Have, Type: Enhancement, Product: AMANDA, Provider: LaunchIT, Team: AMANDA2026-03-25T15:57:192026-04-14T16:01:232026-04-14T16:01:23false33665701, 44907715, 49930868, 63309637413586412027556closedClosedSBO > What application are you using? Other / Not sure > Describe the problem. Both the Geronimo and Lufkin printers at Townview location are currently out of magenta toner. Replacement cartridges will be needed to restore full printing capability. > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? Yes, we need this taken care of as soon as possible since multiple workgroups use the Geronimo and Lufkin printers here at Townview for their daily work. Right now, the lack of magenta toner is affecting normal printing. > Requested By Shon J. Request ID: DTS26-134275 Impact: 1-Severe, Workgroup: SBO, Team: Tech Services, Type: Hardware Support2026-03-25T14:27:112026-03-26T18:31:282026-03-26T18:31:28false68443907413582597927555closedClosedSBO > What application are you using? Other / Not sure > Describe the problem. Need to access the Maximo as suddenly the page stopped working. Reached out to IT at St Elmo and V had provided the new web version link, please send this over to him. Thanks > How soon do you need this? Urgently — Critical that this is addressed today > Requested By Fil H. Request ID: DTS26-134270 Type: IT Support, Impact: 1-Severe, Workgroup: SBO, Team: Tech Services2026-03-25T14:21:132026-03-25T20:07:042026-03-25T20:07:04false138721851413580683127554closedClosedSBO > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. Need new outlook to be installed in my system and check on the one drive login. V has looked into it here at St Elmo, can you please send this over to him. > How soon do you need this? Urgently — Critical that this is addressed today > Requested By Fil H. Request ID: DTS26-134265 Type: IT Support, Impact: 1-Severe, Workgroup: SBO, Team: Tech Services2026-03-25T14:18:192026-03-25T20:00:102026-03-25T20:00:10false138721851413558352827553closedClosedSBOservice requests created by citizens on the 311 app and website are going to Dispatch bucket instead of being assigned to the districts. ## Reference - My Request - [INC0560002](https://atx.servicenowservices.com/now/nav/ui/classic/params/target/incident.do%3Fsys_id%3De1871a1a93f332506d1a752888373c17%26sysparm_stack%3D%26sysparm_view%3DDefault%2Bview%26sysparm_view_forced%3Dtrue) - **Incorrect Auto Triaging of SR to Work Order** Type: Bug Report, Provider: ATS, Product: Maximo, Team: Maximo, Workgroup: SBO2026-03-25T13:47:062026-03-26T22:17:332026-03-26T22:22:49false61209591, 133040608, 134445095413554940327552closedClosedSBO > What application are you using? ArcGIS > Describe the problem. Property Profile is not showing jurisdictions. We cannot differentiate between Full Purpose and ETJ for county. Can you please look into this? > Website Address Property Profile Internet Browser: Chrome > Requested By Colton S. Request ID: DTS26-134260 Type: Bug Report, Impact: 2-Major, Team: Geo, Workgroup: SBO2026-03-25T13:42:102026-03-25T15:35:282026-03-25T15:35:28false80716478, 114594205331465837824109closedClosedTPWUse the new City of Austin Branding Guide to generate a new Style Guide for TPW GIS Users. This will apply the new standard colors in to an easily accessible style guide file.Type: Data, Team: Geo, Workgroup: TPW2025-08-12T14:52:152025-09-24T20:30:372026-01-09T17:08:13false114594205413554197927551closedClosedTPWThe SBO Utility Dash Board Report is sending out a strange attachment instead of the normal pdf document. INC0559994 <img width="1280" height="181" alt="Image" src="https://github.com/user-attachments/assets/29300956-d86a-46b0-a05a-1b0be1cc4c68" />Type: Bug Report, Provider: ATS, Product: Maximo, Team: Maximo, Workgroup: TPW, Project: Mas9 Maximo Upgrade2026-03-25T13:41:092026-03-30T15:51:342026-03-30T15:51:34false21112975, 61209591, 133040608, 134445095413551630227550openTPWDispatchers reported: Good morning, the SR I am currently working on right now is not letting me open the attachments to view the pictures in maximo. <img width="800" height="349" alt="Image" src="https://github.com/user-attachments/assets/1200d1dc-6b66-4e4d-abd5-a87ea2848daa" /> - Informed ATS via Teams chat for any immediate assistance. ## Reference - DTS created Number [INC0559996](https://atx.servicenowservices.com/now/nav/ui/classic/params/target/incident.do%3Fsys_id%3D03d49a5a93b332506d1a752888373c88%26sysparm_stack%3D%26sysparm_view%3DDefault%2Bview%26sysparm_view_forced%3Dtrue) - **Not Opening Maximo Attachments**Type: Bug Report, Provider: ATS, Product: Maximo, Team: Maximo, Workgroup: TPW2026-03-25T13:38:032026-03-26T22:21:38false61209591, 133040608, 134445095413082543227549closedClosedFinance### Acceptance Criteria - An excel compatible data pull is being requested of TPW fees that were billed from 10/1/2024 to 9/30/2025. - The following columns are requested: 1. Fee Code 2. Fee description 3. GL code 4. Bill number 5. Fee amount 6. Bill Date 7. Payment Status 8. Folder type 9. FolderRSN Here is a document that lists all the fee codes to be included in this data pull. Please include both current and Inactive fees in the query. [Consolidated Fee Documentation.xlsx](https://github.com/user-attachments/files/26632091/Consolidated.Fee.Documentation.xlsx) --- _Parameters_ 1. Is a TPW fee (query by fee code?) 2. Was billed in FY FY25 (October 1, 2024, to September 30, 2025) _Output:_ 1. Fee Code 2. Fee description 3. GL code 4. bill number 5. bill amount 6. date billed 7. Payment Status 8. Folder type 9. FolderRSN ---- ## Change Management - Refined on 3/31 (Tracy & Vish) - 4/10/26 - Vish - Updated AC based on dev feedback ---- DTS SR > What application are you using? AMANDA > Describe the problem. I am trying to verify fee volume for TPW's fees processed through Amanda and am looking for a report I can use to determine the number of times a specific fee is charged in a given year. Is it possible to get a report listing out the TPW fees that have been charged in a specific timeframe, such as FY25 (October 1, 2024, to September 30, 2025) - either a list showing each time it was assessed (including fee name, amount, and fee code) and I can sort/filter to extract data I'm looking for? Or if there's a pre-built report listing volume, that would be great too. Thank you! > How soon do you need this? Soon — Within a week > Is there anything else we should know? Ideally within a week. I'm using this to (1) verify volume data and (2) attempt to analyze if tech surcharge related costs are appropriately distributed across fees/fee units. > Requested By Jenny K. Request ID: DTS26-134255 Workgroup: Finance, Type: Other, Impact: 2-Major, Need: 1-Must Have, Product: AMANDA, Provider: LaunchIT, Team: AMANDA2026-03-24T21:39:092026-04-27T15:33:262026-04-27T15:33:26false33665701, 44907715, 49930868, 63309637413059655827548closedClosedSMD > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. Adobe Acrobat Pro e-signature/date stamp password - Scott assisted me by creating my e-signature/date stamp to use on PDFs. I do not remember the password. Adobe is not allowing me to create another signature or delete what's in there without the password. I use this to sign official documents. Christina tried and she will provide her input to Scott to try to assist me. Please accept my apology for having to do this twice, but it's a necessity, particularly when teleworking. > How soon do you need this? Soon — Within a week > Requested By Cathy K. Request ID: DTS26-134250 Workgroup: SMD, Type: IT Support, Type: O365, Team: Tech Services2026-03-24T20:54:092026-03-26T12:21:452026-03-26T12:21:45false68443907, 133022703, 164183211, 235511404413050969527547closedClosedFinance- [x] Spreadsheet emailed from Finance staff month of: 11/03/25 - 01/30/26 - [x] Number of records being updated: 476 - [x] Format spreadsheet [(Review instructions)](https://atd-dts.gitbook.io/atd-knack-operations/warehouse-inventory-updating-journal-vouchers-jv-information) - [x] Spot check Transaction IDs, no JV information before import - [x] Import records - [x] Spot check Transaction IDs, no JV information after import - [x] Email Finance staff that update task complete Workgroup: Finance, Type: Data, Product: AMD Data Tracker2026-03-24T20:37:232026-03-25T18:43:582026-03-25T18:43:58false133040608413033126527546openFinance > What application are you using? Finance & Purchasing Portal > Describe the problem. TK 62ART5B104 is showing a balance of -$1,259.83, but ecapris is showing $5939.17 > Website Address https://atd.knack.com/finance-purchasing#task-orders/?view_946_filters=%5B%7B%22field%22%3A%22field_992%22%2C%22value%22%3A%22Active%22%2C%22operator%22%3A%22is%22%7D%5D&view_946_search=62ART5B104&view_946_page=1 > Requested By Rochelle C. Request ID: DTS26-134245 Workgroup: Finance, Type: Bug Report, Impact: 2-Major, Team: Apps, Product: Finance & Purchasing Portal2026-03-24T20:00:402026-05-14T22:14:47false21112975, 170656233413026938827545openTPWWe've received questions now and again about how to update the status badge. I think that linking the badge to the timeline tab would help make this more intuitive. Alternatively, we could have it open the phase edit modal like it does in the dashboard. This would be similar to the status dialog that opens from the project summary tab. Team: Dev, Need: 3-Could Have, Type: Enhancement, Product: Moped, Type: Snackoo 🍫, Workgroup: TPW2026-03-24T19:48:272026-03-24T19:48:27false412315762027515closedClosedSBO### Description Greg messaged: > Good morning y'all! Aaron brought to my attention again that the late and on time punches are not displaying correctly for him. It is however displaying correctly from the Timekeeper view. And sent a screenshot. I looked into the Supervisor view and compared it to the Manage Log table and noticed that we had not updated the displays of the "Log Status" for the Supervisor view. Updated the display rules on these pages: - District Maintenance Logs - Pavement Ops Logs - Utilities & Structures Logs - Logistic Logs Updated display rules: <img width="200" alt="Image" src="https://github.com/user-attachments/assets/069e5edc-d230-4ae9-bd5c-c8dab6522bc8" />Type: IT Support, Team: Apps, Product: Human Resources Portal, Workgroup: SBO2026-03-23T19:19:282026-03-26T19:24:182026-03-26T19:24:31false61209591413010108627544closedClosedVZ > What application are you using? Vision Zero Editor > Describe the problem. The current link to the Crash Data by Locations Map (https://austin.maps.arcgis.com/apps/webappviewer/index.html?id=981b687bb68d465cab737792bbf56198) appearing on the Dashboard of Vision Zero Editor must be replaced by the updated URL pointing to the Experience Builder version at https://experience.arcgis.com/experience/4d642c739efe472b8a86c11be5f1b1dc > Describe the outcome you'd like to see when this feature is implemented. When the URL is replaced, the users, upon clicking the Crash Data by Location, will be directed to the Experience Builder version of Crash Data by Location. > Describe any workarounds you currently have in place or alternative solutions you've considered. The current Web App Builder has the same data, but the problem is that the color coding of layers cannot be applied due to the deprecation of Classic Map Viewer, which was supposed to feed the application. > Requested By Milad M. Request ID: DTS26-134240 Team: Dev, Need: 2-Should Have, Workgroup: VZ, Type: Enhancement, Product: Vision Zero Crash Data System, Type: Snackoo 🍫2026-03-24T19:12:112026-04-02T18:31:052026-04-02T18:31:06false12474808413005545527543closedClosedSDDIn AGOL there is a TPW_SDD.Publisher account for Systems Development. @andrewshensky has requested that I look into this account and see who logs into it and what the purpose / use is for the account. It is logged into regularly. I am writing this description on 3/24, and it was logged into today.Workgroup: SDD, Team: Geo, Type: Research2026-03-24T19:04:382026-03-24T19:39:262026-03-24T22:26:48false142338538412984579327542closedClosedOCE > What application are you using? Other / Not sure > Describe the problem. update issue with installing on iphone V is looking into it > How soon do you need this? Soon — Within a week > Requested By Leticia S. Request ID: DTS26-134235 Type: IT Support, Workgroup: OCE, Team: Tech Services2026-03-24T18:27:102026-03-24T20:09:442026-03-24T20:09:44false138721851412984567127541closedClosedParking Services > What application are you using? Other / Not sure > Describe the problem. I would like a member of my Curb Management team Monique V to have access to the FormStack application. Monique will be the SPOC for all Residential Permit Parking Zone applications. The RPP digital petition lives on FormStack. > How soon do you need this? Soon — Within a week > Is there anything else we should know? Monique will be the SPOC for all Residential Permit Parking Zone applications and will need access to the FormStack application. We currently have a digital RPP petition as part of RPP application process on FormStack. She will need access to be able to create new RPP petitions and edit existing RPP petitions. > Requested By Ryan R. Request ID: DTS26-134230 Workgroup: Parking Services, Type: IT Support, Team: Apps, Provider: ATS2026-03-24T18:27:092026-04-15T16:34:402026-04-15T16:34:41false21112975, 67915167412981280827540closedClosedParking Services > What application are you using? Traffic Register > Describe the problem. I would like a member of my Curb Management team Monique V to have access to the Knack Traffic Register portal system. > How soon do you need this? Soon — Within a week > Is there anything else we should know? Monique V is a member of my Curb Management team who will need access to create and submit traffic regulations. She will be working on curb management solutions throughout the City and will need to work with the Area Traffic Engineers on those installations. > Requested By Ryan R. Request ID: DTS26-134225 Workgroup: Parking Services, Type: IT Support, Team: Apps, Product: Traffic Register2026-03-24T18:21:132026-03-24T22:45:252026-03-24T22:45:25false61209591412961778827539closedClosedSBO St Elmo ## Device & User Information (first name and last initial, no last names) Lab Computer & Unknown ## What's the problem? Hvaing some issue with workday as the reports can't be seen ## What did you do to resolve the issue Have checked on the issue see that the user was signed in, then later did a complete refresh turned off net motion and then opened it back and it worked.Type: IT Support, Workgroup: SBO, Type: Hardware Support2026-03-24T17:48:072026-03-24T17:48:252026-03-24T17:48:25false138721851412959901227538closedClosedTPW, SBO St Elmo ## Device & User Information (first name and last initial, no last names) Lab Computers & Multiple ## What's the problem? Need to make sure to empty the space from the old folders and the users' old profiles need to delete individually ## What did you do to resolve the issue Have went to the folders which are under the desktop and the old folders of the users which are of 2024, and 2025 starting has been deleted. There were lot of items and made sure everything has been moved.Type: IT Support, Workgroup: SBO, Workgroup: TPW, Type: Hardware Support2026-03-24T17:45:082026-03-24T17:45:502026-03-24T17:45:50false138721851412959600027537openSMDThis ticket is for the DTS support of Daniel and SMD's efforts to clean up the Sign_Mount field, properly assigning overhead values to all signs which are at a unreasonable height at which a person of average height can replace or install a sign. Workgroup: SMD, Type: Data, Team: Geo, Project: DTS GIS QC Support for SMD, Product: Signs GIS QA/QC Support2026-03-24T17:44:362026-03-24T17:44:36false188904275412938425127536closedClosedCSD# Background The COA recently updated their website. While spot-checking COA pages, Diana noticed that the embedded Street Banner maps are now displaying at an unusually large size. Looking more closely, the maps are loading, but they are not centered on the page and are not zoomed to the expected level. This results in a poor user experience and inconsistent presentation across pages. David investigated potential causes and found that the issue may be related to how the maps are embedded —specifically, they appear to be using a standard embed rather than an embedded app that's reliable.Team: Geo, Product: Street Banner Program Portal, Type: Design, Workgroup: CSD2026-03-24T17:08:492026-04-29T18:25:102026-04-29T18:25:29false7612723, 142338538246620687818626closedClosedDTSHardware & Office ---------------------------------------------------------------------------------------------- - [x] ~Request necessary hardware from Scott. Do this as soon as possible to ensure he has enough lead time to acquire equipment. Make sure they get a laptop, power supply, monitors, keyboard, mouse, and docking station. Some team members also need a CoA phone.~ **Mateo is using his own hardware.** - [x] ~Coordinate with Diana to assign their desk and obtain an ergonomic chair.~ **Mateo will be remote.** Network Account ---------------------------------------------------------------------------------------------- - [x] Submit a [CTM New Employee Request Form](https://atx.servicenowservices.com/sp?id=sc_cat_item_guide&sys_id=b714eb12db7a3f0021ccef92ca961972) for a COA network account, ~eAccess PIN/HR Portal~, and ~phone~. **Submitted 8/13/24 - REQ0195986** - [x] Need to submit a request to add Mateo to the shared mailboxes list [here](https://atd-dts.gitbook.io/wiki/onboarding/new-employee-checklist#new-employee-request-form). I missed this on the new employee request form. - Mike ### Third-Party Remote Access Request Form For a full (18 page) explanation of this process, refer to [CTM's Third-Party Remote Access Request Quick Reference Guide](https://cityofaustin.sharepoint.com/sites/ServiceNowFullfillerLearningResources/Final%20Quick%20Reference%20Guides/KB0011192.pdf). In short: - [ ] Have the employee sign the [City of Austin Third-Party Remote Access Connection Acceptable Use Agreement](https://cityofaustin.sharepoint.com/sites/ServiceNowKnowledge/Shared%20Documents/Forms/AllItems.aspx?id=%2Fsites%2FServiceNowKnowledge%2FShared%20Documents%2FKB%2DPortal%20%2D%20How%20To%20Guides%2FCity%20of%20Austin%20Third%2DParty%20Remote%20Access%20Connection%20Acceptable%20Use%20Agreement%2Epdf&parent=%2Fsites%2FServiceNowKnowledge%2FShared%20Documents%2FKB%2DPortal%20%2D%20How%20To%20Guides&p=true&ga=1). - [ ] Submit a [Third-Party Remote Access Request Form](https://atx.servicenowservices.com/sp?id=sc_cat_item&sys_id=30f9aa09dba4a8106d0171f2399619a2) on Service Now, including the acceptable use agreement with Next Steps ---------------------------------------------------------------------------------------------- After the network account is created and you have their @austintexas.gov email address: - [x] Ask Amenity or Diana to [add the new team member to 1Password](https://my.1password.com/people). - [x] Ask Amenity or Diana to add the new team member to [City of Austin Slack](https://austininnovation.slack.com/admin). - [x] Add them to all relevant Slack channels and introduce the new team member to everyone in the main DTS channel. - [x] ~Schedule time to give them their computer and show them around the office.~ **Mateo will be remote.** - [ ] Add "Welcome (name)" to the [agenda for the next team meeting](https://docs.google.com/document/d/1s8rl928FM0fKPEvsgkVSmkUghPgUmEgMEhZr4bmsJWc/edit#). - [x] Schedule a one-hour DTS Team Orientation. It should include Peggy and all team leads. - [x] Ask Amenity to schedule DTS Product Ops training. - [ ] Schedule Biweekly 1x1s. - [x] Forward biweekly Sprint calendar events. - [x] Invite new team member to relevant agile ceremonies --- Planning, Backlog Refinement, Retro. - [x] Invite new team member to other regular meetings --- DTS Team Meetings, Syncs, Show & Tell. After they've created their Google and Github accounts: - [x] Share the [DTS Google Drive](https://drive.google.com/drive/u/0/folders/1fNmU-czryk5wJsn1gmb4WYUJJdut8Me7) with the new team member. - [x] Ask Amenity or Frank to add the new team member to the City of Austin [Transportation Github team](https://github.com/orgs/cityofaustin/teams/transportation/members). This should automatically add them to the [City of Austin Github organization](https://github.com/orgs/cityofaustin/people). - [x] Invite the new team member to the [City of Austin Zenhub organization](https://app.zenhub.com/settings/o/cityofaustin/users). - [x] Add the new team member to [Gitbook](https://app.gitbook.com/@atd-dts/spaces). After they notify you that they've uploaded their [headshot](https://drive.google.com/drive/folders/1y_yhkZQE5uSRhLZAHJn2kFuXPBixVJ2G): - [x] Add them to the [DTS Orientation presentation team slide](https://docs.google.com/presentation/d/1ByRWXmjHut88cTiPVOTgkwTJ2V5_m1Y_0j46FP_kdYw/edit#slide=id.gfd25a7f266_1_173) and the slide for the team they are joining. After they notify you that their Miro account was created: - [x] Add them to [the Austin Transportation and Public Works Miro team](https://miro.com/app/settings/team/3074457347846964301/users/).Workgroup: DTS, Team: Dev, Type: Operations2024-08-14T15:41:372024-10-15T14:28:052024-10-15T14:28:05false5697474, 12474808, 37249039412935872327535openSMDDue to the rollout of a new SMD data collection application which utilizes asset locations, the accuracy and consistency of our data with respect to locations has become more important. My aim with this task is to begin the process of removing many non-existent assets and asset locations, most of which was collected by the vendor and has never been deleted. A typical example are temporary construction related signs. Using this ticket to mark common attributes for signs which do not currently exist but still have data, which I can possibly use to query and target the removal of more non-existent assets. Sign Messages; LEFT LANE CLOSED AHEAD RIGHT LANE CLOSED AHEAD contains text; FLAGGER ROAD NARROWS (NON-MUTCD OR W5-1) ROAD CLOSED (NON-MUTCD OR R11-2 OR R11-3a) ROAD WORK NOT VISIBLE Contains Text: 'PARKING' AND 'PERMIT' and does not contain; 'RESIDENTIAL' 'MUTCD IS NOT R7-201P and contains text; 'TOW AWAY' SIDEWALK CLOSED USE OTHER SIDE NO LEFT TURNS / NO RIGHT TURNS (There are many hidden construction signs with this code, although there also a good amount of valid signs with this code)Workgroup: SMD, Type: Data, Team: Geo, Project: DTS GIS QC Support for SMD, Product: Signs GIS QA/QC Support2026-03-24T17:03:322026-03-26T16:03:11false188904275412931771527534closedClosedSMD### Description After discussions with Lauren, Cathy, and Daniel - Update SBO Whereabout metrics on SMD Dashboard to filter out ATSD work ordersWorkgroup: SMD, Type: Reports, Team: Data Science, Product: Power BI2026-03-24T16:55:372026-04-06T18:47:502026-04-06T18:47:50false31259724412928477727533closedClosedTPWPeople outside of the dev team are using the data dictionary more and more so we should update to no longer be in the `dev` route. **In Scope:** - Update the route to the lookups component to be `/moped/data-dictionary` - Keep the old route in the application code and use `Navigate` so that anyone who has bookmarked still arrives at the data dictionary (see our login route)Team: Dev, Type: Enhancement, Product: Moped, Type: Snackoo 🍫, Workgroup: TPW2026-03-24T16:49:272026-04-13T19:14:372026-04-13T19:14:37false12474808412896695627532closedClosedSMD > What application are you using? ArcGIS > Describe the problem. I would like to upgrade my ArcGIS Pro version from 3.0.4 to 3.2.5 and I was wondering if y'all could assist me with this? Please reach out to me via Teams so we can coordinate on a time that works for both of us. Thank you! > How soon do you need this? Soon — Within a week > Requested By Daniel S. Request ID: DTS26-134220 Workgroup: SMD, Type: IT Support, Type: Other, Team: Tech Services2026-03-24T15:57:092026-03-25T16:14:552026-03-25T16:14:55false235511404412877944427531closedClosedTDS > What application are you using? Transportation Development Services Portal > Describe the problem. Is there any update on Synchro 12 software? The current Synchro 11 license expired today. > How soon do you need this? Urgently — Critical that this is addressed today > Requested By Mustafa W. Request ID: DTS26-134215 Type: IT Support, Impact: 1-Severe, Workgroup: TDS, Provider: ATS, Product: TDS Portal, Team: Tech Services2026-03-24T15:30:262026-03-26T12:18:332026-03-26T12:18:33false21112975, 68443907412867348027530closedClosedSBO > What application are you using? Other / Not sure > Describe the problem. Having issue with the Maximo application suddenly the page says it is unavailable. Reached out to IT at St Elmo and got the application fixed. > How soon do you need this? Soon — Within a week > Requested By Jacob M. Request ID: DTS26-134210 Type: IT Support, Product: Maximo, Workgroup: SBO, Team: Tech Services2026-03-24T15:15:322026-03-24T19:45:452026-03-26T22:15:43false133022703, 138721851412847439427529closedClosedAMD > What application are you using? Other / Not sure > Describe the problem. Need a new program on Autocad plus updates. (map 3d) > How soon do you need this? Soon — Within a week > Requested By Claire R. Request ID: DTS26-134205 Workgroup: AMD, Type: IT Support, Team: Tech Services2026-03-24T14:45:252026-03-24T19:46:572026-03-24T19:47:20false133022703412842906327528closedClosedOSE > What application are you using? ArcGIS > Describe the problem. Hi! Wanted to see if a map can be created for the closures/impacted ROW for July 4th festivities. EVENT: Star Spangled Festival 2026 DATE: Saturday, July 4, 2026 ROW ID: 13642345 I attached the map from 2025 which will mirror the closure times and locations for reference. Happy to connect with any questions - thanks so much! > How soon do you need this? Soon — Within a week > Is there anything else we should know? To add to the ACE website > Requested By Allison Z. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/69c2a13c2d42d205e527a6fa/map_ace2024_starspangledfestjuly4_2025.pdf) (1.29mb) Request ID: DTS26-134200 Workgroup: OSE, Type: Map Request, Team: Geo2026-03-24T14:39:082026-03-31T17:06:432026-03-31T17:06:43false188904275412831465427527closedClosedTPWAll scheduled reports that were transferred over from Maximo 7.6 are not being sent out.. ## Reference - [INC0559732](https://atx.servicenowservices.com/now/nav/ui/classic/params/target/incident.do%3Fsys_id%3D03d51982933fba106d1a752888373c95%26sysparm_stack%3D%26sysparm_view%3DDefault%2Bview%26sysparm_view_forced%3Dtrue) - **MAS 9 Scheduled Reports are not sending out**Type: Bug Report, Provider: ATS, Product: Maximo, Team: Maximo, Workgroup: TPW2026-03-24T14:22:552026-04-02T19:21:412026-04-02T19:21:41false133040608, 134445095412830388027526closedClosedTED > What application are you using? Other / Not sure > Describe the problem. Docking station issue > How soon do you need this? Soon — Within a week > Requested By Deedee Q. Request ID: DTS26-134195 Workgroup: TED, Type: IT Support, Team: Tech Services2026-03-24T14:21:132026-03-24T15:34:182026-03-24T15:34:18false164183211224072806716787closedClosedDTSThis epic is to track onboarding for new hire Ganesh to the DTS Maximo team.Workgroup: DTS, Epic, Type: Operations, Product: Maximo, Team: Maximo2024-04-12T18:52:332024-05-18T02:08:572025-06-29T00:17:39true132967319412828388427525openLDE### We will automate the smart housing fee, fee waiver, and fee payments for LDE's fees on the PR folder. > What application are you using? AMANDA > Describe the problem. On the residential PR folder: the request is to automate the void of fees when they are smart housing. > Describe the outcome you'd like to see when this feature is implemented. LDE staff will no longer have to manually void smart housing fees. They are numerous and automation of the charging and voiding would be more efficient. Currently the supervising engineer is having to void every smart housing charge. Finance does not like the manual voiding. > Describe any workarounds you currently have in place or alternative solutions you've considered. manual void > Requested By Elizabeth R. Request ID: DTS26-134190 Need: 2-Should Have, Type: Enhancement, Product: AMANDA, Workgroup: LDE, Team: AMANDA2026-03-24T14:18:092026-05-07T19:43:18false49930868, 63309637412795816127524closedClosedSBO ## Device & User Information (first name and last initial, no last names) ## What's the problem? Need iPad migrated to Intune ## What did you do to resolve the issue Type: IT Support, Type: Mobile Device Support (MDM), Workgroup: SBO, [Workgroup] :rotating_light: MISSING, Type: Hardware Support2026-03-24T13:32:572026-03-24T14:16:392026-03-24T14:16:39false133022703, 164183211412794196127523closedClosedVZ > What application are you using? Other / Not sure > Describe the problem. I am one of the users of Feature Manipulation Engine (FME), which requires me to update the license. The license requires me to have administrative privileges to update the software and the license. My administrative privileges were revoked last year after the structural change at the City of Austin. > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? I need to update one of the Vision Zero products, named APD Corridor Map. The result is extracted from the FME process I created for the project. > Requested By Milad M. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/69c291cb1f5c9958e2ef5ebd/fme2.png) (49.7kb) Request ID: DTS26-134185 Type: IT Support, Impact: 1-Severe, Team: Geo, Workgroup: VZ2026-03-24T13:30:342026-03-24T19:27:392026-03-24T19:27:39false80716478412794182827522closedClosedOSE > What application are you using? ArcGIS > Describe the problem. ROW ID: 13667402 THDF Hardware Event Sweeney Circle cul-de-sac closure 4AM-3PM > How soon do you need this? Flexible — An extended timeline is OK > Requested By Mase C. Request ID: DTS26-134180 Workgroup: OSE, Type: Map Request, Team: Geo2026-03-24T13:30:322026-03-27T19:59:312026-03-27T19:59:31false188904275412768839327521closedClosedOCE > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. Microsoft Word not working correctly. Internet Browser: Edge > Requested By Beatriz H. Request ID: DTS26-134175 Type: Bug Report, Impact: 2-Major, Workgroup: OCE, Team: Tech Services, Product: O3652026-03-24T12:54:142026-03-25T11:28:402026-03-25T11:28:40false235511404412398048727520closedClosedAMD > What application are you using? ArcGIS > Describe the problem. We’d like to incorporate floodplain maps, school zone maps, and pavement maps into the AV issues map. Additionally, we need to conduct an analysis comparing AV maps with non-AV maps. David is assisting us with this. > How soon do you need this? Flexible — An extended timeline is OK > Requested By Esraa A. Request ID: DTS26-134170 Workgroup: AMD, Type: Map Request, Team: Geo, Type: Enhancement2026-03-23T22:06:122026-04-01T20:49:202026-04-01T20:49:20false142338538412379141427519openTPWWhen editing a project's name and secondary name, the save and cancel buttons should sit to the right of the inputs until tablet width. **In Scope** - Update buttons to sit inline with form until the inputs collapse to two separate lines like in the screenshots below #### Desktop width (rough mockup so buttons can move further to the right towards the status badge) <img width="1364" height="198" alt="Image" src="https://github.com/user-attachments/assets/65754f0d-0cf3-4cba-a6b2-b7c7bf1acef5" /> #### Tablet width <img width="1153" height="288" alt="Image" src="https://github.com/user-attachments/assets/bb80472a-fb0d-4ab3-8f57-a0e2c065a317" />Type: Bug Report, Team: Dev, Need: 2-Should Have, Product: Moped, Type: Snackoo 🍫, Workgroup: TPW2026-03-23T21:17:162026-04-15T18:45:35false412368927527518openOPM, TDS > Describe the problem. The Citywide Strategic Plan (CSP) serves as a comprehensive roadmap for the City of Austin, focusing on transformative change and meaningful outcomes across various sectors of city government. CSP incorporates performance measures that allow city staff and management to evaluate service delivery quality and assess the impact of city initiatives over time. One of the critical objectives is to quarterly track the percentage (%) of community members who have access to robust bicycle, pedestrian, and transit networks with certain buffers. > Describe the solution you have in mind. Create a live dashboard to quarterly track the percentage (%) of community members who have access to robust bicycle, pedestrian, and transit networks with certain buffers. > How will we know that our solution is successful? Dashboard is updating and responding to the parameters. > Users Executive Leaderships > Sponsorship Upal B, Assistant Director > Which Strategic Direction 2023 “Mobility” indicators would this new application impact? ['Accessibility to and equity of multi-modal transportation choices'] > Which Austin Strategic Mobility Plan goals would this new application support? ['Commuter Delay – Reduce the amount of time workers spend traveling between home and work.', 'Travel Choice — Promote a balanced transportation network and the ability to make informed choices based on personal needs and preferences.', 'Health & Safety — Protect Austinites by lowering the risk of travel-related injury and promoting public health.', 'Affordability — Lower the cost of traveling in Austin by providing affordable travel options.', 'Sustainability — Promote integrated designs and quality additions to the built environment while reducing impacts and promoting efficient use of public resources.', 'Placemaking — Build a transportation network that encourages social interaction through quality urban design, and connects users to the many places that make Austin unique.', 'Economic Prosperity — Promote economic growth for individuals and the city through strategic investments in transportation networks that meet the needs of the 21st century.'] > Describe the outcome you'd like to see when this feature is implemented. CSP reflects a citywide commitment to accountability, equity, and results. This dashboard will enable us to achieve it > Describe any workarounds you currently have in place or alternative solutions you've considered. There is no current alternative > Is there anything else we should know? Given the priority, it would be great if we've the initial matrices in one (1) week > How have other divisions/departments/cities addressed similar challenges? Yes > Requested By Matiur R. Request ID: DTS26-134165 Type: New Application, Team: Geo, Workgroup: TDS, Workgroup: OPM, Service: Data Reporting & Dashboards2026-03-23T20:57:122026-04-08T18:46:37true49930868, 80716478, 110200023412323491027517closedClosedTPW### Description DTS Maximo team observed that 311 CSRs weren't flowing, the last TPW CSR that made it to Maximo was 3/22/26 at 8:26 pm. ### Severity HighType: Bug Report, Impact: 1-Severe, Provider: ATS, Product: Maximo, Team: Maximo, Workgroup: TPW, Project: Mas9 Maximo Upgrade2026-03-23T19:34:282026-04-02T19:18:502026-04-02T19:18:50false21112975, 61209591, 133040608, 134445095412320068127516closedClosedOSE > What application are you using? ArcGIS > Describe the problem. ROW ID: 13674245 Apple - Project Vector event Tercello Ln full road closure with flaggers at all private entrances/exits along Tercello Ln. 03/31 from 6AM-9PM > How soon do you need this? Soon — Within a week > Requested By Mase C. Request ID: DTS26-134160 Workgroup: OSE, Type: Map Request, Team: Geo2026-03-23T19:27:082026-03-30T21:19:442026-03-30T21:19:44false257606720410884292527479closedClosedSUTD ## Device & User Information (first name and last initial, no last names) Peggy M ## What's the problem? "Scott let me know you are the lead for Asana licenses. I have requested a quote to get the PR submitted. Can you work with Anthony H and John E Eastman on their trial of asana?" ## What did you do to resolve the issue Type: IT Support, Type: Mobile Device Support (MDM), Workgroup: SUTD, Team: Tech Services, Type: Hardware Support2026-03-20T16:32:292026-04-01T16:44:432026-04-01T16:44:58false133022703412284315627514closedClosedATSD > What application are you using? Other / Not sure > Describe the problem. I would like to request a GIS laptop to replace the 9440 2-in-1 I currently use, due to changing work requirements. Software currently installed: Microstation 2024 AutoTurn for Microstation SketchUp 2026 Photoshop 2026 Bluebeam Revu > How soon do you need this? Flexible — An extended timeline is OK > Is there anything else we should know? Scott Reedy let me know April 7th would be a good date. > Requested By Jesse D. Request ID: DTS26-134155 Workgroup: ATSD, Type: Other, Team: Tech Services, Type: Hardware Support2026-03-23T18:30:332026-04-08T15:45:352026-04-08T15:45:35false164183211412278184127513open > What application are you using? Smart Mobility Office Portal > Describe the problem. Remove most recent upload of codes (invalid by capmetro error) Upload list of usable codes per CapMetro > How soon do you need this? Soon — Within a week > Requested By Andrew A. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/69c184727e970dde1e2c3cc9/reusablebikesharecodes20260323.xlsx) (10.17kb) Request ID: DTS26-134150 Type: IT Support, Team: Apps, Product: Smart Mobility Office Portal2026-03-23T18:21:122026-03-26T21:03:34false100615928412278169127512closedClosedOPM > What application are you using? Other / Not sure > Describe the problem. Hardware request, not app request! Short(ish) version: I think I need a new computer; it's been on the fritz for a while, and has been performing significantly worse over the past week (after the computer and I were both hit by a maintenance van when I was biking to work - I put it in a padded compartment of my saddle bag, but it's definitely not designed to withstand ~ vehicular impact ~). Long version: I'm afraid it's going to fatally crash on me during something important. It's been slow and weird for ... awhile (mentally, my computer never returned from Christmas break I fear). It gave me the blue screen of death/recovery boot up screen on 2/4 when I tried to turn on my computer to join Huddle after getting to the office; Matt worked some wizardry on it that made it quite a bit more usable, but I think getting in my bike accident was more than it could handle. It was realllllllly struggling with PowerBI last week - I opened up Task Manager when I was working on one of the less intense dashboards we update each month for TPWstat, and my computer was using 97% of its memory (!!!) and sounded like it was trying to take off from a runway. It also performed strangely this morning, and started opening every single thing I clicked in a new window (this happened in both Outlook and Edge), and also at some point the caps lock button... became unsynced? so the caps lock key was lit up when it was in lower case and vice versa. I just restarted my computer and got the blue screen of death again (I was able to persuade it to just boot normally for now and am typing up this ticket on it), but I'm reallllllly trying to have it limp through the day and hopefully get a new device tomorrow. Or perhaps it can be repaired! I'm not picky about what it looks like, I just don't want to spend unnecessary time waiting on it to its job while I'm trying to do mine. > How soon do you need this? Soon — Within a week > Is there anything else we should know? I'd appreciate it if I could come in tomorrow (Tuesday) - I'll already be at Ben White, and that way my device is ready to go for our big monthly meeting my team hosts on Wednesday. If tomorrow doesn't work, I'll also be onsite at Ben White on Wednesday, or could come in a different day if needed. > Requested By Rachel V. Request ID: DTS26-134145 Type: Other, Workgroup: OPM, Team: Tech Services, Type: Hardware Support2026-03-23T18:21:112026-03-25T13:08:102026-03-25T17:23:34false235511404412271427127511closedClosedTPWThe `DocumentationIconLink` icon button has a bug where only clicking on the icon itself navigates to the documentation link. This needs to be fixed so that clicking any part of the button navigates to the link. To replicate: 1. Go to the project components tab and find the documentation link button to the right of the "New component" button 2. Click on the area outside of the icon but inside the button icon and see that nothing happens 3. Click on the icon and see that you are linked to the documentation **In Scope** - Update `DocumentationIconLink` so the entire button and icon is a linkType: Bug Report, Team: Dev, Need: 1-Must Have, Product: Moped, Type: Snackoo 🍫, Workgroup: TPW2026-03-23T18:10:552026-03-26T14:05:042026-03-26T14:05:04false12474808412270253727510closedClosedVZIn the VZV, change the order of demographic categories so that "Other" is last. In other words, swap "Other and unknown" with "American Indian or Alaska Native". <img width="700" height="494" alt="Image" src="https://github.com/user-attachments/assets/53bc6fa5-0624-4c86-9788-7eaf2972f0a5" />Team: Dev, Need: 2-Should Have, Workgroup: VZ, Product: Vision Zero Crash Data System, Product: Vision Zero Viewer2026-03-23T18:09:002026-05-14T17:55:372026-05-14T17:55:37false12474808412269159527509closedClosedVZAs Mike identified [here](https://github.com/cityofaustin/vision-zero/pull/1971#issuecomment-4085864665), the crash diagram zoom/rotate are not applied due to an apparent bug that surfaces on this specific flow of actions: * upload a diagram on a temp crash page * change the orientation angle and saved * click the breadcrumb to go back to the list view * click to view the same temp record details ❌ Have to refresh in browser to see the latest orientationType: Bug Report, Impact: 3-Minor, Team: Dev, Workgroup: VZ, Product: Vision Zero Crash Data System2026-03-23T18:07:082026-04-02T19:19:432026-04-02T19:19:43false67130963412267580427508closedClosedVZAs identified [here](https://github.com/cityofaustin/vision-zero/pull/1983#pullrequestreview-3962862050), we should move the mapbox token used in the VZV into an env var. This will entail: - Updating local dev/documentation - Updating the VZV netlify deployments, both staging and production - Instruct devs to update their local envs with the new token We will rotate the token separately: https://github.com/cityofaustin/atd-data-tech/issues/27716Team: Dev, Need: 1-Must Have, Workgroup: VZ, Product: Vision Zero Crash Data System, Type: Security2026-03-23T18:04:462026-04-02T18:34:132026-04-02T18:34:13false14793120412266272327507openVZAs discussed [here](https://github.com/cityofaustin/vision-zero/pull/1980#issuecomment-4057434907), we should add an accessibility checker to our dev tooling so that we proactively manage our app's accessibility. See also [this writeup](https://accented.dev/blog/2025-08-20-accented-a-modern-alternative-to-axe-core-react) on alternatives. Team: Dev, Need: 2-Should Have, Workgroup: VZ, Product: Vision Zero Crash Data System, Product: Vision Zero Viewer2026-03-23T18:03:042026-03-23T18:03:10false412262900927506closedClosedVZAs mentioned [here](https://github.com/cityofaustin/vision-zero/pull/1980#pullrequestreview-3970853535), there are remaining accessibility issues on the VZV map. The latest [Siteimprove report](https://my2.us.siteimprove.com/Accessibility/1067159/NextGen/IssuesOverview/1?conformance=&pageSegments=&issueKind=1&difficulty=&elementType=&responsibility=&exceptTags=&includingTags=&tagFilterType=2) identifies `A` issues on both the summary and map pages. The task for this issue is to fix all of the `A` issues and try to fix all other issues as well. <img width="1166" height="712" alt="Image" src="https://github.com/user-attachments/assets/52b07396-674b-447b-a389-f495c197e2ac" />Team: Dev, Need: 1-Must Have, Workgroup: VZ, Product: Vision Zero Crash Data System2026-03-23T17:58:492026-04-02T18:31:032026-04-02T18:31:03false14793120412252058027505closedClosedSBOWhen we submitted the request to ATS for #27029, we also submitted another request for tablet link updates! I forgot to create the Github issue so creating it now. Incident Number: INC0558186 Matt notified me the links hadn't been added as of the noon 3/23 so we are following up with ATS to get this completedType: IT Support, Provider: ATS, Product: Maximo, Workgroup: SBO, Team: Tech Services2026-03-23T17:38:072026-04-08T18:08:192026-04-08T18:08:19false133022703318560090523328open> _This issue was auto-created as part of the Zenhub sub-issues migration. It contains a part of all the sub-issues of cityofaustin/atd-data-tech#13778. For more details see [this post](https://changelog.zenhub.com/migration-of-epics-projects-to-sub-issues-313645)._2025-06-29T00:07:252025-06-29T00:07:26true412243886827504closedClosedVZ### Prior to Release - [x] Schedule release party - John - [x] Advise users of downtime - John - [ ] Select a release name - Rose - [x] bump VZE and VZV package versions in the `main` branch - John - [x] run `npm update --save` and check `npm outdated` for major version updates that need to be prioritized - [x] Do [VZE testing](https://github.com/cityofaustin/vision-zero/blob/main/editor/testing.md) and VZV testing - John - [x] Cut release branch - John - [ ] Refine [release notes](https://github.com/cityofaustin/atd-vz-data/releases/) Rose + John ### Release/Deployment Steps - [ ] let users know maintenance is starting - John - [x] [snap database in RDS](https://docs.aws.amazon.com/AmazonRDS/latest/UserGuide/USER_CreateSnapshot.html) - Rose - graphql-engine version bumps - Rose - [x] local dev docker compose and db-docs docker compose to [latest available Hasura version](https://github.com/hasura/graphql-engine/releases) - [x] staging ECS task definition to [latest available Hasura version]~(https://github.com/hasura/graphql-engine/releases) - [x] production ECS task definition to previous staging version ☝️ - [x] merge release candidate to `production` after ECS clusters update - John - [x] merge release candidate to `main` after production deployment and actions complete - [x] create an issue to release next version of Vision Zero - [x] login into all three CRIS extract accounts to keep them active - [ ] Email CRIS to let them know we logged in - [ ] Send out release notes - John [Release Management Process gitbook](https://app.gitbook.com/o/-LzDQOVGhTudbKRDGpUA/s/-LzDGg7hKQ_fUjXnzGGx/product-ops/release-management-process) Team: Dev, Workgroup: VZ, Type: DevOps, Product: Vision Zero Crash Data System2026-03-23T17:23:142026-04-02T19:30:562026-04-02T19:30:56false14793120, 67130963412231947727503closedClosedSMDThis is a weekly recurring ticket for ongoing GIS QA/QC support for SMD for keeping their data up-to-date. Regular GIS QA/QC support for the SMD sign asset inventory. As the quantity of incoming sign asset data varies, the level of work and amount of time spent also varies. Generally, I tend to spend anywhere from 3 to 16 hours per week on QAQC support for the sign inventory dataset. This week I have also been applying batch updates to the Subcategory field for a host of MUTCD codes to ensure that upcoming attribute rules standardizing subcategory automatically across the dataset are in already in alignment with the pre-existing data. Workgroup: SMD, Type: Data, Team: Geo, Project: DTS GIS QC Support for SMD2026-03-23T17:00:452026-03-27T19:32:162026-03-27T19:32:16false188904275412229192427502openTPWThis is a spike to explore [v8's actionHandlers to organize CRUD handlers](https://mui.com/x/react-data-grid/editing/#full-featured-crud). They appear to use React-native features and which is not limited to being on MUI X v8 but not 100% sure. This spike will find that out and see if we can refactor the CRUD handlers in our code to use the same patter. **In Scope** - Learn more about the actionHandler pattern and see if we can adapt our CRUD operations in existing DataGridPro tables to use itTeam: Dev, Need: 2-Should Have, Type: Enhancement, Product: Moped, Type: Tech Debt, Workgroup: TPW2026-03-23T16:56:142026-03-23T16:59:33false412196932127501openOPM > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. This is a follow up to Issue #27164. New category for tracking bond spending: Funds set aside for future grant matches. Cody explained that this is tracked in eCAPRIS and shared that Match funds have the word "Match" in the unit name. We would be able to then calculate how much funding has been set aside for Grant matches by calculating appropriated - obligated. *Cody asked to be included in the DTS meetings where we discuss this new view + the eCAPRIS wrangling - so please include him in scoping / issue meetings! > Describe the outcome you'd like to see when this feature is implemented. Executives will have a high-level overview of each program's obligation health to inform discussion and decision-making. > Describe any workarounds you currently have in place or alternative solutions you've considered. Our Local Mobility Bonds overview does not include a category for % of funds that have been set aside for grant matches. > Is there anything else we should know? By the next TPWstat on April 29th, 2026. Ideally we'd have this complete ~1.5 week before so program leads are able to QC + review the new view! > Requested By Adriana M. Request ID: DTS26-134140 Need: 2-Should Have, Type: Enhancement, Team: Data Science, Product: 2020 Bond Progress Dashboard, Workgroup: OPM, Product: O3652026-03-23T16:03:102026-04-23T19:43:23false30810522, 110200023412191535627500closedClosedUrban Forestry > What application are you using? Maximo > Describe the problem. Error accessing updated maximo: Application is not available The application is currently not serving requests at this endpoint. It may not have been started or is still starting. Possible reasons you are seeing this page: The host doesn't exist. Make sure the hostname was typed correctly and that a route matching this hostname exists. The host exists, but doesn't have a matching path. Check if the URL path was typed correctly and that the route was created using the desired path. Route and path matches, but all pods are down. Make sure that the resources exposed by this route (pods, services, deployment configs, etc) have at least one pod running. > Website Address https://main.manage.austintexas.suite.maximo.com/maximo Internet Browser: Edge > Requested By Benjamin D. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/69c161af7d7c906a88550cc5/image.png) (58.21kb) Request ID: DTS26-134135 Type: Bug Report, Impact: 1-Severe, Product: Maximo, Team: Maximo, Workgroup: Urban Forestry2026-03-23T15:54:142026-04-08T18:46:172026-04-08T18:46:17false133040608412168709927499closedClosedOSE > What application are you using? ArcGIS > Describe the problem. ROW ID: 13673975 Kids Block Party W 2nd St closure between West Ave and Nueces St. Hard Closure at West Ave to Butterfly Bridge EAST of Shoal Creek. Local Traffic Only Closure at Nueces St to Butterfly Bridge closure. 8AM-1PM, 2026/06/06 > How soon do you need this? Flexible — An extended timeline is OK > Requested By Mase C. Request ID: DTS26-134130 Workgroup: OSE, Type: Map Request, Team: Geo2026-03-23T15:21:142026-03-23T17:56:422026-03-23T17:56:42false188904275311462585022902closedClosedTEDTED is requesting mapped transit enhancement projects as a shp to be shared with cap metro Workgroup: TED, Type: Data, Team: Geo2025-06-03T16:17:492025-06-03T16:23:142025-06-03T16:23:14false80716478412154454427498closedClosedUrban Forestry > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. In teams my position is listed as Environmental Inspection Specialist Senior (old) instead of Program Manager II (new). I would like to have this updated when possible. I would also like to know if I need to check any other applications that would have that title. Thank you! > How soon do you need this? Flexible — An extended timeline is OK > Requested By Olivia S. Request ID: DTS26-134125 Type: IT Support, Workgroup: Urban Forestry, Team: Tech Services, Product: O3652026-03-23T15:00:372026-03-23T16:42:072026-03-23T16:42:07false133022703412144643727497closedClosedPDD > What application are you using? Other / Not sure > Describe the problem. Multiple earbuds crackling when connected to my laptop. Only wired earbuds seem to work now. This is a new issue. > How soon do you need this? Soon — Within a week > Requested By Alex P. Request ID: DTS26-134120 Type: Other, Workgroup: PDD, Team: Tech Services2026-03-23T14:45:262026-03-23T16:33:362026-03-23T16:34:07false133022703412136869327496openTPWThis issue is to document all ongoing issues with the MAS9 Launch.Type: Bug Report, Product: Maximo, Team: Maximo, Workgroup: TPW, Project: Mas9 Maximo Upgrade2026-03-23T14:34:362026-03-30T17:19:03true21112975, 61209591, 133040608, 134445095412134289827495closedClosedOSE > What application are you using? ArcGIS > Describe the problem. ROW ID: 13673942 Cristo Rey Annual Jamaica E 2nd St closed from Robert T Martinez Jr St to Mildred St, 7:30AM-11PM > How soon do you need this? Flexible — An extended timeline is OK > Requested By Mase C. Request ID: DTS26-134115 Workgroup: OSE, Type: Map Request, Team: Geo2026-03-23T14:30:302026-03-26T16:19:482026-03-26T16:19:48false257606720412132088627494closedClosedPDD > What application are you using? Other / Not sure > Describe the problem. Bluetooth is not working. Internet Browser: Other > Requested By Fernando C. Request ID: DTS26-134110 Type: Bug Report, Impact: 1-Severe, Workgroup: PDD, Team: Tech Services2026-03-23T14:27:102026-03-23T15:22:592026-03-23T15:22:59false68443907, 133022703412115354927493closedClosedTDS > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. I cannot access our G drive. > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? As soon as possible. I work primarily from the G drive > Requested By Juan V. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/69c147d455014e9568171eeb/screenshot20260323075539.png) (13.88kb) Request ID: DTS26-134105 Type: Other, Impact: 1-Severe, Workgroup: TDS, Team: Tech Services, Product: O3652026-03-23T14:03:092026-03-23T16:04:572026-03-23T16:13:31false235511404412113483027492closedClosedUrban Forestry > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. Good morning, I had a quick question about an email account that seems to have disappeared from my home page in Outlook. The account was TPW Forestry, but is no longer showing up to access. Any help would be greatly appreciated > How soon do you need this? Flexible — An extended timeline is OK > Requested By Shane K. Request ID: DTS26-134100 Type: IT Support, Workgroup: Urban Forestry, Team: Tech Services, Product: O3652026-03-23T14:00:432026-03-23T20:21:072026-03-23T20:21:07false68443907412104084127491closedClosedOOD > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. Been on vacation and cannot remember password > How soon do you need this? Urgently — Critical that this is addressed today > Requested By Anna M. Request ID: DTS26-134095 Workgroup: OOD, Type: IT Support, Impact: 1-Severe, Team: Tech Services, Product: O3652026-03-23T13:48:092026-03-23T16:43:092026-03-23T16:43:09false133022703412103866127490closedClosedVZThere are a handful of links that need to be updated because Austin Technology Services (ATS) and the Corporate Public Information Office (CPIO) broke their own website. The broken links can be found by searching our code base for `austintexas.gov/department`. These files contain broken URLs—there may be more - README.md - /editor/README.md - /viewer/src/Components/Popover/popoverConfig.js - /viewer/src/views/summary/Summary.jsTeam: Dev, Need: 1-Must Have, Workgroup: VZ, Product: Vision Zero Crash Data System, Type: Snackoo 🍫2026-03-23T13:47:492026-03-30T14:41:512026-03-30T14:41:51false67130963412068198327489openSBO > What application are you using? Maximo > Describe the problem. New Maximo, see attached. When inputting Service Address, it doesn't show address I entered but only the number that is assigned to it. Internet Browser: Edge > Requested By Monika S. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/69c1385840d38c9868c262ab/screenshot20260323075253.jpg) (74.75kb) Request ID: DTS26-134090 Type: Bug Report, Impact: 1-Severe, Provider: ATS, Product: Maximo, Team: Maximo, Workgroup: SBO2026-03-23T12:57:092026-04-02T19:15:26false133040608, 134445095412043982727488closedClosedDTS > What application are you using? Other / Not sure > Describe the problem. Old backpack was ripped, spoke to Matt about a new new one > How soon do you need this? Soon — Within a week > Is there anything else we should know? DTS is already helping with this concern. > Requested By Cj J. Request ID: DTS26-134085 Workgroup: DTS, Type: Other, Team: Tech Services2026-03-23T12:21:132026-03-23T15:11:532026-03-23T15:11:53false133022703188307557113683closedClosedDTS### Background I used Airtable a bit when working with the CoA Innovation Office many years ago to store user research findings. I 💙 spreadsheets but don't know how to use pivot tables, so I appreciate that Airtable makes it easy to view/slice tabular data in a variety of ways. It's also slick to [store images](https://www.airtable.com/universe/expAZgezgpfCF8wVH/art-gallery?explore=true), documents, etc. "inline" as [attachments](https://support.airtable.com/docs/attachment-field). Bonus: [nice clean forms](https://airtable.com/appQQZVojQrxbpgK2/shroRuRXb7Nykpouh) to collect data! ### Objective - A single source of truth for - DTS PM assignments for TPW divisions for [DTS service request triage](https://app.gitbook.com/o/-LzDQOVGhTudbKRDGpUA/s/-M4LYhVrPWLmbRD1Xv0p/dts-service-desk/triaging-dts-service-request-github-issues) - A one-page "newsletter" view of our work in progress - Project name - Project description (maybe trimmed?) - Most recent status update (text and timestamp) - Assignee ### Proposed solution - Replace [this spreadsheet](https://docs.google.com/spreadsheets/d/1BsOklJsJiIIqdlmtNtr9peL3URS7Hdu9RVj4D97701k/edit#gid=1907210355) with an Airtable Base - Pull project data from Socrata ([this subset of atd-data-tech Github issues](https://data.austintexas.gov/Transportation-and-Mobility/ATD-Data-Tech-Services-Issues/rzwg-fyv8/explore/query/SELECT%0A%20%20%60number%60%2C%0A%20%20%60state%60%2C%0A%20%20%60pipeline%60%2C%0A%20%20%60title%60%2C%0A%20%20%60workgroups%60%2C%0A%20%20%60body%60%2C%0A%20%20%60labels%60%2C%0A%20%20%60created_at%60%2C%0A%20%20%60updated_at%60%2C%0A%20%20%60url%60%2C%0A%20%20%60position%60%0AWHERE%0A%20%20caseless_one_of%28%60pipeline%60%2C%20%22In%20Progress%22%2C%20%22Needs%20Scoping%22%29%0A%20%20AND%20caseless_contains%28%60labels%60%2C%20%22project%20index%22%29%0AORDER%20BY%20%60position%60%20DESC%20NULL%20LAST/page/filter)) - Division and Product Manager data maintained manuallyWorkgroup: DTS, Team: Product, Type: Research, Product: DTS Product Ops, Project: DTS Service Delivery 2.02023-09-06T02:50:202023-10-31T02:47:402025-04-09T21:04:28false1463708412042461627487closedClosedSBO > What application are you using? Maximo > Describe the problem. New Maximo is combining multiple 311 service request tickets into one. Please advise as soon as possible. Examples - 26-00086432 - 26-00086728 - 26-00086915 - 26-00087009 - 26-00087217 - 26-00087298 - 26-00087268 - 26-00087239 > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? Responses to 311 service requests > Requested By Monika S. Request ID: DTS26-134080 Type: Bug Report, Impact: 1-Severe, Provider: ATS, Product: Maximo, Team: Maximo, Workgroup: SBO2026-03-23T12:18:162026-04-07T16:18:372026-04-07T16:18:37false61209591411296309327486closedClosedVZAdd a user event that logs when a user visits the fatality details page. It can be named `fatality_details_view`. See the implementation of the `crash_details_view` event for reference.Team: Dev, Need: 2-Should Have, Workgroup: VZ, Product: Vision Zero Crash Data System, Type: Snackoo 🍫2026-03-21T16:19:462026-04-16T19:31:112026-04-16T19:31:11false12474808411009832127485openPIO### Description Privacy Office has directed Privacy Liaisons to develop internal policy, procedure and assessment of gathering, maintaining, archiving PII. - Privacy Threshold Assessment - Privacy Impact Asssessment Recommend intake process for PIO and managing this using SOP Met with Jeff S on March 20, 2026 to review PIO process. We are collaborating on an [SOP](https://cityofaustin-my.sharepoint.com/:w:/g/personal/jeff_stensland_austintexas_gov/IQCpAwZGeMtBR7QEOmFvGmJoAe28B2zvaWxG0JNyZQC-Ma0?e=H28Q0p). Next steps: Discuss possibly digital management. Automated records retention. Workgroup: PIO, Impact: 3-Minor, Need: 2-Should Have, Type: Documentation2026-03-20T21:02:342026-04-21T18:43:59false100615928410984918427484openTPWIn order to know if a specific project file (link, drive path, or file upload) is related to a specific funding row, we should add connections between the funding tables (moped_proj_funding and ecapris_subproject_funding) and the files table (moped_project_files). We've covered adding new files in https://github.com/cityofaustin/atd-data-tech/issues/27483 and https://github.com/cityofaustin/atd-data-tech/issues/27387, but we'll also need a way to connect existing files since many have already been added to Moped. **In Scope** - Add tabs labeled "New" and "Existing" - List of attached files shows in either tab - When "New" is selected show the upload UI - When "Existing" is selected show a new select dropdown (same style as the "Type" input in the new file form) that allows users to select a file by name and only by selecting one file at a time - Dropdown list existing files in the project's file table by name - Filters out files that are already attached to chosen row - Show "No existing files to attach" if no options exist - "Upload" button becomes "Attach" and is only enabled when a file is selected - When "Attach" is clicked, disabled while mutating to create a new association between the current eCAPRIS or Moped funding row - Update dialog title to be "Attach files" instead of "Attach file" since each row can support more than one connection **Bonus** - Pull our a reusable dialog component to match up the styles of the funding override dialog, file upload dialog, and other form dialogs (see https://github.com/cityofaustin/atd-data-tech/issues/27484) #### New file tab <img width="642" height="828" alt="Image" src="https://github.com/user-attachments/assets/80ef36a2-93db-42e8-aa99-f3aa4be81c5c" /> #### Updated existing file tab ([see thread](https://austininnovation.slack.com/archives/CNUEPKLB1/p1778607445086669)) <img width="2120" height="1390" alt="Image" src="https://github.com/user-attachments/assets/9ddaa7d5-683f-4f95-b4ef-855fad5a8993" /> #### Original existing file tab <img width="642" height="828" alt="Image" src="https://github.com/user-attachments/assets/6d20c8cc-76f6-4d6d-aac9-89802d37d5b4" /> Team: Dev, Need: 2-Should Have, Type: Enhancement, Product: Moped, Workgroup: TPW2026-03-20T19:56:222026-05-15T14:46:40false37249039410982054227483closedClosedTPWIn order to know if a specific project file (link, drive path, or file upload) is related to a specific funding row, we should add connections between the funding tables (`moped_proj_funding` and `ecapris_subproject_funding`) and the files table (`moped_project_files`). **Specs**: - Excalidraw diagram https://excalidraw.com/#json=5yJPcs-6qyRkTzUro7UJ-,Xl5ZJb1XrWD3dgGdvE606A **In Scope** - Branch from collector https://github.com/cityofaustin/atd-moped/pull/1820 where attachments to eCAPRIS funding records are implemented - Implement database tables to make needed connections between the `moped_proj_funding` and `moped_project_files` tables (see Excalidraw link above) - When paperclip icon button is clicked: - Opens files upload dialog just like the "Add File" button in the Files table - Upon file save, saves file just like in the Files table but also makes connection to funding row - Display files attached to a funding record in addition to supplement the listing of eCAPRIS attachments implemented in https://github.com/cityofaustin/atd-data-tech/issues/27387 - Unlink icon is clicked to remove the connection between the funding record and the file record. When unlinked, the file remains associated with the project and is not deleted **Not In Scope** - Implement database tables to make needed connections between the `ecapris_subproject_funding` and `moped_project_files` tables (already covered in https://github.com/cityofaustin/atd-data-tech/issues/27387) - Attaching files already added to the project in the Files table (covered in https://github.com/cityofaustin/atd-data-tech/issues/27484) - When an eCAPRIS record is overridden, connected files are moved from the junction table between the `ecapris_subproject_funding` table to the junction table between the `moped_proj_funding` table and `moped_proj_files` table (covered in https://github.com/cityofaustin/atd-data-tech/issues/27911) ### Attaching a file (existing UI implemented in https://github.com/cityofaustin/atd-data-tech/issues/27387) <img width="1462" height="568" alt="Image" src="https://github.com/user-attachments/assets/db8cb344-0023-454b-8cfc-57c80fde0bf8" /> <img width="1508" height="1124" alt="Image" src="https://github.com/user-attachments/assets/1fa4b896-ec6d-4f43-9873-a39dd4b704fe" /> ### Displaying attachments and removing connection (existing UI implement in https://github.com/cityofaustin/atd-data-tech/issues/27387) <img width="1466" height="568" alt="Image" src="https://github.com/user-attachments/assets/3ff0c5f7-155f-4180-83e0-5cde511d701c" /> Team: Dev, Need: 1-Must Have, Type: Enhancement, Product: Moped, Workgroup: TPW2026-03-20T19:49:142026-05-15T22:42:542026-05-15T22:42:54false12474808410970750127482closedClosedOCE > What application are you using? Other / Not sure > Describe the problem. Cell device for Jose R. needs to be re-activated. > How soon do you need this? Soon — Within a week > Requested By Arielle P. Request ID: DTS26-134075 Workgroup: OCE, Team: Tech Services, Type: Hardware Support2026-03-20T19:21:142026-03-23T12:23:522026-03-23T12:23:52false68443907, 133022703, 138721851410901942627481closedClosedOSE > What application are you using? ArcGIS > Describe the problem. ROW ID: 13673370 > How soon do you need this? Soon — Within a week > Requested By Mase C. Request ID: DTS26-134070 Workgroup: OSE, Type: Map Request, Team: Geo2026-03-20T17:06:092026-03-23T15:20:012026-03-23T15:20:01false188904275, 257606720410884650527480closedClosedOOD > What application are you using? Other / Not sure > Describe the problem. My laptop automatically ran updates, then a blue screen with the header "BitLocker" required a recovery key. > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? I cannot use my laptop in this state. I am using Teams on my phone, but that is limited for my business needs. Please, help me ASAP. Thank you. > Requested By Susan D. Request ID: DTS26-134065 Workgroup: OOD, Type: IT Support, Impact: 1-Severe, Team: Tech Services2026-03-20T16:33:082026-03-20T17:01:512026-03-20T17:01:51false133022703244871943018500closedClosedTEDTED has added new features to the editing LATM service in AGOL and these need to be pushed to maint for downstream updatesWorkgroup: TED, Type: Data, Team: Geo2024-08-05T14:35:462024-08-05T14:36:242024-08-05T14:36:24false80716478410883372727478closedClosedTDS > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. I accidentally locked myself out of my computer by inputting the password incorrectly > How soon do you need this? Urgently — Critical that this is addressed today > Requested By Austin J. Request ID: DTS26-134060 Type: IT Support, Impact: 1-Severe, Workgroup: TDS, Team: Tech Services2026-03-20T16:30:392026-03-20T16:57:262026-03-20T16:57:38false68443907, 133022703410873355327477closedClosedOCEOCE has provided updated data as a shapefile. - [x] Updates to Maint - [x] Pushed to DM - [x] ATS request to push to AGOL authoritative data (INC0559180)Type: Data, Team: Geo, Workgroup: OCE2026-03-20T16:08:242026-03-20T18:02:272026-03-20T18:02:27false80716478410819144627476closedClosedSBO > What application are you using? Other / Not sure > Describe the problem. Issue with Mifi not connecting to laptop on field. V had checked and took care of it at St Elmo > How soon do you need this? Soon — Within a week > Requested By Roy F. Request ID: DTS26-134055 Type: IT Support, Workgroup: SBO, Team: Tech Services2026-03-20T14:24:112026-03-20T15:47:142026-03-20T15:47:14false138721851410771411527475closedClosedFinance > What application are you using? Finance & Purchasing Portal > Describe the problem. The "Office Location Code" list of options differs when you edit an existing PR compared to the list that exists when you first create a PR. > How soon do you need this? Unsure > Is there anything else we should know? I don't need this by a certain time. It's just something I noticed and just made a comment in the Notes field about my worksite. > Requested By Mary V. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/69bd427662545477c3a386b9/screenshot20260320074943.png) (35.78kb) Request ID: DTS26-134050 Workgroup: Finance, Type: Bug Report, Team: Apps, Product: Finance & Purchasing Portal2026-03-20T12:51:142026-03-23T19:25:252026-03-23T19:25:42false21112975, 170656233410419539427474closedClosedOSE > What application are you using? ArcGIS > Describe the problem. Map for Kite Fest Date is April 11th, 2026 Event Times: 10am - 5pm Closure: 7am - 7pm Please copy last year's map (attached) and then I'll provide edits for this year as it's fairly different. > How soon do you need this? Soon — Within a week > Is there anything else we should know? So we can get it on the ACE calendar webpage as soon as possible. > Requested By Dawn K. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/69bc6393c60d15ef29b6e522/map_ace_kitefest_20250317.pdf) (2.34mb) Request ID: DTS26-134045 Workgroup: OSE, Type: Map Request, Team: Geo2026-03-19T21:00:372026-03-23T16:58:172026-03-23T16:58:17false188904275410367890527473closedClosedOCE > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. Ben White printer "Colorado" needs ink refill. > How soon do you need this? Soon — Within a week > Requested By Floyd B. Request ID: DTS26-134040 Workgroup: OCE, Team: Tech Services, Type: Hardware Support2026-03-19T19:09:092026-03-19T19:18:532026-03-19T19:19:11false68443907, 133022703410366160427472closedClosedOCE > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. Need assistance with setting up overhead projector at St. Elmo on Monday, March 30 at 8:00 a.m. > How soon do you need this? Soon — Within a week > Requested By Floyd B. Request ID: DTS26-134035 Workgroup: OCE, Team: Tech Services, Type: Hardware Support2026-03-19T19:06:102026-03-30T16:58:532026-03-30T16:58:53false138721851410364191127471closedClosedOSE > What application are you using? ArcGIS > Describe the problem. ROW ID: 13647734 > How soon do you need this? Flexible — An extended timeline is OK > Requested By Mase C. Request ID: DTS26-132010 Workgroup: OSE, Type: Map Request, Team: Geo2026-03-19T19:02:202026-03-19T19:02:402026-03-19T19:04:56false257606720410344767927470closedClosedUrban Forestry > What application are you using? Maximo > Describe the problem. My name is incorrect in Maximo. I'm listed as Benjamin D , it should be Benjamin D Internet Browser: Edge > Requested By Benjamin D. Request ID: DTS26-134030 Type: Bug Report, Impact: 3-Minor, Product: Maximo, Workgroup: Urban Forestry2026-03-19T18:27:102026-04-08T13:31:512026-04-08T13:31:51false133040608410344474627469closedClosedOOD### Description Andrew and I met with Paige and discussed the following adjustments to the TPW Customer Service Response Map before sending it through the approval chain to be published publicly. - [x] Add `Map Information` button to see the pop-up that allows navigation to LMAP and RAMP - [x] Rename ATPW to TPW with the new acronym change - [x] Remove custom filter - [x] Remove custom layers - [x] Add narrative similar to the `About this Map` section on the RAMP - [Link to narrative ](https://cityofaustin-my.sharepoint.com/:w:/r/personal/christina_tremel_austintexas_gov/_layouts/15/Doc.aspx?sourcedoc=%7B1D7A3073-56C5-4093-A982-444A127E2CBC%7D&file=About%20the%20TPW%20Customer%20Service%20Response%20Map.docx&action=default&mobileredirect=true) - [x] Update pop-up details about this map > This map displays information related to TPW Reactive Maintenance work initiated through 311 Customer Service Requests (CSRs) for the current fiscal year.” - [x] Change out logo in the pop-up to reflect the new brand - [x] Change FME run time to 2:30pm - Checked in on when the 311 ODP dataset refreshes and found out it updates at 1:36pm Workgroup: OOD, Team: Geo, Type: Enhancement2026-03-19T18:26:382026-03-31T19:46:082026-03-31T19:46:08false80716478387233036526586closedClosedOSEUpdated Closure information has been provided to DTS Geo. [SFS-SX26 Street Closures Overview Map V3.3.pdf](https://github.com/user-attachments/files/24946844/SFS-SX26.Street.Closures.Overview.Map.V3.3.pdf) Workgroup: OSE, Type: Data, Team: Geo, Type: GIS Web Application2026-01-29T19:53:122026-01-30T20:12:272026-01-30T20:12:27false114594205, 188904275410314293427468openAMD > What application are you using? AMD Data Tracker > Describe the problem. Please remove "TMC" off of Issue ID on MMC page > Describe the outcome you'd like to see when this feature is implemented. Issue ID will be XX-XXXXX instead of TMCXX-XXXXX > Describe any workarounds you currently have in place or alternative solutions you've considered. Copy/paste and just backspace the TMC > Is there anything else we should know? N/A > Requested By Allyson R. Request ID: DTS26-134025 Workgroup: AMD, Need: 3-Could Have, Type: Enhancement, Product: AMD Data Tracker2026-03-19T17:27:092026-03-19T18:06:19false61209591410313269627467openDTSWhen spinning up the local stack, we see some errors logged in the database replication from snapshot step. It causes confusion about whether the stack has come up successfully because we mostly rely on institutional knowledge to ignore the errors. We should use the same pg_dump flags that we use in the [VZ script](https://github.com/cityofaustin/vision-zero/blob/cb33585927a95d0955489e11c095dc92d2357135/vision-zero#L150-L151). See https://github.com/cityofaustin/atd-moped/pull/1797#pullrequestreview-3969322288 for an example of the logged errors **In Scope** - Add flags so that we get a snapshot with no privilege and owner info - Make sure that starting the local stack from a production snapshot still works as expected - especially features like the activity log Workgroup: DTS, Team: Dev, Need: 3-Could Have, Type: Enhancement, Product: Moped, Type: Snackoo 🍫2026-03-19T17:24:482026-04-15T18:45:03false410309960627466closedClosedOOD > Describe the problem. Need MS Planner app installed on laptop > Describe the solution you have in mind. See above > How will we know that our solution is successful? App works when launched from laptop > Users Me > Sponsorship Me > Which Strategic Direction 2023 “Mobility” indicators would this new application impact? ['System efficiency and congestion', 'Transportation cost', 'Accessibility to and equity of multi-modal transportation choices', 'Safety', 'Condition of transportation-related infrastructure'] > Which Austin Strategic Mobility Plan goals would this new application support? ['Commuter Delay – Reduce the amount of time workers spend traveling between home and work.', 'Travel Choice — Promote a balanced transportation network and the ability to make informed choices based on personal needs and preferences.', 'Health & Safety — Protect Austinites by lowering the risk of travel-related injury and promoting public health.', 'Affordability — Lower the cost of traveling in Austin by providing affordable travel options.', 'Sustainability — Promote integrated designs and quality additions to the built environment while reducing impacts and promoting efficient use of public resources.', 'Placemaking — Build a transportation network that encourages social interaction through quality urban design, and connects users to the many places that make Austin unique.', 'Economic Prosperity — Promote economic growth for individuals and the city through strategic investments in transportation networks that meet the needs of the 21st century.', 'Innovation — Draw inspiration from forward-looking cities around the world, change the way we think about what’s possible, and set an example for the rest of the country.'] > Describe any workarounds you currently have in place or alternative solutions you've considered. Other to do type organization apps have not performed well > How have other divisions/departments/cities addressed similar challenges? Y'all likely know best > Requested By Jim D. Request ID: DTS26-134020 Workgroup: OOD, Type: IT Support, Team: Tech Services2026-03-19T17:18:112026-04-02T19:30:182026-04-02T19:30:18false133022703410309949227465closedClosedAMD > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. NOT LET SAVE IN EXCEL > How soon do you need this? Soon — Within a week > Requested By Mike K. Request ID: DTS26-134015 Workgroup: AMD, Type: IT Support, Team: Tech Services2026-03-19T17:18:102026-03-25T13:48:082026-03-25T13:48:08false68443907, 133022703410287570127464openCSD## Thu 3/19/26 Due to the COA website update today, old links are either broken or temporarily redirected. ### Items to Address on the CSD Portal and Public Pages * Sites: * [Living Streets Applicant Portal](https://atd.knack.com/smart-mobility#living-streets-applicant-portal/) * [HS/PS Getting Started Page ](https://atd.knack.com/smart-mobility#living-streets-getting-started/) * [NBP Getting Started Page](https://atd.knack.com/smart-mobility#block-party-getting-started/) * Broken links should be updated to working links on the updated website where possible * Workaround if PDF links are broken: * Find PDF file and name with TDS prefix for clarity * Upload PDF to [atd-knack media folder in Github](https://github.com/cityofaustin/atd-knack/tree/master/media) * Click on item to get its URL (example: https://github.com/cityofaustin/atd-knack/blob/master/media/Amended_Table_dr.png) * Edit the URL by removing ~~blob~~ and replacing it with `raw` * Copy and test the new URL; it should automatically download the linked item to your desktop/downloads * Link to this new GIthub download link if the COA website is not currently hosting the PDFType: Bug Report, Team: Apps, Workgroup: CSD2026-03-19T16:36:572026-03-25T19:26:39false100615928410285067027463closedClosedMobility Services## Thu 3/19/26 Due to the COA website update today, old links are either broken or temporarily redirected. ### Items to Address on the [MSP Customer Portal](https://atd.knack.com/mobility-services#home/) * Redirected links should be updated where possible * Broken links should be updated to working links on the updated website where possible * Workaround if PDF links are broken: * Find PDF file and name with TDS prefix for clarity * Upload PDF to [atd-knack media folder in Github](https://github.com/cityofaustin/atd-knack/tree/master/media) * Click on item to get its URL (example: https://github.com/cityofaustin/atd-knack/blob/master/media/Amended_Table_dr.png) * Edit the URL by removing ~~blob~~ and replacing it with `raw` * Copy and test the new URL; it should automatically download the linked item to your desktop/downloads * Link to this new GIthub download link if the COA website is not currently hosting the PDFType: Bug Report, Team: Apps, Workgroup: Mobility Services, Product: Mobility Services Portal2026-03-19T16:31:532026-04-08T14:24:062026-04-08T14:24:06false31259724410122261927454closedClosedDTS > What application are you using? Other / Not sure > Describe the problem. Trying to download KITS onto a desktop and its not allowing to download. Working with JB S. already > How soon do you need this? Soon — Within a week > Requested By David S. Request ID: DTS26-134005 Workgroup: DTS, Type: IT Support, Team: Tech Services2026-03-19T12:00:422026-03-19T13:27:062026-03-19T18:11:12false235511404188250658913672closedClosedType: Data, Team: Geo, Product: Online Bike Map2023-09-05T18:16:442023-09-05T18:17:522023-09-05T18:17:53false80716478410279302527462openROW## Thu 3/19/26 Due to the COA website update today, old links are either broken or temporarily redirected. ### Items to Address on the [ROW Customer Portal ](https://atd.knack.com/row#portal-home/) * Redirected links should be updated where possible * Broken links should be updated to working links on the updated website where possible * Workaround if PDF links are broken: * Find PDF file and name with TDS prefix for clarity * Upload PDF to [atd-knack media folder in Github](https://github.com/cityofaustin/atd-knack/tree/master/media) * Click on item to get its URL (example: https://github.com/cityofaustin/atd-knack/blob/master/media/Amended_Table_dr.png) * Edit the URL by removing ~~blob~~ and replacing it with `raw` * Copy and test the new URL; it should automatically download the linked item to your desktop/downloads * Link to this new GIthub download link if the COA website is not currently hosting the PDFWorkgroup: ROW, Type: Bug Report, Team: Apps, Product: ROW Portal2026-03-19T16:20:422026-04-15T15:11:48false67915167410275730827461closedClosedTDS## Thu 3/19/26 Due to the COA website update today, old links are either broken or temporarily redirected. ### Items to Address on the [TDS Customer Portal](https://atd.knack.com/development-services#customer-portal/) * Redirected links should be updated where possible * Broken links should be updated to working links on the updated website where possible * Workaround if PDF links are broken: * Find PDF file and name with TDS prefix for clarity * Upload PDF to [atd-knack media folder in Github](https://github.com/cityofaustin/atd-knack/tree/master/media) * Click on item to get its URL (example: https://github.com/cityofaustin/atd-knack/blob/master/media/Amended_Table_dr.png) * Edit the URL by removing ~~blob~~ and replacing it with `raw` * Copy and test the new URL; it should automatically download the linked item to your desktop/downloads * Link to this new GIthub download link if the COA website is not currently hosting the PDF Type: Bug Report, Team: Apps, Workgroup: TDS, Product: TDS Portal2026-03-19T16:14:502026-04-15T16:50:132026-04-15T16:50:13false67915167410271140427460closedClosedMobility ServicesMet on 03/19 # Notes - [x] Create Text Formula for `Company Name Application Status` in Reviewer Application Details title for readability - [x] Reviewer Comment for holder needs formatting for the email text on modal pop-up - [x] Add Created By column for reviewer comments for holder - [x] Change menu button from `Add Reviewer Comment` to `Add Company Comment` and `Add Holder Comment` - [x] Move `Add Company Comment` to where the company comments are - [x] Add `Insurance Expiration Date` to Application details page - [x] Add colors for Expiration Date on Company Page - [x] DMV Cab Card also has an expiration date - [x] Modify Edit Vehicle form to toggle Yes/No for lease/rental and test attachments requirements - [x] Vehicle > Add Supplement Attachment needs to redirect to parent page - [x] Add a Table view of all attachments In a View Attachments page with ability to export # Other Issues - Roll back the application status approved change so reviewers can approve - Finalize manage holders page to add and remove holdersTeam: Apps, Workgroup: Mobility Services, Product: Mobility Services Portal2026-03-19T16:08:252026-03-30T19:26:362026-03-30T19:26:36false31259724410270064827459openTPW## Thu 3/19/26 This epic will capture DTS efforts to fix and remediate broken links and other fallout from the COA website relaunch. ## Report critical issues to TPW PIO - using this [form](https://forms.office.com/g/Wr9hNJ6pnD)Type: Bug Report, Team: Apps, Provider: PIO, Workgroup: TPW2026-03-19T16:06:542026-03-24T19:25:44true100615928410232333227458openMobility Services# Background While we were building the Operating Authority system, we identified a few opportunity to automate recurring tasks that staff take to manage application intake and approval. This is a collection of automations that will save the staff time. ## Included in this enhancement - Automatically generated approval letters - Send email multiple points of contact (holders, additional people) - Automated email notifications to holders reminding them that their certificate expires soon. Team: Apps, Type: Enhancement, Workgroup: Mobility Services, Product: Mobility Services Portal2026-03-19T15:04:302026-03-19T15:07:26true7612723410224644727457closedClosedMobility Services# Background We assigned Mobility Services Team members as Testers in the Mobility Services Portal. As part of clean up ahead of go-live, revert them back to Admin, Reviewers and Cashiers as needed Update Page rules so Customers see the new My Accounts Page and child pagesTeam: Apps, Workgroup: Mobility Services, Product: Mobility Services Portal, Project: MSP Operating Authority2026-03-19T14:51:062026-03-30T19:44:082026-03-30T19:44:08false31259724410222551727456closedClosedMobility Services# Background Ahead of Operating Authority going live, delete all Operating Authority Test Applications from [MSP | Mobility Services | PRODUCTION](https://builder-next.knack.com/atd/mobility-services/tables/object_1#data-table-object_1_sortBy=field_36&data-table-object_1_sortOrder=asc&data-table-object_1_shouldSortAutomatically=true&data-table-object_1_search=).Team: Apps, Workgroup: Mobility Services, Product: Mobility Services Portal, Project: MSP Operating Authority2026-03-19T14:47:312026-03-26T21:36:142026-03-26T21:36:15false31259724410190119827455closedClosedLand Development Engineering > What application are you using? Other / Not sure > Describe the problem. I am needing full access (read/write/download/upload) for the Folder Named Land Management contained inside the following drive which is G drive: dsd (\\coacd.org\dfs). > How soon do you need this? Soon — Within a week > Requested By Lisa G. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/69bc0128b231667ec8080b2d/permissionneeded.png) (121.79kb) Request ID: DTS26-134010 Provider: ATS, Workgroup: Land Development Engineering2026-03-19T14:00:592026-03-20T13:11:132026-03-20T13:11:13false49591623243095378918402closedClosedDistrict MaintenanceComplete and send for the end of the month. Create new issue for next month. Type: Reports, Product: Maximo, Team: Maximo, Workgroup: District Maintenance2024-07-25T20:48:092024-08-02T06:27:222025-05-13T22:39:52false134445095409776418427452closedClosedMobility Services## Background We want to gather structured feedback from applicants after they (1) submit an application or (2) drop-off to better understand their experience and identify opportunities for improvement. ### Key Decisions / Approach - We'll build the surveys using public facing Knack forms. - Allow open access to the survey page so non-applicants (or applicants returning later) can still provide feedback by entering basic information (name and email). ### Acceptance Criteria - [x] Applicants who submit an application see a link to complete the survey on the Submitted Application page. Selecting the link brings them to the post-submittal applicant survey. - [x] Applicants who submit an application receive an email 24 hours after submission requesting feedback. Email language matches the requirements document. - [x] Any user can access the post-submittal survey page, enter their name and email, and complete the survey. Upon submission, a thank-you message is displayed with an option to return to the home page. - [x] Knack Admins and PLAs can see survey results in a table view by going to Manage Application -> Applicant Survey Results ### Links [Post Launch Analysis Plan](https://docs.google.com/document/d/1JOdm67oTy2m_4necoe1O1p5chXN28o7GYqzbktPJwx0/edit?tab=t.0) [Miro Requirements Doc](https://miro.com/app/board/uXjVNj7uM5A=/?moveToWidget=3458764666641762227&cot=14) [Applicant Surveys](https://docs.google.com/document/d/1O585d3l7IrE9a3tggNgoqKxmlripazIW9rvbf31NEYQ/edit?tab=t.0#heading=h.w1vhn7bkl5ih)Team: Apps, Workgroup: Mobility Services, Product: Mobility Services Portal, Project: MSP Operating Authority2026-03-18T21:17:162026-04-21T13:58:192026-04-21T13:58:19false7612723409756222727451closedClosedOPMUpdate the [TPW 311 CSR Response dashboard](https://app.powerbigov.us/groups/me/apps/8b3b3a24-0d86-4879-8b4c-002167f3c311/reports/3ed8a2de-d354-464e-9bb2-af9b1a128fd6/ReportSection688d4a48f7221139d265?ctid=5c5e19f6-a6ab-4b45-b1d0-be4608a9a67f) with which division is responsible for certain CSRs ([spreadsheet](https://docs.google.com/spreadsheets/d/1HmEdWnTg8c5uSHmO6wgZh2lmXF-BB7K_hTG37aJ9Q4s/edit?gid=1818676953#gid=1818676953)) - [x] New Sidewalk/Curb Ramp/ADA Route - change from `Office of the City Engineer` to `Sidewalks & Urban Trails` - [x] Obstruction in Right of Way - keep `District Maintenance` and add `Land Development Engineering` and `Urban Forestry` - [x] Street Resurfacing - change from `Office of the City Engineer` to `District Maintenance` - [x] Debris in Street - keep `District Maintenance` and remove `Pavement Operations` - [x] Utility Cut Repair - keep as `District Maintenance` ### DTS Service Request > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. Hello! I met with the SBO Customer Service team to get some clarity on CSR types and who they are assigned to (This came up during our TPWstat refresh check-in with OCE). Could you guys update the 311 dashboard with the below edits? I have also included Colton's info if you would like to confirm before implementing the changes :) Colton S. > Describe the outcome you'd like to see when this feature is implemented. TPW will have an updated 311 dashboard, with the following edits: New Sidewalk/Curb Ramp/ADA Route CSR addressed by Sidewalks and Urban Trails Division Street Resurfacing CSR addressed by District Maintenance (For the most part - pls confirm w Colton) Obstruction in Right of Way CSR addressed by Land Development Engineering Utility Cut Repair CSR addressed by District Maintenance (For the most part - pls confirm w Colton) Debris in Street addressed by District Maintenance (For the most part - pls confirm w Colton) > Describe any workarounds you currently have in place or alternative solutions you've considered. NA > Is there anything else we should know? Soon, within a couple weeks due to visibility of the 311 report. > Requested By Adriana M. Request ID: DTS26-134000 Need: 2-Should Have, Type: Enhancement, Team: Data Science, Workgroup: OPM, Product: O3652026-03-18T20:33:092026-04-13T18:25:262026-04-13T20:01:14false30810522, 110200023409754626627450closedClosedSMDThis is a weekly recurring ticket for ongoing GIS QA/QC support for SMD for keeping their data up-to-date. Regular GIS QA/QC support for the SMD sign asset inventory. As the quantity of incoming sign asset data varies, the level of work and amount of time spent also varies. Generally, I tend to spend anywhere from 3 to 16 hours per week on QAQC support for the sign inventory dataset. Workgroup: SMD, Type: Data, Team: Geo, Project: DTS GIS QC Support for SMD2026-03-18T20:29:492026-03-23T17:02:092026-03-23T17:02:09false188904275409749452527449closedClosedTPWUsername: Leticia S Device Serial Number: fill out Profile: OCE Location: ST. ELMO,BEN WHITE -------------------Before doing anything ensure that both the device and case are labeled---------------------- Send message "We need to migrate your Apple devices to a new system, which will require a factory reset. Please make sure to back up your data beforehand. When would be a convenient time next week for you to turn in one of your devices?" Steps to move the Device from Airwatch to Intune: 1. Send a ticket to CTM to have Device created in Intune include Serial number and Profile 2. unenroll the Device from airwatch . Log into Airwatch and look the device up (it might be under TPW, ATD, PWD, CIO) 3. Under more actions tab select "Enterprise Wipe" ensure that the "Prevent reenrollment" is checked (The city apps should disappear) 4. reset the device A,. Place one of the ipads used to mirror the client ipad next to the client ipad B. Follow the prompts t if it asks you to log in again the device is still in Airwatch C. One the device is set up have the user log into company portal. Type: Operations, Type: Mobile Device Support (MDM), Workgroup: TPW2026-03-18T20:18:032026-03-19T18:22:242026-03-19T18:22:24false133022703, 138721851409748774727448closedClosedUrban ForestryIt's a challenge in the field to need to populate the address information out in the field. We would like to do the following to help - Use FME process nightly to hardcode the Address for reporting purposesTeam: Geo, Type: Integration, Workgroup: Urban Forestry, Project: Urban Forestry Proactive Inspections2026-03-18T20:16:262026-04-14T19:29:552026-04-14T19:29:55false142338538409710527627446openTPWWe are moving to v6 of Material UI and still have one more version to get to the latest version **Blockers** - ~We are using `adaptV4Theme` in `src/theme/index.js` which is deprecated~ - ~useStyles/makesStyles are deprecated as well~ - ~we are on React v17 and v18 and below requires an extra dependency https://mui.com/material-ui/migration/upgrade-to-v7/#react-18-and-below~ **Known issues** - Drawer in `/Users/atd/atd/atd-moped/moped-editor/src/views/projects/projectView/ProjectComponents/index.js` uses PaperProps which is deprecated in v7 so we should switch to `slotProps` - thanks @tillyw 🙏 (see [drawer docs](https://mui.com/material-ui/api/drawer/)) **In Scope** - Following the upgrade guides to move from v6 to v7 - https://mui.com/material-ui/migration/upgrade-to-v7/ Team: Dev, Product: Moped, Type: Tech Debt, Workgroup: TPW2026-03-18T18:47:452026-04-06T20:33:56false179900318612799closedClosedOCEAnna Maijala came in and needed the PC fixed it was crashing and would not allow EU to login.Type: IT Support, Workgroup: OCE, Team: Tech Services2023-07-11T13:55:322023-07-11T14:04:382025-03-28T19:16:49false137511164409689356227444closedClosedOOD > What application are you using? ArcGIS > Describe the problem. Looking to map all TPW CSRs from 2025 in a .5 mile radius of 9000 E. Braker Lane. > How soon do you need this? Soon — Within a week > Is there anything else we should know? If this can be done by Friday, March 20, 2026, that would be fantastic. I thought I had submitted this last week but don't have any email confirmation. Also, apologies if this a duplicate request. > Requested By Natalie L. Request ID: DTS26-133995 Workgroup: OOD, Type: Map Request, Team: Geo2026-03-18T18:09:092026-03-19T15:37:222026-03-19T15:37:22false80716478409669316227443closedClosedMobility ServicesThe MSP app environments are missing the lang attribute. I found that swapping it to a different language added the lang attribute, but if set to English it is gone. Ticket: #84431223 Screenshots below are test app version <img width="832" height="313" alt="Image" src="https://github.com/user-attachments/assets/fe127947-d7ed-4af7-b87a-7a8559e2acb2" /> <img width="641" height="729" alt="Image" src="https://github.com/user-attachments/assets/12835b9d-935f-4d3b-a622-212b6c7d38dc" />Type: Bug Report, Provider: Knack, Workgroup: Mobility Services, Product: Mobility Services Portal2026-03-18T17:34:412026-03-26T14:34:392026-03-26T14:34:39false31259724409668181927442closedClosedSDD > What application are you using? ArcGIS > Describe the problem. I am having trouble trying to login into .aprx projects through the g-drive. The system would not sign me in. > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? ASAP > Requested By Larry S. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/69bae19cb9ff05c2a10ae91d/3182026.docx) (43.84kb) Request ID: DTS26-133990 Workgroup: SDD, Type: IT Support, Team: Geo2026-03-18T17:33:082026-03-18T19:50:402026-03-19T17:48:04false235511404409645784227441openMike K. sent us some excel exports from the new Metrobike vendor. I can hopefully use the scripts (with some minor adjustments) in [atd-metrobike](https://github.com/cityofaustin/atd-metrobike) to process the data up to socrata. [Jan '26 - Feb '26](https://cityofaustin-my.sharepoint.com/:x:/g/personal/michael_kimbro_austintexas_gov/IQAm4R_WZj5lTqUvQmMvKJFdAU0X2u6D49oTvak8RnAeoh4?e=9jVyDn) [July '24 - Dec '25](https://cityofaustin-my.sharepoint.com/:x:/g/personal/michael_kimbro_austintexas_gov/IQC59lvgVPArQrVkaKtPHGzhAfp070m-6uplzc3aOpZUe_w?e=pYH0mb)Type: Open Data, Team: Data Science2026-03-18T16:52:312026-03-18T17:20:35false30810522409645086427440openPDD > What application are you using? Other / Not sure > Describe the problem. When someone goes to share something with me via sharepoint, there are two of me that show up. Theres these: 1. L , Romani 2. Romani L - Project Delivery Division Only when someone selects "2" does the sharing work. > How soon do you need this? Soon — Within a week > Requested By Romani L. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/69bad7e6d103d56bb1aeda4b/screenshot20260317165306.png) (159.15kb) Request ID: DTS26-133985 Type: IT Support, Team: Apps, Workgroup: PDD, Type: Sharepoint2026-03-18T16:51:112026-03-18T20:59:39false100615928409593475227439closedClosedSMD## Go-Live Steps (list in progress) ### Remove temp page rules - [x] Supervisor Sign Fab Request [FORM](https://builder.knack.com/atd/signs-markings/pages/scene_1625): remove rich text view and remove user-based page rules - [x] Specialist Sign Fab Request [FORM](https://builder.knack.com/atd/signs-markings/pages/scene_1643/views/view_4125/form/rules): remove rich text view and remove user-based page rules - [x] Technician Sign Fab Request [FORM](https://builder.knack.com/atd/signs-markings/pages/scene_1642): remove rich text view and remove user-based page rules ### Sign Request Details page rules - [x] Delete rule 10 for system administrator user role - addressed this on #27603 ### Update Email Notification Recipients * see #27603 ### Inventory * Check import - reference #27396 * Check permissions _Notes from #26764_Workgroup: SMD, Team: Apps, Type: Enhancement, Product: SMD Data Tracker, Project: SMD Warehouse Inventory2026-03-18T15:24:592026-04-01T14:01:572026-04-01T14:01:57false100615928409586822127438closedClosedAMDWhile building out the enhancements to the signal request process, Karo and I found old study tables called [`signal_request_traffic_study`](https://builder.knack.com/atd/amd/schema/list/objects/object_81/fields) and [`signal_request_phb_study`](https://builder.knack.com/atd/amd/schema/list/objects/object_82/fields). At some point, all studies (PHB and signal) started getting tracked in the `signal_study` table. It looks like records in the other 2 tables were migrated to this new table. We found that there is still a form that allows users to create `signal_request_phb_study` records. 1 record was created in 2024. No records have been created in `signal_request_traffic_study` table since 2021. ### Actions to take: - Remove [form](https://builder.knack.com/atd/amd/pages/scene_23/views/view_1070/form) that allows users to create PHB study records - Confirm the new record created in 2024 is migrated to `signal_study` - Remove [PHB study table](https://builder.knack.com/atd/amd/pages/scene_23/views/view_1067/table) so all studies are referenced in the other table - Export [`signal_request_traffic_study`](https://builder.knack.com/atd/amd/schema/list/objects/object_81/fields) and archive in SharePoint - Export [`signal_request_phb_study`](https://builder.knack.com/atd/amd/schema/list/objects/object_82/fields) and archive in SharePointWorkgroup: AMD, Team: Apps, Product: AMD Data Tracker, Type: Tech Debt2026-03-18T15:16:352026-05-01T16:16:582026-05-01T16:16:58false21112975408858445127400closedClosedDistrict Maintenance > What application are you using? Maximo > Describe the problem. employee Jacob Acosta tablet is not charging > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? So we need this completed by Friday since Maximo will be down this weekend. We also work weekends, and he needs his tablet to access a different site to close out tickets. > Requested By Kevin T. Request ID: DTS26-133870 Type: IT Support, Impact: 1-Severe, Product: Maximo, Workgroup: District Maintenance, Team: Tech Services2026-03-17T13:30:332026-03-18T12:28:362026-03-18T12:28:36false164183211409583165027437closedClosedCSD > What application are you using? Smart Mobility Office Portal > Describe the problem. We want to be able to add an additional contact from the reviewer side. Sometimes we have two people leading an application and we want to note that and have contact info for both > Describe the outcome you'd like to see when this feature is implemented. It's clear to the reviewer that there really are two applicants and that we have their contact info > Describe any workarounds you currently have in place or alternative solutions you've considered. using the notes function, or just connecting the second person to the account without indication that they are a second applicant > Requested By Jonathan S. Request ID: DTS26-133980 Need: 3-Could Have, Type: Enhancement, Product: Smart Mobility Office Portal, Workgroup: CSD2026-03-18T15:12:102026-03-18T18:17:472026-03-18T18:18:49false7612723, 100615928409579311527436closedClosedAMD### On Traffic Signal Study Details [page](https://builder.knack.com/atd/amd/pages/scene_1319): ### Creating new menu by copying Edit Form button and hide from users for now #### Add New Buttons - Assign button - Data Collection Assigned To - Study Assigned To - Rule to update `Study Status` to IN PROGRESS - Add Study Data button - Signal Study and PHB Study detail fields - Study Date - Study Notes - Study Attachment - Rule to update `Study Status` to FINAL REVIEW - Complete Study button - Study Outcome: RECOMMENDED/NOT RECOMMENDED - Project Funded: Yes/No (optional) - Add `Task Order` field connected to the task order table - Optional open text `Funding Details` (PIP number in the future could help) - Rule to update Study Status to Complete - Add rule to update the Location Request Status based on study outcome #### Clean Up the New Edit Button - Remove pieces that were moved to their own forms Workgroup: AMD, Team: Apps, Type: Enhancement, Product: AMD Data Tracker2026-03-18T15:07:102026-04-29T14:37:462026-04-29T14:37:47false100615928409537956527435closedClosedDTS## Knack Code Mapping and Analysis for Next-Gen Migration **The goals of this research/documentation spike are to:** * develop a current and complete understanding of custom code in our active PROD Knack apps, including any notes on Apps wisdom of practice * gather notes on which of these need to be updated for Next-Gen migration and how (document this to the extent possible within the timeframe; it's fine to note where a deeper dive is needed for larger items) * be prepared for our conversation with Chia on Monday 3/23/26 when we review Knack code items for Next-Gen compatibility and needs * BONUS, time permitting: review Knack Gitbook documentation on code items for currency and correctness (least concern; these are quite up-to-date) As with all Next-Gen preparation work, the goal is solid information and knowledge for future decision-making. ### 1. Assign at Sprint Planning | Wed 3/18/26 🚀 #### TASK * **A. Use [Next-Gen Code Mapping](https://docs.google.com/spreadsheets/d/1Gn7Qdo_xbnNRjIiAirGtt_vNAtm9_8pOrGLjiuhL_zM/edit?gid=0#gid=0) doc as a documentation base** 🗒️ > Moving this to [Miro Next-Gen Board](https://miro.com/app/board/uXjVIiHBSa0=/) * **B. Review (if needed) the Next-Gen code change resources 🗄️** * [Link to Resources in Next-Gen Notebook 🔗 ](https://docs.google.com/document/d/1GwrPQs-OhR8Z5lzqlo0xNGkl9GQLxkYAH_2IofNR1RI/edit?tab=t.13xixvp9r5ou#heading=h.bwyfws93cirt) * **C. Review each app for 👀** * Shared Common Code (the relatively standard snippets we use to created big buttons, hide breadcrumbs, etc.) * Unique Custom Code - Apps (further small customization, created and maintained by Apps) * Unique Custom Code - Dev (more elaborate customization and integrations, created and maintained by Dev) * In the broadest sense, this will include ETLS, but this first pass should focus primarily on the Knack code * **D. Document the findings for each app ⌨️** * What items exists under each of the above 3 categories? Which type of code? * Anything notable about how they are used, unique features, more complexity? * Questions, concerns, other items for our conversation ### 2. Check-In | Fri 3/20/26 🎧 * Karo and Chrispin huddle - if needed; we can chat async ### 3. Review Session with Apps + Dev | Mon 3/23/26 🎯 * We meet at 1:30pm! Workgroup: DTS, Team: Apps, Type: Research2026-03-18T14:07:512026-04-15T14:55:052026-04-15T14:55:05false67915167409532327227434openNeeds ScopingParking Services## Project Description We're implementing a centralized inventory management system for Parking Enterprise to replace fragmented paper trackers and spreadsheets. This system will give managers and analysts clear, reliable visibility into inventory, enabling more confident budgeting, planning, and resource allocation across teams. ## Background Parking Enterprise workgroups currently track inventory using a mix of paper logs and spreadsheets. While these methods provide a basic record of inventory, they are time-consuming to maintain, prone to errors, and difficult to consolidate or analyze. As a result, managers and analysts lack a clear, up-to-date view of available equipment and inventory, making it challenging to plan effectively or make informed budgeting decisions. This project will establish a centralized system within the existing Parking Enterprise Portal (Knack), bringing together inventory data across Parking Enforcement and Parking Services. It will draw inspiration from existing inventory tracking approaches used by Signs & Fabs and AMD, while tailoring the solution to meet the broader needs of Parking Enterprise. The effort will be delivered in phases. The first phase will focus on centralizing key inventory data to create a reliable baseline. Subsequent phases will expand the system to support ongoing updates, improved workflows, and more advanced inventory management capabilities. This work is also timely in supporting FY27 planning and budgeting by ensuring accurate and accessible inventory data. ## Outcome When this project is complete, Parking Enterprise managers, supervisors, and analysts will have a consistent and reliable view of inventory across teams. Key outcomes include: - A centralized system for tracking equipment and inventory across Parking Enforcement and Parking Services - Elimination of manual paper-based tracking processes - A reliable, up-to-date record of what inventory exists and where it is located - Daily and weekly visibility into inventory levels for managers and analysts - Improved ability to plan, budget, and allocate resources based on accurate inventory data - A scalable foundation that supports future phases, including ongoing inventory updates and workflow improvements ## Scope & Deliverables The scope and deliverables for the first phase is being determined. This section will be updated once the first phase of the project is defined. ### Out of Scope ### Dependencies There are currently no known dependencies on other teams, as this work will be implemented within the existing Parking Enterprise Portal. ## Timeframe - 6 Weeks ## References - [Google Folder](https://drive.google.com/drive/folders/1BeaZtRPG-N-LAgeHxzk9uwT3OZjG49-C) - [Miro Board](https://miro.com/app/board/uXjVHZnCSd8=/) ## Request Details - Requested by: - Executive Sponsor: Workgroup: Parking Services, Team: Apps, Product: Parking Enterprise Portal, Project Index2026-03-18T13:58:522026-05-13T21:16:00true7612723409522300727433closedClosedLogistics > What application are you using? Other / Not sure > Describe the problem. Vaishnav picked up Dell laptop 72124 from me today. Thanks-Tyler > How soon do you need this? Unsure > Requested By Tyler S. Request ID: DTS26-133975 Workgroup: Logistics, Team: Tech Services, Type: Hardware Support2026-03-18T13:42:102026-03-18T14:14:282026-03-18T15:41:45false138721851409522286227432closedClosedOCE > What application are you using? Other / Not sure > Describe the problem. I need a hotspot or MiFi for field work. > How soon do you need this? Soon — Within a week > Requested By Ronald C. Request ID: DTS26-133970 Workgroup: OCE, Team: Tech Services, Type: Hardware Support, Service: Hardware Setup & Support2026-03-18T13:42:092026-03-20T13:36:522026-03-20T13:36:52false138721851409520370127431closedClosedOCE > What application are you using? Other / Not sure > Describe the problem. Telecom Inspection team needs 8 car chargers for recently issued Dell laptops. Docking stations in trucks no longer charge. Spoke with V and he asked me to put in a request. I will be distributing to my team. > How soon do you need this? Flexible — An extended timeline is OK > Requested By Ronald C. Request ID: DTS26-133965 Workgroup: OCE, Team: Tech Services, Type: Hardware Support2026-03-18T13:39:102026-04-06T13:39:092026-04-06T13:39:09false138721851, 235511404409518579627430closedClosedPIO > What application are you using? Other / Not sure > Describe the problem. DYMO was reloaded on Monday 3/16/26 and still not working. > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? ASAP > Requested By Diane W. Request ID: DTS26-133960 Workgroup: PIO, Team: Tech Services, Type: Hardware Support2026-03-18T13:36:102026-03-18T15:56:472026-03-18T15:56:47false133022703409439340527429closedClosedSBO > What application are you using? Maximo > Describe the problem. I need Caleb D. added to Maximo Select labor. Also, add SBO-RWKB- Walk Behind Roller to Select Planned Tools for 2091 Job Plan. > How soon do you need this? Soon — Within a week > Requested By Aaron E. Request ID: DTS26-133955 Type: Data, Product: Maximo, Team: Maximo, Workgroup: SBO2026-03-18T11:09:072026-03-19T20:06:132026-03-19T20:06:14false133040608409252202127428closedClosedAMD# On Signal Request Details page: This is the location where AMD staff can see the complete signal evaluations and navigate to signal studies. ### New Signal Evaluation Table on [Signal Request Details Page](https://builder.knack.com/atd/amd/pages/scene_23) - When going to Add Signal Evaluation form, add rules to: - Add button for `Ranking` - Fields on form: - Ranking Round Year - Ranking Round Month - Exclude from Ranking - Rules on form to add ranking: - signal_requests_traffic_eval - Update EVAL_STATUS to IN PROGRESS - signal_request - UNDER EVALUATION - Modified by & Modified date - Add button to `Add Evaluation Outcome` - Create new `Outcome` field on evaluation object - Multi-choice options to choose from: Selected for Study, Void, Archived, Defer to Next Year - Add rule: - If outcome is Selected for Study, update status of created study record to `Unassigned` - If outcome is not blank, update signal evaluation status to `COMPLETED`Workgroup: AMD, Team: Apps, Type: Enhancement, Product: AMD Data Tracker2026-03-18T03:50:312026-04-29T14:37:382026-04-29T14:37:39false100615928409136541827427closedClosedMobility Services# Background Automatic generation of approval letters was postponed, and there is currently no way for reviewers to upload approval documents or for applicants to access them from the Application Details page. ## A/C Before an application's status is "Approved" - [x] PLAs cannot upload an Approval Letter or Operating Authority Certificate - [x] Approval Letter and Operating Authority Certificate are not visible on the applicant’s Application Details page When an application's status is "Approved" - [x] PLAs (including Courtney) can upload an Approval Letter and an Operating Authority Certificate. - [x] Applicants can go to their Application Details page and view the Approval Letter and Operating Authority Certificate. Team: Apps, Workgroup: Mobility Services, Product: Mobility Services Portal, Project: MSP Operating Authority2026-03-17T21:44:202026-03-24T20:38:152026-03-24T20:38:15false7612723409125388327426closedClosedCSD > What application are you using? Other / Not sure > Describe the problem. Avaya will not load > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? unable to return calls for CSRs > Requested By Matthew M. Request ID: DTS26-133950 Type: IT Support, Type: Bug Report, Impact: 1-Severe, Workgroup: CSD, Team: Tech Services2026-03-17T21:18:092026-03-18T15:49:032026-03-18T15:49:03false235511404409112967427425closedClosedHR > What application are you using? Other / Not sure > Describe the problem. We'll be conducting a department event in BW Training Room 5525 (Suite 550) on Wed., 3/25 from 12 pm to 2 pm. We'd like to request that an Associate be available from 10 am to 12 pm for set up (to ensure no issues arise), and again during the event for support as needed. > How soon do you need this? Unsure > Is there anything else we should know? 3/25/26 10am-12pm and 12pm-2pm > Requested By Sonia B. Request ID: DTS26-133945 Workgroup: HR, Type: Other, Team: Tech Services, Type: Hardware Support2026-03-17T20:51:192026-03-26T12:20:182026-03-26T12:20:19false164183211409099194427424openUrban Forestry > What application are you using? Other / Not sure > Describe the problem. Request for Knack photo/file attachment within tickets to be improved if possible. Files/pictures attach very slowly and different types of files are slower than others. Thank you > How soon do you need this? Unsure > Requested By Olivia S. Request ID: DTS26-133940 Team: Apps, Type: Enhancement, Workgroup: Urban Forestry, Type: Product Ops2026-03-17T20:24:102026-04-22T03:37:48false61209591409097768227423openUrban Forestry > What application are you using? Other / Not sure > Describe the problem. Slight formatting request for tickets in Knack. When creating tickets could we please have the "enter instructions" and "additional notes" removed? Also can "remove" and "prune" be bolded? > How soon do you need this? Flexible — An extended timeline is OK > Requested By Olivia S. Request ID: DTS26-133935 Team: Apps, Type: Snackoo 🍫, Workgroup: Urban Forestry, Product: Urban Forestry2026-03-17T20:21:122026-05-13T16:37:25false21112975409096573927422openUrban Forestry > What application are you using? Maximo > Describe the problem. Urban Forestry is modifying Maximo data input from inspectors due to information being captured through Knack. The following data will be documented in Maximo per inspectors: Work Type Work priority Street address Scope in long description Photos attached Classification Actuals (labor and tools) Log note with work type and general description of action Also, the supervisors will only be editing the log note and status when being issued to contractors. > How soon do you need this? Unsure > Requested By Olivia S. Request ID: DTS26-133930 Team: Product, Product: Maximo, Workgroup: Urban Forestry, Type: Service Design2026-03-17T20:18:102026-04-21T23:05:40false61209591409095210327421closedClosedHR > What application are you using? Other / Not sure > Describe the problem. I received notice that the OWL communication system in our Cactus meeting room is not functioning properly. The description provided is "...we were not able to get the video monitor to work. It turned on, but we couldn’t get it to acknowledge our laptop when we plugged it in." The individual is Arabella W. and can provide additional details if necessary, > How soon do you need this? Soon — Within a week > Requested By Sonia B. Request ID: DTS26-133925 Workgroup: HR, Team: Tech Services, Type: Hardware Support2026-03-17T20:15:272026-03-23T18:19:522026-03-23T18:19:52false68443907, 133022703, 235511404409088140427420closedClosedMobility Services## Background During an Operating Authority Application System Training session, the team requested the ability to mark docs approved or denied while reviewing the Company's OA application. Miro board started here: https://miro.com/app/board/uXjVNj7uM5A=/?moveToWidget=3458764664115623109&cot=14 <img width="1505" height="421" alt="Image" src="https://github.com/user-attachments/assets/7dc05c4e-84b0-49b4-9db4-5db5ce648f5c" /> ## A/C - [x] PLA can update a document’s review status - [x] Each status update records and displays the PLA’s name and timestamp in the table view - [x] Document status updates are visible only to reviewers, not applicants Team: Apps, Workgroup: Mobility Services, Product: Mobility Services Portal, Project: MSP Operating Authority2026-03-17T20:00:472026-03-24T20:38:392026-03-24T20:38:39false7612723408850710427399closedClosedTPW30 Pro Max and 15 docksTeam: Tech Services, Workgroup: TPW2026-03-17T13:18:522026-03-30T12:06:332026-03-30T12:06:33false68443907328120442823917closedClosedTPWThe QA test: > Try to save a row without the Milestone column populated. You should see the Required helper text and input highlighted in red. The save button should also be disabled.Type: Bug Report, Team: Dev, Product: Moped, Type: Snackoo 🍫, Workgroup: TPW2025-07-31T17:14:472025-09-11T17:38:292025-09-11T17:38:29false12474808409062258027419openROW### Vendor issue with ATS > What application are you using? AMANDA > Describe the problem. ### Payment Portal Issue Please investigate an ABC Portal payment issue. The customer is receiving a "Payment Request Failed error that states, Client received SOAP Fault from server. ORA-01489 - result of string concatenation is too long. Please see the server log to find more details regarding the exact cause of the error. Failed to process the payment request." Permit # is 2025-018230 RW (RSN 13469585) > Website Address https://abc.austintexas.gov/citizenportal/app/login Internet Browser: Chrome > Requested By Russell B. Request ID: DTS26-133920 Workgroup: ROW, Type: Bug Report, Impact: 2-Major, Need: 1-Must Have, Product: AMANDA, Provider: ATS, Team: AMANDA2026-03-17T19:12:092026-04-21T19:35:17false49930868, 51680715, 63309637409051353327418openROW > What application are you using? AMANDA > Describe the problem. ## UC Distribution (51071) Process – Resubmittal-Rejected Routing Logic Update ### Description: Update the UC Distribution (51071) process logic to ensure that when a UC Case Manager selects an attempt of “Resubmittal-Rejected,” the item is not redistributed to Review Disciplines that previously recorded “Approved with Conditions,” consistent with current behavior for “No Review Required” and “Approved” attempt results. Additionally, ensure that Resubmittals are distributed only to Reviewers who selected: - “Informal Update” - “Rejected” ### Expected Behavior: - Review Disciplines with an attempt of “Approved with Conditions” are excluded from redistribution on Resubmittal-Rejected attempts under the UC Distribution (51071) process. - Only Reviewers with “Informal Update” or “Rejected” receive resubmittals. Affiliated GitHub Project: https://github.com/cityofaustin/atd-data-tech/issues/26023 > How soon do you need this? Soon — Within a week > Requested By Russell B. Request ID: DTS26-133915 Workgroup: ROW, Impact: 3-Minor, Need: 1-Must Have, Type: Enhancement, Product: AMANDA, Team: AMANDA, Project: UC Resubmittals2026-03-17T18:51:202026-05-08T14:54:35false49930868, 51717169, 63309637, 167787744409050909027417openWe still know very little but [dts-maximo-reporting](https://github.com/cityofaustin/dts-maximo-reporting) uses the maximo oracle data warehouse and it will be migrated to snowflake in the coming months, so we will update the script to use snowflake or find an alternative way of getting this data. My understanding is that this will not impact any AMANDA reporting as that [repo](https://github.com/cityofaustin/dts-right-of-way-reporting) uses the AMANDA read-only DB. <img width="782" height="270" alt="Image" src="https://github.com/user-attachments/assets/1ef65726-8738-456b-b851-8c35503549c7" /> The latest from CTM after I had gotten access to snowflake: > Charlie: I only see the AMANDA_DM, when will the MAXIMO_DM be available? > CTM: Maximo DM is not going to be available for a while. We are still in the process of migrating the data sets. It's currently set for phase 2 of our migration. Team: Dev, Type: Tech Debt2026-03-17T18:50:292026-03-17T18:56:23false30810522409030329927416closedClosedUrban Forestry > What application are you using? ArcGIS > Describe the problem. The sidewalk team is using Field Maps app as their main tool for data collection. JR (G.L) will be doing proactive sidewalk inspections and needs to be added as an inspector in the inspector inputs for Address (house) points. > How soon do you need this? Soon — Within a week > Is there anything else we should know? Once JR is trained and doing inspections, he will need to input data under his name. > Requested By Olivia S. Request ID: DTS26-133910 Type: IT Support, Team: Geo, Workgroup: Urban Forestry2026-03-17T18:12:102026-04-10T17:51:102026-04-10T17:51:10false142338538408973225027415openVZAs mentioned [here](https://github.com/cityofaustin/vision-zero/pull/1968#discussion_r2886020152), we have duplicated code in the VZE for the task of getting an access token and fetching from the API. We should create a reusable `try`/`getToken`/`fetch`/`catch` utility. Team: Dev, Need: 2-Should Have, Workgroup: VZ, Product: Vision Zero Crash Data System2026-03-17T16:37:212026-03-17T16:37:28false408971912727414openAs discussed [here](https://github.com/cityofaustin/vision-zero/pull/1968#discussion_r2886003804), it would be handy to have a flag available through the Hasura graphql API that indicates if a person image is stored. We're currently using the API `/images` route for this, but we could simplify our code by having it in the graphql object.Team: Dev, Type: Tech Debt2026-03-17T16:34:542026-03-17T16:35:10false408963979427413openVZAs mentioned [here](https://github.com/cityofaustin/vision-zero/pull/1968#discussion_r2879016832), we should handle better handling of graphql errors in the API. Team: Dev, Need: 2-Should Have, Workgroup: VZ, Product: Vision Zero Crash Data System, Type: Tech Debt2026-03-17T16:21:292026-03-17T16:21:37false408960673227412openVZAs suggested here, we should generate test record IDs in our API tests instead of relying on hardcoded ones. This will allow us to conduct tests regardless of if the records in exist in the DB. Team: Dev, Need: 2-Should Have, Type: Testing, Workgroup: VZ, Product: Vision Zero Crash Data System, Type: Tech Debt2026-03-17T16:16:142026-03-17T16:16:25false408958337427411openVZAs mentioned [here](https://github.com/cityofaustin/vision-zero/pull/1968#discussion_r2941745879), we currently use the `bg-light-use-theme` class as an alternative to `bg-light`, because the former uses a different background color when in dark mode. This is a gotcha when developing because we have to remember not to use `bg-light`. We should override the existing `bg-light` class with something like this ```css [data-bs-theme="dark"] .bg-light { background-color: $dark-mode-light-header !important; } ```Team: Dev, Workgroup: VZ, Product: Vision Zero Crash Data System, Type: Tech Debt, Type: Snackoo 🍫2026-03-17T16:12:432026-03-17T16:29:06false179894683312798closedClosedDTSInstall Net Motion Into 3CKG6K3Workgroup: DTS, Type: IT Support, Type: Operations, Team: Tech Services2023-07-11T13:27:342023-07-11T18:14:452023-07-11T21:00:48false133022703, 138721851408943115427410closedClosedFinance > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. We have a shared inbox tpwclaims@austintexas.gov which has incoming and outgoing mail issues. I have intermittently had issues with items getting stuck in the outbox and refusing to send ( I have raised 3 tickets previously with ATS, Each time it happens I change the setting for Cache and it sometimes resolves and other times does not ) One of my customers advised today that they attempted to send 2 emails that were undeliverable. I need to have this inbox reviewed and the connections fixed/rebuilt. > How soon do you need this? Soon — Within a week > Requested By Millie C. Request ID: DTS26-133905 Workgroup: Finance, Type: IT Support, Type: Bug Report, Team: Tech Services2026-03-17T15:48:092026-04-08T18:12:052026-04-08T18:12:05false68443907, 133022703408939796127409closedClosedDTS## Tue 3/17/26 🍀 Since SiteImprove is not fully working for mapping accessibility items and status, we need to create our own system in the DTS Portal to track specific pages, their status, and updates. Workgroup: DTS, Team: Apps, Type: Enhancement2026-03-17T15:42:332026-04-01T12:21:592026-04-01T12:24:13false100615928408934378227408closedClosedPDD > What application are you using? Other / Not sure > Describe the problem. My computer speakers have stopped working. No sound comes out at all. I've also tried using bluetooth earbuds and they will connect to the computer but create a loud static sound no matter how many I try. > Is there anything else we should know? I did updates yesterday trying to solve the issue but it does not seem to have improved. Internet Browser: Chrome > Requested By Alex P. Request ID: DTS26-133900 Type: IT Support, Workgroup: PDD, Team: Tech Services, Type: Hardware Support2026-03-17T15:33:092026-03-17T16:12:432026-03-17T16:12:43false164183211408932852327407openSMD > What application are you using? SMD Data Tracker > Describe the problem. Is there a way to have it where our contractor TRP is able view the last inspection date on the Contractor Completed Items Report? Please reach out to me via Teams or Outlook if you have any questions. Thank you! > How soon do you need this? Flexible — An extended timeline is OK > Requested By Daniel S. Request ID: DTS26-133895 Workgroup: SMD, Type: Data, Product: SMD Data Tracker, Type: Service Design2026-03-17T15:30:312026-03-17T15:59:52false61209591408902486627406closedClosedUrban Forestry > What application are you using? Other / Not sure > Describe the problem. There are two computer screens, a mouse, a keyboard and a few other items that were left at my workstation from previous employee Jason D, who no longer works for Urban Forestry and the City of Austin. > How soon do you need this? Flexible — An extended timeline is OK > Requested By Sam C. Request ID: DTS26-133890 Workgroup: Urban Forestry, Team: Tech Services, Type: Hardware Support2026-03-17T14:42:092026-03-18T18:47:352026-03-18T18:47:35false138721851408900334227405closedClosedTPW St Elmo ## Device & User Information (first name and last initial, no last names) Printer & Multiple ## What's the problem? Printer on the back needs to be troubleshoot as it is showing an error while printing ## What did you do to resolve the issue Have checked what exactly was going on while printing the files, then made sure to check the trays and re-inserted it back, then later shut off the printer and turned it on. It workedType: IT Support, Workgroup: TPW, Type: Hardware Support2026-03-17T14:38:302026-03-17T14:38:522026-03-17T14:38:52false138721851408894815627404closedClosed St Elmo ## Device & User Information (first name and last initial, no last names) Laptop & Olivia, S ## What's the problem? User says she needs access to specific folder from the G drive and need to map it ## What did you do to resolve the issue I have tried to do a regular mapping through PC and add the folder, but it is showing an error, then contacted team in order get to know the exact process. Later run through the commands, added the folder path to G and showed the user the respective file which she is looking for, then pinned it to the sub folder path and it worked.Type: IT Support, Type: Hardware Support, Product: Urban Forestry2026-03-17T14:29:512026-03-17T14:30:232026-03-17T14:30:23false138721851408891458527403closedClosedAMD > What application are you using? ArcGIS > Describe the problem. Hello, We would like to create a map for AVs issues and crashes. I already talked to David about this because he helped us before with the ITS web app. Thank you so much > How soon do you need this? Soon — Within a week > Is there anything else we should know? If possible, this week > Requested By Esraa A. Request ID: DTS26-133885 Workgroup: AMD, Type: Map Request, Team: Geo2026-03-17T14:24:132026-03-24T16:22:432026-03-24T16:22:43false142338538408881398027402closedClosedOCE > What application are you using? AMANDA > Describe the problem. I am not able to open anything in the G drive folders. > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? today > Requested By Jeebika S. Request ID: DTS26-133880 Type: IT Support, Product: AMANDA, Workgroup: OCE, Team: Tech Services2026-03-17T14:09:132026-03-17T16:46:062026-03-17T16:46:23false133022703408863752827401closedClosedMobility Services > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. my outlook is not working properly, other folders such as VFH , sent, App folders are only showing sent emails since Friday when I was last logged in. > Website Address Microsoft Outlook Internet Browser: Chrome > Requested By Monica G. Request ID: DTS26-133875 Type: IT Support, Workgroup: Mobility Services, Team: Tech Services2026-03-17T13:39:102026-03-18T18:45:462026-03-18T18:45:46false68443907, 133022703, 235511404179891442212797closedClosedSBOMoved Monitor to deskside station Type: IT Support, Workgroup: SBO, Team: Tech Services2023-07-11T13:11:592023-07-11T13:35:052025-03-28T19:17:26false137511164408817292027397closedClosedDistrict Maintenance > What application are you using? Maximo > Describe the problem. Can the following get the North District tab added to their start center in Maximo Aaron K Carlos G > How soon do you need this? Soon — Within a week > Requested By Jorge L. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/69b945a791948cdf9e4879da/screenshot20260317071323.png) (5.72kb) Request ID: DTS26-133860 Type: Enhancement, Product: Maximo, Team: Maximo, Workgroup: District Maintenance2026-03-17T12:15:212026-03-17T14:29:322026-03-17T14:29:33false133040608408485542027396closedClosedSMD### Before Friday, 3/27 - [x] Export active inventory items and creating spreadsheet template to give to the inventory team for import - [x] Do a test import using the template to ensure the transaction associates to the inventory item ### On Friday, 3/27 - [x] Importing spreadsheet - Update the following fields: - Created Date to current date - Created By is Christina or Karo - ITEM_CONDITION is `New` - CANCELLED is `No` - ISSUED is `No` - Warehouse is `Signs and Markings` - Transaction Type MC is `Restock` - Transaction Status MC is `Complete`Workgroup: SMD, Type: Data, Team: Apps, Product: SMD Data Tracker, Project: SMD Warehouse Inventory2026-03-16T21:23:222026-04-01T14:01:362026-04-01T14:01:36false100615928408483313427395closedClosedMobility Services# To do - [x] Delete all test apps prior to 03/17 except for accessibility records - [x] Add all applications - 2 per person # Applications - [x] Paul Test Application 1 - ID 98: Stretch Limo. Notary on-site - [x] Paul Test Application 2 - ID 99: Charter Van. Notary on My Own - [x] Courtney Test Application 1 - ID 100: Group Cycle - Minimum 1. Touring/Sightseeing - Minimum 1. Notary on My Own . - [x] Courtney Test Application 2 - ID 101: Charter Bus- Minimum 1. Notary on My Own . - [x] Crystal Test Application 1 - ID 102: Pedicab Service - Minimum 1. Notary on-site - [x] Crystal Test Application 2 - ID 103:Pedicab Service - Minimum 1. Electric Assist Pedicab Service - Minimum 1. Notary on-site - [x] Mallory Test Application 1 - ID 104: Touring/Sightseeing - Minimum 1. Notary on My Own . - [x] Mallory Test Application 2 - ID 108: Taxicab Service - Minimum 23 Regular & 2 WAV. In Progress - [x] Mariah Test Application 1 - ID 109: Shuttle Service - Minimum 10. In Progress - [x] Mariah Test Application 2 - ID 110: Pedicab Service - Minimum 1. Electric Assist Pedicab Service - Minimum 1. Group Cycle - Minimum 1.Team: Apps, Type: Testing, Workgroup: Mobility Services, Product: Mobility Services Portal, Project: MSP Operating Authority2026-03-16T21:17:432026-03-17T20:32:062026-03-17T20:32:06false31259724408482386727394closedClosedSMD### Updates to `inventory_transaction` table - Add `Reason for Adjustment` short text field - Transaction Type MC - Add `Adjustment` option - Add conditional rule to transaction multiplier for Adjustment - If Transaction Type MC is ADJUSTMENT = 1 ### Create Adjustment Form on the `Manage Inventory Items` - Adjustment form should include: Item, Quantity and Reason for Adjustment ### Record rule to update the `inventory_transaction` record from the form - Transaction Type MC is `ADJUSTMENT` - Warehouse is Signs and Markings - Modified By - Modified Date Add `Reason for Adjustment` to transactions table within the inventory item detail page Workgroup: SMD, Type: Feature, Team: Apps, Product: SMD Data Tracker, Project: SMD Warehouse Inventory2026-03-16T21:15:122026-03-24T20:39:122026-03-24T20:39:39false100615928408481815227393closedClosedSMDChange Total On Hand field on the Manage Inventory Items page and Details page to the one pulling from transactions Workgroup: SMD, Team: Apps, Type: Enhancement, Product: SMD Data Tracker, Project: SMD Warehouse Inventory2026-03-16T21:13:362026-03-27T20:44:402026-03-27T20:44:41false100615928408481376127392closedClosedSMD## Create Restock Form on `View Inventory Item Details` ### Updates to the `inventory_transaction` table - Purchase Order Number (short text field) - Restock Unit Cost Translator - rule to update cost to inventory item ### Create Restock Form on `View Inventory Item Details` Form should have: - Purchase Order Number - Quantity - Restock Unit Cost Translator ### Record rules to `inventory_transaction` - Created Date is current date - Created By is logged in user - Warehouse is `Signs and Markings` - Transaction Type MC is `Restock` - Transaction Status MC is `Complete` Record rules to `inventory_items` - Unit Cost is Restock Unit Cost from restock transaction - Modified Date is current date - Modified By is logged in userWorkgroup: SMD, Type: Feature, Team: Apps, Product: SMD Data Tracker, Project: SMD Warehouse Inventory2026-03-16T21:12:202026-03-24T20:50:472026-03-24T20:51:12false100615928408480662427391openVZWe have been piecemeal transitioning from [FontAwesome](https://react-icons.github.io/react-icons/icons/fa6/) to [Lucide](https://react-icons.github.io/react-icons/icons/lu/) icons in the VZE. Let's wrap up this work by going through the whole app and updating icons where appropriate. Team: Dev, Need: 2-Should Have, Workgroup: VZ, Type: Enhancement, Product: Vision Zero Crash Data System2026-03-16T21:10:222026-05-14T15:32:45false408478447127390closedClosedVZAdd a UI button that copies the record ID from the page details breadcrumb. We can implement across the app on all details pages (crash, fatality, EMS, location). <img width="1417" height="489" alt="Image" src="https://github.com/user-attachments/assets/ce6f1a36-a55c-484f-9d14-35664d6157ee" /> Team: Dev, Need: 2-Should Have, Workgroup: VZ, Product: Vision Zero Crash Data System2026-03-16T21:04:262026-04-02T18:34:082026-04-02T18:34:08false14793120408475390627389closedClosedVZOn the crash details page, it's not possible for editor users to copy the crash address, because the address edit button captures any attempt to highlight the address itself. We should add a copy button UI helper to enable copying the address <img width="1302" height="606" alt="Image" src="https://github.com/user-attachments/assets/18eaed50-a940-40fc-ac02-c1564f4c77dc" />Team: Dev, Need: 2-Should Have, Workgroup: VZ, Product: Vision Zero Crash Data System2026-03-16T20:57:022026-04-02T18:34:042026-04-02T18:34:04false14793120408458149927387closedClosedTPWIn order to know if a specific project file (link, drive path, or file upload) is related to a specific funding row, we should add connections between the funding tables (`moped_proj_funding` and `ecapris_subproject_funding`) and the files table (`moped_project_files`). **Specs**: - Excalidraw diagram https://excalidraw.com/#json=5yJPcs-6qyRkTzUro7UJ-,Xl5ZJb1XrWD3dgGdvE606A **In Scope** - Implement database tables to make needed connections between the `ecapris_subproject_funding`, `moped_project`, and `moped_project_files` tables (see Excalidraw link above) - Add paperclip icon button to funding table action buttons (see Files event in the activity log) - When button is clicked: - Opens files upload dialog just like the "Add File" button in the Files table - Upon file save, saves file just like in the Files table but also makes connection to funding row - Display files attached to a funding record in a new column called "Files" that displays files in the same way that they are shown in the Files table "File" column - Unlink icon is clicked to remove the connection between the funding record and the file record. When unlinked, the file remains associated with the project and is not deleted **Not In Scope** - Implement database tables to make needed connections between the `moped_proj_funding` and `moped_project_files` tables - Attaching files already added to the project in the Files table ### Attaching a file <img width="1458" height="562" alt="Image" src="https://github.com/user-attachments/assets/61291e03-f862-409e-bc88-102fcf1fa22c" /> <img width="1458" height="778" alt="Image" src="https://github.com/user-attachments/assets/68b8a872-10a5-4b37-bbad-51330752f773" /> ### Displaying attachments <img width="1464" height="564" alt="Image" src="https://github.com/user-attachments/assets/6e089014-056d-4728-b436-bf854bcf5a50" /> ### Files table still shows all files (attached or not) <img width="1010" height="225" alt="Image" src="https://github.com/user-attachments/assets/4b3923a3-a637-4841-8ac3-5a6b60600ee5" /> Team: Dev, Need: 2-Should Have, Type: Enhancement, Product: Moped, Workgroup: TPW2026-03-16T20:16:372026-05-15T22:42:572026-05-15T22:42:57false37249039408447580327386closedClosedPDD > What application are you using? Other / Not sure > Describe the problem. My computer does not have much memory left on the C Drive and I cannot update various softwares due to space limits. > How soon do you need this? Soon — Within a week > Is there anything else we should know? Hoping to have this resolved by 3/27/2026 to make sure I can update some software for engineering reviews. I will be out 3/18 to 3/20 and could leave the computer at the office for repairs if that helps > Requested By Cody S. Request ID: DTS26-133850 Workgroup: PDD, Team: Tech Services, Type: Hardware Support2026-03-16T19:51:092026-03-17T12:56:152026-03-17T12:56:16false68443907, 133022703, 164183211, 235511404408446189327385closedClosedPIO > What application are you using? Other / Not sure > Describe the problem. Need old Dymo label maker removed > How soon do you need this? Urgently — Critical that this is addressed today > Requested By Diane W. Request ID: DTS26-133845 Workgroup: PIO, Impact: 1-Severe, Team: Tech Services, Type: Hardware Support2026-03-16T19:48:092026-03-17T12:56:002026-03-17T12:56:00false164183211408444556527384closedClosedHR## Onboard Request ### Table Updates - [x] Update Division to Connected Value - [x] ID which form it’s coming from - Fix Record rule on Edit Form - Admin Request Form - Hiring Manager Request Form ### Testing - [x] Testing as Hiring Manager - [x] Using new form to make sure back end data is populating correctly ### Hiring Management - Hiring Manager - [x] New button (under "Hiring Management" tab) - [x] `+ New Onboarding Technology Request` - [x] View “My Onboarding Requests page with table (View Only) - [ ] Comments to logged in user (Email To) (FUTURE?) ### Update to HR Contact in Email Notifications - [ ] Tina - [ ] Emilie ### Polish Help Guides - Final - [ ] [How to instructions](https://cityofaustin.sharepoint.com/:w:/r/sites/tpwDTS/Shared%20Documents/Projects/HR%20Onboarding/HR%20Onboarding%20Processes.docx?d=w0f2fb3b394a74b2db0b0c158afc4fad2&csf=1&web=1&e=xUbkl1) (1 page) - Have this! - [ ] [Hand outs](https://miro.com/app/board/uXjVLH7r2yw=/) (2 pages) - [ ] Move to word doc? with branding Workgroup: HR, Team: Apps, Need: 1-Must Have, Type: Testing, Product: Human Resources Portal2026-03-16T19:44:542026-03-31T18:06:052026-03-31T18:06:05true21112975, 170656233408433992527383closedClosedUrban Forestry > What application are you using? Other / Not sure > Describe the problem. I was not able to access contract information from G drive on my new laptop. V already resolved issue. > How soon do you need this? Flexible — An extended timeline is OK > Requested By Olivia S. Request ID: DTS26-133840 Type: IT Support, Workgroup: Urban Forestry, Team: Tech Services2026-03-16T19:21:092026-03-16T19:43:182026-03-16T19:43:18false138721851408425800227382closedClosedUrban ForestryIt's a challenge in the field to need to populate the address information out in the field. We would like to do the following to help - Use an Arcade Expression to populate the nearest address on the `Urban Forestry Proactive Inspection Issue` dataset so we can get Clinton the address almost immediately - Use FME process nightly to hardcode the Address in a field as well for reporting purposesTeam: Geo, Type: Integration, Workgroup: Urban Forestry, Project: Urban Forestry Proactive Inspections2026-03-16T19:03:432026-04-09T20:09:482026-04-10T19:40:23false142338538408422601627381openUrban Forestry- Add a reference dataset of the existing CTM address layer to the map - Create point dataset - `Urban Forestry Proactive Inspection Issue` - Address - Last Inspection Type (from related record) - Last Inspection Date (from related record) - Last Inspection By (from related record) - Issue Resolved (from related record) - Create Related Table - `Urban Forestry Proactive Inspection Issue Dates` - Door Hangar Type: 1st Inspection, 2nd Inspection, 3rd Inspection (single selection) - Obstruction Type: Sidewalk, Road, Bike Lane (multi-select) - Maintenance Responsibility (multi-choice: Private, WPD, ACD, AFD, PARD) - Veg Issues (David is asking Clinton about veg issues) - Inspected By (populated by logged in user) - Inspected Date (default to current date/time) - Notes - Issue Resolved (yes/no) - Cleared By - Attachments field to add photoType: Data, Team: Geo, Workgroup: Urban Forestry, Project: Urban Forestry Proactive Inspections2026-03-16T18:56:462026-04-09T20:52:08false142338538408407304327380closedClosedOCE > What application are you using? AMANDA > Describe the problem. Please give me access to Amanda > How soon do you need this? Soon — Within a week > Requested By Charles H. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/69b84ac031987b997b4bcd0d/amandarequestform.pdf) (2.25kb) Request ID: DTS26-133835 Type: IT Support, Product: AMANDA, Workgroup: OCE, Team: AMANDA2026-03-16T18:24:162026-05-12T14:48:342026-05-12T14:48:41false49930868, 63309637408404657227379closedClosedParking Services > What application are you using? Smart Mobility Office Portal > Describe the problem. Add codes to Bikeshare benefit form. CSV attached. > How soon do you need this? Soon — Within a week > Requested By Andrew A. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/69b848b503d3c3f537d5703d/gift_batch_exportaugust_2025_20260316.xlsx) (15.91kb) Request ID: DTS26-133830 Workgroup: Parking Services, Type: IT Support, Team: Apps2026-03-16T18:18:082026-03-18T13:31:222026-03-18T13:31:22false100615928408403448127378openTPWInfrastructure type is another attribute of FDUs that could be used to categorize FDUs into programs and subprograms. An example would be using different infrastructure types for AMD and the pedestrian crossing program and then extending the program and subprogram categorization logic to separate out pedestrian crossing FDUs in the data populating the Moped project funding table. **FSD Data Warehouse view name:** ATD_FDUS_VW **Column name:** FDU_INFRA_TYPE_NAME **In Scope** - Reach out to Jetal and Ivonne and determine which infrastructure types that they could apply in eCAPRIS - Update [atd-finance-data](https://github.com/cityofaustin/atd-finance-data/) to categorize FDUs into **Pedestrian Safety** and **Traffic Signals** based on the types chosen to use in eCAPRIS **Infrastructure type options** <img width="303" height="369" alt="Image" src="https://github.com/user-attachments/assets/c590103d-f53a-470f-a8e9-e90fec15c6a7" />Team: Dev, Need: 2-Should Have, Type: Enhancement, Product: Moped, Workgroup: TPW2026-03-16T18:15:172026-03-16T18:19:04false408396871327377closedClosedMobility Services# Background While testing #27175, I noticed that PLAs will need to manually update an application's status to Expired. If the Mobility Services team wants applications to automatically expire and notify applications, we could set up a task to run once a day that looks for applications that expire that day, update the status and send the applicant an email notification.Workgroup: Mobility Services, Product: Mobility Services Portal, Project: MSP Operating Authority2026-03-16T18:01:002026-03-19T15:15:552026-03-23T14:33:29false7612723408382915927376openDTSWe have a warning that affects a couple of map components: `GeocoderControl` and `DrawControl` (maybe more). **In Scope** - Find uses of `defaultProps` and update to use plain old React props - Test and make sure drawing and geocoding still work as expected <img width="555" height="398" alt="Image" src="https://github.com/user-attachments/assets/d25f5164-485f-4d1a-b83c-4dc5bd74f90f" />Workgroup: DTS, Type: Bug Report, Team: Dev, Need: 3-Could Have, Product: Moped, Type: Tech Debt2026-03-16T17:31:212026-03-16T17:31:21false408357481727375openDTSField should be QC Status - Yes, No, Further ReviewWorkgroup: DTS, Team: Geo, Type: Enhancement2026-03-16T16:39:282026-03-16T16:39:28false80716478408353290027374openTPW The data science team can provide data analysis on departmental data. This might including diagnosing data quality issues, forecasting/predicting, and trend analysis. #### To request this service, [submit a DTS Service Request](https://atd.knack.com/dts#new-service-request/). ### DTS Support - To report a bug or obtain additional support, [submit a DTS Service Request](https://atd.knack.com/dts#new-service-request/). ### Technology The data science team can handle most data sources from most platforms. Extremely large datasets (billions of records) will not be supported. <img width="1382" height="921" alt="Image" src="https://github.com/user-attachments/assets/a21bab84-2377-4547-9bac-ed69085cdf40" /> --- This Github issue represents a service provided by Austin Transportation and Public Works' [Data & Technology Services](https://austinmobility.io/) team. Team: Data Science, Workgroup: TPW, Service Index, Service: Data Analysis2026-03-16T16:31:002026-03-16T16:42:48false408352148927373openTPW The data science team provides support to the department's business intelligence users, primarily for Power BI. This includes configuring data connections, debugging, and providing advice on best practices. #### To request this service, [submit a DTS Service Request](https://atd.knack.com/dts#new-service-request/). ### DTS Support - To report a bug or obtain additional support, [submit a DTS Service Request](https://atd.knack.com/dts#new-service-request/). ### Technology - Power BI - Microstrategy - Socrata Open Data Portal <img width="1382" height="921" alt="Image" src="https://github.com/user-attachments/assets/a21bab84-2377-4547-9bac-ed69085cdf40" /> --- This Github issue represents a service provided by Austin Transportation and Public Works' [Data & Technology Services](https://austinmobility.io/) team. Team: Data Science, Workgroup: TPW, Service Index, Service: Business Intelligence Consulting & Suppor2026-03-16T16:28:422026-03-16T16:37:47false408313233327364closedClosedSBO## Location: Townview (the hill) on Friday, 3/20 at 2pm ## What's the problem? Please remove Maximo cloud links off the Desktop computers at Townview. Please remove both test and production links. Type: IT Support, Type: Mobile Device Support (MDM), Workgroup: SBO, Team: Tech Services, Type: Hardware Support2026-03-16T15:20:502026-03-23T13:16:492026-03-23T13:16:49false133022703408312725427363closedClosedSBO## Location: Townview (main building) on Friday, 3/20 at 2pm ## What's the problem? Please remove Maximo cloud links off the Desktop computers at Townview. Please remove both test and production links. Type: IT Support, Type: Mobile Device Support (MDM), Workgroup: SBO, Team: Tech Services, Type: Hardware Support2026-03-16T15:19:582026-03-23T13:13:322026-03-23T13:13:32false235511404381035609526294closedClosedOCE St Elmo ## Device & User Information (first name and last initial, no last names) iPad & Vincent, S ## What's the problem? User iPad needs to be dropped off in order to get the reset done ## What did you do to resolve the issue .Type: IT Support, Type: Mobile Device Support (MDM), Workgroup: OCE, Team: Tech Services2026-01-13T19:52:252026-01-15T14:51:372026-01-15T14:51:37false138721851408339857927372closedClosedROW### We are batch updating ROW permit contact records to remove the existing `Co-Applicant` and adding people record RSN 5931134 as `contact` on the people tab. _(Total folders is 1,145)_ **Note this will likely need to be deployed by ATS due to the volume of records.** [GFT Active Legacy permits from 2016- 2019.xlsx](https://github.com/user-attachments/files/26030072/GFT.Active.Legacy.permits.from.2016-.2019.xlsx) [GFT Legacy permits from 2016.xlsx](https://github.com/user-attachments/files/26030076/GFT.Legacy.permits.from.2016.xlsx) [GFT Legacy permits from 2017.xlsx](https://github.com/user-attachments/files/26030074/GFT.Legacy.permits.from.2017.xlsx) [GFT Legacy permits from 2018.xlsx](https://github.com/user-attachments/files/26030073/GFT.Legacy.permits.from.2018.xlsx) [GFT Legacy permits from 2019.xlsx](https://github.com/user-attachments/files/26030075/GFT.Legacy.permits.from.2019.xlsx) > What application are you using? AMANDA > Describe the problem. ## Batch Update Permits – Remove Co-Applicant and Add Contact Record ### Description: Request to perform a batch update on the permits listed below to: - Remove the Co-Applicant record - Add Contact Record RSN 5931134 as the appropriate contact Please apply these updates to all permits included in the list provided in this ticket. ### Notes: This request is for a batch action to ensure the contact information is consistent across the affected permits. > How soon do you need this? Soon — Within a week > Requested By Russell B. Request ID: DTS26-133825 Workgroup: ROW, Type: Data, Impact: 2-Major, Need: 2-Should Have, Product: AMANDA, Team: AMANDA2026-03-16T16:06:142026-04-21T16:00:302026-04-21T20:06:12false49930868, 51680715, 63309637408334779727371closedClosedSDD > What application are you using? ArcGIS > Describe the problem. Requesting access to AGOL dataset I need access to the Windsor Park Area SAMP Planning Boundary Masking - Overview > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? Close of business, today. > Requested By Larry S. Request ID: DTS26-133820 Workgroup: SDD, Type: Data, Impact: 1-Severe, Team: Geo2026-03-16T15:57:102026-03-16T16:10:172026-04-22T14:43:13false142338538408333052927370closedClosedSUTD > What application are you using? ArcGIS > Describe the problem. Hi DTS, Thanks for all the help on the new Urban Trails layer. Can you also please add the fields SYSTEM_NAME and SEGMENT_NAME to be pushed from MAINT to AGOL for the layer Urban Trails Network (Public)? Thanks! > How soon do you need this? Soon — Within a week > Requested By Christiane V. Request ID: DTS26-133815 Type: Data, Team: Geo, Workgroup: SUTD2026-03-16T15:54:072026-03-16T18:21:382026-03-16T18:21:38false80716478408328086727369openROW > What application are you using? AMANDA > Describe the problem. ## Update TCI Metrics Summary Report (56230) – Scope to be Determined ### Description: Requesting an update to the AMANDA Report - TCI Metrics Summary Report (56230), originally created under GitHub Issue #1742 – ATD Data & Tech Repository. The scope of the requested updates will need to be determined through coordination with: Christopher N., Gary Z., Paloma A. R., and Russell B. Once requirements are defined, the report should be updated accordingly. > How soon do you need this? Soon — Within a week > Requested By Russell B. Request ID: DTS26-133810 Workgroup: ROW, Type: Reports, Product: AMANDA, Team: AMANDA2026-03-16T15:45:212026-03-16T16:09:24false49930868, 63309637408327461227368closedClosedDTS**Describe the bug** The service bot ETL that updates the DTS portal in Knack from github projects is [failing with an attribute error](https://austininnovation.slack.com/archives/C013G4RNJ01/p1773655249440589). Workgroup: DTS, Type: Bug Report, Impact: 2-Major, Team: Dev, Product: DTS Product Ops2026-03-16T15:44:232026-03-16T20:02:242026-03-16T20:02:24false14793120408315178527367closedClosedROW### Acceptance Criteria - The AC provided applies to the Property Selection page in ABC Portal for all "Apply for Right of Way Permit" Workflows - The help text for the Property selection page needs to be updated as provided below **Tips for Using Text Search in the Citizen Portal for Segment selection:** To help you find the correct addresses or street segments more effectively, please follow these guidelines when using the search tool: 1. **Use Full or Partial Address** You can search using either a full or partial address. **Tip:** _Do not include the street type (e.g., “DR”, “ST”, “AVE”) when searching._ This helps return all available versions of the street name. 2. **Searching for Street Segments (Right-of-Way Permits)** When applying for Right-of-Way permits, you need to search by street segment, not a specific address. To do this, use the % sign before and after the name or number to match all related entries. **Example: To search for a street segment, type:** %5TH% This will return all variations of the street, regardless of suffix or prefix. ---- **Current Portal Help Text:** <img width="1312" height="1020" alt="Image" src="https://github.com/user-attachments/assets/08fada07-85fc-4a41-a077-f19889b1c821" /> ---- ### Change Management - 3/31/26 - Vish - Updated AC and moved to Backlog --- > What application are you using? AMANDA > Describe the problem. ## Update ABC Portal Property Selection Help Text ### Description: Update the help text associated with the Property Selection step in the ABC Portal application workflow. The current help text needs to be replaced with updated guidance to improve clarity for customers when selecting a property. ### Request: Replace the existing help text for Property Selection in the ABC Portal with updated content. > How soon do you need this? Soon — Within a week > Requested By Russell B. Request ID: DTS26-133805 Workgroup: ROW, Impact: 3-Minor, Need: 2-Should Have, Type: Enhancement, Product: AMANDA, Team: AMANDA2026-03-16T15:24:102026-05-04T14:18:382026-05-04T14:18:38false33665701, 49930868, 51680715, 63309637408315034227366closedClosedSBO## Location: St Emo on Friday, 3/20 at 2pm ## What's the problem? Please remove Maximo cloud links off the Desktop computers at St Elmo. Please remove both test and production links. Type: IT Support, Type: Mobile Device Support (MDM), Workgroup: SBO, Team: Tech Services, Type: Hardware Support2026-03-16T15:23:552026-03-23T13:14:212026-03-23T13:14:21false138721851408314047127365closedClosedSBO## Location: Dalton on Friday, 3/20 at 2pm ## What's the problem? Please remove Maximo cloud links off the Desktop computers at Dalton. Please remove both test and production links. Type: IT Support, Type: Mobile Device Support (MDM), Workgroup: SBO, Team: Tech Services, Type: Hardware Support2026-03-16T15:22:162026-03-23T13:12:532026-03-23T13:12:53false164183211408310567127362closedClosedSBO## Location: Kramer Ln on Friday, 3/20 at 2pm ## What's the problem? Please remove Maximo cloud links off the Desktop computers at Kramer. Please remove both test and production links. Type: IT Support, Type: Mobile Device Support (MDM), Workgroup: SBO, Team: Tech Services, Type: Hardware Support2026-03-16T15:16:192026-03-23T13:05:082026-03-23T13:05:08false68443907408310072927361closedClosed > What application are you using? Other / Not sure > Describe the problem. Blue screen appears everytime I disconnect from my home dell dock to the office’s docking or when opening laptop. > Is there anything else we should know? This occurs at least once a week. Internet Browser: Edge > Requested By Fernando C. Request ID: DTS26-133800 Type: IT Support, Type: Bug Report, Impact: 1-Severe, Team: Tech Services2026-03-16T15:15:252026-03-16T16:34:472026-03-16T16:34:52false164183211408305120627360closedClosedAMD > What application are you using? AMD Data Tracker > Describe the problem. The knack data tracker isn't working for me. I am stuck at the "sign in" page. https://atd.knack.com/amd#home/ > Website Address https://atd.knack.com/amd#home/ Internet Browser: Edge > Requested By Claire R. Request ID: DTS26-133795 Workgroup: AMD, Type: Bug Report, Impact: 1-Severe, Team: Apps, Product: AMD Data Tracker2026-03-16T15:06:102026-03-16T17:05:082026-03-16T17:05:21false61209591408301984327359closedClosedTED > What application are you using? Other / Not sure > Describe the problem. I need help with our Time Mark software and getting it on another laptop. > How soon do you need this? Soon — Within a week > Requested By Shelby S. Request ID: DTS26-133790 Workgroup: TED, Type: IT Support, Team: Tech Services2026-03-16T15:00:462026-03-23T16:37:132026-03-23T16:37:21false133022703407357760927358closedClosedDTSWhen migrating DAGs from v2 to v3, Charlie noticed that we can no longer test DAGs from the command line using the Airflow CLI in our stack. See https://github.com/cityofaustin/atd-airflow/pull/327/changes#r2921274638 To verify: 1. From a v3 checkout, run `docker compose run --rm airflow-cli info` 2. See that the dags folder is not listed in the Python path like shown in the [Airflow 3 documentation ](https://airflow.apache.org/docs/apache-airflow/stable/administration-and-deployment/modules_management.html#inspecting-your-pythonpath-loading-configuration)Workgroup: DTS, Type: Bug Report, Team: Dev, Type: DevOps, Project: Upgrade to Airflow v32026-03-13T21:58:332026-04-13T16:41:172026-05-13T17:24:09false3653206407337840627356openDTS > What application are you using? Maximo > Describe the problem. test > How soon do you need this? Unsure > Requested By Kate L. Request ID: DTS26-133780 Workgroup: DTS, Type: Other, Product: Maximo2026-03-13T21:00:552026-03-13T21:19:32false110200023407337833227355openDTS > What application are you using? SMD Data Tracker > Describe the problem. Testing new GitHub team labels > Describe the outcome you'd like to see when this feature is implemented. test > Describe any workarounds you currently have in place or alternative solutions you've considered. test > Requested By Kate L. Request ID: DTS26-133775 Workgroup: DTS, Type: Enhancement2026-03-13T21:00:542026-03-13T21:20:06false110200023407337826227354openDTS > What application are you using? Other / Not sure > Describe the problem. Testing new Team labels > How soon do you need this? Unsure > Requested By Kate L. Request ID: DTS26-133770 Workgroup: DTS, Type: IT Support2026-03-13T21:00:532026-03-13T21:18:20false110200023407328868627352closedClosedSMDWeekly QA/QC for the SMD Signs/Markings datasets.Workgroup: SMD, Type: Data, Team: Geo2026-03-13T20:34:342026-03-13T20:35:192026-03-13T20:35:19false159822635407327829827351closedClosedMobility Services# Background We've set up emails in the Mobility Services System intended for Staff but haven't been sending the emails to staff while we've been building. Ensure email notifications intended for Staff are sent to the team's email address. Workgroup: Mobility Services, Product: Mobility Services Portal, Project: MSP Operating Authority2026-03-13T20:31:502026-03-27T21:38:202026-03-27T21:38:20false7612723407314144027350closedClosedROW > What application are you using? Other / Not sure > Describe the problem. Please investigate why Juliet T. with ROW can not print to any of the printers in the PDC. > How soon do you need this? Soon — Within a week > Requested By Russell B. Request ID: DTS26-133760 Workgroup: ROW, Team: Tech Services, Type: Hardware Support2026-03-13T20:00:572026-03-19T18:04:332026-03-19T18:04:33false68443907, 133022703407306041027349closedClosedUntil project completion and data automation, AW would like the ability to manually export ROW Review Data. - [x] Create new role "Data Viewer" in ROW Portal - [x] Create new login page for Data Viewer - [x] Copy exportable data views to Data Viewer page - [x] Update Account Management page and Navigation appropriately - [x] Make sure Jennie, Gus, and Tania have access to ROW Portal and Data Viewer [Data Viewer page](https://atd.knack.com/row#data-viewer/)Type: Data, Team: Apps, Product: ROW Portal2026-03-13T19:42:432026-03-13T21:14:502026-03-13T21:14:50false67915167406556696427332closedClosedAMD > What application are you using? Other / Not sure > Describe the problem. I need a new keyboard and mouse. Strange assisted with this request. > How soon do you need this? Soon — Within a week > Requested By Claire R. Request ID: DTS26-133710 Workgroup: AMD, Team: Tech Services, Type: Hardware Support2026-03-12T15:42:092026-03-13T11:37:512026-03-13T11:38:02false235511404407294266327348closedClosedSUTD > What application are you using? ArcGIS > Describe the problem. Hi DTS, Following up on a conversation with Andrew regarding updates to the Urban Trails MAINT layer: 1. Can we add the field MUNICIPALITY to the Urban Trails (Public) layer? 2. When I pull in the Urban Trails (Read Only) ArcGIS Online layer into a map, the built-in symbology that displays automatically is based off the old outdated field. How can we update this? 3. For your MAINT-->AGOL workflow, I can't remember if I need to tell you about domain value changes, or just when new fields are added? If you need to know, I made two domain changes: a. I changed the coded value for the domain D_PW_UT_MUNICIPALITY from AUSTN to AUSTIN. b. I added a value (code SAMANTHA_DAMERON description Samantha Dameron) to the domain D_PW_PROJECT_MANAGER. > How soon do you need this? Soon — Within a week > Requested By Christiane V. Request ID: DTS26-133755 Type: Data, Team: Geo, Workgroup: SUTD2026-03-13T19:15:302026-03-16T16:53:062026-03-16T16:53:06false80716478407288067127347closedClosedSMO > What application are you using? ArcGIS > Describe the problem. We have an expected geofence with Waymo of 1000 feet for serious incidents. On wedneesday morning an officer encountered a Waymo near a large apartment fire; using body worn camera information we were able to see where the waymo was but are trying to determine if it was within 1000 feet of the apartment fire. I spoke with David G about this. Address commented out below for public safety: > How soon do you need this? Flexible — An extended timeline is OK > Is there anything else we should know? This is evidence we use when we meet with Waymo. > Requested By Rachel C. Request ID: DTS26-133750 Type: Map Request, Team: Geo, Workgroup: SMO2026-03-13T19:01:082026-03-13T20:19:382026-03-13T20:19:38false142338538407261778027346closedClosedMobility Services### What we’re testing We’re validating that applicant data remains properly isolated throughout the multi-applicant application flow. Specifically, each applicant should only be able to view and manage their own personal information, documents (e.g., notary uploads), and comments, while still being able to collaborate on shared, company-level data. We’re also verifying limited visibility scenarios, such as co-holder awareness (names/emails) and status indicators (e.g., whether another applicant has submitted a notary) without exposing underlying files. ### Why this matters Maintaining strict separation of applicant data is critical for privacy, compliance, and user trust. Any leakage of personal information, documents, or comments between applicants would be a significant issue. This test plan is meant to catch gaps or edge cases before go-live, ensuring we have full coverage of expected and unexpected interactions across all application phases. ### Test plan Full draft test plan (including scenarios by application phase): 👉 https://docs.google.com/document/d/1qzGRmPYQrnpudQIvV5f1-WghbzZpC3t9G24qrCifiMg/edit?tab=t.0#heading=h.ntjc9lk69ag6Team: Apps, Workgroup: Mobility Services, Product: Mobility Services Portal, Project: MSP Operating Authority2026-03-13T18:01:272026-03-24T20:39:312026-03-24T20:39:31false7612723407173407627345closedClosedFinance > What application are you using? Other / Not sure > Describe the problem. I need help logging into my desk phone. > How soon do you need this? Soon — Within a week > Requested By Michael B. Request ID: DTS26-133745 Workgroup: Finance, Type: IT Support, Team: Tech Services2026-03-13T15:15:232026-03-13T16:18:322026-03-13T16:18:32false68443907, 133022703, 235511404407164405627344openIn ProgressParking ServicesWe're implementing a digital vehicle check-out system for Parking Services to replace manual paper logs. This will give managers clear visibility into who is using vehicles, when they are being used, and their condition. ## Background Parking Services teams currently track vehicle check-outs using paper forms. While this process provides a basic record of vehicle usage, it is difficult to manage, consolidate, or analyze over time. Paper logs require manual filing and make it challenging for managers to quickly answer questions about who was driving a vehicle at a specific time or how vehicles are being used day-to-day. Several years ago, Parking Services attempted to digitize the process using Formstack, but the effort fizzled out and the team returned to paper-based tracking. More recently, the introduction of Geotab vehicle monitoring has highlighted gaps in the existing tracking process and renewed interest in improving how vehicle usage is recorded and managed. Parking Enforcement currently uses a digital vehicle check-out system within the Parking Enterprise Portal. This project will expand and adapt that system to support Parking Services teams, including the Meter Shop and Curbside Management. The goal is to create a consistent and reliable way to track vehicle usage across teams while reducing reliance on paper processes. This effort also supports a broader Parking Enterprise initiative to improve visibility and management of inventory and equipment. ## Outcome When this project is complete, Parking Services managers and supervisors will have a clearer and more consistent view of vehicle usage across their teams. Key outcomes include: - A digital system for tracking vehicle check-outs and check-ins, replacing paper logs - Reliable vehicle usage and driver logs that document who was using a vehicle and when - Consistent tracking of vehicle usage across the Meter Shop and Curbside teams - Daily and weekly visibility for managers into vehicle usage - Basic documentation of vehicle condition and maintenance history - Long-term vehicle records stored in a centralized system ## Scope & Deliverables This project will implement a digital vehicle check-out system for Parking Services within the existing Parking Enterprise Portal built using Knack. ### In Scope The project will expand the existing vehicle check-out system used by Parking Enforcement to support Parking Services workflows. Key deliverables include: - Digital vehicle check-out and check-in functionality for Parking Services vehicles - Driver identification during vehicle check-out - Mileage tracking for each vehicle use - Basic vehicle condition reporting during check-in and check-out - Photo documentation to capture vehicle condition or issues - Manager-facing views or reports that provide daily and weekly visibility into vehicle usage - Basic vehicle maintenance tracking (e.g., notes related to maintenance needs or lending vehicles to other teams) The system will be implemented within the existing Parking Enterprise Portal to align with current tools used by Parking Enterprise teams. ### Out of Scope The following items are not included in this project: - Cross-workgroup reporting across all Parking Enterprise teams - Enterprise-wide fleet reporting or analytics ### Dependencies There are currently no known dependencies on other teams, as this work will be implemented within the existing Parking Enterprise Portal. ## Timeframe April - June 2026 ## References - [Project Folder](https://drive.google.com/drive/folders/1I8fKC7QhwrkyLcyE2lBCw2gd-dsajW8m) - [Project Miro Board](https://miro.com/app/board/uXjVGaTBnl4=/?moveToWidget=3458764652806762477&cot=14) ## Request Details - Requested by: Ryan R. - Executive Sponsor: Joseph A. <img width="791" height="524" alt="Image" src="https://github.com/user-attachments/assets/26ab0ef5-f5bd-4e08-8b4a-5815d7888196" />Workgroup: Parking Services, Team: Apps, Product: Parking Enterprise Portal, Project Index2026-03-13T14:59:202026-05-13T21:16:20true7612723407145583127343closedClosedROW### Acceptance Criteria - The AC provided applies to UC Master Comment Report - In the Update Submittals section Remove the Contact details. - Replace the contact section with '**AULCC Resource Account:** AULCC@austintexas.gov' - Update the Update Submittals help text to: "UPDATE SUBMITTALS: Once the plans have been revised to address all comments, please upload the plans to ABC. After the plans have been uploaded to ABC, submit a 'UC Resubmittal Request' using the AULCC Smartsheet link on the [AULCC](https://www.austintexas.gov/page/austin-utility-location-and-coordination-committee) webpage." <img width="1023" height="492" alt="Image" src="https://github.com/user-attachments/assets/f1249014-d5ab-4022-864a-b2d682949d84" /> 1. Update AULCC hyperlink to - https://www.austintexas.gov/transportation-public-works/austin-utility-location-and-coordination-committee --- ### Change Management - 3/17/26 - Vish - Updated Initial AC - 3/26/26 - Subha - Updated AULCC link (ref: Russ's comment) ---- > What application are you using? AMANDA > Describe the problem. ## Update UC MCR Cover Page – Contact Info & Help Text ### Description: The cover page for the UC MCR (Utility Coordination Master Comment Report) requires an update to the "Update Submittals" section. We are transitioning from an individual point of contact to a general resource account and refining the instruction text for clarity regarding the ABC and Smartsheet process. ### Requirements: 1. Contact Information Update - Remove: Brian H. (and any associated individual contact details). - Add: AULCC Resource Account: AULCC@austintexas.gov 2. Help Text Revision Replace the existing instruction text in the UPDATE SUBMITTALS section with the following: > "UPDATE SUBMITTALS: Once the plans have been revised to address all comments, please upload the plans to ABC. After the plans have been uploaded to ABC, submit a 'UC Resubmittal Request' using the AULCC Smartsheet link on the AULCC webpage." > How soon do you need this? Soon — Within a week > Requested By Russell B. Request ID: DTS26-133740 Workgroup: ROW, Type: Enhancement, Product: AMANDA, Team: AMANDA2026-03-13T14:27:102026-03-31T23:26:562026-03-31T23:26:56false33665701, 49930868, 51680715, 63309637407109621727342closedClosedTED > What application are you using? ArcGIS > Describe the problem. Can we update this map with the latest Speed Management rankings? https://austin.maps.arcgis.com/apps/dashboards/9edfa5c4a162468b8a951c25e8b639e8 Latest rankings: https://www.austintexas.gov/sites/default/files/files/TPW/PIO/59d3ebdcecbc-2025_Ranking_Sheet_FINAL.pdf > How soon do you need this? Flexible — An extended timeline is OK > Is there anything else we should know? I don't need this within a week, but in the next 2-3 weeks is ideal. > Requested By Shelby S. Request ID: DTS26-133735 Workgroup: TED, Type: Map Request, Team: Geo2026-03-13T13:21:192026-03-18T20:18:202026-03-18T20:18:20false80716478406534052527331openHR**Create Panel Member Job Aids (once everything is final)** - Ability to know which page and buttons to navigate to - Reviewing supplemental material (Interview Guide, Schedule, Candidate Resumes, etc..) - How to add responses - How to edit responses - How to submit scoresWorkgroup: HR, Team: Apps, Type: Documentation, Product: TPW Hire2026-03-12T15:08:562026-03-12T15:08:58false170656233407096380727341openSPP## Thu 3/12/26 - got an email from Shannon R. that two vendor users were unable to access shared folders in the CPRG SharePoint despite permission links having been sent out - checked the permissions and that all looked correct - added the two users on the folder level with the same permissions, and that sent our new invitations which included a reminder that the users much authenticate with Microsoft tools (MFA) - emailed Shannon and Briana P (copied) that this had been done - if issues persists, this may need to be escalated to ATS as the issue may then be on the level of the actual guest accounts Type: IT Support, Team: Apps, Workgroup: SPP, Type: Sharepoint2026-03-13T12:56:052026-03-13T12:56:05false100615928407087976427340closedClosedROW > What application are you using? Other / Not sure > Describe the problem. Netgear Hotspot stopped working. Would like to get a replacement > How soon do you need this? Urgently — Critical that this is addressed today > Requested By Patrick M. Request ID: DTS26-133730 Workgroup: ROW, Team: Tech Services, Type: Hardware Support2026-03-13T12:39:102026-03-13T16:01:232026-03-13T16:01:23false68443907, 133022703406745510427339closedClosedSBO## Meeting 3/9 Attendees: Clay, Andrew, Rebekka, Dave, John P, John F, and Christina ### Requested Enhancements: - [x] Add `classtructureid` field from ODP to dataset to more easily filter by asphalt and concrete - [x] Update Filter for Cut Type to use classtructureid: - UTILITY_EXCAV_ASPHAL - UTILITY_EXCAV_CONCRE - _concrete work typically needs to be done before asphalt work and if possible they would like to see those points symbolized above asphalt_ - [x] Symbology update to add categories - 90-180 days - 180+ days - [x] UER decided they didn't want to filter out any of the 4COMP, 4QACOMP, or 5CLOSED work orders because they might want to see this data/use it for other purposes. - In FME, remove the filter that's filtering the 4COMP, 4QACOMP, or 5CLOSED (keep the 5CANCEL filter but more it towards the end of the FME process) - To limit the amount of data that FME is processing, we can limit the FME workflow to only looking at the past 2 years of data. Note: There are 3 work orders older than 600 days and these would need to continue to be checked for status changes. - Create 2 view layers on the map, one for `Work Scheduling` and one for `Work Completed` - `Work Scheduling` layer should be filtered for: - 1NEW - 2APR - 2APRHOLD - 2OKTS - 3INPR - 4QAREJ - `Work Completed` layer should be filtered for: - 4COMP - 4QACOMP - 5CLOSED - [x] Add halo effect to the points where Scheduling Status is `Scheduled` - [x] Because we can rely on Maximo statuses to show the in progress and completed work, simplify `Scheduling Status` field to only have: - Scheduled - Not Scheduled - [x] Update scheduling statuses of work orders one time - then moving forward UER will manage - 4COMP, 4QACOMP, 3INPR, or 5CLOSED = `Scheduled` - 1NEW, 2APR, 2APRHOLD, 2OKTS, or 4QAREJ (or just everything else) = `Not Scheduled`Type: Map Request, Team: Geo, Workgroup: SBO, Product: Web Map / Application2026-03-12T21:45:192026-04-02T21:17:252026-04-02T21:17:25false80716478406724142027338closedClosedDTSThis was an oversight when updating https://github.com/cityofaustin/atd-data-tech/issues/27127 https://github.com/cityofaustin/atd-service-bot/blob/production/.github/workflows/docker-image-prod.yml - add multi platorm - update the docker build versionsWorkgroup: DTS, Team: Dev, Type: DevOps2026-03-12T21:00:472026-04-01T16:34:002026-04-01T16:34:00false12474808406702892227337closedClosedLand Development Engineering > What application are you using? AMANDA > Describe the problem. I know we just updated this but AT&T just sent us new contact info. Sorry. 1. For AT&T Legacy (84026) - We need the following email address for distribution and late notices: RW731b@att.com; KW1298@att.com; DA2608@att.com 2. For AT&T Metro (84027) - We need the following email address for distribution and late notices: KF6543@att.com FJ415d@att.com > Website Address https://amanda.austintexas.gov/backoffice/core/home.zhtml Internet Browser: Chrome > Requested By Deb C. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/69b31f9b47921abccb83c7fa/screenshot20260312151642.png) (9.88kb) Request ID: DTS26-133725 Type: Bug Report, Impact: 2-Major, Product: AMANDA, Provider: LaunchIT, Team: AMANDA, Workgroup: Land Development Engineering2026-03-12T20:21:102026-04-15T14:14:112026-04-15T14:14:12false33665701, 44907715, 49930868, 63309637406667411727336openROW > What application are you using? Other / Not sure > Describe the problem. ## Automated Monthly Report: Austin 311 CSR Transfers (ROW) ### Description The Right of Way (ROW) division requests a recurring monthly email report to track Customer Service Requests (CSRs) originating from Austin 311 that are initially assigned to ATPW-ROW but subsequently transferred to another division or department. ### Stakeholders (Recipients) - Gary Z. - Paloma A.R. - Russell B. - Ryan M. ### Report Requirements - Frequency: Monthly (1st of every month). - Data Scope: * Source: Austin 311 CSR System. - Initial Assignment: ATPW-ROW. - Filter: Requests that were transferred out to a different Division or Department. ### Key Metrics to Include: - Total count of transferred CSRs. - Breakdown of destination Departments/Divisions (where they were sent). - Common CSR types being transferred. - Trend comparison (e.g., % change from the previous month). ### Acceptance Criteria: - Data query accurately identifies "Transferred" status from ATPW-ROW. - Automated email trigger is configured for the start of each month. - Email template includes a summary in the body and a detailed CSV/Excel attachment. - All listed stakeholders are confirmed on the distribution list. > How soon do you need this? Flexible — An extended timeline is OK > Requested By Russell B. Request ID: DTS26-133720 Workgroup: ROW, Impact: 3-Minor, Team: Apps, Need: 2-Should Have, Type: Reports2026-03-12T19:09:082026-04-30T15:34:03false49930868406655300827335closedClosedTED > What application are you using? AMD Data Tracker > Describe the problem. Can i get help with access to AMD Data Tracker please? Note: Access should mirror Gary > How soon do you need this? Soon — Within a week > Requested By Nicholas M. Request ID: DTS26-133715 Workgroup: TED, Type: IT Support, Team: Apps, Product: AMD Data Tracker2026-03-12T18:45:312026-03-17T13:40:002026-03-17T13:40:00false67915167406564173927334closedClosedTPW[Release Process Docs](https://atd-dts.gitbook.io/moped-documentation/product-management/release-process) - [x] Bump Moped editor `package.json` version to `v3.4.0` @mddilley - [x] Schedule release party - @mddilley - [x] Update [QA script](https://docs.google.com/spreadsheets/d/1n_O6MLh9cwwPf57HUM394Ea-z9uuoEV1-QW4axNZXLE/edit#gid=1099176671) as needed - @mddilley - [x] Advise users of downtime using [template](https://docs.google.com/document/d/1hpBIx41mttSF6-XgeFuxnJPsK7dfpok97O08oytThnc/edit#heading=h.51j00pz8giuz) - @mddilley - [x] Merge open PRs - @mddilley - [x] Propose + vote on release names (geographical feature names - [link #1](https://en.wikipedia.org/wiki/Category:Geologic_formations_of_Texas) [link #2](https://en.wikipedia.org/wiki/Category:Landforms_of_Texas)) - @chiaberry - [x] Cut release branch - @chiaberry - [x] Do testing - @mddilley - [x] Polish release notes - @chiaberry - [x] Schedule email to let users know maintenance is starting - @mddilley - Did we add or remove columns from DB views [that the Power BI dataflow depends on](https://atd-dts.gitbook.io/moped-documentation/product-management/updating-the-arcgis-online-components-database-view)? - @mddilley **No** - ~[ ] Let the Data Science team know - **Removing columns that the dataflow expects will break the dataflow** and **column additions require rebuilding the connection** (requires rebuild for the dataflow to know about new column but won't break the dataflow) - ~[ ] Do [full replace](https://github.com/cityofaustin/atd-moped/tree/main/moped-etl/arcgis) of AGOL dataset if needed~ - [x] Snap database in RDS - @frankhereford - [Snapshot](https://us-east-1.console.aws.amazon.com/rds/home?region=us-east-1#db-snapshot:engine=postgres;id=pre-moped-3-4) started at 1:50 PM local time - [x] graphql-engine version bumps ([releases & tags](https://github.com/hasura/graphql-engine/releases)) - @frankhereford ([PR here](https://github.com/cityofaustin/atd-moped/pull/1785)) - Update version-controlled task definitions - [x] staging to latest `graphql-engine` release (`v2.48.14`) - [x] production to previous staging release version + any patches (`v2.48.14`) - [x] Update local dev docker compose to latest `graphql-engine` (`v2.48.14`) - [x] Merge RC to prod - @mddilley - [x] Let users know maintenance is over using [template](https://docs.google.com/document/d/1hpBIx41mttSF6-XgeFuxnJPsK7dfpok97O08oytThnc/edit#heading=h.51j00pz8giuz) - @mddilley - [x] Create issue for `v3.5.0` release - @mddilley - ~[ ] Update [feature list](https://app.gitbook.com/o/-LzDQOVGhTudbKRDGpUA/s/-MIQvl_rKnZ_-wHRdp4J/product-management/features) with any new major features @mddilley~ - Checked but we don't reference the removed account page or profile pic feature anywhere - [x] Send release notes to Moped users using [template](https://docs.google.com/document/d/1hpBIx41mttSF6-XgeFuxnJPsK7dfpok97O08oytThnc/edit#heading=h.jf63bjq5syy7) (including reminder to refresh the page) - @mddilley Scheduled ✅ - ~[ ] Update staff accounts if there are any bounced emails - @mddilley~ - ~[ ] Update [database view documentation sheet](https://docs.google.com/spreadsheets/d/1xM6pJVZ_iJnLL9FVbrL1g8HKnlZHSSyYYUsWufFHTZ0/edit?gid=0#gid=0) if there is a new column added in this release @mddilley~ - [x] Check in on [workgroup documentation](https://cityofaustin.sharepoint.com/sites/MopedWorkgroupDocumentation) @mddilleyTeam: Dev, Product: Moped, Workgroup: TPW2026-03-12T15:54:552026-03-26T21:05:152026-03-26T21:05:15false3653206, 12474808, 37249039406560433727333openDTSWe still have Dockerfiles with Python version 3.11 that we should update to the latest stable release (3.14 at time of this issue). **In Scope** - Update Python versions in ETLs and any other dependencies needed and test themWorkgroup: DTS, Team: Dev, Product: Moped, Type: Tech Debt2026-03-12T15:48:272026-03-12T15:48:27false406456585427330closedClosedLogistics > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. My machine updated overnight and I no longer have access to Team channels. I have cleared cache and cookies and restarted again with no resolution. Thanks-Tyler > How soon do you need this? Soon — Within a week > Requested By Tyler S. Request ID: DTS26-133705 Type: IT Support, Workgroup: Logistics, Team: Tech Services, Product: O3652026-03-12T13:12:062026-03-12T15:33:242026-03-12T15:33:24false68443907, 138721851406450069527329closedClosedTED > What application are you using? Other / Not sure > Describe the problem. Mouse is automatically clicking > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? ASAP - can’t work > Requested By Joshua B. Request ID: DTS26-133700 Workgroup: TED, Team: Tech Services, Type: Hardware Support2026-03-12T13:00:362026-03-16T13:01:182026-03-16T13:01:19false164183211406448154727328closedClosedHR > What application are you using? Other / Not sure > Describe the problem. Please help! There's no internet access at my desk and the additional monitors won't connect. > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? Please know I'll be leaving the office at 9 am, but plan on returning by 11 am, then again from 1:30 to 2:30 pm. When I arrived this am, a frame had fallen, and if I'm correct, it fell on some wires. Not sure if that's connected to the issue, but it happened. > Requested By Sonia B. Request ID: DTS26-133695 Workgroup: HR, Impact: 1-Severe, Team: Tech Services, Type: Hardware Support2026-03-12T12:57:092026-03-12T18:07:352026-03-12T18:07:35false164183211406104465727327openAMD > What application are you using? AMD Data Tracker > Describe the problem. 1- Improvement to Inventory financial review process (1) additional "button" (set filter) to show tickets where inventory was added after JV status is complete. These tickets do not go thru review status again because TK/FDU is fixed but I will like to QC to make sure additional items truly belong to that funding source. Also to avoid charges to inactive or low balance FDUs -- name of buttong "+INV QC" (2) Report or Saved view of Monthy Inventory report (purpose: last QC before letting Crystal know it is ready). Reach out for columns to show and filters. 2- Data quality - personnel update - Projects/PIP (1) There are 29 records assigned to Chandra, can you batch switch to Assigned to Ivonne. > Describe the outcome you'd like to see when this feature is implemented. Expediate monthly inventory review > Describe any workarounds you currently have in place or alternative solutions you've considered. N/A > Requested By Ivonne N. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/69b1ebaee418a86201456063/projectrequeststable_chandra.xlsx) (12.17kb) Request ID: DTS26-133690 Workgroup: AMD, Team: Apps, Need: 2-Should Have, Type: Enhancement, Product: AMD Data Tracker2026-03-11T22:27:082026-03-12T15:00:28false61209591406100692727326closedClosedTPWWhen saving a large integer in the funding table, we receive a date exception error response. We should update the inputs to prevent numbers that are out of range from being sent in the mutation. **In Scope** - Update funding inputs to handle out of range integers - Bonus: Maybe create a specific Controlled component for dollar amounts? **Error in funding table** <img width="629" height="440" alt="Image" src="https://github.com/user-attachments/assets/2f3e3937-df5c-473f-941d-3d26770750b1" /> **Error in work activities table** <img width="629" height="440" alt="Image" src="https://github.com/user-attachments/assets/f5bdb2cc-76ae-424f-80ce-36de6e687cb3" />Type: Bug Report, Team: Dev, Need: 2-Should Have, Product: Moped, Type: Snackoo 🍫, Workgroup: TPW2026-03-11T22:17:252026-05-07T13:57:482026-05-07T13:57:48false12474808406085706227325closedClosedATSD > What application are you using? Other / Not sure > Describe the problem. Request for Adobe Photoshop license for Jesse with ATSD. > How soon do you need this? Flexible — An extended timeline is OK > Requested By Kaz W. Request ID: DTS26-133685 Workgroup: ATSD, Type: IT Support, Team: Tech Services2026-03-11T21:45:302026-03-12T12:27:042026-03-12T12:27:04false68443907406061596327324closedClosedPIO > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. My direct report, Elijah, needs a monitor for telework. He is our staff photographer and could use a larger monitor than his laptop for editing photos. > How soon do you need this? Flexible — An extended timeline is OK > Requested By Noelle C. Request ID: DTS26-133680 Workgroup: PIO, Team: Tech Services, Type: Hardware Support2026-03-11T20:54:082026-03-12T12:29:352026-03-12T12:33:18false235511404406055523327323closedClosedMobility Services# Background Cashiers want the ability to easily remove and add receipts to a Chauffeur and Operating Authority application. Currently, Cashiers can add receipts from the Application Manage Payments page but to remove a receipt, they need to work with a PLA to remove a receipt from the Application Details page. A PLA can remove a receipt by going to the Application Details Page, selecting "Go to Delete Attachments" and deleting the attachment from the Documents table. ## A/C - [x] As a Cashier I can add and delete receipts and transactions to an Application in any status. Team: Apps, Workgroup: Mobility Services, Product: Mobility Services Portal2026-03-11T20:40:322026-04-15T15:28:572026-04-15T15:28:57false7612723405881486627304openSUTDDTS and SUTD discussed moving project mangement platforms. They're currently using Monday.com with 25 users, but we have over 50 users using Asana today. We'd like to have TPW only using a few project management platforms and think consolidating the SUTD team would be a wise decision. Type: IT Support, Workgroup: SUTD, Team: DTS Operations2026-03-11T15:08:212026-04-10T21:28:57true21112975, 53838164406053162527322closedClosedDTSIntroducing [Services](https://github.com/cityofaustin/atd-data-tech/issues/26679) as a third category of DTS's work requires the addition of another group of black `Service` labels. We can't have two different groups of labels using the same main word of `Service`, so we need to update the yellow [`Service`: labels](https://github.com/cityofaustin/atd-data-tech/labels?q=Service%3A) to `Team`: (which would be more in line with what that label means anyways). Behind the scenes, labels have a stable ID - so maybe this change won't break anything ([except Geo](https://github.com/cityofaustin/atd-data-tech/issues/27043) since that is in the Service Bot script) But the new GHP boards use the yellow `Service` labels in the workflow to pull issues into the correct team's board. ## To do - [x] Test updating one yellow label to see if the change breaks the GHP board (or anything else) - [x] Schedule a work session with Kate, Christina, & Amenity to: - [x] Update the Product label - [x] Check if anything has changed on the GHP Product Board - [x] Update the GHP workflow if necessary - [x] Update the rest of the yellow labels, [except Geo](https://github.com/cityofaustin/atd-data-tech/issues/27043) - [x] Notify the entire team via Slack & next monthly meeting ## Yellow labels to update - [x] [[Service] 🚨 MISSING](https://github.com/cityofaustin/atd-data-tech/issues?q=state%3Aopen%20label%3A%22%5BTeam%5D%20%3Arotating_light%3A%20MISSING%22) - [x] [Service: Product](https://github.com/cityofaustin/atd-data-tech/issues?q=state%3Aopen%20label%3A%22Service%3A%20Product%22) - [x] [Service: Maximo](https://github.com/cityofaustin/atd-data-tech/issues?q=state%3Aopen%20label%3A%22Service%3A%20Maximo%22) - [x] [Service: AMANDA](https://github.com/cityofaustin/atd-data-tech/issues?q=state%3Aopen%20label%3A%22Service%3A%20AMANDA%22) - [x] [Service: Dev](https://github.com/cityofaustin/atd-data-tech/issues?q=state%3Aopen%20label%3A%22Service%3A%20Dev%22) - [x] [Service: Apps](https://github.com/cityofaustin/atd-data-tech/issues?q=state%3Aopen%20label%3A%22Service%3A%20Apps%22) - [x] [Service: Data Science](https://github.com/cityofaustin/atd-data-tech/issues?q=state%3Aopen%20label%3A%22Service%3A%20Data%20Science%22) - [x] [Service: Supervisor Operations](https://github.com/cityofaustin/atd-data-tech/issues?q=state%3Aopen%20label%3A%22Service%3A%20Supervisor%20Operations%22) - [x] [Service: Tech Services](https://github.com/cityofaustin/atd-data-tech/issues?q=state%3Aopen%20label%3A%22Service%3A%20Tech%20Services%22) <img width="1094" height="937" alt="Image" src="https://github.com/user-attachments/assets/5d1d7005-8d09-4530-855e-0fd77a58095a" />Workgroup: DTS, Team: Product, Type: Operations, Project: DTS "Services"2026-03-11T20:35:282026-04-30T17:57:342026-05-15T16:30:38false110200023406047340827321closedClosedEmergency ManagementPer Jeremy R, AW is putting together an AGOL map that will include critical infrastructure data we can leverage for emergency management purposes. Currently this data is underdevelopment but we can track coordination and access through this issue. - [x] Access to AW Enterprise - [x] AGOL named user account - [x] Requested for ATD_Publisher (awaiting access for this account) - [x] AW to finalize dataset/map (https://experience.arcgis.com/experience/717773342db94d4aae68178a3541101f) - [x] Group access provided for ATD_Publisher (https://austin.maps.arcgis.com/home/group.html?id=f0fd716611834ff6b9a81e4a8f8125f3#overview)Type: Data, Team: Geo, Workgroup: Emergency Management2026-03-11T20:21:562026-03-17T18:25:352026-03-17T18:25:35false80716478406027844627320closedClosedSMD > What application are you using? SMD Data Tracker > Describe the problem. I have a batch of Q3 Shortline work orders that need to be batch uploaded for TRP. I'm not sure if the "Assigned To" value is correct but they need to be assigned to "886 | TRP - 2025". I have attached the TRPQ3 WO document to this ticket. Please reach out to me via Teams or Outlook if you have any questions. Thank you! > How soon do you need this? Soon — Within a week > Is there anything else we should know? If possible I would like to have these WOs uploaded by the end of next week so that TRP isn't waiting around with no Shortline WOs to work on. Thank you! > Requested By Daniel S. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/69b1c488dcff9db305436c2c/trpq3_short_line_final_table_batch_upload.xlsx) (34.12kb) Request ID: DTS26-133675 Workgroup: SMD, Type: Data, Team: Apps, Product: SMD Data Tracker2026-03-11T19:42:102026-03-19T19:42:242026-03-19T19:42:25false61209591406024799227319openROW > What application are you using? AMANDA > Describe the problem. ## Report Request – AULCC Completeness Letters & UC Folders Activated (Dec 2025–Feb 2026) ### Description: Need reporting to determine the number of the following notifications sent per month: - AULCC Completeness Letter - CIP (75001) - AULCC Completeness Letter - Non CIP (75003) For the months: - December 2025 - January 2026 - February 2026 __Additionally, provide the number of UC folders that went Active for the same months.__ ### Goal: Compare the number of AULCC Completeness Letters sent to the number of UC folders made Active to determine if there is a discrepancy between letters issued and folders activated. Requested Output: - Monthly counts for each notification type - Monthly count of UC folders set to Active - Ability to compare totals across the three months. > How soon do you need this? Extended timeline is ok. > Requested By Russell B. Request ID: DTS26-133670 Workgroup: ROW, Impact: 3-Minor, Need: 3-Could Have, Type: Reports, Product: AMANDA, Team: AMANDA2026-03-11T19:36:112026-05-12T15:16:42false33665701, 49930868, 63309637405992311927318closedClosedSMD > What application are you using? Moped > Describe the problem. It appears that I don't have access to MOPED because whenever I click "CITY OF AUSTIN SIGN-IN" it just refreshes the page without signing me in. Can you give both me and Natalie access to MOPED? Please reach out to me via Teams or Outlook if you have any questions. Thank you! > How soon do you need this? Soon — Within a week > Requested By Daniel S. Request ID: DTS26-133665 Workgroup: SMD, Type: IT Support, Team: Dev, Product: Moped2026-03-11T18:33:122026-03-11T23:42:582026-03-11T23:43:22false37249039405989638027317openROW`This is the EPIC; work is tracked on sub-issues.` ### We are performing another update to our WZDX feed to include: - [ ] Remapping the `Direction` field - [ ] Including COORDINATE'S work zone activity datesWorkgroup: ROW, Type: Data, Team: Data Science, Product: Open Data Platform2026-03-11T18:27:192026-03-11T18:29:48true49930868405988202927316closedClosedOCE > What application are you using? Other / Not sure > Describe the problem. Colorado Printer is needing the Black toner changed. > How soon do you need this? Soon — Within a week > Requested By Arielle P. Request ID: DTS26-133660 Workgroup: OCE, Team: Tech Services, Type: Hardware Support2026-03-11T18:24:142026-03-11T19:24:112026-03-11T19:24:11false164183211405859048527303closedClosedAMD > What application are you using? Other / Not sure > Describe the problem. My bluebeam is not working. It is prompting me to update and install but I need elevation/credentials to do this. > How soon do you need this? Soon — Within a week > Requested By Claire R. Request ID: DTS26-133640 Workgroup: AMD, Type: IT Support, Team: Tech Services2026-03-11T14:30:272026-03-13T13:14:232026-03-13T13:14:23false235511404233843574417699closedClosedDTSAdriana M. leaving TPW DTS on 6/14/24. Would like to transfer device responsibility to Rene V. Workgroup: DTS, Need: 1-Must Have, Type: Operations, Team: Tech Services2024-06-06T14:41:392024-09-03T15:04:162025-05-13T22:44:38false133022703405977419127315closedClosedSPPFind a **simple** way to display a basic bar chart on SharePoint, for when Power BI is overkill - like when the data, process, or reporting needs aren't as mature, but they still want to track certain metrics. - Ideally we could hand off ownership/maintenance to the SME - Keep it as simple as possible ## Possible solutions - An Excel spreadsheet on SharePoint - This seems simplest, let's try it first - Make a visual in the ODP and then embed that in SharePoint - Would require publishing, updating data in the data hub - This seems more complicated but could work ## To do - [ ] Build/source a dummy spreadsheet with simple data - [example of what CPRG data might include](https://docs.google.com/spreadsheets/d/1bgBSHDOTGUi55znWC_Enkx62EVQow5xQ/edit?usp=drive_link&ouid=104124585526612061421&rtpof=true&sd=true) - [ ] Create a basic bar chart with that data - [ ] Display that bar chart on [SharePoint](https://cityofaustin.sharepoint.com/sites/tpwCPRG/SitePages/TEST.aspx) ## Resources - [CPRG SharePoint](https://cityofaustin.sharepoint.com/sites/tpwcprg/SitePages/CollabHome.aspx?ovuser=5c5e19f6-a6ab-4b45-b1d0-be4608a9a67f%2cKate.Lunceford%40austintexas.gov&OR=Teams-HL&CT=1772818239865&clickparams=eyJBcHBOYW1lIjoiVGVhbXMtRGVza3RvcCIsIkFwcFZlcnNpb24iOiI1MC8yNjAxMTUxMTExOCJ9&CID=0666fda1-c0af-b000-dea1-83aef501469b&cidOR=SPO) - #27313 Type: Research, Team: Data Science, Workgroup: SPP, Project: CPRG Data Analysis & Reporting2026-03-11T18:01:562026-04-09T21:12:172026-05-14T21:31:57false31259724405976766727314closedClosedOCE > What application are you using? Other / Not sure > Describe the problem. The printer is connected to my laptop and does not print anything out. > Requested By Mauricio G. Request ID: DTS26-133655 Workgroup: OCE, Team: Tech Services, Type: Hardware Support2026-03-11T18:00:402026-03-11T19:25:032026-03-11T19:25:03false164183211405972781327313closedClosedSPPName: Performance Management [PARD example](https://cityofaustin.sharepoint.com/sites/PARD-PerformanceManagement/SitePages/PARD-High-Level-%26-Executive-Dashboards.aspx?source=https%3A%2F%2Fcityofaustin.sharepoint.com%2Fsites%2FPARD-PerformanceManagement%2FSitePages%2FForms%2FByAuthor.aspx) Add a new page as a page within the [CPRG SharePoint site](https://cityofaustin.sharepoint.com/sites/tpwcprg/SitePages/CollabHome.aspx?ovuser=5c5e19f6-a6ab-4b45-b1d0-be4608a9a67f%2cKate.Lunceford%40austintexas.gov&OR=Teams-HL&CT=1772818239865&clickparams=eyJBcHBOYW1lIjoiVGVhbXMtRGVza3RvcCIsIkFwcFZlcnNpb24iOiI1MC8yNjAxMTUxMTExOCJ9&CID=0666fda1-c0af-b000-dea1-83aef501469b&cidOR=SPO). Once it's ready, this new page should be open to all COA employees and named external partners. Shannon will maintain the permissions.Team: Apps, Workgroup: SPP, Type: Sharepoint, Project: CPRG Data Analysis & Reporting2026-03-11T17:52:562026-04-09T21:21:512026-05-14T21:31:39false100615928, 110200023405939987527312closedClosedSUTDSUTD is currently publishing this data regularly through a quick but manual process on a weekly basis. This is a process we can automate and push updates to AGOL nightly.Team: Geo, Type: Integration, Workgroup: SUTD2026-03-11T16:50:432026-03-18T15:19:332026-03-18T15:19:33false80716478405934758527311closedClosedSBO > What application are you using? Other / Not sure > Describe the problem. Computer keeps lagging/buffering > How soon do you need this? Soon — Within a week > Requested By David V. Request ID: DTS26-133650 Workgroup: SBO, Team: Tech Services, Type: Hardware Support2026-03-11T16:42:092026-03-11T18:24:462026-03-11T18:24:46false138721851405927878827309closedClosedOSE- [x] Create Working web map to allow OSE to filter out Parking Zones that are not part of the permits. - [x] Update data from OSE QC - [x] Publish final version of Reserved parking map embedded in the Mobility Guide xB.Workgroup: OSE, Type: Data, Team: Geo, Type: GIS Web Application2026-03-11T16:31:182026-03-23T15:42:222026-03-23T15:42:23false114594205405925830027308closedClosedDTSWith so many FME workspaces being developed over the past couple years, along with more users creating workflows, we need to develop a standard process/organization structure for maintaining these files.Workgroup: DTS, Team: Geo, Type: Operations2026-03-11T16:27:282026-04-14T21:34:022026-04-14T21:34:02false80716478405925496527307closedClosedOSE- [ ] Merge Source data from Right of Way Parking Permits and from Parking Ent. Parking Zone data. - [ ] Publish curated parking permit data to AGOL. Workgroup: OSE, Type: Data, Team: Geo, Type: GIS Web Application2026-03-11T16:26:512026-03-11T16:33:282026-03-11T16:33:28false188904275405919324427306closedClosedMobility Services > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. Genevieve needs to be trained on Microsoft Teams such as scheduling meetings, recording, and saving transcriptions and recordings before they expire. > How soon do you need this? Soon — Within a week > Requested By Genevieve M. Request ID: DTS26-133645 Type: Training, Workgroup: Mobility Services, Team: Tech Services2026-03-11T16:15:252026-03-12T14:38:312026-03-12T14:38:31false68443907, 235511404405885953227305closedClosedCSDReference #25725 # Next Steps ## Goal: Reach out to PARD, someone managing PARD lifeguards (seasonal) - [ ] Research what other departments are doing? ## Contacting PARD - [x] Peggy sent email to Suzanne P. (PARD - AD) >No Response - [x] Asked Allyson H. (PARD) >She suggested talking to Jodi J, Mark M. - [x] Emailed PARD contacts, they were out and contacted their back-ups - [x] Received email from PARD Supervisor on 3/10/26 ## Meet with other Department (PARD) - [x] Set up time to meet, 3/11/26 at 1:00 pm - [ ] Question: How to you handle onboarding seasonal staff (re: Workday platform) - [ ] Timekeeping, w-2, paystubs, earning statements - [ ] Using UKG platform?Team: Apps, Type: Research, Workgroup: CSD2026-03-11T15:16:042026-03-26T21:55:122026-03-26T21:55:12false21112975405833606027302closedClosedLogistics > What application are you using? AMD Data Tracker > Describe the problem. I created a new commodity and it is wrong. I entered stock number 550--8-080030, this is incorrect and should be deleted. Please delete this commodity > How soon do you need this? Soon — Within a week > Requested By Cesar M. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/69b171d069dbe01a9cc34e6b/screenshot20260311084427.png) (31.43kb) Request ID: DTS26-133635 Type: Data, Team: Apps, Product: Finance & Purchasing Portal, Workgroup: Logistics2026-03-11T13:45:342026-04-21T15:10:522026-04-21T15:10:52false61209591405801364627301closedClosedCSD > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. Patricia Walker's MiFi is not working. > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? I need it this morning because Patricia is in the office this morning only. > Requested By Leticia R. Request ID: DTS26-133630 Workgroup: CSD, Team: Tech Services, Type: Hardware Support2026-03-11T12:42:272026-03-11T15:51:032026-03-11T15:51:03false68443907, 133022703405449471027300openMobility Services# Background PLAs want the ability to quickly see a Companie's next COI expiration date from the Companies table. Also, we want to simply the steps a PLA needs to take to approve an application. If we want to introduce a new way of connecting attachments to the Company, instead of the application, we might want to make these updates together. We separated this from a go-live effort to launch with a Companies page. You can check out the original (related) github issue here: https://github.com/cityofaustin/atd-data-tech/issues/26829 [Miro Board ](https://miro.com/app/board/uXjVNj7uM5A=/?moveToWidget=3458764663124637693&cot=14)<img width="1196" height="415" alt="Image" src="https://github.com/user-attachments/assets/ac342bca-3e70-4f49-be65-83dfa9a8a20a" />Team: Apps, Workgroup: Mobility Services, Product: Mobility Services Portal, Project: MSP Operating Authority2026-03-10T22:12:162026-03-10T22:14:14false7612723405441692827299closedClosedMobility Services## Background Sometimes PLAs need to add or delete Vehicles from an application while it is being reviewed. ## Concept of Proposed Update ([LINK](https://miro.com/app/board/uXjVNj7uM5A=/?moveToWidget=3458764663122810123&cot=14)) <img width="704" height="262" alt="Image" src="https://github.com/user-attachments/assets/9124a352-e8a1-4449-b2de-18c1122caed7" /> ## A/C - [x] PLAs can add a vehicle to an application - [x] PLAs can add supporting vehicle doucmentation - [x] PLAs can delete vehicles on an application Team: Apps, Workgroup: Mobility Services, Product: Mobility Services Portal, Project: MSP Operating Authority2026-03-10T21:53:462026-03-17T21:13:072026-03-19T14:42:25false31259724405440302827298open #### To request IT support for specialized equipment, [submit a DTS Service Request](https://atd.knack.com/dts#new-service-request/). ### DTS Support - Link to documentation - Simulators: https://app.gitbook.com/o/-LzDQOVGhTudbKRDGpUA/s/l6pAOnQ4EEhd1LfUEszu/troubleshooting/simulators -Sign Shop Machines: https://app.gitbook.com/o/-LzDQOVGhTudbKRDGpUA/s/l6pAOnQ4EEhd1LfUEszu/troubleshooting/sign-shop-machines - Reach out to [power user first name + last name initial] to request an account, ask questions, or propose an enhancement. - To report a bug or obtain additional support, [submit a DTS Service Request](https://atd.knack.com/dts#new-service-request/). ### Technology This is for the specialized equipment at TPW. It includes the signshop and simulator <img width="1382" height="921" alt="Image" src="https://github.com/user-attachments/assets/a21bab84-2377-4547-9bac-ed69085cdf40" /> --- This Github issue represents a service provided by Austin Transportation and Public Works' [Data & Technology Services](https://austinmobility.io/) team. Team: Tech Services, Service Index, Service: Specialized Equipment Support2026-03-10T21:49:302026-04-08T18:19:31true133022703405439526527297open #### To request IT support or troubleshooting, [submit a DTS Service Request](https://atd.knack.com/dts#new-service-request/). ### DTS Support - Link to documentation - Reach out to [power user first name + last name initial] to request an account, ask questions, or propose an enhancement. - To report a bug or obtain additional support, [submit a DTS Service Request](https://atd.knack.com/dts#new-service-request/). ### Technology A brief description of the technology that powers the application stack, e.g. front-end framework, database technology, cloud services vendor. If SAAS, mention the vendor. If this product has a Github repository, link to it here. <img width="1382" height="921" alt="Image" src="https://github.com/user-attachments/assets/a21bab84-2377-4547-9bac-ed69085cdf40" /> --- This Github issue represents a service provided by Austin Transportation and Public Works' [Data & Technology Services](https://austinmobility.io/) team. Team: Tech Services, Service Index, Service: General IT Support & Troubleshooting2026-03-10T21:47:222026-03-10T21:47:39false133022703405438687027296closedClosedTPW## Goal Conduct QC on the Site Improve records to see if Street Banner pages need attention Addressing the following: ## Reference - Parent Issue #26922 - [Accessibility Document](https://docs.google.com/document/d/16C0TbiXZohpP4f3XieCum5VFiPRPef9h9l6pqayQKbo/edit?tab=t.s5q9n3d7fsc) ## Steps - Log into SiteImprove - If coming upon Common Issues > Report to Knack - Log our AssetsTeam: Apps, Type: Testing, Workgroup: TPW2026-03-10T21:45:082026-04-03T21:33:332026-04-03T21:33:33false21112975404666745527255closedClosedSBO > What application are you using? Other / Not sure > Describe the problem. As per conversation with V. Requesting personnel to make sure equipment works and is connected to the monitors/and teams for a meeting. Also setting up an appointment in a calendar. Wednesday, March 11th at 7:30am. > How soon do you need this? Soon — Within a week > Requested By Monika S. Request ID: DTS26-133525 Workgroup: SBO, Team: Tech Services, Type: Hardware Support2026-03-09T16:42:112026-03-11T19:18:412026-03-11T19:18:51false138721851405438230227295open #### To request hardware setup and support, [submit a DTS Service Request](https://atd.knack.com/dts#new-service-request/). ### DTS Support - Link to documentation - Reach out to [power user first name + last name initial] to request an account, ask questions, or propose an enhancement. - To report a bug or obtain additional support, [submit a DTS Service Request](https://atd.knack.com/dts#new-service-request/). ### Technology A brief description of the technology that powers the application stack, e.g. front-end framework, database technology, cloud services vendor. If SAAS, mention the vendor. If this product has a Github repository, link to it here. <img width="1382" height="921" alt="Image" src="https://github.com/user-attachments/assets/a21bab84-2377-4547-9bac-ed69085cdf40" /> --- This Github issue represents a service provided by Austin Transportation and Public Works' [Data & Technology Services](https://austinmobility.io/) team. Team: Tech Services, Service Index, Service: Hardware Setup & Support2026-03-10T21:43:582026-03-10T21:44:05false133022703405432037627294open #### To request help with software licenses or account management, [submit a DTS Service Request](https://atd.knack.com/dts#new-service-request/). ### DTS Support - Link to documentation - Reach out to [power user first name + last name initial] to request an account, ask questions, or propose an enhancement. - To report a bug or obtain additional support, [submit a DTS Service Request](https://atd.knack.com/dts#new-service-request/). ### Technology A brief description of the technology that powers the application stack, e.g. front-end framework, database technology, cloud services vendor. If SAAS, mention the vendor. If this product has a Github repository, link to it here. <img width="1382" height="921" alt="Image" src="https://github.com/user-attachments/assets/a21bab84-2377-4547-9bac-ed69085cdf40" /> --- This Github issue represents a service provided by Austin Transportation and Public Works' [Data & Technology Services](https://austinmobility.io/) team. Team: Tech Services, Service Index, Service: Software Licenses & Account Management2026-03-10T21:28:172026-03-10T21:31:07false133022703405405681527293closedClosedROW > What application are you using? AMANDA > Describe the problem. ## Include Co-Applicant Email in “To” Line for ROW Permit Folder Summary Report Emails ### Description: ROW Permitting Supervisors have requested that the Co-Applicant People record associated with ROW Permit folders automatically populate their email address in the “To” field when sending the following Folder Summary Report emails: - Right of Way Excavation Permit – Email (50510) - Temp Use Permit ROW Use – Email (50551) - Valet Operator Permit – Email (50554) - Valet Parking Permit – Email (50553) - Temporary Valet Parking – Email (50567) - Vending Permit – Email (50552) - Parking Permit – Email (50558) - Driveway SideWalk Permit – Email (50561) - PSM – Permit Report – Email (85012) ### Business Need: Some legacy GFT permits have permit holders requesting extensions who are not the original applicants and do not have access to the original applicant’s email inbox. Including the Co-Applicant email ensures they receive permit documentation directly. ### Current Workaround: Staff manually add the Co-Applicant email address to notifications sent through AMANDA. In some cases, a People record is also created and linked to a user account so the permit holder can print the permit through the AB+C Portal. ### Requested Change: If a Co-Applicant People record exists on the folder and has an email address, automatically include that email in the “To” field when sending the listed Folder Summary Report emails. > How soon do you need this? Soon — Within a week > Requested By Russell B. Request ID: DTS26-133625 Workgroup: ROW, Type: Enhancement, Product: AMANDA, Team: AMANDA2026-03-10T20:27:082026-03-13T19:43:042026-03-13T19:43:04false49930868405405378927292closedClosedOCE St Elmo ## Device & User Information (first name and last initial, no last names) Laptop & Ron, K ## What's the problem? User says the monitor is not working and need to look into the issue ## What did you do to resolve the issue Have checked if the connections are being given perfectly and make sure everything is placed properly. Then seems like the display cable was wrongly connected and reconnected back to the dock and it worked.Type: IT Support, Workgroup: OCE, Team: Tech Services, Type: Hardware Support2026-03-10T20:26:302026-03-10T20:26:462026-03-10T20:26:46false138721851405400841527291closedClosedDTS- [x] Container Element is Empty : remove empty ul tags (Waiver, SIF, Customer Portal home) - [x] Container Element is Empty : remove empty ol tags (NTA, TA) - [x] Set Alt Text for Scroll to top/bottom Viewport Buttons - [x] Set Alt Text for Council District Map (Contact Us) - [x] Update ABC Portal Link Contrast: Use darker blue link color (Waiver Request)Workgroup: DTS, Team: Apps, Product: TDS Portal, Type: Design2026-03-10T20:16:052026-04-15T16:54:082026-04-15T16:54:08false67915167405391613827290closedClosedMobility ServicesResolve MSP accessibility issues https://docs.google.com/document/d/16C0TbiXZohpP4f3XieCum5VFiPRPef9h9l6pqayQKbo/edit?tab=t.46gaw21qzq9v#heading=h.3xav3z3i5cgoTeam: Apps, Workgroup: Mobility Services2026-03-10T19:55:282026-04-17T18:39:032026-04-17T18:39:03false31259724404754557127263openDTS- [x] [List](https://docs.google.com/document/d/1SA3iEyfiBlnxgx2miYn5EncVeUrQyOtUfAk-93574z8/edit?tab=t.7cmjjcklmd7h#heading=h.4qok3hnuphc5) each core service that the Enterprise Case Management Team provides ATPW, the COA, or the public - Keep the list as short as possible; generic is ok - we don't want too many different services - What will make sense to a user when they're looking for help? - Help us communicate DTS's ongoing work to support ATPW - such as consultation, training, or assistance to improve the use of data and technology - [ ] Create a service index for each Enterprise Case Management service on that list - Use this [template](https://github.com/cityofaustin/atd-data-tech/issues/new?template=-all-purpose--service-index.md) - Aim for a concise description - Include links when possible - Source an image - [ ] Review/refine the index with the Enterprise Case Management TeamWorkgroup: DTS, Type: Documentation, Product: DTS Website, Team: AMANDA, Project: DTS "Services"2026-03-09T19:43:512026-04-22T02:37:27false49930868, 110200023405389963027289openNetwork support is provided by the DTS Tech Services Team to keep TPW staff effectively connected to the network. #### To request network support, [submit a DTS Service Request](https://atd.knack.com/dts#new-service-request/). ### DTS Support - [Gitbook documentation: Drives](https://app.gitbook.com/o/-LzDQOVGhTudbKRDGpUA/s/l6pAOnQ4EEhd1LfUEszu/tech-services/helpful-links#drives) - If you're having internet issues, [NetMotion](https://atx.servicenowservices.com/now/nav/ui/classic/params/target/kb%3Fsys_kb_id%3D77827a5797ef12100eacb247f053af32%26id%3Dkb_article_view%26sysparm_rank%3D1%26sysparm_tsqueryId%3D75e89e251b23f6d47d61a6cbe54bcb76) is most likely the problem; try to disconnect and then reconnect - If your internet speed is slow while working from home, running a [speed test](https://www.google.com/search?q=speed+test&oq=speed+test&gs_lcrp=EgZjaHJvbWUqBggAEEUYOzIGCAAQRRg7Mg0IARAAGIMBGLEDGIAEMg8IAhAAGAoYgwEYsQMYgAQyBwgDEAAYgAQyBwgEEAAYgAQyDQgFEAAYgwEYsQMYgAQyDQgGEAAYgwEYsQMYgAQyBggHEAUYQNIBCDE5MzJqMGo3qAIAsAIA&sourceid=chrome&ie=UTF-8) can help identify a location with better connection - To report a bug or obtain additional support, [submit a DTS Service Request](https://atd.knack.com/dts#new-service-request/) ### Technology - Computer connections, cables, wall plates, etc. <img width="1382" height="921" alt="Image" src="https://github.com/user-attachments/assets/a21bab84-2377-4547-9bac-ed69085cdf40" /> --- This Github issue represents a service provided by Austin Transportation and Public Works' [Data & Technology Services](https://austinmobility.io/) team. Team: Tech Services, Service Index, Service: Network Support2026-03-10T19:52:242026-03-10T21:45:31false133022703405363475927287closedClosedATSD > What application are you using? Other / Not sure > Describe the problem. Was looking to get a new headset (with mic) as my office use one is not working well. > How soon do you need this? Flexible — An extended timeline is OK > Requested By Milan T. Request ID: DTS26-133620 Workgroup: ATSD, Team: Tech Services, Type: Hardware Support2026-03-10T19:00:372026-03-12T13:17:162026-03-12T13:17:23false235511404405360707727286openAMD > What application are you using? AMD Data Tracker > Describe the problem. Please publish detector comments to detector data hub feed > Describe the outcome you'd like to see when this feature is implemented. Published detector comments to detector data hub feed > Describe any workarounds you currently have in place or alternative solutions you've considered. None > Requested By Allyson R. Request ID: DTS26-133615 Workgroup: AMD, Team: Apps, Need: 2-Should Have, Type: Enhancement, Product: AMD Data Tracker2026-03-10T18:54:092026-03-10T19:03:41false61209591405356815927285closedClosedDistrict Maintenance > What application are you using? Other / Not sure > Describe the problem. computer monitor not changing, fuzzy and blurry, and it's enlarged > How soon do you need this? Soon — Within a week > Is there anything else we should know? ASAP at Kramer Ln > Requested By Adam S. Request ID: DTS26-133610 Workgroup: District Maintenance, Team: Tech Services, Type: Hardware Support2026-03-10T18:45:342026-03-12T18:30:592026-03-12T18:30:59false68443907, 133022703405349618427284closedClosedOSE > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. I need access to this calendar on outlook "Transportation Special Events Calendar". Thank you. > How soon do you need this? Soon — Within a week > Is there anything else we should know? I need to be able to check out my division's vehicles for field inspections. > Requested By Jessie M. Request ID: DTS26-133605 Workgroup: OSE, Type: IT Support, Team: Apps, Provider: ATS2026-03-10T18:30:332026-03-11T16:50:562026-03-11T16:50:56false67915167405330157527283closedClosedVZUpdate VZV packages to the latest available versions.Team: Dev, Need: 2-Should Have, Workgroup: VZ, Product: Vision Zero Crash Data System, Type: Tech Debt, Type: Security2026-03-10T17:49:332026-04-02T18:34:022026-04-02T18:34:02false14793120405320508627282openTPWWhen signed into the app, users see a service request link in the navigation menu. We fill in the app with a url parameter, and we could also input the email from the user's session so they don't have to type it in. **In Scope** - Update all in-app links to the service request form to populate email (just like the one in the fallback component h/t @chiaberry) **Not in scope** - Updating the link on the login page since there is no sessionTeam: Dev, Need: 3-Could Have, Type: Enhancement, Product: Moped, Type: Snackoo 🍫, Workgroup: TPW2026-03-10T17:31:032026-03-12T20:34:30false405299245527281closedClosedHR > What application are you using? Other / Not sure > Describe the problem. Mouse stopped working may need a new keyboard? > How soon do you need this? Flexible — An extended timeline is OK > Is there anything else we should know? Very flexible > Requested By Hannah B. Request ID: DTS26-133600 Workgroup: HR, Team: Tech Services, Type: Hardware Support2026-03-10T16:51:122026-03-10T19:06:572026-03-10T19:06:57false235511404405289913627280openHR > What application are you using? Human Resources Portal > Describe the problem. We are close to having the department Safe Driving SOP approved. Once approved we need an acknowledgment space in Knack, HR Portal. > Describe the outcome you'd like to see when this feature is implemented. Department wide acknowledgement > Describe any workarounds you currently have in place or alternative solutions you've considered. Paper process. > Is there anything else we should know? The SOP is not complete. Once it is a huge safety training incitive will follow. > Requested By Jennifer W. Request ID: DTS26-133595 Workgroup: HR, Team: Apps, Need: 2-Should Have, Type: Enhancement, Product: Human Resources Portal2026-03-10T16:33:092026-04-01T13:44:16false21112975, 170656233315785737323189closedClosedDTSAdd assignees to GitHub payload that gets sent to Socrata https://github.com/cityofaustin/atd-service-bot/blob/production/issues_to_socrata.py#L63 Spike issue by Susanne & Charlie: #23079 Workgroup: DTS, Type: Data, Team: Dev, Project: DTS Service Delivery 2.02025-06-18T18:48:162025-08-11T21:07:072025-08-11T21:07:07false30810522405263542427279closedClosedROW# With ATS: INC0562696 ### Acceptance Criteria - The folder RSN 12340612 with Permit number 2019-204049 RW does not show details when viewing in ABC Portal, both through My Permits page and Public Search page. --- ### Change Management - 3/23/26 - Vish - Updated AC and moved to Backlog --- > What application are you using? AMANDA > Describe the problem. ## ABC Portal – Folder Details Not Visible for Permit 2019-204049 RW (RSN 12340612) ### Issue: ROW has identified a visibility issue in the ABC Portal where Folder Details are not visible for a specific permit. Affected Permit: - 2019-204049 RW (RSN: 12340612) Details: When viewing the permit in the ABC Portal through both My Permits/Cases & Older Permits/Cases and Public Search, the Folder Details section is not displaying any information. <img width="863" height="317" alt="Image" src="https://github.com/user-attachments/assets/5a0e9bc2-2167-42e3-b579-9f5a325b0931" /> <img width="846" height="305" alt="Image" src="https://github.com/user-attachments/assets/0f1e300a-99d0-4957-8239-612309cc090f" /> Expected Result: Folder Details should be visible to customers in both My Permits/Cases & Older Permits/Cases and Public Search. Request: Please investigate why Folder Details are not displaying in the ABC Portal for this permit. > Website Address https://abc.austintexas.gov/citizenportal/app/folder-detail Internet Browser: Chrome > Requested By Russell B. Request ID: DTS26-133590 Workgroup: ROW, Type: Bug Report, Impact: 3-Minor, Need: 1-Must Have, Product: AMANDA, Provider: ATS, Team: AMANDA2026-03-10T15:42:082026-04-17T19:28:502026-04-27T17:49:04false49930868, 63309637405246274927278openROW### Acceptance Criteria - The logged in user should see all folder processes same as the public user sees (remove the rule only showing processes with assigned users). ### Change Management - 4/2/26 - Vish - Updated AC, moving to Backlog --- > What application are you using? AMANDA > Describe the problem. ## ABC Portal – Linked Users See Less Process Detail Than Public Search ### Issue: ROW has identified a visibility inconsistency between the ABC Portal and Public Search. When an internet user is assigned as the Parent ID for a contact or co-applicant on a permit, the information visible in the portal appears to be less than what is available through Public Search. ### Details: - In **ABC Portal (My Permits/Cases & Older Permits/Cases)** the tab is labeled **“Permit Work Flow.”** - In **Public Search**, the equivalent tab is labeled **“Processes and Notes.”** - The **Public Search view shows more process details** than what is visible to the linked internet user in the portal. ### Impact: Customers linked to permits cannot see important workflow details (e.g., **corrective actions, inspections, and enforcement notes)**, creating communication gaps and customer service disruptions. ### Expected Result: Linked internet users should have **equal or greater visibility** to process/workflow details compared to Public Search. ### Request: Please investigate the **visibility logic between the Portal Permit Work Flow tab and the Public Search Processes and Notes tab** to determine why linked users are seeing reduced information. > Website Address https://abc.austintexas.gov/citizenportal/app/folder-detail Internet Browser: Chrome > Requested By Russell B. Request ID: DTS26-133585 Workgroup: ROW, Type: Bug Report, Impact: 2-Major, Need: 1-Must Have, Product: AMANDA, Team: AMANDA2026-03-10T15:12:092026-05-12T15:10:00false49930868, 51680715, 63309637405216831127277closedClosedOCE > What application are you using? Other / Not sure > Describe the problem. Admin rights Google Earth > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? Strange will put in > Requested By Ramesh B. Request ID: DTS26-133580 Type: IT Support, Workgroup: OCE, Team: Tech Services2026-03-10T14:24:092026-03-10T18:33:412026-03-10T18:33:41false235511404405212940527276closedClosedSPP > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. Cameria > Is there anything else we should know? no Internet Browser: Other > Requested By Brianna F. Request ID: DTS26-133575 Workgroup: SPP, Team: Tech Services, Type: Hardware Support2026-03-10T14:18:102026-03-11T12:43:512026-03-11T12:43:51false164183211405202545627275closedClosedUrban Forestry# Request Details Page Features - Details at the top should show information submitted by [requester](https://builder.knack.com/atd/urban-forestry/pages/scene_112) - Admin menu - Button to `Assign PM` - User populates the `Assign To` field - Button to `Intake Request` - Fields: - Maximo Work Order ID - Funding (yes/no) - FDU (if funding is yes) - Task Order (if funding is yes) - Source - Button to create `Contractor Work Ticket` - If possible, copy functionality and format from #26931) - Button to add attachments - Attachments table - Button to add comments with the ability to email comments to the requester - Comments tableType: Feature, Team: Apps, Workgroup: Urban Forestry, Product: Urban Forestry2026-03-10T14:02:222026-04-01T14:02:262026-04-01T14:02:26false67915167405171350527274openCreate a Historical Meetings page for the Public Portal to view meetings from the past years. <img width="569" height="440" alt="Image" src="https://github.com/user-attachments/assets/bf7b1f83-12ec-480f-8d19-4869a5dc7635" /> 2026-03-10T13:10:042026-04-30T20:38:50false167787744405167488227273closedClosedFinance > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. I can’t log into my computer, and web-based SharePoint says my email is invalid. > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? I can’t log into my computer, so I can’t work until it is resolved. > Requested By Michael B. Request ID: DTS26-133570 Workgroup: Finance, Type: IT Support, Team: Tech Services2026-03-10T13:03:072026-03-11T14:45:192026-03-11T14:45:20false164183211405141009827272closedClosedOCE > What application are you using? Other / Not sure > Describe the problem. Blue Beam update required for my laptop. Strange completed. > How soon do you need this? Soon — Within a week > Requested By Stephen B. Request ID: DTS26-133565 Type: IT Support, Workgroup: OCE, Team: Tech Services2026-03-10T12:18:112026-03-10T15:14:452026-03-10T15:14:45false235511404379037336426207open<img width="934" height="626" alt="Image" src="https://github.com/user-attachments/assets/01138667-e324-4bb4-ae5f-18e82f2fab47" /> Parent 25-199596 <img width="914" height="478" alt="Image" src="https://github.com/user-attachments/assets/b07aa985-e945-4ac0-af71-2622efa9ba0e" />Type: Data, Product: Maximo, Team: Maximo2026-01-07T21:13:062026-01-08T15:33:25false134445095404902433827271closedClosedDTSWe have some [other website update requests](https://github.com/cityofaustin/atd-data-tech/issues/26747) coming soon, but, for now, but our highest priority is replacing the "Issues" tab, which refers to now-obsolete Zenhub pipelines, with a link. On individual project pages ([example](https://austinmobility.io/projects/15552)), 1. Remove "Issues" tab 2. Replace the "Workgroup(s)" heading with "Division(s)" 3. Replace the "Issue" heading with "Learn More" 4. Replace the issue # (linked to the project index) with `GitHub Issue | Tasks` - "GitHub Issue" text hyperlinked to the same link as the issue # now (its GitHub project index) ([example](https://github.com/cityofaustin/atd-data-tech/issues/15552)) - ` | ` is a space, pipe character, & space - "Tasks" text hyperlinked to the GitHub issues page filtered down to issues with the relevant `Project:` label ([example](https://github.com/cityofaustin/atd-data-tech/issues?q=is%3Aissue%20state%3Aopen%20label%3A%22Project%3A%20Mobility%20Project%20Impact%20Analysis%22)) ## Before <img width="1002" height="665" alt="Image" src="https://github.com/user-attachments/assets/eaf88726-509d-44ca-a9ae-928e850beedd" /> ## After <img width="1405" height="822" alt="Image" src="https://github.com/user-attachments/assets/7aa1dcb4-1435-4a63-9663-ed634c30671a" />Workgroup: DTS, Team: Dev, Product: DTS Website2026-03-10T02:46:212026-04-10T16:57:092026-04-17T22:07:04false67130963404811627427270closedClosedOCE > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. modify laptop to allow Clickshare apt to connect to the St Elmo meeting room screen . This is a comfirmation that the moficication was done 1030 AM Monday March 9th at Se Elmo. > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? meeting is Wed Mar 11th . On-ste technician did the modification and system ws tested and working by 10:30 AM for presentation practice session . > Requested By Ron K. Request ID: DTS26-133560 Impact: 1-Severe, Workgroup: OCE, Team: Tech Services, Type: Hardware Support2026-03-09T21:57:092026-03-10T14:06:272026-03-10T14:06:27false68443907, 133022703, 138721851404811619527269closedClosedSUTD > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. Microsoft Word error and unable to save anything in powerpoint - I've done some troubleshooting and have filled Craig Jacobs in > Is there anything else we should know? I'll be in the TPW office tomorrow, hoping to drop off my laptop during our quarterly division meeting Internet Browser: Chrome > Requested By Johanna V. Request ID: DTS26-133555 Type: Bug Report, Impact: 2-Major, Workgroup: SUTD, Team: Tech Services, Product: O3652026-03-09T21:57:082026-03-10T18:46:252026-03-10T18:46:26false164183211404798606427268openSMO > What application are you using? Smart Mobility Office Portal > Describe the problem. The Pilot Program is currently managed via myself and the Office of the Director. Please see a few minor tweaks to the page and the submission form. These were previosusly discussed with DTS verbally but not yet submitted for processing. Thank you! *** website: https://www.austintexas.gov/department/emerging-mobility-technology Text: Emerging Mobility Technology seeks to foster creative mutually beneficial partnerships to support the safe development, testing, and integration of emerging mobility solutions into Austin’s transportation network. This testing offers a preview of the technology that may soon arrive on Austin streets, and in this way, the Smart Mobility office helps prepare Austin Transportation to manage the emerging technology that is on the horizon. TAPCO TAPCO recently deployed technology in Austin to test their Connected Vehicle Pedestrian Crosswalk Warning System. This pilot will test the system's ability to improve pedestrian safety by informing drivers when they are approaching pedestrians who are crossing the street. When the crosswalk’s push-button is activated, the system will send communications to nearby connected vehicles that pedestrians are present and crossing the street in their intended path. Connected vehicles can use this wireless technology to communicate with infrastructure and other vehicles, and their features include displaying basic safety messages to drivers. The system also provides warnings to drivers of non-connected vehicles using highly visible, rectangular rapid-flashing beacons on both sides of the road. This pilot will also help the City develop a process for retrofitting older infrastructure with the new connected vehicle technology. VELODYNE The Smart Mobility Office is piloting with Velodyne Lidar to analyze road safety and mobility through the collection of real-time traffic data. An AI-powered software solution is combined with a laser sensor or LiDAR to monitor road networks, and generate real-time traffic data such as near-miss incidents and Advanced Traffic Signal Performance Metrics and Safety Analytics (ATSPM). Unlike many camera-based solutions, LiDAR works in any weather or lighting conditions and creates a real-time 3D perception for all types of road users with a single sensor at the corner of intersections NTT-SMART CITY PLATFORMS The Smart Mobility Office is piloting NTT's Smart City Platform which has the potential to digitally transform traffic management operations through the real-time detection and notification of specific traffic conditions. The deployments will be evaluated for their capability to bring better situational awareness at selected locations by collecting, analyzing and reporting of various transportation situations such as wrong-way driving incidents as well as vehicle counts, volumes and trends. Automating the production of data analytics through event or rule based algorithms can be a highly cost-effective means to augment personnel by directing their attention to key events and quickly aggregating raw data for further analysis. Request: Change 3 instances of “Smart Mobility” to “Emerging Technology” Second request: (attached) On submission form (on website) change "Smart Mobility" to "Emerging Technology" where circled. Thank you! > How soon do you need this? Flexible — An extended timeline is OK > Requested By Heather B. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/69af3a4e81ddb21b41a02fc1/doc26030916_08_48.pdf) (73.35kb) Request ID: DTS26-133550 Team: Apps, Workgroup: SMO, Type: Enhancement, Product: Smart Mobility Office Portal2026-03-09T21:24:132026-03-09T21:50:37false7612723404797253927267closedClosedSMD > What application are you using? SMD Data Tracker > Describe the problem. Access to Contractor Completed Items Report for two TRP Contractor employees: . > How soon do you need this? Unsure > Requested By Cathy K. Request ID: DTS26-133545 Workgroup: SMD, Type: IT Support, Team: Apps, Product: SMD Data Tracker2026-03-09T21:21:112026-03-24T23:03:242026-03-24T23:03:24false61209591404775681627266closedClosedDTS**Describe the bug** The Austinmobility.io "Products" page is supposed to display all DTS products, i.e. all open GitHub issues with the label `Product Index`. The change took place after the #26281 and we assume that the #26950 changes need to be tweaked. <img width="1624" height="1061" alt="Image" src="https://github.com/user-attachments/assets/f19a6855-2f3b-40b9-8398-eaba69a8384b" /> **URL** Projects page: https://austinmobility.io/products GH product index for one of the issues displayed: https://github.com/cityofaustin/atd-data-tech/issues/2351 **How would you rate the impact of this issue?** - [ ] Severe — cannot perform work, no workaround - [ ] Major — can only perform work using a workaround - [x] Minor — can perform work, but could be easier or faster - [ ] Does not affect work performance - [ ] UnsureWorkgroup: DTS, Type: Bug Report, Impact: 3-Minor, Team: Dev, Product: DTS Website, Type: Product Ops2026-03-09T20:30:152026-03-11T15:17:172026-03-11T15:17:17false12474808404772413927265openDTS- [ ] [List](https://docs.google.com/document/d/1SA3iEyfiBlnxgx2miYn5EncVeUrQyOtUfAk-93574z8/edit?tab=t.7cmjjcklmd7h#heading=h.blvnb4t9qvjo) each core service that the Apps Team provides ATPW, the COA, or the public - Keep the list as short as possible; generic is ok - we don't want too many different services - What will make sense to a user when they're looking for help? - Help us communicate DTS's ongoing work to support ATPW - such as consultation, training, or assistance to improve the use of data and technology - [ ] Create a service index for each Apps service on that list - Use this [template](https://github.com/cityofaustin/atd-data-tech/issues/new?template=-all-purpose--service-index.md) - Aim for a concise description - Include links when possible - Source an image - [ ] Review/refine the indices with the Apps TeamWorkgroup: DTS, Team: Apps, Type: Documentation, Product: DTS Website, Project: DTS "Services"2026-03-09T20:22:402026-04-22T02:37:41false21112975, 100615928, 110200023404766004327264closedClosedOCE > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. Can you please add me in the following group emails 1. ATPW OCE DL, 2. TPW OCE material review DL Thank you. > How soon do you need this? Urgently — Critical that this is addressed today > Requested By Ramesh B. Request ID: DTS26-133540 Type: IT Support, Impact: 1-Severe, Team: Apps, Provider: ATS, Workgroup: OCE, Product: O3652026-03-09T20:09:072026-03-09T21:42:232026-03-09T21:42:23false67915167378935157526186openTDS### We will capture the weekly meeting notes in this issue. We meet each week on Fridays for 1 hour. Type: Meeting, Team: Apps, Workgroup: TDS, Product: TDS Portal2026-01-07T16:03:452026-02-27T19:55:04false49930868, 67915167404749493927262openDTS- [x] [List](https://docs.google.com/document/d/1SA3iEyfiBlnxgx2miYn5EncVeUrQyOtUfAk-93574z8/edit?tab=t.7cmjjcklmd7h#heading=h.km1rc7k2sipk) each core service that the Tech Services Team provides TPW, the COA, or the public - Keep the list as short as possible; generic is ok - we don't want too many different services - What will make sense to a user when they're looking for help? - Help us communicate DTS's ongoing work to support TPW - such as consultation, training, or assistance to improve the use of data and technology - [ ] Create a service index for each Tech Services service on that list - Use this [template](https://github.com/cityofaustin/atd-data-tech/issues/new?template=-all-purpose--service-index.md) - Aim for a concise description - Include links when possible - Source an image - [x] Assign each index to Matt and move to the `Ongoing` GHP status - [ ] Review/refine the indices with the Tech Services Team - [ ] Review Type labels - won't need the same type & service labels - but will need type labels for subgroups of a service - [ ] Moving forward, apply the applicable GitHub `Service` label to incoming issues Workgroup: DTS, Type: Documentation, Product: DTS Website, Team: Tech Services, Project: DTS "Services"2026-03-09T19:33:082026-04-22T02:37:10false110200023, 133022703404742722127261openDTSServices should account for all work we do that is not part of a Project. Moving forward, every issue **must** have a label for - `Service:` or `Project:` - `Team:` Issues **may** also have a label for - `Product:` - `Type:` - for buckets of issues within a Service ### To do - [x] [List](https://docs.google.com/spreadsheets/d/1BsOklJsJiIIqdlmtNtr9peL3URS7Hdu9RVj4D97701k/edit?gid=1382085411#gid=1382085411) each core service that the Geo Team provides ATPW, the COA, or the public - Keep the list as short as possible; generic is ok - we don't want too many different services - What will make sense to a user when they're looking for help? - Help us communicate DTS's ongoing work to support ATPW - such as consultation, training, or assistance to improve the use of data and technology - [ ] Create a service index for each Geo service on that list - Convert applicable [product indices](https://github.com/cityofaustin/atd-data-tech/issues?q=is%3Aissue%20state%3Aopen%20AND%20label%3A%22Product%20Index%22%20label%3A%22Service%3A%20Geo%22) into service or type indices - #16216 - #16215 - Any [others](https://github.com/cityofaustin/atd-data-tech/issues?q=is%3Aissue%20state%3Aopen%20AND%20label%3A%22Product%20Index%22%20label%3A%22Service%3A%20Geo%22)? - Use this [template](https://github.com/cityofaustin/atd-data-tech/issues/new?template=-all-purpose--service-index.md) to create a new index - Aim for a concise description - Include links when possible - Source an image - [ ] Review/refine the indices with the Geo TeamWorkgroup: DTS, Team: Geo, Type: Documentation, Product: DTS Website, Project: DTS "Services"2026-03-09T19:19:502026-05-11T21:18:34false80716478, 110200023404740025427260openDTSFor each DTS service index, replace the generic link to the DTS service request with a link that pulls up a pre-filtered view of the DTS service request. Workgroup: DTS, Team: Dev, Type: Enhancement, Product: DTS Website2026-03-09T19:13:192026-03-12T18:43:14false404727895827259closedClosedOCE > What application are you using? Other / Not sure > Describe the problem. Covert files > How soon do you need this? Urgently — Critical that this is addressed today > Requested By Karin H. Request ID: DTS26-133535 Type: IT Support, Impact: 1-Severe, Workgroup: OCE, Team: Tech Services2026-03-09T18:45:342026-03-10T13:30:422026-03-10T13:30:42false164183211404705600627258closedClosedOPM > What application are you using? Other / Not sure > Describe the problem. I was trying to use Robin to reserve hoteling space at Rio, but I got an error message after logging in - it seems like we no longer have a workspace/desks tied to the account. I asked around on my team and several other folks were getting the same message/no one was able to access actual desks. I think this is a DTS thing, but let me know if I should ask CTM instead! > Website Address https://dashboard.robinpowered.com/city-of-austin/office?end=2025-06-10T00:00:00Z&duration=30&capacity=0&locations=22862&levels=304475 Internet Browser: Internet Explorer > Requested By Rachel V. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/69af093a95e7a5d30134cde9/robinerrormessage.png) (35.12kb) Request ID: DTS26-133530 Type: IT Support, Impact: 3-Minor, Team: Apps, Workgroup: OPM2026-03-09T17:57:072026-03-09T19:11:352026-03-09T19:11:35false21112975404671604227257closedClosedLDEFrom: Amandaprodmb@austintexas.gov <Amandaprodmb@austintexas.gov> Sent: Monday, March 9, 2026 9:00 AM To: TPW Land Management2 <LandManagement2@austintexas.gov> Subject: AMANDA Batch Scheduler Error - JobInstance: 684844 Dear Sir/Madam, An error was encountered while executing batch job. - JobInstanceRSN: 684844 - JobRSN: 144 - JobDesc: LM - Master Report - ServerIP: 10.66.57.20 - Connection Cache: amd7boff - ErrorMessage: Report file [\\coacd.org\dfs\Amanda\BrowserForms\PROD\73002_f_lm_master_report.rpt](file:///coacd.org/dfs/Amanda/BrowserForms/PROD/73002_f_lm_master_report.rpt) not found Regards, AMANDA Batch Scheduler.Type: Bug Report, Impact: 2-Major, Need: 1-Must Have, Product: AMANDA, Provider: LaunchIT, Workgroup: LDE, Team: AMANDA2026-03-09T16:51:102026-03-12T16:24:592026-03-12T16:25:00false44907715, 49930868, 63309637404667915427256openRemind users to 1. Update external customers about the changes (Russ). Update documentation on ABC. (Paloma might have editing permissions). 2. Remove Resubmittal option from the Smartsheet form. (Russ may be able to help) 3. Update verbiage on austintexas.gov to mention resubmittals. (Swapna?) 4. Update GIS Applications (Ulfath to reach out to Andrew and Zac, Jack Driscol (CDS)) - Schedule a meeting) (e) Reach out to AW.Product: AMANDA, Team: AMANDA, Project: UC Resubmittals2026-03-09T16:44:282026-05-04T16:12:31false167787744378931696726185closedClosedAMDScheduling a builder huddle to evaluate the project to streamline signal and PHB requests, evaluations, and studies.Type: Meeting, Workgroup: AMD, Team: Apps, Product: AMD Data Tracker2026-01-07T15:54:042026-02-04T15:03:342026-02-04T15:03:34false21112975, 31259724, 61209591, 67915167, 100615928404652949927254closedClosedSBO### Discussed changes during our meeting with 3/9 - Add Work Type: - Pothole - Pavement Failure - Utility Cuts - Alley Maintenance - Move these closer to the CSR Number: Location and Nearest Cross Street - Secondary Page - Add Attachments button - Attachments Table Also address @dianamartin observations upon initial review: - WO Details page - Edit Button (do we need to hide this? I know there is no status on here) - Materials input page (it's on a page without the ability to review the entered information) - Add work details on this page? - Process redirect - 1. Fill out work order, then add materials, submit - then go to details - 2. Fill out work order and then go to details, add materials, submit? - Follow-up questions - Ask Junior and Dispatcher about adding statuses? Team: Apps, Type: Enhancement, Workgroup: SBO, Product: SBO Operations, Project: Mas9 Maximo Upgrade2026-03-09T16:15:412026-03-23T17:28:352026-03-23T17:28:35false61209591, 133040608404623388327253closedClosedTPWDuring scoping of the funding enhancements, Ivonne mentioned that having typeahead for subproject ids would be nice. It would give immediate feedback about what eCAPRIS subproject ids are available to associate with Moped projects. This would also help out with testing the feature during development and QA testing instead of needing to find one in the database. **In Scope** - Update the eCAPRIS subproject id input with autocomplete that presents unique subproject id options available from the `ecapris_subproject_funding` table - Same input style as FDU dropdown in funding table (bonus if making it into reusable component) - Removed any unused eCAPRIS subproject id validation logicTeam: Dev, Need: 2-Should Have, Type: Enhancement, Product: Moped, Workgroup: TPW2026-03-09T15:22:492026-03-26T14:54:502026-03-26T14:54:50false37249039404617726227252closedClosedHR > What application are you using? Human Resources Portal > Describe the problem. New Z drive map is not working. > How soon do you need this? Soon — Within a week > Requested By Gary G. Request ID: DTS26-133520 Workgroup: HR, Type: IT Support, Product: Human Resources Portal, Team: Tech Services2026-03-09T15:12:082026-03-10T17:25:302026-03-10T17:25:30false133022703404609882027251closedClosedATSD > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. Unknowingly to us, the agenda/notes for a recurring meeting was being held in Laura's OneNote. The link is now dead and we really need access. > How soon do you need this? Soon — Within a week > Is there anything else we should know? Need to address before our next meeting on 3/16. > Requested By Caitlin D. Request ID: DTS26-133515 Workgroup: ATSD, Type: IT Support, Team: Apps, Provider: ATS, Product: O3652026-03-09T14:57:072026-03-09T21:39:552026-03-09T21:39:55false67915167404582977427250closedClosedOCE > What application are you using? Other / Not sure > Describe the problem. Access to the smart sheet in order to edit it, tried by V and submit to him. > How soon do you need this? Soon — Within a week > Requested By Michael G. Request ID: DTS26-133510 Type: IT Support, Workgroup: OCE, Team: Tech Services2026-03-09T14:09:112026-03-10T20:21:242026-03-10T20:21:25false138721851404573262627249closedClosedVZ > What application are you using? Other / Not sure > Describe the problem. I've got an 11am presentation in Collaboration conference room. Wanted a check-in to make sure the tech was working for showing presentation. > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? 11am presentation in collaboration. > Requested By Jetal B. Request ID: DTS26-133505 Type: IT Support, Impact: 1-Severe, Workgroup: VZ, Team: Tech Services, Type: Hardware Support2026-03-09T13:51:132026-03-10T13:28:522026-03-10T13:28:52false164183211404515459727248openSBO > What application are you using? Maximo > Describe the problem. Could you please add SBO-RWKB Roller - Walk Behind to Tools - Select Planned Tools for 2091 Job Plan. Also, add Caleb and Abel to Actuals - Select Labor. > How soon do you need this? Soon — Within a week > Requested By Aaron E. Request ID: DTS26-133500 Type: Data, Product: Maximo, Team: Maximo, Workgroup: SBO2026-03-09T11:54:082026-03-09T15:43:08false133040608403632639427247closedClosedHR > What application are you using? Other / Not sure > Describe the problem. Please can you add the following location to the KNACK Vacancy Report: Project Connect - 203 Colorado Street Thank you, Tina > How soon do you need this? Flexible — An extended timeline is OK > Requested By Tina S. Request ID: DTS26-133495 Workgroup: HR, Team: Apps, Type: Enhancement, Product: Human Resources Portal2026-03-06T21:51:092026-03-10T14:18:372026-03-10T14:18:37false21112975, 170656233403626063627246closedClosedSMDRegular ongoing GIS QA/QC for the SMD sign assets, updating and reconciling new installs removals and replacements as well as other data clean up efforts.Workgroup: SMD, Type: Data, Project: DTS GIS QC Support for SMD2026-03-06T21:32:072026-03-18T15:49:012026-03-18T15:49:01false188904275403625038827245closedClosedSMDRegular ongoing GIS QA/QC of appended sign installations, removals and replacements for the previous week. This ticket also includes work involving data clean-up efforts besides the standard QA/QC process. This week, I spent approximately 12 hours on Signs QA/QC and Parking Sign data clean up. All replacements of P2P signs 2024 to the present for the Stephen F Austin, and Veterans Dr. P2P districts were captured and reconciled with the data this week, and this process is about 75% complete for the South Congress P2P district.Workgroup: SMD, Type: Data, Project: DTS GIS QC Support for SMD2026-03-06T21:28:392026-03-06T21:34:212026-03-06T21:34:21false188904275403623561127244openROW### Provide data definitions to Atkins Realis for these: <img width="1034" height="656" alt="Image" src="https://github.com/user-attachments/assets/91d3077b-6542-488f-96bc-7c9f2f25ec71" />Workgroup: ROW, Type: Documentation, Team: Data Science2026-03-06T21:24:102026-03-11T18:07:28false49930868403619851127242closedClosedROW### Update [this](https://data.austintexas.gov/Transportation-and-Mobility/Roadway-Work-Zones/qyfh-gwei/about_data) to include COORDINATE's work zone activation start & end dates. - Leave work zone activated -> workers presence behavior the same as existing - If COORDINATE work zones dates are available, overwrite the permit start/end dates with COORDINATE dates, only if the COORDINATE work zone end date is not in the past. If COORDINATE dates are provided, set verified start/end to True. **Tasks:** - [x] Add logic to the existing script - [x] PR review by Devs - [x] Merge PR ---- <img width="1256" height="648" alt="Image" src="https://github.com/user-attachments/assets/78a82058-e979-4905-bc9a-94415c0b6a56" />Workgroup: ROW, Type: Data, Team: Data Science, Product: Open Data Platform2026-03-06T21:14:242026-04-24T18:29:342026-04-24T18:29:34false30810522, 49930868403618088427241closedClosedSMDWeekly QA/QC for the SMD Signs/Markings datasets.Workgroup: SMD, Type: Data, Team: Geo2026-03-06T21:09:032026-03-06T21:12:172026-03-06T21:12:17false159822635403617129927240closedClosedHR, BEN WHITE --> Device & User Information (first name and last initial, no last names) Karen C What's the problem? BSD has updated the security Camera software. Please install software for user. \coacd.org\dfs\TPW\ATD\ATD\Misc\Sailent Software Workgroup: HR, Type: IT Support, Type: Mobile Device Support (MDM), Team: Tech Services, Type: Hardware Support2026-03-06T21:06:132026-03-27T13:24:502026-03-27T13:24:50false164183211403614188927239closedClosedHR, BEN WHITE --> ## Device & User Information (first name and last initial, no last names) Daniel H ## What's the problem? BSD has updated the security Camera software. Please install software for user. \\coacd.org\dfs\TPW\ATD\ATD\Misc\Sailent Software ## What did you do to resolve the issue Workgroup: HR, Type: IT Support, Team: Tech Services2026-03-06T20:57:502026-03-18T13:26:492026-03-30T14:46:59false133022703403596492127238closedClosedSBO## Fri 3/6/26 - got a request from Dave via email - submitted request via SN to the Enterprise Open Data team REQ0275621 - Teamsed Dave with EDP URL to make sure has logged in at least once to activate his User account so ATS has something to upgrade Type: IT Support, Team: Apps, Type: Open Data, Workgroup: SBO2026-03-06T20:11:482026-03-06T22:01:592026-03-06T22:01:59false100615928403596448027237openROW**When the `Lead Reviewer` on the TCP Project case is updated, it is not reflecting the change on the window/popup users see when they update the submission reviewer.** - _This feature is related to #23991_ <img width="1414" height="724" alt="Image" src="https://github.com/user-attachments/assets/2c4cd02f-8dd4-4d37-91e5-b38bf8f9a5dc" />Workgroup: ROW, Type: Bug Report, Impact: 3-Minor, Team: Apps, Need: 2-Should Have, Product: ROWPACT2026-03-06T20:11:412026-05-06T15:23:03false49930868, 67915167403587007627236closedClosedSBO St Elmo ## Device & User Information (first name and last initial, no last names) Laptop/ Wi-Fi & Multiple ## What's the problem? Suddenly the network at location went down yesterday. ## What did you do to resolve the issue Have tested my system by connecting ethernet port directly then later move it to dock, I check and see that everything was in place, then did a quick restart, later it took time to get the network back, I have checked with the users and see that everything is good. Then made sure the network was resetType: IT Support, Type: Mobile Device Support (MDM), Workgroup: SBO, Team: Tech Services, Product: Urban Forestry2026-03-06T19:45:042026-03-06T19:45:382026-03-06T19:45:38false138721851403584235627235closedClosedTPWWe set different signal component location descriptions when creating a project from a new component and when we add a signal component to a project. They should both be set as `<Signal ID>: <Location name>`. See the `getSignalOptionLabel` that we use in the component form. **In Scope** - Update the new project form to populate the same format as the project component formType: Bug Report, Team: Dev, Need: 2-Should Have, Product: Moped, Type: Snackoo 🍫, Workgroup: TPW2026-03-06T19:37:522026-04-13T19:14:492026-04-13T19:14:49false12474808403574285527234closedClosedVZIn the VZE EMS list (`/ems`), make **Incident address** the default search input. Swap its position with the **Incident number** radio button so that address is the leftmost option. Note to dev: the table config version will need to be incremented so that the previous config is cleared from users' localstorage. <img width="923" height="596" alt="Image" src="https://github.com/user-attachments/assets/ad6e7bf9-44f6-4b13-a389-40c4f4f1878f" />Team: Dev, Need: 1-Must Have, Workgroup: VZ, Product: Vision Zero Crash Data System, Type: Snackoo 🍫2026-03-06T19:14:572026-03-30T14:42:052026-03-30T14:42:05false67130963403571426327233closedClosedVZIn the VZE, add the map toggle and view to the EMS list (`/ems`). The map popup should display: * Incident address (in the popup header) * Incident number (hyperlinked to ems details page) * Incident date Please also attach a `user_event` trigger to the toggle so that we capture this user action in our even log. Dev, please check if we have any null values in the lat/lon columns and make sure our type defs match this correctly.Team: Dev, Need: 1-Must Have, Workgroup: VZ, Type: Enhancement, Product: Vision Zero Crash Data System2026-03-06T19:07:002026-03-23T20:19:182026-03-23T20:19:18false12474808403487295027222closedClosedSUTD > What application are you using? Other / Not sure > Describe the problem. Hi there, I cannot remote in to my desktop today B3W4N34( through Remote Desktop Connection. Can you please check to see my computer is turned on? Thanks! > How soon do you need this? Urgently — Critical that this is addressed today > Requested By Christiane V. Request ID: DTS26-133475 Type: IT Support, Impact: 1-Severe, Workgroup: SUTD2026-03-06T15:45:222026-03-06T16:24:532026-03-06T16:24:53false133022703, 164183211, 235511404403569613127232openVZAs discussed [here](https://austininnovation.slack.com/archives/CM9MK950S/p1771515826733149), in order to view crash diagrams for recent crashes in staging and dev, we need to setup a process that copies crash diagrams from S3 prod. The command, roughly, is like so: ```shell aws s3 sync --no-overwrite s3://atd-vision-zero/prod/cr3s/crash_diagrams/ s3://atd-vision-zero/staging/cr3s/crash_diagrams/ ``` ### Questions * Can we use command args such as `--no-overwrite` to ensure this process only copies the minimum amount of records needed and runs in a reasonable amount of time. UPDATE: John tested the `--no-overwrite` flag on 3/6/26 and it does indeed correctly ignore files that share the same modified date. * What kind of costs might we incur from this?Team: Dev, Need: 2-Should Have, Workgroup: VZ, Product: Vision Zero Crash Data System, Type: Tech Debt2026-03-06T19:02:012026-03-11T21:03:11false403569266427231closedClosedDTS- [x] Container Element is Empty : remove empty ul tags - [x] Email Link Contrast : similar but darker blue color for 5.0 contrast which meets 4.5 minimum - [x] Email Link Alt Text : add aria-label for screen readerWorkgroup: DTS, Team: Apps, Product: ROW Portal, Type: Design2026-03-06T19:01:062026-04-15T16:57:082026-04-15T16:57:09false67915167403541232327230closedClosedFinance, ROW**Confirm Data:** - [x] Google Sheet located in the DTS Google Drive > ROW Portal > COS folder - [x] Google Sheet updated by Finance - [x] Check Data on each tab **Confirm Counts:** - [x] AE (Austin Energy) Number of records to update: 6259 - [x] ACC (Austin Convention Center) Number of records to update: 0 - [x] TPW (Transportation & Public Works) Number of records to update: 12479 - [x] AW (Austin Water) Number of records to update: 15061 - [x] CPO (Corridor Program Office) Number of records to update: 0 - [x] PARD (Parks and Recreation Department) Number of records to update: 0 - [x] WPD (Watershed Protection & Development) Number of records to update: 451 - [x] Total Number of records being updated: 34250 **Import Data:** - [x] Import (Update) records, match on `Combined ID` & import `Journal Voucher ID`, `Department Comment`, and `Payment Memo`. Set default `Import Date` to today and set `JV Type` to the proper sheet acronym [(Review Instructions)](https://atd-dts.gitbook.io/atd-knack-operations/row-portal/cos-jv-update) - [x] Make sure the number of records being updated matches for all spreadsheets - [x] Filter records by `Import Date` and `JV Type` to make sure the total number of records updated matches **Error Checking:** - [ ] If inaccurate, check backend filter to see if any of the unmatched records are archived records and marked as `Archived`. The AMANDA data may be inaccurate, the script may be running incorrectly, or the `Combined ID` may be incorrect if the record amount does not match the number of Archived records. - [ ] Also check for duplicate `Combined IDs` which could be duplicate records or have the wrong `Combined ID`, `Fee Number`, or `Payment Number`. These need to be reconciled with Finance. - [ ] Notify Finance that the update task is complete (Teams or Email) Workgroup: Finance, Workgroup: ROW, Type: Data, Team: Apps, Product: ROW Portal2026-03-06T17:52:272026-04-07T18:46:542026-04-07T18:46:54false67915167403537363627229closedClosedSUTD > What application are you using? Other / Not sure > Describe the problem. Acrobat and Bluebeam are asking for updates. I no longer have Admin rights to handle them myself. > How soon do you need this? Soon — Within a week > Requested By Anthony H. Request ID: DTS26-133490 Type: IT Support, Workgroup: SUTD, Team: Tech Services2026-03-06T17:42:072026-03-10T16:46:442026-03-10T16:46:44false235511404403536107727228closedClosedVZUpdate VZE npm packages to the latest available versions.Team: Dev, Need: 2-Should Have, Workgroup: VZ, Product: Vision Zero Crash Data System, Type: Tech Debt2026-03-06T17:38:382026-04-02T18:34:022026-04-02T18:34:02false14793120403532510827227closedClosedROWThe workspace has been running from Test without issue but recently has been pushing the data just as tables rather than including the geometry. When ran from local it is successful, writing with the geometry. This is a good opportunity to migrate this workspace to Prod and disable the test instance.Workgroup: ROW, Team: Geo, Type: Enhancement, Type: Integration2026-03-06T17:28:532026-03-06T17:34:322026-03-06T17:34:32false80716478403530466427226closedClosedHR > What application are you using? Other / Not sure > Describe the problem. Trying to download VLC video player > How soon do you need this? Soon — Within a week > Is there anything else we should know? ASAP > Requested By Robert C. Request ID: DTS26-133485 Workgroup: HR, Type: IT Support, Team: Tech Services2026-03-06T17:24:112026-03-06T20:53:152026-03-06T20:53:15false133022703403521159927225closedClosedAMD > What application are you using? Other / Not sure > Describe the problem. Signals is requesting two mobile hotspots for the following technicians: Diego M Jonathan A > How soon do you need this? Soon — Within a week > Is there anything else we should know? The technicians will need these devices to login into the city network while they are performing time sensitive repairs on the traffic signal infrastructure. > Requested By Edward G. Request ID: DTS26-133480 Workgroup: AMD, Type: IT Support, Team: Tech Services2026-03-06T17:01:152026-03-13T13:45:402026-03-13T13:45:40false68443907403520117327224closedClosedTDSStakeholder would like us to explore the creation of a heat map for SIF Encumbered. Because this data is currently captured as linear features, a workflow will need to be established to generate points from the data likely capturing the Center point of the line to facilitate the heat map symbologyTeam: Geo, Type: Enhancement, Workgroup: TDS, Project: SIF Dashboard PH22026-03-06T16:58:282026-03-19T15:55:492026-03-19T15:55:49false80716478403498859227223closedClosedHR DALTON ## Device & User Information (first name and last initial, no last names) Jennifer and Gary G ## What's the problem? User needed to tape Heavy equipment operations in classes. ## What did you do to resolve the issue Showed user how to upload data from camera without purchasing docking attachment. They also needed safety video uploaded into USB drive. Downloaded VLC player.Workgroup: HR, Team: Tech Services, Type: Hardware Support2026-03-06T16:10:082026-03-06T16:11:012026-03-06T16:11:01false133022703401691939927149closedClosedHR > What application are you using? Human Resources Portal > Describe the problem. Need Headset with Mic. > How soon do you need this? Soon — Within a week > Requested By Dillon B. Request ID: DTS26-133265 Workgroup: HR, Type: IT Support, Product: Human Resources Portal, Team: Tech Services2026-03-03T14:15:412026-03-03T14:16:562026-03-03T14:16:56false235511404403466092427221closedClosedACME, OSECreating this ticket to track all updates and revisions to the drafts already created for these three large scale PDF maps. Still awaiting more feedback and so additional changes and requested updates will be added to this ticket as necessary. - [x] Label Street Block Numbers (CTN Place_Name) in map - [x] Marginally reduce size of Address Points and address labels - [x] Increase size / visibility of Music Venue & Temp. Permit labels The rough drafts are shared here: "G:\ATD\ATD_GIS\DTS_GIS_Workgroup_Support\DTS_Office_Of_Special_Events\Major_Events\SXSW\PDF_Archive\2026"Workgroup: OSE, Type: Map Request, Team: Geo, Workgroup: ACME2026-03-06T14:59:332026-03-06T21:20:462026-03-06T21:20:46false114594205, 188904275403112164727220openProduct: Mobility Services Portal2026-03-05T22:56:082026-03-05T22:56:09false403048325827219closedClosedSUTD > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. SUTD would like to have AI transcription added to Teams Meetings to help with recording meeting notes and information. > Describe the outcome you'd like to see when this feature is implemented. AI transcription would help with capturing discussion, information, and decisions made during project meetings. As well as help PMs with staying focused on holding the meeting than trying to be sure notes are taken. > Describe any workarounds you currently have in place or alternative solutions you've considered. I could look into this, but wanted to submit a ticket to DTS in case there's a solution already in place > Is there anything else we should know? SUTD would like to have as quickly as possible to help PMs who are handling heavy workloads and meetings and make their work more efficient. > Requested By Anthony H. Request ID: DTS26-133470 Need: 2-Should Have, Type: Enhancement, Provider: ATS, Type: O365, Workgroup: SUTD, Team: Tech Services2026-03-05T20:39:092026-03-18T13:25:282026-03-18T13:25:28false53838164, 68443907, 133022703403047296727218closedClosedCSD## Spring 2026 - Healthy & Play Streets Application Cohort FY26 -Q4 End of previous cohort applications: Mon 4/6/26 Earliest Start Date is now a dropdown selection ## Rollover time * Final day to submit for FY26 - Q3 is: Monday, 4/6/26 * Planned update: **Monday morning 4/6/26 at 10am** 📆 <img width="266" height="173" alt="Image" src="https://github.com/user-attachments/assets/039e9c78-04e0-4a01-a69f-11cf768144b5" /> ## Page Text - [Getting Started page](https://builder.knack.com/atd/smart-mobility/pages/scene_179/views/view_449/rich_text) - this is now cohort-agnostic since the Applicants can pick from the Start Dates and they're no longer listed on the Getting Started page ## EOI - include new due date and start date info * [x] [HS Timeframe](https://builder.knack.com/atd/smart-mobility/pages/scene_276/views/view_666/form) * [x] [PS Timeframe](https://builder.knack.com/atd/smart-mobility/pages/scene_285) ## Object Tables * ~~Add new cohort option to the Cohort MC in Cycle objects~~ Next known cohorts have already been added ✅ * Update conditional rules for dates in objects to new due date and new earliest installation on Application and Cycle objects (all emails will pull the dates from these fields) * [x] Due date: 7/6/26 * [x] Earliest start date: 8/17/26 * [x] Remove previous cohort from the **Start Date** mc dropdown options * [ ] Update conditional rule on Application Start Date field to reflect earliest installation date options ## Record Rules * [x] Set new EOI Activation records to Cohort FY26 - Q4 - [View](https://builder.knack.com/atd/smart-mobility/pages/scene_275) * [x] Set Resubmit PS form Application and Activation records to Cohort FY26 - Q4 - [View](https://builder.knack.com/atd/smart-mobility/pages/scene_383/views/view_973/form/rules/record) * [x] Set Resubmit HS form Application and Activation records to Cohort FY26 - Q4 - [View](https://builder.knack.com/atd/smart-mobility/pages/scene_383/views/view_975/form/rules/record) ## EOI Reviewed Records Rollover - [x] Update Start Date for any cycles in EOI Reviewed status to FY26 - Q4 start date (8/17/26) - [x] Update Cohort for any cycles in EOI Reviewed status to FY26 - Q4 (127 records) Team: Apps, Product: Smart Mobility Office Portal, Workgroup: CSD2026-03-05T20:36:382026-05-12T15:16:222026-05-12T15:16:22false100615928403045752327217openLDE### Acceptance Criteria - The AC provided applies to Late Notice emails sent in LM folders. - These emails are sent for Processes in the Review Process Group when the To End Date has lapsed and process is still in "In Review" status, once the next day after the To End Date and once more 4 days after the To End Date. - The email also use different templates for Internal Reviewers and External Reviewers. - The email template and logic need to be updated for both emails. - The Applicant email ID and From email ID (landmanagement, landmanagement2, etc. based on subtype) need to be added to the CC for both emails. **Internal Reviewer emails** - Internal Reviewer emails need to be sent the next day after To End Date has lapsed and once more 4 days after the To End Date - Email template as below: Subject : [FOLDERNAME] - [SUBDESC] - Application Review - ([PROCESSDESC]) - ACTION REQUIRED This is a notice that comments for the following review are past due as of [PROCESSSCHEDENDDATE]: ROWID: [FOLDERRSN] Project Name: [FOLDERNAME] Applicant: [APPLICANT] Project Description: [FOLDERDESC] The application packet has been uploaded to the following FTP link: [INFO-76371] Reviewer Assignment Instructions: 1. Please go to the Task List and assign the tasks and query. 2. On the Process tab, change the 'Assigned User' to select the person to review the application. Click 'Save'. 3. Go to the bottom section of the Process tab and click 'Add' under the Attempt field; then choose 'Approved', 'Approved with Conditions', "No Comment", or 'Rejected' under Result field. In the Comment field to the left of the Result field, type in your comment and click the 'Save' button in this bottom section. **External Reviewer emails** - External Reviewer emails need to be sent ONLY the next day after To End Date has lapsed. - Email template as below: Subject: [Folder Name] - [Name of subtype] Application - Final Notice for Review - [Review Department Name] - ACTION REQUIRED This is a notice that comments for the following review are past due as of [PROCESSSCHEDENDDATE]: FINAL NOTICE This is a notice that the review is past due for the following review: Final Deadline: 3-business days from today.  Project Name: [Folder Name] Row ID: [ROWID] Due date: [To End Date Pulled from Process Tab] Hello,  FOR EXTERNAL REVIEWS ONLY: If we do not hear from you, we will mark your review as non-responsive. We previously sent you a notification regarding your needed review response, for this file. Your deadline passed yesterday. Please respond to us with your review within three (3) business days of this notification. Please make sure to click on the link below to access all documents for this current review cycle.   If you have any questions or concerns, please contact us as soon as possible. ****Please click link to access this file’s documents for review: [FTP Link to Box.com, pulled from Info Tab] SEND COMMENTS/APPROVAL BY REPLYING DIRECTLY TO THIS MESSAGE. Thank you. ---- Current template of email that goes out the next day after To End Date: <img width="988" height="390" alt="Image" src="https://github.com/user-attachments/assets/c0496024-7b51-4153-aa34-66a9fe0c5a4f" /> Current template of email that goes out 4 days after To End Date: <img width="1871" height="621" alt="Image" src="https://github.com/user-attachments/assets/8dcd6648-5c9b-4d4d-ad35-cd834bef742d" /> --- ### Change Management - 4/14/26 - Vish - Updated AC and moved to Backlog - 4/20/26 - Vish - Updated AC to note that LM team only wants one email sent, not two. - 4/22/26 - Vish - Updated AC based on Sree's discussion with Deb --- > What application are you using? AMANDA > Describe the problem. We would like to change the late notice email wording for the entire LM Folder in A7. Contacts for this ticket: Deb Cohen, Christopher Bueckert, Kathy Uhrig .... and Sarah Odem should also be able to answer some questions. Below is the wording and I'll also attach a word doc: ____________________________________ New Wording for A7’s Automated Late Notice Emails for the entire LM Folder Request & wording approved by Beth Robinson Anywhere you see this type of bracket is for A7 to auto populate: [ ] _______________________________ To Line: [Reviewer Email] CC Line: [Applicant Email and the corresponding resource email address for the specific process] Subject line: [Folder Name] | [Name of Process (e.g.: License Agreement)] | Final Notice for Review | [Review Department Name] FINAL NOTICE This is a notice that the review is past due for the following review: Final Deadline: 3-business days from today. Project Name: [Folder Name] Row ID: [ ] Due date: [Reviewer Due Date Pulled from Process Tab] Hello,  We previously sent you a notification regarding your needed review response, for this file. Your deadline passed yesterday. Please respond to us with your review within three (3) business days of this notification. Please make sure to click on the link below to access all documents for this current review cycle. FOR EXTERNAL REVIEWS ONLY: If we do not hear from you, we will mark your review as non-responsive. If you have any questions or concerns, please contact us as soon as possible. Thank you, ****Please click link to access this file’s documents for review: [FTP Link to Box.com, pulled from Info Tab] > How soon do you need this? Soon — Within a week > Is there anything else we should know? We would like to make this top priority because it will save our team time, that we are in great need of. Management has approved this change to Late Notice emails. > Requested By Deb C. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/69a9e81a8aa7dad476960719/newwordingfora7sautomatedlatenoticeemailslmfolder.docx) (17.91kb) Request ID: DTS26-133465 Type: Other, Impact: 2-Major, Need: 1-Must Have, Product: AMANDA, Workgroup: LDE, Team: AMANDA2026-03-05T20:33:082026-05-14T14:50:16false33665701, 44907715, 49930868, 63309637403037740027216closedClosedSDD > What application are you using? ArcGIS > Describe the problem. I need to login back into ArcGIS Pro. I switched computers, and I need accessibility assistance. Thank you, > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? 1 hour > Requested By Larry S. Request ID: DTS26-133460 Workgroup: SDD, Type: IT Support, Impact: 1-Severe, Team: Geo2026-03-05T20:18:082026-03-06T17:51:232026-03-06T22:40:05false142338538403035871927215closedClosed### Scoping session notes & requirements are in the comments. Project: CCG XB Ph12026-03-05T20:14:272026-05-08T18:32:302026-05-11T14:36:11false49930868403025976427214closedClosedSBO > What application are you using? Other / Not sure > Describe the problem. The Front-end loader is having issues loading windows. Talked to Matt about it please send it to him. > How soon do you need this? Soon — Within a week > Requested By Jesse B. Request ID: DTS26-133455 Type: IT Support, Workgroup: SBO, Team: Tech Services2026-03-05T19:52:232026-03-06T13:12:072026-03-06T13:12:18false133022703402995257327212openLDEThere are historical LM cases in MS Access DB, and on RW folders in AMANDA > Describe the problem. We are needing all of our files in one database. We have some files in a database for Office of Real Estate that we need migrated into AMANDA. This is a request of our Assistant City Manager and an internal process improvement step identified as needing fixed. > Describe the solution you have in mind. We need the information migrated into in AMANDA. We are looking for an IT solution rather than a manual entry due to the large number of files. > How will we know that our solution is successful? We will be able to find all of our record using one database (AMANDA). > Users our city staff in the Land Development Engineering Division. > Sponsorship Elizabeth Boswell > Which Strategic Direction 2023 “Mobility” indicators would this new application impact? ['None'] > Which Austin Strategic Mobility Plan goals would this new application support? ['None'] > Describe any workarounds you currently have in place or alternative solutions you've considered. We reference the two different databases currently. > Is there anything else we should know? As soon as possible. This will keep record together in one place and be more transparent and streamlined. > How have other divisions/departments/cities addressed similar challenges? not sure > Requested By Elizabeth R. Request ID: DTS26-133450 Type: New Application, Product: AMANDA, Workgroup: LDE, Team: AMANDA2026-03-05T18:42:082026-05-07T19:48:21false49930868402994973827211closedClosedVZSince we did https://github.com/cityofaustin/atd-data-tech/issues/18629, there are additional fields that we can add to the location details page. - Area engineer area - Signal engineer area - High injury network - Council district - Signalized - APD sectors <img width="827" height="631" alt="Image" src="https://github.com/user-attachments/assets/b4954dc8-1915-45ee-b8b0-5d178ce60082" />Team: Dev, Need: 2-Should Have, Workgroup: VZ, Type: Enhancement, Product: Vision Zero Crash Data System2026-03-05T18:41:252026-04-02T18:33:382026-04-02T18:33:38false14793120402986389627210closedClosedSMD## Thu 3/5/26 - Added `SBO Reported Date` to the open data portal - [x] [API View](https://builder.knack.com/atd/signs-markings/pages/scene_1249/views/view_3099/table) - [x] [EDP Dataset Roadway Markings Work Orders](https://datahub.austintexas.gov/Transportation-and-Mobility/Roadway-Markings-Work-Orders/nyhn-669r/about_data) ### Dev Piece - [x] Update script Workgroup: SMD, Team: Dev, Type: Open Data, Product: Open Data Platform2026-03-05T18:21:252026-03-05T21:30:362026-03-05T21:34:17false12474808402971304427209closedClosedTED > What application are you using? Other / Not sure > Describe the problem. Need Google Earth to review speed management KMZ files > How soon do you need this? Soon — Within a week > Is there anything else we should know? The dead line for the review is March 17. > Requested By Daniel W. Request ID: DTS26-133445 Workgroup: TED, Type: IT Support, Team: Tech Services2026-03-05T17:48:082026-03-10T11:58:352026-03-10T11:58:35false235511404402970160827208closedClosedTED > What application are you using? Other / Not sure > Describe the problem. Need admin settings to install Google Earth to open KMZ files > How soon do you need this? Soon — Within a week > Requested By Joshua B. Request ID: DTS26-133440 Workgroup: TED, Type: IT Support, Team: Tech Services2026-03-05T17:45:392026-03-10T12:00:012026-03-10T14:53:40false235511404402959751027207closedClosedHR > What application are you using? Other / Not sure > Describe the problem. Wall unit and Nighthawk keeps restarting > Is there anything else we should know? Help! > Requested By Hannah B. Request ID: DTS26-133435 Workgroup: HR, Type: Bug Report, Impact: 1-Severe, Team: Tech Services2026-03-05T17:24:142026-03-06T13:11:022026-03-06T13:11:20false133022703402957111727206closedClosedTED > What application are you using? Other / Not sure > Describe the problem. Need admin login to update Bluebeam Revu software. > How soon do you need this? Soon — Within a week > Is there anything else we should know? Spoke with Craig Jacobs - will be stopping by IT office to address issue in office later today. > Requested By John S. Request ID: DTS26-133430 Workgroup: TED, Type: IT Support2026-03-05T17:18:082026-03-06T13:29:432026-03-06T13:29:43false164183211402920362927205closedClosedDistrict Maintenance > What application are you using? Maximo > Describe the problem. WO 25-195747 is in 5closed status and we need to acknowledge it to remove it from our flex field bucket now that the work is complete > How soon do you need this? Soon — Within a week > Requested By Jorge L. Request ID: DTS26-133425 Type: Other, Product: Maximo, Team: Maximo, Workgroup: District Maintenance2026-03-05T16:06:112026-03-05T16:10:072026-03-05T16:10:07false133040608402897588427204openVZIn the VZE, add and configure the `updated_by` and `updated_at` audit fields on the `recommendations` table. This can be done by mirroring the existing behavior and function calls on the `crashes` table.Team: Dev, Need: 2-Should Have, Workgroup: VZ, Product: Vision Zero Crash Data System2026-03-05T15:28:352026-04-07T14:48:36false402463776327203closedClosedDTSI ran `npx depcheck` on the Moped editor app, and the following returned: ``` Unused dependencies * @date-io/date-fns * @mui/lab * styled-components Unused devDependencies * @babel/plugin-proposal-private-property-in-object ``` **In Scope** - Re-run depcheck and add anything missing to list above - Uninstall the dependenciesWorkgroup: DTS, Team: Dev, Product: Moped, Type: Snackoo 🍫2026-03-04T23:04:432026-04-13T19:14:562026-04-13T19:14:56false12474808402460201727202closedClosedHR> # 3/4/2026 - In review meeting, reviewed proposed workflows again, reviewed Hiring Manager hand out. Reviewed the Tech Services Request form > > ## Form Feedback > Target Date: First week of April 2026 > - we talked about trying for an early April go live with the process > > # Form Updates > - [x] Update “Employee Type” > - Full-Time/Temporary > - Contractor > - Transfer > - [x] Add Supervisor Email > - [x] Add context “Note: email will be used for Technology Onboarding Request acknowledgement" > - [ ] Add general “Comment”? field or > - [ ] + Add Comment table/form > > ## Manage Tech Onboarding Requests > - [x] Combine HR & Tech Services view - `Manage Onboarding Technology Requests` > - Details > - [x] Manage “status” HR > - [x] Manage “status” Tech Services > > ## Build and Test Email - Request Acknowledgement > - [ ] Email to Emilie T. and Tina S. > - [ ] Supervisor Email > - [x] Email body >Thank you for submitting a TPW DTS Onboarding Technology Request, our team has acknowledged that we have received it and will be continuing to prepare onboarding hardware and software for your new employee.* > - *Created Date:* > - *Start Date:* > - *Employee Name:* > - *Supervisor Name:* > _Originally posted by @dianamartin in [#26641](https://github.com/cityofaustin/atd-data-tech/issues/26641#issuecomment-4000779244)_Workgroup: HR, Type: Feature, Team: Apps, Product: TPW Hire2026-03-04T22:55:242026-03-31T19:28:042026-03-31T19:28:04true21112975402452065227201closedClosedEmergency ManagementWe need to request and receive approval from TPW leadership to share our critical roads and bridges GIS datasets with other agencies like CapMetro, Travis County, and TxDOT.Team: Geo, Type: Communication, Workgroup: Emergency Management2026-03-04T22:34:152026-04-28T21:48:212026-04-28T21:48:21false61209591, 142338538402450390327200openEmergency ManagementThis issue will serve as a parent issue for the coordination and sharing of critical infrastructure date with interdepartmental and interagency partners. This list will grow, but so far this includes: - CapMetro - Travis County - TxDOT - Austin Emergency Management Department The first thing that needs to happen is getting approval from TPW leadership to share the critical roads and bridges. We will never share the critical facilities as this is a safety / security risk. Future sub issues will be made for the individual coordination of each agency.Type: Data, Team: Geo, Workgroup: Emergency Management2026-03-04T22:30:062026-03-16T14:58:03true61209591, 142338538402431611927199closedClosedTDS > What application are you using? AMANDA > Describe the problem. Submitting for Zach Whitaker in DSD. Correct fee to FY26 fee. Fee tab: run procedure on ATD-SP-Commission Conditional Use. Fee inserts at $3,760 The budget approved the fee at $4,135 Fee must be manually changed, triggering an exception on finances records. > Is there anything else we should know? see TEST Row ID 13641709 Internet Browser: Internet Explorer > Requested By Amber H. Request ID: DTS26-133420 Type: Bug Report, Impact: 2-Major, Workgroup: TDS, Product: AMANDA2026-03-04T21:42:152026-03-09T13:41:112026-03-09T13:41:11false33665701, 49930868, 63309637402408525727198closedClosedOPM > What application are you using? Other / Not sure > Describe the problem. Application is the Performance Measure Inventory, and I have three separate, hopefully small tweaks to request (lmk if you'd like me to refile this as three separate tickets, or if that's the best practice going forward or anything!): 1) Technical contact/SME field: could you please add additional fields here, so that each measure can have up to two technical contacts? If you look at Measure 30 Percent of Sidewalk Network Completed you can see what happens for fields where multiple names were entered in the original Excel. 2) Measure details, active only: I've attached a screenshot of this, with the area I'm talking about in a teal box. In the Measure Details view (card? idk), there's a "KPI Measures, Same Division" box - could that be adjusted to only show Active measures? Right now it shows several that were marked inactive. 3) CSP filter button: the button is nice but! currently returns no results (but there are measures tagged as CSP in the inventory) > Describe the outcome you'd like to see when this feature is implemented. The Measure Inventory will be more accurate and easier to use. > Describe any workarounds you currently have in place or alternative solutions you've considered. Just entering data where I can for now, and skipping the technical contact field for ones with more than one name. > Is there anything else we should know? No huge rush, but the technical contact/sme field in particular is one that I'd like to have in the next month if possible! So that I can update those fields accordingly. > Requested By Rachel V. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/69a8992798f60f7da4920e00/kpimeasurementssamedivision.png) (101.7kb) Request ID: DTS26-133415 Team: Apps, Need: 2-Should Have, Type: Enhancement, Workgroup: OPM, Project: TPW Performance Measure Inventory2026-03-04T20:51:142026-05-11T20:57:442026-05-11T21:00:36false21112975, 110200023402402467527197closedClosedAMD## Wed 3/4/26 David S. from the MMC asks: >I have been attempting to edit some PowerBIs but they have datahubs that I have not been able to access them. I have used my API keys that have let me access other datahubs that are in those powerbi's. Here are those datasets that I have trouble accessing. >Cabinets: https://datahub.austintexas.gov/api/v3/views/x23u-shve/query.json >Work Order: https://datahub.austintexas.gov/resource/hst3-hxcz.json?$limit=99999 >Signal Analytics: https://datahub.austintexas.gov/resource/bfmq-ijru.json?$order=datetime%20desc&$limit=9999 >Would you be able to help troubleshooting? * I promised David I'd create an issue and we would look into it * Assigning to @katelunceford to startWorkgroup: AMD, Team: Data Science, Product: Power BI, Product: Open Data Platform2026-03-04T20:37:522026-03-06T15:41:572026-04-24T15:20:55false30810522402401296527196closedClosedTPW St Elmo>Ben White>St Elmo ## Device & User Information (first name and last initial, no last names) Laptop & Meredith, R ## What's the problem? User was having issue with her laptop occupying space and need to check on the issue, make sure everything is working well. ## What did you do to resolve the issue Have checked on the system and see user is having some storage issue and made sure to setup a new device for the user and deployed it back, updated all the inventory as well and made sure to give the laptop info to teamType: IT Support, Team: Tech Services, Workgroup: TPW, Type: Hardware Support2026-03-04T20:35:082026-03-04T20:36:082026-03-04T20:36:08false138721851402396542827195closedClosedSBO St Elmo ## Device & User Information (first name and last initial, no last names) iPad & Augustine, A ## What's the problem? User said he was issues with his iPad and need to check at it. ## What did you do to resolve the issue Looked over the iPad and see that there are updates pending and user wants to get an application added in order to track up the site. I have installed and provided the user access checked and made sure everything is working good.Type: IT Support, Type: Mobile Device Support (MDM), Workgroup: SBO, Team: Tech Services, Type: Hardware Support2026-03-04T20:23:452026-03-04T20:24:062026-03-04T20:24:12false138721851402366364527194closedClosedLDE**This wasn't a bug, it was user training.** > What application are you using? AMANDA > Describe the problem. PR folder: Unable to reject our process stating fees are due. This is smart housing where there is a 100% fee waiver. > Is there anything else we should know? screen shot of example below: Folder Name 6313 MC MURTRY ST Reference # 2026-010732 PR > Requested By Elizabeth R. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/69a87c9d06e50f17fe352fa6/ex.png) (104.37kb) Request ID: DTS26-133410 Type: Bug Report, Product: AMANDA, Workgroup: LDE, Team: AMANDA2026-03-04T19:14:132026-03-05T15:01:572026-03-05T15:02:12false49930868402339638827193closedClosedROW > What application are you using? ArcGIS > Describe the problem. The Comprehensive Transportation Network (CTN) for `OBJECTID`: 52578 indicates _Bike Lane - Buffered_ for `REC_BICYCLE_FACILITY`, but there doesn't appear to be a buffered bike lane in the field conditions (aerial imagery from Nearmaps 2026). Please investigate. <img width="1565" height="926" alt="Image" src="https://github.com/user-attachments/assets/cf8a86e6-aeb8-4e1a-b416-c5ea6161f5be" /> > How soon do you need this? Soon — Within a week > Requested By Russell B. Request ID: DTS26-133405 Workgroup: ROW, Type: Data, Team: Geo2026-03-04T18:15:282026-03-06T14:35:342026-03-06T14:35:34false80716478402339629327192closedClosedOOD > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. Cannot access email distribution. Specifically stating that I don't have permission to send it out. > How soon do you need this? Flexible — An extended timeline is OK > Is there anything else we should know? Wanting this soon so I can send out an email regarding an event our suite is having > Requested By Lidia M. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/69a875ff126a4c6109e1ff01/screenshot20260304121154.png) (74.04kb) Request ID: DTS26-133400 Workgroup: OOD, Type: Other, Provider: ATS, Team: Tech Services, Type: Hardware Support, Product: O3652026-03-04T18:15:272026-04-27T14:12:402026-04-27T14:12:48false68443907, 133022703402313536027191closedClosedHR > What application are you using? Other / Not sure > Describe the problem. Please can you make the following changes to the Milestones in the KNACK Vacancy Report: ## Please Add: - [x] AHR Assessment in Progress. - [x] Pre-Assessment Stage - SBO ## Make "Inactive": - [x] HM Signed TCSS_identified TC - [x] HM Submitted Rec Docs for Review - [x] Posting Draft - [x] Posting - Requisition Number - [x] Recruitment Meeting to discuss Recruitment - [x] Response from HM ## Edit: >these need to be a new choice.. - Post Interview - Top Candidate Selection Summary Distributed Date. Please change to: - [x] Post Interview - Top Candidate Details Distributed to HM - [x] `296 records` updated - Post Interview - Zone Information Provided to Manager Date. Please change to: - [x] Post Interview - Zone Determination Provided to HM - [x] Confirmed that `217 records` updated Thank you, Tina > How soon do you need this? Flexible — An extended timeline is OK > Requested By Tina S. Request ID: DTS26-133395 Workgroup: HR, Team: Apps, Type: Enhancement, Product: TPW Hire2026-03-04T17:15:262026-03-12T15:28:582026-03-12T15:28:58false21112975, 170656233402301666627190closedClosedTDS ### Acceptance Criteria - Fee code 83495 - TPW-SP-Commission Conditional Use inserted as $3760 in Folder RSN - 13641709 - The correct fee amount should be $4135 --- ### Change Management - 3/12/26 - Vish - Updated AC and moved to Backlog --- **_**From Service Now SCTASK0600228**_** **Request: Correct FY26 fee.** TEST RSN: 13641709 Feecode: 83495 - TPW-SP-Commission Conditional Use Fee Amount: 3,760.00 Fee inserts at $3,760 **The budget approved the fee at $4,135** Recreate Issue: In SP Folder, go to the Fee tab and run procedure on ATD-SP-Commission Conditional Use. Fee inserts with incorrect amount and has to be manually changed, triggering an exception on finances records.Type: Bug Report, Impact: 2-Major, Need: 1-Must Have, Workgroup: TDS, Product: AMANDA, Provider: LaunchIT, Status: Awaiting Response, Team: AMANDA2026-03-04T16:50:232026-04-21T19:41:382026-04-21T19:41:46false44907715, 49930868, 63309637402299231527189closedClosedSDDSDD has reported the application below has been officially retired by ersi and is unable to be opened or accessed. This will need to be built in a modern template. https://www.arcgis.com/apps/View/index.html?appid=af6815a6521747f3a5dc1dfd11a8da6eWorkgroup: SDD, Team: Geo, Type: Enhancement2026-03-04T16:45:512026-03-04T19:27:522026-03-04T19:27:52false80716478402294406227188closedClosedATSD > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. Good morning. I submitted a previous request to have Microsoft Project licenses (Planner & Project Plan 3 GCC Sub Per User - $23.14/mo) assigned to the following staff: Danny P Nina R Maddie S Rebecca C Cecily F Alonso R After testing for 3 months, we've confirmed another available program will better meet staff's needs. Please cancel these licenses so they're no longer being charged to our budget and let me know if you need other information. > How soon do you need this? Soon — Within a week > Requested By Caitlin D. Request ID: DTS26-133390 Workgroup: ATSD, Type: IT Support, Team: Tech Services2026-03-04T16:36:132026-03-17T11:38:572026-03-17T11:38:57false68443907, 133022703, 164183211402285812927187openWe are migrating TIA Determinations to the TIA module, which will impact the EDP data sets we have for determinations. **Scoping Needed**2026-03-04T16:19:212026-05-15T18:51:55false49930868402280127527186openTDS### Bug on TDS-ETL _From John C:_ > "Looks the ETL that pushes TIA cases to the open data portal is failing because of field with ID `field_1652` that was either added or removed from the view in Knack. we just need a heads-up when such changes are made so that we can refresh the ETL metadata  https://austininnovation.slack.com/archives/C013G4RNJ01/p1772611494334749" **Karto thinks one of these are the targets:** - TPW-Development-Services-TIA-Mitigations/mvy5-atr5 - TPW-Development-Services-TIA-determinations/289q-zknx Type: Bug Report, Team: Dev, Workgroup: TDS, Product: TDS Portal2026-03-04T16:07:502026-03-05T16:01:00false49930868402265382627185closedClosedOSEGeocode and Append Permitted Event Venue List to AGOL feature layer. Final Permitted Event Venue List has been provided by ACME. - [x] Geocode Permitted Event Venue List - [x] Append Permitted Event Venue List to AGOL feature layer.Workgroup: OSE, Type: Data, Team: Geo, Type: GIS Web Application2026-03-04T15:39:352026-03-05T18:43:282026-03-05T18:43:28false188904275402256672827184closedClosedROW ## Device & User Information (first name and last initial, no last names) Jesus R. ## What's the problem? Left monitor is bad , needs replacement . ## What did you do to resolve the issue Workgroup: ROW, Type: IT Support, Team: Tech Services, Type: Hardware Support2026-03-04T15:22:312026-03-04T19:16:202026-03-04T19:16:20false68443907402248621227183closedClosedOCE > What application are you using? Other / Not sure > Describe the problem. I need Bluebeam updated > How soon do you need this? Soon — Within a week > Requested By Ben S. Request ID: DTS26-133385 Type: IT Support, Workgroup: OCE2026-03-04T15:06:102026-03-04T16:44:372026-03-04T16:44:37false235511404402223498927182closedClosedSDD > What application are you using? Other / Not sure > Describe the problem. I need a camera for my computer monitor. > How soon do you need this? Flexible — An extended timeline is OK > Requested By Jessica D. Request ID: DTS26-133380 Workgroup: SDD, Type: Other2026-03-04T14:15:362026-03-04T17:57:252026-03-04T17:57:25false235511404402206994727181closedClosedPDD > What application are you using? Other / Not sure > Describe the problem. Temporary assignment at Budget and Organizational Excellence at City Hall. Taking laptop with me during this assignment. > How soon do you need this? Unsure > Is there anything else we should know? N/A > Requested By Yvette M. Request ID: DTS26-133375 Type: Other, Workgroup: PDD2026-03-04T13:39:132026-03-04T19:12:112026-03-04T19:12:11false235511404402206978727180closedClosedSBO > What application are you using? Maximo > Describe the problem. Report Request - I need to be added to an email report Hello! Can I please be added to the weekly SBOUTIL_Expired_Permit_or_Dig_Tess Report? I appreciate it. Also, Joe Hernandez can be removed from the report email as he is not in SBO anymore. Have a great day! > How soon do you need this? Flexible — An extended timeline is OK > Requested By Greg G. Request ID: DTS26-133370 Type: Other, Product: Maximo, Team: Maximo, Workgroup: SBO2026-03-04T13:39:112026-03-04T19:21:062026-03-04T19:21:07false133040608401930631327179closedClosedEmergency Management > What application are you using? ArcGIS > Describe the problem. I spoke with David Gimnich about this, but I need to put in a ticket as well. I need to discuss Austin Emergency Management data sharing with TPW. > How soon do you need this? Soon — Within a week > Is there anything else we should know? Tuesday, March 10th, 2026. > Requested By Jay T. Request ID: DTS26-133365 Type: Data, Team: Geo, Workgroup: Emergency Management2026-03-04T00:03:102026-03-04T22:41:172026-03-04T22:41:17false142338538401910674527177closedClosedOSEUpdate AGOL Meta data for all SXSW web maps and feature services still in use.Workgroup: OSE, Team: Geo, Type: GIS Web Application2026-03-03T22:55:142026-03-03T22:56:022026-03-03T22:56:02false114594205401910104727176closedClosedOSEGeocode and Append Music Venue List to AGOL feature layer. Final Music Venue List has been provided by OSE. - [x] Geocode Music Venue List - [x] Append Music Venue List to AGOL feature layer.Workgroup: OSE, Type: Data, Team: Geo, Type: GIS Web Application2026-03-03T22:53:292026-03-04T15:42:512026-03-04T15:42:51false188904275401906077627175closedClosedMobility Services## Background We created this issue to (1) set up application status triggers we know we need to set up and (2) test that the application statuses for an application are being updated as expected throughout the application lifecycle. See the Operating Authority Status Spreadsheet for information on each status (trigger, purpose, link to Knack scene) and test cases. ## Step 1. Set up triggers that we know we need to set up 1. Applicants need to be able to upload documents and change their information when the application status is “Requires Action”. Then, Applicants can resubmit by clicking “Submit” again and the application status goes back to “Under Review”. See the spreadsheet linked above for details. ## Step 2. Complete E2E Testing We'll complete the test cases included in the [Operating Authority Status Test Case sheet].(https://docs.google.com/spreadsheets/d/1DtA0Per8_6mGJtGUuGbIhwqUPPrOSxUvUQolqA_bYzo/edit?gid=10666001#gid=10666001), ## Step 3. Update and retest as needed We can use this issue to capture review feedback and what needs to be updated ahead of go-live. Workgroup: Mobility Services, Product: Mobility Services Portal2026-03-03T22:39:242026-03-16T17:56:172026-03-16T17:56:17false31259724401898751427174openMobility Services# Background A holder that has uploaded their personal Affadavit and is applying with another holder goes to the Review and Submit page, they might see a notification that prompts them to upload their affadavit when it's the other holder that needs to upload their certificate. Update the notification language to clarify which of the holders needs to upload their affadavit. Team: Apps, Workgroup: Mobility Services, Product: Mobility Services Portal, Project: MSP Operating Authority2026-03-03T22:16:172026-05-01T14:52:38false31259724401885932527173closedClosedTED > What application are you using? AMD Data Tracker > Describe the problem. I accidentally moved a data collection request to the deleted section. I need it moved to the overall list as it is completed and has data attached. Request is 1246 WILSON ST / FLETCHER ST > How soon do you need this? Flexible — An extended timeline is OK > Requested By Shelby S. Request ID: DTS26-133355 Workgroup: TED, Type: IT Support, Team: Apps, Product: AMD Data Tracker2026-03-03T21:45:372026-04-29T17:47:172026-04-29T17:47:17false61209591401884402827172closedClosedTED > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. My Outlook info is showing the wrong title and manager. I'm hoping we can get it fixed. My title is Capital Improvement Program Manager and Eric Bollich is my Manager. > How soon do you need this? Flexible — An extended timeline is OK > Requested By Shelby S. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/69a7553aea45ea10af9cad4b/outlookissue.png) (60.15kb) Request ID: DTS26-133350 Workgroup: TED, Type: IT Support, Team: Tech Services, Product: O3652026-03-03T21:42:092026-03-04T16:12:492026-03-04T16:12:49false68443907401849666627171closedClosedATSD > What application are you using? Other / Not sure > Describe the problem. Computer says account is locked out. > Is there anything else we should know? Account locked out Internet Browser: Internet Explorer > Requested By Beatriz H. Request ID: DTS26-133345 Workgroup: ATSD, Type: Bug Report, Impact: 1-Severe, Team: Tech Services2026-03-03T20:12:102026-03-03T20:50:122026-03-03T20:50:22false235511404401836287027170closedClosedOCE > What application are you using? Other / Not sure > Describe the problem. knack access to Ramesh B. > How soon do you need this? Soon — Within a week > Requested By Saroj T. Request ID: DTS26-133340 Team: Apps, Provider: Knack, Workgroup: OCE, Product: OCE Portal2026-03-03T19:36:152026-03-03T21:34:422026-03-03T21:34:42false31259724, 100615928314385181323115closedClosedATSD > What application are you using? Moped > Describe the problem. I'm working with Anna on a request to report the amount of funding from the 2016, 2018, and 2020 bonds that has been and will be allocated to each council district. For programs that are using Moped I'm working to give them a Power BI dashboard to calculate this. I'm building the dashboard. Charlie and Mike are working on having real time financial data available in Power BI from a view that financial services setup for us. The last remaining piece is that I need a process that estimates the % of each project geography in each council district. I don't think it is good enough to assume that the funding to a project is split equally between all council districts that a project touches per Moped's logic. A project could be geographically 90% in council district A and 10% in council district B and funding should not be assumed to be split 50/50. My proposed logic is to use Moped's same geographic buffer for council district logic (something like 100' from any drawn features) and see what % of the project is in each council district. This geograpic calculation could probably be done within Moped's postgresql database or via FME process whichever is easier to implement and automate. > Describe the outcome you'd like to see when this feature is implemented. A nightly or hourly (even better) updated table available in Power BI that has a record for each Moped Project ID and council district (there would be multiple rows per project for each council ID) and a calculated value for the % of the project in each council district. > Describe any workarounds you currently have in place or alternative solutions you've considered. I don't have the ability to estimate this unless I did this manually in a one-off way in ArcPro > Is there anything else we should know? Anna has given us a month (a week ago to answer this question from council). I'm hoping to have this process setup and available in Power BI within 2 weeks to allow 1 week of data quality work by program leads before our response is due. We are anticipating that this will not be the last request of this nature and we want to setup our systems to repeat this analysis. This table could also be used to support other analytics such as comp crash cost savings in each district. > Requested By Nathan W. Request ID: DTS25-125310 **In Scope** - Create an ad hoc query that calculates % of project geography in each council district - No rounding in percentages - Use buffer like we did with council district calculations (see `update_council_district()` trigger function) - Performance does not need to be speedy enough for the UI; this will be used ad hoc to build towards future improvements - See https://docs.google.com/spreadsheets/d/1UQQ-LN9zXZfHE8JkGfmC0x2CUqIPpnwkr51Fsn-ISII/edit?gid=0#gid=0 Workgroup: ATSD, Team: Dev, Need: 1-Must Have, Type: Enhancement, Product: Moped2025-06-13T14:57:102025-07-01T15:47:072025-07-08T05:56:55false3653206401831233627169closedClosedTDS > What application are you using? AMANDA > Describe the problem. I am having issues connecting my work laptop to my docking station. > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? Need new equipment by 3PM today. I am not able to input and close out permits for the GFT project within AMANDA systems. > Requested By Jelani M. Request ID: DTS26-133335 Impact: 1-Severe, Workgroup: TDS, Team: Tech Services2026-03-03T19:21:132026-03-04T19:14:072026-03-04T19:14:19false68443907401828130727168closedClosedROW > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. All manner of issues w/ Outlook desktop. It routinely crashes and I have lost all access to saved emails (many of which I need access to in order to do my job and respond to PIRs). > Is there anything else we should know? Please assign to Matthew Martinez. Thank you! Internet Browser: Other > Requested By Paloma A. Request ID: DTS26-133330 Workgroup: ROW, Type: Bug Report, Impact: 1-Severe, Team: Tech Services, Product: O3652026-03-03T19:12:082026-05-12T13:12:482026-05-12T13:12:48false133022703401806427127167closedClosedDTS > What application are you using? Other / Not sure > Describe the problem. another test > How soon do you need this? Unsure > Requested By Chia B. Request ID: DTS26-133325 Workgroup: DTS, Type: Other2026-03-03T18:11:342026-03-03T18:12:182026-03-03T18:12:18false12474808401806418127166closedClosedDTS > What application are you using? Other / Not sure > Describe the problem. Testing!! > Describe the outcome you'd like to see when this feature is implemented. test > Describe any workarounds you currently have in place or alternative solutions you've considered. test > Requested By Chia B. Request ID: DTS26-133320 Workgroup: DTS, Need: 3-Could Have, Type: Enhancement2026-03-03T18:11:332026-03-05T16:09:372026-03-05T16:09:37false12474808401805586727165closedClosedDTS > What application are you using? Other / Not sure > Describe the problem. Testing!! > Describe the outcome you'd like to see when this feature is implemented. test > Describe any workarounds you currently have in place or alternative solutions you've considered. test > Requested By Chia B. Request ID: DTS26-133320 Workgroup: DTS, Need: 3-Could Have, Type: Enhancement2026-03-03T18:09:332026-03-03T18:20:162026-03-03T18:20:16false49591623401790625327164openOPMAdd a new button to the top right of the [TPW Bond Spending dashboard](https://app.powerbigov.us/groups/me/apps/8b3b3a24-0d86-4879-8b4c-002167f3c311/reports/ca3cd054-1b1e-42a2-91de-f2a83da81ea4/ReportSectionce4fccf0db322e48188d?ctid=5c5e19f6-a6ab-4b45-b1d0-be4608a9a67f) for a TPWstat filter/view so that executives can easily hone in on the data they need right now. - Add a filter called "TPWstat Bond Reporting" - Button in the top right corner - With 7 buttons, should we move to a dropdown instead? - Include only Local Mobility Programs: - Bikeways - Local Transit - Neighborhood Partnering - Safe Routes - Sidewalks - Street Programs - Traffic Signals - Urban Trails - Vision Zero - Focus on FY26 - Visualize with a line chart - Total Spent - Encumbered - Obligated - Matched (new category for funds set aside for grant matches) #27501 - Targets - Baseline - Spend Plan - Table with the above values and total appropriated - Call outs for Relative to Baseline & Relative to Spend Plan - RYG indiators - Green: <5% - Yellow: 5-30% - Red: >30% - Show/compare last quarter + this quarter to give context / show which direction we're trending - Clearly display obligations to CMO - progress toward 95% obligation (FY26) + other adjustments pending discussion with Cody; Action Plan details from Cody FY26 CMO Promises: - Spend over 98% of 2018 local mobility bond funds ($110M) by end of FY26 - Obligate over 85% of 2020 local mobility bond funds by ($305M) end of FY26 - Add an explanation / description of certain terms on the DB, perhaps also - priorities for FY26 - Visually fit TPWstat theme ### Resources - OPM's [OneNote](https://cityofaustin.sharepoint.com/sites/TPWOPM/_layouts/15/Doc.aspx?sourcedoc={b53c8e81-fb29-4ea3-b66f-e396a24c506e}&action=edit&wd=target%28Reporting%2FTPWstat%2FTPWstat%20Evolution.one%7C9896a2b1-4d09-41c3-a571-a7f9fd866189%2F2026.03.11%20DTS%20Meeting%20Capital%20Projects%20%7C399e20d8-21b0-4a5a-8f8f-9fceb120a932%2F%29&wdorigin=NavigationUrl) - [Recording](https://cityofaustin-my.sharepoint.com/personal/kate_lunceford_austintexas_gov/_layouts/15/stream.aspx?id=%2Fpersonal%2Fkate%5Flunceford%5Faustintexas%5Fgov%2FDocuments%2FRecordings%2FOPM%20Sprint%20Review%2D20260312%5F153630%2DMeeting%20Recording%2Emp4&referrer=StreamWebApp%2EWeb&referrerScenario=AddressBarCopied%2Eview%2E7c8c9104%2De377%2D4526%2Daa5d%2D868fe6b3d0dd) of the OPM Sprint Review on 3/12 - Starts with All Bond Spending dashboard demo by Charlie - [Recording](https://cityofaustin-my.sharepoint.com/personal/adriana_mendez_austintexas_gov/_layouts/15/stream.aspx?id=%2Fpersonal%2Fadriana_mendez_austintexas_gov%2FDocuments%2FRecordings%2FBond+Reporting+Chat+with+Project+Delivery-20260317_101431-Meeting+Recording.mp4&referrer=StreamWebApp.Web&referrerScenario=AddressBarCopied.view.2b5bd50c-f15f-4cfe-9b85-077c82d0f4ce&startedResponseCatch=true) of OPM's bond reporting chat w Project Delivery on 3/17 ### Original Service Request > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. Hello! We are interested in adding a new view to the TPW Bond Spending report that focuses solely on the programs reporting at TPWstat and is more focused. We are planning to chat with Cody and Anna about what would be the most useful metrics + RYG parameters to show. > Describe the outcome you'd like to see when this feature is implemented. Executives will have a high-level overview of each program's obligation health to inform discussion and decision-making. > Describe any workarounds you currently have in place or alternative solutions you've considered. We currently show an overview of the local mobility bonds but execs would only have access to this once a quarter/when we present. https://cityofaustin.sharepoint.com/sites/TPWOPM/TPWstat%20Presentations/Forms/AllItems.aspx?id=%2Fsites%2FTPWOPM%2FTPWstat%20Presentations%2F2026%2E1%2E28%5FTPWstat%20Meeting%2Epdf&parent=%2Fsites%2FTPWOPM%2FTPWstat%20Presentations > Is there anything else we should know? Ideally by April's TPWstat where we'll be hearing from our Capital Projects reporting group again. > Requested By Adriana M. Request ID: DTS26-133315 Need: 2-Should Have, Type: Enhancement, Team: Data Science, Product: 2020 Bond Progress Dashboard, Workgroup: OPM, Product: O3652026-03-03T17:36:122026-04-29T19:50:48true110200023401778341427163openHRDuring Sprint Review Tina indicated there is a new requirement for Interview Questions to total 100 using a specific calculation She provided the [Candidate Scoring Matrix excel spreadsheet](https://docs.google.com/spreadsheets/d/1J15HynqThNHUYlF2lZKIj-tIkCjfzTOT/edit?gid=729570106#gid=729570106) Workgroup: HR, Team: Apps, Type: Enhancement, Product: TPW Hire2026-03-03T17:10:012026-04-28T15:48:36false21112975, 170656233401775420527162closedClosedOSEThere is some issue with how the SXSW Mobility Guide in AGOL is reading the Special Events Road Closures Public dataset, as the START_TIME and END_TIME fields are correct in the source data but are lagging 5 hours in AGOL. Likely a simple fix with how the time zones are being read or corrected.Workgroup: OSE, Type: Data, Team: Geo2026-03-03T17:03:222026-03-03T23:00:022026-03-03T23:00:02false114594205, 188904275401774184627161closedClosedROWHow can we allow the KNACK-TCP user to provide a primary project location using CTM's 911 address data (vs KNACK address field)? - What is the level of effort? - Is the level of effort more/less than transforming the KNACK lat/long into an address/point for mapping? Workgroup: ROW, Team: Apps, Type: Enhancement, Product: ROW Portal2026-03-03T17:00:262026-03-18T15:14:392026-03-18T15:14:58false49930868, 100615928401770239727160closedClosedHR- Based on feedback from HR Team (Jennifer & Tina) during Sprint Review - Post Interview | Zone & Offer Details Offer Letter section - Get feedback from HR 2 Start Date fields - which one to keep? - [ ] Keep Option 2 - selecting from the calendar - Edit Zoning Information Related Job Experience - Get feedback from HR - [ ] use Work Type - remove Full Time | Part Time? - [ ] remove Full Time | Part Time from Finalized Documents | Zone Determination **New item from Tina** Essential Employee language that needs to be added to the Offer Letter - [ ] Add to Finalized Offer Letter Add after the first paragraph Austin Transportation and Public Works is an essential part of the City of Austin’s operations. All employees within the department are designated as Essential Employees and may be required to report to work during emergencies or extraordinary circumstances. These individuals play a vital role in maintaining public health and safety, supporting safe and reliable mobility and transportation, and ensuring the well-being of both the community and fellow City employees. Their work helps ensure the continuity of essential city operations. Other items I saw when setting up for Mock Interview round 2 - My Posting | Hiring Manager Information - [ ] Make Supervisor Signature required Hiring Management | Job Details | Preferred Qualifications - [ ] Preferred Qualifications - remove column Interview Temp? - Scoring Summary | Interview Scoring Summary PCN 555555 - [ ] Check Panel Member count - it may be off because I added and deleted Panel Members Workgroup: HR, Team: Apps, Type: Enhancement, Product: TPW Hire, Project: Digitize Interview Management Process2026-03-03T16:52:112026-03-05T19:17:452026-03-05T19:17:45false21112975, 170656233399716633427106closedClosedDTS BEN WHITE ## Device & User Information (first name and last initial, no last names) ## What's the problem? imaged machine BD5JBY3 ## What did you do to resolve the issue Workgroup: DTS, Type: IT Support, Type: Mobile Device Support (MDM), Team: Tech Services, Type: Hardware Support2026-02-26T18:41:502026-02-26T18:42:152026-02-26T18:42:15false133022703401769841927159closedClosedOCE > What application are you using? AMANDA > Describe the problem. Please provide similar access to Roshan Suwal. > How soon do you need this? Soon — Within a week > Requested By Saroj T. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/69a710e325243eddcbc2a008/ognewtpwdtsv7amandanewuseraccountorpermissionsmodificationrequestformrameshbaniya.docx) (42.37kb) Request ID: DTS26-133310 Type: IT Support, Product: AMANDA, Status: Awaiting Response, Workgroup: OCE, Team: AMANDA2026-03-03T16:51:152026-03-23T22:04:142026-03-23T22:04:14false49930868, 63309637401758481327158closedClosedDTS > What application are you using? Other / Not sure > Describe the problem. this is only a test > How soon do you need this? Unsure > Requested By Chia B. Request ID: DTS26-133305 Workgroup: DTS, Type: Other2026-03-03T16:26:512026-03-03T16:29:292026-03-03T16:29:29false12474808401754146427157closedClosedTDS > What application are you using? ArcGIS > Describe the problem. Monthly request to update TIA layer in TDS development review map. > How soon do you need this? Soon — Within a week > Requested By Nazlie S. Request ID: DTS26-133300 Type: Map Request, Team: Geo, Workgroup: TDS2026-03-03T16:18:142026-03-04T19:10:022026-03-04T19:10:02false80716478401735257627156closedClosedSUTD > What application are you using? ArcGIS > Describe the problem. Hi DTS, Separate from my other request, while we are waiting on the new authoritative urban trails dataset to go live, there is one new field from the ATD_ADMIN.Urban_Trail_Network layer that needs to get added to the FME AGOL processes. Can you make sure the field 'Core_SW_Network' gets pushed up to AGOL? Thank you! > How soon do you need this? Soon — Within a week > Requested By Christiane V. Request ID: DTS26-133295 Type: Data, Team: Geo, Workgroup: SUTD2026-03-03T15:39:132026-03-04T17:05:372026-03-04T17:05:37false80716478401733904227155closedClosedSBO > What application are you using? Human Resources Portal > Describe the problem. CC SBO Time & Attendance Knack System We have noticed that we are not seeing the Late flag pop up (see pic) when looking to see if someone clocked in late. Aaron Earls was the first to initially notice it. > Website Address Internet Browser: Edge > Requested By Greg G. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/69a6ff8cb9ad9bdc49014754/image5.png) (17.71kb) Request ID: DTS26-133290 Type: Bug Report, Impact: 3-Minor, Team: Apps, Product: Human Resources Portal, Workgroup: SBO, Project: SBO Attendance Tracker2026-03-03T15:36:232026-03-12T14:33:352026-03-12T14:33:35false21112975, 61209591401733887227154closedClosedOPM > What application are you using? Other / Not sure > Describe the problem. Need admin permission to download-- DB Browser for SQL https://github.com/sqlitebrowser/sqlitebrowser/releases for LinkedIn Learning Course Java 11 to backup project management software Thx! > How soon do you need this? Flexible — An extended timeline is OK > Requested By Stella S. Request ID: DTS26-133285 Type: IT Support, Workgroup: OPM, Team: Tech Services2026-03-03T15:36:222026-03-16T13:32:222026-03-16T13:32:22false133022703401732242827153closedClosedSUTD > What application are you using? ArcGIS > Describe the problem. Hi DTS, I am switching the authoritative dataset for urban trails assets from ATD_ADMIN.Urban_Trails_Network to PW_ADMIN.Urban_Trails_Network. The layers are currently identical in their configuration and data. I am requesting we go through anything that needs to be done to make this new dataset authoritative, including adding it to the AGOL FME processes. Ideally we get this swapped over as soon as possible because we have paused all editing in the layer, but depending on how involved it is on your end, it might take a bit of time. Thank you! > How soon do you need this? Unsure > Requested By Christiane V. Request ID: DTS26-133280 Type: Data, Team: Geo, Workgroup: SUTD2026-03-03T15:33:142026-03-16T15:35:032026-03-16T15:35:03false80716478401731205827152closedClosedSBO > What application are you using? Other / Not sure > Describe the problem. Hello! I am requesting for Quincy S. to get access to the Reach web app that runs the TV's at Townview and St Elmo. If this needs to be a CTM request, please let me know and I'll get that submitted. Thanks! > How soon do you need this? Flexible — An extended timeline is OK > Requested By Greg G. Request ID: DTS26-133275 Type: IT Support, Workgroup: SBO, Team: Tech Services2026-03-03T15:31:022026-03-16T16:30:382026-03-16T16:30:39false133022703401730140527151closedClosedDTSExternal User submitted Hello, I’ve noticed on various City maps e.g. • https://experience.arcgis.com/experience/1fef828ae82342e883acd26b886c9471 • [https://austin.maps.arcgis.com/apps/MapTools/index.html?appid=b9bdc4dfcfc244a691f22aebb0f09f61] the presence of a segment of Treadwell St. (that doesn’t actually exist) connecting S. 6th St. (that does exist) to a segment of S. 7th St. (that does not exist). Both of those non-existent segments should instead show as the West Bouldin Creek Greenbelt Trail. The second map linked above shows a City plan to create a shared use path across the train tracks to the S. 7th St. segment that doesn’t exist. I fear that City departments are relying on these maps, which contain inaccurate information. I’m writing to ask whether this is due to CoA data or third-party data being incorrect and to request a correction. Thanks, Workgroup: DTS, Type: Bug Report, Team: Geo2026-03-03T15:28:522026-03-03T17:53:112026-03-03T17:53:11false80716478401708409327150closedClosedHR > What application are you using? Other / Not sure > Describe the problem. my dual monitors are not working Internet Browser: Chrome > Requested By Guillermo M. Request ID: DTS26-133270 Workgroup: HR, Type: Bug Report, Impact: 3-Minor, Team: Tech Services2026-03-03T14:46:012026-03-03T16:33:462026-03-03T16:33:47false164183211401379048727148closedClosedMobility Services# Background During testing, we discovered that applicants with 16+ passenger vehicles will not be able to add documents for Drivers from the application. Additionally, we want to make some minor usability updates to clarify that applicants without 16+passenger vehicles don't need to add a Driver (or supporting documents). ## What needs to be done 1. If the applicant does not have a 16+ passenger vehicle hide the Add Driver button and supporting language 2. Enable applicant to add Driver documents (photos of driver license, medical examiner cert) ### 1. Hide the Add Driver button and supporting language <img width="1447" height="402" alt="Image" src="https://github.com/user-attachments/assets/4cfc9072-9512-49d4-8820-3824c6b1a4d7" /> ### 2. Enable applicant to add Driver documents <img width="1405" height="720" alt="Image" src="https://github.com/user-attachments/assets/130002e3-90cd-4e62-adea-edba33e8e12d" /> Team: Apps, Workgroup: Mobility Services, Product: Mobility Services Portal, Project: MSP Operating Authority2026-03-02T23:08:222026-03-09T15:10:182026-03-09T15:10:18false31259724401333917927147closedClosedCSD > What application are you using? Other / Not sure > Describe the problem. I have received a new computer last Friday (2/27/26), sincemy old one was old and had issues. And now I need BlueBeam installed. CTM installed the software app, but when I tried to use it , it said that the 7 day trial period had ended. I need a current license for this software. > How soon do you need this? Soon — Within a week > Is there anything else we should know? Most of my day to day work is done on BlueBeam. Not having it will cause a significant hardship, and could potentially affect my projects. > Requested By Natalia O. Request ID: DTS26-133260 Type: IT Support, Workgroup: CSD, Team: Tech Services2026-03-02T21:15:312026-03-04T17:27:272026-03-04T17:27:27false68443907401327253027146closedClosedOCE > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. Printer "Colorado" needs ink color cartridge replacement. > How soon do you need this? Soon — Within a week > Requested By Floyd B. Request ID: DTS26-133255 Type: IT Support, Workgroup: OCE, Team: Tech Services, Product: O3652026-03-02T20:57:092026-03-03T13:32:282026-03-03T13:33:07false133022703401294365327145closedClosedLDE## We are updating the folder process info features on LDE's 2 folder processes on the PR folder. _(Requested by Sam & Ivan on 3/2/26)_ ### Updates to folder process 51258 `ATPW-LDE Row Compliance Review` - [ ] Add process info 51204 `Walkway in ROW?` ### Updates to folder process 51259 `ATPW-LDE Driveway/Sidewalk Review` - [ ] Remove process info 51204 `Walkway in ROW?` - [ ] Add a new validation on the process info 51202 `Sidewalk Inspection required?` - Do not allow the user to save 'NO' on `Sidewalk Inspection required?` if the same info is 'YES' on folder process 51258 `ATPW-LDE Row Compliance Review` - USE/ERROR MESSAGE: System cannot perform this action because the sidewalk inspection is already required by ATPW-LDE Row Compliance Review. You must also save YES. - User Story: "Do not allow the user to waive the sidewalk inspection if it has already been required by ROW Compliance Review" Impact: 3-Minor, Need: 1-Must Have, Type: Enhancement, Product: AMANDA, Provider: LaunchIT, Status: Awaiting Response, Workgroup: LDE, Team: AMANDA2026-03-02T19:37:432026-04-14T15:16:382026-04-14T19:00:07false49930868, 51680715, 63309637401292339627144openMobility Services## Background As I'm testing that the applicant portal supports applicants to upload required documents, I'm noticing some simple things we can do to improve the usability of the application. ### 1 <img width="780" height="382" alt="Image" src="https://github.com/user-attachments/assets/ec217c2e-20ee-49d8-8cc2-00a075d04a06" /> ### 2 <img width="815" height="742" alt="Image" src="https://github.com/user-attachments/assets/e1f2e8e9-892c-4bc6-9bea-f61edeca8a52" /> ### 3. Across all pages. <img width="1591" height="701" alt="Image" src="https://github.com/user-attachments/assets/4482460e-bb62-4ede-a204-24eeae3219e6" /> ### 4 <img width="1564" height="645" alt="Image" src="https://github.com/user-attachments/assets/e1bc6319-6fb5-4fb1-9061-2aa1b7342936" /> ### 5 <img width="1565" height="708" alt="Image" src="https://github.com/user-attachments/assets/582d47e0-f823-402d-995a-7b6c5a658061" /> ### 6 <img width="1385" height="434" alt="Image" src="https://github.com/user-attachments/assets/375cf827-3620-49da-9bfb-7195788270d8" /> ### 7 <img width="1437" height="303" alt="Image" src="https://github.com/user-attachments/assets/bbfac1e0-5cc8-4d74-b15a-fcab4bdf44d5" /> <img width="1434" height="343" alt="Image" src="https://github.com/user-attachments/assets/ebb2feac-091c-4f42-8570-4fff0d793db3" /> ## 8. Vehicles <img width="658" height="124" alt="Image" src="https://github.com/user-attachments/assets/733cb404-8d4c-4595-90b7-f4ec02ca7556" /> <img width="1708" height="2215" alt="Image" src="https://github.com/user-attachments/assets/81d76e01-c560-4a61-babe-8d4d25d87ed2" /> <img width="1461" height="1348" alt="Image" src="https://github.com/user-attachments/assets/0d89a69c-8d83-45b1-8d06-fdab32abf69c" /> <img width="1436" height="388" alt="Image" src="https://github.com/user-attachments/assets/7dae315b-a958-431e-8a6f-a86ecac22ee1" />Team: Apps, Workgroup: Mobility Services, Product: Mobility Services Portal, Project: MSP Operating Authority2026-03-02T19:32:452026-05-01T14:52:27false7612723401288947727143closedClosedOCE > What application are you using? Other / Not sure > Describe the problem. Would it be possible to install Blue beam onto my iPad. > How soon do you need this? Soon — Within a week > Requested By Stephen B. Request ID: DTS26-133250 Type: IT Support, Workgroup: OCE, Team: Tech Services2026-03-02T19:24:132026-03-04T16:19:452026-03-04T16:19:45false133022703401282845027142closedClosedROW- [ ] Enhancement: Inserting rounds & connections - [ ] Discussion on level of effort, platform autonomy, maintenance complexity - [ ] Discussion around customization transparency & communicationType: Meeting, Workgroup: ROW, Team: Apps, Product: ROW Portal, Project: TCP Review Case Management2026-03-02T19:08:352026-04-08T15:02:262026-04-08T15:02:26false21112975, 49930868, 100615928401278557427141closedClosedSBO > What application are you using? Other / Not sure > Describe the problem. My laptop died. Charging cable is inserted but is not charging. I tried with my personal laptop cable and it’s also not connecting > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? Critical for dispatch work > Requested By Monika S. Request ID: DTS26-133245 Type: Other, Impact: 1-Severe, Workgroup: SBO, Team: Tech Services2026-03-02T18:57:082026-03-03T13:35:372026-03-03T13:35:37false138721851401276326727140openSPPHelp develop a new tool to track internal metrics, provide reporting to project managers and executive staff, and distribute information to external partners. ### Solution **SharePoint + Excel** Power BI won't be used at this stage because it's too complicated for making simple bar charts. We could use Power BI in the future once the data, process, and/or reporting needs are more mature/complex. ### Requirements - Avoid excess whitespace - Use a smaller but ADA compliant font per city standards - Include only previously approved project photographs - Link to partner organizations via their logos - Include tabs for each metric to have a drill-down dashboard space ### Visualizations Provide an easy-to-navigate, high level dashboard for all key metrics (VMT, GHG, mobility hubs, air quality sensors, eco counters, community engagement) 1. Vehicle Miles Traveled (VMT) (reduced): monthly values, final goal, final year 2. Greenhouse Gas Emissions (GHG) (reduced): monthly values, final goal, final year 3. Mobility Hubs: designed and installed; monthly actuals, final goal, final year 4. Bike/Ped Eco counters: installed; monthly actuals, final goal, final year 5. Air Quality Counters: installed; monthly actuals, final goal, final year 6. Spend Down across all three measures (pulled directly from eCapris) ### Resources - [CPRG's SharePoint](https://cityofaustin.sharepoint.com/sites/tpwcprg/SitePages/CollabHome.aspx?ovuser=5c5e19f6-a6ab-4b45-b1d0-be4608a9a67f%2CKate.Lunceford%40austintexas.gov&OR=Teams-HL&CT=1772818239865&clickparams=eyJBcHBOYW1lIjoiVGVhbXMtRGVza3RvcCIsIkFwcFZlcnNpb24iOiI1MC8yNjAxMTUxMTExOCJ9&CID=0666fda1-c0af-b000-dea1-83aef501469b&cidOR=SPO) - [PARD's SharePoint](http://cityofaustin.sharepoint.com/sites/PARD-PerformanceManagement/SitePages/PARD-High-Level-%26-Executive-Dashboards.aspx?source=https%3A%2F%2Fcityofaustin.sharepoint.com%2Fsites%2FPARD-PerformanceManagement%2FSitePages%2FForms%2FByAuthor.aspx) - an example of what Heather likes - Google Drive [folder](https://drive.google.com/drive/folders/1_UJw7a44lL8ojZI4H4yNH5MxDE9WrOcy) - [Example of what CPRG data might include](https://docs.google.com/spreadsheets/d/1bgBSHDOTGUi55znWC_Enkx62EVQow5xQ/edit?usp=drive_link&ouid=104124585526612061421&rtpof=true&sd=true) **Original DTS Service Request** > What application are you using? Other / Not sure > Describe the problem. ongoing existing project. Please see the attached document that outlines the CPRG dashboard project history, the feedback on MVP1, and a proposal for MVP2. My questions for MVP2 are in the document and includes questions regarding roles and timeline. > How soon do you need this? Soon — Within a week > Is there anything else we should know? Increasingly urgent Request from Director. Project Manager, and 7 external partners (Campo, CARTS, CapMetro, etc) > Requested By Heather B. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/69a5dba95450b07132d894cc/climatepollutionreductiongrantdashboardprojectsummary22726.docx) (27.84kb) Request ID: DTS26-133240 Type: Other, Team: Data Science, Workgroup: SPP, Project: CPRG Data Analysis & Reporting2026-03-02T18:51:122026-05-14T21:30:02true110200023401247635627139closedClosedHR > What application are you using? Human Resources Portal > Describe the problem. Add Project Connect division in Hire page. > Describe the outcome you'd like to see when this feature is implemented. To organize our Hire page. > Describe any workarounds you currently have in place or alternative solutions you've considered. We have been placing vacancies in the HR division > Requested By Jennifer W. Request ID: DTS26-133235 Workgroup: HR, Team: Apps, Need: 2-Should Have, Type: Enhancement, Product: TPW Hire2026-03-02T17:39:092026-03-04T21:01:512026-03-04T21:01:51false21112975, 170656233401237576527138closedClosedMobility Services# Background Since the Operating Authority page is live, we wanted to apply the updates on a new Operating Authority | Getting Started page and then apply these right before go-live. Here's a link to the new Operating Authority Getting Started page: https://atd.knack.com/mobility-services#operating-authority--getting-started/ # What we need to do - Replace the current Operating Authority Available Services page with the Operating Authority Getting Started linked above. ## A/C - [x] Selecting "Required Documents" brings the applicant to the Required Documents page - [x] Selecting "Sign Up / Login" brings the applicant to the log in page.Team: Apps, Workgroup: Mobility Services, Product: Mobility Services Portal, Project: MSP Operating Authority2026-03-02T17:18:182026-03-30T19:29:352026-03-30T19:29:35false31259724401225903027137openLooks like our public [view of the trail counters data](https://cityofaustin.eco-counter.com/) was updated by ecocounters. This has broken our daily updating of the [daily trail counters totals dataset](https://data.austintexas.gov/Transportation-and-Mobility/Trail-Counters-Daily-Totals/26tt-cp67).Type: Bug Report, Type: Open Data, Team: Data Science2026-03-02T16:55:342026-03-02T16:55:48false30810522401212664327136closedClosedDTS ## Device & User Information (first name and last initial, no last names) ## What's the problem? Reimaged machine since it was exchanged for another machine ## What did you do to resolve the issue Workgroup: DTS, Type: IT Support, Type: Mobile Device Support (MDM), Team: Tech Services, Type: Hardware Support2026-03-02T16:28:012026-03-03T13:34:202026-03-03T13:34:20false133022703401202622727135closedClosedROW### The UC review comment document is missing the header ### Acceptance Criteria - The AC provided applies to CDS Review comment document (11150) in UC folders - The Header section (area within black box) needs to be populated as "CDS Review - *Reviewer Name* - *Reviewer Email ID*" - This did not work as expected in the screenshot below <img width="2148" height="990" alt="Image" src="https://github.com/user-attachments/assets/50b8fa6f-658b-42c2-802f-70ae70d9f110" /> - In another instance, the title and Reviewer name populated, but email did not populate. <img width="1151" height="488" alt="Image" src="https://github.com/user-attachments/assets/f0915d56-bf2b-4cc0-87fd-59c3efb9daa8" /> --- ### Change Management - 3/27/26 - Vish - Updated AC and moved to Backlog ---Workgroup: ROW, Type: Bug Report, Impact: 3-Minor, Need: 1-Must Have, Product: AMANDA, Team: AMANDA2026-03-02T16:05:112026-04-10T19:30:442026-04-10T19:31:20false33665701, 49930868, 51680715, 63309637401180222027134closedClosedSUTDFME job pushing urban trail data to AGOL has failed a couple times over the weekendTeam: Geo, Type: Integration, Workgroup: SUTD2026-03-02T15:16:232026-03-02T15:24:172026-03-02T15:24:17false80716478401141677127133closedClosedSBO ## Device & User Information (first name and last initial, no last names) ## What's the problem? Not able to connect to Microsoft apps ## What did you do to resolve the issue Ran updates and restarted the pc. Type: IT Support, Type: Mobile Device Support (MDM), Workgroup: SBO, Team: Tech Services, [Workgroup] :rotating_light: MISSING, Type: Hardware Support2026-03-02T13:54:502026-03-02T13:55:362026-03-02T13:55:36false164183211401137525327132closedClosedSBO > What application are you using? Maximo > Describe the problem. access to the Maximo Flex2 option (SBODIS_SW / SBO Dispatch Sidewalk SP) that I shared in the screenshot? When you contact them, please let them know that you’ll be taking over Katherine’s role at some point, as it relates to sidewalks and will need the same access she currently has to view the work orders that will be flexed for your review. > How soon do you need this? Soon — Within a week > Is there anything else we should know? by EOW > Requested By Cierra F. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/69a5940c51a4665e8208c883/image.jpg) (2.63kb) Request ID: DTS26-133230 Type: Other, Product: Maximo, Team: Maximo, Workgroup: SBO2026-03-02T13:46:152026-03-02T17:57:212026-03-05T15:00:37false133040608, 134445095401124787527131closedClosedUrban Forestry > What application are you using? Other / Not sure > Describe the problem. Need access to KNACK to write work for contractors. > How soon do you need this? Soon — Within a week > Requested By Benjamin D. Request ID: DTS26-133225 Type: IT Support, Team: Apps, Workgroup: Urban Forestry2026-03-02T13:21:132026-03-03T15:54:342026-03-04T14:42:03false21112975, 61209591400261080127130closedClosedROW, OSEWorkgroup: OSE, Workgroup: ROW, Type: Data, Team: Geo, Project: COORDINATE Implementation2026-02-27T19:50:532026-03-02T23:15:192026-03-02T23:15:19false49930868, 114594205400260907127129openROW, OSEData is not filtering as initially anticipated within the COORDINATE AGOL FME. - [ ] Review Query with steak ROW and OSE steak holders. - [ ] implement and publish updates to the FMEWorkgroup: OSE, Workgroup: ROW, Type: Data, Team: Geo, Project: COORDINATE Implementation2026-02-27T19:50:282026-04-30T15:56:58true49930868, 114594205233838365417698closedClosedDTSPlease update the Striping Report to generate a monthly report based on when the report is ran.Workgroup: DTS, Type: Reports, Product: Maximo, Team: Maximo2024-06-06T14:18:032024-06-07T20:32:152024-06-07T20:32:15false132967319, 169071970400225668727128closedClosedSBO Dalton ## Device & User Information (first name and last initial, no last names) iPhone & Isaiah, M ## What's the problem? User cannot able to install the outlook on his phone and requested to get that installed ## What did you do to resolve the issue I have checked and installed the outlook and made the user sign by providing the access over. Type: IT Support, Type: Mobile Device Support (MDM), Workgroup: SBO, Team: Tech Services2026-02-27T18:15:412026-02-27T18:16:502026-02-27T18:16:50false138721851400224228327127closedClosedDTSJohn observed when reviewing my PR to remove zenhub from the `issues_to_socrata` script that the version of python is end of life: https://github.com/cityofaustin/atd-service-bot/pull/69#discussion_r2859922189 I experimented with upgrading the version of pygithub and thought about opening an issue to address that work, but John found that hitting the endpoint without the package was much faster. - [x] remove pygithub from issues_to_socrata - [x] remove pygithub from gh_index_issues_to_dts_portal - [x] remove pygithub from intake.py - [ ] upgrade other package versions - [x] upgrade version of python on dockerfileWorkgroup: DTS, Team: Dev, Type: Integration2026-02-27T18:12:052026-03-05T15:03:052026-03-05T15:03:05false12474808400193205927126closedClosedPDD > What application are you using? Other / Not sure > Describe the problem. Require CivilStorm and Storm CAD. > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? 02/27/2026 > Requested By Fernando C. Request ID: DTS26-133220 Type: IT Support, Impact: 1-Severe, Workgroup: PDD, Team: Tech Services2026-02-27T16:51:102026-03-18T13:27:302026-03-18T13:27:30false68443907, 133022703, 164183211400184620227125closedClosedAMD > What application are you using? ArcGIS > Describe the problem. We need to update the maps for the ITS plan. David prepared the maps in July and we just need to update the numbers (if the numbers have changed since last July). > How soon do you need this? Soon — Within a week > Requested By Esraa A. Request ID: DTS26-133215 Workgroup: AMD, Type: Map Request, Team: Geo2026-02-27T16:30:352026-03-13T20:33:102026-03-16T14:53:34false142338538400183155927124closedClosedOOD > What application are you using? Other / Not sure > Describe the problem. My computer has been giving me this warning saying "Low disk space" and yesterday it stopped letting me save documents. I emptied my Downloads folder and Recycle Bin and it worked for a bit but I'm getting that error again. Could someone stop by and take a look at what's going on? I'm not sure why all this space is taken up on this computer already. > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? I have another meeting at 1pm so before then would be great. Thank you! > Requested By Meredith R. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/69a1c5bb86241444d7f4edba/lowdeskspace.png) (56.66kb) Request ID: DTS26-133210 Workgroup: OOD, Type: IT Support, Impact: 1-Severe, Team: Tech Services2026-02-27T16:27:092026-02-27T20:48:252026-02-27T20:48:25false133022703, 138721851400155885327123closedClosedTDS > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. my outlook is freezing, and not responding. Internet Browser: Chrome > Requested By Monica G. Request ID: DTS26-133205 Type: Bug Report, Impact: 2-Major, Workgroup: TDS, Team: Tech Services, Product: O3652026-02-27T15:24:142026-03-02T13:08:272026-03-02T14:05:45false133022703400146701827122openDTSWe could not update the SchemaSpy docs back in November 2025 so we disabled the GH Action workflow. Since then, we haven't missed having the DB documentation, and, in the future, we could spin up [dbdocs.io like we have for VZDB](https://github.com/cityofaustin/vision-zero/blob/main/database/README.md#database-schema-documentation) if we need a power user-friendly DB explorer. So, we should tear down the existing flow and infra. **Needs refinement** - What do we do with the [dbdocs.austinmobility.io S3 bucket](https://us-east-1.console.aws.amazon.com/s3/buckets/db-docs.austinmobility.io?region=us-east-1&tab=objects)? It holds old artifacts of the VZ SchemaSpy site and current Moped SchemaSpy site **In Scope** - Remove GH Action workflow and any scripts it calls - Tear down: - [CloudFront distro](https://us-east-1.console.aws.amazon.com/cloudfront/v4/home?region=us-east-1#/distributions/E1QMRCYLR76UOL) - [DNS for dbdocs.austinmobility.io](https://us-east-1.console.aws.amazon.com/route53/v2/hostedzones?region=us-east-1#ListRecordSets/ZIY5NA61UOXR9) - Remove SchemaSpy docs from GitBook https://atd-dts.gitbook.io/moped-documentation/dev-guides/data-dictionary (or ask @mddilley to remove if you don't have permissions)Workgroup: DTS, Team: Dev, Need: 3-Could Have, Product: Moped, Type: Tech Debt2026-02-27T15:06:132026-03-02T23:44:41false400117132927121closedClosedSBO ST. ELMO ## Device & User Information (first name and last initial, no last names) Street and Bridge ## What's the problem? Please take apart the DEOC ## What did you do to resolve the issue Type: IT Support, Workgroup: SBO, Team: Tech Services, Type: Hardware Support2026-02-27T13:59:092026-03-06T19:41:262026-03-06T19:41:27false138721851399825261427120closedClosedSDD > What application are you using? Other / Not sure > Describe the problem. Please provide me with a Project Plan 3 license per request of my supervisor, Tyler > How soon do you need this? Soon — Within a week > Requested By Deedee Q. Request ID: DTS26-133200 Workgroup: SDD, Type: IT Support, Type: O365, Team: Tech Services2026-02-26T23:21:142026-03-02T13:55:272026-03-02T13:55:27false68443907, 133022703399818989327119closedClosedDTS## March Maintenance for AWS EC2 and ECS Services [Slack Thread Link]() ## Documentation [GitBook - DevOps Maintenance Tasks](https://app.gitbook.com/o/-LzDQOVGhTudbKRDGpUA/s/-M4Ul-hSBiM-3KkOynqS/devops-maintenance-tasks) --- ## Pre-Maintenance Communication - [x] Post in #atd-dev channel to alert team about upcoming March maintenance and potential service outages --- ## Airflow Updates - [ ] Check [Airflow release notes](https://airflow.apache.org/docs/apache-airflow/stable/release_notes.html) against [current version](https://github.com/cityofaustin/atd-airflow/blob/production/Dockerfile) - [ ] Review release notes for breaking changes and significant updates - [ ] Test upgrade locally and create pull request - [ ] Request code reviews from team - [ ] Merge approved PR and [update production stack](https://github.com/cityofaustin/atd-airflow?tab=readme-ov-file#updating-the-stack) --- ## EC2 Instance Updates (Ubuntu) - [x] **Bastion Host** - [x] Install available package updates - [x] Schedule restart to coincide with AMI snapshot creation --- ## PostgREST Version Check - [x] Check current version: `docker exec atd-postgrest-postgrest-legacy-scripts-1 postgrest --version` - [x] Compare against [latest releases](https://github.com/PostgREST/postgrest/releases) - [x] Create upgrade PR if a new version is available - [x] Test and deploy upgrade if needed --- ## Database Maintenance - [ ] Review [Unified DB RDS PostgreSQL version](https://us-east-1.console.aws.amazon.com/rds/home?region=us-east-1#database:id=unified-database;is-cluster=false) - [ ] Create upgrade issue if needed (target: one minor version behind AWS RDS latest) - [ ] For major version upgrades, follow [documented upgrade procedures](https://app.gitbook.com/o/-LzDQOVGhTudbKRDGpUA/s/-M4Ul-hSBiM-3KkOynqS/devops-maintenance-tasks#upgrade-aws-rds-postgres-version) --- ## System Resource Monitoring - [x] Check disk space on `dts-int-data-p01` using `df -h` - [x] Pay special attention to `/var` partition (contains `/var/lib/docker`) - [x] Clean up if storage is running low --- ## Container Image Updates - [x] Update HAProxy: `docker compose pull haproxy` on `dts-services-haproxy` --- ## 1Password Connect Service - [x] Check service health: `curl -s https://coa.1password.austinmobility.io/health | jq .` - [x] Compare version with [Docker Hub tags](https://hub.docker.com/r/1password/connect-api/tags) - [x] [Coordinate](https://austininnovation.slack.com/archives/CHZE6BC6L/p1774634395475759?thread_ts=1774377081.679489&cid=CHZE6BC6L) with team before forcing redeployment if an update is needed --- ## Infrastructure Backup - [x] Create new AMI snapshots of all EC2 instances - [x] Remove previous month's maintenance AMI snapshots to manage storage costs - [x] Verify AMI creation was successful --- ## Next Month Preparation - [x] Create[ April maintenance issue](https://github.com/cityofaustin/atd-data-tech/issues/27614) using this updated templateWorkgroup: DTS, Team: Dev, Type: DevOps2026-02-26T23:01:212026-03-27T19:14:332026-03-27T19:14:33false3653206139850168310424closedClosedDTSWorkgroup: DTS, Team: Dev, Need: 1-Must Have, Type: DevOps2022-10-05T23:28:072022-10-05T23:48:392025-04-01T19:45:09false14793120399815030027118closedClosedTED > What application are you using? ArcGIS > Describe the problem. Please update the speed limit on Tillery St, 12th - MLK from 30 MPH to 25 MPH. Apologies, I entered a request for the opposite a couple of weeks ago. https://austin.maps.arcgis.com/apps/mapviewer/index.html?layers=210adf3b4b12476cb6a028be4882d4ce > How soon do you need this? Soon — Within a week > Requested By Shelby S. Request ID: DTS26-133195 Workgroup: TED, Type: Map Request, Team: Geo2026-02-26T22:51:142026-03-02T15:28:412026-03-02T15:28:41false80716478399814774527117closedClosedDTSAs part of our monthly maintenance tasks, we have a check for potential upgrades to our unified RDS database. This issue is to track the upgrade to the major version 18, currently at 18.2. **Steps from the last upgrade to v17** * [x] Hydrate a throw away instance of the same version from a recent snapshot * [x] Update the throw away instances, see how it goes * [x] Create a Postgres version tag on DockerHub along with updating `unified-db` tag * [ ] Create PRs in VZ & Moped bumping the local version, make sure it matches both PostGIS and Postgres versions * Just need to get the changes into `main`, don't worry about `production` * [x] Coordinate risk of downtime, however, past experience indicates that the downtime is transparent or on the order of seconds, but this is not guaranteed * RDS will enforce database clusters update _en masse_ for major version bumps * [x] As close as possible to the time the update happens, take a snapshot * [x] Update session repilcation role permissions according to the [RDS upgrade section of our DevOps maintenance docs](https://app.gitbook.com/o/-LzDQOVGhTudbKRDGpUA/s/-M4Ul-hSBiM-3KkOynqS/devops-maintenance-tasks) * [x] Update using lessons learned updating the throw-away machine. * [x] Run `VACUUM (ANALYZE);` on VZ and Moped databases to get fresh stats for the query planner **Issues from when we moved to v17 (https://github.com/cityofaustin/atd-data-tech/issues/22773)** (h/t @frankhereford 🙏 ) > Two major hurdles: > > - Our new use of the session_replication_role permission is not yet handled correctly by the AWS upgrade scripts > - A freshly restored (or upgraded) copy of our data will haver either no-, or outdated-, internal statistics, and will require VACUUM (ANALYZE); at least for the VZ databaseWorkgroup: DTS, Team: Dev, Type: DevOps2026-02-26T22:50:322026-04-22T18:56:112026-04-23T19:15:05false3653206399806262927116closedClosedTPW[Release Process Docs](https://atd-dts.gitbook.io/moped-documentation/product-management/release-process) - [x] Bump Moped editor `package.json` version to `v3.3.0` @mddilley - [x] Schedule release party - @mddilley - [x] Update [QA script](https://docs.google.com/spreadsheets/d/1n_O6MLh9cwwPf57HUM394Ea-z9uuoEV1-QW4axNZXLE/edit#gid=1099176671) as needed - @mddilley - [x] Advise users of downtime using [template](https://docs.google.com/document/d/1hpBIx41mttSF6-XgeFuxnJPsK7dfpok97O08oytThnc/edit#heading=h.51j00pz8giuz) - @mddilley - [x] Merge open PRs - @mddilley - [x] Propose + vote on release names (geographical feature names - [link #1](https://en.wikipedia.org/wiki/Category:Geologic_formations_of_Texas) [link #2](https://en.wikipedia.org/wiki/Category:Landforms_of_Texas)) - @chiaberry - [x] Cut release branch - @chiaberry - [x] Do testing - @mddilley - [x] Polish release notes - @chiaberry - [x] Schedule email to let users know maintenance is starting - @mddilley - Did we add or remove columns from DB views [that the Power BI dataflow depends on](https://atd-dts.gitbook.io/moped-documentation/product-management/updating-the-arcgis-online-components-database-view)? - @mddilley - ~[ ] Let the Data Science team know~ - **Removing columns that the dataflow expects will break the dataflow** and **column additions require rebuilding the connection** (requires rebuild for the dataflow to know about new column but won't break the dataflow) - ~[ ] Do [full replace](https://github.com/cityofaustin/atd-moped/tree/main/moped-etl/arcgis) of AGOL dataset if needed~ - [x] Snap database in RDS - @frankhereford - [snapped at 1:50PM local](https://us-east-1.console.aws.amazon.com/rds/home?region=us-east-1#db-snapshot:engine=postgres;id=pre-moped-cave-with-no-name) - [ ] ~graphql-engine version bumps~ ([releases & tags](https://github.com/hasura/graphql-engine/releases)) - @frankhereford ([PR here](https://github.com/cityofaustin/atd-moped/pull/1785)) - Update version-controlled task definitions - ~[ ] staging to latest `graphql-engine` release (`version`)~ - ~[ ] production to previous staging release version + any patches (`version`)~ - ~[ ] Update local dev docker compose to latest `graphql-engine` (`version`)~ - [x] Merge RC to prod - @mddilley - [x] Switch over the AGOL ETL to run on Airflow 3 - @frankhereford - [x] Run PHB backfill script on prod - @mddilley - [x] Let users know maintenance is over using [template](https://docs.google.com/document/d/1hpBIx41mttSF6-XgeFuxnJPsK7dfpok97O08oytThnc/edit#heading=h.51j00pz8giuz) - @mddilley - [x] Create issue for `v3.4.0` release - @mddilley - ~[ ] Update [feature list](https://app.gitbook.com/o/-LzDQOVGhTudbKRDGpUA/s/-MIQvl_rKnZ_-wHRdp4J/product-management/features) with any new major features @mddilley~ - [x] Send release notes to Moped users using [template](https://docs.google.com/document/d/1hpBIx41mttSF6-XgeFuxnJPsK7dfpok97O08oytThnc/edit#heading=h.jf63bjq5syy7) (including reminder to refresh the page) - @mddilley - [x] Update staff accounts if there are any bounced emails - @mddilley - ~[ ] Update [database view documentation sheet](https://docs.google.com/spreadsheets/d/1xM6pJVZ_iJnLL9FVbrL1g8HKnlZHSSyYYUsWufFHTZ0/edit?gid=0#gid=0) if there is a new column added in this release @mddilley~ - [x] Check in on [workgroup documentation](https://cityofaustin.sharepoint.com/sites/MopedWorkgroupDocumentation) @mddilleyTeam: Dev, Product: Moped, Workgroup: TPW2026-02-26T22:25:402026-03-12T21:39:072026-03-12T21:39:07false3653206, 12474808, 37249039399792206427115closedClosedTPWWe've had users try to log in before requesting access and then being confused about why login failed with their COA credentials (https://github.com/cityofaustin/atd-data-tech/issues/26901). We could make it clearer that access needs to be requested first. **In Scope** - Update login page to show a link that navigates to the same DTS service request form link in the app navigation menu <img width="785" height="456" alt="Image" src="https://github.com/user-attachments/assets/b71f6274-b647-4f20-b2a1-9e72ed09d1ff" />Team: Dev, Need: 2-Should Have, Product: Moped, Type: Snackoo 🍫, Workgroup: TPW2026-02-26T21:47:532026-03-12T19:11:272026-03-12T19:11:27false12474808399791184327114closedClosedOCE > What application are you using? Other / Not sure > Describe the problem. Request for downloading of Bluebeam. (Completed) > How soon do you need this? Soon — Within a week > Requested By Stephen B. Request ID: DTS26-133190 Type: IT Support, Workgroup: OCE, Team: Tech Services2026-02-26T21:45:362026-02-27T14:47:552026-02-27T14:49:06false133022703399789715327113closedClosedOPM > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. hi, i am trying to install power BI but it is not letting me - do i need to have access? > How soon do you need this? Soon — Within a week > Requested By Stella S. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/69a0be1d55f3656cac61a955/screenshot20260226145809.png) (34.26kb) Request ID: DTS26-133185 Type: IT Support, Workgroup: OPM, Team: Tech Services, Product: O3652026-02-26T21:42:082026-02-27T16:19:482026-02-27T16:19:48false133022703399769177827112closedClosedOCE > What application are you using? Other / Not sure > Describe the problem. speaker not working > How soon do you need this? Urgently — Critical that this is addressed today > Requested By Jose R. Request ID: DTS26-133180 Type: Other, Impact: 1-Severe, Workgroup: OCE, Team: Tech Services2026-02-26T20:51:132026-02-27T14:13:362026-02-27T14:13:36false133022703, 138721851, 164183211399768035827111closedClosedCSD > What application are you using? Other / Not sure > Describe the problem. Computer not turning on, asking for key > How soon do you need this? Urgently — Critical that this is addressed today > Requested By Natalia O. Request ID: DTS26-133175 Type: IT Support, Impact: 1-Severe, Workgroup: CSD, Team: Tech Services2026-02-26T20:48:102026-02-27T15:52:582026-02-27T15:53:18false133022703399752374927110closedClosedATSD > What application are you using? Other / Not sure > Describe the problem. Autoturn Pro seems to have not have its license renewed. Got the error message attached randomly while using it in microstation and haven't been able to use it even after a restart.. > How soon do you need this? Soon — Within a week > Is there anything else we should know? I use Autoturn almost daily as it impacts our street design. > Requested By Milan T. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/69a0a5ee847b26a09c177871/image.png) (166.63kb) Request ID: DTS26-133170 Workgroup: ATSD, Type: IT Support, Team: Tech Services2026-02-26T20:09:092026-03-02T14:15:362026-03-02T14:15:36false133022703399748815427109openFinance > What application are you using? Finance & Purchasing Portal > Describe the problem. When User is attempting to select subproject 10796.05 from the existing subproject list, it is not coming up as an option. > Website Address https://atd.knack.com/finance-purchasing#my-service-requests/service-request-details/6973ed5fd2dd9c88a0c4710d/new-job/6973ed5fd2dd9c88a0c4710d/ Internet Browser: Chrome > Requested By Rochelle C. Request ID: DTS26-133165 Workgroup: Finance, Type: Bug Report, Impact: 3-Minor, Team: Apps, Product: Finance & Purchasing Portal2026-02-26T20:01:002026-03-11T21:29:33false21112975, 170656233399735037227108closedClosedSBO > What application are you using? Other / Not sure > Describe the problem. Augustine A needs assistance with his laptop it will connect to maximo and other sites that is needed > How soon do you need this? Soon — Within a week > Requested By David V. Request ID: DTS26-133160 Type: Other, Workgroup: SBO, Team: Tech Services2026-02-26T19:27:082026-03-05T14:23:382026-03-05T14:23:38false164183211399727862827107closedClosedOCE > What application are you using? Other / Not sure > Describe the problem. I am requesting a license for Ravu BlueBeam. > How soon do you need this? Soon — Within a week > Requested By Stephen B. Request ID: DTS26-133155 Type: IT Support, Workgroup: OCE, Team: Tech Services2026-02-26T19:09:092026-02-27T14:10:502026-02-27T14:11:22false68443907, 133022703, 164183211399676689227104openDTSRevise our existing [_[All-Purpose] Product Index_ template](https://github.com/cityofaustin/atd-data-tech/issues/templates/edit) to - Better match the new prioritization framework (modeled after Austin Water) - Make it easier for PMs to create and maintain project documentation Ultimately, we want each project page on the website to provide a high-level project overview similar to AW's: <img width="2000" height="1125" alt="Image" src="https://github.com/user-attachments/assets/2eda1755-1b9b-445d-bd48-f7c0830df9b2" /> Considerations: - Only a subset of Project content has to be in the index itself to appear complete on the website. Part of it can be stored inside custom fields in the Project Portfolio GHP, i.e. prioritization fields. - Workgroup: DTS, Team: Product, Product: DTS Website, Product: DTS Product Ops, Type: Product Ops2026-02-26T17:16:592026-04-22T02:43:05false110200023399654512627103openTPWWe currently keep the save button enabled when there is an error in the phase and funding dialog forms. There could be others too. As suggested by Frank [here](https://github.com/cityofaustin/atd-moped/pull/1779#pullrequestreview-3855248448), we could update to make it clearer that the error is blocking save. Would be good to do a sweep of error highlighting too. We added it to the **Amount** field in the funding dialog and have it in other places. Examples: - SaveUserViewForm disables save button on error state - ProjectNameForm does not - DefineProjectForm does not - ComponentForm disables save button on error state - MoveComponentForm disables save button on error state - Also needs error highlighting on project input - OverrideFundingForm does not - ProjectPhaseForm does not - ProjectSummaryProjectDescription does not - ProjectWorkActivitiesForm does not **In Scope** - Update the forms above that do not disable the save button when there are errors to disable until errors are fixed - Add error highlighting to MoveComponentForm project input on errorTeam: Dev, Need: 2-Should Have, Type: Enhancement, Product: Moped, Type: Snackoo 🍫, Workgroup: TPW2026-02-26T16:34:582026-05-13T20:44:11false35410637399638169127102closedClosedATSD > What application are you using? Other / Not sure > Describe the problem. Can I have Microstation 2023 installed on my machine? I currently have 2025 and I'm unsure if our current workspace supports this version. > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? As soon as realistically possible would be great. I need this software to complete deliverables that I am working on. Thank you! > Requested By Josh G. Request ID: DTS26-133150 Workgroup: ATSD, Type: IT Support, Impact: 1-Severe, Team: Tech Services2026-02-26T16:03:122026-02-26T19:15:542026-02-26T19:15:54false164183211399638155927101closedClosedParking Services > What application are you using? Other / Not sure > Describe the problem. I am requesting assistance with retrieving login and tracking information for a tablet assigned to Lee - **see edit for details** On February 7, 2026, Lee reported that he turned in his tablet at the end of the day to the Meter Shop tech room. The device was later reported lost, subsequently recovered by the University of Texas Police Department, and returned to the Meter Shop on Monday, February 9, 2026. We are attempting to determine: 1. Whether any other meter technician logged into the tablet without authorization on February 7, 2026, between 5:00 AM and 1:00 PM. 2. The device activity history during that timeframe. 3. Tracking details indicating when the tablet was returned to 1501 Toomey Road. Please let me know if you need any additional information to complete this request. Thank you for your assistance. > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? As soon as possible. > Requested By Ali M. Request ID: DTS26-133145 Workgroup: Parking Services, Type: Other, Impact: 3-Minor, Team: Tech Services2026-02-26T16:03:102026-03-03T17:09:182026-03-03T17:09:18false68443907, 133022703399618573427100closedClosedSMS > What application are you using? Other / Not sure > Describe the problem. Network password is expired, but when I attempt to change my password on my work computer, it says device is not available. > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? My work computer is essential to my job functions. > Requested By Michael M. Request ID: DTS26-133140 Type: IT Support, Impact: 1-Severe, Workgroup: SMS, Team: Tech Services2026-02-26T15:24:132026-02-26T16:00:182026-02-26T16:00:18false68443907399617144527099closedClosedATSD > What application are you using? ArcGIS > Describe the problem. Need access to ped crossing program dashboard: https://experience.arcgis.com/experience/ccb89b199cbf49dba6c01b5044528a0f/page/Pedestrian-Crossing-Program---Prioritization > How soon do you need this? Soon — Within a week > Requested By Rebecca C. Request ID: DTS26-133135 Workgroup: ATSD, Type: IT Support, Team: Geo2026-02-26T15:21:222026-02-26T16:50:242026-02-26T16:50:25false80716478399617127527098closedClosedLDE### Replace email address in the review comment docs `PR-ATPW-LDE ROW Compliance Review` and `PR-ATPW-LDE DS Reviews` from the individual reviewer to residentialrowreview@austintexas.gov <img width="714" height="308" alt="Image" src="https://github.com/user-attachments/assets/49360a02-2ba0-4ea3-a515-f099743d7d47" /> ---- **DTS SR Submittal:** > What application are you using? AMANDA > Describe the problem. Our word document that is generated in AMANDA is populating the wrong email address. The documents are: PR-ATPW-LDE ROW Compliance Review and PR-ATPW-LDE DS Reviews. The default email address for both should be: residentialrowreview@austintexas.gov > How soon do you need this? Soon — Within a week > Is there anything else we should know? Customers are emailing an address that doesn't exist. > Requested By Elizabeth R. Request ID: DTS26-133130 Type: Other, Impact: 3-Minor, Need: 1-Must Have, Type: Enhancement, Product: AMANDA, Provider: LaunchIT, Workgroup: LDE, Team: AMANDA2026-02-26T15:21:202026-03-24T14:32:562026-04-07T17:09:32false49930868, 51680715, 6330963712084042348941closedClosedATSDWorkgroup: ATSD, Type: Data, Team: Geo2022-04-19T13:53:052022-04-19T18:44:362022-04-19T18:44:36false80716478399610552227097closedClosedROW > What application are you using? Other / Not sure > Describe the problem. My second monitor is not working, and I need it for plan reviews. Monitor is saying that it can't detect the HDMI cord, not sure if I need a new one but I have tried unplugging and turning the monitor on and off. Worked perfectly last week. > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? My second monitor is not working, and I need it for plan reviews. Monitor is saying that it can't detect the HDMI cord, not sure if I need a new one but I have tried unplugging and turning the monitor on and off. Worked perfectly last week. > Requested By Juliet T. Request ID: DTS26-133125 Workgroup: ROW, Type: IT Support, Impact: 2-Major, Team: Tech Services2026-02-26T15:09:212026-03-02T19:18:112026-03-02T19:18:11false68443907, 133022703, 235511404399601058227096closedClosedAMD > What application are you using? Other / Not sure > Describe the problem. please help me with a username and access into KITS . Computer TPW-5FBKQV3-N1 > How soon do you need this? Soon — Within a week > Is there anything else we should know? I need to be able to access KITS and check CKTS and sites. I get Invalid KITS user. Please contact a system administrator to register as a user. > Requested By Jon O. Request ID: DTS26-133120 Workgroup: AMD, Type: IT Support, Team: Tech Services2026-02-26T14:51:582026-02-26T15:25:332026-02-26T15:25:33false68443907, 133022703399601048827095closedClosedPavement Operations > What application are you using? Other / Not sure > Describe the problem. Hoteling station needs set up in cubical at Townview. > How soon do you need this? Soon — Within a week > Requested By Jonathan G. Request ID: DTS26-133115 Type: IT Support, Workgroup: Pavement Operations, Team: Tech Services2026-02-26T14:51:562026-02-27T14:08:282026-02-27T14:08:28false164183211399576336327094closedClosedOCE > What application are you using? Other / Not sure > Describe the problem. Inspector Jose R is having issues with the mic on his laptop along with other issues. Internet Browser: Other > Requested By Arielle P. Request ID: DTS26-133110 Type: Bug Report, Impact: 1-Severe, Workgroup: OCE, Team: Tech Services2026-02-26T14:02:022026-03-02T15:14:332026-03-02T15:14:34false68443907, 133022703399560557327093closedClosedSBO > What application are you using? Other / Not sure > Describe the problem. This is for Robert C on the Safety team at Dalton. The HDMI port on his laptop is not working. Robert is a trainer who uses HDMI daily. > How soon do you need this? Soon — Within a week > Is there anything else we should know? Robert is a trainer who uses HDMI daily. > Requested By Jennifer W. Request ID: DTS26-133105 Workgroup: SBO, Team: Tech Services2026-02-26T13:33:152026-02-27T18:05:282026-02-27T18:05:28false138721851399292796027092openDTS<img width="1616" height="935" alt="Image" src="https://github.com/user-attachments/assets/3f2539dc-2fe0-41ca-8f82-16a06010ed62" /> <img width="1598" height="932" alt="Image" src="https://github.com/user-attachments/assets/b6957c4a-3029-4a6c-a747-b9bbc07d9c0c" /> ## Context During Discovery Day Feb '26, I explored [Umami](https://umami.is) as an open-source, privacy-first, light-weight analytics option for our web apps/websites. It works as an alternative to Google Analytics, capturing pageview and event data. Here was my dday issue: https://github.com/cityofaustin/atd-data-tech/issues/26994 [Demo video link](https://cityofaustin.sharepoint.com/:v:/r/sites/tpwDTS/Shared%20Documents/Presentations/DTS%20Discovery%20Day/%F0%9F%A7%91_%F0%9F%9A%80%20Discovery%20Day%20Wrap-up-20260220_150501-Meeting%20Recording.mp4?csf=1&web=1&e=UHzL8W&nav=eyJyZWZlcnJhbEluZm8iOnsicmVmZXJyYWxBcHAiOiJTdHJlYW1XZWJBcHAiLCJyZWZlcnJhbFZpZXciOiJTaGFyZURpYWxvZy1MaW5rIiwicmVmZXJyYWxBcHBQbGF0Zm9ybSI6IldlYiIsInJlZmVycmFsTW9kZSI6InZpZXcifSwicGxheWJhY2tPcHRpb25zIjp7InN0YXJ0VGltZUluU2Vjb25kcyI6MTc3NS44NX19) Post-Discovery Day, in backlog refinement, the dev team discussed how and whether to push this tooling forward. As a first step, we decided to roll back the changes I made and give more time to scope and refine our implementation of Umami. That rollback issue is here: https://github.com/cityofaustin/atd-data-tech/issues/27090 As a next step, we decided to draft a proposal (this issue can serve as an epic) and include input from PMs in a future Dev + Product sync or Backlog refinement meeting with @amenity and @hlupico if they can be available to help scope and refine. ## Why Data & Performance Hub? As a dev team, we take pride and see value in maintaining public dashboards and open datasets. The Data & Performance Hub is a public-facing Next app that hosts external links and its own internal routes for some of our richest data and dashboards. It would be valuable to know which of these resources are being accessed through the Hub with the most frequency and on what type of devices, in order to prioritize future enhancements and investments. For example, our CCTV service (aka: Traffic Cameras) has received a lot of traffic within the past few months. This has led us to update our infrastructure and rate-limiting policies for the CCTV service in order to reduce costs incurred by traffic spikes and web scraping. If we had a better profile of where the traffic is coming from, it could help us make better decisions on how to keep this service accessible and keep costs sustainable. Additionally, during the recent winter storm emergency, we learned anecdotally about an Instagram influencer account pointing their audience towards our Traffic Cameras site as a resource to visually monitor road conditions during the worst of the storm. It would be valuable to know what baseline traffic looks like and compare that to when external situations bring our services more viewers. This could help us tell better stories internally for PIO support. To go a step further, we could add event tracking to understand which traffic cameras are clicked the most and this could influence decisions about improving uptime/availability, or increased frequency of image refreshes. We could also add Umami to the cctv.austinmobility.io domain to see similar data about the most commonly requested assets. All this to say, we know web traffic to these assets is variable, and we could tell better stories about the value of these projects if we had analytics. ## Other analytics use cases - As I mentioned in this [PR discussion](https://github.com/cityofaustin/atd-data-and-performance/pull/433#issuecomment-3946912891), we've started collecting user events on discreet actions in Moped and Vision Zero, and Umami could be a good replacement for our homegrown code. @mddilley has mentioned how the lack of holistic analytics was identified as a weakness when the ACC UX team started working on Moped recommendations. - I was surprised to learn that Knack doesn't offer its own pageview analytics and I know @hlupico was interested in alternative tools like Hotjar. Perhaps we could identify one or two priority Knack applications and have a research spike to test Umami integration with Knack. This could help us get ahead of ACC UX research this summer. - In general, analytics will help us make better data-informed decision about how we improve our sites and our user experience. My feeling at this point is that without providing our teammates a vetted solution for analytics, we risk people selecting one-off solutions like Google Analytics or Hotjar without consulting our team and without understanding the risks and tradeoffs related to privacy. ## What we propose... 1. **Devops and infrastructure setup** - Similar to what I did on discovery day, stand up a dockerized instance of Umami on the bastion and put behind the [dts-services-haproxy](https://github.com/cityofaustin/dts-services-haproxy). We have unused capacity that we can leverage to minimize added costs. This would include deploying the web app and DB to an EC2 (or equivalent) machine, adding DNS routing and SSL for the web app, HAProxy and network setup. This repo already has a running start on the docker-compose.yml file: https://github.com/cityofaustin/umami-analytics/blob/main/docker-compose.yml I would estimate this as half day of work based on my ability to do this as a devops n00b during discovery day. Frank estimated 1-2 in sizing, which I second, but worst case its 3-5 based on John's input. We'd also need to add this stack to our monthly devops maintenance list of to-dos. Looking at their changelog, Umami pushed a major upgrade to v3 in Nov '25 and had a bunch of patches related to the Next.js CVE patches in Dec '25, but otherwise only had minor upgrade releases in Feb, March, May, and July, so we can expect upgrades needed every other month or so. 4. **Data and Performance Hub frontend** - Simply adding a new analytics tag back to the `<Head/>` component in the Data and Performance Hub to redo what we originally did in [this PR](https://github.com/cityofaustin/atd-data-and-performance/pull/433/changes). I would size this as a micro 1. 5. **Events tracking spike for Data and Performance Hub** - During discovery day, I didn't get the chance to try the event tracking features of Umami. If we could identify a list of 5-10 user events we want to track with input from our PMs, we can test out the implementation and usefulness of events. I would estimate this at 3-5. 2. **Data retention spike** - This could probably be decided during a refinement meeting, but we should decide how long we want to keep site data if not indefinite. I would propose 2 years since that's about as far back as I'd want analytics data to influence decisions. We can explore if Umami lets you purge old data or if it would be a manual task at the end of each calendar year. And we could also discuss whether to keep aggregated data (ex: monthly site visits, percent of visits by browser in a year) to retain info about long term trends. 3. **Privacy policy spike** - The City of Austin already has a [privacy notice](https://www.austintexas.gov/page/privacy-policy) that we link in the footer of the Data & Performance Hub. Looking this over, I think it covers the Umami use case. If we wanted to be more specific, we could use [this `.md`](https://github.com/cityofaustin/umami-analytics/blob/main/docs/privacy-policy.md) I drafted as a starting point to replace that link or add another link disclosing our analytics and tracking. 5. **Knack spike** - Identify a priority, public facing, Knack app, add a new tracking tag, evaluate how pageviews work with Knack and Umami, and identify 5-10 events to track (based on the outcome of the event spike above) 7. **VZ and Moped migration** - If all goes well above, we can start to scope out and prioritize migrating our event tracking in either VZE or Moped dependent on other priorities. [Here's an example](https://github.com/cityofaustin/vision-zero/pull/1914#issue-3725036080) of ~16 user events we added to VZE. As we consider work to revamp VZV, that would also be a good candidate since its public facing. 8. **Analytics data as open data** - Consider publishing our analytics or some derivative on the open data portal, or even stand up our own version of [analytics.usa.gov](https://analytics.usa.gov) Workgroup: DTS, Type: New Application, Type: Data, Impact: 3-Minor, Team: Dev, Team: Product, Need: 3-Could Have, Type: DevOps, Product: Data & Performance Hub2026-02-26T02:43:202026-04-21T18:43:58true5697474399233628927091closedClosedTPWAmenity recently renewed our MUIX license so we can continue to support DataGridPro tables in Moped. I need to update the secret entry and test the key locally to make sure it works. Then, I'll move on to updating in the stages of our Netlify deployments config.Type: IT Support, Team: Dev, Product: Moped, Workgroup: TPW2026-02-25T23:16:542026-03-05T18:57:442026-03-05T18:57:44false37249039399223376227090closedClosedDuring Discovery Day, I deployed a small PR to https://github.com/cityofaustin/atd-data-and-performance that added analytics capabilities to the site. This was intended to be temporary and facilitate a live demo at the end of the day. - [x] Revert this PR: https://github.com/cityofaustin/atd-data-and-performance/pull/433 - [x] Referring to the [documentation](https://github.com/cityofaustin/umami-analytics/tree/main?tab=readme-ov-file#deployment-aws) I wrote on the deployment, we need to delete/archive: - The EC2 instance that hosts the web app and DB - security group - Route 53 DNS record ~I'll create another issue(s) to propose the next steps for standing up a production instance of Umami for our sites that can be scoped, discussed, estimated, and assigned going forward...~ Here's the next steps issue: https://github.com/cityofaustin/atd-data-tech/issues/27092Team: Dev, Product: Data & Performance Hub2026-02-25T22:45:482026-02-27T19:41:382026-03-02T17:43:43false5697474399188501227089closedClosedCCOPublish the Support Data that Kimley Horn provided to the CCG back in Oct. 2025 as its own AGOL feature layer for reference in web maps.Type: Data, Team: Geo, Need: 1-Must Have, Type: GIS Web Application, Workgroup: CCO, Project: CCG XB Ph12026-02-25T21:19:252026-03-02T19:19:002026-03-02T19:19:00false114594205399149203627078closedClosedSBODevelop an MVP utility excavation repair dataset and map. _I'm going to set up a future discussion to determine long term if we want to approach this using ODP derived views._ ### AGOL Dataset **Source**: [Street and Bridge Work Orders](https://datahub.austintexas.gov/Transportation-and-Mobility/Street-and-Bridge-Operations-Work-Orders/hjym-dxqr/) - _I'm going to set up a future discussion to determine long term if we want to approach this using ODP derived views._ Add filters to source data: - classstructureid: INV_UTILITY_EXCAVATI - Persongroup is SBOUTIL - Status is not closed (multiple statuses) - Actfinish is blank _currently not going to filter for Altref is not blank because for scheduling purposes, they might need to see the child work orders_ Map as points using SERVICE_ADDRESS Fields to bring in from ODP: - WONUM - STATUS - DESCRIPTION - REPORTDDATE - ACTSTART - SUPERINTENDENT - WO_LINK - SERVICE_ADDRESS Add new field: - Days Open: calculate with `current date` - `reported date` Schedule daily refreshesType: Data, Team: Geo, Workgroup: SBO, Product: Web Map / Application2026-02-25T20:01:362026-03-03T16:29:352026-03-03T16:29:58false80716478399186631027088closedClosedATSD > What application are you using? ArcGIS > Describe the problem. I've talked to Andrew about this. I'm requesting an FME process to run on on a Moped View Layer for the All Ages and Abilities Bicycle Network to prepare the dataset to be fed into a Arc Pro prioritization tool created for the 2023 Bicycle Plan by an external consultant. Source Dataset (this is a view layer that filters for AAA Bicycle Network lines and makes relevant fields available) All Ages and Abilities Bicycle Network Prioritization Input Layer https://austin.maps.arcgis.com/home/item.html?id=15419206b8c640db9fe44e9f0b084310 Join "Cost per mile" field in dataset below and append additional column to source data https://austin.maps.arcgis.com/home/item.html?id=2625299c31924e05835784a2cfaf33b6#overview Create new field using a script that processes the Component Tags field (a comma concatenated field of multiple tags). The resulting field to be appended to the source dataset should be named UrbanTrailsNetwork If "Component Tags" field contains the text any of the following search strings make the result string the output stored in the new UrbanTrailsNetwork field. Use only the first result result if there are multiple matches Search > Result Urban Trails - Tier 1 > UrbanTrail Urban Trails - Tier 2-3 > UrbanTrail Urban Trails - Sidepath > Sidepath Urban Trails - Connector > OtherTrail Bikeways - Access to Nature > BikewaysAccessToNature I've confirmed with the Toole Design data person who built the prioritization tool that the tool has to run in Arc Pro so it sounds like getting the whole thing to run in FME is not likely possible so the goal will be to have the preprocessing step happening in FME. Thanks! > How soon do you need this? Soon — Within a week > Is there anything else we should know? Next couple of weeks is fine > Requested By Nathan W. Request ID: DTS26-133100 Workgroup: ATSD, Type: Data, Team: Geo2026-02-25T21:15:302026-03-11T16:42:212026-03-11T16:42:21false80716478399175793727087closedClosedOOD > What application are you using? Other / Not sure > Describe the problem. The Boyd printer is out of black toner. I believe JB is already helping with this! > How soon do you need this? Urgently — Critical that this is addressed today > Requested By Paige W. Request ID: DTS26-133095 Workgroup: OOD, Type: IT Support, Impact: 1-Severe, Team: Tech Services2026-02-25T20:54:082026-02-25T21:29:012026-02-25T21:29:09false133022703, 235511404399168112727086closedClosedPDD > What application are you using? Other / Not sure > Describe the problem. Admin rights > How soon do you need this? Urgently — Critical that this is addressed today > Requested By Fernando C. Request ID: DTS26-133090 Type: IT Support, Workgroup: PDD, Team: Tech Services2026-02-25T20:39:102026-02-26T19:04:432026-02-26T19:04:43false133022703399164682527085closedClosedUrban Forestry > What application are you using? Other / Not sure > Describe the problem. I also need access to GEOTAB for PWD urban forestry, ArcGIS Urban Forestry, and KNACK for PWD Urban Forestry > How soon do you need this? Soon — Within a week > Requested By Benjamin D. Request ID: DTS26-133085 Type: IT Support, Team: Geo, Workgroup: Urban Forestry, Team: Tech Services2026-02-25T20:33:072026-03-12T15:36:182026-03-12T15:36:19false61209591, 68443907, 138721851, 142338538399163448327084closedClosedUrban Forestry > What application are you using? Maximo > Describe the problem. I need access to PWD Urban Forestry maximo pages, and I need to remove PARD ports from my maximo profile. > How soon do you need this? Soon — Within a week > Requested By Benjamin D. Request ID: DTS26-133080 Type: IT Support, Product: Maximo, Team: Maximo, Workgroup: Urban Forestry2026-02-25T20:30:452026-03-02T17:59:312026-03-02T17:59:32false133040608, 134445095399158781027082closedClosedSBO > What application are you using? Other / Not sure > Describe the problem. Issue with net motion can't be accessed. > How soon do you need this? Soon — Within a week > Requested By Roy F. Request ID: DTS26-133075 Type: IT Support, Workgroup: SBO, Team: Tech Services2026-02-25T20:21:142026-02-25T20:45:332026-02-25T20:45:33false138721851399155884827081closedClosedOPM > What application are you using? Other / Not sure > Describe the problem. Hi, my laptop shuts off instead of going to sleep when I am inactive for too long. It also shows the blue screen and I have to hard reset. > Requested By Stella S. Request ID: DTS26-133070 Type: Bug Report, Impact: 3-Minor, Workgroup: OPM, Team: Tech Services2026-02-25T20:15:352026-02-26T13:24:432026-02-26T13:24:43false133022703399154587927080closedClosedSBOGoal: Need to see all the cuts in Maximo, look for the oldest ones and start working with those - Use points dataset created in #27078 - Symbolize backlog by age of work orders - 0-30 days - 30-90 days - 91+ days - _They also want to symbolize by Cut Type (Concrete, Asphalt, or Both) - I see these in the DESCRIPTION field but I'm not sure if they are standardized enough to pull out_ - FIlters Widgets - Filter for Cut Type - Filter for Age - Filter for Status - Add widget (noted that it's called nearest maybe) to allow the users to select the asset and draw a buffer and export those work orders out into a csv - Users are also looking for a way to track if the work order is scheduled - right now they aren't tracking this in Maximo and statuses wouldn't provide that information - Could we have an editable `Scheduling Status` field with multi-choice options: Not Scheduled, Scheduled, In-Progress, and Completed.Team: Geo, Workgroup: SBO, Type: GIS Web Application2026-02-25T20:12:402026-03-03T16:24:102026-03-03T16:24:10false80716478399152850327079closedClosedOCE > What application are you using? Other / Not sure > Describe the problem. Cannot be able to access the nearby printer and reached out to V he is looking into it. I am located at St Elmo > How soon do you need this? Soon — Within a week > Requested By Jose R. Request ID: DTS26-133065 Type: IT Support, Workgroup: OCE, Team: Tech Services2026-02-25T20:09:102026-02-26T20:17:462026-02-26T20:17:46false138721851399130314127077closedClosedOCE- Report to bring into the ODP: `VW_UPDATED_PROJECTS_SEGMENTS` - Name: `Pavement Service Plan Street Segments` (open to adjusting the name) - Bring all fields from the report and don't filter the data - Schedule daily refreshes :) Type: Integration, Team: Data Science, Workgroup: OCE2026-02-25T19:22:402026-04-15T20:10:132026-04-15T20:10:13false30810522399117726927076openAMD > What application are you using? AMD Data Tracker > Describe the problem. I need a Re-Inspection Button that will return a inspected work order back into a submitted work order. > Describe the outcome you'd like to see when this feature is implemented. Ability to Re-Inspect failed work orders > Describe any workarounds you currently have in place or alternative solutions you've considered. None > Requested By Jorge G. Request ID: DTS26-133060 Workgroup: AMD, Team: Apps, Need: 2-Should Have, Type: Enhancement, Product: AMD Data Tracker2026-02-25T18:57:082026-03-11T15:14:55false61209591399098108027075closedClosedDTS## General - [x] Notify team & team leads of our @amenity - Process and the Friday deadline - Invite questions to #dtsproduct - GHP names, descriptions, and permissions are being standardized; plz contact Amenity or Christina if you need to adjust ### Apps @hlupico - [x] Dev issue: #26990 (Charlie) - [x] Check board name, description, and settings (@amenity) - [x] Verify migration was successful by filtering to `is:issue label:"Service: Apps" -project:cityofaustin/16` on the [atd-data-tech Issues page](https://github.com/cityofaustin/atd-data-tech/issues) - [x] Move Dev issue to `Status: Closed` in the DTS Product Team project - [x] Move Dev issue to `Status: Closed` in the DTS Dev Team project & thank Charlie ;) - [x] Review migration and GHP protocol moving forward with full team. ### Dev @mddilley @johnclary - [x] Dev issue: #26761 (Charlie) - [x] Check board name, description, and settings (@amenity) - [x] Verify migration was successful by filtering to `is:issue label:"Service: Dev" -project:cityofaustin/25)` on the [atd-data-tech Issues page](https://github.com/cityofaustin/atd-data-tech/issues) - [x] Move Dev issue to `Status: Closed` in the DTS Product Team project - [x] Move Dev issue to `Status: Closed` in the DTS Dev Team project & thank Charlie ;) - [x] Review migration and GHP protocol moving forward with full team. ### Enterprise Case Services @TracyLinder - [x] Dev issue: #26985 (Charlie) - [x] Check board name, description, and settings (@amenity) - [x] Verify migration was successful by filtering to `is:issue label:"Service: AMANDA" -project:cityofaustin/22)` on the [atd-data-tech Issues page](https://github.com/cityofaustin/atd-data-tech/issues) - [x] Move Dev issue to `Status: Closed` in the DTS Product Team project - [x] Move Dev issue to `Status: Closed` in the DTS Dev Team project & thank Charlie ;) - [x] Review migration and GHP protocol moving forward with full team. ### Geo - [x] Dev issue: #24353 (Charlie) - [x] Check board name, description, and settings (@amenity) No other tasks—the Geo Team fully migrated to GHP and turned off Zenhub. ### Data Science @katelunceford - [x] Dev issue: #26986 (Charlie) - [x] Check board name, description, and settings (@amenity) - [x] Verify migration was successful by filtering to `is:issue state:open label:"Service: Data Science" -project:cityofaustin/19)` on the [atd-data-tech Issues page](https://github.com/cityofaustin/atd-data-tech/issues) - [x] Move Dev issue to `Status: Closed` in the DTS Product Team project - [x] Move Dev issue to `Status: Closed` in the DTS Dev Team project & thank Charlie ;) - [x] Review migration and GHP protocol moving forward with full team... they can turn off Zenhub ### Maximo @ChristinaTremel - [x] Dev issue: #26989 (Charlie) - [x] Check board name, description, and settings (@amenity) - [x] Verify migration was successful by filtering to `is:issue label:"Service: Maximo" -project:cityofaustin/18)` on the [atd-data-tech Issues page](https://github.com/cityofaustin/atd-data-tech/issues) - [x] Move Dev issue to `Status: Closed` in the DTS Product Team project - [x] Move Dev issue to `Status: Closed` in the DTS Dev Team project & thank Charlie ;) - [x] Review migration and GHP protocol moving forward with full team. ### Product @amenity - [x] Dev issue: #26991 (Charlie) - [x] Check board name, description, and settings (@amenity) - [x] Verify migration was successful by filtering to `is:issue label:"Service: Maximo" -project:cityofaustin/18)` on the [atd-data-tech Issues page](https://github.com/cityofaustin/atd-data-tech/issues) - [x] Move Dev issue to `Status: Closed` in the DTS Product Team project - [x] Move Dev issue to `Status: Closed` in the DTS ECM Team project & thank Charlie ;) - [x] Review migration and GHP protocol moving forward with full team. ### Tech Services @dianamartin - [x] Dev issue: #26987 (Charlie) - [x] Check board name, description, and settings (@amenity) - [x] Verify migration was successful by filtering to `is:issue label:"Service: Tech Services" -project:cityofaustin/21` on the [atd-data-tech Issues page](https://github.com/cityofaustin/atd-data-tech/issues) >Confirmed that no issues were left on the list - [x] Move Dev issue to `Status: Closed` in the DTS Product Team project - [x] Move Dev issue to `Status: Closed` in the DTS Tech Services Team project & thank Charlie ;) - [x] Review migration and GHP protocol moving forward with full team... they can turn off ZenhubWorkgroup: DTS, Team: Product, Product: DTS Product Ops, Type: Product Ops, Project: GitHub Projects Migration2026-02-25T18:14:592026-03-06T19:54:192026-03-06T22:50:55true1463708, 7612723, 21112975, 49930868, 61209591399095830327074closedClosedMobility Services# Background There are quick action buttons on the top of the Application Details page that a reviewer can select to edit the application, edit status, add attachments and print the notary but they haven't been set up to bring the reviewers to the correct form or page. <img width="804" height="490" alt="Image" src="https://github.com/user-attachments/assets/e7c5f4b9-4063-406a-a535-ec996b07444e" /> ## A/C - [x] Selecting "Edit Application" brings the reviewer to an edit application details form - [x] Selecting "Edit Status" brings the reviewer to form where they can edit the status. When updating the status to a status that triggers an email, provide a note letting the reviewer know that an email will be sent to the applicant. - [x] Selecting "Add attachment" bring the reviewer to a form where they can add attachments related to the Company. - [x] Include ability to add notary for each holder Team: Apps, Workgroup: Mobility Services, Product: Mobility Services Portal, Project: MSP Operating Authority2026-02-25T18:10:462026-03-13T17:22:052026-03-13T17:22:06false31259724399087407527073closedClosedSMD- Add `SBO Reported Date` to the open data portal - [x] [API View](https://builder.knack.com/atd/signs-markings/pages/scene_1249/views/view_3099/table) - [x] [ODP Dataset Roadway Markings Work Orders](https://data.austintexas.gov/Transportation-and-Mobility/Roadway-Markings-Work-Orders/nyhn-669r/about_data)Workgroup: SMD, Team: Apps, Type: Open Data, Product: Open Data Platform2026-02-25T17:55:062026-03-05T21:35:592026-03-05T21:35:59false61209591, 100615928399085200127072closedClosedOCE > What application are you using? Other / Not sure > Describe the problem. Some tools in Bluebeam Revu are restricted for me. Please check the license to grant me access to the markup tools. > How soon do you need this? Flexible — An extended timeline is OK > Requested By Ahyoung S. Request ID: DTS26-133055 Type: IT Support, Workgroup: OCE, Team: Tech Services2026-02-25T17:51:112026-02-25T17:59:452026-02-25T17:59:45false68443907, 133022703399067069727071openNeeds ScopingDTSAt the start of the calendar year DTS Leadership brought forward an initiative to: >Establish department enterprise data governance by prioritizing critical data assets and aligning them to core services, organizational objectives, and business decisions; assigning clear ownership and stewardship with defined decision authority; defining business value and minimum standards to ensure data is trusted and fit for purpose; and embedding governance into day-to-day operations, system changes, reporting, and procurement to sustain continuous improvement and measurable business outcomes. We have been meeting as a core group and some sub group meetings ## References: - [FY26 DTS Data Governance](https://docs.google.com/document/d/1UPpLmNDTSuodsDSlmSBkuiqkUsOiERp72DLzecjS3d0/edit?tab=t.0) - [Meeting Agendas](https://docs.google.com/document/d/1UPpLmNDTSuodsDSlmSBkuiqkUsOiERp72DLzecjS3d0/edit?tab=t.4u3abiqc41sc#heading=h.z2u5b0et2baa) - [Data Dictionary - Draft](https://cityofaustin.sharepoint.com/:x:/r/sites/tpwDTS/_layouts/15/Doc.aspx?sourcedoc=%7B2DBC1F43-A851-401D-B77C-806D0F32152A%7D&file=DTS_Portal_Data_Dictionary_DRAFT.xlsx&action=default&mobileredirect=true) Workgroup: DTS, Team: Apps, Team: Product, Type: Documentation, Type: Operations, Product: Data & Technology Services Portal, Project Index2026-02-25T17:15:302026-02-25T17:20:37true21112975, 49930868, 53838164, 80716478, 100615928399058896527070closedClosedSUTD > What application are you using? ArcGIS > Describe the problem. Hi DTS, We have added a new field in the ATD_ADMIN.Urban_Trails_Network layer in MAINT called CORE_SW_NETWORK. Can you please add it to the FME process that pushes this layer to ArcGIS Online so it shows up in our web maps? Thanks, Chris > How soon do you need this? Soon — Within a week > Requested By Christiane V. Request ID: DTS26-133050 Type: Data, Team: Geo, Workgroup: SUTD2026-02-25T16:57:092026-02-27T17:10:512026-02-27T17:10:51false80716478399055940727069closedClosedOSEText Box #8 copied & pasted below for your convenience: LOCATION:100 BLK W 4TH ST - CONGRESS TO COLORADO AREA: COMPLETE ROAD CLOSE: 3 AM THUR MARCH 12, 2026 OPEN: 12:01AM MON MARCH 16, 2026 Workgroup: OSE, Type: Data, Team: Geo, Type: GIS Web Application2026-02-25T16:50:362026-02-25T18:06:542026-02-26T18:03:06false188904275399053120127068closedClosedEquity## Tue 2/24/26 - met with Serena from OPM to share info on EAZs and IDEA plans to develop further resources on them - my notes [here](https://cityofaustin.sharepoint.com/:w:/r/sites/tpwDTS/_layouts/15/Doc.aspx?sourcedoc=%7B92D5C668-500E-44DE-A8FE-E3ABA1B23C84%7D&file=Equity_EAZ_Chat_20260224.docx&action=default&mobileredirect=true) - Serena's notes:[ Spring 2026 Updating EAZs Survey.docx](https://cityofaustin.sharepoint.com/:w:/r/sites/tpwEquity/Shared%20Documents/Subcommittee%20-%20Research%20%26%20Recommendations/Spring%202026%20Updating%20EAZs%20Survey.docx?d=w87ee66dfd4f3499295d62b46bd004d22&csf=1&web=1&e=fpBgco&xsdata=MDV8MDJ8S2Fyby5FbmdzdHJvbUBhdXN0aW50ZXhhcy5nb3Z8YjljZTc4YmZkZTFkNGMxNDc4N2MwOGRlNzNkYTg3ZTR8NWM1ZTE5ZjZhNmFiNGI0NWIxZDBiZTQ2MDhhOWE2N2Z8MHwwfDYzOTA3NTU3OTU3NTQ4MTI5MHxVbmtub3dufFRXRnBiR1pzYjNkOGV5SkZiWEIwZVUxaGNHa2lPblJ5ZFdVc0lsWWlPaUl3TGpBdU1EQXdNQ0lzSWxBaU9pSlhhVzR6TWlJc0lrRk9Jam9pVFdGcGJDSXNJbGRVSWpveWZRPT18MHx8fA%3d%3d&sdata=YmcvZGlDek85cVduR3dWcGZhZ1ZDNVRkTVczNTZxVmFDVlF4SDBxaUdjTT0%3d) - I shared the leads I had gathered from the DTS team via Slack and my own knowledge from the notes above - Serena found it helpful and will use it to work with the Research and Recommendations subcommittee in IDEA - cc @katelunceford for awareness onlyType: Meeting, Team: Apps, Workgroup: Equity2026-02-25T16:44:372026-02-25T16:44:462026-02-25T16:47:19false100615928399040335227067closedClosedOSEHi! A few notes 😊 - [x] Please remove “game start to 2 hrs. post-game” from all callouts. - [x] Burnet Rd: No left turns should go from Panhandle to Bright Verde. - [x] Bright Verde: Remove: PERMIT ACCESS ONLY Add: EASTBOUND CLOSED - [x] McKalla – please update to: MCKALLA PL. Rutland Dr. to West Rd. SOUTHBOUND CLOSED Until Game Start FULL CLOSURE Egress Only - [x] Denton/Donley: Donley has a typo Please update to: DENTON DR. and DONLEY DR. EGRESS ONLY - NO LEFT TURNS Metric Blvd. to Delta Dr. - [x] Metric – please update to: METRIC BLVD. EGRESS ONLY SOUTHBOUND LANE REDUCTION Boyer Blvd. to Kramer Ln. Thanks!Workgroup: OSE, Type: Map Request, Team: Geo2026-02-25T16:19:222026-02-25T16:22:142026-02-25T16:22:14false114594205399035376727066closedClosedUrban Forestry > What application are you using? Other / Not sure > Describe the problem. New laptop charger needed ASAP, mine is not working. Teleworking today but will be at st elmo tomorrow morning (Thursday). > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? Tomorrow morning, if charger could be left out for me today that would be greatly appreciated > Requested By Olivia S. Request ID: DTS26-133045 Type: IT Support, Impact: 1-Severe, Workgroup: Urban Forestry, Team: Tech Services2026-02-25T16:09:142026-02-26T15:38:412026-02-26T15:38:41false138721851399034892827065closedClosedAMD[View Locations Details](https://builder.knack.com/atd/amd/pages/scene_18) page - Create a new button under construction button that's a copy of the `New Signal Request` button - New Signal Request form: when adding a new signal request, the user can choose between PHB and Signal as the request type. Signals will need to go through an evaluation process and a study, while PHBs only go through a study. - Remove `Request Status` field from form - Record Rules for status updates: - If PHB Request, signal request status is Selected for Study and a study record is created. Study status is UNASSIGNED. - If Signal Request, Signal request status is UNDER EVALUATION and an evaluation record and study record is created. Study needs to be in maybe an INACTIVE status (something that we can use to hide the study from any tables until the evaluation is complete) - _There are some requests that won't make it to the study process, but we discussed creating this record and hiding it using a certain status so it's available if the request is selected for a study_Workgroup: AMD, Team: Apps, Type: Enhancement, Product: AMD Data Tracker2026-02-25T16:08:122026-04-01T13:49:472026-04-01T13:49:47false100615928399001760027064closedClosedOCE > What application are you using? AMANDA > Describe the problem. Please provide me with a new Amanda Account > How soon do you need this? Soon — Within a week > Requested By Ramesh B. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/699f0f5fb216603b9f843aa0/new_tpw_dts_v7_amanda.docx) (41.51kb) Request ID: DTS26-133040 Type: IT Support, Product: AMANDA, Status: Awaiting Response, Workgroup: OCE, Team: AMANDA2026-02-25T15:06:412026-03-12T16:26:492026-03-12T16:26:49false49930868, 63309637398587591127063closedClosedTDS### Which SIF folder infos are calculating, and what are their formulas? ## Info Details: 1. **Remaining Offset Amount Formula** `Remaining Offset = Offset Amount - sum (F13)` **Info Details:** - Remaining Offset - Info code = 84037 - Offset Amount - Info code = 84010 - F13 - Offset Reduction Dollar Amount (freeform code - 84010 - SIF Building Info) 2. **ROW Dedication Value Calculated Formula** `ROW Dedication Value Calculated = ROW Dedication Amount (sf) * ROW Dedication Unit Value ($/sf)` **Info Details:** - ROW Dedication Value Calculated - Info code = 84040 - ROW Dedication Amount (sf) - Info code = 84038 - ROW Dedication Unit Value ($/sf) - Info code = 84039 3. **Easement Dedication Value Calculated Formula** `Easement Dedication Value Calculated = Easement Dedication Amount (sf) * Easement `Dedication Unit Value ($/sf) **Info Details:** - Easement Dedication Value Calculated - Info code = 84043 - Easement Dedication Amount (sf) - Info code = 84041 - Easement Dedication Unit Value ($/sf) - Info code = 84040 Impact: 3-Minor, Need: 1-Must Have, Type: Documentation, Workgroup: TDS, Product: AMANDA, Provider: LaunchIT, Team: AMANDA, Project: SIF Dashboard PH22026-02-24T21:18:462026-02-25T20:28:522026-02-25T20:31:39false49930868, 51717169, 63309637398585051527062closedClosedOCE > What application are you using? Other / Not sure > Describe the problem. I am needing computer set-ups for three employees that have been relocated to Kramer. > How soon do you need this? Soon — Within a week > Requested By Arielle P. Request ID: DTS26-133035 Type: Other, Workgroup: OCE, Team: Tech Services2026-02-24T21:12:082026-02-27T18:01:502026-02-27T18:01:50false68443907, 133022703, 164183211213504199115831closedClosedParking ServicesRyan R. requesting addition of disclaimer to parking map and app in AGOLWorkgroup: Parking Services, Type: Data, Team: Geo2024-02-14T19:24:372024-02-20T18:18:362024-02-20T18:18:36false80716478398583843127061closedClosedTED > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. Shelby spoke to Matthew regarding this request: Looking to get Kat A's email account uploaded into my inbox/account. > How soon do you need this? Flexible — An extended timeline is OK > Requested By Chandra P. Request ID: DTS26-133030 Workgroup: TED, Type: IT Support, Provider: ATS, Product: O3652026-02-24T21:09:082026-04-27T13:46:352026-04-27T13:46:35false133022703398577344527060closedClosedOCE > What application are you using? Other / Not sure > Describe the problem. Request for micro SD card adapter for laptop > How soon do you need this? Soon — Within a week > Requested By Stephen B. Request ID: DTS26-133025 Type: IT Support, Workgroup: OCE, Team: Tech Services2026-02-24T20:54:112026-02-25T13:48:272026-02-25T13:48:45false68443907, 133022703398567738027059openDTS- [x] [List](https://docs.google.com/document/d/1SA3iEyfiBlnxgx2miYn5EncVeUrQyOtUfAk-93574z8/edit?tab=t.2uoxskykekzg#heading=h.4qok3hnuphc5) each core service that the Data Science Team provides ATPW, the COA, or the public - Keep the list as short as possible; generic is ok - we don't want too many different services - What will make sense to a user when they're looking for help? - Help us communicate DTS's ongoing work to support ATPW - such as consultation, training, or assistance to improve the use of data and technology - [ ] Create a service index for each Data Science service on that list - Use this [template](https://github.com/cityofaustin/atd-data-tech/issues/new?template=-all-purpose--service-index.md) - Aim for a concise description - Include links when possible - Source an image - [ ] Review/refine the indices with the Data Science TeamWorkgroup: DTS, Type: Documentation, Product: DTS Website, Team: Data Science, Project: DTS "Services"2026-02-24T20:30:492026-05-15T16:30:04false30810522, 110200023398566721527058closedClosedTPW St Elmo ## Device & User Information (first name and last initial, no last names) Laptop & Tyler, S ## What's the problem? User cannot be able to see the specific folder in his account which he has been granted ## What did you do to resolve the issue I have checked and see that the user doesn't have the folder mapped to his system, i have went ahead and tried adding it. Then later as the network cannot be mapped i have tried to contact our team member and see what we can do. Then we ran it through the folder and then took the required network mapping folder and added it.Type: IT Support, Team: Tech Services, Workgroup: TPW, Type: Hardware Support2026-02-24T20:28:052026-02-24T20:29:062026-02-24T20:29:06false138721851398565272227057closedClosedUrban Forestry St Elmo ## Device & User Information (first name and last initial, no last names) Laptop & Benjamin, D ## What's the problem? User got transferred from parks and rec. The supervisor reached me out to deploy a laptop. ## What did you do to resolve the issue Checked with the team and the user was still not having access until this morning as the transfer has still not been completed. Then later the transfer request has been approved and user got access to the system with old credentials. I have tried deploying the laptop but there was some issue and have sent the user to ben white for the laptop deployment, and the user successfully got his laptop deployed and he is good to use. Type: IT Support, Workgroup: Urban Forestry, Team: Tech Services, Type: Hardware Support2026-02-24T20:23:552026-02-24T20:24:592026-02-24T20:24:59false133022703, 138721851398559827627056openAMD > What application are you using? AMD Data Tracker > Describe the problem. I created a new location for a CCTV (LOC26-023875) for an intersection that already has a location. The location provided is now a duplicate, would we be able to delete this location as it is no longer needed? > How soon do you need this? Flexible — An extended timeline is OK > Requested By David S. Request ID: DTS26-133020 Workgroup: AMD, Type: Other, Team: Apps, Product: AMD Data Tracker2026-02-24T20:09:092026-02-24T20:41:18false61209591398559821627055closedClosedTED > What application are you using? Other / Not sure > Describe the problem. Need admin to allow update to Bluebeam > How soon do you need this? Soon — Within a week > Requested By Matthew S. Request ID: DTS26-133015 Workgroup: TED, Type: IT Support, Team: Tech Services2026-02-24T20:09:082026-02-25T17:23:252026-02-25T17:23:25false235511404398552365127054closedClosedUrban ForestryResearch to find out if it's possible to create a related table with an existing dataset to give us the ability to - Create and manage related records associated to the COA address dataset - Not have to create a copy of the address dataset and directly reference the authoritative stuff Team: Geo, Type: Research, Workgroup: Urban Forestry2026-02-24T19:48:572026-03-16T18:35:352026-03-16T18:35:35false142338538398538670427053closedClosedUrban Forestry > What application are you using? Other / Not sure > Describe the problem. I would like more ergonomic equipment for my office. Specifically a Vertical mouse and Mechanical keyboard. I would like a mechanical keyboard, vertical mouse, and desk pad. Specifically I would like the Keychron C2 as seen [here](https://www.amazon.com/Keychron-Mechanical-Keyboard-Compatible-Keycaps/dp/B09JG7KRC7/ref=sr_1_2?crid=2YPX8V4NLJ7PW&dib=eyJ2IjoiMSJ9.QVvl6aXRV3I8jR0vvuTwYznIcMK-rS4v6xZqKBGmfFTtIF_FwV_Nh5SRY2hBE_nYFQy5o3nfanR-eZ_DR-LL3JQwqqWLG2-O1jwiITaUGz1aRfsryKahJPFxF-FYLf8eVQgZrH1DUW9tGPhRJqxBx4kXR172Q8kEH0l5KHR5lLGPFCAY4_-OSXdkZzvLkBF-m6u0Byneh5XHsOWWCZ3bhmBN0WRoBbIqzj0TYZMZo7uoJcCJAHXck4vwD8FHh9w-hw_eyUoVP80lc61d29c6MThJGkSp5AKweUSIDF3kDZA.2dte7UBcp4faKHcsTz0BPUtPKmsHuDhxo1RixRj3rsQ&dib_tag=se&keywords=keychron%2Bvintage%2Bkeyboard&qid=1771959888&s=electronics&sprefix=keychron%2Bvintage%2Bkeybora%2Celectronics%2C125&sr=1-2&th=1) And the Logitech Vertical Mouse [here](https://www.amazon.com/Logitech-Vertical-Ergonomic-Bluetooth-Compatible/dp/B09J1TB35S/ref=sr_1_13?crid=3HC2ADJUK1A4U&dib=eyJ2IjoiMSJ9.QIls734pP0Sw5NMabtqP51e-2poYw8FjtCXSfqC-pEpEsdstsyIXI8JsNUurDl5uSUepVD62B-X41IpIA5AxJfA66DDvIMjFTBVTrlp5MDkRheJ8Hv5fJEKb3m9qC-Xz4-OFiDMQSlCGsC1alXkN9IRH9ND_79hxau77slJtCMVbllA6un3RIOSuBiCYBjZdBWxYpVlHMa0mRza8osdXi4ncnvI9b1u8nQzA2UesKhmDGesfM6JvKDYCs2G27Sz1rH2CzAdGtqE2GMlYdLtxvAQgMkuCDDsb2PaFZs6Th08.pJxBVaNWSGUzQxRUudXXgQxWBVIROIMEEfsRYUfdhYI&dib_tag=se&keywords=vertical%2Bmouse&qid=1771960040&s=electronics&sprefix=vertical%2Bmous%2Celectronics%2C132&sr=1-13&th=1) > How soon do you need this? Flexible — An extended timeline is OK > Requested By Benjamin D. Request ID: DTS26-133010 Type: IT Support, Workgroup: Urban Forestry, Team: Tech Services2026-02-24T19:12:092026-02-25T14:11:452026-02-25T14:11:45false138721851398520675127052closedClosedSBO > What application are you using? Maximo > Describe the problem. Listed here V > How soon do you need this? Soon — Within a week > Requested By Mark R. Request ID: DTS26-133005 Type: IT Support, Product: Maximo, Workgroup: SBO2026-02-24T18:30:312026-02-27T17:59:082026-02-27T17:59:08false133040608397951082427032closedClosedSBO- [x] Schedule meeting week of Mar 9th -13th with DTS and Dispatchers - [x] Walk them through the MAS 9 update and the outage that will be happening - [x] Demo the tracking solution for SBO - [x] Ask about them assisting with backfilling Maximo work orders the Monday after the outage Type: Meeting, Team: Maximo, Workgroup: SBO, Product: SBO Operations2026-02-23T18:14:502026-03-23T17:28:062026-03-23T17:28:07false61209591398520555827051closedClosedSUTDOngoing QA/QC support of SUTD's geospatial sidewalk data. There is a considerable backlog of GIS data needing QA/QC within the SUTD sidewalk data. Every week, I expect to spend at least 3 hours if not more providing QA/QC support for the SUTD In-House Projects. There is not any specific deadline for eliminating this backlog, and this is a process which via ongoing GIS support we will eventually aim to complete. There are other GIS related projects SUTD has requested our support with which includes digitizing private sidewalks which do not yet have GIS data. I am ramping up my contributions into the SUTD QC process as I have been quite busy with other projects and tasks, but now with Kyle A on the team I have time to continue where I left off with this QC process. Type: Data, Team: Geo, Workgroup: SUTD2026-02-24T18:30:142026-02-27T21:28:252026-02-27T21:28:25false188904275398519259027050closedClosedSMDThis is a weekly recurring ticket for ongoing GIS QA/QC support for SMD for keeping their data up-to-date. Regular QA/QC of SMD Sign Assets. New work orders for sign asset installs and removals are loaded into the dataset on a weekly occurrence. As the quantity of incoming sign asset data varies, the level of work and amount of time spent also varies. Generally, I tend to spend anywhere from 4 to 25 hours performing QA/QC on this dataset. Some of the work I do with the Signs QC involves a targeted clean-up effort across the pay to park area parking signs, as well as generally cleaning up poor outdated data. Workgroup: SMD, Type: Data, Team: Geo, Project: DTS GIS QC Support for SMD2026-02-24T18:27:122026-02-27T21:29:332026-02-27T21:33:36false188904275398516882527049closedClosedMobility Services# Background Mobility Services PLAs want the ability to add and remove holders from applications and on an ongoing basis (at the Company level). ### Here's the two use cases that we'll address as part of the go-live: **1. When initially applying** - If a potential holder's background is unacceptable, then PLAS cannot add them upon approval of and notifies them immediately. **2. On an ongoing basis** - If an operating authority has been approved and for whatever reason the holders decide to part ways, the holder being removed must submit a formal written request to be taken off that authority. ### Future case we'll handle as part of renewals (included for extra context) **3. When renewing** - This can also happen at the time they renew their authority. One of the holders would submit their request to be removed/replaced. If they are replacing a holder, then the new person must submit a new OA app and once their background clears, they can be added to the authority. ## Companion Miro Board Check it out [HERE](https://miro.com/app/board/uXjVNj7uM5A=/?moveToWidget=3458764661448968813&cot=14) <img width="1336" height="312" alt="Image" src="https://github.com/user-attachments/assets/bdf2ef51-a2aa-472c-a74d-de5a3b45c3b0" /> Team: Apps, Workgroup: Mobility Services, Product: Mobility Services Portal, Project: MSP Operating Authority2026-02-24T18:21:512026-03-26T19:49:282026-03-26T19:58:16false31259724398495097327048openTPW The Data Science Team uses various platforms to visualize and report on data produced by TPW. This allows for greater visibility into the daily operations of the department and for process improvement. #### To request this service, [submit a DTS Service Request](https://atd.knack.com/dts#new-service-request/). ### DTS Support To report a bug or obtain additional support, [submit a DTS Service Request](https://atd.knack.com/dts#new-service-request/). ### Technology #### Data Sources (including but not limited to) - Maximo - Knack - e-Capris - AMANDA - Moped - Vision Zero #### Data Visualizations - Excel - Power BI - Open Data Portal (Socrata) <img width="1043" height="695" alt="Image" src="https://github.com/user-attachments/assets/0cb9b671-b4b0-4d58-a943-c1db6d2f9908" /> --- This Github issue represents a service provided by Austin Transportation and Public Works' [Data & Technology Services](https://austinmobility.io/) team. Team: Data Science, Workgroup: TPW, Service Index, Service: Data Reporting & Dashboards2026-02-24T17:32:482026-04-14T15:45:45false398490299727047closedClosed ## Device & User Information (first name and last initial, no last names) ## What's the problem? We need additional mifis to keep deploying devices ## What did you do to resolve the issue Type: IT Support, Type: Mobile Device Support (MDM), Team: Tech Services, [Workgroup] :rotating_light: MISSING, Type: Hardware Support2026-02-24T17:22:022026-02-24T20:35:192026-02-24T20:35:19false164183211398480174227046closedClosedCSD > What application are you using? Other / Not sure > Describe the problem. My dock is dead, need replacement > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? ASAP (Craig says 1:30 PM) > Requested By Jasmeen K. Request ID: DTS26-133000 Type: IT Support, Impact: 1-Severe, Workgroup: CSD, Team: Tech Services2026-02-24T17:00:382026-02-25T13:51:312026-02-25T13:51:32false164183211398418858027045closedClosedOCE > What application are you using? Other / Not sure > Describe the problem. Roy F., Inspector for OCE will be coming to upgrade from a toughbook to a laptop. > How soon do you need this? Soon — Within a week > Requested By Arielle P. Request ID: DTS26-132995 Type: Other, Workgroup: OCE, Team: Tech Services2026-02-24T14:57:112026-02-27T14:05:582026-02-27T14:06:07true68443907, 133022703, 164183211, 235511404397950176527031closedClosedOODThe reactive maintenance map, RAMP, and LMAP all provide supporting details regarding ATPW work. Since each map tells a different but related story, these need to be seamlessly connected or linked to each other. Initial idea is to develop a splashscreen that can be activated in each letting users easily navigate between the three tools.Workgroup: OOD, Team: Geo, Type: Enhancement2026-02-23T18:12:372026-03-17T16:51:132026-03-17T16:51:13false80716478397950171027030closedClosedSBO- [x] Schedule meeting week of Mar 9th -13th with DTS and District Maintenance - [x] Demo Outage SBO Work Orders - [x] Ask Junior about on call schedule and identify who will be on call the weekend of the outage Type: Meeting, Team: Maximo, Workgroup: SBO, Product: SBO Operations2026-02-23T18:12:362026-03-09T16:17:492026-03-09T16:18:07false21112975, 61209591, 133040608, 134445095398054813527044closedClosedLand Development Engineering ### Acceptance Criteria - The AC provided applies to LM applications of Easement Release subtype in ABC Portal. - In Step 4 - Supporting documents page, the 'Easement Release Application' link in the 1st line of the help text needs to be updated. - The new URL for the link is https://www.austintexas.gov/sites/default/files/files/TPW/PIO/9e6f6e21abe6-EasementReleaseApplication_05.05.25.pdf - The rest of the help text remains the same [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/699cdaa6ea30e5a40a504258/portalscreenshot.pdf) (229.53kb) --- ### Change Management - 3/9/26 - Vish - Updated initial AC --- > What application are you using? AMANDA > Describe the problem. In the AB+C portal, Section 4 "Supporting Documents", when an applicant is uploading our required docs, the hyperlink to our "Easement Release Application" is not the most current application - it's bringing our customers to our old application. Please see the attached screen shot. Please update the hyperlink to the following document: https://www.austintexas.gov/sites/default/files/files/TPW/PIO/9e6f6e21abe6-EasementReleaseApplication_05.05.25.pdf > Website Address https://abc.austintexas.gov/citizenportal/app/attachment Internet Browser: Chrome > Requested By Christopher B. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/699cdaa6ea30e5a40a504258/portalscreenshot.pdf) (229.53kb) Request ID: DTS26-132990 Type: Bug Report, Impact: 2-Major, Need: 2-Should Have, Product: AMANDA, Team: AMANDA, Workgroup: Land Development Engineering2026-02-23T22:57:112026-04-20T13:38:252026-04-20T13:38:25false33665701, 49930868, 51680715, 63309637398039540427043closedClosedDTS<img width="993" height="785" alt="Image" src="https://github.com/user-attachments/assets/74f7584a-8f34-4216-9795-6eb8524c6fc3" /> Workgroup: DTS, Team: Dev, Product: Service Requests, Product: DTS Product Ops2026-02-23T22:12:472026-04-07T19:12:192026-05-15T16:30:34false12474808398024121727040closedClosedDTSWe have a script that updates the DTS Portal in Knack based on information pulled from github https://github.com/cityofaustin/atd-service-bot/blob/production/gh_index_issues_to_dts_portal.py It looks up the pipeline from Zenhub and includes that information in the payload. I checked with Amenity and she said the pipeline is not important right now for this, and that the table (and issues' most recent comment) is used to assist in writing the DTS newsletter. companion issue to update the github to socrata script: https://github.com/cityofaustin/atd-data-tech/issues/26950 Workgroup: DTS, Team: Dev, Type: Integration2026-02-23T21:26:452026-03-03T18:32:182026-03-03T18:32:18false12474808397985482827038closedClosedOSEWe are considering creating OSE specific emails and/or workflows to their review types. We will meet on 5/4/2026 to gather product feedback and discuss possible updates. Workgroup: OSE, Team: Apps, Type: Enhancement, Product: ROW Portal, Project: OSE-TCP Review Mod2026-02-23T19:44:442026-05-04T16:53:222026-05-04T16:53:39false49930868397979229427037closedClosedSUTD## Mon 2/23/26 - received notification of storage running out - submitted SN request for an upgrade from 25GB to 100GB INC0553562 - Jeffrey H. complete the upgrade really fast - emailed all site owners to let them know Team: Apps, Workgroup: SUTD, Type: Sharepoint2026-02-23T19:28:172026-02-23T19:28:292026-02-23T19:28:29false100615928397976646127036closedClosedPDD > What application are you using? Other / Not sure > Describe the problem. Computer monitor goes on and off, and the resolution is blurry, even though I have attempted to adjust. I have checked the cables, both power and input, to make sure the connections are properly made, however, the screen goes in an out. > How soon do you need this? Soon — Within a week > Is there anything else we should know? I require multiple screens to properly complete my tasks. This is not required today, but it is preferrable that it be addressed soon. I will be teleworking tomorrow and will be in the office on Wednesday. > Requested By Reynaldo D. Request ID: DTS26-132985 Type: IT Support, Workgroup: PDD, Team: Tech Services2026-02-23T19:21:112026-02-26T15:45:262026-02-26T15:45:26false133022703397966314027035closedClosedPDD > What application are you using? Other / Not sure > Describe the problem. Disk space full > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? Cannot download files any more > Requested By Alex P. Request ID: DTS26-132980 Type: Other, Impact: 1-Severe, Workgroup: PDD, Team: Tech Services2026-02-23T18:54:102026-02-24T14:16:262026-02-24T14:16:56false164183211397956184527034openDTSSchedule time with each Team Lead to refine their [list of services](https://docs.google.com/document/d/1SA3iEyfiBlnxgx2miYn5EncVeUrQyOtUfAk-93574z8/edit?tab=t.7cmjjcklmd7h#heading=h.4qok3hnuphc5) and then fill out the [service index template](https://github.com/cityofaustin/atd-data-tech/issues/new?template=-all-purpose--service-index.md) for each service. It might be helpful to sort issues from the past 3 months (or whatever timeframe) into service buckets (and maybe smaller groups within each bucket that could be differentiated by a type label) as part of a card sorting exercise. - [x] Data Science - Charlie - [x] Geo - Andrew - [x] Tech Services - Matt - [x] Enterprise Case Management - Tracy - [x] Apps - Karo, Diana - [x] Dev - Chia - [x] Maximo - Rebekka - [ ] Product - AmenityWorkgroup: DTS, Team: Product, Type: Documentation, Product: DTS Website, Project: DTS "Services"2026-02-23T18:27:482026-04-28T20:53:54true110200023397951854627033closedClosedSBO- [x] Schedule meeting the week of Mar 16 - 20th with District Maintenance staff that will be on call the weekend of the 20th - [x] Ensure staff have accounts in the SBO Operations application - [ ] Training Outage SBO Work Orders and CSR updates Type: Training, Team: Maximo, Workgroup: SBO, Product: SBO Operations2026-02-23T18:16:492026-03-23T17:26:552026-03-23T17:26:55false61209591397947549827029closedClosedATS### Align Maximo shortcut links to MAS 9 Updating lab computers and tablet shortcuts to new MAS 9 urls Mar 16 - 20th - [ ] Wed-Thu (18th-19th) ATS ticket to upgrade URLs (Tech Services) - By Monday, Mar 23rd ## Reference - [Maximo MAS 9](https://main.manage.austintexas.suite.maximo.com/maximo/oslc/graphite/manage-shell/index.html?uisessionid=181#/main) - [EzMaxMobile - Desktop](https://main.manage.austintexas.suite.maximo.com/maximo)Type: IT Support, Workgroup: ATS, Provider: ATS, Product: Maximo, Team: Tech Services, Project: Mas9 Maximo Upgrade2026-02-23T18:05:232026-04-07T13:33:212026-04-07T13:33:21true21112975, 61209591, 133022703397939744527028closedClosedTPWMAS 9 Go live - Communications - Access to 311: Find out from Junior who's on call & reach out to Carrie to create accounts - Training on 311 and Knack solution - Tech services switching out the URLs Type: Enhancement, Product: Maximo, Team: Maximo, Workgroup: TPW, Project: Mas9 Maximo Upgrade2026-02-23T17:46:412026-03-26T22:06:272026-03-26T22:06:27true21112975, 61209591, 133040608, 134445095397925645427027openDTS# Third Sprint Tasks (22/19/26-3/6/26) ## Phase 1. Sprint 3 - Advanced Features and Builder Catch-Up ℹ️ Throughout the build, note any changes, concerns, or questions for the next meeting in [Miro](https://miro.com/app/board/uXjVIiHBSa0=/). Review [Knack KB ](https://docs.knack.com/)for builders for everything you work on ## Build and Review the following features - Advanced Search page - Reporting page - Filters - Menu filters - Pre-set filters - Emails - Send email notification from a trigger - Send email notification from a daily task - Other Advanced Features, what? ## Catch up on any previous builder work/review * Add notes to Miro and this issue * Identify any items we've not discussed and we should; we'll collect those in the next meeting Workgroup: DTS, Team: Apps, Type: Research2026-02-23T17:12:582026-02-23T23:36:06false21112975397922456627026closedClosedHR > What application are you using? Other / Not sure > Describe the problem. Hi, I would like to update the Reclass selection options on the vacancy report, please. This will help to provide a more up to date status on the reclass. Reclass: Initial Request to Manager. Reclass: PRF Sent to Manager. Reclass: FAS requested from Finance. Reclass: PAQ requested from Manager. Reclass: Request to HR Manager for Final Review. Reclass: Reclass with Executive for Final Review/Presentation. Reclass: Request to AHR Compensation. Reclass: Approved Date. > How soon do you need this? Flexible — An extended timeline is OK > Requested By Tina S. Request ID: DTS26-132975 Workgroup: HR, Team: Apps, Type: Enhancement, Product: TPW Hire2026-02-23T17:06:132026-02-24T19:07:212026-02-26T21:46:19false21112975, 170656233397906171427025open- Create a Power BI report to address - https://github.com/cityofaustin/atd-data-tech/issues/26948 Type: Reports, Product: Maximo, Team: Maximo2026-02-23T16:29:202026-03-13T18:20:43false134445095397905048627024closedClosedMobility Services## Background We did an email audit in September as part of [#24560](https://github.com/cityofaustin/atd-data-tech/issues/24560) however there have been a few significant changes in the system since then so I want to revisit the diagram to clarify which existing emails need to updated language before go-live. I will build off the audit and documentation from [#24560](https://github.com/cityofaustin/atd-data-tech/issues/24560) ### Open Questions (from Sept 2025 Audit) The following questions were identified during the September audit and still need resolution: - How will PLAs know when applicants have updated their application status to “Ready for Review”? - Should we send an email notification to PLAs when this occurs? - Should Operating Authority holders be emailed when their inspection documents are available in the portal? No ### A/C - [x] Updated Op Auth email diagram in Miro - [x] Clear documentation of all email triggers and recipients - [ ] Identified list of emails requiring language updates prior to go-liveTeam: Apps, Team: Product, Workgroup: Mobility Services, Product: Mobility Services Portal, Project: MSP Operating Authority2026-02-23T16:26:522026-03-17T21:09:032026-03-17T21:09:03false31259724397904189027023openROW### We are adding 5 new ASMP values to the ASMP data, and need to update the AMANDA process on the EX folder that chooses the folder conditions based on the ASMP value. - _See #26952._ **Acceptance Criteria:** - When the AW automation issuance is triggered, the system should recognize the extra 5 values and populate the correct folder conditions. - Each new "suggested" ASMP value should map to the condition for the non-suggested value (1-suggested is the same as 1. <img width="1660" height="358" alt="Image" src="https://github.com/user-attachments/assets/2ae7fd22-b3ab-4711-986d-10458205976f" /> Workgroup: ROW, Need: 1-Must Have, Type: Enhancement, Product: AMANDA, Team: AMANDA2026-02-23T16:25:062026-05-12T15:23:09false49930868, 51717169, 63309637397895723227022closedClosedDTS > What application are you using? Other / Not sure > Describe the problem. Install Updated version of FME Flow on laptop. As my laptop has now had local admin privilege removed, I am requesting to FME Flow 2024.2 Uninstalled from laptop and have FME Flow 2025.2 Installed. Please route to Scotts and Matt's Team > How soon do you need this? Soon — Within a week > Requested By Zachary B. Request ID: DTS26-132970 Workgroup: DTS, Type: IT Support, Team: Tech Services2026-02-23T16:06:212026-02-23T16:36:012026-02-23T16:36:02false68443907, 133022703397894538027021closedClosedLDE### User states the MCR did not merge the DS review comments on 1123 Denfield Dr Bldg 1 (PR 2026 008422). - _From INC0551818_ and _SCTASK0594953_ Doc `PR - ATPW-LDE DS Review` RSN: 29788984 MCR RSN: 29788986Type: Bug Report, Impact: 2-Major, Need: 1-Must Have, Product: AMANDA, Provider: LaunchIT, Workgroup: LDE, Team: AMANDA2026-02-23T16:03:492026-03-24T14:33:402026-04-07T17:10:42false49930868, 51680715, 63309637396484125526983openROW_Create an editable version of the meeting agenda so that ROW team can edit and manage the agenda details for the corresponding DAPCZ meeting._ <img width="621" height="1302" alt="Image" src="https://github.com/user-attachments/assets/856dd523-bf18-4419-8bbf-97f6b6844604" /> ### POP UP WINDOW TITLE: 1. Title = "Edit Agenda" ### AGENDA TITLE: 1. Display the agenda title top centered and defaulted to format "[Month] DAPCZ Meeting Agenda". 2. Under the agenda title, display "[Day of the Week], [Meeting Date] from [Meeting Time]". 3. The title will not be editable. ### MEETING STATUS: 1. Display the "Meeting Status? "label under the title. 2. Display the following radio options. - CURRENT - FUTURE - PAST 3. The selected value will reflect the last saved selection. ### MEETING LINKS Section: - Display a section labeled “Meeting Links” below the Agenda section. - Display the links that were added to the meeting. ### MEETING Section: 1. Meeting Date: - Display label “Meeting Date" with a red asterisk (*) to indicate required field. - Display an editable date container field under the "Meeting Date" label. - The field will displays the last saved value. - When clicked, display date picker. - When entered/picked date is saved, feed the value into the Meeting Date column on the DAPCZ Meetings page. 2. Meeting Time: - Display label “Meeting Time" with a red asterisk (*) to indicate required field under the Meeting Date field. - Display a, editable text field under the "Meeting Time" label. - The field will displays the last saved value. - When entered time is saved, feed the value into the Meeting Time column on the DAPCZ Meetings page. 3. Meeting Type: - Display the following radio buttons: - In-Person - Virtual - The field will displays the last saved value. ### AGENDA Section: 1. Display a section labeled “Agenda” below the Agenda Title section. 2. Display a rich text editor for editing agenda content (supports full text formatting, bullets, numbering, links, and indentation). 3. Display the agenda content last saved by the ROW team. 4. When edits are saved, the updates will reflect in the Preview. ### MEETING RESOURCE LINKS Section: 1. Display a section labeled “Meeting Resource Links” below the Agenda section. 2. Display a rich text editor for adding and editing meeting links. 3. Display the meeting links last saved by the ROW team. 4. When edits are saved, the updates will reflect in the Preview. ### ATTACHMENTS Section: - Display three separate labels: “Attachment 1”, “Attachment 2”, and “Attachment 3” - Under each label, display a “Choose File” button and text “No file chosen” when no file has been selected. - Displays the files selected during the last Add/Edit. - Replace text “No file chosen” with the file name when a file is selected. ### SUBMISSION: 1. Display a Submit button at the bottom of the form. 2. If required fields are missing upon submission, display corresponding field required validation at the top of the page. 3. Upon successful submission, the following happens. - The Meeting will reflect the edits in the Preview Agenda screen. - User will be directed back to the last page they came from. (DAPCZ Meetings page or Meetings Details page) 4. Page auto-scrolls to top if validation errors occur on submission. ### ACCESS: - Admins: Paloma, Evelyn, Alexia ### MOCKUPS: - General Information Section Workgroup: ROW, Team: Apps, Project: DAPCZ Agenda Tool, Product: ROW Portal2026-02-19T20:05:502026-04-14T20:54:11false167787744397880395327020closedClosedVZIn order to do https://github.com/cityofaustin/atd-data-tech/issues/26596, review the data that Lynn provided and evaluate: ### In scope * Which fields will be useful for assigning injury classification * Design the database structure for incorporating these new fields * Propose and analyze potential to our current injury classification scheme ### Out of scope * Any integration updates or database implementation Team: Dev, Need: 1-Must Have, Workgroup: VZ, Product: Vision Zero Crash Data System, Project: Enhanced Vision Zero Data2026-02-23T15:35:042026-03-12T16:23:232026-03-12T16:23:24false14793120397874769527019openSBO > What application are you using? Maximo > Describe the problem. Troubleshooting - please indicate what issue(s) you are having and if it with MAXIMO desktop or with EZMAXMOBILE > How soon do you need this? Soon — Within a week > Is there anything else we should know? Need to close out maximo work orders > Requested By Felix R. Request ID: DTS26-132965 Type: IT Support, Product: Maximo, Workgroup: SBO2026-02-23T15:24:122026-02-23T15:31:21false133040608397861583727018closedClosedPDD > What application are you using? Other / Not sure > Describe the problem. Requesting a wired connection mouse for the office. > How soon do you need this? Soon — Within a week > Requested By Reynaldo D. Request ID: DTS26-132960 Type: IT Support, Workgroup: PDD, Team: Tech Services2026-02-23T14:57:222026-02-26T19:16:292026-02-26T19:16:29false164183211397858814427017openTDS > What application are you using? Transportation Development Services Portal > Describe the problem. Adding a new GIS layer in our TPW Development Review Web Map (https://austin.maps.arcgis.com/apps/webappviewer/index.html?id=f90baebe5f0a49ddb3f5ff52672b3bbf). The new data source is located here, https://austin.maps.arcgis.com/apps/mapviewer/index.html?webmap=87405fecc414480f9356e1cdcae6d22e. We need to add this new layer within the Map tab; the layer's name will be StreetLight Segment Volume. > Describe the outcome you'd like to see when this feature is implemented. Our team will be able to work more efficiently. > Describe any workarounds you currently have in place or alternative solutions you've considered. Manual traffic data counts > Requested By Matiur R. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/699c6823027b976ae1c3c1db/tpwreviewmap.png) (1.46mb) Request ID: DTS26-132955 Need: 2-Should Have, Type: Enhancement, Workgroup: TDS, Product: TDS Portal, Type: GIS Web Application2026-02-23T14:51:492026-02-23T15:01:39false49930868, 80716478397853691227016closedClosedCSD > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. Update OneNote software > How soon do you need this? Soon — Within a week > Is there anything else we should know? OneNote holds all my primary tasks and has a new app I cannot access. Current version is read only. > Requested By Matthew M. Request ID: DTS26-132950 Type: IT Support, Workgroup: CSD, Team: Tech Services, Product: O3652026-02-23T14:42:102026-02-27T14:04:562026-02-27T14:04:56false68443907, 133022703, 235511404397852108527015closedClosedTED > What application are you using? Other / Not sure > Describe the problem. I would like Bentley SYNCHRO installed on my machine. > How soon do you need this? Soon — Within a week > Requested By Matthew S. Request ID: DTS26-132945 Workgroup: TED, Type: IT Support, Team: Tech Services2026-02-23T14:39:092026-03-04T16:08:562026-03-04T16:08:56false68443907397038591027014closedClosedPlaying with [streamlit](https://streamlit.io/) for a new dashboarding tool. inspo: https://metrics.mta.info/Type: Research, Type: Business Intelligence, Team: Data Science2026-02-20T21:09:162026-02-20T21:19:482026-02-20T21:19:48false30810522397021903727013closedClosedDTSCreate a template that team leads can use to describe the services that DTS provides. Keep it short (examples [1](https://austinmobility.io/products/16216) and [2](https://austinmobility.io/products/16215)). - [x] Use the [Product Index](https://github.com/cityofaustin/atd-data-tech/issues/new?template=-all-purpose--product-index.md) as a starting point to [draft](https://docs.google.com/document/d/1SA3iEyfiBlnxgx2miYn5EncVeUrQyOtUfAk-93574z8/edit?tab=t.op8jgve0ztuc) - [x] Make it easy to request service - prominent link toward the top - [ ] Would be nice to use a link that is already filtered to that service - needs dev help - [x] Add a default image - maybe the [COA logo](https://dam.austintexas.gov/portals/glmmx9ji/Collab-0.Home#d7556f0b-8f95-444a-83b7-f71d381d172b) - [x] Create labels to automatically add - [x] `Service Index` hex code #3E4B9E - [x] `[Service] 💡 OPTIONAL` hex code #3D3D3D - [x] `[Service] 🚨 MISSING` hex code #3D3D3D - [x] Change yellow label for `[Service] 🚨 MISSING` to `[Team] 🚨 MISSING` & add to template - [x] Set template to add issue type = Service - [x] Save it as a GitHub [issue template](https://github.com/cityofaustin/atd-data-tech/issues/templates/edit) - [ ] Maybe try GitHub formsWorkgroup: DTS, Team: Product, Type: Operations2026-02-20T20:19:402026-03-09T19:15:382026-05-15T16:30:29false110200023396483100726982open1. Review current documentation 2. Identify gaps 3. Plan next steps for filling the gaps2026-02-19T20:03:212026-02-19T20:04:21false49930868396483062426981closedClosedSBO > What application are you using? Maximo > Describe the problem. The following need Maximo access to close out CSR tickets: Gerardo A. K'Shawn K. Keven L. James A. Gustavo A. Lee G. Tyler C. > How soon do you need this? Soon — Within a week > Requested By Jorge L. Request ID: DTS26-132880 Type: Other, Product: Maximo, Workgroup: SBO2026-02-19T20:03:142026-02-26T20:46:292026-02-26T20:46:29false133040608396482884526980openThis epic tracks the work we do to document user stories and functional requirements for the ROWPACT Replacement product. 2026-02-19T20:02:472026-02-19T20:02:47true397021265827012closedClosedTDSWe will display customer messaging until June 30, 2026 > What application are you using? Transportation Development Services Portal > Describe the problem. Could we please add an announcement in the KNACK portal here, https://atd.knack.com/development-services#customer-portal/services/available-services/ ? "The City of Austin will require development applicants (or their designees) to use the ITE Trip Generation Manual, 12th Edition, for any traffic impact studies (e.g., TIA, TA, TIA Compliance, ZTA, NTA) submitted on or after April 1, 2026. The TIA Determination Worksheet will also be based on the 12th edition, effective April 1, 2026. Studies submitted prior to April 1, 2026, can continue to be analyzed and reviewed using the 11th edition or the version previously approved by the City of Austin. The City of Austin will also accept studies or determinations prepared using the 12th edition if any development applicants (or their designees) choose to use it voluntarily before April 1 2026. However, use of the 12th edition will be required for all traffic impact studies and determinations submitted on or after April 1, 2026. If you have questions or need clarification, please get in touch with our team—we’re happy to help." > Describe the outcome you'd like to see when this feature is implemented. It will allow us to provide better customer service. > Describe any workarounds you currently have in place or alternative solutions you've considered. Communicating through email or meetings > Requested By Matiur R. Request ID: DTS26-132940 Team: Apps, Need: 2-Should Have, Type: Communication, Workgroup: TDS, Product: TDS Portal2026-02-20T20:18:092026-02-26T17:42:022026-02-26T17:42:02false49930868, 67915167397003379227011closedClosedDTS, OSE > What application are you using? ArcGIS > Describe the problem. Alz/Mission 5K Map > How soon do you need this? Flexible — An extended timeline is OK > Is there anything else we should know? 3/9 > Requested By Michael L. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/6998b4f0a1a42a4d50311953/map_route_alzheimers5krunandwalk_20260217.jpg) (78.85kb) Request ID: DTS26-132935 Workgroup: OSE, Workgroup: DTS, Type: Map Request, Team: Geo2026-02-20T19:27:072026-02-26T17:01:112026-02-26T17:01:11false188904275, 257606720396997242527010closedClosedUrban Forestry > What application are you using? Other / Not sure > Describe the problem. I had gotten Adobe Pro downloaded but it will not allow me to create my own signature. A pop up says it needs to be updated. > How soon do you need this? Flexible — An extended timeline is OK > Requested By Olivia S. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/6998b12df1f9e69453467b7c/screenshot20260220130802.png) (8.52kb) Request ID: DTS26-132930 Type: IT Support, Workgroup: Urban Forestry, Team: Tech Services2026-02-20T19:09:082026-02-24T14:18:572026-02-24T14:19:17false138721851396996552727009openDESCRIPTION: As Amanda system, update the Folder status and Process Status and send email notifications when "Resubmittal Incomplete" attempt is added to the Application Review Process. USER ROLES: UC Case Managers FOLDER/SUBTYPE/WORKTYPE: UC/All Subtypes/All Worktypes ACCEPTANCE CRITERIA: 1. When "Resubmittal Incomplete" attempt is saved to the Application Review Process and a comment is missing, then do not save the attempt and notify the user in the app that a comment is required. 2. When "Resubmittal Incomplete" attempt with a comment is saved to the Application Review Process, do the following. - Update the folder status to "Resubmittal Incomplete". - Update the Process status to "Resubmittal Incomplete". - Leave the END DATE empty in order to leave the process open so it can be reused. - Send an email notification to the applicant stating the application needs corrections. - Send the email to everyone in People's tab except "Previous Applicant". - Reset the info fields to blank (no value) - "Customer Confirm (Project Description)?" and "Customer Confirm (Construction Dates)?". - DO NOT reset the "Updated Project Description" field as UC team would like to retain what applicant submitted when resubmitting when the application is being sent back to resubmittal incomplete for corrections before going into the next review Cycle. <img width="1410" height="652" alt="Image" src="https://github.com/user-attachments/assets/bfb16e89-ffae-4297-8f70-18b8e9302e49" /> Impact: 3-Minor, Need: 1-Must Have, Product: AMANDA, Provider: LaunchIT, Status: Awaiting Response, Team: AMANDA, Project: UC Resubmittals2026-02-20T19:07:172026-04-21T20:28:24false51717169, 167787744396996274327008open### DESCRIPTION: As Amanda system, update the Folder status and Process Status and send email notifications when "Application Incomplete" attempt is added to the Application Review Process. ### USER ROLES: UC Case Managers ### FOLDER/SUBTYPE/WORKTYPE: UC/All Subtypes/All Worktypes ### ACCEPTANCE CRITERIA: 1. When "Application Incomplete" attempt is saved to the Application Review Process and a comment is missing, then do not save the attempt and notify the user in the app that a comment is required. 2. When "Application Incomplete" attempt with a comment is saved to the Application Review Process, do the following. - Update the folder status to "Application Incomplete". - Update the Process status to "Application Incomplete". - Leave the END DATE empty in order to leave the process open so it can be reused. - Send an email notification to the applicant stating the application needs corrections. - Send the email to everyone in People's tab except "Previous Applicant". <img width="1427" height="587" alt="Image" src="https://github.com/user-attachments/assets/48a15ea9-9bb1-4971-aac1-ab236d75145d" /> Impact: 3-Minor, Need: 1-Must Have, Product: AMANDA, Provider: LaunchIT, Status: Awaiting Response, Team: AMANDA, Project: UC Resubmittals2026-02-20T19:06:412026-04-21T20:24:57false51717169, 167787744396995640727007open### DESCRIPTION: As Amanda system, update the Folder status and Process Status and send email notifications when corresponding attempts are added to the Web Application Acceptance Process. ### USER ROLES: UC Case Managers ### FOLDER/SUBTYPE/WORKTYPE: UC/All Subtypes/All Worktypes ### ACCEPTANCE CRITERIA: 1. Add the following two new Attempts to the Application Review Process. - Application Incpomplete. - Resubmittal Incomplete.Impact: 3-Minor, Need: 1-Must Have, Product: AMANDA, Team: AMANDA, Project: UC Resubmittals2026-02-20T19:05:062026-04-21T20:24:19false51717169, 167787744396991779427006openOCE > What application are you using? Maximo > Describe the problem. 1. Please add a Specification to the “INV_BRIDGE” and “BRIDGE_WORK” classifications with the following fields: Attribute: TXDOT_FUA Description: TxDOT FUA ? Y/N Data Type: ALN Domain: YORN 2. We need to add a Portlet to the SBOBR_BRMIMG Starts Center that filters on that new Specification. If the “TXDOT_FUA” Specification is not blank, they should populate the Portlet, sorted by Status. > Describe the outcome you'd like to see when this feature is implemented. Users will be able to easily see status of work orders that contain TxDOT follow-up actions for COA bridge assets. We will more easily be able to report the status of these work orders to leadership, as well. > Describe any workarounds you currently have in place or alternative solutions you've considered. We currently use the Description field for some TxDOT FUAs, however, there are other bridge related work orders that come in through different sources whose scopes overlap with existing FUAs. Specifications will allow us to specify FUA work orders without compromising our existing Description standards. > Is there anything else we should know? OCE leadership has asked for this functionality by 2/27, if possible. > Requested By Colby D. Request ID: DTS26-132925 Need: 1-Must Have, Type: Enhancement, Provider: ATS, Product: Maximo, Workgroup: OCE2026-02-20T18:54:122026-03-13T18:14:20false134445095396972386127005closedClosedDTS > What application are you using? ArcGIS > Describe the problem. Statesman Cap10k ACE Map. FOLDERRSN = 13599766 Date: 4/12 - 4am - 10am > How soon do you need this? Flexible — An extended timeline is OK > Is there anything else we should know? 3/1/26 > Requested By Michael L. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/6998a12e03c805a146463421/tcp_draft_cap10k_20260212.pdf) (4.67mb) Request ID: DTS26-132920 Workgroup: DTS, Type: Map Request, Team: Geo2026-02-20T18:03:102026-02-27T21:27:422026-02-27T21:27:42false114594205396970153327004openTDS### We are updating SIF folder processes to have a status available for "Review Complete" > What application are you using? AMANDA > Describe the problem. We have been receiving feedback from several applicants stating that after completion of the SIF review, the status in the system remains “In Review” and is not updated to reflect that the review has been completed. Previously, we were instructed to keep the overall folder status as “In Review,” even after the SIF review was finalized. However, this is creating confusion for applicants, as they are unable to determine whether the SIF review has been completed or is still pending. We are requesting the ability to display a “Review Complete” status at the process level, rather than at the folder level. > Describe the outcome you'd like to see when this feature is implemented. This enhancement is particularly important because we often need to add additional rows in the “SIF Building Info” tab when multiple addresses are included under a single development or site plan. In such cases, applicants need clear confirmation that the SIF review for that specific case/PR has been completed. Implementing a process-level “Review Complete” status would improve business efficiency, reduce applicant confusion, minimize follow-up inquiries, and enhance overall customer service. > Describe any workarounds you currently have in place or alternative solutions you've considered. At this time, we are accommodating applicants on a case-by-case basis. When requested by the customer, we manually change the status to “Review Complete” to confirm that the SIF review has been finalized. > Is there anything else we should know? The sooner, the better. > Requested By Noor A. Request ID: DTS26-132915 Need: 2-Should Have, Type: Enhancement, Workgroup: TDS, Product: AMANDA, Team: AMANDA2026-02-20T17:57:072026-05-05T20:19:03false49930868396917625927003closedClosedTPWATS has release a series of upcoming instructor led GIS trainings that include experience builder, advanced experience builder, and arcade. All TPW power users need to be registered for at least advanced xb.Team: Geo, Type: Operations, Workgroup: TPW2026-02-20T15:45:322026-02-20T15:48:012026-02-20T15:48:02false80716478396908025727002closedClosedOSE > What application are you using? ArcGIS > Describe the problem. RSN: 13654810 > How soon do you need this? Soon — Within a week > Requested By Mase C. Request ID: DTS26-132910 Workgroup: OSE, Type: Map Request, Team: Geo2026-02-20T15:21:112026-02-26T17:22:502026-02-26T17:22:50false188904275, 257606720396898649327001closedClosedDTSDiana & Karo are going to pair on this - Using #14905 as a reference - [Miro board](https://miro.com/app/board/uXjVGIw8hRE=/) reference ## Goals - Clean up the existing `39 records` that are tagged for Open Data - Cross reference against the ATS Open Data Power BI Dashboard -`114 records` - Update fields we are missing for Open Data - [x] Sub ID - [x] Open Data Title - Add Other Data Governance fields <img width="987" height="581" alt="Image" src="https://github.com/user-attachments/assets/b78b034e-eaed-4c9a-a489-525be01acfa6" />Workgroup: DTS, Team: Apps, Type: Research, Product: Data & Technology Services Portal2026-02-20T15:02:172026-02-25T17:11:352026-02-25T17:11:50false21112975, 100615928396898136827000closedClosedTED > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. One Note has updated and wants me to switch to the new app. I cannot use my old app anymore and cannot switch as the upgrade is blocked by IT admin. I need help getting the new app. > How soon do you need this? Soon — Within a week > Requested By Shelby S. Request ID: DTS26-132905 Workgroup: TED, Type: IT Support, Team: Tech Services, Product: O3652026-02-20T15:01:222026-02-20T17:15:552026-02-20T17:16:01false68443907, 133022703396889857226999closedClosedUrban Forestry > What application are you using? Other / Not sure > Describe the problem. Set up needed for docking station/monitors at St Elmo. V already working on it. > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? New transportation supervisor will be in on Monday at St Elmo. > Requested By Olivia S. Request ID: DTS26-132900 Type: IT Support, Impact: 1-Severe, Workgroup: Urban Forestry, Team: Tech Services, Type: Hardware Support2026-02-20T14:45:392026-02-20T17:08:232026-02-20T17:08:23false68443907, 133022703, 138721851396481339526979open**This will be an epic/parent issue**2026-02-19T19:58:482026-02-19T20:00:01false49930868396880158926998closedClosedDTSThis slack thread, [here](https://austininnovation.slack.com/archives/CHZE6BC6L/p1770653435087529), from last week was the latest GitHub major outage, and this time it was two incidents on back to back days. GitHub's reputation in the industry is increasingly become tarnished as their implementation's enhancements have slowed to a crawl, which for the dominate hosting system for open source code just doesn't make sense. I feel like someone is going to invent a better mouse trap and i'm going to try out some alternatives today. https://github.com/frankhereford/discovery-day-2026-feb * [ ] Gitea - it's just like GitHub but fast * If you need in-house GitHub, this is your solution * Solid config page on first boot, inc SMTP and basic behavior policy settings. It's what you'd expect, and it's nice to see attention given to the administration experience. * Fantastic administration section, show this off for sure. * OAuth support, so one could avoid the onus of account maintenance 😅 * Action support - [docs here](https://docs.gitea.com/usage/actions/overview/) * Here's an example action, it should look very fam: https://gitea.com/gitea/tea/src/branch/main/.gitea/workflows/release-nightly.yml. * Runners are self hosted as well, you can have as many as you want, scale horizontally * Huge list of software extending the Gitea ecosystem * Solid API, well documented using the OpenAPI standard -- think Postman being pre-populated with endpoint details Cons: * You loose the social part of GitHub 🤷 Demonstration Links: http://localhost:3000/frank/katamino for an imported GH repo. Docs: https://docs.gitea.com/ Online Demo: https://demo.gitea.com/ Workgroup: DTS2026-02-20T14:25:242026-02-23T14:35:392026-02-23T14:35:39false3653206396573374726997closedClosedDTSWe have discussed this in the past, and we did it with VZE 2.0. And, our GitHub is also flagging these as secrets which blocks pushing code without manual override. We would also be in a better position to rotate these secrets without a code change in the future. **In Scope** - Move map tokens to Netlify environment variables and reference them in code instead of storing in codebase. See `.env-cmdrc` in the code for the current store. - Document tokens needed for local development in https://github.com/cityofaustin/atd-moped/tree/main/moped-editor#quick-start like we do for the MUIX license Workgroup: DTS, Team: Dev, Need: 2-Should Have, Product: Moped, Type: Tech Debt, Type: Snackoo 🍫2026-02-19T23:54:482026-05-07T15:01:092026-05-07T15:01:09false37249039396558066226996closedClosedCSD > What application are you using? Other / Not sure > Describe the problem. connecting wifi to my UKG timeclock. > How soon do you need this? Soon — Within a week > Requested By Cheryl P. Request ID: DTS26-132895 Type: IT Support, Workgroup: CSD, Team: Tech Services2026-02-19T23:00:432026-02-25T14:07:292026-02-25T14:07:29false68443907, 133022703396538841426995closedClosedDTSI'll fill this in when I land on an idea! 🚀 **I picked automating the Moped QA test sheet** Deciding between: - Automating our [Moped QA testing sheet](https://docs.google.com/spreadsheets/d/1n_O6MLh9cwwPf57HUM394Ea-z9uuoEV1-QW4axNZXLE/edit?gid=1993960644#gid=1993960644) to make release testing a lower lift and have test coverage for future Next.js / Typescript migration - ~Or trying to speedrun migrating to Next.js again now that we've tackled some of the blockers from previous attempts~ **Tools:** - Claude code + Playwright MCP - Set up Moped project with Playwright - Set up Claude code and Playwright locally on my machine - Create throwaway test account for use in the test script - [x] Disable after discovery - Copy/paste tests into Claude to generate chunks of tests at a time - VSCode + Playwright test extension (to record and spot check Playwright locators) - Local branch: `discovery/automate-qa-tests` **Goals** - Automate as much of the test script as I can and figure out how to patch tests that don't work **The Good** - Many of the Claude-generated tests passed - I was able to configure scripts for: - Multiple workers with no delay for parallel testing (headless) - Single worker with 1000ms delay to watch the tests run (headed) - Moped's activity log was useful for checking what the tests were doing - The test generator/recorder was nice for patching up Claude-generated tests that didn't work https://playwright.dev/docs/codegen#generate-tests-in-vs-code - Seems promising for adding to continuous integration to give developers feedback on if their changes broke a feature **The Not So Great** - Ended up spinning my wheels some with failed tests. The test generator prefers selecting values of fields instead of generic selectors. An example is trying to add any subproject to a project. Playwright wanted to select by project name which could change and cause a failed test in the future. - Ran outta tokens on my pro plan by ~1:30pm 🫠 - If added to continuous integration, there are some decisions about what to do when tests fail and who owns writing new tests if we updates featuresWorkgroup: DTS, Team: Dev, Type: Research, Product: Moped2026-02-19T22:13:222026-02-23T16:03:412026-02-23T21:43:11false37249039396519621226994closedClosedMy goal for discovery day is to stand up an instance of [Umami Analytics](https://umami.is). This is a privacy-focused open-source Google Analytics alternative. It includes the DB & UI. - [x] Get the DTS hardware provisioned (probably AWS) to stand this up as a test - [x] Set this up with CCTV and maybe a couple other public facing sites (VZV, Projects, others?) - [ ] Set up discreet event monitoring (ex: person clicks a toggle button) - [x] Compile learnings, next steps, into docs or slides Team: Dev2026-02-19T21:25:002026-02-20T21:58:282026-02-20T21:58:28false5697474396517919326993openSBO > What application are you using? Maximo > Describe the problem. Maximo Material and Labor Costs SBO is hoping to get all material costs and labor costs updated in Maximo. We are currently running a mixture of Excel workbooks and formulas to try to estimate costs, but Maximo is where we really need the numbers to be accurate. This request also coincides with the recent SBO market study results which should adjust SBO pay rates on 2/23/26. I am filing this request on behalf of Ryan H. and John P. . Please contact one of them for more information. I am not as knowledgeable on this subject as they are. > How soon do you need this? Flexible — An extended timeline is OK > Is there anything else we should know? We are struggling to get accurate cost estimations because of the outdated costs. An expedited timeline is ideal. This project can take priority over other SBO projects. > Requested By Greg G. Request ID: DTS26-132890 Type: Other, Product: Maximo, Workgroup: SBO2026-02-19T21:21:192026-02-25T15:01:28false133040608, 134445095396481116126978openWe will build the web map that includes all of the layers required to meet ROWPACT functional requirements. 2026-02-19T19:58:142026-02-19T20:05:13false114594205166085005611977closedClosedOSEWorkgroup: OSE, Type: Map Request, Type: Data, Team: Geo, Product: AMANDA2023-04-10T14:15:322023-04-10T16:39:522023-04-10T16:39:52false114594205396499709126992closedClosedVZ### Prior to Release - [x] Schedule release party - John - [ ] Advise users of downtime - John - [x] Select a release name - Rose - [x] bump VZE and VZV package versions in the `main` branch - John - [x] run `npm update --save` and check `npm outdated` for major version updates that need to be prioritized - [x] Do [VZE testing](https://github.com/cityofaustin/vision-zero/blob/main/editor/testing.md) and VZV testing - John - [x] Cut release branch - John - [x] Refine [release notes](https://github.com/cityofaustin/atd-vz-data/releases/) Rose + John ### Release/Deployment Steps - [ ] let users know maintenance is starting - John - [x] [snap database in RDS](https://docs.aws.amazon.com/AmazonRDS/latest/UserGuide/USER_CreateSnapshot.html) - Rose - graphql-engine version bumps - Rose - [x] local dev docker compose and db-docs docker compose to [latest available Hasura version](https://github.com/hasura/graphql-engine/releases) - [x] staging ECS task definition to [latest available Hasura version]~(https://github.com/hasura/graphql-engine/releases) - [x] production ECS task definition to previous staging version ☝️ - [ ] merge to prod after ECS clusters update - John - [ ] create an issue to release next version of Vision Zero - [x] login into all three CRIS extract accounts to keep them active - [ ] Email CRIS to let them know we logged in - [x] Send out release notes - John [Release Management Process gitbook](https://app.gitbook.com/o/-LzDQOVGhTudbKRDGpUA/s/-LzDGg7hKQ_fUjXnzGGx/product-ops/release-management-process) Team: Dev, Need: 1-Must Have, Workgroup: VZ, Type: DevOps, Product: Vision Zero Crash Data System2026-02-19T20:42:542026-03-23T17:22:422026-03-23T17:22:43false14793120, 67130963396493226026991closedClosedDTSSimilar to https://github.com/cityofaustin/atd-data-tech/issues/24353, migrate the Product team's issues from Zenhub to Github Projects ### Scope All issues with the label `Service: Product` Github issues, including closed issues. ### Requirements **Must have** - Add all closed issues to the `Service: Product` team project - Populate GHP `Status` field with Zenhub `Pipeline` value - Populate GHP`Estimate` field with the Zenhub `Estimate` **Not migrating** - Sprints :) Workgroup: DTS, Type: Data, Team: Dev, Need: 1-Must Have, Product: DTS Product Ops, Type: Product Ops, Project: GitHub Projects Migration2026-02-19T20:26:292026-02-25T21:31:272026-02-25T21:31:48false30810522396490868126990closedClosedDTSSimilar to https://github.com/cityofaustin/atd-data-tech/issues/24353, migrate the Apps team's issues from Zenhub to Github Projects ### Scope All issues with the label `Service: Apps` Github issues, including closed issues. ### Requirements **Must have** - Add all closed issues to the `Service: Apps` team project - Populate GHP `Status` field with Zenhub `Pipeline` value - Populate GHP`Estimate` field with the Zenhub `Estimate` **Not migrating** - Sprints :) Workgroup: DTS, Type: Data, Team: Dev, Need: 1-Must Have, Product: DTS Product Ops, Type: Product Ops, Project: GitHub Projects Migration2026-02-19T20:20:382026-03-06T17:27:132026-03-06T17:27:14false30810522396490328826989closedClosedDTSSimilar to https://github.com/cityofaustin/atd-data-tech/issues/24353, migrate the Maximo team's issues from Zenhub to Github Projects ### Scope All issues with the label `Service: Maximo` Github issues, including closed issues. ### Requirements **Must have** - Add all closed issues to the `Service: Maximo` team project - Populate GHP `Status` field with Zenhub `Pipeline` value - Populate GHP`Estimate` field with the Zenhub `Estimate` **Not migrating** - Sprints :) Workgroup: DTS, Type: Data, Team: Dev, Need: 1-Must Have, Product: DTS Product Ops, Type: Product Ops, Project: GitHub Projects Migration2026-02-19T20:19:262026-03-05T15:03:062026-03-05T15:04:41false30810522396488136926987closedClosedDTSSimilar to https://github.com/cityofaustin/atd-data-tech/issues/24353, migrate the Tech Services team's issues from Zenhub to Github Projects ### Scope All issues with the label `Service: Tech Services` Github issues, including closed issues. ### Requirements **Must have** - Add all closed issues to the `Service: Tech Services` team project - Populate GHP `Status` field with Zenhub `Pipeline` value - Populate GHP`Estimate` field with the Zenhub `Estimate` **Not migrating** - Sprints :) Workgroup: DTS, Type: Data, Team: Dev, Need: 1-Must Have, Product: DTS Product Ops, Type: Product Ops, Project: GitHub Projects Migration2026-02-19T20:14:412026-03-03T18:34:292026-03-05T15:06:31false30810522396487488426986closedClosedDTSSimilar to https://github.com/cityofaustin/atd-data-tech/issues/24353, migrate the Data Science team's issues from Zenhub to Github Projects ### Scope All issues with the label `Service: Data Science` Github issues, including closed issues. ### Requirements **Must have** - Add all closed issues to the `Service: Data Science` team project - Populate GHP `Status` field with Zenhub `Pipeline` value - Populate GHP`Estimate` field with the Zenhub `Estimate` **Not migrating** - Sprints :) Workgroup: DTS, Type: Data, Team: Dev, Need: 1-Must Have, Product: DTS Product Ops, Type: Product Ops, Project: GitHub Projects Migration2026-02-19T20:13:052026-02-25T21:10:222026-02-25T21:17:48false30810522396486247226985closedClosedDTSSimilar to https://github.com/cityofaustin/atd-data-tech/issues/24353, migrate the Enterprise Case Management team's issues from Zenhub to Github Projects ### Scope All issues with the label `Product: AMANDA` Github issues, including closed issues. ### Requirements **Must have** - Add all closed issues to the `Enterprise Case Management Team` project - Populate GHP `Status` field with Zenhub `Pipeline` value - Populate GHP`Estimate` field with the Zenhub `Estimate` **Not migrating** - Sprints :) Workgroup: DTS, Type: Data, Team: Dev, Need: 1-Must Have, Project: GitHub Projects Migration2026-02-19T20:10:122026-03-06T19:45:292026-03-06T19:45:29false30810522396484429826984closedClosedSBO > What application are you using? Other / Not sure > Describe the problem. We need to transfer an iPad Tablet from David H. to Mark R. a Tech 3 > How soon do you need this? Soon — Within a week > Requested By David V. Request ID: DTS26-132885 Type: Other, Workgroup: SBO, Team: Tech Services, Type: Hardware Support2026-02-19T20:06:242026-02-25T14:10:062026-02-25T14:10:06false133022703396473499226977openROW_Create an preview pop up for the meeting Agenda so that ROW team can quickly view a version that shows to the public._ <img width="948" height="860" alt="Image" src="https://github.com/user-attachments/assets/3da17ba0-b52d-49e5-a664-9b0754217917" /> ### Option Availability: 1. Ability to preview agenda by clicking on the "Preview" link under the "Agenda: column on the DAPCZ Meetings page. 2. Ability to preview agenda by clicking on the "Preview Agenda" button under the "Agenda: column on the DAPCZ Details page. ### POP UP WINDOW TITLE: 1. Title = "Preview Agenda" ### PRINT option: 1. Display a print option to print the agenda. ### EDIT AGENDA option: 1. Display "Edit Agenda" button under the Agenda Title for meetings with Meeting Status = Current or Future. 2. When clicked, display Edit Agenda page in a pop up screen. ### AGENDA CONTENT: 1. Agenda Title: - Display the agenda title top centered and defaulted to format "[Month] DAPCZ Meeting Agenda". - Under the agenda title, display "[Day of the Week], [Meeting Date] from [Meeting Time]". 2. Agenda Content: - Display the agenda content filled by the ROW staff during the latest Add Meeting/Edit Agenda action. ### MEETING LINKS Section: - Display a section labeled “Meeting Links” below the Agenda section. - Display the links that were added to the meeting. ### ACCESS: - Admins: Paloma, Evelyn, Alexia Workgroup: ROW, Team: Apps, Project: DAPCZ Agenda Tool, Product: ROW Portal2026-02-19T19:41:532026-04-14T20:54:02false167787744396472546726976closedClosedROW### Create 1 feature class for all ROW Permits Get V1 done during this sprint - 2 geometry types currently (for COORDINATE), making it difficult for the tools/widgets, and causes duplicates in the app. This can cause slowdown also. - COORDINATE merges them in the backend, but AGOL can't do that. It works better with one set with a buffer set. ---- **Tasks:** - [x] Create Layer (schema buildout with the additional fields) - [x] Sync with Andrew about possible DTS ETL protocols (if they exist, they may not) - [x] Create ETL that merges the 2 layers and writes it to the new feature class and AGOL feature layer. - [x] QC / UATWorkgroup: ROW, Type: Data, Team: Geo, Need: 1-Must Have, Product: ROWPACT, Project: ROWPACT Replacement2026-02-19T19:39:382026-04-01T21:57:192026-04-01T21:57:19false114594205396471274426975openSBO > What application are you using? Maximo > Describe the problem. I have an employee that needs to be added to the job plan for Seal Coat 1 - 2091 for select planned labor. His name in Skyler P. also Abel G. and Caleb D. who were both just hired permanent. > How soon do you need this? Soon — Within a week > Requested By Aaron E. Request ID: DTS26-132875 Type: IT Support, Product: Maximo, Workgroup: SBO2026-02-19T19:36:162026-03-04T21:21:33false133040608396469824726974openAll project meeting notes are captured as an issue comment.2026-02-19T19:32:312026-03-09T14:55:16false396466128426973closedClosedDTSThis is the epic for Discovery Day. Everyone is encouraged to create an issue under this epic to document their work and to record their findings. * [x] Schedule opening meeting * [x] Prepare opening meeting content * [x] Schedule discovery day proper * [x] Make lunch plans * [x] Schedule debrief meeting Workgroup: DTS, Epic, Type: Research2026-02-19T19:23:352026-02-23T14:35:322026-02-23T14:35:32true3653206396465676026972closedClosed# Possible topics - Look into using https://mjml.io/ email templates for knack email rules similar to COAYP uses it for Power Apps after deprecating mailchimp - Upgrade step indicator code currently used in knack for easier readability/usability - see https://github.com/cityofaustin/atd-data-tech/issues/20330 - Pull existing github PR into the knack custom code instead of copy/paste - Look into Streamlit - data apps Python BI tool https://streamlit.io/Team: Apps, Type: Research2026-02-19T19:22:162026-02-23T16:00:402026-02-24T20:10:23false31259724396463056426971closedClosedATSD > What application are you using? Other / Not sure > Describe the problem. Computer display not working > How soon do you need this? Urgently — Critical that this is addressed today > Requested By Caitlin D. Request ID: DTS26-132870 Workgroup: ATSD, Type: IT Support, Impact: 1-Severe, Team: Tech Services2026-02-19T19:15:262026-02-20T14:22:452026-02-20T14:22:45false164183211396448937226970closedClosedOPM > What application are you using? Other / Not sure > Describe the problem. Liquid spilled on my laptop - malfunctioning now. > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? Just whenever you guys have a loaner available! > Requested By Adriana M. Request ID: DTS26-132865 Type: IT Support, Impact: 1-Severe, Workgroup: OPM, Team: Tech Services, Type: Hardware Support2026-02-19T18:45:332026-02-19T19:45:482026-02-19T19:45:48false164183211396448047826969openDTSWe should upgrade Yup to v1 so we can use the latest API. Breaking changes include `.when()` which we use for conditional logic in a few places. **Resources** - Release notes with PR that has upgrade guide https://github.com/jquense/yup/releases/tag/v1.0.0Workgroup: DTS, Team: Dev, Need: 2-Should Have, Product: Moped, Type: Tech Debt2026-02-19T18:43:462026-03-03T18:14:51false396400622726968closedClosedSBO > What application are you using? Other / Not sure > Describe the problem. Need the time stamp installed in my iPad at St Elmo and need updates in IPad to be installed. Need to use time stamp for field work > How soon do you need this? Urgently — Critical that this is addressed today > Requested By Augustine A. Request ID: DTS26-132860 Type: IT Support, Impact: 1-Severe, Workgroup: SBO, Team: Tech Services2026-02-19T17:00:552026-02-19T18:20:432026-02-19T18:20:43false68443907, 133022703, 138721851219262855516318closedClosedDTSRefer to [Team Lead Checklist for New Employees GitBook](https://app.gitbook.com/o/-LzDQOVGhTudbKRDGpUA/s/-LzDGg7hKQ_fUjXnzGGx/onboarding/new-employee-checklist)Workgroup: DTS, Type: Operations, Team: Tech Services2024-03-18T16:03:402024-04-15T22:15:512026-01-16T00:37:07false133022703396385272426967closedClosedParking Services > What application are you using? ArcGIS > Describe the problem. I am currently in using Arc GIS Pro 3.0.4 and need a version update. I am unable to do this myself. Thank you. > How soon do you need this? Soon — Within a week > Requested By Ryan P. Request ID: DTS26-132855 Workgroup: Parking Services, Type: IT Support, Team: Tech Services2026-02-19T16:27:112026-02-19T17:52:472026-02-19T17:52:47false68443907, 133022703396361365726966openDTS# Third Sprint Tasks (22/19/26-3/6/26) ## Phase 1. Sprint 3 - Advanced Features and Builder Catch-Up ℹ️ Throughout the build, note any changes, concerns, or questions for the next meeting in [Miro](https://miro.com/app/board/uXjVIiHBSa0=/). Review [Knack KB ](https://docs.knack.com/)for builders for everything you work on ## Build and Review the following features - Advanced Search page - Reporting page - Filters - Menu filters - Pre-set filters - Emails - Send email notification from a trigger - Send email notification from a daily task - Other Advanced Features, what? * Look at [themes](https://docs.knack.com/docs/how-to-customize-your-apps-theme). We'll discuss our options there, especially to manage having to change existing features (the bubble problem). ## Catch up on any previous builder work/review * Add notes to Miro and this issue * Identify any items we've not discussed and we should; we'll collect those in the next meeting Workgroup: DTS, Team: Apps, Type: Research2026-02-19T15:38:332026-02-25T14:17:57false133040608396360966026965openDTS# Third Sprint Tasks (22/19/26-3/6/26) ## Phase 1. Sprint 3 - Advanced Features and Builder Catch-Up ℹ️ Throughout the build, note any changes, concerns, or questions for the next meeting in [Miro](https://miro.com/app/board/uXjVIiHBSa0=/). Review [Knack KB ](https://docs.knack.com/)for builders for everything you work on ## Build and Review the following features - Advanced Search page - Reporting page - Filters - Menu filters - Pre-set filters - Emails - Send email notification from a trigger - Send email notification from a daily task - Other Advanced Features, what? * Look at [themes](https://docs.knack.com/docs/how-to-customize-your-apps-theme). We'll discuss our options there, especially to manage having to change existing features (the bubble problem). ## Catch up on any previous builder work/review * Add notes to Miro and this issue * Identify any items we've not discussed and we should; we'll collect those in the next meeting Workgroup: DTS, Team: Apps, Type: Research2026-02-19T15:37:422026-02-25T14:17:49false61209591396360403426964closedClosedDTS# Third Sprint Tasks (22/19/26-3/6/26) ## Phase 1. Sprint 3 - Advanced Features and Builder Catch-Up ℹ️ Throughout the build, note any changes, concerns, or questions for the next meeting in [Miro](https://miro.com/app/board/uXjVIiHBSa0=/). Review [Knack KB ](https://docs.knack.com/)for builders for everything you work on ## Build and Review the following features - Advanced Search page - Reporting page - Filters - Menu filters - Pre-set filters - Emails - Send email notification from a trigger - Send email notification from a daily task - Other Advanced Features, what? * Look at [themes](https://docs.knack.com/docs/how-to-customize-your-apps-theme). We'll discuss our options there, especially to manage having to change existing features (the bubble problem). ## Catch up on any previous builder work/review * Add notes to Miro and this issue * Identify any items we've not discussed and we should; we'll collect those in the next meeting Workgroup: DTS, Team: Apps, Type: Research2026-02-19T15:36:392026-04-15T17:18:462026-04-15T17:18:46false67915167396360278426963closedClosedLand Development Engineering > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. My system is running really really slow since this morning, Writing an simple email also takes so long it keeps buffering > How soon do you need this? Urgently — Critical that this is addressed today > Requested By Ankushashwini P. Request ID: DTS26-132850 Type: Other, Impact: 1-Severe, Team: Tech Services, Product: O365, Workgroup: Land Development Engineering2026-02-19T15:36:262026-02-20T18:08:252026-02-20T18:08:25false235511404396359941726962closedClosedDTS# Third Sprint Tasks (22/19/26-3/6/26) ## Phase 1. Sprint 3 - Advanced Features and Builder Catch-Up ℹ️ Throughout the build, note any changes, concerns, or questions for the next meeting in [Miro](https://miro.com/app/board/uXjVIiHBSa0=/). Review [Knack KB ](https://docs.knack.com/)for builders for everything you work on ## Build and Review the following features - Advanced Search page - Reporting page - Filters - Menu filters - Pre-set filters - Emails - Send email notification from a trigger - Send email notification from a daily task - Other Advanced Features, what? * Look at [themes](https://docs.knack.com/docs/how-to-customize-your-apps-theme). We'll discuss our options there, especially to manage having to change existing features (the bubble problem). ## Catch up on any previous builder work/review * Add notes to Miro and this issue * Identify any items we've not discussed and we should; we'll collect those in the next meeting Workgroup: DTS, Team: Apps, Type: Research2026-02-19T15:35:452026-04-15T15:02:082026-04-15T15:02:08false31259724396359436726961openDTS# Third Sprint Tasks (22/19/26-3/6/26) ## Phase 1. Sprint 3 - Advanced Features and Builder Catch-Up ℹ️ Throughout the build, note any changes, concerns, or questions for the next meeting in [Miro](https://miro.com/app/board/uXjVIiHBSa0=/). Review [Knack KB ](https://docs.knack.com/)for builders for everything you work on ## Build and Review the following features - Advanced Search page - Reporting page - Filters - Menu filters - Pre-set filters - Emails - Send email notification from a trigger - Send email notification from a daily task - Other Advanced Features, what? * Look at [themes](https://docs.knack.com/docs/how-to-customize-your-apps-theme). We'll discuss our options there, especially to manage having to change existing features (the bubble problem). ## Catch up on any previous builder work/review * Add notes to Miro and this issue * Identify any items we've not discussed and we should; we'll collect those in the next meeting Workgroup: DTS, Team: Apps, Type: Research2026-02-19T15:34:462026-02-25T14:17:27false21112975396358493126960closedClosedDTS# Third Sprint Tasks (22/19/26-3/6/26) ## Phase 1. Sprint 3 - Advanced Features and Builder Catch-Up ℹ️ Throughout the build, note any changes, concerns, or questions for the next meeting in [Miro](https://miro.com/app/board/uXjVIiHBSa0=/). Review [Knack KB ](https://docs.knack.com/)for builders for everything you work on ## Build and Review the following features - Advanced Search page - Reporting page - Filters - Menu filters - Pre-set filters - Emails - Send email notification from a trigger - Send email notification from a daily task - Other Advanced Features, what? * Look at [themes](https://docs.knack.com/docs/how-to-customize-your-apps-theme). We'll discuss our options there, especially to manage having to change existing features (the bubble problem). ## Catch up on any previous builder work/review * Add notes to Miro and this issue * Identify any items we've not discussed and we should; we'll collect those in the next meeting Workgroup: DTS, Team: Apps, Type: Research2026-02-19T15:32:582026-04-15T14:53:292026-04-15T14:53:29false100615928396357429226959closedClosedAMD > What application are you using? Other / Not sure > Describe the problem. This is for Scott R. Please add me to the group within AMD that has Admin Privileges on their Computer. > How soon do you need this? Flexible — An extended timeline is OK > Requested By Brian V. Request ID: DTS26-132845 Workgroup: AMD, Type: IT Support, Type: Other, Team: Tech Services2026-02-19T15:31:002026-02-19T17:32:192026-02-19T17:32:19false68443907396349720426958closedClosedSBO > What application are you using? Other / Not sure > Describe the problem. Printers doesn't work at my laptop, cannot be able to print the files. Need access to printers. I have V taken care of this and submitting a request. > How soon do you need this? Urgently — Critical that this is addressed today > Requested By Jose R. Request ID: DTS26-132840 Type: IT Support, Impact: 1-Severe, Workgroup: SBO, Team: Tech Services2026-02-19T15:15:432026-02-19T15:33:142026-02-19T15:33:14false68443907, 133022703, 138721851396348648026957closedClosedVZ### Prior to Release - [x] Schedule release party - John - [x] Advise users of downtime - John - [x] Select a release name - Rose - [x] bump VZE and VZV package versions in the `main` branch - John - [x] run `npm update --save` and check `npm outdated` for major version updates that need to be prioritized - [x] Do [VZE testing](https://github.com/cityofaustin/vision-zero/blob/main/editor/testing.md) and VZV testing - John - [x] Cut release branch - John - [ ] Refine [release notes](https://github.com/cityofaustin/atd-vz-data/releases/) Rose + John ### Release/Deployment Steps - [x] let users know maintenance is starting - John - [x] [snap database in RDS](https://docs.aws.amazon.com/AmazonRDS/latest/UserGuide/USER_CreateSnapshot.html) - Rose - graphql-engine version bumps - Rose - [x] local dev docker compose and db-docs docker compose to [latest available Hasura version](https://github.com/hasura/graphql-engine/releases) - [x] staging ECS task definition to [latest available Hasura version]~(https://github.com/hasura/graphql-engine/releases) - [x] production ECS task definition to previous staging version ☝️ - [x] merge to prod after ECS clusters update - John - [x] Backfill crash digram metadata ```sql UPDATE crashes SET diagram_s3_object_key = 'prod/cr3s/crash_diagrams/' || crashes.record_locator::text || '.jpeg' WHERE cr3_stored_fl IS TRUE; ``` - [x] create an issue to release next version of Vision Zero - [x] login into all three CRIS extract accounts to keep them active - [ ] Email CRIS to let them know we logged in - [x] Remove `NEXT_PUBLIC_CR3_DIAGRAM_BASE_URL` env var from netlify staging and prod deployments - [x] Revoke public access to crash diagram subdirectories - [x] Send out release notes - John [Release Management Process gitbook](https://app.gitbook.com/o/-LzDQOVGhTudbKRDGpUA/s/-LzDGg7hKQ_fUjXnzGGx/product-ops/release-management-process) Team: Dev, Workgroup: VZ, Type: DevOps, Product: Vision Zero Crash Data System2026-02-19T15:13:432026-02-20T18:28:272026-02-20T18:28:27false14793120, 67130963396041871326956closedClosedATSD > What application are you using? Other / Not sure > Describe the problem. Speakers on my computer do not play audio. It works if I plug in headphones but they don't play sound otherwise. It says "no audio device connected" in my audio settings. This may be related to some updates -- I have tried installing updates and restarting my computer but there are 2 updates that keep failing. > How soon do you need this? Flexible — An extended timeline is OK > Requested By Nina R. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/69965b03532a7a11d2cc76f5/screenshot20260218183038.png) (106.03kb) Request ID: DTS26-132835 Workgroup: ATSD, Type: IT Support, Team: Tech Services, Type: Hardware Support2026-02-19T00:39:092026-02-20T18:01:152026-02-20T18:01:15false164183211396009126726955openOPMWe need a space to draft, edit, and collaborate on the Agency Compliance statement for each Practice in APWA Chapter 7. Follow the same formula as 2023 - use a doc for each Practice that includes the title, blue requirements to prove, space to add the explanation of how we meet that requirement (aka Agency Compliance statement), and a table to track the evidence. - [ ] Create a doc for each Practice & save it in the correct [folder](https://cityofaustin.sharepoint.com/sites/tpwDTS/Shared%20Documents/Forms/AllItems.aspx?id=%2Fsites%2FtpwDTS%2FShared%20Documents%2FProjects%2FAPWA%202027%20Prep&viewid=2958c37f%2Dbe1b%2D4ca8%2Db045%2Ddc17d145a4ba) - [ ] Add a link to each doc on the 2027 APWA progress [tracker](https://cityofaustin.sharepoint.com/sites/TPWOPM/Lists/2027%20APWA%20Accreditation%20Chapter%20Team%20Progress%20Tracker/AllItems.aspx?npsAction=createList) When the content is finalized we will transfer the text over to the tracker per OPM's instructions.Team: Apps, Type: Documentation, Workgroup: OPM2026-02-18T22:37:042026-02-27T16:19:32false110200023396002138826954openDTSUpdate existing Moped version control with changes done in https://github.com/cityofaustin/atd-data-tech/issues/18791 **In Scope** - Update view version control CI to use sqruff - Update to support `dev_name/branch_name` branch naming convention. See https://github.com/cityofaustin/vision-zero/pull/1951/changes#r2775235018Workgroup: DTS, Team: Dev, Need: 2-Should Have, Type: Enhancement, Product: Moped, Type: DevOps2026-02-18T22:13:432026-03-03T18:14:39false386832765526541closedClosedSMDRegular Markings QA/QC. Every week, we receive several if not many work orders for installs, maintenance, inspections, and removal of assets within the markings dataset. Generally, I can expect to put in approximately 2 to 12 hours on Markings QA/QC per week, depending on the number of In-House work orders received that week. Workgroup: SMD, Type: Data, Team: Geo, Project: DTS GIS QC Support for SMD2026-01-29T02:10:102026-01-29T21:45:122026-01-29T21:45:13false188904275395995982126953openMeeting with Esri and ATS on possibly doing a demo on ArcGIS Maps visual starting next month or next couple of months depending on feedback from user group on what they would be most interested in learning from a Power BI perspective # Timeline - 02/18: Meeting w/ Esri and ATS intro - 02/26: COA Power BI User group meeting and assessment announcement - Any specific use cases for ArcGIS Map Visual? - Audience of reports? - [Feedback](https://cityofaustin.sharepoint.com/:w:/r/sites/PowerBIUsersInternalOnly/Shared%20Documents/General/Agenda/ArcGIS%20Feedback.docx?d=wecf847b1ec8b4f7d8bb12dc2b58f8f2d&csf=1&web=1&e=l4jDPk) - To do: Draft email ESRI Contacts: See edit to view Type: Communication, Team: Data Science, Product: Power BI2026-02-18T21:55:462026-02-26T17:29:04false31259724395993920526952closedClosedDTSWe are creating a process to capture missing CTN ASMP levels with a suggested ASMP. After discussions with Cole, the idea was to capture suggested ASMP street levels within the CTN. This would allow ROW to view street segments with a proposed ASMP street level, while recognizing that those segments have not officially been amended into the ASMP until Council approval. This approach would also give us a way to track recommendations for the next amendment cycle and provide Cole’s team with a dataset of suggested changes to review.Workgroup: DTS, Team: Geo, Need: 1-Must Have, Product: CTN2026-02-18T21:49:392026-02-20T21:06:412026-02-20T21:06:41false49930868, 80716478395979455226951closedClosedAMD > What application are you using? ArcGIS > Describe the problem. Zachary helped me to develop a fiber upgrade prioritization tool. We updated some parameters and we would like to apply the new criteria to the tool. Thank you so much > How soon do you need this? Flexible — An extended timeline is OK > Requested By Esraa A. Request ID: DTS26-132830 Workgroup: AMD, Type: Data, Team: Geo2026-02-18T21:06:112026-03-23T22:32:522026-03-23T22:32:52false61209591, 114594205395975184226950closedClosedDTSThe Zenhub retirement may break the Service Bot's nightly overwrite of the [ODP dataset](https://data.austintexas.gov/Transportation-and-Mobility/Transportation-Public-Works-Data-Tech-Services-Iss/rzwg-fyv8/about_data).* If we update the ODP dataset, we don't need to make many updates to the DTS website. There are several updates that we'll need: `Pipeline` - If the issue is in [Project Portfolio](https://github.com/orgs/cityofaustin/projects/11/views/1), populate "Pipeline" in with its "Status" in that GHP - Otherwise, give it a `null` value - Update metadata (ODP description) to "GitHub Project status"? `Estimate` - Assign 'null' temporarily. We can redirect when [Issue Fields](https://github.com/orgs/community/discussions/175366) are available. - Update metadata (ODP description) to "Level of effort"? `Milestone` - Remove - @amenity - ask Karo to do this. `Is Epic` - Change to "has child issues" if that's simple, otherwise remove _*I say "may" because it looks like it has failed gracefully since "Epic" was removed many months ago._ <img width="832" height="722" alt="Image" src="https://github.com/user-attachments/assets/40a5a229-f4c8-4acc-a671-551400226be1" /> <img width="854" height="248" alt="Image" src="https://github.com/user-attachments/assets/4931cd6c-7178-41a8-8475-e41388a18b0a" />Workgroup: DTS, Team: Dev, Type: Integration, Type: Product Ops2026-02-18T20:55:142026-03-02T16:56:252026-03-02T16:56:25false1463708, 12474808395951586926949closedClosedPDD, PIO, ROWSent emails to ROW, PIO, and PDD with links to their docs, a summary of capabilities & limitations, and a link the new "Additional Considerations" section I added to their doc. Workgroup: PIO, Workgroup: ROW, Team: Product, Type: Research, Workgroup: PDD2026-02-18T19:50:542026-03-09T20:18:452026-03-09T20:18:45false1463708395948098026948openSBO > What application are you using? Maximo > Describe the problem. I am trying to run the report "SBO SideWalk [sic] Cleaning and Repairs" report for FY2026, and get an error message reading: "There was an exception on the server. Check your report parameter values, or contact your system administrator, who can find additional details in the server log." I'm using Maximo web application in a desktop environment. The error occurs in both Chrome and Edge. Only parameter I'm using is to enter "2026" in the year dialog box. Report runs fine with no entry in the dialog box, but only returns FY24 and FY25 data. Screen shot of error message is attached. Internet Browser: Chrome > Requested By David A. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/699614e5fc239e28afe85c91/maximoerror20260218133550.jpg) (33.55kb) Request ID: DTS26-132825 Type: Bug Report, Impact: 1-Severe, Product: Maximo, Team: Maximo, Workgroup: SBO2026-02-18T19:42:132026-03-13T18:19:47true133040608, 134445095395945861226947closedClosedROW > What application are you using? AMANDA > Describe the problem. UC - CDS Review Comments (29819239) email is not populating the subject line When CDS staff attempt to send the UC - CDS Review Comments (29819239) the subject line of the email is no longer populating. The subject should be populating the following fields in the subject line: Project Name / Ref # (UCC#) / ROW ID (Folder RSN). Please investigate. > Website Address https://amanda.austintexas.gov/backoffice/core/home.zhtml Internet Browser: Chrome > Requested By Russell B. Request ID: DTS26-132820 Workgroup: ROW, Type: Bug Report, Impact: 2-Major, Product: AMANDA, Team: AMANDA2026-02-18T19:36:172026-02-26T15:43:062026-02-26T15:43:06false49930868395931529926946closedClosedOOD > What application are you using? Other / Not sure > Describe the problem. When accessing outlook, I get a message that there is not enough memory. > Website Address Unknown Internet Browser: Chrome > Requested By Gilda P. Request ID: DTS26-132815 Workgroup: OOD, Type: Bug Report, Impact: 1-Severe, Team: Tech Services2026-02-18T18:57:102026-02-18T19:21:182026-02-18T19:21:18false68443907, 133022703275349969920384closedClosedROW**AGENDA** - [x] WZDX 2.0 created as an epic; should it be a project? - [x] Can we close the epic for 1.0 #17799 - [x] Recap on this week's activities & tasks/asks - [x] Align on what we're doing Type: Meeting, Workgroup: ROW, Team: Product2024-12-20T21:22:162024-12-20T22:17:402024-12-20T22:17:40false30810522, 49930868, 114594205395912104126945openOPM > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. Hello! We are requesting your support in locating data for Signs and Markings to complete their TPWstat edits. If OPM had view access to data tables feeding into the SMD Service Plan dashboards that would be pretty helpful. Is this something you could prioritize? (https://experience.arcgis.com/experience/081e3abbc4af4b5da452112cdf662db7/page/Markings) We are also looking through the ODP and might be able to locate remaining data, but access to service plan data is priority! DATA REQUESTED Data showing assets installed and maintained Markings data - to show FYTD markings Work order data to show # Work orders coming in each quarter Markings data - to show # Lane miles striped this year vs. last year Data that shows work done toward service plans and their targets (signs, markings) > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? Ideally we'd have this data today or tomorrow if possible - we are working on a time crunch! > Requested By Adriana M. Request ID: DTS26-132810 Type: Data, Impact: 1-Severe, Workgroup: OPM, Product: O3652026-02-18T18:06:192026-05-13T19:03:07false110200023395904760126944openMobility Services# Background We realized that on the paper application, applicants are asked how many permits they are requesting and then they provide details for each vehicle they want permitted. However, on the digital application, we ask applicants to add vehicle information without clarifying that each vehicle entered will be permitted. Add a note to Step 5 - Vehicle Information to clarify that each vehicle added to the application will be permitted. <img width="1077" height="677" alt="Image" src="https://github.com/user-attachments/assets/25efd6c0-d664-4919-87e8-25da15846f0a" />Team: Apps, Workgroup: Mobility Services, Product: Mobility Services Portal, Project: MSP Operating Authority2026-02-18T17:47:332026-05-01T14:52:53false7612723395901694026943closedClosedOOD > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. For some reason my desktop version of Teams doesn't seem to be syncing or connecting at all. I've been having to use my phone or a web-browser version for the last week. I've restarted my computer a number of times and that doesn't seem to help. So far this is only Teams that doesn't want to sync, no problems with Outlook. > Is there anything else we should know? I've attached a screenshot of what comes up when I try to load the desktop version of Teams Internet Browser: Chrome > Requested By Meredith R. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/6995f8cae9977451f9a352a5/teamserror.png) (14.64kb) Request ID: DTS26-132805 Workgroup: OOD, Type: Bug Report, Impact: 2-Major, Team: Tech Services, Product: O3652026-02-18T17:39:112026-02-18T20:26:412026-02-18T20:26:52false164183211395881577126942openROW### From #25321 > After speaking with Kensley, will need to add a second form or button to this process since we also need the ability to create a Verified real Org record in scenarios where we want the Prelim Org to be Unverified and available for a new Customer Account to connect to but also a Verified real Org to be available in either the Project Owner or Submitting Org dropdowns during project creation. > Will need to iterate on this a bit and enhance to make sure both records are updated appropriately.Workgroup: ROW, Team: Apps, Need: 2-Should Have, Type: Enhancement, Product: ROW Portal2026-02-18T16:54:392026-02-18T17:05:12false49930868395868636026941closedClosedOCE > What application are you using? Other / Not sure > Describe the problem. Need access to ATPW or OCE G: drive, also need Mi Fi > How soon do you need this? Soon — Within a week > Requested By Ronald C. Request ID: DTS26-132800 Type: IT Support, Workgroup: OCE, Team: Tech Services2026-02-18T16:24:102026-02-18T17:12:082026-02-18T17:12:08false68443907, 133022703395831071326940closedClosedLDEDeb has requested we share the existing use case doc with [additional contacts.](https://cityofaustin.sharepoint.com/:w:/r/sites/tpwDTS/Shared%20Documents/Projects/Box.com%20Migration%20to%20Sharepoint/Use%20Case%20Contacts.docx?d=wbbdf93bf13db48e4b20f8eafa6010a86&csf=1&web=1&e=Ogtyd6&nav=eyJoIjoiOTYzMTk1NzU1In0%3D) @amenity will write an email including [these points](https://github.com/cityofaustin/atd-data-tech/issues/26494#issuecomment-3921519252) and - Intro Ulfath, let them know that she will schedule 15 minute check-in tomorrow - Ask for them to give Ulfath access to their Box/Dropbox accountsTeam: Product, Type: Research, Workgroup: LDE2026-02-18T15:06:272026-03-06T18:17:212026-03-09T20:20:05false167787744395828677926939closedClosedSBO > What application are you using? Other / Not sure > Describe the problem. Ipad is Not getting updates and we looked into the issue and user is Jacob M. > How soon do you need this? Soon — Within a week > Requested By Vincent S. Request ID: DTS26-132795 Type: IT Support, Workgroup: SBO, Team: Tech Services, Type: Hardware Support2026-02-18T15:01:122026-02-18T20:57:002026-02-18T20:57:00false68443907, 133022703, 138721851395821412426938closedClosedSMD > What application are you using? Maximo > Describe the problem. Looking to add Jenniffer M. to Maximo > How soon do you need this? Soon — Within a week > Requested By Areli C. Request ID: DTS26-132790 Workgroup: SMD, Type: IT Support, Product: Maximo, Team: Maximo2026-02-18T14:45:402026-02-25T14:40:552026-02-25T14:40:55false133040608395402748226914closedClosedDTS# Second Sprint Tasks (2/6/26-2/19/26) ## Phase 1. Sprint 2 - Build Page Details ## Details page - [x] Details view - [x] Basic Link Group for review and approvals - [x] Edit - [x] Review/approve process however you want to build it - [x] Add Standard Features - [ ] Add Attachments - [x] Add Comments - [x] Use Font Awesome icon on this page ### Rules - [ ] Page rules - [ ] Hide content based on user role, status, or similar field - [ ] Record Rules - Audit (Modified By/Date/Timestamp) - [ ] Display Rules - Type/Subtype - [ ] Show/hide rules - [ ] Dynamic rules - [ ] Configure email ruleWorkgroup: DTS, Team: Apps, Type: Research2026-02-17T18:05:122026-05-11T17:29:092026-05-11T17:29:09false133040608395812021926937closedClosedROW### Debug - On 13654125 the system failed to insert & bill the Utility Coordination Review - Intake Fee (50378) when the online applicant submitted the application. ---- **DTS SR Submittal:** > What application are you using? AMANDA > Describe the problem. On RSN 13654125,` UC > Capital Improvement Project (CIP) (51600)`, the `Utility Coordination Review - Intake Fee (50378)` was not generated/billed prior to submission by the applicant. Please investigate this, as UC staff would have expected this fee to be generated/billed. > How soon do you need this? Soon — Within a week > Requested By Russell B. Request ID: DTS26-132785 Workgroup: ROW, Type: Bug Report, Impact: 2-Major, Need: 1-Must Have, Product: AMANDA, Team: AMANDA2026-02-18T14:24:112026-03-02T16:06:592026-03-02T16:06:59false49930868, 51717169, 63309637395795064426936closedClosedUrban Forestry > What application are you using? Other / Not sure > Describe the problem. Request is to enhance inspector capabilities in knack to enable them to create tickets for the contractor but have limitations such as not being able to issue work (but able to get tickets ready for issue approval). Also, an "issue by" column would need to be added since there would be different people creating and issuing. > Describe the outcome you'd like to see when this feature is implemented. The goal for the outcome is to have a lot of the administrative work for tickets be completed by inspectors and approved/finalized by supervisor before being issued. This would save time for the supervisors to address more high stakes/complex issues. > Describe any workarounds you currently have in place or alternative solutions you've considered. All of the work issued to contractors is funneled through 2 supervisors (north/south) and there is no other option in place. Only other consideration is to train one other inspector that is trusted to completely issue work and this would be part of their normal tasks. > Is there anything else we should know? I would like to have this done in one month so when Shane returns, his responsibilities will be shifted away from basic tasks (straight-forward with data input) and at least senior inspectors would be able to take on prepping tickets to be issued. > Requested By Olivia S. Request ID: DTS26-132780 Team: Apps, Need: 1-Must Have, Type: Enhancement, Workgroup: Urban Forestry, Product: Urban Forestry2026-02-18T13:46:152026-03-24T21:39:152026-03-24T21:39:15false67915167395793136826935closedClosedOCE > What application are you using? Other / Not sure > Describe the problem. Need and iPad for bridge team field inspection work. > How soon do you need this? Soon — Within a week > Requested By Binaya S. Request ID: DTS26-132775 Type: Other, Workgroup: OCE, Team: Tech Services, Type: Hardware Support2026-02-18T13:42:102026-02-18T20:57:342026-02-18T20:57:34false68443907, 133022703395780852526934closedClosedVZUpdate the dashboard links section by adding a new card, removing three cards, and changing their order. See my comment [here](https://github.com/cityofaustin/atd-data-tech/issues/26934#issuecomment-3993132010). Original request 👇 > What application are you using? Vision Zero Editor > Describe the problem. The links for the Power BI Reports on the DASHBOARD page in the Vision Zero Editor needs updating. > Describe the outcome you'd like to see when this feature is implemented. The updated DASHBOARD page will have 4 links available to users instead of the 6 that are on there. > Describe any workarounds you currently have in place or alternative solutions you've considered. Providing the individual links to every user that requests it. Attached are the links to be REMOVED and here is the link to be added (Title: "Key Metrics" and will have the pie chart icon): - https://app.powerbigov.us/links/JznhTDu8kc?ctid=5c5e19f6-a6ab-4b45-b1d0-be4608a9a67f&pbi_source=linkShare > Is there anything else we should know? 03/31/2026 or sooner to allow for a quarterly update. > Requested By Xavier A. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/6995b961d46458c24f2b576e/untitled.png) (12.17kb) Request ID: DTS26-132770 Team: Dev, Need: 2-Should Have, Workgroup: VZ, Type: Enhancement, Product: Vision Zero Crash Data System2026-02-18T13:12:172026-03-09T15:11:242026-03-09T15:11:24false12474808395764136326933closedClosedDistrict Maintenance > What application are you using? Maximo > Describe the problem. I need access to the district maintenance tab and the south district tab > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? I need to run CSR response for south district. > Requested By Dominic O. Request ID: DTS26-132765 Type: IT Support, Impact: 1-Severe, Product: Maximo, Team: Maximo, Workgroup: District Maintenance2026-02-18T12:33:072026-02-18T15:39:292026-02-18T15:39:29false133040608395517995726932closedClosedMobility Services# Background We need to update the Review and Submit and Notary step in the application flow to clarify how applicants complete this process. This is especially important for applications that include additional holders, where the current flow may be confusing or ambiguous. ## 4 Updates we decided to make 1. Review and Submit Page: Update the page rule that controls when the "Submit" button is shown 2. Review and Submit Page: Update the notary option language shown before the "Submit" button and include an open text field when applicants select "Yes" where they can enter the names of applicants who will notarized on-site. 3. Submitted Application Page: update page rules to show next steps for notarizing on-site or off-site 4. Set up the Submitted Application Email so that it's sent to all holders on an application. ## Mockup of all UI and language updates Link to the Miro board [HERE](https://miro.com/app/board/uXjVNj7uM5A=/?moveToWidget=3458764659021861363&cot=14) <img width="386" height="589" alt="Image" src="https://github.com/user-attachments/assets/9b21759e-891b-4e59-88eb-a3762cdd711b" />Team: Apps, Workgroup: Mobility Services, Product: Mobility Services Portal, Project: MSP Operating Authority2026-02-17T23:59:202026-03-13T17:35:512026-03-13T17:35:51false31259724395392600426913openHR, SBONeed to create a new `My Training Dashboard` page connected to accounts instead of the training profile. This is to allow people in a career progression program and outside of a career progression program to see the trainings they've completed. This will also allow the user to see all career progression programs they have applied to/participated inWorkgroup: HR, Type: Feature, Team: Apps, Product: Human Resources Portal, Workgroup: SBO2026-02-17T17:39:362026-05-13T15:33:27false61209591395500858426931closedClosedUrban Forestry### Create a page for a `My Requests` table for inspectors to see the work assigned to them (ASSIGN_TO is logged in user) - [x] Table should include same fields as the all emergency requests table - [x] Button that links to the existing `Acknowledge` request form - [x] Details page button that links to the same existing details page ### [Menu for program managers](https://builder.knack.com/atd/urban-forestry/pages/scene_92/views/view_171/menu) - [x] Created connection between contractor work ticket and csr_issues - [x] Button to `Contractor Work Ticket` that is set up to create a new contractor work ticket using the details from the emergency request - Made button modal pop-up - [x] Record rules of `Create Contractor Work Ticket` form - Created by is logged in account - Created date is current date - Created timestamp is current date - Maximo Work Order ID (contractor WO) is Maximo ID (csr_issues) - Action Type is `Reactive` - Location (contractor WO) is Address Manual (csr_issues) - Status is `NEED TO BE ISSUED` - Connected ticket type is `311` if SOURCE_MANUAL_CREATE is 311 - [x] After creating the contractor work ticket, would like the user to be directed to a second page edit form to give them the ability to: - Populate these fields not automatically populated - Ticket Type - Response Type - Contractor Name - Short Description - Edit these fields that were populated - Maximo Work Order ID - Location - [x] After submitting the second form, direct to the Emergency Request Details pageType: Feature, Team: Apps, Workgroup: Urban Forestry, Product: Urban Forestry2026-02-17T22:52:052026-04-13T21:40:212026-04-13T21:40:21false21112975, 61209591395493604626930closedClosedHR## Met with Jennifer, Diana and Stephanie and discussed: - HR will create the class, manage enrollment, and manage outcome of classes moving forward - When a tech 2 is going through courses for tech 3, Jennifer would like to see them do an assessment on a tech 1 equipment - Would like to allow technicians not in the career progress program join a class ad hoc and get credit for that - Demoed what we already have built for creating and tracking classes -Jennifer was happy with what we already had - Career Progression: Jennifer and loop in Darren and Bruno M ### To-Do - Schedule work session with Diana to test the class creation/attendance tracking and how it connects to the technicians career progression plan! We would want the attendance record to update the course on the employees career progression plan. Also need to build out the class page more to work similarly to SMDs training tracker. Type: Meeting, Workgroup: HR, Team: Apps, Product: Human Resources Portal2026-02-17T22:28:312026-02-17T22:28:572026-02-17T22:28:57false21112975, 61209591, 170656233395489241726929closedClosedTEDAdd `Record ID` field to API view and datahub dataset - **Source**: https://builder.knack.com/atd/amd/pages/scene_1872/views/view_4620/table ✅ - **Target:** https://datahub.austintexas.gov/Transportation-and-Mobility/Traffic-Count-and-Data-Collection-Requests-COA/7qcz-v6sa/about_data ✅ Workgroup: TED, Team: Apps, Product: AMD Data Tracker, Type: Open Data2026-02-17T22:14:302026-02-18T16:53:392026-02-18T16:53:39false100615928395480176426928closedClosedOCE > What application are you using? Other / Not sure > Describe the problem. I need a new version of the MicroStation Connection Client installed. I already have the latest .exe installer file; however, I don't have admin privileges to be able to install the new version of this software on my computer. > How soon do you need this? Soon — Within a week > Is there anything else we should know? I need to work on a Standard Detail in MicroStation CAD format this week if possible. > Requested By Ed P. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/6994e0f1981fdc1405d97003/microstationconnectionclient.png) (36.79kb) Request ID: DTS26-132760 Type: IT Support, Workgroup: OCE, Team: Tech Services2026-02-17T21:45:282026-02-18T20:56:462026-02-18T20:56:57false133022703395458575726927closedClosedSPP > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. Missing teams conversation from 2/21/25 through last Friday 8/23- almost a year of conversation. I am missing project information and activity tracking and I have missed two deadlines, including one required for my SSPR today. Internet Browser: Chrome > Requested By Heather B. Request ID: DTS26-132755 Type: Bug Report, Impact: 2-Major, Workgroup: SPP, Product: O3652026-02-17T20:42:092026-02-17T22:13:062026-02-17T22:13:06false100615928395451895026926closedClosedEmergency Management > What application are you using? Human Resources Portal > Describe the problem. HR sent me here to request a CapMetro pass: https://atd.knack.com/hr#my-forms/capmetro-e-pass/ After I click sign in, nothing happens and a form never appears. It appears to be trying to access something, and I can see a circle image going around in circles. But nothing ever appears and I cannot complete any form. > Website Address https://atd.knack.com/hr#my-forms/capmetro-e-pass/ Internet Browser: Edge > Requested By Arabella W. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/6994ce5f199b6a0eed413435/hrportalcapmetrocircle.png) (32.74kb) Request ID: DTS26-132750 Type: Bug Report, Impact: 3-Minor, Team: Apps, Product: Human Resources Portal, Workgroup: Emergency Management2026-02-17T20:24:112026-02-18T20:15:092026-02-18T20:38:21false21112975, 170656233395391876426912openHR, SBOThe training actuals connected to a users account are tracking the progress that someone is making towards their career progression. We need to ensure that attendance records updated by HR in the Manage Training Events Details page update the trainees actuals.Workgroup: HR, Type: Feature, Team: Apps, Product: Human Resources Portal, Workgroup: SBO2026-02-17T17:37:562026-05-13T15:27:13false21112975330149847424048closedClosedPDD ## Device & User Information (first name and last initial, no last names) Natalie L. ## What's the problem? - laptop will not stop beeping. ## What did you do to resolve the issue Type: IT Support, Workgroup: PDD, Type: Mobile Device Support (MDM), Team: Tech Services, Type: Hardware Support2025-08-07T18:30:002025-08-08T12:48:452026-01-16T00:56:10false133022703395448412326925closedClosedSPP > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. Worked with Karo in the past. Regarding the [CPP SharePoint ](https://cityofaustin.sharepoint.com/sites/CPP/SitePages/Home.aspx?ovuser=5c5e19f6-a6ab-4b45-b1d0-be4608a9a67f%2CShannon.Riley%40austintexas.gov&OR=Teams-HL&CT=1767633514093&clickparams=eyJBcHBOYW1lIjoiVGVhbXMtRGVza3RvcCIsIkFwcFZlcnNpb24iOiI0OS8yNTExMzAwMTMxMiIsIkhhc0ZlZGVyYXRlZFVzZXIiOmZhbHNlfQ%3D%3D) 1) we would like the Traffic Management and Construction Coordination tiles (under Program Areas) to open up a new page once clicked on. On each page I would like to be able to add a graphic and a description of who to contact regarding that program area. I can add the content but would like help with the template so it's easier to edit for me. 2) I would also like to learn how to link either specific files or links to the teal tiles (org structure, Executed Agreement, etc). 3) And then lastly I would like Boards & Committees tile to open to a new page once clicked. We will need to build out this page simply, there are 3 boards, with let's say 10 names on each, can we build a template so that once those names are known it is easy for me to add them in by just using the edit feature rather than building the page? > How soon do you need this? Flexible — An extended timeline is OK > Is there anything else we should know? Two weeks would work. Would be happy to meet if my 1-2-3 asks above are not clear enough! > Requested By Shannon R. Request ID: DTS26-132745 Type: Other, Workgroup: SPP, Product: O3652026-02-17T20:15:302026-02-26T16:13:382026-02-26T16:13:38false100615928395437430026924closedClosedDTS# Second Sprint Tasks (2/6/26-2/19/26) ## Phase 1. Sprint 2 - Build Page Details ## Details page - [x] Details view - [ ] Basic Link Group for review and approvals - [x] Edit - [x] Review/approve process however you want to build it - [ ] Add Standard Features - [ ] Add Attachments - [x] Add Comments - [ ] Use Font Awesome icon on this page ### Rules - [ ] Page rules - [ ] Hide content based on user role, status, or similar field - [x] Record Rules - Audit (Modified By/Date/Timestamp) - [ ] Display Rules - Type/Subtype - [ ] Show/hide rules - [ ] Dynamic rules - [ ] Configure email rule Workgroup: DTS, Team: Apps, Type: Research2026-02-17T19:45:272026-02-23T17:11:202026-02-23T17:11:20false21112975395437021626923openCSD# Background We want to collect ongoing applicant feedback by adding a link to the survey in the "Application Submitted" email that's sent to applicants. Link to the survey: https://cityofaustin.formstack.com/forms/2025_street_banners_applicant_satisfaction_survey Language to add to the email: > Help us improve the Street Banners Application system by taking a quick 5-minute survey about your experience: [Survey Link]. > Your feedback truly makes a difference. Team: Apps, Product: Street Banner Program Portal, Workgroup: CSD2026-02-17T19:44:032026-02-18T16:11:07false7612723395432619626922closedClosedCSD## Tue 2/17/26 For the Digital Accessibility Compliance Project, we need to identify, document, and mitigate accessibility issues in our Knack applications on _pages that are public (separate issue)_ and **available to the public users in our public-facing applications through account access (this issue)**. To accomplish this, we will use the SiteImprove tool and its dashboard, administered by COA CPIO. In this process, DTS will submit page URLs to CPIO, who, in turn, will enter those URLs into the Transportation.Data SiteImprove. We will then be able to use SiteImprove to map the specific issues we need to correct on each page and see the progress as we work through the issues. Since this issue covers password-protected pages, we need to use a dummy account (already created and documented in 1Password and tested with Liza K. from CPIO). Please follow the steps below. ### Steps - [ ] Add dummy account to application using credentials in 1Password (Dummy - Transportation Data | transportation.data+dummy@austintexas.gov) <img width="340" height="151" alt="Image" src="https://github.com/user-attachments/assets/0b6ad3b8-45d5-4f23-a757-2506a8ebf89b" /> - [ ] Create test application/submittal using the dummy account where applicable. You may need to create each type of an application if there are different pages to capture. - [ ] Map **every page** from the application that is accessible to public user accounts by capturing its app-side URL in [this spreadsheet](https://docs.google.com/spreadsheets/d/1U9WAerg4B0Om7PW4YjJjDeCPGIpeP35bZa6R_LiVrUI/edit?gid=1982079814#gid=19820798145). This includes every different type of an application form and edit page, information pop-up, etc. A few lines of an example: <img width="1341" height="198" alt="Image" src="https://github.com/user-attachments/assets/f274b6de-246e-417f-ad60-0a8df9c87759" /> - [ ] Notify Karo and Diana when you’ve completed this issue Team: Apps, Type: Testing, Workgroup: CSD2026-02-17T19:30:142026-03-02T17:29:412026-03-10T19:57:18true21112975395432127226921closedClosedSMS## Tue 2/17/26 For the Digital Accessibility Compliance Project, we need to identify, document, and mitigate accessibility issues in our Knack applications on _pages that are public (separate issue)_ and **available to the public users in our public-facing applications through account access (this issue)**. To accomplish this, we will use the SiteImprove tool and its dashboard, administered by COA CPIO. In this process, DTS will submit page URLs to CPIO, who, in turn, will enter those URLs into the Transportation.Data SiteImprove. We will then be able to use SiteImprove to map the specific issues we need to correct on each page and see the progress as we work through the issues. Since this issue covers password-protected pages, we need to use a dummy account (already created and documented in 1Password and tested with Liza K. from CPIO). Please follow the steps below. ### Steps - [x] Add dummy account to application using credentials in 1Password (Dummy - Transportation Data | transportation.data+dummy@austintexas.gov) <img width="340" height="151" alt="Image" src="https://github.com/user-attachments/assets/0b6ad3b8-45d5-4f23-a757-2506a8ebf89b" /> - [x] Create test application/submittal using the dummy account where applicable. You may need to create each type of an application if there are different pages to capture. - [x] Map **every page** from the application that is accessible to public user accounts by capturing its app-side URL in [this spreadsheet](https://docs.google.com/spreadsheets/d/1U9WAerg4B0Om7PW4YjJjDeCPGIpeP35bZa6R_LiVrUI/edit?gid=878114555#gid=878114555). This includes every different type of an application form and edit page, information pop-up, etc. A few lines of an example: <img width="1341" height="198" alt="Image" src="https://github.com/user-attachments/assets/f274b6de-246e-417f-ad60-0a8df9c87759" /> - [ ] Notify Karo and Diana when you’ve completed this issue Team: Apps, Type: Testing, Workgroup: SMS2026-02-17T19:28:492026-02-25T14:55:482026-02-25T14:55:48false21112975395390718826911closedClosedSBONeed to add some functionality to the existing `Manage Training Events` (this currently isn't used by SBO so we can work from the existing page) - Follow training tracker build from SMD to give the users the ability to: - [x] Give user the ability to add participants (button to create 1, 3, and 5 records for easily adding people to the course) - [x] Update enrollment status and assessment scores of attendee - [x] Button to update entire class to completeType: Feature, Team: Apps, Product: Human Resources Portal, Workgroup: SBO2026-02-17T17:35:112026-05-13T15:32:222026-05-13T15:32:23false21112975395431651326920closedClosedROW## Tue 2/17/26 For the Digital Accessibility Compliance Project, we need to identify, document, and mitigate accessibility issues in our Knack applications on _pages that are public (separate issue)_ and **available to the public users in our public-facing applications through account access (this issue)**. To accomplish this, we will use the SiteImprove tool and its dashboard, administered by COA CPIO. In this process, DTS will submit page URLs to CPIO, who, in turn, will enter those URLs into the Transportation.Data SiteImprove. We will then be able to use SiteImprove to map the specific issues we need to correct on each page and see the progress as we work through the issues. Since this issue covers password-protected pages, we need to use a dummy account (already created and documented in 1Password and tested with Liza K. from CPIO). Please follow the steps below. ### Steps - [x] Add dummy account to application using credentials in 1Password (Dummy - Transportation Data | transportation.data+dummy@austintexas.gov) <img width="340" height="151" alt="Image" src="https://github.com/user-attachments/assets/0b6ad3b8-45d5-4f23-a757-2506a8ebf89b" /> - [x] Create test application/submittal using the dummy account where applicable. You may need to create each type of an application if there are different pages to capture. - [x] Map **every page** from the application that is accessible to public user accounts by capturing its app-side URL in [this spreadsheet](https://docs.google.com/spreadsheets/d/1U9WAerg4B0Om7PW4YjJjDeCPGIpeP35bZa6R_LiVrUI/edit?gid=1831357440#gid=1831357440). This includes every different type of an application form and edit page, information pop-up, etc. A few lines of an example: <img width="1341" height="198" alt="Image" src="https://github.com/user-attachments/assets/f274b6de-246e-417f-ad60-0a8df9c87759" /> - [x] Notify Karo and Diana when you’ve completed this issue Workgroup: ROW, Team: Apps, Type: Testing2026-02-17T19:27:152026-02-27T17:44:422026-02-27T17:44:42true67915167, 100615928395431119026919closedClosedMobility Services## Tue 2/17/26 For the Digital Accessibility Compliance Project, we need to identify, document, and mitigate accessibility issues in our Knack applications on _pages that are public (separate issue)_ and **available to the public users in our public-facing applications through account access (this issue)**. To accomplish this, we will use the SiteImprove tool and its dashboard, administered by COA CPIO. In this process, DTS will submit page URLs to CPIO, who, in turn, will enter those URLs into the Transportation.Data SiteImprove. We will then be able to use SiteImprove to map the specific issues we need to correct on each page and see the progress as we work through the issues. Since this issue covers password-protected pages, we need to use a dummy account (already created and documented in 1Password and tested with Liza K. from CPIO). Please follow the steps below. ### Steps - [x] Add dummy account to application using credentials in 1Password (Dummy - Transportation Data | transportation.data+dummy@austintexas.gov) <img width="340" height="151" alt="Image" src="https://github.com/user-attachments/assets/0b6ad3b8-45d5-4f23-a757-2506a8ebf89b" /> - [ ] Create test application/submittal using the dummy account where applicable. You may need to create each type of an application if there are different pages to capture. - [ ] Map **every page** from the application that is accessible to public user accounts by capturing its app-side URL in [this spreadsheet](https://docs.google.com/spreadsheets/d/1U9WAerg4B0Om7PW4YjJjDeCPGIpeP35bZa6R_LiVrUI/edit?gid=127522852#gid=127522852). This includes every different type of an application form and edit page, information pop-up, etc. A few lines of an example: <img width="1341" height="198" alt="Image" src="https://github.com/user-attachments/assets/f274b6de-246e-417f-ad60-0a8df9c87759" /> - [ ] Notify Karo and Diana when you’ve completed this issue Team: Apps, Type: Testing, Workgroup: Mobility Services, Product: Mobility Services Portal2026-02-17T19:25:302026-04-02T16:28:412026-04-02T16:28:41true31259724395425775026918closedClosedPDD > What application are you using? Other / Not sure > Describe the problem. I am a new employee and new user of the File Maker, PDW Finance Online Invoice Approval System where I approve invoices for payment. I've noticed that I seem to have two profiles with the same Employee ID log-in and password, but the contents (invoices) are different in each profile. I've noticed that one profile has my email address all in lower-case font, and the other profile has my email address in all caps. Is there a way to consolidate these two profiles and content into one singular account with all the content (invoices) from both profiles? > How soon do you need this? Soon — Within a week > Requested By Floy R. Request ID: DTS26-132740 Type: IT Support, Workgroup: PDD2026-02-17T19:09:102026-02-18T14:15:102026-02-18T14:15:10false49591623395418983526917closedClosedCSD## Tue 2/17/26 For the Digital Accessibility Compliance Project, we need to identify, document, and mitigate accessibility issues in our Knack applications on _pages that are public (separate issue)_ and **available to the public users in our public-facing applications through account access (this issue)**. To accomplish this, we will use the SiteImprove tool and its dashboard, administered by COA CPIO. In this process, DTS will submit page URLs to CPIO, who, in turn, will enter those URLs into the Transportation.Data SiteImprove. We will then be able to use SiteImprove to map the specific issues we need to correct on each page and see the progress as we work through the issues. Since this issue covers password-protected pages, we need to use a dummy account (already created and documented in 1Password and tested with Liza K. from CPIO). Please follow the steps below. ### Steps - [x] Add dummy account to application using credentials in 1Password (Dummy - Transportation Data | transportation.data+dummy@austintexas.gov) <img width="340" height="151" alt="Image" src="https://github.com/user-attachments/assets/0b6ad3b8-45d5-4f23-a757-2506a8ebf89b" /> - [x] Create test application/submittal using the dummy account where applicable. You may need to create each type of an application if there are different pages to capture. - [x] Map **every page** from the application that is accessible to public user accounts by capturing its app-side URL in [this spreadsheet](https://docs.google.com/spreadsheets/d/1U9WAerg4B0Om7PW4YjJjDeCPGIpeP35bZa6R_LiVrUI/edit?gid=914550463#gid=914550463). This includes every different type of an application form and edit page, information pop-up, etc. A few lines of an example: <img width="1341" height="198" alt="Image" src="https://github.com/user-attachments/assets/f274b6de-246e-417f-ad60-0a8df9c87759" /> - [x] Notify Karo and Diana when you’ve completed this issue Team: Apps, Type: Testing, Workgroup: CSD2026-02-17T18:49:372026-03-02T17:22:352026-03-03T15:43:03false100615928395411478726916closedClosedTPWThis is a new procurement issue for getting 10 more Asana licenses. Related to: - [#26845 HR Safety](https://github.com/cityofaustin/atd-data-tech/issues/26845) - [#26683 Parking Enteprise](https://github.com/cityofaustin/atd-data-tech/issues/26683)Type: IT Support, Workgroup: TPW, Team: DTS Operations2026-02-17T18:28:442026-03-11T15:00:502026-03-11T15:00:50true21112975395408900126915closedClosedDTS > What application are you using? Other / Not sure > Describe the problem. I need more Knack access. I am unable to look at Invoice detail in Purchase Requests. I am unable to look at Technology review in Purchase Requests. Those are just the two I know of.... > How soon do you need this? Soon — Within a week > Requested By Peggy M. Request ID: DTS26-132735 Workgroup: DTS, Type: IT Support, Team: Apps2026-02-17T18:21:142026-02-25T18:58:512026-02-25T18:58:51false21112975, 170656233393864080226889closedClosedTPWTRAINING: ArcGIS Experience Builder: Advanced Techniques Feb 17-18. Webinar class.Type: Training, Team: Geo, Workgroup: TPW2026-02-13T18:59:102026-02-19T16:41:002026-02-19T16:41:00false114594205395389408726910closedClosedSBOWe need to rebuild the `Manage Training Candidates` page (we discussed creating a new page as a working space to build this out). - [x] Create new working page for `Manage Training Candidates` - [x] Restructure page to Accounts v. Profiles - we are going to link actuals, attendance records, and profiles to a persons account to accomplish the need to track trainings for people participating in career progression and for those that would like one-off trainingsTeam: Apps, Type: Enhancement, Product: Human Resources Portal, Workgroup: SBO2026-02-17T17:32:182026-05-13T15:32:002026-05-13T15:32:00false21112975, 61209591395388691026909closedClosedUrban Forestry > What application are you using? Other / Not sure > Describe the problem. I would like to have six members of the Urban Forestry team have access to the TPWForestry account: Kirk S. Olivia S. Michael J. Shane K. Sam C. Benjamin D. > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? I would like this done as soon as possible in order to establish access to communications for the whole team as one member is out on paternity leave. > Requested By Kirk S. Request ID: DTS26-132730 Type: IT Support, Impact: 1-Severe, Provider: ATS, Workgroup: Urban Forestry2026-02-17T17:30:412026-02-17T19:58:532026-02-17T19:58:53false61209591395386500026908closedClosedTPW## Tue 2/17/26 * Kick off meeting for the semi-annual review | Overview * Earlier this year than before (ex. 5/14/25) * Will include accessibility (deadline 4/24/26) * [Slide Deck](https://docs.google.com/presentation/d/13QRAm0A6XmXiN77DQ6EH3TdlFHEz7Mz0M1AAPrhmOME/edit?slide=id.p1#slide=id.p1) Meeting notes * #26513 ## Wed 2/18/26 * Info Session | Details Team: Apps, Type: Documentation, Type: Open Data, Workgroup: TPW2026-02-17T17:25:382026-04-22T20:49:252026-04-22T20:49:25false100615928395382858626907closedClosedACME, OSE > What application are you using? ArcGIS > Describe the problem. Please as ACME (Sara H. ) for details on what they need on the map. > How soon do you need this? Flexible — An extended timeline is OK > Requested By Sara H. Request ID: DTS26-132725 Workgroup: OSE, Type: Map Request, Team: Geo, Workgroup: ACME2026-02-17T17:18:092026-03-06T15:00:242026-03-06T16:17:09false114594205, 188904275395365367326906closedClosedHR > What application are you using? Human Resources Portal > Describe the problem. I cannot log into HR files since I reset my password. > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? ASAP as I cannot work until I am in. > Requested By Jessica R. Request ID: DTS26-132720 Workgroup: HR, Impact: 1-Severe, Team: Apps, Product: Human Resources Portal2026-02-17T16:36:112026-02-18T17:45:492026-02-18T17:45:49false21112975, 170656233395345191526905closedClosedOODAn enhancement the FME workspace will need to be made to capture the most activity notes for the each SR by referencing the ODP service below: [311 Service Request Activities](https://datahub.austintexas.gov/Transportation-and-Mobility/311-Service-Request-Activities-Austin-Transportati/cqc3-f6xh/about_data)Workgroup: OOD, Team: Geo, Type: Enhancement2026-02-17T15:52:052026-02-23T18:06:542026-02-23T18:06:54false80716478395326176826904closedClosedOOD > What application are you using? Other / Not sure > Describe the problem. Laptop will not connect. > Website Address all Internet Browser: Chrome > Requested By Gilda P. Request ID: DTS26-132715 Workgroup: OOD, Impact: 1-Severe, Team: Tech Services, Type: Hardware Support2026-02-17T15:12:092026-02-17T18:30:372026-02-17T18:30:37false235511404395323506626903closedClosedROW > What application are you using? Other / Not sure > Describe the problem. Requesting a Bluebeam download (NO license needed) for Luis G. <! -- Luis Gamez --> > How soon do you need this? Soon — Within a week > Is there anything else we should know? We are continuing to trial run the Bluebeam experience for external UC stakeholders. Luis is offering to support this work and will not be able to do so until he can download the free-version of Bluebeam. > Requested By Paloma A. Request ID: DTS26-132710 Workgroup: ROW, Type: IT Support, Team: Tech Services2026-02-17T15:06:202026-02-17T16:16:272026-02-17T16:16:27false68443907395321331426902openMobility Services# Background Want to include a link to a Chauffeur applicant satisfaction survey in the Application Submitted email that's sent to Chauffeur Applicants. 2026 Chauffeur Applicant Survey: https://docs.google.com/document/d/1zH6N-czDR9kHzK-e8EN0n7IVl9YhdXXRUWjXqnXXmCM/edit?tab=t.181xuknmn2r3 Team: Apps, Workgroup: Mobility Services, Product: Mobility Services Portal2026-02-17T15:02:072026-02-17T22:36:17false7612723395317127726901closedClosedDTS > What application are you using? Moped > Describe the problem. Either I don't have access to MOPED through the TPW Development Review Web Map or there is a bug because it loops me back through the sign-in without any error message. I have tried using my normal login credentials and also tried signing in as an 'external user' with no success. > Is there anything else we should know? I need access to it to review site plans which I do daily. > Website Address https://mobility.austin.gov/moped/session/signin Internet Browser: Chrome > Requested By Frances M. Request ID: DTS26-132705 Workgroup: DTS, Type: Bug Report, Impact: 2-Major, Team: Dev, Product: Moped2026-02-17T14:54:092026-02-17T16:19:152026-02-17T16:19:15false37249039393828598726888openHRWe need to get a better understanding of where COA Compensation data is located What field is being used for Pay Grade? Need Pay Grade to populate on different pages? <img width="282" height="21" alt="Image" src="https://github.com/user-attachments/assets/6ff9ea36-2a15-46cd-bfbf-00aa14e0c66f" /> Pay ScalesWorkgroup: HR, Team: Apps, Type: Enhancement, Product: TPW Hire2026-02-13T17:41:582026-04-27T22:09:40false21112975, 170656233395313878426900closedClosedOODEnhancements to address from initial meeting with OOD - [x] Include only current fiscal year - [x] Refresh data daily (addressed in #26892) - [x] Rename map to ATPW Customer Service Response - [x] Card showing percent closed on time - [x] Card showing Request Count - [x] Symbology to reflect open or closed - [x] Filter by request type - [x] Filter by Council District - [x] Show sr_description, service_request_sr_number, sr_status, sr_age_days in Pop-upWorkgroup: OOD, Team: Geo, Type: Enhancement2026-02-17T14:47:452026-02-17T14:52:082026-02-17T14:52:09false80716478395312810626899closedClosedOCE > What application are you using? Other / Not sure > Describe the problem. Inspector Jose R. (see edit view for full name) received a laptop on Thursday 2/12/2026. Today 2/17/26 is not "letting" him change his password or connect to internet. > How soon do you need this? Urgently — Critical that this is addressed today > Requested By Arielle P. Request ID: DTS26-132700 Type: Other, Impact: 1-Severe, Workgroup: OCE, Team: Tech Services, Type: Hardware Support2026-02-17T14:45:342026-02-17T16:13:242026-02-17T16:15:09false164183211395263766026898closedClosedSBO > What application are you using? Other / Not sure > Describe the problem. Internet not connecting to my computer > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? Can’t work at all no internet service > Requested By Patricia M. Request ID: DTS26-132695 Type: IT Support, Impact: 1-Severe, Workgroup: SBO, Team: Tech Services2026-02-17T12:54:102026-02-17T14:25:322026-02-17T18:31:36false68443907, 133022703, 164183211394979503926897closedClosedAMD > What application are you using? AMD Data Tracker > Describe the problem. Please change asset signal ID 4156 to 1190 > How soon do you need this? Soon — Within a week > Is there anything else we should know? This week if possible > Requested By Allyson R. Request ID: DTS26-132690 Workgroup: AMD, Type: Other, Team: Apps, Product: AMD Data Tracker2026-02-16T22:21:132026-02-17T13:56:272026-02-17T13:56:28false61209591393946132926896closedClosedTED > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. I would like to move a lot of emails from Outlook into a folder on SharePoint. > How soon do you need this? Soon — Within a week > Requested By Shelby S. Request ID: DTS26-132685 Workgroup: TED, Type: IT Support, Team: Tech Services, Product: O3652026-02-13T22:00:392026-02-17T20:47:382026-02-17T20:47:38false68443907, 133022703, 164183211393945429326895openDTSAfter moving fully to Airflow 3, we should clean up the Airflow 2 stack on data-03. Chia: How long should we wait before cleanup? Some DAGs run less frequently than others **In Scope** - Create a tar file backup - Remove Airflow checkout, crons, and any other artifactsWorkgroup: DTS, Team: Dev, Type: DevOps, Type: Tech Debt, Project: Upgrade to Airflow v32026-02-13T21:59:092026-05-13T17:24:27false393935992426894closedClosedSUTD > What application are you using? ArcGIS > Describe the problem. Hi there, I am requesting some updates to the schema in the ATD_ADMIN.Urban_Trails_Network in MAINT. NOTE to DTS: if it is possible to switch ownership of this layer to PWD, that would be ideal, and then I can make schema changes on my own. Or alternatively I could have access to ATD MAINT. Please let me know if this would be possible as we plan to do more schema changes over the next few months and this would save a lot of time. 1. Change the domain values in D_ATD_URBAN_TRAILS_PRIORITIZED as follows: (a) Remove the values 'Existing' and 'Outside COA'. (b) Change the name of 'Shared Use Path' to 'Proposed Shared Use Path'. (c) Add a value called 'Removed'. 2. Change the domain values in D_ATD_URBAN_TRAIL_TYPE as follows: (a) 'On Street - Protected Bike Lane' becomes 'ON_STREET_PROTECTED_LANE'. (b) 'Connector' becomes 'CONNECTOR' (c) 'Side Path' becomes 'SIDE_PATH'. (d) 'Trail' becomes 'OFF_STREET_TRAIL'. (e) 'On Street - Shared Lane' becomes 'ON_STREET_SHARED_LANE' (f) Add a value called 'STREET_CROSSING'. (g) The values 'Connector - Between Streets', 'Connector - to Trail', and 'Shared Use Path' get permanently deleted. (h) Change the name of the domain to D_ATD_TRAIL_FACILITY_TYPE. 3. Add a new field called 'PRIORITY_FUTURE_UTP' (type: text, length: 255). Assign it the D_ATD_URBAN_TRAILS_PRIORITIZED domain. 4. Add a new field called 'TRAIL_USER_TYPE' (type: text, length 255). Assign it a new domain called D_ATD_URBAN_TRAIL_USER_TYPE. The domain should have three values (code and description are the same): PEDESTRIAN, BIKE, SHARED. 5. Change the name of the field 'URBAN_TRAIL_TYPE' to 'TRAIL_FACILITY_TYPE'. 6. Change the name of the field 'URBAN_TRAIL_FEATURE' to 'TRAIL_STRUCTURES'. Permanently delete the following fields: PHASE_SIMPLE, YEAR_OPEN_2, URBAN_TRAIL_LENGTH_FT, LENGTH_MILES, PERFORMANCE_MEASURES. > How soon do you need this? Soon — Within a week > Requested By Christiane V. Request ID: DTS26-132680 Type: Data, Team: Geo, Workgroup: SUTD2026-02-13T21:36:142026-02-18T21:05:592026-02-18T21:05:59false80716478393931659826893openCSDThe purpose of this FME will be to generate and update the Living Streets Viability Feature layer and have it refresh weekly. Type: Data, Team: Geo, Workgroup: CSD2026-02-13T21:27:092026-04-28T21:14:22false114594205, 159822635393912367226892closedClosedOOD- [x] Develop FME Workspace - [x] Add Field/Transformer to Capture Council District - [x] Test locally/Published to FME FlowWorkgroup: OOD, Team: Geo, Type: Integration2026-02-13T20:45:422026-02-13T20:48:212026-02-13T20:48:51false80716478393895971926891openROW### We are adding a field for [Direction ](https://datahub.austintexas.gov/Transportation-and-Mobility/Roadway-Work-Zones/qyfh-gwei/about_data)to our work zone data. - See below for example data fields on the RW-TURP, and EX folders. <img width="2100" height="550" alt="Image" src="https://github.com/user-attachments/assets/b0c5ee25-2cef-46c9-8df1-46af877b91ba" />Workgroup: ROW, Type: Open Data, Team: Data Science, Product: Open Data Platform, Project: SIF Dashboard PH22026-02-13T20:08:062026-05-13T18:14:21false30810522, 49930868393877668726890closedClosedTDSWe will update the [TIA Determinations landing page](https://atd.knack.com/development-services#tia-determinations/) to include a view for inactive case statuses, and remove it from the default view. Team: Apps, Workgroup: TDS, Product: TDS Portal2026-02-13T19:28:062026-02-27T19:54:382026-02-27T19:54:38false67915167393823541426887closedClosedHRDiana and I have completed the Post Interview enhancements We need feedback from HR on the following items: Edit Zone Offer Information - Offer Letter section - Get feedback from HR - 2 Start Date fields - which one to keep? - Pay Grade - not populated - not editable when does this get populated? Edit Zoning Information - Related Job Experience Get feedback from HR - use Work Type - remove Full Time | Part Time? - If using Work Type this will need to be updated on various pages (Edit Zoning Information, Zone Determination)Workgroup: HR, Team: Apps, Type: Enhancement, Product: TPW Hire2026-02-13T17:30:182026-03-03T17:00:192026-03-03T17:00:19false21112975, 170656233393819562126886openHR > What application are you using? Human Resources Portal > Describe the problem. The employee link to Cap metro request form is no longer working and wont allow any employees access to a Metro pass for the bus and train. > Website Address "https://atd.knack.com/hr#my-forms/capmetro-e-pass/". Internet Browser: Chrome > Requested By Dillon B. Request ID: DTS26-132675 Workgroup: HR, Type: Bug Report, Impact: 2-Major, Product: Human Resources Portal2026-02-13T17:21:132026-02-13T18:51:45false170656233393813232426885closedClosedROW > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. Shay G.'s Outlook is delaying delivery of certain emails. She is receiving some emails two days later from their sent date, but it's not all emails. Please investigate. > How soon do you need this? Soon — Within a week > Requested By Russell B. Request ID: DTS26-132670 Workgroup: ROW, Type: IT Support, Team: Tech Services, Product: O3652026-02-13T17:06:102026-02-18T14:18:322026-02-18T14:18:33false133022703393808845426884closedClosedTDS**Explore using Arcade to create proxy fields to generate heat-map threshold fields.** Team: Geo, Type: Enhancement, Workgroup: TDS, Project: SIF Dashboard PH22026-02-13T16:55:422026-03-06T16:55:122026-03-06T16:55:12false80716478393791015626883closedClosedSBORemote ## Device & User Information (first name and last initial, no last names) Jim D ## What's the problem? Good morning! Do we usually save ex employee files? Please do for Reiner if that is the normal process. ATS is going to delete the data in 7 days Jim is asking us to copy Reiners old one Drive ## What did you do to resolve the issue The Drive is over a 100 GB and will take time to download from the serverType: IT Support, Type: Mobile Device Support (MDM), Workgroup: SBO, Team: Tech Services, Type: Hardware Support2026-02-13T16:12:142026-02-17T16:31:302026-02-17T16:31:30false68443907393396435426882closedClosedDTS## Thu 2/12/26 ℹ️ As a part of the Digital Accessibility Compliance Project at COA, we need to check our public Gitbook pages for digital accessibility compliance. - [x] Create a list of assets (each page URL) that are intended for the public in our Gitbook (help guides on External Help Guide section) - [Gitbook Assets List](https://cityofaustin.sharepoint.com/:x:/r/sites/tpwDTS/_layouts/15/doc.aspx?sourcedoc=%7B028278b8-480a-464d-b6de-28bd39decce3%7D&action=edit) - [x] Neighborhood Block Party - @KaroEngstrom - [x] Street Banners - @dianamartin - [x] Shared Mobility Services - @dianamartin - [x] Share list with Liza from CPIO so she can add them to the Transportation Data SiteImprove account Workgroup: DTS, Team: Apps, Type: Documentation2026-02-12T20:49:382026-02-25T15:58:572026-02-25T15:59:29false21112975, 100615928393380681226881openSMD### Pop-up enhancements when sign locations are added to work order - [x] Prefer the location ID (and hide the spatial ID) if we have one - this will be for locations created off of AGOL locations - [x] If there’s a location pin where there’s an existing sign, - Deprioritize the AGOL pop-up - Knack location pin merge the data from the AGOL data - [x] Remove lat/long from the pop-upWorkgroup: SMD, Type: Feature, Team: Dev, Product: SMD Data Tracker, Project: Signs Work Order Refactor2026-02-12T20:14:272026-04-21T18:45:47false5697474393359754926880openSMDI have been exploring various ways of incorporating or finding a common link between the sign asset images from within Knack (not the attachments but the embedded sign asset photo) and the sign assets. The signs specifications actuals include a Knack ID field (i.e. '69671abdfhfuehf554') as well as a table of attachments, although these attachments are not frequently included and also are not frequently very helpful. The URL upon opening the sign asset image in Knack shares a similar string to the Knack ID field, where the first 5 characters are always the same, but the string is unique beyond the first 5 numbers. Unfortunately the Knack ID field in the sign specifications actuals does not currently appear to be this common link, although somebody with a higher level insight into Knack and the source of these images could very likely help us find that link which we can use to join the photo URL and the sign assets. Moreover, I shared with Andrew a pretty helpful workaround which is not as optimal as a direct URL to the image but still saves time. And this is adding a URL to the Knack Signs Specification Search for a given sign's Origin ID, from which one only needs to click the location ID to view the image. While this was helpful, I think it would be best to first explore getting a direct URL to the Knack image, since this could feed into the existing Photo URL field and is the most ideal scenario. Very simple Arcade expression: 'https://atd.knack.com/signs-markings#specification-search/?view_3668_search=' + [ORIGIN ID]. Workgroup: SMD, Type: Data, Team: Geo, Type: Enhancement, Project: DTS GIS QC Support for SMD2026-02-12T19:24:202026-04-07T16:12:35false188904275393349402526879closedClosedOCE > What application are you using? Other / Not sure > Describe the problem. Inspector Jose Riojas is needing their equipment updated from toughbooks to laptops. > How soon do you need this? Urgently — Critical that this is addressed today > Requested By Arielle P. Request ID: DTS26-132665 Impact: 1-Severe, Team: Apps, Workgroup: OCE, Type: Hardware Support2026-02-12T19:00:472026-02-13T14:07:122026-02-13T14:17:59false133022703, 164183211393331088026877closedClosedLand Development Engineering, LDE### Acceptance Criteria _Related to #22434_ - The AC provided applies to LM folders - The External Reviewer names linked with the External Reviewer Email IDs for the following Processes need to be updated 1) 84037 - Google - External Reviewer needs to be renamed to "Google Reviewer" 2) 84025 - AT&T (SWBT) - External Reviewer needs to be renamed to "AT&T (SWBT) Reviewer" 3) 84027 - AT&T Metro - External Reviewer needs to be renamed to "AT&T Metro Reviewer" 4) 84026 - AT&T Legacy - External Reviewer needs to be renamed to "AT&T Legacy Reviewer" 5) 84051 - Verizon (MCI) - External Reviewer needs to be renamed to "Verizon (MCI) Reviewer" 6) 84052 - XO Communications - External Reviewer needs to be renamed to "XO Communications Reviewer" - This information is outdated and currently being pulled into the MCR incorrectly, so LM team is requesting to make the reviewer names generic. --- ### Change Management - 4/7/26 - Vish - Updated initial AC --- > What application are you using? AMANDA > Describe the problem. We need the newly updated email adresses for external reviewers to be updated to show the company name and then the word "Reviewer," and not the reviewer name to show up. Example: Google Reviewer We need this done for: 1) Google -------- Need the name to be "Google Reviewer" 2) AT&T (SWBT) -------- Need the name to be "AT&T (SWBT) Reviewer" 3) AT&T Metro -------- Need the name to be "AT&T Metro Reviewer" 4) AT&T Legacy -------- Need the name to be "AT&T Legacy Reviewer" 5) Verizon (MCI) -------- Need the name to be "Verizon (MCI) Reviewer" 6) XO Communications -------- Need the name to be "XO Communications Reviewer" > Is there anything else we should know? This is follow up to correct things further, now that Sree has changed the email addresses for these same external reviewer groups. We are moving away from reviewer names and email addresses (to shared email addresses and company names) due to high turnover with external reviewers. Screenshot that is attached is from the work that Sree did the previous ticket I just mentioned about changing the reviewer email addresses. Not sure if it's needed or if it distracts from this ticket. Please delete if it's not good for this ticket. Thank you all! Deb Cohen > Website Address https://amanda.austintexas.gov/backoffice/core/home.zhtml Internet Browser: Chrome > Requested By Deb C. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/698e18c60292e77feec0122a/image1.png) (17.95kb) Request ID: DTS26-132660 Type: Bug Report, Impact: 2-Major, Need: 2-Should Have, Product: AMANDA, Provider: LaunchIT, Workgroup: LDE, Team: AMANDA, Workgroup: Land Development Engineering2026-02-12T18:21:162026-04-28T15:38:352026-04-28T15:38:35false33665701, 44907715, 49930868, 63309637393321903326876closedClosedOCE > What application are you using? Maximo > Describe the problem. EMPLOYEE ID - 10201587 NAME – Beatriz Hernandez POSITION – Engineer C SUPERVISOR – Ron Koehn NEW request Mimic Reza K.'s Account > How soon do you need this? Soon — Within a week > Requested By Beatriz H. Request ID: DTS26-132655 Type: Other, Product: Maximo, Team: Maximo, Workgroup: OCE2026-02-12T18:01:052026-03-11T19:43:352026-03-11T19:43:35false133040608393296162126875closedClosedROW > What application are you using? ArcGIS > Describe the problem. Multiple ROWPACT users are experiencing login issues with ROWPACT. Additionally, users are reporting that their saved projects are no longer available and/or deleted. Other reports indicate the URL fails to initialize the website. > How soon do you need this? Soon — Within a week > Requested By Russell B. Request ID: DTS26-132650 Workgroup: ROW, Type: Data, Team: Geo2026-02-12T17:09:092026-02-12T19:27:202026-02-12T19:27:20false49930868, 114594205393296151226874closedClosedOCE > What application are you using? Other / Not sure > Describe the problem. Upgrading from Toughbook to Laptops. > How soon do you need this? Urgently — Critical that this is addressed today > Requested By Jesus R. Request ID: DTS26-132645 Type: Other, Impact: 1-Severe, Workgroup: OCE, Team: Tech Services2026-02-12T17:09:082026-02-12T19:36:312026-02-12T19:36:31false68443907, 133022703393292948926873closedClosedOCE > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. Not sure why I cannot do a teams call from the conference room. Not sure how to do that. > How soon do you need this? Soon — Within a week > Requested By Beatriz H. Request ID: DTS26-132640 Type: Other, Workgroup: OCE, Product: O3652026-02-12T17:03:092026-03-02T13:05:102026-03-02T13:05:10false235511404393288847426872openTPWAfter the recent launch of the funding enhancements, there are more FDUs that could have stale amounts that were transcribed from eCAPRIS in the past. Nathan W. has provided a list of FDUs that could be cross-referenced, but his requested logic is: - any FDUs that are not used in multiple Moped projects should use the latest eCAPRIS appropriated amount - any FDUs that are matched to an eCAPRIS funding id (fao_id) that have null for source and program in Moped but are not null in the eCAPRIS table from the program mapping should be populated - one exception being **Pedestrian crossings** which should not be touched **Resources:** - [Sheet tracking the FDUs - WIP](https://docs.google.com/spreadsheets/d/18U8t5dOa3X7AZOfhak1VgOQv95sGWV2L9B2v53AMgsw/edit?gid=0#gid=0)Team: Dev, Type: Enhancement, Product: Moped, Workgroup: TPW2026-02-12T16:55:162026-03-17T16:21:29false37249039393288266426871closedClosedSPP > What application are you using? Other / Not sure > Describe the problem. I have taking a proctored certification exam tomorrow 2/13 at 7:30am hosted by OnVue. When running the system test to make sure the tech meets requirements it said the only thing I need to do is make sure DameWare isn’t running in background, however that requires admin permissions to end the task. > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? If I am not able to take my exam, the City will lose out on my exam fee and I would have to reschedule which would double the cost. I only need DameWare removed for tomorrow, I can come back on Tuesday morning and have it re installed! > Requested By Shannon R. Request ID: DTS26-132635 Type: IT Support, Impact: 1-Severe, Workgroup: SPP, Team: Tech Services2026-02-12T16:54:082026-02-12T19:59:022026-02-12T19:59:02false68443907, 133022703, 164183211, 235511404393284093326870openDTS BEN WHITE ## Device & User Information (first name and last initial, no last names) ## What's the problem? Due to security concerns at Ben White we need the team is requesting keys to the room or the room to be rekeyed. ## What did you do to resolve the issue - Matt was going to submit a BSD (Building Facilities) Request to get keys/rekey room/badge access - Diana created a sign for the shelves they can print out for nowWorkgroup: DTS, Team: Tech Services, Type: Hardware Support2026-02-12T16:45:452026-05-06T18:06:39false21112975, 53838164, 68443907, 133022703393273356726869closedClosedTPW[Release Process Docs](https://atd-dts.gitbook.io/moped-documentation/product-management/release-process) - [x] Bump Moped editor `package.json` version to `v3.2.0` @mddilley - [x] Schedule release party - @mddilley - [x] Update [QA script](https://docs.google.com/spreadsheets/d/1n_O6MLh9cwwPf57HUM394Ea-z9uuoEV1-QW4axNZXLE/edit#gid=1099176671) as needed - @mddilley - [x] Advise users of downtime using [template](https://docs.google.com/document/d/1hpBIx41mttSF6-XgeFuxnJPsK7dfpok97O08oytThnc/edit#heading=h.51j00pz8giuz) - @mddilley - [x] Merge open PRs - @mddilley - [x] Propose + vote on release names (geographical feature names - [link #1](https://en.wikipedia.org/wiki/Category:Geologic_formations_of_Texas) [link #2](https://en.wikipedia.org/wiki/Category:Landforms_of_Texas)) - @chiaberry - [x] Cut release branch - @chiaberry - [x] Do testing - @mddilley - [x] Polish release notes - @chiaberry - [x] Schedule email to let users know maintenance is starting - @mddilley - Did we add or remove columns from DB views [that the Power BI dataflow depends on](https://atd-dts.gitbook.io/moped-documentation/product-management/updating-the-arcgis-online-components-database-view)? - @mddilley **No** - ~[ ] Let the Data Science team know~ - **Removing columns that the dataflow expects will break the dataflow** and **column additions require rebuilding the connection** (requires rebuild for the dataflow to know about new column but won't break the dataflow) - ~[ ] Do [full replace](https://github.com/cityofaustin/atd-moped/tree/main/moped-etl/arcgis) of AGOL dataset if needed~ - [x] Snap database in RDS - @frankhereford - initiated at 1:50PM local, snapshot [here](https://us-east-1.console.aws.amazon.com/rds/home?region=us-east-1#db-snapshot:engine=postgres;id=pre-moped-three-dot-two). - [x] graphql-engine version bumps ([releases & tags](https://github.com/hasura/graphql-engine/releases)) - @frankhereford ([PR here](https://github.com/cityofaustin/atd-moped/pull/1785)) - Update version-controlled task definitions - [x] staging to latest `graphql-engine` release (`2.48.12`) - [x] production to previous staging release version + any patches (`2.48.12`) - [x] Update local dev docker compose to latest `graphql-engine` (`2.48.12`) - [x] Merge RC to prod - @mddilley - [x] **Run updated production eCAPRIS funding DAG** - [x] Let users know maintenance is over using [template](https://docs.google.com/document/d/1hpBIx41mttSF6-XgeFuxnJPsK7dfpok97O08oytThnc/edit#heading=h.51j00pz8giuz) - @mddilley - [x] Create issue for `v3.3.0` release - @mddilley - ~[ ] Update [feature list](https://app.gitbook.com/o/-LzDQOVGhTudbKRDGpUA/s/-MIQvl_rKnZ_-wHRdp4J/product-management/features) with any new major features @mddilley~ - [x] Send release notes to Moped users using [template](https://docs.google.com/document/d/1hpBIx41mttSF6-XgeFuxnJPsK7dfpok97O08oytThnc/edit#heading=h.jf63bjq5syy7) (including reminder to refresh the page) - @mddilley **Scheduled for 10am 2/27/2026** - [x] Update staff accounts if there are any bounced emails - @mddilley - ~[ ] Update [database view documentation sheet](https://docs.google.com/spreadsheets/d/1xM6pJVZ_iJnLL9FVbrL1g8HKnlZHSSyYYUsWufFHTZ0/edit?gid=0#gid=0) if there is a new column added in this release @mddilley~ - [x] Check in on [workgroup documentation](https://cityofaustin.sharepoint.com/sites/MopedWorkgroupDocumentation) @mddilleyTeam: Dev, Product: Moped, Workgroup: TPW2026-02-12T16:24:352026-02-26T23:48:432026-02-26T23:48:43false3653206, 12474808, 37249039393270454326868closedClosedHR > What application are you using? Other / Not sure > Describe the problem. My power cord was stolen with my backpack. I need a replacement > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? I can’t use my computer in the field without it > Requested By Keyes C. Request ID: DTS26-132630 Workgroup: HR, Type: Other, Impact: 1-Severe, Team: Tech Services2026-02-12T16:18:092026-02-12T17:18:432026-02-12T17:18:43false133022703393255302226867closedClosedATSD > What application are you using? Other / Not sure > Describe the problem. My monitors are not turning on. Please assign to Matt, thanks! > How soon do you need this? Soon — Within a week > Requested By Claire D. Request ID: DTS26-132625 Workgroup: ATSD, Type: Other, Team: Tech Services2026-02-12T15:45:422026-02-12T16:16:072026-02-12T16:16:07false133022703393252272226866closedClosedDTS > What application are you using? Other / Not sure > Describe the problem. Test > How soon do you need this? Soon — Within a week > Requested By Matthew M. Request ID: DTS26-132620 Workgroup: DTS, Type: Other, Team: Tech Services2026-02-12T15:39:102026-02-24T13:48:222026-02-24T13:48:22false133022703393190365726865closedClosedHR > What application are you using? Other / Not sure > Describe the problem. I would like to borrow a laptop top for a training. > How soon do you need this? Flexible — An extended timeline is OK > Is there anything else we should know? Ideally this morning but flexible > Requested By Hannah B. Request ID: DTS26-132615 Workgroup: HR, Type: Other, Team: Tech Services2026-02-12T13:31:082026-02-12T14:58:192026-02-12T14:58:25false133022703393150084126864closedClosedSBO > What application are you using? Other / Not sure > Describe the problem. Time clocks are not signing in some employees. > Website Address https://atd.knack.com/hr#manage-employee-logs/?view_722_filters=%5B%5D Internet Browser: Chrome > Requested By Richard B. Request ID: DTS26-132610 Type: Bug Report, Impact: 1-Severe, Team: Apps, Workgroup: SBO2026-02-12T12:06:122026-02-12T13:45:042026-02-12T13:45:05false21112975392917553926863closedClosedTPWThe change in order could be confusing when moving between the two forms which have converged since the previous notion that they were pretty separate use cases - 100% manual vs. importing or syncing from one eCAPRIS subproject id. Now, there is the ability to select an FDU from any subproject id with the available eCAPRIS values when needed which creates a connection between the inline entry to the dialog edit that revolves around eCAPRIS overrides. We also have the ability to input status in the inline form, but the status input is missing from the dialog form so we should add it. **In Scope** - Update order of inputs to be: 1. Source 2. Program 3. Description 4. Status 5. Amount (same orientation with switch above input)Team: Dev, Type: Enhancement, Product: Moped, Workgroup: TPW, Project: Pull eCAPRIS Funding Data2026-02-11T23:47:542026-02-26T22:28:512026-02-26T22:28:51false12474808392913837926862closedClosedTED > What application are you using? ArcGIS > Describe the problem. Please update the speed limits on the following streets on the CTN map (https://austin.maps.arcgis.com/apps/mapviewer/index.html?layers=210adf3b4b12476cb6a028be4882d4ce): Tillery Street (MLK to 12th) - 30 MPH Langston Dr (Loyola to Ed Bluestein/US 183) - 25 MPH Glenhill Drive - 25 MPH Brookhollow Drive - 25 MPH > How soon do you need this? Flexible — An extended timeline is OK > Requested By Shelby S. Request ID: DTS26-132605 Workgroup: TED, Type: Data, Team: Geo2026-02-11T23:30:272026-02-13T15:51:142026-02-13T15:51:14false80716478392908392126861closedClosedTPWWhen creating or saving an FDU amount override, users can switch on the override switch and save the change even if the amount is not edited. Next time the form loads, the switch is off again and creates confusion about the state of the record. See https://github.com/cityofaustin/atd-moped/pull/1766#pullrequestreview-3786759451 We should update the RHF validation to test that the eCAPRIS appropriated amount is different from the value in the amount input before allowing save. ### Validation (~save button should be disabled~) <img width="665" height="612" alt="Image" src="https://github.com/user-attachments/assets/4efae002-0a3e-421c-a2aa-40eb0db63f96" />Type: Bug Report, Team: Dev, Product: Moped, Workgroup: TPW2026-02-11T23:07:372026-02-26T16:45:112026-02-26T16:45:11false37249039392892213426860openSBOWe are changing the structure of time and attendance for Street & Bridge and are requesting assistance cleaning up records from 1/1/2026-2/11/2026 [Spreadsheet Link](https://docs.google.com/spreadsheets/d/1UL8Z8SutY9exZvYSIl_kwo-5QpR17JBV3loCJyz5kIU/edit?gid=425438012#gid=425438012) The ask: - Merge sign in and sign out records for the same person on the same date into one row - If there are multiple records, choose the earliest sign in record and the latest sign out record Output: - spreadsheet :) Type: Data, Team: Dev, Workgroup: SBO2026-02-11T22:17:182026-05-07T15:41:53false12474808392881555026859openTDS ### We will develop and run a script (against our current data sets?) to grab the closest parcel/polygon from the record's property data, and then perform an analysis on how accurate the script is. - some records may already have the ideal address for mapping to a parcel. We can 'polygon' a parcel - Chia is working on something...KNACK... geospatial polygon setting... ? 😵 - Use lat/long to grab the closes parcel. How effective is this? Team: Geo, Type: Enhancement, Workgroup: TDS2026-02-11T21:43:152026-02-11T21:45:51false49930868, 80716478211613159715577closedClosedTPWThis Maximo Epic covers all Epics and issues as it relates to the Work Order Tracking screen in Maximo.Epic, Product: Maximo, Team: Maximo, Workgroup: TPW2024-02-03T02:33:012024-07-15T20:50:392025-06-29T00:14:59true132967319392880498326858closedClosedVZAs a follow-up to https://github.com/cityofaustin/atd-data-tech/issues/26583, we should make sure our RDS unified DB instance is optimally tuned. Settings to consider: - `shared_buffers` (based on my limited research these could be significantly increased) - `effective_cache_size` - `work_mem` - ? Team: Dev, Need: 2-Should Have, Workgroup: VZ, Product: Moped, Type: DevOps, Product: Vision Zero Crash Data System2026-02-11T21:40:152026-04-30T18:24:152026-05-01T16:57:18false3653206392879953826857openATSD- Explore issue to be created monthly for bike map updates - Add the monthly updates tracked in #1762 to an issue that gets auto-created monthlyWorkgroup: ATSD, Type: Data, Team: Geo2026-02-11T21:38:322026-02-11T21:38:32false61209591, 80716478392851624926852closedClosedLand Development Engineering, LDE > What application are you using? AMANDA > Describe the problem. I need to mirror Samuel W. AMANDA permissions > How soon do you need this? Soon — Within a week > Requested By Lisa G. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/698ce35f062196e59b52c4b0/new_tpw_dts_v7_amanda1.docx) (41.43kb) Request ID: DTS26-132600 Type: IT Support, Product: AMANDA, Status: Awaiting Response, Workgroup: LDE, Team: AMANDA, Workgroup: Land Development Engineering2026-02-11T20:18:082026-03-12T16:27:202026-03-12T16:27:37false49930868, 63309637392844108026851closedClosedOPM > What application are you using? Moped > Describe the problem. Hello! Could I have access to Moped, please? I briefly had access after my colleague Adriana M. requested access for the OPM BI & Data team (we're exploring how we can link to data in Moped for TPWstat updates), but when I went to log into it today the login screen just kept reloading. > How soon do you need this? Soon — Within a week > Requested By Rachel V. Request ID: DTS26-132595 Type: Other, Team: Dev, Product: Moped, Workgroup: OPM2026-02-11T20:00:462026-02-12T23:38:442026-02-12T23:39:11false37249039392839538326850closedClosedOOD > What application are you using? Other / Not sure > Describe the problem. Need assistance w/tech in Nighthawk Conference Room > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? Thursday February 12th, 7:30am > Requested By Dawnye D. Request ID: DTS26-132590 Workgroup: OOD, Type: Other, Impact: 1-Severe, Team: Tech Services2026-02-11T19:51:182026-02-12T16:38:342026-02-12T16:38:34false68443907, 133022703, 164183211392830778226849closedClosedFinance > What application are you using? Finance & Purchasing Portal > Describe the problem. Hi DTS, can we change the Processing | Purchasing status to yellow? Had incident where someone thought the green meant it was good to order from the vendor without a PO. Thanks! > Describe the outcome you'd like to see when this feature is implemented. Change the green Processing | Purchasing status to be yellow. > Describe any workarounds you currently have in place or alternative solutions you've considered. n/a > Requested By Jon C. Request ID: DTS26-132585 Workgroup: Finance, Team: Apps, Need: 3-Could Have, Type: Documentation, Type: Enhancement, Product: Finance & Purchasing Portal2026-02-11T19:33:092026-02-27T15:05:522026-02-27T15:05:52false21112975, 170656233392828017626848closedClosedVZIn order to enable https://github.com/cityofaustin/atd-data-tech/issues/26846, prep a dataset that can be used for modeling EMS-crash matching. The dataset should include all columns that could be useful for predicting a crash match. It will need to contain examples of matched records, as well as examples of records that did not match the matched records. Column metadata ``` # reference data id ems_incident_number cris_crash_id # attribute matching fields that could be used in the model 👇 geo_distance age_distance transport_similarity address_similarity timestamp_distance_minutes is_sex_match is_case_id_match is_ethnicity_match is_inj_sev_match people_count_diff injury_count_diff is_position_match is_mode_match is_transport_dest_match # if this person record is the record that is matched to this ems patient record 👇 is_matching_record Team: Dev, Need: 1-Must Have, Workgroup: VZ, Product: Vision Zero Crash Data System2026-02-11T19:27:372026-04-02T18:33:532026-04-02T18:33:53false14793120392826997126847closedClosedLDEWe are adding 2 AMANDA process codes to the [Land Development Engineering Revisions](https://datahub.austintexas.gov/dataset/Land-Development-Engineering-Revisions/bek3-sdgd/about_data) data set. - ATPW-LDE Row Compliance Review (51258) - ATPW-LDE Driveway/Sidewalk Review (51259) - Rename tab from 'Site Plan' to 'Plan Review'Type: Enhancement, Team: Data Science, Workgroup: LDE, Product: Power BI2026-02-11T19:25:352026-04-13T15:31:012026-04-13T15:31:01false30810522, 49930868392825713026846openVZAs a tangent to https://github.com/cityofaustin/atd-data-tech/issues/26481, we should explore ways to use statistical modeling for EMS -> CRIS person matching. ### Motivation - Have a higher match rate - Have a more nuanced match confidence score (instead of simply high vs low) - (Secondary goal) reduce complexity: centralize around a single matching tool reduce the use ofDB triggers ### In scope * Use our existing matched data to develop a model that predicts matches based on various attributes * Test how well the model works vs our existing approach * Propose potential changes to our existing ETL + database triggers ### Out of scope * Any implementation of the model in prod. This is research only. ### Notes + resources - Cast a wider net when looking for possible matching crashes: - Larger spatial + temporal window - consider APD case IDs (new) - address similarity (new) - Incorporate person-level attributes when narrowing down the crash Team: Dev, Need: 1-Must Have, Type: Research, Workgroup: VZ, Product: Vision Zero Crash Data System, Team: Data Science, Project: Enhanced Vision Zero Data2026-02-11T19:23:042026-03-18T19:23:30false30810522211600194915576openSBOEpic, Type: Enhancement, Product: Maximo, Team: Maximo, Workgroup: SBO2024-02-02T23:43:102025-06-29T00:02:27true132967319392815444826845closedClosedHR > What application are you using? Other / Not sure > Describe the problem. Need Asana access for the following: (EDIT) - Justin L. - Robert C. - Christopher W. > How soon do you need this? Soon — Within a week > Is there anything else we should know? We are using Asana to track injuries and collisions as well as project management on the Safety team. This will provide clarity, organization, and consistent reporting department wide. > Requested By Jennifer W. Request ID: DTS26-132580 Workgroup: HR, Type: IT Support, Team: DTS Operations2026-02-11T19:00:492026-03-10T18:55:262026-03-10T18:55:26false21112975, 53838164392793132226844closedClosedLDE ### Acceptance Criteria - The AC provided applies to LM applications of Easement Release subtype in the portal - The help text provided in the Info field "Is the property in City's full purpose jurisdiction" needs to be updated - The email ID provided in the help text needs to be updated to "landmanagement@austintexas.gov" <img width="1003" height="304" alt="Image" src="https://github.com/user-attachments/assets/ea6838b3-867f-42af-b8b5-f5f07aa47469" /> --- ### Change Management - 2/23/26 - Vish - Updated AC --- > What application are you using? AMANDA > Describe the problem. This is regarding our Easement Release application questions within the AB+C portal. In the "Project Information" section, question one asks whether the property is within the City’s Full Purpose jurisdiction and if “No,” the customer should email "landmanagementROW@austintexas.gov", but this should show as "landmanagement@austintexas.gov". Please see the attached screenshot for refer reference, and let me know if you have any questions so this can be correct this as soon as possible. Thank you so much! > Website Address https://abc.austintexas.gov/citizenportal/app/home Internet Browser: Chrome > Requested By Christopher B. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/698cc51ad2e4885ff4749313/screenshot20260211120603.png) (36.6kb) Request ID: DTS26-132575 Type: Bug Report, Impact: 3-Minor, Need: 2-Should Have, Product: AMANDA, Workgroup: LDE, Team: AMANDA2026-02-11T18:09:092026-04-06T16:08:142026-04-06T16:08:14false33665701, 44907715, 49930868, 63309637392788757726843closedClosedOCE > What application are you using? Other / Not sure > Describe the problem. New Mifi, turned in old one to Matt's office > How soon do you need this? Soon — Within a week > Requested By Charles H. Request ID: DTS26-132570 Type: Other, Workgroup: OCE, Team: Tech Services2026-02-11T18:00:482026-02-12T20:52:022026-02-12T20:52:03false133022703392780324926842openSMD > What application are you using? SMD Data Tracker > Describe the problem. Re: Contractor Completed Items Report: Can we please have a column that indicates pass or fail? Right now I have to go into the work order itself to learn of the inspector’s findings. This would provide helpful information for paying invoices and for touching base with TRP at our weekly meetings. > Describe the outcome you'd like to see when this feature is implemented. Facilitate invoice processing and communication in meetings with the contractor. > Describe any workarounds you currently have in place or alternative solutions you've considered. Right now I have to go into the work order itself to learn of the inspector’s findings. > Requested By Cathy K. Request ID: DTS26-132565 Workgroup: SMD, Team: Apps, Need: 2-Should Have, Type: Enhancement2026-02-11T17:42:092026-02-11T22:51:52false61209591392770153526841openTPWThis can't be reproduced consistently, but we are seeing an error when decreasing the size of columns to be smaller than the width of the column headers. I tested on Chrome and Firefox, and it is reproducible on Firefox w/ Ubuntu. To reproduce: 1. See https://github.com/cityofaustin/atd-moped/pull/1768#issuecomment-3885463299 2. Rose couldn't reproduce on the staging deployment on version 3.1 which could be a clue tooType: Bug Report, Team: Dev, Product: Moped, Workgroup: TPW2026-02-11T17:18:322026-02-13T00:01:39false37249039392757386526840openVZTeam: Dev, Workgroup: VZ, Product: Vision Zero Crash Data System2026-02-11T16:49:062026-02-11T16:49:10false392739802826839closedClosedROWWe will move the current project documentation (created by ATS) to the spaces we work in; mostly Git Hub. <img width="1860" height="890" alt="Image" src="https://github.com/user-attachments/assets/5afb884c-77f4-42ec-bf25-edb31ee45d42" />Workgroup: ROW, Team: Geo, Need: 1-Must Have, Type: Documentation, Product: ROWPACT, Project: ROWPACT Replacement2026-02-11T16:12:262026-02-11T16:45:272026-02-11T16:45:27false49930868392735557726838closedClosedParking Services > What application are you using? ArcGIS > Describe the problem. I would like to have a text field value "BLOCK_NAME" added to the "ATD_ADMIN.ACRI_parking_zones" layer in the Maint database. > How soon do you need this? Soon — Within a week > Requested By Ryan P. Request ID: DTS26-132560 Workgroup: Parking Services, Type: Data, Team: Geo2026-02-11T16:03:082026-02-12T18:13:342026-02-12T18:13:34false80716478392734550226837closedClosedATSD > What application are you using? Other / Not sure > Describe the problem. I would like to download firefox but microsoft store is blocked. > How soon do you need this? Flexible — An extended timeline is OK > Requested By Nina R. Request ID: DTS26-132555 Workgroup: ATSD, Type: IT Support, Team: Tech Services2026-02-11T16:00:482026-02-12T14:47:122026-02-12T15:58:46false235511404392144672526810closedClosedSBO > What application are you using? Other / Not sure > Describe the problem. I am requesting for Quincy S to get Admin access to the Street and Bridge Operations Knack portal. He will be taking the admin role for the Knack Inventory page and the overtime request tracker. Thanks! > How soon do you need this? Soon — Within a week > Requested By Greg G. Request ID: DTS26-132475 Type: IT Support, Team: Apps, Workgroup: SBO2026-02-10T13:24:102026-02-10T22:33:252026-02-10T22:33:35false61209591392732879926836closedClosedLogistics > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. I have employees on my team that i would like for them to have email access to our inventory email inbox. The email inbox is called TPW INV Request, i want them to have access to view and respond to emails for this inbox. > How soon do you need this? Soon — Within a week > Is there anything else we should know? This inbox is used to fill customer orders and any delays will hurt customer service. > Requested By Cesar M. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/698ca622c8cd86c373a0a60c/screenshot20260211095346.png) (4.89kb) Request ID: DTS26-132550 Type: IT Support, Workgroup: Logistics, Team: Tech Services, Product: O3652026-02-11T15:57:102026-02-13T16:03:402026-02-13T16:03:40false68443907, 133022703392729856426835closedClosedSUTD > What application are you using? AMANDA > Describe the problem. Need wireless mouse and keyboard > How soon do you need this? Flexible — An extended timeline is OK > Is there anything else we should know? for my laptop > Requested By Javier M. Request ID: DTS26-132545 Type: IT Support, Type: Other, Workgroup: SUTD2026-02-11T15:51:162026-02-12T15:10:592026-02-12T15:11:00false235511404392644119926834closedClosedSBO > What application are you using? Maximo > Describe the problem. I need employees entered into Maximo for Labor and Tools. Malachi Earls-10201123 /Trainee Curtis L Meeks III-10201445/Trainee Luciana D Forcey-10041547/Tech 2 > How soon do you need this? Soon — Within a week > Is there anything else we should know? I need this done this week so I can start entering them in my Maximo Work Order > Requested By Lionel C. Request ID: DTS26-132540 Type: Other, Product: Maximo, Workgroup: SBO2026-02-11T13:00:392026-02-19T22:01:102026-02-19T22:01:10false133040608392404013626833closedClosedOPM## Tue 2/10/26 - Nicholas reached out for help via Teams with SPOCs from each division needing to have access to the [SOP Library](https://cityofaustin.sharepoint.com/sites/tpwSOP/Shared%20Documents/Forms/AllItems.aspx?viewid=a1b14281%2Da772%2D41fa%2D8131%2D2d6fa135a199) folders for their division - He has entered each SPOC into the list here ([LINK](https://cityofaustin.sharepoint.com/:x:/r/sites/tpwDTS/_layouts/15/Doc.aspx?sourcedoc=%7B1D3DDF35-B029-436F-AD50-B483E5348D67%7D&file=SOP%20Division%20SMEs_Permissions.xlsx&action=default&mobileredirect=true)) - He was asking if this is all DTS needs - I don't want to commit us to maintaining this list with every change or slowing down OPM/Admin operations, and we agreed for DTS to set this up and train Nicholas to maintain the permissions - We can also support Administration as the eventual owners of the SOP site and process with permissions mgmt training for Susan and Drew @katelunceford FYI only ## To Do - [x] Add EDIT permissions for each divisional folder for listed people in the SPOC list - [x] 1. Finance - [x] 2. Logistics - [x] 3. HR - [x] 4. Equity - [x] 5. Emergency Management - [x] 6. OPM - [x] 7. DTS - [x] 8. Sidewalks & Urban Trails - [x] 9. Community Services - [x] 10. Office of the City Engineer - [x] 11. PIO - [x] 12. Legislative Affairs - [x] 13. Administration - [x] 14. Infrastructure Operations - [x] 15. District Maintenance - [x] 16. Utilities & Structures - [x] 17. Pavement Operations - [x] 18. Transportation Engineering - [x] 19. Project Delivery - [x] 20. Vision Zero - [ ] 21. Active Transportation and Street Design - 🚨 search won't bring up Laura D. as a selection - [x] 22. Arterial Management - [x] 23. Signs & Markings - [x] 24. Parking Enterprise - [x] 25. ROW - [x] 26. Office of Special Events - [x] 27. Systems Development - [ ] 28. Land Development Engineering - 🚨 Gilbert M. no longer with TPW - [x] 29. Transportation Development Services - [x] Let Nicholas know this is done - [ ] Capture notes or show Nicholas how to update the permissions Type: IT Support, Team: Apps, Workgroup: OPM, Type: Sharepoint2026-02-10T23:42:482026-03-12T21:15:322026-03-13T13:36:04false100615928, 110200023392399086426832openTPWAfter adding a template like AMD Signal Infrastructure, we hide any options that are already added from the template. We should show them but instead disable them with a tooltip like we do when importing FDUs by eCAPRIS subproject id in the funding table. ### First time adding from template <img width="852" height="895" alt="Image" src="https://github.com/user-attachments/assets/de3ff4f1-d380-44e8-991f-276f9b9cd5c9" /> ### Trying to add milestones from the same template (added milestones are hidden) <img width="852" height="895" alt="Image" src="https://github.com/user-attachments/assets/aae3a62a-64db-49c7-a2c0-32a44b22d669" />Team: Dev, Type: Enhancement, Product: Moped, Workgroup: TPW2026-02-10T23:20:522026-03-03T18:14:41false37249039392391515626831closedClosedOPM > What application are you using? Other / Not sure > Describe the problem. Hi hi we are working through some edits that came out of the stakeholder check-ins that we hosted with the Operations reporting group. We have requested additional data from them for updates they've requested, but would appreciate your help in locating the data if you guys have quicker access to it. Happy to hop on a call tomorrow or in the coming days! You can check out the "Operations Requested edits" sheet for the updates we'll be making https://cityofaustin.sharepoint.com/:x:/r/sites/TPWOPM/BI%20Resources/TPWstat%20Admin/TPWstat%20Edits%20Tracker.xlsx?d=w0ab6d9cdb71d475fa27da35310f8aac9&csf=1&web=1&e=QkHxkD > How soon do you need this? Soon — Within a week > Is there anything else we should know? As soon as possible so Rachel and I can make updates this and next week! Thank y'all :) > Requested By Adriana M. Request ID: DTS26-132535 Type: Data, Team: Data Science, Product: TPWstat, Workgroup: OPM2026-02-10T22:54:112026-03-12T21:22:452026-03-12T21:22:45true110200023392385644126830openTPWSee https://v7.mui.com/x/react-data-grid/layout/#auto-height. They may have brought this prop back in v8 https://mui.com/x/react-data-grid/layout/#auto-height so I need to check on that and how it fits into how we want the these tables to present in the UI overall.Type: Bug Report, Team: Dev, Product: Moped, Workgroup: TPW2026-02-10T22:32:192026-03-03T18:14:40false37249039392378397326829closedClosedMobility Services# Background We need to update the Operating Authority Companies and Company Details pages to enable the staff to quickly see the status of operating authority certificates for companies and important upcoming expiration dates. ## [Miro Mockup](https://miro.com/app/board/uXjVNj7uM5A=/?moveToWidget=3458764661452224972&cot=14) <img width="1104" height="662" alt="Image" src="https://github.com/user-attachments/assets/fe22e9aa-e3da-4a04-9532-91deaa5b0cee" />Team: Apps, Workgroup: Mobility Services, Product: Mobility Services Portal, Project: MSP Operating Authority2026-02-10T22:07:582026-03-10T22:14:262026-03-10T22:14:26false31259724392374507026828closedClosedUrban ForestryUrban Forestry uses this dashboard to report metrics at TPWstat. Cody wants the ability to see more information about the work orders that are being reported on in this dashboard. <img width="1237" height="700" alt="Image" src="https://github.com/user-attachments/assets/1e195196-2d94-4567-aa18-0dfcfa9f4c36" /> Chatted with Charlie and talked about doing the following - Create new page that shows the Street and Bridge Maximo work order filtered down to SBOTREE and SBOVEGMT work orders - Add filter options that allow Urban Forestry to filter work orders by: - Performance measure - [Urban Forestry: Vegetation CSRs Completed Within 28 Days](https://datahub.austintexas.gov/Transportation-and-Mobility/Urban-Forestry-Vegetation-CSRs-Completed-Within-28/tfuv-53wb/about_data) - [Urban Forestry: High-Priority Work Orders Completed On Time (within 24 hours)](https://datahub.austintexas.gov/Transportation-and-Mobility/Street-and-Bridge-Operations-Work-Orders/hjym-dxqr/about_data) Only SBOTREE and SBOVEGMT work orders - Month and Fiscal Year - Fields that the list of work orders should include: - WONUM (link to Maximo work order) - DESCRIPTION - REPORTDATE - ACTFINISH - Calculated Duration (this doesn't exist in Maximo but would be probably nice to see the number of days between REPORTDATE and ACTFINISH)Type: Reports, Team: Data Science, Workgroup: Urban Forestry, Product: Power BI2026-02-10T21:56:152026-03-17T15:38:462026-03-17T15:38:46false30810522392359766726827closedClosedFinance- [x] Spreadsheet emailed from Finance staff month of: 11/23/25 - 12/31/25 - [x] Number of records being updated: 410 - [x] Format spreadsheet [(Review instructions)](https://atd-dts.gitbook.io/atd-knack-operations/warehouse-inventory-updating-journal-vouchers-jv-information) - [x] Spot check Transaction IDs, no JV information before import - [x] Import records - [x] Spot check Transaction IDs, no JV information after import - [x] Email Finance staff that update task complete Workgroup: Finance, Type: Data, Team: Apps, Product: AMD Data Tracker2026-02-10T21:13:452026-02-10T21:31:342026-02-10T21:31:34false133040608392352139326826closedClosedROW > What application are you using? Other / Not sure > Describe the problem. Trip D. is experiencing an inability to connect to the network at the PDC. Additionally, they are no getting a Bitlocker screen that is asking for a recovery key. Please investigate as this is disrupting his ability to deliver critical functions to external customers. > How soon do you need this? Urgently — Critical that this is addressed today > Requested By Russell B. Request ID: DTS26-132530 Workgroup: ROW, Type: IT Support, Impact: 1-Severe, Team: Tech Services2026-02-10T20:54:082026-02-11T15:13:172026-02-11T15:13:17false68443907, 235511404392326826526824closedClosedMobility Services## Background We need to update the existing Operating Authority Manage Payments and Application Payment Details page to support the multiple-holder scenario. The mockups below were reviewed with the Mobility Services Team. ## Mocks Check out the Update Payments Flow mockup [HERE](https://miro.com/app/board/uXjVNj7uM5A=/?moveToWidget=3458764659308927363&cot=14) <img width="1285" height="472" alt="Image" src="https://github.com/user-attachments/assets/87b032f8-1a38-4e25-be2e-34650572a209" /> ## A/C - [x] Permits Pay is on par with mockups - [ ] Application Payment Details page is on par with the mock ups Team: Apps, Workgroup: Mobility Services, Product: Mobility Services Portal, Project: MSP Operating Authority2026-02-10T19:52:052026-03-09T15:09:212026-03-09T15:11:34false31259724392320614626823closedClosedMobility Services# Background I'm looking into adding [HotJar](https://www.hotjar.com/) to the Mobility Services Portal to collect usage analytics. In the near-term this data will help ACC students to complete usability research. Longer-term, this will inform how we might get usage feedback for public facing products. # How to add Hotjar to a Knack app (From Google Search) To add Hotjar to a Knack app, copy the tracking code snippet from your [Hotjar account](https://help.hotjar.com/hc/en-us/articles/36819972345105-How-to-Install-Your-Hotjar-Tracking-Code) and paste it into the API & Code section of your Knack app builder. This allows Hotjar to capture user behavior data on your web-based application. ## Steps to Add Hotjar to Knack: 1. Get Hotjar Code: Log in to your Hotjar account, add your Knack app domain, and copy the provided tracking code. 2. Open Knack Builder: Navigate to your specific app in the Knack Builder. 3. Access Settings: Go to the Settings tab, then select API & Code. [HERE](https://builder.knack.com/atd/mobility-services/settings/api/javascript) 4. Insert Code: Click on JavaScript and paste the Hotjar snippet into the editor. 5. Save and Publish: Click save to apply the code. The tracking code will now load on all pages of your app. 6. Verify: Return to your Hotjar dashboard to verify the installation. Team: Apps, Workgroup: Mobility Services, Product: Mobility Services Portal2026-02-10T19:36:342026-03-18T21:20:212026-03-18T21:20:21false7612723392318286026822closedClosedCSD > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. Need new power supply > How soon do you need this? Soon — Within a week > Requested By Amir E. Request ID: DTS26-132525 Type: Other, Workgroup: CSD, Product: O3652026-02-10T19:30:442026-02-10T20:33:002026-02-10T20:33:00false235511404392315048426821closedClosedSUTD > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. I cannot see my colleague Calendar is keep updating > How soon do you need this? Urgently — Critical that this is addressed today > Requested By Ali J. Request ID: DTS26-132520 Type: IT Support, Impact: 1-Severe, Workgroup: SUTD, Team: Tech Services, Product: O3652026-02-10T19:21:152026-02-18T14:25:292026-02-18T14:25:29false68443907392307715526820closedClosedAMD > What application are you using? Other / Not sure > Describe the problem. Can I just get a regular charger for my Dell laptop please so when I leave offsite. Please as I do not have an official charger only docking stations. > How soon do you need this? Soon — Within a week > Is there anything else we should know? when possible no super rush . > Requested By Jon O. Request ID: DTS26-132515 Workgroup: AMD, Type: IT Support2026-02-10T19:01:002026-02-10T20:40:072026-02-10T20:40:07false133022703392294695626819closedClosedOCE > What application are you using? Maximo > Describe the problem. Stephen Burnham (stephen.burnham@austintexas.gov) has just joined our team at OCE. He needs a Maximo account and the SBOBR_BRMIMG Starts Center. Opening the link to Maximo currently gives him the error message "You cannot log in at this time. Contact the system administrator." Thank you! > How soon do you need this? Soon — Within a week > Is there anything else we should know? By the end of the week would be great so we can start training Stephen on our Maximo workflows. > Requested By Colby D. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/698b77d074d64a8fca19b72c/screenshot20260210122046.png) (27.55kb) Request ID: DTS26-132510 Type: IT Support, Product: Maximo, Workgroup: OCE2026-02-10T18:27:102026-02-18T22:40:342026-02-18T22:40:34false133040608392266670226818closedClosedCSD > What application are you using? Other / Not sure > Describe the problem. Community Services (formerly Smart Mobility) has an Artbox application program through Knack. I wanted to know if there was a way to set up an email notification to my inbox whenever a new application is received. Thank you! > How soon do you need this? Flexible — An extended timeline is OK > Requested By Nur S. Request ID: DTS26-132505 Team: Apps, Product: Smart Mobility Office Portal, Workgroup: CSD2026-02-10T17:24:102026-02-11T16:46:482026-02-11T16:47:24false100615928392266661926817closedClosedOCE > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. I have two separate issues: 1) MS Outlook application no longer works. Will not start up. (see screenshot of error) 2) MS Word application has missing components. Might need to be reinstalled. (see screenshot of error) > How soon do you need this? Soon — Within a week > Is there anything else we should know? I am using web version of Outlook for now, but need desktop version restored soon for best functionality. > Requested By Ed P. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/698b69569398829c970280ed/applicationerrorsedpoppitt.png) (194.91kb) Request ID: DTS26-132500 Type: IT Support, Workgroup: OCE, Product: O3652026-02-10T17:24:092026-02-11T14:43:312026-02-11T14:43:31false235511404392242046526816closedClosedOCE- [x] Add 2023 public imagery to RAMP map - [x] Remove basemap widget (bug is forcing basemap pop up, this mod will be inline with LMAP functionality) - [x] Configure pop ups web map - [x] Enable pop ups in xb Team: Geo, Type: Enhancement, Workgroup: OCE2026-02-10T16:30:532026-02-10T17:14:522026-02-10T17:14:52false80716478392239063726815closedClosedTED > What application are you using? Other / Not sure > Describe the problem. Picking up headset from JB > How soon do you need this? Flexible — An extended timeline is OK > Requested By Chandra P. Request ID: DTS26-132495 Workgroup: TED, Type: Other2026-02-10T16:24:112026-02-10T20:35:452026-02-10T20:35:45false235511404392221070826814closedClosedROW## INC0551227 submitted to ATS on 2/11/26 ### Acceptance Criteria `Moved from #24183` `DTS-AMANDA cannot perform this work due to it being hard-coded, so it was sent to ATS` **UC Application** - The AC provided applies to UC Permit Applications in the portal. - Help text needs to be added for UC applications in the additional Information stage of the application process - The required help text is attached below. [UC help text.docx](https://api.zenhub.com/attachedFiles/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBOE9sREE9PSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--08a49bb325bb36a081bdb239fc5998f5dcbdc9d9/UC%20help%20text.docx) <img width="1148" src="https://api.zenhub.com/attachedFiles/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBOEtsREE9PSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--fb47cbcb06d48e660da87d4015dda44cbbfb8b63/image.png" alt="image.png" /> Workgroup: ROW, Need: 1-Must Have, Product: AMANDA, Provider: ATS, Team: AMANDA2026-02-10T15:47:512026-03-02T15:46:122026-03-02T15:46:13false33665701, 49930868, 63309637392219925326813closedClosedUtilities & Structures > What application are you using? Other / Not sure > Describe the problem. When entering overtime reports or new purchasing requests, I am still showing up as a technician and not as a supervisor. I am not sure who exactly is in charge of that type of requests or I would have messaged them via teams. I just want the reports to reflect the correct information as I will be the in-charge supervisor on duty. > How soon do you need this? Soon — Within a week > Requested By Michael H. Request ID: DTS26-132490 Type: IT Support, Product: Finance & Purchasing Portal, Workgroup: Utilities & Structures, Product: SBO Operations2026-02-10T15:45:302026-02-10T21:10:492026-02-10T21:10:49false133040608392212944826812closedClosedCSD > What application are you using? Other / Not sure > Describe the problem. lost wifi box > How soon do you need this? Soon — Within a week > Is there anything else we should know? need by next week so I can badge my timecards > Requested By Cheryl P. Request ID: DTS26-132485 Type: IT Support, Workgroup: CSD, Team: Tech Services2026-02-10T15:30:332026-02-20T13:18:342026-02-20T13:18:35false68443907, 133022703392161311726811closedClosedSBO > What application are you using? Other / Not sure > Describe the problem. The Internet connection is not connecting to the computer. for employees computer > How soon do you need this? Soon — Within a week > Requested By Patricia M. Request ID: DTS26-132480 Type: IT Support, Workgroup: SBO2026-02-10T13:57:092026-02-17T19:04:172026-02-17T19:04:18false164183211384348391826429closedClosedOCE > What application are you using? Other / Not sure > Describe the problem. Bishop printer at St Elmo is not working. It is giving system error messages. > How soon do you need this? Urgently — Critical that this is addressed today > Requested By Arielle P. Request ID: DTS26-131710 Type: IT Support, Impact: 1-Severe, Workgroup: OCE, Team: Tech Services2026-01-22T15:36:182026-01-22T20:31:332026-01-22T20:32:12false138721851391837737226809closedClosedMobility ServicesCurrently, the Submit button does not send an email to any holder. However, they need to be emailed the service code in order to continue their application. This will be an exploration to figure out if there is a way to submit emails to multiple holders. # Email content Service code hidden. See [board](https://miro.com/app/board/uXjVNj7uM5A=/) > Thank you for selecting to notarize your application with the Mobility Services Division. Before you can continue, please do the following actions listed. > > Step 1 - Submit your National Criminal Record Background Check > Important Note: In order for us to receive your records, please put in the service code SEE DOC to IdentoGO. > Fingerprints are taken by [IdentoGO](https://uenroll.identogo.com/) - https://uenroll.identogo.com/ > To schedule an appointment, go to [uenroll.identogo.com](https://uenroll.identogo.com/) or call 888-467-2080. > Step 2 - Pay Operating Authority Permit Application Fee and Notarize Application > Permitting staff will only review your application and required documents online after the application fee has been paid. > Please visit 1501 Toomey Rd, Austin TX to pay the application fee and notarize your application. > Permitting staff will only review your application and required documents online AFTER the application fee has been paid. > Please check your email for further correspondence. > Please feel free to call our office if you have any questions, to schedule an appointment, or to get an application notarized at 512-974-7857. The cashiers stop all financial transactions by 2:30 PM daily. > View your application on [My Application](https://atd.knack.com/mobility-services#my-applications/) details page. # To do - [x] Setup builder huddle w/ @KaroEngstrom this week/sprint - [x] Explore Plan A - Test sending to multiple holders - [ ] Explore Plan B - Run a task the every morning to send out email to all applicants - [x] Create Email Rule based on spike resultsTeam: Apps, Type: Research, Workgroup: Mobility Services, Product: Mobility Services Portal2026-02-09T22:07:492026-02-17T22:04:472026-02-17T22:04:47false31259724, 100615928391835217026808openAMD > What application are you using? SMD Data Tracker > Describe the problem. Detector ID 6953 is marked as a broken detector in data tracker. However, it is not assigned to any intersection. The detector itself is not able to be modified and is stuck reporting as broken detection. > Website Address https://atd.knack.com/amd#detection-reports/detector-details/5d52d62818de2d0010a83e19/ Internet Browser: Chrome > Requested By Jaden D. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/698a58588e773d4cd2ffc7c2/notabletoeditdetectorstatus.png) (46.49kb) Request ID: DTS26-132470 Workgroup: AMD, Type: Bug Report, Team: Apps, Product: SMD Data Tracker2026-02-09T22:00:542026-02-20T20:33:16false61209591391830935526807closedClosedATSD > What application are you using? Finance & Purchasing Portal > Describe the problem. My list of service requests is now getting long (I make a lot of FDU requests) and it feels like as this happens for others that the sort order should be reversed so the newest requests are on the top of the list and not the bottom. > Describe the outcome you'd like to see when this feature is implemented. The default sorting to be reversed with newest requests on the top in this list https://atd.knack.com/finance-purchasing#my-service-requests/ > Describe any workarounds you currently have in place or alternative solutions you've considered. I scroll to the bottom of a very long list > Is there anything else we should know? Not time sensitive but should be a very easy fix > Requested By Nathan W. Request ID: DTS26-132465 Workgroup: ATSD, Team: Apps, Need: 2-Should Have, Type: Enhancement, Product: Finance & Purchasing Portal2026-02-09T21:48:092026-02-11T16:29:032026-02-11T16:29:03false21112975, 170656233391829880026806closedClosedFinance > What application are you using? ArcGIS > Describe the problem. We are working with a consultant on identifying ATPW capital projects based on location, and they have requested a shapefile for that information. > How soon do you need this? Soon — Within a week > Requested By Rochelle C. Request ID: DTS26-132460 Workgroup: Finance, Type: Data, Team: Geo2026-02-09T21:45:292026-02-11T22:13:372026-02-11T22:13:37false80716478391823992526805closedClosedATSD > What application are you using? Other / Not sure > Describe the problem. Need to update MicroStation, but need admin assistance to do so > How soon do you need this? Soon — Within a week > Is there anything else we should know? I have projects coming up soon that will require CAD > Requested By Sean M. Request ID: DTS26-132455 Workgroup: ATSD, Type: IT Support, Team: Tech Services2026-02-09T21:30:272026-02-13T13:57:282026-02-13T13:57:28false164183211391817983026804closedClosedROW > What application are you using? Other / Not sure > Describe the problem. As a second time Contractor (augmented staff), I'm considered a transfer within the same department, but different division. My previous work period was 9/2022-10/2024. My email was: sanaa.rahman@austintexas.gov and username: Rahmans I want these two back; however, for some reason during the off-boarding, my previous account (Email & Username) still exists. Please delete my previous account, so I can re-use it, instead of my current email: sanaa.rahman01@austintexas.gov & Username: Rahmansan. Thank you. > How soon do you need this? Soon — Within a week > Is there anything else we should know? This is urgent and important, however, can be fixed within a week is ideal. > Requested By Sanaa R. Request ID: DTS26-132450 Workgroup: ROW, Type: IT Support, Team: Tech Services2026-02-09T21:12:142026-02-19T13:29:522026-02-19T13:29:52false68443907, 133022703391754985926794closedClosedLDE > What application are you using? Other / Not sure > Describe the problem. I am trying to add a printer ( PDC4146WindsorPark on COAPRNT2) to my laptop so I can print and it keeps failing > How soon do you need this? Urgently — Critical that this is addressed today > Requested By Lisa G. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/698a22fc423fb8a5520e6b6d/printerfailed.png) (19.07kb) Request ID: DTS26-132425 Type: Other, Impact: 1-Severe, Workgroup: LDE, Team: Tech Services, Type: Hardware Support2026-02-09T18:12:082026-02-09T19:39:272026-02-09T19:39:27false235511404391749535226793openDTS**Background** For alignment with the new COA brand, having PowerBI templates would be valuable in this case and effort. **Goals:** - [ ] Create templates to be brought into PowerBI projects to align dashboards with COA branding Workgroup: DTS, Type: Feature, Team: Data Science2026-02-09T17:59:402026-02-09T18:01:55false61209591211600163415575openSBOEpic, Type: Enhancement, Product: Maximo, Team: Maximo, Workgroup: SBO2024-02-02T23:42:372025-06-29T00:02:25true132967319391815932526803closedClosedROW### DESCRIPTION: As a UC Case Manager, I want the UC Folder status to update to "ADMIN CLOSED" and auto send an updated email when I save a REJECTED attempt on the Web Application Acceptance Process so that the status reflects the purpose of the action being taken. ### FOLDERS/SUBTYPES/WORKTYPES: - UC/All Subtypes/All Worktypes ### ACCEPTANCE CRITERIA: **NOTE:** The following updates will apply to the Web Application Acceptance Process on the initial UC application submissions and those on the resubmissions when Resubmission Incomplete project is complete. (#26023) 1. Update the contents of the existing email that goes out when a REJECTED attempt is saved on the Web Application Acceptance Process. <img width="822" height="300" alt="Image" src="https://github.com/user-attachments/assets/b38d3901-bcca-4188-ba48-7c59c572a0ce" /> 2. When a REJECTED attempt is saved on the Web Application Acceptance Process, do the following. - Update the Folder status to ADMIN CLOSED instead of CLOSED. - Send the above updated email to the recipients as per the current logic. 3. The process status logic remains unchanged. 4. Any existing triggers that happen as a result remain unchanged. ___________________________________________________________________________________________________________________ > What application are you using? AMANDA > Describe the problem. ## Update Web App Process Status Outcome & Email Notification Template for UC Folders ### Status Update: On UC folders when UC staff perform a "Web App Acceptance" process attempt of "Rejected," the Folder status goes to "Closed" instead of "Admin Closed." UC staff would prefer if it went into a "Admin Closed" status. ### Notification Email Template Update: CC: AULCC@austintexas.gov Subject: Status Update for your Utility Coordination: Admin Closed - Permit Number [Project Name] [ROWID] [UCC# (exclude if null)] Dear Applicant, Your request for Utility Coordination has been closed due to the following reason(s): [Attempt Comments] If you have further questions, please reply to this message or reach out to AULCC@austintexas.gov. > How soon do you need this? Soon — Within a week > Requested By Russell B. Request ID: DTS26-132445 Workgroup: ROW, Type: Other, Product: AMANDA, Provider: LaunchIT, Team: AMANDA2026-02-09T21:06:112026-03-17T20:17:342026-03-17T20:17:34false49930868, 63309637, 167787744391812901826802closedClosedSBOWe can use the images/instructions to be added to the SBO Round Table presentationTeam: Apps, Type: Documentation, Product: Human Resources Portal, Workgroup: SBO2026-02-09T20:58:542026-04-23T14:29:062026-04-23T14:29:06false21112975391810916226801closedClosedATSD > What application are you using? Other / Not sure > Describe the problem. MicroStation Upgrade to latest version - see attached instructions > How soon do you need this? Soon — Within a week > Requested By Kevin S. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/698a48cb3f11573114d55f2d/microstation_deployment.pdf) (176.93kb) Request ID: DTS26-132440 Workgroup: ATSD, Type: IT Support, Team: Tech Services2026-02-09T20:54:102026-02-19T19:42:292026-02-19T19:42:29false164183211391799796926800closedClosedVZAdd these two fields to the Units table on the crash details page. They should be placed after the **Model** column and before the **Direction** column - `units.autonomous_unit_id` -> `lookups.autonomous_unit` - `units.rpt_autonomous_level_engaged_id` -> `lookups.autonomous_level_engaged`Team: Dev, Need: 2-Should Have, Workgroup: VZ, Type: Enhancement, Product: Vision Zero Crash Data System2026-02-09T20:28:272026-03-06T20:30:092026-03-06T20:30:09false12474808391799310826799closedClosedOCE > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. My computer continues to "lock up" every 10 minutes. Deletion of Outlook folders and moving into Archives is not working. This has been happening for a week with no apparent solution. > How soon do you need this? Urgently — Critical that this is addressed today > Requested By Floyd B. Request ID: DTS26-132435 Type: IT Support, Impact: 1-Severe, Workgroup: OCE, Team: Tech Services, Product: O3652026-02-09T20:27:132026-02-10T20:46:402026-02-10T20:46:40false235511404391787841326798closedClosedOSEUpdated Closure information has been provided to DTS Geo (2/9) Version 4.0Workgroup: OSE, Type: Data, Team: Geo, Type: GIS Web Application2026-02-09T19:59:412026-02-09T22:17:272026-02-09T22:17:27false114594205, 188904275391764991926797closedClosedOSE- [x] Update TPW Logo on entire experience - [x] Update TPW Image on Info Page. - [x] Bug: How to Info on Information is not displaying correctly. - [x] Links list on Info page: Remove- Shuttle Link, Film & festival link, music link, comedy festival link - [x] Links list on Info page: Update URL for Schedule of events. - [x] Add link to Mobility page on the Links list on the info page - [x] Temporarily turn off the map pages for Parking Guide and Event Location Guide.Workgroup: OSE, Team: Geo, Type: GIS Web Application, Product: Web Map / Application2026-02-09T18:34:332026-02-11T19:42:462026-02-11T19:42:46false114594205391756600526796closedClosedROW > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. I am seeking to use Microsoft 365 applications such as Word, Excel, Powerpoint on the the City Computer as an application. I currently only have access to using word as a web browser. Please advise. I have already checked in at C:\Program Files (x86)\Microsoft Office\root\Office16 and ere C:\Program Files (x86)\Microsoft Office\root\Office16 I could not find the installed microsoft word app/icon within the above links. > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? I"m currently taking notes on MS Word opened through y brave browser, unfortunately, i cannot save the file, only print via PDF. Please advise. > Requested By Sanaa R. Request ID: DTS26-132430 Workgroup: ROW, Type: IT Support, Impact: 1-Severe, Product: O3652026-02-09T18:15:232026-02-09T20:53:122026-02-09T20:53:12false235511404391755702126795openVZWhen working on https://github.com/cityofaustin/vision-zero/pull/1959, I realized that we are managing a few custom fields in the `crashes_cris` schema: - `cr3_stored_fl` - `cr3_processed_at` We don't need these fields in the CRIS schema—we've [already updated the CRIS import ETL](https://github.com/cityofaustin/vision-zero/pull/1959) to ignore these fields in the `_cris` schema and use the `crashes` table instead. To remove these fields we need to: - Remove them from the CRIS insert trigger - Drop the columns - Refresh Hasura metadata Team: Dev, Need: 2-Should Have, Workgroup: VZ, Product: Vision Zero Crash Data System, Type: Tech Debt2026-02-09T18:13:292026-04-07T14:06:05false391748451826792closedClosedROWAdd `Co-Applicant` as a UC people type > What application are you using? AMANDA > Describe the problem. ### AMANDA AULCC (UC) Folder – People Type “CO-APPLICANT”: 1. Current Type is not used. 2. Request the addition of “CO-APPLICANT” to allow for PM’s/PE’s/Permit Coordinators to be able to see the folders within their own AB+C Internet User accounts. 3. Request these contacts be added to the automatic emails from system, including the Document Email function. 4. Allows for interested parties to see the folders within their accounts when a PM or PE is replaced. 5. Allows for “Project Owners” keep informed of project directly and see performance and responses, even when the Applicant may be a 3rd party acting as the Authorized Agent of the project. 6. _Risks:_ a. May not be able to see the “CO-APPLICANT” in COORDIANTE or ROWPACT b. Permissions needs – Ensure “CO-APPLICNAT” can see all Docs and Attachments. c. Permissions to Edit – Allow or Don’t allow? Resubmittals, adding attachments, info tab revisions. > How soon do you need this? Flexible, extended timeline is acceptable > Requested By Russell B. Request ID: DTS26-132420 Workgroup: ROW, Type: Other, Product: AMANDA, Team: AMANDA2026-02-09T17:57:092026-03-18T18:48:102026-03-18T18:48:10false49930868391738410426791openSUTD > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. I would like to grant review and edit access to a document for some of my ATPW colleagues. However, when attempting to share the document, I received the following message: “Your organization’s policies don’t allow you to share with these users. Please contact your IT department for help.” Could you please advise on how to proceed or assist in resolving this issue? Thank you for your support. > How soon do you need this? Urgently — Critical that this is addressed today > Requested By Ali J. Request ID: DTS26-132415 Type: IT Support, Impact: 1-Severe, Team: Apps, Workgroup: SUTD, Product: O3652026-02-09T17:33:102026-02-09T20:22:50false100615928391737376626790closedClosedTDS > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. Teams and outlook my calendar is blank > Website Address teams and outlook Internet Browser: Internet Explorer > Requested By Patricia M. Request ID: DTS26-132410 Type: Bug Report, Impact: 2-Major, Workgroup: TDS, Team: Tech Services, Product: O3652026-02-09T17:30:412026-02-10T15:48:192026-02-10T15:48:19false164183211391720242426789closedClosedOCE > What application are you using? ArcGIS > Describe the problem. Setting up Stephen's ArcGIS Online account > How soon do you need this? Flexible — An extended timeline is OK > Requested By Ahyoung S. Request ID: DTS26-132405 Type: IT Support, Team: Geo, Workgroup: OCE2026-02-09T16:30:372026-02-10T18:23:202026-02-10T18:23:20false80716478391719267326788openROW### We are debugging an issue with cycles appearing in the wrong filter on the task list. > What application are you using? Other / Not sure > Describe the problem. Investigate Rule Logic for the TCP Portal Task Board Status/Date Filters Please investigate the TCP Portal Reviewer Task Board date status filters as it is indicating that plans that are due today are past due. Moreover, items due today appear in the past due filter. Per Samson, the TCPs that are due today would need to be under the due today filter instead of past due. <img width="1651" height="836" alt="Image" src="https://github.com/user-attachments/assets/b8724922-bcb2-40e6-852d-080fc0c271f1" /> > How soon do you need this? Soon — Within a week > Requested By Russell B. Request ID: DTS26-132400 Workgroup: ROW, Type: Bug Report, Impact: 3-Minor, Team: Apps, Need: 2-Should Have, Product: ROW Portal2026-02-09T16:27:102026-05-13T19:32:01false49930868, 67915167391719262926787closedClosedSBO > What application are you using? ArcGIS > Describe the problem. Good afternoon, I have a question about Property Profile (desktop); when searching for an address and then clicking and identifying to see the results, does the entire map supposed to change color to blue? It's distracting and not helpful in the search. > How soon do you need this? Soon — Within a week > Requested By Monika S. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/698a0a696f66d7772f6c8eef/propertyprofile.jpg) (349.87kb) Request ID: DTS26-132390 Type: Map Request, Team: Geo, Workgroup: SBO2026-02-09T16:27:092026-02-10T18:32:072026-02-10T18:32:07false114594205391719257626786closedClosedUrban Forestry > What application are you using? Other / Not sure > Describe the problem. Issue logging in. Vaishnav provided bitlocker key and resolved the issue. > Is there anything else we should know? Issue resolved. Internet Browser: Internet Explorer > Requested By Kirk S. Request ID: DTS26-132395 Type: Bug Report, Impact: 1-Severe, Workgroup: Urban Forestry, Team: Tech Services2026-02-09T16:27:082026-02-09T17:30:582026-02-12T21:22:28false138721851, 164183211391717597426785closedClosedOSE > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. Teams application issues when opening the Teams link. Teams link opens up a different tab screen. The link no longer opens in the Teams application. I have audio connection issues when using Team links. > How soon do you need this? Soon — Within a week > Is there anything else we should know? A week. This is a busy meeting season for Spring Festivals. > Requested By Michael L. Request ID: DTS26-132385 Workgroup: OSE, Type: IT Support, Team: Tech Services, Product: O3652026-02-09T16:21:122026-02-11T13:50:002026-02-11T13:50:00false68443907, 133022703, 138721851, 164183211, 235511404390790933826776openVZWe currently use a shared user pool/database for staging and prod. We should separate these so that we can [run tests](https://github.com/cityofaustin/atd-data-tech/issues/26152) without accidentally mucking up the prod user pool.Team: Dev, Need: 2-Should Have, Workgroup: VZ, Product: Vision Zero Crash Data System, Type: Tech Debt, Type: Security2026-02-06T18:16:542026-02-06T18:16:54false391712685326784closedClosedDTS > What application are you using? Other / Not sure > Describe the problem. Issues with connecting to the Internet. Issue with VPN. Contacted JB Stange and VPN was fixed and corrected. > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? JB corrected the issue. > Requested By Michael L. Request ID: DTS26-132380 Workgroup: DTS, Type: IT Support, Impact: 1-Severe, Team: Tech Services2026-02-09T16:06:142026-02-09T17:05:572026-02-09T19:12:48false235511404391708754826783closedClosedFinance, ROW**Confirm Data:** - [x] Google Sheet located in the DTS Google Drive > ROW Portal > COS folder - [x] Google Sheet updated by Finance - [x] Check Data on each tab **Confirm Counts:** - [x] AE (Austin Energy) Number of records to update: 6135 - [x] ACC (Austin Convention Center) Number of records to update: 0 - [x] ATPWD (Austin Transportation & Public Works) Number of records to update: 12213 - [x] AWU (Austin Water Utility) Number of records to update: 14778 - [x] CPO (Corridor Program Office) Number of records to update: 0 - [x] PARD (Parks and Recreation Department) Number of records to update: 0 - [x] WPD (Watershed Protection & Development) Number of records to update: 439 - [x] Total Number of records being updated: 33565 **Import Data:** - [x] Import (Update) records, match on `Combined ID` & import `Journal Voucher ID`, `Department Comment`, and `Payment Memo`. Set default `Import Date` to today and set `JV Type` to the proper sheet acronym [(Review Instructions)](https://atd-dts.gitbook.io/atd-knack-operations/row-portal/cos-jv-update) - [x] Make sure the number of records being updated matches for all spreadsheets - [x] Filter records by `Import Date` and `JV Type` to make sure the total number of records updated matches **Error Checking:** - [ ] If inaccurate, check backend filter to see if any of the unmatched records are archived records and marked as `Archived`. The AMANDA data may be inaccurate, the script may be running incorrectly, or the `Combined ID` may be incorrect if the record amount does not match the number of Archived records. - [ ] Also check for duplicate `Combined IDs` which could be duplicate records or have the wrong `Combined ID`, `Fee Number`, or `Payment Number`. These need to be reconciled with Finance. - [ ] Notify Finance that the update task is complete (Teams or Email) Workgroup: Finance, Workgroup: ROW, Type: Data, Team: Apps, Product: ROW Portal2026-02-09T15:58:062026-03-06T17:50:052026-03-06T17:50:05false67915167391701765226782closedClosedOCE > What application are you using? Other / Not sure > Describe the problem. Account/software needed > How soon do you need this? Soon — Within a week > Requested By Ahyoung S. Request ID: DTS26-132375 Type: IT Support, Workgroup: OCE2026-02-09T15:42:112026-02-11T15:09:172026-02-11T15:09:17false164183211391681316526781closedClosedATSD > What application are you using? Other / Not sure > Describe the problem. Requesting new computer - current model is Dell Latitude 9520 and performance has been poor in recent months. I spoke with JB Strange and he recommended a different model with higher performance. > How soon do you need this? Flexible — An extended timeline is OK > Is there anything else we should know? I spoke with JB Strange and he mentioned I could possibly plan to pick up by Friday, February 13th at Ben White. > Requested By Josh G. Request ID: DTS26-132370 Workgroup: ATSD, Type: IT Support, Team: Tech Services2026-02-09T14:57:092026-02-17T19:44:012026-02-17T19:44:01false235511404391614887726780closedClosedSBO > What application are you using? Maximo > Describe the problem. We would like to reassign Corey Jackson's laptop to Vincent Lopez. > How soon do you need this? Soon — Within a week > Requested By Bobby R. Request ID: DTS26-132365 Type: Other, Product: Maximo, Workgroup: SBO, Team: Tech Services2026-02-09T12:30:322026-02-11T15:03:012026-02-11T15:03:01false164183211390841978926779openSUTD, Utilities & StructuresThere are multiple data areas we would like to work through with SUTD now that we have them integrated into Maximo. Discovery / Goals / Outcomes: - Confirm SUTD is using single asset with its layer selection (found duplicate addresses/assets) - Review demo of the Field Collector tool. with GIS - Review Project Scoping, from MAINT database - Review Field Maps Process Scoping - Discuss PDF print provided to SBO for inspection (with assets and repair measurements) - Identify the alignment between assets found in MAINT and PDF - Consider CONC Field Maps delivery for inspections Data from Original Scope by SUTD <img width="1135" height="93" alt="Image" src="https://github.com/user-attachments/assets/22fa2928-a85d-4d95-9902-0ab927738575" /> PDF mark up after inspection <img width="943" height="641" alt="Image" src="https://github.com/user-attachments/assets/14e89b62-ab2f-4a5a-aa8c-5e6a01745b4f" /> Draft Demo of Current Maximo Integration of Asset/Location <img width="884" height="513" alt="Image" src="https://github.com/user-attachments/assets/13619a78-6513-43c3-9abf-c78a99045b8d" /> Team: Maximo, Workgroup: SUTD, Workgroup: Utilities & Structures, Project: Maximo Start Center Standardization2026-02-06T21:02:332026-02-26T15:46:16false134445095390828993926778closedClosedTPWWhen adding an eCAPRIS subproject id to a Moped project, we are not able to match subproject ids with trailing zeros. This is similar to an issue with subproject statuses that we fixed in our Oracle query for subproject statuses [here](https://github.com/cityofaustin/atd-moped/blob/14059711cb8100152d5eec48132c80fb9a877bef/moped-etl/ecapris-statuses/process/queries.py#L1-L27). Replicate with https://localhost:3000/moped/projects/3438?tab=funding which is a project associated with `13240.010`, and see that no funding records can be imported or synced. **Resources** - EDP dataset https://datahub.austintexas.gov/dataset/TPW-Program-and-Subprogram-by-FDU/s4mj-68pg/about_data **In Scope** - Make updates to our ETL query to make sure we are storing three decimal places when inserting into `ecapris_subproject_funding`Type: Bug Report, Team: Dev, Product: Moped, Workgroup: TPW2026-02-06T20:17:462026-02-26T16:54:092026-02-26T16:54:09false37249039390801645926777closedClosedUrban Forestry > What application are you using? Other / Not sure > Describe the problem. Adobe acrobat pro was needed on a new computer. Request has been resolved. > How soon do you need this? Flexible — An extended timeline is OK > Requested By Olivia S. Request ID: DTS26-132360 Type: IT Support, Workgroup: Urban Forestry, Team: Tech Services2026-02-06T18:51:142026-02-06T19:41:332026-02-06T19:41:33false68443907, 133022703, 138721851211600158115574openSBOEpic, Type: Design, Product: Maximo, Team: Maximo, Workgroup: SBO2024-02-02T23:42:282025-06-29T00:02:20true132967319390768146426775closedClosedSMDTEST build issue: [Inventory Transactions Table on Item Details Page for SMD](https://github.com/cityofaustin/atd-data-tech/issues/26118) 26118 ## [`inventory_transactions` table](https://builder.knack.com/atd/amd/records/objects/object_36) updates * [SMD TEST inventory_transactions](https://builder.knack.com/atd/test--2025-oct-21--signs-and-markings-operations/records/objects/object_36) ### New Fields - [x] Add `Txn Status` multichoice field - Complete - Cancelled - [x] Add `Transaction Type` multichoice field - Restock - Checkout - Return - [x] Add `Transaction Multiplier` number field with these conditional rules - When CANCELLED is YES, set to 0 - When Transaction Type is RESTOCK, set to +1 - When Transaction Type is RETURN, set to +1 - When Transaction Type is CHECKOUT, set to -1 - [x] Add `Txn Amount` equation field - {Quantity}*{Transaction Multiplier} ### Update fields - [x] Add `Sign Shop` option to Warehouse field ## [Inventory Item Details](https://builder.knack.com/atd/signs-markings/pages/scene_1618) Page Updates * SMD Test Environment [Link](https://builder.knack.com/atd/test--2025-oct-21--signs-and-markings-operations/pages/scene_1618) * [Prod Builder Link ](https://builder.knack.com/atd/signs-markings/pages/scene_1618) - [x] Add inventory_transactions tables connected to the inventory item <img width="1000" alt="Image" src="https://github.com/user-attachments/assets/f6b975ff-f2a4-405b-915b-b5f394c3220c" />Workgroup: SMD, Type: Feature, Team: Apps, Product: SMD Data Tracker2026-02-06T17:12:062026-03-10T19:29:482026-03-10T19:29:48false100615928390767904726774closedClosedSMD## Check Out Materials | Features on [Sign Fabrication page](https://atd.knack.com/signs-markings#work-orders-sign-fabrication/) - Coming Soon - `Builder` - [Sign Fabrication Work Orders > Work Orders | Fabrication](https://builder.knack.com/atd/test--2025-oct-21--signs-and-markings-operations/pages/scene_1383) - [x] Button at the top of the page to Check-out Material - [x] Simple form for the sign shop to use to check-out rolls of sheeting from the warehouse - [here](https://builder.knack.com/atd/test--2025-oct-21--signs-and-markings-operations/pages/scene_1638) - [x] Point form to inventory_transactions object > insert new inventory_transaction record - [x] Dropdown to select inventory_Item (filtered to Business Unit = `Warehouse Inventory` and Status Active) - [x] Field to select Quantity used - [x] Record Rules: - Created Date is current date - Created By is logged in user - Warehouse is Signs and Markings - Transaction Type MC is checkout - Transaction Status MC is complete - ISSUED is yes - ADDED - Issued To > Logged-In Account - Modified By > Logged-In Account - Modified Date > Current Date Workgroup: SMD, Type: Feature, Team: Apps, Product: SMD Data Tracker2026-02-06T17:11:262026-02-18T22:27:542026-02-18T22:27:54false100615928390767707026773closedClosedSMDTEST build issue: [Ability to create inventory_transactions on Sign Fabrication WO Details page ](https://github.com/cityofaustin/atd-data-tech/issues/26117)26117 ### TABLE - [x] Create Inventory_transactions table and form on sign fab details page ([Test Link](https://builder.knack.com/atd/test--2025-oct-21--signs-and-markings-operations/pages/scene_1386)) | [Prod Link](https://builder.knack.com/atd/signs-markings/pages/scene_1386) <img width="2164" height="556" alt="Image" src="https://github.com/user-attachments/assets/736537cb-ab1a-40d3-9bca-a86662579acf" /> - Field in SMD is Warehouse (labeled Source in the table) - [x] Create an `Issued To `connection on the inventory_transaction record - [x] Create a `Modified By` connection on the inventory_transaction record - [x] Cancel form to cancel transaction from table column **Knack Label to Field** * [x] Item =` inventory_items> INVENTORY_ITEM` * [x] Quantity = `QUANTITY` * [x] Source = `Warehouse` * [x] Issued To = new `Issued To` connection * [x] Date = `MODIFIED_DATE `(set at both add item, edit item, and cancel item) * [x] Type = `Transaction Type MC` * [x] Status = `Transaction Status MC` * [x] Display rules <img width="539" height="753" alt="Image" src="https://github.com/user-attachments/assets/fb900c2f-8e92-417e-a91d-6f64799b338b" /> **Edit Form** * [x] Includes `Item` and `Quantity` * [x] Captures Modified By/Modified Date details **[Cancel Form](https://builder.knack.com/atd/test--2025-oct-21--signs-and-markings-operations/pages/scene_1643)** * Record rules - [x] Cancelled = YES - [x] Transaction Status MC = CANCELLED * Display rule: * [x] if **Cancelled** = Yes, hide value <img width="1075" height="824" alt="Image" src="https://github.com/user-attachments/assets/3556ef3a-5735-4065-aa86-d74d8ff4701c" /> --- ### FORM - [x] Form record rules for transaction created: - Inventory Items filtered to Business Unit = `Warehouse Inventory` and Status Active Source is `Warehouse`- see screenshot - in SMD the field is `Warehouse`, set to Signs and Markings (should this be something else? SIgn Shop?) - [x] Issued to is logged in user - [x] Issued date is current date and time - using Created Date - [x] Created Date is current date - [x] Created By is logged in user - [x] Warehouse is Signs and Markings - [x] Transaction Type MC is checkout - [x] Transaction Status MC is complete - [x] ISSUED is yes <img width="1313" height="908" alt="Image" src="https://github.com/user-attachments/assets/e56ceb04-59b6-4880-a73e-8ff1274d5bbf" /> - [x] Edit form to edit transaction <img width="500" alt="Image" src="https://github.com/user-attachments/assets/e1312e6f-fca2-461d-9bb8-582979bc6a58" /> - Inventory Items filtered to Business Unit = `Warehouse Inventory` and Status Active - Note: ~~not including Source (Warehouse) in form (set with record rule)~~; not including Comment (field does not exist) - ❗ Talk to @ChristinaTremel about Add and Edit form field (include Source on both? Comment?) and filters to check --- ### PAGE RULES - [x] Show/hide invoice items table and form on sign fab details page based on if it's Sign Type "Routine" - If Sign Type is Routine, hide invoice items table and form - If Sign Type is not Routine, show invoice items table and formWorkgroup: SMD, Type: Feature, Team: Apps, Product: SMD Data Tracker2026-02-06T17:10:532026-02-19T15:05:102026-02-19T15:05:10false100615928390767299826772closedClosedSMD**1. [SIGN WO DETAILS](https://builder.knack.com/atd/test--2025-oct-21--signs-and-markings-operations/pages/scene_1028)** * [x] Combine Sign Fab closeout with Issue Work Order on the source Sign WO tied to closing out the Sign Fab WO – already built in [TEST](https://builder.knack.com/atd/test--2025-oct-21--signs-and-markings-operations/pages/scene_1060/views/view_2667/form/rules/record) * [PROD - Issue Work Order from Supervisor Menu ](https://builder.knack.com/atd/signs-markings/pages/scene_1060) * [x] Move to CLOSED (done with booleans, not directly changing the status) * [x] Capture closeout date with a record rule; added Closed Date field on the Sign Fab record since it did not exist **? Sample below** <img width="702" height="631" alt="Image" src="https://github.com/user-attachments/assets/8435acc2-6521-4363-83fa-91ebbf840c72" /> **PROD build, similar to TEST below** <img width="640" height="677" alt="Image" src="https://github.com/user-attachments/assets/f32465aa-3cf6-49fc-b766-7e148187ea1f" /> * [x] [Instructions](https://builder.knack.com/atd/signs-markings/pages/scene_1060/views/view_2667/form/inputs/rows/0/columns/0/inputs/0) to supervisor when issuing out work order: `I have QCed signs fabricated (if applicable) and am ready to issue this work order to this Technician.` **2. Configure the Sign Work Order Closed button as a backup process** Should close out Sign Fab work order if the sign fab work order isn't already closed! (When a Sign WO is Issued, this will close the associated Sign Fab WO. As a backup process, when a Sign WO is Closed, the associated Sign Fab WO should also close IF it was not already closed when the Sign WO was Issued.) - not built in TEST * [Close Work Order form from the Supervisor Menu](https://builder.knack.com/atd/signs-markings/pages/scene_1054/views/view_2655/form) on the [Sign WO Details page](https://builder.knack.com/atd/signs-markings/pages/scene_1028) * [x] Added Connected Sign WO Closed Date field on the Sign Fab WO table * [x] Set the Sign Fab Closed Date, IF blank, to Connected Sign WO Closed Date * [x] Add record rules to Sign WO closeout: On Sign WO Closed > Sign Fab Closed * [x] Capture Parent Sign WO Closed Date <img width="633" height="683" alt="Image" src="https://github.com/user-attachments/assets/215aa787-f82c-4ce3-9fb4-f76c700f4b66" /> _Closing out the Sign WO updates the associated Sign Fab WO similarly to Issuing the SIgn WO does (see above) but only captures the Connected Sign WO Closed Date, which pushes to the Sign Fab WO's own Closed Date if that is blank. This will catch a still-open connected SIgn Fab WO but will not change the data on a connected Sign Fab WO that was already closed when its connected Sign WO was issued,_ * [x] If Sign FAB WO Closed Date is blank, set to Parent Sign WO Closed Date Workgroup: SMD, Type: Feature, Team: Apps, Product: SMD Data Tracker2026-02-06T17:09:482026-02-19T15:06:522026-02-19T15:06:52false100615928390767164726771closedClosedDTS# Second Sprint Tasks (2/6/26-2/19/26) ## Phase 1. Sprint 2 - Build Page Details ## Details page - [x] Details view - [x] Basic Link Group for review and approvals - [x] Edit - [ ] Review/approve process however you want to build it - [x] Add Standard Features - [x] Add Attachments - [x] Add Comments - [x] Use Font Awesome icon on this page ### Rules - [ ] Page rules - [ ] Hide content based on user role, status, or similar field - [x] Record Rules - Audit (Modified By/Date/Timestamp) - [ ] Display Rules - Type/Subtype - [ ] Show/hide rules - [ ] Dynamic rules - [ ] Configure email ruleWorkgroup: DTS, Team: Apps, Type: Research2026-02-06T17:09:282026-04-15T15:01:572026-04-15T15:01:57false31259724390739698926762openSUTD### Background- We are still not using Asset IDs in Maximo, meaning no work is leaked to an asset in the system of record. We are working to determine - [ ] Current status of Trails dataset (valid or does a new scheme and rebuild needed) (SUTD, SNOMOB) Meeting set 2/24/26 with SUTD stakeholders. > - Confirm SUTD maintains the sidewalk, curb ramp, and urban trail GIS layers for SUTD, along with some other smaller layers. - [ ] Current process to update/remove assets as needed in the data (SUTD and SBOMOB stakeholders) - [ ] Process for upload to Maximo (GIS/ATS support) - [ ] End result: Documentation for ATS to upload @ChristinaTremel - [ ] End result: Steps and direction to stakeholders for asset management. Possible Resources to Support Investigation: - MOPED support: https://github.com/cityofaustin/atd-data-tech/issues/25538 - @johnclary is there an active Urban Trails Asset Dataset or map that you can share for our viewing/consideration? Thank you. Type: Data, Workgroup: SUTD, [Workgroup] Mobility / Urban Trails2026-02-06T16:01:252026-03-12T17:58:42false134445095211599952915573openEpic, Type: Integration, Product: Maximo, Team: Maximo2024-02-02T23:38:362025-06-29T00:14:54true133040608, 134445095390766809726770closedClosedSMD## Sign Fab WO table * [x] Add Cancellation Reason for Cancelling * Prefabricated Asset Available * Work Order Cancelled * [x] Add to Sign Fabrication table * [x] ON HOLD Status on Sign Fab <img width="524" height="329" alt="Image" src="https://github.com/user-attachments/assets/e716af08-5034-4f23-b0f7-da0d36fd0582" /> * [x] Update all [Status Conditional rules](https://builder.knack.com/atd/signs-markings/schema/list/objects/object_198/fields/field_3951/rules/conditional) accordingly (set `Status` to **On Hold** when bool = YES; added when bool = NO to other conditions per TEST model) * [x] [`Is On Hold bool` field ](https://builder.knack.com/atd/signs-markings/schema/list/objects/object_198/fields/field_4528/settings) <img width="598" height="870" alt="Image" src="https://github.com/user-attachments/assets/d32e8bf7-ff44-4769-b76f-7f23aa09e70e" /> --- ## Cancel Sign WO Form - [PROD](https://builder.knack.com/atd/signs-markings/pages/scene_1031/views/view_2581/form/rules/record) - [TEST](https://builder.knack.com/atd/test--2025-oct-21--signs-and-markings-operations/pages/scene_1031/views/view_2581/form/rules/record) * [ ] 🔴 Trigger email to supervisors upon cancellation * Was the existing email from this Sign WO Cancel enough? <img width="777" height="424" alt="Image" src="https://github.com/user-attachments/assets/2fa1f50e-ab64-46a2-9696-ccb8a174ca3a" /> * [x] Need to automatically cancel Sign Fab WO and update appropriate fields when the origin WO gets cancelled — rule to update this connected Sign Fab WO * [x] [Cancel Work Order - PROD ](https://builder.knack.com/atd/signs-markings/pages/scene_1031/views/view_2581/form/rules/record) from Supervisor Buttons <img width="756" height="646" alt="Image" src="https://github.com/user-attachments/assets/636a9a97-daa0-493e-b0d2-9e58d265f9d4" /> * [x] [Cancel Work Order PROD](https://builder.knack.com/atd/signs-markings/pages/scene_1099/views/view_2780/form/rules/record) from Viewer Buttons <img width="757" height="646" alt="Image" src="https://github.com/user-attachments/assets/744146b3-c8b6-4fbd-9b09-24110c90edf4" /> --- ## Sign Fab WO Details page ROUTINE Menu - [PROD](https://builder.knack.com/atd/signs-markings/pages/scene_1386/views/view_4088/menu) - [TEST](https://builder.knack.com/atd/test--2025-oct-21--signs-and-markings-operations/pages/scene_1386/views/view_4088/menu) * [x] Add ON HOLD button next to the Cancel - [TEST](https://builder.knack.com/atd/test--2025-oct-21--signs-and-markings-operations/pages/scene_1386/views/view_4088/menu)- [model after Sign WO On Hold](https://builder.knack.com/atd/test--2025-oct-21--signs-and-markings-operations/pages/scene_1042) * [x] Add On Hold reason short text (optional) * [x] Add **Add Hold** form * [x] Include Hold Reason optional field * [x] Submit Rule to parent * [x] Record rules: Modified Date and By to current; Hold Date to current; Is On Hold bool to Yes <img width="1156" height="526" alt="Image" src="https://github.com/user-attachments/assets/dc30680c-259a-4125-baac-2795d5369577" /> * [x] Add **Remove Hold** form * [x] Submit rule to parent * [x] Record rules: Modified Date and By to current; Is On Hold bool to No; On Hold Reason txt to blank <img width="1124" height="635" alt="Image" src="https://github.com/user-attachments/assets/4f3914ce-6451-4ef8-a834-d084431128f9" /> * [x] Add [page rules](https://builder.knack.com/atd/signs-markings/pages/scene_1637/rules) for displaying Add and Remove Hold forms * [ ] ~~Configure On Hold status - Talked to Christina and we agreed to update status directly with Cancel and Hold forms~~ Configured with from Cancelled form with `Is Cancelled` and from On Hold with `Is On Hold bool` Workgroup: SMD, Type: Feature, Team: Apps, Product: SMD Data Tracker2026-02-06T17:08:282026-03-11T16:49:262026-03-11T16:49:27false100615928390766063326769closedClosedSMD### Sign Fabrication WO Details Page - [TEST](https://builder.knack.com/atd/test--2025-oct-21--signs-and-markings-operations/pages/scene_1386) - [PROD](https://builder.knack.com/atd/signs-markings/pages/scene_1386) #### [Attachments Table](https://builder.knack.com/atd/signs-markings/pages/scene_1386/views/view_4106/table) and Page Rules * [x] Shows available **attachments** from sign work order * [x] Build separate table for associated ATTACHMENTS (document icon) * [x] Hide "regular" ATTACHMENTS table when the type is `Routine` * [x] Hide separate ATTACHMENTS table when type is NOT `Routine` * [x] Color code - IF Attachment Status = Current, set Background Color to # 80d07e 🟢 <img width="1215" height="275" alt="Image" src="https://github.com/user-attachments/assets/65255480-56c9-41db-9c9a-2bdb5b5824f0" /> #### [Comments Table](https://builder.knack.com/atd/signs-markings/pages/scene_1386/views/view_4107/table) and Page Rules * [x] Ability to see **comments** from original work order (if possible) * [x] Build separate table for associated COMMENTS (white comment icon) * [x] Hide "regular" COMMENTS table when the type is `Routine` * [x] Hide separate COMMENTS table when type is NOT `Routine` * [x] Include Comments column * [x] Include Date column * [x] Include Created By column <img width="1205" height="254" alt="Image" src="https://github.com/user-attachments/assets/c67e7ac6-b729-4f71-b5a9-f05844f9ef43" />Workgroup: SMD, Type: Feature, Team: Apps, Product: SMD Data Tracker2026-02-06T17:06:322026-02-19T15:08:082026-02-19T15:08:08false100615928390765972426768closedClosedSBO > What application are you using? Other / Not sure > Describe the problem. Requesting to Install Maximo for field work in my laptop. I have reached out to IT staff here at St Elmo and he helped out. > How soon do you need this? Flexible — An extended timeline is OK > Requested By Robert G. Request ID: DTS26-132355 Type: IT Support, Workgroup: SBO, Team: Tech Services2026-02-06T17:06:182026-02-06T18:00:442026-02-06T18:00:44false68443907, 133022703, 138721851390765964126767closedClosedSBO > What application are you using? Other / Not sure > Describe the problem. Need a keyboard at my desk. I have checked with V and he had given me one > How soon do you need this? Soon — Within a week > Requested By Robert G. Request ID: DTS26-132350 Type: IT Support, Workgroup: SBO, Team: Tech Services2026-02-06T17:06:172026-02-09T15:00:032026-02-09T15:00:03false68443907, 133022703, 138721851, 164183211390765805226766closedClosedDTS# Second Sprint Tasks (2/6/26-2/19/26) ## Phase 1. Sprint 2 - Build Page Details ## Details page - [x] Details view - [x] Basic Link Group for review and approvals - [x] Edit - [ ] Review/approve process however you want to build it - [x] Add Standard Features - [x] Add Attachments - [x] Add Comments - [ ] Use Font Awesome icon on this page ### Rules - [x] Page rules - [x] Hide content based on user role, status, or similar field - [x] Record Rules - Audit (Modified By/Date/Timestamp) - [ ] Display Rules - Type/Subtype - [ ] Show/hide rules - [ ] Dynamic rules - [ ] Configure email rule Workgroup: DTS, Team: Apps, Type: Research2026-02-06T17:05:512026-04-15T14:53:172026-04-15T14:53:17false100615928390765784626765closedClosedSMD### [Sign Fab WO Details Page](https://builder.knack.com/atd/test--2025-oct-21--signs-and-markings-operations/pages/scene_1386) * [x] [Details view in PROD ](https://builder.knack.com/atd/signs-markings/pages/scene_1386/views/view_3448/details) * [x] Add source WO - hide if blank <img width="713" height="347" alt="Image" src="https://github.com/user-attachments/assets/c3a6e5ad-c77e-46d9-8ddc-c37b25cb1d3b" /> * [x] Remove Funding concatenated details (Transportation Public Works tag in the example) * [x] Add TK info on the top details as well for easier reference <img width="817" height="427" alt="Image" src="https://github.com/user-attachments/assets/ab8b4cd0-1995-4d13-9142-e66f8bf6d6ac" /> #### New Routine Menu - May need more items from later - the current menu <img width="953" height="78" alt="Image" src="https://github.com/user-attachments/assets/5e2e16b8-f3c8-4493-a09b-65f4dc82b75a" /> - [x] duplicate the [menu](https://builder.knack.com/atd/signs-markings/pages/scene_1386/views/view_4088/menu) - [x] hide with page rules if roles don’t contain **System Administrator** - [x] remove Add Attachments to this Sign Fab WO option - [x] remove Add Comments to this Sign Fab WO option - [x] add Add Comments to the associated Sign WO option - [x] add Add Attachments to the associated Sign WO option #### Adding/Editing Comments and Attachments * See menu choices above - will be adding the ability to Add * Not showing details or ability to edit/remove at this stage * [x] Add [Form](https://builder.knack.com/atd/signs-markings/pages/scene_1635/views/view_4104/form) to Add Comments to the Sign WO associated with this Sign Fabrication * [x] Submit Rule: Redirect to Parent Page * [x] Record Rules: Created By - Logged-In Account; Created Date - Current Date * [x] Add [Form](https://builder.knack.com/atd/signs-markings/pages/scene_1636/views/view_4105/form) to Add Attachments to the Sign WO associated with this Sign Fabrication * [x] Update any attachments added from Sign Fab WO to Current status * [x] Submit Rule: Redirect to Parent Page * [x] Display rule <img width="672" height="338" alt="Image" src="https://github.com/user-attachments/assets/8a0a408b-5702-4e17-8ad9-ede823441a9b" /> * [x] Record Rules: * [x] Created By - Logged-In Account * [x] Created Date - Current Date * [x] Attachment Status - Current <img width="668" height="484" alt="Image" src="https://github.com/user-attachments/assets/899c4f6d-51b9-4fb1-91a6-f914af7c42e4" /> ### Update Review & Assign form - [TEST](https://builder.knack.com/atd/test--2025-oct-21--signs-and-markings-operations/pages/scene_1628) - [PROD](https://builder.knack.com/atd/signs-markings/pages/scene_1627/views/view_4090/form) - [x] Update Form fields - [x] Add record rule to update Design Approved to yes and Design Approved Date to current date <img width="1355" height="534" alt="Image" src="https://github.com/user-attachments/assets/4732ae2e-e02e-41e4-81b1-58df42f6c97a" /> ### Update ROUTINE Supervisor Menu + Complete Fabrication & Prepare Invoice form - [TEST](https://builder.knack.com/atd/test--2025-oct-21--signs-and-markings-operations/pages/scene_1386/views/view_4088/menu) - [PROD](https://builder.knack.com/atd/signs-markings/pages/scene_1386/views/view_4088/menu) - [x] Change Complete Fabrication & Prepare Invoice to Complete Fabrication & Notify Supervisor - [x] Update language to reflect this on the form as well <img width="574" height="126" alt="Image" src="https://github.com/user-attachments/assets/ca193a2f-d9cd-4f60-80a4-7a5d581c4de7" /> - [x] Add record rule to update Status to Fabrication Completed - [x] Trigger email to Chris S and Joseph A letting them know that fabrication is completed - [email](https://builder.knack.com/atd/test--2025-oct-21--signs-and-markings-operations/pages/scene_1630/views/view_4092/form/emails) - Configured to send to Karo and Christina at this time to test - [ ] Adjust email to contain information from the original sign work order: sign work order ID, location, and link to work order details page - [x] Remove Invoice button from routine menuWorkgroup: SMD, Type: Feature, Team: Apps, Product: SMD Data Tracker2026-02-06T17:05:472026-02-19T15:09:172026-02-19T15:09:17false100615928390765558226764closedClosedSMD### [Sign Fabrication WO Object Table](https://builder.knack.com/atd/signs-markings/schema/list/objects/object_198/fields) - [x] Add `LOCATION NAME` text formula field on sign fabrication table to use in the email notification - `work_orders_sign_fabrication work_orders_sign.LOCATION_NAME` - [x] Add `Force Field` field on sign fabrication table - [x] Remove Supervisor QA from Status ### [Sign WO Landing Page](https://builder.knack.com/atd/signs-markings/pages/scene_1027) * Add to the Sign WO landing page table the following columns: * [x] Sign Fab WO <img width="418" height="265" alt="Image" src="https://github.com/user-attachments/assets/191ce691-cab2-4019-ae98-e40be52c1155" /> * [x] Sign Fab WO status <img width="417" height="244" alt="Image" src="https://github.com/user-attachments/assets/777917a0-bec0-41a7-a867-f7e8b40a0da9" /> ### [Sign WO Details Page ](https://builder.knack.com/atd/signs-markings/pages/scene_1028) * [x] Add Request Fabrication | Coming Soon! button to [PROD View Work Order Details - BUTTONS menu](https://builder.knack.com/atd/signs-markings/pages/scene_1028/views/view_2580/menu) * [x] Build Request Fabrication Form (and hide from non- System Administrators for now) <img width="1288" height="332" alt="Image" src="https://github.com/user-attachments/assets/b4d50ec7-48f9-4359-9030-b07b4e69b702" /> **Record rule on Submit (Request):** <img width="508" height="900" alt="Image" src="https://github.com/user-attachments/assets/5193f1b8-8dd2-456a-a918-223f9befab28" /> * [ ] [Signal WO Details view](https://builder.knack.com/atd/signs-markings/pages/scene_1028/views/view_2566/details) * [x] Add associated Sign Fab Connection (w/ link) * [x] Display rule already in place to hide if blank (check) - [ ] On Sign Work Order page - Add Sign Fab WO ID (with link to sign fab work order details page) [I think this is the same as the first check box ^^] - [ ] On Sign Work Order page - Add Sign Fab WO Status field ### Additional Request Fabrication Buttons to Technician and Sign Specialist Menus * Externalizing this section to its own comment bc this is becoming unwieldy - see below ⏬ * Add to the Technician and Sign Specialist menu as well? Not done in TEST at all Add to these 2 menus: - [ ] https://builder.knack.com/atd/signs-markings/pages/scene_1028/views/view_2684/menu - [ ] https://builder.knack.com/atd/signs-markings/pages/scene_1028/views/view_2911/menu ### Request Sign Fab Form * [x] New Request Fabrication form - [TEST Version](https://builder.knack.com/atd/test--2025-oct-21--signs-and-markings-operations/pages/scene_1624) * [x] Add rule to show Coming Soon and hide Form if role DOES NOT CONTAIN Builder * [x] Add details on the form * [x] Hide duplicated value Location Details when Requester is SR311 (otherwise show both because will be different unless coming from 311) * [x] Add Request Button [TEST Version](https://builder.knack.com/atd/test--2025-oct-21--signs-and-markings-operations/pages/scene_1624/views/view_4084/form?confirmNewView=view_4084) * [x] Add rules * [x] Submit > Back to Parent * [x] Record > Insert associated Sign Fab WO * [ ] Pull fields from parent record * [x] Requester Name - eSignature field ### [MY WORK ORDERS TABLE](https://builder.knack.com/atd/signs-markings/pages/scene_1085/views/view_2798/table) * [x] Add Sign Fab WO status in the My Word Orders queue: Fabrication Status connected field added from the Sign Fab WO ([table](https://builder.knack.com/atd/test--2025-oct-21--signs-and-markings-operations/pages/scene_1085/views/view_2798/table))Workgroup: SMD, Type: Feature, Team: Apps, Product: SMD Data Tracker2026-02-06T17:05:132026-03-18T15:25:262026-03-18T15:25:26false100615928390743555926763closedClosedDTS# Sprint 2: Create Features on Details Page ## Details page - [x] Details view - [x] Basic Link Group for review and approvals - [x] Edit - [x] Review/approve process however you want to build it - [x] Add Standard Features - [x] Add Attachments - [x] Add Comments - [x] Use Font Awesome icon on this page ### Rules - [x] Page rules - [x] Hide content based on user role, status, or similar field - [x] Record Rules - Audit (Modified By/Date/Timestamp) - [x] Display Rules - Type/Subtype - [x] Show/hide rules - [x] Dynamic rules - [ ] Configure email rule Workgroup: DTS, Team: Apps, Type: Research2026-02-06T16:12:232026-05-11T17:29:032026-05-11T17:29:03false61209591211599730415572openSBOEpic, Type: Design, Product: Maximo, Team: Maximo, Workgroup: SBO2024-02-02T23:34:372025-06-29T00:02:20true132967319390728735326761closedClosedDTSSimilar to https://github.com/cityofaustin/atd-data-tech/issues/24353, migrate the Dev team's issues from Zenhub to Github Projects ### Scope All issues with the label `Service: Dev` Github issues, including closed issues. ### Requirements **Must have** - Add all closed issues to the `Service: Dev` team project - Populate GHP `Status` field with Zenhub `Pipeline` value - Populate GHP`Estimate` field with the Zenhub `Estimate` **Not migrating** - Sprints :) Workgroup: DTS, Type: Data, Team: Dev, Need: 1-Must Have, Product: DTS Product Ops, Type: Product Ops, Project: GitHub Projects Migration2026-02-06T15:32:472026-02-19T20:11:392026-02-25T16:36:36false30810522390725245726760closedClosedVZWe're bumping into a variety of [reaviz](https://reaviz.dev/) installation errors when running the VZV. The task at hand is to bring it up to the latest compatible version. Team: Dev, Need: 1-Must Have, Workgroup: VZ, Product: Vision Zero Crash Data System2026-02-06T15:23:072026-02-19T15:06:332026-02-19T15:06:33false12474808390717572826759closedClosedVZ > What application are you using? ArcGIS > Describe the problem. Looking to get latest version of ArcGIS Pro. I'm currently on 3.0.4 > How soon do you need this? Flexible — An extended timeline is OK > Requested By Joel M. Request ID: DTS26-132345 Type: IT Support, Team: Geo, Workgroup: VZ2026-02-06T15:01:532026-02-06T20:46:362026-02-06T20:46:44false235511404390715686226758closedClosedTDS > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. The planning staff in TDS would like to reorganize our file library between SharePoint and the G drive. I'd like some guidance on the appropriate use for each, file size constraints, etc. I've also scheduled an appointment with our records retention coordinator to make sure any deletions/archiving we do meets City and Department policies. > How soon do you need this? Soon — Within a week > Is there anything else we should know? This is a past due exercise so the sooner the better; I understand if it'll take a while to get to us. > Requested By Amber H. Request ID: DTS26-132340 Type: IT Support, Workgroup: TDS, Type: Sharepoint, Product: O3652026-02-06T14:57:102026-02-11T17:42:082026-02-11T17:43:45false100615928390658849826757closedClosedSBO > What application are you using? Other / Not sure > Describe the problem. The computer is not coming up to the home screen; it is as if it lost the operating system. > How soon do you need this? Soon — Within a week > Is there anything else we should know? Laptop number DELL78302 > Requested By Isaac V. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/6985e1d70e9930bd223cb8ef/20260206_064159.jpg) (2.96mb) Request ID: DTS26-132335 Type: IT Support, Workgroup: SBO2026-02-06T12:45:282026-02-09T20:04:532026-02-09T20:04:53false68443907, 133022703, 138721851390528462026756closedClosedDTSUpdate the [ODP Transportation & Public Works Data & Tech Services Issues](https://data.austintexas.gov/Transportation-and-Mobility/Transportation-Public-Works-Data-Tech-Services-Iss/rzwg-fyv8/about_data) refer to GHP fields instead of Zenhub. Plus some tweaks to wording bc we're in here. ;) ~removed text in metadata~ / **added text to metadata** Reviewed: Column Name | Description -- | -- ID | Github issue ID Issue Number | Github ~Issue Number~ **issue number** State | **Whether issue is open or closed in GitHub** Status | GitHub Projects "Status" from issue's GHP - _Use the first project when an issue belongs to multiple GHPs? What about project indices - do we leave those out of builders' GHPs?_ Title | Issue Title | title | Text Workgroups | The ATD workgroup who is requesting/reporting the issue. Workgroup is typically a division of ATD, but be a sub-division or another city department. | workgroups | Text Body | **GitHub issue body** | body | Text Labels | **GitHub labels** | labels | Text Needs review: Column Name | Description -- | -- Estimate | The Zenhub level of effort estimate | estimate | Number Sprint | The Github milestone, AKA sprint | milestone | Text Created | The date the issue was created | created_at | Floating Timestamp Closed | The date the issue was closed | closed_at | Floating Timestamp Updated | The data the issue was last updated | updated_at | Floating Timestamp Issue URL | The web URL of the issue | url | URL Is Epic |   | is_epic | CheckboxWorkgroup: DTS, Team: Dev, Type: Open Data2026-02-06T07:05:052026-04-24T16:04:062026-04-24T16:04:06false1463708390402310826755openLDE### We will update LDE's [PowerBi Dashboard ](https://app.powerbigov.us/Redirect?action=OpenReport&appId=8b3b3a24-0d86-4879-8b4c-002167f3c311&reportObjectId=d27d5030-c53e-4b87-aafc-3a16d8009550&ctid=5c5e19f6-a6ab-4b45-b1d0-be4608a9a67f&reportPage=2d4cbdb7a84b2e33a843&pbi_source=appShareLink&portalSessionId=6b3180b6-5f17-4d5c-8efb-13d29dc99135)to include new program metrics, and to aid with TPW STAT reporting. --- **DTS Submittal:** > Describe the problem. would like to add data to LDE Power BI (https://app.powerbigov.us/groups/me/reports/d27d5030-c53e-4b87-aafc-3a16d8009550/c0b2b76a794822fca801?ctid=5c5e19f6-a6ab-4b45-b1d0-be4608a9a67f&bookmarkGuid=675eea16-72c5-4a37-999f-faa2a741f789). This is for performance reporting. > Describe the solution you have in mind. ATPW-LDE Residential Review on the PR folder has a review process called ATPW-LDE Row Compliance Review (51258). We need this data available on the Power Bi. > How will we know that our solution is successful? We will be able to add information to performance reporting. > Users managers in LDE > Sponsorship elizabeth b > Which Strategic Direction 2023 “Mobility” indicators would this new application impact? ['None'] > Which Austin Strategic Mobility Plan goals would this new application support? ['None'] > Describe the outcome you'd like to see when this feature is implemented. Our team will be able to report review for on-time performance and for annual fee and volume estimates. > Describe any workarounds you currently have in place or alternative solutions you've considered. none > Is there anything else we should know? the sooner the better. we would like to start reporting asap. If not march, then by June/July. > How have other divisions/departments/cities addressed similar challenges? no > Requested By Elizabeth R. Request ID: DTS26-132330 Type: Enhancement, Product: AMANDA, Team: Data Science, Workgroup: LDE, Product: Power BI2026-02-05T23:18:082026-04-22T18:45:02true30810522, 49930868390382702926754closedClosedHRCheck HR new hires for previous month: https://atd.knack.com/hr#manage-accounts/ Add all regular employees to DTS Portal as Viewer Workgroup: HR, Type: IT Support, Team: Apps2026-02-05T22:10:322026-03-31T21:53:372026-03-31T21:55:42false31259724390368186226753closedClosedUrban Forestry > What application are you using? Other / Not sure > Describe the problem. I can not get on to my hr portal when i click the link it gose to a blank page > How soon do you need this? Flexible — An extended timeline is OK > Requested By Clinton H. Request ID: DTS26-132325 Type: IT Support, Workgroup: Urban Forestry, Team: Tech Services2026-02-05T21:30:272026-02-10T15:12:062026-02-10T15:12:06false68443907, 133022703, 138721851390323738426746closedClosedSBO > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. Please add access to the TPW Overlay inbox for the following staff: Jermaine B, John F, Marcos V, Christopher B, Yancy V, and Duane A. Thank you > How soon do you need this? Flexible — An extended timeline is OK > Requested By Andre E. Request ID: DTS26-132305 Type: IT Support, Workgroup: SBO, Team: Tech Services, Product: O3652026-02-05T19:36:172026-02-10T14:07:092026-02-10T14:07:09false68443907, 133022703390362385626752openROW## Ability to associate any Project in "Active" DAPCZ status, to be associated to the meeting in "Current" status. ## Background - For the DAPCZ Meeting Management, the ROW Project Coordinator has to associate all "Active" projects to the upcoming DAPCZ meeting. - **Current State**, when a user adds a meeting comment, that would select a check box to associate the DAPCZ Project to the DAPCZ Meeting - When you review the Meeting table and details, you will see the Projects that are associated to that upcoming meeting - **Problem:** currently happening during the meeting, but they want to do it before ## Proposed Solution - I was envisioning something like the Finance and Purchasing solution - where an admin can select multiple (invoice items) and associate it to an actual (invoice record) - so the user can batch update from the front end to the connected record - We do already have a "Manage Projects" meeting page, we could add a new button from there to "Link Project<>Meetings", on this page we'd see the list of "Active" Projects and then the list of "Meetings". - The user would be able to "Select all" records (or adjust selection) and then select from a drop down the "Meeting" they want to associate the records to. (There are hundreds of projects they'd need to do this for (~200)). ## Reference Example Workgroup: ROW, Type: Feature, Team: Dev, Team: Apps, Product: ROW Portal2026-02-05T21:15:022026-05-06T23:42:32false5697474390337924926751closedClosedOOD > What application are you using? Other / Not sure > Describe the problem. Cannot get MS Teams to load on newly issued laptop. Also need help with MS Planner. Thank you, > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? Have daily meetings in Teams and am now limited to using my cell phone - which is difficult to view shared documents during meetings. > Requested By Jim D. Request ID: DTS26-132320 Workgroup: OOD, Type: IT Support, Impact: 1-Severe, Team: Tech Services2026-02-05T20:09:092026-02-12T16:43:172026-02-12T16:43:22false68443907, 133022703, 164183211, 235511404390334387626750closedClosedOCE > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. This request is for a Alley Dashboard data extract in an Excel Spreadsheet similar to the Sep 5 2025 extract.(attached) The new extract would show changes since Sept 5. > How soon do you need this? Unsure > Is there anything else we should know? OCE still plans to use the extract to get Alley Label and Alley ID number entered into MAXIMO to allow MAXIMO to track workorders for work in each alley. This data entry is apparently on hold pending resolution of overall City IT issues. Meanwhile, OCE also plans to use the extract to approximate the amount of missing data and new field work needed to verify alley ownership and surface type and condition. > Requested By Ron K. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/6984f030feeb3dd3a006d80a/alleyextract_2025sep05.xls) (291.5kb) Request ID: DTS26-132315 Type: Other, Team: Geo, Workgroup: OCE2026-02-05T20:00:492026-02-10T16:00:562026-02-10T16:00:56false80716478390334381826749closedClosedUrban Forestry > What application are you using? Other / Not sure > Describe the problem. I need the Comp Center downloaded on my iPad so I have access to the Field Maps app to track inspector progress > How soon do you need this? Soon — Within a week > Is there anything else we should know? I need to keep track of proactive inspections > Requested By Olivia S. Request ID: DTS26-132310 Type: IT Support, Workgroup: Urban Forestry, Team: Tech Services2026-02-05T20:00:482026-02-19T20:24:022026-02-19T20:24:02false68443907, 133022703, 138721851390334294026748openAMD# Initial project request: GPS/geofence analytics for signal preemption monitoring We are seeking support to develop a tool/process to monitor, troubleshoot, and optimize traffic signal preemption performance by analyzing emergency vehicle GPS data as it traverses preemption geofence zones approaching signalized intersections. ### Background Our preemption program uses geofenced zones approaching traffic signals. We want a repeatable analytics workflow that assigns second-by-second GPS records to these zones and produces performance metrics by vehicle type and time-of-day. ### Data available - Geofence polygon boundaries (shape file) for preemption zones - Second-by-second GPS data for all emergency vehicles stored in an Azure SQL environment - A current workflow where Kimley-Horn runs a query against the Microsoft Azure SQL Database dataset and loads results into the KITS database ### Desired analytics / outputs For each geofence zone, by vehicle type (EMS vs Fire) and selectable time periods, compute: - Zone assignment: Match GPS points to geofence polygons (and associate with zone/signal approach metadata) - Travel speed stats within zone: Min / Max / Mean speed while inside the zone - Entering and exiting speed: Speed at first point in zone and last point in zone - Time in zone: Total duration from first in-zone point to last in-zone point - GPS data continuity: Flag gaps where the time between consecutive points exceeds 3 seconds. - Speed comparison: Compare observed travel speed to roadway posted speed (or other authoritative speed source) ### Grouping / filtering requirements - Ability to group and compare results by defined time-of-day windows (examples: 7–9 AM, 11 AM–1 PM, 6–8 PM) - Ability to filter by date range and day-of-week (weekday/weekend) if feasible ### Purpose / outcomes This tool should help identify potential issues such as missing GPS points, unexpected speed profiles, or inconsistent zone behavior, and enable optimization of preemption zone design and operational performance.Workgroup: AMD, Type: Data, Team: Geo2026-02-05T20:00:352026-02-05T20:00:42false61209591, 80716478390328482126747openDTS["Projects" page](https://austinmobility.io/projects?status=in_progress) - Remove the chart and the "Chart/List" switch - our [new AW-inspired prioritization method](https://drive.google.com/file/d/1ex0mznri7vCbQOS31Qsiwboe8Flx-_Bb/view) can't be visualized as a matrix. Individual "Project" pages, e.g. [TPW Asset Maintenance Map 1.0](https://austinmobility.io/projects/21600) - Remove "Prioritization" tab - we are planning to manage prioritization data in GHP instead of Knack - Remove "Issues" tab and instead link to the Github issues page filtered down to issues with the relevant `Project:` label. Workgroup: DTS, Team: Dev, Product: DTS Website2026-02-05T19:47:082026-04-21T23:06:58false110200023383900225426408closedClosedSUTD > What application are you using? Other / Not sure > Describe the problem. My laptop keypad is not working > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? I need to be able to work remotely from the field > Requested By Diane R. Request ID: DTS26-131665 Type: IT Support, Impact: 1-Severe, Workgroup: SUTD, Team: Tech Services2026-01-21T16:18:102026-01-21T17:01:192026-01-21T17:01:19false68443907, 133022703390314748126745closedClosedSUTD > What application are you using? ArcGIS > Describe the problem. Hi there, I am requesting a new field be added to the ATD_ADMIN.Urban_Trails_Network feature class in MAINT. The new field: Name & Alias: CORE_SW_NETWORK Length: 255 Type: Text Use existing domain D_PW_YORN Default: Null Thank you! > How soon do you need this? Soon — Within a week > Requested By Christiane V. Request ID: DTS26-132300 Type: Data, Team: Geo, Workgroup: SUTD2026-02-05T19:15:212026-02-06T23:18:232026-02-06T23:18:23false114594205390311465826744closedClosedVZAs mentioned [here](https://austininnovation.slack.com/archives/CM9MK950S/p1770315191482209), the VZV depends on a font-awesome package (or two) that have apparently been deprecated. The task is to bump us up to a supported version of font awesome such that it is possible to run `npm update` without hitting an error. Team: Dev, Need: 1-Must Have, Workgroup: VZ, Product: Vision Zero Crash Data System, Product: Vision Zero Viewer, Type: Tech Debt2026-02-05T19:07:542026-02-10T17:23:122026-02-10T17:23:12false12474808390275435326743closedClosedROW > What application are you using? ArcGIS > Describe the problem. RSN 12862971 doesn't populate in ROWPACT **RSN 12862971 doesn't populate in ROWPACT in either the ROW Permits layer nor the Search by FolderRSN tool. RSN 12862971 is an EX folder type in an Active status. The ROW Division needs to see this permit as it's exclusion has caused some project coordination complications. Please investigate.** > How soon do you need this? Soon — Within a week > Requested By Russell B. Request ID: DTS26-132295 ---- <img width="2426" height="1032" alt="Image" src="https://github.com/user-attachments/assets/603bcedb-468a-4084-813c-d5107f0566e0" /> Workgroup: ROW, Type: Bug Report, Impact: 2-Major, Team: Geo, Product: ROWPACT2026-02-05T17:39:102026-04-03T19:27:162026-04-03T19:27:17false49930868, 114594205390234898326742closedClosedOSEUpdated Closure information has been provided to DTS Geo (2/3) I will be reviewing and updating the data based on changes with the updated SFS-SX26 Street Closures Overview Map V3.8. Per Dawn K at OSE, these changes are as follows: -(9th St.): Updated the Friday 3/13 closing time to 12:01am per Annette/TPW for Rivian. -(Congress 800 Block - Monday 3/9 Early Rivian Closure): Deleted per Annette/TPW. -(600 Block Neches): Updated to close on Thursday 3/12 per Corey/APD Special Events.  Workgroup: OSE, Type: Data, Team: Geo, Type: GIS Web Application2026-02-05T16:06:202026-02-05T17:03:182026-02-05T17:03:18false114594205, 188904275390221612126741openVZRequested [here](https://github.com/cityofaustin/vision-zero/pull/1948#discussion_r2764864086)—the ability to submit forms with `cmd` + `enter`. Current workaround is to `tab` to focus the submit button and press `enter`. Also worth noting that our datacards and inline table edits all can be saved by simply pressing `enter`.Team: Dev, Need: 3-Could Have, Workgroup: VZ, Product: Vision Zero Crash Data System2026-02-05T15:39:262026-02-05T15:39:35false390213805226740openVZAs discussed [here](https://austininnovation.slack.com/archives/CM9MK950S/p1769792913341969?thread_ts=1769791017.546579&cid=CM9MK950S), we should add additional data privacy protections for local dev. Such as, * Use mock/seed data for person records when developing locally rather than keeping person records in snapshots Team: Dev, Need: 2-Should Have, Workgroup: VZ, Product: Vision Zero Crash Data System, Type: Security2026-02-05T15:22:412026-02-05T15:22:41false390212278026739openVZAs suggested [here](https://github.com/cityofaustin/vision-zero/pull/1950#pullrequestreview-3753749670), it would be nice to preserve the current map zoom/pan when navigating to/from map views. It might make sense to hold this in a global context, so that the view state is persisted during a session but lost if refreshing the page.Team: Dev, Need: 3-Could Have, Workgroup: VZ, Type: Enhancement, Product: Vision Zero Crash Data System2026-02-05T15:19:052026-02-05T15:19:14false390197817526738closedClosedUrban Forestry > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. Can I please have assistance with getting my teams app working on my new laptop? > How soon do you need this? Flexible — An extended timeline is OK > Requested By Olivia S. Request ID: DTS26-132290 Type: IT Support, Type: O365, Workgroup: Urban Forestry, Team: Tech Services, Product: O3652026-02-05T14:51:482026-02-09T20:07:112026-02-09T20:07:11false68443907, 133022703, 138721851390192032326737closedClosedEmergency Management > What application are you using? Other / Not sure > Describe the problem. I'm working on emergency management procedures for our APWA accreditation. I think it would be useful to include a procedure about the creation of emergency incident Teams, outlining the process of how an activation triggers it, and the general of what its used for. It would be handy for other emergency procedures throughout the department to reference. I'd like to collaborate with DTS on this to ensure the processes are accurately documented. > How soon do you need this? Flexible — An extended timeline is OK > Is there anything else we should know? APWA crunch time isn't until later this year so I am flexible with an end date of 12/31. > Requested By Kristin B. Request ID: DTS26-132285 Team: Geo, Team: Apps, Type: Documentation, Workgroup: Emergency Management, Team: Tech Services2026-02-05T14:39:092026-04-15T16:15:562026-04-15T16:15:56false61209591, 100615928389347911526685closedClosedSUTD > What application are you using? ArcGIS > Describe the problem. I have a new role within my team and will be using ArcPro and AGO much more frequently. I'd like to meet with Andrew S to ensure licensing and permission are in order and to provide access to GISMait Enterprise Database > How soon do you need this? Flexible — An extended timeline is OK > Requested By Johanna V. Request ID: DTS26-132210 Type: IT Support, Type: Data, Team: Geo, Workgroup: SUTD2026-02-03T22:12:102026-02-13T17:28:322026-02-13T17:28:32false80716478, 114594205390167782026736closedClosedParking Services > What application are you using? Other / Not sure > Describe the problem. Timothy S. - A member of my Parking Services team is having an issue with laptop. It seems the laptop is turning on but the screen is not working. He has tried plugging it into his dock and it also won’t display to the monitors. The laptop is making noise and we have tried resetting it by holding down the power button but nothing has worked so far. We aren’t sure what is going on with it and I am hoping you can help. His laptop number is _hidden_ > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? This needs to be corrected as soon as possible. Tim cannot complete any work with a laptop that is not working. > Requested By Ryan R. Request ID: DTS26-132280 Workgroup: Parking Services, Type: IT Support, Impact: 1-Severe, Team: Tech Services2026-02-05T13:47:032026-02-05T18:34:572026-02-05T18:34:57false235511404389894498926735closedClosedVZStandardize the way dates are displayed across the VZE.Team: Dev, Need: 2-Should Have, Workgroup: VZ, Type: Enhancement, Product: Vision Zero Crash Data System2026-02-04T23:59:502026-05-14T15:26:572026-05-14T15:26:57false14793120389867764826734closedClosedATSD Request for assistance came in through ATS Service Now Ticket System: Click here to view: [INC0549338](https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fatx.servicenowservices.com%2Fnav_to.do%3Furi%3Dincident.do%253Fsys_id%3D09298ada97f23a940eacb247f053afe0%2526sysparm_stack%3Dincident_list.do%253Fsysparm_query%3Dactive%3Dtrue&data=05%7C02%7CZachary.Berry%40austintexas.gov%7C54739d6837e74a8b4b0408de64286362%7C5c5e19f6a6ab4b45b1d0be4608a9a67f%7C0%7C0%7C639058321795585133%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=HejQxk9q9sgKQx3GJZ9D4%2FReYrt7tt6k276CCiRpxl0%3D&reserved=0) Short Description: ArcGIS Pro Issues Description: I have been trying to use the ArcGIS Pro Geoprocessing tool "Table to Excel," which is quite standard to me. I have been using this to export point data but am unable to do this operation more than once in a row. The progress bar never finishes, and if I cancel the operation, the order gets stuck. Each time I want to use the geoprocessing tool, I need to close and reopen the program, sometimes with the Windows Task Manager. I would appreciate help updating ArcGIS Pro or reinstalling it. Thank you!Workgroup: ATSD, Type: IT Support, Team: Geo, Team: Tech Services2026-02-04T22:20:172026-02-06T16:53:352026-02-06T16:53:35false68443907, 114594205, 133022703, 164183211, 235511404389854580826733closedClosedCSD > What application are you using? Other / Not sure > Describe the problem. Docking station is connected to internet portal, but there is no service in the cubicle. WiFi is intermittent and slow to log on to COA -Guest. > How soon do you need this? Soon — Within a week > Requested By Matthew M. Request ID: DTS26-132275 Type: IT Support, Workgroup: CSD, Team: Tech Services2026-02-04T21:42:092026-02-06T13:34:552026-02-06T13:34:55false164183211389849221926732openVZCurrently, users are restricted to uploading PNG and JPEG images when uploading victim photos and crash diagrams. As mentioned [here](https://github.com/cityofaustin/vision-zero/pull/1939/changes/d50a410945b394175b6072960805fdca285aa360..f7ac8b77d579ae99f10a29d3c321249949768cfe#r2765730545), we should add support for WebP images. This will involve: - Updating `/images` API route to support this file type - Updating our API tests to cover this functionality - Updating the VZE image modal to enable this file typeTeam: Dev, Workgroup: VZ, Product: Vision Zero Crash Data System2026-02-04T21:27:492026-03-18T19:34:35false389848204226731closedClosedAMD[TPW Autonomous Vehicle Incident Reports Dashboard](https://austin.maps.arcgis.com/home/item.html?id=dbd59d9b20634de1afad32a8267b739b) _put go live steps here_Workgroup: AMD, Team: Geo, Type: Reports2026-02-04T21:24:402026-04-16T21:04:212026-04-16T21:04:21false142338538, 257606720389838491926730openUrban ForestryTwo UF sidewalk services have been created for MVP testing, one to freehand draw new inspection records and the other to reference existing sidewalk segment and capture inspection records in a related table: Freehand Version: - https://austin.maps.arcgis.com/home/item.html?id=eedba63d7645498aa5d3400f4aec0628 Existing Segment Version: - https://austin.maps.arcgis.com/home/item.html?id=b9d7b73e2432427b99757a9a5a5d7c29 Both will be used in the map below to sample the MVP data structure in Field Maps - https://austin.maps.arcgis.com/home/item.html?id=0e4fddfbe1b8410b92825560a678438fTeam: Geo, Type: Testing, Workgroup: Urban Forestry2026-02-04T20:56:252026-03-16T18:30:28false61209591, 142338538, 159822635389833509726729closedClosed Dalton ## Device & User Information (first name and last initial, no last names) Simulator & Self ## What's the problem? Need to get trained on the simulator to take care of further issues. ## What did you do to resolve the issue Have went over through the simulator, which was been working, learnt on how to accesses the devices when it goes away, nor the power flips away. Need to check all the overall equipment when the training is taking place and ensure screen, as well as everything is perfectly working.Type: IT Support, Team: Tech Services, Type: Hardware Support2026-02-04T20:41:302026-02-04T20:42:272026-02-04T20:42:27false138721851389831615226728closedClosedSBO Harold Cort ## Device & User Information (first name and last initial, no last names) Mifi & Unknown ## What's the problem? User needs to get the Mifi setup ## What did you do to resolve the issue Have checked what exactly the user is looking for, and need to deploy a new Wi-Fi, make sure it is setup correctly and i have tested it connecting to the device and it worked successfully.Type: IT Support, Workgroup: SBO, Team: Tech Services, Type: Hardware Support2026-02-04T20:36:372026-02-04T20:37:552026-02-04T20:37:55false138721851256449827019321closedClosedHRBEN WHITE ## Device & User Information (first name and last initial, no last names) Alexandra B ## What's the problem? Adobe crashing and needs ## What did you do to resolve the issue Workgroup: HR, Type: IT Support, Team: Tech Services2024-10-03T16:44:572024-10-07T15:16:082024-10-07T15:16:08false133022703, 138721851, 164183211389826347526727closedClosedTPWWe recently experienced some additional charges related to a spike the traffic cameras map usage. Pros: - [Unpredictable Mapbox billing is kinda perilous](https://austininnovation.slack.com/archives/CHZE6BC6L/p1769527702663549) and we can dodge it - Mapbox → OpenFreeMap - map data comes from OpenStreetMap 🥰 - [OFM](https://openfreemap.org/) "comes with a bit of lag and is maybe not quite as pretty as mapbox but is definitely battle tested" and using this with react-map-gl is basically just a prop change iirc - JVC - <https://wplace.live> - h/t Frank ;) - Low level of effort - John: One map component would cover all maps in Data & Performance Hub since it is reused (Traffic cameras, Signals evaluations, Signal monitor) **In Scope:** - Update map component to use OpenFreeMap using the positron style ([quickstart guide](https://openfreemap.org/quick_start/))Team: Dev, Type: DevOps, Product: Data & Performance Hub, Workgroup: TPW2026-02-04T20:21:422026-05-06T00:32:372026-05-06T00:32:37false35410637389820421326726openDTSRemove the “Evaluation” tab from Projects & Product pages on the [website](https://austinmobility.io/projects/24186)Workgroup: DTS, Type: Feature, Team: Dev, Product: DTS Website2026-02-04T20:03:582026-03-12T18:50:32false110200023389820116926725closedClosedDistrict Maintenance > What application are you using? Maximo > Describe the problem. Please add Tyler C into Maximo so we can add him to the labor asset > How soon do you need this? Soon — Within a week > Requested By Jorge L. Request ID: DTS26-132270 Type: Other, Product: Maximo, Team: Maximo, Workgroup: District Maintenance2026-02-04T20:03:092026-02-25T14:44:572026-02-25T14:44:57false133040608389817940126724closedClosedDTSUpdate our [website](https://austinmobility.io/) to align with our transition to GitHub [Projects](https://github.com/orgs/cityofaustin/projects?query=is%3Aopen) (GHP).Workgroup: DTS, Team: Dev, Type: Integration, Product: DTS Website2026-02-04T19:56:332026-03-10T22:23:542026-03-10T22:23:54false110200023389816127126723closedClosedOPM > What application are you using? Other / Not sure > Describe the problem. Hello! I'm filing a ticket for a few different issues in Nighthawk that I noticed when I was logged in to the PC in the room and running tech for a couple back-to-back meetings. Specifically, we had issues with: - the two smaller tvs in the back of the room not turning on: we use these so speakers can see how much time they have left and what they're presenting on during TPWstat - the ceiling room camera not connecting - the internet cutting out - I'm unsure how that computer is typically connected to internet, but I had to join the wifi a couple hours into a meeting when I lost internet access. Let me know if there's more detail I can give about any of these! > How soon do you need this? Flexible — An extended timeline is OK > Is there anything else we should know? It would be lovely if this could be addressed before our next TPWstat on February 25th. > Requested By Rachel V. Request ID: DTS26-132265 Type: IT Support, Workgroup: OPM, Team: Tech Services2026-02-04T19:51:192026-02-05T19:46:442026-02-05T19:46:44false133022703389806336326722open### The `Days Under Review` column in the ROW Portal KNACK API we're using for [this data set](https://datahub.austintexas.gov/Transportation-and-Mobility/Traffic-Control-Plan-Submission-Reviews/vz5j-8n8f/about_data) is using an old field we no longer use in the TCP mods: `Review Started` **Notes:** - `Review Started` was only collected for a short time and removed last year. - What should we do to fix this? Remove it? - `Total Days` is showing the metric ROW is looking for, and is using the correct formula Type: Bug Report, Impact: 3-Minor, Team: Apps, Need: 1-Must Have, Product: ROW Portal2026-02-04T19:22:152026-04-08T18:58:31false49930868, 67915167389805019026721closedClosedVZWe can largely (entirely?) copy the existing `/images` route for this.Team: Dev, Need: 1-Must Have, Workgroup: VZ, Product: Vision Zero Crash Data System2026-02-04T19:18:492026-02-19T23:30:142026-02-19T23:30:14false14793120389800596226720closedClosedSBO > What application are you using? Other / Not sure > Describe the problem. I have a new Crew Lead (Randle C) who needs a lab top and backpack to carry in the field. Also include a mobile hot spot please. > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? Please address as soon as possible. Getting Randle trained and this is part of his training. > Requested By Aaron E. Request ID: DTS26-132260 Type: Other, Impact: 3-Minor, Workgroup: SBO, Team: Tech Services2026-02-04T19:06:142026-02-12T16:25:102026-02-12T16:25:10false68443907, 133022703389796992126719closedClosedOCE > What application are you using? Other / Not sure > Describe the problem. Request for a Stand-up desk accessory. > How soon do you need this? Unsure > Is there anything else we should know? N/A > Requested By Nicholas M. Request ID: DTS26-132255 Type: Other, Workgroup: OCE, Team: Tech Services2026-02-04T18:57:092026-02-05T13:53:032026-02-05T13:53:03false133022703, 235511404389784622126718openCSD > What application are you using? Smart Mobility Office Portal > Describe the problem. Hey DTS team. Two quick updates we want for the NBP getting started page: 1. Change bullet 7 to be "7. Pay the $50 + 4% invoice and download/print the permit" 2. add "Completed applications to host a Neighborhood Block Party are due 15 calendar days before the planned event." under the "before you apply" bullets and before the sentence about eligibility. > How soon do you need this? Flexible — An extended timeline is OK > Requested By Jonathan S. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/69838e315e93f53856ad288f/image12.png) (30.36kb) Request ID: DTS26-132250 Type: Other, Product: Smart Mobility Office Portal, Workgroup: CSD2026-02-04T18:24:142026-02-04T20:45:16false7612723179887305212796closedClosedDTSImaged a computer it took 3 hoursWorkgroup: DTS, Type: IT Support, Type: Operations, Team: Tech Services2023-07-11T12:51:082023-07-11T13:30:122023-07-11T21:47:34false133022703, 137511164389776969626717openIn ProgressOSEWe are upgrading The ROW Portal (staff side) to relocate the traffic control plan (TCP) review for special events from ROW's current workflow, and into it's own space in the portal to be used by The Office of Special Events (OSE). ## Background The current process for reviewing street event TCPs requires intake to be performed by Right of Way Management (ROW). This introduces an unnecessary delay and makes it difficult for OSE staff to find the TCP cases they care about. The upgrades we build will allow OSE to take ownership of the intake of street event plans, and to easily find the cases they care about. ## Desired Outcomes - The intake time for street event TCP review will decrease. - OSE staff will spend less time looking for TCP cases. ## Scope & Deliverables **Phase One:** We will deliver a quick win by creating an TCP intake value for OSE, and providing them with a space to view only TCP cases for street events. **Phase Two:** We will develop a review module for OSE to review street event TCPs. <img width="1539" height="1026" alt="Image" src="https://github.com/user-attachments/assets/06ace6e7-08ca-4a5b-8d2a-8bc8d2d303dd" /> --- This Github issue represents an Austin Transportation and Public Works' [Data & Technology Services](https://austinmobility.io/) team project. Project status is documented regularly in the comments below. Workgroup: OSE, Type: New Application, Team: Apps, Product: ROW Portal, Project Index, Project: OSE-TCP Review Mod2026-02-04T18:05:542026-03-13T20:40:00true49930868389775613926716closedClosedOSE**We will:** - Review the request and proposed solution - Identify and schedule next stepsType: Meeting, Workgroup: OSE, Team: Apps, Product: ROW Portal2026-02-04T18:02:352026-02-05T20:23:472026-02-05T20:23:47false49930868, 67915167, 100615928389751124126715closedClosedSBO > What application are you using? Human Resources Portal > Describe the problem. CC Diana M & Christina T SBO Time & Attendance System SBO just hired 15 new technician trainees, and I need help getting them added into the Time & Attendance system. It seems like their division is set to "Street & Bridge Operations", but I cannot edit someone's parameters unless they are assigned to one of the 3 SBO divisions. Attached is a file with each trainee and their appropriate division. Thanks! > How soon do you need this? Soon — Within a week > Requested By Greg G. Request ID: DTS26-132245 Type: IT Support, Team: Apps, Team: Product, Product: Human Resources Portal, Project: UKG Digital Timekeeping System, Workgroup: SBO2026-02-04T17:00:582026-02-04T20:03:232026-02-04T20:03:58false21112975, 61209591389750568626714openVZMake instructions clear that all units involved should be added when the temp record is created. Add a note that says "Ensure all units involved are added" etc <img width="647" height="843" alt="Image" src="https://github.com/user-attachments/assets/2a1ee846-dcb6-46f0-aeef-70e5e0c18c85" />Team: Dev, Need: 2-Should Have, Workgroup: VZ, Product: Vision Zero Crash Data System, Type: Snackoo 🍫2026-02-04T16:59:492026-02-04T17:00:12false389746725126713closedClosedOPM- [x] Schedule meeting to ~ - [ ] Review OPM's [progress tracker](https://cityofaustin.sharepoint.com/sites/TPWOPM/Lists/2027%20APWA%20Accreditation%20Chapter%20Team%20Progress%20Tracker/AllItems.aspx?viewid=224fe0d1%2D057a%2D43f3%2Dab7e%2Db9f659b76b3c&npsAction=createList) & [dashboard](https://cityofaustin.sharepoint.com/sites/TPWOPM/SitePages/2027-APWA-Chapter-Teams-Splash-Page.aspx?) that is shared with executives - Column for `SOP/Policy Required?` - [x] Confirm we're using the most current version of citywide policies - Rely on what ATS has [published](https://cityofaustin.sharepoint.com/sites/PnP/Shared%20Documents/Forms/AllItems.aspx?ovuser=5c5e19f6%2Da6ab%2D4b45%2Db1d0%2Dbe4608a9a67f%2CKate%2ELunceford%40austintexas%2Egov&OR=Teams%2DHL&CT=1770225935205&clickparams=eyJBcHBOYW1lIjoiVGVhbXMtRGVza3RvcCIsIkFwcFZlcnNpb24iOiI1MC8yNTExMDIwMjMxNSJ9) - [ ] Review status of each Practice 1-12 - [x] Schedule work sessions to complete first drafts & hand over to OPM - [x] Identify questions we have for OPMTeam: Apps, Type: Research, Workgroup: OPM2026-02-04T16:51:312026-02-19T00:59:422026-02-19T00:59:42false110200023389741526726712closedClosedCSDLeti & Amir CSD When I demoed the CSD Tech Survey to Letti & Amir, they requested training for their Supervisors in-person during their normal Supervisor meeting at OTC.Type: Training, Team: Apps, Product: Human Resources Portal, Workgroup: CSD2026-02-04T16:38:272026-02-04T16:43:002026-02-05T23:00:15false21112975389740858126711closedClosedOCE## Wed 2/4/26 - put in a request for Colby's upgrade REQ0270839 - received email confirmation of the upgrade from Melissa D. at ATS (Colby was copied) Type: IT Support, Team: Apps, Type: Open Data, Workgroup: OCE2026-02-04T16:36:462026-02-04T19:21:322026-02-04T19:21:32false100615928389737329926710closedClosedVZSince we did https://github.com/cityofaustin/atd-data-tech/issues/18629, there are additional fields that we can add to the location list and list filters - Area engineer area - APD Sectors - Signal engineer area - High injury network - Council district - Signalized <img width="356" height="747" alt="Image" src="https://github.com/user-attachments/assets/0d391dc6-dfa4-4442-ba91-28e260cd649b" />Team: Dev, Need: 2-Should Have, Workgroup: VZ, Product: Vision Zero Crash Data System2026-02-04T16:28:372026-04-02T18:33:332026-04-02T18:33:33false14793120389737044226709closedClosedVZOn the location details page, add additional filters to the location crashes list so that crashes can be filtered by **Injuries** and **Units involved**. * Since we don't have this data for non-CR3 crashes, those crashes would be excluded when these filters are enabled. * It may be necessary to update the `location_crashes_view` and hasura metadata in order to support filtering by **Units invovled** * The crashes list may be a helpful reference for these filters <img width="351" height="340" alt="Image" src="https://github.com/user-attachments/assets/656f1777-11a8-4bd1-8d22-4fee2409cac1" />  Team: Dev, Need: 1-Must Have, Workgroup: VZ, Product: Vision Zero Crash Data System2026-02-04T16:27:542026-02-20T19:03:422026-02-20T19:03:42false67130963389734678526708closedClosedTPW In the work order table, the link column shows the entire url and uses ellipses depending on the width of the column. AMD has requested that we update the column to show less text like "Link" or "Work Order Link". To see some examples of the links that AMD reported, see projects 3794, 3496 **In Scope** - Update link to show the same icon as the ExternalLink component - For text to the left of the icon, try to match `https://atd.knack.com/amd` in the url, and, if matched, show "AMD Data Tracker". There will likely be more domains we try matching in the future. - Otherwise, show text passed in a prop and default to "Open" if no text passed **Bonus** - Adapt or reuse ExternalLink in some way so we can make it smarter in other places it is rendered too **External link with url matched to AMD Data Tracker** <img width="904" height="324" alt="Image" src="https://github.com/user-attachments/assets/9be75231-1809-4f92-bf9c-0a91c5ec2b64" /> Team: Dev, Need: 2-Should Have, Type: Enhancement, Product: Moped, Type: Snackoo 🍫, Workgroup: TPW2026-02-04T16:22:412026-02-26T16:10:262026-02-26T16:10:26false35410637389732852526707closedClosedMobility Services# Background We need to revisit the notary and submission step in the application flow to better clarify how applicants complete this process. This is especially important for applications that include additional holders, where the current flow may be confusing or ambiguous. # What's happening now - Applicants may be unclear on who needs to complete notarization when additional holders are involved # Goal - Clarify the notary and submission steps for all applicants - Explicitly address flows involving additional holders ## What we need to do 1. Review current UX copy and step ordering in the notary + submission flow 2. Identify where applicants would get stuck or misinterpret requirements 3. Create clear guidance for: - Primary applicant vs. additional holder responsibilities - When notarization is required - How and when documents are submitted 4. Update copy, UI, or flow logic as needed ## A/C - [x] Applicants clearly understand how to complete notarization - [x] The flow explicitly supports applications with additional holders - [x] No ambiguity around submission requirements at the final stepTeam: Product, Workgroup: Mobility Services, Product: Mobility Services Portal, Project: MSP Operating Authority2026-02-04T16:18:292026-02-18T00:11:022026-02-18T00:11:02false7612723389728323826706closedClosedROWRemaining Tasks for PTE automation build. - [x] Turn off Knack Flows - [ ] ~PA Flow for bypassing intake phase (SmartSheet process)~ `removing from scope` - [x] PA Flow for connecting and creating round to cycle for a Staff Application (SmartSheet process or on Customers Behalf) - [x] PA Flow for creating and connecting round to cycle for a Customer Application (Project Creation and Cycle Submittal)Workgroup: ROW, Team: Apps, Type: Enhancement, Product: ROW Portal, Project: TCP Review Case Management2026-02-04T16:08:122026-02-26T15:34:582026-02-26T15:34:59false67915167389720846626705closedClosedHR > What application are you using? Other / Not sure > Describe the problem. My laptop seems to have lost sound. I completed some Dell updates this morning and since then my sound is no longer working. > How soon do you need this? Urgently — Critical that this is addressed today > Requested By Tina S. Request ID: DTS26-132240 Workgroup: HR, Type: IT Support, Impact: 1-Severe, Team: Tech Services2026-02-04T15:51:122026-02-05T18:49:512026-02-05T18:49:51false68443907, 133022703, 164183211389719446626704closedClosedSMD > What application are you using? SMD Data Tracker > Describe the problem. Hello! Could you please grant me view access to SMD's data tracker please? Thank you! > How soon do you need this? Flexible — An extended timeline is OK > Requested By Adriana M. Request ID: DTS26-132235 Workgroup: SMD, Type: IT Support, Team: Apps, Product: SMD Data Tracker2026-02-04T15:48:082026-02-04T20:09:132026-02-04T20:09:13false61209591389717214426703closedClosedTPWYesterday in MUG, we realized that, by not populating the eCAPRIS fields (`ecapris_funding_id` and `ecapris_subproject_id`), that we are missing an opportunity for users to add FDUs from other subprojects while also keeping those amounts up-to-date with eCAPRIS. This is an important use case for when a Moped project has more than one relevant eCAPRIS subproject id. TLDR: We should always link back to eCAPRIS data when an FDU is selected in Moped. **In Scope** - Update rows saved manually with an FDU to show the OverrideFundingDialog by: - Updating inline form to save `ecapris_funding_id` and `ecapris_subproject_id` of the FDU chosen from the dropdownTeam: Dev, Need: 1-Must Have, Type: Enhancement, Product: Moped, Workgroup: TPW, Project: Pull eCAPRIS Funding Data2026-02-04T15:43:142026-02-12T15:06:572026-02-24T18:28:02false12474808389714072526702closedClosedParking Services > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. The scrolling wheel on my Dell wireless mouse is not functioning correctly. > How soon do you need this? Soon — Within a week > Is there anything else we should know? I spoke with JB, who instructed met to submit a ticket for this request. JB indicated that he may be able to replace the mouse on Friday 2/6/26. > Requested By Steven S. Request ID: DTS26-132230 Workgroup: Parking Services, Type: IT Support, Team: Tech Services, Product: O3652026-02-04T15:36:142026-02-05T18:36:252026-02-05T18:36:25false235511404389711409526701closedClosedAMDSet up page scaffolding so we can build in production instead of trying to rebuild on existing pages New pages: - Create copy of Signal Request details page and all existing child pages (edit forms/etc) - Create copy of Signal Study details page and all existing child pages (edit forms/etc)Workgroup: AMD, Type: Feature, Team: Apps, Product: AMD Data Tracker2026-02-04T15:30:142026-02-17T22:25:082026-02-17T22:25:08false67915167383525959226391closedClosedOOD > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. Looks like ATS needs to grant copilot access to my emails. Great if it is working sometime next week. > How soon do you need this? Soon — Within a week > Requested By Jim D. Request ID: DTS26-131625 Workgroup: OOD, Type: IT Support, Type: O365, Team: Tech Services, Product: O3652026-01-20T20:09:102026-01-20T21:22:502026-01-20T21:23:20false133022703389709802326700closedClosedMobility Services# Background Create a new Holder Detail page for reviewers, matching what’s shown in the attached mockups. Reviewers should be able to navigate to this page from the Application Details page, and navigating away from the Holder Detail page should return the reviewer back to the Application Details page. [Link to mockup in Miro ](https://miro.com/app/board/uXjVNj7uM5A=/?moveToWidget=3458764649078917730&cot=14)<img width="468" height="542" alt="Image" src="https://github.com/user-attachments/assets/36b7527d-b102-4d94-bcb7-a79f9db90dd0" /> ## A/C: - [x] Holder Detail page matches provided mockups - [x] Reviewer can navigate to the Holder Detail page from the Application Details page - [x] Navigation away from the Holder Detail page returns the reviewer to the Application Details page Team: Apps, Workgroup: Mobility Services, Product: Mobility Services Portal, Project: MSP Operating Authority2026-02-04T15:27:072026-02-27T21:01:162026-02-27T21:01:16false31259724389709798126699closedClosedAMD[Signals object](https://builder.knack.com/atd/amd/schema/list/objects/object_12/fields) - Add `Signal Request` multichoice field - Under Evaluation - Void - Archived - Selected for Study - Study in Progress - Study Complete - Recommended - Study Complete - Not Recommended [Signal Request - PHB Evals](https://builder.knack.com/atd/amd/schema/list/objects/object_26/fields) - Add `Evaluation Outcome` multi-choice - Selected for Study - Void - Archived [Signal Request - Traffic Evals](https://builder.knack.com/atd/amd/schema/list/objects/object_27/fields) - Add `Evaluation Outcome` multi-choice field - Selected for Study - Void - Archived [Signal Study object](https://builder.knack.com/atd/amd/records/objects/object_194) - Add `Funding` yes/no field Workgroup: AMD, Type: Data, Team: Apps, Product: AMD Data Tracker2026-02-04T15:27:062026-02-17T22:24:012026-02-17T22:24:01false67915167389706287026698closedClosedMobility Services# Background This issue updates the Application Details page for reviewers to support multiple applicant scenarios and to complete reviewer sections that were previously planned but paused. The review page should be adjusted to clearly display multiple applicants while maintaining reviewer context and usability. Remaining reviewer sections should be added and work for both single- and multi-applicant applications. See the mockups of the Review page below. | [Updates for Multiple Holders](https://miro.com/app/board/uXjVNj7uM5A=/?moveToWidget=3458764649073272080&cot=14) | [Remaining Review Sections 4-8)](https://miro.com/app/board/uXjVNj7uM5A=/?moveToWidget=3458764647016137486&cot=14) | ---- | ---- | | <img width="426" height="599" alt="Image" src="https://github.com/user-attachments/assets/2bdeb2dd-db94-4307-8666-aa09b4fd55bc" /> | <img width="321" height="634" alt="Image" src="https://github.com/user-attachments/assets/503dbbde-8060-4a09-97ab-4248ee3675ae" /> | Team: Apps, Workgroup: Mobility Services, Product: Mobility Services Portal, Project: MSP Operating Authority2026-02-04T15:19:412026-02-27T20:50:262026-02-27T20:50:26false31259724389705935426697closedClosedVZThere is currently no mechanism to know when map markers are overlapping, and subsequently no way to view the pop-ups for markers that are hidden behind an overlapping marker. We should add a pagination control for overlapping markers so that users can see pop-up content for them. ### In scope - For table maps (the maps that render side of our `TableWrapper` component: the crashes list, fatalities list, and location crashes list), render a pagination control at the bottom of pop-ups. - The pagination control should only appear when points determined to be overlapping. "Overlapping" in this case means that their marker locations are within `x` distance of each other (distance TBD: either a measurement of map pixels or geographic distance). Todo: see how the mapbox API handles this by default (hopefully it does). - Clicking the pagination controls should cycle through the pop-ups for each overlapping marker - The arrow icons in the mockup are `LuSquareArrowLeft` and `LuSquareArrowRight` <img width="269" height="195" alt="Image" src="https://github.com/user-attachments/assets/13bd4ccd-a3c4-4f97-9a04-94844550da3a" />Team: Dev, Need: 2-Should Have, Workgroup: VZ, Type: Enhancement, Product: Vision Zero Crash Data System2026-02-04T15:18:552026-04-16T19:37:232026-04-16T19:37:23false12474808389704458226696closedClosedSUTD > What application are you using? Other / Not sure > Describe the problem. Sound and mic not working on laptop > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? 10am > Requested By John E. Request ID: DTS26-132225 Type: Other, Impact: 1-Severe, Workgroup: SUTD, Team: Tech Services2026-02-04T15:15:312026-02-04T18:33:212026-02-04T18:33:21false68443907, 133022703389703446626695closedClosedReceived automated reminder to delete flex notes in Signs and Markings Operations PROD and reference the Flex Note Archiving wiki Ran filter on: https://builder.knack.com/atd/signs-markings/records/objects/object_172 Filter: `ISSUE_STATUS_CODE` contains `closed` `CREATED_DATE` is `before` 01/01/26 (2 months prior) Total Records: 20142 To Delete: 6118 New Total: 14024 Type: Data, Team: Apps2026-02-04T15:13:082026-03-02T23:05:192026-03-02T23:05:19false133040608389703007026694closedClosedReceived automated reminder to delete flex notes in AMD Data Tracker PROD and reference the Flex Note Archiving wiki Ran filter on: https://builder.knack.com/atd/amd/records/objects/object_95 Filter: `ISSUE_STATUS_CODE` contains `closed` `CREATED_DATE` is `before` 01/02/26 (2 months prior) Total Records: 45124 To Delete: 11066 New Total: 34058 Type: Data, Team: Apps, Product: AMD Data Tracker2026-02-04T15:12:142026-03-02T22:35:322026-03-02T22:35:32false133040608389702243926693openCSDHealth Streets and Play Streets (HS/PS) currently do not have a resident-facing help guide. The Living Streets team has requested documentation of the Resident Portal, similar to the existing Neighborhood Block Party resident help guide. This issue is focused on defining the outline and scope of an HS/PS Resident Help Guide and gathering feedback from the Living Streets team before drafting full content. ## Goal - Create an outline for an HS/PS Resident Help Guide Link to Working Doc: https://docs.google.com/document/d/1MFfAU0xDL_gAkSv4WttzNv9GWuJJBk1Yi3yMU2IuG20/edit?tab=t.0#heading=h.wmnbq169d97o ## A/C - [ ] Get feedback from Jonathan on the HS/PS Resident Guide outline. Team: Apps, Product: Smart Mobility Office Portal, Workgroup: CSD2026-02-04T15:10:262026-02-27T18:03:13false7612723389699293726692openParking Services# Background Review the Parking Meter Checkout list and the Parking Enforcement checkout list to identify where they overlap and where they differ. The goal is to clearly understand shared steps, unique requirements, and any inconsistencies between the two flows. ## Tasks - Review Parking Meter Checkout list - Review Parking Enforcement checkout list - Identify overlapping items - Identify differences and unique steps - Note any inconsistencies or gaps Checkout lists are on [this miro board](https://miro.com/app/board/uXjVGaTBnl4=/?moveToWidget=3458764652806762477&cot=14) ## Acceptance Criteria - Share with Diana and Karo ahead of meeting with Parking Services (aka by Friday (2/6) Similarities between the two checkout lists are documented - Differences are clearly called out - Findings are summarized in a way that can inform what we need to do from a build POV Workgroup: Parking Services, Team: Apps2026-02-04T15:03:302026-04-30T18:54:48false7612723389697347326691closedClosedSMDPlan to be discussed when Karo and I meet on 2/5. [Link to working doc prepared by Karo](https://docs.google.com/document/d/1Df8YI5QjUDmr2hg3VT9JEaXYm62qT6OZ10nyj0dNWoM/edit?tab=t.0)Workgroup: SMD, Type: Feature, Team: Apps, Project: SMD Warehouse Inventory2026-02-04T14:59:162026-02-17T16:23:272026-02-17T16:23:42false61209591, 100615928389697267626690closedClosedVZOn maps with the geolocator search enabled, the **Search** input is a bit confusing, since it only allows searching by address as opposed to by searching by other record properties. <img width="972" height="820" alt="Image" src="https://github.com/user-attachments/assets/6825fa8f-c964-44c5-9216-1ec7a9043b1c" />Team: Dev, Need: 2-Should Have, Workgroup: VZ, Product: Vision Zero Crash Data System, Type: Snackoo 🍫2026-02-04T14:59:052026-03-30T14:37:392026-03-30T14:37:39false67130963389696418126689closedClosedROW > What application are you using? Other / Not sure > Describe the problem. G:\ATD\ROW Mgmt permissions issue for Evelyn P. Evelyn P. is unable to access any of the G drive folders (G:\ATD\ROW Mgmt) - to edit, delete, rename, etc. It will allow her to open a doc or spreadsheet, but then says she doesn't have permission to edit or modify any properties or details. It states she needs to request permission from herself or that she doesn't have any permissions. CTM has closed all related tickets (INC0544733, REQ0267471, and RITM0369521), claiming there isn't an issue, but the issue is still occurring and impacting her ability to perform critical job functions. <img width="1572" height="915" alt="Image" src="https://github.com/user-attachments/assets/cf729f3f-2f38-4d7c-8362-82c49357bbcb" /> > How soon do you need this? Soon — Within a week > Requested By Russell B. Request ID: DTS26-132220 Workgroup: ROW, Type: IT Support, Team: Tech Services2026-02-04T14:57:092026-02-04T19:20:252026-02-04T19:20:25false68443907, 133022703389695867526688closedClosedSMDWe met with SIgns Supervisors and the Sign Shop on 1/13 and they requested the following small changes! _Hiding other requests because they are included on other issues for the prod build_ - [x] On the [`Viewer` menu](https://builder.knack.com/atd/signs-markings/pages/scene_1028/views/view_2748/menu) for sign work orders - if Sign Fab work order already assigned, need to have another process to notify or request for cancellation - If assigned, follow the SMD WO model to disallow cancellation by showing the notification to reach out to the supervisors to do the cancellation. - [x] [Cancel Work Order FORM](https://builder.knack.com/atd/signs-markings/pages/scene_1099/views/view_2780/form) from the Viewer Menu Workgroup: SMD, Team: Apps, Type: Enhancement, Project: SMD Warehouse Inventory2026-02-04T14:55:532026-03-16T21:44:362026-03-16T21:44:36false100615928389691432426687closedClosedOPM > What application are you using? Other / Not sure > Describe the problem. Hardware issue - computer has blue screen of (maybe?) death, I’m in office at Ben White in the OPM desk area in front of the big owl! My computer was very slow to boot up from sleep this morning, then once I logged in it froze completely after struggling to connect to the internet. I turned it off with the power button, and when it turned on it asked for a bios key - I selected “skip this drive” and then got a message that automatic repair couldn’t fix the PC. > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? Unable to work without laptop > Requested By Rachel V. Request ID: DTS26-132215 Type: IT Support, Impact: 1-Severe, Workgroup: OPM, Team: Tech Services2026-02-04T14:45:442026-02-04T19:13:232026-02-05T13:55:47false235511404389484191626686closedClosedROW### Acceptance Criteria - The AC provided applies to the following UC Merge Documents - UC - AULCC Data workbook document (10096), Facility Owner Workbook (created in #24203), and UC Agenda Report (56108) - CDS Project Manager details need to be added to the documents as shown below - UC - AULCC Data workbook document: <img width="1315" height="637" alt="Image" src="https://github.com/user-attachments/assets/55fc8b28-bb3a-48ee-a313-03ead30368d1" /> [UC - AULCC Data Workbook - TEST - 13459638.docx](https://github.com/user-attachments/files/25508777/UC.-.AULCC.Data.Workbook.-.TEST.-.13459638.docx) - Facility Owner Workbook: <img width="1322" height="672" alt="Image" src="https://github.com/user-attachments/assets/83667786-fdc4-434b-be4c-a4c8372dd162" /> <img width="1262" height="436" alt="Image" src="https://github.com/user-attachments/assets/562581f2-77f7-4a0f-88d7-d042f85b5bdc" /> [UC - Facility Owner Work Book - TEST.doc](https://github.com/user-attachments/files/25508741/UC.-.Facility.Owner.Work.Book.-.TEST.doc) - UC Agenda Report: [Test (2).docx](https://github.com/user-attachments/files/25508722/Test.2.docx) --- ### Change Management - 2/23/36 - Vish - Updated AC, moving to Backlog --- The newly introduced CDS Project Manager People info needs to be displayed in the UC merge documents. Workgroup: ROW, Impact: 2-Major, Need: 2-Should Have, Type: Enhancement, Product: AMANDA, Provider: LaunchIT, Team: AMANDA2026-02-04T06:00:482026-03-06T18:51:322026-03-06T18:51:32false33665701, 51680715, 63309637382348422926362closedClosedTPW## Meeting with CPIO 1/16/26 * Karo, Diana, Liza K. (CPIO) * Liza is the SiteImprove liaison ### Issue with Adding Knack Applications to SiteImprove - Lisa attempted to add Knack applications to Siteimprove but encountered 403 "Access Forbidden" errors - Errors with both base URLs and individual sub-pages - Initially unclear if issue was due to login requirements, bot blocking, or robots.txt configuration - ArcGIS and Open Data applications work successfully in Siteimprove after resolving robot blocker issues - Karo [had checked online for options](https://help.siteimprove.com/support/solutions/articles/80000448387-can-siteimprove-crawl-an-intranet-and-other-non-public-sites-#h_c1d3d071-f9c7-4683-9fdd-9013c1e62c20): dummy accounts in each app for SiteImprove to enable crawler across apps OR Chrome Extension (already successfully used by Diana earlier ### Solution: Siteimprove Chrome Extension - Successfully tested the Siteimprove Chrome extension as an alternative approach - Extension works without requiring login - Extension has page-by-page scanning capability - This allows us to scan apps that couldn't be added to main Siteimprove platform ### Compliance Requirements - Team must meet WCAG 2.1 Level **A** and **AA** requirements for April deadline - Further levels and best practices are not required for compliance - [SharePoint page ](https://cityofaustin.sharepoint.com/sites/COADigitalAccessibility/SitePages/ADA-Title-II-Rule-Compliance.aspx?)with detailed compliance requirements was shared with team - ARIA issues may not need to be fixed (team to verify) ### Documentation and Compliance Tracking - Extension provides page-by-page analysis rather than holistic site overview - We will need to figure out how document compliance internally using their list of pages (check w/ Jeff and Zara at TPW PIO on how this should be recorded) ### Permissions - Jeff already submitted request for Siteimprove account for Transportation.Data; waiting on this - The extension is usable w/o logging in (just skip the login form) but I believe the functionality is limited (won't actually flag _where_ on the page the issue occurs) ### Action Items Now - Set up SiteImprove Chrome extension - Please install SiteImprove Chrome Extension; skip logging in for now - [LINK](https://chromewebstore.google.com/detail/siteimprove-accessibility/djcglbmbegflehmbfleechkjhmedcopn) - [x] @dianamartin - [x] @KaroEngstrom - [x] @susannegov - [x] @ChrispinP - [ ] @ChristinaTremel - [ ] @hlupico - [ ] @ReneVarg25 - add this extension when you get a chance for occasional future builds 🙏 - [ ] Share Transportation.Data login w/ the team as soon as its available ### Action Items for Next Steps (include in subsequent issues) - [ ] Team to focus on fixing WCAG 2.1 Level A and AA issues - [ ] Review SharePoint page with compliance requirements - [ ] Notify/ check in with Knack about accessibility compliance work and timeline - [ ] Contact Jeff and Zara about documentation requirements for compliance tracking - [ ] Determine prioritization and compliance requirements for the work (i.e. do we start with or only scan and update public-facing Knack?) Type: Meeting, Team: Apps, Workgroup: TPW, Type: Service Design2026-01-16T20:03:552026-03-02T17:26:092026-03-02T17:29:14false21112975, 100615928389346057926684openATSD > What application are you using? Other / Not sure > Describe the problem. Want to make updates to the Decryptor that Charlie H is running on a Financial Services Department view of FDU (funding data) that interprets the Source, Program and Subprogram from logic and reporting codes in the FDU data. > Describe the outcome you'd like to see when this feature is implemented. Additional sources and programs added outside of the 2016, 2018, and 2020 bonds that the decryptor currently covers. Additional sources to add are included here - we would want to clean up and finalize when we are underway https://docs.google.com/spreadsheets/d/1EN5O2yN0phlm7eNyf3NQoNm5FhE52LpgAzcmFHWWiPU/edit?gid=984564066#gid=984564066 > Describe any workarounds you currently have in place or alternative solutions you've considered. In Moped and Power BI the FDU information is more cryptic > Is there anything else we should know? Would be great to do over the next months while my conversations with the finance group is fresh. > Requested By Nathan W. Request ID: DTS26-132205 Workgroup: ATSD, Type: Data, Team: Dev, Need: 2-Should Have, Type: Enhancement, Product: Moped, Product: Power BI2026-02-03T22:06:112026-03-16T18:08:54true30810522, 37249039389341718426683closedClosedParking Services > Describe the problem. The Parking Services team is currently managing a high volume of projects in addition to daily operational responsibilities. These include work in expansion areas; submitting maintenance and traffic regulation work orders; processing public parking requests; coordinating with five parking districts on the use of P2P revenue for infrastructure and mobility projects; and collaborating with the Shared Mobility team on CapMetro initiatives such as MetroBike, pay station reductions, and bike parking installations. The team is also leading high-level projects with AISD to address parking challenges at schools. Given the scope and volume of this work, it can be challenging to stay organized across all projects and deliverables, and shifting priorities occasionally impact deadlines. > Describe the solution you have in mind. I am requesting the use of a project management software, specifically Asana, to improve coordination on project timelines and deadlines. Asana will allow for clearer task assignments, more efficient distribution of resources, and improved collaboration within the team. It will also enhance coordination and efficiency when working with the Shared Mobility Team. > How will we know that our solution is successful? We will know the solution is successful by the team being able to assign projects and priorities to specific team members. The solution will also be successful if we are able to communicate priorities within the Parking Enterprise Division. > Users Ryan R , Curtis R , David B , Monique V, Timothy S , Jacob C , Ali M, Jose A , Joseph A > Sponsorship Joseph A > Which Strategic Direction 2023 “Mobility” indicators would this new application impact? ['System efficiency and congestion'] > Which Austin Strategic Mobility Plan goals would this new application support? ['None'] > Describe any workarounds you currently have in place or alternative solutions you've considered. We have tried a free version of Asana in the past that was helpful to display and assigning duties to my team. I have tried starting spreadsheets in the past to list out priorities but have struggled to get them updated. We have used whiteboards to list out priorities to help with organization. > Is there anything else we should know? I would like it as soon as possible. A project management software would be helpful to my team so we can operate and complete priority more efficiently and in a timely manner. > How have other divisions/departments/cities addressed similar challenges? To my knowledge other teams have requested a project management software. The Shared Mobility team within the Parking Enterprise has also requested parking management software to handle their work loads and balance their work among their team members. > Requested By Ryan R. Request ID: DTS26-132200 Workgroup: Parking Services, Type: IT Support, Team: DTS Operations2026-02-03T21:54:092026-03-11T15:00:152026-03-11T15:00:15false21112975, 53838164389341565126682openCSD## Tue 2/3/26 - from Jonathan via Teams (summarized): * When applicants submit their EOI, they can include an additional contact. * This shows up on the Application and Cycle level. * Before renewals, there was only the Application record and staff could edit it, including making changes and updates to the Additional Contact details. * Now that the program is managed from the Activation Cycles, we can no longer edit the Additional Contact information. * We need a way to track Additional Contact updates through the staff portal. * Immediate workaround: add a note to the Application with this information. * I told Jonathan I would create the issue and for now, the Note would be the best workaround. * Possible small build: add an Edit Additional Contact option. * Question: would this make sense on the Cycle level and we could push the latest information up to the parent as well? This would not add a new edit form to the Application but rather fold in the feature on the existing Edit Activation Cycle level. This would also retain the cycle-specific Additional Contact on past cycles but the active cycle Additional Contact changes would update on the Application parent, keeping the Application "case folder" always up-to-date. Team: Apps, Type: Enhancement, Product: Smart Mobility Office Portal, Workgroup: CSD, Project: NBP Migration2026-02-03T21:53:442026-02-03T21:54:40false7612723389338235826681closedClosedOCE > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. Monitor has gone totally dark. > How soon do you need this? Urgently — Critical that this is addressed today > Requested By Floyd B. Request ID: DTS26-132195 Type: IT Support, Impact: 3-Minor, Workgroup: OCE, Team: Tech Services, Product: O3652026-02-03T21:45:322026-02-04T14:07:432026-02-04T15:49:57false133022703389329171926680closedClosedSMDIn an effort toward enhancing the interoperability with the COA Parking Inventory and the Signs Inventory, I have been making a thorough clean-up of parking signs located within P2P Districts in Austin. This is relevant as ongoing maintenance / QC of the Parking Inventory dataset is intricate and complex, and moreso as this QC process utilizes the signs_specifications_actuals which is the raw precursor to the signs data. However, it would be much more efficient if we can enable use of the official, actively maintained Signs Inventory dataset for QC of the Parking Inventory data. The alternative is that both teams are basically repeating each other's work in various ways, referencing Knack and google street maps to verify location, when in fact this has already been done and can be referenced directly for more immediate and effective updates to the data. Specifically, I am making updates based on Parking Sign 'Replacements' in the signs_specifications_actuals, from September 2024 to roughly December 2025. This is because we have not historically performed standard QA/QC on incoming sign replacements, and the complex parking regulation signs in some of the P2P districts are subject to frequent sign replacements, and very often, changes to the regulation in effect are never captured because this work is being recorded as a replacement, rather than an install or removal. Thankfully, I have helped coordinate with Daniel S to add these parking-related MUTCD codes to the list of codes where replacements are appended to the sign asset data for standard QC. This way, we will be capturing and updating parking sign data much more consistently, as no updates or changes to parking restrictions will be missed simply due to mistaken capture as a replacement, which is intended to reflect true 1 for 1 replacements. Workgroup: SMD, Type: Data, Team: Geo, Project: Parking Inventory, Product: Signs GIS QA/QC Support2026-02-03T21:19:442026-03-18T19:58:552026-03-18T19:58:55false188904275389312015326679openIn ProgressDTSImplement "Services" as a third high-level category of DTS’s work so that we can better track and present all the work DTS does outside "Projects." Services are defined as "ongoing consultation, training, and assistance to improve the use of data and technology." Currently, we capture a handful of services by referring to them as "Products" on the website. <img width="1333" height="842" alt="Image" src="https://github.com/user-attachments/assets/b4c73603-1ba6-4f4c-92a2-388a218acabb" /> ### Purpose - Represent DTS work outside projects, e.g. most of what Tech Services does, lots of Geo’s work; the routines we run to keep the lights on - Conceptually cleaner than calling ongoing support areas, e.g. O365 Support or Emergency Management Support, “Products” - [Notes](https://docs.google.com/document/d/1SA3iEyfiBlnxgx2miYn5EncVeUrQyOtUfAk-93574z8/edit?tab=t.2uoxskykekzg#heading=h.z6umisbahwox) ### To do - [x] Create a Service Index GitHub issue [template](https://github.com/cityofaustin/atd-data-tech/issues/new?template=-all-purpose--service-index.md) #27013 - [ ] Create a Service Index GitHub form - [x] Update [existing `Service:` labels to `DTS Team:`](https://docs.google.com/spreadsheets/d/1YstfW7rYZU13VKU2k--XrteOYHl7SADZU4KDm-XhYVQ/edit?gid=1617390557#gid=1617390557) - [x] Update ATD Service Bot script to apply`Team:` labels #27043 - [ ] Define the list of DTS Services ([column C](https://docs.google.com/spreadsheets/d/1BsOklJsJiIIqdlmtNtr9peL3URS7Hdu9RVj4D97701k/edit?gid=1382085411#gid=1382085411)) & Types ([column D](https://docs.google.com/spreadsheets/d/1BsOklJsJiIIqdlmtNtr9peL3URS7Hdu9RVj4D97701k/edit?gid=1382085411#gid=1382085411)) - types are buckets within a service - [ ] Write a super short description ([column E](https://docs.google.com/spreadsheets/d/1BsOklJsJiIIqdlmtNtr9peL3URS7Hdu9RVj4D97701k/edit?gid=1382085411#gid=1382085411)) of each Service & Type - which will be the GitHub label descriptions - [ ] Review the list to see if any services should be combined into a broader DTS service - make those updates if so - [ ] Create a concise service index for each Service #27034 - [ ] QC index & image, create & add Service/Type labels - Kate/Amenity - [ ] Add Services to [Austinmobility.io](https://austinmobility.io) #28021 Workgroup: DTS, Team: Product, Epic, Type: Enhancement, Product: DTS Website, Project Index, Project: DTS "Services"2026-02-03T20:40:552026-05-15T21:15:35true110200023382309944426361closedClosedTEDTED has completed their citywide 25mph speed limit updates with changes made to the existing_proposed_public feature service. These updated values need to be capture within the CTN.Workgroup: TED, Team: Geo, Type: Enhancement2026-01-16T18:17:202026-01-16T18:21:202026-01-16T18:21:21false80716478389311359526678closedClosedFinance > What application are you using? Finance & Purchasing Portal > Describe the problem. I am looking to be added to the finance & purchasing portal so that I can add requests but also see requests that come in since I am in the finance group. > How soon do you need this? Soon — Within a week > Is there anything else we should know? I'm hoping to get access in time for January financial close on 02/05/2026, but if that's not possible it's no big deal. > Requested By Melissa B. Request ID: DTS26-132190 Workgroup: Finance, Type: IT Support, Team: Product, Product: Finance & Purchasing Portal2026-02-03T20:39:092026-02-04T20:56:162026-02-04T20:56:16false170656233389294489526677closedClosedOCE > What application are you using? Other / Not sure > Describe the problem. Need help with presentation in the Moontower Conference room at Ben white at 1:30 > How soon do you need this? Urgently — Critical that this is addressed today > Requested By Lisa G. Request ID: DTS26-132185 Type: Other, Impact: 1-Severe, Workgroup: OCE, Team: Tech Services, Type: Hardware Support2026-02-03T19:57:102026-02-05T14:30:162026-02-05T14:30:16false133022703389285591226676closedClosedROW > What application are you using? Other / Not sure > Describe the problem. Request for hotspot box for laptop > How soon do you need this? Soon — Within a week > Requested By Jamie A. Request ID: DTS26-132180 Workgroup: ROW, Type: Other, Team: Tech Services, Type: Hardware Support2026-02-03T19:36:162026-02-05T14:32:092026-02-05T14:32:09false68443907, 133022703389279207526675closedClosedATSD > What application are you using? Other / Not sure > Describe the problem. Laptop screen is broken. JB is working on replacement. > How soon do you need this? Flexible — An extended timeline is OK > Requested By Maddie S. Request ID: DTS26-132175 Workgroup: ATSD, Type: IT Support, Team: Tech Services2026-02-03T19:21:132026-02-12T12:57:212026-02-12T12:57:21false235511404389275029126674closedClosedSBO > What application are you using? Human Resources Portal > Describe the problem. Please give Quincy S the same permissions in the HR Knack portal as Greg G -- Quincy will be taking over Greg's duties. Quincy will also need additional permissions in the SBO portal, matching Greg's, for the same reason. > How soon do you need this? Soon — Within a week > Is there anything else we should know? We're trying to get Quincy up to speed and take stuff off Greg's plate so that Greg can concentrate on his new duties since his promotion. > Requested By David A. Request ID: DTS26-132170 Type: IT Support, Team: Product, Product: Human Resources Portal, Workgroup: SBO2026-02-03T19:09:072026-02-03T19:28:252026-02-03T19:28:25false170656233389250063026673closedClosedOSEZach has suggested as a secondary, less urgent task if we have time, that it could be good to add metadata for layout files and map files within the shared Map Requests project. This can be done pretty easily from the Catalogue view, and we would be creating brief summary, a thumbnail, and other information as necessary for these different items. This should not be treated as an urgent task but more of an enhancement for when we are not busy or occupied with other tasks. This would make the catalogue more informative and more organized.Workgroup: OSE, Team: Geo, Type: Documentation2026-02-03T18:03:502026-03-06T21:22:522026-03-06T21:22:52false188904275, 257606720389248933526672closedClosedMobility Services# Background Want to ensure applications (regardless of whether they are new, existing, joining) have a single place to start, join or continue their applications. ## Goal Our goal is to test the account and application creation flow w/ Paul and Jacob on Thursday (2/5). ## To prep for testing we want to: ### 1. Make a new My Account Page that’s the central hub for applicants to take action - Builder notes: Copy My Account Page in Prod, put it behind test role, set up page rules so that testers or (by email) so that testers land on the new My Account Page - Update the New My Account Page to match the mock up (quick action buttons) - Quick action buttons bring applicants to start, join or view account details Link to mockup in Miro [HERE](https://miro.com/app/board/uXjVNj7uM5A=/?moveToWidget=3458764658005817487&cot=14) <img width="746" height="762" alt="Image" src="https://github.com/user-attachments/assets/7a51c4e7-2401-4d4b-a552-a8df5c02ee36" /> ### 2. Update the language on the Getting Started pages and in the invitation email sent to additional holders. | [Gettings Started w/ a New Application](https://miro.com/app/board/uXjVNj7uM5A=/?moveToWidget=3458764657996701812&cot=14) | [Getting Started w/ an Existing Application](https://miro.com/app/board/uXjVNj7uM5A=/?moveToWidget=3458764657997221738&cot=14) | [Email to Invitee](https://miro.com/app/board/uXjVNj7uM5A=/?moveToWidget=3458764658007878538&cot=14) | | ---- | ---- | ---- | | <img width="674" height="749" alt="Image" src="https://github.com/user-attachments/assets/47160382-d6f3-467b-908d-2a6fab223352" /> | <img width="811" height="499" alt="Image" src="https://github.com/user-attachments/assets/8856348d-e0ea-4689-9963-5c382975b9c1" /> | <img width="646" height="374" alt="Image" src="https://github.com/user-attachments/assets/5c3fd23c-5b96-4468-bfbd-9a36dff1ee93" /> | ### 3. Set up for testing Give Jacob and Paul the test user role ahead of our Sprint Review for the test emails hidden in the comments here... Team: Apps, Workgroup: Mobility Services, Product: Mobility Services Portal, Project: MSP Operating Authority2026-02-03T18:00:562026-02-17T17:33:432026-02-17T17:33:43false31259724389244885326671closedClosedMobility Services# Background While testing the operating authority application flow, I noticed that we could make it easier for applicants to complete this step by clarifying the language on the CTAs and showing applicants that have been invited to apply to communicate that additional holders were successfully added. ## Invite Holder Page | Before Adding Holder | After Adding Holder | | ---- | ---- | | <img width="747" height="600" alt="Image" src="https://github.com/user-attachments/assets/e2347d9f-4853-451c-8c16-f5100850491e" /> | <img width="780" height="589" alt="Image" src="https://github.com/user-attachments/assets/bdfcd8fa-530d-4304-ba29-4408fb2d6440" /> | Team: Apps, Workgroup: Mobility Services, Product: Mobility Services Portal, Project: MSP Operating Authority2026-02-03T17:49:442026-02-03T17:55:172026-02-03T17:55:17false31259724389170818226654closedClosedOCE> What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. My Outlook is offline and not showing connectivity. > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? Communication purposes Please send JB S > Requested By Error :( Nicholas M Request ID: DTS26-132130 Type: IT Support, Impact: 1-Severe, Workgroup: OCE, Product: O3652026-02-03T15:00:512026-02-06T13:37:312026-02-06T13:37:31false133022703, 235511404389242744526670closedClosedMobility Services# Background As part of adding Operating Authority to the Mobility Services Portal, we made some updates to the My Application page to make it easier for applicants to start, join an existing or continue with their application. As part of go-live prep, we need to apply changes on the new My Application Page to the existing My Application page. The slug wouldn’t change. We’d need to check if the submit rules or buttons need to be updated to direct to the new page. See our meeting notes [HERE](https://docs.google.com/document/d/1tnARH23eMXwpBx4f9XA1aOvwocoQsXAKLiRyrBBCGrU/edit?tab=t.0#bookmark=id.v50orr6ackav) # Go-Live Prep (March 25th-30th) - [x] Check Email rules linking to old pages (my-account and my-applications) - Confirmation Email - [x] Check Page Rules linking to old pages (my-account and my-applications) - [x] Check Rich Text linking to old pages (my-account and my-applications) - Available Services - [x] **Thursday, March 26th** | Set a page rule announcement on old pages (my-account and my-applications announcements - Draft page rule announcement language - [x] Change page slug of the new page (my-account-new into my-applications during go-live) - [x] **Friday, March 27th at 4pm** | Apply the changes around - [x] **Monday, March 30th** | Delete old My Applications during go liveTeam: Apps, Workgroup: Mobility Services, Product: Mobility Services Portal, Project: MSP Operating Authority2026-02-03T17:44:472026-03-30T19:25:412026-03-30T19:25:41false31259724389241443326669closedClosedMobility Services# Background A collection of tasks that we need to do to prepare the Mobility Services Portal and the Operating Authority experience to go live. Team: Apps, Workgroup: Mobility Services, Product: Mobility Services Portal2026-02-03T17:41:492026-05-01T14:15:492026-05-01T14:53:24true7612723389239025526668closedClosedROWPaloma is showing to have reviewed thousands of submittals, though there's likely only 3 max that exist with her as the reviewer. <img width="1250" height="1372" alt="Image" src="https://github.com/user-attachments/assets/52f3c852-2a4b-48e1-babd-3c1f43473540" />Workgroup: ROW, Type: Bug Report, Impact: 3-Minor, Team: Apps, Product: ROW Portal2026-02-03T17:35:102026-04-23T16:55:542026-04-23T16:55:54false49930868, 67915167389231428726667closedClosedATSD > What application are you using? Other / Not sure > Describe the problem. Help with setting up in conference room > How soon do you need this? Urgently — Critical that this is addressed today > Requested By Caitlin D. Request ID: DTS26-132165 Workgroup: ATSD, Type: Other, Impact: 1-Severe, Team: Tech Services2026-02-03T17:15:242026-02-03T17:35:522026-02-03T17:35:52false68443907, 133022703389231420826666closedClosedSMS > What application are you using? Other / Not sure > Describe the problem. Public WIFI at 1501 Toomey seems to have gone out. Internet Browser: Chrome > Requested By Michael M. Request ID: DTS26-132160 Type: Bug Report, Impact: 3-Minor, Workgroup: SMS, Team: Tech Services2026-02-03T17:15:232026-02-05T14:35:142026-02-12T21:22:27false68443907, 133022703389225770926665closedClosedHR > What application are you using? Other / Not sure > Describe the problem. Would like to borrow a laptop for the Leadership Bootcamp Training > How soon do you need this? Soon — Within a week > Is there anything else we should know? By 8am? Went to the tech office and picked one up > Requested By Hannah B. Request ID: DTS26-132155 Workgroup: HR, Type: IT Support, Team: Tech Services2026-02-03T17:03:082026-02-05T19:52:072026-02-05T19:52:27false133022703389224843526664closedClosedSDD > What application are you using? Other / Not sure > Describe the problem. Cannot paste anything into the G drive Internet Browser: Other > Requested By Tomci A. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/698228eb936435c2ad1f2e49/screenshot20260203105652.png) (15.17kb) Request ID: DTS26-132150 Workgroup: SDD, Type: Bug Report, Impact: 2-Major, Team: Tech Services2026-02-03T17:00:582026-02-03T18:25:062026-02-03T18:25:07false68443907, 133022703389218247526663closedClosedVZUser's need the ability to transfer data from temporary crash records so that important notes can be preserved. On the **Crash details** page, add a modal that appears when the user clicks the **Delete** button. The modal should present a form where the user can use a combo box to select a crash to which data will be transferred. * Modal is opened by clicking the **Delete** button <img width="1432" height="556" alt="Image" src="https://github.com/user-attachments/assets/ee1cbbff-38c4-4819-b216-fa3f2df57412" /> * Modal form presents a combox box. "Delete" is disabled unless the user toggles the **I don't want to transfer data** toggle <img width="535" height="463" alt="Image" src="https://github.com/user-attachments/assets/1fae843b-d61d-4aa2-8658-1f187c277a83" /> * Delete enabled <img width="546" height="466" alt="Image" src="https://github.com/user-attachments/assets/5d736d25-7aea-4659-9823-ca8a4269a5f0" /> * If a crash is selected, display text that lists the information that will be transferred <img width="547" height="466" alt="Image" src="https://github.com/user-attachments/assets/d2128cd0-1521-458d-8850-aeae7c4d3e15" /> * On submit, if a crash was selected, navigate to that crash details pageTeam: Dev, Need: 1-Must Have, Workgroup: VZ, Product: Vision Zero Crash Data System2026-02-03T16:47:162026-03-19T14:28:552026-03-19T14:28:55false5697474389157754026653closedClosedSBO > What application are you using? Other / Not sure > Describe the problem. Matt M Requesting desktop docking station setup and monitor for new employee, Corey J. > How soon do you need this? Soon — Within a week > Requested By Patricia M. Request ID: DTS26-132125 Type: Other, Workgroup: SBO, Team: Tech Services2026-02-03T14:33:122026-02-05T14:29:432026-02-05T14:29:43false133022703381456104226325closedClosedTED > What application are you using? Moped > Describe the problem. Would like access to Moped. > How soon do you need this? Soon — Within a week > Requested By Ravi D. Request ID: DTS26-131430 Workgroup: TED, Type: Other, Team: Product, Product: Moped2026-01-14T19:27:102026-01-14T22:59:112026-01-14T22:59:11false37249039389217768326662closedClosedVZAdd the ability to upload crash diagrams. Depends on https://github.com/cityofaustin/atd-data-tech/issues/26721. * Add an **Upload crash diagram** button to the crash diagram card. This should only be visible for non-read-only users for temp records when there is no diagram saved. <img width="475" height="495" alt="Image" src="https://github.com/user-attachments/assets/b2746029-b7fe-4f0f-b6e2-47edd62d4fc8" /> * A modal form will allow users to upload an image. This should be implemented in a similar manner to crash victim photo uploads <img width="830" height="245" alt="Image" src="https://github.com/user-attachments/assets/890ef91f-ed49-4d3e-a015-ddbed35fa423" /> * when viewing temp records that have diagrams, show an **Edit diagram** button in the card header that opens the upload modal <img width="488" height="582" alt="Image" src="https://github.com/user-attachments/assets/574b7c36-fbea-4c7d-813f-a211f11d3f04" />Team: Dev, Need: 1-Must Have, Workgroup: VZ, Product: Vision Zero Crash Data System2026-02-03T16:46:132026-03-20T19:05:592026-03-20T19:05:59false67130963389209614026661closedClosedOPM > What application are you using? SMD Data Tracker > Describe the problem. Hello! Could I please get read-only access (if such a thing exists) to the Signs & Markings Data Tracker? We're making some improvements to their TPWstat dashboards and I want to see if they're already tracking their maintenance plan progress in there (I've already been checking out their Performance Measures PowerBI dash in the TPW Development space). > How soon do you need this? Soon — Within a week > Is there anything else we should know? I'd like access by end of week if possible so that I have enough time to ask for additional data from them if necessary. > Requested By Rachel V. Request ID: DTS26-132145 Type: IT Support, Team: Apps, Workgroup: OPM2026-02-03T16:27:092026-02-04T14:55:202026-02-04T14:55:27false61209591, 100615928389204241226660closedClosedTDS > What application are you using? ArcGIS > Describe the problem. Monthly request to update the TIA layer in TPW Development Review Web Map > How soon do you need this? Soon — Within a week > Requested By Nazlie S. Request ID: DTS26-132140 Type: Data, Team: Geo, Workgroup: TDS2026-02-03T16:15:302026-02-10T16:18:242026-02-10T16:18:25false80716478389197936826659openThe Signs Inventory dataset has seen ongoing enhancements, with relatively large-scale coordinated efforts at improving the overall data accuracy, fixing known issues, refinements to standardization, consistency, and efficiency. There are additional efforts necessary in making this dataset effective and accurate. Several of these are in motion and some of these are ideas which still need scoping and exploration. This epic is used to track and organize these side projects and coordinated efforts, in order to build a clearer picture of the end goal and the work ahead so that we can reap the fruits of all the work we have put in so far. **Alignment Efforts: Parking Inventory and Signs Inventory** The Sign Assets data is not only used for internal maintenance tracking, Parking Enterprise does not maintain separate plans or records for use in updating and maintaining the Parking Inventory GIS, they rely on reviewing Signs_Specifications_Actuals (the precrusor data which feeds new installs and removals into the Signs Inventory). One of the achievable goals I have with the signs dataset is a larger scale 'alignment' of these two datasets. This entails some significant clean-up and improve our signs dataset. Additionally, there should be coordination with SMD in updating the Photo_URL field in the signs data to include the photo URLS for new signs since we transitioned to Knack, as currently only the oldest data contains a URL. This would be rather simple, as the Knack Photo URL already exists and can be joined from the signs_specifications_actuals dataset. At minimum, the consequence of this effort would enable QC of the Parking Inventory to rely on the actively maintained and more precise Signs Inventory, rather than the raw Knack data.Type: Data, Team: Geo, Project: DTS GIS QC Support for SMD, Product: Signs GIS QA/QC Support2026-02-03T16:01:372026-02-05T18:38:12true188904275389189584826658closedClosedVZIn order to do https://github.com/cityofaustin/atd-data-tech/issues/26609, we need to add **Collision Type** to our [public crashes dataset](https://data.austintexas.gov/Transportation-and-Mobility/Austin-Crash-Report-Data-Crash-Level-Records/y2wy-tgr5/data_preview). ### Todo 1. Add the collision type field to the `socrata_export_crashes_view`. You can join this field to crashes on `crashes.fhe_collsn_id = lookups.collsn.id`. Let's call this this field `collsn_desc` to be consistent with the `crashes_list_view`. 2. Add the field to the crashes dataset. The label should be **Collision type** 3. Run the Socrata export ETL to backfill this column in the dataset Team: Dev, Need: 1-Must Have, Workgroup: VZ, Product: Vision Zero Crash Data System2026-02-03T15:42:472026-02-19T23:31:452026-02-19T23:31:45false12474808389183906026657closedClosedAWU and SBOUTIL has requested service addess NOT location, be added to the reports. Currently we are not calling for service address in any of the open data portal dataset. Requeest to add Service Address to most appropriate dataset, most likely Work Orders. Please advise if further information or details are needed. ⏰ This is a request from Jim D. - @ChristinaTremel <img width="957" height="601" alt="Image" src="https://github.com/user-attachments/assets/adad991a-a583-46eb-a8e0-f1535c16a50c" /> **Builder Request** - @Charlie-Henry ``` - Request to pull Service Address Description into Open Data Portal. - Example: 11501 TICKFORD DR ```Type: Open Data, Team: Data Science, Product: Maximo2026-02-03T15:29:312026-02-13T18:19:232026-02-13T18:19:23false30810522, 134445095389174823326656closedClosedSBO > What application are you using? Other / Not sure > Describe the problem. I spoke with Matt - I would like to have desk monitors holder to be moved. > How soon do you need this? Soon — Within a week > Requested By Monika S. Request ID: DTS26-132135 Type: Other, Workgroup: SBO, Team: Tech Services2026-02-03T15:09:082026-02-17T16:19:052026-02-17T16:19:30false133022703, 138721851, 164183211389173465226655closedClosedVZOn the [VZ x Moped dashboard](https://app.powerbigov.us/groups/me/reports/a98f989c-d78c-4d65-9538-aa6b85901f50/02012e4a49129000b006?ctid=5c5e19f6-a6ab-4b45-b1d0-be4608a9a67f), modify the **Crash Severity** labels as follows: * Fatal Injury -> **Fatal** * Suspected Serious Injury -> **Serious injury** * Suspected Minor injury -> **Minor Injury** * Unknown, Possible Injury, and Not Injured -> group into a single **Other** option This needs to be done for both the Components and the Projects views. <img width="455" height="390" alt="Image" src="https://github.com/user-attachments/assets/186ffe8f-873d-4348-a338-2df6a38a4b8f" />Team: Dev, Need: 1-Must Have, Workgroup: VZ, Product: Vision Zero Crash Data System, Project: Mobility Project Impact Analysis2026-02-03T15:06:172026-02-03T17:32:002026-02-03T17:58:37false30810522388811306226652closedClosedOSE > What application are you using? ArcGIS > Describe the problem. Q2 2026 ACE/ Road Event Map. SCD and TCP included. Contact M. Lacy if any questions. May not need to include all the partial closure information for lane reductions. Be sure to include no parking areas, TNC, and Local Traffic Only areas. > How soon do you need this? Soon — Within a week > Requested By Michael L. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/696aa0096886b13bdf91d221/tcp_apv_v3_q2stadium_20250324.pdf) (8.48mb) Request ID: DTS26-131535 Workgroup: OSE, Type: Map Request, Team: Geo2026-02-02T23:26:542026-02-02T23:28:382026-02-02T23:28:38false114594205388810175626651closedClosedOSEWorkgroup: OSE, Type: Data, Team: Geo, Product: AMANDA, Type: GIS Web Application2026-02-02T23:21:212026-02-02T23:22:042026-02-02T23:22:04false114594205388807191926650openHR> Describe the problem. Evaluate existing Communication Access Realtime Translation (CART) software or transcription solutions already available within City either by existing contracts or AHR or ATS recommendations. This is needed to support an employee with an approved ADA accommodation requiring real-time transcription services. Context: CART (Communication Access Realtime Translation) services provide rea-time, word-for-word transcription of spoken communication for individuals who are deaf or hard of hearing. CART may already be available through existing city resources or software contracts; confirmation is required prior to new procurement. Priority: Urgent — needed within a week. Rita M.: _"I would like this to be an urgent matter as the employee we are seeking transcription services for has been approved for an ADA Accommodation for these services are needed._" Workgroup: HR, Type: IT Support, Team: Apps, Need: 1-Must Have, Type: Research, Provider: ATS, Team: DTS Operations2026-02-02T23:09:102026-02-27T16:30:39false53838164388790424326648closedClosedIn order to aid with managing and reducing the backlog of GIS QA/QC needed for PE's ACRI Parking Inventory data, I am providing limited support in helping review sign specifications actuals data and making necessary updates to the parking inventory layers. In coordination with Ryan P., Grant and I are going to be going through the data in a reverse chronological order, starting from December 2023 toward January 2020. Type: Data, Team: Geo, Project: Parking Inventory2026-02-02T21:56:072026-02-06T20:52:402026-02-06T20:52:40false188904275388789281426647closedClosedSMDThis is a weekly recurring ticket for ongoing GIS QA/QC support for SMD for keeping their data up-to-date. Regular QA/QC of SMD Sign Assets. New work orders for sign asset installs and removals are loaded into the dataset on a weekly occurrence. As the quantity of incoming sign asset data varies, the level of work and amount of time spent also varies. Generally, I tend to spend anywhere from 4 to 30 hours performing QA/QC on this dataset. Workgroup: SMD, Type: Data, Team: Geo, Project: DTS GIS QC Support for SMD2026-02-02T21:50:422026-02-06T20:52:362026-02-06T20:52:36false188904275388786065426646open### DESCRIPTION: As a system, when a reject attempt is added to the Permit Case Manager process, update the folder status to "Resubmittal Incomplete" and send updated email notification. ### USER ROLES: UC Case Managers ### FOLDER/SUBTYPE/WORKTYPE: UC/All Subtypes/All Worktypes ### ACCEPTANCE CRITERIA: 1. When a REJECT attempt is added to the "Permit Case Manager" process, change the application status to "Resubmittal Incomplete" instead of "Awaiting Update". 2. Retain the current behavior of the processes' statuses upon adding the reject attempt to the Permit Case Manager Process. 3. Send an email considering the following rules. - Retain the current Recipients of the email. - Add recipients: CIP Project Manager and CDS Project Manager. - Remove Recipients: Previous Applicant (People Type) 4. Update the email template that goes out upon adding the reject attempt to the Permit Case Manager Process. <img width="1307" height="721" alt="Image" src="https://github.com/user-attachments/assets/76cecade-2035-46ec-99bf-3f935455886d" /> Impact: 3-Minor, Need: 1-Must Have, Product: AMANDA, Status: Awaiting Response, Team: AMANDA, Project: UC Resubmittals2026-02-02T21:36:232026-05-11T16:00:04false51717169, 167787744388777099326645closedClosedDTS > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. I am looking to help the new geo employee, Kyle A., gain access to the Office of Special Events SharePoint site. He does not have access to this, and he will need access for being able to support OSE with future map requests. > How soon do you need this? Soon — Within a week > Requested By Owen M. Request ID: DTS26-132115 Workgroup: DTS, Team: Apps, Type: Sharepoint, Product: O3652026-02-02T20:57:122026-02-02T22:02:512026-02-02T22:03:47false21112975, 100615928388770755826644closedClosedTPWUpdate Cap Metro Feature Layers on GISMAINT with January 2026 Data. https://austin.maps.arcgis.com/home/item.html?id=9c88fc1a8dc04a1dab90e1965d00a14a https://austin.maps.arcgis.com/home/item.html?id=be6240b8b01a4b0cb5824e55632e11ec [https://austin.maps.arcgis.com/home/item.html?id=9861be29463d40d09024449267b5df](https://austin.maps.arcgis.com/home/item.html?id=9861be29463d40d09024449267b5df92) [92](https://austin.maps.arcgis.com/home/item.html?id=9861be29463d40d09024449267b5df92) https://austin.maps.arcgis.com/home/item.html?id=b46e518ce2c3474598df72c5c6c8293eType: Data, Team: Geo, Workgroup: TPW2026-02-02T20:30:542026-02-03T22:15:402026-02-03T22:15:40false80716478388653608926625closedClosedParking Services > What application are you using? Other / Not sure > Describe the problem. I just need a new wireless keyboard for my desk/laptop, because some of the keys stick on my current keyboard. Thanks. > How soon do you need this? Flexible — An extended timeline is OK > Requested By Joseph D. Request ID: DTS26-132085 Workgroup: Parking Services, Type: IT Support, Team: Tech Services2026-02-02T15:24:102026-02-05T20:21:362026-02-05T20:22:01false164183211388767693226643openOPM > What application are you using? Other / Not sure > Describe the problem. We have a new process improvement project from Richard. The ask is to start at TPW AI forum, details are in this draft charter https://cityofaustin-my.sharepoint.com/:w:/g/personal/alyssa_parra_austintexas_gov/IQAvsdAUu7V0SJnpIu_wgFpTASwhef6N7MqWt5M8z_W3KM0?e=n1dIpd Step one for the project is to finalize the above draft charter. Ask is for someone from DTS to work with us on this project, either as part of the project team 2-5 hrs/month for planning & forum meetings, or a SPOC we could include as needed for consultations. > How soon do you need this? Flexible — An extended timeline is OK > Is there anything else we should know? As soon as someone could be identified, the sooner we could get DTS guidance into this new process. > Requested By Alyssa P. Request ID: DTS26-132110 Type: Other, Workgroup: OPM2026-02-02T20:18:092026-02-03T20:24:09false53838164, 110200023388761591726642openUrban Trail Child Ticket Discussion on how the Project Coordinator creates and assigns child work orders in hopes that DTS Maximo can assist with creating and bulk loading into Maximo. Currently done manually. Type: Data, Product: Maximo, Team: Maximo, [Workgroup] Mobility / Urban Trails2026-02-02T19:54:052026-04-21T18:43:58false133040608, 134445095388761582826641closedClosedHRJennifer HR # Goal: As a Tech Services staff member, I do not know when Temporary and Contractor Hires are being onboarded and the team needs to know in order to prepare and deploy equipment. ## Flow 1: Temporary Hires - HR is told by Hiring Manager they want to hire a Temp - HR set ups offer letter when Temp has been chosen - HR<>Hiring Manager coordination, but Tech Services is out of the loop ## Flow 2: Contractor Hires - Hiring Manager decides to hire a contractor - Contractor Agency<>Hiring manager are coordinating - Both HR and Tech Services is out of the loop To support the communication about Temporary and Contractor Hires, we've decided to develop a solution to track Temporary and Contractor Hires. Workgroup: HR, Type: Feature, Team: Apps, Product: TPW Hire2026-02-02T19:54:032026-03-04T23:51:272026-03-04T23:51:27true21112975388750935026640closedClosedOCE > What application are you using? Other / Not sure > Describe the problem. We need assistance setting up for a meeting with a rep from Google today. This is at Ben White Please send your Matt > How soon do you need this? Soon — Within a week > Requested By Lisa G. Request ID: DTS26-132105 Type: IT Support, Workgroup: OCE, Team: Tech Services2026-02-02T19:15:252026-02-03T16:50:232026-02-03T16:50:23false133022703388749014126639closedClosedHR > What application are you using? Other / Not sure > Describe the problem. Assistance needed in-office with Pecos printer; toner needs replacing. > How soon do you need this? Urgently — Critical that this is addressed today > Requested By Sonia B. Request ID: DTS26-132100 Workgroup: HR, Type: IT Support, Impact: 1-Severe2026-02-02T19:09:122026-02-03T13:59:212026-02-03T14:14:14false133022703, 164183211388722279226638closedClosedHRReview Post Interview process on PCN 55555Workgroup: HR, Team: Apps, Type: Documentation, Project: Digitize Interview Management Process2026-02-02T17:53:372026-02-19T18:20:372026-02-19T18:20:37false21112975, 170656233388721534226637closedClosedVZAs a follow-up to https://github.com/cityofaustin/atd-data-tech/issues/26047, add the ability to delete a victim photo. 1. Add a **Delete** button to the modal which should be visible when an image has already been saved (ie there is actually an image that can be deleted). Use the `LuTrash` icon in the button label. 2. When the button is clicked, show a confirmation modal to confirm w/ the user that the image will be deleted 3. While the image is deleting, disable the save/cancel buttons and prevent the modal from closing <img width="1802" height="1526" alt="Image" src="https://github.com/user-attachments/assets/a52c5877-0cc4-4d20-a8b6-9ebd97874c99" /> <img width="934" height="352" alt="Image" src="https://github.com/user-attachments/assets/1163e5d9-855e-44d5-a58e-ea37a777e03c" />Team: Dev, Need: 1-Must Have, Workgroup: VZ, Product: Vision Zero Crash Data System2026-02-02T17:51:462026-02-19T23:29:202026-02-19T23:29:20false67130963388707756826636closedClosedDTS### We will meet with ATS-Geo on 2/12/26 to gather the project work they've already done and prepare DTS to take ownership of the project. 1. What has already been done? 2. What documentation exists? 3. Are there known risks? 4. Who from ATS-GEO can we include as a project member? Type: Meeting, Workgroup: DTS, Product: ROWPACT, Project: ROWPACT Replacement2026-02-02T17:16:452026-02-10T21:09:362026-02-11T16:17:54false49930868, 114594205388706882526635closedClosedThis week (2/2-2/6), I will be aiding Kyle A in getting oriented with the Signs GIS QA/QC process. This includes setting up and optimizing an ArcGIS project, and at least several reviews for gaining a solid understanding of the process, datasets, and relevant background or nuances in this process. I have given Kyle my signs documentation and we will use this week to get a more solid footing and grasp of the process so that Kyle can hold a more extensive review and review session with Daniel S toward the second half of this week, which will allow Kyle to answer questions and possibly get started with ongoing signs QA/QC.Type: Training, Team: Geo, Project: DTS GIS QC Support for SMD, Product: Signs GIS QA/QC Support2026-02-02T17:14:382026-02-06T19:38:112026-02-06T19:38:11false188904275, 257606720388705841826634closedClosedVZRedesign the notes card so that it's easier to read and edit notes, and so that it takes up less space on the page. <img width="709" height="263" alt="Image" src="https://github.com/user-attachments/assets/364ecba6-db64-439f-91d8-4c18f10bf644" />Team: Dev, Need: 2-Should Have, Workgroup: VZ, Product: Vision Zero Crash Data System2026-02-02T17:11:492026-02-06T19:32:032026-02-06T19:32:03false14793120178304280812726closedClosedTPW- Office of Performance Management - ?Team: Dev, Type: Enhancement, Product: Moped, Workgroup: TPW2023-06-30T19:12:092024-04-17T15:12:572025-05-13T22:56:01false14793120388704862126633closedClosedHREnhancements based on Panel Member Details usability testing issue #26460 Diana and I completed 2 mock interviews with focus on Panel Member Dashboard\Details\Interview Responses Diana and Christina were Panel Members - Interviewed 2 Candidates **Suggestions** - [ ] Would like extra spaces - [ ] Would be nice to go to the next questions - automatically - [x] Attachments (PDF) preferred, doc was on the mock interview - [ ] Action Completed - button (when scoring is done) - [x] New page on Post Interview tab with scoring summary table (Note: there is a Interview Scoring table at the bottom of Interview Details page) - [x] Change HINT wording to use keywords to filter - [x] Unhighlight Rating field after Rating has been entered - [ ] Panel Member Dashboard - change title to Panel Member Access Code - [ ] We discussed possibility moving the Interview Responses to it's own tab <img width="99" height="44" alt="Image" src="https://github.com/user-attachments/assets/49b5f946-5ce8-418a-8a11-7df626906cf8" /> **Question:** - [x] View Interview Details | Interview Responses - why are Amenity's responses not displaying? Is it because we changed the field type we were entering responses into? **On the Fly Changes** Modal pop-up for Interview Schedule Interview Guide Qualifications Change button name “Minimum Qualifications” to Qualifications Changed Panel Member ID to “Panel member Access Code - including access code - interview id (136-41) Removed Interview ID field **Feedback update** Response truncate? (Rich Text), not out of the boxWorkgroup: HR, Team: Apps, Type: Enhancement, Project: Digitize Interview Management Process2026-02-02T17:09:452026-02-26T17:22:052026-02-26T17:22:26false21112975, 170656233388703735426632openIn ProgressROWWe are replacing the [ROWPACT](https://coacortexp.austintexas.gov/gvh/?viewer=rowpact&dev=true#) product, and taking over product ownership from Austin Technology Services. ## Background ROWPACT is an ATS managed application that allows users to locate, identify, and review ROW Permits and related activities in the right-of-way all within a single application. It is currently a GeoCortex application managed by ATS. Together with ATS, we have decided that DTS will take ownership of the application and manage the replacement project. ## Desired Outcomes Current ROWPACT users will be able to onboard to the new _(Experience Builder)_ ROWPACT and perform all functions they can perform in the current version. ## Scope & Deliverables We will deliver an AGOL Experience Builder application version of ROWPACT, and then ATS will deprecate the existing GeoCortex application. **In Scope:** - One to one replacement of existing features including map layers and app features. **Out of Scope:** - Anything not 1:1, unless required to deliver the MVP. ## Timeframe DTS took ownership of this project in Feb. 2026. The major work items are listed below and have not yet been scheduled. 1. Project/product handoff from ATS to DTS `Feb 12, 2026` 2. Project kickoff 3. Setup new XB spaces 4. Document existing features and rebuild them in XB 5. Testing & iterations 6. User training and communications 7. Release & stabilize ## Resources 1. Project Teams Site - [here](https://teams.microsoft.com/l/channel/19%3AHZTUtz3kkzrW2bDswexnSARIJXMUVeDcjpVe6TyHweA1%40thread.tacv2/General?groupId=13d69c16-c036-4953-9799-c04e7a249ab9&tenantId=5c5e19f6-a6ab-4b45-b1d0-be4608a9a67f) 2. ATS's Azure DevOps documentation - [here](https://cityofaustin.sharepoint.com/:w:/s/ROWPACTReplacementProject/IQBoD0u4uigoTKrfqpxNkS9oAVCyUdzj0XKL0rafN0e9CwM?e=MzBdGQ) <img width="1240" height="616" alt="Image" src="https://github.com/user-attachments/assets/be68cab4-afe6-430c-98d0-0f05e81b75c3" /> --- This Github issue represents an Austin Transportation and Public Works' [Data & Technology Services](https://austinmobility.io/) team project. Project status is documented regularly in the comments below. Workgroup: ROW, Type: New Application, Team: Geo, Project Index, Featured Project, Product: ROWPACT, Project: ROWPACT Replacement2026-02-02T17:07:182026-03-13T20:40:02true49930868388703257426631openDTS- [ ] Add `Street & Bridge Operations` - GitHub labels: `Product SBO Operations`, `Service: Apps` - Assign to: Christina T. - [ ] Add `ROWPACT` - GitHub labels: `Product: ROWPACT`, `Service: Geo` - Assign to: Tracy L. - [ ] Add `Mobility Services Portal`, - GitHub labels: `Product: Mobility Services Portal`, `Service: Apps` - Assign to: Hanna L. - [ ] Add `Office of the City Engineer` - GitHub labels: `Product: OCE Portal`, `Service: Apps` - Assign to: Hanna L. - [ ] Add `Office of the Director Portal` - GitHub labels: `Product: Office of the Director Portal`, `Service: Apps` - Assign to: Stephanie M. - [ ] Rename `Smart Mobility Office Portal` to `Community Services Portal` - GitHub labels: `Product: Community Services Portal`, `Service: Apps`, `Workgroup: CSD` - Assign to: Hanna L. - [ ] Rename Github Label: `Product: Smart Mobility Services Portal` to `Product: Community Services Portal` - Assign to: Hanna L. - [ ] Add `Urban Forestry Portal` - GitHub labels: `Product: Urban Forestry`, `Service: Apps` - Assign to: Christina T. - [ ] Add `TPW Hire` - GitHub labels: `Product: TPW Hire`, `Service: Apps` - Assign to: Stephanie M. - [ ] Add `Bike Benefit Portal` - GitHub labels: `Product: XXXX`, `Service: Apps` - Assign to: Karo E. - [ ] Rename `ATD Forms` to `TPW Forms` - GitHub labels: `Product: TPW Forms`, `Service: Apps` - [ ] Rename Github Label: `Product: ATD Forms` to `Product: ATD Forms` - Assign to: Karo E. **Initial ask from @TracyLinder** _We have onboarded a new product ROWPACT and need to add it to DTS' service request form._ _The form should connect to the GitHub product label `Product: ROWPACT`_ Workgroup: DTS, Team: Dev, Team: Apps, Team: Product, Type: Enhancement, Product: ROWPACT, Project: Update DT SR Workflow2026-02-02T17:06:092026-04-24T16:55:33false1463708388701930726630openTDS1. The new report (TDS Public Projects GF #26506), once built in Amanda, must be auto sent to the enterprise data portal every night similar to the existing report 99028. Issue #21684 Confirm with @TracyLinder how its done. 2. Path to the report: PowerBI-->Dataflow-->Workspace-->TPW Production-->TDS Dataflow. <img width="417" height="728" alt="Image" src="https://github.com/user-attachments/assets/c32e80e1-2c27-4bc4-ac77-54d81a49cebf" /> 3. The report, TDS Public Projects GF, must display in the alphabetical order under TDS Dataflow.Type: Data, Workgroup: TDS, Team: Data Science2026-02-02T17:03:002026-02-03T19:56:24false49930868, 167787744388693025926629closedClosedLDE### Debug: Why didn't the correct fee `ATPW-LDE Driveway Sidewalk Review` insert into the common invoice for 13641133? Ivan is unable to save his review determination due to a fee not being assessed. **Correct Fee Logic:** - When Prerequisite Reviews attempt is saved on the Coordinating Reviews (50007) , The ATPW-LDE Driveway Sidewalk Review fee will be inserted into the common invoice . This applies to all Sub Types in PR folders with ATPW-LDE Driveway/Sidewalk Review? info is marked as 'Yes'Type: Bug Report, Impact: 1-Severe, Product: AMANDA, Workgroup: LDE, Team: AMANDA2026-02-02T16:42:172026-03-30T15:47:092026-03-30T15:47:09false49930868, 51717169, 63309637388690998626628closedClosedFinance@dianamartin This came up after we worked with Aimee to get the contract list updated. Finance has not mentioned it as a problem. Is this something we should look further into? - Duplicate records are displaying on New Purchase Request | Contract Agreement Aimee\eCaprishelp has been researching this issue and has determined that: It looks like there are 'duplicate' MA rows because this view (DEPT_2400_MA_VW) is at the Vendor level <img width="1303" height="239" alt="Image" src="https://github.com/user-attachments/assets/1151989f-40ee-49a2-88f4-9313ff465cec" /> - The multiple contracts are displaying in Knack but we don't display the vendor name <img width="466" height="170" alt="Image" src="https://github.com/user-attachments/assets/cffbd606-e188-4629-91d6-1731ce9fec99" /> - My guess is the Requestor would select one of the contract records then select the appropriate Vendor in the Vendor Contact Information field <img width="600" height="99" alt="Image" src="https://github.com/user-attachments/assets/b81fe23f-3dea-4885-a511-abc69dc8f693" />Workgroup: Finance, Type: Data, Team: Apps, Product: Finance & Purchasing Portal2026-02-02T16:37:492026-02-02T20:40:412026-02-02T20:41:04false21112975, 170656233388685674826627closedClosedATSD > What application are you using? AMANDA > Describe the problem. Keyboard is stuck on letter/numbers > How soon do you need this? Urgently — Critical that this is addressed today > Requested By Paul M. Request ID: DTS26-132095 Workgroup: ATSD, Type: Other, Impact: 1-Severe, Team: Tech Services2026-02-02T16:27:082026-02-09T13:46:022026-02-09T13:46:02false164183211388662893626626closedClosedOOD > What application are you using? Other / Not sure > Describe the problem. Conference room set up > How soon do you need this? Flexible — An extended timeline is OK > Is there anything else we should know? Send to Mat ASAP > Requested By Lidia M. Request ID: DTS26-132090 Workgroup: OOD, Type: IT Support, Team: Tech Services2026-02-02T15:42:092026-02-02T16:44:162026-02-02T16:44:16false133022703193611675314205closedClosedOCE### Internal DTS prototype work session. 10/10/23 _Diana, Tracy_ - Prototype a solution for #12553Type: Meeting, Team: Apps, Workgroup: OCE, Product: OCE Portal2023-10-10T20:01:162023-10-10T21:06:062024-01-08T21:25:11false21112975, 49930868388650771426624closedClosedOPM > What application are you using? Other / Not sure > Describe the problem. Hi, I had to restart my computer this morning, and now the time is off on the system settings and I cannot log into Teams or Outlook on my desktop. I think I need admin permission to change the settings. Can you help with this? Internet Browser: Chrome > Requested By Stella S. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/6980bd53e807586f5d43f3e5/screenshot20260131011244.png) (20.91kb) Request ID: DTS26-132080 Type: Bug Report, Impact: 2-Major, Workgroup: OPM, Team: Tech Services2026-02-02T15:18:392026-02-02T19:10:142026-02-12T21:22:27false235511404388650764526623closedClosedOSE > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. I need a license for Adobe / PDF pro. > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? as soon as possible > Requested By Kris N. Request ID: DTS26-132075 Workgroup: OSE, Type: IT Support, Impact: 1-Severe, Team: Tech Services, Product: O3652026-02-02T15:18:382026-02-12T16:24:572026-02-12T16:24:57false235511404388650757626622closedClosedHR > What application are you using? Other / Not sure > Describe the problem. I've been out of the office for a month and cannot access the Z: Drive. It's asking for my network credentials, but when I enter my password, I get the message that the Password for this User has expired. However, when I logged into my computer today, I was not asked to update my password. > Requested By Tina S. Request ID: DTS26-132070 Workgroup: HR, Type: Bug Report, Impact: 1-Severe, Team: Tech Services2026-02-02T15:18:372026-02-02T15:37:432026-02-02T15:37:43false133022703388650748726621closedClosedUrban Forestry > What application are you using? Other / Not sure > Describe the problem. My laptop is not working, the internet will not work at all even when at docking station or connected to city phone hotspot. > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? I will need to use my laptop this week for many meetings and urgent tasks. Also I am the back up for 2 other supervisors who address tree emergency responses. > Requested By Olivia S. Request ID: DTS26-132065 Type: IT Support, Impact: 1-Severe, Workgroup: Urban Forestry, Team: Tech Services2026-02-02T15:18:352026-02-02T16:38:402026-02-02T16:38:40false68443907, 133022703, 138721851388650739826620closedClosedSBO > What application are you using? Human Resources Portal > Describe the problem. I am requesting for Quincy S (see commented out in edits) to get timekeeper access to the Knack time & attendance system for SBO. I will be handing off timekeeping duties to him, and I would like to begin training him soon. Thanks! > How soon do you need this? Soon — Within a week > Requested By Greg G. Request ID: DTS26-132060 Type: IT Support, Team: Apps, Product: Human Resources Portal, Workgroup: SBO2026-02-02T15:18:342026-02-04T15:38:302026-02-04T15:38:30false21112975, 170656233388650731626619closedClosedTED > What application are you using? Other / Not sure > Describe the problem. Can’t change password / can’t log in “Either because machine is unavailable or access has been denied” > How soon do you need this? Urgently — Critical that this is addressed today > Requested By Daniel K. Request ID: DTS26-132055 Workgroup: TED, Type: Other, Impact: 1-Severe, Team: Tech Services2026-02-02T15:18:332026-02-02T16:48:512026-02-02T16:48:52false133022703388642769326618closedClosedTPW St Elmo ## Device & User Information (first name and last initial, no last names) Printer & Tyler, S ## What's the problem? Issue with xerox bishop printer and need to do a software update reset. ## What did you do to resolve the issue Have contacted the xerox team and then checked on the printer latest software settings. Then the executive from xeroxes came up and we did a test, but it didn't work out and later confirmed that it might be my system issue as the print from other system comes pretty perfect.Type: IT Support, Team: Tech Services, Workgroup: TPW, Type: Hardware Support2026-02-02T15:02:542026-02-02T15:03:282026-02-02T15:03:28false133022703, 138721851388640948526617closedClosed St Elmo ## Device & User Information (first name and last initial, no last names) iPhone & Makee, P ## What's the problem? User reached me out asking to check his device as the phone logs do not pop up on the latest calls ## What did you do to resolve the issue I have tried to do a clear recent and then tested it by calling from my device but still the issue occurs, checked on the roaming and network settings, then I have reset the network settings, and it worked perfectly. Issue has been resolved and no further action needed.Type: IT Support, Type: Mobile Device Support (MDM), Team: Tech Services2026-02-02T14:59:482026-02-02T15:00:042026-02-02T15:00:04false138721851387714491526608closedClosedSBO BEN WHITE ## Device & User Information (first name and last initial, no last names) ## What's the problem? New employee account was messed up. Isiah G ## What did you do to resolve the issue Scott changed the users info in AD will check on MondayType: IT Support, Workgroup: SBO, Team: Tech Services, Type: Hardware Support, Provider: HR2026-01-30T19:53:512026-02-05T20:37:352026-02-05T20:38:00false68443907, 133022703387712879426607closedClosedHR, SBO ## Device & User Information (first name and last initial, no last names) ## What's the problem? JB spent time grabbing laptops and helping users to log in while juggling his normal responsibilities ## What did you do to resolve the issue Workgroup: HR, Type: IT Support, Workgroup: SBO, Team: Tech Services, Type: Hardware Support2026-01-30T19:48:482026-01-30T19:49:092026-01-30T19:49:09false235511404388634902126616openReceived automated reminder to delete dispatch resource tracking logs in Parking Enterprise Portal and reference [the Dispatch Resource Tracking Log Archiving wiki](https://app.gitbook.com/o/-LzDQOVGhTudbKRDGpUA/s/-LzNSSXajDFpzOv2IhIv/parking-enterprise/dispatch-resource-tracking-log-archiving) --- ### Delete Tracking log from Parking Enterprise Portal - [ ] Log into Parking Enterprise Portal application - [ ] Navigate to dispatch_resource_tracking_log object - [ ] As a validation check, we first filter the object to see how many records will be deleted. Use the object filters to select records that meet the following criteria: - [ ] Status is Marked for Deletion - [ ] CREATED_DATE is **before one month ago** (ex. if Today's date is 7/8/21, enter 6/8/21) - [ ] After applying the filters, verify that the results appear as expected, and note how many records will be deleted. - [ ] Now it's time to batch delete the tracking log records. From the dispatch_resource_tracking_log records view in the builder, click on the Delete drop-down, and choose Batch Delete - [ ] Apply the same filters as defined in step 3, and click Next. On the next screen you will be prompted to confirm the delete. Verify that the # of records to be deleted matches the results from step 4. - [ ] Click Delete Records to confirm your delete. --- Ran filter on: https://builder.knack.com/atd/parking-enterprise/records/objects/object_12 Filter: `Status` is `Marked for Deletion` `CREATED_DATE` is `before` 4/1/2026 Total Records: {value} To Delete: {value} New Total: {value} Type: Data, Team: Apps, Product: Parking Enterprise Portal2026-02-02T14:49:042026-02-02T14:49:04false100615928387758534026615closedClosedROW > What application are you using? Other / Not sure > Describe the problem. Mr. Christopher N is unable to access to Service Now to submit a NERF for one of his contractors. It keeps asking him to login and then logs him out. He is trying to access here: link commented out > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? Please reach out to him directly > Requested By Christopher N. Request ID: DTS26-132050 Workgroup: ROW, Type: IT Support, Impact: 1-Severe, Team: Tech Services2026-01-30T22:12:092026-02-02T13:42:032026-02-02T13:42:09false68443907, 133022703387753706426614openDTS@ATD-ZachB had the excellent idea for me to research and develop some Arcade and HTML coordinated code to create custom professional looking popups for our online maps / apps. @ChristinaTremel we can talk about this in our next group meeting, but this will be a good upgrade to all of our new and existing, public and internal, applications. Here are some resources I've started to find: - https://www.youtube.com/watch?v=MBiwinkJ0Sw - [Pop-ups: the essentials](https://www.esri.com/arcgis-blog/products/arcgis-online/mapping/configure-pop-ups-basics/) - [A fresh new look for pop-ups](https://www.esri.com/arcgis-blog/products/arcgis-online/mapping/a-fresh-new-look-for-pop-ups/) - [Pop-ups: Arcade essentials](https://www.esri.com/arcgis-blog/products/arcgis-online/mapping/pop-ups-arcade-essentials/) - [Part 1: Introducing Arcade pop-up content elements](https://www.esri.com/arcgis-blog/products/arcgis-online/mapping/part-1-introducing-arcade-pop-up-content-elements/) - [Part 2: Introducing Arcade pop-up content elements](https://www.esri.com/arcgis-blog/products/arcgis-online/mapping/part-2-introducing-arcade-pop-up-content-elements/) - [Combining Arcade and HTML for a Real-life Pop-up Display](https://www.esri.com/arcgis-blog/products/arcgis-online/mapping/combining-arcade-and-html-for-a-real-life-pop-up-display) - [Supported HTML](https://doc.arcgis.com/en/arcgis-online/reference/supported-html.htm)Workgroup: DTS, Type: Data, Team: Geo2026-01-30T21:58:442026-04-30T19:08:34false142338538387749445926613closedClosedROW > What application are you using? AMANDA > Describe the problem. ROW Management would like Sanaa R.'s AMANDA permissions modified to match Jaclyn L.'s for role consistency. > How soon do you need this? Soon — Within a week > Requested By Russell B. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/697d25a7ea2429b1913c71e3/new_tpw_dts_v7_amanda_sanaarahman.docx) (42.55kb) Request ID: DTS26-132045 Workgroup: ROW, Type: IT Support, Product: AMANDA, Team: AMANDA2026-01-30T21:45:342026-02-04T21:16:462026-02-04T21:16:57false49930868, 63309637387745810926612closedClosedROW### Update ATPW Utility Coordination Reviewer (61130) Dropdowns The dropdowns for ATPW Utility Coordination Reviewer (61130) on SP and UC folders need to be updated: **Remove:** - Brian Hoang **Add:** - John Carr - Sanaa Rahman > How soon do you need this? Soon — Within a week > Requested By Russell B. Request ID: DTS26-132040 Workgroup: ROW, Type: Other, Impact: 2-Major, Need: 1-Must Have, Product: AMANDA, Team: AMANDA2026-01-30T21:33:082026-02-10T15:18:112026-02-25T17:11:21false49930868, 51717169, 63309637387738212726611closedClosedSMDThis appears to be a data issue causing the FME process failWorkgroup: SMD, Type: Bug Report, Team: Geo2026-01-30T21:09:352026-01-30T21:15:172026-01-30T21:15:17false80716478387731341226610closedClosedMore informative summaries for AGOL of the Markings layers and the Parking Inventory was co-authored between Owen M, as well as Daniel S and Ryan P, respectively. There is a word document attached which compiles the new summaries and this can be used to update the relevant layer pages in AGOL. [Metadata for AGOL Geo Hub.docx](https://github.com/user-attachments/files/24973837/Metadata.for.AGOL.Geo.Hub.docx)Type: Data, Team: Geo, Type: Enhancement2026-01-30T20:44:272026-02-12T22:28:022026-02-12T22:28:02false80716478, 188904275387728992126609closedClosedVZ~Blocked by https://github.com/cityofaustin/atd-data-tech/issues/26658.~ Add a **Collision type** filter to the VZ x Moped dashboard. ### Todo * Connect to the new data added via https://github.com/cityofaustin/atd-data-tech/issues/26658 * Decide where to put the filter, possibly exploring a new pop-up filter menu * Add the filter to the Projects and Components dashboard Original request 👇 > What application are you using? Other / Not sure > Describe the problem. I am requesting an update to the Vision-Zero Moped crash dashboard "Project Details" page. At the moment, we cannot filter by crash types in the page, so cannot estimate the specific effectiveness of certain treatment types (left turn calming, access management, left turn protection, etc.) that are designed to minimize a certain maneuver. We would like to have crash types available as a filter on the right-hand side of this page. For example: ANGLE - BOTH GOING STRAIGHT, SAME DIRECTION - ONE STRAIGHT-ONE STOPPED, etc. > Describe the outcome you'd like to see when this feature is implemented. Vision Zero and other ATPW staff will be able to better evaluate the safety of certain treatments that focus on specific maneuvers. This will allow staff to use time better and more efficiently in reporting. > Describe any workarounds you currently have in place or alternative solutions you've considered. Currently, we can use exports from the Vision Zero database or other ArcGIS or Power BI tools to estimate trends. However, these workarounds are difficult for treatments like access management, which does not correspond well to polygons. > Requested By Michael K. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/697d15aee24140db29e8a118/mopedvzdashboardrequest20260130.png) (472.42kb) Request ID: DTS26-132035 Team: Dev, Need: 2-Should Have, Workgroup: VZ, Type: Enhancement, Team: Data Science, Project: Mobility Project Impact Analysis2026-01-30T20:36:102026-03-05T19:34:542026-03-05T19:40:56false30810522318978365423355closedClosedVZAs discussed here https://austininnovation.slack.com/archives/CM9MK950S/p1751292936235929, add `@` mentions to the `vz-socrata-export` so we don't miss failures. We should also stop running it on Saturdays.Impact: 3-Minor, Team: Dev, Workgroup: VZ, Product: Vision Zero Crash Data System2025-06-30T20:35:192025-07-01T15:33:292025-07-01T15:33:29false14793120387710755226606closedClosedCSD# Background Based on our conversation with Street Banners and SMD, they wan to automatically close Work Orders and notify Customer when a reservation is cancelled. # Sign and Banner Reservation Cancellation & Work Order Closed Workflow This is a diagram of the Reservation Cancellation and Work Order Closed workflow with the update to: 1. Send an email to customers when a reservation is cancelled to confirm the cancellation and let them know that they have 10 days to pick up their banners from the banner shop. 2. If there's an associated work order, update the work order status to Closed. <img width="748" height="688" alt="Image" src="https://github.com/user-attachments/assets/7913ff5c-62e8-429b-a525-d4bf381b42a5" /> ## Email Subject Line: Street Banner Reservation Cancelled – Banner Pickup Reminder Body: > Your reservation has been cancelled. If you dropped off banners, please remember to pick them up. Banners that are not picked up within 10 days of removal may be discarded or donated. > > Pickup Location > 8900 Cameron Road, Suite 300 > Austin, TX 78754 > > Hours of Operation > Monday–Friday, 8:00 AM – 2:00 PM > > If you have any questions, feel free to contact us at > ATXStreetBanners@austintexas.gov ## A/C - [ ] When a reservation is cancelled the associated work order is closed. - [ ] When a reservation is cancelled the customer is sent the "Street Banner Reservation Cancelled – Banner Pickup Reminder" email.Team: Apps, Type: Enhancement, Product: Street Banner Program Portal, Workgroup: CSD2026-01-30T19:42:082026-02-04T20:28:392026-02-04T20:28:39false21112975387705766926605closedClosedSMDRegular GIS QA/QC of the Sign Assets data, updating this dataset based on new installs, removals and replacements. I worked about 4 hours doing signs QA/QC this week in Zone Alpha. This ticket is for the week of 1/25 to 1/30.Workgroup: SMD, Type: Data, Team: Geo, Project: DTS GIS QC Support for SMD2026-01-30T19:25:572026-01-30T20:51:512026-01-30T20:51:51false188904275387683905126604closedClosedTDS### We are generating a raw data set about site plans, as was done [here](https://github.com/cityofaustin/atd-data-tech/issues/21308#issuecomment-2695689528). - TDS has requested the same data output as provided on 21308, however this time they would like it generated based on a list of predefined folders in AMANDA _(folder ID'S `FOLDERRSN` are below)_ **List of AMANDA folders to pull the data for:** 12841214 12858118 12884845 12886362 12886618 12888243 12889592 12903368 12898845 12905269 12907983 12908570 12909715 12914432 12916627 12921868 12924126 12927393 12928838 12934977 12938648 12944512 12945372 12948823 12952717 12952812 12956798 12964280 12968685 12969110 12974531 12974741 12974954 12975299 12975888 12975998 12976000 12976009 12976287 12976921 12978624 12980147 12980964 12981452 12991956 12991980 12992591 12995453 12997962 12998375 13005450 13008112 13008484 13010633 13011065 13012937 13018779 13019815 13021418 13024060 13029387 13034789 13036709 13037451 13038816 13041348 13041428 13041929 13043037 13043106 13043500 13049729 13052576 13053376 13053490 13053692 13054118 13054506 13058457 13059478 13059510 13063072 13063972 13068481 13069237 13069562 13069684 12852940 13081891 13090242 13090297 13090336 13092107 13095388 13098293 13103074 13103726 13108047 13108493 13113206 13113828 13115045 13116938 13118575 13126254 13135879 13138249 13139267 13140568 13140826 13145100 13148668 13149570 13150152 13150335 13150959 13151225 13152369 13163642 13163663 13166667 13167719 13167970 13168322 13168447 13169268 13169933 13174637 13176755 13178241 13179764 13181826 13182135 13183220 13184002 13187423 13198549 13199304 13199339 13199581 13201973 13203198 13207414 13209343 13213901 13215308 13216141 13216744 13218847 13219065 13219098 13224606 13225779 13228746 13229192 13230388 13231498 13232956 13234098 13235505 13237886 13238957 13241539 13241608 13241870 13244822 13244858 13246323 13251960 13256758 13258468 13067422 13071616 13260954 13261317 13261555 13268823 13269037 13274739 13277989 13278650 13279042 13279809 13280579 13282945 13285689 13286255 13288597 13289588 13291921 13291986 13292328 13292659 13295981 13298474 13300219 13300953 13302682 13302841 13303902 13305886 13306085 13311641 13317792 13317834 13319580 13320478 13321288 13321681 13327036 13332283 13336983 13339192 13339729 13340795 13341767 13351903 13352892 13354519 13355575 13355621 13358337 13359967 13364365 13365239 13388050 13388329 13399564 13416277 13417113 13422458 13425858 13426156 13432366 13434148 13438268 13439862 13440993 13441697 13442986 13443105 13457531 13462206 13462634 13464375 13516506 13527935 --- **DTS SR Submittal:** > Describe the problem. Our team needs more data to successful complete our data tables. With this new table we are requesting we can then merge two files together and then map it using GIS software to further analyze our inspection of parking tables among new projected developments within Austin. > Describe the solution you have in mind. We want to merge two tables together to complete the GIS project. > How will we know that our solution is successful? Our data can be successful mapped in GIS. > Users My supervisor and I will be utilizing this data to map parking tables across new developments by merging this new requested data with our data. > Sponsorship Amber H > Which Strategic Direction 2023 “Mobility” indicators would this new application impact? ['System efficiency and congestion', 'Accessibility to and equity of multi-modal transportation choices', 'Condition of transportation-related infrastructure'] > Which Austin Strategic Mobility Plan goals would this new application support? ['Travel Choice — Promote a balanced transportation network and the ability to make informed choices based on personal needs and preferences.', 'Affordability — Lower the cost of traveling in Austin by providing affordable travel options.', 'Sustainability — Promote integrated designs and quality additions to the built environment while reducing impacts and promoting efficient use of public resources.', 'Placemaking — Build a transportation network that encourages social interaction through quality urban design, and connects users to the many places that make Austin unique.'] > Describe any workarounds you currently have in place or alternative solutions you've considered. N/A > Is there anything else we should know? We need it soon. > How have other divisions/departments/cities addressed similar challenges? I am not sure. I am fairly certain they have faced data shortages before. > Requested By Christopher W. Request ID: DTS26-132030 Type: Data, Team: Geo, Need: 1-Must Have, Workgroup: TDS2026-01-30T18:18:072026-03-17T16:52:142026-03-17T16:52:14false49930868, 80716478387675522326603closedClosedVZAdd the FRB recommendations card to the fatality details page. It should be placed in a new row below the crash diagram/narrative/details cards row.Team: Dev, Need: 1-Must Have, Workgroup: VZ, Product: Vision Zero Crash Data System2026-01-30T17:53:322026-02-06T19:32:072026-02-06T19:32:07false14793120387670438126602closedClosedATSD > What application are you using? Other / Not sure > Describe the problem. Laptop hardware - screen started to show distortion then failed to restart and went into recovery mode > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? Laptop cannot function without the recovery key or bitlocker code > Requested By Milan T. Request ID: DTS26-132025 Workgroup: ATSD, Type: IT Support, Impact: 1-Severe, Team: Tech Services2026-01-30T17:39:082026-01-30T18:57:162026-01-30T18:57:29false133022703387662951726601closedClosedTDS > What application are you using? Other / Not sure > Describe the problem. Hi, I would like a license for Trafficware Synchro. It's my understanding that there are 2 open licenses - we only need one assigned at this time. > How soon do you need this? Soon — Within a week > Is there anything else we should know? Some short-notice high-priority cases have come up where Synchro analysis is needed > Requested By Manar H. Request ID: DTS26-132020 Type: IT Support, Workgroup: TDS, Team: Tech Services2026-01-30T17:18:092026-02-02T13:40:592026-02-02T13:43:06false68443907, 133022703387650060826600closedClosedPIOPIO will be requesting for this map to go live pending final approval by ACM's office. https://experience.arcgis.com/experience/658fde73f8964413bb3c9a5891150719 - [x] Remove any text identifying map as draft - [x] Update link in completed projects map to link to new 2026 LMAP - [x] Make full application public.Workgroup: PIO, Team: Geo, Type: Enhancement2026-01-30T16:43:312026-01-30T22:17:592026-01-30T22:17:59false80716478387649818226599closedClosedOSEFilm Permits Public Version of the Experience Builder App - Use COORDINATE UAT Feature Service to create a public view layer of just the Film permits for use in the Public Film Permit Viewer App. Workgroup: OSE, Type: Map Request, Team: Geo, Type: GIS Web Application2026-01-30T16:42:522026-01-30T21:08:082026-01-30T21:08:08false114594205387641031426598closedClosedSUTD > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. WORD, error message when opening and spell check doesn't seem to be working properly. Internet Browser: Chrome > Requested By Jesse R. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/697cda4438504e27d2b5e17a/doc1.docx) (31.7kb) Request ID: DTS26-132015 Type: Bug Report, Impact: 3-Minor, Workgroup: SUTD, Team: Tech Services, Product: O3652026-01-30T16:21:122026-02-06T13:38:132026-02-06T13:38:20false133022703387618951426597closedClosedOSE > What application are you using? ArcGIS > Describe the problem. ROW ID: 13647734 > How soon do you need this? Flexible — An extended timeline is OK > Requested By Mase C. Request ID: DTS26-132010 Workgroup: OSE, Type: Map Request, Team: Geo2026-01-30T15:27:092026-02-05T20:50:042026-02-05T20:50:04false257606720387239301726587closedClosedATSD > What application are you using? Other / Not sure > Describe the problem. I have problem in Revu Beam, I am able to open PDF but not able to edit or create new one. It started happening after noon. Internet Browser: Chrome > Requested By Isha P. Request ID: DTS26-132005 Workgroup: ATSD, Type: Bug Report, Impact: 2-Major, Team: Tech Services2026-01-29T20:09:082026-01-30T13:07:382026-01-30T13:07:38false68443907, 133022703387610723326596closedClosedVZBased on discussion with EMS, there are additional fields we can use to assign injury severity. Our focus on the distinction between serious and minor injuries. This work will involve a few steps: * Work with Lynn at EMS to have the additional fields added to our daily export * Work with Lynn to get a backfill of data for historical records * Update our database schema and ETL to ingest these new fields * https://github.com/cityofaustin/atd-data-tech/issues/27020 * make the necessary updates to the `update_ems_patient_injry_sev()` database trigger function. Team: Dev, Need: 1-Must Have, Workgroup: VZ, Product: Vision Zero Crash Data System, Project: Enhanced Vision Zero Data2026-01-30T15:05:462026-05-14T17:55:462026-05-14T17:55:46false14793120387294538326595closedClosedSBOWe had a meeting to sync with Bobby and Junior from SBO to demo the Maximo Outage Work Tracking solution and get their feedback on a few things we had questions about. They really liked the solution and could see this being used when they are dealing with outages even outside of the Maximo upgrade to Mas9 outage. We had some questions we needed to clarify during the meeting and will make the following updates based on that feedback: - Materials: need the ability to add quantities too - Make the form a 2 page process. Second page have a materials table and an form for the technician to select the material and add the quantity used - Add the materials table to the details page of the work order - Keep Nearest Cross Street and move them below work location. Junior said they like to keep track of the nearest cross street. - Add yes/no field for “Will this work order need follow-up?" - If yes, select work group (will be used to update the flex field 2 field in Maximo) - Type from work log - change to multi-choice and move back up toward the top of the work ticket - Debris - Sidewalk - Curb and Gutter - Guardrail - Obstruction in the Roadway Team: Apps, Type: Enhancement, Workgroup: SBO, Product: SBO Operations2026-01-29T22:48:592026-03-11T15:35:192026-03-11T15:35:19false21112975, 61209591, 133040608387280334526594closedClosedIdentify ATPW Box.com license holders, whether through a team's own ProCard account or through ATS's enterprise account. Team: Tech Services2026-01-29T22:08:232026-01-29T22:08:352026-01-30T15:20:24false68443907387279774426593closedClosedTPW[Release Process Docs](https://atd-dts.gitbook.io/moped-documentation/product-management/release-process) - [x] Bump Moped editor `package.json` version to `v3.1.0` @mddilley - [x] Schedule release party - @mddilley - [x] Update [QA script](https://docs.google.com/spreadsheets/d/1n_O6MLh9cwwPf57HUM394Ea-z9uuoEV1-QW4axNZXLE/edit#gid=1099176671) as needed - @mddilley - [x] Advise users of downtime using [template](https://docs.google.com/document/d/1hpBIx41mttSF6-XgeFuxnJPsK7dfpok97O08oytThnc/edit#heading=h.51j00pz8giuz) - @mddilley - [x] Merge open PRs - @mddilley - [x] Propose + vote on release names (geographical feature names - [link #1](https://en.wikipedia.org/wiki/Category:Geologic_formations_of_Texas) [link #2](https://en.wikipedia.org/wiki/Category:Landforms_of_Texas)) - @chiaberry - [x] Cut release branch - @chiaberry - [x] Do testing - @mddilley - [x] Polish release notes - @chiaberry - [x] Schedule email to let users know maintenance is starting - @mddilley - Did we add or remove columns from DB views [that the Power BI dataflow depends on](https://atd-dts.gitbook.io/moped-documentation/product-management/updating-the-arcgis-online-components-database-view)? - @mddilley **No** - ~[ ] Let the Data Science team know~ - **Removing columns that the dataflow expects will break the dataflow** and **column additions require rebuilding the connection** (requires rebuild for the dataflow to know about new column but won't break the dataflow) - ~[ ] Do [full replace](https://github.com/cityofaustin/atd-moped/tree/main/moped-etl/arcgis) of AGOL dataset if needed~ - [x] Snap database in RDS - @frankhereford - [x] graphql-engine version bumps ([releases & tags](https://github.com/hasura/graphql-engine/releases)) - @frankhereford - Update version-controlled task definitions ([PR here](https://github.com/cityofaustin/atd-moped/pull/1775)) - [x] staging to latest `graphql-engine` release (`v2.48.11`) - [x] production to previous staging release version + any patches (`v2.48.11`) - [x] Update local dev docker compose to latest `graphql-engine` (`v2.48.11`) - [x] Merge RC to prod - @mddilley - [x] Let users know maintenance is over using [template](https://docs.google.com/document/d/1hpBIx41mttSF6-XgeFuxnJPsK7dfpok97O08oytThnc/edit#heading=h.51j00pz8giuz) - @mddilley - [x] Create issue for `v3.2.0` release - @mddilley - ~[ ] Update [feature list](https://app.gitbook.com/o/-LzDQOVGhTudbKRDGpUA/s/-MIQvl_rKnZ_-wHRdp4J/product-management/features) with any new major features @mddilley~ - [x] Send release notes to Moped users using [template](https://docs.google.com/document/d/1hpBIx41mttSF6-XgeFuxnJPsK7dfpok97O08oytThnc/edit#heading=h.jf63bjq5syy7) (including reminder to refresh the page) - @mddilley **Scheduled for 10am 2/13/2026** - [x] Update staff accounts if there are any bounced emails - @mddilley - ~[ ] Update [database view documentation sheet](https://docs.google.com/spreadsheets/d/1xM6pJVZ_iJnLL9FVbrL1g8HKnlZHSSyYYUsWufFHTZ0/edit?gid=0#gid=0) if there is a new column added in this release @mddilley~ - [x] Check in on [workgroup documentation](https://cityofaustin.sharepoint.com/sites/MopedWorkgroupDocumentation) @mddilley - [x] Update funding documentation to include adding FDUs from any subproject using eCAPRIS app. amountTeam: Dev, Product: Moped, Workgroup: TPW2026-01-29T22:06:302026-02-12T23:45:142026-02-12T23:45:14false3653206, 12474808, 37249039387279037026592closedClosedATSMake & send form for Ryan, Annette, Jeff, & Cody. Armelle from ATS sent us Land Development Engineering's use case as an example: Use case : Land Development Engineering- Transportation and Public Works - Actors: Internal (Real Estate Services Agent) and external users (Applicant) - Description: This is for the licensing process from initiation to approval. It facilitates sharing of recordings, large files, agreements, site plans and tracks history. It makes collaboration easier between the internal users and the applicants. - Sharing System: Box.com - Precondition: System shall generate a shareable link with permission settings for both internal and external users. - Basic Flows: - Sharing Teams Meeting Recordings & Trainings - When: After internal or public meetings/trainings are recorded in Microsoft Teams. - Why: City employees can access Teams recordings directly, but external stakeholders cannot. Box.com allows us to provide them with a secure link. - Initial Distribution of License Agreement Documents to Reviewers - When: At the beginning of the license agreement review process. - Why: A dedicated Box (FTP-style) link is created and added to the "Info" Tab for easy access by all assigned reviewers—ensuring everyone is reviewing the same set of documents. - Updating Review Materials After Comments - When: Once applicants submit revised plans/documents to address reviewer comments or rejections. - Why: The same Box.com folder is updated with the new documents. Reviewers are notified to refer to the folder for the latest materials. - Referring Previous Submissions - When: To verify what was previously shared with reviewers. - Why: Box.com helps maintain a version history and clear organization, making it easier to trace what files were included in earlier review rounds. - Sending Marked-Up Plans to Applicants (Large Files) - When: If reviewers markup plans and the files are too large to email. - Why: Box.com provides a secure way to send these large files to applicants without size limitations or email delivery issues. - Final License Agreement (LA) Process - When: Once the license agreement is finalized. - Why: The final document is uploaded to Box.com so that applicants can access, print, and sign the agreement. - County-Recorded Final Documents - When: When the finalized and recorded license agreement is returned from the county, and the file size is too large to email. - Why: Box.com is used to store and share the final, official documents with the applicant and internal records.Team: Product, Workgroup: ATS, Type: Research2026-01-29T22:04:042026-02-18T19:53:362026-02-18T19:53:36false1463708387268985226591closedClosedTPWSubmitted a Knack Ticket Ticket ID: #72374221 >When submitting a form to add a record, the added record is visible on the list view despite the source filters and limit on the List view. > > It only respects the filter/limit when refreshing the page, but it is a problem that it is visible in the first place as I do not want the user to view the newly created record if it does not satisfy the source filter. While the bug was originally found in MSP, in my example screenshots I used my sandbox instead. <img width="1277" height="892" alt="Image" src="https://github.com/user-attachments/assets/afcf8fe6-a956-4b56-9e8f-a6c815a3e77d" />Type: Bug Report, Team: Apps, Provider: Knack, Workgroup: TPW2026-01-29T21:33:142026-03-06T22:50:582026-03-06T22:50:58false31259724387258603026590closedClosed- Snapshot atd-data-tech label data - Populate assigned GHP --> "Division" field with corresponding division - If multiple divisions - Use the first? - Don't update, add to a list for PMs to manually map? - Remove `Workgroup:` label Thoughts: - Keep `Workgroup:` labels but remove divisions, this leaves the option for PMs like @hlupico to use them for sub-division groups like Meters, Enforcement, Shared Mobility within Parking EnterpriseTeam: Dev2026-01-29T21:03:252026-02-18T19:02:112026-02-18T19:02:58false1463708387255976826589closedClosedROW### We are taking ownership of ATS's "ROWPACT" tool, and will manage a project to replace it with Experience Builder shortly. **Product Setup:** - [x] Create product label - [x] Create a DTS issue to add ROWPACT to the DTS Request Form #26631 **Project Setup:** - [x] Create project label - [x] Create project index #26632 - [x] Schedule project setup sessions with ZachWorkgroup: ROW, Team: Product, Product: ROWPACT, Project: ROWPACT Replacement2026-01-29T20:54:062026-02-02T17:42:202026-02-02T20:16:53false49930868387240552526588closedClosedRequest access to Urban Forestry Portal for Peggy. [Workgroup] :rotating_light: MISSING, [Team] :rotating_light: MISSING, [Product] :bulb: OPTIONAL, [Project] :bulb: OPTIONAL, [Type] :rotating_light: MISSING2026-01-29T20:12:342026-03-20T21:04:582026-03-20T21:04:58false387224018526585closedClosedSBO### DTS Maximo Team We had discussions about what if Maximo were to ever have a long term outage, what also came up was that the Maximo Mas 9 Migration was going to happen at the end of Jan 2026. The SBO teams had a paper document that they tracked if their work order system ever went down, but it was outdated and didn't have the correct information on it. We suggested that we should build a redundancy else where in case of a short or long terrm outage. Type: Feature, Team: Apps, Workgroup: SBO, Product: SBO Operations2026-01-29T19:30:012026-02-23T20:27:132026-02-23T20:27:13false21112975, 61209591387220384226584closedClosedSUTD > What application are you using? ArcGIS > Describe the problem. Matt is assisting with setup of iPad for ArcGIS data collection. > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? Matt is working on this now. Thank you, John > Requested By John R. Request ID: DTS26-132000 Type: IT Support, Impact: 1-Severe, Team: Geo, Workgroup: SUTD, Team: Tech Services2026-01-29T19:21:132026-01-30T19:36:512026-02-02T19:49:29false133022703, 164183211387203926626583closedClosedDTSWe discussed further ways to save AWS spend in refinement on 1/28/2026, and we agreed to move to a smaller RDS instance size. **In Scope** - Ability to benchmark before/after - Decrease instance size - Down 1 size (half capacity) Workgroup: DTS, Team: Dev, Type: Enhancement, Product: Moped, Type: DevOps, Product: Vision Zero Crash Data System2026-01-29T18:31:572026-04-22T19:18:422026-04-23T02:51:18false3653206387194409626582closedClosedOCE > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. Docking station has mess up display setting and does not. Connect to monitor #3 > Is there anything else we should know? Repeat of last weeks problem > Website Address Everything > Requested By Ron K. Request ID: DTS26-131995 Type: Bug Report, Impact: 2-Major, Workgroup: OCE, Product: O3652026-01-29T18:06:102026-02-06T17:49:542026-02-06T17:49:54false235511404387189138326581closedClosed St Elmo ## Device & User Information (first name and last initial, no last names) Printer & Tyler, S ## What's the problem? User says he cannot be able to do any prints from the machine ## What did you do to resolve the issue I have checked the issue did some troubleshooting and still it didn't work, pulled out and checked the inks, placed everything back, tried to pull print from another laptop but still the print doesn't come up. Checked the old tasks and nothing shows up. Contacted Xerox and then did a manual troubleshooting, then later it did a power restart, and the print came up. There needs to be a latest update in the machine for late printing and have scheduled a tech visit. Updated user and he is good, says it is working fine.Type: IT Support, Team: Tech Services, Type: Hardware Support2026-01-29T17:51:482026-01-29T17:52:142026-01-29T17:52:14false138721851387188951426580closedClosedSDD > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. My inbox view looks funny and I need it to look normal again > How soon do you need this? Soon — Within a week > Requested By Sravya G. Request ID: DTS26-131990 Workgroup: SDD, Type: IT Support, Team: Tech Services, Product: O3652026-01-29T17:51:112026-01-30T19:46:152026-01-30T19:46:19false133022703387188396626579closedClosedTPWOver the next couple of weeks, we will have trainings on how to use the funding enhancements. As usage ramps up, we should track with events. We also need a helper to log events that can be called in handlers to supplement the wrapper we already have called `ActivityMetrics` (logs events on render). **In Scope** - Drop check constraint on `event_name` in `moped_user_events` so we can add future events without a DB migration - Add helper to log events in handlers (see https://github.com/cityofaustin/vision-zero/blob/main/editor/utils/userEvents.ts for a great example) - Add eCAPRIS funding events - Toggle sync - Load the override form - Click "Import from eCAPRIS" button when it is enabled (or when override dialog renders)Team: Dev, Need: 2-Should Have, Type: Enhancement, Product: Moped, Workgroup: TPW, Project: Pull eCAPRIS Funding Data2026-01-29T17:49:352026-02-12T05:54:552026-02-24T18:28:01false5697474387163442526578open### DESCRIPTION: As a system, send an email notification to the applicant when the UC application is resubmitted so that the applicant has a copy of the confirmation. ### USER ROLES: UC Case Managers ### FOLDER/SUBTYPE/WORKTYPE: UC/All Subtypes/All Worktypes ### ACCEPTANCE CRITERIA: 1. Upon resubmission, send email notifications to same people as it does today upon UC Application submission + Co-Applicant (not yet available for UC folder) 2. Email verbiage for Resubmission confirmation. (do not add salutation in the email body) <img width="1373" height="554" alt="Image" src="https://github.com/user-attachments/assets/68da92d8-4a3d-46bb-88e7-2e311a3c2497" /> Impact: 3-Minor, Need: 1-Must Have, Product: AMANDA, Team: AMANDA, Project: UC Resubmittals2026-01-29T16:48:092026-05-08T20:47:36false51717169, 167787744387162201826577closedClosedEquity## Fri 1/30/26 * Ramon requested help with the Equity SharePoint updates; will have the chance to capture instructions and provide training for the common tasks and updates for the site * @katelunceford FYI only, helping Ramon with Equity/IDEA program administration in SharePoint. This is not a started lesson. He is actively using the site and making updates. Team: Apps, Workgroup: Equity, Type: Sharepoint2026-01-29T16:45:022026-02-03T14:57:572026-02-03T15:01:54false100615928386208104626511closedClosedCSD > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. Outlook classic keeps crashing again > Is there anything else we should know? Max fixed this on Friday. Yesterday I reconnected my data file to outlook and the freezing started happening again. Internet Browser: Chrome > Requested By Anne M. Request ID: DTS26-131880 Type: Bug Report, Impact: 1-Severe, Workgroup: CSD, Team: Tech Services, Product: O3652026-01-27T19:24:102026-02-02T15:50:212026-02-02T15:50:21false68443907, 133022703, 235511404387159853426576closedClosedROW ### Acceptance Criteria - The AC provided applies to the following emails sent by clicking on Folder -> Print/Email button in ECV-ATD, EX, RW, PSM, DS folders - 50563 ROW Investigation - Email(50563) - 50568 ROW Open Investigation - Email (50568) - 50569 PSM- ROW Investigation - Email (50569) - The email ID Jonathan.Wheeler@austintexas.gov needs to be removed from the BCC line on these emails. --- ### Change Management - 2/2/26 - Vish - Updated initial AC --- > What application are you using? AMANDA > Describe the problem. One alteration needs to be made to the BCC line of: 50563 ROW Investigation - Email(50563) 50568 ROW Open Investigation - Email (50568) 50569 PSM- ROW Investigation - Email (50569) across all applicable ROW folders (ECV-ATD, EX, RW, PSM, DS): Jonathan W. is no longer employed by the City of Austin and needs to be removed. > How soon do you need this? Soon — Within a week > Requested By Russell B. Request ID: DTS26-131985 Workgroup: ROW, Type: Other, Impact: 3-Minor, Need: 2-Should Have, Product: AMANDA, Team: AMANDA2026-01-29T16:39:092026-02-19T16:34:562026-02-19T16:43:52false33665701, 44907715, 63309637387151137126575closedClosedSPP > What application are you using? ArcGIS > Describe the problem. We need to make some updates to the mobility hub prioritization mapping tool. I'm still gathering the requirements and will share with Zach soon. > How soon do you need this? Flexible — An extended timeline is OK > Is there anything else we should know? I'd like this completed by February 27 so that we can start the selection process for our 2027 mobility hubs. > Requested By Manuela F. Request ID: DTS26-131980 Type: Map Request, Team: Geo, Workgroup: SPP2026-01-29T16:21:132026-03-25T23:27:522026-03-25T23:27:52false114594205387147927826574closedClosedMaria M from ACME has requested assistance for a map of 311 Events & Noise Complaints. - [x] Meeting to determine what is needed for the map. Participants: Maria, Owen, Zach - [x] Data pull and geocoding of the data. Zach & Owen. - [x] Produce PDF Map as final output.Type: Map Request, Type: Data, Team: Geo2026-01-29T16:14:152026-01-29T17:53:402026-01-29T17:53:40false114594205, 188904275387103850426573closedClosedOCE > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. Outlook continues to freeze up; now all of my personnel folders are not visible and accessible. > How soon do you need this? Urgently — Critical that this is addressed today > Requested By Floyd B. Request ID: DTS26-131975 Type: IT Support, Impact: 1-Severe, Workgroup: OCE, Team: Tech Services, Product: O3652026-01-29T14:39:092026-02-02T14:12:302026-02-02T14:12:37false68443907, 133022703, 235511404387091551226572closedClosedSUTD > What application are you using? Other / Not sure > Describe the problem. I was requested to bring in IPAD for updating. > How soon do you need this? Flexible — An extended timeline is OK > Requested By Jesse R. Request ID: DTS26-131970 Type: Other, Workgroup: SUTD, Team: Tech Services2026-01-29T14:12:082026-02-02T14:10:532026-02-02T14:10:53false133022703, 164183211386845298126571closedClosedOSEUpdate closure data for the Maps that feed the web application. Data needs to be updated and brought in to the new schema.Workgroup: OSE, Type: Data, Team: Geo, Type: GIS Web Application2026-01-29T02:47:432026-01-29T02:47:582026-01-29T02:47:58false114594205386845106526570closedClosedROW, OSEThe ASMP Level feature service layer being consumed by COORDINATE is only displaying TXDOT segments.Workgroup: OSE, Workgroup: ROW, Type: IT Support, Type: Bug Report, Team: Geo, Project: COORDINATE Implementation, Product: COORDINATE2026-01-29T02:47:072026-01-29T02:47:152026-01-29T02:47:15false49930868, 114594205386844602626569closedClosedOSEI got a request for a revision to this map. "There is an update needed for the Longhorn Map, ROW 13434206. Wichita and University are no longer closed between 27th and Dean Keaton. Can you please remove the closure on these streets? I attached a note to the latest map." Workgroup: OSE, Type: Map Request, Team: Geo2026-01-29T02:45:322026-01-29T02:45:402026-01-29T02:45:40false188904275386844447326568closedClosedSUTDEach week, I aim to spend approximately 3-4 hours performing QA/QC of SUTD In-House Projects, as a part of Geo's ongoing GIS Support for SUTD's GIS & QA/QC efforts. Since we have mostly eliminated the signs backlog, I will aim for variably more than 3-4 hours of work on this task, although I will record at the endo f this week roughly how much time and effort I put into this process. Due to some areas of minor confusion, I will expect to set up a meeting this week to refresh and overview certain aspects of the SUTD data and QA/QC process.Type: Data, Team: Geo, Workgroup: SUTD2026-01-29T02:45:052026-01-29T02:45:132026-01-29T02:45:13false188904275386844064826567closedClosedSMDOngoing QA/QC of incoming sign asset installations and removals. At the end of the week, i will include a comment of roughly how many errors and time I put into this task.Workgroup: SMD, Type: Data, Team: Geo, Product: Signs GIS QA/QC Support2026-01-29T02:43:552026-01-29T21:45:282026-01-29T21:45:28false188904275386203482126510closedClosedDTS### We need data about any TPW Tech Surcharge fees that exist, are billed, and unpaid. **Parameters:** - Fee code is 50174 `TPW Technology Surcharge` - Fee is billed - Bill is unpaid **Output:** - folder rsn - folder type - bill number - invoiced/billed date - fee amount Workgroup: DTS, Type: Data, Need: 2-Should Have, Product: AMANDA, Provider: LaunchIT, Team: AMANDA2026-01-27T19:12:392026-02-03T18:57:522026-02-05T17:02:42false49930868, 51717169, 63309637177757941512684closedClosedType: Meeting, Team: Geo, [Archive] Workgroup: PWD2023-06-27T18:59:302023-08-15T16:37:132023-08-15T16:38:14false80716478, 114594205386843979526566closedClosedSMDSince I have been working on the Signs QA/QC process, I've been recording all meeting notes and instructions I've received while working on this process. I've also recorded the answers to a variety of questions and many notes for more complex or nuanced aspects of this QA/QC process. Every sign asset is sometimes, a puzzle with limited data or information to work from, and many such unique cases where the data, geometry, Knack record or the imagery can be a complication. With this information, I'm finalizing a substantial document which an abundance of information on this QA/QC process with additional notes concerning prospects for refining the data structure and QA/QC process in a broader way. As the QA/QC process is an ongoing process with signs constantly being installed and brought into the dataset, I hope this document can serve as some piece of authoritative information and instruction for the QA/QC process. With a mind to maintaining consistency, and providing a reference guide, I hope this document can accomplish that. When I began on this process, there was very little physical information and I had to ask Daniel hundreds of questions, and he was very helpful through that. This document should at least save him some valuable time by compiling the answers to so many questions and making it available to any future temps or employees who may be introduced to QA/QC of the signs data. Workgroup: SMD, Type: Other, Team: Geo, Project: DTS GIS QC Support for SMD2026-01-29T02:43:372026-01-29T02:43:422026-01-29T02:43:42false188904275386843796526565closedClosedROW, OSELocate Data Source that feeds the Capital Projects Explorer. CDS would like to have this data added to the Coordinate Public Viewer.Workgroup: OSE, Workgroup: ROW, Type: Data, Team: Geo, Project: COORDINATE Implementation, Product: COORDINATE2026-01-29T02:42:572026-01-29T02:43:132026-01-29T02:43:13false49930868, 114594205386842712026564closedClosedOSEI received a request from Michael L to revise the Paramount Gala road closure map. He wants to me to change the word 'alley way' to 'Western Alley way' in one of the call outs.Workgroup: OSE, Type: Map Request, Team: Geo2026-01-29T02:39:512026-01-29T02:39:582026-01-29T02:39:58false188904275386842571426563closedClosedSMDFor the week of 3/23 - 3/28, weekly QA/QC processes for recent sign installations and removals. This is an ongoing process, and in continuing QA/QC of incoming sign asset data will help lower and keep our backlog at zero. This week, I spent about a full workday doing work on the signs data and sign asset QA/QC process.Workgroup: SMD, Type: Data, Project: DTS GIS QC Support for SMD2026-01-29T02:39:302026-01-29T02:39:352026-01-29T02:39:35false188904275386842453326562closedClosedOSEThe times have changed for the 2025 BatFest event, which I will fix in the data and the road closure map before sending out an updated copy.Workgroup: OSE, Type: Map Request, Team: Geo2026-01-29T02:39:112026-01-29T02:39:192026-01-29T02:39:19false188904275386842295326561closedClosedEmergency ManagementCopied and pasted from the EM Sync-Up messages. It relates to a small task I was given in performing an additional step for updating and correcting the EM Crit. Route data. This is of peripheral importance, but I completed some minor edits to the Crit. Route table data to reflect some changes which were made to the spatial data. We talked about this during the meeting, I'm just including this info here for transparency sake. I've updated the tables with certain segments or extensions of segments which were incorporated into the data but had not been included in the original tables. It wasn't much, just two small roads in Route B connecting with a crit. facility on Avenue I. For Route F, I updated the Montopolis Dr records, which should connect to the critical route on Riverside as reflected by the data. In the table, Montopolis had originally begun semi-arbitrarily at Porter St.Type: Data, Team: Geo, Workgroup: Emergency Management, Product: Emergency Management GIS Support2026-01-29T02:38:412026-01-29T02:38:492026-01-29T02:38:49false188904275386842078126560closedClosedSUTDOngoing QA/QC support of SUTD's geospatial sidewalk data. There is a considerable backlog of GIS data needing QA/QC within the SUTD sidewalk data. Every week, I expect to spend at least 3 hours if not more providing QA/QC support for the SUTD In-House Projects. There is not any specific deadline for eliminating this backlog, and this is a process which via ongoing GIS support we will eventually aim to complete. There are other GIS related projects SUTD has requested our support with which includes digitizing private sidewalks which do not yet have GIS data.Type: Data, Team: Geo, Workgroup: SUTD2026-01-29T02:38:052026-01-29T02:38:212026-01-29T02:38:22false188904275386841912326559closedClosedSMDRegular Markings QA/QC. Every week, we receive several if not many work orders for installs, maintenance, inspections, and removal of assets within the markings dataset. Generally, I can expect to put in approximately 2 to 12 hours on Markings QA/QC support per week, depending on the number of In-House work orders received that week. Workgroup: SMD, Type: Data, Team: Geo, Product: Markings GIS QA/QC Support2026-01-29T02:37:352026-01-29T02:37:462026-01-29T02:37:46false188904275386841494926558closedClosedSMDRegular QA/QC of SMD Sign Assets. New work orders for sign asset installs and removals are loaded into the dataset on a weekly occurrence. As the quantity of incoming sign asset data varies, the level of work and amount of time spent also varies. Generally, I tend to spend anywhere from 3 to 18 hours performing QA/QC on this dataset. Workgroup: SMD, Type: Data, Team: Geo, Product: Signs GIS QA/QC Support2026-01-29T02:36:272026-01-29T02:36:332026-01-29T02:36:33false188904275386198913726509closedClosedOPM > What application are you using? AMANDA > Describe the problem. I am working on the license agreement analysis project and am requesting an amanda account to observe and understand what each reviewer sees while processing license agreements. I filled out the access page as well as I could but may have made some errors. > How soon do you need this? Soon — Within a week > Requested By Nicholas S. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/69790ae550f221e56f16edc0/nicholas_solis_tpw_dts_v7_amanda.docx) (42.06kb) Request ID: DTS26-131875 Type: IT Support, Product: AMANDA, Workgroup: OPM, Team: AMANDA2026-01-27T19:00:432026-02-25T15:10:532026-02-25T15:10:53false49930868, 63309637386841374826557closedClosedSUTDOngoing QA/QC support of SUTD's geospatial sidewalk data. There is a considerable backlog of GIS data needing QA/QC within the SUTD sidewalk data. Every week, I expect to spend at least 3 hours if not more providing QA/QC support for the SUTD In-House Projects. There is not any specific deadline for eliminating this backlog, and this is a process which via ongoing GIS support we will eventually aim to complete. There are other GIS related projects SUTD has requested our support with which includes digitizing private sidewalks which do not yet have GIS data. As of Monday, I've completed nearly 4 subprojects, or approximately 250 points. I will focus more hours into SUTD QA/QC this week and I am making good progress the last couple weeks after having clarified some confusing issues over a meeting.Type: Data, Team: Geo, Workgroup: SUTD2026-01-29T02:36:102026-01-29T02:36:152026-01-29T02:36:15false188904275386841125726556closedClosedSMDRegular QA/QC of SMD Sign Assets. New work orders for sign asset installs and removals are loaded into the dataset on a weekly occurrence. As the quantity of incoming sign asset data varies, the level of work and amount of time spent also varies. Generally, I tend to spend anywhere from 3 to 18 hours performing QA/QC on this dataset. This week, the backlog was 84 points on Monday. I will complete all of these points which should take a couple hours or so.Workgroup: SMD, Type: Data, Team: Geo, Project: DTS GIS QC Support for SMD2026-01-29T02:35:262026-01-29T02:35:322026-01-29T02:35:32false188904275386840944026555closedClosedSMDRegular Markings QA/QC. Every week, we receive several if not many work orders for installs, maintenance, inspections, and removal of assets within the markings dataset. Generally, I can expect to put in approximately 2 to 12 hours on Markings QA/QC per week, depending on the number of In-House work orders received that week. While I completed around a dozen TED work orders for Markings QA last week, this week, Grant has offered to introduce me to the more complex contractor work orders which take more time to complete, so I will likely work on contractor work orders throughout this week.Workgroup: SMD, Type: Data, Team: Geo, Project: DTS GIS QC Support for SMD2026-01-29T02:34:532026-01-29T02:34:582026-01-29T02:34:58false188904275386840831126554closedClosedSUTDOngoing QA/QC support of SUTD's geospatial sidewalk data. There is a considerable backlog of GIS data needing QA/QC within the SUTD sidewalk data. Every week, I expect to spend at least 3 hours if not more providing QA/QC support for the SUTD In-House Projects. There is not any specific deadline for eliminating this backlog, and this is a process which via ongoing GIS support we will eventually aim to complete. There are other GIS related projects SUTD has requested our support with which includes digitizing private sidewalks which do not yet have GIS data.Type: Data, Team: Geo, Workgroup: SUTD2026-01-29T02:34:342026-01-29T02:34:382026-01-29T02:34:39false188904275386840712926553closedClosedSMDRegular Markings QA/QC. Every week, we receive several if not many work orders for installs, maintenance, inspections, and removal of assets within the markings dataset. Generally, I can expect to put in approximately 2 to 12 hours on Markings QA/QC per week, depending on the number of In-House work orders received that week. Workgroup: SMD, Type: Data, Team: Geo, Project: DTS GIS QC Support for SMD2026-01-29T02:34:162026-01-29T21:45:232026-01-29T21:45:23false188904275386840580826552closedClosedSMDRegular QA/QC of SMD Sign Assets. New work orders for sign asset installs and removals are loaded into the dataset on a weekly occurrence. As the quantity of incoming sign asset data varies, the level of work and amount of time spent also varies. Generally, I tend to spend anywhere from 3 to 18 hours performing QA/QC on this dataset. On Monday there was 1 QC_Required point. This week there will likely be little work to do for Signs QA/QC.Workgroup: SMD, Type: Data, Team: Geo, Project: DTS GIS QC Support for SMD, Product: Signs GIS QA/QC Support2026-01-29T02:33:502026-01-29T02:33:552026-01-29T02:33:55false188904275386840401726551closedClosedSMDRegular Markings QA/QC. Every week, we receive several if not many work orders for installs, maintenance, inspections, and removal of assets within the markings dataset. Generally, I can expect to put in approximately 2 to 12 hours on Markings QA/QC per week, depending on the number of In-House work orders received that week. Workgroup: SMD, Type: Data, Team: Geo, Project: DTS GIS QC Support for SMD2026-01-29T02:33:092026-01-29T02:33:142026-01-29T02:33:14false188904275386840264126550closedClosedSMDRegular QA/QC of SMD Sign Assets. New work orders for sign asset installs and removals are loaded into the dataset on a weekly occurrence. As the quantity of incoming sign asset data varies, the level of work and amount of time spent also varies. Generally, I tend to spend anywhere from 3 to 18 hours performing QA/QC on this dataset. Workgroup: SMD, Type: Data, Team: Geo, Product: Signs GIS QA/QC Support2026-01-29T02:32:462026-01-29T02:32:562026-01-29T02:32:56false188904275386839295126549closedClosedOSEWorkgroup: OSE, Type: Data, Team: Geo, Product: AMANDA, Type: GIS Web Application2026-01-29T02:29:252026-01-29T02:30:022026-01-29T02:30:02false114594205386838335326548closedClosedSMDRegular QA/QC of SMD Sign Assets. New work orders for sign asset installs and removals are loaded into the dataset on a weekly occurrence. As the quantity of incoming sign asset data varies, the level of work and amount of time spent also varies. Generally, I tend to spend anywhere from 3 to 18 hours performing QA/QC on this dataset. UPDATE: For Signs Replacements data: From my experience this week with working with replacement points, I was able to complete roughly 60-100 replacement points per hour. If I had to guess, I would guess approximately 75 replacement points per hour, with around 500 to 600 replacement points added to the database this last week.Workgroup: SMD, Type: Data, Team: Geo, Project: DTS GIS QC Support for SMD2026-01-29T02:26:232026-01-29T21:45:152026-01-29T21:45:15false188904275177517935812672closedClosedOSEWorkgroup: OSE, Type: Data, Team: Geo2023-06-26T16:44:392023-06-26T20:15:092023-06-26T20:15:09false114594205386837964826547openROWReview the Public viewer for Jim viewer for citizens. Give them simple idea of what is happening. No login for the public. Will have ability search and set date ranges CIP Information Jim suggested to change the name of CIP (IMMPACT). Ryan suggested having one layer turned on to start. Notifications button is how you create and AOI in order to receive notifications. Polygons created for an AOI are limited on size, due to potential amount of data . We should test the size of the AOI limitation. You can select the activities that you would want to receive after AOI is drawn. AOI can be named also. To remove an AOI you have to open the email and click unsubscribe at the bottom of the email. Jim asked about TxDOT CPP integration? Maybe phase 2 item Also Phase 2 item sending push notifications for emergency impact events. Review the Internal Production viewer for Jim Internal view shows overlaps with selected permits. Conflicts are listed and and organized. Comments can made other permit managers can change conflict resolution status' Conflict resolution process is click heavy. No QC by RoW at all. Use this method potentially but process needs to be outlined and coordinated. Users can added Planned work for their Organization. Jim asked how would we roll out this app to the users. Amica would like to push this app to users and strongly recommend this app be used. Groups options allows for a broader selection for viewing conflicts. Qs from Jim, Can direction and lanes closed be added to coordinate. Currently No. Will be in a future phase. In AMANDA would be nice if there is a dropdown for direction could that be selected along with Partial Closure. Would like to pull TxDOT info. Show this demo to TxDOT Show this from perspective of the customer. * Ask Dennis how far back does the back up each orgs planned work activities occur. Type: Meeting, Workgroup: ROW, Project: COORDINATE Implementation, Product: COORDINATE2026-01-29T02:25:202026-01-29T02:25:20false49930868, 53838164, 114594205386837702226546closedClosedIn efforts to support SBO monthly report needs, we are investigating current DTS solutions that could support or be modified to suppor t the specific needs for reporting. [TPW Finance Dash Board](https://app.powerbigov.us/groups/me/reports/230ed800-091d-4b17-b071-333884107c2d/ReportSection0a7ae61bee8dccb54647?ctid=5c5e19f6-a6ab-4b45-b1d0-be4608a9a67f) <img width="1086" src="https://api.zenhub.com/attachedFiles/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBMG5TQlE9PSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--9e5dcda832038517f543344eb3f0941af3561069/image.png" alt="image.png" /> Questions for Data Science: - [ ] can the report be updated to multi-select Units? Currently only one selection at a time. - [ ] Is the DTS report snapshot from the end of the month? - [ ] Can we layer budget and expense? Notes from Dave. - [ ] Dave is pulling from eCOMBS "cleared expenses" line, are we? What is the difference if there are other options? - [ ] Dave's report does not include encumberanceProduct: SBO Operations2026-01-29T02:24:392026-01-29T02:24:422026-01-29T02:24:42false386837397326545closedClosedTED > What application are you using? Other / Not sure > Describe the problem. Please install the following software's on laptop: Autodesk Civil 3D, MicroStation , Bently, Openroads Designer and BlueBeam . > How soon do you need this? Soon — Within a week > Is there anything else we should know? none. > Requested By Fernando C. Workgroup: TED, Type: IT Support, Team: Tech Services2026-01-29T02:23:372026-01-29T02:23:412026-01-29T02:23:41false164183211386837223426544closedClosedAs a part of Emergency Management's 2025 Goals (Geo Team), I've been tasked with looking into how to implement a directionality or bounding field to the EM Crit. Routes dataset. This field will be important to capture more detailed information used for planning and assigning ordinality to EM Crit. Routes in the future. Some Critical Routes must be treated twice based on E/W and N/S bounding, and breaking down this information can allow us to more appropriately assess the most efficient manner in treating all segments within a critical route. (3/14) I have several ideas for how to implement this, although I need to gather more information first. My initial idea is that a relationship class will be ideal, since splitting the data geometrically would both busy the maps and complicate the overall data structure. A relationship class on the other hand allows a simple one to many relationship of each street segment with detailed records of the directionality of treatment. I will present a more detailed look at my ideas thus far in our next Emergency Management GIS Sync-Up. -Owen MTeam: Geo, Product: Emergency Management GIS Support2026-01-29T02:23:052026-01-29T21:45:392026-01-29T21:45:39false188904275386835172026543openSMDI have created a Model which determines and updates the direction facing of sign assets. This model takes into account different directions based on whether the sign is street facing or traffic facing, and uses the near tool to get the correct angle from the sign to the nearest street. After three rounds of improvements and inspections, this model is at least 80% accurate in it's calculations, which is compared to the highly inconsistent and inaccurate direction facing data which is currently in place. Before this model can be implemented, I have yet to complete some tasks. Firstly, I have to identify the best possible query for signs data which we can apply this model too. We want to cover as much of the data as we can within a certain threshold of accuracy, while also excluding signs which we have manually adjusted. After I can do this, I will have to meet again with Daniel and Andrew so that we can review and finalize this model. Upon this point, we should be able to run the model in one instance, and it will correct the directionality field across the dataset. In other words, we will not need to implement this model as an FME for recurring updates. Workgroup: SMD, Type: Data, Team: Geo, Type: Enhancement, Project: DTS GIS QC Support for SMD2026-01-29T02:16:502026-04-21T18:43:57false188904275386833504626542openEmergency ManagementThe EM GIS Support Workgroup @ DTS Geo has recently discussed and outlined our 2025 goals and priorities concerning GIS & data support to the Emergency Management division. One element of the 2025 goals was further development of an EM Flood Risk GIS Web Application, which would be the flood risk equivalent of the 'Winter Weather Emergency' and Wildfire Hazard emergency GIS web applications. We discussed the utility of such an app, and broadly outlined various datasets that would be most useful for this app. So far, we are still only in the scoping phase and no actual work on this web application has begun. The first step toward realizing this task will be holding a meeting with GIS specialists in the Watershed Protections Unit in order to get an understanding of what data is available and what data is needed, as well as how this data may tie in with EM's GIS needs and existing datasets. As we proceed with scoping and following steps, more information will be recorded here as we learn more. - Owen MType: Data, Team: Geo, Workgroup: Emergency Management, Product: Emergency Management GIS Support, Type: GIS Web Application2026-01-29T02:12:122026-02-02T19:47:52false142338538, 188904275386832704026540closedClosedSMDRegular QA/QC of SMD Sign Assets. New work orders for sign asset installs and removals are loaded into the dataset on a weekly occurrence. As the quantity of incoming sign asset data varies, the level of work and amount of time spent also varies. Generally, I tend to spend anywhere from 3 to 18 hours performing QA/QC on this dataset. In addition, several MUTCD codes across the dataset have been prioritized for a broader data cleanup, targeting these signs and their related assets is being done to correct the location and attributes of older data which have not been subject to QA/QC due to the attribute rule of all signs being considered QC Complete upon intersection with an asset location feature. Likewise, these points still require QA/QC despite being listed as QC complete in the dataset. Consequentially, I may spend additional hours on signs QA/QC as I will be focusing on both the typical QA/QC process as well as the broader data clean-up project.Workgroup: SMD, Type: Data, Team: Geo, Project: DTS GIS QC Support for SMD2026-01-29T02:09:582026-01-29T21:45:182026-01-29T21:45:18false188904275386790292526539openTPWWe owe some experimentation with other ways to signal that records are being synced from eCAPRIS. We have dev feedback and are pending user feedback on release. It will be interesting to see how the same text from the status syncing fairs where it is much more visible in the funding table. See https://github.com/cityofaustin/atd-moped/pull/1761#pullrequestreview-3719417653Team: Dev, Need: 3-Could Have, Type: Enhancement, Product: Moped, Workgroup: TPW2026-01-28T23:37:222026-03-03T18:14:42false386771833826538closedClosedEmergency ManagementCreated metadata for the new datasets and applications for the Jan 23rd 2026 winter weather event Fern - #26479 - #26468 Also updated metadata for the TPW Crit. Roads and TPW Crit. BridgesType: Data, Team: Geo, Workgroup: Emergency Management2026-01-28T22:26:452026-01-28T22:27:202026-01-28T22:27:20false142338538386742566926537closedClosedSUTD > What application are you using? Other / Not sure > Describe the problem. Please send this ticket to Craig J. New role within SUTD requires additional software/hardware. > How soon do you need this? Flexible — An extended timeline is OK > Requested By Johanna V. Request ID: DTS26-131965 Type: IT Support, Workgroup: SUTD, Team: Tech Services2026-01-28T21:09:082026-02-13T13:25:492026-02-13T13:25:55false164183211386707612126536closedClosedCSD > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. Needed to reset password > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? Already done, Craig helped me over teams > Requested By Jasmeen K. Request ID: DTS26-131960 Type: IT Support, Impact: 1-Severe, Workgroup: CSD, Team: Tech Services, Product: O3652026-01-28T19:42:142026-01-28T20:46:372026-01-28T20:46:37false68443907, 133022703386703265826535closedClosedROW### The [TCP review data](https://datahub.austintexas.gov/Transportation-and-Mobility/Traffic-Control-Plan-Submission-Reviews/vz5j-8n8f/about_data) that we're using for ROW's PBI is showing some review day totals in the negative and in the thousands. We need to look behind the KNACK curtain to see which fields are populating the data and how they are being calculated. **Meeting Date:** 2/3/26 **Participants** Tracy, Charlie, Chrispin, Samson, PalomaType: Meeting, Workgroup: ROW, Team: Data Science, Product: Power BI2026-01-28T19:31:232026-02-04T19:22:482026-02-04T19:22:48false30810522, 49930868386695867626534closedClosedVZAdd the fields listed below to the crash details page. As part of this process, rename the **Other** card to **Details**. db column | db lookup table | field label | placement | editable -- | -- | -- | -- | -- `crashes.road_constr_zone_fl` | N/A | Construction zone | **Flags** card, below the **Toll road/lane** field | yes `crashes.road_constr_zone_wrkr_fl` | N/A | Construction worker present | **Flags** card, below the new **Construction zone** field | yes `crashes.investigat_agency_id` | `lookups.agency` | Invesitgating agency | **Summary** card, at bottom | no Team: Dev, Need: 2-Should Have, Workgroup: VZ, Type: Enhancement, Product: Vision Zero Crash Data System, Type: Snackoo 🍫2026-01-28T19:12:572026-04-02T18:31:082026-04-02T18:31:08false67130963386691263726533openSBO > What application are you using? Maximo > Describe the problem. Can we have Cedric M have access to Maximo for training. Thanks Employee # see comment > How soon do you need this? Flexible — An extended timeline is OK > Requested By Marcos V. Request ID: DTS26-131955 Type: Other, Product: Maximo, Workgroup: SBO2026-01-28T19:00:422026-01-29T16:07:46false133040608386691258326532closedClosedOCE > What application are you using? Other / Not sure > Describe the problem. Not able to access the network. > How soon do you need this? Urgently — Critical that this is addressed today > Requested By Karin H. Request ID: DTS26-131950 Type: IT Support, Impact: 1-Severe, Workgroup: OCE, Team: Tech Services2026-01-28T19:00:412026-02-02T15:49:232026-02-02T15:49:23false133022703, 235511404386568483926522openROW### INC0549541 submitted to ATS on 2/4/26 > What application are you using? AMANDA > Describe the problem. BUG: ABC Portal – Error Preventing Permit Assignment on S Pleasant Valley Rd ### Description: An AE applicant attempting to submit an EX application is selecting the 0 - 100 block range for S Pleasant Valley Rd. Every time he goes to hit select, the portal flashes a red screen and will sign him out and take him back to the sign in page. As a workaround if he selects the 100-200 block range as the segment he is able to successfully submit the app. I attached a video of my recreation of what he described. > Website Address https://abc.austintexas.gov/citizenportal/app/login Internet Browser: Chrome > Requested By Russell B. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/697a1a48f199a36729509bdd/0to100splesantvalley.mp4) (11.13mb) Request ID: DTS26-131915 Workgroup: ROW, Type: Bug Report, Impact: 2-Major, Product: AMANDA, Provider: ATS, Team: AMANDA2026-01-28T14:18:082026-04-03T19:31:56false49930868386680751426531closedClosedFinance, ROW**Confirm Data:** - [x] Google Sheet located in the DTS Google Drive > ROW Portal > COS folder - [x] Google Sheet updated by Finance - [x] Check Data on each tab **Confirm Counts:** - [x] AE (Austin Energy) Number of records to update: 6000 - [x] ACC (Austin Convention Center) Number of records to update: 0 - [x] ATPWD (Austin Transportation & Public Works) Number of records to update: 11864 - [x] AWU (Austin Water Utility) Number of records to update: 14497 - [x] CPO (Corridor Program Office) Number of records to update: 0 - [x] PARD (Parks and Recreation Department) Number of records to update: 0 - [ ] WPD (Watershed Protection & Development) Number of records to update: 432 - [x] Total Number of records being updated: 32793 **Import Data:** - [ ] Import (Update) records, match on `Combined ID` & import `Journal Voucher ID`, `Department Comment`, and `Payment Memo`. Set default `Import Date` to today and set `JV Type` to the proper sheet acronym [(Review Instructions)](https://atd-dts.gitbook.io/atd-knack-operations/row-portal/cos-jv-update) - [ ] Make sure the number of records being updated matches for all spreadsheets - [ ] Filter records by `Import Date` and `JV Type` to make sure the total number of records updated matches **Error Checking:** - [ ] If inaccurate, check backend filter to see if any of the unmatched records are archived records and marked as `Archived`. The AMANDA data may be inaccurate, the script may be running incorrectly, or the `Combined ID` may be incorrect if the record amount does not match the number of Archived records. - [ ] Also check for duplicate `Combined IDs` which could be duplicate records or have the wrong `Combined ID`, `Fee Number`, or `Payment Number`. These need to be reconciled with Finance. - [ ] Notify Finance that the update task is complete (Teams or Email) Workgroup: Finance, Workgroup: ROW, Type: Data, Team: Apps, Product: ROW Portal2026-01-28T18:36:052026-02-09T16:25:442026-02-09T16:25:44false67915167386676959426530closedClosedTDS > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. Computer no work > How soon do you need this? Urgently — Critical that this is addressed today > Requested By Juan V. Request ID: DTS26-131945 Type: Other, Impact: 1-Severe, Workgroup: TDS, Team: Tech Services, Product: O3652026-01-28T18:27:082026-01-28T20:27:302026-01-28T20:27:30false68443907, 133022703386667934826529closedClosedSBO > What application are you using? ArcGIS > Describe the problem. For Matt M GIS on apple tablet won't load. > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? Has stopped work progress. > Requested By Patricia M. Request ID: DTS26-131940 Type: Other, Impact: 1-Severe, Team: Geo, Workgroup: SBO, Team: Tech Services2026-01-28T18:03:102026-01-30T19:35:082026-02-02T19:49:30false133022703386628510226528closedClosedOCE > What application are you using? Other / Not sure > Describe the problem. Need HDMI cables to connect to screens to accomplish work from home > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? Needed soon so that I can update inspection info from GFT projects around Austin, using AMANDA and Smartsheet app. > Requested By Jelani M. Request ID: DTS26-131935 Type: IT Support, Impact: 1-Severe, Workgroup: OCE, Team: Tech Services2026-01-28T16:30:322026-01-28T16:35:282026-01-28T16:35:28false68443907, 133022703386627062226527closedClosedOCE > What application are you using? Other / Not sure > Describe the problem. Need MyWifi access for laptop > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? Need immediately to access COA networks from Vaishnav Yerram > Requested By Jelani M. Request ID: DTS26-131930 Type: IT Support, Impact: 1-Severe, Workgroup: OCE, Team: Tech Services2026-01-28T16:27:092026-01-28T16:49:012026-01-28T16:49:13false138721851386620633526526openROWBe sure the review cycle is accessible from the task board feature. Testing has shown that when a cycle fails to connect to a round, the task board feature links to a cycle that isn't quite working correctly. - Per #26788 the task board currently has a bug: > Please investigate the TCP Portal Reviewer Task Board date status filters as it is indicating that plans that are due today are past due. Moreover, items due today appear in the past due filter. Per Samson, the TCPs that are due today would need to be under the due today filter instead of past due.Workgroup: ROW, Team: Apps, Type: Testing, Product: ROW Portal, Project: TCP Review Case Management2026-01-28T16:12:432026-04-08T19:00:26false49930868, 67915167386599005026525closedClosedVZAs discussed [here](https://austininnovation.slack.com/archives/C013G4RNJ01/p1769598916573659), we should adjust the CRIS import ETL schedule to avoid conflict with CTM server updates.Team: Dev, Need: 2-Should Have, Workgroup: VZ, Type: DevOps, Product: Vision Zero Crash Data System, Type: Snackoo 🍫2026-01-28T15:25:272026-01-28T15:32:162026-01-28T15:32:16false3653206386585596026524closedClosedSBO > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. Need Microsoft teams and other apps setup in my iPad. Went through to V and got the access to the iPad, he had made the iPad setup. > How soon do you need this? Soon — Within a week > Requested By Vincent S. Request ID: DTS26-131925 Type: IT Support, Workgroup: SBO, Team: Tech Services, Product: O3652026-01-28T14:57:102026-01-28T15:24:442026-01-28T15:24:44false68443907, 133022703, 138721851386571176726523closedClosedSBO > What application are you using? Other / Not sure > Describe the problem. For Matt M Move printer at Dalton Lane Bldg D from connection D=107 to D 27-28 > How soon do you need this? Soon — Within a week > Requested By Patricia M. Request ID: DTS26-131920 Type: Other, Workgroup: SBO, Team: Tech Services2026-01-28T14:24:092026-01-30T19:06:072026-02-02T19:49:30false133022703, 138721851386557084226521closedClosedSUTD > What application are you using? Other / Not sure > Describe the problem. Laptop not working > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? Today at 10am at the latest > Requested By John E. Request ID: DTS26-131910 Type: Other, Impact: 1-Severe, Workgroup: SUTD, Team: Tech Services2026-01-28T13:54:082026-01-28T20:58:052026-01-28T20:58:05false235511404166083313811976closedClosedOSEWorkgroup: OSE, Type: Map Request, Team: Geo, Product: AMANDA2023-04-10T14:05:282023-04-10T18:29:002023-04-10T18:29:00false114594205386289508626520closedClosedTPWDataGridPro tables default behavior includes saving when clicking away from a row that is in edit mode. This can create various bugs, and it has been reported as being unintuitive. We should make the same updates across the board that Mateo made in https://github.com/cityofaustin/atd-moped/pull/1760. We should also disable the "add" buttons when in edit mode as done in the same PR to prevent multiple rows from adding at once. This behavior also causes bugs in other tables like **Milestones**. To replicate clickaway bug: 1. Go to the Milestones table 2. Click "Add Milestone" 3. Click away from the row in edit and see that it breaks when the mutation fires with no null for required fields To replicate "add" bug: 1. Go to the Milestones table 2. Click "Add Milestone" 3. Click "Add Milestone" to add another milestone and see that it breaks when the mutation fires with no null for required fieldsType: Bug Report, Team: Dev, Need: 2-Should Have, Product: Moped, Type: Snackoo 🍫, Workgroup: TPW2026-01-27T23:44:542026-04-09T14:46:552026-04-09T14:46:55false37249039386274265826519closedClosedOSEWorkgroup: OSE, Type: Data, Team: Geo, Product: AMANDA, Type: GIS Web Application2026-01-27T22:47:002026-01-27T22:47:272026-01-27T22:47:27false114594205386266382426518closedClosedOPM > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. I have messaged Karo for this request. I am trying to create tags in the SOP central library that will allow SOPs in one division's library to appear in another division's library. The purpose is so that SOPs which affect the entire department can be easily populated in all the division libraries. I have a column to indicate "division" where an SOP file will be tagged with the division library it is supposed to go in. My ideas was to create an additional tag "all" that can be added to an SOP so that it lives in the originating division's library (ex. administration) and the other division's libraries as well. > How soon do you need this? Soon — Within a week > Requested By Nicholas S. Request ID: DTS26-131905 Type: Other, Team: Apps, Workgroup: OPM, Product: O3652026-01-27T22:18:092026-02-11T15:32:112026-02-11T15:32:11false100615928386257238326517closedClosedTED > What application are you using? Moped > Describe the problem. Requesting access to Moped per TPW Moped Questions Teams chat from Mike D on 01/27/2026. I was unable to attend the meeting, but I believe that Moped can be a useful tool for me. > How soon do you need this? Flexible — An extended timeline is OK > Requested By Stephen B. Request ID: DTS26-131900 Workgroup: TED, Type: IT Support, Team: Product, Product: Moped2026-01-27T21:45:422026-01-28T00:07:532026-01-28T00:07:53false37249039386253124926516closedClosedPIO > What application are you using? Maximo > Describe the problem. Account requests - please include the EMPLOYEE ID see comment NAME: Joana P POSITION: Project Coordinator SUPERVISOR: Jeff S RE-ACTIVATE a my log-in > How soon do you need this? Soon — Within a week > Requested By Joana P. Request ID: DTS26-131895 Workgroup: PIO, Type: Other, Product: Maximo2026-01-27T21:33:082026-01-29T21:22:102026-01-29T21:22:11false133040608386230126226515closedClosedROW### We are producing two fee related data sets for a public information request. ---- ### Query 1 - Payments **Parameters:** 1. Payment was made by any of these people RSNs: 5873382, 5872624, 5543320, 5515861, 5656847, 5630533, 5744277 2. Payment is not voided **Output:** - Payment Type - Payment Date - Receipt # - Paid By - Paid By People RSN - Paid Amount - Memo - Amount Applied - Amount Refunded - Payment # - Bill # - Folder RSN - Folder Type - Folder Name - Folder Reference # ---- ### Query 2 - Itemized fee data **Parameters:** 1. Bill # is in the output of the above data pull **Output:** - Folder RSN - Bill # - Fee Code - Fee Description - Fee Amount - Bill Note - Paid? - Folder Type - Folder Reference # ---- ### DTS SR Submittal: > What application are you using? AMANDA > Describe the problem. I am requesting copies of all transactional records associated with the following Right of Way (ROW) Contractor Licenses (LC), including all transactional records from any linked EX and DS permit folders: - Scope Construction, LLC (RSN 11499177 - LC License Type) | People record ID is 5543320 - ATX Taps (RSN 13454209 - LC License Type) Please send all records to Kensley I. for PIR reporting. > How soon do you need this? Urgently — Critical that this is addressed today > Requested By Russell B. Request ID: DTS26-131890 Workgroup: ROW, Type: Other, Impact: 2-Major, Need: 1-Must Have, Product: AMANDA, Provider: LaunchIT, Team: AMANDA2026-01-27T20:24:112026-02-24T23:50:052026-02-26T18:21:25false49930868, 51717169, 63309637386218000326514closedClosedVZWe're meeting with EMS folks to discuss our approach to enhancing crash data with EMS records. With the primary goal of getting feedback and assistance with our methodology for assigning injury severity. Slide deck WIP https://docs.google.com/presentation/d/1dzv5Jv2jdmyjiv_wM8bvCCBykeOv96fYXv15tqwtb-QTeam: Dev, Workgroup: VZ, Product: Vision Zero Crash Data System, Project: Enhanced Vision Zero Data2026-01-27T19:50:202026-04-02T18:33:552026-04-02T18:33:55false386213151926513closedClosedTPW## Tue 1/27/26 Info Meeting <img width="702" height="132" alt="Image" src="https://github.com/user-attachments/assets/b8b5f478-bd3c-461a-a9ea-673384e5150e" /> **Dates**: - Tuesday, January 27, 2026 – 1:30pm - Wednesday, January 28, 2026 – 10:00am - Thursday, January 29, 2026 – 1:30pm Location: Teams Facilitator: Adrianne G. **Welcome, Agenda & Housekeeping (2 min)** Agenda Overview **Public Open Data Sites (10 min)** - Open Data Portal (ODP) - https://data.austintexas.gov/ - Reminder: To edit public assets published on the ODP, you must have upgraded permissions on the Enterprise Data Portal (EDP) https://datahub.austintexas.gov/. All edits to these assets must be done on our internal Data Portal. - Open Data Module Sites: (Can only be edited by a Module Site Administrator) - Austin Development Services Liaisons: ([Contacts Here](https://cityofaustin.sharepoint.com/sites/CTM/TEAMSITES/EADS/EODP/Lists/Open%20Data%20Contact%20List/All%20Current%20Liaisons%20%20Dept%20View.aspx?viewid=9c066e09%2D8877%2D46e4%2D8f43%2D475fd8e5c3fd)) - Development Tracker - https://developmenttracker.austintexas.gov/ - Citizen Connect - https://citizenconnect-acd.austintexas.gov/ - Austin Budget and Operational Excellence Liaisons: ([Contacts Here](https://cityofaustin.sharepoint.com/sites/CTM/TEAMSITES/EADS/EODP/Lists/Open%20Data%20Contact%20List/All%20Current%20Liaisons%20%20Dept%20View.aspx?viewid=9c066e09%2D8877%2D46e4%2D8f43%2D475fd8e5c3fd)) - Open Budget - https://budget.austintexas.gov/ - Capital Projects Explorer - https://capitalprojects.austintexas.gov/ **Accessibility Stakeholders & Workflow for Open Data Remediation (5 min)** * Accessibility Committee ([Digital Accessibility Compliance Project SharePoint](https://cityofaustin.sharepoint.com/sites/COADigitalAccessibility/SitePages/Digital-Accessibility-Compliance-Project-(DACP).aspx?source=https%3a//cityofaustin.sharepoint.com/sites/COADigitalAccessibility/SitePages/Forms/ByAuthor.aspx)) * COA Department Accessibility Champions ([Find your department's Champion here](https://cityofaustin.sharepoint.com/sites/COADigitalAccessibility/Lists/COA%20Digital%20Accessibility%20Champions/AllItems.aspx)) * Departmental Open Data Liaisons ([Find your department's Liaison here](https://cityofaustin.sharepoint.com/sites/CTM/TEAMSITES/EADS/EODP/Lists/Open%20Data%20Contact%20List/All%20Current%20Liaisons%20%20Dept%20View.aspx?viewid=406cdad3%2D1dd9%2D4342%2Db25f%2D8c775acc3839)) Open Data Publishers (Users with the role 'Austin Internal User' or above.) Reminder: Users with the default role 'Austin Guest' are not able to publish or edit assets on the Enterprise Data Portal (EDP) - https://datahub.austintexas.gov/ **Open Data Accessibility Resources (10 min)** * [Open Data Digital Accessibility SharePoint Page](https://cityofaustin.sharepoint.com/sites/CTM/TEAMSITES/EADS/EODP/SitePages/Accessibility.aspx) * Accessibility Check tab on the [Enterprise Open Data Asset Management Dashboard](https://app.powerbigov.us/groups/me/reports/d05acbbb-2278-4383-ac58-10685cf8bfd4/f4e0adafe51caf988244?ctid=5c5e19f6-a6ab-4b45-b1d0-be4608a9a67f) [New] ADA Compliant Story Page Themes (w/ Brand Colors!) **Knowledge Articles:** - [How to Review Title II ADA Issues Identified on a PUBLIC Open Data Asset and Test for Remediation](https://atx.servicenowservices.com/kb_view.do?sysparm_article=KB0015685) - [How to Review Title II ADA Issues Identified on an Open Data Module Site and Test for Remediation](https://atx.servicenowservices.com/kb_view.do?sysparm_article=KB0015684) **How to Demo (10 min)** * [How to Review Title II ADA Issues Identified on a PUBLIC Open Data Asset and Test for Remediation](https://atx.servicenowservices.com/kb_view.do?sysparm_article=KB0015685) ❗ [Solutions Repository](https://cityofaustin.sharepoint.com/sites/COADigitalAccessibility/Lists/wcag21_solution_repository/AllItems.aspx?viewid=b37c3eea%2D5b9e%2D4fb0%2D82ea%2D90c0481a9f5b&OR=Teams%2DHL&CT=1768242940918) Q&A and Additional Demos if Needed Team: Apps, Type: Open Data, Provider: ATS, Workgroup: TPW2026-01-27T19:37:292026-03-19T20:15:542026-03-19T20:15:54false21112975, 31259724, 100615928386209174226512closedClosedHR > What application are you using? Other / Not sure > Describe the problem. Printers need servicing > How soon do you need this? Urgently — Critical that this is addressed today > Requested By Sonia B. Request ID: DTS26-131885 Workgroup: HR, Type: Other, Impact: 1-Severe, Team: Tech Services2026-01-27T19:27:092026-01-27T21:04:452026-01-27T21:04:59false164183211386129182726500closedClosedROWCreate Metadata for New AMANDA RoW Permit GIS Layers that are residing on GISMAINT1: - [x] ATD_ADMIN.row_permit_segments - [x] ATD_ADMIN.row_permit_parcels - [x] ATD_ADMIN.amanda_row_permits See ATS GISDM data standards KB for content that needs to be filled out.Workgroup: ROW, Type: Data, Team: Geo2026-01-27T16:04:392026-01-27T22:41:222026-01-27T22:41:22false114594205386191623026508closedClosedTPWWe have a user guide for the components that we could incorporate into the components UI like we've done with the funding table. This would help highlight the existing docs since there has been confusion about the different ways to add components (specifically about the draw feature). Goal is to make the components user guide more discoverable. **In Scope** - Add documentation link component used in funding table toolbar and update to point to https://atd-dts.gitbook.io/moped-documentation/user-guides/project-map - Update "New component" button to be contained variant like in tables and other places where new records are created - New button should not grow to fill row and the documentation and filter buttons should be grouped together on the right side of the row <img width="347" height="217" alt="Image" src="https://github.com/user-attachments/assets/f95148c0-b1ca-4e41-bd12-3355d11e3b7c" />Team: Dev, Need: 2-Should Have, Type: Enhancement, Product: Moped, Workgroup: TPW2026-01-27T18:39:302026-03-12T14:41:452026-03-12T14:41:45false37249039386182937926507closedClosed St Elmo ## Device & User Information (first name and last initial, no last names) Laptop & Jelani, M ## What's the problem? User was having issue with the laptop and wanted to get it swapped. Need to update the inventory and make sure everything is up to date ## What did you do to resolve the issue I have already deployed the user with other laptop, updated the Knack and service now inventory, need to check with the status of the laptops with the team if we are still retiring the tough books.Type: IT Support, Team: Tech Services, Type: Hardware Support2026-01-27T18:15:532026-02-04T20:44:112026-02-04T20:44:15false138721851386179753826506openTDS### DESCRIPTION: Create a report for TDS that includes GF folders where the intake is handled by the Public Projects team. The executive team Assistance Director and Division Manager) needs a report similar to the existing report "TDS Amana Review Data (99028)" with the additional columns. ### USER ROLE: ### ACCEP{TANCE CTITERIA: 1. The report will be similar to the existing report "TDS Amanda Review Data (99028)". 2. Report Name = "TDS Public Projects GF" 3. The report will reside in Amanda Reports-->ATD and appear in the alphabetical order. 4. Upon clicking the report name, display a screen with the following criteria to generate the report. - The "FromStartDate" and "TostartDate" on this screen are based on the "ToStartDate" in the existing report (99028). <img width="1172" height="231" alt="Image" src="https://github.com/user-attachments/assets/1e180218-fbb2-4821-ac9c-1e2be6d956cd" /> 5. Upon clicking Generate Report button, download the report on the local machine. 6. The generated report will display the columns mentioned below. 7. The generated report will pull data based on the given dates by the user and the same criteria as the trial raw data pull in issue #22665 Data Columns: 1. Folder Type = GF 2. FolderRSN (ROWID) 3. ReferenceFile (Reference#) 4. FolderName 5. Reviewer 6. ProcessRSN (ProcessID) 7. ProcessName = (TWP-TDS Review (Previously ATD Engineering Review), Public Project Review) 8. ToStartDate 9. DueDate 10. StartedDate 11. EndedDate 12. Process Status 13. CycleNumber = Cycle number of the Process (Ex: The first time it a review process appears, the cycle# is 1, the second time it appears, the cycle# is 2, etc.) 14. CouncilDistrict (Primary Folder Property Info (Council District)) 15. InDate (Folder intake date) 16. Folder Status 17. Current Design Stage (Last attempt result on folder process Public Project Team (50073)) 18. Folder Description 19. No. of ATD Engineering Reviews (Count # of existing folder processes for ATD Engineering Review (51132)) 20. No. of Public Project Reviews (Count # of existing folder processes for Public Project Team (50073)) 21. Public Project (Folder Info 63166) = (Yes, No)Need: 1-Must Have, Type: Reports, Workgroup: TDS, Product: AMANDA, Status: Awaiting Response, Team: AMANDA2026-01-27T18:06:532026-05-05T17:39:55false51717169, 63309637, 167787744386169778626505closedClosedCSD## Ability for CSD Supervisor to fill out a survey form on behalf of CSD crossing guard staff Set up survey in TPW HR Portal because the survey will be conducted on the CSD crossing guards. The supervisors will faciliatate, this will help us understand what the technology capabilities are for CSD staff to better create the Technology 101 Help Guides. (ex. if we need to spend more time/effort on walk through videos rather than written help guides) Team: Apps, Product: Human Resources Portal, Featured Project, Workgroup: CSD, [Workgroup] :rotating_light: MISSING2026-01-27T17:39:152026-02-04T16:45:302026-02-04T16:45:30false21112975386166568626504closedClosedOPM > What application are you using? AMANDA > Describe the problem. Requesting Access to AMANDA for the License Agreement Improvement Project. > How soon do you need this? Soon — Within a week > Requested By Serena M. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/6978f5e9b629468a536d91ae/new_tpw_dts_v7_amanda.pdf) (476.31kb) Request ID: DTS26-131870 Type: Other, Product: AMANDA, Workgroup: OPM, Team: AMANDA2026-01-27T17:30:332026-02-05T16:09:182026-02-05T16:09:18false49930868, 63309637386161642226503closedClosedTED > What application are you using? Transportation Development Services Portal > Describe the problem. Hardware request: requesting a desk riser at 5537.062 - desk is located outside of Eric B Office. > How soon do you need this? Flexible — An extended timeline is OK > Is there anything else we should know? Flexible on request -- not urgent > Requested By Chandra P. Request ID: DTS26-131865 Workgroup: TED, Type: IT Support, Product: TDS Portal, Team: Tech Services2026-01-27T17:18:122026-01-28T16:35:042026-01-28T16:35:04false164183211386137262526502closedClosedSBO > What application are you using? Other / Not sure > Describe the problem. Scanner needs to be updated, need to check and update the scanner. V looked at the issue and took care, entered the admin rights and provided the access. > How soon do you need this? Soon — Within a week > Requested By Fred C. Request ID: DTS26-131860 Type: IT Support, Workgroup: SBO, Team: Tech Services2026-01-27T16:24:122026-01-27T18:06:102026-01-27T18:06:16false68443907, 133022703, 138721851386132434726501closedClosedOCE > What application are you using? Other / Not sure > Describe the problem. Requesting assistance with equipment for a presentation that will be happening on 1/28/25 in nighthawk(Ben white) from 11:30am-1:00pm > How soon do you need this? Soon — Within a week > Requested By Arielle P. Request ID: DTS26-131855 Type: Other, Workgroup: OCE2026-01-27T16:12:122026-01-29T13:58:572026-01-29T13:58:57false235511404172469179512384closedClosedVZhttps://app.gitbook.com/o/-LzDQOVGhTudbKRDGpUA/s/-M4Ve3sp7qA5cPXha0B4/data-dictionary @patrickm02L add detailsTeam: Dev, Type: Documentation, Workgroup: VZ2023-05-24T20:30:232023-12-22T03:06:002023-12-22T03:06:01false386106568126499closedClosedTPW# Topic: Open Data, AGOL and Power BI Basics ## Title: Introduction to Open Data at the City of Austin ## Placeholder Date - ~~Thursday, April 23rd at 11AM-Noon~~ - Monday, April 20th from Noon-1PM # Related Links - Google Doc [Link](https://docs.google.com/document/d/1EC97pZLQKb4IsWeuAxZEgCYZCYdVmukkix64qTXgpZo/edit?usp=sharing) - Miro Planning Board [Link](https://miro.com/app/board/uXjVL8mrlbQ=/) - Presentation Link: [PowerPoint](https://cityofaustin.sharepoint.com/:p:/s/tpwDTS/IQCNFcYfQ0KJR6rDFf2kgPOQAU0C-wPUzqexcJijvDW2Dl0?e=mQ8IHw) - Webinar Link: [Link](https://events.gcc.teams.microsoft.com/event/4c9925a8-220f-41cb-bbc3-a1685ee6552a@5c5e19f6-a6ab-4b45-b1d0-be4608a9a67f) ## Meeting Summary - 01/27/2026 - Kick-Off - Decided on Open Data , PBI, Socrata, and AGOL - 02/06/2026 - Susanne and Karo will attend Geo mini-sync to discuss bringing geo data into lunch and learn session - TO DO: Reach out to Geo again after Discovery Day (Feb 20th) to discuss who would be interested in presenting. - 02/10/2026 - Meetup on Lunch and Learn - Talked about format of slide deck - Added placeholder dates - TO DO: Create slide deck and share w/ team - 02/25/2026 - Official date: Thursday, April 23rd at 11-AM-Noon. - Plan out content slides - Chrispin will setup webinar once we get official response on content - Diana will be creating possible poll responses before sections of the slides - 03/05/2026 - Onboarding David for the lunch and learn - 03/27/2026 - Changing date due to training conflict Team: Apps, Need: 2-Should Have, Type: Communication, Workgroup: TPW2026-01-27T15:12:572026-04-21T14:48:172026-05-10T15:40:58false21112975, 31259724, 67915167, 100615928, 142338538386068735926498closedClosedOCE > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. #2 monitor would not connect > Is there anything else we should know? 7:00 AM maybe docking station not working ; UPDATE! fixed by technician visit ! Internet Browser: Chrome > Requested By Ron K. Request ID: DTS26-131850 Type: Bug Report, Impact: 2-Major, Workgroup: OCE, Product: O3652026-01-27T13:45:542026-01-27T15:27:372026-01-27T15:27:37false235511404385812561126497closedClosedCSD > What application are you using? AMD Data Tracker > Describe the problem. I need access to support art box program administration > How soon do you need this? Soon — Within a week > Requested By Nur S. Request ID: DTS26-131845 Type: IT Support, Team: Apps, Product: Smart Mobility Office Portal, Workgroup: CSD2026-01-26T23:33:082026-01-29T19:50:312026-01-29T19:50:32false7612723, 100615928385793704626496closedClosedVZWe have ~20k non-CR3s from 2025 that have the value `"No Address"` in the `address` column. We need to backfill this value since there was clearly a problem with the data. Team: Dev, Need: 2-Should Have, Workgroup: VZ, Product: Vision Zero Crash Data System, Project: Enhanced Vision Zero Data2026-01-26T22:26:312026-02-04T19:27:262026-02-04T19:27:26false14793120385771222526495closedClosedROW > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. Outlook keeps freezing and will not allow me to open emails. I have restarted my computer and the issue persists. > How soon do you need this? Urgently — Critical that this is addressed today > Requested By Russell B. Request ID: DTS26-131840 Workgroup: ROW, Type: IT Support, Impact: 1-Severe, Team: Tech Services, Product: O3652026-01-26T21:21:102026-01-27T15:29:122026-01-30T15:28:10false68443907, 133022703385766815626494openIn ProgressPDD, ROW, ATS, TPWATS is not renewing the City's Box.com subscription this spring. While it will be available until August, we want to support ATS in their goal to migrate everyone to SharePoint for file sharing as soon as possible. Next sprint (beginning 2/4), I'll work with @scottreedy and @KaroEngstrom to kick this off. Scott will help determine which users/divisions are currently using Box.com, and @KaroEngstrom will help provide users docs and/or desktop support on migration to SharePoint. Workgroup: ROW, Team: Apps, Team: Product, Workgroup: ATS, Project Index, Workgroup: PDD, Workgroup: TPW, Type: Sharepoint, Project: Box.com Retirement2026-01-26T21:08:382026-04-24T16:42:00true1463708, 100615928385762958126493openROW > What application are you using? Other / Not sure > Describe the problem. Requesting Nadin N. investigate why Marc R. is unable to generate UC MCRs when using the same macros as Jaclyn L, whose attempts are successful. Please investigate permissions between the two users and upgrade Marc's to match Jaclyn's as necessary. MCR macro screenshot from Marc: <img width="1618" height="916" alt="Image" src="https://github.com/user-attachments/assets/33a44984-e033-48ad-91e4-c8e3658c429b" /> > How soon do you need this? Soon — Within a week > Requested By Russell B. Request ID: DTS26-131835 Workgroup: ROW, Type: Other, Product: AMANDA, Status: Awaiting Response, Team: AMANDA2026-01-26T20:57:102026-05-13T19:36:30false63309637385759166426492closedClosedSPP > What application are you using? ArcGIS > Describe the problem. Please refresh all data sources on the Eco-Counter Prioritization Map. > How soon do you need this? Flexible — An extended timeline is OK > Is there anything else we should know? I'd like this completed by Friday, February 13 so that we can use it to assign scores to proposed counter locations before end of February. > Requested By Manuela F. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/6977d19460b75c761307f061/ecocountermaprequirements1.docx) (68.41kb) Request ID: DTS26-131830 Type: Map Request, Type: Data, Team: Geo, Workgroup: SPP2026-01-26T20:45:312026-02-13T18:30:402026-02-13T18:30:40false114594205381455301126324closedClosedSDD > What application are you using? Other / Not sure > Describe the problem. Not able to save to the G-Drive > Is there anything else we should know? Restarted the computer multiple times, but still am unable to save to the G-Drive (oddly able to create a new-folder, but not rename it or save a document) Internet Browser: Other > Requested By Michael L. Request ID: DTS26-131425 Workgroup: SDD, Type: Bug Report, Impact: 2-Major, Team: Tech Services2026-01-14T19:24:122026-01-16T14:03:202026-01-16T14:03:20false68443907, 133022703385754575526491closedClosedFinance > What application are you using? AMANDA > Describe the problem. The separate 4% Technology Surcharge in Amanda was removed in FY26 and Erin folded it into our various fees. However, there still appears to be a tech surcharge being added to some fees in Amanda, meaning we are potentially double-charging customers for the tech portion. We need to ensure the separate tech surcharge is not being assessed in Amanda. Thank you! > Is there anything else we should know? This appears to also be affecting DSD, which makes me think it's likely a bigger Amanda coding issue versus a department issue. For that reason, I'm hoping DSD will take the lead on issuing refunds. Thank you! > Requested By Jenny K. Request ID: DTS26-131825 Workgroup: Finance, Type: Bug Report, Impact: 4-None, Product: AMANDA, Team: AMANDA2026-01-26T20:30:302026-01-26T21:38:082026-01-26T21:38:08false49930868, 63309637385750619926490closedClosedLDE### We will default LDE reviews to NO for PR subtype 434 Additions and Alterations. Be sure the 50% info defaults to No as well. **LDE Review Processes:** 1. ATPW-LDE Row Compliance Review (51258) 2. ATPW-LDE Driveway/Sidewalk Review (51259) ---- **DTS SR Submittal:** > What application are you using? AMANDA > Describe the problem. We recently added a review on the PR folder (ATPW-LDE Residential Review). We would like to be removed from getting the (R-434's Additions and Alterations) until after DSD has updated the application with the 50% check toggle. We are getting too many that we don't need to see. Ivan Naranjo also mentioned that it would be helpful if there is a way to stop receiving PR's located within the limited purpose jurisdiction if possible. Internet Browser: Edge > Requested By Elizabeth R. Request ID: DTS26-131820 Type: Bug Report, Impact: 3-Minor, Need: 1-Must Have, Product: AMANDA, Workgroup: LDE, Team: AMANDA2026-01-26T20:18:092026-03-30T15:46:292026-03-30T15:46:35false49930868, 51717169, 63309637385750613826489closedClosedFinance > What application are you using? AMANDA > Describe the problem. May I please get the latest export of our ATPW fees in Amanda with the following data: fee description/names, Amanda fee codes, fee amounts, GL codes. Thank you! > How soon do you need this? Flexible — An extended timeline is OK > Requested By Jenny K. Request ID: DTS26-131815 Workgroup: Finance, Type: IT Support, Product: AMANDA, Team: AMANDA2026-01-26T20:18:072026-02-24T16:09:572026-02-24T16:09:57false33665701, 49930868385722783726488openParking ServicesParking ETL has not been retrieving passport parkATX transaction data since September. [Recently, we have been not able to log into the passport API either.](https://austininnovation.slack.com/archives/C013G4RNJ01/p1769441752413719) Fix this. We may have to move away from the passport API and use emailed reports. I'll ask passport during our next call whats upWorkgroup: Parking Services, Type: Open Data, Team: Data Science2026-01-26T18:56:062026-04-06T19:02:41false30810522385718301326487closedClosedHR## Mon 1/26/26 - Amelia let me know via Teams that she was having trouble editing [a SharePoint list](https://cityofaustin.sharepoint.com/sites/tpwHR/Lists/TPW%20Leadership%20Budget%20Tracker%20Test%201/AllItems.aspx?e=3%3Ac1d82694bb61442a9060173d681ba70d&sharingv2=true&fromShare=true&CID=373ab6f3%2D2bef%2D4c05%2D9056%2D4cd5d1ffc284) on the TPW HR site - She could not edit the columns despite being a site owner - I looked at the list and she had an additional unique permission for her account specifically - I removed the unique permission even though it should have not have been conflicting (both site owner and the unique permission was for Full Control) - Asking Amelia to refresh her screen and try again - She responded: "That worked!! You remain THE BEST!!"Workgroup: HR, Team: Apps, Type: Sharepoint2026-01-26T18:44:012026-01-26T19:10:072026-01-26T19:20:59false100615928385715201226486closedClosed## Mon 1/26/26 - Mariah via Teams: > I am trying to find a way to give access to the TPW HR SharePoint site to Darren B. so he can upload and edit documents. I was trying to pole around and couldn't find a way to do so. Could you help with that? - I checked the site and offered to add Darren as a member to the owner group like most (if not all) of TPW HR employees are already. - I also noticed that only DTS users were owners on the site group, so I checked with Mariah. We decided to add Mariah (main SPOC) and Nedra as owners so that they are respond to access requests directly and to maintain COOP if One-ATS changes things for us. Team: Apps, Provider: HR, Type: Sharepoint2026-01-26T18:35:042026-01-26T18:35:182026-01-26T18:35:18false100615928385705486226485closedClosedSUTD > What application are you using? Other / Not sure > Describe the problem. I have transitioned into a new role and will need Bluebeam installed onto my laptop. The web application is saying the file sizes are too large to display on the browser and will require the desktop app. > How soon do you need this? Soon — Within a week > Is there anything else we should know? Due to the current weather conditions, I am planning to be in the Ben White office for sure on Wednesday the 28th. I can make arrangements to be in the office other dates if need be. > Requested By Samantha D. Request ID: DTS26-131810 Type: IT Support, Workgroup: SUTD, Team: Tech Services2026-01-26T18:09:102026-01-28T21:01:462026-01-28T21:01:46false235511404385695238226484closedClosedCSD# Background The Signs and Marking team leads currently cannot manage their team’s access to the Street Banner portal. Please create a supervisor role that allows them to add new team members and remove those who no longer need access. Check out the names of team members to assign as supervisors in the edit view. # A/C - [ ] Supervisors can add and remove S&M team members from the Street Banner portal. Team: Apps, Product: Street Banner Program Portal, Workgroup: CSD2026-01-26T17:40:342026-02-04T14:42:462026-02-04T14:42:46false21112975385694828026483closedClosedVZWe've bumped into a TypeError when viewing fatality details for temp records. To reproduce, create a temp crash record with a fatality and go to the fatality details page for that crash.Impact: 2-Major, Team: Dev, Workgroup: VZ, Product: Vision Zero Crash Data System2026-01-26T17:39:362026-01-26T18:22:492026-01-26T18:22:49false67130963385690465026482closedClosedCSD# Background Based on our conversation with Signs and Markings, they want to receive an email when a Work Order is Closed so that they are aware of the change. See the comments for the Signs and Markings team members to include in the email. # Sign and Banner Reservation Cancellation & Work Order Closed Workflor This is a diagram of the Reservation Cancellation and Work Order Closed workflow with the update to include an email in a green box. <img width="1261" height="795" alt="Image" src="https://github.com/user-attachments/assets/a39a6cd9-5477-4de9-b418-486ff0cdbabc" /> ## Email Subject Line: Work Order Closed - ID# {Work Order ID} In the body of the email, let the receiptan Hello, Work order {Work Order ID} has been closed. Name: {Name shown on the technicians' calendar} Install Date: {Install Date} Work order details: {Link to the work order details page} ## A/C - [ ] When a Work Order is closed, SMB PoCs receive an email letting them know that the Work Order was closed. Team: Apps, Type: Enhancement, Product: Street Banner Program Portal, Workgroup: CSD2026-01-26T17:26:522026-02-04T20:28:292026-02-04T20:28:29false21112975385685659326481openVZOur EMS records include a column called `apd_incident_numbers` that contains an array of APD case IDs that _might match_ the EMS record. We did not initially make use of these because the incident numbers do not consistently match an APD record, and sometimes they match the wrong record. But now that we have other fuzzy matching in place for EMS -> person linkages, we should explore potentially using this field to match EMS records to crashes and non-CR3s. Team: Dev, Need: 2-Should Have, Workgroup: VZ, Product: Vision Zero Crash Data System, Project: Enhanced Vision Zero Data2026-01-26T17:13:412026-02-24T19:27:11false14793120385668256126480closedClosedMobility Services# Background During a internal huddle on 1/21 and Mobility Services sprint review on 1/22 we decided on an approach that fits the Mobility Services teams needs and will be easy to build. ## Four uses cases for comments. When a PLA wants to: - Internal Only | Leave an comment on the application so anyone on the PLA team can see the most recent activity on an application. - External + changes status | Leave a comment to clarify business or insurance information - External + informative | Leave a comment on the application that's sent to a point of contact listed on the application. - External + changes status| Leave a comment to clarify or get additional personal information ## A diagram showing what Reviewers, Applicants and POCs see for use case. <img width="1102" height="575" alt="Image" src="https://github.com/user-attachments/assets/d770be7f-1f6d-49f5-8a22-14c3cc0f1d24" /> [Link to Miro Board ](https://miro.com/app/board/uXjVNj7uM5A=/?moveToWidget=3458764656413573073&cot=14) ## A detailed view of Comments from the Reviewer's POV This diagram highlights where Reviewers can leave each type of comment. <img width="1184" height="748" alt="Image" src="https://github.com/user-attachments/assets/7aa464a3-9631-4b88-b770-5d144d3f73ef" /> Link to the Comments from the Reviewer's POV miro board [HERE](https://miro.com/app/board/uXjVNj7uM5A=/?moveToWidget=3458764656575996535&cot=14) ## A detailed view of Comments from the Applicant's POV Include comment table near the top of the page ## What's out of scope for launch? - Leaving comments and sending emails to multiple PoCs at the same time. We decided not to do this now since 90% of the time PLAs message a single point of contact and it isn't easy to implement.Team: Apps, Workgroup: Mobility Services, Product: Mobility Services Portal, Project: MSP Operating Authority2026-01-26T16:27:302026-03-16T17:15:532026-03-16T17:15:53false31259724385650317626479closedClosedEmergency Management- Create FY26 Winter Weather Event 2 for future winter weather event - Copy over roster that had access for this winter weather eventTeam: Apps, Type: O365, Workgroup: Emergency Management2026-01-26T15:41:062026-01-29T20:28:012026-01-29T21:48:11false100615928385644500926478closedClosedOCE > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. Seven Telecom Inspectors are currently using outdated Tough Books that continue to malfunction. Need to replace those with laptops. > How soon do you need this? Soon — Within a week > Requested By Floyd B. Request ID: DTS26-131805 Type: IT Support, Workgroup: OCE, Team: Tech Services, Product: O3652026-01-26T15:27:122026-03-25T13:14:492026-03-25T13:14:49false68443907, 133022703385641251426477closedClosedSDD## Fri 1/23/26 - Tyler reached out via Teams: > Hi Karo, we're having a SharePoint issue with our CAMPO site. It is not letting us drag and drop files from the SharePoint to the application portal for sections that require attachments. The site will accept it from our downloads. But we're having to download the files and then upload them from our Onedrive. This is super time consuming. Do you have any suggestions? - Response: > Hi Tyler, thanks for reaching out. You are running into a security setting with SharePoint since it's "intra-net" and pretty locked down, so it's not allowing for the drag-and-drop to another browser screen.  What might make this easier is syncing the SharePoint library to your desktop so you could either drag-and-drop or upload from your desktop from the File Explorer. [Link](https://support.microsoft.com/en-us/office/sync-sharepoint-files-and-folders-87a96948-4dd7-43e4-aca%E2%80%A6) • Tyler said: > Thanks Karo. Much appreciate it Workgroup: SDD, Team: Apps, Type: Sharepoint2026-01-26T15:19:442026-01-26T15:19:492026-01-26T15:21:07false100615928385635290026476closedClosedOCE St Elmo ## Device & User Information (first name and last initial, no last names) Laptop & Jelani, M ## What's the problem? User having issues with his laptop. The screen doesn't turn, and the system completely went blank, just shows two lights ## What did you do to resolve the issue Have contacted the user, checked the system, did several troubleshooting steps as We’ve attempted several troubleshooting steps, but the device still won’t power on. It’s likely that the battery may need to be removed and inserted back in which requires a tool to access. Unfortunately, user doesn't have those. We may need to perform a physical diagnostic test or consider replacing the laptop. Updated his supervisor and team through a group chat in teams that "Since our team is currently teleworking due to the weather conditions, we plan to check the laptop once we return to the work site. I would even ensure to check the laptop after some time and see if we can fix it". Type: IT Support, Workgroup: OCE, Team: Tech Services, Type: Hardware Support2026-01-26T15:05:202026-01-27T18:08:162026-01-27T18:08:16false138721851381038059826295closedClosedROW### ROW has requested that the customer be able to see the round numbers as ROW sees them internally. Workgroup: ROW, Team: Apps, Type: Enhancement, Product: ROW Portal, Project: TCP Review Case Management2026-01-13T19:59:242026-02-18T17:00:282026-02-18T17:00:28false49930868, 67915167385609325026475openUrban Forestry > What application are you using? ArcGIS > Describe the problem. Requesting new layer for PW Urban Forestry Field Collection map. Duplicate layer(s) "ASMP Layers" "ASMP Levels 1-4". Rename as "Fern ASMP Layers" and "Fern ASMP Levels 1-4" > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? Proactive inspections during modified operations > Requested By Michael J. Request ID: DTS26-131800 Type: Map Request, Impact: 1-Severe, Team: Geo, Workgroup: Urban Forestry2026-01-26T13:57:112026-03-16T15:28:58false61209591, 142338538385428772926474openAMD > What application are you using? AMD Data Tracker > Describe the problem. Looks like previous issue is closed. New follow up ticket to DTS request -- 26099. I am ready for the next two "tables/view" we discussed while brainstorming 26099. New tables/views (for Ivonne training/test) 1-"No inventory Used" QC table -- filters: transaction status: needs review, no. of transactions =1 and item = No Inventory Used or JV status "not needed". Colums for this table: WRK, location, TK (maybe), "FDU complete? " field should be default to yes with option to overwrite "in the table". If transactions number for "this type" increases from 1 to more than 1... will it show again in another table? 3510 QC or CIP review. 2- 3510 QC table -- filters: memo type = memo, table columns --> WRK, location, TXD date, number of transactions, work order value, TK/TK name. This type should also have the FDU review complete field, set as YES with option to overwrite in the table. Also a field or "on hold"... a way to flag WRK that need to be looked at -- basically "it didn't pass the QC, need to be reviewed. I think Christina might have Miro board or more detailed notes when we talked. This can wait until a I get back 2/10 but would like to have meeting and follow chat that week. THANKS. The "new" table is almost ready to be adopted -- can DTS set up meeting with Ronnie, Ivonne and BC (optional). I need to discuss a couple of extra changes to the "financial review" view (1) set default FDU for WRKs with internal billed TKs as the buyer TK. When opting to override the buyer FDU -- maybe some extra "are you sure question" and record/show user that processed the change. (2) Adjusting info coming form eCapris (top of page) to buyer FDU balance rather than TK balance. If possible, bringing a couple of extra fields from eCapris -- FDU object codes, only those starting with 7. > Describe the outcome you'd like to see when this feature is implemented. We will be ready to handle inventory review when Ronnie retires. > Describe any workarounds you currently have in place or alternative solutions you've considered. Currently it is all handled by Ronnie. > Is there anything else we should know? If possible preliminary 3510 QC and No inventory Used QC as soon as possible. Meeting to loop Ronnie -- week of 2/11 > Requested By Ivonne N. Request ID: DTS26-131795 Workgroup: AMD, Team: Apps, Need: 2-Should Have, Type: Enhancement, Product: AMD Data Tracker2026-01-26T02:36:092026-03-30T21:03:00false61209591385394711326473closedClosedEmergency ManagementCapMetro announced that they may be running routes tomorrow afternoon, and Director Mendoza offered to have SBO crews pretreat those roads in advance. Richard D. (SBO), who's working in the DEOC and maintaining treatment status data on the [TPW EM Critical Road & Bridge Treatment Operations Map](https://experience.arcgis.com/experience/b13f400383ba4a4cbf472a3cec879f56#data_s=id%3AdataSource_1-19a4b93fdef-layer-5%3A33), asked us to add the new roads to the map. Type: Map Request, Team: Geo, Workgroup: Emergency Management2026-01-25T22:22:312026-01-26T19:56:182026-01-26T20:21:42false1463708, 61209591, 142338538, 159822635385383383726472closedClosedAMD > What application are you using? AMD Data Tracker > Describe the problem. Need additional Funds in the drop down menu on the Inventory Financial review page. Missing 800J for various WRK in progress. Potentiall other SIF funds might be needed. > Is there anything else we should know? Selected Unsure but AMD needs to process these WRKs by second week in February. I am fine with fixing this WRKs on the back end and handling the bigger issue later. The unit/dept is available, only fund is not an option in the drop-down. > Website Address https://atd.knack.com/amd#inventory/inventory-request-details/696fca1013a23bddfdf6a287/ Internet Browser: Chrome > Requested By Ivonne N. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/69767fda99c1102179b8af5a/1074_onhold.jpg) (103.76kb) Request ID: DTS26-131790 Workgroup: AMD, Type: Bug Report, Team: Apps, Product: AMD Data Tracker2026-01-25T20:45:352026-02-04T15:34:432026-02-04T15:34:43false61209591385382701026471openAMD > What application are you using? AMD Data Tracker > Describe the problem. SMS and Comms team need additional contractor (limited) access account for new staff augmentation contract. We are trying to set up user "alias" that match contract language to use WRK as back up document in invoice review. PMT is assisting these AMD teams to set up workflow and reporting/invoice review. > How soon do you need this? Flexible — An extended timeline is OK > Is there anything else we should know? As soon as possible. SMS and Comms will start using regular tech WRK and fill in house, create paper copies for contractors, collect info and update, while electronic access is available. Attached example of "users" -- Levy Signal Crew of 2 - STD, Levy Signal Crew of 2 - After HRS, JC Comm Aerial tech, JC Comm Tech Level 3, etc... > Requested By Ivonne N. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/69767eaffee4488f075cf21e/coatrafsignaltempstaffinglevybidproposal12.pdf) (174.51kb) Request ID: DTS26-131785 Workgroup: AMD, Team: Apps, Product: AMD Data Tracker2026-01-25T20:39:092026-01-26T22:39:40false61209591385251039426470closedClosedEmergency Management, SBODave A. SBO Messaged in DTS Teams channel at 6:34 pm >**Request for Power BI assistance** Greetings! I need assistance with developing a Power BI report or dashboard using data we are collecting during shifts in order to answer questions we are getting from executives and other leadership. >Datasets will be available that should be PowerBI ready. The problem is beyond my skillset, particularly with the time issues we are facing. Type: Data, Team: Apps, Workgroup: Emergency Management, Workgroup: SBO2026-01-25T03:56:042026-01-26T22:57:502026-01-26T22:57:50false21112975385249775726469closedClosedTPW, Emergency Management, SBORyan H. SBO Teams messaged Diana & Peggy, cc John F. at 7:51 AM >Hi team, please call when you are free. I'm at St. Elmo in the Ops room, and we are having some challenges with three of the stations. When we insert the docking station into our computer, the monitors go blank. Thank you.Type: Bug Report, Workgroup: Emergency Management, Workgroup: SBO, Team: Tech Services, Workgroup: TPW2026-01-25T03:45:332026-01-25T03:53:232026-01-25T03:56:28false68443907385195180226468closedClosedEmergency ManagementMetrics for dashboard: - Total number of bridges treated (where treatment is not none) - Bridge count by status (same filters that are used on the map/editing dashboard) - Total centerline miles treated (where treatment is not none) - Critical road centerline miles by status (same filters that are used on the map/editing dashboard) Include a note on the dashboard: > _PROTOTYPE: This dashboard is a work-in-progress tool for internal use by only ATPW staff. It has not been used in production, and DTS cannot guarantee the accuracy of the data at all times. Do not use the metrics shown here for reporting of any kind._ -- _Submitted by Arabella and Kimmi to Christina via Teams DM on this morning, 1/24. Given the increasing severity of the storm, along with the fact we have the data to produce these numbers and calculations are straightforward, we're taking this on immediately. Users are aware that the dashboard is only to be used for monitoring the status of fieldwork._ Type: Data, Team: Geo, Workgroup: Emergency Management2026-01-24T20:02:182026-01-24T21:38:252026-01-24T21:38:25false142338538256449264519320closedClosedHR ## Device & User Information (first name and last initial, no last names) William S ## What's the problem? Adobe Crashing and needs the script ran ## What did you do to resolve the issue Workgroup: HR, Type: IT Support, Team: Tech Services2024-10-03T16:41:312024-11-13T15:27:432024-11-13T15:27:44false133022703, 138721851, 164183211385004538726467closedClosedAMD > What application are you using? AMD Data Tracker > Describe the problem. 1- New users = contractors part of AMD Staff Augmentation Contract. 2- Copy/modified Tech or Contractor WRK to use for augemented staff assignments. 3- View / Access to contractors to complete WRKs. > Describe the outcome you'd like to see when this feature is implemented. Sucessful tracking of work completed by contractors. > Describe any workarounds you currently have in place or alternative solutions you've considered. We will use the regular WRK and AMD staff will manage the WRK for contractor. > Is there anything else we should know? 2-3 weeks > Requested By Ivonne N. Request ID: DTS26-131780 Workgroup: AMD, Team: Apps, Need: 2-Should Have, Type: Enhancement, Product: AMD Data Tracker2026-01-24T03:06:142026-03-10T19:30:472026-03-10T19:30:47false21112975, 61209591384948481726466closedClosedTDSAs part of the ASMP dashboard, TDS is requesting a way to share maps and dashboards to the organization while also providing a landing page or pop-up that informs users without access how to create an ArcGIS Online (AGOL) organizational account to gain access.Team: Geo, Type: Enhancement, Workgroup: TDS, Project: SIF Dashboard PH22026-01-23T22:24:212026-02-04T20:46:282026-02-04T20:46:28false80716478384945906326465closedClosedAMDCorresponding segment IDs requested for list of approx. 100 intersection IDsWorkgroup: AMD, Type: Data, Team: Geo2026-01-23T22:16:032026-01-23T22:17:052026-01-23T22:17:05false80716478384942714526464closedClosedDTS## February Maintenance for AWS EC2 and ECS services [Slack Thread Link]() ## Documentation [GitBook - DevOps Maintenance Tasks](https://app.gitbook.com/o/-LzDQOVGhTudbKRDGpUA/s/-M4Ul-hSBiM-3KkOynqS/devops-maintenance-tasks) ## Pre-Maintenance Communication - [x] Post in #atd-dev channel to alert team about upcoming February maintenance and potential service outages ## Airflow Updates - [ ] Check [Airflow release notes](https://airflow.apache.org/docs/apache-airflow/stable/release_notes.html) against [current version](https://github.com/cityofaustin/atd-airflow/blob/production/Dockerfile) - [ ] Review release notes for breaking changes and significant updates - [ ] Test upgrade locally and create pull request - [ ] Request code reviews from team - [ ] Merge approved PR and [update production stack](https://github.com/cityofaustin/atd-airflow?tab=readme-ov-file#updating-the-stack) ## EC2 Instance Updates (Ubuntu) - [x] **Bastion Host** - [x] Install available package updates - [x] Schedule restart to coincide with AMI snapshot creation ## PostgREST Version Check - [x] Check current version: `docker exec atd-postgrest-postgrest-legacy-scripts-1 postgrest --version` - [x] Compare against [latest releases](https://github.com/PostgREST/postgrest/releases) - [x] Create upgrade PR if a new version is available - [x] Test and deploy upgrade if needed ## Database Maintenance - [x] Review [Unified DB RDS PostgreSQL version](https://us-east-1.console.aws.amazon.com/rds/home?region=us-east-1#database:id=unified-database;is-cluster=false) - [x] Create upgrade issue if needed (target: one minor version behind AWS RDS latest) - [x] For major version upgrades, follow [documented upgrade procedures](https://app.gitbook.com/o/-LzDQOVGhTudbKRDGpUA/s/-M4Ul-hSBiM-3KkOynqS/devops-maintenance-tasks#upgrade-aws-rds-postgres-version) ## System Resource Monitoring - [x] Check disk space on `dts-int-data-p01` using `df -h` - [x] Pay special attention to `/var` partition (contains `/var/lib/docker`) - [ ] Clean up if storage is running low ## Container Image Updates - [x] Update HAProxy: `docker compose pull haproxy` on `dts-services-haproxy` ## 1Password Connect Service - [x] Check service health: `curl -s https://coa.1password.austinmobility.io/health | jq .` - [x] Compare version with [Docker Hub tags](https://hub.docker.com/r/1password/connect-api/tags) - [ ] Coordinate with team before forcing redeployment if an update is needed ## Infrastructure Backup - [x] Create new AMI snapshots of all EC2 instances - [ ] Remove previous month's maintenance AMI snapshots to manage storage costs - [x] Verify AMI creation was successful ## Next Month Preparation - [x] Create March maintenance issue using this updated template Workgroup: DTS, Team: Dev, Type: DevOps2026-01-23T22:06:212026-03-24T15:02:202026-03-24T15:02:20false3653206384940929626463closedClosedTPWWhen either the override dialog form or inline form has a `null` value, the inputs are blank. We should update so that this is easier to understand. We also coerce `null` values to show as $0 in the display table. When chatting with Nathan W. on 2/24, he reported that it is important to accurately reflect `null` or actual $0 in the table for it to match downstream reports. See https://github.com/cityofaustin/atd-moped/pull/1749#discussion_r2721861371 **Bugs:** - You can create a manual record with null as amount, but the UI crashes when editing an existing row by removing amount and trying to save as null - While creating a record, you can enter an amount, delete it before saving, and then the UI crashes when trying to save **In Scope** - Update both inline and dialog form to allow saving null values or 0 since `amount` is nullable in the `moped_proj_funding` table - Update the table cell and dialog amount input to support null or 0 and to stop showing $0 when there is a null value - Fix bugs described above (fixes could overlap with the changes in the first two bullet points)Type: Bug Report, Team: Dev, Product: Moped, Workgroup: TPW2026-01-23T22:00:402026-03-12T19:11:262026-03-12T19:11:26false12474808384904525126462closedClosedROW### A number of AW-EX permits have an aborted status but aren't being picked up by the daily batch job **Examples:** - 13642482 - 13642404Workgroup: ROW, Type: Bug Report, Impact: 3-Minor, Need: 1-Must Have, Product: AMANDA, Team: AMANDA2026-01-23T20:21:302026-03-06T20:57:042026-03-06T20:57:04false49930868, 51717169, 63309637384867606726461closedClosedEmergency ManagementKimmi messaged: Can you check an address for me for the CapMetro bus depots? Are they on the map and did they get any pre-treatment? There should be 2 depots. They would need the streets treated or they cannot get any buses out - One bus depot was already along a critical road - One was close to being connected, but needed a couple more segments to be treated David added two streets as primary critical roads to the North B route. Let Kimmi know this was complete ✅ Type: Data, Team: Geo, Workgroup: Emergency Management2026-01-23T18:35:242026-01-23T18:36:082026-01-23T18:36:08false142338538384846324426460closedClosedHRMock Interview with DTS Staff scheduled 1/30 1 Panel Member - Christina & Diana? 2 Candidates - Kate & Amenity 3 Questions - see below ## Use existing Interview 55555 keep all the existing Posting information - [x] Update Applicant Template - [x] Import Applicants using EasyCVS - [x] Update Status to Needs Action Candidate Matrix - [x] Email Hiring manager with Instructions - [x] Add Interview Details - [x] Update Finalized Documents - [x] Interview Times - [x] Interview Schedule - [x] Interview Guide - [x] Add Candidates - [x] Add Attachments - [x] Add Panel Members - [x] Generate Responses - [x] Email instructions to Panel member ## Interview Questions - How many projects are you accustomed to working on simultaneously, and what techniques or tools do you use to stay organized with your projects and meet timelines? - What qualities do you bring to a team? What skills or strengths do you need from teammates to complement your own? - What is your experience with stakeholder management, and how do you balance conflicting priorities and demands? ## Preferred Qualifications - Experience in developing, configuring and maintaining no-code/low-code web forms/applications/databases (ex. Knack, MS PowerApps, MS SharePoint, Salesforce, etc.) - Excellent communication skills, both verbal and written, with emphasis on providing exceptional customer service to users in an enterprise software environment. - Experience administering SharePoint sites, permissions, and document libraries. Additionally, working with and other related Microsoft applications (ex. PowerApps, Power BI, etc.) - Experience with designing, creating, and maintaining relational databases, understanding database structures and principles. - Strong technical writing skills including experience providing technical training, presenting to end users, creating training material, documenting business processes, and workflow diagrams.Workgroup: HR, Team: Apps, Type: Testing, Product: TPW Hire, Project: Digitize Interview Management Process2026-01-23T17:36:542026-02-02T17:30:302026-02-02T17:30:31false21112975, 170656233384719827226446closedClosedEmergency ManagementJim requested a map in the DTS & Meeting teams channels to share with AEM and Big 5 agencies on Fri by 9a. Criteria given by Jim: - Paper 11x17. Needs to look similar to this below - no critical infrastructure or bridges, just our ~400 lane miles. It would be public. We asked some follow up questions: - Should we filter the roads on the map to only show primary criticality? Or would you want the primary and secondary to be 2 different colors? - And do you want the symbology to differ based on maintenance agency (COA vs TxDOT)? We haven't heard back on those questions yet so we are going to move forward with creating the map of just primary criticality because those are the roads SBO is pre-treating and not symbolizing my maintenance agency. If we hear otherwise we will adjust. Type: Map Request, Team: Geo, Workgroup: Emergency Management2026-01-23T12:11:112026-01-23T18:37:372026-01-23T18:37:37false142338538384845391026459closedClosedDTS# First Sprint Tasks (1/23/26 - 2/5/26) ## Phase 1. Sprint 1 - Build basic structure components (1/23/26) * Throughout the build, note any changes, concerns, or questions for the next meeting in [Miro](https://miro.com/app/board/uXjVIiHBSa0=/). * Review [Knack KB ](https://docs.knack.com/) for builders for everything you work on ### Accounts - [x] Viewer - [x] Editor ### Tables #### At least 1 table to start with every type of field - [x] Short Text - [x] Paragraph Text - [x] Rich Text - [x] Text Formula - [x] Number - [x] Equation - [x] Auto Increment - [x] Multiple Choice - [x] Yes/No - [x] Date/Time - [x] Timer - [x] File - [x] Image - [x] Person - [x] Email - [x] Address - [x] Phone - [x] Link - [x] Signature - [x] Rating - [x] Add at least one additional table and establish a connection ### Elements - [x] Rich Text - [x] Grid on landing page - [x] Link to Details page - [x] Link Group (if applicable) - [ ] Add Form - [ ] Enter significant fields as your primary records - [ ] Single/Modal pop-up - [x] Edit form - [x] Enter significant fields as your primary records - [x] Single/Modal pop-upWorkgroup: DTS, Team: Apps, Type: Research2026-01-23T17:34:082026-05-11T17:29:202026-05-11T17:29:20false133040608384842715126458closedClosedDTS- [x] Coordinate tech pickup (1/26 noon) - [x] Log into computer - [x] Log into email - [x] Review On-boarding [Checklist](https://app.gitbook.com/o/-LzDQOVGhTudbKRDGpUA/s/-LzDGg7hKQ_fUjXnzGGx/onboarding/welcome-to-dts) - [x] Set up AGOL account - [x] Add to relevant geo meetings - [x] Request access to enterprise geodatabases (REQ0268972) - [x] Set up DTS Portal account - Apps - [x] Create google account - [x] Review DTS Data Inventory - [x] Check out Open Data Portal - [x] Review GIS Onboarding GitBook - [x] Set up Signs and Markings GIS QA - Apps - [x] Set up Slack - ask Amenity/Diana - [x] Set up GitHub - need to ask Frank for access - [x] Set up GitBook - ask Amenity/Diana - [x] One Password - [x] Miro - [x] AGOL groups - [x] Maint / DM access - [x] Badging access requestWorkgroup: DTS, Team: Geo, Type: Operations2026-01-23T17:26:392026-01-30T16:54:162026-01-30T16:54:16false80716478384842611826457closedClosedDTS# First Sprint Tasks (1/23/26 - 2/5/26) ## Phase 1. Sprint 1 - Build basic structure components (1/23/26) * Throughout the build, note any changes, concerns, or questions for the next meeting in [Miro](https://miro.com/app/board/uXjVIiHBSa0=/). * Review [Knack KB ](https://docs.knack.com/) for builders for everything you work on ### Accounts - [x] Viewer - [x] Editor ### Tables #### At least 1 table to start with every type of field - [x] Short Text - [x] Paragraph Text - [x] Rich Text - [x] Text Formula - [x] Number - [x] Equation - [x] Auto Increment - [x] Multiple Choice - [x] Yes/No - [x] Date/Time - [x] Timer - [x] File - [x] Image - [x] Person - [x] Email - [x] Address - [x] Phone - [x] Link - [x] Signature - [x] Rating - [x] Add at least one additional table and establish a connection ### Elements - [x] Rich Text - [x] Grid on landing page - [x] Link to Details page - [x] Link Group (if applicable) - [x] Add Form - [x] Enter significant fields as your primary records - [x] Single/Modal pop-up - ❌ Edit form - ❌ Enter significant fields as your primary records - ❌ Single/Modal pop-upWorkgroup: DTS, Team: Apps, Type: Research2026-01-23T17:26:222026-02-18T18:23:122026-02-18T18:23:12false100615928384842273326456closedClosedDTS# First Sprint Tasks (1/23/26 - 2/5/26) ## Phase 1. Sprint 1 - Build basic structure components (1/23/26) * Throughout the build, note any changes, concerns, or questions for the next meeting in [Miro](https://miro.com/app/board/uXjVIiHBSa0=/). * Review [Knack KB ](https://docs.knack.com/) for builders for everything you work on ### Accounts - [x] Viewer - [x] Editor ### Tables #### At least 1 table to start with every type of field - [x] Short Text - [x] Paragraph Text - [x] Rich Text - [x] Text Formula - [x] Number - [x] Equation - [x] Auto Increment - [x] Multiple Choice - [x] Yes/No - [x] Date/Time - [x] Timer - [x] File - [x] Image - [x] Person - [x] Email - [x] Address - [x] Phone - [x] Link - [x] Signature - [x] Rating - [x] Add at least one additional table and establish a connection ### Elements - [x] Rich Text - [x] Grid on landing page - [x] Link to Details page - [x] Link Group (if applicable) - [x] Add Form - [x] Enter significant fields as your primary records - [x] Single/Modal pop-up - [x] Edit form - [x] Enter significant fields as your primary records - [x] Single/Modal pop-upWorkgroup: DTS, Team: Apps, Type: Research2026-01-23T17:25:262026-04-15T17:16:462026-04-15T17:16:46false67915167384841858726455closedClosedDTS# First Sprint Tasks (1/23/26 - 2/5/26) ## Phase 1. Sprint 1 - Build basic structure components (1/23/26) * Throughout the build, note any changes, concerns, or questions for the next meeting in [Miro](https://miro.com/app/board/uXjVIiHBSa0=/). * Review [Knack KB ](https://docs.knack.com/) for builders for everything you work on ### Accounts - [x] Viewer - [x] Editor ### Tables #### At least 1 table to start with every type of field - [x] Short Text - [x] Paragraph Text - [x] Rich Text - [x] Text Formula - [x] Number - [x] Equation - [x] Auto Increment - [x] Multiple Choice - [x] Yes/No - [x] Date/Time - [x] Timer - [x] File - [x] Image - [x] Person - [x] Email - [x] Address - [x] Phone - [x] Link - [x] Signature - [x] Rating - [x] Add at least one additional table and establish a connection ### Elements - [x] Rich Text - [x] Grid on landing page - [x] Link to Details page - [x] Link Group (if applicable) - [x] Add Form - [x] Enter significant fields as your primary records - [x] Single/Modal pop-up - [x] Edit form - [x] Enter significant fields as your primary records - [x] Single/Modal pop-upWorkgroup: DTS, Team: Apps, Type: Research2026-01-23T17:24:162026-04-15T15:01:402026-04-15T15:01:40false31259724384716659626445closedClosedSPP## Thu 1/22/26 * I checked in with Shannon and Kristin via Teams to follow up from #25331 ; Shannon responded: > Hi Karo! We do have a couple requests that you could help us with. > > 1) Could the CPP SP be listed somewhere in the banner of the TWP SP [https://cityofaustin.sharepoint.com/sites/tpwHub](https://cityofaustin.sharepoint.com/sites/tpwHub?xsdata=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&sdata=UkppS29pMXNUVFJRVVNnOHJNdjVwSnVLL21GVGpiYlJZcjVEWStIa2c3TT0%3D&ovuser=5c5e19f6-a6ab-4b45-b1d0-be4608a9a67f%2CKaro.Engstrom%40austintexas.gov) maybe under "programs" since it isn't a division or office. > > 2) Could we also link to CPP SP on the CPRG page [https://cityofaustin.sharepoint.com/sites/tpwCPRG/SitePages/CollabHome.aspx](https://cityofaustin.sharepoint.com/sites/tpwCPRG/SitePages/CollabHome.aspx?xsdata=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&sdata=R0JxRVJnaXh2dDZOMVNhMlVZWUJSc2lzZENxZThqcmhxY3ZpMTErVHZ6UT0%3D&ovuser=5c5e19f6-a6ab-4b45-b1d0-be4608a9a67f%2CKaro.Engstrom%40austintexas.gov)? I dont know how or where to seamlessly do that. > > 3) Same question as 2 but for the TDM SharePoint home page [https://cityofaustin.sharepoint.com/sites/tpwTDM/SitePages/CollabHome.aspx](https://cityofaustin.sharepoint.com/sites/tpwTDM/SitePages/CollabHome.aspx?xsdata=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&sdata=bmpGSnpOVHdyM1dmRlpOckwrOFRYM2wzSWFtams3OGNqc1k0dzhML1o0TT0%3D&ovuser=5c5e19f6-a6ab-4b45-b1d0-be4608a9a67f%2CKaro.Engstrom%40austintexas.gov) Added links: - [x] from the TPW HUB under Programs to CPP <img width="557" height="311" alt="Image" src="https://github.com/user-attachments/assets/7ec5ebb4-7c49-46d4-aefc-b210c6e24c01" /> - [x] from CPRG to CPP <img width="665" height="471" alt="Image" src="https://github.com/user-attachments/assets/aed2bfc5-28ba-4d90-914a-6e3c17e8f5fc" /> - [x] from TDM to CPP <img width="481" height="730" alt="Image" src="https://github.com/user-attachments/assets/6554e915-5e17-46ba-8467-71c068656119" /> * Letting Shannon and Kristin know via Teams Team: Apps, Workgroup: SPP, Type: Sharepoint2026-01-23T12:01:352026-01-23T12:12:042026-01-23T12:13:04false100615928384024614726420closedClosedVZAs discussed [here](https://github.com/cityofaustin/vision-zero/pull/1937#pullrequestreview-3689288754), on the [fatalities list](https://visionzero.austin.gov/editor/fatalities) map view, update the hyperlinked **Crash ID** so that it routes to the new fatality details page. <img width="909" height="581" alt="Image" src="https://github.com/user-attachments/assets/121c9ead-c557-4a70-93f3-83b81298303a" />Team: Dev, Need: 1-Must Have, Workgroup: VZ, Product: Vision Zero Crash Data System2026-01-21T22:16:562026-02-05T19:44:052026-02-05T19:44:05false12474808384841633526454closedClosedDTS# First Sprint Tasks (1/23/26 - 2/5/26) ## Phase 1. Sprint 1 - Build basic structure components (1/23/26) * Throughout the build, note any changes, concerns, or questions for the next meeting in [Miro](https://miro.com/app/board/uXjVIiHBSa0=/). * Review [Knack KB ](https://docs.knack.com/) for builders for everything you work on ### Accounts - [x] Viewer - [x] Editor ### Tables #### At least 1 table to start with every type of field - [x] Short Text - [x] Paragraph Text - [x] Rich Text - [x] Text Formula - [x] Number - [x] Equation - [x] Auto Increment - [x] Multiple Choice - [x] Yes/No - [x] Date/Time - [x] Timer - [x] File - [x] Image - [x] Person - [x] Email - [x] Address - [x] Phone - [x] Link - [ ] Signature - [x] Rating - [x] Add at least one additional table and establish a connection ### Elements - [x] Rich Text - [x] Grid on landing page - [x] Link to Details page - [x] Link Group (if applicable) - [x] Add Form - [x] Enter significant fields as your primary records - [x] Single/Modal pop-up - [x] Edit form - [x] Enter significant fields as your primary records - [x] Single/Modal pop-upWorkgroup: DTS, Team: Apps, Type: Research2026-01-23T17:23:382026-05-11T17:28:542026-05-11T17:28:54false61209591384841009626453closedClosedDTS# First Sprint Tasks (1/23/26 - 2/5/26) ## Phase 1. Sprint 1 - Build basic structure components (1/23/26) * Throughout the build, note any changes, concerns, or questions for the next meeting in [Miro](https://miro.com/app/board/uXjVIiHBSa0=/). * Review [Knack KB ](https://docs.knack.com/) for builders for everything you work on ### Accounts - [x] Viewer - [x] Editor ### Tables #### At least 1 table to start with every type of field - [x] Short Text - [x] Paragraph Text - [x] Rich Text - [x] Text Formula - [x] Number - [x] Equation - [x] Auto Increment - [x] Multiple Choice - [x] Yes/No - [x] Date/Time - [x] Timer - [x] File - [x] Image - [x] Person - [x] Email - [x] Address - [x] Phone - [x] Link - [x] Signature - [x] Rating - [x] Add at least one additional table and establish a connection ### Elements - [ ] Rich Text - [ ] Grid on landing page - [ ] Link to Details page - [ ] Link Group (if applicable) - [ ] Add Form - [ ] Enter significant fields as your primary records - [ ] Single/Modal pop-up - [ ] Edit form - [ ] Enter significant fields as your primary records - [ ] Single/Modal pop-upWorkgroup: DTS, Team: Apps, Type: Research2026-01-23T17:21:522026-05-11T17:28:472026-05-11T17:28:47false21112975384809006926452closedClosedOCE > What application are you using? Other / Not sure > Describe the problem. Currently, my computer does not connect to wifi. Changing the source of the Wi-Fi does not solve the issue. It is able to connect to the internet when it is plugged in at my desk. > How soon do you need this? Soon — Within a week > Requested By William E. Request ID: DTS26-131775 Type: IT Support, Workgroup: OCE, Team: Tech Services2026-01-23T16:03:112026-01-23T18:56:262026-01-23T18:56:27false235511404384786577326451closedClosedSBOST. ELMO ## Device & User Information (first name and last initial, no last names) ## What's the problem? Confirm that south district tech is working properly ## What did you do to resolve the issue We already set up the mobile TV Swapped out the desktop since it was off the domain. @Vaishnav1397 had to drive to Ben White to pick up the machine. Provided the TV with a webcam. We also tested out the network connections.Type: IT Support, Type: Mobile Device Support (MDM), Workgroup: SBO, Team: Tech Services, Type: Hardware Support2026-01-23T15:09:042026-01-23T16:21:552026-01-23T16:21:55false133022703, 138721851384784614926450closedClosedSBOKRAMER, ## Device & User Information (first name and last initial, no last names) ## What's the problem? Confirm is the Tech is running at Kramer before the storm hits ## What did you do to resolve the issue Craig is going to head up there on his way homeType: IT Support, Type: Mobile Device Support (MDM), Workgroup: SBO, Team: Tech Services, Type: Hardware Support2026-01-23T15:04:252026-01-26T20:21:212026-01-26T20:21:21false164183211384776008526449closedClosed TOWNVIEW ## Device & User Information (first name and last initial, no last names) ## What's the problem? Received call from Shon asking for assistance with the central district tech. ## What did you do to resolve the issue Scott is headed that way to confirm everything is working and to provide any assistance needed at TownviewType: IT Support, Type: Mobile Device Support (MDM), Team: Tech Services, Type: Hardware Support2026-01-23T14:44:312026-01-23T18:13:562026-01-23T18:13:56false68443907384722978426448closedClosedSPP## Thu 1/22/26 * Email from Heather B., requesting an upgrade from Guest to User * She had completed the training * Her account was not visible in EDP so I asked her to login there; she said she had but the profile was not showing up for me * Put in request REQ0268865 with ServiceNow as this is an urgent issue for Heather; she needs to be able to work on the assets in the EDP next week Type: IT Support, Team: Apps, Type: Open Data, Workgroup: SPP2026-01-23T12:21:142026-01-23T14:54:482026-01-23T14:56:27false100615928384722141926447closedClosedEmergency ManagementDave A, Greg G, Richard D, and Ryan H are going to be the editors of the `TPW EM Critical Road & Bridge Treatment Operations` experience builder. We discovered last night that Dave was able to edit the data becasue he has an use role account in AGOL, but Greg on shift wasn't able to edit because he only had the viewer user role. Requesting user role that enables editing for: - Greg G - Richard D - Ryan H Type: IT Support, Team: Geo, Provider: ATS, Workgroup: Emergency Management2026-01-23T12:18:252026-01-23T14:11:312026-01-23T14:11:31false80716478383903825926409closedClosedEmergency ManagementDrew emailed me on 1/21 with the following request: > Jim also wants to know if you can create a document with the zoomed-out view of the whole city’s critical SBO road and bridge routes (identified as they are in the smaller regional maps you sent). Is this possible to send to him as well?Type: Map Request, Team: Geo, Workgroup: Emergency Management2026-01-21T16:26:392026-01-21T22:34:432026-01-21T22:34:43false188904275384495499026444openAMD > What application are you using? AMD Data Tracker > Describe the problem. Add new signals with TSP to Data Tracker > Describe the outcome you'd like to see when this feature is implemented. Updated list of signals with TSP in Data Tracker > Describe any workarounds you currently have in place or alternative solutions you've considered. Excel sheets > Is there anything else we should know? Not in a rush, forgot about it for a year. > Requested By Joshil B. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/6972a026a47afd45237e5628/800_837_dt_import.xlsx) (52.67kb) Request ID: DTS26-131770 Workgroup: AMD, Team: Apps, Need: 2-Should Have, Type: Enhancement, Product: AMD Data Tracker2026-01-22T22:12:112026-01-26T22:40:17false61209591384486491326443closedClosedFinance > What application are you using? Finance & Purchasing Portal > Describe the problem. Hi, are you able to add Fund 7796 to the dropdown when creating a new PR? I'm submitting this on behalf of Nan D. Thanks! > Describe the outcome you'd like to see when this feature is implemented. Fund 7796 to the dropdown > Describe any workarounds you currently have in place or alternative solutions you've considered. Just instructed Nan to leave Fund blank and put her FDU in Notes to Purchasing for now. > Requested By Jon C. Request ID: DTS26-131765 Workgroup: Finance, Team: Apps, Need: 3-Could Have, Type: Enhancement, Product: Finance & Purchasing Portal2026-01-22T21:42:092026-01-23T19:35:122026-01-23T19:35:49false21112975, 170656233384474203926442openAMD > What application are you using? AMD Data Tracker > Describe the problem. Would like to add a field below the detection section in the signal details that would be dedicated to "Pedestrian Detection" which is specifically for Push Buttons. I am sending an email for more detailed info on the request > Describe the outcome you'd like to see when this feature is implemented. MMC will have more information on the number of broken push buttons and the specific issues so that we are more informed as a collective on their status and possible schedule of maintenance. This information will also help with signal engineers in their attempt to re-time for ASR or troubleshooting intersection timings. > Describe any workarounds you currently have in place or alternative solutions you've considered. Currently, the statuses of push buttons when tested are sent via email to the MMC and then are dispatched for repairs. In the event they cannot get repaired same day, a follow up email is sent out and that's the most tracking MMC has been able to do. > Requested By David S. Request ID: DTS26-131760 Workgroup: AMD, Team: Apps, Need: 3-Could Have, Type: Enhancement, Product: AMD Data Tracker2026-01-22T21:03:222026-04-21T19:38:05false61209591384460279326441closedClosedVZ### Prior to Release - [x] Schedule release party - John - [x] Advise users of downtime - John - [x] Select a release name - Rose - [x] bump VZE and VZV package versions in the `main` branch - John - [ ] run `npm update --save` and check `npm outdated` for major version updates that need to be prioritized - [x] Do [VZE testing](https://github.com/cityofaustin/vision-zero/blob/main/editor/testing.md) and VZV testing - John - [x] Cut release branch - John - [x] Refine [release notes](https://github.com/cityofaustin/atd-vz-data/releases/) Rose + John ### Release/Deployment Steps - [x] let users know maintenance is starting - John - [x] [snap database in RDS](https://docs.aws.amazon.com/AmazonRDS/latest/UserGuide/USER_CreateSnapshot.html) - Rose - graphql-engine version bumps - Rose - [x] local dev docker compose and db-docs docker compose to [latest available Hasura version](https://github.com/hasura/graphql-engine/releases) - [x] staging ECS task definition to [latest available Hasura version]~(https://github.com/hasura/graphql-engine/releases) - [x] production ECS task definition to previous staging version ☝️ - [x] merge to prod after ECS clusters update - John - [ ] create an issue to release next version of Vision Zero - [x] login into all three CRIS extract accounts to keep them active -[+] [x] Email CRIS to let them know we logged in[/+][-] [ ] Email CRIS to let them know we logged in[/-] - [ ] Send out release notes - John [Release Management Process gitbook](https://app.gitbook.com/o/-LzDQOVGhTudbKRDGpUA/s/-LzDGg7hKQ_fUjXnzGGx/product-ops/release-management-process) Team: Dev, Workgroup: VZ, Product: Vision Zero Crash Data System2026-01-22T20:18:442026-02-19T15:11:252026-02-19T15:14:08false67130963384452574826440closedClosedCapmetro published updated data as of 1/20 this needs to be updated in the locations below: - [x] Maint - [x] DM - [x] AGOL (Request submitted INC0547185)Type: Data, Team: Geo2026-01-22T19:58:442026-01-26T21:09:512026-01-26T21:09:52false80716478384416613926439closedClosedFinance > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. I need access to the following email resource accounts: TUF Exemptions TUF Vacancies TUF Rent Roles TUF Traffic Study > How soon do you need this? Soon — Within a week > Requested By Karen B. Request ID: DTS26-131755 Workgroup: Finance, Type: Other, Product: O3652026-01-22T18:21:112026-01-22T21:20:122026-01-22T21:20:12false49591623384411277326438closedClosedDistrict Maintenance > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. Not being able to log in to my computer > Requested By Terance D. Request ID: DTS26-131750 Type: IT Support, Type: Bug Report, Impact: 1-Severe, Workgroup: District Maintenance, Team: Tech Services, Product: O3652026-01-22T18:06:142026-01-23T13:16:492026-01-23T13:16:57false68443907, 133022703, 235511404384352610326430closedClosedAMD > What application are you using? Other / Not sure > Describe the problem. computer TPW-37LVK74-D1 was offline for to long and needs to be reimaged. As requested I left it on scott r desk and submitting this ticket. > How soon do you need this? Soon — Within a week > Is there anything else we should know? It's a backup MMC workstation located at 1501 Toomey Road, in case Cameron Road and CTECC are unreachable. > Requested By Chris S. Request ID: DTS26-131715 Workgroup: AMD, Type: IT Support, Team: Tech Services2026-01-22T15:45:332026-01-28T14:21:212026-01-28T14:21:22false68443907, 133022703384407140226437closedClosedVZ### Prior to Release - [x] Schedule release party - John - [x] Advise users of downtime - John - [x] Select a release name - Rose - [x] bump VZE and VZV package versions in the `main` branch - John - [x] run `npm update --save` and check `npm outdated` for major version updates that need to be prioritized - [x] Do [VZE testing](https://github.com/cityofaustin/vision-zero/blob/main/editor/testing.md) and VZV testing - John - [x] Cut release branch - John - [ ] Refine [release notes](https://github.com/cityofaustin/atd-vz-data/releases/) Rose + John ### Release/Deployment Steps - [x] let users know maintenance is starting - John - [x] [snap database in RDS](https://docs.aws.amazon.com/AmazonRDS/latest/UserGuide/USER_CreateSnapshot.html) - Rose - graphql-engine version bumps - Rose - [x] local dev docker compose and db-docs docker compose to [latest available Hasura version](https://github.com/hasura/graphql-engine/releases) - [x] staging ECS task definition to [latest available Hasura version]~(https://github.com/hasura/graphql-engine/releases) - [x] production ECS task definition to previous staging version ☝️ - [x] merge to prod after ECS clusters update - John - [x] https://github.com/cityofaustin/atd-data-tech/issues/26388 - [ ] create an issue to release next version of Vision Zero - [x] login into all three CRIS extract accounts to keep them active - [ ] Email CRIS to let them know we logged in - [ ] Send out release notes - John [Release Management Process gitbook](https://app.gitbook.com/o/-LzDQOVGhTudbKRDGpUA/s/-LzDGg7hKQ_fUjXnzGGx/product-ops/release-management-process) Team: Dev, Workgroup: VZ, Product: Vision Zero Crash Data System2026-01-22T17:54:552026-02-05T16:20:412026-02-05T16:20:41false67130963384406883226436closedClosedSUTD > What application are you using? Other / Not sure > Describe the problem. I am requesting a second monitor (directly adjacent to the current monitor) to be installed in the Collaboration Room. It is difficult to have a meeting with multiple applications open. For instance, if a hybrid meeting, need to have Teams on one screen and the working screen on the other. Or, may need to display a map on screen and OneNote on the other to take notes. Please let me know if you need any more information. Thanks! > How soon do you need this? Flexible — An extended timeline is OK > Requested By Justin N. Request ID: DTS26-131745 Type: IT Support, Workgroup: SUTD, Team: Tech Services2026-01-22T17:54:122026-01-23T18:51:462026-01-23T18:51:47false235511404384397297426435closedClosedROW### The folder process Annual Valet Permitting (50630) did not update the folder issue or expiration dates with the process attempt 'Update Issue and Expiry dates' on RSN 10496995. - 'Issued' and 'Annual Renewal' attempts were tried, but they may not be configured to update the issue/expiry dates. > What application are you using? AMANDA > Describe the problem. ### Unable to Update Issue and Expiry Dates on RW - Valet Parking Annual permit **Attempting To:** User attempted to update the issued and expiration dates to 10/01/25 – 10/01/26 on RSN 10496995, but the system did not process the change. The user attempted the change on the Annual Valet Permitting (50630) process and attempted the following attempts without success: "Update issue and expiry dates, Issued, and Annual Renewal." Please investigate so the permit folder can be updated to reflect the appropriate dates. > Website Address https://amanda.austintexas.gov/backoffice/core/home.zhtml > Requested By Russell B. Request ID: DTS26-131740 Workgroup: ROW, Type: Bug Report, Impact: 2-Major, Product: AMANDA, Team: AMANDA2026-01-22T17:30:482026-01-23T20:36:592026-01-23T20:37:11false49930868, 63309637384395695326434closedClosedTDS### 1. Add the following two folder types to the TDS Amanda Review Data (99028) report and with the current criteria that exists today. 1. SC 2. DA/Site Plan Determination Exemption (51315) <img width="175" height="58" alt="Image" src="https://github.com/user-attachments/assets/3fbbc729-5d38-43a9-81f8-e197097aa61b" /> <img width="270" height="119" alt="Image" src="https://github.com/user-attachments/assets/eb3de30b-83e7-4c54-a855-a28ce597efdb" /> ### 2. The report when pulled must include data for SC and DA/Site Plan Determination Exemption (51315) if exists for the entered period. ________________________________________________________________________________________________________________________________________ > What application are you using? AMANDA > Describe the problem. Currently TDS generates the TDS Amanda Review report in AMAND. TDS needs to add the reviews of corrections and exemptions (C and Es) to this report. > Describe the outcome you'd like to see when this feature is implemented. TDS is required to meet on time review metrics. Currenlty we don't have a way to pull the review time for corrections and exemptions in AMANDA. With this new add on to the existing report, we can start tracking this metric. > Describe any workarounds you currently have in place or alternative solutions you've considered. None currrently > Requested By Renee J. Request ID: DTS26-131735 Need: 2-Should Have, Type: Enhancement, Workgroup: TDS, Product: AMANDA, Provider: LaunchIT, Team: AMANDA2026-01-22T17:27:122026-03-17T18:28:472026-03-17T18:29:03false49930868, 51680715, 63309637, 167787744384379698526433closedClosedSUTD > What application are you using? Other / Not sure > Describe the problem. Laptop will not turn on > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? Computer does not turn on, unable to work > Requested By John E. Request ID: DTS26-131730 Type: IT Support, Impact: 1-Severe, Workgroup: SUTD, Team: Tech Services2026-01-22T16:48:102026-01-23T14:06:462026-01-23T14:06:46false164183211384365596326432closedClosedROW > What application are you using? ArcGIS > Describe the problem. ### Two UC Cases are not showing in the UC Permit layer in ROWPACT ### Case 1: - UCC-260122-03-01 - RSN 13632302 - Status: In Review ### Case 2: - UCC-251204-03-02 - RSN 13610910 - Status: In Review > How soon do you need this? Soon — Within a week > Requested By Russell B. Request ID: DTS26-131725 Workgroup: ROW, Type: Data, Team: Geo2026-01-22T16:15:332026-01-22T16:37:482026-01-22T16:37:48false80716478, 114594205384360638826431closedClosedSUTD > What application are you using? Other / Not sure > Describe the problem. Need a dell laptop charger replacement. > How soon do you need this? Soon — Within a week > Requested By Adam C. Request ID: DTS26-131720 Type: IT Support, Workgroup: SUTD, Team: Tech Services2026-01-22T16:03:092026-01-22T17:27:282026-01-22T17:27:28false164183211384340197126428closedClosedEmergency ManagementAdd streets back in for warming shelters because Kimmi messaged: > Good Morning! I am positive these are on the maps, but double checking again since this will be a life-threatening storm and sheltering is utmost importance. Can you guys just confirm all of these are on the map please? Thanks so much! Most of the roads to these shelters were already on the maps but a couple were not. Dave also requested: > And Tyler brought an omission to my attention that we need to add to Central Roads B: Johnny Morris Ave off 290 that accesses the fuel terminal. It's my bad for losing track of that one. Is it possible to update the route map to include that road, and add it to the display map? Synced with Owen and David and Owen is going to help make the following edits to the critical road data and the paper maps. ### Changes Requested Central A - Add Johnny Morris near 290 back in - Add Colony Loop back in North B - Add Northland from Mopac to Shoal Creek back in South B George Morales Dove Springs Recreation Center: extend the segment on AinezType: Map Request, Team: Geo, Workgroup: Emergency Management2026-01-22T15:15:162026-01-22T23:01:362026-01-22T23:01:36false61209591, 142338538, 188904275384337800326427closedClosedPIO > What application are you using? Other / Not sure > Describe the problem. Receiving error message when I try to log into websites. Matt is helping me > How soon do you need this? Soon — Within a week > Requested By Diane W. Request ID: DTS26-131705 Workgroup: PIO, Type: IT Support, Team: Tech Services2026-01-22T15:09:112026-01-23T21:13:202026-01-23T21:13:20false133022703384331169626426closedClosed St Elmo ## Device & User Information (first name and last initial, no last names) Desktop/ TV & Vincent, S ## What's the problem? User reached out asking for the setup of TV screen with internet access near break room for Emergency operations. ## What did you do to resolve the issue They pulled out the Tv from the mini conference room and hooked up with cables. The display is on but cannot be able to get onto server. Checked the network connections, the server has been checked and the desktop connectivity to the internet has been tested but no fair chance, have updated the team, and we would look into the exact issue and try to get it fix by this afternoon.Type: IT Support, Team: Tech Services, Type: Hardware Support2026-01-22T14:53:352026-01-22T20:41:392026-01-22T20:41:39false133022703, 138721851384327185126425closedClosedOCE > What application are you using? Other / Not sure > Describe the problem. Having ongoing issues with Outlook; continuously freezes up; delays in sending emails. > How soon do you need this? Urgently — Critical that this is addressed today > Requested By Floyd B. Request ID: DTS26-131700 Type: IT Support, Impact: 1-Severe, Workgroup: OCE, Team: Tech Services2026-01-22T14:45:352026-01-22T17:28:232026-01-22T17:28:23false164183211384299270226424openAMD > What application are you using? AMD Data Tracker > Describe the problem. 1- add PIP field across the board to all WRKs -- prefer than once user select signal ID it show them a short list of PIP options that includes that signal ID --- the field will be optional. If possible provide the option to add the PIP number if they know it - not all PIP have signal ID attached to them. This will create a more robust PIP record bringing info from other WRK and allow PMT to initiate close out and project review without chasing staff around for updates. > Describe the outcome you'd like to see when this feature is implemented. Optional field for PIP record number (format numberical) When user select signal ID, they can select from short list of PIP options that includes that signal ID. AND option to just add the number. > Describe any workarounds you currently have in place or alternative solutions you've considered. Multip clicks and switching screens between data tracker modules (WRK <-> inventory <-> PIP) to find the info and copy/paste. > Is there anything else we should know? As soon as possible. > Requested By Ivonne N. Request ID: DTS26-131695 Workgroup: AMD, Team: Apps, Need: 2-Should Have, Type: Enhancement, Product: AMD Data Tracker2026-01-22T13:36:192026-02-20T17:05:12false61209591384299263626423closedClosedUrban Forestry > What application are you using? Other / Not sure > Describe the problem. I need to be listed as an option to approve purchase requests in Knack for Sam C. > How soon do you need this? Soon — Within a week > Is there anything else we should know? Sam's purchase requests need to be approved for equipment. > Requested By Olivia S. Request ID: DTS26-131690 Type: IT Support, Team: Apps, Workgroup: Urban Forestry2026-01-22T13:36:182026-01-22T17:39:212026-01-22T17:39:21false21112975384034193526422closedClosedTPWManuela from TDM has requested that we add [Transportation Demand Management](https://www.austintexas.gov/department/transportation-demand-management) to Moped so it is available as an entity. While we are in here, we can update our workgroups table to include them as well. **In Scope** - Add **COA ATPW Transportation Demand Management** to entity and workgroup table - `moped_workgroup` - name: Transportation Demand Management - abbreviation: TDM - department: ATPW - `moped_entity` - name: COA ATPW Transportation Demand Management - workgroup: the workgroup added above - organization: COA - department: ATPW - Help Mike remember to update TDM member's user accounts to use the new workgroup instead of "Other"Team: Dev, Product: Moped, Type: Snackoo 🍫, Workgroup: TPW2026-01-21T23:00:292026-01-30T18:07:392026-01-30T18:07:40false3653206384028346126421closedClosedEmergency ManagementDave sent over a message with a request: > Can you all give me a mileage measurement for all roadways in the network - critical and secondary? I need to be able to lay out the story for what we're doing and how we got here, and I think the total roadway mileage, and the mileage of the secondary roadways, will help. ### Request: - Total sum of centerline miles of primary critical roads - Total sum of centerline miles of secondary critical roadsType: Data, Team: Geo, Workgroup: Emergency Management2026-01-21T22:34:002026-01-29T22:54:302026-01-29T22:54:30false142338538383996685526419closedClosedEmergency ManagementDave requested a potential update to the dashboards to edit and view critical roads and bridges and the statuses. He said: > Just took a look at the GIS display tool, and realized that we need to add another display category for both roads and bridges: "Pretreatment Completed" or "Clear and Treated." We're going to be going out tomorrow night to perform pretreatment along all routes, and we'll use the map to track and display the work. It seems like this could be an Treatment Status option: <img width="136" height="131" alt="Image" src="https://github.com/user-attachments/assets/b9d2831a-3329-4470-b644-a536307f6215" /> I'm not sure if this is feasible to be updated and ready for the winter weather event this weekend but creating this issue to scope with the geo team during sprint planning. Team: Geo, Type: Enhancement, Workgroup: Emergency Management2026-01-21T20:45:132026-01-23T14:49:462026-01-24T21:03:31false142338538383993669026418closedClosedOCE > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. Outlook > How soon do you need this? Soon — Within a week > Requested By Floyd B. Request ID: DTS26-131685 Type: IT Support, Workgroup: OCE, Team: Tech Services, Product: O3652026-01-21T20:36:112026-01-22T13:30:342026-01-22T13:30:34false133022703383981248326417closedClosedOSE > What application are you using? ArcGIS > Describe the problem. Looking to secure a map for UIL State Track & Field Championships, taking place from May 14-16, 2026. Closure Times: 5/14 at 7am through 5/16 at 1159pm The closure map is exactly the same closure as Texas Relays for 2026, if this helps with creation. The request for the Texas Relays map was submitted earlier this week. Thank you so much! > How soon do you need this? Soon — Within a week > Is there anything else we should know? To add to the ACE calendar > Requested By Allison Z. Request ID: DTS26-131680 Workgroup: OSE, Type: Map Request, Team: Geo2026-01-21T20:01:032026-01-29T15:44:452026-01-29T15:44:45false114594205, 188904275383978202526416openVZLeadership has expressed an interest in tracking crashes along Project Connect's limits while it is in construction. Would it be possible to create a version of the "Vision Zero + Moped Project Crash Statistics" Power BI dashboard and/or the "Project Details" page that displays crashes for a project in Moped that is not completed and is under construction? Original request 👇 > What application are you using? Other / Not sure > Describe the problem. This request is for the "Vision Zero + Moped Project Crash Statistics" Power BI dashboard that Charlie Henry built. I am requesting a couple of changes for the dashboard, one of which is a short-term enhancement, the other of which is a longer, conceptual question. First, I wanted to request that the "Project Details" page changes how it displays crash severity. Currently, it lists crashes as Fatal, Not Injured & Unknown, Possible Injury & Suspected Minor Injury, and Suspected Serious Injury. Could we change the severities to "Fatal," "Serious Injury," "Minor Injury," and "Other"? Second, leadership has expressed an interest in tracking crashes along Project Connect's limits while it is in construction. This is more conceptual, but would it be possible to create a version of the "Vision Zero + Moped Project Crash Statistics" Power BI dashboard and/or the "Project Details" page that displays crashes for a project in Moped that is not completed and is under construction? Obviously, we have some time to answer this question. We are hoping to avoid creating too many "dummy" projects in Moped if possible. > Describe the outcome you'd like to see when this feature is implemented. Vision Zero and ATPW will have data to inform safety decisions or evaluations better, as injury severities will be disaggregated in line with standard reporting practices. Our team will be able to track the safety impacts of construction project more effectively and better coordinate with ATP and CapMetro on the implementation of Project Connect. > Describe any workarounds you currently have in place or alternative solutions you've considered. Currently, we can filter crashes on the default view of the "Vision Zero + Moped Project Crash Statistics" Power BI dashboard to track different severities but cannot see them concurrently updated on OpenStreetMap or with the Project-Crash Timeline. We can create a dummy project to track Project Connect as "complete" to use in the dashboard, but this would make Moped more cluttered, especially if leadership want to measure other projects like this in the future. > Is there anything else we should know? These are open-ended requests. The first one is likely doable in the near future while the second one might require some discussion and scoping between DTS and Vision Zero. Thank you! I really appreciate it. > Requested By Michael K. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/69712d9e616c21c2803c6030/vzmopeddashboardrequest20260121.png) (387.98kb) Request ID: DTS26-131675 Need: 2-Should Have, Workgroup: VZ, Type: Enhancement2026-01-21T19:51:102026-02-03T16:07:54false14793120383971654226415closedClosedEmergency Management## Wed 1/21/26 * Users noted that the Teams functionality had changed for updating notifications settings and that channel-specific settings cannot be set from a mobile device (which is what many participants are using) * I updated the notifications instructions across all channels New text: * Added mobile device disclaimer * Removed outdated details in Step 1 <img width="937" height="479" alt="Image" src="https://github.com/user-attachments/assets/b1a501f0-20e8-44b1-b334-5b254a94b6cf" />Type: IT Support, Team: Apps, Type: O365, Workgroup: Emergency Management2026-01-21T19:31:252026-01-21T19:31:512026-01-21T19:31:51false100615928383951700726414closedClosedCSD## Wed 1/21/26 * Jonathan messaged me and asked to remove this test record * Deleted the Application and its associated Activation Cycle Type: IT Support, Team: Apps, Workgroup: CSD2026-01-21T18:30:532026-01-21T18:31:412026-01-21T18:31:41false100615928383949214126413closedClosedCSD > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. Outlook keeps freezing. I have tried updating and restarting my computer and cannot get it to work normally Internet Browser: Chrome > Requested By Anne M. Request ID: DTS26-131670 Type: IT Support, Type: Bug Report, Impact: 2-Major, Workgroup: CSD, Team: Tech Services, Product: O3652026-01-21T18:24:112026-01-23T21:14:442026-01-23T21:14:44false68443907, 133022703383947321526412closedClosedTPWIn MUG, the need to keep overrides up to date with changes in appropriated amounts from eCAPRIS has come up. We should update overrides and imports to default to being updated by our existing eCAPRIS fund ETL (if they have changed). Since we only have funding information that is up-to-date as of the end of the previous day, we can make these updates in the `moped_proj_funding` table once nightly just like we do for our upserts into `ecapris_subproject_funding`. - John: Can we update the combined view to conditionally show amount? - If boolean is true, use eCAPRIS amount by fao_id, else use Moped amount **In Scope** - Add a checkbox that toggles a new boolean in the `moped_proj_funding` table that tells our ETL whether or not to check for an updated amount - On import or override creation, the checkbox/new boolean defaults to `true` - If the boolean is true, disable the amount input. When the checkbox is unchecked, enable the amount - Checking the checkbox populates the current eCAPRIS appropriated amount into the amount input - Update the ETL so that, after the first step of upserting eCAPRIS fund rows, we add a second step that: - Checks for any `moped_proj_funding` rows that have the new boolean switched on and `is_manual = false` - Compares the amount in these rows to amount in the corresponding FDU (fao_id) `ecapris_subproject_funding` row - If the amount is the same, do nothing so the activity log shows no new entries - If the amount is different, update the amount in `moped_proj_funding` to equal the amount in `ecapris_subproject_funding` - The activity log should show the update was made by our default user: Data and Tech Admin - Update existing FDUs noted in the [Moped FDU Amount Field Migration Instructions](https://cityofaustin.sharepoint.com/:x:/r/sites/MopedWorkgroupDocumentation/_layouts/15/Doc.aspx?sourcedoc=%7B796DA09B-B6E7-46CB-9F6C-BAB09A35C1AB%7D&file=Moped%20FDU%20Amount%20Field%20Migration%20Instructions.xlsx&action=default&mobileredirect=true&DefaultItemOpen=1) to match an fao_id and keep amount up-to-date (no updates to other columns) Team: Dev, Need: 1-Must Have, Type: Enhancement, Product: Moped, Workgroup: TPW, Project: Pull eCAPRIS Funding Data2026-01-21T18:19:182026-01-29T16:07:122026-02-24T18:28:01false37249039383907972626411closedClosedEnforcement Services@KaroEngstrom, tagging you here to fill in the detailsTeam: Apps, Workgroup: Enforcement Services2026-01-21T16:36:572026-01-23T12:41:342026-01-23T12:42:51false100615928383904308726410closedClosedEmergency Management, TPWWe have been alerted that ATPW is planning to activate the DEOC this weekend. This issue is to track requests that come to us for this event. ## GIS Resources ### AGOL Web Apps - [TPW EM Critical Road & Bridge Treatment Operations](https://experience.arcgis.com/experience/b13f400383ba4a4cbf472a3cec879f56#data_s=id%3AdataSource_1-19a4b93fdef-layer-5%3A33) - Editable by SBO staff - [Winter Weather Critical Bridges, Roads, & Facilities](https://austin.maps.arcgis.com/apps/instant/basic/index.html?appid=8c8af6490b35446b9caeef64d47df154) - View-only - [City of Austin Winter Weather Road & Bridge Treatment Status - PROTOTYPE](https://austin.maps.arcgis.com/apps/dashboards/c8bfcddff7c24b5f972918bd2456a6f1) (Dashboard) - not for reporting purposes, internal use only ### Datasets - [TPW Critical Bridges](https://austin.maps.arcgis.com/home/item.html?id=c753395e25ba4140a289c0cf96676bcd#overview) - AGOL - [TPW Critical Roads](https://austin.maps.arcgis.com/home/item.html?id=7838a8e164ab495f9687feacfc5ba266) - AGOL ### Field Headings - Feature Intersect - Bridge-road overlaps - Bridge Order - Bridge Unique ID _*NOTE: AGOL captures timestamps in UTC. Subtract 6 hours to calculate Central Standard Time._ ## Reporting Resources - [311 CSR Dashboard](https://app.powerbigov.us/groups/me/apps/8b3b3a24-0d86-4879-8b4c-002167f3c311/reports/3ed8a2de-d354-464e-9bb2-af9b1a128fd6/ReportSection688d4a48f7221139d265?ctid=5c5e19f6-a6ab-4b45-b1d0-be4608a9a67f) - PowerBI - SBO Portal modules: [Manage Bridges](https://atd.knack.com/sbo#manage-bridges/?view_155_filters=%5B%7B%22field%22%3A%22field_401%22%2C%22value%22%3A%22COA%22%2C%22operator%22%3A%22is%22%7D%5D) - [Manage Assessments](https://atd.knack.com/sbo#manage-bridges/manage-assessments/) - Knack ## Maximo Notes - Maximo Parent Work Order that SBO is using - Work Order ID: `EMC26-Response`12 work ordersTeam: Geo, Team: Apps, Epic, Workgroup: Emergency Management, Team: Tech Services, Workgroup: TPW2026-01-21T16:27:442026-02-03T19:00:382026-04-24T22:01:46true1463708, 53838164, 61209591244869690118499closedClosedROW, OSETest AMANDA Permits Filters on AGOL Feature Services for Coordinate. Publish and Provide to Coordinate for testing.Workgroup: OSE, Workgroup: ROW, Type: Data, Team: Geo, Epic, Type: GIS Web Application, Product: COORDINATE2024-08-05T14:25:292024-11-05T17:25:262025-06-29T00:22:58true114594205383893019326407closedClosedAMDUsername: Andrew P Device Serial Number: L1PYMP2GHF Profile: AMD Location: KRAMER, CAMERON - 8900 -------------------Before doing anything ensure that both the device and case are labeled---------------------- Send message "We need to migrate your Apple devices to a new system, which will require a factory reset. Please make sure to back up your data beforehand. When would be a convenient time next week for you to turn in one of your devices?" Steps to move the Device from Airwatch to Intune: 1. Send a ticket to CTM to have Device created in Intune include Serial number and Profile 2. unenroll the Device from airwatch . Log into Airwatch and look the device up (it might be under TPW, ATD, PWD, CIO) 3. Under more actions tab select "Enterprise Wipe" ensure that the "Prevent reenrollment" is checked (The city apps should disappear) 4. reset the device A,. Place one of the ipads used to mirror the client ipad next to the client ipad B. Follow the prompts t if it asks you to log in again the device is still in Airwatch C. One the device is set up have the user log into company portal. Workgroup: AMD, Type: Operations, Type: Mobile Device Support (MDM), Team: Tech Services2026-01-21T16:02:102026-01-21T19:29:072026-01-21T19:29:08false68443907, 133022703383889913526406openDTSThe City must meet the Department of Justice's ADA Title II ruling deadline. The ruling states that all public-facing digital content and applications provided by local and state governments must meet [Web Content Accessibility Guidelines (WCAG)](https://cityofaustin.sharepoint.com/sites/COADigitalAccessibility/SitePages/Understanding-WCAG.aspx?xsdata=MDV8MDJ8RGlhbmEuTWFydGluQGF1c3RpbnRleGFzLmdvdnwyYmU2YjhhYmQwNjU0YzhlMmIzYjA4ZGUxMGM3NTBlZnw1YzVlMTlmNmE2YWI0YjQ1YjFkMGJlNDYwOGE5YTY3ZnwwfDB8NjM4OTY2NjQ1NTA0OTgyOTM2fFVua25vd258VFdGcGJHWnNiM2Q4ZXlKRmJYQjBlVTFoY0draU9uUnlkV1VzSWxZaU9pSXdMakF1TURBd01DSXNJbEFpT2lKWGFXNHpNaUlzSWtGT0lqb2lUV0ZwYkNJc0lsZFVJam95ZlE9PXwwfHx8&sdata=VCtuaG1RdHY0eWRyZVo4R1drVS9FazdHVko4WE41MjEzR0JnSm95aExIRT0%3d) 2.1 AA standards by April 24, 2026. [Read more details about the federal ruling here.](https://cityofaustin.sharepoint.com/sites/COADigitalAccessibility/SitePages/ADA-Title-II-Rule-Compliance.aspx?xsdata=MDV8MDJ8RGlhbmEuTWFydGluQGF1c3RpbnRleGFzLmdvdnwyYmU2YjhhYmQwNjU0YzhlMmIzYjA4ZGUxMGM3NTBlZnw1YzVlMTlmNmE2YWI0YjQ1YjFkMGJlNDYwOGE5YTY3ZnwwfDB8NjM4OTY2NjQ1NTA0OTk3MjM4fFVua25vd258VFdGcGJHWnNiM2Q4ZXlKRmJYQjBlVTFoY0draU9uUnlkV1VzSWxZaU9pSXdMakF1TURBd01DSXNJbEFpT2lKWGFXNHpNaUlzSWtGT0lqb2lUV0ZwYkNJc0lsZFVJam95ZlE9PXwwfHx8&sdata=TXBEMzZkUWpTaWY0MGIycVhheHBLZE82cTI0OWlSMjFuNjVwSE9LSCs4az0%3d) To-do -- - [Request that sites be added to the City's enterprise Siteimprove account](https://cityofaustin.sharepoint.com/sites/COADigitalAccessibility/SitePages/Siteimprove-Guidance.aspx#add-a-new-site): - [x] Vision Zero Viewer - [x] Vision Zero Editor - [x] Moped - [x] Data & Performance Hub - [x] DTS WebsiteWorkgroup: DTS, Team: Dev, Type: Testing, Product: Data & Performance Hub, Product: Vision Zero Viewer, Product: DTS Website2026-01-21T15:54:472026-04-24T16:57:18true1463708383886489426405closedClosedUrban Forestry# New Request form: ### First page of the form - Note on top: - If this is an emergency, please call 311 - Fields to include - Requester Name - Requester Contact Info (email & phone) - Location - Requester Agency/Department - Funding: yes/no - FDU open text field (only show if funding is yes) - Task Order open text field (only show if funding is yes) - Details open text field - Submitted Date (auto-capture) ### Second page of the form: - Table and form to allow Requesters to add attachments to the request - Submit Button ### Third Page - "Thank you for submitting your request. Urban Forestry staff will review and reach out on next steps."Type: Feature, Team: Apps, Workgroup: Urban Forestry, Product: Urban Forestry2026-01-21T15:47:092026-03-18T15:15:232026-03-18T15:15:23false21112975, 61209591383885814626404closedClosedROW > What application are you using? Other / Not sure > Describe the problem. I would like to request to have Jonathan W.'s Adobe Pro license rolled to myself, Russell B., as Jonathan's last day with ATPW is on 01/26/2026. As the Business Process Specialist for the ROW Division, I routinely need access to this tool and I frequently have to reach out to external staff to perform tasks that I should be able to do myself. > How soon do you need this? Soon — Within a week > Requested By Russell B. Request ID: DTS26-131660 Workgroup: ROW, Type: IT Support, Team: Tech Services2026-01-21T15:45:302026-01-21T17:35:032026-01-21T17:35:03false68443907, 133022703383882918026403closedClosedTPW15 SI# B1BX26 Dell Pro Max 16 Plus MB16250 20 Dell Pro 24 Plus Monitor - P2425H 10 Dell Pro 27 Plus Monitor - P2725HTeam: Tech Services, Workgroup: TPW, Team: DTS Operations2026-01-21T15:38:392026-01-21T15:41:462026-01-21T15:41:46false68443907383875254526402closedClosedCSD### Background On Friday (1/16), a Reservation was cancelled and the associated work order was closed. Also, the program manager messaged the field manager to let them know about the work order was cancelled but the work order still appeared on the technicians schedule and the banner was installed ### Proposed fix Hiding closed Work Orders could prevent technicians from installing banners for cancelled reservations. <img width="1511" height="826" alt="Image" src="https://github.com/user-attachments/assets/a0d7621d-70ea-4594-bae7-654c1aaefd5d" /> ### A/C: - [x] Closed work orders are hidden from the technician's calendar.Team: Apps, Product: Street Banner Program Portal, Workgroup: CSD2026-01-21T15:21:472026-01-23T21:15:212026-01-23T21:15:32false21112975383862197226401openEmergency Management- Create program home page to take us to Manage Time Logs, Add Time Logs, and Manage Program - Create a program page for managing time logs multi-choice fields - Give the EM team the Program Support user role Type: Feature, Team: Apps, Product: Human Resources Portal, Workgroup: Emergency Management2026-01-21T14:52:072026-02-05T21:01:33false21112975383861766526400closedClosedEmergency ManagementAfter completing #26012, need to clean up multi-choice fields for the ### Reporting Code field: Add - new TK here Remove all of the existing reporting codes - ~~1012 (COVID-19)~~ - ~~1014 (Hurricane Laura)~~ - ~~1015 (COVID Infusion Treatment)~~ - ~~1016 (Coronavirus Vaccinations)~~ - ~~1018 | (President’s Day Winter Storm)~~ - ~~24STR21008 (Project Connect)~~ - ~~1020 (FY2022 Winter Storm)~~ - ~~1021 (FY2022 Water Emergency)~~ ### Location field: Keep - System wide - Remote (Teleworking) - EOC (Emergency Operations Center) Add - DEOC at St Elmo (Department Emergency Operations Center) - SBO Central Service Center (Townview) - SBO North Service Center (Kramer Ln) - SBO South Service Center (St Elmo) - SBO South Service Center (Dalton) - Ben White - 8700/8900 Cameron Rd - Toomey Rd - Rio Grande - One Texas Center - Permitting & Development Center Remove - ~~6800 Burleson Rd (Data entry)~~ - ~~Burger Activity Center (Vaccinations)~~ - ~~Circuit of the Americas (COTA)~~ - ~~Delco Center (Vaccinations)~~ - ~~Dove Springs Recreation Center (Vaccinations)~~ - 7~~AC1 (Alternate Care Site)~~ - ~~7CWS (Cold Weather Shelters)~~ - ~~7CPS (Community Shelters)~~ - ~~7DOC (Department Operations Center)~~ - ~~7FD1 (Food Distribution)~~ - ~~7IF1 (ISOFAC 1 - Crowne Plaza)~~ - ~~7IF2 (ISOFAC 2 - Embassy Stonelake)~~ - ~~7LW1 (Logistics Warehouse 1 - Expo Center)~~ - ~~7MTC (Mobile Testing Centers)~~ - ~~7PL1 (Prolodge 1 - LaQuinta)~~ - ~~7PL2 (Prolodge 2 - Motel 6)~~ - ~~7PL3 (Prolodge 3 - Days Inn)~~ - ~~7PL4 (Prolodge 4 - Country Inns & Suites)~~ - ~~7PL5 (Prolodge 5 - Roadway Inn)~~ - ~~7SN2 (Palmer Events Center Shelter)~~ - ~~7SN6 (Del Valle High School Shelter)~~ - ~~7SN8 (Mendez Elementary School Shelter)~~ - ~~7SN9 (NE Early College Shelter (now closed))~~ - ~~7S23 (Promiseland Church Shelter)~~ - ~~7SNW (Water Operations)~~ - ~~7TC1 (Testing Ctr 1 - St. Johns)~~ - ~~7TC2 (Testing Ctr 2 - Pleasant Valley)~~ - ~~7W10 (Water to Static Pods (City))~~ - ~~7W20 (Water to Static Pods (County))~~ ### Task field: Keep - Administrative Support - IT Support - Operations Support - Communications - Community and/or Resident - Communications - Internal - Coordination - Inter-Agency - Coordination - Intra-Agency - Emergency supply deployment - Field Work - Asset Maintenance - Field Work - Asset Installation - Field Work - Inspection - Logistical Support - Emergency Operations Center (EOC) Staffing - Emergency shelter logistics - Water distribution Add - Department Emergency Operations Center (DEOC) Staffing Remove - ~~Testing Collection Point staffing~~ ### Equipment Operated field: Keep - Truck - Bucket Truck - Bus - PC - Polara ATV - Forklift - None Add - Snow Plow Attachment (ask Tyler what this is called and which vehicle this attaches to) - Liquid Application System (ask Tyler which vehicle this attaches to) - Drop-in Spreader Team: Apps, Type: Enhancement, Product: Human Resources Portal, Workgroup: Emergency Management2026-01-21T14:51:012026-04-17T03:41:292026-04-17T03:41:29false21112975383859563426399closedClosedROW > What application are you using? AMANDA > Describe the problem. ### Title: UC Data Workbook not generating on RSN 13153869 ### Description: The UC Team cannot generate the UC Data Workbook on RSN 13153869 They need to send this document by end of day today, if possible. Steps to Reproduce: - Open RSN 13153869 - Attempt to generate the UC Data Workbook - Error message: something went wrong while merging document, contact admin. - No document is produced > Website Address https://amanda.austintexas.gov/backoffice/core/home.zhtml Internet Browser: Chrome > Requested By Russell B. Request ID: DTS26-131655 Workgroup: ROW, Type: Bug Report, Impact: 2-Major, Product: AMANDA, Team: AMANDA2026-01-21T14:45:342026-01-27T19:07:332026-02-25T17:11:19false49930868383849370726398closedClosedVZWe need to refresh the location polygon layer in the Vision Zero database by pulling in the latest updates to the [location polygon layer](https://austin.maps.arcgis.com/home/item.html?id=2f1b44cf6b754d2993e99a72d00a4fc6) in ArcGIS Online. This involves two steps: - Use our [layer helper tool](https://github.com/cityofaustin/vision-zero/tree/main/toolbox/load_agol_layer) to upsert the polygons into the DB. - Reprocess the location ID assignments for crashes, non-CR3s, AFD incidents, and EMS incidents. See https://github.com/cityofaustin/atd-data-tech/issues/26112 for reference ## Original request > What application are you using? Vision Zero Editor > Describe the problem. Vizion Zero Polygons have undergone a round of updates to signal data. I wanted to ask for pushing (updating) the changes to the database. My updates are hosted at https://austin.maps.arcgis.com/apps/mapviewer/index.html?layers=2f1b44cf6b754d2993e99a72d00a4fc6 > Describe the outcome you'd like to see when this feature is implemented. Updated in the VZ database > Describe any workarounds you currently have in place or alternative solutions you've considered. N/A > Requested By Milad M. Request ID: DTS26-131650 Team: Dev, Need: 1-Must Have, Workgroup: VZ, Type: Enhancement, Product: Vision Zero Crash Data System2026-01-21T14:21:102026-03-24T19:27:092026-03-24T19:27:09false67130963383584995626397closedClosedATSD > What application are you using? SMD Data Tracker > Describe the problem. Trying to get user status on Knack AMD > How soon do you need this? Flexible — An extended timeline is OK > Requested By Kevin S. Request ID: DTS26-131645 Workgroup: ATSD, Type: IT Support, Team: Apps, Product: AMD Data Tracker2026-01-20T23:12:082026-01-27T14:32:132026-01-27T14:32:19false61209591383578716826396closedClosedVZAs part of https://github.com/cityofaustin/atd-data-tech/issues/24496, add the crash diagram card and the **Other** card to the details page <img width="470" height="326" alt="Image" src="https://github.com/user-attachments/assets/4c08ad84-64ac-4906-8d90-b10d6e436bdd" />Team: Dev, Need: 1-Must Have, Workgroup: VZ, Product: Vision Zero Crash Data System, Project: Fatality Tracking Tool2026-01-20T22:48:332026-01-23T17:56:222026-01-23T17:56:22false14793120383562112326395openROWSetting Up a revised FME for COORDINATE that will write to AMANDA_COORDINATE_GIS_RoW_Permits_TEST_Ver2 Feature Service. The Name will be updated in the future when this newer version of the AMANDA RoW Permit data goes into production on the COORDINATE side. The Updated AGOL Feature Layer will keep the same 2 layers, except there will be a revised filter applied to the FME. The 2 new layers that the FME will be using for the source are now on the ATD_ADMIN GISMAINT data store. - ATD_ADMIN.row_permit_parcels - ATD_ADMIN.row_permit_segments There is no longer a filter being applied within the FME that ATS has provided for these 2 new versions of the permit data. The FME that is being configured listed in the request will apply the following filters needed: _FOLDERSTATUS NOT IN ('Withdrawn', 'VOID', 'Rejected', 'Closed', 'Approved', 'Approved and Released' ) AND TRUNC(EXPIRYDATE) >= TRUNC(SYSDATE - 30) AND (PRIORITY <> 1 OR PRIORITY IS NULL)_ The location of the revised Feature layer service with an updated schema is located here: AGOL Details: https://austin.maps.arcgis.com/home/item.html?id=d61b767518ee4f80b59ef2961e8ae282 Service URL: https://services.arcgis.com/0L95CJ0VTaxqcmED/arcgis/rest/services/AMANDA_COORDINATE_GIS_RoW_Permits_UAT/FeatureServer Sub Layer URLs: coordinate_row_permit_segments : https://services.arcgis.com/0L95CJ0VTaxqcmED/arcgis/rest/services/AMANDA_COORDINATE_GIS_RoW_Permits_UAT/FeatureServer/0 coordinate_row_permit_parcels : https://services.arcgis.com/0L95CJ0VTaxqcmED/arcgis/rest/services/AMANDA_COORDINATE_GIS_RoW_Permits_UAT/FeatureServer/1Workgroup: ROW, Team: Geo, Type: Enhancement2026-01-20T21:53:212026-02-10T16:20:14false80716478, 114594205383555668526394closedClosedOCE > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. My laptop blacked out > How soon do you need this? Urgently — Critical that this is addressed today > Requested By Error :( Request ID: DTS26-131640 Type: IT Support, Impact: 1-Severe, Workgroup: OCE, Team: Tech Services2026-01-20T21:36:112026-01-21T14:13:402026-01-21T14:13:40false133022703383551166126393closedClosedATSD > What application are you using? Other / Not sure > Describe the problem. I'm unable to open links that require adobe acrobat. > How soon do you need this? Soon — Within a week > Requested By Christopher E. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/696ff1886c4486192e0684d2/screenshot20260120151939.png) (68.61kb) Request ID: DTS26-131635 Workgroup: ATSD, Type: IT Support, Team: Tech Services2026-01-20T21:21:112026-01-28T16:55:252026-01-28T16:55:25false164183211383537697126392closedClosedOSE > What application are you using? ArcGIS > Describe the problem. Looking to secure a map for: 2026 Clyde Littlefield Texas Relays presented by Truist Dates: April 1-4, 2026 Closures Times: 4/1 at 7am through 4/4 at 1159pm I attached the map from 2025 for reference as most is the same. There is an update for 2026 - Red River from Dean Keeton to Clyde Littlefield is no longer total closure of southbound, it is a lane reduction of the southbound lane. Please and thank you! > How soon do you need this? Soon — Within a week > Is there anything else we should know? To add the ACE website for the event. > Requested By Allison Z. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/696fe7a370954b319adf0c1f/map_closures_texasrelays_20250325.pdf) (823.9kb) Request ID: DTS26-131630 Workgroup: OSE, Type: Map Request, Team: Geo2026-01-20T20:42:102026-01-29T15:44:442026-01-29T15:44:44false114594205, 188904275383524821426390closedClosedOOD > What application are you using? ATD Forms > Describe the problem. Director Mendoza would like to include a field or a question on the Knack RCAs to make sure staff checks it when submitting an RCA. The field or question would be: "Does your item require presentation to a Council Committee, Board or Commission? If yes, explain which one and provide a timeline." > Describe the outcome you'd like to see when this feature is implemented. Our team will be able to prepare if a presentation is needed or required ahead of the item going before Council. We are finding that items are being pulled after posting because CMO wants to take the item to a B&C before the full Council meeting. > Describe any workarounds you currently have in place or alternative solutions you've considered. Staff with potential items are usually aware of the need, but some are more general and those are the ones that are being required at the end to be presented to a B&C. > Is there anything else we should know? Within the quarter. > Requested By Gilda P. Request ID: DTS26-131620 Workgroup: OOD, Team: Apps, Need: 2-Should Have, Type: Enhancement, Product: Office of the Director Portal2026-01-20T20:06:102026-02-04T17:31:442026-02-04T17:31:44false21112975, 170656233383510181726389closedClosedSBO > What application are you using? Other / Not sure > Describe the problem. having issues with my laptop keyboard, instead of letters it enters the numbers and doesn't let me login to the system, i have reached to IT person at St Elmo and he fixed it. > How soon do you need this? Soon — Within a week > Requested By Paul M. Request ID: DTS26-131615 Type: IT Support, Workgroup: SBO, Team: Tech Services2026-01-20T19:21:112026-01-21T13:38:232026-01-21T13:38:24false138721851383503733226388closedClosedVZOnce we do https://github.com/cityofaustin/atd-data-tech/issues/26239, we need to re-process all of the crash reports for 2026. Todo: - [x] In S3, move all of the 2026 CRIS extracts from the `/archive` to the `/inbox` - [x] Manually trigger the CRIS import ETLTeam: Dev, Need: 1-Must Have, Workgroup: VZ, Product: Vision Zero Crash Data System2026-01-20T19:02:462026-01-23T17:56:262026-01-23T20:45:45false5697474383500768526387openSMS## Background During a meeting with the Shared Mobility team, they mentioned that the [Active Permit](https://atd.knack.com/smrt#reports) detailed report is showing the start and expiration dates for past permit terms. They were expecting the report to show the start and end dates of the most recent permit. <img width="1065" height="565" alt="Image" src="https://github.com/user-attachments/assets/6ec5db92-14f5-4b75-ab35-10252cb26f66" /> ## A/C - [ ] The Active Permit detailed view shows the Start Date and End Date of the most recent permit. Team: Apps, Workgroup: SMS, Product: Shared Mobility Services Portal2026-01-20T18:54:222026-01-20T18:54:43false7612723383500704026386closedClosedSBO > What application are you using? Other / Not sure > Describe the problem. Assistance needed to download logitech/mouse program, admin information required. > How soon do you need this? Soon — Within a week > Requested By Monika S. Request ID: DTS26-131610 Type: IT Support, Workgroup: SBO, Team: Tech Services2026-01-20T18:54:092026-01-21T14:55:582026-01-21T14:55:58false138721851383490722626385closedClosedSBO > What application are you using? Other / Not sure > Describe the problem. Password change > How soon do you need this? Soon — Within a week > Requested By Katherine H. Request ID: DTS26-131605 Type: IT Support, Workgroup: SBO, Team: Tech Services2026-01-20T18:24:102026-01-20T21:33:132026-01-20T21:33:57false138721851383479054026384closedClosedSBO > What application are you using? Other / Not sure > Describe the problem. submitting request to set up 6 workstations up as St Elmo for this weekend's possible winter event as well as GIS support if we end up going to a (2)- 12-hour shift response. > How soon do you need this? Soon — Within a week > Is there anything else we should know? Forecast looks like winter weather will be here by the weekend. sorry for short notice > Requested By Baldomero R. Request ID: DTS26-131600 Type: IT Support, Workgroup: SBO, Team: Tech Services2026-01-20T17:51:122026-01-22T23:30:172026-01-22T23:30:17false21112975, 68443907, 133022703, 138721851, 164183211383466790626383closedClosedCSD > What application are you using? Other / Not sure > Describe the problem. Not connecting to mic or speakers > How soon do you need this? Urgently — Critical that this is addressed today > Requested By Julie G. Request ID: DTS26-131595 Type: IT Support, Type: Other, Impact: 1-Severe, Workgroup: CSD, Team: Tech Services2026-01-20T17:21:152026-01-20T17:54:472026-01-20T17:54:47false133022703383459315726382closedClosedSUTD > What application are you using? Other / Not sure > Describe the problem. We currently have an older Mifi device that is “sticky” and would like to get it replaced. > How soon do you need this? Flexible — An extended timeline is OK > Is there anything else we should know? The sooner the better, but I should have already submitted this ticket. Thanks! > Requested By Justin N. Request ID: DTS26-131590 Type: IT Support, Workgroup: SUTD, Team: Tech Services, Type: Hardware Support2026-01-20T17:00:392026-02-11T19:20:362026-02-11T19:20:36false68443907, 133022703383458007826381closedClosedSBO > What application are you using? ArcGIS > Describe the problem. My employee, Corey J, and my supervisor Clay R need ArcGIS access > How soon do you need this? Soon — Within a week > Requested By Patricia M. Request ID: DTS26-131585 Type: IT Support, Team: Geo, Workgroup: SBO2026-01-20T16:57:072026-01-20T22:00:062026-01-20T22:00:06false80716478219262020516317closedClosedDTSRefer to [Team Lead Checklist for New Employees GitBook](https://app.gitbook.com/o/-LzDQOVGhTudbKRDGpUA/s/-LzDGg7hKQ_fUjXnzGGx/onboarding/new-employee-checklist)Workgroup: DTS, Epic, Type: Operations, Team: Tech Services2024-03-18T16:00:232024-04-15T22:16:132026-04-24T22:01:43true133022703383453872326380closedClosedATSD > What application are you using? Moped > Describe the problem. Need a new component tag and new users added to Moped to support Urban Trails program to integrate their mapping with information contained in the All Ages and Abilities Bike Network already mapped in Moped. > Describe the outcome you'd like to see when this feature is implemented. 1) I need a new component tag named "Urban Trail Network On Street Connectors" 2) Need to check that the following individuals are users in Moped (These are urban trail people) M, Gadiel ; E, John ; N, Justin ; V, Christiane > Describe any workarounds you currently have in place or alternative solutions you've considered. We will duplicate information if we don't do it with this way > Is there anything else we should know? In the next week would be great because the Urban Trail team is ready to start tagging. > Requested By Nathan W. Request ID: DTS26-131580 **In Scope** - ~Create component tag~ - ~type: Urban Trail Network~ - ~name: On Street Connectors~ - Checked with Nathan and they will use the **Urban Trails - Connector** component tag - Mike will check on Urban Trails users' accessWorkgroup: ATSD, Team: Product, Need: 1-Must Have, Type: Enhancement, Product: Moped2026-01-20T16:45:272026-01-21T23:02:222026-01-21T23:02:22false37249039383447158126379closedClosedSBO > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. I need access to be able to send and receive emails from the TPW Operations Consulting SBO email address as part of my job duties. > How soon do you need this? Soon — Within a week > Is there anything else we should know? Need access for routine monthly reporting and audits. > Requested By Quincy S. Request ID: DTS26-131575 Type: IT Support, Workgroup: SBO, Team: Tech Services, Product: O3652026-01-20T16:27:102026-02-20T19:25:392026-02-20T19:26:00false61209591383440564926378closedClosedUrban Forestry > What application are you using? Other / Not sure > Describe the problem. I need Adobe Acrobat Pro for my job role. None of the features I need are included in the current Adobe license. > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? I need to be able to merge different documents together in one file to create my monthly Works Report, which is mandatory for purchases each month. > Requested By Sam C. Request ID: DTS26-131570 Type: IT Support, Impact: 1-Severe, Workgroup: Urban Forestry, Team: Tech Services2026-01-20T16:09:072026-01-22T17:45:552026-01-22T17:45:55false68443907, 133022703, 138721851383424215926377closedClosedUrban Forestry > What application are you using? Other / Not sure > Describe the problem. Adobe application needed to be updated to create a signature. Issue resolved. > How soon do you need this? Flexible — An extended timeline is OK > Requested By Olivia S. Request ID: DTS26-131565 Type: IT Support, Workgroup: Urban Forestry, Team: Tech Services2026-01-20T15:30:412026-01-20T16:19:072026-01-20T16:19:07false138721851383422612726376closedClosedPIO > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. On Teams, I need transcriptions of recordings. I currently do not have access to that feature. > How soon do you need this? Flexible — An extended timeline is OK > Requested By Lee N. Request ID: DTS26-131560 Workgroup: PIO, Type: IT Support, Provider: ATS, Product: O3652026-01-20T15:27:082026-01-20T21:49:342026-01-22T16:30:27false100615928383419051626375closedClosedSBO > What application are you using? Maximo > Describe the problem. Account Requests I am submitting this request on behalf of Ryan H and SBO's new incoming technician trainees. All of these requests are for NEW Maximo accounts. I have attached a list of the trainees as an Excel file. > How soon do you need this? Soon — Within a week > Requested By Greg G. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/696f9c6864bd3c1630eb0aae/sbomaximotechtraineeslist.xlsx) (10.53kb) Request ID: DTS26-131555 Type: IT Support, Product: Maximo, Workgroup: SBO2026-01-20T15:18:102026-01-25T12:12:182026-01-25T12:12:19false133040608, 134445095383404740226374closedClosedTED > What application are you using? Other / Not sure > Describe the problem. My dock is not powering on - I’ve unplugged and plugged back in. > How soon do you need this? Urgently — Critical that this is addressed today > Requested By Shelby S. Request ID: DTS26-131550 Workgroup: TED, Type: IT Support, Impact: 1-Severe, Team: Tech Services2026-01-20T14:45:342026-01-20T19:34:162026-01-20T19:34:17false164183211383400689826373closedClosedDTS[Link to notebook notes](https://docs.google.com/document/d/1GwrPQs-OhR8Z5lzqlo0xNGkl9GQLxkYAH_2IofNR1RI/edit?tab=t.ml9jyzf4d9xl#heading=h.fto6wxn33e9v)Workgroup: DTS, Team: Apps, Type: Research, Provider: Knack2026-01-20T14:34:532026-04-15T14:52:382026-04-15T14:52:38false100615928383400241326372closedClosedDTS### Fri 2/6/26 - completed our first meeting and build review - notes in [Miro](https://miro.com/app/board/uXjVIiHBSa0=/) and [project notebook](https://docs.google.com/document/d/1GwrPQs-OhR8Z5lzqlo0xNGkl9GQLxkYAH_2IofNR1RI/edit?tab=t.ml9jyzf4d9xl#heading=h.atn6fji5744u) Workgroup: DTS, Team: Apps, Type: Research, Provider: Knack2026-01-20T14:33:402026-02-19T15:27:472026-02-19T15:28:55false100615928383398578826371closedClosedDTSWorkgroup: DTS, Team: Apps, Type: Research, Provider: Knack2026-01-20T14:29:522026-02-04T19:19:142026-02-04T19:19:14false100615928318968776023354closedClosedLDE### New Folder Info **Description:** Adding 50% sqft? **Type:** Boolean **Info Group:** Distribution **Order:** None **Default Value:** NullType: Feature, Product: AMANDA, Workgroup: LDE, Team: AMANDA, Project: LDE FY25 Fee Automation2025-06-30T19:59:292026-01-06T18:50:372026-01-06T18:50:37false49930868, 51717169383398328926370closedClosedCSD# Background See #25380 to learn why we're doing this, the options we evaluated and the decisions we made along the way. ## What to include in the footer? Reuse the existing Questions footer that's on the Street Banner Portal <img width="471" height="94" alt="Image" src="https://github.com/user-attachments/assets/9109fba3-ab59-4a18-ab21-b4dd3fbc1685" /> ## Where to add the privacy policy footer - [x] Street Banners Portal page (https://atd.knack.com/street-banners#portal/) - [ ] Street Banner - Get Started (https://atd.knack.com/street-banners#get-started/) - [ ] LPB Application (https://atd.knack.com/street-banners#lpb-application/) - [ ] LPB Applications > Application Details > Submission - [ ] OTS Application - [ ] OTS Applications > Application Details > Submission Team: Apps, Type: Enhancement, Product: Street Banner Program Portal, Workgroup: CSD2026-01-20T14:29:152026-02-09T20:44:592026-02-09T20:44:59false7612723383396242326369closedClosedSMD > What application are you using? Other / Not sure > Describe the problem. I am setting up a separate work area from my normal cubicle, closer to SMD, and I need a spare cable to connect one of my separate monitors to my laptop so I can display it as a separate screen. I have attached a picture of the cable ports on the monitor in question as well. Thank you! If you need help finding where I am, I am working on setting up the cubicle in the space right across from Cathy K and Daniel S in building 8900. > How soon do you need this? Soon — Within a week > Is there anything else we should know? Ideally, I would like to have the extra cable in by today since I am only in the office on Tuesdays and Wednesdays. > Requested By Natalie H. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/696f8edbff4031086213f912/second_monitor_cable_ports.png) (8.06mb) Request ID: DTS26-131545 Workgroup: SMD, Type: IT Support, Team: Tech Services2026-01-20T14:24:142026-01-20T15:46:322026-01-20T15:46:32false68443907, 133022703383377864326368closedClosedSBO > What application are you using? Other / Not sure > Describe the problem. My computer has low disk space and is causing me to not be able to open any application. > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? I need my laptop to function for my day to day operations. > Requested By John F. Request ID: DTS26-131540 Type: Other, Impact: 1-Severe, Workgroup: SBO, Team: Tech Services2026-01-20T13:36:122026-01-20T18:49:072026-01-20T18:49:07false133022703383116165326367closedClosedTPWAfter adding and updating programs and sources, `ecapris_subproject_funding` records now sometimes have foreign keys for sources and programs. We need to update the dialogs that show for sync override and importing eCAPRIS records so that they populate them. **Branch from https://github.com/cityofaustin/atd-moped/pull/1754 to have latest source and program options** **In Scope** - Update **Import from eCAPRIS** process to populate source and program foreign keys from their values in the `ecapris_subproject_funding` table - Update sync override process to populate source and program foreign keys from their values in the `ecapris_subproject_funding` table - Add source and program dropdown inputs so that any programs and sources not provided from the program mapping can be filled in if needed - Show eCAPRIS source and program below inputs like in the amount input, use "-" if there is no source or program for the eCAPRIS record. Same as we do for missing info in the project summary page Team: Dev, Need: 1-Must Have, Product: Moped, Workgroup: TPW, Project: Pull eCAPRIS Funding Data2026-01-19T20:46:332026-01-29T17:20:212026-02-24T18:28:00false12474808382799509626366closedClosedROW### Acceptance Criteria - The AC provided applies to the ROW new Application page in the portal - The Neighborhood Block Party application help text needs to be moved to below the subtype field in the RW Applications. <img width="777" src="https://api.zenhub.com/attachedFiles/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBNEtpREE9PSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--f6e18bb4d359ea1931bdbb20de4eec32a77226e6/image.png" alt="image.png" /> <img width="1158" src="https://api.zenhub.com/attachedFiles/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBNUduREE9PSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--cf9235882c790443b725a2433521316b825810ea/image.png" alt="image.png" /> --- ### Change Management 1/18/26 - Vish - Updated initial AC Workgroup: ROW, Impact: 3-Minor, Need: 3-Could Have, Type: Enhancement, Product: AMANDA, Product: AMANDA Portal, Team: AMANDA2026-01-19T04:54:502026-02-03T14:50:152026-02-25T17:11:19false33665701, 49930868, 63309637382357851826365closedClosedOSE > What application are you using? ArcGIS > Describe the problem. Q2 2026 ACE/ Road Event Map. SCD and TCP included. Contact M. Lacy if any questions. May not need to include all the partial closure information for lane reductions. Be sure to include no parking areas, TNC, and Local Traffic Only areas. > How soon do you need this? Soon — Within a week > Requested By Michael L. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/696aa0096886b13bdf91d221/tcp_apv_v3_q2stadium_20250324.pdf) (8.48mb) Request ID: DTS26-131535 Workgroup: OSE, Type: Map Request, Team: Geo2026-01-16T20:33:082026-01-30T00:15:182026-01-30T00:15:18false114594205382350220626364openROW### We will update ROW'S New Quality Control Report (99035) to include EX folders that are missing the ASMP due to potential issues with the GEO data pull that populated the ASMP street level info (info code) **Parameters:** - Folder in.date is after 12/9/2025 - EX folder **Output:**Workgroup: ROW, Need: 2-Should Have, Type: Reports, Product: AMANDA, Team: AMANDA2026-01-16T20:09:102026-02-05T17:05:32false49930868, 63309637382349537126363closedClosedSMD<img width="193" src="https://api.zenhub.com/attachedFiles/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBMGVoREE9PSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--e465a4618c3504c202fabe4c644d1e5b80400701/image.png" alt="image.png" /> Codes for addition into append FMEWorkgroup: SMD, Team: Geo, Type: Enhancement, Project: DTS GIS QC Support for SMD2026-01-16T20:06:512026-01-20T17:01:162026-01-20T17:01:16false80716478382295578326360closedClosedThis is a weekly recurring ticket for ongoing GIS QA/QC support for SMD for keeping their data up-to-date. Regular GIS QA/QC support for the SMD sign asset inventory. As the quantity of incoming sign asset data varies, the level of work and amount of time spent also varies. Generally, I tend to spend anywhere from 3 to 16 hours per week on GIS and QC support for the sign inventory dataset. 1/16/25 - My GIS support and work on the Signs dataset has been two-pronged. Firstly I am doing normal QC of new installs and removals as is standard. Secondly, I have been working on making this dataset more interoperable and more accurate in order to allow us to reference this dataset for QC of the Parking Inventory dataset. Type: Data, Team: Geo, Project: DTS GIS QC Support for SMD, Product: Signs GIS QA/QC Support2026-01-16T17:34:372026-01-16T21:40:152026-01-16T21:40:15false188904275382292720226359closedClosedUrban Forestry > What application are you using? ArcGIS > Describe the problem. The ArcGIS Field maps app is not loading any of my groups maps. > How soon do you need this? Soon — Within a week > Requested By Daniel L. Request ID: DTS26-131530 Type: IT Support, Team: Geo, Workgroup: Urban Forestry2026-01-16T17:27:092026-01-29T22:13:272026-01-29T22:13:27false142338538382262778626358closedClosedUrban Forestry > What application are you using? Other / Not sure > Describe the problem. I submit this ticket to document that Vaishnav supplied me with a new laptop backpack as my old one had deteriorated. > How soon do you need this? Unsure > Requested By Kirk S. Request ID: DTS26-131525 Type: Other, Workgroup: Urban Forestry, Team: Tech Services2026-01-16T15:57:092026-01-16T17:17:012026-01-16T17:17:01false138721851382257281026357openUtilities & Structures > Describe the problem. I'm being asked to provide a spreadsheet to my stakeholder (Austin Water Utility) that shows all work completed in Maximo by my work group. (monthly report > Describe the solution you have in mind. spreadsheet that shows top row categories.. WO# | Adress | cut type | Length | width | Date recieved | Date completed This information will need to be pulled from Maximo, for example, December, so that I can provide it to AWU in January when we send them their bill for December > How will we know that our solution is successful? The customer receives and is satisfied with the format of the report > Users TPW Utility Excavation Repair > Sponsorship Clay Rivers > Which Strategic Direction 2023 “Mobility” indicators would this new application impact? ['System efficiency and congestion'] > Which Austin Strategic Mobility Plan goals would this new application support? ['Sustainability — Promote integrated designs and quality additions to the built environment while reducing impacts and promoting efficient use of public resources.', 'Innovation — Draw inspiration from forward-looking cities around the world, change the way we think about what’s possible, and set an example for the rest of the country.'] > Describe any workarounds you currently have in place or alternative solutions you've considered. COW - Utility Locations Completed I sent this Maximo report to AWU as a workaround. They weren't happy with it. They want it in Excel with the categories I provided > Is there anything else we should know? asap > How have other divisions/departments/cities addressed similar challenges? not sure > Requested By John P. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/696a5bd4876e3ddf5867d6d9/awuspreadsheet.docx) (233.8kb) Request ID: DTS26-131520 Type: Reports, Product: Maximo, Team: Maximo, Workgroup: Utilities & Structures2026-01-16T15:42:092026-01-27T16:26:51false133040608, 134445095382206696726356closedClosedROW > What application are you using? ArcGIS > Describe the problem. Portions of Pear Light Rd, Oxford Vineyard Ln, Poco Dr, Cobalt Ln, Syndicate Rd aren't reflecting an ASMP Layer symbology nor does the CTN layer indicate an ASMP value in the associated attributes. Additionally, this information does not appear in the OCE streets list. These streets are within the Austin Full Purpose jurisdiction. Please investigate if these values can be obtained and updated for permitting reviews in ROWPACT. > How soon do you need this? Soon — Within a week > Requested By Russell B. Request ID: DTS26-131515 Workgroup: ROW, Type: Data, Team: Geo2026-01-16T13:36:192026-02-20T21:15:552026-02-20T21:40:08false80716478381977104526355closedClosedSBO > What application are you using? Other / Not sure > Describe the problem. After hours request for urgent help could not connect to e-mail, teams workday. I'm in Houston trying to work SSPR deadline with hr and needed help immediately. Called Matt Martinez and he resolved the issue. Matt is the best! > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? Was solved by a phone call and ticket to MM > Requested By Patricia M. Request ID: DTS26-131510 Type: IT Support, Impact: 1-Severe, Workgroup: SBO, Team: Tech Services2026-01-16T00:39:082026-01-16T14:48:292026-01-16T14:48:29false133022703381957834226354closedClosedSMS# Background See #25380 to learn why we're doing this, the options we evaluated and the decisions we made along the way. ## What to include in the footer? - A link to the privacy policy Note: Confirmed that the team does not want contact information included in the footer. ## Shared Mobility Portal - [x] Shared Mobility Portal Page (https://atd.knack.com/smrt#portal/) - [x] Get Started (https://atd.knack.com/smrt#get-started/) - [x] First Page of the Application (https://atd.knack.com/smrt#application/) - [x] Ready to Submit Application Page ## SMRT Expression of Interest Form Shared Mobility would like to update the existing "Submit and Agree" language on the [SMRT Expression of Interest Form](https://atd.knack.com/smrt#eoi/) to mention the privacy policy. <img width="980" height="783" alt="Image" src="https://github.com/user-attachments/assets/6aa91159-0a9e-4623-b3bb-61ad437edf10" /> **Updated language** > I understand the minimum requirements for applying and operating in Austin and have reviewed the [City of Austin Privacy Policy](https://statics.teams.cdn.office.net/evergreen-assets/safelinks/2/atp-safelinks.html). - [x] SMRT Application (https://atd.knack.com/smrt#application/) Team: Apps, Type: Enhancement, Workgroup: SMS, Product: Shared Mobility Services Portal2026-01-15T23:12:082026-02-19T14:16:152026-02-19T14:16:15false21112975381952416126353closedClosedCSD# Background See #25380 to learn why we're doing this, the options we evaluated and the decisions we made along the way. # Community Service Programs - Public Private Partnership (P3) - Artbox Program - Living Streets Applicant Portal ## Public Private Partnership (P3) - [x] Update the existing “By submitting” language to include a link to the Privacy Policy 🟢 - [x] Check that the [link](https://atd.knack.com/smart-mobility#eoi/) directs to correct page and opens in a new tab ✅ Updated language: > By clicking “Submit” below, you are sending your answers to the City of Austin. The staff will review the form and contact you as soon as possible. For more information about how your information is handled, please review the [City of Austin Privacy Policy](https://www.austintexas.gov/department/privacy-policy.). | [P3 EOI Form](https://atd.knack.com/smart-mobility#eoi/) | |----| |<img width="880" height="537" alt="Image" src="https://github.com/user-attachments/assets/de225277-134e-4224-962c-3e46e72e798d" /> | ## Artbox Program - [x] Update the application page by adding a bullet point under the existing "Acknowledge" statement - [x] Check that the [link](https://atd.knack.com/smart-mobility#artbox/) directs to the correct page and opens in a new tab ✅ Bullet point language: > You are sending your answers to the City of Austin. For more information about how your information is handled, please review the [City of Austin Privacy Policy](https://www.austintexas.gov/department/privacy-policy.). | [Artbox Program Application](https://atd.knack.com/smart-mobility#artbox/) | | ---- | | <img width="1329" height="709" alt="Image" src="https://github.com/user-attachments/assets/7aa25fdc-d4b7-47bc-8ea7-2ac70db8c4b9" /> | ## Living Streets Applicant Portal Based on the conversation from Living Streets Sprint Review, we'll want to add a link to the privacy policy in the footer. - [x] Community Services - [HS/PS Getting Started Page](https://atd.knack.com/smart-mobility#living-streets-getting-started/) - 🟢 appended to existing disclaimer; didn't want to place it under big button CTAs, cleaned up language with Hanna - [x] Community Services - [NBP Getting Started Page](https://atd.knack.com/smart-mobility#block-party-getting-started/) - 🟢 added under email and above big button CTA, cleaned up language with Hanna - 🚫 Community Services - [HS/PS EOI Landing Page](https://atd.knack.com/smart-mobility#living-streets-eoi-new/) - chatted with Hanna; we will not include the link on the first page of the EOI as applicants have just seen it on Getting Started page and will encounter it again when submitting - [x] Community Services - HS/PS EOI - Finalize HS - 🟢 chatted with Hanna; added new Acknowledgment - [x] Community Services - HS/PS EOI - Finalize PS - 🟢 chatted with Hanna; added new Acknowledgment - confirmed that this shows up as intended and that the Privacy Policy link directs to the correct page and opens in a new tab <img width="645" height="291" alt="Image" src="https://github.com/user-attachments/assets/23ccd3b6-bbc0-42bd-b869-0dc6573561cf" /> - [x] Community Services - [HS/PS Application Details](https://builder.knack.com/atd/smart-mobility/pages/scene_375/views/view_1011/rich_text) - 🟢 appended to footer - [x] [Living Streets Applicant Landing Page](https://atd.knack.com/smart-mobility#living-streets-applicant-portal/) - 🟢 appended to footer - [x] [Neighborhood Block Party Application Details Page](https://builder.knack.com/atd/smart-mobility/pages/scene_386/views/view_1004/rich_text) - 🟢 appended to footerTeam: Apps, Product: Smart Mobility Office Portal, Workgroup: CSD2026-01-15T22:49:062026-02-04T14:41:212026-02-04T14:41:21false7612723, 100615928381939919026352closedClosedHR ## Device & User Information (first name and last initial, no last names) Sonia B ## What's the problem? Printers ink needs to be changed. ## What did you do to resolve the issue Workgroup: HR, Type: IT Support, Type: Mobile Device Support (MDM), Team: Tech Services, Type: Hardware Support2026-01-15T22:10:432026-01-16T14:03:552026-01-16T14:03:55false235511404381924932226351closedClosedEnforcement Services# Background A Parking Enforcement team member accidentally added a vehicle (ID 25A255) that already exists in the system on 01/14/2026. They want to delete the record that was created on 01/14/2026. <img width="1336" height="802" alt="Image" src="https://github.com/user-attachments/assets/96b64cae-318f-49ce-999e-3917010961e3" />Team: Apps, Product: Parking Enterprise Portal, Workgroup: Enforcement Services2026-01-15T21:30:532026-01-21T15:05:412026-01-21T15:05:56false761272312084000108940closedClosedATSDWorkgroup: ATSD, Type: Data, Team: Geo, Product: Online Bike Map2022-04-19T13:49:412022-04-19T18:44:552022-05-09T20:36:35false80716478381911061526350closedClosedCSD## Thu 1/15/26 ### Broken Items **LS Applicant Portal** 1) Creating a new NBP Application and saving it - direction to existing page was blank; update to go to Application Details - [Builder link](https://builder.knack.com/atd/smart-mobility/pages/scene_384/views/view_977/form/rules/submit) <img width="636" height="320" alt="Image" src="https://github.com/user-attachments/assets/e67f3b4c-bb2f-4561-b1f3-c00c05599d31" /> --- 2) Submitting a new NBP Application directs to a dead-end page - [Builder link](https://builder.knack.com/atd/smart-mobility/pages/scene_389/views/view_987/form/rules/submit) <img width="1327" height="537" alt="Image" src="https://github.com/user-attachments/assets/ec8c67e9-815c-4529-a6f9-bf1c26191e93" /> * Updated to direct to new Applicant Portal landing page --- 3) Check rest of NBP pages on Applicant Portal * Add Attachments - redirects to parent page ✅ * Edit Application Details - redirects to parent page ✅ --- 4) Check HS/PS Pages on Applicant Portal * Resubmit Application * Play Streets - redirects to parent page ✅ * Healthy Streets - redirects to parent page ✅ * Edit Application * Regular Review - redirects to parent page ✅ * Re-Review New Sponsor - redirects to parent page ✅ * Re-Review No Sponsor Changes - redirects to parent page ✅ * Submit Activation Cycle - redirects to parent page ✅ ## Testing - [x] Submit a new NBP application and test forms as ApplicantType: Bug Report, Team: Apps, Product: Smart Mobility Office Portal, Workgroup: CSD2026-01-15T20:48:462026-01-16T19:55:162026-01-16T19:55:16false100615928381910125126349closedClosedATSD > What application are you using? Other / Not sure > Describe the problem. I know there were G: Drive issues earlier this week but I still can’t edit files, it says I don’t have permission from myself > How soon do you need this? Urgently — Critical that this is addressed today > Requested By Yoma E. Request ID: DTS26-131505 Workgroup: ATSD, Type: IT Support, Impact: 1-Severe, Team: Tech Services2026-01-15T20:45:382026-01-16T13:32:182026-01-16T13:32:18false68443907, 133022703381903574726348closedClosedLand Development Engineering, LDE### We are updating the distribution email address for LM Google Fiber Texas (84037) to GFiber_AUS_Relo_Conflict_Review_@entrustsol.com > What application are you using? AMANDA > Describe the problem. For the entire LM folder in AMANDA7 (all 4 processes): Request: Need the review distribution emails for Google's Notification of Review Emails (AKA Distribution Emails) and Google's Late Notice emails be changed to the new email address: GFiber_AUS_Relo_Conflict_Review_@entrustsol.com Deb Cohen is the correct contact for this but I will need help (get me started) if you want me to test. Thank you! > How soon do you need this? Soon — Within a week > Is there anything else we should know? Timeline: 2 months maximum or there will be problems (no option for that so please change to this timeline after reading this). Reason for Request and Timeline: The old email address for Google will be obsolete soon: txuerelo@txue-inc.com (this is the current email address in A7 that we need changed to what's above. > Requested By Deb C. Request ID: DTS26-131500 Type: Other, Impact: 2-Major, Need: 1-Must Have, Product: AMANDA, Workgroup: LDE, Team: AMANDA, Workgroup: Land Development Engineering2026-01-15T20:24:112026-02-13T20:04:092026-02-13T20:04:09false44907715, 49930868, 63309637381892938326347closedClosedPIO > What application are you using? Other / Not sure > Describe the problem. We need copier cartage changed on McCallen and check the 3 for possible color toner gong out. > How soon do you need this? Soon — Within a week > Is there anything else we should know? Today if possible. Thank > Requested By Diane W. Request ID: DTS26-131495 Workgroup: PIO, Type: Other, Team: Tech Services2026-01-15T19:51:102026-01-16T14:06:072026-01-16T16:10:41false235511404381888525126346closedClosedOSE > What application are you using? ArcGIS > Describe the problem. Map for Austin Marathon. Road closures are from 2/13 - 2/15. Event is on 2/15. Route map and street closure document are attached for reference (if only one attachment came through, please Teams message me and I'll send the other). > How soon do you need this? Soon — Within a week > Is there anything else we should know? Need to get it added to the ACE page and so the closure data reflects on AV map etc. > Requested By Dawn K. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/69694111ad269d3816e566aa/scd_apv_austinmarathon_20250905.pdf) (182.34kb) Request ID: DTS26-131490 Workgroup: OSE, Type: Map Request, Team: Geo2026-01-15T19:36:152026-02-02T17:05:592026-02-02T17:05:59false114594205, 188904275381885515126345closedClosedOPM > What application are you using? Other / Not sure > Describe the problem. We would like for the two screens at the front of the Nighthawk room to be recognized by the computer as two separate displays instead of 1. Is there a way to do this? During the upcoming TPWstat we would like to have the presentation displayed on one screen and the TPW Bond Spending dashboard displayed on the second screen so they are side by side. > How soon do you need this? Soon — Within a week > Is there anything else we should know? Before next TPWstat happening on January 28, 2026 at 8:30 AM. > Requested By Adriana M. Request ID: DTS26-131485 Type: IT Support, Workgroup: OPM, Team: Tech Services2026-01-15T19:27:102026-01-28T13:36:332026-01-28T13:36:33false133022703, 164183211, 235511404381885509126344closedClosedSDD > What application are you using? Other / Not sure > Describe the problem. Computer not turning on > How soon do you need this? Urgently — Critical that this is addressed today > Requested By Julie G. Request ID: DTS26-131480 Workgroup: SDD, Type: IT Support, Impact: 1-Severe, Team: Tech Services, Type: Hardware Support2026-01-15T19:27:092026-01-15T19:43:542026-01-15T19:44:42false68443907, 133022703381877828726343closedClosedTPW[Release Process Docs](https://atd-dts.gitbook.io/moped-documentation/product-management/release-process) - [x] Bump Moped editor `package.json` version to `v3.0.0` @mddilley - [x] Schedule release party - @mddilley - [x] Update [QA script](https://docs.google.com/spreadsheets/d/1n_O6MLh9cwwPf57HUM394Ea-z9uuoEV1-QW4axNZXLE/edit#gid=1099176671) as needed - @mddilley - [x] Advise users of downtime using [template](https://docs.google.com/document/d/1hpBIx41mttSF6-XgeFuxnJPsK7dfpok97O08oytThnc/edit#heading=h.51j00pz8giuz) - @mddilley - [x] Merge open PRs - @mddilley - [x] Propose + vote on release names (geographical feature names - [link #1](https://en.wikipedia.org/wiki/Category:Geologic_formations_of_Texas) [link #2](https://en.wikipedia.org/wiki/Category:Landforms_of_Texas)) - @chiaberry - [x] Cut release branch - @chiaberry - [x] Do testing - @mddilley - [x] Polish release notes - @chiaberry - [x] Schedule email to let users know maintenance is starting - @mddilley - Did we add or remove columns from DB views [that the Power BI dataflow depends on](https://atd-dts.gitbook.io/moped-documentation/product-management/updating-the-arcgis-online-components-database-view)? - @mddilley **No** - ~[ ] Let the Data Science team know~ - **Removing columns that the dataflow expects will break the dataflow** and **column additions require rebuilding the connection** (requires rebuild for the dataflow to know about new column but won't break the dataflow) - [x] Do [full replace](https://github.com/cityofaustin/atd-moped/tree/main/moped-etl/arcgis) of AGOL dataset if needed - [x] Snap database in RDS - @frankhereford - [x] graphql-engine version bumps ([releases & tags](https://github.com/hasura/graphql-engine/releases)) - @frankhereford - Update version-controlled task definitions - ~[ ] staging to latest `graphql-engine` release (`version`)~ - ~[ ] production to previous staging release version + any patches (`version`)~ - ~[ ] Update local dev docker compose to latest `graphql-engine` (`version`)~ - [x] Merge RC to prod - @mddilley - [x] After merging production and migrations and metadata have applied: - [x] Run update statement from https://github.com/cityofaustin/atd-moped/pull/1757 to update legacy fund records and capture in activity log - [x] Run funding sync ETL to backfill bond year and try source and program matching - [x] Run full replace on AGOL dataset (`funding_sources` column values could have changed) - [x] Let users know maintenance is over using [template](https://docs.google.com/document/d/1hpBIx41mttSF6-XgeFuxnJPsK7dfpok97O08oytThnc/edit#heading=h.51j00pz8giuz) - @mddilley - [x] Create issue for `v3.1.0` release - @mddilley - [x] Update [feature list](https://app.gitbook.com/o/-LzDQOVGhTudbKRDGpUA/s/-MIQvl_rKnZ_-wHRdp4J/product-management/features) with any new major features @mddilley - **Added funding sync feature and updated description of importing FDUs** - [x] Send release notes to Moped users using [template](https://docs.google.com/document/d/1hpBIx41mttSF6-XgeFuxnJPsK7dfpok97O08oytThnc/edit#heading=h.jf63bjq5syy7) (including reminder to refresh the page) - @mddilley - ~[ ] Update staff accounts if there are any bounced emails - @mddilley~ - [x] Update [database view documentation sheet](https://docs.google.com/spreadsheets/d/1xM6pJVZ_iJnLL9FVbrL1g8HKnlZHSSyYYUsWufFHTZ0/edit?gid=0#gid=0) if there is a new column added in this release @mddilley - Add to description of funding view that it considers fund syncing being on/off - [x] Check in on [workgroup documentation](https://cityofaustin.sharepoint.com/sites/MopedWorkgroupDocumentation) @mddilley - [x] Update PR template to include check for views used by Power BI dataflow - [x] Update QA test script with funding enhancements testing (use https://github.com/cityofaustin/atd-moped/pull/1734) - [x] Update TDM users' workgroupsTeam: Dev, Product: Moped, Workgroup: TPW2026-01-15T19:05:142026-02-02T16:17:222026-02-02T16:17:22false3653206, 12474808, 37249039381872182626342closedClosedATSD > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. Was having trouble last week opening MS Project after install. Strange told me to uninstall and re-download from software center. I did that, but still having issues. I get a message saying I don't have enough memory or something. > How soon do you need this? Flexible — An extended timeline is OK > Is there anything else we should know? Not urgent but would love to have it sorted out by end of month. > Requested By Nina R. Request ID: DTS26-131475 Workgroup: ATSD, Type: IT Support, Team: Tech Services, Product: O3652026-01-15T18:45:262026-02-03T13:53:562026-02-03T13:53:56false164183211381870119026341openCSD > What application are you using? Smart Mobility Office Portal > Describe the problem. Just want to update the Living Streets approval form. See the attached PDF > How soon do you need this? Flexible — An extended timeline is OK > Requested By Jonathan S. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/69693435ba2d8e2919b4fcd9/livingstreetresidentapproval_v10.pdf) (854.26kb) Request ID: DTS26-131470 Type: Other, Product: Smart Mobility Office Portal, Workgroup: CSD2026-01-15T18:39:132026-01-15T20:04:35false7612723381864490326340closedClosedROW_Possibly caused by #24533._ ### Acceptance Criteria - The AC provided applies to ROW application with TURP subtype in the portal. - The help text that should appear when a Work type is selected in the portal application as part of Right of Way application with Temporary Right of Way subtype is no longer displaying. - The help text corresponding to each work type is provided in the document below. [ROW Work types Portal Help text.docx](https://api.zenhub.com/attachedFiles/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBNGVpREE9PSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--bf574d513ebdc82aeb967aca0bd46b6920ff1ce7/ROW%20Work%20types%20Portal%20Help%20text.docx) <img width="1120" src="https://api.zenhub.com/attachedFiles/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBNGlpREE9PSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--6c6258c5036146a33e8179d442abb8f4efa5ae2f/image.png" alt="image.png" /> --- ### Change Management - 1/18/26 - Vish - Updated AC --- ---- **DTS SR Submittal:** > What application are you using? AMANDA > Describe the problem. A special event help text blurb (image 1) is populating on all Right of Way (ROW) Usage permit applications, confusing our customers. Additionally, all worktype help text pertaining to ROW permits has been removed (image 2), which shouldn't have occurred. <img width="841" height="865" alt="Image" src="https://github.com/user-attachments/assets/2e5d4359-4db9-4595-8d0e-09c4a64560c0" /> <img width="853" height="489" alt="Image" src="https://github.com/user-attachments/assets/c75523c4-4b97-43e7-b5a5-0bac6d964aed" /> > Website Address https://abc.austintexas.gov/citizenportal/app/application Internet Browser: Chrome > Requested By Russell B. Request ID: DTS26-131465 Workgroup: ROW, Type: Bug Report, Impact: 1-Severe, Need: 1-Must Have, Product: AMANDA, Team: AMANDA2026-01-15T18:21:132026-01-28T14:26:122026-02-03T18:52:20false33665701, 49930868, 51680715, 63309637381842430826339closedClosedPavement Operations > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. Two computers need the TEAMS update. > How soon do you need this? Soon — Within a week > Requested By Jonathan G. Request ID: DTS26-131460 Type: IT Support, Workgroup: Pavement Operations, Team: Tech Services, Product: O3652026-01-15T17:15:222026-01-16T14:13:052026-01-16T14:13:05false68443907, 133022703, 235511404381841354426338closedClosedTPWAfter updates to make the eCAPRIS link into a button (https://github.com/cityofaustin/atd-data-tech/issues/25915), the input stretches the entire table header. Not a huge regression since it still works and is large enough to interact with - just a little too large. 😅 **In Scope** - Update the input to only fill half the width of the header <img width="1225" height="532" alt="Image" src="https://github.com/user-attachments/assets/80065ee8-bb28-442b-865e-26a1d706edd9" />Type: Bug Report, Team: Dev, Need: 2-Should Have, Product: Moped, Type: Snackoo 🍫, Workgroup: TPW2026-01-15T17:12:182026-01-15T19:11:302026-01-15T19:11:30false37249039381831168326337closedClosedCSD## Thu 1/15/26 - based on conversation in sprint review, we need to add Modified By field to the reporting tables for Healthy Streets and Play Street to match the Issued By value for NBP - this helps Matt with reporting to be able to pull name of the person last touching the record - added the field to each of the HS and PS cycles reporting tables on the [Living Streets reporting page](https://atd.knack.com/smart-mobility#living-streets-reports/) Team: Apps, Type: Enhancement, Product: Smart Mobility Office Portal, Workgroup: CSD2026-01-15T16:41:032026-01-21T14:55:182026-01-21T14:55:18false100615928381829202726336closedClosedSMD > What application are you using? SMD Data Tracker > Describe the problem. Contractor Work Orders Only: Please add bid items for mobilization, as well as Bond and Insurance as discussed with Christina. Many thanks! > Describe the outcome you'd like to see when this feature is implemented. Accurate data in Knack to match our records in dCAPRIS and on our internal Funding Summary docunent. > Describe any workarounds you currently have in place or alternative solutions you've considered. Manual. > Requested By Cathy K. Request ID: DTS26-131455 Workgroup: SMD, Team: Apps, Need: 2-Should Have, Type: Enhancement2026-01-15T16:36:112026-02-20T19:50:242026-02-20T19:50:24false61209591381810120026335closedClosedOPMCurrent SBO uses excel spreadsheets to track target metrics for service plans. These target metrics often change throughout the year as they adjust based on actuals from previous months. To ensure the data stays in a standardized format to avoid issues with PowerBI reporting, we'd like to explore options of where the target metrics table should be stored and managed. Considering two options for tracking in Knack: - DTS Measure Inventory (asking OPM during next sprint review) - New table in the SBO Operations appType: Feature, Team: Apps, Product: Data & Technology Services Portal, Workgroup: OPM2026-01-15T15:47:122026-04-01T15:15:272026-04-01T15:15:27false21112975, 61209591, 110200023218464929516251closedClosedDTS## Steps Supervisor: Henry, Z User: Chris, S Division: Arterial Management Reference - [New Hire Checklist document](https://cityofaustin.sharepoint.com/:w:/r/sites/tpwDTS/_layouts/15/Doc.aspx?sourcedoc=%7B81512810-B700-448C-8200-38B343CB257D%7D&file=New%20Hire.docx&action=default&mobileredirect=true) - [ ] Check if NERF was submitted? - [ ] Set up password/Reset password (Ask Scott & Matt, if available, else ask CTM help desk (512-974-HELP) ## Software Checklist Ask Supervisor what the new hire will need - [ ] Adobe - [ ] ArcGIS - [ ] AutoCAD/AutoCAD 3D - [ ] BlueBeam >if user wants both (Adobe & BlueBeam), ask why? - [ ] SketchUp - [ ] MS Project - [ ] MS Visio Order software from CTM [here](https://cityofaustin.sharepoint.com/sites/CTM/TEAMSITES/AS/MSELA/Lists/MicrosoftFY24DepartmentTransactions/Customer%20View.aspx?xsdata=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%3D&sdata=WlNGR0ZyRU9JVHNCcUJXSDloTVEyMm1ocGhNM0tVN21Pc2hCZUkrV0Mzcz0%3D&ovuser=5c5e19f6-a6ab-4b45-b1d0-be4608a9a67f%2CDiana.Martin%40austintexas.gov&OR=Teams-HL&CT=1708706699063&clickparams=eyJBcHBOYW1lIjoiVGVhbXMtRGVza3RvcCIsIkFwcFZlcnNpb24iOiIyNy8yNDAxMDQxNzUwMyIsIkhhc0ZlZGVyYXRlZFVzZXIiOmZhbHNlfQ%3D%3D) ## Hardware Checklist >Does the user need a GIS Modeling computer? - [ ] GIS Laptop w/ specialist docking station - [x ] Laptop - [ x] Power supply - [ ] Docking station - [ ] Monitors - [ ] Keyboard (hardwired) - [ ] Mouse (hardwired) - [ ] MiFi (must be request by the supervisor) Workgroup: DTS, Type: Operations, Team: Tech Services2024-03-13T18:31:292024-03-13T18:32:292024-03-13T18:32:30false137511164381807520226334closedClosedSBO### Changes the Manage SBO Time page Diana and I met on 1/9 and made these changes to the manage SBO time page - Copy Manage SBO Time - Update record rule on sign in field to take out function to blank sign out - Update record rule on sign out field to take out function to blank sign in - Filter table for date that we are starting new format - If Sign Out is blank, highlight (this will be a missed punch) - Missed punch form - created new form to update employee log instead of insert new record - Added record rules needed from the existing form ### Things to ask Greg Met with Greg on 1/14 - Do we need to track both sign in and sign out locations separately - Yes! Create a sign in and sign out location - When do we want the cutoff date for the new format - Going to update all records from Jan 1st and after. Records before Jan 1st can be exported out and archived - Go live schedule - 2/9: Diana and Christina meet to build out changes in production and keep them hidden - 2/11: Diana and Christina attend SBO round table to demo the changes that the Supervisors and Superintendents will see. SBO leadership communicate changes to employees. - 2/11 after-hours: Diana and Christina update production views - 2/12: Technicians start signing in and out with new formatTeam: Apps, Type: Enhancement, Product: Human Resources Portal, Workgroup: SBO2026-01-15T15:39:532026-01-15T15:41:142026-01-15T15:41:14false21112975, 61209591381799810126333closedClosedTPW St Elmo ## Device & User Information (first name and last initial, no last names) Laptop & Leticia, S ## What's the problem? User reached out asking for help on the issue with printing from Amanda. ## What did you do to resolve the issue I have checked out the application and tried changing the settings, but the user mentioned she needs all at once, but unfortunately the pages are in different way, which is like 1 after one and tab needs to be moved. So directly that can't be done and informed to do it one by one.Type: IT Support, Team: Tech Services, Workgroup: TPW2026-01-15T15:21:092026-01-15T15:22:072026-01-15T15:22:07false138721851381528356726332openTPWWe don't clear subcomponents on saved components which can lead to components being saved with subcomponents that aren't associated with the new component. See `moped_components_subcomponents` table for component-subcomponent combinations See https://github.com/cityofaustin/atd-moped/pull/1743#pullrequestreview-3662606335 See https://github.com/cityofaustin/atd-moped/pull/1743#pullrequestreview-3662647749Team: Dev, Product: Moped, Type: Tech Debt, Workgroup: TPW2026-01-14T23:17:292026-03-03T18:14:51false381528120526331closedClosedAMDWorkgroup: AMD, Type: Data, Team: Geo, Type: GIS Web Application, Product: Web Map / Application2026-01-14T23:16:302026-01-20T16:08:312026-01-20T16:10:03false114594205381475435626329closedClosedSBO > What application are you using? Maximo > Describe the problem. Corey M J Crew Lead Joe Ellison I Have Switched From Districts to Bridge @ Trail Maintenance. please change my permissions and settings in Maximo > How soon do you need this? Soon — Within a week > Requested By Corey J. Request ID: DTS26-131445 Type: IT Support, Product: Maximo, Team: Maximo, Workgroup: SBO2026-01-14T20:27:082026-01-14T21:04:442026-01-14T21:04:44false133040608, 134445095381472301326328closedClosedROWWe will implement Power Automate in the ROW PTE environment to reduce wait time for these functions to work 1. Transferring attachments between cycles 2. Connecting cycles to it's round Workgroup: ROW, Type: Feature, Team: Apps, Product: ROW Portal, Project: TCP Review Case Management2026-01-14T20:16:452026-02-04T16:13:362026-02-04T16:13:36false49930868, 67915167381471878626327closedClosedLand Development Engineering, LDE ### We are updating the distribution email address for LM AT&T (SWBT) (84025) to AG1672@ATT.COM > What application are you using? AMANDA > Describe the problem. Please replace the reviewer email for AT&T in our automated system. The new email is: AG1672@ATT.COM > Describe the outcome you'd like to see when this feature is implemented. Reviews that are launched from Amanda for Land Management License Agreements, Easement Releases, Right of Way Vacations and Right of Way Encroachments will now go to the correct contact at AT&T > Describe any workarounds you currently have in place or alternative solutions you've considered. Current workaround is to manually send the review packets to the correct reviewer. This is a burdensome and time-consuming process. > Is there anything else we should know? ASAP. > Requested By Joseph F. Request ID: DTS26-131440 Need: 1-Must Have, Type: Enhancement, Product: AMANDA, Workgroup: LDE, Team: AMANDA, Workgroup: Land Development Engineering2026-01-14T20:15:242026-02-13T20:03:402026-02-13T20:03:40false44907715, 49930868, 63309637381468745626326openSBO > What application are you using? ArcGIS > Describe the problem. Jim Dale asked us to work with GIS to develop a map of utility excavation repairs to support work planning.  The data is available in Maximo through the Data Hub - work orders with a "UER" prefix.  Jim is looking for us to have this map relatively soon; he has requested a meeting in mid-March to review how we're planning UER operations using the map. The map should include all pending utility cut repairs (in a 1NEW. 2APR, or 3INPR status), cut age in days, and type of asset (CONCRETE, ASPHALT, or COMBO) at a minimum. Data should be readily available through the SBO Maximo WO table in DataHub. John Padilla and Clay Rivers should be consulted for additional requirements for the map. > How soon do you need this? Flexible — An extended timeline is OK > Is there anything else we should know? If possible, an initial map ready by mid-February would be ideal, given Jim's request for a follow up meeting in mid-March. > Requested By David A. Request ID: DTS26-131435 Type: Map Request, Team: Geo, Workgroup: SBO, Product: Web Map / Application2026-01-14T20:06:112026-05-07T12:57:39true61209591, 80716478218463106916250closedClosedDTS## Steps Supervisor: Henry Z User: Justin Bl Division: Arterial Management Reference - [New Hire Checklist document](https://cityofaustin.sharepoint.com/:w:/r/sites/tpwDTS/_layouts/15/Doc.aspx?sourcedoc=%7B81512810-B700-448C-8200-38B343CB257D%7D&file=New%20Hire.docx&action=default&mobileredirect=true) - [ ] Check if NERF was submitted? - [ ] Set up password/Reset password (Ask Scott & Matt, if available, else ask CTM help desk (512-974-HELP) ## Software Checklist Ask Supervisor what the new hire will need - [ ] Adobe - [ ] ArcGIS - [ ] AutoCAD/AutoCAD 3D - [ ] BlueBeam >if user wants both (Adobe & BlueBeam), ask why? - [ ] SketchUp - [ ] MS Project - [ ] MS Visio Order software from CTM [here](https://cityofaustin.sharepoint.com/sites/CTM/TEAMSITES/AS/MSELA/Lists/MicrosoftFY24DepartmentTransactions/Customer%20View.aspx?xsdata=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%3D&sdata=WlNGR0ZyRU9JVHNCcUJXSDloTVEyMm1ocGhNM0tVN21Pc2hCZUkrV0Mzcz0%3D&ovuser=5c5e19f6-a6ab-4b45-b1d0-be4608a9a67f%2CDiana.Martin%40austintexas.gov&OR=Teams-HL&CT=1708706699063&clickparams=eyJBcHBOYW1lIjoiVGVhbXMtRGVza3RvcCIsIkFwcFZlcnNpb24iOiIyNy8yNDAxMDQxNzUwMyIsIkhhc0ZlZGVyYXRlZFVzZXIiOmZhbHNlfQ%3D%3D) ## Hardware Checklist >Does the user need a GIS Modeling computer? - [ ] GIS Laptop w/ specialist docking station - [ x] Laptop - [ x] Power supply - [ ] Docking station - [ ] Monitors - [ ] Keyboard (hardwired) - [ ] Mouse (hardwired) - [ ] MiFi (must be request by the supervisor) Workgroup: DTS, Type: Operations, Team: Tech Services2024-03-13T18:21:572024-03-13T18:24:142024-03-13T18:24:14false137511164381435580526323closedClosedSMS, Parking Services# Background Parking services is interested having a vehicle checkout system that similar to what the Parking Enterprise team currently has. Setting up some time to explore what it would take for us to make a similar vehicle check out system available for the parking services team. Meeting: 1/26/2026 Attendees: Diana, Karo, and HannaWorkgroup: Parking Services, Team: Apps, Workgroup: SMS2026-01-14T18:23:192026-02-04T14:57:352026-02-04T14:57:35false7612723, 21112975, 100615928381435524326322openDTSAfter moving to Airflow v3, we can continue to improve our DAG documentation and our ability to test using dry runs. **In Scope** - Diagrams or blurb about what the ETL does? Keep this small (reference for communicating with stakeholders and for responding to errors or outages) - Use md_docs param (see discussion https://github.com/cityofaustin/atd-airflow/pull/307/changes/be5276c2c37b37bb138d8adf5337c8b746067bbc#r2748083906) - Add dry run mode if applicable **DAGs** - [ ] airflow_db_prune_logs_rotate.py https://github.com/cityofaustin/atd-data-tech/issues/25226 - [ ] airflow-database-backup.py https://github.com/cityofaustin/atd-data-tech/issues/25226 - [ ] atd_airflow_docker_image_prune.py https://github.com/cityofaustin/atd-data-tech/issues/25226 - [ ] atd_cost_of_service_fees.py - [ ] atd_finance_data_fdu_program_tagging.py - [ ] atd_finance_data_fdus.py - [ ] atd_finance_data_master_agreements.py - [ ] atd_finance_data_objects.py - [ ] atd_finance_data_subprojects.py - [ ] atd_finance_data_task_orders.py - [ ] atd_finance_data_units.py - [ ] atd_kits_dms_message.py - [ ] atd_kits_sig_stat_pub.py - [ ] atd_knack_amd_preventative_maintenance.py https://github.com/cityofaustin/atd-data-tech/issues/25198 - [ ] atd_knack_artbox_signals.py https://github.com/cityofaustin/atd-data-tech/issues/25198 - [ ] atd_knack_arterial_managment_locations.py https://github.com/cityofaustin/atd-data-tech/issues/25198 - [ ] atd_knack_banner.py - [ ] atd_knack_cctv_cameras.py https://github.com/cityofaustin/atd-data-tech/issues/25198 - [ ] atd_knack_corridor_retiming.py https://github.com/cityofaustin/atd-data-tech/issues/25198 - [ ] atd_knack_data_tracker_location_updater.py https://github.com/cityofaustin/atd-data-tech/issues/25198 - [ ] atd_knack_data_tracker_sr_asset_assign.py https://github.com/cityofaustin/atd-data-tech/issues/25198 - [ ] atd_knack_data_tracker_street_segment_updater.py https://github.com/cityofaustin/atd-data-tech/issues/25198 - [ ] atd_knack_detectors.py https://github.com/cityofaustin/atd-data-tech/issues/25198 - [ ] atd_knack_development_services.py https://github.com/cityofaustin/atd-data-tech/issues/25198 - [ ] atd_knack_dms.py https://github.com/cityofaustin/atd-data-tech/issues/25198 - [ ] atd_knack_employees_tpw_hire.py https://github.com/cityofaustin/atd-data-tech/issues/25198 - [ ] atd_knack_esb_311.py - [ ] atd_knack_flashing_beacons.py https://github.com/cityofaustin/atd-data-tech/issues/25198 - [ ] atd_knack_inventory_items_finance_to_data_tracker.py https://github.com/cityofaustin/atd-data-tech/issues/25198 - [ ] atd_knack_inventory_items_nightly_snapshot.py https://github.com/cityofaustin/atd-data-tech/issues/25198 - [ ] atd_knack_inventory_transactions.py https://github.com/cityofaustin/atd-data-tech/issues/25198 - [ ] atd_knack_markings_attachments.py https://github.com/cityofaustin/atd-data-tech/issues/25198 - [ ] atd_knack_markings_materials.py https://github.com/cityofaustin/atd-data-tech/issues/25198 - [ ] atd_knack_markings_specifications.py https://github.com/cityofaustin/atd-data-tech/issues/25198 - [ ] atd_knack_markings_work_orders_jobs.py https://github.com/cityofaustin/atd-data-tech/issues/25198 - [ ] atd_knack_mmc_activities_to_socrata.py https://github.com/cityofaustin/atd-data-tech/issues/25198 - [ ] atd_knack_mmc_issues.py https://github.com/cityofaustin/atd-data-tech/issues/25198 - [ ] atd_knack_purchase_request_copier.py https://github.com/cityofaustin/atd-data-tech/issues/25198 - [ ] atd_knack_school_beacons.py https://github.com/cityofaustin/atd-data-tech/issues/25198 - [ ] atd_knack_school_zone_beacon_zones.py https://github.com/cityofaustin/atd-data-tech/issues/25198 - [ ] atd_knack_secondary_signals.py https://github.com/cityofaustin/atd-data-tech/issues/25198 - [ ] atd_knack_signal_cabinets.py https://github.com/cityofaustin/atd-data-tech/issues/25198 - [ ] atd_knack_signal_detection_status_log.py https://github.com/cityofaustin/atd-data-tech/issues/25198 - [ ] atd_knack_signal_requests.py https://github.com/cityofaustin/atd-data-tech/issues/25198 - [ ] atd_knack_signal_studies.py https://github.com/cityofaustin/atd-data-tech/issues/25198 - [ ] atd_knack_signal_work_orders.py https://github.com/cityofaustin/atd-data-tech/issues/25198 - [ ] atd_knack_signals.py https://github.com/cityofaustin/atd-data-tech/issues/25198 - [ ] atd_knack_signs_markings_reimbursements.py https://github.com/cityofaustin/atd-data-tech/issues/25198 - [ ] atd_knack_signs_markings_time_logs.py https://github.com/cityofaustin/atd-data-tech/issues/25198 - [ ] atd_knack_signs_materials.py https://github.com/cityofaustin/atd-data-tech/issues/25198 - [ ] atd_knack_signs_work_order_attachments.py https://github.com/cityofaustin/atd-data-tech/issues/25198 - [ ] atd_knack_signs_work_order_specifications.py https://github.com/cityofaustin/atd-data-tech/issues/25198 - [ ] atd_knack_signs_work_orders.py https://github.com/cityofaustin/atd-data-tech/issues/25198 - [ ] atd_knack_smd_311_csr.py https://github.com/cityofaustin/atd-data-tech/issues/25198 - [ ] atd_knack_tcp_submissions.py https://github.com/cityofaustin/atd-data-tech/issues/25198 - [ ] atd_knack_traffic_detectors_weekly_snapshot.py https://github.com/cityofaustin/atd-data-tech/issues/25198 - [ ] atd_knack_work_orders_markings_contractors.py https://github.com/cityofaustin/atd-data-tech/issues/25198 - [ ] atd_knack_work_orders_markings.py https://github.com/cityofaustin/atd-data-tech/issues/25198 - [ ] atd_moped_components_to_agol.py https://github.com/cityofaustin/atd-data-tech/issues/25197 - [ ] atd_moped_data_tracker_sync.py https://github.com/cityofaustin/atd-data-tech/issues/25228 - [ ] atd_moped_ecapris_status_sync.py https://github.com/cityofaustin/atd-data-tech/issues/25228 - [ ] atd_parking_data.py - [ ] atd_road_conditions_socrata.py - [ ] atd_service_bot_index_issues_to_dts_portal.py - [ ] atd_service_bot_intake.py - [ ] atd_service_bot_issues_to_socrata.py - [ ] atd_signal_comms.py - [ ] atd_trail_counters.py - [ ] dts_csr_report_publishing.py - [ ] dts_finances_report_publishing.py - [ ] dts_inspector_priority.py - [ ] dts_maximo_reporting.py - [ ] dts_public_safety_incident_reports.py - [ ] dts_row_reporting.py - [ ] dts_socrata_reporting.py - [ ] dts_work_zone_data_feed.py - [ ] maximo_geo_emergency_mgmt_email_parser.py - [ ] test_docker_failure.py https://github.com/cityofaustin/atd-data-tech/issues/25226 - [ ] test_slack_notifier.py https://github.com/cityofaustin/atd-data-tech/issues/25226 - [ ] vz_afd_ems_import.py https://github.com/cityofaustin/atd-data-tech/issues/25227 - [ ] vz_cris_import.py https://github.com/cityofaustin/atd-data-tech/issues/25227 - [ ] vz_moped_component_crashes.py https://github.com/cityofaustin/atd-data-tech/issues/25227 - [ ] vz_refresh_location_crashes.py https://github.com/cityofaustin/atd-data-tech/issues/25227 - [ ] vz_socrata_export.py https://github.com/cityofaustin/atd-data-tech/issues/25227Workgroup: DTS, Team: Dev, Epic, Type: DevOps2026-01-14T18:23:102026-02-13T22:03:43true381430667526321openSMS# Background Andrea has compiled a list of enhancements to the Shared Mobility portal. We want to have a working sesison to review the list of asks, map them out in Miro and organize the enhancements based on impact and level of effort. - A link to the [SMRT Tracker Enhancements doc](https://cityofaustin-my.sharepoint.com/:w:/r/personal/andrea_martinez_austintexas_gov/_layouts/15/Doc.aspx?sourcedoc=%7B1B3593CC-9B3C-403B-AD7C-421988EFDBEA%7D&file=SMRT%20Tracker%20Enhancements%20-%20AM.docx&wdOrigin=TEAMS-MAGLEV.p2p_ns.rwc&action=default&mobileredirect=true)Team: Apps, Workgroup: SMS, Product: Shared Mobility Services Portal2026-01-14T18:09:052026-01-14T18:15:12false7612723381419472626320closedClosedFinance## Wed 1/14/26 * User Michael reported that the outgoing confirmation email shows blank answers * This is most likely due to the answers fields changing a lot during the build * The records look fine as does the score so there should not be any system issue ### Steps - [x] Check active quiz question fields - [x] Check outgoing email - [x] Update questions that are populating Workgroup: Finance, Type: Bug Report, Team: Apps, Product: Finance & Purchasing Portal2026-01-14T17:40:202026-01-15T23:14:442026-01-15T23:14:44false100615928381408881826319closedClosedOPM > What application are you using? Other / Not sure > Describe the problem. hi, my laptop says my password is invalid when I am plugged in to the ethernet. I can only log in when i unplug > How soon do you need this? Soon — Within a week > Requested By Stella S. Request ID: DTS26-131420 Type: IT Support, Workgroup: OPM, Team: Tech Services2026-01-14T17:12:072026-01-14T18:30:182026-01-14T18:30:18false133022703381406925626318closedClosedOCE > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. I think I need a reinstall of Office 365. I've been getting a few consistent errors in Excel and Word that are affecting my ability to use Office. > How soon do you need this? Soon — Within a week > Requested By Colby D. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/6967cce82796117b1030e99d/officeerrorscreenshot.png) (24.91kb) Request ID: DTS26-131415 Type: IT Support, Workgroup: OCE, Team: Tech Services, Product: O3652026-01-14T17:06:132026-01-15T14:19:342026-01-15T14:19:34false164183211381403711426317closedClosedSMDIn issue #25352, we brought in AGOL sign locations. The next feature we'd like to work on is the ability to click on these AGOL sign locations and see a pop-up that includes `ASSET_LOCATION_ID` and `SIGN_MESSAGES_AT_LOCATIONS` from the AGOL [ATD ADMIN asset locations ](https://austin.maps.arcgis.com/home/item.html?id=14445469b72342788bffa280fd356094&sublayer=1) dataset ### New Pop-up Requirements - Includes the ASSET_LOCATION_ID from AGOL - Includes the SIGN_MESSAGES_AT_LOCATION and separates the individual signs into separate lines (signs are separated by commas in the AGOL field) - When the user clicks outside of the pop-up, the pop-up should hide - The user should only see one pop up at a time (if they click another point, hide the current pop up and show the new locations pop up Example of pop-up <img width="1188" height="514" alt="Image" src="https://github.com/user-attachments/assets/f10e2d6c-9c24-4b7b-97fc-a49b1ec0703f" />Workgroup: SMD, Type: Feature, Team: Dev, Project: Signs Work Order Refactor2026-01-14T16:57:402026-02-12T17:28:262026-02-12T17:28:26false5697474381402931026316openVZWe're going to integrate Computer Aided Dispatch (CAD) records to the Vision Zero database. This data will help us build a more comprehensive picture of where traffic crashes and traffic-related injuries have occurred across the entire city. This will in turn enable the Vision Zero program to make data-driven decisions as it seeks to reduce traffic injuries through engineering, community engagement, and enforcement efforts. ## Background Our current [crash metric reporting](https://visionzero.austin.gov/viewer/) is driven by official CR-3 crash reports filed to TxDOT by law enforcement. However, there are limitations: * CR-3 crash reports are not filed for all crashes, even when serious injuries are involved * CR-3 reports rely on the investigating officer's assessment of injury severity rather than a medical practitioner Our goal is to start reporting crashes and injuries that occur regardless of if a CR-3 crash report was filed. This might seem like a kind of obvious thing to do, but because the CR-3 has so much crash-specific detail, it has always been our primary source for reporting and analysis. Long-term we are looking to pivot to a more generic "crash incident" as the basis for analysis. Although we do currently have incident data from AFD, EMS, and APD, we don't have a reliable way to link them all together. For any crash-related CAD call, we want to be able to answer these questions: * When and where did the crash occur? * Which public safety agencies responded (EMS, AFD, APD)? * Was a CR-3 crash report filed? * What injuries were sustained? Currently, we receive a quarterly export of so-called "non-CR3" records that Xavier imports into our database. This process is time-consuming and fraught with errors. The reports that Xavier gets are not consistently formatted and require manual data cleanup. There are also additional fields that would be nice to incorporate into the system, such as whether or not an APD unit responded. See, for example the [public CAD dataset](https://data.austintexas.gov/Public-Safety/APD-Computer-Aided-Dispatch-Incidents/22de-7rzg/explore). ## To do 1. Get a clearer understanding of where non-CR3 records come from and how they relate to existing data in our DB: CR3s, AFD incidents, EMS incidents 2. Gain API access to these records 3. Create an import ETL and tear down the VZE functionality for importing non-CR3s Team: Dev, Need: 2-Should Have, Workgroup: VZ, Product: Vision Zero Crash Data System, Project: Enhanced Vision Zero Data2026-01-14T16:55:332026-04-21T14:44:21true14793120381402412826315closedClosedSBO > What application are you using? Other / Not sure > Describe the problem. The simulator is freezing after unloading bricks. Please submit to Matt > How soon do you need this? Soon — Within a week > Requested By Jesse B. Request ID: DTS26-131410 Type: IT Support, Workgroup: SBO, Team: Tech Services2026-01-14T16:54:082026-01-16T14:46:552026-01-16T14:46:55false133022703381401227526314openTDS# Background See #25380 to learn why we're doing this, the options we evaluated and the decisions we made along the way. ## What to include in the footer? - Link to Privacy Policy Example: MobilityServices@AustinTexas.gov | (512) 974-7857 | 1501 Toomey Rd, Austin, TX 78704 Privacy Policy # Pages to add Privacy Policy Footer to (Needs to be Reviewed) - Forthcoming Team: Apps, Type: Enhancement, Workgroup: TDS, Product: TDS Portal2026-01-14T16:50:462026-03-20T18:00:40false49930868, 67915167381401148826313openROW# Background See #25380 to learn why we're doing this, the options we evaluated and the decisions we made along the way. ## What to include in the footer? - Link to Privacy Policy Example: MobilityServices@AustinTexas.gov | (512) 974-7857 | 1501 Toomey Rd, Austin, TX 78704 Privacy Policy # Pages to add Privacy Policy Footer to (Needs to be Reviewed) - Forthcoming Workgroup: ROW, Team: Apps, Type: Enhancement, Product: ROW Portal2026-01-14T16:50:322026-03-20T18:01:09false49930868, 67915167381400712426312closedClosedSBO St Elmo ## Device & User Information (first name and last initial, no last names) Desktop & SBO employees ## What's the problem? Users said they need help with accessing the system, mainly the workday for the training videos ## What did you do to resolve the issue I have checked it and see the system was working good then later made sure network has been doing well, one user mentioned sites, and everything is loading well, but seems like and internal software issue, users were fine and then later informed to get back if the issue still persists.Type: IT Support, Workgroup: SBO, Team: Tech Services, Type: Hardware Support2026-01-14T16:49:212026-01-14T16:49:422026-01-14T16:49:42false138721851381399414426311closedClosedSBO Cameron>Ben White ## Device & User Information (first name and last initial, no last names) Mifi & Unknown ## What's the problem? User needs a Mifi urgently by today and need to collect it, Matt has informed me to get it from cameron ## What did you do to resolve the issue I have gone ahead and collected the device, the details have already been updated, then later came to st Elmo, dropped off other items, then took the MiFi back to ben white.Type: IT Support, Type: Mobile Device Support (MDM), Workgroup: SBO, Team: Tech Services2026-01-14T16:45:572026-01-14T16:46:262026-01-14T16:46:26false138721851381391795426310closedClosedUtilities & Structures > What application are you using? Finance & Purchasing Portal > Describe the problem. Recently hired as a new Supervisor for UER and I currently do not have access to the Finance and Purchasing portal to pull PR requests or submit new ones for materials/tools needed to continue/complete jobs. When I click " Sign-In" it just keeps refreshing the same page. I'm assuming it's because I do not have permissions yet. Thank you! > How soon do you need this? Soon — Within a week > Requested By Michael H. Request ID: DTS26-131405 Type: IT Support, Team: Apps, Product: Finance & Purchasing Portal, Workgroup: Utilities & Structures2026-01-14T16:24:122026-01-14T16:31:022026-01-14T16:31:02false61209591381390808526309closedClosedOCE > What application are you using? Other / Not sure > Describe the problem. Need to connect to printers > How soon do you need this? Urgently — Critical that this is addressed today > Requested By Ben S. Request ID: DTS26-131400 Type: IT Support, Impact: 1-Severe, Workgroup: OCE, Team: Tech Services2026-01-14T16:21:272026-01-14T16:31:412026-01-14T16:31:41false133022703381386765526308openSMS## Background Based on a conversation with the Shared Mobility team, they want to update Knack so that providers can upload new bond and insurance documents while the provider's license is active. ## Workflow / A/C #### Insurance or bonds document expiration date is 30 days away. - The Provider Contact is notified that they need to upload an up-to-date insurance document for review. - The Provider Contact can add login to the Shared Mobility portal and upload a new document from their [My License page](https://builder.knack.com/atd/smrt/pages/scene_285/live-app-preview/portal). #### Insurance document is uploaded. - When a new document is uploaded it will be given the status “Needs Review”. _This is a new status that needs to be added._ - Email Andrea letting her know that the new documents are available; she can coordinate with Paul to review the documents. If everything looks good, Paul can approve the new document and update the document status to “Approved”. Otherwise, if there are any issues then Paul can coordinate with the providers via email to upload new documents. >I think the SMS resource account would want to be notified rather than an individual person. #### Insurance document is approved. [Need to review with Diana] - An email is sent to Andrea letting her know that the document was approved. A separate email is sent to the Primary Contact letting them know that the document was approved. _This would need to be added._ - The Provider Contact cannot upload new documents on the [My License page](https://builder.knack.com/atd/smrt/pages/scene_285/live-app-preview/portal). _This would need to be added._ #### At any time - If Andrea or someone goes to the [Bond and Insurance page](https://atd.knack.com/smrt#bond-insurance/), they’ll continue to see bond and insurance documents that are Active but now, they’ll also be able to see documents that are “Under Review” #### Notes The insurance document expiration date is “Insurance Expiration Date” The bond document expiration date is Original Bond Expiration or Updated Bond Expiration (which ever is more recent) Team: Apps, Type: Enhancement, Workgroup: SMS, Product: Shared Mobility Services Portal2026-01-14T16:09:592026-02-19T15:15:46false21112975381361947026307closedClosedPIO > What application are you using? Other / Not sure > Describe the problem. Trying to download 311 Summary Report to G Drive and receiving download incomplete error message. > Website Address https://austin-csrprod.motorolasolutions.com/SRManagement/UI/SRManagement.aspx?id=669788743#-1 Internet Browser: Edge > Requested By Christine A. Request ID: DTS26-131395 Workgroup: PIO, Type: Bug Report, Team: Tech Services2026-01-14T15:09:092026-01-20T17:01:382026-01-20T17:01:38false133022703381323826926306closedClosedUrban Forestry > What application are you using? Other / Not sure > Describe the problem. I need supervisor access in Knack to create new SSPRs > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? SSPR deadline coming up this week, was told I would get access. I checked and still do not see staff forms on Knack HR > Requested By Olivia S. Request ID: DTS26-131390 Type: IT Support, Impact: 1-Severe, Team: Apps, Workgroup: Urban Forestry2026-01-14T13:33:102026-01-14T16:31:402026-01-14T16:31:40false61209591381322966526305closedClosedROW > What application are you using? ArcGIS > Describe the problem. The CTN layer lists the maintenance agency as 'Austin' for both segments of Helen Milton Smith Way, but when you go into view additional details the road classification is private. Similarly when plugging in the segments IDs into the OCE Street List excel it's listed as private. (3349164, 2048697) > How soon do you need this? Soon — Within a week > Requested By Russell B. Request ID: DTS26-131385 Workgroup: ROW, Type: Data, Team: Geo2026-01-14T13:30:322026-01-15T13:55:392026-01-15T13:55:40false80716478381320739826304closedClosedTED > What application are you using? Moped > Describe the problem. Moped access > How soon do you need this? Flexible — An extended timeline is OK > Requested By Joshua B. Request ID: DTS26-131380 Workgroup: TED, Type: Other, Team: Product, Product: Moped2026-01-14T13:24:092026-01-14T16:40:362026-01-14T16:40:36false37249039218462040116249closedClosedTED ## Shelby S needed a standup desk. ## Wanted to stand for work once in the office. Workgroup: TED, Type: IT Support, Team: Tech Services2024-03-13T18:16:532024-03-13T18:17:542025-05-15T17:27:39false137511164381084333026303closedClosedTPWThe funding table is breaking when attempting to manually add multiple records and then switching on the sync feature. Part of the bug seems to do with how we save rows on click away (clicking the "Add Manually" button is saving the first row in the steps below AND creating a new row). See https://github.com/cityofaustin/atd-moped/pull/1748#pullrequestreview-3657365116 To reproduce: 1. On the funding tab of project 341 (or any project with an ecapris ID), click the "Add manually" button. 1. Without any other action, click "Add manually again" 1. Now click the "Sync from eCapris" toggle Fix/outcome: - Bug is fixed by: - Disabling "Add Manually" button when in edit mode (thanks Mateo!) - Check if save on click-away behavior is default (thanks Chia!) and disable if it isn't defaultType: Bug Report, Team: Dev, Product: Moped, Workgroup: TPW, Project: Pull eCAPRIS Funding Data2026-01-13T22:33:322026-01-29T16:06:202026-02-24T18:27:59false5697474381067754026302closedClosedLand Development Engineering, LDEWe are updating the distribution emails for 2 LM folder processes: LM Verizon (MCI) (84051), and LM XO Communications (84052) to vz.austin.bau@verizon.com > What application are you using? AMANDA > Describe the problem. We need the same thing to be done to this as what you are doing for AT&T Legacy BUT this one is MUCH higher priority! All Verizon (MCI) review, & all XO Communications related emails that are automatic from AMANDA, and are sent to external reviewers needs to be emailed to this new email address: vz.austin.bau@verizon.com Reason: Brian Chernoff from Verizon is no longer with Verizon so this email address is no longer valid: brian.chernoff@verizon.com > Is there anything else we should know? This is high priority for the entire LM Folder and all 4 of LDE's processes. > Website Address https://amanda.austintexas.gov/backoffice/core/home.zhtml# Internet Browser: Chrome > Requested By Deb C. Request ID: DTS26-131375 Type: Bug Report, Impact: 2-Major, Product: AMANDA, Workgroup: LDE, Team: AMANDA, Workgroup: Land Development Engineering2026-01-13T21:33:092026-02-13T20:53:212026-02-13T20:53:31false44907715, 49930868, 63309637381059083826301closedClosedOPM > What application are you using? Other / Not sure > Describe the problem. Hiya! I'd like to request a tweak to the Performance Measure Inventory Knack tool - could y'all make it so that "Requested by" and "Reporting frequency" are not required things to fill out when updating a measure? There are a few that I'm trying to add details for (but don't have both "Requested by" and "Reporting frequency" data for), but can't update due to the way the edit window is set up with these requirements. > Describe the outcome you'd like to see when this feature is implemented. I'll be able to update the data in the application. > Describe any workarounds you currently have in place or alternative solutions you've considered. Currently I'm just not updating it. > Is there anything else we should know? No specific time, just ~soon~. > Requested By Rachel V. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/6966b2d2562e95aa52bc6a2f/pmichangerequestscreenshot.png) (70.05kb) Request ID: DTS26-131370 Team: Apps, Need: 2-Should Have, Type: Enhancement, Product: Data & Technology Services Portal, Workgroup: OPM2026-01-13T21:03:082026-01-21T15:00:062026-01-21T15:00:06false61209591381055769026300closedClosedROW[20240321-044, Agenda Backup_ Recommendation for Action.pdf](https://github.com/user-attachments/files/24600064/20240321-044.Agenda.Backup_.Recommendation.for.Action.pdf) > What application are you using? ArcGIS > Describe the problem. In ROWPACT Segment 2042203 on the Streets Layer reflects the ordinance renaming “Kellam Road” to “Circuit of the Americas Boulevard” under City Code Chapter 14-5 (Street Name Change); see attachment. However, the CTN layer is still reflecting Kellam Rd. Please investigate and get this updated as it is impacting a Utility Coordination (UC) case per Isabell P, Team Leader of the UC team. <img width="337" height="539" alt="Image" src="https://github.com/user-attachments/assets/45a15d22-a27c-4204-991e-4300fb5175d3" /> <img width="342" height="659" alt="Image" src="https://github.com/user-attachments/assets/c9fc3504-d5fc-495f-baba-9798bf0636f9" /> > How soon do you need this? Soon — Within a week > Requested By Russell B. Request ID: DTS26-131365 Workgroup: ROW, Type: Data, Team: Geo2026-01-13T20:54:112026-01-15T20:17:242026-01-15T20:17:24false80716478381051850326299closedClosedTED > What application are you using? Moped > Describe the problem. I need access to moped > How soon do you need this? Flexible — An extended timeline is OK > Requested By Daniel W. Request ID: DTS26-131360 Workgroup: TED, Type: Other, Team: Product, Product: Moped2026-01-13T20:42:082026-01-14T16:37:302026-01-14T16:37:31false37249039381049134726298closedClosedOCE > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. I need access to Amica's email -- I am her executive support Assign to Matthew M > How soon do you need this? Soon — Within a week > Requested By Lisa G. Request ID: DTS26-131355 Type: Other, Workgroup: OCE, Team: Tech Services, Product: O3652026-01-13T20:33:082026-01-22T13:31:462026-01-22T13:31:46false133022703381045520626297closedClosedTED > What application are you using? Moped > Describe the problem. I need to be set up with access to Moped. Thank you in advance for your help! > How soon do you need this? Flexible — An extended timeline is OK > Requested By Gavin J. Request ID: DTS26-131350 Workgroup: TED, Type: IT Support, Team: Product, Product: Moped2026-01-13T20:21:092026-01-14T16:34:482026-01-14T16:34:48false37249039381044663226296closedClosedPDD > What application are you using? Moped > Describe the problem. I need an account created for Moped access. I have been reassigned to PDD and will need to incorporate my new projects into it. > How soon do you need this? Flexible — An extended timeline is OK > Is there anything else we should know? This is not a time-sensitive request. > Requested By David D. Request ID: DTS26-131345 Type: Other, Team: Product, Product: Moped, Workgroup: PDD2026-01-13T20:18:102026-01-14T16:25:272026-01-14T16:25:27false37249039381035428726293openLDE## AB+C Portal application for the LM-LA-AE Transmission workflow should be updated to not require an address. ## Acceptance Criteria - User can apply for LA-AE Transmission without being prompted to enter a property address ## Change Management - On [mm/dd/yy] we [did something] ## Tasks - [x] @vschandramouli will debrief with @Sreelatha-BlazeKannan about the portal limitation(s) Need: 1-Must Have, Type: Enhancement, Product: AMANDA, Workgroup: LDE, Team: AMANDA2026-01-13T19:51:572026-04-07T19:17:57false49930868381035018326292closedClosed St Elmo ## Device & User Information (first name and last initial, no last names) Desktop/ Screen & Floyd, B ## What's the problem? User was having issues accessing the TV in the mini conf room ## What did you do to resolve the issue I have checked and see that the click share is completely down, but provided direct access through HDMI port to system and confirmed.Type: IT Support, Team: Tech Services, Type: Hardware Support2026-01-13T19:50:472026-01-13T19:51:002026-01-16T00:40:48false133022703381023969626291closedClosedAMD > What application are you using? Human Resources Portal > Describe the problem. In SSPR's for my temps Faith T and Sage W, I have to use current system in KNACK, not Workday. I am unable to create a new SSPR for either, as I am not in the pulldown menu as their supervisor (required). Please add me so I can complete planning for FY2026. > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? Would like to complete SSPR planning by EOB Thursday, per Jennifer W request. > Requested By Henry Z. Request ID: DTS26-131340 Workgroup: AMD, Type: Other, Impact: 1-Severe, Team: Apps, Product: Human Resources Portal, Provider: HR2026-01-13T19:24:112026-01-14T20:40:382026-01-14T20:40:38false61209591381017266726290closedClosedOSE > What application are you using? ArcGIS > Describe the problem. Hello! Looking for a map for the Moonlight Margarita Run 2026! The routes is the same, and set up times are the same. I attached the map from 2025 for reference. DATE: Thursday, June 4th, 2026 EVENT TIMES: 8pm-10pm Closure Times: Begin at 130pm (Riverside) ROW ID: 13624179 > How soon do you need this? Soon — Within a week > Is there anything else we should know? To post on the ACE website > Requested By Allizon Z. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/6966981520ce5c2d0508e888/map_ace_moonlightmargarita_20250507.pdf) (1.59mb) Request ID: DTS26-131335 Workgroup: OSE, Type: Map Request, Team: Geo2026-01-13T19:09:102026-01-15T16:35:302026-01-15T16:35:30false114594205, 188904275381005741826289closedClosedOSE > What application are you using? ArcGIS > Describe the problem. ROW ID: 13634900 > How soon do you need this? Soon — Within a week > Requested By Mase C. Request ID: DTS26-131330 Workgroup: OSE, Type: Map Request, Team: Geo2026-01-13T18:36:102026-01-15T16:35:522026-01-15T16:35:52false114594205, 188904275380990512726288closedClosedATSD > What application are you using? Other / Not sure > Describe the problem. Strange says I need a new dock for my workstation; I currently have a single-barrel charging cable and need a double. Thanks! > How soon do you need this? Flexible — An extended timeline is OK > Requested By Claire D. Request ID: DTS26-131325 Workgroup: ATSD, Team: Tech Services, Type: Hardware Support2026-01-13T17:48:112026-01-13T21:12:222026-01-16T00:37:25false133022703380986861926287closedClosedATSD > What application are you using? Other / Not sure > Describe the problem. Everything in the G Drive is opening as read-only for me (Microstation, Excel, Word, PDFs, etc). I had a similar issue when I first joined, I believe it had something to do with updating the "NetMotion Users" security group in the active directory. Microstation files have the message "File is write protected." > Requested By Claire D. Request ID: DTS26-131320 Workgroup: ATSD, Type: Bug Report, Impact: 1-Severe, Team: Tech Services2026-01-13T17:36:102026-01-13T19:16:242026-01-13T19:16:24false68443907, 133022703380977517726286closedClosedOSEThere is a minor issue on the map, I'll fix it and send a fixed copy - OMWorkgroup: OSE2026-01-13T17:09:042026-01-13T20:56:102026-01-13T20:56:10false188904275380963047126285closedClosedROW### INC0545682 submitted to ATS **INC Description**: _ROWPACT is reflecting AMANDA folder RSN 11571889 as an Active ROW EX permit however, the permit was removed from the AMANDA DB in 2016. Please update ROWPACT to remove all AMANDA records that no longer exist, and to prevent this issue from reoccurring._ > What application are you using? AMANDA > Describe the problem. ROWPACT is reflecting RSN 11571889 as an Active ROW EX permit on segment ID 2026140; however, the permit is not found in AMANDA backend. <img width="1898" height="822" alt="Image" src="https://github.com/user-attachments/assets/0eef6afb-27c7-4385-9d78-3ab631c01c26" /> <img width="1026" height="303" alt="Image" src="https://github.com/user-attachments/assets/a2ba4163-1e7f-4c21-b6e1-ce0c7dc10077" /> <img width="1183" height="186" alt="Image" src="https://github.com/user-attachments/assets/c449cd0f-d856-4a0d-b833-c0fc8d506c45" /> > Website Address https://amanda.austintexas.gov/backoffice/core/home.zhtml Internet Browser: Chrome > Requested By Russell B. Request ID: DTS26-131315 Workgroup: ROW, Type: Bug Report, Impact: 2-Major, Team: Geo, Product: AMANDA, Provider: ATS2026-01-13T16:30:282026-02-12T18:41:132026-02-12T18:41:14false49930868380567096526275openOCE- To assist with the efforts around #24741, we are wanting to explore pulling data from OCE's pavement management system - We would like to pull these two reports on a daily or weekly basis: - Work Plan.03 Projects: used to update fiscal year, completed date and status - VW_UPDATED_PROJECTS_SEGMENTS: used to provide data to DTS for annual service plansType: Data, Team: Dev, Workgroup: OCE2026-01-12T19:23:492026-02-25T19:30:22true61209591380956901926284closedClosedDTSShow: - Recurring meetings - Views referenced by everyone - Purpose and when they are referenced (sprint planning, sprint reviews, backlog refinement, etc.) - How they work (e.g. helpful filters, who maintains what info—builder, PM, Comms (Kate), Head of Product (Amenity) - Personal issue management - Labels, Project assignment, and fields for a project - GHP Kanban/table view of an individual's sprint queue [Link to Miro board](https://miro.com/app/board/uXjVJRKt-cA=/)Workgroup: DTS, Team: Product, Product: DTS Product Ops, Type: Product Ops2026-01-13T16:15:112026-04-30T19:24:172026-04-30T19:24:17false7612723380953829326283closedClosedSBO St Elmo ## Device & User Information (first name and last initial, no last names) iPhone & Michael, G ## What's the problem? User says his phone got suddenly locked and nothing has been working ## What did you do to resolve the issue I have tried to unlock, do a power shut and turn it on, but the touch doesn't work, it needs to be done through Intune, I have sent the request to team and sent him over to ben white, matt will be looking into it in order to unlock the device. Type: IT Support, Type: Mobile Device Support (MDM), Workgroup: SBO, Team: Tech Services, Type: Hardware Support2026-01-13T16:07:142026-01-14T16:42:452026-01-14T16:42:45false133022703, 138721851380939923926282closedClosedOPM > What application are you using? Other / Not sure > Describe the problem. Hi, is it possible to have an ethernet extension cable? > How soon do you need this? Flexible — An extended timeline is OK > Requested By Stella S. Request ID: DTS26-131310 Type: IT Support, Workgroup: OPM, Team: Tech Services2026-01-13T15:33:082026-01-16T13:53:382026-01-16T13:53:39false164183211380641962226281closedClosedDTSWe're migrating DTS's product operations platform from Zenhub to GitHub. ## Background Two years ago, Zenhub retired its free-for-open-source program and we began paying $5k/year to use the platform. Since we started using it in 2020, Zenhub's functionality has drastically broadened and increased in complexity. We don't use these features (roadmaps, dependencies, built-in reporting). Meanwhile, we've found it challenging to maintain our concise subset of product ops data and delivery processes in a standardized way across DTS teams. This inhibits robust data analysis on our service delivery and operations. Furthermore, our project workflow is so time consuming that we neglect to create project indices for all project-sized work, prioritize work in a meaningful way, and share our project roadmap with stakeholders. [Github Projects](https://docs.github.com/en/issues/planning-and-tracking-with-projects/learning-about-projects/about-projects) (GHP)—the native project management features built into GitHub—has matured over the years and now includes the ability to configure [custom fields](https://docs.github.com/en/issues/planning-and-tracking-with-projects/learning-about-projects/about-projects#adding-metadata-to-your-items) that could be used to store metadata like estimates to document issues' level of effort. The customized table views with in-place editing empower teams to configure a space where they can easily see their most important data, and edit it as easily as if it were in a spreadsheet. Additional consideration: [Zenhub's REST API is being deprecated](https://github.com/ZenHubIO/API?tab=readme-ov-file#%EF%B8%8F-deprecation-notice) in favor of [their GraphQL API](https://developers.zenhub.com/graphql-api-docs/getting-started/index.html), so we will need to https://github.com/cityofaustin/atd-data-tech/issues/20033 the [DTS website](https://github.com/cityofaustin/atd-product) (populated by this repo's Github issues via the Github and Zenhub APIs) whether or not we continue using Zenhub. ## Desired Outcomes - Design a standardized data structure across all issues so that operational metrics are available for reporting and analysis. - Leverage GHP's flexibility, such as custom fields and views, to make product ops easier for the team. - Build our new project prioritization into the data and views. - Discontinue use of Zenhub by February 28th, 2026. ## Timeframe July 2025 - February 2026 ## References - [Google Docs](https://docs.google.com/document/d/1SA3iEyfiBlnxgx2miYn5EncVeUrQyOtUfAk-93574z8/edit?tab=t.dqikzxv2aoxw#heading=h.7jrkzuf56lnk) - [About Projects - GitHub Docs](https://docs.github.com/en/issues/planning-and-tracking-with-projects/learning-about-projects/about-projects)  ## Request details - Requested by: Peggy M. - Executive sponsor: Dan V. --- This Github issue represents an Austin Transportation and Public Works' [Data & Technology Services](https://austinmobility.io/) team project. Project status is documented regularly in the comments below.Workgroup: DTS, Team: Product, Project Index, Product: DTS Product Ops, Type: Product Ops, Project: GitHub Projects Migration2026-01-12T23:47:442026-03-06T18:23:462026-03-06T20:00:12true1463708, 61209591380634745126280closedClosedAMDPopulate and Score the following Attribute fields based on the matrix provided by AMD: - [x] ROADWAY_CLASS_SCORE - [x] PROX_TO_TRANSIT_SCORE - [x] SIGNALS_SCORE - [x] HIN_SCORE - [x] ECONOMIC_ACCESS_SCORE - [x] CONSTRUCTABILITY_SCORE - [x] CONSTRUCTION_COST_SCORE - [x] PRIORITIZATION_TOTAL_SCOREWorkgroup: AMD, Type: Data, Team: Geo2026-01-12T23:25:442026-01-14T22:59:132026-01-14T22:59:13false114594205380590642226279closedClosedCSD > What application are you using? Other / Not sure > Describe the problem. I get an error message saying that my "dock fan" isn't working. > How soon do you need this? Flexible — An extended timeline is OK > Requested By Jay K Request ID: DTS26-131305 Type: IT Support, Workgroup: CSD, Team: Tech Services2026-01-12T20:36:102026-01-15T17:46:032026-01-15T17:46:04false235511404380587980726278closedClosedOCE### Report Overview This report is used to provide DTS the annual service plan projects to be imported into our GIS dataset [Link to PMIS](https://coa.agileassets.net/PMS_AUSTIN_QA/Kernel/w_login.jsp) ### Navigating to `New Standard Report from VW_UPDATED_PROJECTS_SEGMENTS` - Click `Reports` tab - Click `Reports` - Go to `Setup Standard Report VW_UPDATED_PROJECTS_SEGMENTS - Click Setup/Show Report - Reset existing filters - Check Fiscal year - Filter type: in list - Select from: fiscal year (2026) - Use Project ID to append the data to GIS ### Reoccurring report - Requesting to pull weeklyType: Data, Team: Dev, Workgroup: OCE2026-01-12T20:27:092026-02-25T19:29:282026-02-25T19:29:28false30810522, 61209591380586445226277closedClosedOCE### `Work Plan.03-Projects Report`- used to update fiscal year, completed date and status During data science, we discussed exploring a report export email as a pst file and publish as an ODP dataset. [Link to PMIS](https://coa.agileassets.net/PMS_AUSTIN_QA/Kernel/w_login.jsp) ### Report Overview This report is where we would get past and future projects (2-3 years). Sometimes past years or future years projects gets moved to the current fiscal year and when they are adding to the current fiscal year service plan, Reza changes the Fiscal Year to 2026. ### Steps to Navigate through Report: - Click `Analysis` tab - Click `Network Analysis` - Select `Work Plan.03-projects` - Filter Fiscal Year field to 2026 - Funding Source: all service plan money comes from user fee so the Funding Source should be TF - means this is a service plan job - Project/Contract field identifies the year annual service plan - Status field: on a monthly basis, OCE relies on Maximo and other reports from SBO to update status - Completion Dates: on a monthly basis, OCE relies on Maximo and other reports from SBO to update status - Export Data: - Actions - Export Data - Change to xlxs ### Reoccurring report - Requesting to pull weeklyType: Data, Team: Dev, Workgroup: OCE2026-01-12T20:21:172026-02-12T22:11:112026-02-25T19:31:14false30810522, 61209591380577187726276closedClosedCSD# Background Two Street Banner reservations from PIO ([OTS - 1397](https://atd.knack.com/street-banners#ots-application-dashboard/ots-app-details/68ae9ddc6ea77d02afa71f0b/), [LPB - 784](https://atd.knack.com/street-banners#lpb-application-dashboard/lpb-app-details/687f1ad3fd562702c8f12921/)) that Claudia cancelled from her phone still appear on the technicians installation calendar. The OTS Banner (ID: 1397) was installed before Claudia could update the field team so she had to ask them to go back out and take it down. While we're looking into this issue, Claudia will email Albertson's team to let them know about the cancellation so Albertson and his team are aware. # What to do - Look into why work orders for cancelled reservations aren't being cancelled. - Prototype and test a fix Team: Apps, Product: Street Banner Program Portal, Workgroup: CSD2026-01-12T19:51:142026-01-12T22:55:392026-01-12T22:55:39false7612723318563241223335closedClosed> _This issue was auto-created as part of the Zenhub sub-issues migration. It contains a part of all the sub-issues of cityofaustin/atd-data-tech#130. For more details see [this post](https://changelog.zenhub.com/migration-of-epics-projects-to-sub-issues-313645)._2025-06-29T01:06:422025-06-29T01:06:432025-06-29T01:06:43true380566189926274closedClosedTDS## This is our initial build, which will not including any field automation. [TDM Columns.docx](https://github.com/user-attachments/files/24571713/TDM.Columns.docx) ### Create 2 new fields/columns on the existing mitigation tables: - New field/column `Included in TDM?` -- BOOLEAN - New connection field/column `Related TDM` --- a drop-down list of values of existing TDM records of the same case. (TDM records = the new table below) The field should be multi-select. ### NEW TDM Table on the Mitigations Page: **Table Columns:** See the below screenshot and attached word doc. 1. `Category` 2. `Measure` 3. `Details/Notes` 4. `Level of Measure Implementation` 5. `Trip Reduction` _percentage with 2 decimals_ 6. `SIF Reduction` _Dollar Value with 2 decimals and commas_ 7. `Construction?` _boolean_ **Column Info:** - Columns 1-4 above are all drop downs with moderate if-then logic - Columns 5-7 will be manually input by the user _Screenshot from TDS's presentation:_ <img width="2176" height="650" alt="Image" src="https://github.com/user-attachments/assets/267bebac-de27-4135-8aa0-bf7c8f2e66f0" />Type: Feature, Team: Apps, Need: 1-Must Have, Workgroup: TDS, Product: TDS Portal2026-01-12T19:21:042026-04-27T19:34:362026-04-27T19:34:36false49930868, 67915167380549399626273closedClosedSBO > What application are you using? Other / Not sure > Describe the problem. The docking station in cubicle PWD 2.10 at St. Elmo is not working. There is no network access from it, and it will display notebook screens on the attached screens. When unplugged and plugged in again, the light on the power button will flicker and a fan inside the unit will power up briefly, then there is no other activity. Please replace the docking station, and confirm that network access to the cubicle is working. Thanks! > How soon do you need this? Soon — Within a week > Is there anything else we should know? A new employee is assigned to this workspace. He has been moved to another workspace that is currently available, pending the hiring of new personnel. > Requested By David A. Request ID: DTS26-131300 Workgroup: SBO, Team: Tech Services, Type: Hardware Support2026-01-12T18:33:082026-01-20T19:10:512026-01-20T19:10:51false133022703, 138721851380546041426272closedClosedSMDI worked with Daniel and Ryan P in SMD and PED, respectively toward authoring refined metadata and summaries for some of our more important and large datasets which are shown in the working DTS / Geo AGOL Hub site, and which had previously highly generalized or outdated summary information. I need to submit this to Andrew so that he can make the necessary updates in AGOL. This was done for SMD Markings Layers (all 4 associated layers) ACRI Parking InventoryWorkgroup: SMD, Type: Data, Team: Geo, Type: Documentation, Type: Enhancement2026-01-12T18:24:312026-01-14T19:49:202026-01-16T15:53:05false188904275380543275326271closedClosedCSD## EOI Reviewed Records Rollover * [x] Check in with Jonathan on statuses to roll over - he wants to roll over dates for cycles where the status is EOI Submitted AND application status IS NOT Expired; holding off until the team places more assets into the proper statuses * exports * Application IS NOT **Expired** AND Activation Cycle is **EOI Submitted** - 13 records * [x] Batch update * [x] Start date to 5/18/2026 * [x] Cohort to FY26 - Q3 * FY and Quarter fields will autocalculate from Cohort and General Status from cycle Status * Application IS NOT **Expired** AND Activation Cycle is **EOI Reviewed** - * [x] Batch update * [x] Start date to 5/18/2026 * [x] Cohort to FY26 - Q3 * FY and Quarter fields will autocalculate from Cohort and General Status from cycle Status Team: Apps, Product: Smart Mobility Office Portal, Workgroup: CSD2026-01-12T18:16:202026-01-15T16:49:042026-01-16T22:02:06false100615928380540040226270closedClosedSBO > What application are you using? Other / Not sure > Describe the problem. For Matt Martinez Need a laptop and MIFI for a new employee. > How soon do you need this? Soon — Within a week > Is there anything else we should know? New employee for the new program, urban trails needs a laptop to start entering wo's > Requested By Patricia M. Request ID: DTS26-131295 Workgroup: SBO, Team: Tech Services, Type: Hardware Support2026-01-12T18:06:182026-01-16T14:05:292026-01-16T14:05:29false68443907380533690326269closedClosedHR > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. While on a Teams video chat the screen froze (still frozen) and I can't get it to unfreeze. Internet Browser: Chrome > Requested By Sonia B. Request ID: DTS26-131290 Workgroup: HR, Type: Bug Report, Impact: 1-Severe, Team: Tech Services, Product: O3652026-01-12T17:45:372026-01-12T19:32:532026-01-12T19:32:53false164183211380518903626268closedClosedATSD > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. Unable to delete items in outlook due to size limitations > How soon do you need this? Urgently — Critical that this is addressed today > Requested By Caitlin D. Request ID: DTS26-131285 Workgroup: ATSD, Type: IT Support, Impact: 1-Severe, Team: Tech Services, Product: O3652026-01-12T17:06:102026-01-13T22:04:312026-01-13T22:04:32false68443907, 133022703, 138721851, 164183211380515788826267closedClosedOSE > What application are you using? ArcGIS > Describe the problem. Austin ATX Open Road Closure Map. SCD is attached, along with last year's Road Closure Map. 1/27-02/20/26 and 03/02-03/07/2026 are flagging for event load-in and out > How soon do you need this? Soon — Within a week > Requested By Michael L. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/6965275954b322ce06ab58c4/map_ace_atxopen_20241212.pdf) (860.06kb) Request ID: DTS26-131280 Workgroup: OSE, Type: Map Request, Team: Geo2026-01-12T16:57:072026-01-15T15:01:022026-01-15T15:01:02false114594205, 188904275318562982623334closedClosed> _This issue was auto-created as part of the Zenhub sub-issues migration. It contains a part of all the sub-issues of cityofaustin/atd-data-tech#662. For more details see [this post](https://changelog.zenhub.com/migration-of-epics-projects-to-sub-issues-313645)._2025-06-29T01:01:202025-06-29T01:01:212025-06-29T01:01:21true380488422626266closedClosedTED > What application are you using? Other / Not sure > Describe the problem. I can't log into my Avaya One-X. I'm not sure what my password is. > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? The sooner the better since I use Avaya to contact residents directly when responding to their 311 customer service requests. > Requested By Stephen B. Request ID: DTS26-131275 Workgroup: TED, Type: IT Support, Impact: 1-Severe, Provider: ATS2026-01-12T15:42:092026-01-12T16:17:442026-01-12T16:17:44false61209591380446458826265closedClosedTED > What application are you using? Moped > Describe the problem. Would like to gain access to Moped. > How soon do you need this? Soon — Within a week > Requested By John S. Request ID: DTS26-131270 Workgroup: TED, Type: IT Support, Team: Product, Product: Moped2026-01-12T14:03:112026-01-12T17:17:522026-01-12T17:17:52false37249039379846355826264closedClosedAMDAMD has requested and reviewed an updated query to remove overhead fiber segments from being included in 811 upload. The FME workspace will need to be rerun and the output uploaded to the [811 site.](https://txgc.texas811.org/ui/map/editor/sa) Reference Issue https://github.com/cityofaustin/atd-data-tech/issues/20273 Workgroup: AMD, Team: Geo, Type: Enhancement2026-01-09T21:59:192026-01-12T17:12:432026-01-12T17:12:43false80716478379840881826263closedClosedROW > What application are you using? ArcGIS > Describe the problem. ### Issue: Missing CTN attribute data for SEGMENT_ID 3189289 & 3189290 in ROWPACT ### Description: ROWPACT SEGMENT_ID 3189289 & 3189290 appear as one segment on the CTN and the following fields are missing from the single CTN layer, including: SEGMENT_ID STREET_NAME STREET_TYPE FROM_ADDRESS_MIN TO_ADDRESS_MAX This CTN segment should be updated with the correct values. The street name and address range are: 2001–2015 Manor Rd. However, I do not know if the CTN should be separated into two segments to match the segment designations or if the street segments have been merged into one segment and the CTN is reflecting that update. Please investigate. > How soon do you need this? Soon — Within a week > Requested By Russell B. Request ID: DTS26-131265 Workgroup: ROW, Team: Geo, Type: Enhancement2026-01-09T21:33:082026-01-15T20:11:462026-01-15T20:11:46false80716478379839605626262closedClosedROW > What application are you using? Other / Not sure > Describe the problem. Audio and mic not working on laptop. In settings it says no device found for input or output. > How soon do you need this? Flexible — An extended timeline is OK > Requested By Jaclyn L. Request ID: DTS26-131260 Workgroup: ROW, Type: IT Support, Team: Tech Services2026-01-09T21:27:102026-01-12T14:43:002026-01-12T14:43:00false68443907, 133022703379835837626261closedClosedTED > What application are you using? Moped > Describe the problem. ATPW Moped Questions and Training > How soon do you need this? Unsure > Requested By Dipti B. Request ID: DTS26-131255 Workgroup: TED, Type: Training, Team: Dev, Product: Moped2026-01-09T21:09:082026-01-12T17:13:132026-01-12T17:13:13false37249039379822971726260closedClosedLDE### On 26-002906-PR, the ATPW-LDE DS Review Fee didn't insert into the common invoice as shown below. <img width="2486" height="1164" alt="Image" src="https://github.com/user-attachments/assets/473ae55e-8a85-46a2-b3e8-6da39c695c65" />Type: Bug Report, Impact: 2-Major, Product: AMANDA, Provider: LaunchIT, Status: Awaiting Response, Workgroup: LDE, Team: AMANDA2026-01-09T20:11:532026-02-02T16:33:132026-02-05T17:03:00false49930868, 51717169, 63309637379816899326259closedClosedPIOPIO has identified the changes below to apply to the online bike map > the map currently still shows the Roy Guerrero Park bridge as washed out, with detours marked in red. That bridge has been reopened. > > Also: East Fifth Street is shown as a medium-comfort route, but it now has protected bike lanes from at least San Saba Street to Shady Lane. Perhaps it can be upgraded to high-comfort? > Workgroup: PIO, Team: Geo, Type: Enhancement2026-01-09T19:49:312026-01-12T17:09:462026-01-12T17:09:46false80716478379815381926258closedClosedOCEOCE is requesting a table of corresponding Maximo IDs for each segment ID.Type: Data, Team: Geo, Workgroup: OCE2026-01-09T19:44:172026-01-09T19:47:012026-01-09T19:47:01false80716478379812669926257closedClosedParking ServicesUsername: Joseph Device Serial Number: HKG76RR7D7 Profile: Parking Services Location: KRAMER, CAMERON - 8700/8900, PDC, TOWNVIEW, RIO, OTC, TOOMEY, BOP, ST. ELMO, DALTON, BEN WHITE -------------------Before doing anything ensure that both the device and case are labeled---------------------- Send message "We need to migrate your Apple devices to a new system, which will require a factory reset. Please make sure to back up your data beforehand. When would be a convenient time next week for you to turn in one of your devices?" Steps to move the Device from Airwatch to Intune: 1. Send a ticket to CTM to have Device created in Intune include Serial number and Profile 2. unenroll the Device from airwatch . Log into Airwatch and look the device up (it might be under TPW, ATD, PWD, CIO) 3. Under more actions tab select "Enterprise Wipe" ensure that the "Prevent reenrollment" is checked (The city apps should disappear) 4. reset the device A,. Place one of the ipads used to mirror the client ipad next to the client ipad B. Follow the prompts t if it asks you to log in again the device is still in Airwatch C. One the device is set up have the user log into company portal. Workgroup: Parking Services, Type: Operations, Type: Mobile Device Support (MDM), Team: Tech Services2026-01-09T19:33:352026-02-11T15:10:172026-02-11T15:10:18false133022703, 164183211218461517816248closedClosedATSD ## Device & User Information (Stella D) ## Two new Monitors Workgroup: ATSD, Type: IT Support, Team: Tech Services2024-03-13T18:13:262024-03-13T18:14:352025-05-15T17:27:59false137511164379803445326256closedClosedUsername: ATDParkingEnforcement Device Serial Number: DX3GH5U00DXP Profile: PE Location: KRAMER, CAMERON - 8700/8900, PDC, TOWNVIEW, RIO, OTC, TOOMEY, BOP, ST. ELMO, DALTON, BEN WHITE -------------------Before doing anything ensure that both the device and case are labeled---------------------- Send message "We need to migrate your Apple devices to a new system, which will require a factory reset. Please make sure to back up your data beforehand. When would be a convenient time next week for you to turn in one of your devices?" Steps to move the Device from Airwatch to Intune: 1. Send a ticket to CTM to have Device created in Intune include Serial number and Profile 2. unenroll the Device from airwatch . Log into Airwatch and look the device up (it might be under TPW, ATD, PWD, CIO) 3. Under more actions tab select "Enterprise Wipe" ensure that the "Prevent reenrollment" is checked (The city apps should disappear) 4. reset the device A,. Place one of the ipads used to mirror the client ipad next to the client ipad B. Follow the prompts t if it asks you to log in again the device is still in Airwatch C. One the device is set up have the user log into company portal. Type: Operations, Type: Mobile Device Support (MDM), Team: Tech Services, [Workgroup] :rotating_light: MISSING2026-01-09T18:59:242026-01-16T14:30:002026-01-16T14:30:00false133022703, 164183211379796621126255closedClosedSBO > What application are you using? Other / Not sure > Describe the problem. Need to take training session and need to access the lab systems. Reached out to V and he helped out all our users by making sure the systems are working. > How soon do you need this? Urgently — Critical that this is addressed today > Requested By David H. Request ID: DTS26-131250 Type: IT Support, Impact: 1-Severe, Workgroup: SBO, Team: Tech Services2026-01-09T18:39:072026-01-09T19:20:172026-01-09T19:20:17false138721851379795762726254closedClosedSBO > What application are you using? Other / Not sure > Describe the problem. Users need to do a training session and need to get the speakers for the systems in Lab. V had provided us with the speakers and made sure everything was working well. > How soon do you need this? Urgently — Critical that this is addressed today > Requested By David H. Request ID: DTS26-131245 Type: IT Support, Impact: 1-Severe, Workgroup: SBO, Team: Tech Services2026-01-09T18:36:122026-01-09T19:16:292026-01-30T15:33:54false138721851379789398926253closedClosedDTS## Progress thread [Slack Thread Link ](https://austininnovation.slack.com/archives/CHZE6BC6L/p1769204314922909) # Documentation [GitBook - DevOps Maintenance Tasks](https://app.gitbook.com/o/-LzDQOVGhTudbKRDGpUA/s/-M4Ul-hSBiM-3KkOynqS/devops-maintenance-tasks) ## Pre-Maintenance Communication - [x] Post in #atd-dev channel to alert team about upcoming maintenance and potential service outages ## Airflow Updates - [ ] Check [Airflow release notes](https://airflow.apache.org/docs/apache-airflow/stable/release_notes.html) against [current version](https://github.com/cityofaustin/atd-airflow/blob/production/Dockerfile) - [ ] Review release notes for breaking changes and significant updates - [ ] Test upgrade locally and create pull request - [ ] Request code reviews from team - [ ] Merge approved PR and [update production stack](https://github.com/cityofaustin/atd-airflow?tab=readme-ov-file#updating-the-stack) ## EC2 Instance Updates (Ubuntu) - [x] **Bastion Host** - [x] Install available package updates - [x] Schedule restart to coincide with AMI snapshot creation ## PostgREST Version Check - [x] Check current version: `docker exec atd-postgrest-postgrest-legacy-scripts-1 postgrest --version` - [x] Compare against [latest releases](https://github.com/PostgREST/postgrest/releases) - [ ] Create upgrade PR if new version available - [ ] Test and deploy upgrade if needed ## Database Maintenance - [ ] Review [Unified DB RDS PostgreSQL version](https://us-east-1.console.aws.amazon.com/rds/home?region=us-east-1#database:id=unified-database;is-cluster=false) - [ ] Create upgrade issue if needed (target: one minor version behind AWS RDS latest) - [ ] For major version upgrades, follow [documented upgrade procedures](https://app.gitbook.com/o/-LzDQOVGhTudbKRDGpUA/s/-M4Ul-hSBiM-3KkOynqS/devops-maintenance-tasks#upgrade-aws-rds-postgres-version) ## System Resource Monitoring - [x] Check disk space on `dts-int-data-p01` using `df -h` - [x] Pay special attention to `/var` partition (contains `/var/lib/docker`) - [x] Clean up if storage is running low ## Container Image Updates - [x] Update HAProxy: `docker compose pull haproxy` on `dts-services-haproxy` ## 1Password Connect Service - [x] Check service health: `curl -s https://coa.1password.austinmobility.io/health | jq .` - [x] Compare version with [Docker Hub tags](https://hub.docker.com/r/1password/connect-api/tags) - [ ] Coordinate with team before forcing redeployment if update needed ## Infrastructure Backup - [x] Create new AMI snapshots of all EC2 instances - [x] Remove previous month's maintenance AMI snapshots to manage storage costs - [x] Verify AMI creation was successful ## Next Month Preparation - [x] Create [next month's maintenance issue](https://github.com/cityofaustin/atd-data-tech/issues/26464) using this updated templateWorkgroup: DTS, Team: Dev, Type: DevOps2026-01-09T18:15:492026-01-23T22:08:032026-01-23T22:08:03false3653206379788229826252closedClosedUsername: ATDParkingEnforcement Device Serial Number: DX3J14G00DXW Profile: Parking enforcement Location: ? -------------------Before doing anything ensure that both the device and case are labeled---------------------- Send message "We need to migrate your Apple devices to a new system, which will require a factory reset. Please make sure to back up your data beforehand. When would be a convenient time next week for you to turn in one of your devices?" Steps to move the Device from Airwatch to Intune: 1. Send a ticket to CTM to have Device created in Intune include Serial number and Profile 2. unenroll the Device from airwatch . Log into Airwatch and look the device up (it might be under TPW, ATD, PWD, CIO) 3. Under more actions tab select "Enterprise Wipe" ensure that the "Prevent reenrollment" is checked (The city apps should disappear) 4. reset the device A,. Place one of the ipads used to mirror the client ipad next to the client ipad B. Follow the prompts t if it asks you to log in again the device is still in Airwatch C. One the device is set up have the user log into company portal. Type: Operations, Type: Mobile Device Support (MDM), Team: Tech Services2026-01-09T18:10:572026-01-16T14:32:132026-01-16T14:32:13false133022703, 164183211379781801826251closedClosedPIO > What application are you using? Other / Not sure > Describe the problem. Issues with docking station at front desk. > How soon do you need this? Soon — Within a week > Requested By Diane W. Request ID: DTS26-131240 Workgroup: PIO, Type: IT Support, Team: Tech Services2026-01-09T17:48:082026-01-14T13:35:002026-01-14T13:35:00false164183211379779930226250openVZMake to updates to VZ local dev: * Ignore `user_events` table * Persist local DB When developing on the VZ database, you currently have to replicate any time you start the stack, e.g. with `./vision-zero local-stack-up`. We should modify the local setup so that the database state is persisted unless explicitly invoke ` ./vision-zero replicate-db`. * Ability to apply migrations and metadata with helper script Enable the helper script to apply migrations and metadata, so we can do this: ``` ./vision-zero local-stack-up --apply ./vision-zero local-stack-up replicate-db --apply -f -prod.sql ``` * Refresh `location_crashes_view` — this materialized view needs to be refreshed after replicationTeam: Dev, Need: 2-Should Have, Workgroup: VZ, Type: DevOps, Product: Vision Zero Crash Data System2026-01-09T17:42:252026-01-22T15:06:46false14793120379776203526249closedClosedUrban Forestry > What application are you using? Other / Not sure > Describe the problem. Looking to get the Maximo app installed in my new iPad mini which was been deployed. > How soon do you need this? Soon — Within a week > Requested By Gumecindo L. Request ID: DTS26-131235 Type: IT Support, Workgroup: Urban Forestry, Team: Tech Services2026-01-09T17:30:352026-01-12T20:24:422026-01-30T15:33:54false138721851, 164183211379775782526248closedClosedVZWhen I did https://github.com/cityofaustin/atd-data-tech/issues/20671 I failed to update the VZE with this column and drop the old `street_level` column from the `locations`. Also drop the `latitude` and `longitude` columns from the locations table. These are no longer maintained.Team: Dev, Need: 2-Should Have, Workgroup: VZ, Product: Vision Zero Crash Data System, Type: Tech Debt2026-01-09T17:29:172026-01-23T17:56:292026-01-23T17:56:29false14793120379765552526247closedClosedROW > What application are you using? AMANDA > Describe the problem. ## ROW Permits Not Auto-Populating ASMP Street Level Info Field (84005) ### Description: ROW permits are no longer auto-populating the ASMP Street Level Info field (Field ID 84005). The expected GIS background validation and automatic population is not occurring; the field is now blank by default. This issue has been reported by all ROW Permitting Supervisors. We believe this logic applies only to EX, DS, and RW-TURP folders. ### Examples (RSNs): 13638258, 13638049, 13635928, 13637871, 13638267, 13638071, 13638256, 13638011 Entries where the field was blank, then filled by 'INTERNET' Aug 13569347 Sept 13577383 Oct 13590091 Nov 13614520 Dec 13618532 Entries where it was blank and the PLA entered it Jul 13547433 Sept 13579596 Dec 13629312 Entries that look like this: <img width="537" height="220" alt="Image" src="https://github.com/user-attachments/assets/323d973e-bb5d-487b-9424-bb188931ca89" /> Jul 13551186 Aug 13573171 Oct 13603699 Nov 13539636 ### Note: Some RSNs may show the ASMP Street Level Info populated because Permit Analysts manually entered the value after the issue occurred. Please do not interpret this as expected system behavior. ### Expected Behavior: ASMP Street Level Info (84005) should auto-populate via GIS validation during permit creation for EX and RW folders. ### Actual Behavior: Field remains blank unless manually populated. > Website Address https://amanda.austintexas.gov/backoffice/core/home.zhtml Internet Browser: Chrome > Requested By Russell B. Request ID: DTS26-131230 Workgroup: ROW, Type: Bug Report, Impact: 2-Major, Product: AMANDA, Team: AMANDA2026-01-09T16:54:122026-01-14T15:26:382026-01-14T15:26:38false18150987, 49930868, 51717169, 63309637379764955426246closedClosedTDS### We are building the shell of the new experience builder. <img width="1844" height="1152" alt="Image" src="https://github.com/user-attachments/assets/4a5e688b-7ed8-4e77-bd4a-0b56067ab160" />Team: Geo, Workgroup: TDS, Project: SIF Dashboard PH22026-01-09T16:52:162026-02-13T16:33:382026-02-13T16:33:38false49930868, 80716478379756510826245closedClosedTalking to Xavier on Monday we discussed possibly making the Jan 2026 meeting a presentation on the latest Power BI updates from Oct-Jan as a presentation instead to get people up to speed on Power BI updates. Presentation [link](https://cityofaustin.sharepoint.com/:p:/r/sites/PowerBIUsersInternalOnly/Shared%20Documents/General/Presentations/20260129-Summarize%20Power%20BI%20Release%20Notes.pptx?d=w85776bb8faf14b18bdaa922b237c078f&csf=1&web=1&e=mSOfuk)Type: Communication, Team: Data Science, Product: Power BI2026-01-09T16:25:542026-01-28T23:17:572026-01-28T23:17:57false31259724379751819626244openTDSThis issue tracks meeting notes/topics for ASMD Web App Phase 2Type: Meeting, Team: Geo, Workgroup: TDS, Project: SIF Dashboard PH22026-01-09T16:13:222026-03-11T18:20:58false49930868, 80716478379751357426243closedClosedATSD > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. I just installed MS Project. When I try to open it, it asks me to open in safe mode and then says that "there is not enough memory to complete the operation". This happens no matter how many applications I have open or closed. > How soon do you need this? Flexible — An extended timeline is OK > Requested By Nina R. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/696127ca151ebc6e57fd6fec/screenshot20260109100603.png) (8.88kb) Request ID: DTS26-131225 Workgroup: ATSD, Type: IT Support, Team: Tech Services, Product: O3652026-01-09T16:12:082026-01-09T21:08:342026-01-09T21:08:34false235511404379735878626242closedClosedMobility Services# Background Mobility Services has a new PLA starting on Monday (1/12) and need an account with Reviewer permissions so she can process apps in the Mobility Services Portal Edit to see account details Name: Email: Team: Apps, Workgroup: Mobility Services, Product: Mobility Services Portal2026-01-09T15:27:112026-01-12T18:01:292026-01-12T18:01:29false31259724379721579126241closedClosedSBO > What application are you using? Other / Not sure > Describe the problem. My TEAMS meeting information is not showing when I try to create a meeting. Internet Browser: Other > Requested By Katherine H. Request ID: DTS26-131220 Type: Bug Report, Impact: 3-Minor, Workgroup: SBO2026-01-09T14:48:082026-01-09T17:32:262026-01-09T17:33:04false164183211379664468826240closedClosedUtilities & Structures > What application are you using? Other / Not sure > Describe the problem. I was Promoted to Supervisor for UER in November 2025. I am still showing up as a technician under knack and do not see supervisor permissions while in some portals. ( Ex. SBO production ect ) Is there a way to get my roles/information changed across the board? Thank you very much. > How soon do you need this? Flexible — An extended timeline is OK > Requested By Michael H. Request ID: DTS26-131215 Type: IT Support, Provider: ATS, Workgroup: Utilities & Structures2026-01-09T11:45:312026-01-09T16:40:542026-01-09T16:40:54false21112975, 114594205379496497326239closedClosedVZAs noted in the CRIS release notes linked [here](https://github.com/cityofaustin/atd-data-tech/issues/26139), CRIS has released a new CR4 crash report form which introduce a new page layout. We need to update our CRIS import ETL so that it properly extracts the crash diagram from the CR4. * [this crash](https://visionzero.austin.gov/editor/crashes/21208843) uses the new CR4 * [here](https://github.com/cityofaustin/vision-zero/blob/5146913f4f8d097093fda5cef51af0c21fb70648/etl/cris_import/utils/process_pdfs.py#L109-L116) is where we process the crash diagrams in the ETL. The developer will need to locate the recent CRIS extract zip that contains the CR4 PDF in the S3 bucket: `atd-vision-zero/prod/cris_extracts/archive/`. The CRIS import ETL has instructions for running the ETL locally (in fact it is the default behavior). Team: Dev, Need: 1-Must Have, Workgroup: VZ, Product: Vision Zero Crash Data System2026-01-09T00:24:132026-01-21T21:51:202026-01-21T21:51:20false5697474379489558626238openTPW, DTSThis issue catalogs the discovery work to setup Power Automate API for TPW, in our TPW Development environment, and creating a custom Knack connector that connects to the Knack API for any Knack App since we now have access to use Premium Connectors in Power Automate for the city. Workgroup: DTS, Team: Apps, Type: Research, Type: Testing, Type: Integration, Workgroup: TPW2026-01-08T23:58:082026-01-16T21:35:25false67915167379484419226237openTPWDiana DTS Jeff (PIO) is asking all public facing platforms that have public engagement have the capability for language translation. Team: Apps, Type: Research, Workgroup: TPW2026-01-08T23:33:082026-01-13T15:47:16false21112975, 100615928379484096526236closedClosedCSD# Background From Chia: > Hey Hanna, I want to fill you in on a citybase [postback outage](https://austininnovation.slack.com/archives/CHZE6BC6L/p1767379203597089) that Diana alerted to us to late last week. I am linking to the dev thread, but the gist was that the cert on the site expired and as a result citybase wasn't communicating with the postback. So knack did not get updated when payments were processed. > We fixed the cert and fixed the issue so it does not happen again. I am also going to write an automation to check that the endpoint is working and alert me if its unreachable. > Any payments after December 7th I believe, will not be reflected in knack and will have to be manually updated based on information out of revenue management. If theres any way I can help with that, please let me know # What needs to be done - Gather a list of LPB and OTS Banner Transactions from the Citybase RMD made between 12/7 - 1/7. - Based on the transaction list, find the application records that need to be updated and update the application records in Knack so it reflects that the invoices were paid. ## List of Application Records to Update https://docs.google.com/spreadsheets/d/1UWASD1zAmrDKLVykku5IqjZlPNCafMY1sp3094Yv-Eo/edit?gid=0#gid=0 ## A/C - [x] Applications in the list linked above are shown as paid in Knack.Team: Apps, Product: Street Banner Program Portal, Workgroup: CSD2026-01-08T23:31:552026-01-09T18:19:322026-01-09T18:19:32false21112975379480480726235closedClosedUrban ForestryCreate and configure a web application to allow Urban Forestry Division to maintaining TPW mowing area information. Use the [TPW Urban Forestry Mowing Veg ID Editing Map](https://austin.maps.arcgis.com/home/item.html?id=37e5b4c6bd114a6a907c27b1af7bd39f) as its primary map. Training for TPW Urban Forestry staff on the use of this application and its associated editing workflows was conducted on 2025-12-23. [Link to the app](https://austin.maps.arcgis.com/apps/instant/sidebar/index.html?appid=a68fa9538fcf4a4eb8ef8a8983f51543) Type: Map Request, Type: Training, Team: Geo, Workgroup: Urban Forestry, [Workgroup] :rotating_light: MISSING2026-01-08T23:18:202026-01-08T23:19:502026-01-08T23:20:03false142338538379479511926234closedClosedUrban ForestryCreate a web map configured to support the [TPW Urban Forestry Mowing Veg ID Editing Application](https://austin.maps.arcgis.com/home/item.html?id=a68fa9538fcf4a4eb8ef8a8983f51543). Include the following data: - [PWD Mowing Areas view for editing](https://austin.maps.arcgis.com/home/item.html?id=872427a99c6c4f3abf52e053ceef0f10) - Multiple filtered instances of aerial imagery from Nearmap, with each imagery layer representing a specific capture date. This ensures imagery that covers leaf on and off scenarios. - Nearmap October 2024 - Nearmap January 2025 - Nearmap June 2025 - Nearmap November 2025Type: Map Request, Team: Geo, Workgroup: Urban Forestry2026-01-08T23:14:372026-01-08T23:16:132026-01-08T23:18:26false142338538379478803526233closedClosedUrban ForestryCreate a view layer that provides an editing-enabled mowing areas dataset that allows Urban Forestry staff to edit the mowing areas and attributes. The view references the authoritative source layer, [PWD Mowing Areas (PW_ADMIN.row_vegetation)](https://austin.maps.arcgis.com/home/item.html?id=3ff28d799f3f4aed8884cacdd1f6a111). All edits made through this view are written directly to the underlying authoritative dataset. The purpose of the view is to support controlled editing workflows while allowing the source layer to remain centrally managed within TPW.Type: Data, Team: Geo, Workgroup: Urban Forestry2026-01-08T23:11:562026-01-08T23:18:032026-01-08T23:18:03false142338538379475967026232openTPW# TPW Digital Accessibility Compliance Project Work This epic encompasses all DTS workgroups' efforts to comply with the Digital Accessibility requirements WCAG 2.2 (A & AA). * [COA Digital Accessibility Compliance Project ](https://cityofaustin.sharepoint.com/sites/COADigitalAccessibility/SitePages/Digital-Accessibility-Compliance-Project-(DACP).aspx?xsdata=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&sdata=RllZdncvZjQ3eTdoRGI3YWhFb1BTVXdEaVU2Q1N5SEdiaVdpeUxvTWZwZz0%3D&ovuser=5c5e19f6-a6ab-4b45-b1d0-be4608a9a67f%2CKaro.Engstrom%40austintexas.gov&OR=Teams-HL&CT=1760737925895&clickparams=eyJBcHBOYW1lIjoiVGVhbXMtRGVza3RvcCIsIkFwcFZlcnNpb24iOiI1MC8yNTA5MTExNjAxOCJ9) ## Digital Assets ### OPEN DATA * [Open Data Portal Accessibility Dashboard](https://app.powerbigov.us/groups/me/reports/d05acbbb-2278-4383-ac58-10685cf8bfd4/f4e0adafe51caf988244?ctid=5c5e19f6-a6ab-4b45-b1d0-be4608a9a67f) ### PDF REMEDIATION * [Creating Accessibility PDFs ](https://cityofaustin.sharepoint.com/sites/tpwDTS/SitePages/PDC.aspx) ## APPS * [DTS Portal Accessibility Tracker ](https://atd.knack.com/dts#accessibility-items/?view_539_filters=%5B%7B%22key%22%3A%221%22%2C%22text%22%3A%22Banners%22%2C%22field%22%3A%22field_993%22%2C%22value%22%3A%5B%225c4f3e24519c45086bd0b059%22%5D%2C%22operator%22%3A%22is%22%7D%5D&view_539_page=1) * [SiteImprove](https://my2.us.siteimprove.com/Accessibility/NextGen/Overview) * [Browser Extension](https://www.siteimprove.com/why-siteimprove/integrations/browser-extensions/) ## GEOSPATIAL * [GIS Accessibility Story Map](https://storymaps.arcgis.com/stories/5586c64ccd10409f8443c92353)Team: Apps, Provider: ATS, Workgroup: TPW, Type: Service Design2026-01-08T23:01:322026-04-22T17:19:17true21112975379470498226231closedClosedUrban ForestryCreate blank sidewalk dataset for tracking Urban Forestry proactive inspections that will allow the inspectors to draw over the sidewalks that are being inspected. Fields to include: - Inspected By - Inspected Date - Linear feet/linear miles (automatically populated) Create a field map for testing with Clinton that includes: - blank Sidewalk dataset - address dataset - extracted sidewalk dataset - near map imagery - CTN or other roads dataset with labelsType: Data, Team: Geo, Workgroup: Urban Forestry2026-01-08T22:39:492026-01-29T21:49:102026-01-29T21:49:10false80716478379457314326230closedClosedCSD > What application are you using? Other / Not sure > Describe the problem. Left monitor has a small but distracting scratch on the screen. Requesting replacement. My desk is at Ben White now not at OTC. Thank you > How soon do you need this? Flexible — An extended timeline is OK > Requested By Shavone O. Request ID: DTS26-131210 Type: IT Support, Workgroup: CSD, Team: Tech Services2026-01-08T21:51:122026-01-09T17:02:442026-01-09T17:02:44false235511404379369067826219closedClosedATSD > What application are you using? Other / Not sure > Describe the problem. I am locked out of my account Went to the tech room for assistance please assign to Matt > How soon do you need this? Soon — Within a week > Requested By Gadiel M. Request ID: DTS26-131175 Workgroup: ATSD, Type: IT Support, Team: Tech Services2026-01-08T17:09:092026-01-09T17:44:332026-01-30T15:28:10false133022703379451242526229closedClosedSDD > What application are you using? Other / Not sure > Describe the problem. I would like to facilitate the transfer of my emails and data from my previous department. I talked to Matt about this and he asked me to submit a ticket so he can follow up. > How soon do you need this? Soon — Within a week > Requested By Sravya G. Request ID: DTS26-131205 Workgroup: SDD, Type: IT Support, Team: Tech Services2026-01-08T21:27:082026-02-06T13:38:452026-02-06T13:38:45false133022703, 164183211379449425626228closedClosedSMD > What application are you using? Other / Not sure > Describe the problem. Need two static school zone signs. Both signs will need to be 20 mph with flash times: 6:45-8:00 am 2:303:40 pm > How soon do you need this? Soon — Within a week > Requested By Edward G. Request ID: DTS26-131200 Workgroup: SMD, Type: Other, Team: Apps2026-01-08T21:21:112026-01-09T14:57:232026-01-09T14:57:42false61209591379447845526227closedClosedMobility Services# Background See #25380 to learn why we're doing this, the options we evaluated and the decisions we made along the way. ## What to include in the footer? - Mobility Services Email, Phone Number and Address - Link to Privacy Policy Example: MobilityServices@AustinTexas.gov | (512) 974-7857 | 1501 Toomey Rd, Austin, TX 78704 Privacy Policy # Where to add the Privacy Policy Footer - Portal Landing Page ([Link](https://atd.knack.com/mobility-services#portal/)) - Getting Started Page ([Example](https://atd.knack.com/mobility-services#chauffeur-permit/)) - First page of the Chauffeur Permit Application Page - Chauffeur Permit Submittal Page Team: Apps, Workgroup: Mobility Services, Product: Mobility Services Portal2026-01-08T21:16:032026-02-04T23:21:552026-02-04T23:21:55false31259724379434288626226closedClosedHR > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. I would like editing access to the Human Resources SharePoint. I tried adding myself as a member but I cannot add files. > How soon do you need this? Soon — Within a week > Requested By Emilie T. Request ID: DTS26-131195 Workgroup: HR, Type: IT Support, Team: Apps, Type: Sharepoint, Product: O3652026-01-08T20:33:082026-01-09T22:19:422026-01-09T22:21:33false100615928379415253626225closedClosedVZAs mentioned [here](https://github.com/cityofaustin/vision-zero/pull/1914#pullrequestreview-3635820396), add user event logging for when the fatalities list map is toggled.Team: Dev, Need: 2-Should Have, Workgroup: VZ, Product: Vision Zero Crash Data System, Type: Snackoo 🍫2026-01-08T19:36:002026-01-21T23:27:412026-01-21T23:27:41false5697474379413348426224closedClosedSBO > What application are you using? Other / Not sure > Describe the problem. New Hire Hardware Appt. > How soon do you need this? Soon — Within a week > Is there anything else we should know? First thing Monday morning, Jan 12. Supervisor is David A. . > Requested By Quincy S. Request ID: DTS26-131190 Type: IT Support, Workgroup: SBO, Team: Tech Services2026-01-08T19:30:352026-01-14T14:28:202026-01-14T14:28:28false21112975, 68443907, 133022703, 164183211379407657326223closedClosedMobility Services > What application are you using? Parking Enterprise Portal > Describe the problem. New Hire Hardware Appt > How soon do you need this? Soon — Within a week > Is there anything else we should know? First thing Monday morning, Jan 12. Courtney H. is Supervisor. > Requested By Araceli J. Request ID: DTS26-131185 Type: IT Support, Product: Parking Enterprise Portal, Workgroup: Mobility Services, Team: Tech Services2026-01-08T19:15:232026-01-14T14:27:212026-01-14T14:27:28false133022703379403874026222openSUTD, Utilities & StructuresWorkgroup: SUTD, Workgroup: Utilities & Structures, [Workgroup] Mobility / Urban Trails2026-01-08T19:02:532026-04-16T15:59:40true133040608, 134445095379388962126221closedClosedSPP## Thu 1/8/26 * Via Teams from Manuela F.: > Hey Karo! I created the page with the Power BI report but some of my colleagues are having trouble viewing the report. Can you take a look? https://cityofaustin.sharepoint.com/sites/GetThereATX/SitePages/Employee-Commute-Survey.aspx?csf=1&web=1&e=V3heIK * Tested and it all looks good; checking for more details: > It's working for me and I am also able to open it in PowerBI and view it. It should be available to anyone in our organization to view (meaning anyone logged in with an austintexas.gov email). What's the trouble they're having? Is the report not loading for them? * She needed to change the permissions on the report and did make it available to Everyone except external users * She also wanted to share with Aviation and Energy so I gave her the names of the groups to share with * I'll check with Susanne or LL if additional steps are needed to share externally with those depts from Power BITeam: Apps, Workgroup: SPP, Type: Sharepoint2026-01-08T18:11:302026-01-09T14:18:332026-01-09T14:20:02false100615928379380111626220closedClosedSMD > What application are you using? SMD Data Tracker > Describe the problem. I created a contractor WO (Ref#: 4670) for our contractor TRP and Roger is unable to access the WO. The WO isn't even visible for him in the queue and when I send him a link to it, he gets a message stating that Roger at TRP Construction Group doesn't have permission to access this page." This is strange because other people in SMD can view the WO and see it in their queue. Roger needs to be able to access the page ASAP so he can prioritize the WO because this is for a CAF. Please reach out to me via Teams or Outlook if you have any questions. Thank you! > Website Address https://atd.knack.com/signs-markings#work-orders-contractor/manage-contractor-work-order-details/695d63378fa02d6df855aa23/ Internet Browser: Chrome > Requested By Daniel S. Request ID: DTS26-131180 Workgroup: SMD, Type: Bug Report, Impact: 2-Major, Team: Apps2026-01-08T17:42:082026-01-08T19:37:242026-01-08T19:37:24false61209591165785021411962closedClosedDTSWorkgroup: DTS, Team: Product, Type: Communication, Project: APWA Accreditation2023-04-06T18:12:282024-03-21T17:12:402024-03-21T17:12:55false110200023379364257126218closedClosedPIO > What application are you using? Other / Not sure > Describe the problem. I am locked out of my MacBook. I either forgot my password, entering it incorrectly, or it's not working. in recovery mode there is a login for CTMTechs, but don't have that password. thats the person that originally set it up. Best way to reach me is teams or phone # > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? as soon as possible please, as I have some deadlines for other departments coming up. much appreciated > Requested By Roi H. Request ID: DTS26-131170 Workgroup: PIO, Type: Other, Impact: 1-Severe, Team: Tech Services2026-01-08T16:54:122026-01-09T12:54:312026-01-09T12:54:31false133022703, 164183211379361674726217closedClosedVZImmediately after we merge https://github.com/cityofaustin/atd-data-tech/issues/6972 we need to: - [x] Backfill the new `address_display` column for all records following step 2 in https://github.com/cityofaustin/vision-zero/pull/1908. - [x] Refresh the location crashes view: `refresh materialized view location_crashes_view;` - [x] Replace the `address_primary` and `address_secondary` columns with a new `address_display` column on the [open data portal dataset](https://data.austintexas.gov/Transportation-and-Mobility/Austin-Crash-Report-Data-Crash-Level-Records/y2wy-tgr5/about_data) and re-run the ETL Team: Dev, Need: 1-Must Have, Workgroup: VZ, Product: Vision Zero Crash Data System2026-01-08T16:46:252026-01-08T21:20:022026-01-08T21:20:02false14793120, 67130963379358472626216closedClosedCSD > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. Word gives me an error message every time I open it. > How soon do you need this? Flexible — An extended timeline is OK > Requested By Jay K. Request ID: DTS26-131165 Type: IT Support, Workgroup: CSD, Team: Tech Services, Product: O3652026-01-08T16:36:092026-01-20T14:17:042026-01-20T14:17:04false164183211379353653126215closedClosedSDD > What application are you using? Smart Mobility Office Portal > Describe the problem. I need to add a new batch of promo codes to the Bike Benefit knack form. I've attached a CSV of the new codes. Thanks! > How soon do you need this? Soon — Within a week > Requested By Andrew A. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/695fd8da6b9cef19f102b1bf/gift_batch_export458.csv) (5.25kb) Request ID: DTS26-131160 Workgroup: SDD, Type: IT Support, Team: Apps, Project: MetroBike Employee Benefit2026-01-08T16:21:112026-01-08T20:19:422026-01-08T21:17:07false100615928379351569426214closedClosedSMO > What application are you using? Moped > Describe the problem. I need access to Moped. > How soon do you need this? Soon — Within a week > Requested By Andrew A. Request ID: DTS26-131155 Type: IT Support, Team: Product, Workgroup: SMO, Product: Moped2026-01-08T16:15:272026-01-08T20:39:412026-01-12T18:10:02false37249039379350426426213closedClosedUtilities & Structures > What application are you using? Other / Not sure > Describe the problem. I need Miro installed to creat flow charts > How soon do you need this? Soon — Within a week > Requested By John P. Request ID: DTS26-131150 Type: IT Support, Team: Apps, Workgroup: Utilities & Structures2026-01-08T16:12:072026-01-21T16:47:042026-01-21T16:47:05false67915167379342940226212closedClosedDTSWorkgroup: DTS, Team: Geo, Type: Operations2026-01-08T15:51:042026-01-08T18:06:332026-01-08T18:06:33false80716478379334844826211closedClosedUrban Forestry St Elmo ## Device & User Information (first name and last initial, no last names) iPad & Lopez, G ## What's the problem? User having issues with his iPad, as he cannot be able to get into company portal. ## What did you do to resolve the issue Seems like the user got the new iPad and old iPad was still active, then one iPad has been wiped out, and he has only one profile now, but the iPad mini doesn't get back on portal. So, need some multiple resets to be done, I have tried to do reset for 3 times, still the company porta page didn't populate. Will give it sometime and re-do it. If not will check with team on the next steps.Type: IT Support, Type: Mobile Device Support (MDM), Workgroup: Urban Forestry, Team: Tech Services2026-01-08T15:29:052026-01-09T20:04:042026-02-12T21:52:58false133022703, 138721851379305152626210closedClosedPavement Operations > What application are you using? ArcGIS > Describe the problem. Is there a way I can have access to ArcGIS app on my iPad. Below is is a picture attached. > How soon do you need this? Soon — Within a week > Requested By Jonathan G. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/695fb9eaef2e4c13d386a4cd/img_0237.png) (2.58mb) Request ID: DTS26-131145 Type: IT Support, Team: Geo, Workgroup: Pavement Operations2026-01-08T14:09:112026-01-09T17:48:132026-01-09T17:48:13false114594205379278541926209closedClosedSBO > What application are you using? Other / Not sure > Describe the problem. Visio in Microsoft 365 installed on my laptop > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? I need to edit a flow chart that i need to present to Jim Dale tomorrow morning > Requested By John P. Request ID: DTS26-131140 Type: IT Support, Impact: 1-Severe, Workgroup: SBO, Team: Tech Services2026-01-08T12:54:092026-01-08T16:30:412026-01-08T16:30:41false68443907, 133022703379037540926208closedClosed<img width="1065" height="687" alt="Image" src="https://github.com/user-attachments/assets/babc5e69-23e3-43b9-a268-5a804389625a" />Type: Data, Team: Geo, Product: Maximo, Team: Maximo2026-01-07T21:13:502026-02-12T15:41:412026-02-12T15:41:41true80716478, 134445095160357950011589closedClosedVZ## Original findings * Crash ID 18793962 is missing from the VZDB and related applications. It occurred on 3/11/22 and contains a C class injury (possible injury.) * Crash ID 18793971 is similarly missing. No injury data; suspect fled after single-car crash. * Crash ID 18793991; Possible Injury. * Crash ID 18794003, No injuries. .... and it appears there are quite a few more missing. ## SQL approach to finding missing crashes To quantify the missing crashes, I have used this query on my WIP database that breaks out CRIS data from the data in our VZDB: ``` select row_number() over(order by cris.atd_txdot_crashes.crash_id asc), cris.atd_txdot_crashes.crash_id as cris_id, cris.atd_txdot_crashes.crash_date as crash_date from cris.atd_txdot_crashes left join public.atd_txdot_crashes on (cris.atd_txdot_crashes.crash_id = public.atd_txdot_crashes.crash_id) where public.atd_txdot_crashes.crash_id is null order by cris.atd_txdot_crashes.crash_id asc ``` Which returns the following: ``` 1 18793962 2022-03-11 2 18793971 2022-03-11 3 18793991 2022-03-12 4 18794003 2022-03-12 5 18797160 2022-03-14 6 18797724 2022-03-14 7 18797777 2022-03-09 8 18797885 2022-03-04 9 18798007 2022-03-10 10 18798181 2022-03-09 11 18798658 2022-02-28 12 18798663 2022-03-12 13 18798665 2022-03-15 14 18798669 2022-03-15 15 18798674 2022-03-15 16 18798682 2022-03-15 17 18798684 2022-03-15 18 18798686 2022-03-15 19 18798687 2022-03-15 20 18798689 2022-03-15 21 18798722 2022-03-16 22 18799005 2022-03-16 23 18799077 2022-03-16 24 18799692 2022-03-16 25 18799731 2022-03-16 26 18799736 2022-03-12 27 18799744 2022-03-03 28 18799747 2022-03-08 29 18799748 2022-03-11 30 18799786 2022-03-08 31 18799788 2022-03-13 32 18799789 2022-03-03 33 18799792 2022-03-13 34 18800047 2022-03-17 35 18800089 2022-03-05 36 18800099 2022-03-11 37 18800109 2022-03-16 38 18800119 2022-02-20 39 18800163 2022-03-14 40 18800201 2022-03-16 41 18800202 2022-03-16 42 18800203 2022-03-15 43 18800242 2022-03-17 44 18800280 2022-03-16 45 18800417 2022-02-28 46 18800418 2022-03-14 47 18800419 2022-03-14 48 18800420 2022-03-16 49 18800421 2022-03-16 50 18800425 2022-03-16 51 18800426 2022-03-16 52 18800427 2022-03-16 53 18800428 2022-03-16 54 18800432 2022-03-06 55 18800434 2022-03-06 56 18800436 2022-03-08 57 18800438 2022-03-10 58 18800448 2022-03-16 59 18800449 2022-03-16 60 18800452 2022-03-17 61 18800453 2022-03-17 62 18800454 2022-03-16 63 18800457 2022-03-17 64 18800494 2022-03-17 65 18800506 2022-03-11 66 18800580 2022-03-17 67 18800611 2022-02-23 68 18800681 2022-03-17 69 18800801 2022-03-16 70 18800891 2022-03-16 71 18800894 2022-03-17 72 18800895 2022-03-17 73 18801054 2022-03-11 74 18801077 2022-03-12 75 18801115 2022-03-05 76 18801120 2022-03-12 77 18801169 2022-03-17 78 18801170 2022-03-17 79 18801230 2022-03-17 80 18801288 2022-03-15 ``` ## SQL approach to find missing units Unsurprisingly, we have missing units, largely (entirely?) related to these same missing crashes. They can be found via: ``` select row_number() over (order by cris.atd_txdot_units.crash_id asc), cris.atd_txdot_units.crash_id, cris.atd_txdot_units.unit_nbr, cris.atd_txdot_crashes.crash_date from cris.atd_txdot_units left join public.atd_txdot_units on (true and cris.atd_txdot_units.crash_id = public.atd_txdot_units.crash_id and cris.atd_txdot_units.crash_id = public.atd_txdot_units.crash_id ) left join cris.atd_txdot_crashes on (true and cris.atd_txdot_units.crash_id = cris.atd_txdot_crashes.crash_id ) where true and public.atd_txdot_units.crash_id is null and public.atd_txdot_units.unit_nbr is null order by cris.atd_txdot_units.crash_id asc; ``` ``` 1 18793962 1 2022-03-11 2 18793962 2 2022-03-11 3 18793971 1 2022-03-11 4 18793991 1 2022-03-12 5 18793991 2 2022-03-12 6 18794003 1 2022-03-12 7 18794003 2 2022-03-12 8 18794003 3 2022-03-12 9 18797160 1 2022-03-14 10 18797160 2 2022-03-14 11 18797724 1 2022-03-14 12 18797724 2 2022-03-14 13 18797777 1 2022-03-09 14 18797777 2 2022-03-09 15 18797777 3 2022-03-09 16 18797777 4 2022-03-09 17 18797885 1 2022-03-04 18 18797885 2 2022-03-04 19 18797885 3 2022-03-04 20 18797885 4 2022-03-04 21 18798007 1 2022-03-10 22 18798007 2 2022-03-10 23 18798181 1 2022-03-09 24 18798181 2 2022-03-09 25 18798658 1 2022-02-28 26 18798658 2 2022-02-28 27 18798663 1 2022-03-12 28 18798663 2 2022-03-12 29 18798663 3 2022-03-12 30 18798665 1 2022-03-15 31 18798669 1 2022-03-15 32 18798669 2 2022-03-15 33 18798674 1 2022-03-15 34 18798674 2 2022-03-15 35 18798674 3 2022-03-15 36 18798682 1 2022-03-15 37 18798682 2 2022-03-15 38 18798684 1 2022-03-15 39 18798684 2 2022-03-15 40 18798686 1 2022-03-15 41 18798686 2 2022-03-15 42 18798687 1 2022-03-15 43 18798687 2 2022-03-15 44 18798689 1 2022-03-15 45 18798689 2 2022-03-15 46 18798722 1 2022-03-16 47 18798722 2 2022-03-16 48 18799005 1 2022-03-16 49 18799005 2 2022-03-16 50 18799077 1 2022-03-16 51 18799077 2 2022-03-16 52 18799692 1 2022-03-16 53 18799692 2 2022-03-16 54 18799731 1 2022-03-16 55 18799731 2 2022-03-16 56 18799736 1 2022-03-12 57 18799744 1 2022-03-03 58 18799744 2 2022-03-03 59 18799747 1 2022-03-08 60 18799747 2 2022-03-08 61 18799748 1 2022-03-11 62 18799748 2 2022-03-11 63 18799786 1 2022-03-08 64 18799786 2 2022-03-08 65 18799788 1 2022-03-13 66 18799789 1 2022-03-03 67 18799789 2 2022-03-03 68 18799792 1 2022-03-13 69 18800047 1 2022-03-17 70 18800047 2 2022-03-17 71 18800047 3 2022-03-17 72 18800089 1 2022-03-05 73 18800099 1 2022-03-11 74 18800109 1 2022-03-16 75 18800109 2 2022-03-16 76 18800119 1 2022-02-20 77 18800119 2 2022-02-20 78 18800163 1 2022-03-14 79 18800163 2 2022-03-14 80 18800201 1 2022-03-16 81 18800201 2 2022-03-16 82 18800202 1 2022-03-16 83 18800203 1 2022-03-15 84 18800203 2 2022-03-15 85 18800242 1 2022-03-17 86 18800242 2 2022-03-17 87 18800280 1 2022-03-16 88 18800280 2 2022-03-16 89 18800417 1 2022-02-28 90 18800418 1 2022-03-14 91 18800418 2 2022-03-14 92 18800419 1 2022-03-14 93 18800419 2 2022-03-14 94 18800420 1 2022-03-16 95 18800420 2 2022-03-16 96 18800420 3 2022-03-16 97 18800421 1 2022-03-16 98 18800421 2 2022-03-16 99 18800425 1 2022-03-16 100 18800425 2 2022-03-16 101 18800426 1 2022-03-16 102 18800426 2 2022-03-16 103 18800427 1 2022-03-16 104 18800427 2 2022-03-16 105 18800428 1 2022-03-16 106 18800428 2 2022-03-16 107 18800428 3 2022-03-16 108 18800432 1 2022-03-06 109 18800432 2 2022-03-06 110 18800434 1 2022-03-06 111 18800434 2 2022-03-06 112 18800434 3 2022-03-06 113 18800436 1 2022-03-08 114 18800436 2 2022-03-08 115 18800438 1 2022-03-10 116 18800438 2 2022-03-10 117 18800448 1 2022-03-16 118 18800448 2 2022-03-16 119 18800449 1 2022-03-16 120 18800449 2 2022-03-16 121 18800452 1 2022-03-17 122 18800453 1 2022-03-17 123 18800453 2 2022-03-17 124 18800454 1 2022-03-16 125 18800454 2 2022-03-16 126 18800454 3 2022-03-16 127 18800457 1 2022-03-17 128 18800457 2 2022-03-17 129 18800494 1 2022-03-17 130 18800494 2 2022-03-17 131 18800506 1 2022-03-11 132 18800506 2 2022-03-11 133 18800580 1 2022-03-17 134 18800611 1 2022-02-23 135 18800611 2 2022-02-23 136 18800611 3 2022-02-23 137 18800611 4 2022-02-23 138 18800681 1 2022-03-17 139 18800681 2 2022-03-17 140 18800801 1 2022-03-16 141 18800891 1 2022-03-16 142 18800891 2 2022-03-16 143 18800894 1 2022-03-17 144 18800894 2 2022-03-17 145 18800895 1 2022-03-17 146 18800895 2 2022-03-17 147 18801054 1 2022-03-11 148 18801054 2 2022-03-11 149 18801077 1 2022-03-12 150 18801077 2 2022-03-12 151 18801077 3 2022-03-12 152 18801115 1 2022-03-05 153 18801115 2 2022-03-05 154 18801115 3 2022-03-05 155 18801120 1 2022-03-12 156 18801120 2 2022-03-12 157 18801169 1 2022-03-17 158 18801169 2 2022-03-17 159 18801170 1 2022-03-17 160 18801230 1 2022-03-17 161 18801230 2 2022-03-17 162 18801230 3 2022-03-17 163 18801288 1 2022-03-15 164 18801288 2 2022-03-15 ``` ## SQL approach for persons ``` select row_number() over (order by cris.atd_txdot_person.person_id asc), cris.atd_txdot_person.crash_id, cris.atd_txdot_crashes.crash_date from cris.atd_txdot_person left join public.atd_txdot_person on (true and cris.atd_txdot_person.crash_id = public.atd_txdot_person.crash_id and cris.atd_txdot_person.unit_nbr = public.atd_txdot_person.unit_nbr and cris.atd_txdot_person.prsn_occpnt_pos_id = public.atd_txdot_person.prsn_occpnt_pos_id ) left join cris.atd_txdot_crashes on (true and cris.atd_txdot_person.crash_id = cris.atd_txdot_crashes.crash_id ) where true and public.atd_txdot_person.crash_id is null ``` ``` 1 15353051 2016-09-19 2 18733253 2022-02-06 3 18800611 2022-02-23 4 18793962 2022-03-11 5 18794003 2022-03-12 6 18797160 2022-03-14 7 18797724 2022-03-14 8 18797724 2022-03-14 9 18797777 2022-03-09 10 18797885 2022-03-04 11 18797885 2022-03-04 12 18797885 2022-03-04 13 18797885 2022-03-04 14 18798658 2022-02-28 15 18798663 2022-03-12 16 18798663 2022-03-12 17 18798663 2022-03-12 18 18798663 2022-03-12 19 18798663 2022-03-12 20 18798663 2022-03-12 21 18798682 2022-03-15 22 18798682 2022-03-15 23 18798682 2022-03-15 24 18798686 2022-03-15 25 18798687 2022-03-15 26 18798687 2022-03-15 27 18798687 2022-03-15 28 18798687 2022-03-15 29 18798687 2022-03-15 30 18798689 2022-03-15 31 18799692 2022-03-16 32 18799744 2022-03-03 33 18799744 2022-03-03 34 18799789 2022-03-03 35 18799789 2022-03-03 36 18800109 2022-03-16 37 18800109 2022-03-16 38 18800119 2022-02-20 39 18800201 2022-03-16 40 18800201 2022-03-16 41 18800203 2022-03-15 42 18800203 2022-03-15 43 18800419 2022-03-14 44 18800419 2022-03-14 45 18800420 2022-03-16 46 18800421 2022-03-16 47 18800425 2022-03-16 48 18800425 2022-03-16 49 18800425 2022-03-16 50 18800427 2022-03-16 51 18800427 2022-03-16 52 18800432 2022-03-06 53 18800434 2022-03-06 54 18800434 2022-03-06 55 18800434 2022-03-06 56 18800436 2022-03-08 57 18800449 2022-03-16 58 18800449 2022-03-16 59 18800449 2022-03-16 60 18800454 2022-03-16 61 18800454 2022-03-16 62 18800457 2022-03-17 63 18800457 2022-03-17 64 18800494 2022-03-17 65 18800494 2022-03-17 66 18800494 2022-03-17 67 18800611 2022-02-23 68 18800611 2022-02-23 69 18800681 2022-03-17 70 18800891 2022-03-16 71 18801077 2022-03-12 72 18801077 2022-03-12 73 18801077 2022-03-12 74 18801077 2022-03-12 75 18801077 2022-03-12 76 18801077 2022-03-12 77 18801077 2022-03-12 78 18801077 2022-03-12 79 18801120 2022-03-12 80 18801169 2022-03-17 81 18801288 2022-03-15 82 18801288 2022-03-15 83 18801288 2022-03-15 84 18801288 2022-03-15 85 18801288 2022-03-15 ``` ## SQL for primaryperson ``` select row_number() over (order by cris.atd_txdot_primaryperson.primaryperson_id asc), cris.atd_txdot_primaryperson.crash_id, cris.atd_txdot_crashes.crash_date, cris.atd_txdot_primaryperson.primaryperson_id from cris.atd_txdot_primaryperson left join public.atd_txdot_primaryperson on (true and cris.atd_txdot_primaryperson.crash_id = public.atd_txdot_primaryperson.crash_id and cris.atd_txdot_primaryperson.unit_nbr = public.atd_txdot_primaryperson.unit_nbr and cris.atd_txdot_primaryperson.prsn_occpnt_pos_id = public.atd_txdot_primaryperson.prsn_occpnt_pos_id ) left join cris.atd_txdot_crashes on (true and cris.atd_txdot_primaryperson.crash_id = cris.atd_txdot_crashes.crash_id ) where true and public.atd_txdot_primaryperson.crash_id is null ``` ``` 1 18800427 2022-03-16 511631 2 18800427 2022-03-16 512326 3 18798181 2022-03-09 512328 4 18799748 2022-03-11 513047 5 18793962 2022-03-11 513303 6 18800089 2022-03-05 513320 7 18800894 2022-03-17 513325 8 18800047 2022-03-17 514207 9 18801120 2022-03-12 514210 10 18801169 2022-03-17 514461 11 18797885 2022-03-04 515409 12 18799731 2022-03-16 515418 13 18800419 2022-03-14 515642 14 18800801 2022-03-16 515645 15 18797885 2022-03-04 516726 16 18800099 2022-03-11 516840 17 18800109 2022-03-16 516841 18 18800109 2022-03-16 516842 19 18798684 2022-03-15 517488 20 18800432 2022-03-06 518064 21 18800434 2022-03-06 518067 22 18801120 2022-03-12 518069 23 18801170 2022-03-17 518071 24 18801230 2022-03-17 518072 25 18801230 2022-03-17 518073 26 18798663 2022-03-12 519371 27 18798663 2022-03-12 519372 28 18798663 2022-03-12 519373 29 18800449 2022-03-16 519376 30 18799747 2022-03-08 519558 31 18798686 2022-03-15 520475 32 18798658 2022-02-28 520767 33 18798658 2022-02-28 520768 34 18798665 2022-03-15 520771 35 18800418 2022-03-14 520773 36 18800418 2022-03-14 520774 37 18800419 2022-03-14 520775 38 18800420 2022-03-16 520776 39 18800420 2022-03-16 520777 40 18800420 2022-03-16 520778 41 18800421 2022-03-16 520779 42 18793962 2022-03-11 522026 43 18797724 2022-03-14 522035 44 18797724 2022-03-14 522036 45 18800425 2022-03-16 523325 46 18800425 2022-03-16 523326 47 18800448 2022-03-16 523328 48 18800449 2022-03-16 523329 49 18800894 2022-03-17 523334 50 18799005 2022-03-16 524413 51 18799748 2022-03-11 524415 52 18798181 2022-03-09 525572 53 18800426 2022-03-16 525577 54 18801288 2022-03-15 525578 55 18799786 2022-03-08 526646 56 18798722 2022-03-16 527591 57 18801288 2022-03-15 527778 58 18800448 2022-03-16 529965 59 18800453 2022-03-17 529966 60 18800454 2022-03-16 529967 61 18799786 2022-03-08 530718 62 18799788 2022-03-13 530719 63 18799789 2022-03-03 530720 64 18799792 2022-03-13 530721 65 18800436 2022-03-08 531986 66 18800436 2022-03-08 531987 67 18800438 2022-03-10 531990 68 18800438 2022-03-10 531991 69 18800611 2022-02-23 531993 70 18800681 2022-03-17 531994 71 18800681 2022-03-17 531995 72 18800891 2022-03-16 532001 73 18800891 2022-03-16 532002 74 18801054 2022-03-11 532010 75 18793991 2022-03-12 532657 76 18800457 2022-03-17 534170 77 18800457 2022-03-17 534171 78 18800494 2022-03-17 534175 79 18800494 2022-03-17 534176 80 18798669 2022-03-15 537659 81 18797160 2022-03-14 538573 82 18800421 2022-03-16 538575 83 18798674 2022-03-15 539828 84 18798674 2022-03-15 539829 85 18798674 2022-03-15 539830 86 18798682 2022-03-15 539835 87 18798682 2022-03-15 539836 88 18798684 2022-03-15 539839 89 18798686 2022-03-15 539840 90 18798687 2022-03-15 539841 91 18798687 2022-03-15 539842 92 18798689 2022-03-15 539843 93 18798689 2022-03-15 539844 94 18798722 2022-03-16 539852 95 18800426 2022-03-16 540630 96 18800428 2022-03-16 540631 97 18800428 2022-03-16 540632 98 18800428 2022-03-16 540633 99 18800432 2022-03-06 540636 100 18800434 2022-03-06 540637 101 18798669 2022-03-15 540846 102 18797777 2022-03-09 541074 103 18800452 2022-03-17 541202 104 18800453 2022-03-17 541203 105 18793971 2022-03-11 552025 106 18793991 2022-03-12 552044 107 18794003 2022-03-12 552061 108 18794003 2022-03-12 552062 109 18797777 2022-03-09 552247 110 18797777 2022-03-09 552248 111 18797777 2022-03-09 552249 112 18797885 2022-03-04 552250 113 18797885 2022-03-04 552251 114 18798007 2022-03-10 552261 115 18799005 2022-03-16 552284 116 18799077 2022-03-16 552290 117 18799077 2022-03-16 552291 118 18799692 2022-03-16 552301 119 18799692 2022-03-16 552302 120 18799731 2022-03-16 552303 121 18799736 2022-03-12 552304 122 18799744 2022-03-03 552305 123 18799744 2022-03-03 552306 124 18799747 2022-03-08 552307 125 18800119 2022-02-20 552311 126 18800163 2022-03-14 552312 127 18800163 2022-03-14 552313 128 18800201 2022-03-16 552314 129 18800201 2022-03-16 552315 130 18800202 2022-03-16 552316 131 18800203 2022-03-15 552317 132 18800203 2022-03-15 552318 133 18800242 2022-03-17 552323 134 18800242 2022-03-17 552324 135 18800280 2022-03-16 552325 136 18800280 2022-03-16 552326 137 18800417 2022-02-28 552327 138 18800506 2022-03-11 552328 139 18800434 2022-03-06 552329 140 18800506 2022-03-11 552333 141 18800580 2022-03-17 552335 142 18800611 2022-02-23 552337 143 18801054 2022-03-11 552338 144 18801077 2022-03-12 552339 145 18801077 2022-03-12 552340 146 18801077 2022-03-12 552341 147 18801115 2022-03-05 552342 148 18801115 2022-03-05 552343 149 18801169 2022-03-17 565557 150 18798007 2022-03-10 566525 151 18799789 2022-03-03 569618 ```Type: Bug Report, Impact: 3-Minor, Need: 2-Should Have, Workgroup: VZ, Product: Vision Zero Crash Data System2023-02-28T18:13:262024-06-07T01:05:072024-06-07T01:05:08false379037136226206closedClosedUtilities & StructuresParent: 25-199597 SW Rehab FY26, Sidewalk Repair, E Stassney Ln (Conestoga to Pleasant Valley) <img width="778" height="450" alt="Image" src="https://github.com/user-attachments/assets/01f9eeb8-b010-4236-9ecf-00ce71e9c0ba" />Type: Data, Team: Geo, Product: Maximo, Team: Maximo, Workgroup: Utilities & Structures2026-01-07T21:12:232026-01-29T22:16:232026-01-29T22:16:23false80716478, 134445095379033779326205closedClosedSBO- Treatment fields are set as ‘Required’, so the operator may update but not undo edits upon adding data to these fields. Operators will need a way to clear treatment information if they make a mistake so we need to make the following changes to both the Bridge and Roads Dataset - [x] Add Treatment Status: Uninspected and Snowed Over to both bridges and critical roads - [x] Don't require treatment date and time - Update symbology on the roads and bridges - Untreated and null treatment statuses would be `Not Inspected` - Snowed Over <img width="492" height="238" alt="Image" src="https://github.com/user-attachments/assets/f343e2df-e89e-444b-977b-a818114f29df" />Type: Data, Team: Geo, Workgroup: SBO, Product: Emergency Management GIS Support2026-01-07T21:00:552026-01-29T22:39:422026-01-29T22:39:42false142338538379031208326204closedClosedATSDThis update will include an update to the bike route/level of comfort vector tile layer and modifications to the xb application to improve usabilityWorkgroup: ATSD, Team: Geo, Type: Enhancement2026-01-07T20:52:512026-01-07T22:20:292026-01-07T22:20:29false80716478379031108326203closedClosedSBODuring the winter weather exercise, Dave proposed the idea of integrating the Critical Bridges into the same updated paper map layouts as the Critical Roads. He suggested that we could organize Bridges by the new SBO Routes based on which SBO Route roads the bridges intersect or are in closest proximity to. This could be done easily using the Near tool. - Scheduled meeting with Dave to confirm SBO Bridge IDs tomorrow, 1/8 - Discuss restructuring paper maps to match updated SBO routes - Discuss new SBO Bridge IDs for the Critical Bridges - decision was to create entirely new IDs and use a simple numbering 1-89 - Owen anticipates this will take a couple daysType: Map Request, Team: Geo, Workgroup: SBO, Product: Emergency Management GIS Support2026-01-07T20:52:342026-01-21T14:06:472026-01-21T14:06:47false61209591, 188904275379026814526202closedClosedLogistics > What application are you using? Other / Not sure > Describe the problem. Matt M. indicated that the CompleteView camera software had recently been updated and that he could assist with performing the update on my machine. I am currently unable to access the cameras at Harold Ct, St Elmo, and Dalton Ln. Thanks-Tyler > How soon do you need this? Soon — Within a week > Requested By Tyler S. Request ID: DTS26-131135 Type: IT Support, Workgroup: Logistics, Team: Tech Services2026-01-07T20:36:122026-03-30T14:47:582026-03-30T14:47:58false133022703379023095926201closedClosedDTS- [x] Notify applicant/acquire references - [x] Reference verification - [x] Establish official start data - [x] Present Offer letter - [x] Provide signed offer letter to HR - [x] Notify other applicantsWorkgroup: DTS, Team: Geo, Type: Operations2026-01-07T20:22:302026-01-14T15:07:262026-01-14T15:07:26false80716478379021905126200closedClosedPDD > What application are you using? Other / Not sure > Describe the problem. Issues with accessing G: drive files. > Is there anything else we should know? No. > Website Address None. Internet Browser: Edge > Requested By Reynaldo D. Request ID: DTS26-131130 Type: Bug Report, Impact: 2-Major, Workgroup: PDD, Team: Tech Services2026-01-07T20:18:102026-01-07T20:54:592026-01-07T20:54:59false235511404379003244526199closedClosedROW > What application are you using? AMANDA > Describe the problem. ROW Permit Analysts are unable to send RW (folder) TURP permits via email or print them to manually email via outlook. When attempting to generate either, "Temp Use ROW Permit Use Email - (50551)" or "Temp Use ROW Permit Use" users receive the following error message: <img width="593" height="145" alt="Image" src="https://github.com/user-attachments/assets/3b99bd12-7507-4b4a-99c3-522e27642883" /> Example RSN: 13634710 *This is happening on multiple RSNs. > Website Address https://amanda.austintexas.gov/backoffice/core/home.zhtml Internet Browser: Chrome > Requested By Russell B. Request ID: DTS26-131125 Workgroup: ROW, Type: Bug Report, Impact: 1-Severe, Product: AMANDA, Team: AMANDA2026-01-07T19:18:082026-01-07T19:26:592026-02-25T17:11:18false49930868379001924426198openROW## We are updating the AB+C Portal to collect the direction of closure of traffic lanes on EX and TURP permits, including user help text. - _INC0536941 submitted to ATS_ ### RW, Subtype Temporary Right of Way Use Permit (All work types): 1. When the portal user inputs a number in “How many traffic lanes do you want to close?”, the system should collect 2 additional free-form data fields: `Info Type: Traffic Lane: Direction` and `Direction` 2. The system should save the user input of these 2 values in the same free-form ROW 3. The system should collect unique values for each each traffic lane, (as is currently done for the fields length, and width). 4. Be sure to exclude all other RW sub types from this enhancement. <img width="1780" height="388" alt="Image" src="https://github.com/user-attachments/assets/f1fb8d70-38c5-406d-8380-16cbdb0b3e37" /> --- ### EX (All sub/work types): The EX workflow needs to be updated to ask traffic lane questions, exactly as is currently being done for RW-TURP workflow. 1. For each property segment added to the folder, the system should ask the portal user “How many traffic lanes do you want to close on [property name]?” 2. The system should collect the following for each traffic lane: Length & Width, and Direction of travel. _This should work exactly as it does on RW-TURP, but do not collect any other data not in this AC._ Workgroup: ROW, Need: 1-Must Have, Type: Enhancement, Product: AMANDA, Provider: ATS, Status: Awaiting Response, Team: AMANDA2026-01-07T19:13:122026-05-14T20:06:22false49930868, 63309637378992558026197closedClosedTED > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. I need a new docking station compatible with my laptop. I am using Precision 7680 TPW-1KW0544-N1 > How soon do you need this? Urgently — Critical that this is addressed today > Requested By Boniface N. Request ID: DTS26-131120 Workgroup: TED, Type: IT Support, Impact: 1-Severe, Product: O3652026-01-07T18:45:372026-01-08T12:32:052026-01-08T12:32:06false235511404378992537626196closedClosedROWATS would like to request our assistance in preparing a purpose statement for ROWPACT. This statement does not need to be highly detailed but should include some foundational information regarding the application's purpose and objectives. Type: Meeting, Workgroup: ROW, Team: Geo, Type: Communication, Provider: ATS2026-01-07T18:45:322026-01-08T23:19:122026-01-08T23:19:12false114594205378980776026195openSUTD > What application are you using? Other / Not sure > Describe the problem. We are seeking to upgrade from the pro version of Monday.com to the Enterprise version. Per John E.'s email with Peggy, >"Following up on our discussion SUTD would like to add sufficient additional seats to cover the entire team and upgrade to the enterprise version. Gadi will continue to be the Monday.com SPOC for SUTD. We'll need a minimum of 23 licenses to cover the entire team and have at least one available for DTS." #### UPDATE 1/7/26: #25106 **SUTD would like to increase their licenses for Monday.com from 10 licenses to 23 licenses and upgrade to the Enterprise plan level** > How soon do you need this? Soon — Within a week > Is there anything else we should know? We would like this by the end of January because will have to update our end to take advantage of the enterprise features. > Requested By Gadiel M. Request ID: DTS26-131115 Type: IT Support, Workgroup: SUTD, Team: DTS Operations2026-01-07T18:12:072026-04-10T21:58:12false21112975, 53838164378978826626194openOCE# Wed 1/7/26 * Robert F. from OCE is organizing files and folders for his division, and he reached out with plans to retire and then delete the SharePoint sites; ## Specific Ask > I am trying to clean up all my files, and I am moving everything from old sites that we no longer use over to the office of the city engineer site since our ROW Investigations team no longer exists. I was going to just send an email to the group once I was done, so you can see what sites I have completed this with, and that can be deleted. let me know if I need to do anything else. ### 1. Right of Way Investigation - OCE - Home ([link](https://cityofaustin.sharepoint.com/sites/Right-of-WayInvestigationsOfficeofTheCityEngineer/SitePages/ITHelpdeskHome.aspx)) - Link does not work <img width="1160" height="131" alt="Image" src="https://github.com/user-attachments/assets/5f42f773-e880-40e8-8a4b-c24c587a8ccd" /> - Site may have been already deleted (?) ### 2. Bridge Underpass Cleanups - Teams ([link](https://cityofaustin.sharepoint.com/sites/BridgeUnderpassCleanups)) - Teams instance owned by Paige W., Dave A., and Rodolfo L. - Robert's note: > This one I believe, was set up by James S. I have copied all the documents. Most people in this no longer have anything to do with underpass cleanup. Not sure if y'all want to delete. But we do not use this one any longer. ### 3. ROW Investigations ([link](https://cityofaustin.sharepoint.com/sites/ROWInvestigations)) * Standalone site with Diana, Karo, Lisa G., Robert F., and Arielle P. as owners (I believe Arielle was the point of contact and maintained this site that has now been pared down) ## Notes * General considerations: * Retention * Division needs to determine retention and confirm that all documents have been moved * Department's Information Administrator can help with determining what's a record and for assistance with disposition (this is Dan V. for ATPW) * Access to any users unaware of these changes (likely minimal to none) * Pages that have not been deleted can be redirected or retained with a redirect notice and link for a given time * SharePoint Governance Plan [(link)](https://cityofaustin.sharepoint.com/sites/M365/Shared%20Documents/SharePoint-Governance-Plan.pdf?CID=49727386-ede1-45e2-b4e9-72989709fe0e) * Teams Governance Plan ([link](https://cityofaustin.sharepoint.com/sites/M365/Shared%20Documents/Teams-Governance-Plan.pdf?CID=43619abf-19cc-4673-94da-40f303fbdb06)) CC @hlupico for awareness of OCETeam: Apps, Workgroup: OCE, Type: Sharepoint2026-01-07T18:05:452026-01-27T15:09:40false21112975, 100615928378967537526193closedClosedTPWTo make sure it is obvious which rows in the funding table are synced and which are not, we should add a label to synced records. Both user and dev feedback pointed to text below the FDU instead of hijacking the fund description field. - Add "Synced from eCAPRIS" label to synced rows (`is_synced_from_ecapris = true`) below FDU value - Typography body2 and same weight, color, and capitalization (primary.main color, font weight 500, and uppercase) as the eCAPRIS status update labels in the **Notes** tab ### Synced label below FDU <img width="1471" height="436" alt="Image" src="https://github.com/user-attachments/assets/aef750ac-651e-4e72-82a9-b72ee3b71d97" />Team: Dev, Need: 1-Must Have, Type: Enhancement, Product: Moped, Workgroup: TPW, Project: Pull eCAPRIS Funding Data2026-01-07T17:32:552026-01-29T16:06:542026-02-24T18:27:59false35410637378964845426192openAMD, SMDAs seen [here](https://austininnovation.slack.com/archives/C013G4RNJ01/p1767795713263089), the Knack -> Boomi HTTP request is occasionally timing out. Workgroup: AMD, Workgroup: SMD, Impact: 2-Major, Team: Dev2026-01-07T17:26:022026-01-07T17:26:46false14793120378957217526191closedClosedLDEUrgent; this review group cannot be assigned work because the user group ATPW-LDE Residential Review doesn't exist in PROD. Type: Bug Report, Impact: 1-Severe, Product: AMANDA, Workgroup: LDE, Team: AMANDA2026-01-07T17:04:582026-01-26T17:04:472026-01-26T17:04:56false49930868, 51717169, 63309637378955926626190closedClosedUrban Forestry > What application are you using? Other / Not sure > Describe the problem. Need to reset my printers as I cannot be able to print from only one of the printers. V is looking into it and informed that he would install the drivers and test it. > How soon do you need this? Soon — Within a week > Requested By Gumecindo L. Request ID: DTS26-131110 Type: IT Support, Workgroup: Urban Forestry, Team: Tech Services2026-01-07T17:01:242026-01-08T15:19:422026-01-30T15:28:11false68443907, 133022703, 138721851378948931326189closedClosedOOD > What application are you using? Other / Not sure > Describe the problem. Requesting help moving workstations within 5202 E. Ben White Blvd. Thank you. > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? Needed adjustment to carry on with daily work. Thank you. > Requested By Susan D. Request ID: DTS26-131105 Workgroup: OOD, Type: IT Support, Impact: 1-Severe, Team: Tech Services2026-01-07T16:42:082026-01-08T12:33:542026-01-08T12:33:55false235511404378946716126188closedClosedCSD > What application are you using? Other / Not sure > Describe the problem. The ATDBWPecos printer is out of Cyan ink. > How soon do you need this? Soon — Within a week > Requested By Nur S. Request ID: DTS26-131100 Type: IT Support, Workgroup: CSD, Team: Tech Services2026-01-07T16:36:132026-01-08T12:30:452026-01-08T12:30:45false235511404378943370226187closedClosedAMD > What application are you using? AMD Data Tracker > Describe the problem. Please add PM 4 start and PM 4 end to school zone details page (similar to the PM 3 Start, End recently added) > Describe the outcome you'd like to see when this feature is implemented. Please add PM 4 start and PM 4 end to school zone details page (similar to the PM 3 Start, End recently added) > Describe any workarounds you currently have in place or alternative solutions you've considered. Local spreadsheet > Requested By Allyson R. Request ID: DTS26-131095 Workgroup: AMD, Team: Apps, Need: 3-Could Have, Type: Enhancement, Product: AMD Data Tracker2026-01-07T16:27:072026-02-04T15:34:352026-02-04T15:34:35false100615928378930765526184closedClosedSBO > What application are you using? Other / Not sure > Describe the problem. I would like for one of my monitors to be replaced, due to screen issues. Technician stopped by yesterday and the problem still persists. > How soon do you need this? Soon — Within a week > Requested By Aaron E. Request ID: DTS26-131090 Type: IT Support, Workgroup: SBO, Team: Tech Services2026-01-07T15:51:092026-01-13T15:47:502026-01-13T15:47:50false68443907, 133022703, 138721851, 164183211378919883426183closedClosedPavement Operations > What application are you using? Other / Not sure > Describe the problem. I am requesting a land line and a contact number be assigned to me in room 118. > How soon do you need this? Soon — Within a week > Requested By Christopher B. Request ID: DTS26-131085 Type: Other, Workgroup: Pavement Operations, Team: Tech Services2026-01-07T15:21:132026-01-28T16:42:192026-01-28T16:42:27false164183211378917586826182closedClosedOSE > What application are you using? Other / Not sure > Describe the problem. Jessie M. our Eng Associate C needs a Tower Computer with Auto Cadd and a license. > How soon do you need this? Flexible — An extended timeline is OK > Is there anything else we should know? It would be nice if he can get this before the end of January > Requested By Michael S. Request ID: DTS26-131080 Workgroup: OSE, Type: IT Support, Team: Tech Services2026-01-07T15:15:302026-01-12T14:08:502026-01-12T14:08:50false68443907, 133022703378916707126181closedClosedMobility Services# Background #25957 ## Live pages that will be effected - My Applications - My Account ## Potential approaches to hide pieces that are in flight that will appear on live pages - Page rules. If the user isn't "Builder or Test" or a by email for a specific person like "susanne@example.com" Team: Apps, Workgroup: Mobility Services, Product: Mobility Services Portal2026-01-07T15:13:232026-02-04T15:04:172026-02-04T15:04:17false31259724378879580326180closedClosedSBO > What application are you using? Other / Not sure > Describe the problem. I am trying to update my signature email. and it will not let me. > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? 1/7/2026 > Requested By Dale F. Request ID: DTS26-131075 Type: IT Support, Impact: 1-Severe, Workgroup: SBO, Team: Tech Services2026-01-07T13:33:112026-01-07T16:26:572026-01-07T16:26:57false133022703378874908526179closedClosedSBO > What application are you using? Maximo > Describe the problem. I need access to cameras for the 4411 Meinardus Service Center. Please assign to Matt M. > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? I am requesting to regain access to cameras due to suspicious activity in our back parking lot. So that I may conduct my investigation into the events that occurred, having access will allow me to gather the facts needed to resolve the incident here. > Requested By Eladio M. Request ID: DTS26-131070 Impact: 1-Severe, Product: Maximo, Workgroup: SBO, Team: Tech Services, Type: Hardware Support2026-01-07T13:21:112026-03-30T14:47:402026-03-30T14:47:40false133022703378682091726178closedClosedTPWWe've had previous feedback that this field isn't providing much use. I asked again in Moped User Group on Jan 6th, 2025, and I heard similar feedback. We should remove to free up space. **In Scope** - Remove component work types field from project summary viewTeam: Dev, Need: 3-Could Have, Product: Moped, Type: Snackoo 🍫, Workgroup: TPW2026-01-06T23:19:172026-02-12T15:34:512026-02-12T15:34:52false37249039378678914226177closedClosedSPP > What application are you using? Moped > Describe the problem. Need access to Moped > How soon do you need this? Flexible — An extended timeline is OK > Requested By Kristink P. Request ID: DTS26-131065 Type: IT Support, Team: Product, Product: Moped, Workgroup: SPP2026-01-06T23:00:472026-01-07T17:04:392026-01-07T17:04:39false37249039378654420326176closedClosedTDS## We are producing 3 data sets: 1. Re-running the 2 data sets we generated for #25994, but update the date ranges to FY25 (10/1/24 - 9/30/25). 2. Creating 2 new itemized data set about the same fee data ---- ## New itemized TDS Fee data pulls ### All fees parameters: 1. Fee was invoiced between 10/1/24 - current 2. Fee is in the attached list [Current TDS Fees.xlsx](https://github.com/user-attachments/files/24198855/Current.TDS.Fees.xlsx) 3. Be sure tech surcharge is not included **Data Output Columns:** - Fee Code - Fee Description - Billed Date - Bill No - Payment Status - Payment Date - Payment status - Payment Amount - Payment Number - Case Number - Folder type - Folder subtype - folder rsn - Folder In Date (created) Type: Data, Need: 1-Must Have, Workgroup: TDS, Product: AMANDA, Provider: LaunchIT, Team: AMANDA2026-01-06T21:10:002026-02-03T21:05:342026-02-03T21:05:34false49930868, 51680715, 63309637378654200826175closedClosedSPP > What application are you using? Moped > Describe the problem. I would like access to the Moped platform. > How soon do you need this? Flexible — An extended timeline is OK > Requested By Sadra D. Request ID: DTS26-131060 Type: Other, Team: Product, Product: Moped, Workgroup: SPP2026-01-06T21:09:072026-01-06T23:27:212026-01-06T23:27:21false37249039378633792826174closedClosed* Reduce the size of the placeholder "unavailable" image, which is currently 96kb. This will save us money. * Update the image to use the new Austin brandingTeam: Dev, Need: 2-Should Have, Type: Tech Debt, Product: CCTV Image Service2026-01-06T19:56:362026-02-13T19:02:112026-02-13T19:02:11false1479312011224457258383closedClosedDTSWorkgroup: DTS, Type: Data, Team: Geo, Product: Moped, Product: CTN2022-02-02T22:19:492022-02-07T22:17:312022-02-07T22:17:31false80716478378622731726173closedClosedLDE**On folder rsn 13636350, the ATPW review infos defaulted to `null`, and it should have defaulted to `No`.** **AC:** - [ ] Update the PR folder subtype (50360) R-435 Renovations/Remodel so that both APTW review infos default to No **Infos are:** 1. ATPW-LDE ROW Compliance Review? 51943 2. ATPW-LDE DS Review? 51944Type: Bug Report, Need: 2-Should Have, Product: AMANDA, Provider: LaunchIT, Workgroup: LDE, Team: AMANDA2026-01-06T19:12:532026-02-02T16:31:422026-02-02T16:31:49false49930868, 51717169, 63309637378621756726172closedClosedTPWWhen creating a fresh project, there are a few bugs that happen before and after adding an eCAPRIS subproject ID. To replicate: 1. Create a new project 2. Try navigating to the **Funding** tab and see a GraphQL error 3. Now, go back to the **Summary** tab and add `13229.007` as the eCAPRIS subproject ID 4. Go back to the **Funding** tab and turn on fund sync. Notice there are rows added to the table 5. Now, turn off sync and notice that the synced rows are still being shown in the table <img width="561" height="406" alt="Image" src="https://github.com/user-attachments/assets/99741b68-e714-4b90-930c-d725f9977d9d" /> Type: Bug Report, Team: Dev, Product: Moped, Type: Snackoo 🍫, Workgroup: TPW, Project: Pull eCAPRIS Funding Data2026-01-06T19:09:132026-01-29T16:06:402026-02-24T18:27:58false37249039378610851426171closedClosedOSEI went through the TCP map document provided by OSE (v 2.8) to create and update all of the 2026 SXSW street closures data. It is quite a large and complex event so this took thorough focused efforts, but the data has been fully created to match the current TCP (version 2.8). There will surely be several updates to the TCP and so as new revised versions of this document are released we will continue to update the data in alignment with changes. OMWorkgroup: OSE, Type: Data, Team: Geo2026-01-06T18:28:422026-01-12T18:15:232026-01-12T18:15:23false188904275378603544826170closedClosedOCE > What application are you using? Other / Not sure > Describe the problem. Need help with Miro > How soon do you need this? Soon — Within a week > Requested By Lisa G. Request ID: DTS26-131055 Team: Apps, Type: Design, Workgroup: OCE2026-01-06T18:06:182026-01-09T16:19:442026-01-16T22:02:05false67915167378595480226169closedClosedATSDWorkgroup: ATSD, Type: Data, Team: Geo2026-01-06T17:40:382026-01-06T17:47:592026-01-06T17:47:59false80716478378590362026168closedClosedSBO > What application are you using? Other / Not sure > Describe the problem. Screen doesn't fully turn on and shows only half screen inside the monitor. I have reached out to IT guy Vaishnav, and he took care of it, submitting the request. > How soon do you need this? Soon — Within a week > Requested By Aaron E. Request ID: DTS26-131050 Type: IT Support, Workgroup: SBO, Team: Tech Services2026-01-06T17:21:132026-01-07T14:54:082026-01-07T14:54:08false138721851378585293726167closedClosedROW**We are considering update the cycle numbering to restart with each round.** - Requires an update to the customer portal UX to see the rounds - ROW plans to ask their customers about the design options on 1/6/26 `Current Design` <img width="2934" height="1458" alt="Image" src="https://github.com/user-attachments/assets/886e3a3e-32d7-4a54-8222-2668b7376d9a" />Workgroup: ROW, Team: Apps, Need: 4-Won't Have, Product: ROW Portal, Project: TCP Review Case Management2026-01-06T17:05:562026-01-13T20:01:022026-01-13T20:01:35false49930868, 67915167378584350426166openIn ProgressCCOWe are developing a mapping application to help the Construction Coordination Group (CCG) view and analyze the high-impact permits and projects they coordinate. ## Background Although ROW has many existing tools, the Construction Coordination Group (CCG) does not have a platform that it can use to isolate the high-impact permits and projects it is interested in reviewing. This includes not only ATPW ROW permits, but also TxDOT lane closures and other upcoming projects/closures that may not be shown in ROW’s AMANDA system. ## Desired Outcomes **CCG will have a map-based tool that allows them to:** 1. Internally coordinate permit review efforts as well as general communication efforts with key stakeholders such as the MMC, COA project managers, area engineers, etc. 2. Internally pull reports/summaries of high-impact closures and use that list to prioritize their work. 3. Highlights the high-level communications that other ATPW teams, executives, external stakeholders, and potentially even the public can utilize to understand where and when large/impactful road closures are happening. ## Scope & Deliverables - Use the new [Experience Builder](https://www.esri.com/en-us/arcgis/products/arcgis-experience-builder/overview) - TBD ## Timeframe - Scoping: Feb - Mar 2026 - Requirements & Documentation: Feb - Mar 2026 - Begin Data Development: Feb 2026 - Begin XB Development: TBD - Validate QA/QC data: TBD - Test the product: TBD - Release: TBD ## Request details - Requested by: Christina L. - Executive sponsor: Amica B. <img width="1396" height="931" alt="Image" src="https://github.com/user-attachments/assets/afbe9f7a-6d59-42ba-a30d-37c07d44f5d5" /> --- This Github issue represents an Austin Transportation and Public Works' [Data & Technology Services](https://austinmobility.io/) team project. Project status is documented regularly in the comments below. Type: Map Request, Team: Geo, Project Index, Product: Web Map / Application, Workgroup: CCO, Project: CCG XB Ph12026-01-06T17:03:092026-04-20T20:04:03true49930868, 114594205378583593326165closedClosedCCO > What application are you using? ArcGIS > Describe the problem. Please route this ticket to Zach! The Construction Coordination Group (CCG) would like support in creating a GIS Service Layer for CCG critical corridors. Kimley-Horn should have provided access to the data needed, but we would like some help with bringing this data into the City's GIS ecosystem. > How soon do you need this? Flexible — An extended timeline is OK > Requested By Christina L. Request ID: DTS26-131040 Type: Map Request, Type: Data, Team: Geo, Product: Web Map / Application, Workgroup: CCO, Project: CCG XB Ph12026-01-06T17:01:012026-01-26T23:32:482026-02-25T20:19:20false114594205378580109526164closedClosed St Elmo/ Ben White ## Device & User Information (first name and last initial, no last names) Desktop & Unknown ## What's the problem? Need to drop off the return package which we have received back. ## What did you do to resolve the issue Type: IT Support, Team: Tech Services, Type: Hardware Support2026-01-06T16:50:352026-01-08T15:21:422026-03-02T13:44:21false138721851378579330726163closedClosedSBO St Elmo ## Device & User Information (first name and last initial, no last names) Laptop & David, H ## What's the problem? User having issue with his laptops and need to fix it. ## What did you do to resolve the issue User was having laptop not turning on issues and keeps on ask for restart, then later i have tried to do a complete power start, then it loaded with home page, but still the laptop was acting different, then did a restart back, ran command updates, and make sure the network is been connected and did a Bios update, the made the user login and it worked.Type: IT Support, Workgroup: SBO, Team: Tech Services, Type: Hardware Support2026-01-06T16:48:092026-01-06T16:48:332026-01-16T00:40:47false133022703375420021126075closedClosedHR## Mon 12/22/25 - from Scott via Teams; > Karen C. ( who used to be Karen C-S) cannot get into the Knack HR Portal. Her email changed. to karen.c@austintexas.gov. Does that need to be changed in Knack? She says it just spins at the login She needs to sign her SSPR Workgroup: HR, Type: Bug Report, Team: Apps, Product: Human Resources Portal2025-12-22T15:26:002025-12-22T17:04:172025-12-22T17:04:17false21112975, 100615928378565992926162closedClosedROW > What application are you using? ArcGIS > Describe the problem. Segment 2019322 is listed on the CTN Layer and the OCE Streets list as a privately maintained residential street. However, Sam W. with ATPW-Land Development Engineering is informing ROW Permitting staff that this street is maintained by the city of Austin. Please investigate the segment attribute data with ATPW-OCE, ATPW-LDE, & ATS. <img width="1362" height="65" alt="Image" src="https://github.com/user-attachments/assets/88189ed5-e003-49be-a8da-c08a623b57c4" /> <img width="407" height="239" alt="Image" src="https://github.com/user-attachments/assets/6ba5053d-6faf-46b3-8759-0c7eb8dec335" /> > How soon do you need this? Soon — Within a week > Requested By Russell B. Request ID: DTS26-131035 Workgroup: ROW, Type: Data, Team: Geo2026-01-06T16:09:092026-01-23T15:37:492026-01-23T15:37:49false114594205, 197321989378525337526161closedClosedOCE > What application are you using? Other / Not sure > Describe the problem. I am heading to a conference and need a lighter machine. I will then head to help my father. I will be back in the first week of February. I am going to turn in my old laptop to the tech services team My current machine a GIS machine and too heavy to move around. I am also scheduled for interviews remotely, so I need a city computer. Matt is currently working on this request. > How soon do you need this? Soon — Within a week > Requested By Binaya S. Request ID: DTS26-131030 Type: IT Support, Workgroup: OCE, Team: Tech Services2026-01-06T14:02:042026-02-11T15:00:112026-02-11T15:00:11false133022703378319634726160closedClosedOSEWorkgroup: OSE, Type: Data, Team: Geo, Product: AMANDA, Type: GIS Web Application2026-01-05T23:39:562026-01-05T23:42:092026-01-27T22:42:28false114594205378280212426159closedClosedTPWThis issue is to track the work done to support the Bi-Annual AGOL Clean up. ATS has identified January 15th, 2026 at 4:00 p.m as the time account changes will go into effect. - [x] Clean/consolidate provided list - [x] Send out initial notifications - [x] Review suspect accounts/accounts holding dataTeam: Geo, Type: Operations, Workgroup: TPW2026-01-05T20:41:022026-01-20T13:46:432026-01-20T13:46:43false80716478378273901526158closedClosedFinance- [x] Spreadsheet emailed from Finance staff month of: 11/03/25 - 11/30/25 - [x] Number of records being updated: 291 - [x] Format spreadsheet [(Review instructions)](https://atd-dts.gitbook.io/atd-knack-operations/warehouse-inventory-updating-journal-vouchers-jv-information) - [x] Spot check Transaction IDs, no JV information before import - [x] Import records - [x] Spot check Transaction IDs, no JV information after import - [x] Email Finance staff that update task complete Workgroup: Finance, Type: Data, Team: Apps, Product: AMD Data Tracker2026-01-05T20:13:552026-01-05T22:30:292026-01-05T22:30:29false133040608378259542426157closedClosedUrban Forestry > What application are you using? Other / Not sure > Describe the problem. Works access requested for procard utilization. > How soon do you need this? Soon — Within a week > Is there anything else we should know? Will need to create and approve procard transactions. > Requested By Olivia S. Request ID: DTS26-131025 Type: IT Support, Team: Apps, Product: Finance & Purchasing Portal, Workgroup: Urban Forestry2026-01-05T19:15:222026-01-05T23:27:512026-01-05T23:37:33false21112975, 114594205378257349426156closedClosedSBO > What application are you using? Other / Not sure > Describe the problem. System doesn't turn on properly and shows a blue screen even after multiple restarts, reached out to "V" and he had taken care of it. > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? Need laptop for working on my pending things. > Requested By David H. Request ID: DTS26-131020 Type: IT Support, Impact: 1-Severe, Workgroup: SBO, Team: Tech Services2026-01-05T19:06:102026-01-06T12:36:292026-01-06T12:36:29false138721851378235700726155closedClosedPavement Operations > What application are you using? Other / Not sure > Describe the problem. i am requesting to get a phone and landline for my office. > How soon do you need this? Soon — Within a week > Requested By Christopher B. Request ID: DTS26-131015 Type: Other, Workgroup: Pavement Operations, Team: Tech Services2026-01-05T17:48:082026-01-16T19:28:292026-01-16T19:28:29false133022703, 164183211378220450626154closedClosedOOD > What application are you using? Other / Not sure > Describe the problem. Remove two sand up desk from Susan D 's cubicle > How soon do you need this? Soon — Within a week > Is there anything else we should know? This week. Pls > Requested By Lidia M. Request ID: DTS26-131010 Workgroup: OOD, Type: Other, Team: Tech Services2026-01-05T17:00:432026-01-06T16:35:252026-01-06T16:35:25false164183211377677966026143closedClosedCSD > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. Need to restore full subscription for MS Planner > How soon do you need this? Soon — Within a week > Is there anything else we should know? As soon as possible to avoid having to recreate work by doing it in other programs first. > Requested By Preston S. Request ID: DTS26-130980 Type: O365, Workgroup: CSD, Team: Tech Services, Product: O3652026-01-02T17:06:122026-01-06T19:45:262026-01-06T19:45:26false164183211375408597626074closedClosedOOD > What application are you using? Other / Not sure > Describe the problem. Computer displays not working properly. Impacts attendance in meetings, calls. > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? today 12/22 if possible. > Requested By Amica B. Request ID: DTS25-130845 Workgroup: OOD, Type: Other, Impact: 1-Severe, Team: Tech Services2025-12-22T14:54:102025-12-22T17:04:242025-12-22T17:04:24false164183211378190969326153openAMD > What application are you using? AMD Data Tracker > Describe the problem. I was checking a signal ID record -- and noticed the signal file attachment table, doesn't show the date of the attachment, can that field be visible on the table. Additionally -- I was wondering if there a way to create and attach PDF of the new activation/mod email. For example, I am tracking some questions about WRK25-310765 Signal Modification Activation. I will like to see a copy of the info in the email in the WKR record -- in current condition, I have to go back to inbox to look for information in the email. I sent suggestion to Brian Goldberd and he was OK with me asking. > Describe the outcome you'd like to see when this feature is implemented. Centralize source of information -- less dependent of Outlook searches. Better record of work completed. > Describe any workarounds you currently have in place or alternative solutions you've considered. Back and forth between Knack and Outlook > Requested By Ivonne N. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/695bd849d67542a61c5429d1/missingdate.png) (16.44kb) Request ID: DTS26-131005 Workgroup: AMD, Team: Apps, Type: Enhancement, Product: AMD Data Tracker2026-01-05T15:30:462026-01-09T16:20:43false61209591378181978026152closedClosedVZMentioned [here](https://github.com/cityofaustin/vision-zero/pull/1916#discussion_r2661755639) and as a follow-up to https://github.com/cityofaustin/atd-data-tech/issues/26024, we should add test coverage to our entire API. Team: Dev, Need: 2-Should Have, Type: Testing, Workgroup: VZ, Product: Vision Zero Crash Data System, Type: Tech Debt2026-01-05T15:04:512026-02-19T23:30:452026-02-19T23:30:45false14793120378181417026151closedClosedVZ > What application are you using? Other / Not sure > Describe the problem. i've got a standing desk in my cubicle that you can pick up. My new cubicle space has an existing standing desk that's motorized. > How soon do you need this? Soon — Within a week > Requested By Jetal B. Request ID: DTS26-131000 Type: Other, Workgroup: VZ, Team: Tech Services2026-01-05T15:03:082026-01-06T16:43:582026-01-06T16:43:59false164183211378177379626150closedClosedPDD > What application are you using? Moped > Describe the problem. Would like to have my job title and workgroup updated based on new role. My new role is Capital Improvement Program Manager on the Project Delivery team. > How soon do you need this? Soon — Within a week > Requested By Reynaldo D. Request ID: DTS26-130995 Type: IT Support, Team: Product, Product: Moped, Workgroup: PDD2026-01-05T14:51:102026-01-05T17:52:082026-01-05T17:52:08false37249039378137847426149closedClosedParking Services > What application are you using? Other / Not sure > Describe the problem. Shared PC Svc Tag HCVS0M3, "Install" prompt for 5 Dell updates. See screenshot. Can you investigate and process remotely? Thanks! > How soon do you need this? Unsure > Requested By Guy M. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/695bb281713127c964e048b9/screenshot20260105063749.png) (45.36kb) Request ID: DTS26-130990 Workgroup: Parking Services, Type: IT Support, Team: Tech Services2026-01-05T12:48:092026-01-06T16:53:022026-01-06T16:53:02false133022703377736624526148closedClosedSMDReceived automated reminder to delete flex notes in Signs and Markings Operations PROD and reference the Flex Note Archiving wiki Ran filter on: https://builder.knack.com/atd/signs-markings/records/objects/object_172 Filter: `ISSUE_STATUS_CODE` contains `closed` `CREATED_DATE` is `before` 12/01/25 (2 months prior) Total Records: 20208 To Delete: 6823 New Total: 13385 Workgroup: SMD, Type: Data, Team: Apps, Product: SMD Data Tracker2026-01-02T22:33:062026-02-10T14:25:292026-02-10T14:25:29false133040608377736353526147closedClosedReceived automated reminder to delete flex notes in AMD Data Tracker PROD and reference the Flex Note Archiving wiki Ran filter on: https://builder.knack.com/atd/amd/records/objects/object_95 Filter: `ISSUE_STATUS_CODE` contains `closed` `CREATED_DATE` is `before` 12/01/25 (2 months prior) Total Records: 39733 To Delete: 9815 New Total: 29918 Type: Data, Team: Apps, Product: AMD Data Tracker2026-01-02T22:31:162026-02-03T14:58:492026-02-03T14:58:49false133040608377728558826146openDTSThe certificate expired in December and went unnoticed until users reported missing records. Write a DAG to check citybase health, alert airflow channel (and tag Chia) if anything other than a 200 is received. What frequency? Daily? Hourly?Workgroup: DTS, Team: Dev2026-01-02T21:31:412026-01-02T21:34:31false12474808377703680526145closedClosedSBO > What application are you using? Other / Not sure > Describe the problem. Issue with printing, printer logic install needs to be checked. "V" already checked and provided the link and installed the printers. > How soon do you need this? Soon — Within a week > Requested By Jelani M. Request ID: DTS26-130985 Type: IT Support, Workgroup: SBO, Team: Tech Services2026-01-02T19:06:142026-01-05T14:13:062026-01-05T14:13:06false138721851377691603226144closedClosedDTSNow that we have more [logging and alerts about usage of our CloudFront distribution](https://github.com/cityofaustin/atd-data-tech/issues/24145) irt austinmobility.io, we should set up a mechanism to prevent unwanted traffic and deny specific traffic if needed. We also need a solution to rate limit the CCTV resource. See https://austininnovation.slack.com/archives/CHZE6BC6L/p1767367029333029 and https://austininnovation.slack.com/archives/CHZE6BC6L/p1767626140161239 **In Scope** - Add a firewall (AWS WAF) to our distributions - We can add per distro or multi-tenant - ~probably multi-tenant but need more info on cost and setup~ - Set up WAF on a single distribution to find out more - austinmobility.io - Add same rule as CCTVWorkgroup: DTS, Team: Dev, Type: Enhancement, Type: DevOps, Product: DTS Website, Type: Snackoo 🍫2026-01-02T18:07:452026-01-09T21:12:072026-01-09T21:12:07false3653206377673219026142closedClosedUrban Forestry > What application are you using? Other / Not sure > Describe the problem. I need access to 3-1-1 in order to view incoming reports related to tree maintenance > How soon do you need this? Soon — Within a week > Is there anything else we should know? Need is for when storm occurs and transportation supervisors need administrative back up. Will be training over the coming weeks. > Requested By Olivia S. Request ID: DTS26-130975 Type: Other, Workgroup: Urban Forestry2026-01-02T16:45:312026-01-02T17:24:482026-01-02T17:25:05false49591623377671665926141closedClosedHR > What application are you using? Other / Not sure > Describe the problem. New Hire Laptop Deployment - Stella S Good morning! Stella will be attending NEO on 01/12 and 01/13, and will be stopping by Ben White (also based at Ben White) to pick up her laptop after Tuesday 01/13 orientation (sometime after lunch). Stella S Business process Specialist - reporting to Natalie Rodriguez Please let me know if you need more information. Thanks > How soon do you need this? Soon — Within a week > Is there anything else we should know? On 01/13, because that is when NEO day two ends and new hire will be at Ben White > Requested By Arturo M. Request ID: DTS26-130970 Workgroup: HR, Team: Tech Services, Type: Hardware Support2026-01-02T16:36:102026-01-12T20:57:452026-01-12T20:57:45false235511404377665694526140closedClosedROW > What application are you using? ROWPACT (ArcGIS) > Describe the problem. Segment 3288210 is within the ETJ jurisdiction (Jurisdictions Fill layer), which ROW does not manage; however, the CTN layer and OCE Streets list shows Austin as the maintenance agency. Please investigate the segment attribute data with ATPW-OCE & ATS. <img width="661" height="562" alt="Image" src="https://github.com/user-attachments/assets/8f64fe21-e880-4326-a7bb-006031915422" /> <img width="1368" height="54" alt="Image" src="https://github.com/user-attachments/assets/ef915d7e-b5a6-4f94-be26-6c3447ccf68d" /> > How soon do you need this? Soon — Within a week > Requested By Russell B. Request ID: DTS26-130965 Workgroup: ROW, Type: Data, Team: Geo2026-01-02T16:03:102026-01-06T16:33:372026-01-06T16:33:37false80716478377657109926139closedClosedVZCRIS will release version 30 on 12/31/25. We need to process any schema changes that follow from this release. [30.0 CRIS Software Release Notes_Final.pdf](https://github.com/user-attachments/files/24409094/30.0.CRIS.Software.Release.Notes_Final.pdf)Type: Data, Team: Dev, Need: 1-Must Have, Workgroup: VZ, Product: Vision Zero Crash Data System2026-01-02T15:16:512026-01-05T21:38:472026-01-05T21:38:47false14793120377653028926138closedClosedOSE > What application are you using? AMANDA > Describe the problem. Add access to Amanda > How soon do you need this? Soon — Within a week > Is there anything else we should know? To complete job duties > Requested By Michael S. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/6957db6c711180c265d581f7/ognewtpwdtsv7amandanewuseraccountjessiemorris.docx) (42.47kb) Request ID: DTS26-130960 Workgroup: OSE, Type: IT Support, Product: AMANDA, Team: AMANDA2026-01-02T14:54:082026-01-28T16:56:592026-01-28T16:56:59false49930868, 63309637377652547426137closedClosedOSE > What application are you using? AMANDA > Describe the problem. Amanda access request for my Eng Associate > How soon do you need this? Soon — Within a week > Is there anything else we should know? Need access to complete job duties > Requested By Michael S. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/6957db1205d32c143cbc8b87/ognewtpwdtsv7amandanewuseraccountasadkahn.docx) (42.22kb) Request ID: DTS26-130955 Workgroup: OSE, Type: IT Support, Product: AMANDA, Team: AMANDA2026-01-02T14:51:112026-01-28T16:56:242026-01-28T16:56:28false49930868, 63309637377365552726136closedClosedTPWAssigning Current User Roles for AGOL and ArcPro and converting that info to new User Roles for updated ESRI Licensing that starts in to 2026. User List and User data provided by ATS Andrew R. Type: IT Support, Team: Geo, Provider: ATS, Workgroup: TPW2025-12-31T20:43:582025-12-31T20:46:172025-12-31T20:46:17false114594205377309214026135openROWOn the TCP landing page, on the due-date(s) column, only show 1 due-date, and show the date of the most recent cycle.Workgroup: ROW, Team: Apps, Type: Enhancement, Product: ROW Portal2025-12-31T16:22:042026-02-27T23:31:58false67915167377307255526134closedClosedROW### Updates requested from stakeholders during 12/30/25 review meeting **Checklist:** - [x] Replace the work "Re-review" with "Re-Certification" wherever it exists. - [x] Bug: System didn't show the button to create the 1st review cycle of round 2 - [x] Draft options for viewing round grouping * Karo and Chrispin looked at this and created a visual reference for ROW [here](https://cityofaustin.sharepoint.com/sites/tpwROW/SitePages/Review-Cycles-Table-on-TCP-Case-Details-page.aspx) * Looping Tracy in via Slack - [x] Update 'Edit Active Round' message when no active round exists ---- <img width="1264" height="1060" alt="Image" src="https://github.com/user-attachments/assets/a7637f25-10df-46ce-93d8-99663733a8be" /> <img width="1628" height="980" alt="Image" src="https://github.com/user-attachments/assets/a652cd89-fe32-4ec9-9269-c6354b5f5670" /> <img width="2134" height="1120" alt="Image" src="https://github.com/user-attachments/assets/424bec31-4054-4e82-83fb-20fa49057c1e" /> <img width="1938" height="582" alt="Image" src="https://github.com/user-attachments/assets/69b8d3f1-ba84-47d5-ad42-7e9f11544934" /> <img width="1640" height="1098" alt="Image" src="https://github.com/user-attachments/assets/290d2d18-5d47-4038-998b-56f5c2871a58" /> Workgroup: ROW, Team: Apps, Need: 1-Must Have, Type: Enhancement, Product: ROW Portal, Project: TCP Review Case Management2025-12-31T16:07:452026-01-13T19:58:192026-01-16T22:01:04false67915167, 100615928193327639314169closedClosedROW### Look at the UC Epic, provide updates, and prioritize the next 3 months of UC/AMANDA work. - [x] Meeting cadence. Monthly & quarterly. Type: Meeting, Workgroup: ROW, Team: AMANDA2023-10-09T14:58:482023-10-10T18:23:342025-03-25T22:59:37false33665701, 49930868, 130776506377293791426133closedClosedTPW* Map the external sharing process in [Miro](https://miro.com/app/board/uXjVMiEiSXs=/) * Include: * Use cases * Participants * Requirements * Links (forms, information, training, other tools, Microsoft links) * Process flow from business request to external sharing fully functioning * Pain points (general + any current issues) * Anything else that is needed for success * The goal is to have the process well documented and legible; we can use this as a base for training and identify what modes of training and documentation would work bestType: Training, Team: Apps, Workgroup: TPW, Type: Sharepoint2025-12-31T14:34:252026-04-22T14:20:422026-04-22T14:20:42false67915167377143510226132closedClosedHR > What application are you using? Other / Not sure > Describe the problem. Requesting to please borrow 3 laptops on Wednesday January 7th for intakes we will be completing for the new batch of SBO Tech Trainees at Ben White. We are going to have them access their email accounts, complete any Workday tasks and complete the I9 portion of their hire process through the Equifax system. > How soon do you need this? Soon — Within a week > Is there anything else we should know? We need this on Wednesday January 7th as that is the date of the intake appointments. We would like to pick up the laptops at 9:00am and should be finished with them around 1:30-2:00pm. > Requested By Tina S. Request ID: DTS25-130950 Workgroup: HR, Type: IT Support, Team: Tech Services2025-12-30T22:27:132026-01-07T20:58:522026-01-07T20:58:52false235511404377130101426131closedClosedDTS**Internal Applications:** **NOTICE:** This application is scheduled for deprecation. A new Experience Builder application with a similar appearance and functionality is now available through the link below. **{URL}** Please update your bookmarks to ensure uninterrupted access. If you experience any issues while using the new application, please notify the DTS Geospatial Services team by submitting a [DTS Service Request](https://atd.knack.com/dts#new-service-request/). --- **Public-facing Applications:** **NOTICE:** This application is scheduled for deprecation. A new Experience Builder application with a similar appearance and functionality is now available through the link below. **{URL}** Please update your bookmarks to ensure uninterrupted access. Workgroup: DTS, Team: Geo, Type: Enhancement2025-12-30T21:12:522026-01-05T19:09:432026-01-05T19:09:44false80716478377127759826130closedClosedCSD > What application are you using? Other / Not sure > Describe the problem. Not able to connect to the G drive and access files > How soon do you need this? Urgently — Critical that this is addressed today > Requested By Shavone O. Request ID: DTS25-130945 Type: IT Support, Impact: 1-Severe, Workgroup: CSD, Team: Tech Services2025-12-30T21:00:552026-01-06T16:45:252026-01-06T16:45:25false133022703377123876026129closedClosedVZXavier reports that despited our best effort completing https://github.com/cityofaustin/atd-data-tech/issues/20671, the location polygon geometries do not appear to be currentType: Bug Report, Team: Dev, Need: 1-Must Have, Workgroup: VZ, Product: Vision Zero Crash Data System2025-12-30T20:38:422026-01-02T18:02:262026-01-02T18:02:26false14793120377120037326128closedClosedVZCreate a backup of the old location polygons so we have them for historical purposes.Team: Dev, Need: 1-Must Have, Workgroup: VZ, Product: Vision Zero Crash Data System2025-12-30T20:18:252025-12-30T20:21:172025-12-30T20:24:33false14793120377106588626127closedClosedTED### Updates to back end tables - [x] Import 500 document_template records - [x] Import 30 regulation_template records (line items) per document - [x] Create 2026-2030 records in [tr_reporting_ytd](https://builder.knack.com/atd/traffic-register/records/objects/object_28) ### Updates to Draft Builder - [x] Update field conditional rule for `Select New Regulation Document` on the [Draft Builder first page](https://builder.knack.com/atd/traffic-register/pages/scene_697/views/view_1421/form) (view_1421) to `Calendar Year is 2026` - spike for future would be to enhance the document_template with a boolean field so we don't have to update this every year - [x] Update field conditional rule for `Add this New Line Item to your Draft` on the [Step 1 - Retire Line Item](https://builder.knack.com/atd/traffic-register/pages/scene_756) (view_1564) to `Calendar Year is 2026` - [x] Update field conditional rule for `Add this New Line Item to your Draft` on the [Step 1 - Install Line Item](https://builder.knack.com/atd/traffic-register/pages/scene_757/views/view_1566/) (view_1566) to `Calendar Year is 2026` - [x] Update field conditional rule for `Add this New Line Item to your Draft` on the [Blank Install](https://builder.knack.com/atd/traffic-register/loading?redirect=/pages/scene_758) (view_1568) to `Calendar Year is 2026` ### Updates to Draft Editor - [x] Update field conditional rule for `Add this New Line Item to your Draft` on the [Step 1 - Retire Line Item](https://builder.knack.com/atd/traffic-register/pages/scene_763/views/view_1578/form) (view_1578) to `Calendar Year is 2026` - [x] Update field conditional rule for `Add this New Line Item to your Draft` on the [Step 1 - Install Line Item](https://builder.knack.com/atd/traffic-register/pages/scene_765/views/view_1581/form) (view_1581) to `Calendar Year is 2026` - [x] Update field conditional rule for `Add this New Line Item to your Draft` on the [Blank Install](http://builder.knack.com/atd/traffic-register/pages/scene_767/views/view_1584/form) (view_1584) to `Calendar Year is 2026` Workgroup: TED, Type: Data, Team: Apps, Product: Traffic Register2025-12-30T19:22:552026-01-21T14:18:412026-01-21T14:18:41false67915167377087239726126openROW### Is there a way we can batch update existing TCP cycles to a round? _If not, this is what ROW users will see on legacy cases:_ <img width="2460" height="890" alt="Image" src="https://github.com/user-attachments/assets/a9b2d939-a36b-49da-877e-67550a53be7f" />Workgroup: ROW, Type: Data, Team: Apps, Product: ROW Portal, Project: TCP Review Case Management2025-12-30T17:54:422026-01-27T17:27:27false49930868, 67915167, 100615928377085664526125openWe will create a quick reference card/guide for ROW intake to reference for help with intake features - Creating 1st review cycle - Having to use the round connection feature - other confusing things that would helpTeam: Apps, Need: 2-Should Have, Type: Documentation, Project: TCP Review Case Management2025-12-30T17:45:592026-02-26T16:12:48false49930868376792918526113closedClosedROW### We are creating a review process for Hotwire for the UC folder distribution Add Hotwire as a Reveiwer on UC Folders (all Subtypes and Worktypes) mirroring AT&T. - [ ] Process Name = Hotwire Review - [ ] Discipline = External R.O.W. Review - [ ] Assigned User: Empty/Null - [ ] All other process attributes should be identical to process AT&T (SWBT) (51142) _____________________________________________________________________________________________________________________________________ > What application are you using? AMANDA > Describe the problem. ### Add Hotwire as Reviewer on UC Folders for AULCC ### Description: Please add Hotwire (franchise utility) as a Reviewer on UC folders for AULCC, mirroring the existing configuration used for AT&T. > How soon do you need this? Soon — Within a week > Requested By Russell B. Request ID: DTS25-130915 Workgroup: ROW, Type: Other, Need: 1-Must Have, Product: AMANDA, Team: AMANDA2025-12-29T17:21:112026-02-20T17:13:572026-02-20T17:13:58false49930868, 51680715, 63309637, 167787744377084346926124openROW**On Hold** while ROW-UC team implements BlueBeam into their workflow. _(5/4/26)_ ---- > What application are you using? AMANDA > Describe the problem. ## Add Help Text to ABC Portal Manual for UC Document Visibility ## New Portal Section: ### **Viewing UC Documents in the ABC Customer Portal** ### **What’s changing:** Documents related to your application or permit processes will now be managed directly from the Document tab in AMANDA and made visible in the ABC Customer Portal when appropriate. ### **What you’ll see in the ABC Portal:** - Documents associated with a specific review or process will be visible directly in the portal. - A visual indicator (such as an icon, badge, or document count) may appear on a process to show when documents are available. - Documents will be easy to locate without needing to search through multiple records. ### **Reminder:** - Attachments and uploads will still be stored under the separate Attachments tab. Some attachments may not be visible depending on the UC case sub-type. ## Associated Ticket: #26116 > How soon do you need this? Soon — Within a week > Requested By Russell B. Request ID: DTS25-130940 Workgroup: ROW, Type: Other, Impact: 3-Minor, Product: AMANDA, Team: AMANDA2025-12-30T17:39:092026-05-04T15:19:54false49930868, 63309637377074008126123closedClosedSMD### Summary Replace individual `<Marker>` components for AGOL signs with a MapGL GeoJSON `<Layer>` to improve render performance on field devices. Related to https://github.com/cityofaustin/atd-data-tech/issues/25352 ### Background Currently, AGOL sign assets are rendered as individual React `<Marker>` components in `mapUtils.tsx`. While this works for smaller datasets, performance degrades as the number of markers increases. This is especially important to consider if we find that devices in the field experience lag when viewing areas with many sign assets. ### Proposed Solution see comment: https://github.com/cityofaustin/atd-knack-signs-markings/pull/332#discussion_r2560786977 Use a MapGL `<Source>` + `<Layer>` approach instead of individual markers: ```tsx import { Source, Layer } from "react-map-gl/mapbox"; <Source id="agol-signs" type="geojson" data={geojson}> <Layer id="agol-signs-layer" type="circle" paint={{ "circle-radius": ["interpolate", ["linear"], ["zoom"], 14, 4, 18, 8], "circle-color": "#FFD700", "circle-stroke-color": "#000000", "circle-stroke-width": 1, }} /> </Source>; ``` ### Benefits - **Performance**: Single WebGL layer handles 10,000+ features vs DOM elements per marker - **Dynamic styling**: Marker size can scale with zoom level - **Feature-based styling**: Different colors/sizes based on sign properties (e.g., sign type) - **Better for field devices**: Reduced memory and CPU usage ### References - [react-map-gl Layer docs](https://visgl.github.io/react-map-gl/docs/api-reference/layer) - [PR #1891 EMS map implementation](https://github.com/cityofaustin/atd-vz-data/pull/1891) - similar approach with icon markers ### Files to Update - `utils/mapUtils.tsx` - Replace `AGOLMarker` component and `useCreateSignPins` logic - `components/Map.tsx` - Add `<Source>` and `<Layer>` components - `app/globals.scss` - Remove `.agol-marker` styles (no longer needed) Workgroup: SMD, Type: Feature, Team: Dev, Product: SMD Data Tracker, Project: Signs Work Order Refactor2025-12-30T16:54:042026-02-12T17:28:262026-02-12T17:28:26false5697474377055522726122closedClosedATSD > What application are you using? Other / Not sure > Describe the problem. Network Issue > How soon do you need this? Urgently — Critical that this is addressed today > Requested By Yoma E. Request ID: DTS25-130935 Workgroup: ATSD, Type: IT Support, Impact: 1-Severe, Team: Tech Services2025-12-30T15:33:092026-01-05T13:38:312026-01-05T13:38:31false68443907, 133022703, 164183211377031964226121closedClosedHR > What application are you using? Human Resources Portal > Describe the problem. Please add a division titled "Legislative Affairs". Need specifically in the TPW Hire module, as this already exists in the TPW HR Portal. > Describe the outcome you'd like to see when this feature is implemented. Ability to properly sort and identify recruitment to division. > Describe any workarounds you currently have in place or alternative solutions you've considered. manually change weekly report prior to distribution to executives. > Requested By Jennifer W. Request ID: DTS25-130930 Workgroup: HR, Team: Apps, Need: 2-Should Have, Type: Enhancement, Product: Human Resources Portal2025-12-30T14:09:102025-12-30T16:15:492025-12-30T16:15:49false21112975, 170656233376857405026120closedClosedOSEWorkgroup: OSE, Type: Data, Team: Geo, Product: AMANDA, Type: GIS Web Application2025-12-29T23:55:232025-12-29T23:56:112025-12-29T23:56:11false114594205376850798026119closedClosedTPWAs more groups use tags to organize projects and to filter data for downstream visualizations, we've had many requests to add new tags like https://github.com/cityofaustin/atd-data-tech/issues/26068. To make future requests a lower lift for our dev team and to avoid creating migrations for each change, we should update the component tags and project tags tables to use DataGridPro to add, edit, and remove tags. This also moves us closer to allowing a subset of editors (leads and others) to create tags themselves in the future if ever needed. **In Scope** - **Roles:** Only admins should be able to do anything beyond reading - Update component tag and project tag tables to use DataGridPro and `DataGridActions` to add, edit, and remove (soft-delete) tags - Component tags table - Editable columns: `name`, `type` - Project tags table: - Editable columns: `name`, `type`, `slug` - Display-only columns: `full_name` (generated column) - Use `DataGridToolbar` and move "Copy Link" button to the `primaryActionButton` position - Use [this transform pattern](https://github.com/cityofaustin/atd-moped/pull/1727#discussion_r2600345498) so we can move closer to an abstracted DataGridPro component that takes two functions: one for transforming data to grid format and another for transforming grid format to mutation format **Bonus** - Looking for this work to start a Moped DataGrid component that abstracts props and configuration that we use across all our tables like `sx={dataGridProStyleOverrides}`, `density="comfortable"`, `hideFooter`, and more - ~Explore v8's `actionHandlers` to organize CRUD handlers https://mui.com/x/react-data-grid/editing/#full-featured-crud~ Moved to https://github.com/cityofaustin/atd-data-tech/issues/27502 - ~Appears to use React-native features and not limited to v8 but not 100% sure~ Team: Dev, Need: 2-Should Have, Type: Enhancement, Product: Moped, Workgroup: TPW2025-12-29T22:59:552026-03-26T15:02:512026-03-26T15:02:51false5697474376791413726112closedClosedVZImmediately after we do https://github.com/cityofaustin/atd-data-tech/issues/20671 we need to: 1. Run the AGOL location helper script to load all polygons 2. reprocess the location ID assignments for crashes, non-CR3s, AFD incidents, and EMS incidents (SQL below) 3. refresh the location crashes view: `refresh MATERIALIZED view location_crashes_view;` (we do have a DAG that does this hourly)Team: Dev, Workgroup: VZ, Product: Vision Zero Crash Data System2025-12-29T17:13:112025-12-29T18:19:272025-12-29T18:21:40false14793120318560813923333closedClosed> _This issue was auto-created as part of the Zenhub sub-issues migration. It contains a part of all the sub-issues of cityofaustin/atd-data-tech#16888. For more details see [this post](https://changelog.zenhub.com/migration-of-epics-projects-to-sub-issues-313645)._2025-06-29T00:19:552025-06-29T00:19:562025-06-29T00:19:56true376841251926118closedClosedSMDUpdate inventory_transactions object with fields missing after comparing to AMD Data Tracker and add a table of inventory transactions to the inventory item details page ## [`inventory_transactions` table](https://builder.knack.com/atd/amd/records/objects/object_36) updates * [SMD TEST inventory_transactions](https://builder.knack.com/atd/test--2025-oct-21--signs-and-markings-operations/records/objects/object_36) ### New Fields - [x] Add `Txn Status` multichoice field - Complete - Cancelled - [x] Add `Transaction Type` multichoice field - Restock - Checkout - Return - [x] Add `Transaction Multiplier` number field with these conditional rules <img width="500" alt="Image" src="https://github.com/user-attachments/assets/c86d8306-0fe3-476b-ba60-7d0b9de16bd0" /> <img width="500" alt="Image" src="https://github.com/user-attachments/assets/6130dab2-23ed-44d2-9af5-4f4fe67ea11c" /> - [x] Add `Txn Amount` equation field - {Quantity}*{Transaction Multiplier} ### Update fields - [x] Add `Sign Shop` option to Warehouse field ## [Inventory Item Details](https://builder.knack.com/atd/signs-markings/pages/scene_1618) Page Updates * SMD Test Environment [Link](https://builder.knack.com/atd/test--2025-oct-21--signs-and-markings-operations/pages/scene_1618) - [x] Add inventory_transactions tables connected to the inventory item <img width="1000" alt="Image" src="https://github.com/user-attachments/assets/f6b975ff-f2a4-405b-915b-b5f394c3220c" /> --- - [ ] Do we need Transaction Date? - [ ] Do we need Notes? Workgroup: SMD, Type: Feature, Team: Apps, Product: SMD Data Tracker, Project: SMD Warehouse Inventory2025-12-29T21:52:572026-02-04T16:10:132026-02-04T16:10:13false100615928376834232126117closedClosedSMD### TABLE - [x] Create Inventory_transactions table and form on sign fab details page ([Test Link](https://builder.knack.com/atd/test--2025-oct-21--signs-and-markings-operations/pages/scene_1386)) <img width="2164" height="556" alt="Image" src="https://github.com/user-attachments/assets/736537cb-ab1a-40d3-9bca-a86662579acf" /> - Field in SMD is Warehouse (labeled Source in the table) - [x] Created an `Issued To `connection on the inventory_transaction record - [x] Created a `Modified By` connection on the inventory_transaction record - [x] Cancel form to cancel transaction from table column **Knack Label to Field** * Item =` inventory_items> INVENTORY_ITEM` * Quantity = `QUANTITY` * Source = `Warehouse` * Issued To = new `Issued To` connection * Date = `MODIFIED_DATE `(set at both add item, edit item, and cancel item) * Type = `Transaction Type MC` * Status = `Transaction Status MC` **Edit Form** * Includes `Item` and `Quantity` * Should other fields be included? **Cancel Form** * Display rule: if **Cancelled** = Yes, hide value --- ### FORM - [x] Form record rules for transaction created: - Source is `Warehouse`- see screenshot - in SMD the field is `Warehouse`, set to Signs and Markings (should this be something else? SIgn Shop?) - Issued to is logged in user - Issued date is current date and time - using Created Date - Type is `Checkout` - Status is `Complete <img width="663" height="730" alt="Image" src="https://github.com/user-attachments/assets/5a3cfa15-43b7-4aec-855d-e8e6bd39edbc" /> - [x] Edit form to edit transaction <img width="500" alt="Image" src="https://github.com/user-attachments/assets/e1312e6f-fca2-461d-9bb8-582979bc6a58" /> - Note: not including Source (Warehouse) in form (set with record rule); not including Comment (field does not exist) --- ### PAGE RULES - [x] Show/hide invoice items table and form on sign fab details page based on if it's Sign Type "Routine" - If Sign Type is Routine, hide invoice items table and form - If Sign Type is not Routine, show invoice items table and form Workgroup: SMD, Type: Feature, Team: Apps, Product: SMD Data Tracker2025-12-29T21:06:492026-02-04T15:00:482026-02-04T15:00:48false100615928376820643626116openROWIce Boxed for future ECM Implementation --- > What application are you using? AMANDA > Describe the problem. ### Enhance AMANDA Processes to Support Document tab Visibility on ABC Customer Portal ### Description: This enhancement would improve integration between AMANDA Documents (Document tab) and the ABC Portal by leveraging the Document tab as the single source of truth for process-related documents, while ensuring appropriate visibility to customers. Instead of attaching documents directly to processes, documents would remain in the Document tab, but be clearly associated with specific processes and visible to customers in the ABC portal when applicable. > Describe the outcome you'd like to see when this feature is implemented. ### Document Tab Enhancements (AMANDA): - Allow documents in the Document tab to be viewable via the ABC Portal. - Consider a visual indicator in the ABC portal to show when related documents are available (e.g., icon, badge, or count). ### Considerations: - Security and permissions to ensure only appropriate documents are visible to customers. - Impact on existing UC folders and existing documents already stored in the Document tab. - Whether visibility should be configurable by document type or status. > Describe any workarounds you currently have in place or alternative solutions you've considered. When a reviewer generates a document during a review and wants it associated with a specific process, they must download the document and then re-upload it as a separate attachment or duplicate record. This manual step is inefficient and increases the risk of errors or inconsistencies. > Requested By Russell B. Request ID: DTS25-130925 Workgroup: ROW, Need: 2-Should Have, Type: Enhancement, Product: AMANDA, Team: AMANDA2025-12-29T19:51:102026-02-13T20:22:31false49930868, 63309637376819886626115closedClosed St Elmo ## Device & User Information (first name and last initial, no last names) Dell box & Unknown ## What's the problem? Need to check and track the delivery box which needs to be delivered. ## What did you do to resolve the issue Have checked today and see that we still didn't receive the box. Will make sure to check it with front office and drop off accordingly.Type: IT Support, Team: Tech Services, Type: Hardware Support2025-12-29T19:46:382025-12-30T19:55:012026-01-16T00:40:47false133022703376813015226114closedClosedROW### DESCRIPTION: As an Amanda Application, I want the option to add a ROW Contractor and Responsible Party when People Details are enabled for add & edit, to prevent application processing delays caused by missing information. ### FOLDERS/SUBTYPES/WORKTYPES: 1. RW/TURP/ All Worktypes ### ACCEPTANCE CRITERIA: 1. Update the Partner Department Name (75075) dropdown options to the following for all Subtypes and Worktypes of future UC Folders. 2. Alphabetize the list options in the dropdown by the Acronym in ascending Order. 3. The existing behavior of the dropdown must remain unchanged. 4. Note: - No updates needed to the existing Folders. - No Impacts on Reports. **Requested List Options:** <img width="1184" height="443" alt="Image" src="https://github.com/user-attachments/assets/56e596c4-30f9-430d-a7c9-fcab7b6ab48c" /> **Existing List Option:** <img width="526" height="267" alt="Image" src="https://github.com/user-attachments/assets/9a655f40-45a6-44b9-a0fa-af5af1ba8af8" /> _____________________________________________________________________________________________________________________________________ > What application are you using? AMANDA > Describe the problem. ### Update Partner Department Name (75074) Dropdown Values on the UC Folder ### Description: Update the Partner Department Name (75074) info field dropdown values to match the attached list. [PartnerDeptName.List.Rebrand_FY26.xlsx](https://github.com/user-attachments/files/24386082/PartnerDeptName.List.Rebrand_FY26.xlsx) > How soon do you need this? Soon — Within a week > Requested By Russell B. Request ID: DTS25-130920 Workgroup: ROW, Type: Other, Impact: 2-Major, Need: 1-Must Have, Product: AMANDA, Provider: LaunchIT, Team: AMANDA2025-12-29T19:09:072026-03-11T13:37:082026-03-11T13:37:08false49930868, 51717169, 63309637, 167787744375772013126090closedClosedSBO > What application are you using? Other / Not sure > Describe the problem. I have 3 desktop computers that are not working > How soon do you need this? Soon — Within a week > Is there anything else we should know? Staff needs to access timesheets and maximo daily. > Requested By Patricia M. Request ID: DTS25-130860 Type: Other, Workgroup: SBO, Team: Tech Services2025-12-23T15:24:132025-12-23T17:10:442026-01-30T15:28:12false68443907, 133022703, 138721851376786498726111openSUTD, OCE, SBONewly created sidewalk assets are missing location IDs. We found out during the initial import process, they ran a process to join location IDs to the assets, but as new assets have been added the locations are not getting populated. In the future we will manually need to run this process and familiarize ourselves with what this process was. ### Assets Impacted - Bridges - Alleys - Sidewalks ### To generate Location IDs Location IDs should be added to the MAINT and there's a process on the ATS side that pushes Maint updates to MaxProd - For assets associated to street segment IDs: - Bring location IDs from the street segment - For assets not associate to street segment IDs: - Join asset to the nearest street segment ID - Bring location IDs from the street segment Type: Data, Team: Geo, Product: Maximo, Workgroup: OCE, Workgroup: SUTD, Workgroup: SBO2025-12-29T16:48:382026-02-02T19:46:37false80716478376785234426110openROW**INC0568772** submitted to ATS on 5/4/26 ---- ### Show the folder RSN on the landing page for "My Permits" - Requested by Pepper during Dec UC Prioritization - Name the column `FolderRSN / RowID` <img width="2256" height="1602" alt="Image" src="https://github.com/user-attachments/assets/884c1e56-e458-45a8-b7f5-8281266644b0" />Workgroup: ROW, Need: 2-Should Have, Type: Enhancement, Product: AMANDA, Provider: ATS, Team: AMANDA2025-12-29T16:43:032026-05-11T19:00:16false49930868, 63309637376782725126109closedClosedROWPer #25987, the folder process statuses need to be updated to the correct status (the last process attempt) [UC.permits.-.Closed.processes.-.in.last.60.days.csv](https://github.com/user-attachments/files/24370981/UC.permits.-.Closed.processes.-.in.last.60.days.csv)Workgroup: ROW, Type: Bug Report, Need: 2-Should Have, Product: AMANDA, Provider: LaunchIT, Team: AMANDA2025-12-29T16:33:072026-01-22T17:20:102026-01-27T23:58:46false51680715, 63309637376774586526108closedClosedOPM > What application are you using? Other / Not sure > Describe the problem. Application is the shiny new Performance Measure Inventory - I'm trying to add in our the Project Connect KPIs, but I'm not able to tag them as Project Connect since that isn't a "Reporting Channel" option. Could we please get "Project Connect KPI" added as an option in the Reporting Channel field? Screenshot of the field I'm referring to is attached. > Describe the outcome you'd like to see when this feature is implemented. I'll be able to enter and tag a new set of measures accurately. > Describe any workarounds you currently have in place or alternative solutions you've considered. For now I'm just not entering the data! > Is there anything else we should know? I'd like this in the next couple of weeks (by 1/16 if possible) - executives have asked that we start including Project Connect in things, but haven't provided an expected timeline. Let me know if there are any additional pieces of information that I can provide, and thank you as always for your help! > Requested By Rachel V. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/6952a49d2e0a833bea9149c3/performancemeasureinventoryreportingchannels.png) (5.63kb) Request ID: DTS25-130910 Team: Apps, Need: 2-Should Have, Type: Enhancement, Workgroup: OPM2025-12-29T15:57:072026-01-07T14:51:292026-01-07T14:51:29false61209591, 110200023376772094926107closedClosedROW > What application are you using? Other / Not sure > Describe the problem. Need portable mouse > How soon do you need this? Flexible — An extended timeline is OK > Requested By Jamie A. Request ID: DTS25-130905 Workgroup: ROW, Type: Other, Team: Tech Services, Type: Hardware Support2025-12-29T15:45:262025-12-29T16:09:132025-12-29T16:09:13false164183211376770142226106closedClosedOPM > What application are you using? Other / Not sure > Describe the problem. For Tech Services. User cannot login to her Windows computer. She changed her Windows password already but this does not allow her to log in to her laptop. User is remote today but can come into the office if needed. > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? ASAP - User needs access to laptop to work > Requested By Alondra G. Request ID: DTS25-130900 Type: IT Support, Impact: 1-Severe, Workgroup: OPM, Team: Tech Services2025-12-29T15:36:102025-12-29T19:09:252025-12-29T19:09:29false68443907, 133022703376736767126105closedClosedSBO > What application are you using? ArcGIS > Describe the problem. Property Profile (desktop) does not show the search result on the map. See attached. > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? Essential for daily work load. > Requested By Monika S. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/69527c82afc3e1940bc68a66/screenshot20251229070423.jpg) (324.53kb) Request ID: DTS25-130895 Type: Map Request, Impact: 1-Severe, Team: Geo, Workgroup: SBO2025-12-29T13:06:082026-01-15T22:36:582026-01-15T22:36:58false114594205376396141426104closedClosedSBOUsername: Vincent S Device Serial Number: D4VGC7NF2V Profile: SBO Location: ST. ELMO -------------------Before doing anything ensure that both the device and case are labeled---------------------- Send message "We need to migrate your Apple devices to a new system, which will require a factory reset. Please make sure to back up your data beforehand. When would be a convenient time next week for you to turn in one of your devices?" Steps to move the Device from Airwatch to Intune: 1. Send a ticket to CTM to have Device created in Intune include Serial number and Profile 2. unenroll the Device from airwatch . Log into Airwatch and look the device up (it might be under TPW, ATD, PWD, CIO) 3. Under more actions tab select "Enterprise Wipe" ensure that the "Prevent reenrollment" is checked (The city apps should disappear) 4. reset the device A,. Place one of the ipads used to mirror the client ipad next to the client ipad B. Follow the prompts t if it asks you to log in again the device is still in Airwatch C. One the device is set up have the user log into company portal. Type: Operations, Type: Mobile Device Support (MDM), Workgroup: SBO, Team: Tech Services2025-12-26T20:18:002026-01-16T14:51:102026-01-16T14:51:10false133022703, 138721851376387785426103closedClosedTEDUsername: Mario P Device Serial Number: HF23HN423V Profile: TED Location: CAMERON - -------------------Before doing anything ensure that both the device and case are labeled---------------------- Send message "We need to migrate your Apple devices to a new system, which will require a factory reset. Please make sure to back up your data beforehand. When would be a convenient time next week for you to turn in one of your devices?" Steps to move the Device from Airwatch to Intune: 1. Send a ticket to CTM to have Device created in Intune include Serial number and Profile 2. unenroll the Device from airwatch . Log into Airwatch and look the device up (it might be under TPW, ATD, PWD, CIO) 3. Under more actions tab select "Enterprise Wipe" ensure that the "Prevent reenrollment" is checked (The city apps should disappear) 4. reset the device A,. Place one of the ipads used to mirror the client ipad next to the client ipad B. Follow the prompts t if it asks you to log in again the device is still in Airwatch C. One the device is set up have the user log into company portal. Workgroup: TED, Type: Operations, Type: Mobile Device Support (MDM), Team: Tech Services2025-12-26T19:01:522026-01-23T13:56:542026-01-23T13:56:54false68443907, 133022703, 164183211376369757526102openROW > What application are you using? Right of Way Portal > Describe the problem. This is a preliminary ticket to update the RW Valet work types in the AB+C Portal and the AMANDA backend with updated information and fields. > Describe the outcome you'd like to see when this feature is implemented. Modernized valet application process that removes the need for a PDF application form. > Describe any workarounds you currently have in place or alternative solutions you've considered. N/A > Requested By Kyle K. Request ID: DTS25-130890 Workgroup: ROW, Need: 3-Could Have, Type: Enhancement, Product: AMANDA, Team: AMANDA2025-12-26T16:21:122026-02-25T17:10:38false49930868, 63309637375872243926101closedClosedTPWWe currently use `moped_proj_funding` to create the funding CTE in the `project_list_view` database view that is used in the UI projects table, in our Power BI data integration, and by other views like the components view for AGOL. **In Scope:** - Update `project_list_view` to get the same funding info from `combined_project_funding_view` depending on whether a project's funding sync is on or off - See the lateral join for project status updates that is similar Team: Dev, Need: 1-Must Have, Type: Enhancement, Product: Moped, Workgroup: TPW, Project: Pull eCAPRIS Funding Data2025-12-23T22:30:082026-01-29T16:05:532026-02-24T18:27:57false37249039375863383226100closedClosedOPM > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. Hello again! This is part 2 of an earlier request for support with the FY26 TPWstat Enhancements. We would like to connect to MOPED so that Project Delivery's dashboard has a live map of their projects. I've reached out to Cody to determine which projects he would like displayed. > How soon do you need this? Flexible — An extended timeline is OK > Is there anything else we should know? We would need this on or before Friday, January 9th but can stretch it out until the Friday January 16th. We'd like to give Division Managers at least 1 week to review their updated reports before they present on Wednesday, January 28th. > Requested By Adriana M. Request ID: DTS25-130885 Type: Business Intelligence, Team: Data Science, Workgroup: OPM, Product: Power BI2025-12-23T21:39:082026-01-08T19:24:402026-01-08T19:24:40false30810522375862176526099closedClosedAMD > What application are you using? AMD Data Tracker > Describe the problem. I am going to process inventory for the months of January 2026 -- I will like to create a "copy" of current request page with some changes. I dont want to mess up the current pages because this is just for a test -- just need different columns in the table and a couple of fields added to search option (if possible). Would like to see total cost, TK and buyer FDU instead of lead/tech info. I need definition info on existing "filtered" top buttons. Might need new report, can we meet soon. Thanks. > How soon do you need this? Soon — Within a week > Requested By Ivonne N. Request ID: DTS25-130880 Workgroup: AMD, Type: Other, Team: Apps, Product: AMD Data Tracker2025-12-23T21:33:082026-01-13T22:43:322026-01-16T22:01:03false21112975375849871926098closedClosedOSE > What application are you using? ArcGIS > Describe the problem. In OSE experience builder, under film permits layer. Pop out needs some information hidden. Remove: APPLICANT_ADDRESS APPLICANT_EMAIL APPLICANT_NAME APPLICANT_PHONE CHANGED_DATE CONTACT_ADDRESS CONTACT_EMAIL CONTACT_NAME CONTACT_PHONE CONTRACTOR_ADDRESS CONTRACTOR_EMAIL CONTRACTOR_NAME CONTRACTOR_PHONE CREATED_BY CREATED_DATE FOLDERWORKTYPE MANAGER_EMAIL MANAGER_NAME MANAGER_NUMBER MANAGER_PHONE MODIFIED_BY MODIFIED_DATE SEGMENT_ID SHAPE__Length SHAPE_LEN STATUSCODE SUBCODE WORKCODE > How soon do you need this? Flexible — An extended timeline is OK > Is there anything else we should know? No set time. Work in progress for application. > Requested By Kris N. Request ID: DTS25-130875 Workgroup: OSE, Type: Data, Team: Geo, Type: GIS Web Application2025-12-23T20:33:092026-04-28T19:38:532026-04-28T19:38:53false114594205375818961726097closedClosedSBO St Elmo ## Device & User Information (first name and last initial, no last names) Desktops & Multiple ## What's the problem? Need to check the IT lab workstations and ensure the condition ## What did you do to resolve the issue Type: IT Support, Workgroup: SBO, Team: Tech Services, Type: Hardware Support2025-12-23T18:30:072025-12-26T17:15:202026-01-16T00:40:46false133022703375478358726077closedClosedHRJennifer's Request: how to pull a "completion report" for the Employee Designation acknowledgements.Workgroup: HR, Team: Apps, Type: Reports, Product: Human Resources Portal2025-12-22T18:24:052026-01-21T18:55:402026-01-21T18:55:40false21112975, 170656233330149389524047closedClosedOOD ## Device & User Information (first name and last initial, no last names) Gilda P. ## What's the problem? - ms authenticator not sending codes. ## What did you do to resolve the issue Workgroup: OOD, Type: IT Support, Type: Mobile Device Support (MDM), Team: Tech Services, Type: Hardware Support2025-08-07T18:28:062025-08-08T12:58:452026-01-16T00:56:09false133022703375814199726096closedClosedDTSWe have infrastructure that is used to cache and securely serve profile images, but only two out of 200+ production users (besides DTS staff) use this feature. We can make some small changes to discontinue maintaining the code, infrastructure, and security of it. **In Scope:** - Remove code: - [x] `moped-auth/cloudfront-cognito-at-edge` which is the Node Lambda authorizer code - [x] `.github/workflows/atd_moped_cloudfront_cognito.yml` which is the workflow to deploy the authorizer function - [x] `.github/workflows/aws-moped-cognito-edge-helper.sh` which is the helper script invoked by the workflow - [x] Lambda@Edge section of `moped-auth/README.md` - [x] `REACT_APP_AWS_CLOUDFRONT` in /Users/atd/atd/atd-moped/moped-editor/.env-cmdrc (also see src/config.js) - [x] Update `CDNAvatar` React component to always render initials and rename to `Avatar` - [x] Remove picture from data that populates `userDbData` - [x] Remove UI for uploading and deleting profile pictures (shows at `/moped/account` path) - Remove AWS Lambdas: - [x] [atd-moped-cloudfront-auth-staging](https://us-east-1.console.aws.amazon.com/lambda/home?region=us-east-1#/functions/atd-moped-cloudfront-auth-staging) - [x] Remove behaviors tied to S3 origin - [x] Then, remove S3 origin - [x] [atd-moped-cloudfront-auth-production](https://us-east-1.console.aws.amazon.com/lambda/home?region=us-east-1#/functions/atd-moped-cloudfront-auth-production) - [x] Remove behaviors tied to S3 origin - [x] Then, remove S3 origin - Remove other AWS resources: - [x] [CloudFront distribution](https://us-east-1.console.aws.amazon.com/cloudfront/v4/home?region=us-east-1#/distributions/E19DH4ZB9BB8VF) used for Local and deploy previews (SSL cert not even renewed) - [x] [ACM Cert (not renewed anyways)](https://us-east-1.console.aws.amazon.com/acm/home?region=us-east-1#/certificates/11f44e35-42c6-4d48-aafd-f90a297fcf52) - [x] Add a comment to the `picture` column of the `user` table that says "Column deprecated on <Month/Year> and was used for pointing to S3 paths" - ~Close our [lingering dependabot PR](https://github.com/cityofaustin/atd-moped/pull/1684) since we won't need to fix~ Done ✅ See https://github.com/cityofaustin/atd-moped/pull/1771#issuecomment-3880921059 **Bonus:** - [x] Update the `moped-auth` folder to `auth` and update the folder reference in the Cognito pre-token hook Lambda deployment workflow **Out of scope:** - Removing any existing images from S3 - Removing the `picture` column from the `user` table so we can still trace existing images to S3 - Removing anything from AWS Route53 (moped-pr-local is already removed)Workgroup: DTS, Team: Dev, Product: Moped, Type: Tech Debt2025-12-23T18:08:232026-03-30T15:29:122026-03-30T15:29:17false37249039375809762326095closedClosedSUTD > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. I am experiencing an issue where the spell check feature is not available in PowerPoint when I use it on my desktop or through SharePoint. Could you please assist me with this issue. > How soon do you need this? Urgently — Critical that this is addressed today > Requested By Ali J. Request ID: DTS25-130870 Type: Other, Impact: 1-Severe, Team: Apps, Workgroup: SUTD, Team: Tech Services, Product: O3652025-12-23T17:48:092025-12-26T15:20:372026-01-30T15:28:11false133022703375807766526094closedClosedMobility Services# Background We need to clarify how comments will work within the Operating Authority application system. Coordinate with the Mobility Services Team to decide: 1. whats communicated through knack 2. What's communicated through email 3. How these communications are logged in Knack Team: Product, Workgroup: Mobility Services, Product: Mobility Services Portal2025-12-23T17:38:192026-01-26T16:28:082026-01-26T16:28:08false7612723375807177026093closedClosedMobility Services# Background Based on the conversation we had with the Mobility Services team during our Sprint Review meeting on 1/8, they'd like to have the Operating Authority system set up to with support for the following application statuses: Operating Authority Application Statuses - In Progress; applicant has created an application but it hasn't been submitted and they can edit the application - Submitted; applicant can no longer edit the application - Ready for Review; Application has been paid / notarized - Under Review; Application has been assigned to a reviewer - Requires Action; Applicant can add missing information and resubmit if needed - Final Review - Approved; Operating Authority Approved - Declined; Mobility Services declines - Expired; 30 days after they've paid - Cancelled; Applicant cancels Review the Miro Concept linked below with the Mobility Services team to see if this would work for them. [Miro Notes](https://miro.com/app/board/uXjVNj7uM5A=/?moveToWidget=3458764652964128999&cot=14) [Miro Concept](https://miro.com/app/board/uXjVNj7uM5A=/?moveToWidget=3458764639915281901&cot=14)Team: Apps, Team: Product, Workgroup: Mobility Services, Product: Mobility Services Portal2025-12-23T17:35:142026-02-27T21:20:382026-02-27T21:20:38false31259724375805633126092closedClosedMobility Services# Background We want to use Access Codes to enable Operating Authority applicants to invite additional applicants to collaborate on an application. There's a current solution that uses prime numbers to generate codes that we'd like to make more secure. # Question - Would alphanumerical or another pattern be more secure? - Should access codes expire based on application tasks or based on a task? - How often should codes expire? (7-10 days, less urgent than an account sign-in situation)Team: Apps, Workgroup: Mobility Services, Product: Mobility Services Portal2025-12-23T17:27:422026-01-15T21:37:032026-01-16T22:02:05false31259724375791431926091closedClosedOPM > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. Hello! Thank you for your help with this. OPM has started an effort to update (& automate where possible) the TPWstat reports in preparation for FY26 reporting! We are meeting with Division Managers to discuss what visuals/metrics they'd like to change and we'd love DTS's support in automating visualizations (where possible). I have started a charter for this project and would like to add you all as well (need to review with Jewelee + Rachel still). Our timeline is roughly like so: • December - Meet with Capital Projects group DMs + work on updates • January - Meet with Operations group DMs + Finish updates for Capital Projects reports & present at TPWstat • February - Meet with Planning & Dev group DMs + Finish updates for Operations reports & present at TPWstat • March - Finish updates for Planning & Dev reports & present at TPWstat In December, we met with most of the DMs reporting in the Capital Projects TPWstat (see notes in the sub-pages here) and have identified a few items we'd like support with. THIS REQUEST SPECIFICALLY IS ABOUT: Bond Spending Visualizations (& other spending too) connections: Jim would like to see a Red, Yellow, Green rating system to indicate bond spending / financial health. Several of the DMs in this reporting group report their team's bond spending and we'd like to incorporate the RYG system there - could we tie into the data sources for the "TPW Bond Spending" dashboard? Could we also do this for grant spending? I am open to the approach for this! We are still figuring out the parameters for the RYG system when it comes to bond spending so TBD on this piece. Initially thinking: Green = Planned spend target met Yellow = just a little below target Red = really below target (again, TBD what the parameters are) --- I read through the OPM Sprint Review notes and appreciate the context. A little meeting or chat would be helpful to know 1) how we can connect to the data source you guys are connected to and 2) lift and shift the calculations where possible. > How soon do you need this? Flexible — An extended timeline is OK > Is there anything else we should know? We would need this on or before Friday, January 9th but can stretch it out until the Friday January 16th. We'd like to give Division Managers at least 1 week to review their updated reports before they present on Wednesday, January 28th. > Requested By Adriana M. Request ID: DTS25-130865 Type: Other, Team: Data Science, Workgroup: OPM, Product: Power BI2025-12-23T16:36:122026-01-08T19:41:422026-01-08T19:41:42false30810522193322770014168closedClosedSMD, DTSWorkgroup: SMD, Workgroup: DTS, Type: Data, Team: Geo2023-10-09T14:33:032025-08-08T16:24:282025-08-08T16:24:29false121889892375769471726089closedClosedHR > What application are you using? Other / Not sure > Describe the problem. We were hoping to have some IT coverage to help the SBO trainees log into the computers and assist any trainees who may be having trouble. We would also like to see if we can have at least two laptops for the trainees to use to complete their new hire trainings in case the desktops aren't all working. We will need this assistance on Thursday, January 29, 2026, at 9:30 a.m. at the LRC (5202 Ben White, room 243), we are expecting 16 trainees. Please let us know if any additional information is needed. We also are requesting 3 or 4 additional laptops. Thanks! > How soon do you need this? Unsure > Is there anything else we should know? Just need someone in person on Jan 29, 2026 at 9:30 AM. > Requested By Mariah D. Request ID: DTS25-130855 Workgroup: HR, Type: IT Support, Team: Tech Services2025-12-23T15:15:282026-01-27T21:07:132026-01-27T21:07:13true133022703, 164183211375569682026088open### DESCRIPTION: As Amanda system, when any redistribution attempt is saved on a “UC Distribution” process then auto update the attempt comment with the distribution attempt count. ### USER ROLES: UC Case Managers ### FOLDER/SUBTYPE/WORKTYPE: UC/All Subtypes/All Worktypes ### ACCEPTANCE CRITERIA: 1. When UC Team updates the “Review Due Date” field in the UC Distribution Process Info section to the next meeting’s date, then reflect the same date as the Meeting Date on the info tab. 2. When the UC Team adds a corresponding Redistribution attempt to the “UC Distribution” process and saves it, - Default the Attempt Comment with distribution attempt count # (representing the Cycle#). - Update the Attempt Comment with verbiage - "Review Cycle #[n]" - Updates the Folder status to "In Review" in Amanda and Citizen. - Add new corresponding review processes in Open status and increment its Cycle count.Impact: 3-Minor, Need: 1-Must Have, Product: AMANDA, Team: AMANDA, Project: UC Resubmittals2025-12-23T01:18:082026-05-06T17:16:41false51717169, 167787744375569612426087open### DESCRIPTION: As Amanda system, update the Folder status and Process Status and send email notifications when corresponding attempts are added to the Web Application Acceptance Process after the UC application is resubmitted from Resubmittal Incomplete Status. ### USER ROLES: UC Case Managers ### FOLDER/SUBTYPE/WORKTYPE: UC/All Subtypes/All Worktypes ### ACCEPTANCE CRITERIA: 1. When the WAA process is accepted, - Update the Folder status to PENDING, - Update the Process status to CLOSED - Follow the existing logic and send the existing Email notification. - Do not create any new processes that usually create when the initial WAA process is Accepted. - Remove Ended Date on Application Review Process. - Update the Application Review Process status to OPEN. 2. When the WAA process is Rejected, - Update the Folder status to CLOSED (ADMIN CLOSED once the issue #26803 to update to Admin Closed is addressed) - Update the Process status to REJECTED. - Follow the existing logic and send the existing Email notification. 3. When Department Comments attempt is added to the WAA process, - Retain the existing folder status. - Update the Process status to OPEN. - Follow the existing logic and send the existing Email notification. <img width="1431" height="751" alt="Image" src="https://github.com/user-attachments/assets/ad359de6-0c89-4dc4-bf98-250de2912fd9" /> <img width="1874" height="985" alt="Image" src="https://github.com/user-attachments/assets/9371adf6-4cf0-4303-8932-29b7266563f2" /> <img width="708" height="264" alt="Image" src="https://github.com/user-attachments/assets/b2ba6930-2db2-4f31-b9b2-f4a821734a76" /> Impact: 3-Minor, Need: 1-Must Have, Product: AMANDA, Team: AMANDA, Project: UC Resubmittals2025-12-23T01:17:392026-05-06T17:01:34false51717169, 167787744375565934626086open### DESCRIPTION: As a system, capture all field updates in the Comments tab upon resubmission of a UC Application, so that the UC case managers can easily review changes without navigating the full set of information fields. ### USER ROLES: - UC Case Managers ### FOLDER/SUBTYPE/WORKTYPE: - UC/All Subtypes/All Worktypes ### ACCEPTANCE CRITERIA: 1. When the UC Application is resubmitted on the Citizen portal, show updated field and its details in the Comments tab in Amanda. 2. On the Comments Tab, show the following information in a tabular format. - Info field: Display the info field description - Previous Value: Display the previous value of the info field. - Current Value: Display the updated value of the info field. 3. Upon next resubmission, do the following. - Add the new comments. - Retain the previous comments. 4. Upon Every resubmission, - Display comment date (same as the date of resubmission) - Display the latest comment first. 6. Property changes will be captured in the Property audit log. 7. People changes will be captured in the People audit log. 8. New Attachments will be added under the attachments tab. - Display the latest Attachment first.Impact: 3-Minor, Need: 1-Must Have, Product: AMANDA, Team: AMANDA, Project: UC Resubmittals2025-12-23T00:52:152026-02-25T15:33:35false51717169, 167787744375565898926085open### DESCRIPTION: As a system, update the existing fields and attachments upon resubmission of a UC application, so that manual updates by the UC case manager can be avoided. (Swapna and Priya) ### USER ROLES: - UC Case Managers ### FOLDER/SUBTYPE/WORKTYPE: - UC/All Subtypes/All Worktypes ### ACCEPTANCE CRITERIA: When the UC Application is resubmitted on the Citizen portal, do the following in Amanda. 1. Update the application status to "Internet Pending" 2. System retains the last process status of all existing processes. 5. Any field value that was updated during resubmission will auto update on the folder in Amanda. - People - Property - Info fields etc. 2. No application Fees will be charged. 3. New Workbook will not auto create/generate.Impact: 3-Minor, Need: 1-Must Have, Product: AMANDA, Team: AMANDA, Project: UC Resubmittals2025-12-23T00:51:562026-04-23T14:29:29false51717169, 167787744375476911926076closedClosedEnforcement Services > What application are you using? Parking Enterprise Portal > Describe the problem. I would like to add a new vehicle to the vehicle list; however, I am unable to enter all required information because there is no field available to add the vehicle model. > How soon do you need this? Soon — Within a week > Requested By Error :( [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/69498aeba7a74e30de241fd9/screenshot20251222121440.png) (39.68kb) Request ID: DTS25-130850 Type: Other, Team: Apps, Product: Parking Enterprise Portal, Workgroup: Enforcement Services2025-12-22T18:18:082025-12-29T17:57:322026-01-05T15:29:55false21112975160356946611588closedClosedVZ- [x] Post position on COA GIS Teams Channel - [x] Reach out to ACC to post on their job boardTeam: Geo, Workgroup: VZ, Type: Operations2023-02-28T18:08:042023-03-14T14:43:442023-03-14T14:43:44false80716478375565797426084open### DESCRIPTION: As a system, when the first reject attempt is added to the Permit Case Manager process, add a new info field to capture the current folder description so Applicants can edit it during resubmissions. ### USER ROLES: - UC Case Managers ### FOLDER/SUBTYPE/WORKTYPE: - UC/All Subtypes/All Worktypes ### ACCEPTANCE CRITERIA: 1. When the first REJECT attempt is added to the "Permit Case Manager" process, then add the following Info fields under the Info Tab to display at all times. <img width="969" height="464" alt="Image" src="https://github.com/user-attachments/assets/962ea3fb-5520-498d-9664-fbfb1ed584a2" /> 2. Add a Text field to capture the updated Project or Event Description for resubmission. - a. Info Description = "Updated Project or Event Description" - b. Info Group = Project Information - c. Info Order = Below "Design Stage" Field - d. Display the required indicator to show this is a Required field. - e. Must be editable by UC Team in all statuses. - f. Default the field value with the current Project or Event Description from the Folder tab when a REJECT attempt is added to the "Permit Case Manager" process. 3. Add a Boolean field to capture acknowledgement for the Updated Project or Event Description - a. Info Description = "Customer Confirm (Project Description)?" - b. Info Group = Project Information - c. Info Order = Below "Updated Project or Event Description" Field - d. Display the required indicator to show this is a Required field. - e. Editable by UC Team in all statuses. (making it read only required customization) - f. Display two radio buttons "Yes" and "No" - g. Default the field value to "No" when a REJECT attempt is added to the "Permit Case Manager" process. 4. Add a Boolean field to capture acknowledgement for the Construction Dates - a. Info Description = "Customer Confirm (Construction Dates)?" - b. Info Group = Project Information - c. Info Order = Below "Estimated Completion Date" Field - d. Display the required indicator to show this is a Required field. - e. Editable by UC Team in all statuses. (making it read only required customization) - f. Display two radio buttons "Yes" and "No" - g. Default the field value "No" when a REJECT attempt is added to the "Permit Case Manager" process. ### DEV NOTE: Technically, need to show two radio options YES or NO for validations (Mandatory field, default Value = NO, Add a validation to ensure YES is selected on Acknowledgements to move ahead from that page. Impact: 3-Minor, Need: 1-Must Have, Product: AMANDA, Team: AMANDA, Project: UC Resubmittals2025-12-23T00:50:582026-04-23T14:24:09false51717169, 167787744375563769226083open### DESCRIPTION: As a UC Applicant, I want the ability to update UC application when it is in Resubmittal Incomplete status, so I can resubmit updates for another cycle of reviews. ### USER ROLE: - Applicant and Co-applicant (future update)) with People Type "Internet User" or linked to an internet user. - Anyone listed as the Internet User on the account. - Anyone linked to an Internet User on the account. (Standard behavior) Note: If an Applicant who is an Internet user is deleted, the folder generates various issues and errors. (ticket in place by Russ) ### FOLDER/SUBTYPE/WORKTYPE: - UC/All Subtypes/All Worktypes ### ACCEPTANCE CRITERIA: 1. When the UC Application is in "Resubmittal Incomplete" status, display it under the "My Incomplete Applications" tab and "My Permits/Cases" tab in the portal as shown in the mockups below. <img width="1066" height="702" alt="Image" src="https://github.com/user-attachments/assets/34b965e2-780a-44a4-8fd1-16a6d33e671b" /> <img width="1062" height="584" alt="Image" src="https://github.com/user-attachments/assets/58af0f5c-3a2f-4dac-9452-436934b2b6e0" /> 2. Upon clicking the Continue button, allow user to process with editing the application. _**Question: Swapna - Can we remove Cancel button for Resubmittal Incomplete applications that removes the application from the portal. The status updates to ABORTED status and a batch run removes it from Amanda the next day? Most likely be able to hide the button but Swapna will confirm.**_ 3. Property Details step: - Display the elements as shown in the mockup: - Allow the user to add more properties. - Add a static message on the screen (replace the existing standard delete text)- "Please include all affected Steet Segments for your project." - Add a validation to ensure at least one Segment is added. - If segment is missing upon clicking Continue button, then display the standard validation message. - NOTE for UC Team: UC application already has a help text to select a segment when creating a new application. <img width="1057" height="635" alt="Image" src="https://github.com/user-attachments/assets/3ab5abd6-dbd3-4bd7-aefd-4c1ea86edc75" /> 4. Additional Information step: - Display all fields in edit mode mimicking the Application Incomplete status. - Add a new Project Information section as shown in the mockup: Option 1: <img width="1081" height="992" alt="Image" src="https://github.com/user-attachments/assets/e9114434-7edf-47f8-b1e9-2fbdc31b181a" /> <img width="1047" height="692" alt="Image" src="https://github.com/user-attachments/assets/cd35a8b9-788a-4184-a464-e725dd384458" /> - Display a verbiage under the field name - "Below is the current project description. Please update it to the current scope and description, if necessary." - Display the new field "Updated Project or Event Description", as shown in the mockup (See mockup below). - This field will be required. - Display an Indicator against the field to show its a required field. - Display the default field value from Amanda. (the current Project or Event Description from the Folder tab) - Ensure the field value displays in a text box ( so the entire description displays without having to scroll laterally) - Display the following acknowledgement verbiage under the "Updated Project or Event Description" field. - Display the field Text "Customer Confirm (Project Description)?" - Display verbiage under the field name - "I have reviewed and confirmed the Project Description is up to date." - This field will be required. - Display an Indicator against the field to show its a required field. - Display radio buttons "YES" and "NO" - The option will be defaulted to "NO" every time a Reject attempt is added to the "Permit Case Manager" process in Amanda. - Add a standard validation to ensure acknowledgement is set to "YES" before continuing to the next step. - Display the following acknowledgement for Construction Dates - Display the field Text "Customer Confirm (Construction Dates)?" under the "Estimated Completion Date" field. - Display verbiage under the field name - "I have reviewed and confirmed the Estimated Start Date and Estimated Completion Date are up to date." - This field will be required. - Display an Indicator against the field to show its a required field. - Display radio buttons "YES" and "NO" - The option will be defaulted to "NO" every time a Reject attempt is added to the "Permit Case Manager" process in Amanda. - Add a standard validation to ensure acknowledgement is set to "YES" before continuing to the next step. 5. People Detail Step: - Display verbiage as shown in the mockup- "The contacts displayed here will receive case folder updates and reviewer comments. Please make sure all contacts are current." <img width="1069" height="630" alt="Image" src="https://github.com/user-attachments/assets/8d533c67-242c-42f2-a59c-dedd91a13a5a" /> - Ensure existing validations show if required people are missing. 6. Supporting Documents Step: - Add a verbiage in red - "DO NOT DELETE any existing attachments. This may delay your resubmittal request from being processed. Upload revised Plan Set(Resubmittal) and any other relevant resubmittal documents(e.g. Conflict Matrix, Comment Resolution Document or Waivers)"<img width="1060" height="1093" alt="Image" src="https://github.com/user-attachments/assets/c6cd81c3-c5b5-46fe-9eed-79e1475f6bcd" /> - Show the following additional options in the Description dropdown above the "Datasheet" option. NOTE: After the first reject attempt on the Permit Case Manager Process, show these new attachment options all the time in statuses that allow attachments. - Data Sheet (Resubmittal) - Plan Set (Resubmittal): Mandatory marked with asterix - Location Map (Resubmittal) - Comment Response Letter - Conflict Matrix - Waivers <img width="632" height="552" alt="Image" src="https://github.com/user-attachments/assets/3a91e41b-a533-44ed-8035-56bfe1f4bc86" /> 7. Summary Step: - Display the screen header as "Utility Coordination Resubmittal Summary". - Display the following verbiage as shown in the mockup. _"By clicking Submit, your resubmittal request will be submitted to our UC staff. There are no fees for resubmittals at this time. Once your resubmittal request has been processed, you will receive an email notification with additional information. There is no fee for resubmittal."_ - Display the following details on Summary screen. - Permit Number - ROWID/FolderRSN - Project Name - Project Description - Estimated Start Date - Estimated End Date - Balance <img width="1038" height="698" alt="Image" src="https://github.com/user-attachments/assets/70b28ae0-87f7-4317-a8b5-0b2cc51403de" /> 8. Fee and Payment Step: - Display the screen header as "Utility Coordination Resubmittal Submission Confirmation: Next Steps" - Display the following verbiage as shown in the mockup. _" Your resubmittal request has been submitted. Allow up to 5 business days to process. Once we beginning processing your request, you will receive an email notification with additional information."_ - Add a ROWID/FolderRSN and the Project Name on this page. - Display amount as $0.00 - Do not show link to the make payment. <img width="1064" height="681" alt="Image" src="https://github.com/user-attachments/assets/df92bf6b-8b9b-4040-9862-25fc6998c4bf" /> Impact: 3-Minor, Need: 1-Must Have, Product: AMANDA, Provider: ATS, Provider: LaunchIT, Team: AMANDA, Project: UC Resubmittals2025-12-23T00:36:182026-05-14T16:16:51false51717169, 63309637, 167787744375532606226082closedClosedDTSIn September 2025, version 2 of the 1PW SDK was released so we should update our Airflow stack. h/t @Charlie-Henry https://austininnovation.slack.com/archives/CHZE6BC6L/p1766439144629319?thread_ts=1766433274.348979&cid=CHZE6BC6L **In Scope:** - Take a look at the [release notes](https://github.com/1Password/connect-sdk-python/releases/tag/v2.0.0) - Update the requirement in our Airflow stack and make sure our secret retrieval continues to workWorkgroup: DTS, Team: Dev, Need: 2-Should Have, Type: DevOps, Type: Tech Debt2025-12-22T21:50:132026-05-13T16:36:552026-05-13T16:36:55false3653206375522996826081closedClosedTPWIn the enhanced funding, we disable rows that contain FDUs that are already on a project. To help users understand why the row is disabled, we should show a tooltip when the disabled row (or just checkbox if that is easier) is hovered. The [row slot](https://v7.mui.com/x/react-data-grid/components/#row) looks like a possible route. **In Scope:** - Add a tooltip on disabled FDU rows in the `SubprojectFundingModal` that shows "FDU already present on project"Team: Dev, Need: 2-Should Have, Type: Enhancement, Product: Moped, Workgroup: TPW, Project: Pull eCAPRIS Funding Data2025-12-22T21:11:392026-01-21T22:24:562026-02-24T18:27:57false5697474375521053426080closedClosedSMO## Background I met with Andrea and Mike to review the provider permit renewal process. Andrea is [renewing Lime permits](https://atd.knack.com/smrt#providers/view-provider-details/5eb46c4161c7d83b841d3a57/) and added new permits on 12/1/25. The permits are Active, and Lime’s license is also Active, but in the [Total Active Permits by Provider report](https://atd.knack.com/smrt#reports/?view_261_0_filters=%5B%7B%22field%22%3A%22field_251%22%2C%22value%22%3A%22Active%22%2C%22operator%22%3A%22is%22%7D%5D) only Bird appears to have active permits. She thought this might be because she hadn’t selected "Start License Renewal Process", but when she clicks it, the confirmation popup only shows “No” as an option, rather than “Yes.” I have a few questions: - When should permits appear in the Total Active Permits by Provider report, and why wouldn’t Lime’s active permits be showing? - Is there an additional reviewer step required for active permits to appear in the report, or does this indicate a bug? - Given that Lime’s license and permits are Active, is it expected that selecting Start License Renewal Process only presents “No” as an option in the confirmation popup?Team: Apps, Workgroup: SMO, Product: Shared Mobility Services Portal2025-12-22T21:06:052025-12-22T21:25:272025-12-22T21:25:27false21112975375495566126079closedClosedTPWWhen reviewing https://github.com/cityofaustin/atd-moped/pull/1735, I noticed that the combined project funding view is excluding eCAPRIS rows based on whether they exist on **any** Moped project. The view definition of `combined_project_funding_view` should be filtering out eCAPRIS rows that are present on one specific project ID supplied by the GraphQL query. To replicate: 1. Review the PR linked above 2. Notice that turning on the sync switch adds less rows than are shown as available to import **In Scope:** - Update the combined project funding view definition so we are filtering out eCAPRIS funding rows from `ecapris_subproject_funding` that are not present on the project ID supplied in the filter / GraphQL query variablesType: Bug Report, Team: Dev, Need: 1-Must Have, Product: Moped, Workgroup: TPW, Project: Pull eCAPRIS Funding Data2025-12-22T19:28:522026-01-16T19:31:232026-02-24T18:27:56false37249039375492763726078closedClosedVZScope: Need map with the SCSS Layer of pedestrian crossing gaps prioritization (filtered to “Very High” and “High” priority). -Add the EAZ layer that’s in that same bundle -Add the TxDOT layer from last week that you provided -add “complete” PHBs and RRFBs and “in construction” PHBs and RRFBs that are on “Very High” and “High” prioritization -add “complete” paint and post islands and concrete islands (from Moped) that are on “Very High” and “High” prioritization -add “construction” paint and post islands and concrete islands (from Moped) that are on “Very High” and “High” prioritization -I also need a count of completed and constructed projects for paint and post and concrete islands within EAZs on "very high" and "high" priority streets. Moped filters: Component Full Name is any of: Crossing Island – Ped; Current Phase Name Simple is any of: Complete and ConstructionType: Map Request, Type: Data, Team: Geo, Workgroup: VZ2025-12-22T19:18:562025-12-22T20:38:502025-12-22T20:38:50false80716478155678975411296closedClosedTeam: Geo2023-01-25T14:54:172023-02-06T20:39:472025-03-26T16:21:15false114594205375395554326073closedClosedHR > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. I am not getting all the emails that are being sent to me. Realized this and confirmed it with supervisor on Friday. Very worried, need to receive my emails. Did check spam aka junk for them as well. > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? When you can please. > Requested By Karen C. Request ID: DTS25-130840 Workgroup: HR, Type: IT Support, Impact: 1-Severe, Team: Tech Services, Product: O3652025-12-22T14:15:312025-12-22T15:21:562025-12-22T15:21:56false68443907, 133022703, 164183211, 235511404374905502326072openDTS ## Device & User Information (first name and last initial, no last names) ## What's the problem? Tech Services needs a more effective means of inventory and having users acknowledge that they received the device and will return it. ## What did you do to resolve the issue Workgroup: DTS, Team: Apps, Type: Operations, Product: Data & Technology Services Portal, Team: Tech Services2025-12-19T22:09:092026-02-27T18:40:20false133022703374875265426071closedClosedHRCheck HR new hires for previous month: https://atd.knack.com/hr#manage-accounts/ Add all regular employees to DTS Portal as Viewer Workgroup: HR, Type: IT Support, Team: Apps2025-12-19T20:25:282026-02-05T22:09:522026-02-05T22:09:52false31259724374814474126070closedClosedTEDTED has completed their citywide update of speed limits needing to be changed to 25mph. All proposed 25mph segments in this data need to have a final speed limit of 25mph applied.Workgroup: TED, Type: Data, Team: Geo2025-12-19T16:53:272025-12-19T16:55:482025-12-19T16:55:48false80716478374782034026069closedClosedTPW[Release Process Docs](https://atd-dts.gitbook.io/moped-documentation/product-management/release-process) - [x] Bump Moped editor `package.json` version to `v2.51.0` @mddilley - [x] Schedule release party - @mddilley - [x] Update [QA script](https://docs.google.com/spreadsheets/d/1n_O6MLh9cwwPf57HUM394Ea-z9uuoEV1-QW4axNZXLE/edit#gid=1099176671) as needed - @mddilley - [x] Advise users of downtime using [template](https://docs.google.com/document/d/1hpBIx41mttSF6-XgeFuxnJPsK7dfpok97O08oytThnc/edit#heading=h.51j00pz8giuz) - @mddilley - [x] Merge open PRs - @mddilley - [x] Propose + vote on release names (geographical feature names - [link #1](https://en.wikipedia.org/wiki/Category:Geologic_formations_of_Texas) [link #2](https://en.wikipedia.org/wiki/Category:Landforms_of_Texas)) - @chiaberry - [x] Cut release branch - @chiaberry - [x] Do testing - @mddilley - [x] Polish release notes - @chiaberry - [x] Schedule email to let users know maintenance is starting - @mddilley - Did we add or remove columns from DB views [that the Power BI dataflow depends on](https://atd-dts.gitbook.io/moped-documentation/product-management/updating-the-arcgis-online-components-database-view)? - @mddilley **Nope** - ~[ ] Let the Data Science team know~ - **Removing columns that the dataflow expects will break the dataflow** and **column additions require rebuilding the connection** (requires rebuild for the dataflow to know about new column but won't break the dataflow) - ~[ ] Do [full replace](https://github.com/cityofaustin/atd-moped/tree/main/moped-etl/arcgis) of AGOL dataset if needed~ - [x] Snap database in RDS - @frankhereford [Snapshot](https://us-east-1.console.aws.amazon.com/rds/home?region=us-east-1#db-snapshot:engine=postgres;id=pre-moped-2-51-0) started at 1:50P local - [x] graphql-engine version bumps ([releases & tags](https://github.com/hasura/graphql-engine/releases)) - @frankhereford - [Update version-controlled task definitions](https://github.com/cityofaustin/atd-moped/pull/1750) - [x] staging to latest `graphql-engine` release (`version`) - [x] production to previous staging release version + any patches (`version`) - [x] Update local dev docker compose to latest `graphql-engine` (`version`) - [x] Merge RC to prod - @mddilley - [x] Let users know maintenance is over using [template](https://docs.google.com/document/d/1hpBIx41mttSF6-XgeFuxnJPsK7dfpok97O08oytThnc/edit#heading=h.51j00pz8giuz) - @mddilley - [x] Create issue for `v2.52.0` release - @mddilley - ~[ ] Update [feature list](https://app.gitbook.com/o/-LzDQOVGhTudbKRDGpUA/s/-MIQvl_rKnZ_-wHRdp4J/product-management/features) with any new major features @mddilley~ - [x] Send release notes to Moped users using [template](https://docs.google.com/document/d/1hpBIx41mttSF6-XgeFuxnJPsK7dfpok97O08oytThnc/edit#heading=h.jf63bjq5syy7) (including reminder to refresh the page) - @mddilley - [x] Update staff accounts if there are any bounced emails - @mddilley - ~[ ] Update [database view documentation sheet](https://docs.google.com/spreadsheets/d/1xM6pJVZ_iJnLL9FVbrL1g8HKnlZHSSyYYUsWufFHTZ0/edit?gid=0#gid=0) if there is a new column added in this release - @mddilley~ - [x] Check in on [workgroup documentation](https://cityofaustin.sharepoint.com/sites/MopedWorkgroupDocumentation) @mddilley - [x] Pull `main` branch into `funding-collector` branchTeam: Dev, Product: Moped, Workgroup: TPW2025-12-19T15:03:002026-01-15T22:29:442026-01-15T22:29:44false3653206, 12474808, 37249039374780505626068closedClosedTPW, VZATSD and VZ are looking for a way to filter out projects and components from the VZ <> Moped safety analytics. Nathan W. and Michael K. requested: > Could we get a component AND project tags for "Exclude from Crash Results". We want to add this tag to projects and or components that we find have crash results in the Power BI dashboard that are not valid due to conflicting adjacent projects in space and time. **In Scope**: - Create project tag - Name: **Exclude from Crash Statistics** - Type: Other - Create component tag - Type: **Exclude from Crash Statistics** - Name: `null`Team: Dev, Need: 1-Must Have, Workgroup: VZ, Type: Enhancement, Product: Moped, Workgroup: TPW2025-12-19T14:58:212026-01-14T22:50:132026-01-14T22:50:13false37249039374754854426067closedClosedOSE > What application are you using? Other / Not sure > Describe the problem. My computer montiers are truning on and off. They are also flashing colors. Tryed a restart to computer no luck. Erro messag for memory intererty in settings. > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? ASAP. I can't work withouth my comuter. > Requested By Kris N. Request ID: DTS25-130835 Workgroup: OSE, Type: IT Support, Impact: 1-Severe, Team: Tech Services2025-12-19T13:30:332026-01-07T20:51:342026-01-07T20:51:34false235511404374751061926066closedClosedSBO > What application are you using? Maximo > Describe the problem. Good morning, Please configure desktop Maximo account for Kaylan Torrez. Please make the same access as mine (see attached). > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? As soon as possible for daily workload. > Requested By Monika S. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/69455032beeb945c1b54b00d/screenshot20251219071133.jpg) (109.12kb) Request ID: DTS25-130830 Type: IT Support, Impact: 1-Severe, Product: Maximo, Workgroup: SBO2025-12-19T13:18:102025-12-19T15:06:172025-12-19T15:06:17false133040608374506799426065closedClosedCSD > What application are you using? ArcGIS > Describe the problem. Please add a photo url field in the SRTS maint files. Thanks! > How soon do you need this? Flexible — An extended timeline is OK > Requested By Jay K. Request ID: DTS25-130825 Team: Geo, Type: Enhancement, Workgroup: CSD2025-12-18T22:27:082025-12-30T17:28:572025-12-30T17:28:57false80716478374479777226064closedClosedSBO St Elmo-BW ## Device & User Information (first name and last initial, no last names) iPad/ Laptops & Equipment & Multiple ## What's the problem? Need to move over of the equipment which needs to set over at BW for reset and updates ## What did you do to resolve the issue Have checked on the pending items that needs to be moved, iPad and laptops which returned and old are being stocked at BW and move was successful.Type: IT Support, Type: Mobile Device Support (MDM), Workgroup: SBO, Team: Tech Services, Type: Hardware Support2025-12-18T20:48:292025-12-18T20:48:482026-01-16T00:40:46false133022703374474883126063closedClosedSBO St Elmo ## Device & User Information (first name and last initial, no last names) iPad & Multiple ## What's the problem? iPad needs to be updated to latest version, check and see that it keeps on notifying to update. ## What did you do to resolve the issue Have did a manual update through apple and make sure the pw has been removed, then later made sure the employee portal is login and it is back.Type: IT Support, Type: Mobile Device Support (MDM), Workgroup: SBO, Team: Tech Services, Type: Hardware Support2025-12-18T20:32:062025-12-18T20:32:232026-01-16T00:40:45false133022703374472542026062closedClosedROW ### INC0541537 > What application are you using? AMANDA > Describe the problem. RSN 13627308, shows an outstanding balance even though the customer received a receipt for payment on 12/11/2025. Additionally, the AMANDA, Show All GL under Options on the Fee tab for the above RSN reflects the respective debit. Please get AMANDA to reflect the payment as quickly as possible to avoid the disruption to the customer. <img width="1548" height="744" alt="Image" src="https://github.com/user-attachments/assets/de3f5520-49fb-4c46-8f5d-9f7cc5d8719a" /> <img width="478" height="591" alt="Image" src="https://github.com/user-attachments/assets/622ebe23-409b-4388-acbf-5784545190c0" /> <img width="1417" height="583" alt="Image" src="https://github.com/user-attachments/assets/7c1c6287-41bc-4760-8941-994bbaebe63b" /> > Website Address https://amanda.austintexas.gov/backoffice/core/home.zhtml Internet Browser: Chrome > Requested By Russell B. Request ID: DTS25-130820 Workgroup: ROW, Type: Bug Report, Impact: 1-Severe, Product: AMANDA, Provider: ATS, Team: AMANDA2025-12-18T20:24:112026-01-23T16:42:502026-01-23T16:42:50false49930868, 51717169, 63309637374445589126061closedClosedOOD > What application are you using? Other / Not sure > Describe the problem. REACH help > How soon do you need this? Flexible — An extended timeline is OK > Requested By Lidia M. Request ID: DTS25-130815 Workgroup: OOD, Type: Other, Team: Tech Services2025-12-18T19:06:132025-12-22T16:22:112025-12-22T16:22:11false133022703374438256526060closedClosedTDS## Thu 12/18/25 - Tyler reached out about a new site for collaboration with external consultants; he had added me and Diana to the site (I upgraded Diana to Owner as well) - Tyler will submit an external sharing request - Karo submitted a storage upgrade request as we anticipate large files and frequent edits here, and want to keep the collaboration functional throughout INC0541476 ### Next Steps: **External Sharing Process** - [x] Tyler has submitted to TPW - [x] TPW approved - [x] ATS enabled - [x] Reach out to Tyler about adding users and if training is needed (he should be an experienced user but may be working with a team that could use a walkthrough) - Tyler indicated that he's all good with the site and doesn't need any assistance at this time 12/30/25 **Storage Upgrade** - [x] Confirmation from ATS for the upgrade - [x] Check site - [x] Notify Tyler Type: IT Support, Team: Apps, Workgroup: TDS, Type: Sharepoint2025-12-18T18:47:382025-12-30T14:24:422025-12-30T14:24:42false21112975, 67915167, 100615928374406727426059closedClosedParking Services > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. Unable to convert from Word to Adobe PDF > How soon do you need this? Urgently — Critical that this is addressed today > Requested By Shavyvonne W. Request ID: DTS25-130810 Workgroup: Parking Services, Type: IT Support, Team: Apps, Team: Tech Services, Product: O3652025-12-18T17:30:332025-12-22T15:32:322026-01-30T15:28:12false68443907, 133022703374398642526058closedClosedROW### We are adding 1 new value and updating the text of 14 existing values on the folder info `Project Sponsor` _- See the attached list_ > What application are you using? AMANDA > Describe the problem. ### Title: Update ROW Project Sponsor dropdown list ### Description: The values in the Project Sponsor dropdown list on all applicable ROW folders (EX, RW-TURP, ECV, UC) need to be updated to account for revised department and division names. > Describe the outcome you'd like to see when this feature is implemented. ### Outcome: ROW and its applicants will have an up-to-date and accurate list of Project Sponsors from which to select. > Describe any workarounds you currently have in place or alternative solutions you've considered. ### Workaround: Use the existing list. > Requested By Russell B. [Project.Sponsor.list.Rebrand_FY26.xlsx](https://github.com/user-attachments/files/25367472/Project.Sponsor.list.Rebrand_FY26.xlsx) Request ID: DTS25-130805 Workgroup: ROW, Need: 2-Should Have, Type: Enhancement, Product: AMANDA, Provider: LaunchIT, Team: AMANDA2025-12-18T17:09:092026-02-19T16:39:222026-02-19T16:39:22false33665701, 44907715, 49930868, 63309637374389609526057closedClosedCSD## Fall 2025 - Healthy & Play Streets Application Cohort FY26 -Q3 Details from Jonathan via Teams: End of previous cohort: 1/11/2026 Earliest Start Date is now a dropdown selection <img width="251" height="127" alt="Image" src="https://github.com/user-attachments/assets/62a34e9e-8ed0-44de-8533-2fcd408a3d5d" /> ## Rollover time * Final day to submit for FY26 - Q2 is January 11. * Planned update: Monday morning 1/12/26 ❗ @KaroEngstrom Review for cohort changes before go-live and update checklist below ⬇️ ## Page Text - [Getting Started page](https://builder.knack.com/atd/smart-mobility/pages/scene_179/views/view_449/rich_text) - this is now cohort-agnostic since the Applicants can pick from the Start Dates and they're no longer listed on the Getting Started page ✅ ## EOI - include new due date and start date info * [x] [HS Timeframe](https://builder.knack.com/atd/smart-mobility/pages/scene_276/views/view_666/form) ✅ <img width="549" height="47" alt="Image" src="https://github.com/user-attachments/assets/ccd42256-b70d-4183-a9f0-76a875a33662" /> * [x] [PS Timeframe](https://builder.knack.com/atd/smart-mobility/pages/scene_285) ✅ <img width="541" height="48" alt="Image" src="https://github.com/user-attachments/assets/a78ff891-881d-4078-917e-6325db3ebeb7" /> ## Object Tables * ~~Add new cohort option to the Cohort MC in Cycle objects~~ Next known cohorts have already been added ✅ * Update conditional rules for dates in objects to new due date and new earliest installation on Application and Cycle objects (all emails will pull the dates from these fields) * [x] Due date: April 5, 2026 ✅ <img width="523" height="470" alt="Image" src="https://github.com/user-attachments/assets/67c1081f-4647-4f10-89ba-ffdc90832964" /> * [x] Earliest start date: May 18, 2026 ✅ <img width="526" height="463" alt="Image" src="https://github.com/user-attachments/assets/8a72efc6-cdee-40e1-80af-b03237b7b118" /> * [x] Remove previous cohort from the **Start Date** mc dropdown options * [x] Update conditional rule on Application Start Date field to reflect earliest installation date options ## Record Rules * [x] Set new EOI Activation records to Cohort FY26 - Q3 - [View](https://builder.knack.com/atd/smart-mobility/pages/scene_275) <img width="630" height="117" alt="Image" src="https://github.com/user-attachments/assets/dd11feb4-a427-4e30-abbc-069569724ac0" /> * [x] Set Resubmit PS form Application and Activation records to Cohort FY26 - Q3 - [View](https://builder.knack.com/atd/smart-mobility/pages/scene_383/views/view_973/form/rules/record) <img width="653" height="100" alt="Image" src="https://github.com/user-attachments/assets/2fc9d423-47d7-43db-998c-0c6c512c2187" /> * [x] Set Resubmit HS form Application and Activation records to Cohort FY26 - Q3 - [View](https://builder.knack.com/atd/smart-mobility/pages/scene_383/views/view_975/form/rules/record) <img width="612" height="95" alt="Image" src="https://github.com/user-attachments/assets/6fb0bb94-4fd9-4228-a147-ebebdb54af15" /> ## EOI Reviewed Records Rollover >> turned into their own issue #26271 * [ ] Check in with Jonathan on statuses to roll over - he wants to roll over dates for cycles where the status is EOI Submitted AND application status IS NOT Expired; holding off until the team places more assets into the proper statuses * turning this into its own small issue * [ ] Update Start Date for any cycles in EOI Reviewed status to FY26 - Q3 start date * [ ] Update Cohort for any cycles in EOI Reviewed status to FY26 - Q3 Team: Apps, Product: Smart Mobility Office Portal, Workgroup: CSD2025-12-18T16:41:062026-01-21T14:59:412026-01-21T15:00:27false100615928374367774026056closedClosedUrban Forestry > What application are you using? ArcGIS > Describe the problem. Spoke with David Gimnich regarding changing Urban Forestry Field Collection map to dafault all layers to OFF when a user opens map. > How soon do you need this? Soon — Within a week > Requested By Michael J. Request ID: DTS25-130800 Type: Map Request, Team: Geo, Workgroup: Urban Forestry2025-12-18T15:39:092025-12-18T15:56:562025-12-18T15:56:56false142338538374366680326055openTPWThe ATS resources on External Sharing are outdated, resulting in us spending a lot of time training users and not having resources for them to reference and to self-study in the first place. External sharing "bugs" tend to be mostly user error (internal or external), so permission settings steps and troubleshooting as well as best practices for external user logins need to be documented and shared. An addition demand for external sharing will likely arise in 2026 as Box.com accounts will be sunset by August 2026. ATS is directing users to the SharePoint External Collaboration as a replacement solution. This epic will gather all related issues together. External Sharing team: @ChrispinP @KaroEngstrom and @dianamartin (supervisory) Overall plan: * map current resources, needs, and available knowledge in Miro * determine resources we want to build to support this (video, sites, other?) * along the way, train and support existing external sharing users and gather information on what is needed * launch new resources * run a Lunch and Learn on external sharing Type: IT Support, Team: Apps, Type: Documentation, Workgroup: TPW, Type: Sharepoint2025-12-18T15:36:082026-01-26T21:17:51true67915167, 100615928191215402613974closedClosedSBO, Pavement Operations, DTSLoad Overlay, Seal Coat, Fog Seal and Crack Seal Data in MaximoWorkgroup: DTS, Product: Maximo, Team: Maximo, Workgroup: Pavement Operations, Workgroup: SBO2023-09-25T19:30:492023-10-13T18:26:172023-10-13T18:26:17false133060194374333194426054closedClosedPavement Operations > What application are you using? Maximo > Describe the problem. The last 2 days I have been experiencing problems pasting copied numbers (items) onto the maximo work order section. When attempting to paste the copied values will not paste properly onto the work order section. This issue persists across all applications on my laptop and not just Maximo. > Is there anything else we should know? Have tried several different methods to resolve this issue but was unable to get it to work. I tried locking the computer, restarting the computer and putting it in sleep mode. I replaced the dongle location from the laptop to the USB hub and still could not get it to work. > Website Address https://austintexas.mro.com/maximo/ui/?event=loadapp&value=sbo_wotrk&uisessionid=2376&_tt=8apdi1tm8dpgofti01d91driht Internet Browser: Edge > Requested By Duane A. Request ID: DTS25-130795 Type: Bug Report, Impact: 2-Major, Product: Maximo, Team: Maximo, Workgroup: Pavement Operations, Team: Tech Services2025-12-18T14:12:082026-02-13T14:23:202026-02-13T14:23:20false68443907, 133022703, 133040608374061650926053closedClosedUrban ForestryIn the past, Urban Forestry has submitted requests to add new ROW veg ID polygons whenever a new area needs to be added to their mowing service plan. The previous process included: - Urban Forestry used Nearmap to draw the polygon they would like added to the ROW veg ID layer - Urban Forestry sends DTS service request - DTS reviews the polygon on Nearmap and duplicates that Polygon in the ROW veg ID layer - DTS notifies Urban Forestry that the polygon was added In this process, Cody was already creating the polygon in Nearmap so to streamline this process, we build a web app to allow Urban Forestry to edit the veg ID polygons directly. The new process: - Urban Forestry uses [TPW Urban Forestry Mowing Veg ID Editing Application](https://austin.maps.arcgis.com/home/item.html?id=37e5b4c6bd114a6a907c27b1af7bd39f) to draw polygons and update attributes for new ROW veg IDsType: Map Request, Team: Geo, Workgroup: Urban Forestry, Product: Web Map / Application2025-12-17T21:44:032026-01-08T23:20:362026-01-08T23:20:40true142338538374053553826052closedClosedCSD# Background The Living Streets team would like to add the ability to Cancel a Neighborhood Block Party application and put Neighborhood Block Party applications On Hold. ## Currently we have status for: - Withdrawn = Applicant withdraws before paying - Rejected = Program Manager Rejects it ## We want to add status for: - Cancelled = Application was approved and paid for and then the applicant cancels - On Hold = When program manager needs additional information or feedback to continue reviewing the application -- On Hold Reason (Open Text Field): When an application status is updated to On Hold, the reviewer is required to enter a reason for the application status being updated to On Hold. When an application status is On Hold, the On Hold Reason is shown below the application status so that Reviewers can see it at a glance. ### Application Cancelled and On Hold Email Templates I reviewed the emails sent to NBP applicants and noticed: - Application Withdrawn is similar to what you want for Canceled applications. - Applicant Action Required is similar to what you want for On Hold applications. So I updated the existing emails in [Miro](https://miro.com/app/board/uXjVMtdn2NM=/?moveToWidget=3458764653078580283&cot=14) (screen shot below, the updated language is highlighted in yellow) and coordinated with Margaret to review and update the emails. | Cancellation Email | On Hold Email | | ----- | ---- | | <img width="1415" height="728" alt="Image" src="https://github.com/user-attachments/assets/231235a9-6ce6-4f0d-a89e-5f2d53aeafad" /> | <img width="1436" height="736" alt="Image" src="https://github.com/user-attachments/assets/16c2b26d-f146-4ebe-a53b-d037063e9a67" /> | # A/C - [ ] Reviewers can view applications with a status of Cancelled or On Hold on the Neighborhood Block Party Landing Page, with each application clearly labeled by its status. - [ ] Reviewers can update an application’s status to Cancelled or On Hold from the Application Details Page. When the application status is updated to On Hold, the Edit Status form requires a reason to be entered before the status change can be saved. - [ ] When an application is updated to Cancelled, the Applicant receives an email notification, the application appears under Closed Applications in the Living Streets Applicant Portal, and the Application Details Page reflects a Cancelled status. - [ ] When an application is updated to On Hold, the Applicant receives an email notification and the Application Details Page reflects an On Hold status.Team: Apps, Product: Smart Mobility Office Portal, Workgroup: CSD2025-12-17T21:21:242026-01-20T21:00:092026-01-20T21:00:09false100615928374051050126051closedClosedOOD > What application are you using? Other / Not sure > Describe the problem. I need help moving equipment: Cube 5537.133 = remove standing workstation hardware and more one monitor to Cube 5537.132. The docking station in this cube can be returned to DTS inventory Cube 5537.132 = remove standing workstation hardware and left monitor (it is glitchy) Cube 5537.131 = move Gilda's monitors to Cube 5537.133 > How soon do you need this? Soon — Within a week > Is there anything else we should know? Staff are moving and ABS will be adjusting our cube space. Thank you. > Requested By Susan D. Request ID: DTS25-130790 Workgroup: OOD, Type: IT Support, Team: Tech Services, Type: Hardware Support2025-12-17T21:15:262026-01-14T12:35:202026-01-14T12:35:20false235511404374044769926050closedClosedEmergency Management, SBO## Changes made as requested during exercise by @OwenAMyers - Narrowed down Bridges pop-up in the WW Instant App to: - Response Route & Bridge Order # - All Treatment Fields - Facility_Carried & Feature_Intersected (per Dave’s ask) - Maintenance Responsibility - A refresh interval was not set for the Bridges layer in the WW app - Updated Bridges to refresh every 30 seconds - Verified that AVL and roads do indeed have refresh intervals set. - There were two AVL layers in WW Instant App with same name - I renamed the single layer version to AVL / Geotab - All Vehicles - Dave asked about filtering the grouped AVL / Geotab layer to only vehicles active at the start of a shift (hide inactive vehicles); needs looking into. - Christina asked to remove unnecessary fields from the editor widget in the Treatment Operations XB app. - Bridge editing form now only shows Response Route, Bridge Order #, and treatment fields. - Roads editing form now only shows SBO_ID, Revised_Route, and treatment fields. # Feedback ## Critical Bridges Data - Junior noted that he thinks maybe some of the TxDOT Bridges are missing from the Instant App. - The Bridges filter is not hiding TxDOT roads, so these are probably not ‘TPW Critical Bridges’, but that remains unclear. - It could be helpful to allow visualization of TxDOT bridges so that operators can distinguish them from other bridges in the map. - [x] Solution to quickly identify TxDOT bridges: - A second layer visualizing all bridges with the TxDOT Maintenance_Responsibility and symbolize these as grey dots. When they are running treatments but _not_ treating TxDOT bridges, they can turn this layer on to gray out these points since they aren't going to report treatments. As soon as we start treating TxDOT roads, we can turn the layer off. - A filtered TxDOT bridges sublayer which passively distinguishes TxDOT bridges (such as the black TxDOT roads outline for WW road maps) - The TPW Critical Bridges has both a Maintenance_Responsibility and an OWNER field which can be confusing. - [ ] We might consider hiding the OWNER field from the data, or at least from all operator maps and app pop-ups or tables, since ownership is irrelevant before maintenance_responsibility in their case. - [ ] The Bridges data needs to be assigned an SBO District and route, and this data will need to be added to the GIS. - Need to add SBO Bridge ID field - This will need to be a conversation with Dave to decide 1) if we should use the existing bridge IDs 2) confirm that he won't change the bridge IDs once we add it :) - Schedule meeting with Dave - Dave A. is hoping to implement a revised SBO Bridge ID, and a part of this will be working out and adding SBO District (or SBO route presumably) to the Bridges data. ## Winter Weather Critical Bridges, Roads & Facilities Instant App - [ ] Junior highlighted that it would be useful for his team if the WW Instant App allowed operators to filter Bridges by SBO District - This will be better addressed upon organizing Bridges into SBO Districts and Routes, since the Bridges don’t yet have an SBO District or Route field. - Add SBO District field to Bridge and Critical Road datasets (CREATE ISSUE) - Christina asked the team if they felt that the amount of layers in the instant app was confusing or difficult to navigate (there are 32), and if it might be easier if that list was shorter or more quickly navigable. - Dave said for his purposes, he only needs to see Bridges, Roads, CSRs and AVLs - An operator commented that for their purposes, they need access to the other layers. - [x] Recommendation: We shouldn’t hide or remove any data from the map, but this should be re-organized as it is very cluttered. Our team (DTS support) should hold a discussion on the best way to approach this. - [ ] Dave A. asked us if we can filter the AVL Geotab layer to only vehicles active at the start of a shift. - Dave asked about filtering the grouped AVL / Geotab layer to only vehicles active at the start of a shift (hide inactive vehicles); needs looking into. - Would be good to do this as part of an experience builder if we were to enhance this from an instant app - Need to have additional conversation ## TPW Critical Roads+Bridges Treatment Operations App - [ ] Christina observed how operators are unable to reset or undo edits to treatment if they accidentally update treatment for the wrong feature. - Treatment fields are set as ‘Required’, so the operator may update but not undo edits upon adding data to these fields. - **CREATE ISSUE** - #26205 - Add `Treatment Status`: Uninspected and Snowed Over to both bridges and critical roads - Don't require treatment date and time - This could cause major confusion and complications as these edits livefeed directly into the Instant App viewer. I will look into solutions for this. - [x] Christina noticed that because our current way of identifying Critical Bridges relies on two fields (Route & Bride Order), it is easier to accidentally update a wrong feature (ex. A-7, vs B-7). - Dave A has expressed that a new SBO_ID system for the Critical Bridges is a task in-progress, and this will likely be solved whenever it is integrated into the data. - Scheduling meeting with Dave - Discussing tomorrow 1/8 with #26203 ## Critical Bridge & Road Treatment Data & Schema ### 3-4 Hour Treatment Reset Cadence - [ ] This has been discussed before but Dave A. mentioned again the idea of having the Treatment status of bridges and roads reset to not inspected / untreated upon 3 to 4 hours after the prior treatment. - Our data has accurate treatment date and time data, and we can possibly leverage an expression or FME to reset feature treatment data after not being treated for more than 3 or 4 hours. - This will require a more detailed discussion with both Dave A. and Andrew, and may not be in the cards for the current WW EM season. - We might want to propose using the [EM Treatment Dashboard](https://austin.maps.arcgis.com/apps/dashboards/56d2f383c90a4bbcb9877b126b3142ae) to track treatments over the past x hours. Show this to Dave and Junior. ## Paper Maps Treatment routes and identification of features by route has been updated this WW season for the Critical Roads data, but not yet for the Critical Bridges data. Dave A. stated that treatment of the roads is secondary to treatment of the bridges, due to the fact that they are treated coincidentally on the same routes, and also that treatment of the roads is only done when a freeze event takes place over a significantly longer duration (roads take longer to freeze over). - [x] Therefore, Dave proposed the idea of integrating the Critical Bridges into the same updated paper map layouts as the Critical Roads. He suggested that we could organize Bridges by the new SBO Routes based on which SBO Route roads the bridges intersect or are in closest proximity to. This could be done easily using the Near tool. - created #26203 - Schedule meeting with Dave to confirm SBO Bridge IDs asap - Owen anticipates this will take a couple days While it is a more last-minute proposal, Dave emphasized that it would be helpful in the event of an WW emergency. However, he understands if we are unable to do this for the current WW season.I would like to volunteer my efforts in this task, but it would be necessary to discuss this at least once again with our team. The Response Route & Bride Order fields apparently stand to be replaced by a new (SBO) Bridge ID field whenever that is structured and created. # Out of Scope for now ### Automate Treatment_Date Capture upon Updated Treatment_Status (?) - It was briefly mentioned that it would make capturing treatment data quicker and more intuitive if the Treatment_Date field did not need to be manually entered for each feature. - Currently, one must be sure to enter the correct day and time of treatment within the Treatment Operations Experience. - Capturing live treatment of all the bridges or roads appears to leave little idle time for the operators, and if we can set it up so that this field is auto-populated upon edits to the Treatment_Status field, it would be smoother, easier and quicker during an emergency.Type: Meeting, Team: Geo, Workgroup: Emergency Management, Workgroup: SBO, Product: Emergency Management GIS Support2025-12-17T20:58:332026-01-15T15:52:582026-01-15T15:52:58false61209591374044298926049closedClosedOPM > What application are you using? Other / Not sure > Describe the problem. First Request: OPM will be onboarding our new hire specialist to the team on December 29th. We require an Asana license for our new hire to use as their onboarding materials are all in Asana. Instead of us just adding her to our OPM team in Asana, Diana asked us to submit a service request ticket every time we needed a new license. Once we have her city email activated, I can share it - just wanted to give yall the heads up for now. Thanks so much in advance! Also, request to have Asana added to the dropdown list of Application options in this service request form! > How soon do you need this? Soon — Within a week > Requested By Alondra G. Request ID: DTS25-130785 Type: IT Support, Team: Apps, Workgroup: OPM2025-12-17T20:57:082026-01-08T19:00:292026-01-08T19:00:29false21112975374042227226048closedClosedOPM > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. SharePoint - On the ATPW Hub Page > Under Programs > Initiatives: Strategic Planning We are requesting that this Strategic Planning page be removed until a new landing page with our updated Strategic Framework is created. Currently, when you click on Strategic Planning it prompts for request access however from my understanding this is linking to the old PWD SharePoint. To avoid confusion, we simply want this link to be removed until its ready to be linked to the new landing page. Feel free to teams chat me if you have any questions! > How soon do you need this? Soon — Within a week > Requested By Alondra G. Request ID: DTS25-130780 Type: IT Support, Team: Apps, Workgroup: OPM, Type: Sharepoint, Product: O3652025-12-17T20:51:112025-12-17T21:43:322025-12-17T21:43:32false21112975, 100615928374041951326047closedClosedVZAs part of #24496, add the ability to add and edit photos of crash victims. This work depends on the new image upload API via https://github.com/cityofaustin/atd-data-tech/issues/25958. The image will be managed through a modal that can be opened by clicking on the image thumbnail from the unit/victim card. <img width="1444" height="763" alt="Image" src="https://github.com/user-attachments/assets/322e8272-5335-41e3-b6b6-bbfdac79c940" /> <img width="728" height="731" alt="Image" src="https://github.com/user-attachments/assets/8a91d7e5-6dc2-47fb-bc50-6aa6fc9fed7e" />Team: Dev, Need: 1-Must Have, Workgroup: VZ, Product: Vision Zero Crash Data System2025-12-17T20:50:112026-02-06T17:57:162026-02-06T17:57:16false67130963374022222726046closedClosedSUTD > What application are you using? ArcGIS > Describe the problem. Hi there, Please transfer ownership of the following items in AGOL from Nathan W to Christiane V (I have his permission): https://austin.maps.arcgis.com/home/item.html?id=496cf5590f354edaab6394d1c18c4470 Thanks, Chris > How soon do you need this? Flexible — An extended timeline is OK > Requested By Christiane V. Request ID: DTS25-130775 Type: Data, Team: Geo, Workgroup: SUTD2025-12-17T19:45:362025-12-17T20:50:412025-12-17T20:50:41false80716478374019025626045closedClosedSBO > What application are you using? Maximo > Describe the problem. Hello Eric S need access to Maximo so the team can train him on how to use it > How soon do you need this? Soon — Within a week > Requested By Eric S. Request ID: DTS25-130770 Type: Other, Product: Maximo, Team: Maximo, Workgroup: SBO2025-12-17T19:33:112026-01-29T16:54:322026-01-29T16:54:32false133040608374012228026044closedClosedTPWSince Moped projects and eCAPRIS subprojects don't have a 1 to 1 relationships, sometimes FDU amounts need to be split across Moped projects. To support this, we should implement a form that overrides a synced record by creating a new record in the `moped_proj_funding` table using the overriden eCAPRIS record as a template. De-duplication of FDUs is already handled in the `combined_funding_view` funding database view. **Overriding a synced record creates the exact same type of record as importing from eCAPRIS as implemented in https://github.com/cityofaustin/atd-moped/pull/1735** This form will enable: - Creating an override a synced record - Editing the **amount** and **description** of overrides - Editing the **amount** and **description** of imported records We also have the ability to show the original eCAPRIS amount by using the unique `ecapris_funding_id` (`fao_id` in eCAPRIS Oracle Database) that we store in `moped_proj_funding` for imported rows and overrides. This unique id should be used to show the eCAPRIS appropriated amount in the UI to compare to the override amount. **In Scope** - **Database update** - Update `combined_funding_view` with `is_manual` from `moped_proj_funding` (value for unioned eCAPRIS rows is `false`) so we can determine whether to show override dialog or inline editing (only manual records have inline editing) - **UI updates** - Add dialog that opens when double-clicking or clicking the edit pencil icon in rows where `is_manual = FALSE` - Dialog contains form (similar to dialog form in phases table) for creating or editing overrides that: - See screenshot for dialog title - Has two inputs: **Amount** and **Description** - Use React Hook Form for default values - **Amount** defaults to the synced row's amount (the eCAPRIS value) - Helper text shows eCAPRIS appropriated amount from `ecapris_subproject_funding` table - please label "eCAPRIS Appropriated Amount" - **Description** (`funding_description`) defaults to empty string since there are no descriptions available from eCAPRIS FDUs - Save button is disabled if form isn't dirty - On save, creates a record in `moped_proj_funding` with the following column values set: - **Amount** (`funding_amount`) is set to value in form (override) - **Description** is set to value in form (override) - **FDU** (`fdu`) is set to value in FDU value of eCAPRIS record being overriden - **Unit Long Name** (`unit_long_name`) is set to the value in the eCAPRIS record - **Status** (`funding_status_id`) is set to the value in the eCAPRIS record - **eCAPRIS funding id** (`ecapris_funding_id`) is set from the eCAPRIS record so we can fetch eCAPRIS values to display in the form - **eCAPRIS subproject id** (`ecapris_subproject_id`) is set from the eCAPRIS record so we can track which subproject this information came from if needed in the future - **Project id** is set as the Moped project id - Delete (trash can icon) is still only disabled for synced records ### Override form <img width="1349" height="751" alt="Image" src="https://github.com/user-attachments/assets/866d4f55-57a3-4365-8ba4-1f56c3090fb7" />Team: Dev, Need: 1-Must Have, Type: Enhancement, Product: Moped, Workgroup: TPW, Project: Pull eCAPRIS Funding Data2025-12-17T19:09:192026-01-26T22:36:162026-02-24T18:27:55false12474808374008934926043closedClosedTPWWe currently show a spinner for many of the DataGrid tables. We should update these tables to use the loading prop in DataGrid so that the table header and body can load before the rows are ready. **In Scope:** - Update the tables in the following components to use DataGridPro's `loading` prop - `DashboardView` - `UserSavedViewsTable` - `ProjectFiles` - `ProjectPhases` - `ProjectMilestones` - `ProjectFundingTable` - `SubprojectsTable` - `ProjectTeamTable` - `ProjectWorkActivityTable` - `StaffListView` **Not in scope:** - `ProjectListViewTable` since the spinner in the search bar is working well - `SubprojectFundingModal` since its data fetch loading state is handled in `ProjectFundingTable`Team: Dev, Type: Enhancement, Product: Moped, Type: Snackoo 🍫, Workgroup: TPW2025-12-17T18:59:012026-02-12T19:07:542026-02-12T19:07:54false35410637373997439826042closedClosedOCE > What application are you using? Other / Not sure > Describe the problem. docking unit low power > How soon do you need this? Soon — Within a week > Is there anything else we should know? computer is working as longas battery is OK > Requested By Ron K. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/6942f50fd52a279cfd36a5aa/lowpowerissuedec172025.docx) (181.66kb) Request ID: DTS25-130765 Type: IT Support, Workgroup: OCE, Team: Tech Services, Type: Hardware Support2025-12-17T18:24:122025-12-30T13:52:382025-12-30T13:52:38false235511404373984867226041closedClosedOngoing GIS support and QA/QC for the ACRI Parking Inventory dataset. On a typical week, I may spend anywhere from 3 to 16 hours on this task. In coordination with Ryan P. I have been asked to focus on eliminating the backlog of Parking Data updates from 2020 to 2024. There is not a set deadline for this task, although the aim is to eventually reduce and eliminate the backlog of QC and updates needed to ensure our parking data is accurate and fully up to date. Type: Data, Team: Geo, Project: Parking Inventory2025-12-17T17:45:482026-01-13T19:12:022026-01-13T19:12:02false188904275373984517126040closedClosedThis is a weekly recurring ticket for ongoing GIS QA/QC support for SMD for keeping their data up-to-date. Regular GIS QA/QC support for the SMD sign asset inventory. As the quantity of incoming sign asset data varies, the level of work and amount of time spent also varies. Generally, I tend to spend anywhere from 3 to 16 hours per week on GIS and QC support for the sign inventory dataset. I have spent roughly 3 - 5 hours on this task for this week, reconciling Zone AlphaType: Data, Team: Geo, Project: DTS GIS QC Support for SMD, Product: Signs GIS QA/QC Support2025-12-17T17:44:412026-01-13T19:11:592026-01-13T19:11:59false188904275373982746626039closedClosedPavement Operations > What application are you using? ArcGIS > Describe the problem. Hello, I have two individuals who need the ability to save maps in ArcGIS. They are currently able to build maps, but they are not able to save their work. Can permissions be granted to allow them to save maps? The individuals are: Unhide to view full names Yancy V Duane A > How soon do you need this? Soon — Within a week > Requested By Jonathan G. Request ID: DTS25-130760 Type: Data, Team: Geo, Workgroup: Pavement Operations, Type: GIS Web Application2025-12-17T17:39:102025-12-22T19:22:542025-12-22T19:22:55false80716478373910521826032closedClosedROW > What application are you using? ArcGIS > Describe the problem. ### Title: Segment 2015360 Missing in ROWPACT Streets Layer / Marked Inactive in AMANDA ### Description: The 5600 block of Middle Fiskville (Segment ID 2015360) exists in the CTN and on the OCE Streets List, but does not appear on the ROWPACT Streets layer. Additionally, AMANDA indicates that Segment 2015360 is inactive. > How soon do you need this? Soon — Within a week > Requested By Russell B. Request ID: DTS25-130730 Workgroup: ROW, Type: Data, Team: Geo2025-12-17T14:18:102026-01-30T15:07:252026-01-30T15:07:25false49930868, 80716478, 114594205188621155713727closedClosedSBO, DTSThis Epic is for operational requests such as updates and re-designs of Start Centers, Portlets, Queries, and Work Order issues.Workgroup: DTS, Product: Maximo, Team: Maximo, Workgroup: SBO2023-09-07T16:22:402024-02-03T05:03:282024-02-03T05:03:29false132967319, 133040608373979026626038closedClosed### UC Process AW Infrastructure Management (51406) process status is displaying as "Closed" instead of the Approved/Rejected ***ServiceNow Incident INC0541226*** Rashmi R. From AW is stating that AW customers doing reviews in UC folder noticed that the process status is appearing as closed instead of Approved/Rejected as it used to reflect previously. The concerns is for the one that are rejected as customer response is needed for those projects. Folder - UC Process - AW Infrastructure Management (51406) ROW ID - 13622696 ROW ID - 13582073 Issue - The process status is displaying as "Closed" instead of the Approved/Rejected attempt made in the attempt results section which causing confusion for the external customers Before - The process status reflected the attempt made EMAIL from Rashmi: > Hope you are doing well, > > I am reaching out to you as some of the AW customers doing reviews in UCC folder noticed that the process status is appearing as closed instead of Approved/Rejected as it used to reflect previously. The concerns is for the one that are rejected as customer response is needed for those projects. > > Can you please confirm if this is a change in process or expected so that the team is aware of why this is happening. > > Thank You, Rashmi R.Type: Bug Report, Impact: 2-Major, Need: 1-Must Have, Product: AMANDA, Provider: LaunchIT, Team: AMANDA2025-12-17T17:25:582025-12-17T19:09:582025-12-17T19:10:07false49930868, 51680715, 63309637373971203626037closedClosedROW### Update UC folder process view on the Portal to show the process comment field. - This will allow the users to see the review cycle number ### Acceptance Criteria - The AC provided applies to UC permits in the Portal only. - The portal needs to display Process Comments field for all processes along with other process details on the Process details page. - The field should be labeled 'Comments'. <img width="1832" height="1050" alt="Image" src="https://github.com/user-attachments/assets/4c2d9f5e-b3be-4543-9b89-b87516d74a61" /> --- ### Change Management - 2/19/26 - Vish - Updated initial AC - 3/4/26 - Vish - Updated AC to include both Process List and Process Details page - 3/24/26 - Tracy - Removed table view from AC --- > What application are you using? AMANDA > Describe the problem. ### Title: Display Review Cycle # in ABC Portal ### Description: Customers cannot currently see the Review Cycle # in the ABC Portal, making it difficult to determine which review cycle is the most recent. This information is available in the AMANDA backend and would be helpful to expose in the portal for clarity and transparency. ### Portal View (Current): Image hidden due to names. See Edit and copy URL to view ### AMANDA Backend View (Current): Image hidden due to names. See Edit and copy URL to view > How soon do you need this? Soon — Within a week > Requested By Russell B. Request ID: DTS25-130755 Workgroup: ROW, Type: Other, Impact: 3-Minor, Need: 2-Should Have, Product: AMANDA, Provider: LaunchIT, Team: AMANDA2025-12-17T17:03:102026-03-31T19:11:142026-03-31T19:11:14false33665701, 49930868, 51680715, 63309637373967830826036closedClosedATSD > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. My computer does not charge, and it's very slow now. I had this charging problem before, and Craig helped me restore it, but it keeps doing the same, to the point that I cannot work on it because I can't charge it or turn it on. > How soon do you need this? Soon — Within a week > Is there anything else we should know? preferably before the end of this week. Thanks. > Requested By Alonso R. Request ID: DTS25-130750 Workgroup: ATSD, Team: Tech Services, Type: Hardware Support2025-12-17T16:54:092025-12-22T15:56:192025-12-22T15:56:20false164183211373947762926035closedClosedFinance > What application are you using? Finance & Purchasing Portal > Describe the problem. We asked to have a banner pop-up if the requestor was asking for an MA over council limit to remind the requestor to enter the information into the Council Agenda KNACK system. And that banner is working great. However, the banner stays on the request and folks are confused as to whether the item has been entered or not. Is it possible to have the banner disappear after it's been assigned to a purchaser? > Describe the outcome you'd like to see when this feature is implemented. Is it possible to have the banner disappear after it's been assigned to a purchaser? > Describe any workarounds you currently have in place or alternative solutions you've considered. We explain to people, if they ask, what is going on. > Requested By Karen B. Request ID: DTS25-130745 Workgroup: Finance, Team: Apps, Need: 2-Should Have, Type: Enhancement, Product: Finance & Purchasing Portal2025-12-17T15:57:112025-12-18T20:02:492025-12-18T20:02:49false21112975, 170656233373929099426034closedClosedParking Services > What application are you using? Other / Not sure > Describe the problem. Formstack, I need access to create petitions for the residential parking program. > How soon do you need this? Soon — Within a week > Is there anything else we should know? I work in a position where I need access to Formstack on a regular basis. I've been in my position for over six months and have been unable to use this feature. I have lean on my coworkers to perform this task on my behalf. I need access to create petitions for the residential parking program. > Requested By Monique V. Request ID: DTS25-130740 Workgroup: Parking Services, Type: IT Support, Team: Apps, Provider: ATS2025-12-17T15:09:112025-12-17T17:23:302025-12-17T17:23:30false21112975, 67915167373921325626033closedClosedCSD > What application are you using? Other / Not sure > Describe the problem. I cannot log in to my computer! It says that the network is unavailable. > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? Today so I can work. > Requested By Jay K. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/6942c1dcca07d1e981f6ad2c/image.jpg) (1.82mb) Request ID: DTS25-130735 Type: IT Support, Impact: 1-Severe, Workgroup: CSD, Team: Tech Services2025-12-17T14:48:142025-12-17T18:07:502025-12-17T18:07:50false68443907, 133022703, 235511404318560707323332closedClosed> _This issue was auto-created as part of the Zenhub sub-issues migration. It contains a part of all the sub-issues of cityofaustin/atd-data-tech#16888. For more details see [this post](https://changelog.zenhub.com/migration-of-epics-projects-to-sub-issues-313645)._2025-06-29T00:18:162025-06-29T00:18:172025-06-29T00:18:17true373907249426031closedClosedSBO > What application are you using? Maximo > Describe the problem. Create a Maximo account for Anthony W , Crew lead, supervisor Dale Fischer. > How soon do you need this? Soon — Within a week > Requested By Richard B. Request ID: DTS25-130725 Type: IT Support, Product: Maximo, Team: Maximo, Workgroup: SBO2025-12-17T14:09:112026-01-29T16:54:062026-01-29T16:54:07false133040608373906206826030closedClosedSBO > What application are you using? Maximo > Describe the problem. Request to create a Maximo account for Alfredo Z > How soon do you need this? Soon — Within a week > Requested By Richard B. Request ID: DTS25-130720 Type: IT Support, Product: Maximo, Team: Maximo, Workgroup: SBO2025-12-17T14:06:142026-01-29T16:52:212026-01-29T16:52:21false133040608, 134445095373630859526029openTDS### Users want all TIA cases to populate on one layer of [this web map.](https://austin.maps.arcgis.com/apps/webappviewer/index.html?id=f90baebe5f0a49ddb3f5ff52672b3bbf) > What application are you using? ArcGIS > Describe the problem. We want one comprehensive layer for all TIA Cases. Currently, we have one "Traffic Impact Analysis Cases" layer of polygons that seems to be coming from AMANDA data. We also have one "TIA Review Cases" layer of point data that seems to be coming from Knack data. We would like to merge these into one layer of all polygon data to remove any confusion or any chance to overlook data. We are thinking maybe the Knack case ID can be linked to AMANDA and if they have a case in, we can use that data as the "Traffic Impact Analysis Cases" layer is already working. If the Knack case is not linked to any case in AMANDA yet (maybe they haven't formally submitted yet), then we can have a point data for the time being based on the address provided in Knack. Then, when the AMANDA case does come in, the layer can be updated to contain that polygon. > How soon do you need this? Soon — Within a week > Is there anything else we should know? We noticed that not all the TIA cases are being properly shown on the GIS layer which makes it difficult to complete our TIA determination worksheets. > Requested By Kaylie C. Request ID: DTS25-130715 Type: Data, Impact: 2-Major, Team: Geo, Need: 1-Must Have, Workgroup: TDS, Product: TDS Portal2025-12-16T21:00:572026-02-11T21:47:05true49930868, 80716478373629830926028closedClosedCSD > What application are you using? Other / Not sure > Describe the problem. I am in need of a new monitor as my right monitor is malfunctioning. JB Strange confirmed. > How soon do you need this? Soon — Within a week > Requested By Ramon D. Request ID: DTS25-130710 Type: Other, Workgroup: CSD, Team: Tech Services2025-12-16T20:57:102025-12-17T13:34:232026-01-16T00:37:24false133022703373626468726027closedClosedSBO > What application are you using? Other / Not sure > Describe the problem. this ticket is for Kaylan Torrez. Laptop telling him incorrect password when he was typing in correct password. He is now locked out of his laptop. Can you please assist? > Requested By Colton S. Request ID: DTS25-130705 Type: Bug Report, Impact: 1-Severe, Provider: ATS, Workgroup: SBO2025-12-16T20:45:322025-12-16T20:51:352025-12-16T20:51:36false61209591373626464226026closedClosedSBO > What application are you using? Other / Not sure > Describe the problem. Eleasar F.'s performance success evaluation needs to be assigned to Guadalupe G. > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? Our DM would like to have our performance success completed by 12/19/2025 > Requested By Richard B. Request ID: DTS25-130700 Type: Other, Impact: 1-Severe, Provider: ATS, Workgroup: SBO2025-12-16T20:45:312025-12-16T21:11:312025-12-16T21:12:08false49591623373619655326025closedClosedSUTD > What application are you using? ArcGIS > Describe the problem. Hi DTS, I am getting ready to publish our new sidewalk app (https://austin.maps.arcgis.com/home/item.html?id=1fef828ae82342e883acd26b886c9471) to the public. I am in touch with PIO on website updates. I believe I do not have permission to change the ownership of my app from Christiane V to PWD_Publisher; can you please change ownership so I can make it public? Thanks, Chris > How soon do you need this? Soon — Within a week > Requested By Christiane V. Request ID: DTS25-130695 Type: IT Support, Team: Geo, Workgroup: SUTD2025-12-16T20:18:072025-12-16T22:25:162025-12-16T22:25:16false80716478373617399326024closedClosedVZAs part of #24496, create an API route to enable the uploading of images of crash victims. We'll track the frontend work separately. The route should be available at `/images/person/<person_id>` and support two REST methods: - `GET`: return a secure image URL from S3 where the image can be viewed - `POST`: upsert an image into S3 and save the filename in the DB Other considerations: - restrict image file size to some reasonable amount - restrict image dimensions to some reasonable amount - restrict to `png` and `jpeg` image typesTeam: Dev, Need: 1-Must Have, Workgroup: VZ, Product: Vision Zero Crash Data System2025-12-16T20:10:122026-01-09T17:26:452026-01-09T17:26:45false14793120373612174426023openNeeds Scoping[UC Recubmittal Project Kickoff.pptx](https://github.com/user-attachments/files/25496763/UC.Recubmittal.Project.Kickoff.pptx) We are building a new resubmittal process for UC team that allows applicants to update and resubmit existing applications directly through the [ABC Portal](https://abc.austintexas.gov/web/permit/index), with changes automatically reflecting in Amanda—eliminating manual steps and improving efficiency. ## Background The current resubmittal process for permit applications involves manual steps that create inefficiencies and introduce the potential for errors. Specifically, applicants are required to submit revised plans via SMARTSHEET, after which the UC Agent must manually transfer the updated information and attachments into the corresponding case in Amanda. This manual handoff between systems is time-consuming and increases the risk of data inconsistencies, delays, and missed updates. ## Desired Outcomes The purpose of this project is to thoroughly document the existing workflow, identify areas for improvement, and implement solutions that reduce manual effort and minimize delays. To enhance efficiency and overall impact, the program requires a solution that streamlines the UC resubmittal process by automating updates and eliminating the need for manual data transfers. The solution will have the following features/deliverables. 1. Ability to resubmit UC application via ABC Portal during a new designated Application Status of “Resubmittal Incomplete”. 2. Ability to edit Info fields and Folder Description on ABC Portal during resubmittal. 3. Ability to upload multiple attachments via ABC Portal during resubmittal 4. Resubmission triggers a new review cycle with appropriate status changes and notifications (especially UC Team) 5. Resubmission will not trigger Application fee and new Workbook. 6. The resubmitted information and attachments will reflect on the existing UC case in Amanda ready to be redistributed for reviews. ## Scope & Deliverables 1. Decommission the use of SMARTSHEET for UC Resubmittals. 2. Enable applicants to revise and resubmit applications directly through the ABC Portal following a rejection. 3. Create a new status named "Resubmission Incomplete". 4. Update folder status in Amanda and ABC to the new status "Resubmission Incomplete" instead of “Awaiting Update” upon adding a Reject attempt on “Permit Case Manger” Process 5. Automate status change of "Resubmission Incomplete" to trigger applicant access to the resubmittal feature in ABC Portal. 6. Ensure that all updated applicant information and attachments flow automatically from ABC Portal to the corresponding UC Folder in Amanda. 7. Allow UC Agents to timely redistribute updated cases for review once applicant updates are resubmitted. 8. Minimize UC Team involvement in manual data entry and file management. ## Timeframe This project will kick off in Jan 2026 and is expected to finish in 8-10 weeks Development Started March Timeline deliverable deadline is by May 15 2026. ## References Miro board featuring Current State and Future State: https://miro.com/app/board/uXjVJZ3YADw=/?share_link_id=648884899330 Project Overview Document ## Request details - Requested by: Isabelle Pena - Executive sponsor: Christopher Newton - Date: 07/07/2025 --- This Github issue represents an Austin Transportation and Public Works' [Data & Technology Services](https://austinmobility.io/) team project. Project status is documented regularly in the comments below. Type: Feature, Product: AMANDA, Project Index, Product: AMANDA Portal, Team: AMANDA, Project: UC Resubmittals2025-12-16T19:52:102026-04-23T16:21:02true167787744373595137226022closedClosedPDD > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. I need MS Project re-installed on my computer. I will require this afternoon to complete an urgent task. > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? I will need to create schedules and projects for a few grant projects that are due to the executives early January. > Requested By Fernando C. Request ID: DTS25-130690 Type: IT Support, Impact: 1-Severe, Workgroup: PDD, Product: O3652025-12-16T18:51:102025-12-17T13:18:532025-12-17T13:18:53false235511404373579052526021openDTSThe street segment updater continues to run into issues with whitespace present in values stored in Data Tracker's `street_segments` table in the `DATA_TRACKER_SEGMENT_ID` column. We should improve the script so it doesn't fail when encountering it. See https://austininnovation.slack.com/archives/CHZE6BC6L/p1765904729256299 for more context. Also, the failed runs only happen at 6:45 but every other scheduled run succeeds although the logging does show the same id that contains whitespace and causes the failure.Workgroup: DTS, Team: Dev, Need: 3-Could Have, Type: DevOps, Type: Snackoo 🍫2025-12-16T17:59:522025-12-17T20:57:21false373553256926020closedClosedUrban Forestry > What application are you using? Other / Not sure > Describe the problem. Need access to GeoTab. > How soon do you need this? Soon — Within a week > Is there anything else we should know? I need access to GeoTab site to manage inspectors' vehicle use. > Requested By Olivia S. Request ID: DTS25-130685 Type: IT Support, Workgroup: Urban Forestry, Team: Tech Services2025-12-16T16:39:082025-12-16T19:28:302025-12-16T19:28:30false61209591373551419926019closedClosedUrban Forestry > What application are you using? Other / Not sure > Describe the problem. My laptop will not connect to the docking station. The plug does not light up when inserted into computer. > How soon do you need this? Soon — Within a week > Is there anything else we should know? Ability to use docking station/multiple desktop screens needed for work. > Requested By Olivia S. Request ID: DTS25-130680 Type: IT Support, Workgroup: Urban Forestry, Team: Tech Services2025-12-16T16:33:082025-12-16T19:18:592025-12-16T19:18:59false138721851373549408326018closedClosedPavement Operations > What application are you using? Other / Not sure > Describe the problem. This week > How soon do you need this? Soon — Within a week > Is there anything else we should know? This week training > Requested By Error :( Request ID: DTS25-130675 Type: IT Support, Workgroup: Pavement Operations2025-12-16T16:27:092025-12-16T19:30:052025-12-16T19:30:13false61209591373549403126017closedClosedUrban Forestry > What application are you using? ArcGIS > Describe the problem. Need inspectors "PWD_LopezG" "PWD_JonesM" "PWD_KistnerS" added as selection option for "Inspector" drop down for PWD Urban Forestry Field Collection map; Layer: ASMP Level 1-4 Layers Please also remove options for "PWD_Derks" "PWD_Ramos" "PWD_Hernandez" > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? Training with inspectors today at 1pm and need user PWD_LopezG added in order to complete training if at all possible. Will work around if not possible. > Requested By Michael J. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/694187cde9e38ff91fb2db1c/fieldmapsasmp1.png) (922.19kb) Request ID: DTS25-130670 Type: Data, Impact: 1-Severe, Team: Geo, Workgroup: Urban Forestry2025-12-16T16:27:082025-12-16T16:49:502025-12-16T16:49:50false142338538373524689526016closedClosedEnforcement Services## Background Several recent events submitted by requestors have been cancelled. Parking Enterprise would like to add the ability to cancel both single-day and multi-day event requests so they can better track when events are cancelled and the reasons for cancellation, without needing to contact DTS to resolve these issues. ## Approach - Update the Parking Enterprise Portal so reviewers can Cancel event requests - Ask Parking Enterprise to test the new feature by cancelling the requests they need to clear from the Single and Multi-Day Event Tables. ## How this will work Multi-Day Events Multi-Day ("the parent") event can be cancelled OR Single Day requests that are part of a Multi-Day Event Request can be cancelled. Sometimes Parking Enforcement needs to cancel a single day of a multi-day request do to weather. ## Details Reasons for cancelling: - Requestor cancelled - Requestor input no details - Requestor input wrong details - Event cancelled due to weather - Other: Reason (Should we add this in to provide some flexibility in case the reason for requesting doesn't match one of the reasons above)? ## Events that need to be cancelled - Run for the Water: Requestor didn't follow up with staffing details needed - Trail of Lights: Requestor cancelled - Austin's New Year: Requestor cancelled - Test| Rio: Don't know why this was input by Special Events ## A/C: - [ ] Reviewers can remove events from the Single and Multi-Day Event Request table by updating the Event Request status to "Cancelled" and adding a Reason for Cancelling. - [ ] As a Reviewer, when I cancel an event request an email notification is automatically sent to the Requester letting them know their event was cancelled. - [ ] Reviewers and Supervisors can see a list of Cancelled Event Requests and reasons from the [Event Support Request Page](https://atd.knack.com/parking-enterprise#event-support-requests/)Team: Apps, Product: Parking Enterprise Portal, Workgroup: Enforcement Services2025-12-16T15:18:492026-01-16T21:00:242026-01-16T21:55:08false100615928373501947226015closedClosedSBO > What application are you using? Maximo > Describe the problem. New account request. Name: Kaylan Torrez Employee ID: 10201313 Title: Administrative Specialist Temp Worksite: St Elmo Supervisor: Ryan Harding > How soon do you need this? Soon — Within a week > Requested By Colton S. Request ID: DTS25-130665 Type: IT Support, Product: Maximo, Workgroup: SBO2025-12-16T14:24:132025-12-19T15:07:262025-12-19T15:07:26true133040608373251891426014closedClosedATSD > What application are you using? Other / Not sure > Describe the problem. Please assign Microsoft Project licenses (Planner & Project Plan 3 GCC Sub Per User - $23.14/mo) to the following staff: - Danny Peters - Nina Rinaldi - Maddie Strange - Rebecca Cedillo - Cecily Foote - Alonso Raigosa Please charge to FDU 5120 6200 3231, Object Code 6388 and let me know if you need other information. > How soon do you need this? Soon — Within a week > Is there anything else we should know? Software is needed by project management staff to create schedules critical for their work. > Requested By Caitlin D. Request ID: DTS25-130660 Workgroup: ATSD, Type: IT Support, Team: Tech Services2025-12-15T23:33:092025-12-19T19:52:192025-12-19T19:52:19false68443907373107234926004closedClosedDTS > What application are you using? Other / Not sure > Describe the problem. I have onboarded today and having Issue with VPN access, I am back at St Elmo. > How soon do you need this? Soon — Within a week > Requested By Kaylan T. Request ID: DTS25-130640 Workgroup: DTS, Type: IT Support, Team: Tech Services2025-12-15T15:54:092025-12-15T20:10:512025-12-15T20:10:51false68443907, 133022703, 138721851373237039426013openAMD > What application are you using? AMD Data Tracker > Describe the problem. Would like to set up a new Detector dataset to be able to query duration of broken detector (read: to find out how long a detector has been assigned the broken status) > How soon do you need this? Flexible — An extended timeline is OK > Is there anything else we should know? Would be nice to have in a couple of months/Spring 2026 but open > Requested By Allyson R. Request ID: DTS25-130655 Workgroup: AMD, Type: Other, Product: AMD Data Tracker2025-12-15T22:30:362026-01-06T22:26:25false61209591373235168726012closedClosedHREmergency Management is interested in using this module for tracking time for emergency events issue #25647 - need to plan for archiving historical data Workgroup: HR, Type: Data, Team: Apps, Product: Human Resources Portal2025-12-15T22:22:332026-02-05T16:16:572026-02-05T16:16:57false21112975, 170656233373226959226011closedClosedOCE > What application are you using? ArcGIS > Describe the problem. Proposed Alley Dashboard Junior Edition : This Junior Edition would be a stripped down vesion of the current Alley Dishboard , and available with one click to all city employees to allow alley service calls to be correctly logged into MAXIMO. OCE is working on a contract to collect inventory and condition data for the existing Alley Dashboard. This will take 6 to 10 months to issue a contract, collect the data , and upload it to the Dashboard. When the data is loaded, the current Alley Dashboard would would be rolled out as an enhanced replacement for the Junior edition. The Junor Edition would have a special work in progress disclaimer > How soon do you need this? Unsure > Is there anything else we should know? Ideal by Feb 1 st > Requested By Ron K. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/6940833d00f1e304021043df/proposedalleydashboardjunioreditiondec152025.pptx) (2.25mb) Request ID: DTS25-130650 Type: Map Request, Team: Geo, Workgroup: OCE2025-12-15T21:54:102025-12-30T19:33:452025-12-30T19:33:45false80716478373226010226010closedClosedDTS- [x] publicize job description - [x] coordinate with applicants to schedule interviews - [x] conduct interviews (12/17), (12/18), (12/19) - [x] consolidate and provide HR interview materials and hiring recommendationWorkgroup: DTS, Team: Geo, Type: Operations2025-12-15T21:50:482025-12-22T19:25:522025-12-22T19:25:52false80716478373224420726009closedClosedATSDATSD is requesting an extract of curb ramp data with the inclusion of google street view links. Current curb ramp data only has lat/longs in state plain, preventing the ability to generate street view links on the fly with arcade. Workgroup: ATSD, Type: Data, Team: Geo2025-12-15T21:45:412025-12-15T21:48:042025-12-15T21:48:04false80716478373223135826008closedClosedVZVZ is requesting an extract of TxDOT Roads within Full Purpose TxDOT maintained roads data: https://austin.maps.arcgis.com/home/item.html?id=46c6ad08e47e4117af4b12b9b2aa7e8dType: Data, Team: Geo, Workgroup: VZ2025-12-15T21:41:192025-12-15T21:42:492025-12-15T21:42:49false80716478373197833726007closedClosed St Elmo ## Device & User Information (first name and last initial, no last names) Monitor/ Screens & Leticia, S ## What's the problem? User says she has issue with the screens not displaying ## What did you do to resolve the issue Have went over to user to check and see, but there was just a slight issue, however that was been fixed by the user and made sure the monitors are populated correctly and screen is turned on.Type: IT Support, Team: Tech Services, Type: Hardware Support2025-12-15T20:22:262025-12-15T20:22:442026-01-16T00:40:45false133022703373135844126006closedClosedOSE### BUG: AB+C Portal film permits can't get past the property selection screen. Users get "No Data Found Error" Dawn K submitted a request to ATS (CTM) under **SCTASK0579832** stating users were getting an error when trying to submitt a film permit. When users select continue after adding a segment they get a red ribbon error stating "No Data Found". <img width="1154" src="https://api.zenhub.com/attachedFiles/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBOFprREE9PSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--6bde6c89cad07850815ac1786218a6e26e3d9ccf/no%20data%20found%20error.png" alt="no data found error.png" /> From **SCTASK0579832** : > Process AB+C Portal for Transportation and Public Works. > > AB+C Portal film permits can't get past the property selection screen. > When trying to submit a film permit, even if you selected segments, when you try to move to the next screen, an error pops up in a red ribbon at the top saying "no data found".Workgroup: OSE, Type: Bug Report, Impact: 1-Severe, Need: 1-Must Have, Product: AMANDA, Provider: LaunchIT, Team: AMANDA2025-12-15T17:07:232025-12-19T19:51:512025-12-19T19:51:51false49930868, 51680715, 63309637373123090026005openHR > What application are you using? Human Resources Portal > Describe the problem. Addition to the SBO Career Progression site on HR Portal. Would like to have classes assigned to employees and place to add pass/fail in addition to scoring. > Describe the outcome you'd like to see when this feature is implemented. Ongoing record keeping and digitization of of cumbersome paper process. Transparency to employees of their standing. > Describe any workarounds you currently have in place or alternative solutions you've considered. Paper process only. > Is there anything else we should know? End of January as Train is going away and Workday does not allow access to these types of records. > Requested By Jennifer W. Request ID: DTS25-130645 Workgroup: HR, Team: Apps, Need: 2-Should Have, Type: Enhancement, Product: Human Resources Portal2025-12-15T16:33:092026-02-17T17:28:44true21112975, 61209591, 170656233372458381825993openWe will edit the permissions and login experience2025-12-12T19:26:582025-12-12T19:26:58false373085994026003closedClosedSBO St Elmo ## Device & User Information (first name and last initial, no last names) Monitors/ Keyboards/Mice/ Dockings/ Cables & David, A ## What's the problem? Need to tear down the equipment, which was setup for the EOC and place it back in the storage unit ## What did you do to resolve the issue Type: IT Support, Workgroup: SBO, Team: Tech Services, Type: Hardware Support2025-12-15T15:03:412025-12-17T21:10:302026-01-16T00:40:44false133022703373084607826002closedClosedUrban Forestry > What application are you using? Other / Not sure > Describe the problem. Submitting request on behalf of Sam Chmelar; I am having difficulty with my laptop and booting that up, and my troubleshooting has reached its capacity — was wondering, do you know the best route to getting that checked out? > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? Unable to perform duties. > Requested By Sam C. Request ID: DTS25-130635 Type: IT Support, Impact: 1-Severe, Workgroup: Urban Forestry, Team: Tech Services2025-12-15T15:00:522025-12-16T15:56:212025-12-16T15:59:03false68443907, 133022703, 138721851, 164183211373074159726001closedClosedPDD > What application are you using? Other / Not sure > Describe the problem. Issues with in-office network connection. Internet does not connect until after unplugging Ethernet cable. > How soon do you need this? Soon — Within a week > Requested By Reynaldo D. Request ID: DTS25-130630 Type: IT Support, Workgroup: PDD, Team: Tech Services2025-12-15T14:36:112025-12-16T17:31:092025-12-16T17:31:10false164183211373066666126000closedClosedVZ > What application are you using? Other / Not sure > Describe the problem. Nothing works > Requested By Jetal B. Request ID: DTS25-130625 Type: Bug Report, Impact: 1-Severe, Workgroup: VZ, Team: Tech Services2025-12-15T14:21:122025-12-15T15:31:122025-12-15T15:31:12false68443907, 133022703, 164183211, 235511404372626949025999closedClosedSBO > What application are you using? Maximo > Describe the problem. Can we get these employees removed from the 2091 Maximo labor, and tools these employees work for other crews or have retired. Go to edit view to see the list of employees Can we also change Aymer job title from MUNISVMN to a Tech 1 > How soon do you need this? Soon — Within a week > Requested By David V. Request ID: DTS25-130620 Type: Other, Product: Maximo, Team: Maximo, Workgroup: SBO2025-12-13T18:48:092025-12-15T15:40:512025-12-15T15:40:51false133040608, 134445095372499613925998closedClosedTPWWe need to update the remaining build images in the warning screenshot below. This was a small change for Moped's deployments. See https://github.com/cityofaustin/atd-data-tech/issues/23926 for the Moped update. https://docs.netlify.com/build/configure-builds/overview/#build-image-selection To see the warning, log into Netlify, look at our projects, and see a warning icon next to those listed below that links to the page to update. **In Scope:** - Update: - VZE prod and staging - VZV prod and staging - atd-knack-signs-markings - knack-explorer - help.austinmobility.io <img width="930" height="124" alt="Image" src="https://github.com/user-attachments/assets/3cffed31-a910-4d53-8675-77114d2ab0a7" />Team: Dev, Need: 1-Must Have, Type: DevOps, Type: Tech Debt, Workgroup: TPW2025-12-12T22:20:532025-12-17T21:51:102025-12-17T21:51:10false14793120372491955825997openDTSThere is a breaking change in Next 16 where `next lint` is removed and needs to be replaced. There is a codemod if you CMD + F `next lint` at https://nextjs.org/blog/next-16. h/t to John for finding this doc too https://nextjs.org/docs/app/api-reference/config/eslint To replicate: 1. Run `npm run lint` in either repo 2. See the output below > npm run lint > > atd-product@1.0.2 lint > next lint > > Invalid project directory provided, no such directory: /Users/atd/atd/atd-product/lint **In Scope** - Update lint script in package.json to use ESLint directly (https://nextjs.org/docs/pages/getting-started/installation#set-up-linting)Workgroup: DTS, Type: Bug Report, Team: Dev, Type: DevOps, Type: Snackoo 🍫2025-12-12T21:43:342026-05-15T21:23:23false372485114925996closedClosedROW### We are creating a new column `Lane Number` to append to traffic lanes and direction - The user can input a number in the Column 'Lane Number' - The user can do this on both EX & RW folders. (Do we need separate tickets?) Workgroup: ROW, Need: 4-Won't Have, Product: AMANDA, Team: AMANDA2025-12-12T21:14:432025-12-12T21:29:022026-02-25T17:11:17false49930868372472802325995closedClosedFinance > What application are you using? Finance & Purchasing Portal > Describe the problem. Add ATPW ProCard PP Training to http://atd-dts.gitbook.io/finance-and-purchasing-or-help-guides/MtiG7Zuxd1mLv7PvqO77 Under Card Services. > How soon do you need this? Flexible — An extended timeline is OK > Requested By Demarcos M. Request ID: DTS25-130615 Workgroup: Finance, Type: Training, Team: Apps, Product: Finance & Purchasing Portal2025-12-12T20:21:112026-01-15T16:23:002026-01-16T22:01:03false21112975, 170656233372460711725994closedClosedTDS### We are producing 2 raw data sets: TDS Fees Paid and TDS Fees Billed ### 1 Fees PAID _Repeat of #21117 and #20655_ **Parameters:** 1. [ ] Fee was paid between 10/1/24 - current 2. [ ] Fee is in the attached list [Current TDS Fees.xlsx](https://github.com/user-attachments/files/24198855/Current.TDS.Fees.xlsx) 3. [ ] Be sure tech surcharge is not included 4. [ ] Exclude voided payments **Output:** _CSV emailed to Tracy_ - Include fees that weren't charged with a count of zero Fee code | Fee Description | Total Amount Paid -- | -- | -- | ----- ### 2 Fees Invoices **Parameters:** 1. [ ] Fee was billed between 10/1/24 - current 2. [ ] Fee is in the same list as above **Output:** _CSV emailed to Tracy_ - Include fees that weren't charged with a count of zero Fee code | Fee Description | Total Amount Billed -- | -- | -- | Type: Data, Impact: 3-Minor, Need: 2-Should Have, Workgroup: TDS, Product: AMANDA, Provider: LaunchIT, Team: AMANDA2025-12-12T19:34:152026-01-06T21:12:142026-01-06T21:12:14false49930868, 51680715, 63309637372452449925992closedClosedOSE > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. I would like some headphones with a microphone to join meetings and calls. > How soon do you need this? Flexible — An extended timeline is OK > Requested By Jessie M. Request ID: DTS25-130610 Workgroup: OSE, Type: Other, Team: Tech Services, Product: O3652025-12-12T19:09:092025-12-19T20:19:582025-12-19T20:19:58false68443907, 133022703, 138721851372450114325991closedClosedSMD8900, ## Device & User Information (first name and last initial, no last names) ## What's the problem? Create a user guide on using equipment ## What did you do to resolve the issue Workgroup: SMD, Type: IT Support, Team: Tech Services, Type: Hardware Support2025-12-12T19:00:312026-02-13T14:34:472026-02-13T14:34:47false133022703372427301025990closedClosedTPWWe have a deprecation warning about the Hidden component that we use to conditionally hide UI elements at different widths in a few components. Deprecation warning: > The Hidden component was deprecated in Material UI v5. To learn more, see the Hidden section of the migration docs. https://mui.com/material-ui/migration/v5-component-changes/#hidden **In Scope** - Replace component with recommended solutionTeam: Dev, Need: 2-Should Have, Product: Moped, Type: Tech Debt, Type: Snackoo 🍫, Workgroup: TPW2025-12-12T17:37:222026-01-14T23:21:102026-01-14T23:21:10false5697474372345736025989closedClosedSBO > What application are you using? Maximo > Describe the problem. Report Request I would like to be added to the daily Utility Dash Board email report. Thanks! > How soon do you need this? Soon — Within a week > Requested By Greg G. Request ID: DTS25-130605 Type: IT Support, Product: Maximo, Workgroup: SBO2025-12-12T13:36:132025-12-15T15:51:512025-12-15T15:51:51false133040608372109852125988openROW_Create a Edit DAPCZ Project pop up page so that the ROW Coordinators team can edit project details when needed. <img width="585" height="1381" alt="Image" src="https://github.com/user-attachments/assets/17aa6d60-f1cf-44fa-8979-38766e1373c1" /> ### PAGE HEADER: - [ ] Page header = "Edit DAPCZ Project" ### MEETING STATUS section: - [ ] Meeting Status: - Display the following three options in the following order as radio buttons. - Active - Removed - Completed - The current meeting status will display as selected. ### DAPCZ MEETINGS section: **_Is the idea to display all meetings here?_** ### PROJECT INFORMATION section: _Updates:_ - Remove Project Status section header. - Move Project Start Date, Project Duration, and Project Status to the Project Information section - Remove "Submitted Date" - [ ] Display a section names "Project Information" 1. RSN#: Text input field/Alpha Numeric 2. Project Name*: Required text input field/Alpha Numeric 3. Project Description: Multiline text area/Alpha Numeric 4. Start Date: Date picker input. 5. Project Duration: Text field (for free text entry, e.g., “3 months”) 6. Project Status: Dropdown displaying following options. - Preconstruction - Construction - Deferred Restoration ### PROJECT LOCATION section: **_Updates:_** - Make ABC a required field. - [ ] Display a section names "Project Location". 1. Static note "All projects require a location." is displayed. 2. Street Address: Text input field/Alpha Numeric 3. Street Address 2: Text input field/Alpha Numeric 4. City: Text input field. 5. State: Text input field. 6. Zip: Text input field/Alpha Numeric 7. Other Location: Text field for additional/multiple locations. 8. ABC# *: Required dropdown field. - Must include values ABC 1 through ABC 6 ### PROJECT CONTACT INFORMATION section: **_Updates:_** - Make Submitted By field a free form text field. - Make Project Owner field a free form text field. - Make DAPCZ Site Contact a required field. - [ ] Display a section named "Project Contact Information" 1. Submitted By: Free form text field 2. Project Owner: 3. DAPCZ Site Contact*: **_- Required dropdown field._** **_- Dropdown will display all Site Contacts from Contact List._** - Show "Add a new option" - Upon clicking the "Add a new Option" link, display the following fields to enter Site Contact information. - Organization: Text field to enter Organization name. - Contact: Two text fields to enter First and Last name. - Phone: Allow to phone number and extension. - Email: Mandatory text field to enter email address. - Display a SUBMIT button to save the entered information. - Upon submitting, add the new contact to the Contact List as Contact Type "DAPCZ Site Contact" <img width="955" height="678" alt="Image" src="https://github.com/user-attachments/assets/062261af-63f3-4242-999e-824316f98348" /> ### SUBMISSION: 1. Display a Submit button at the bottom of the form. 2. If required fields are missing upon submission, display corresponding field required validation at the top of the page. 3. Upon successful submission, project will be edited and updates reflect on the Project List page and Project Details page. ### ACCESS: - Admins: Paloma, Evelyn, Alexia Workgroup: ROW, Team: Apps, Project: DAPCZ Agenda Tool, Product: ROW Portal2025-12-11T22:00:272026-05-08T15:34:05false167787744372096037325987closedClosedROW > What application are you using? AMANDA > Describe the problem. ### Title: UC Folders: Review Attempts Showing as CLOSED Instead of Correct Status ### Description: A bug has surfaced on UC folders where reviewer attempts on respective processes are incorrectly updating the process status to CLOSED. When a reviewer enters an attempt comment, such as selecting REJECTED, the system displays the process as CLOSED rather than the selected status. This behavior began today; attempts from yesterday reflect the correct status, confirming this is a new issue. ### Example: - RSN 12836016 ### Current Functioning: - <img width="1564" height="55" alt="Image" src="https://github.com/user-attachments/assets/ff6ff565-1f80-4920-ae8f-ef624d4bd71b" /> - <img width="1200" height="574" alt="Image" src="https://github.com/user-attachments/assets/6c9bb1a8-9b1c-4646-976a-47732e12dabb" /> - It appears isolated to _AW Infrastructure Review_ and _Watershed Engineering Review_. However, that could just be because those are the process attempts run today. **Please investigate and restore expected status behavior.** > Website Address https://amanda.austintexas.gov/backoffice/core/login.zul Internet Browser: Chrome > Requested By Russell B. Request ID: DTS25-130600 Workgroup: ROW, Type: Bug Report, Impact: 1-Severe, Product: AMANDA, Provider: LaunchIT, Team: AMANDA2025-12-11T21:09:102025-12-29T16:37:092026-02-25T17:11:16true33665701, 49930868, 51680715, 63309637372087429425986closedClosedSPP## Thu 12/11/25 * Manuela sent a message on Teams asking about embedding a Power BI dashboard in SharePoint * We got on a Teams call so I could walk her through it; Manuela is familiar with SharePoint * We created a new page to host the Commute Survey responses dash * I walked her through getting the report link and embedding it, but she was really most of the way there with the process already * It took a while for the link/report to process but it showed up * Manuela will continue to configure the page and knows how to link it to the main site when ready. Type: IT Support, Team: Apps, Workgroup: SPP, Type: Sharepoint2025-12-11T20:37:102025-12-11T20:37:192025-12-11T20:37:41false100615928372084627125985closedClosedOCE- [x] Update all references of Multi-Asset... to Right of Way Asset.../RAMP - [x] Add Reference layer section - [x] City maintained Roadways/State Maintained Roadways - [x] County/ETJ jurisdictionsTeam: Geo, Type: Enhancement, Workgroup: OCE2025-12-11T20:26:462025-12-30T17:31:522025-12-30T17:32:26false80716478372076384625984closedClosedROW### New value on the Free-form column `Info Type`: `Traffic Lane: Direction` for both RW and EX folders. **Acceptance Criteria:** - The user is able to select `Traffic Lane: Direction` in the free-form drop down for `Info Type` (CO3) - The user can do this on both EX & RW folders. <img width="414" height="512" alt="Image" src="https://github.com/user-attachments/assets/6d6f3c7d-a80b-4866-8f18-2a7cadfe00af" />Workgroup: ROW, Need: 1-Must Have, Type: Enhancement, Product: AMANDA, Provider: LaunchIT, Team: AMANDA2025-12-11T19:56:462026-03-06T19:52:212026-03-06T19:52:21false49930868, 51717169, 63309637371976368725971closedClosedSDD# Background Check out #24298 for more information and resources related to the City Rebranding Project. # A/C - [ ] The banner on the [Austin Strategic Mobility Portal](https://atd.knack.com/asmp) page is up to date with the new COA branding. Workgroup: SDD, Type: Feature, Team: Apps2025-12-11T14:59:422025-12-16T20:52:532025-12-16T20:52:53false7612723371953111525968closedClosedAMD > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. Need desktop at open desk > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? ASP please > Requested By Toby T. Request ID: DTS25-130550 Workgroup: AMD, Impact: 1-Severe, Team: Tech Services, Type: Hardware Support2025-12-11T14:01:002025-12-15T16:11:412025-12-15T16:11:41false235511404372071077925983closedClosedFinance, ROW**Confirm Data:** - [x] Google Sheet located in the DTS Google Drive > ROW Portal > COS folder - [x] Google Sheet updated by Finance - [x] Check Data on each tab **Confirm Counts:** - [x] AE (Austin Energy) Number of records to update: 5860 - [x] ACC (Austin Convention Center) Number of records to update: 0 - [x] ATPWD (Austin Transportation & Public Works) Number of records to update: 11648 - [x] AWU (Austin Water Utility) Number of records to update: 14238 - [x] CPO (Corridor Program Office) Number of records to update: 0 - [x] PARD (Parks and Recreation Department) Number of records to update: 0 - [x] WPD (Watershed Protection & Development) Number of records to update: 426 - [x] Total Number of records being updated: 32172 **Import Data:** - [x] Import (Update) records, match on `Combined ID` & import `Journal Voucher ID`, `Department Comment`, and `Payment Memo`. Set default `Import Date` to today and set `JV Type` to the proper sheet acronym [(Review Instructions)](https://atd-dts.gitbook.io/atd-knack-operations/row-portal/cos-jv-update) - [x] Make sure the number of records being updated matches for all spreadsheets - [x] Filter records by `Import Date` and `JV Type` to make sure the total number of records updated matches **Error Checking:** - [ ] If inaccurate, check backend filter to see if any of the unmatched records are archived records and marked as `Archived`. The AMANDA data may be inaccurate, the script may be running incorrectly, or the `Combined ID` may be incorrect if the record amount does not match the number of Archived records. - [ ] Also check for duplicate `Combined IDs` which could be duplicate records or have the wrong `Combined ID`, `Fee Number`, or `Payment Number`. These need to be reconciled with Finance. - [ ] Notify Finance that the update task is complete (Teams or Email) Workgroup: Finance, Workgroup: ROW, Type: Data, Team: Apps, Product: ROW Portal2025-12-11T19:37:172026-01-28T18:34:382026-01-28T18:34:38false67915167372067532425982closedClosedCSD# Background We made usability updates to the [Living Streets Viability](https://www.austintexas.gov/LivingStreets#ApplyforaLivingStreetinyourneighborhood) map based on the LS teams feedback. After reviewing the updates, we noticed that adjusting the street addresses and red dots to appear when the map is zoomed into 50ft requires the visitor to get zoom in more than they'd expect. Adjust visibility range so the street address and red dots shows up when you are zoomed in to 100 ft. # A/C - [x] Street Addresses and red dots appear on the Living Streets Viability map @ 100 ft zoomTeam: Geo, Type: Enhancement, Workgroup: CSD, Project: Living Streets 2.02025-12-11T19:25:202026-01-09T17:48:232026-01-09T17:48:23false114594205372066414225981closedClosedOSE > What application are you using? ArcGIS > Describe the problem. Static Impact Map for SXSW Copy last year's. Event - March 12th - 18th. Impact Dates - March 9th - 20th. ROW ID: 13608708 > How soon do you need this? Flexible — An extended timeline is OK > Is there anything else we should know? By the first week of January to provide to ROW for construction waivers. > Requested By Dawn K. Request ID: DTS25-130595 Workgroup: OSE, Type: Map Request, Team: Geo2025-12-11T19:21:112026-01-08T19:26:352026-01-08T19:26:35false114594205372063318525980closedClosedTPWBefore [migrating to Apollo Client version 4](https://github.com/cityofaustin/atd-data-tech/issues/24958), Apollo [recommends upgrading to version 3.14](https://www.apollographql.com/docs/react/migrating/apollo-client-4-migration) which introducing deprecations and warnings to help move smoothly to version 4. We are on version 3.9. **In Scope:** - Update to Apollo version 3.14 - Poke around the app and address any warnings - Use the smoke tests below (full app will be tested during QA testing) **Smoke tests** - Application starts without errors - GraphQL queries work as expected - Mutations work as expected - Cache updates properly after mutations - Go to a project from the list, update the description, and then go back to the list view. The list view should show the project you just updated at the top as last updated - Error states display correctly - Add an invalid column to a mutation and make sure our error handler component displays the error Team: Dev, Need: 2-Should Have, Product: Moped, Type: Tech Debt, Workgroup: TPW2025-12-11T19:09:572026-01-14T23:23:092026-01-14T23:23:09false37249039372051374025979closedClosedROW### We are updating the query that populates the valid Right-of-Way Contractor pick-list on the portal applications for DS, and EX, to be sure only valid options are allowed to be chosen. **Solution:** Update the existing Webservice with our New Drop Down Criteria. Drop-Down Criteria: Applies to DS, EX Folder People Types to collect: Right-of-Way Contractor, Contact Right-of-Way Contractor list records MUST be one of the following: People record is Right-of-Way Contractor type, and is associated as the Right-of-Way Contractor on an Active LC license, OR People record type is Franchise, OR People record type is City Department Steps Involved: Create new query as mentioned above DevOps process thru Local to TEST Take Swapna's help to Initiate the webservice call Test it for DS/EX UAT Approval Prod Promotion > What application are you using? AMANDA > Describe the problem. ### Title: Filter Contractor Dropdown to Exclude Records Without People Type for ROW Permits ### Description: For ROW permits requiring a licensed ROW contractor (EX, DS) , consider updating the contractor dropdown to exclude contractor records that do not have an associated People Type (role) to reduce customer confusion. As an alternative, display an error message when such a record is selected. While rare, this scenario has occurred (see issue #25890). > How soon do you need this? Flexible — An extended timeline is OK > Requested By Russell B. Request ID: DTS25-130590 Workgroup: ROW, Type: Other, Product: AMANDA, Provider: ATS, Provider: LaunchIT, Team: AMANDA2025-12-11T18:30:332026-01-30T15:49:112026-01-30T20:51:37false44907715, 49930868, 63309637371976327825970closedClosedSBO ## Device & User Information (first name and last initial, no last names) Jesse B. ## What's the problem? Simulator is used for heavy equipment training the horn is honking continuously ## What did you do to resolve the issue closing out this ticket a s a duplicate so i can receive credit for my 8 hrs of contribution to this issue.Type: IT Support, Type: Mobile Device Support (MDM), Workgroup: SBO, Team: Tech Services, Type: Hardware Support2025-12-11T14:59:352025-12-11T14:59:572026-01-16T00:41:17false133022703371953120925969closedClosedHR > What application are you using? Other / Not sure > Describe the problem. The microphone on my computer is not working. I am having matt help me right now > How soon do you need this? Soon — Within a week > Requested By Jennifer W. Request ID: DTS25-130555 Workgroup: HR, Type: IT Support, Team: Tech Services2025-12-11T14:01:022025-12-26T17:38:072025-12-26T17:38:07false13302270311224435118382closedClosedATSDWorkgroup: ATSD, Type: Data, Team: Geo, Product: Online Bike Map2022-02-02T22:16:462022-02-07T22:18:132022-02-07T22:18:13false80716478372042559025978closedClosedOSE We're supporting the Office of Special Events by creating data to update the Spring Festival Season/SXSW ATX Mobility Guide for 2026. ## Background The geospatial team provides support to the Office of Special Events to prepare for the spring festival season/SXSW on an annual basis. This includes attending meetings, creating data, creating PDF maps, and updating web maps and applications. ## Desired Outcomes In 2024, the support for Spring Festival Season was improved by developing an experience builder and web maps that makes the process more efficient. This year we will be updating and replacing datasets with the closures, permits, and music venues planned for 2026. ## Scope & Deliverables - Attend planning meetings - Replace datasets with new 2026 data for: - Temporary Permits - Music Venues - Temporary Parking Permit Locations - Road Closures - IH-35 Ramp Closures - Metrobike Valet Locations - Shared Mobility Locations (Micro Mobility Locations) - Pedestrian & Bike Crossings - Update the Experience Builder App and Web Maps for Spring Festival Season/SXSW 2026 season - [Spring Festival Season / SXSW ATX Mobility Guide](https://experience.arcgis.com/experience/119f8c50fe65408584f8150d2702d5fb) - [Spring Festival Season / SXSW ATX Parking Guide](https://austin.maps.arcgis.com/apps/mapviewer/index.html?webmap=94139c46851e4d95a4ada7075201bc76) - [Spring Festival Season Special Event Permits](https://austin.maps.arcgis.com/home/item.html?id=e43a8d0be13844d78197543fbcc3069e) - [Spring Festival Season / SXSW ATX Mobility Guide](https://austin.maps.arcgis.com/home/item.html?id=90d02eb0d6bf4029b6d38046a574203e) - Create PDF Maps - SXSW/APD Roadway Positions Rainey St - SXSW Impact Zone Map ## Timeframe January 2026-March 2026 (end of event) ## References - ## Request details - Requested by: Annette M - Executive sponsor: - Date: 12/19/2026  --- This Github issue represents an Austin Transportation and Public Works' [Data & Technology Services](https://austinmobility.io/) team project. Project status is documented regularly in the comments below. Workgroup: OSE, Type: Map Request, Team: Geo, Project Index2025-12-11T18:03:072026-04-07T17:04:492026-04-07T17:04:49true114594205, 188904275372036430825977closedClosedROW### DESCRIPTION: As a TURP applicant, I want the option to add a ROW Contractor and Responsible Party when People Details are enabled for add & edit, to prevent application processing delays caused by missing information. ### FOLDERS/SUBTYPES/WORKTYPES: 1. RW/TURP/ All Worktypes ### ACCEPTANCE CRITERIA: 1. On the edit mode of a TURP application's People Details screen, add the following verbiage as shown in the mockup - _"You are encouraged to also add the following people types: Right-Of-Way Contractor, Responsible Party"._ <img width="1102" height="455" alt="Image" src="https://github.com/user-attachments/assets/4c6bc9fd-e008-433f-8bcc-bb7829cae932" /> 2. Add the following in the ROLE dropdown as non-required options in alphabetical order: - Right-Of-Way Contractor - Responsible Party <img width="1073" height="787" alt="Image" src="https://github.com/user-attachments/assets/802cdd2d-a63c-4a76-898c-9f664b1c1026" /> 3. When Right-Of-Way Contractor is selected in the ROLE dropdown, then display valid associated people's records with Active License in the PEOPLE dropdown. 4. When Responsible Party is selected in the ROLE dropdown, then display corresponding associated responsible Parties in the PEOPLE dropdown. 5. Do not show "Add new people" option in the PEOPLE dropdown when Right-of-Way Contractor" or "Responsible Party" option is selected as a ROLE. 6. Apply existing validations for "Right-Of-Way Contractor" and "Responsible Party" Roles. __________________________________________________________________________________________________________________________________________ > What application are you using? AMANDA > Describe the problem. ### Title: Add Optional ROW Contractor & Responsible Party Fields to TURP Applications in AB+C Portal ### Description: Per customer feedback, TURP applicants are frequently asked to provide ROW Contractor and Responsible Party information after submitting their application. To streamline the process, add both fields as selectable People Types within the AB+C Portal TURP application workflow and make them optional. > How soon do you need this? Soon — Within a week > Requested By Russell B. Request ID: DTS25-130580 Workgroup: ROW, Type: Other, Product: AMANDA, Provider: LaunchIT, Team: AMANDA2025-12-11T17:45:292026-03-10T14:11:172026-03-10T14:11:17true44907715, 49930868, 63309637, 167787744372029190025976closedClosedSBO > What application are you using? Human Resources Portal > Describe the problem. CC Diana & Christina SBO Knack Time & Attendance System I need to change the supervisor/division/work group for 5 SBO employees but cannot because they have not been assigned to SBO in Knack (I can only modify people's accounts if they are assigned to SBO). Please give me a call whenever and I can give the names and info. Thanks! > How soon do you need this? Soon — Within a week > Requested By Greg G. Request ID: DTS25-130575 Type: IT Support, Team: Apps, Product: Human Resources Portal, Workgroup: SBO2025-12-11T17:24:112025-12-11T19:47:242025-12-11T19:58:28false21112975, 61209591372026803525975closedClosedSBO > What application are you using? Human Resources Portal > Describe the problem. SBO Time & Attendance System Fog Seal time & attendance iPad at Townview is frozen on the Chrome application. I believe this happened once at Townview with the Central District iPad as well. I am filing this ticket on behalf of Shon Johnson. I have attached the video he sent me as well. > How soon do you need this? Soon — Within a week > Requested By Greg G. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/693afc4681f1117f9cbace04/microsoftteamsvideo.mp4) (2.58mb) Request ID: DTS25-130570 Type: IT Support, Product: Human Resources Portal, Workgroup: SBO2025-12-11T17:18:092025-12-26T17:06:242025-12-26T17:06:24false164183211372025780425974closedClosedATSD > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. My docking station does not charge/work > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? end of day > Requested By Alonso R. Request ID: DTS25-130565 Workgroup: ATSD, Type: Other, Impact: 1-Severe, Team: Tech Services, Product: O3652025-12-11T17:15:272025-12-22T15:46:512025-12-22T15:46:51false164183211372014312225973closedClosedHRJennifer HR Messaged me >...We cannot do Performance Reviews for temps in workday. Thoughts on turning on FY26 in Knack for the few managers who will want to complete a SSPR? Or we can have them do it on paper? Workgroup: HR, Type: Feature, Team: Apps, Product: Human Resources Portal2025-12-11T16:39:332025-12-11T16:41:042025-12-11T16:41:04false21112975371994306425972closedClosedAMD > What application are you using? ArcGIS > Describe the problem. Need the Texas811 (Digtess) map updated to reflect changes to the fiber layer. Andrew previously worked on this. > How soon do you need this? Flexible — An extended timeline is OK > Is there anything else we should know? If this can be updated over the next moth, that would be great. The revisions should reduce the number of false positive Texas 811 requests that we receive. > Requested By Brian C. Request ID: DTS25-130560 Workgroup: AMD, Type: Data, Team: Geo2025-12-11T15:45:472026-01-05T22:11:282026-01-05T22:11:28false80716478244726540718498closedClosedVZAhead of go-live, it would be good to have staging mirror production as closely as possible. We should rebuild the staging DB from prod.Team: Dev, Need: 2-Should Have, Workgroup: VZ, Product: Vision Zero Crash Data System, Project: Layer Data Model2024-08-04T19:23:032024-08-04T19:36:432024-08-04T19:36:43false14793120371690610325967closedClosedOCE > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. Hi, I’ve had many instances where people shared spreadsheets via SharePoint and I received the notification in my inbox, but when I click to view the file, it says I need permission. I then request access, and they approve the request, but it still does not work. > How soon do you need this? Soon — Within a week > Requested By Reza K. Request ID: DTS25-130545 Type: IT Support, Team: Apps, Workgroup: OCE, Type: Sharepoint2025-12-10T21:54:112025-12-30T15:29:332025-12-30T20:00:26false21112975, 100615928371690605225966closedClosedROW > What application are you using? Other / Not sure > Describe the problem. ### Title: Investigate Screen Connectivity Issues for Paloma A.-R. ### Description: Paloma A.-R. is experiencing intermittent screen connection issues, likely related to the Dell docking station or the monitor. Please investigate the root cause and resolve the hardware or connection problem. > How soon do you need this? Soon — Within a week > Requested By Russell B. Request ID: DTS25-130540 Workgroup: ROW, Type: IT Support, Team: Tech Services2025-12-10T21:54:102025-12-11T17:46:382025-12-11T17:46:38false235511404371666128025965closedClosedSBO St Elmo ## Device & User Information (first name and last initial, no last names) Desks/ Cables/ Mice/ Keyboard/ Docks & Multiple ## What's the problem? User wants to get the emergency operations setup done, for the upcoming event ## What did you do to resolve the issue Have started moving the items, tables, placed over everything and given all the required spacings, equipment has been setup. Type: IT Support, Workgroup: SBO, Team: Tech Services, Type: Hardware Support2025-12-10T20:24:422025-12-12T15:16:382026-01-16T00:40:44false133022703371665986925964closedClosedSUTD > What application are you using? ArcGIS > Describe the problem. I got new laptop, and it looks like ARCGIS pro was not installed. I would like this software ASAP. Thanks > How soon do you need this? Urgently — Critical that this is addressed today > Requested By Ali J. Request ID: DTS25-130535 Type: IT Support, Impact: 1-Severe, Workgroup: SUTD, Team: Tech Services2025-12-10T20:24:102025-12-11T14:45:332025-12-11T14:45:33false164183211371663207125963closedClosedVZWe forgot to add dark mode styles to https://github.com/cityofaustin/vision-zero/pull/1899. Do that. <img width="371" height="246" alt="Image" src="https://github.com/user-attachments/assets/397eb648-c76e-4126-82c6-0bb57abd9887" />Team: Dev, Need: 2-Should Have, Workgroup: VZ, Product: Vision Zero Crash Data System2025-12-10T20:13:312025-12-29T22:05:072025-12-29T22:05:11false14793120371656490125962closedClosedHR > What application are you using? Other / Not sure > Describe the problem. Need a technician to help setup tv/monitors in the Training Room A Suite 550 Room 5552A on the morning of December 15 at 7:30 am > How soon do you need this? Soon — Within a week > Is there anything else we should know? 7:30 am > Requested By Donnie P. Request ID: DTS25-130530 Workgroup: HR, Type: IT Support, Team: Tech Services2025-12-10T19:51:142025-12-22T14:11:302025-12-22T14:11:30false164183211371652296525961closedClosedTED > What application are you using? Other / Not sure > Describe the problem. Cmputr not turning onNew paper on arcola plotter > Requested By Michael L. Request ID: DTS25-130525 Workgroup: TED, Type: Bug Report, Impact: 1-Severe, Team: Tech Services2025-12-10T19:36:152025-12-12T13:13:172025-12-12T13:13:17false68443907, 133022703371640913125960closedClosedSBOTOWNVIEW ## Device & User Information (first name and last initial, no last names) ## What's the problem? BSD security just sent me an email: Trenton, The Shack NVR is still not working and I do not have access to it locally or remotely. I really need to get access to it in order to troubleshoot the issue. Would it be possible to get Lyle added to the remote login list/ have rights added back to his account? ## What did you do to resolve the issue Type: IT Support, Type: Mobile Device Support (MDM), Workgroup: SBO, Team: Tech Services, Type: Hardware Support2025-12-10T18:55:442025-12-10T18:56:082025-12-10T18:56:08false133022703371607786525959closedClosedLDE### The folder report 'LM Master Report' (73003) isn't populating the correct data **We observed this behavior:** 1. The process attempt comment maps to the wrong process heading 2. The review dates aren't always populating <img width="2072" height="1198" alt="Image" src="https://github.com/user-attachments/assets/590595a6-2b92-4a52-a4c3-014382b44c49" />Type: Bug Report, Impact: 2-Major, Product: AMANDA, Workgroup: LDE, Team: AMANDA2025-12-10T17:10:582025-12-23T17:11:252025-12-23T17:11:25false44907715, 49930868, 63309637371593041425958closedClosedVZImplement a redesigned victims section on the fatality details page. As pictured below, notable changes are: * Remove the Victims header * Each unit should be wrapped in a card, with unit make/model in the card header, and charges and contributing factors in the card footer * In the card body, display people who were fatally injured in the crash * Add a place holder for a thumbnail image to each person item A card should be shown for each unit that either (1) had a fatally-injured person or (2) has contributing factors associated with it or (3) has a person record with charges associated with it. Example of two units, one with each fatality, plus charges and contributing factors. I don't like the look of the contrib factors/charges formatting but this should work for now <img width="1444" height="763" alt="Image" src="https://github.com/user-attachments/assets/d2a7f27c-86f7-4c38-aa0f-77a39377e132" /> Example of two units where only unit did not have a fatality but did have contrib factors and charges <img width="1441" height="794" alt="Image" src="https://github.com/user-attachments/assets/74d69442-94ae-4b5e-ad99-4c6b44f2008b" />Team: Dev, Need: 1-Must Have, Workgroup: VZ, Product: Vision Zero Crash Data System, Project: Fatality Tracking Tool2025-12-10T16:28:002026-01-20T22:19:442026-01-20T22:19:44false67130963371589499525957closedClosedMobility Services# Background We've been prototyping the new connections and views in TEST. We'll want to take notes and document what we're changing in TEST as we update the views and connections so we have a list of what we need to do to updated Prod. Team: Apps, Workgroup: Mobility Services, Product: Mobility Services Portal2025-12-10T16:18:162026-01-12T22:00:142026-01-16T21:55:08false31259724371589462425956closedClosedROW### We are updating the folder condition pick value content for the ASMP levels on EX > What application are you using? AMANDA > Describe the problem. ### Title: Update ASMP content for valid conditions description in AMANDA - AW EMG Permit Automation Please update the ASMP conditions for the AW EMG Permit Automation Integration to the following: ROW TYPE: ASMP Street Level 1, EMERGENCY OPERATIONS RESTRICTED WORK HOURS/DAYS: No restrictions. Activity during overnight hours must be reviewed by the City. TRAFFIC CONTROL PLAN: ROW has not reviewed temporary traffic control proposed for this emergency request, and assumes no liability for emergency traffic control set up. MISC: SUBMIT NEW PERMIT REQUEST, including proposed traffic control, FOR FINAL RESTORATION IF THE RESTORATION IS NOT COMPLETED BY THE EXPIRATION DATE. NOTIFY 311 (512-974-2000) PER THE "RIGHT OF WAY (ROW) PERMIT CONDITIONS" FOR ALL PERMIT TYPES. ROW TYPE: ASMP Street Level 2, EMERGENCY OPERATIONS RESTRICTED WORK HOURS/DAYS: Mon-Fri, 6 a.m. to 9 a.m. and 4 p.m. to 7 p.m. AND Sat-Sun, no restrictions. Activity during overnight hours must be reviewed by the City. **After imminent harm is repaired, the contractor must adhere to the listed restricted hours** TRAFFIC CONTROL PLAN: ROW has not reviewed temporary traffic control proposed for this emergency request, and assumes no liability for emergency traffic control set up. MISC: SUBMIT NEW PERMIT REQUEST, including proposed traffic control, FOR FINAL RESTORATION IF THE RESTORATION IS NOT COMPLETED BY THE EXPIRATION DATE. NOTIFY 311 (512-974-2000) PER THE "RIGHT OF WAY (ROW) PERMIT CONDITIONS" FOR ALL PERMIT TYPES. ROW TYPE: ASMP Street Level 3, EMERGENCY OPERATIONS RESTRICTED WORK HOURS/DAYS: Mon-Fri, 6 a.m. to 9 a.m. and 4 p.m. to 7 p.m. AND Sat-Sun, no restrictions. Activity during overnight hours must be reviewed by the City. **After imminent harm is repaired, the contractor must adhere to the listed restricted hours** TRAFFIC CONTROL PLAN: ROW has not reviewed temporary traffic control proposed for this emergency request, and assumes no liability for emergency traffic control set up. MISC: SUBMIT NEW PERMIT REQUEST, including proposed traffic control, FOR FINAL RESTORATION IF THE RESTORATION IS NOT COMPLETED BY THE EXPIRATION DATE. NOTIFY 311 (512-974-2000) PER THE "RIGHT OF WAY (ROW) PERMIT CONDITIONS" FOR ALL PERMIT TYPES. ROW TYPE: ASMP Street Level 4, EMERGENCY OPERATIONS RESTRICTED WORK HOURS/DAYS: Mon-Fri, 6 a.m. to 9 a.m. and 4 p.m. to 7 p.m. AND Sat-Sun, no restrictions. Activity during overnight hours must be reviewed by the City. **After imminent harm is repaired, the contractor must adhere to the listed restricted hours** TRAFFIC CONTROL PLAN: ROW has not reviewed temporary traffic control proposed for this emergency request, and assumes no liability for emergency traffic control set up. MISC: SUBMIT NEW PERMIT REQUEST, including proposed traffic control, FOR FINAL RESTORATION IF THE RESTORATION IS NOT COMPLETED BY THE EXPIRATION DATE. NOTIFY 311 (512-974-2000) PER THE "RIGHT OF WAY (ROW) PERMIT CONDITIONS" FOR ALL PERMIT TYPES. > How soon do you need this? Soon — Within a week > Requested By Russell B. Request ID: DTS25-130520 Workgroup: ROW, Need: 1-Must Have, Type: Enhancement, Product: AMANDA, Provider: LaunchIT, Team: AMANDA2025-12-10T16:18:102026-01-15T14:11:452026-01-15T14:11:54false49930868, 51717169, 63309637371577887225955closedClosed## Background As part of the City of Austin's strategic plan to deliver better, more unified service to our community, the City Council approved a comprehensive rebrand initiative. The goal is for residents to recognize City services instantly and to trust the people who deliver them — regardless of department. ## Approach Do our best to create cohesive and consistent experiences for our community by following the brand and design patterns established at key entry points to City services. ## CSD Example [Link to Miro Board](https://miro.com/app/board/uXjVMtdn2NM=/?moveToWidget=3458764643141650232&cot=14) <img width="843" height="572" alt="Image" src="https://github.com/user-attachments/assets/fdf78553-5361-47c6-9bd2-99f0e01889ab" /> ## Updates For the new header, logo, page menu options and dropdown, and mobile menu color standards check out: https://github.com/cityofaustin/atd-data-tech/issues/24885#issuecomment-3349281320Team: Apps, Type: Operations, Project: MetroBike Employee Benefit, Project: City Brand Application2025-12-10T15:48:392025-12-10T18:48:312026-01-15T05:32:49false100615928371570658125954closedClosed## Wed 12/10/25 - Ticket Type: Support Request - Ticket ID#: 57928163 - Title: Shared builder account default to Next Gen; Classic toggle does not persist for Shared Apps - Description: Our main builder account [Transportation.Data@austintexas.gov](mailto:Transportation.Data@austintexas.gov) is toggled to Classic (as intended), but all shared builder accounts are defaulting to NextGen. Even when we toggle off the NextGen and switch to Classic, this does not persist if we navigate away and return to the app. We need everything defaulted and staying in Classic mode. We don’t want to have to toggle to Classic every time we enter an application. - Affected Page URL: https://dashboard.knack.com/apps/shared - How is this request/concern affecting the way you or your team work? Some users are affected, but the app is still working as expected for others. Type: Bug Report, Provider: Knack2025-12-10T15:31:242026-02-20T14:18:232026-02-20T14:18:23false100615928371568885225953closedClosedTDS > What application are you using? Other / Not sure > Describe the problem. My computer charger is no longer working so I am requesting a replacement charger. > How soon do you need this? Soon — Within a week > Requested By Kaylie C. Request ID: DTS25-130515 Type: IT Support, Workgroup: TDS, Team: Tech Services2025-12-10T15:27:122025-12-10T18:12:142025-12-10T18:12:14false68443907, 133022703371568210825952openParking Services# Background Review what we know, refine what's in and out of scope, open questions and decide on next steps.Workgroup: Parking Services, Team: Product, Product: Parking Enterprise Portal2025-12-10T15:25:252026-04-22T02:42:38false7612723371566319125951closedClosedEnforcement Services# Background Review what we know, open questions and decide on next steps. Team: Apps, Team: Product, Product: Parking Enterprise Portal, Workgroup: Enforcement Services2025-12-10T15:20:592026-02-27T18:02:432026-02-27T18:02:43false7612723371560308125950closedClosedUrban Forestry > What application are you using? Maximo > Describe the problem. I am requesting an iPad mini for the field work; regular iPad is too big to carry and work with. Thank you. > How soon do you need this? Soon — Within a week > Is there anything else we should know? i need to because i have to much to carry with me in the field, makes it difficult to enter work. > Requested By Gumecindo L. Request ID: DTS25-130510 Type: Mobile Device Support (MDM), Workgroup: Urban Forestry, Team: Tech Services2025-12-10T15:06:112026-01-16T14:20:072026-02-12T21:55:14false138721851371556122625949closedClosedUrban Forestry > What application are you using? Other / Not sure > Describe the problem. Display stopped working this morning and "V" had looked into the issue immediately and fixed it. Thanks > How soon do you need this? Urgently — Critical that this is addressed today > Requested By Gumecindo L. Request ID: DTS25-130505 Type: IT Support, Impact: 1-Severe, Workgroup: Urban Forestry, Team: Tech Services2025-12-10T14:57:092025-12-10T15:33:202026-01-30T15:33:55false138721851188621035913726closedClosedDTSSee https://github.com/cityofaustin/atd-airflow/pull/165Workgroup: DTS, Impact: 3-Minor, Team: Dev, Need: 2-Should Have, Type: DevOps2023-09-07T16:21:452024-08-28T19:15:352024-08-28T19:15:35false30810522371550880325948closedClosedUrban Forestry > What application are you using? Other / Not sure > Describe the problem. I need full access to the G drive for Urban Forestry in order to get access to contracts and contractor information. > How soon do you need this? Soon — Within a week > Is there anything else we should know? I am transitioning to managing contractors and need details for contracts. > Requested By Olivia S. Request ID: DTS25-130500 Type: IT Support, Workgroup: Urban Forestry, Team: Tech Services2025-12-10T14:45:392025-12-10T15:34:572025-12-10T15:34:57false68443907, 133022703371542392225947closedClosedEmergency ManagementDuring the tabletop exercise, we identified that bringing back the emergency management time log tracking tool would be beneficial for the events that lead to FEMA reimbursements. We will need to review the tool in the HR Portal to determine if any changes need to be made prior to this years winter weather season. Meeting is scheduled for 12/15 and includes the following attendees: Diana, Stephanie, Kimmi, Arabella, and KristinTeam: Apps, Type: Enhancement, Product: Human Resources Portal, Workgroup: Emergency Management2025-12-10T14:24:412026-01-21T15:06:492026-01-21T15:06:49false21112975, 61209591371508947825946closedClosedUrban Forestry > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. I need headphones for virtual meetings. Our team is about to hire a transportation supervisor, so we will be needing another headphone set to be ready for when they start, In total, I need 2 headphones set. Thank you. > How soon do you need this? Flexible — An extended timeline is OK > Requested By Olivia S. Request ID: DTS25-130495 Type: IT Support, Workgroup: Urban Forestry, Team: Tech Services, Product: O3652025-12-10T12:54:092025-12-12T13:14:312025-12-12T13:14:32false68443907, 133022703, 138721851371301282025945closedClosedCurrently the [Spatial map ](https://austin.maps.arcgis.com/apps/mapviewer/index.html?webmap=6542401e98fb4b2fb170245761f2eab6)reads by CurbRamp and Sidewalk. <img width="1058" height="748" alt="Image" src="https://github.com/user-attachments/assets/f829fcfa-386b-4c3d-83ab-32b83db91a0f" /> **Requesting** layers or filters for stakeholders to view: - By Project - By Location - By Status ``` Example Work Order Hierarchy: in TEST Grandparent (FY Holder) - SP25-CRC Parent - 25-196813 Work Order - 25-SW0073 by Asset, by Status, by Location ``` <img width="886" height="346" alt="Image" src="https://github.com/user-attachments/assets/e1de4c2f-58fa-4ad5-8420-05c3a66fbb88" /> <img width="678" height="456" alt="Image" src="https://github.com/user-attachments/assets/1a4ac0d2-a9d0-4d78-9a18-f53632a61b31" /> Type: Map Request, Team: Geo, Product: Maximo, Team: Maximo2025-12-09T23:39:372026-03-31T18:34:112026-03-31T18:34:11false80716478, 134445095371289065925944closedClosedVZContinues https://github.com/cityofaustin/atd-data-tech/issues/24370 In Scope: - [x] - when a user visits the **Crash details** page - [x] - when a user visits the **Fatalities** list page - [x] - when a user opens the **Filters** menu on the **Fatalities** list page - [x] - when a user visits the **Locations** list page - [x] - when a user opens the **Filters** menu on the **Locations** list page - [x] - when a user visits the **EMS** list page - [x] - when a user opens the **Filters** menu on the **EMS** list page - [x] - when a user visits the **Dashboard** - [x] - when a user visits the **Location details** pageTeam: Dev, Need: 2-Should Have, Workgroup: VZ, Product: Vision Zero Crash Data System2025-12-09T22:37:582026-01-09T17:26:512026-01-09T17:26:51false5697474371275185325943closedClosedROWTo address issue with AW appearing on ROW Exception Report, we noted that the Expire date for the folder was a Date Time Stamp for AW Permits thru the integration. Other EX folders use DTTM with Date & Time = 00:00:00. Making this change will allow the integration permits to align with the other EX folders in AMANDA and be processed by the Expire EX Folder Batch.Workgroup: ROW, Type: Bug Report, Need: 1-Must Have, Product: AMANDA, Project: AW Emergency Permit Automation, Team: AMANDA2025-12-09T21:40:432026-01-22T16:46:032026-01-22T16:46:03false18150987, 51717169371273996825942openOOD > What application are you using? ArcGIS > Describe the problem. Hello, I'm hoping to develop a publicly accessible GIS tool for our reactive maintenance (CSRs) that aligns in look and feel with the RAMP and MAP tools. This would be the third in a suite that includes proactive maintenance, capital work, and now reactive maintenance. The idea originated from a request by Council Member Duchen. > How soon do you need this? Flexible — An extended timeline is OK > Is there anything else we should know? It would be great to publicly release this within FY26. > Requested By Paige W. Request ID: DTS25-130490 Workgroup: OOD, Type: Map Request, Team: Geo2025-12-09T21:36:122026-02-02T19:48:15true61209591, 80716478371267356525941closedClosedVZAdd additional options to the fatality review board recommendation status lookup table (`atd__recommendation_status_lkp`). The options that should be added are: - `Open - Immediate` - `Open - Medium Term` Additionally, add a `sort_order` column to this table and make the menu items sorted accordingly in the VZE. The sort order should be: 1. Open - Immediate 2. Open - Short Term 3. Open - Medium Term 4. Open - Long Term 5. Closed - Recommendation Implemented 6. Closed - No Action Taken 7. Closed - No Action Recommended 👇 original request > What application are you using? Vision Zero Editor > Describe the problem. Under the Fatality Review Board recommendations card, for "Status," we'd like to add the following options: Open / Immediate Open / Mid Term Therefore, the complete list of options would be: Open / Short Term Open / Immediate Open / Mid Term Open / Long Term Closed / Recommendation Implemented Closed / No Action Taken Closed / No Action Recommended > Describe the outcome you'd like to see when this feature is implemented. ATPW will be able to better prioritize and track recommendations if there are more nuanced timelines listed. > Describe any workarounds you currently have in place or alternative solutions you've considered. Many of our outstanding recommendations are lumped in short term or long term categories, but there are a lot of factors influencing immediacy of implementation. Current workarounds/alternative solutions require a lot of manual review of outstanding recommendations to gauge which ones have become more feasiable/viable to implement as time has passed, funding identified, or partnerships progressed. After some consideration, we've taken the time to define these timelines as follows: - Immediate recommendations can be addressed within 60 days using internal ATPW resources, such as signal timing, signs and markings, speed data collection, without the need for additional funding. - Short-term recommendations are any changes that may already be or could be incorporated into identified and funded initiatives by ATPW. These would likely be addressed in 3-6 months, depending on project timelines and alignment with department resurfacing schedules. - Mid-term recommendations are any changes that could be incorporated into a funded project that is being scoped. These changes could take up to 24 months to implement. They may also be contingent on more extensive evaluations within ATPW and separate funding sources if not part of a funded project. These recommendations may end in no action taken. (Guard rails, comprehensive intersection changes beyond signal timing, coordination with state partners on non-I-35 facilities, etc.) - Long-term recommendations may require further evaluation by other jurisdictions as part of safety studies or have been identified in longer-term multi-year projects such as Project Connect and I-35 Capital Express. > Is there anything else we should know? No urgent timeline. Once these options are added, I (Mary) will be going through all the recommendations to recategorize them. > Requested By Mary V. Request ID: DTS25-130485 Team: Dev, Need: 2-Should Have, Workgroup: VZ, Type: Enhancement, Product: Vision Zero Crash Data System2025-12-09T21:15:242026-01-08T16:56:082026-01-08T16:56:08false5697474371265029225940closedClosedSUTDSUTD GIS QA/QC Support Ongoing QA/QC support of SUTD's geospatial sidewalk data. There is a considerable backlog of GIS data needing QA/QC within the SUTD sidewalk data. Every week, I expect to spend at least 3 hours if not more providing QA/QC support for the SUTD In-House Projects. There is not any specific deadline for eliminating this backlog, and this is a process which via ongoing GIS support we will eventually aim to complete. I have set aside a 90 minute work period to focus on QA/QC of SUTD's sidewalk dataset this week. Type: Data, Team: Geo, Workgroup: SUTD2025-12-09T21:06:352025-12-17T17:23:272025-12-17T17:23:27false188904275218459594416247closedClosedHRWilliam C was having issues with PC on changing of his password Tested and check the network and saw that was no error from the end user.Workgroup: HR, Type: IT Support, Team: Tech Services2024-03-13T18:00:542024-03-13T18:01:582025-03-28T18:48:50false137511164371264607425939closedClosedIn order to aid with managing and reducing the backlog of GIS QA/QC needed for PE's ACRI Parking Inventory data, I am providing limited support in helping review sign specifications actuals data and making necessary updates to the parking inventory layers. In coordination with Ryan P., Grant and I are going to be going through the data in a reverse chronological order, starting from December 2023 toward January 2020. There is not a set deadline for this task as there are at least 4000 or more sign specifications which have yet to be addressed, we are simply providing additional support to Ryan P who has been handling GIS maintenance for this dataset.Type: Data, Team: Geo, Project: Parking Inventory2025-12-09T21:04:522025-12-17T17:23:332025-12-17T17:23:33false188904275371263312225938closedClosedOSEReal simple fix on a typo to this map which Dawn at OSE notified me of after somebody spotted it on the ACE website. I went ahead and fixed that and emailed her an updated copy of the map. (12/9 @ ~3pm)Workgroup: OSE, Team: Geo2025-12-09T20:59:382025-12-15T21:44:262025-12-15T21:44:26false188904275371260009425937closedClosedUrban Forestry, SBO St Elmo ## Device & User Information (first name and last initial, no last names) Laptops, Phones, Tablets & Multiple ## What's the problem? Need to move over the devices for migration and returned devices at BW. ## What did you do to resolve the issue Collected the required items and made sure to drop off the items, then got the migration done and got it back placed it over.Type: IT Support, Type: Mobile Device Support (MDM), Workgroup: Urban Forestry, Workgroup: SBO, Team: Tech Services2025-12-09T20:48:212025-12-09T20:48:462026-02-12T22:02:36false133022703371259409025936closedClosedUrban Forestry St Elmo ## Device & User Information (first name and last initial, no last names) Laptop, iPad, Phones & Ramos, J ## What's the problem? Need to collect the equipment returned from the user. ## What did you do to resolve the issue Have checked with the supervisor and then hold it for few days as mentioned she was waiting on update. But made sure to collect back the equipment.Type: IT Support, Type: Mobile Device Support (MDM), Workgroup: Urban Forestry, Team: Tech Services, Type: Hardware Support2025-12-09T20:46:272025-12-09T20:46:502026-02-12T21:53:09false133022703371258887925935closedClosedOSEWorkgroup: OSE, Type: Data, Team: Geo, Product: AMANDA, Type: GIS Web Application2025-12-09T20:44:242025-12-09T20:45:272025-12-09T20:45:27false114594205371246078325934openVZ > What application are you using? Moped > Describe the problem. Recently, I have been using the Mobility Project Safety Analysis Power BI dashboard for crash analyses. Charlie Henry built this dashboard to link Moped components and projects with the Vision Zero crash database. (https://app.powerbigov.us/groups/me/reports/a98f989c-d78c-4d65-9538-aa6b85901f50/459c51206efe5bac0e33) I have also used the Austin Left-Turn Treatment Evaluation dashboard to track left turn protection at different signals around the city. (https://app.powerbigov.us/groups/me/reports/746b8c1d-d0e5-45a8-a661-bea2fd331764/ReportSectiond62e57c030a1e78218a9) We would like to import the data from the Left-Turn Treatment Dashboard into Moped with the "Implementation Date" as the substantial completion date. Using our custom polygons, we have estimated that these left turn protections have reduced fatalities and injuries significantly, generating as much as $100 million in comprehensive crash cost savings for the community each year. > Describe the outcome you'd like to see when this feature is implemented. Vision Zero will be able to analyze the safety results from extensive left turn protection treatments more efficiently in Moped and use these statistics for our quarterly reports to the Citywide Strategic Plan (especially the Mobility & Critical Infrastructure measure 1.2 regarding comprehensive crash cost reductions). Our team will also compare the new crash analytics to our traditional way of doing analyses using custom polygons. > Describe any workarounds you currently have in place or alternative solutions you've considered. Currently, our Business Intelligence Consultant pulls data from our crash database manually with SQL queries and exports the information to Excel workbooks to create reports. Updating this process every quarter is possible but requires multiple steps as staff switch between various programs to perform and visualize the analysis. > Requested By Michael K. Request ID: DTS25-130480 Team: Dev, Need: 2-Should Have, Workgroup: VZ, Type: Enhancement, Product: Moped, Project: Mobility Project Impact Analysis2025-12-09T20:06:122026-03-03T18:14:38false37249039371245941125933closedClosedVZ### Prior to Release - [x] Schedule release party - John - [x] Advise users of downtime - John - [x] Select a release name - Rose - [x] bump VZE and VZV package versions in the `main` branch - John - [ ] run `npm update --save` and check `npm outdated` for major version updates that need to be prioritized - [x] Do [VZE testing](https://github.com/cityofaustin/vision-zero/blob/main/editor/testing.md) and VZV testing - John - [x] Cut release branch - John - [x] Refine [release notes](https://github.com/cityofaustin/atd-vz-data/releases/) Rose + John ### Release/Deployment Steps - [x] let users know maintenance is starting - John - [x] [snap database in RDS](https://docs.aws.amazon.com/AmazonRDS/latest/UserGuide/USER_CreateSnapshot.html) - Rose - graphql-engine version bumps - Rose - [x] local dev docker compose and db-docs docker compose to [latest available Hasura version](https://github.com/hasura/graphql-engine/releases) - [x] staging ECS task definition to [latest available Hasura version]~(https://github.com/hasura/graphql-engine/releases) - [x] production ECS task definition to previous staging version ☝️ - [x] merge to prod after ECS clusters update - John - [x] https://github.com/cityofaustin/atd-data-tech/issues/26217 - [ ] create an issue to release next version of Vision Zero - [x] login into all three CRIS extract accounts to keep them active - [ ] Email CRIS to let them know we logged in - [ ] Send out release notes - John [Release Management Process gitbook](https://app.gitbook.com/o/-LzDQOVGhTudbKRDGpUA/s/-LzDGg7hKQ_fUjXnzGGx/product-ops/release-management-process) Team: Dev, Need: 1-Must Have, Workgroup: VZ, Type: DevOps, Product: Vision Zero Crash Data System2025-12-09T20:05:502026-01-22T17:54:282026-01-22T17:54:28false14793120, 67130963371218578525932closedClosedVZOn the crash details page, add the hit and run flag to the **Units** card. * The db field name is `units.veh_hnr_fl`. * The field label should be: `"Hit and run"` * It should be visible by defaultTeam: Dev, Need: 2-Should Have, Workgroup: VZ, Product: Vision Zero Crash Data System, Type: Snackoo 🍫2025-12-09T18:38:372026-01-08T20:17:522026-01-08T20:17:52false12474808371201461225931closedClosedROW### The system is displaying the creation date of the case instead of the submittal date. > What application are you using? Right of Way Portal > Describe the problem. TCP Knack Portal: When a project isn't submitted on the same day as the its initial creation, the Submitted Date on the Project Details displays the creation date of the folder rather than the Submitted Date. This needs to be fixed. <img width="782" height="244" alt="Image" src="https://github.com/user-attachments/assets/1bc85667-8368-4151-a7bd-b3ad3c84f7bc" /> <img width="787" height="141" alt="Image" src="https://github.com/user-attachments/assets/79b518b2-026d-4ae5-a3ad-29f31aba5977" /> > Requested By Kyle K. Request ID: DTS25-130475 Workgroup: ROW, Type: Bug Report, Impact: 2-Major, Product: ROW Portal2025-12-09T17:48:092025-12-18T18:51:492025-12-18T18:51:50false49930868, 67915167371200509225930closedClosedSBO St Elmo ## Device & User Information (first name and last initial, no last names) iPad & iPads ## What's the problem? The time clock iPads shows a message to get the updates completed to the latest version. ## What did you do to resolve the issue Checked and I have seen that it is a Bios update. As the users are using the device i have moved the updates to get it done, later tonight. ST no:C4K3YJN0T6Type: IT Support, Type: Mobile Device Support (MDM), Workgroup: SBO, Team: Tech Services, Type: Hardware Support2025-12-09T17:45:062025-12-10T20:28:192026-01-16T00:40:42false133022703371199193725929closedClosedSBOUsername: Timeclcok St.Elmo Device Serial Number: C4K3YJN0T6 Profile: Timeclock Location: ST. ELMO, -------------------Before doing anything ensure that both the device and case are labeled---------------------- Send message "We need to migrate your Apple devices to a new system, which will require a factory reset. Please make sure to back up your data beforehand. When would be a convenient time next week for you to turn in one of your devices?" Steps to move the Device from Airwatch to Intune: Send a ticket to CTM to have Device created in Intune include Serial number and Profile unenroll the Device from airwatch . Log into Airwatch and look the device up (it might be under TPW, ATD, PWD, CIO) Under more actions tab select "Enterprise Wipe" ensure that the "Prevent reenrollment" is checked (The city apps should disappear) reset the device A,. Place one of the ipads used to mirror the client ipad next to the client ipad B. Follow the prompts t if it asks you to log in again the device is still in Airwatch C. One the device is set up have the user log into company portal. Type: IT Support, Type: Mobile Device Support (MDM), Workgroup: SBO, Team: Tech Services, Type: Hardware Support2025-12-09T17:41:022025-12-09T17:42:362026-01-16T00:33:44false133022703371190496225928openSUTD, DTS## Tue 12/9/2025 Resident email request to Transportation.Data@austintexas.gov: >I'm working with a team at Open Austin ([https://open-austin.odoo.com/](https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fopen-austin.odoo.com%2F&data=05%7C02%7CKaro.Engstrom%40austintexas.gov%7Cbe519101107641ac5eac08de373bcc12%7C5c5e19f6a6ab4b45b1d0be4608a9a67f%7C0%7C0%7C639008927137597168%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=elyua6IBgwSkh4OQurxKjcUGCzm%2FnAcfeeigBCHEZsQ%3D&reserved=0)). We are interested in dissecting the Eco Counters trail dataset, but we've noticed that it is a bit incomplete in comparison with Eco Counter's published dashboard ([https://cityofaustin.eco-counter.com/](https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fcityofaustin.eco-counter.com%2F&data=05%7C02%7CKaro.Engstrom%40austintexas.gov%7Cbe519101107641ac5eac08de373bcc12%7C5c5e19f6a6ab4b45b1d0be4608a9a67f%7C0%7C0%7C639008927137620108%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=7Ja0CgdHS2ctPktQu9%2ByATgWbBCyckb9HKH2WSBSBu8%3D&reserved=0)). We're wondering if it would be possible for CoA's data team to update the dataset with some of the missing data points. > > Datasets at question: [https://datahub.austintexas.gov/Transportation-and-Mobility/Trail-Counters-Device-Locations/vxcr-pjs7/about_data](https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fdatahub.austintexas.gov%2FTransportation-and-Mobility%2FTrail-Counters-Device-Locations%2Fvxcr-pjs7%2Fabout_data&data=05%7C02%7CKaro.Engstrom%40austintexas.gov%7Cbe519101107641ac5eac08de373bcc12%7C5c5e19f6a6ab4b45b1d0be4608a9a67f%7C0%7C0%7C639008927137638553%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=odONfSsi6%2B4NPgVOxm0PrdHLQylcrq2X2pclxcoepsA%3D&reserved=0) [https://data.austintexas.gov/Transportation-and-Mobility/Trail-Counters-Daily-Totals/26tt-cp67/about_data](https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fdata.austintexas.gov%2FTransportation-and-Mobility%2FTrail-Counters-Daily-Totals%2F26tt-cp67%2Fabout_data&data=05%7C02%7CKaro.Engstrom%40austintexas.gov%7Cbe519101107641ac5eac08de373bcc12%7C5c5e19f6a6ab4b45b1d0be4608a9a67f%7C0%7C0%7C639008927137655260%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=%2Fl7zx3gYbl84QRNDZ0B1922jGn9V%2FA1cM9O6CMzA8dM%3D&reserved=0) > >Missing data we've noticed. > >Trail Counters Daily Totals: >1. No breakout of bike/pedestrian/scooter classification. There is only a single total tally for each day. Not very useful for analysis. (If we could also get the directional data, that could be even more helpful.) >2. Many sensors on Eco Counter's dashboard are missing from the CoA dataset. Eco Counter has 41 sensors, but there are only 27 in this dataset. > >Trail Counters Locations: >1. This dataset has even fewer sensors than the Trail Counters Dail Totals. Just 13 sensors. > >Would these data refinements and additions be possible without too much hassle? Workgroup: DTS, Team: Dev, Team: Apps, Type: Open Data, Workgroup: SUTD2025-12-09T17:19:562026-02-27T18:32:18false100615928, 110200023371181827925927closedClosedTPWThis issue is to cover all work and participation associated with the RAMP (Right Away Asset Management Plan) presentations given to council offices: - [x] District 1 (12/12) - [x] District 2 (12/2) - [x] District 3 (12/5) - [x] District 4 (12/2) - [x] District 5 (12/12) - [x] District 6 (11/14) - [x] District 7 (12/1) - [x] District 8 (12/2) - [ ] District 9 ~~(12/9)~~ (1/13) - [x] District 10 (12/5) Type: Meeting, Team: Geo, Workgroup: TPW, Type: GIS Web Application2025-12-09T16:58:072025-12-22T19:20:282025-12-22T19:20:28false80716478371150642925926closedClosed- Maximo access to reports have been compromised with the Mas 9 intergration. - ATPW DTS working to find work around for stakeholder report needs. - [AWU Backlog Request Power BI solution](https://app.powerbigov.us/links/aaOxnLcD3-?ctid=5c5e19f6-a6ab-4b45-b1d0-be4608a9a67f&pbi_source=linkShare&bookmarkGuid=21e57606-6617-461e-9efd-b2f9046861dd) Type: Bug Report, Product: Maximo, Team: Maximo2025-12-09T15:40:302026-01-27T05:49:122026-01-27T05:49:12false133040608, 134445095371142263325925closedClosedSBO > What application are you using? Other / Not sure > Describe the problem. Security cameras not working. > Website Address Salient security platform Internet Browser: Other > Requested By Richard B. Request ID: DTS25-130470 Type: Bug Report, Impact: 1-Severe, Workgroup: SBO, Team: Tech Services2025-12-09T15:21:162026-03-30T14:48:372026-03-30T14:48:37true133022703371103014225924closedClosedCSDcheck the excel sheet that HR sends if the separated employees accounts are disabled. And if a SERF has been submitted. When disabling the users account fill out the Description field with: Disabled Account-Reason for separation (Resigned, .- MDM-TPW Amin Gilbert If the account is still enabled and a SERF has not been submitted Disable the account fill out the description field. Then ask the supervisor to Submit a SERF account If the account is still enabled but SERF has been submitted disable account and fill out description field. Type: Operations, Workgroup: CSD, Team: Tech Services2025-12-09T13:50:402026-01-08T13:38:192026-04-24T22:38:15false133022703371096996225923closedClosedSBO > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. Please add Katherine H. to the email group OperationsConsutingSBO@austintexas.gov. > How soon do you need this? Soon — Within a week > Is there anything else we should know? By end of week would be quite helpful. Katherine has joined our team and some of her work will involve using this account. > Requested By David A. Request ID: DTS25-130465 Type: IT Support, Provider: ATS, Workgroup: SBO, Product: O3652025-12-09T13:36:122026-01-20T14:32:442026-01-20T14:32:44false61209591371095541725922closedClosedSBO > What application are you using? Human Resources Portal > Describe the problem. CC Diana M. and Christina T. SBO Knack Time & Attendance System Someone has placed a password on the St Elmo Interior iPad near the key box. We cannot access the iPad because of the password. Please remove the password from the iPad so we can resume normal timeclock operations. > How soon do you need this? Soon — Within a week > Requested By Greg G. Request ID: DTS25-130460 Type: IT Support, Product: Human Resources Portal, Type: Mobile Device Support (MDM), Workgroup: SBO, Team: Tech Services2025-12-09T13:33:102025-12-10T18:45:032025-12-10T18:45:03false21112975, 61209591, 133022703, 138721851370843480725921closedClosedTPWThe planned funding sync enhancements make bringing in some, all, or no records from eCAPRIS into Moped more straightforward and with a similar interface to the existing one. But, it must ship with a user guide like we have for the components map since it introduces syncing and importing which can be used in various way to handle multiple use cases. This guide should cover: - How fresh the FSD eCAPRIS data source is (EOD of previous day) - How the program and subprogram mapping works - How syncing works - Brings in available information but does not create duplicate FDUs so we can preserve existing user funding source data - Existing rows can be removed and they will be automatically replaced with available eCAPRIS data (either by syncing or importing by eCAPRIS subproject ID) - How importing by eCAPRIS subproject ID works - How overriding a synced record works - What information to expect in the Amount column (appropriated amount) **In Scope** - Write user guide - Link to user guide from Funding using ACC design (https://github.com/cityofaustin/atd-data-tech/issues/22387)Team: Product, Need: 1-Must Have, Type: Enhancement, Product: Moped, Workgroup: TPW, Project: Pull eCAPRIS Funding Data2025-12-08T23:29:202026-01-29T16:05:162026-02-24T18:27:55false37249039370821136525920closedClosedTPWAs part of the eCAPRIS syncing work, we now source information about funds from a list of FDUs provided by the FSD data warehouse instead of combining fund information from `moped_funds` with dept-unit information from https://data.austintexas.gov/resource/bgrt-2m2z. We have other cleanup tasks to handle as well. **In Scope** - Move `moped_funds` table into the `deprecated` Moped schema - Remove `fund_dept_unit` and `fund_name` generated columns from `moped_proj_funding` - Remove Hasura permissions for `fund`, `dept_unit`, `fund_dept_unit`, and `fund_name` which are not used by front end anymore - Please update comment on column: - **Change from:** `COMMENT ON COLUMN "public"."moped_proj_funding"."is_legacy_funding_record" IS 'Indicates if the funding record was created before eCAPRIS sync integration (Dec 2025)';` - **To:** `COMMENT ON COLUMN "public"."moped_proj_funding"."is_legacy_funding_record" IS 'Indicates if the funding record was created before eCAPRIS sync integration (Jan 2025)';` Team: Dev, Need: 2-Should Have, Product: Moped, Type: Tech Debt, Workgroup: TPW, Project: Pull eCAPRIS Funding Data2025-12-08T22:15:062026-02-12T15:34:512026-02-24T18:27:54false37249039370816512825919closedClosedSUTDWork with SUTD to configure this workflow, ensuring it will run regularly without being tied to any named user accountTeam: Geo, Type: Enhancement, Workgroup: SUTD2025-12-08T22:00:192025-12-08T22:04:122025-12-08T22:04:12false80716478370814576225918closedClosedTPWNow that we have records available in `ecapris_subproject_funding` in our production snapshots, we can update the table that display funding records available to import from eCAPRIS by subproject id with data from our database table instead of the Socrata endpoint (https://data.austintexas.gov/resource/jega-nqf6.json?sp_number_txt=${eCaprisID}&$limit=9999). The component that displays these options is called `SubprojectFundingModal` and can be **In Scope** - Update table to show existing columns from the new data source - Add `amount` to modal table - ~Keep filter that removes FDUs that are already associated with the project (see `fdusArray`)~ **See scrope creep below** - Update title of modal to "Import from eCAPRIS subproject id <the subproject id associated with the Moped project>" - Update options to include `fao_id` which will be saved in the `ecapris_funding_id` column of the new record in `moped_proj_funding`, `ecapris_subproject_id` which will be saved in the `ecapris_subproject_id` column of the `moped_proj_funding` record, and `amount` which will be saved in the `amount` column **Scope creep:** - Show FDUs that are already on the project as disabled (whole row or checkbox depending on our DataGrid options) instead of hiding/filtering them out of the table options <img width="1188" height="907" alt="Image" src="https://github.com/user-attachments/assets/a557fb83-c968-4521-9716-bb0d61c19e86" />Team: Dev, Type: Enhancement, Product: Moped, Workgroup: TPW, Project: Pull eCAPRIS Funding Data2025-12-08T21:51:562026-01-08T20:18:042026-02-24T18:27:54false12474808370812039925917closedClosedSMD > What application are you using? SMD Data Tracker > Describe the problem. We accidently created work orders for Short Line assets in our FY26 Maintenance Plan that we don't need to maintain. Therefore we need to bulk delete some work orders. I would like to set up a Teams meeting with Christina to discuss this in more detail. Please let me know if you have any questions. Thank you! > How soon do you need this? Soon — Within a week > Requested By Daniel S. Request ID: DTS25-130455 Workgroup: SMD, Type: Data, Team: Apps, Product: SMD Data Tracker2025-12-08T21:42:092026-01-12T14:35:542026-01-12T14:35:54false61209591370805569025916closedClosedUrban ForestrySample Address Point Data w/Related Table https://austin.maps.arcgis.com/home/item.html?id=74000fdc43b741039e86073ad5818753 Sample Sidewalk Data w/Related Table https://austin.maps.arcgis.com/home/item.html?id=b9d7b73e2432427b99757a9a5a5d7c29 Primary Sample Application https://austin.maps.arcgis.com/apps/instant/sidebar/index.html?appid=245ab16810d742108c171851a977efb9Type: Data, Team: Geo, Workgroup: Urban Forestry2025-12-08T21:17:482025-12-08T21:22:292025-12-08T21:22:29false80716478370640382125899closedClosedSBO > What application are you using? Other / Not sure > Describe the problem. Please set up 4 work stations in the large conference room at St. Elmo for a small winter weather exercise this Friday morning. Each work station should consist of a docking station, two monitors, keyboard, and mouse. Hardline connection to the COA network is highly desirable. The tables for the workstation can be pushed into one small group. I briefly discussed this request with Matt Martinez. Please contact me if you have questions or need anything else. > How soon do you need this? Soon — Within a week > Is there anything else we should know? Ideally, the workstations should be set up by end of day on Thursday. The exercise begins at 7:30 AM on Friday, Dec 12th. > Requested By David A. Request ID: DTS25-130400 Type: IT Support, Workgroup: SBO, Team: Tech Services2025-12-08T13:27:102025-12-12T14:05:332025-12-12T14:05:33false68443907, 133022703, 138721851370789572125915closedClosedTPWWe haven't been successful in campaigning for eCAPRIS [to handle cross-site links without ending eCAPRIS sessions and forcing users to log back in](https://github.com/cityofaustin/atd-data-tech/issues/8447). So, eCAPRIS links still do not work from Moped to eCAPRIS. We should update the broken link so that it displays the eCAPRIS subproject id with a "click to copy link" button to the right of it. This should be a new component that we could use in the Data Dictionary as well to copy links to the different lookup tables. See Rose's QA testing feedback below, and this would also make sharing information from the data dictionary easier now that there is more focus on it in the workgroup documentation efforts. The button would provide feedback just like the dropdown buttons in the Staff table to copy the list of user emails. <img width="1188" height="36" alt="Image" src="https://github.com/user-attachments/assets/386e981a-0427-44ae-ae6d-a685c8dd3da3" /> **In Scope:** - Update eCAPRIS subproject field to show the subproject id that is no longer a clickable link - Update eCAPRIS subproject field with a clickable copy button with `ContentCopy` start icon - Button copies eCAPRIS url in existing link code to the clipboard so it can be pasted in another tab (see `CopyMugUsersButton` for example code or VZ code) - Button is outside `ProjectSummaryLabel` component so hover states don't overlap - Button text updates from "COPY LINK" to "COPIED!" when clicked for feedback - Button icon updates from `ContentCopy` to `CheckCircle` when clicked - Replace link icon buttons in data dictionary with this component and move to be after "navigate to top" button **Button** <img width="703" height="241" alt="Image" src="https://github.com/user-attachments/assets/69116fa1-c7f9-487b-9158-47f61262a979" /> **Button hovered** <img width="703" height="241" alt="Image" src="https://github.com/user-attachments/assets/86bf8bc9-9dcb-4a9b-b084-cc989743e458" /> **Button clicked** <img width="703" height="241" alt="Image" src="https://github.com/user-attachments/assets/eca5c68a-49cc-45aa-b86c-8bfd343aadbd" /> **Updated data dictionary** <img width="703" height="439" alt="Image" src="https://github.com/user-attachments/assets/3d634355-b5b7-4ac9-92bd-99a1c61e4b58" />Team: Dev, Need: 2-Should Have, Type: Enhancement, Product: Moped, Workgroup: TPW2025-12-08T20:25:422026-01-14T22:47:202026-01-14T22:47:20false37249039370782473525914closedClosedVZAdd the **Other** card to the fatality details page. Bonus points if you think of a better title for it. Team: Dev, Need: 1-Must Have, Workgroup: VZ, Product: Vision Zero Crash Data System, Project: Fatality Tracking Tool2025-12-08T20:02:292026-01-23T17:56:322026-01-23T17:56:32false370780551725913closedClosedTPWIn the last workgroup docs meeting, Jetal requested a way to monitor activity across all Moped projects related to pedestrian crossing components. The query should display: - all pedestrian crossing components (soft-deleted or not) - project # - last edit and email of editor to help surface opportunities for workgroup discussion or trainingTeam: Dev, Product: Moped, Workgroup: TPW2025-12-08T19:56:142026-03-05T16:53:572026-03-05T16:53:57false37249039370777866925912openAMD > What application are you using? AMD Data Tracker > Describe the problem. Please add 'Video - DERQ' to detection options drop down > Describe the outcome you'd like to see when this feature is implemented. Please add 'Video - DERQ' to detection options drop down > Describe any workarounds you currently have in place or alternative solutions you've considered. Detection comments with video selected > Requested By Allyson R. Request ID: DTS25-130450 Workgroup: AMD, Team: Apps, Need: 2-Should Have, Type: Enhancement, Product: AMD Data Tracker2025-12-08T19:45:342026-01-16T21:57:25false61209591370759275025911closedClosedVZAs part of https://github.com/cityofaustin/atd-data-tech/issues/24496, add the units involved field (see [#1886](https://github.com/cityofaustin/vision-zero/pull/1886)) to the fatality details page. This field can be found on the `units_involved_view` and the necessary graphql relationships are already configured. <img width="730" height="688" alt="Image" src="https://github.com/user-attachments/assets/56e0c8c8-1cab-49e5-9847-42fd3f05e0cf" />Team: Dev, Need: 1-Must Have, Workgroup: VZ, Product: Vision Zero Crash Data System, Project: Fatality Tracking Tool2025-12-08T18:44:182026-01-23T17:56:342026-01-23T17:56:34false14793120370743309025910closedClosedOCE > What application are you using? Other / Not sure > Describe the problem. Autocad License for Jeebika S. > How soon do you need this? Urgently — Critical that this is addressed today > Requested By Saroj T. Request ID: DTS25-130445 Type: IT Support, Impact: 1-Severe, Workgroup: OCE, Team: Tech Services2025-12-08T17:54:082025-12-09T14:06:342025-12-09T14:06:34false164183211370741497425909open- Create a new status called "Resubmittal Incomplete" for UC folders in Amanda in DEV Environment so Swapna can work with it to plan changes on Portal side to support the UC Resubmittal Project. - This status will behave same as "Application Incomplete" Status. - Create 3-4 folders in "Resubmittal; Incomplete Status in Dev Environment so Swan can use them on portal to better determine technical feasibility. Impact: 3-Minor, Need: 1-Must Have, Product: AMANDA, Team: AMANDA, Project: UC Resubmittals2025-12-08T17:48:362026-05-07T16:14:26false51717169, 167787744370737576125908closedClosedOSE > What application are you using? ArcGIS > Describe the problem. ROW ID: 13625119. Texas Farmers Market begins 2026/01/04. > How soon do you need this? Flexible — An extended timeline is OK > Requested By Mase C. Request ID: DTS25-130440 Workgroup: OSE, Type: Map Request, Team: Geo2025-12-08T17:36:132025-12-17T17:46:272025-12-17T17:46:27false114594205, 188904275370735420525907closedClosedOSE > What application are you using? ArcGIS > Describe the problem. ROW ID: 13615847. Sustainable Food Center's Farmers' Market, begins 01/03/2026 > How soon do you need this? Flexible — An extended timeline is OK > Requested By Mase C. Request ID: DTS25-130435 Workgroup: OSE, Type: Map Request, Team: Geo2025-12-08T17:30:352025-12-17T17:46:252025-12-17T17:46:25false114594205, 188904275370035676125898closedClosedDTSDevice & User Information (first name and last initial, no last names) What's the problem? Tech services need to fill out survey https://docs.google.com/forms/d/e/1FAIpQLScgNYLsq4OkbuvZIdu8dizuqHgVge0T3M9PO_4HgwWd8Ua3wg/viewform?pli=1 What did you do to resolve the issueWorkgroup: DTS, Type: IT Support, Type: Mobile Device Support (MDM), Team: Tech Services, Type: Hardware Support2025-12-05T21:08:412025-12-17T16:23:532026-01-16T00:40:41false133022703150371408111033closedClosedOSEWorkgroup: OSE, Type: Map Request, Type: Data, Team: Geo, Product: AMANDA2022-12-19T22:44:402022-12-19T22:46:382022-12-19T22:46:38false114594205370734751525906closedClosedEmergency Management## Dashboard to aggregate critical road and bridge treatment data for reporting - [TPW Critical Bridges](https://austin.maps.arcgis.com/home/item.html?id=c753395e25ba4140a289c0cf96676bcd) - [TPW Critical Roads](https://austin.maps.arcgis.com/home/item.html?id=7838a8e164ab495f9687feacfc5ba266) ## Fields to bring from Geo Datasets: ### Critical Roads - SBO_ID - STREET_NAME - FULL_STREET_NAME - MAINTENANCE_AGENCY - EM_WINTER_CRITICALITY - REVISED_ROAD - Treatment Time & Date - Treatment Status - Treatment Type - Treatment Temperature - LAST_EDITED_USER (field tracking who modified the critical bridge dataset on the dashboard) - LAST_EDITED_DATE (field tracking the date the critical bridge dataset was modified) ### Critical Bridge - MAINTENANCE_RESPONSIBILITY - NEAREST_SERVICE_ADDRESS - RESPONSE_ROUTE - BRIDGE_ORDER - EM_WINTER_CRITICALITY - TREATMENT_DATE_TIME - TREATMENT_TEMPERATURE - TREATMENT_STATUS - TREATMENT_TYPE - SURFACE_AREA - LAST_EDITED_USER (field tracking who modified the critical bridge dataset on the dashboard) - LAST_EDITED_DATE (field tracking the date the critical bridge dataset was modified) ## Tables to join the geo data to: [All Critical Roads - Current](https://docs.google.com/spreadsheets/d/1pmPmz8Ayl27RJzr1S_k-xnxuwC7vGNV5fYVJFDCcsRI/edit?gid=2043943276#gid=2043943276) - Join by SBO_ID [All Bridges](https://docs.google.com/spreadsheets/d/1pmPmz8Ayl27RJzr1S_k-xnxuwC7vGNV5fYVJFDCcsRI/edit?gid=1569321726#gid=1569321726) - Join by RESPONSE_ROUTE & BRIDGE_ORDER Team: Geo, Type: Integration, Workgroup: Emergency Management, Product: Emergency Management GIS Support2025-12-08T17:28:472026-01-06T16:25:282026-01-06T16:25:28false80716478370725171625905closedClosedOCE > What application are you using? Other / Not sure > Describe the problem. Need to install microstation in my computer. > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? Urgently to complete a task > Requested By Jeebika S. Request ID: DTS25-130430 Type: IT Support, Impact: 1-Severe, Workgroup: OCE, Team: Tech Services2025-12-08T17:03:072025-12-12T13:54:442025-12-12T13:57:48false164183211370722935625904closedClosedSMS > What application are you using? Shared Mobility Services Portal > Describe the problem. The provider applications are not generating documentation submission queries for 9 and 10 on Lime's current application. > Is there anything else we should know? See below screenshot for questions that are not generating on Lime's application (they are on Bird's current application). > Website Address https://atd.knack.com/smrt#application-dashboard/?view_650_filters=%5B%7B%22key%22%3A%2212%22%2C%22text%22%3A%22PA%20%7C%20Pending%20Payment%22%2C%22field%22%3A%22field_684%22%2C%22value%22%3A%22Pending%20Approval%20-%20Pending%20Payment%22%2C%22operator%22%3A%22is%22%7D%5D&view_650_page=1 Internet Browser: Chrome > Requested By Michael M. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/693702831c09cd3adad5efa8/screenshot20251208102341.png) (41.04kb) Request ID: DTS25-130425 Type: Bug Report, Impact: 1-Severe, Team: Apps, Workgroup: SMS2025-12-08T16:57:082025-12-10T15:02:462025-12-10T15:02:46false21112975370715588725903closedClosedROW > What application are you using? ArcGIS > Describe the problem. ### Issue: Missing CTN attribute data for SEGMENT_ID 2010168 in ROWPACT ### Description: ROWPACT SEGMENT_ID 2010168 is missing key attribute data on the CTN layer, including: - STREET_NAME - STREET_TYPE - FULL_STREET_NAME - FROM_ADDRESS_MIN - TO_ADDRESS_MAX This segment should be updated with the correct values. The street name and address range are: 9400–9516 Business Drive. > How soon do you need this? Soon — Within a week > Requested By Russell B. Request ID: DTS25-130420 Workgroup: ROW, Type: Data, Team: Geo2025-12-08T16:36:122025-12-09T16:12:432025-12-09T16:12:43false80716478370693558025902closedClosedFinance > What application are you using? Finance & Purchasing Portal > Describe the problem. When I follow the link for the portal login it does not actually give me a log in option. It shows sign in, l click it, and it loads and sends me back to the same page with no option for credentials. I am needing access to create future purchase requests & to sign up for a new ProCard. > How soon do you need this? Soon — Within a week > Is there anything else we should know? I am a new hire and my position requires access to procard for purchasing > Requested By Ashley W. Request ID: DTS25-130415 Workgroup: Finance, Type: IT Support, Team: Apps, Product: Finance & Purchasing Portal2025-12-08T15:42:112025-12-15T17:08:482025-12-15T17:08:48false21112975, 170656233370677105125901closedClosedPDD > What application are you using? Other / Not sure > Describe the problem. My laptop needs bitlocker recovery key > How soon do you need this? Urgently — Critical that this is addressed today > Requested By Fernando C. Request ID: DTS25-130410 Type: Other, Impact: 1-Severe, Workgroup: PDD, Team: Tech Services2025-12-08T15:01:102025-12-08T15:12:042025-12-08T15:12:14false133022703, 164183211370675645225900closedClosedSDD > What application are you using? Other / Not sure > Describe the problem. I'd like to get MS Project license and being installed on my system. > How soon do you need this? Soon — Within a week > Requested By Mohammadreza G. Request ID: DTS25-130405 Workgroup: SDD, Type: IT Support, Team: Tech Services2025-12-08T14:57:142025-12-09T14:18:312025-12-09T14:18:34false68443907370035446425897closedClosedDTSDevice & User Information (first name and last initial, no last names) What's the problem? Tech services need to fill out survey https://docs.google.com/forms/d/e/1FAIpQLScgNYLsq4OkbuvZIdu8dizuqHgVge0T3M9PO_4HgwWd8Ua3wg/viewform?pli=1 What did you do to resolve the issueWorkgroup: DTS, Type: IT Support, Type: Mobile Device Support (MDM), Team: Tech Services, Type: Hardware Support2025-12-05T21:07:452025-12-22T16:57:472025-12-22T16:57:47false133022703188620626213725closedClosedSBO, DTSEpic: Maximo: Training : Conducting a training and creating resources for Maximo UsersWorkgroup: DTS, Product: Maximo, Team: Maximo, Workgroup: SBO2023-09-07T16:18:482023-12-05T03:13:092024-02-26T20:15:58false370032434725896closedClosedLDEPDC, ## Device & User Information (first name and last initial, no last names) ## What's the problem? user needed to have phone set up ## What did you do to resolve the issue Scott drove to the location to met with user to have device set upType: IT Support, Type: Mobile Device Support (MDM), Workgroup: LDE, Team: Tech Services, Type: Hardware Support2025-12-05T20:53:352025-12-05T20:55:492025-12-05T20:55:49false68443907370026536125895closedClosedDTSDevice & User Information (first name and last initial, no last names) What's the problem? Tech services need to fill out survey https://docs.google.com/forms/d/e/1FAIpQLScgNYLsq4OkbuvZIdu8dizuqHgVge0T3M9PO_4HgwWd8Ua3wg/viewform?pli=1 What did you do to resolve the issueWorkgroup: DTS, Type: Other, Team: Tech Services2025-12-05T20:26:192026-01-08T15:24:052026-01-16T00:40:41false133022703370024316925894closedClosedSBO > What application are you using? Maximo > Describe the problem. Rodolfo L. is requesting a upgrade for his IPAD, his been having trouble with the one he has now it's older one. with maximo and loading it up. > How soon do you need this? Soon — Within a week > Is there anything else we should know? As early as possible because he works on maximo and closing out CSR. > Requested By Mario R. Request ID: DTS25-130395 Type: IT Support, Product: Maximo, Workgroup: SBO, Team: Tech Services2025-12-05T20:18:082026-01-12T17:26:572026-01-12T17:26:57false68443907, 133022703, 164183211370020762125893closedClosedDTSHome## Device & User Information (first name and last initial, no last names) ## What's the problem? ## What did you do to resolve the issue Please fill out survey when you are working from home next week (https://docs.google.com/forms/d/e/1FAIpQLScgNYLsq4OkbuvZIdu8dizuqHgVge0T3M9PO_4HgwWd8Ua3wg/viewform?pli=1)Workgroup: DTS, Type: IT Support, Type: Mobile Device Support (MDM), Team: Tech Services, Type: Hardware Support2025-12-05T20:04:372026-01-06T16:33:282026-01-16T00:40:40false133022703370020285625892closedClosedHome ## Device & User Information (first name and last initial, no last names) ## What's the problem? Please fill out survey when you are working from home next week. https://docs.google.com/forms/d/e/1FAIpQLScgNYLsq4OkbuvZIdu8dizuqHgVge0T3M9PO_4HgwWd8Ua3wg/viewform?pli=1 ## What did you do to resolve the issue Type: Other, Team: Tech Services2025-12-05T20:02:372026-01-09T12:35:362026-01-16T00:40:40false133022703370019830025891closedClosedDTS ## Device & User Information (first name and last initial, no last names) ## What's the problem? Tech services need to fill out survey https://docs.google.com/forms/d/e/1FAIpQLScgNYLsq4OkbuvZIdu8dizuqHgVge0T3M9PO_4HgwWd8Ua3wg/viewform?pli=1 ## What did you do to resolve the issue Workgroup: DTS, Type: IT Support, Type: Mobile Device Support (MDM), Team: Tech Services, Type: Hardware Support2025-12-05T20:00:372026-01-05T14:14:592026-01-16T00:40:39true133022703370012936525890closedClosedROW### INC0539132 Created ---- > What application are you using? AMANDA > Describe the problem. ### Bug: DS Application Cannot Be Submitted — ROW Contractor Not Captured ### Description: A customer cannot submit a DS application through the ABC Portal. Even though their ROW LC is active and current, the system fails to capture their ROW Contractor (“H.A Dirt Cleaning & Construction, LLC”) when they click Submit on Step 4. The user is kicked out of the application and cannot proceed. This is a work-stopping issue, and the customer visited the PDC in person to show the problem. A video walkthrough is attached. ### Affected User: - Multiple/ we assume all portal users ### Expected Behavior: - The system should retain the selected ROW Contractor and allow submission. ### Attachments: - https://github.com/user-attachments/assets/225e6485-de56-4b4f-883e-1c9ded59befc > Website Address https://abc.austintexas.gov/citizenportal/app/home Internet Browser: Chrome > Requested By Russell B. Request ID: DTS25-130390 Workgroup: ROW, Type: Bug Report, Impact: 1-Severe, Product: AMANDA, Provider: ATS, Team: AMANDA2025-12-05T19:33:072025-12-05T20:19:182025-12-05T21:38:20false49930868369987204025889closedClosedSBO > What application are you using? Other / Not sure > Describe the problem. Can’t send Pdfs and can’t see my sent emails > How soon do you need this? Urgently — Critical that this is addressed today > Requested By Corey J. Request ID: DTS25-130385 Type: Other, Impact: 1-Severe, Workgroup: SBO, Team: Tech Services2025-12-05T18:06:102025-12-08T14:45:002025-12-08T14:45:00false164183211369980160225888closedClosedROWUsername: eddie F Device Serial Number: FFNZJEX5JC67 Profile: ROW Location: BEN WHITE -------------------Before doing anything ensure that both the device and case are labeled---------------------- Send message "We need to migrate your Apple devices to a new system, which will require a factory reset. Please make sure to back up your data beforehand. When would be a convenient time next week for you to turn in one of your devices?" Steps to move the Device from Airwatch to Intune: 1. Send a ticket to CTM to have Device created in Intune include Serial number and Profile 2. unenroll the Device from airwatch . Log into Airwatch and look the device up (it might be under TPW, ATD, PWD, CIO) 3. Under more actions tab select "Enterprise Wipe" ensure that the "Prevent reenrollment" is checked (The city apps should disappear) 4. reset the device A,. Place one of the ipads used to mirror the client ipad next to the client ipad B. Follow the prompts t if it asks you to log in again the device is still in Airwatch C. One the device is set up have the user log into company portal. Workgroup: ROW, Type: Operations, Type: Mobile Device Support (MDM), Team: Tech Services2025-12-05T17:42:572025-12-26T16:19:132025-12-26T16:19:13false133022703369159987825860closedClosedROWWe are pulling out the work zone status from COORDINATE and populating it in our WZDX as `Workers Present` <img width="636" height="1238" alt="Image" src="https://github.com/user-attachments/assets/53fc2b64-5b0d-456c-b4f5-dda0543fc236" />Workgroup: ROW, Need: 1-Must Have, Team: Data Science, Product: Open Data Platform2025-12-03T19:26:392025-12-22T22:47:572025-12-22T22:47:57false30810522369940335225887closedClosedROW ### Acceptance Criteria - The AC provided applies to ROW Investigation - Email (50563) and ROW Open Investigation - Email (50568), PSM- ROW Investigation - Email (50569) used in ECV-ATD, EX, RW, PSM, DS folders. - The email ID needs to be removed from the BCC line (click on edit to view the email ID) --- ### Change Management - 12/23/25 - Vish - Updated initial AC - 1/8/2026 - Included report 50569 in the AC as per advice from Subha --- > What application are you using? AMANDA > Describe the problem. One alteration needs to be made to the BCC line of the ROW Investigation - Email (50563) and ROW Open Investigation - Email (50568) reports across all applicable ROW folders (ECV-ATD, EX, RW, PSM, DS): Blake B. is no longer over the ROW inspections team and needs to be removed. > How soon do you need this? Flexible — An extended timeline is OK > Requested By Russell B. Request ID: DTS25-130380 Workgroup: ROW, Type: Other, Impact: 3-Minor, Need: 2-Should Have, Product: AMANDA, Provider: LaunchIT, Team: AMANDA2025-12-05T15:30:282026-01-13T17:09:122026-02-25T17:11:15false33665701, 49930868, 51680715, 63309637369924183025886closedClosedHR > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. Need help with retrieving something form email. > How soon do you need this? Urgently — Critical that this is addressed today > Requested By Jessica R. Request ID: DTS25-130375 Workgroup: HR, Type: IT Support, Impact: 1-Severe, Team: Tech Services, Product: O3652025-12-05T14:42:112025-12-08T15:01:562025-12-08T15:01:56false68443907, 133022703, 164183211369904734925885closedClosedUrban Forestry > What application are you using? Other / Not sure > Describe the problem. My Authenticator app isn't working correctly. When I try to sign in on my laptop, it should send a code to my phone and tablet, but it doesn't arrive on either device. I have to select 'I can't use my authenticator now,' and then it texts me a six-digit code to my phone. Sometimes it works, and sometimes it doesn't. When it fails, I need to start the sign-in process over again. > How soon do you need this? Soon — Within a week > Is there anything else we should know? N/A > Requested By Anthony A. Request ID: DTS25-130370 Type: IT Support, Workgroup: Urban Forestry, Team: Tech Services2025-12-05T13:45:302025-12-15T19:47:412025-12-15T19:47:41false68443907, 164183211, 235511404369684924525884closedClosedEmergency Management## Create an FME process to push raw data from these two datasets into their own tables in ArcGIS Online - [TPW Critical Bridges](https://austin.maps.arcgis.com/home/item.html?id=c753395e25ba4140a289c0cf96676bcd) - [TPW Critical Roads](https://austin.maps.arcgis.com/home/item.html?id=7838a8e164ab495f9687feacfc5ba266) ## Fields to bring into table: ### Critical Bridge - MAINTENANCE_RESPONSIBILITY - NEAREST_SERVICE_ADDRESS - RESPONSE_ROUTE - BRIDGE_ORDER - EM_WINTER_CRITICALITY - TREATMENT_DATE_TIME - TREATMENT_TEMPERATURE - TREATMENT_STATUS - TREATMENT_TYPE - SURFACE_AREA - LAST_EDITED_USER (field tracking who modified the critical bridge dataset on the dashboard) - LAST_EDITED_DATE (field tracking the date the critical bridge dataset was modified) ### Critical Roads - SBO_ID - STREET_NAME - FULL_STREET_NAME - MAINTENANCE_AGENCY - EM_WINTER_CRITICALITY - REVISED_ROAD - Treatment Time & Date - Treatment Status - Treatment Type - Treatment Temperature - LAST_EDITED_USER (field tracking who modified the critical bridge dataset on the dashboard) - LAST_EDITED_DATE (field tracking the date the critical bridge dataset was modified)Type: Data, Team: Geo, Workgroup: Emergency Management, Product: Emergency Management GIS Support2025-12-04T22:35:242025-12-08T22:25:392025-12-08T22:25:39false80716478369665308625883closedClosedTPW[Release Process Docs](https://atd-dts.gitbook.io/moped-documentation/product-management/release-process) - [x] Bump Moped editor `package.json` version to `v2.50.0` @mddilley - [x] Schedule release party - @mddilley - [x] Update [QA script](https://docs.google.com/spreadsheets/d/1n_O6MLh9cwwPf57HUM394Ea-z9uuoEV1-QW4axNZXLE/edit#gid=1099176671) as needed - @mddilley - [x] Advise users of downtime using [template](https://docs.google.com/document/d/1hpBIx41mttSF6-XgeFuxnJPsK7dfpok97O08oytThnc/edit#heading=h.51j00pz8giuz) - @mddilley - [x] Merge open PRs - @mddilley - [x] Propose + vote on release names (geographical feature names - [link #1](https://en.wikipedia.org/wiki/Category:Geologic_formations_of_Texas) [link #2](https://en.wikipedia.org/wiki/Category:Landforms_of_Texas)) - @chiaberry - [x] Cut release branch - @chiaberry - [x] Do testing - @mddilley - [x] Polish release notes - @chiaberry - [x] Schedule email to let users know maintenance is starting - @mddilley - Did we add or remove columns from DB views [that the Power BI dataflow depends on](https://atd-dts.gitbook.io/moped-documentation/product-management/updating-the-arcgis-online-components-database-view)? - @mddilley - ~[ ] Let the Data Science team know~ - **Removing columns that the dataflow expects will break the dataflow** and **column additions require rebuilding the connection** (requires rebuild for the dataflow to know about new column but won't break the dataflow) - ~[ ] Do [full replace](https://github.com/cityofaustin/atd-moped/tree/main/moped-etl/arcgis) of AGOL dataset if needed~ - [x] Snap database in RDS - @frankhereford - snap initiated at 1:49 PM local - [x] graphql-engine version bumps ([releases & tags](https://github.com/hasura/graphql-engine/releases)) - @frankhereford - no update, sticking with `2.48.6` - Update version-controlled task definitions - [ ] staging to latest `graphql-engine` release (`version`) - [x] production to previous staging release version + any patches (`version`) - [x] Update local dev docker compose to latest `graphql-engine` (`version`) - [x] Merge RC to prod - @mddilley - [x] Backfill production Data Tracker with secondary names - Update local env file with prod Hasura and Data Tracker secrets - `docker run -it --rm --network host --env-file env_file -v ${PWD}:/app atddocker/atd-moped-etl-data-tracker-sync bash` - `python data_tracker_sync.py --date 1970-12-03T22:53:57+0000 -n` - [x] Let users know maintenance is over using [template](https://docs.google.com/document/d/1hpBIx41mttSF6-XgeFuxnJPsK7dfpok97O08oytThnc/edit#heading=h.51j00pz8giuz) - @mddilley - [x] Create issue for `v2.51.0` release - @mddilley - ~[ ] Update [feature list](https://app.gitbook.com/o/-LzDQOVGhTudbKRDGpUA/s/-MIQvl_rKnZ_-wHRdp4J/product-management/features) with any new major features @mddilley~ - [x] Send release notes to Moped users using [template](https://docs.google.com/document/d/1hpBIx41mttSF6-XgeFuxnJPsK7dfpok97O08oytThnc/edit#heading=h.jf63bjq5syy7) (including reminder to refresh the page) - @mddilley - ~[ ] Update staff accounts if there are any bounced emails - @mddilley~ - ~[ ] Update [database view documentation sheet](https://docs.google.com/spreadsheets/d/1xM6pJVZ_iJnLL9FVbrL1g8HKnlZHSSyYYUsWufFHTZ0/edit?gid=0#gid=0) if there is a new column added in this release~ - [x] Check in on [workgroup documentation](https://cityofaustin.sharepoint.com/sites/MopedWorkgroupDocumentation) @mddilleyTeam: Dev, Product: Moped, Workgroup: TPW2025-12-04T21:24:252025-12-19T15:04:042025-12-19T15:04:04false3653206, 12474808, 37249039369653071825882closedClosedOCE# Background Mauricio requested a batch import of concrete mixes. We'll want to import the mixes into Knack and then have Mauricio review that the updates match what he expects. # While OCE was filing in the import template - They wanted to add concrete mix designs that contain slag but it isn't an option in Knack so they'd like to add it as a Flyash Type - Also, they want to add Slag Cement as a cement type. I shared a video walking to show how to add a cement type within Knack. # Ahead of importing - Review the changes to see how many updates to existing records there were and how many new records are being added. # Link to Batch Imports [Template_OCE_import_12_04_2025](https://cityofaustin.sharepoint.com/:x:/r/sites/tpwDTS/_layouts/15/doc2.aspx?sourcedoc=%7B1E8AA2D9-7E80-451E-8FF1-175639ED0A32%7D&file=Template_OCE_import_12_04_2025.xlsx&action=default&mobileredirect=true&ovuser=5c5e19f6-a6ab-4b45-b1d0-be4608a9a67f%2Channa.lupico%40austintexas.gov&wdOrigin=TEAMS-MAGLEV.p2p_ns.rwc&wdExp=TEAMS-TREATMENT&wdhostclicktime=1769179084792&web=1&clickparams=eyJBcHBOYW1lIjoiVGVhbXMtRGVza3RvcCIsIkFwcFZlcnNpb24iOiI1MC8yNTExMzAwMTMxMiIsIkhhc0ZlZGVyYXRlZFVzZXIiOmZhbHNlfQ%3D%3D) New Concrete Mixes: 18 Updates to Concrete Mixes: 0 # What to know before doing the import - Check to see if Slag Cement was added as a Cement type in Knack - Look into why all Centex plants aren't shown in the Plants dropdown menu from the Add Cement form and update the form so that all Plants associated with a producer are shown. - Add Slag as a type of Flyash - All concrete mixes being batch imported are: -- Cement Type: Slag -- Flyash Type: Slag -- Plants: All Centex Plants ### Here's a list of all the Centex Plants currently in Knack - Buda 1 - Georgetown Plant 8 - Manor Plant 7 - Oak Hill 9 - Round Rock 4-1 - Round Rock 4-2 - South 5-1 - South 5-2 - Volente Plant 6 Team: Apps, Workgroup: OCE, Product: OCE Portal2025-12-04T20:55:572026-02-10T21:54:162026-02-10T21:54:16false7612723369651180025881closedClosedOSEMorning Zach! I realized we didn't show Wallingwood as 2-way on the Mobility Guide (it's only on the Barton Oaks static map). Can we please add that? Here are the dates/times: Non-Shuttle Nights, Dec. 10-12 & 15-18: 5:00pm - 11:59pm Shuttle Nights, Dec. 13-14 & 19-23: 5:30pm - 11:59pm Do you want it in the text list on the left also? Yes, please! Example for Text Box in App: WALLINGWOOD DRIVE TWO-WAY Traffic pattern change. Two way traffic. Non-Shuttle Nights, Dec. 10-12 & 15-18: 5:00pm - 11:59pm Shuttle Nights, Dec. 13-14 & 19-23: 5:30pm - 11:59pm - [x] Update Data in Road Closures feature layer Completed 12/3 - [x] Make changes to the Experience Builder app and web map after the changes populate in the database. Completed 12/4 Workgroup: OSE, Type: Data, Team: Geo, Type: GIS Web Application2025-12-04T20:50:592025-12-04T20:56:292025-12-04T20:56:29false114594205369651050525880closedClosedOCE# Background Last time we did a batch import, we spent more time separating what records were being updated vs new than we would have liked too. Also, we had to redo an import because we were relying on the Mix ID number being unique but it isn't. We learned that the Knack Mix ID is the unique ID. To help save time during the next batch import, we can update the import template to clarify which existing records need to be updates and which records need to be added. A/C: - Updated batch import spreadsheet Team: Apps, Workgroup: OCE, Product: OCE Portal2025-12-04T20:50:362025-12-09T15:20:142026-01-02T20:49:01false7612723, 31259724369644623225879closedClosedSMD## Thu 12/4/25 * Sign Fab final steps today * Next up: Inventory ### Demo Steps - NEEDS TO BE ISSUED queue - Opening up WO - Determine that customs sign needs to be fabricated > REQUEST FABRICATION (hide based on conditions later) - Goes back to the Origin WO - Can click on SFAB WO - On Sign FAB WO - In NEW status - Need to issue to someone and move along in status - Assign and Review > moved to IN PROGRESS - If issued accidentally, can Cancel - Comments and Attachments are shared with the source WO - Time tracking, etc. same as on the WO - Complete fab and notify supervisor - Email to supervisor - link to Sign Fab WO - No space currently to do final review — - 🫱 Combine with Issue Work Order on the source Sign WO tied to closing out the Sign Fab WO (acknowledgment language in the Issue Work Order popup in the parent sign WO - does not want to close out Sign Fab until Sign WO is assigned) - Christina showing Sign SR process in SMD TEST - CSR page - will you know a sign needs to be fabricated right away? A: Not always - Same exact process for Sign Fab request from the CSR generated Signs WO ### Updates to Make **1. [SIGN FAB WO DETAILS](https://builder.knack.com/atd/test--2025-oct-21--signs-and-markings-operations/pages/scene_1386)** * [x] Remove Funding concatenated details (Transportation Public Works tag in the example) * @ChristinaTremel I removed the Funding long form field there but were we going to pull in something with the requester there? I had written dow the "Transportation Public work tag" above but I'm not sure... * [x] Add TK info on the top details as well for easier reference * [x] Add Cancellation Reason for Cancel Sign Fab WO * Prefabricated Asset Available * Work Order Cancelled * [x] Trigger email to supervisors upon cancellation * [x] Need to automatically cancel Sign Fab WO and update appropriate fields when the origin WO gets cancelled — rule to update this connected Sign Fab WO * [x] [Cancel Work Order ](https://builder.knack.com/atd/test--2025-oct-21--signs-and-markings-operations/pages/scene_1031/views/view_2581/form/rules/record) from Supervisor Buttons <img width="513" height="654" alt="Image" src="https://github.com/user-attachments/assets/7cd8122c-3641-446f-aa31-0673e2151307" /> * [x] [Cancel Work Order](https://builder.knack.com/atd/test--2025-oct-21--signs-and-markings-operations/pages/scene_1099) from Viewer Buttons <img width="517" height="663" alt="Image" src="https://github.com/user-attachments/assets/37c8dc6a-1f70-440a-a0a4-0f963dbc5fb1" /> * [x] Add ON HOLD Status on Sign Fab + `Is On Hold bool` field (set `Status` to **On Hold** when bool = YES) * [x] Add ON HOLD button next to the Cancel - [model after Sign WO On Hold](https://builder.knack.com/atd/test--2025-oct-21--signs-and-markings-operations/pages/scene_1042) * [x] Add On Hold reason short text (optional) * [x] Add page rules for forms * [x] Configure On Hold status - Talked to Christina and we agreed to update status directly with Cancel and Hold forms **2. [SIGN WO DETAILS](https://builder.knack.com/atd/test--2025-oct-21--signs-and-markings-operations/pages/scene_1028)** * [x] Combine Sign Fab closeout with [Issue Work Order ](https://builder.knack.com/atd/test--2025-oct-21--signs-and-markings-operations/pages/scene_1060/views/view_2667/form/rules/record)on the source Sign WO tied to closing out the Sign Fab WO * [x] Move to CLOSED and capture closeout date with a record rule (❓ not seeing a closeout date field; do we want to add?) <img width="702" height="631" alt="Image" src="https://github.com/user-attachments/assets/8435acc2-6521-4363-83fa-91ebbf840c72" /> * [x] Instructions to supervisor when issuing out work order: `I have QCed signs fabricated (if applicable) and am ready to issue this work order to this Technician.` **3. MY WORK ORDERS TABLE** * [x] Add Sign Fab WO status in the My Word Orders queue: Fabrication Status connected field added from the Sign Fab WO ([table](https://builder.knack.com/atd/test--2025-oct-21--signs-and-markings-operations/pages/scene_1085/views/view_2798/table)) * [ ] Color code - [Link](https://builder.knack.com/atd/test--2025-oct-21--signs-and-markings-operations/pages/scene_1085); use same color coding * This is not available out of the box: the display rules an only be set based on the field values on the actual WO (here, Signs WO) even when displaying the connected table field values -- @ChristinaTremel Do we care enough about color-coding to try to push the Sign Fab WO status to the associated WO and then use that field to manage the color coding on the Sign Fab WO status column? This may not work well... #### OTHER NOTES * Transactions pull from Inventory to Working Stock (the Sign Shop area) * Not yet built or connected cc @ChristinaTremel @dianamartin Estimated and since I only have Tuesday left this sprint as a work day, I'm thinking this would be On Deck next Wednesday Workgroup: SMD, Type: Feature, Team: Apps, Product: SMD Data Tracker, Project: SMD Warehouse Inventory2025-12-04T20:33:292026-01-13T22:37:302026-01-16T22:01:02false100615928369626817025878closedClosedFinance > What application are you using? Other / Not sure > Describe the problem. Set up Avaya Phone and Adobe Pro > How soon do you need this? Soon — Within a week > Is there anything else we should know? Strange has already taken care of ticket. Thank you > Requested By Joshua P. Request ID: DTS25-130365 Workgroup: Finance, Type: IT Support, Team: Tech Services2025-12-04T19:51:202025-12-04T20:16:302025-12-04T20:16:31false235511404369616211225877closedClosedOCE# Background During the 11/18 OCE sync with Michael and Mauricio, they requested additional usability enhancements to make it easier to manage concrete and asphalt mix data. Read the meeting notes [HERE](https://docs.google.com/document/d/1oBZS9OmEYOS4c3GH-cGzMWwezVe17o9fyfYufjYhp5M/edit?tab=t.0#bookmark=id.h1fffe001rr) # Usability enhancements - Add in-line editing on Producer table - Enable archiving attachments so attachments aren't visible to end-users or the OCE team - Add the ability to delete a producer - Add a category for Volumetric Producer # Data clean up - Remove duplicate Austin Underground Cubic Concrete record that’s Inactive # A/C - [x] Add in-line editing on Producer table - [x] Enable archiving attachments so attachments aren't visible to end-users or the OCE team - [x] Add the ability to delete a producer - [x] Add a category for Volumetric Producer - [x] Remove duplicate Austin Underground Cubic Concrete record that’s Inactive Team: Apps, Workgroup: OCE, Product: OCE Portal2025-12-04T19:25:442025-12-22T17:44:502025-12-22T17:44:50false31259724369607283125876closedClosedOPM > What application are you using? Moped > Describe the problem. A few members of the OPM team would like to have view access to the MOPED platform. Please provide access to the following members: [redacted] > How soon do you need this? Soon — Within a week > Requested By Adriana M. Request ID: DTS25-130360 Type: Other, Team: Dev, Product: Moped, Workgroup: OPM2025-12-04T19:03:112025-12-05T23:26:002025-12-05T23:26:00false37249039369592751425875closedClosedTPWWhen adding or removing an eCAPRIS subproject ID, status syncing is also switch on and off. We should update so that funding sync is turned on when an eCAPRIS subproject ID is added and turned off when one is removed. **In Scope** - Update eCAPRIS subproject id component's mutations to turn syncing on or off for funding tooTeam: Dev, Need: 2-Should Have, Type: Enhancement, Product: Moped, Type: Snackoo 🍫, Workgroup: TPW, Project: Pull eCAPRIS Funding Data2025-12-04T18:29:042025-12-23T20:42:292026-02-24T18:27:53false37249039369587134425874closedClosedSMD > What application are you using? SMD Data Tracker > Describe the problem. Current State: SBO Completed on time is calculated using the created date of the work order Future State: to improve accuracy, we'd like to update this card on the dashboard to 2 separate cards reporting on SBO Completed Date SBO Reported Date > Describe the outcome you'd like to see when this feature is implemented. This will show a more accurate picture of restriping timeliness. > Describe any workarounds you currently have in place or alternative solutions you've considered. Manual analysis. > Requested By Lauren S. Request ID: DTS25-130355 Workgroup: SMD, Need: 2-Should Have, Type: Enhancement, Product: SMD Data Tracker, Team: Data Science2025-12-04T18:15:262026-04-06T18:48:122026-04-06T18:48:12true31259724369584315925873closedClosedOSE > What application are you using? Other / Not sure > Describe the problem. Jessie M's Bluebeam is not working properly; he can log on but he can't access certain functions . Seems to be a view only function Internet Browser: Edge > Requested By Michael S. Request ID: DTS25-130350 Workgroup: OSE, Type: IT Support, Type: Bug Report, Impact: 1-Severe, Team: Tech Services2025-12-04T18:09:082025-12-04T19:39:232025-12-04T19:39:23false68443907369574718725872closedClosedOCE > What application are you using? Other / Not sure > Describe the problem. I need to update the authorized approvers for room reservations for the PWD SBO St. Elmo A and PWD SBO St. Elmo B conference rooms. Currently, Floyd Bermea, Arielle Pizano, and I are listed, but we are no longer located at that site. Please update the approvers to Monika S and Colton S. -- Spoke with Matthew Martinez. He is aware of what needs to take place. > How soon do you need this? Soon — Within a week > Requested By Lisa G. Request ID: DTS25-130345 Type: IT Support, Workgroup: OCE, Team: Tech Services2025-12-04T17:45:272025-12-12T13:12:302025-12-12T13:12:30false68443907369565509025871closedClosedROW### AMANDA users should be able to query for RW, TURP, Private Development or CIP. > What application are you using? AMANDA > Describe the problem. ### Bug: Cannot Query Historical RW-TURP Permits in Previous Merged Worktype - "Private Development or CIP" ### Environments: AMANDA TEST & PROD ### Issue: AMANDA users cannot query historical or existing RW - TURP permits created under the previous merged worktype “Private Development or CIP” that existed before the split into Worktype 50591 – Private Development and Worktype 50592 – CIP. This merged worktype is still queryable in the EX folder type, but is missing for RW-TURP. ### Request: Add the “Private Development or CIP” back to RW - TURP query options in AMANDA TEST and PROD so users can access active and historical permits. > Website Address https://amanda.austintexas.gov/backoffice/core/home.zhtml# Internet Browser: Chrome > Requested By Russell B. Request ID: DTS25-130340 Workgroup: ROW, Type: Bug Report, Impact: 1-Severe, Product: AMANDA, Provider: LaunchIT, Team: AMANDA2025-12-04T17:24:102025-12-11T14:10:282025-12-11T14:52:31false49930868, 51680715, 63309637369548616925870closedClosedSMD > What application are you using? Other / Not sure > Describe the problem. Needed to connect Cathy's desk phone and remove an unused speaker from the monitor. JB completed this for us while he was here to address the printer issue. Many thanks. > How soon do you need this? Unsure > Requested By Cathy K. Request ID: DTS25-130335 Workgroup: SMD, Type: IT Support, Team: Tech Services2025-12-04T16:45:262025-12-04T20:18:502025-12-04T20:18:50false235511404369532148625869closedClosedOCE > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. Monitors are not turning on. > How soon do you need this? Urgently — Critical that this is addressed today > Requested By Floyd B. Request ID: DTS25-130330 Type: IT Support, Impact: 1-Severe, Workgroup: OCE, Team: Tech Services2025-12-04T16:06:112026-01-16T14:42:362026-01-16T14:42:36false49591623150371211311032closedClosedOSEWorkgroup: OSE, Type: Data, Team: Geo2022-12-19T22:41:342022-12-19T22:46:272022-12-19T22:46:27false114594205369515889725868closedClosedSMD > What application are you using? SMD Data Tracker > Describe the problem. We are unable to print to the Goliad printer! The message we get is that the finishing tray is unavailable. Please assist us. > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? We are unable to print. > Requested By Cathy K. Request ID: DTS25-130325 Workgroup: SMD, Type: IT Support, Impact: 1-Severe, Team: Tech Services2025-12-04T15:24:112025-12-04T19:24:242025-12-04T19:24:32false235511404369514013325867closedClosedVZAs discussed [in slack](https://austininnovation.slack.com/archives/CHZE6BC6L/p1764791225265039), we need to update software versions to mitigate CVE-2025-55182. Affected apps: - https://github.com/cityofaustin/atd-product - https://github.com/cityofaustin/atd-data-and-performance - https://github.com/cityofaustin/vision-zeroImpact: 1-Severe, Team: Dev, Workgroup: VZ, Type: Security2025-12-04T15:19:302025-12-09T17:37:042025-12-09T17:37:04false3653206369433748925866closedClosedSBO, DTS > What application are you using? Maximo > Describe the problem. We have one computer at North District that doesn’t work and a couple of Internet cables that are torn > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? As soon as possible > Requested By Wayne L. Request ID: DTS25-130320 Workgroup: DTS, Type: IT Support, Impact: 1-Severe, Workgroup: SBO, Team: Tech Services2025-12-04T12:06:142025-12-10T12:40:592025-12-10T12:40:59false68443907369213056425865closedClosedDTSWe should update the local ports of the local stack so that we can avoid conflicts when developing ETLs. See https://github.com/cityofaustin/atd-airflow/pull/314/commits/211754ae23c96d7f760b1d0410768edde1d1a0dc for an example of previous port updates in an Airflow PR for testing. Also, we should update the readmes for the eCAPRIS funding and status sync ETLs which reference making updates to the Airflow stack as a workaround which should no longer be needed after this update. **In Scope:** - Update ports used by Moped local stack to not conflict with Airflow's use of port 8080Workgroup: DTS, Team: Dev, Need: 2-Should Have, Type: Enhancement, Product: Moped, Type: DevOps, Type: Snackoo 🍫2025-12-03T22:24:192026-02-26T17:01:042026-02-26T17:01:04false37249039369193961125864closedClosedSBO > What application are you using? Maximo > Describe the problem. I do not have access to Maximo. I work in Street and Bridge operations and need to enter work order information. But it gives me an access error when logging in. > How soon do you need this? Soon — Within a week > Requested By Ignacio T. Request ID: DTS25-130315 Type: IT Support, Product: Maximo, Team: Maximo, Workgroup: SBO2025-12-03T21:18:112025-12-04T20:25:392025-12-04T20:25:39false133040608, 134445095369190573825863closedClosedFinance > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. Need to update ATPW Finance Sharepoint page. "ProCard Information" on the home page needs to be linked to ProCard Resource folder in all files. > Website Address https://cityofaustin.sharepoint.com/sites/tpwFinance?siteid=e80fb324-c0a5-4f6c-991b-2d264bcc5e94&webid=6eccc3a3-23f0-4d50-aad1-f56c54ba1702&uniqueid=ade28739-3c2a-4a9b-ae9e-47b3eb5ddab4 Internet Browser: Chrome > Requested By Demarcos M. Request ID: DTS25-130310 Workgroup: Finance, Type: Feature, Impact: 3-Minor, Team: Apps, Type: Sharepoint2025-12-03T21:06:112025-12-17T14:30:172025-12-17T14:30:50false100615928369176382225862closedClosedAMD > What application are you using? AMD Data Tracker > Describe the problem. I need ID 54790 in data tracker removed. We restocked 1 ATC Conflict Monitor in inventory at a value of .0001 for the purpose to check out items in working stock. We now have received 20pcs that we need to add to inventory and need the 1 removed or deleted. > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? We need this done as soon as possible due to us having a physical inventory count scheduled on Tuesday, December 9, 2025. I am attaching a picture of the id that needs to be deleted. thanks > Requested By Cesar M. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/69309b0bc1be2bb13f864259/screenshot20251203141748.png) (12.15kb) Request ID: DTS25-130305 Workgroup: AMD, Type: Other, Impact: 1-Severe, Team: Apps, Product: AMD Data Tracker2025-12-03T20:21:122026-01-14T16:00:102026-01-16T22:01:01false61209591369166378925861openUrban Forestry, ATS > What application are you using? Maximo > Describe the problem. This has to do with the list of "close SR" work log types associated with the "Obstruction in ROW" service request category. There are limited options, in particular for an issue our team is working with a property owner on. Not sure if the list could be added to but there are several SR types with the same issue, not enough of a selection to reflect what our team is doing. Any help would be greatly appreciated, > Describe the outcome you'd like to see when this feature is implemented. This has to do with the list of "close SR" work log types associated with the "Obstruction in ROW" and "debris in street" service request category. There are limited options, in particular for an issue our team is working with a property owner on. Not sure if the list could be added to but there are several SR types with the same issue, not enough of a selection to reflect what our team is doing. Any help would be greatly appreciated, > Describe any workarounds you currently have in place or alternative solutions you've considered. Using a work log type that closes the SR but doesn't accurately reflect what we're doing, then including details in the body/summary of the log note that can update the requester. > Requested By Shane K. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/69309373145544953b810e1a/obstructioninrowworklogtypes.png) (85.88kb) Request ID: DTS25-130300 Need: 2-Should Have, Workgroup: ATS, Type: Enhancement, Provider: ATS, Product: Maximo, Team: Maximo, Workgroup: Urban Forestry2025-12-03T19:48:102026-01-27T05:53:48false133040608, 13444509511224403838381closedClosedDTSWorkgroup: DTS, Team: Geo, Product: CTN2022-02-02T22:12:402022-02-07T22:18:272022-02-07T22:18:27false80716478369147728825859openUtilities & Structures# Background - Mobility Trails - no measures at the moment - Newly supported Maximo workgroup, previously used excel and email - Joint efforts between SBOMOB and OCE Trails # Measures Insights D Anderson: Plan same with BRI - report # of projects completed (parent work order) completed in the month. - 78 miles? - Miles of Trail + need the length of trail - Repairs Performed (in the child work orders) - Parent holds the specification counts - child holds the type and specific measures - Proactive vs Reactive - Reactive = CSR orignator - Proactive = Service Plan - Miles of Length Maintained (vs Serviced)? - 12 miles, 2 maintained (lenght of trail, team worked on x miles) Discussion during a meeting - not confirmed. > -- Miles Inspected > in miles > > - Miles of Surface Repair > - Length in FT / Width in FT > - FT of Veg > in FT > - Count of Lights Repairs > - Count of Outlets Repairs > - FT of Wiring Replaced > - Handrail Repaired in FT > in FT # DTS Actions DTS Needs: - add specifications to CLASSIF types of repair types - Trails need to be set in Maximo, requested to be split - GIS/SUTD: - who maintains: Justin OCE? - GIS get with Andrew GIS DTS @Rebekka # Maximo Updates Repair Type: - VEG Y/N - SURFACE REPAIR Y/N - OTHER Y/N Data Flags: - Classification: Mobility _Trl_Maintenance # Process Notes OCE provides to SBO? NEED TO GET from TEAM**** > Email, chat. > Patti. 1. Q: How does Patti receive 2. Q: How are service repair types determined within a project? 3. Patti provides in email or chat to SBOMOB Project Coordinator 4. PC creates Project Work Orders / Service Repair Children 5. SBOMOB crew accepts children 6. Q: How do they track daily work? 7. Create Child within child, or 8. use actuals (specification will show all completed days work?) # Maximo Work Order Handling / Hierarchy Schema https://miro.com/app/board/uXjVJhjfxog=/ <img width="1046" height="719" alt="Image" src="https://github.com/user-attachments/assets/2be770d9-63d4-4712-8a63-2773db18170c" />Product: Maximo, Team: Maximo, Workgroup: Utilities & Structures, Project: Maximo Start Center Standardization2025-12-03T18:51:072026-03-12T19:17:44false134445095369142051625858closedClosedTPWSince we are consuming program data from the [TPW Program and Subprogram by FDU dataset](https://datahub.austintexas.gov/dataset/TPW-Program-and-Subprogram-by-FDU/s4mj-68pg/data_preview), we should update our lookup tables with sources and programs from this dataset. We are also missing programs like Vision Zero since they were historically categorized under other programs. Updates to existing lookups: - Funding cleanup - Red = remove - Operating Fund (move from Program to Source) - If there isn't a match between New Program Name and Moped Program columns, then it is a new lookup - Orange = separate request to Data Science to update program mapping - Row 5: Operating Fund REMOVE, add Austin Transportation and Public Works Operating Fund source, and update source **In Scope** - Update programs and sources according to [Moped Funding Cleanup doc](https://docs.google.com/spreadsheets/d/1EN5O2yN0phlm7eNyf3NQoNm5FhE52LpgAzcmFHWWiPU/edit?gid=0#gid=0) that I've worked on with Nathan - Add triggers to try to match funding and source names on eCAPRIS funding data insert and update with the goal of populating foreign keys in the `ecapris_subproject_funding` table - Update combined funding view to read keys so we can populate sources and programs for synced eCAPRIS records in the funding tableTeam: Dev, Type: Enhancement, Product: Moped, Workgroup: TPW, Project: Pull eCAPRIS Funding Data2025-12-03T18:32:112026-01-26T22:34:552026-02-24T18:27:53false37249039369123129425857closedClosedEmergency ManagementKristin is going to provide a list of employees on emergency Teams by EOD Friday, 12/5. We will need to update the Teams employees based on the list that Kristen provides.Team: Apps, Type: O365, Workgroup: Emergency Management, Product: O3652025-12-03T17:39:082025-12-11T14:49:512025-12-11T14:49:52false100615928369113214325856closedClosedSBOUsername: Guadalupe Device Serial Number: V54WGRJWQ4 Profile: SBO Location: , TOWNVIEW -------------------Before doing anything ensure that both the device and case are labeled---------------------- Send message "We need to migrate your Apple devices to a new system, which will require a factory reset. Please make sure to back up your data beforehand. When would be a convenient time next week for you to turn in one of your devices?" Steps to move the Device from Airwatch to Intune: 1. Send a ticket to CTM to have Device created in Intune include Serial number and Profile 2. unenroll the Device from airwatch . Log into Airwatch and look the device up (it might be under TPW, ATD, PWD, CIO) 3. Under more actions tab select "Enterprise Wipe" ensure that the "Prevent reenrollment" is checked (The city apps should disappear) 4. reset the device A,. Place one of the ipads used to mirror the client ipad next to the client ipad B. Follow the prompts t if it asks you to log in again the device is still in Airwatch C. One the device is set up have the user log into company portal. Type: Operations, Type: Mobile Device Support (MDM), Workgroup: SBO, Team: Tech Services2025-12-03T17:13:022026-01-16T17:26:282026-01-16T17:26:28false133022703369098327725855closedClosedSPP > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. I need to add getthereatx@austintexas.gov to my Outlook inboxes. Tried manually myself and the inbox is not populating. > How soon do you need this? Soon — Within a week > Requested By Andrew A. Request ID: DTS25-130295 Type: IT Support, Workgroup: SPP, Product: O3652025-12-03T16:36:122025-12-03T17:51:342025-12-03T17:51:51false49591623369095664725854closedClosedTDS`HIGH PRIORITY FOR TDS` We are creating a new review determination on the TDS Waiver Mod for `Revision Required,` creating an automated email for it, and possibly cleaning up the other determination email content. Email message for Submission Cycle 2 is significantly different that Cycle 1. Staff has 14 days to respond. Email says 28. Does not communicate that the waiver request may be rejected. Team: Apps, Need: 1-Must Have, Type: Enhancement, Workgroup: TDS, Product: TDS Portal2025-12-03T16:30:012026-01-07T17:35:582026-01-07T17:35:58false67915167369090610625853closedClosed St Elmo ## Device & User Information (first name and last initial, no last names) Mice/ Desk setup & Multiple ## What's the problem? Need to ensure all the systems has its own equipment and ready to use including the missing ones ## What did you do to resolve the issue Have deployed the required missing equipment, informed supervisor and mentioned users to ensure everything is protected carefully.Type: IT Support, Team: Tech Services, Type: Hardware Support2025-12-03T16:16:522025-12-03T16:17:062026-01-16T00:41:16false133022703149908346511012closedClosedOOD### Create & deliver an executive presentation - [x] Compile [executive level review slide deck](https://cityofaustin.sharepoint.com/:p:/r/sites/ATD_APWA_Accreditation/Shared%20Documents/DTS%20Internal/ATD%20APWA%20Review%20Phase%20-%20Executive%20Team.pptx?d=w3c98abac2d724edba0bad4a76fdbd068&csf=1&web=1&e=leyTRc) based on the DM slide deck - [x] Kate & Peggy to present in person to Director & ADs (and virtually for those who couldn't make it) ### Create an executive review guide - [x] Draft a condensed, higher level matrix (from the Peer Review Matrix) for ADs to follow - [x] Finalize content per Peggy's feedback & save as a [template](https://cityofaustin.sharepoint.com/:w:/r/sites/ATD_APWA_Accreditation/Shared%20Documents/DTS%20Internal/ATD%20APWA%20Executive%20Review%20Guide%20-%20Template.docx?d=w2f9a88af81584151a50e58c077187a08&csf=1&web=1&e=DwJLEt) - [x] Create & save a version for each Practice (37) - [x] Upload each version to SharePoint ### Extend the [progress tracker](https://cityofaustin.sharepoint.com/sites/ATD_APWA_Accreditation/Lists/ATD%20APWA%20Progress%20Tracker/AllItems.aspx) with additional columns - [x] Exec Review Guide - link column to get to the appropriate version of the Executive Review Guide - [x] Exec Review By - contact column to assign the AD - [x] Exec Review Status - choice column to track review status: - Not started (red) - starting setting - In progress (yellow) - Complete (green) - N/A (blue) - for the few Practices assigned to other city departments - [x] Actions from Exec Review - choice column to track updates: - Waiting on exec review (purple) - starting setting - Updates not started (red) - Updates in progress (yellow) - Updates complete (green) - No updates to do (green) - used if there are no edits identified during the executive review OR for the N/A Practices ### Create an [Executive Review view](https://cityofaustin.sharepoint.com/sites/ATD_APWA_Accreditation/Lists/ATD%20APWA%20Progress%20Tracker/AllItems.aspx?viewid=bfc68d11%2Dd2c3%2D4a95%2D9e81%2D6092753ccc0e&OR=Teams%2DHL&CT=1671138395812&clickparams=eyJBcHBOYW1lIjoiVGVhbXMtRGVza3RvcCIsIkFwcFZlcnNpb24iOiIyOC8yMjExMzAwNDEwMCIsIkhhc0ZlZGVyYXRlZFVzZXIiOmZhbHNlfQ%3D%3D) of the tracker - [x] Create a condensed view of the tracker with only columns relevant to ADs - [x] Assign an AD to each Practice using the "Exec Review By" column based on Lead & org chart - Upal (9): 16.1-16.7, 35.1, 35.2 - Jim (7): 34.4, 34.12-34.15, 34.19, 34.24 - Anna (15): 34.1-34.3, 34.5, 34.6, 34.8-34.11, 34.16-34.18, 34.20, 34.21, 35.10 - Anthony (5): 35.5-35.9 ### Support ADs to ensure they complete exec reviews by **Dec 30th** - [x] Respond to questions/comments via email/Teams chat - [x] Update tracker as ADs complete their reviews. Go through each Practice and check if there are edits identified by the AD. If so, change the "Actions from Exec Review" column to "Updates not started" (red). If not, change that column to "No updates to do" (green).Workgroup: OOD, Team: Product, Project: APWA Accreditation2022-12-15T21:04:222023-01-06T19:52:172023-06-15T19:38:22false110200023369088503425852closedClosed St Elmo ## Device & User Information (first name and last initial, no last names) Keyboard/ Mic/ Screens, Other equipment & Multiple ## What's the problem? The IT equipment things like keyboard, mice and other items are being missing from the desk, and a note needs to be created and sticked on certain areas, so the user doesn't try to approach pulling it away. ## What did you do to resolve the issue Type: IT Support, Team: Tech Services, Type: Hardware Support2025-12-03T16:12:292025-12-09T20:51:472026-01-16T00:40:39false133022703369087280025851closedClosedUrban Forestry St Elmo ## Device & User Information (first name and last initial, no last names) iPhone/ iPad & Gray, H ## What's the problem? Need to retrieve the device in order to migrate it ## What did you do to resolve the issue Have checked for the user at location but he was not available. Will make sure to check once he is back.Type: IT Support, Type: Mobile Device Support (MDM), Workgroup: Urban Forestry, Team: Tech Services2025-12-03T16:09:242025-12-08T17:36:162026-01-16T00:40:38false133022703369085968025850closedClosedTDS > What application are you using? ArcGIS > Describe the problem. Monthly request to update TDS web map layer for TIAs > How soon do you need this? Soon — Within a week > Requested By Nazlie S. Request ID: DTS25-130290 Type: Data, Team: Geo, Workgroup: TDS2025-12-03T16:06:122025-12-08T15:33:022025-12-08T15:33:02false80716478369085696225849closedClosedUrban Forestry St Elmo ## Device & User Information (first name and last initial, no last names) iPhone, iPad & Jason, D ## What's the problem? Need to take over the phone and iPad if available from the user for the migration ## What did you do to resolve the issue Have tried reaching the user directly but I couldn't see him up here and have reached out through teams.Type: IT Support, Type: Mobile Device Support (MDM), Workgroup: Urban Forestry, Team: Tech Services2025-12-03T16:05:322025-12-08T17:36:552026-01-16T00:41:15false133022703369061070325848closedClosedEquity## Wed 12/3/25 * Ramon requested a short call to show him how to archive the Multimedia Club entries on the IDEA SharePoint * This is a relatively simple page edit I can show him * Will take the time to discuss a new page for the 2026 selections as well; we could copy the 2025 page and gut it for a template for the upcoming selections Team: Apps, Workgroup: Equity, Type: Sharepoint2025-12-03T15:00:432025-12-03T16:10:352025-12-03T16:10:35false100615928369059015925847closedClosedSBOUsername: SBO Timeclock Townview Device Serial Number: KT06NDHWT4 Profile: SBO Timeclock Location: TOWNVIEW -------------------Before doing anything ensure that both the device and case are labeled---------------------- Send message "We need to migrate your Apple devices to a new system, which will require a factory reset. Please make sure to back up your data beforehand. When would be a convenient time next week for you to turn in one of your devices?" Steps to move the Device from Airwatch to Intune: 1. Send a ticket to CTM to have Device created in Intune include Serial number and Profile 2. unenroll the Device from airwatch . Log into Airwatch and look the device up (it might be under TPW, ATD, PWD, CIO) 3. Under more actions tab select "Enterprise Wipe" ensure that the "Prevent reenrollment" is checked (The city apps should disappear) 4. reset the device A,. Place one of the ipads used to mirror the client ipad next to the client ipad B. Follow the prompts t if it asks you to log in again the device is still in Airwatch C. One the device is set up have the user log into company portal. Type: Operations, Type: Mobile Device Support (MDM), Workgroup: SBO, Team: Tech Services2025-12-03T14:55:412026-01-16T14:58:282026-01-16T14:58:28false133022703, 164183211369055231825846closedClosedTPW--52Z84J3-- --DELL77473-- --CJ, J ## Steps - [ ] Talking to user about backing up their computers. Send message "your computer is on this years PC refresh. When would be a good time to have it swapped out? Do you have any special software?" - [ ] Recommend user to export all bookmarks and store on OneDrive>Documents folder - [ ] Recommend user to screen shot their ex, Quick Access favorites folder, desktop files layouts, pinned applications on desktop - [ ] Store other OneDrive>Documents folder - [ ] Check their Absolute/NetMotion profile (they need to be in TRN SAML profile) >Ask if they access AMD traffic cameras? ## Software Checklist - [ ] Avaya one-X phone - [ ] Adobe - [ ] ArcGIS - [ ] AutoCAD/AutoCAD 3D - [ ] BlueBeam >if user wants both (Adobe & BlueBeam), ask why? - [ ] SketchUp - [ ] MS Project - [ ] MS Visio ## Hardware Checklist Check these devices for outdated models, change their mobile power adapter (round --> USB-C) >Does the user need a GIS Modeling computer? - [ ] GIS Laptop w/ specialist docking station - [ ] Laptop - [ ] Power supply - [ ] Docking station Type: Operations, Team: Tech Services, Workgroup: TPW2025-12-03T14:45:342025-12-18T14:26:302025-12-18T14:26:30false235511404369054252825845closedClosedSMO--9BKC3J3-- --DELL77577-- --Ricky, C ## Steps - [ ] Talking to user about backing up their computers. Send message "your computer is on this years PC refresh. When would be a good time to have it swapped out? Do you have any special software?" - [ ] Recommend user to export all bookmarks and store on OneDrive>Documents folder - [ ] Recommend user to screen shot their ex, Quick Access favorites folder, desktop files layouts, pinned applications on desktop - [ ] Store other OneDrive>Documents folder - [ ] Check their Absolute/NetMotion profile (they need to be in TRN SAML profile) >Ask if they access AMD traffic cameras? ## Software Checklist - [x] Avaya one-X phone - [ ] Adobe - [x] ArcGIS - [x] AutoCAD/AutoCAD 3D - [ ] BlueBeam >if user wants both (Adobe & BlueBeam), ask why? - [ ] SketchUp - [ ] MS Project - [ ] MS Visio ## Hardware Checklist Check these devices for outdated models, change their mobile power adapter (round --> USB-C) >Does the user need a GIS Modeling computer? - [ ] GIS Laptop w/ specialist docking station - [x] Laptop - [x] Power supply - [ ] Docking station Workgroup: SMO, Type: Operations, Team: Tech Services2025-12-03T14:43:182025-12-05T20:00:172025-12-05T20:00:17false23551140411224401618380closedClosedDTSWorkgroup: DTS, Team: Geo, Product: CTN2022-02-02T22:12:212022-02-07T22:19:092022-02-07T22:19:09false80716478369050285425844closedClosedTED--8H846J3-- --DELL77471-- --Gavin, J ## Steps - [ ] Talking to user about backing up their computers. Send message "your computer is on this years PC refresh. When would be a good time to have it swapped out? Do you have any special software?" - [ ] Recommend user to export all bookmarks and store on OneDrive>Documents folder - [ ] Recommend user to screen shot their ex, Quick Access favorites folder, desktop files layouts, pinned applications on desktop - [ ] Store other OneDrive>Documents folder - [ ] Check their Absolute/NetMotion profile (they need to be in TRN SAML profile) >Ask if they access AMD traffic cameras? ## Software Checklist - [x] Avaya one-X phone - [ ] Adobe - [ ] ArcGIS - [x] AutoCAD/AutoCAD 3D - [x] BlueBeam >if user wants both (Adobe & BlueBeam), ask why? - [ ] SketchUp - [ ] MS Project - [ ] MS Visio ## Hardware Checklist Check these devices for outdated models, change their mobile power adapter (round --> USB-C) >Does the user need a GIS Modeling computer? - [ ] GIS Laptop w/ specialist docking station - [x] Laptop - [x] Power supply - [ ] Docking station Workgroup: TED, Type: Operations, Team: Tech Services2025-12-03T14:33:052025-12-15T15:56:082025-12-15T15:56:08false235511404369044162625843closedClosedOCE--73894J3-- --DELL77474-- --Alex, D ## Steps - [ ] Talking to user about backing up their computers. Send message "your computer is on this years PC refresh. When would be a good time to have it swapped out? Do you have any special software?" - [ ] Recommend user to export all bookmarks and store on OneDrive>Documents folder - [ ] Recommend user to screen shot their ex, Quick Access favorites folder, desktop files layouts, pinned applications on desktop - [ ] Store other OneDrive>Documents folder - [ ] Check their Absolute/NetMotion profile (they need to be in TRN SAML profile) >Ask if they access AMD traffic cameras? ## Software Checklist - [x] Avaya one-X phone - [ ] Adobe - [ ] ArcGIS - [x] AutoCAD/AutoCAD 3D - [x] BlueBeam >if user wants both (Adobe & BlueBeam), ask why? - [ ] SketchUp - [ ] MS Project - [ ] MS Visio ## Hardware Checklist Check these devices for outdated models, change their mobile power adapter (round --> USB-C) >Does the user need a GIS Modeling computer? - [ ] GIS Laptop w/ specialist docking station - [x] Laptop - [x] Power supply - [ ] Docking station Type: Operations, Workgroup: OCE, Team: Tech Services2025-12-03T14:17:322025-12-09T17:44:032025-12-09T17:44:03false235511404369041844225842closedClosedDTS--9B138G3-- --DELL77098-- --Owen, M ## Steps - [ ] Talking to user about backing up their computers. Send message "your computer is on this years PC refresh. When would be a good time to have it swapped out? Do you have any special software?" - [x] Recommend user to export all bookmarks and store on OneDrive>Documents folder - [ ] Recommend user to screen shot their ex, Quick Access favorites folder, desktop files layouts, pinned applications on desktop - [x] Store other OneDrive>Documents folder - [x] Check their Absolute/NetMotion profile (they need to be in TRN SAML profile) >Ask if they access AMD traffic cameras? ## Software Checklist - [ ] Avaya one-X phone - [ ] Adobe - [x] ArcGIS - [ ] AutoCAD/AutoCAD 3D - [ ] BlueBeam >if user wants both (Adobe & BlueBeam), ask why? - [ ] SketchUp - [ ] MS Project - [ ] MS Visio ## Hardware Checklist Check these devices for outdated models, change their mobile power adapter (round --> USB-C) >Does the user need a GIS Modeling computer? - [x] GIS Laptop w/ specialist docking station - [ ] Laptop - [ ] Power supply - [ ] Docking station Workgroup: DTS, Type: Operations, Team: Tech Services2025-12-03T14:11:292025-12-10T19:31:422025-12-10T19:31:42false68443907, 235511404369040769425841closedClosedTED--D6KM8G3-- --DELL77099-- --Christopher, E ## Steps - [ ] Talking to user about backing up their computers. Send message "your computer is on this years PC refresh. When would be a good time to have it swapped out? Do you have any special software?" - [ ] Recommend user to export all bookmarks and store on OneDrive>Documents folder - [ ] Recommend user to screen shot their ex, Quick Access favorites folder, desktop files layouts, pinned applications on desktop - [ ] Store other OneDrive>Documents folder - [ ] Check their Absolute/NetMotion profile (they need to be in TRN SAML profile) >Ask if they access AMD traffic cameras? ## Software Checklist - [ ] Avaya one-X phone - [x] Adobe - [ ] ArcGIS - [x] AutoCAD/AutoCAD 3D - [ ] BlueBeam >if user wants both (Adobe & BlueBeam), ask why? - [ ] SketchUp - [ ] MS Project - [ ] MS Visio ## Hardware Checklist Check these devices for outdated models, change their mobile power adapter (round --> USB-C) >Does the user need a GIS Modeling computer? - [ ] GIS Laptop w/ specialist docking station - [x] Laptop - [x] Power supply - [x] Docking station Workgroup: TED, Type: Operations, Team: Tech Services2025-12-03T14:08:352025-12-16T16:44:272025-12-16T16:44:27false235511404369039246025840closedClosedTED--F5W28G3-- --DELL77105-- --Robin, D ## Steps - [ ] Talking to user about backing up their computers. Send message "your computer is on this years PC refresh. When would be a good time to have it swapped out? Do you have any special software?" - [ ] Recommend user to export all bookmarks and store on OneDrive>Documents folder - [ ] Recommend user to screen shot their ex, Quick Access favorites folder, desktop files layouts, pinned applications on desktop - [ ] Store other OneDrive>Documents folder - [ ] Check their Absolute/NetMotion profile (they need to be in TRN SAML profile) >Ask if they access AMD traffic cameras? ## Software Checklist - [x] Avaya one-X phone - [ ] Adobe - [ ] ArcGIS - [x] AutoCAD/AutoCAD 3D - [x] BlueBeam >if user wants both (Adobe & BlueBeam), ask why? - [ ] SketchUp - [ ] MS Project - [ ] MS Visio ## Hardware Checklist Check these devices for outdated models, change their mobile power adapter (round --> USB-C) >Does the user need a GIS Modeling computer? - [ ] GIS Laptop w/ specialist docking station - [x] Laptop - [x] Power supply - [x] Docking station Workgroup: TED, Type: Operations, Team: Tech Services2025-12-03T14:04:242025-12-15T15:57:202025-12-15T15:57:20false235511404366464066425776closedClosedROW, OSEConverted GIS Test layers sent from ATS into CSV files for RoW to review for content and schema accuracy.Workgroup: OSE, Workgroup: ROW, Type: Data, Team: Geo, Product: AMANDA2025-11-25T21:23:492025-11-25T21:32:422025-11-25T21:32:42false114594205369034290225839closedClosedPIO--9KQM8G3-- --DELL77102-- --Cesak, B ## Steps - [ ] Talking to user about backing up their computers. Send message "your computer is on this years PC refresh. When would be a good time to have it swapped out? Do you have any special software?" - [ ] Recommend user to export all bookmarks and store on OneDrive>Documents folder - [ ] Recommend user to screen shot their ex, Quick Access favorites folder, desktop files layouts, pinned applications on desktop - [ ] Store other OneDrive>Documents folder - [ ] Check their Absolute/NetMotion profile (they need to be in TRN SAML profile) >Ask if they access AMD traffic cameras? ## Software Checklist - [x] Avaya one-X phone - [x] Adobe - [ ] ArcGIS - [ ] AutoCAD/AutoCAD 3D - [ ] BlueBeam >if user wants both (Adobe & BlueBeam), ask why? - [ ] SketchUp - [ ] MS Project - [ ] MS Visio ## Hardware Checklist Check these devices for outdated models, change their mobile power adapter (round --> USB-C) >Does the user need a GIS Modeling computer? - [ ] GIS Laptop w/ specialist docking station - [x] Laptop - [x] Power supply - [x] Docking station Workgroup: PIO, Type: Operations, Team: Tech Services2025-12-03T13:52:182025-12-08T15:29:432025-12-08T15:29:43false235511404369005228125838closedClosedSBO > What application are you using? Other / Not sure > Describe the problem. Need 4 laptops for existing cubicals. Already have monitors for the requested laptops. > How soon do you need this? Urgently — Critical that this is addressed today > Requested By Stephen R. Request ID: DTS25-130285 Type: IT Support, Impact: 1-Severe, Workgroup: SBO, Team: Tech Services2025-12-03T12:33:082025-12-15T19:38:562025-12-15T19:38:56false68443907, 133022703, 164183211368778071425837closedClosedVZ > What application are you using? Moped > Describe the problem. Hi. I have been emailing Mike Dilley about adding a new tag to Moped. Vision Zero wants to use ATPW's Moped-Crash Dashboard to generate quarterly statistics on key projects in the future. This analysis will be related to the City Manager Office’s emphasis on the Citywide Strategic Plan and the regular reporting of key metrics. Specifically, we will be responsible for Mobility and Critical Infrastructure measure 1.2. (MC.1.2.), or "Change in annualized comprehensive crash costs for City-funded safety-related projects completed in the previous five years." I would like to request new Project and Component tags so that we can build out a comprehensive dashboard view to track aggregate reductions in crash costs and manage project lists. I am requesting the new tags be "Vision Zero - Citywide Strategic Plan 2026". For project tags, the type can be "Other". > Describe the outcome you'd like to see when this feature is implemented. Vision Zero will have data to report aggregate comprehensive crash cost reductions on a quarterly basis regarding safety projects completed in the past five years, thereby meeting MC.1.2. of the Citywide Strategic Plan. > Describe any workarounds you currently have in place or alternative solutions you've considered. We can update and aggregate components and projects that we have analyzed in Moped for our 10-year report. By combining different items manually in our Moped-Crash dashboard, we can build an iterative list by searching and adding individual project or component numbers. However, it will be time consuming and labor intensive to transition our manual analytic approach to regular quarterly updates while still performing due diligence on crash data and quality. > Is there anything else we should know? Ideally, it would be great to have these tags added in the next week or two. I don't know if that is possible. However, we are still defining our initial scope for our first quarterly report of these statistics and how we can translate our previous process into a regular, consistent method. > Requested By Michael K. Request ID: DTS25-130280 **In Scope** - Add project tag called **Vision Zero - CSP MC1.2** - type is **Other** - Add component tag called **Vision Zero - CSP MC1.2** - type is **Vision Zero** - name is **CSP MC1.2**Team: Dev, Need: 2-Should Have, Workgroup: VZ, Type: Enhancement, Product: Moped2025-12-02T22:42:092025-12-23T18:12:302025-12-23T18:12:30false37249039368768792325836closedClosedTDSMatiur and Austin identified some pain points and possible enhancements to the Waiver module after being live now for a couple weeks. They have identified a few as high priority to improve the customer experience. Notes can be found [here](https://cityofaustin.sharepoint.com/:w:/s/tpwTDS/IQDV7iMqa_wXRpm_I4kkfTd-AWl_Gp9MjLDSDDE9Ckz6Qiw?e=u1dx4E)Type: Meeting, Team: Apps, Workgroup: TDS, Product: TDS Portal2025-12-02T21:58:302025-12-10T16:04:552025-12-10T16:04:55false67915167368761723625835closedClosedReceived automated reminder to delete flex notes in Signs and Markings Operations PROD and reference the Flex Note Archiving wiki Ran filter on: https://builder.knack.com/atd/signs-markings/records/objects/object_172 Filter: `ISSUE_STATUS_CODE` contains `closed` `CREATED_DATE` is `before` 11/01/25 (2 months prior) Total Records: 21868 To Delete: 8659 New Total: 13209Type: Data, Team: Apps2025-12-02T21:31:462026-01-02T22:30:252026-01-02T22:30:25false133040608368761551825834closedClosedReceived automated reminder to delete flex notes in AMD Data Tracker PROD and reference the Flex Note Archiving wiki Ran filter on: https://builder.knack.com/atd/amd/records/objects/object_95 Filter: `ISSUE_STATUS_CODE` contains `closed` `CREATED_DATE` is `before` 11/01/25 (2 months prior) Total Records: 34368 To Delete: 11268 New Total: 23100 Type: Data, Team: Apps, Product: AMD Data Tracker2025-12-02T21:31:022026-01-02T22:12:362026-01-02T22:12:36false133040608368753656325833closedClosedATSD > What application are you using? Other / Not sure > Describe the problem. I need to use Synchro for traffic modeling on a project and do not have it installed on my computer. Would appreciate help installing this software! > How soon do you need this? Soon — Within a week > Requested By Claire D. Request ID: DTS25-130275 Workgroup: ATSD, Type: IT Support, Team: Tech Services2025-12-02T21:06:112025-12-05T19:21:522025-12-05T19:21:52false164183211368732276125832closedClosedOSE > What application are you using? ArcGIS > Describe the problem. Hello! I was wondering if I can pester you for a map for the Texas Peace Officers Memorial event 2026 - the event will be the same location as 2025, I attached the map from 2025 for reference. Event: Texas Peace Officers Memorial 2026 Date: Sunday, April 26, 2026 Event Times: 5pm-730pm Closure Times: 4pm-730pm ROW ID: 13582416 > How soon do you need this? Soon — Within a week > Is there anything else we should know? To add to ACE Event Schedule website > Requested By Allison Z. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/692f42c6b3e3a308fc383108/map_ace_route_texaspeaceofficersmemorial_2025.pdf) (886.13kb) Request ID: DTS25-130270 Workgroup: OSE, Type: Map Request, Team: Geo2025-12-02T19:51:302025-12-09T20:08:042025-12-09T20:08:04false114594205, 188904275149902908511011closedClosedDTSWorkgroup: DTS, Type: Data, Team: Geo, Product: CTN2022-12-15T20:15:362022-12-21T15:04:342022-12-21T15:04:34false80716478368730853725831closedClosedPIO > What application are you using? ArcGIS > Describe the problem. I need the following ArcGIS sites removed from public view (and transferred to ATPW PIO custody). https://experience.arcgis.com/experience/acbcf4368e7042cfbaa52c66024ec520/ https://experience.arcgis.com/experience/e937439aa3ce44b6b95172e2ae119cb7/page/Home/ https://experience.arcgis.com/experience/eb9dc5582cab49a9b251390e8bb05fbe/ https://experience.arcgis.com/experience/85903a8418ed4e99a515d8aad5113d47/page/Home/ https://experience.arcgis.com/experience/f2435cad75dd48e396912a87deff449e/ https://experience.arcgis.com/experience/8c62d686598f4d3691c0beaa6629f7bf/ I need the following ArcGIS sites transferred to ATPW PIO: https://data.austintexas.gov/stories/s/East-Riverside-Drive-Corridor/nh2n-79mh https://experience.arcgis.com/experience/95f9cc50e45e4b76aac04f3ce4ebd620/ https://experience.arcgis.com/experience/b8a106b17e274295bf8da89a2a0a1dff/ > How soon do you need this? Soon — Within a week > Is there anything else we should know? I believe I requested this either formally or informally via Zachary Berry in mid-November, so this would be a second request. > Requested By Jeff S. Request ID: DTS25-130265 Workgroup: PIO, Type: Data, Team: Geo2025-12-02T19:45:422025-12-05T23:11:432025-12-05T23:11:44false114594205368686784825830closedClosedSBOUsername: Timeclcok St.Elmo Device Serial Number: L9Q36G46FL Profile: Timeclock Location: ST. ELMO, -------------------Before doing anything ensure that both the device and case are labeled---------------------- Send message "We need to migrate your Apple devices to a new system, which will require a factory reset. Please make sure to back up your data beforehand. When would be a convenient time next week for you to turn in one of your devices?" Steps to move the Device from Airwatch to Intune: 1. Send a ticket to CTM to have Device created in Intune include Serial number and Profile 2. unenroll the Device from airwatch . Log into Airwatch and look the device up (it might be under TPW, ATD, PWD, CIO) 3. Under more actions tab select "Enterprise Wipe" ensure that the "Prevent reenrollment" is checked (The city apps should disappear) 4. reset the device A,. Place one of the ipads used to mirror the client ipad next to the client ipad B. Follow the prompts t if it asks you to log in again the device is still in Airwatch C. One the device is set up have the user log into company portal. Type: Operations, Type: Mobile Device Support (MDM), Workgroup: SBO, Team: Tech Services2025-12-02T17:33:372025-12-18T20:29:002025-12-18T20:29:00false133022703, 138721851368672262525829closedClosedOSESeveral revisions have been requested by Dawn for updates to the OSE Austin New Year event map (2025). Copy and pasted from the revised map request: [Update the times: In the legend, Event end time should be 12:30am, Closure end time should be 1:00am. Main Riverside bubble: Closed starting at 6pm, ending at 1am S. 1st bubble: Closed starting at 9:30pm, ending at 1am. WB Riverside bubble: Closed starting at 9:30pm, ending at 1am. Change S. 1st color closure to orange. Update the WB Riverside bubble: W RIVERSIDE DR CLOSED (times noted above) Update legend accordingly. Also, not sure if you know this but did Michael L. remove the “No event parking” Bouldin closures from the map purposefully? If not, please add it back in (see pic below). If yes, please remove the LAO note from the legend.]Workgroup: OSE, Type: Map Request2025-12-02T16:54:582025-12-09T20:03:522025-12-09T20:03:52false188904275368660724225828closedClosedSBO > What application are you using? Other / Not sure > Describe the problem. I need assistance setting up Maximo on my iPad I met with Matt at Ben White and he's helping me now > How soon do you need this? Flexible — An extended timeline is OK > Requested By Mario R. Request ID: DTS25-130260 Type: IT Support, Team: Maximo, Workgroup: SBO, Team: Tech Services2025-12-02T16:27:082025-12-08T20:46:282025-12-08T20:46:28false68443907, 133022703, 133040608, 134445095368659396625827closedClosedTDS > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. Job title has changed and needs to be updated. Please see the attached screenshot. My new role should be "Project Coordinator" > How soon do you need this? Soon — Within a week > Is there anything else we should know? No serious timeline but would be helpful in the next week or so. > Requested By Frances M. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/692f116421ce3850b5b1a948/ctm.png) (31.59kb) Request ID: DTS25-130255 Type: Other, Workgroup: TDS, Product: O3652025-12-02T16:24:132025-12-02T18:53:192025-12-02T18:53:19false49591623368659388625826closedClosedEnforcement Services > What application are you using? Parking Enterprise Portal > Describe the problem. I would like the "FY" field to have 26 in the drop down in the Parking citation tracking portion > How soon do you need this? Flexible — An extended timeline is OK > Requested By Jasmine L. Request ID: DTS25-130250 Type: Data, Team: Apps, Product: Parking Enterprise Portal, Workgroup: Enforcement Services2025-12-02T16:24:122025-12-04T17:31:152025-12-04T17:31:15false7612723, 21112975, 100615928368621697725825closedClosedOSE > What application are you using? ArcGIS > Describe the problem. Hello! Looking to see if I can request a map for the Longhorn Run 5K/10K - the race will be the same route from 2025. I attached the 2025 map for reference. DATE: Saturday, April 18, 2026 ROW ID: 13541182 Event Times: 8am-1030am Closure Times: 3am-1130am Thank you so much! > How soon do you need this? Soon — Within a week > Is there anything else we should know? To add to the ACE website > Requested By Allison Z. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/692efd7723e77f9d357daead/map_closures_v.2_longhornrun_20250404.pdf) (2.27mb) Request ID: DTS25-130245 Workgroup: OSE, Type: Map Request, Team: Geo2025-12-02T14:54:102025-12-09T20:03:512025-12-09T20:03:51false114594205, 188904275366368198025765closedClosedAMD > What application are you using? AMD Data Tracker > Describe the problem. AMD issue a new TK for Trouble Calls for FY26 -- 62ART6M076. MMC/SMS pointed out that some WRKs have a TK auto populated using the old TK 24ART21101 Allyson and SMS will know where exactly autopopulate Internet Browser: Chrome > Requested By Ivonne N. Request ID: DTS25-130165 Workgroup: AMD, Type: Bug Report, Impact: 3-Minor, Team: Apps, Product: AMD Data Tracker2025-11-25T16:06:102025-12-29T16:44:152025-12-29T16:44:15false61209591368605321225824closedClosedSBO > What application are you using? Maximo > Describe the problem. I would like to get a Tablet for my Crew Leader to close out Maximo Work Orders > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? I need this as soon as possible because I have to teach my Crew Leader to close out Work Orders due to me being out of the office for 2 months. Also, I believe he has access to Maximo and is able to log into Maximo, but he was having trouble changing the status and entering information. - Richard M. - EID#10141499 I believe Matthew has issued one out before and has knowledge of what I'm talking about > Requested By Lionel C. Request ID: DTS25-130240 Type: IT Support, Product: Maximo, Team: Maximo, Workgroup: SBO, Team: Tech Services2025-12-02T14:15:302025-12-11T14:44:052026-01-30T15:28:13false68443907, 133022703, 133040608, 134445095368333786325823closedClosedOSEWorkgroup: OSE, Type: Data, Team: Geo, Product: AMANDA, Type: GIS Web Application2025-12-01T23:45:362025-12-01T23:46:502025-12-01T23:46:50false114594205368299653525822closedClosedUrban ForestrySend Urban Forestry inspectors weekly proactive inspections report via Teams - [x] Thursday afternoon/Friday morning - Pull inspector report from from the ArcPro `Master_Forestry_Routine_Tasks` Project - G:\ATD\ATD_GIS\DTS_GIS_Workgroup_Support\DTS_Forestry\Master_Forestry_Routine_Tasks - [x] From sidewalk inspections map, pull 2nd and 3rd inspection tables for each inspector separately - [x] Copy table and paste into excel - then copy again - [x] Paste into Teams chat with each inspector separately 🎉 🎉 🎉 Team: Geo, Type: Reports, Workgroup: Urban Forestry2025-12-01T21:44:002025-12-01T21:45:082025-12-01T21:45:08false159822635368287836025821closedClosedAMDUsername: Jamie A Device Serial Number: HHY7RRLP9G Profile: AMD Location: CAMERON -------------------Before doing anything ensure that both the device and case are labeled---------------------- Send message "We need to migrate your Apple devices to a new system, which will require a factory reset. Please make sure to back up your data beforehand. When would be a convenient time next week for you to turn in one of your devices?" Steps to move the Device from Airwatch to Intune: 1. Send a ticket to CTM to have Device created in Intune include Serial number and Profile 2. unenroll the Device from airwatch . Log into Airwatch and look the device up (it might be under TPW, ATD, PWD, CIO) 3. Under more actions tab select "Enterprise Wipe" ensure that the "Prevent reenrollment" is checked (The city apps should disappear) 4. reset the device A,. Place one of the ipads used to mirror the client ipad next to the client ipad B. Follow the prompts t if it asks you to log in again the device is still in Airwatch C. One the device is set up have the user log into company portal. Workgroup: AMD, Type: Operations, Type: Mobile Device Support (MDM), Team: Tech Services2025-12-01T21:10:512025-12-06T02:15:072025-12-06T02:15:07false68443907, 133022703368270572325820closedClosedTDS > What application are you using? Other / Not sure > Describe the problem. Frances Minten needs BlueBeam installed on her computer > How soon do you need this? Soon — Within a week > Requested By Frances M. Request ID: DTS25-130235 Type: Other, Workgroup: TDS2025-12-01T20:21:172025-12-08T14:22:092025-12-08T14:22:09false235511404368269545125819closedClosedOOD > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. Help create a distribution list and have access for 5202 E Ben White Blvd suite 550 employees. > How soon do you need this? Flexible — An extended timeline is OK > Requested By Lidia M. Request ID: DTS25-130230 Workgroup: OOD, Type: IT Support, Team: Tech Services, Product: O3652025-12-01T20:18:082025-12-08T16:43:532026-01-30T15:28:13false68443907, 133022703, 235511404368268721325818closedClosedROW > What application are you using? Other / Not sure > Describe the problem. Needs to borrow a charger for his computer. > How soon do you need this? Urgently — Critical that this is addressed today > Requested By Upal B. Request ID: DTS25-130225 Workgroup: ROW, Type: IT Support, Impact: 1-Severe, Team: Tech Services2025-12-01T20:15:352025-12-08T14:21:552025-12-08T14:21:55false133022703368266934425817closedClosedROWUsername: , Gary Device Serial Number: DX3H91KT0DXP Profile: ROW Location: KRAMER, CAMERON - 8700/8900, PDC, TOWNVIEW, RIO, OTC, TOOMEY, BOP, ST. ELMO, DALTON, BEN WHITE -------------------Before doing anything ensure that both the device and case are labeled---------------------- Send message "We need to migrate your Apple devices to a new system, which will require a factory reset. Please make sure to back up your data beforehand. When would be a convenient time next week for you to turn in one of your devices?" Steps to move the Device from Airwatch to Intune: 1. Send a ticket to CTM to have Device created in Intune include Serial number and Profile 2. unenroll the Device from airwatch . Log into Airwatch and look the device up (it might be under TPW, ATD, PWD, CIO) 3. Under more actions tab select "Enterprise Wipe" ensure that the "Prevent reenrollment" is checked (The city apps should disappear) 4. reset the device A,. Place one of the ipads used to mirror the client ipad next to the client ipad B. Follow the prompts t if it asks you to log in again the device is still in Airwatch C. One the device is set up have the user log into company portal. Workgroup: ROW, Type: Operations, Type: Mobile Device Support (MDM), Team: Tech Services2025-12-01T20:10:402026-02-02T15:50:422026-02-02T15:50:42false133022703, 164183211368262609825816closedClosedTED > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. I need help creating multiple folders from an Excel sheet. > How soon do you need this? Soon — Within a week > Requested By Shelby S. Request ID: DTS25-130220 Workgroup: TED, Type: Other, Team: Tech Services, Product: O3652025-12-01T19:58:062025-12-08T13:43:512026-01-30T15:28:14false133022703368255662125815closedClosedROWUsername: Harvey Device Serial Number: HT2JD56S0DXP Profile: ROW Location: KRAMER, CAMERON - 8700/8900, PDC, TOWNVIEW, RIO, OTC, TOOMEY, BOP, ST. ELMO, DALTON, BEN WHITE -------------------Before doing anything ensure that both the device and case are labeled---------------------- Send message "We need to migrate your Apple devices to a new system, which will require a factory reset. Please make sure to back up your data beforehand. When would be a convenient time next week for you to turn in one of your devices?" Steps to move the Device from Airwatch to Intune: 1. Send a ticket to CTM to have Device created in Intune include Serial number and Profile 2. unenroll the Device from airwatch . Log into Airwatch and look the device up (it might be under TPW, ATD, PWD, CIO) 3. Under more actions tab select "Enterprise Wipe" ensure that the "Prevent reenrollment" is checked (The city apps should disappear) 4. reset the device A,. Place one of the ipads used to mirror the client ipad next to the client ipad B. Follow the prompts t if it asks you to log in again the device is still in Airwatch C. One the device is set up have the user log into company portal. Workgroup: ROW, Type: Operations, Type: Mobile Device Support (MDM), Team: Tech Services2025-12-01T19:36:562025-12-26T16:01:512025-12-26T16:01:51false133022703368251734825814closedClosedSBOUsername: Joe Hernandez Device Serial Number: DCL4G77Q6V Profile: SBO Location: KRAMER, CAMERON - 8700/8900, PDC, TOWNVIEW, RIO, OTC, TOOMEY, BOP, ST. ELMO, DALTON, BEN WHITE -------------------Before doing anything ensure that both the device and case are labeled---------------------- Send message "We need to migrate your Apple devices to a new system, which will require a factory reset. Please make sure to back up your data beforehand. When would be a convenient time next week for you to turn in one of your devices?" Steps to move the Device from Airwatch to Intune: 1. Send a ticket to CTM to have Device created in Intune include Serial number and Profile 2. unenroll the Device from airwatch . Log into Airwatch and look the device up (it might be under TPW, ATD, PWD, CIO) 3. Under more actions tab select "Enterprise Wipe" ensure that the "Prevent reenrollment" is checked (The city apps should disappear) 4. reset the device A,. Place one of the ipads used to mirror the client ipad next to the client ipad B. Follow the prompts t if it asks you to log in again the device is still in Airwatch C. One the device is set up have the user log into company portal. Type: Operations, Type: Mobile Device Support (MDM), Workgroup: SBO, Team: Tech Services2025-12-01T19:23:522025-12-26T16:11:102025-12-26T16:11:10false133022703, 164183211368250930625813closedClosedSBO > What application are you using? Maximo > Describe the problem. Desktop Maximo is working very slow. It loads for a very long time (the issue is ongoing from the morning). > How soon do you need this? Soon — Within a week > Requested By Monika S. Request ID: DTS25-130215 Type: Bug Report, Product: Maximo, Team: Maximo, Workgroup: SBO2025-12-01T19:21:142025-12-16T19:18:542025-12-16T19:18:54false133040608368217138325812closedClosedTDS > What application are you using? AMANDA > Describe the problem. Frances Minten's existing AMANDA account needs adjusted permissions. Permissions should mimic existing employee Abigail Wake-Mayo > How soon do you need this? Urgently — Critical that this is addressed today > Requested By Frances M. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/692dd4ada2c3ba4084749316/new_tpw_dts_v7_amanda_frances_minten.docx) (40.7kb) Request ID: DTS25-130210 Type: IT Support, Impact: 1-Severe, Workgroup: TDS, Product: AMANDA, Team: AMANDA2025-12-01T17:51:102026-01-06T21:18:132026-02-25T17:11:14false49930868, 63309637368203497425811closedClosedTEDUsername: Jetal Device Serial Number: H53J81BZ0DXP Profile: TED Location: KRAMER, CAMERON - 8700/8900, PDC, TOWNVIEW, RIO, OTC, TOOMEY, BOP, ST. ELMO, DALTON, BEN WHITE -------------------Before doing anything ensure that both the device and case are labeled---------------------- Send message "We need to migrate your Apple devices to a new system, which will require a factory reset. Please make sure to back up your data beforehand. When would be a convenient time next week for you to turn in one of your devices?" Steps to move the Device from Airwatch to Intune: 1. Send a ticket to CTM to have Device created in Intune include Serial number and Profile 2. unenroll the Device from airwatch . Log into Airwatch and look the device up (it might be under TPW, ATD, PWD, CIO) 3. Under more actions tab select "Enterprise Wipe" ensure that the "Prevent reenrollment" is checked (The city apps should disappear) 4. reset the device A,. Place one of the ipads used to mirror the client ipad next to the client ipad B. Follow the prompts t if it asks you to log in again the device is still in Airwatch C. One the device is set up have the user log into company portal. Workgroup: TED, Type: Operations, Type: Mobile Device Support (MDM), Team: Tech Services2025-12-01T17:22:022025-12-19T14:27:462025-12-19T14:27:46false133022703368202498525810closedClosedUrban ForestryUsername: Gary H Device Serial Number: WCM04RXTVQ Profile: UF Location: KRAMER, CAMERON - 8700/8900, PDC, TOWNVIEW, RIO, OTC, TOOMEY, BOP, ST. ELMO, DALTON, BEN WHITE -------------------Before doing anything ensure that both the device and case are labeled---------------------- Send message "We need to migrate your Apple devices to a new system, which will require a factory reset. Please make sure to back up your data beforehand. When would be a convenient time next week for you to turn in one of your devices?" Steps to move the Device from Airwatch to Intune: 1. Send a ticket to CTM to have Device created in Intune include Serial number and Profile 2. unenroll the Device from airwatch . Log into Airwatch and look the device up (it might be under TPW, ATD, PWD, CIO) 3. Under more actions tab select "Enterprise Wipe" ensure that the "Prevent reenrollment" is checked (The city apps should disappear) 4. reset the device A,. Place one of the ipads used to mirror the client ipad next to the client ipad B. Follow the prompts t if it asks you to log in again the device is still in Airwatch C. One the device is set up have the user log into company portal. Type: Operations, Type: Mobile Device Support (MDM), Workgroup: Urban Forestry, Team: Tech Services2025-12-01T17:19:222025-12-26T16:30:092025-12-26T16:30:09false133022703368200263125809closedClosedSBOUsername: Yancy Device Serial Number: DH2WJWYHG4 Profile: SBO Location: , BEN WHITE -------------------Before doing anything ensure that both the device and case are labeled---------------------- Send message "We need to migrate your Apple devices to a new system, which will require a factory reset. Please make sure to back up your data beforehand. When would be a convenient time next week for you to turn in one of your devices?" Steps to move the Device from Airwatch to Intune: 1. Send a ticket to CTM to have Device created in Intune include Serial number and Profile 2. unenroll the Device from airwatch . Log into Airwatch and look the device up (it might be under TPW, ATD, PWD, CIO) 3. Under more actions tab select "Enterprise Wipe" ensure that the "Prevent reenrollment" is checked (The city apps should disappear) 4. reset the device A,. Place one of the ipads used to mirror the client ipad next to the client ipad B. Follow the prompts t if it asks you to log in again the device is still in Airwatch C. One the device is set up have the user log into company portal. Type: Operations, Type: Mobile Device Support (MDM), Workgroup: SBO, Team: Tech Services2025-12-01T17:13:012025-12-01T17:13:342025-12-01T17:13:34false133022703368198317625808closedClosedUrban ForestryUsername: Jason Device Serial Number: DJW0JXT09W Profile: UF Location: CAMERON -------------------Before doing anything ensure that both the device and case are labeled---------------------- Send message "We need to migrate your Apple devices to a new system, which will require a factory reset. Please make sure to back up your data beforehand. When would be a convenient time next week for you to turn in one of your devices?" Steps to move the Device from Airwatch to Intune: 1. Send a ticket to CTM to have Device created in Intune include Serial number and Profile 2. unenroll the Device from airwatch . Log into Airwatch and look the device up (it might be under TPW, ATD, PWD, CIO) 3. Under more actions tab select "Enterprise Wipe" ensure that the "Prevent reenrollment" is checked (The city apps should disappear) 4. reset the device A,. Place one of the ipads used to mirror the client ipad next to the client ipad B. Follow the prompts t if it asks you to log in again the device is still in Airwatch C. One the device is set up have the user log into company portal. Type: Operations, Type: Mobile Device Support (MDM), Workgroup: Urban Forestry, Team: Tech Services2025-12-01T17:08:202025-12-26T16:12:422025-12-26T16:12:42false68443907, 133022703368194359625807closedClosedUrban ForestryUsername: , Jason Device Serial Number: F9FF45USQ1KV Profile: Urban Forestry Location: KRAMER, CAMERON - 8700/8900, PDC, TOWNVIEW, RIO, OTC, TOOMEY, BOP, ST. ELMO, DALTON, BEN WHITE -------------------Before doing anything ensure that both the device and case are labeled---------------------- Send message "We need to migrate your Apple devices to a new system, which will require a factory reset. Please make sure to back up your data beforehand. When would be a convenient time next week for you to turn in one of your devices?" Steps to move the Device from Airwatch to Intune: 1. Send a ticket to CTM to have Device created in Intune include Serial number and Profile 2. unenroll the Device from airwatch . Log into Airwatch and look the device up (it might be under TPW, ATD, PWD, CIO) 3. Under more actions tab select "Enterprise Wipe" ensure that the "Prevent reenrollment" is checked (The city apps should disappear) 4. reset the device A,. Place one of the ipads used to mirror the client ipad next to the client ipad B. Follow the prompts t if it asks you to log in again the device is still in Airwatch C. One the device is set up have the user log into company portal. Type: Operations, Type: Mobile Device Support (MDM), Workgroup: Urban Forestry, Team: Tech Services2025-12-01T16:57:442025-12-26T16:15:272025-12-26T16:15:27false133022703368191900825806closedClosedTDS > What application are you using? ArcGIS > Describe the problem. Frances needs access to the ATD Dev Review Map > How soon do you need this? Soon — Within a week > Requested By Frances M. Request ID: DTS25-130205 Type: IT Support, Team: Geo, Workgroup: TDS2025-12-01T16:51:122025-12-04T15:13:572025-12-04T15:13:57false80716478368189406925805closedClosedHR## 12/1/25 Received Essential Critical Report from Jennifer/HR on 11/20/25 - HR report has `1118 staff entries` - HR Portal Employee List has `1137` | `19 record difference` - Test Accounts - 3 | Work Class Contract - SBO Timeclock accounts - 16 | Work Class Contract - Are we updating Division Manager for each employee? >HR will/should be Workgroup: HR, Team: Apps, Type: Enhancement, Product: Human Resources Portal, Project: HR Portal Staff Acknowledgements2025-12-01T16:44:302025-12-09T16:50:162025-12-09T16:50:17false21112975, 170656233368170993425804closedClosedOCE > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. The Telecommunication Inspectors (7) located at St. Elmo are all missing their computer mouse. Somehow, all have "walked off" over the weekend. > How soon do you need this? Urgently — Critical that this is addressed today > Requested By Floyd B. Request ID: DTS25-130200 Type: IT Support, Impact: 1-Severe, Workgroup: OCE, Team: Tech Services, Product: O3652025-12-01T16:06:142025-12-02T17:40:122025-12-02T17:40:12false68443907, 133022703, 138721851368145710925803closedClosedOCEUsername: Colby D Device Serial Number: T2RGCV07WX Profile: OCE Location: BEN WHITE -------------------Before doing anything ensure that both the device and case are labeled---------------------- Send message "We need to migrate your Apple devices to a new system, which will require a factory reset. Please make sure to back up your data beforehand. When would be a convenient time next week for you to turn in one of your devices?" Steps to move the Device from Airwatch to Intune: 1. Send a ticket to CTM to have Device created in Intune include Serial number and Profile 2. unenroll the Device from airwatch . Log into Airwatch and look the device up (it might be under TPW, ATD, PWD, CIO) 3. Under more actions tab select "Enterprise Wipe" ensure that the "Prevent reenrollment" is checked (The city apps should disappear) 4. reset the device A,. Place one of the ipads used to mirror the client ipad next to the client ipad B. Follow the prompts t if it asks you to log in again the device is still in Airwatch C. One the device is set up have the user log into company portal. Type: Operations, Type: Mobile Device Support (MDM), Workgroup: OCE, Team: Tech Services2025-12-01T15:08:482025-12-02T16:03:422025-12-02T16:03:43false133022703, 164183211368139191125802closedClosedOSE > What application are you using? ArcGIS > Describe the problem. OSE conflict viewer and Experience Builder not pulling up RSN information on either application. Time 8:48 am. Send request to check data to Zach Berry. > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? as soon as possible. I will continue to check app throughout the hours to see if issue is resolved and data set becomes available. > Requested By Kris N. Request ID: DTS25-130195 Workgroup: OSE, Type: Data, Impact: 1-Severe, Team: Geo2025-12-01T14:54:132025-12-01T23:32:322025-12-01T23:32:32false114594205368107775925801closedClosedCSDUsername: Austin A Device Serial Number: LDT2V3P0CK Profile: CSD Location: BEN WHITE -------------------Before doing anything ensure that both the device and case are labeled---------------------- Send message "We need to migrate your Apple devices to a new system, which will require a factory reset. Please make sure to back up your data beforehand. When would be a convenient time next week for you to turn in one of your devices?" Steps to move the Device from Airwatch to Intune: 1. Send a ticket to CTM to have Device created in Intune include Serial number and Profile 2. unenroll the Device from airwatch . Log into Airwatch and look the device up (it might be under TPW, ATD, PWD, CIO) 3. Under more actions tab select "Enterprise Wipe" ensure that the "Prevent reenrollment" is checked (The city apps should disappear) 4. reset the device A,. Place one of the ipads used to mirror the client ipad next to the client ipad B. Follow the prompts t if it asks you to log in again the device is still in Airwatch C. One the device is set up have the user log into company portal. Type: Operations, Type: Mobile Device Support (MDM), Workgroup: CSD, Team: Tech Services2025-12-01T13:41:552026-02-11T15:08:592026-02-11T15:08:59false133022703366935109725800closedClosedUsername: Greg G Device Serial Number: C4K3YJN0T6 Profile: SBO TImeclock Location: TOWNVIEW -------------------Before doing anything ensure that both the device and case are labeled---------------------- Send message "We need to migrate your Apple devices to a new system, which will require a factory reset. Please make sure to back up your data beforehand. When would be a convenient time next week for you to turn in one of your devices?" Steps to move the Device from Airwatch to Intune: 1. Send a ticket to CTM to have Device created in Intune include Serial number and Profile 2. unenroll the Device from airwatch . Log into Airwatch and look the device up (it might be under TPW, ATD, PWD, CIO) 3. Under more actions tab select "Enterprise Wipe" ensure that the "Prevent reenrollment" is checked (The city apps should disappear) 4. reset the device A,. Place one of the ipads used to mirror the client ipad next to the client ipad B. Follow the prompts t if it asks you to log in again the device is still in Airwatch C. One the device is set up have the user log into company portal. Type: Operations, Type: Mobile Device Support (MDM), Team: Tech Services, [Workgroup] :rotating_light: MISSING2025-11-26T23:30:512025-12-26T18:24:572025-12-26T18:24:57false133022703366933459925799closedClosedSBOUsername: PWDDMOC Device Serial Number: L2RFK9CXF9 Profile: SBO Location: ST. ELMO, -------------------Before doing anything ensure that both the device and case are labeled---------------------- Send message "We need to migrate your Apple devices to a new system, which will require a factory reset. Please make sure to back up your data beforehand. When would be a convenient time next week for you to turn in one of your devices?" Steps to move the Device from Airwatch to Intune: 1. Send a ticket to CTM to have Device created in Intune include Serial number and Profile 2. unenroll the Device from airwatch . Log into Airwatch and look the device up (it might be under TPW, ATD, PWD, CIO) 3. Under more actions tab select "Enterprise Wipe" ensure that the "Prevent reenrollment" is checked (The city apps should disappear) 4. reset the device A,. Place one of the ipads used to mirror the client ipad next to the client ipad B. Follow the prompts t if it asks you to log in again the device is still in Airwatch C. One the device is set up have the user log into company portal. Type: Operations, Type: Mobile Device Support (MDM), Workgroup: SBO, Team: Tech Services2025-11-26T23:19:292025-12-05T13:58:332025-12-05T13:58:33false133022703, 138721851366932648325798closedClosedLDE ## Device & User Information (first name and last initial, no last names) ## What's the problem? This device is failing to reset. Please take it to apple to have it reset. ## What did you do to resolve the issue Type: IT Support, Type: Mobile Device Support (MDM), Workgroup: LDE, Team: Tech Services, Type: Hardware Support2025-11-26T23:13:402025-12-05T20:55:222025-12-05T20:55:25false164183211366932243425797closedClosedLDEUsername: Sam Device Serial Number: XTHH939KVH Profile: LDE Location: PDC, -------------------Before doing anything ensure that both the device and case are labeled---------------------- Send message "We need to migrate your Apple devices to a new system, which will require a factory reset. Please make sure to back up your data beforehand. When would be a convenient time next week for you to turn in one of your devices?" Steps to move the Device from Airwatch to Intune: 1. Send a ticket to CTM to have Device created in Intune include Serial number and Profile 2. unenroll the Device from airwatch . Log into Airwatch and look the device up (it might be under TPW, ATD, PWD, CIO) 3. Under more actions tab select "Enterprise Wipe" ensure that the "Prevent reenrollment" is checked (The city apps should disappear) 4. reset the device A,. Place one of the ipads used to mirror the client ipad next to the client ipad B. Follow the prompts t if it asks you to log in again the device is still in Airwatch C. One the device is set up have the user log into company portal. Type: Operations, Type: Mobile Device Support (MDM), Workgroup: LDE, Team: Tech Services2025-11-26T23:11:022025-12-05T20:53:452025-12-05T20:53:53true133022703362136313625575closedClosed ## Device & User Information (first name and last initial, no last names) Beatrice B. ## What's the problem? Needs new docking station , old dock is failing. rm.531. ## What did you do to resolve the issue Type: IT Support, Type: Mobile Device Support (MDM), Team: Tech Services, [Workgroup] :rotating_light: MISSING, Type: Hardware Support2025-11-13T14:01:482025-11-14T13:32:332026-01-16T00:41:07false133022703366931559225796closedClosedSBOUsername: St. Elmo Timeclock Device Serial Number: FYLWVJG6JY Profile: SBO Timeclock Location: ST. ELMO -------------------Before doing anything ensure that both the device and case are labeled---------------------- Send message "We need to migrate your Apple devices to a new system, which will require a factory reset. Please make sure to back up your data beforehand. When would be a convenient time next week for you to turn in one of your devices?" Steps to move the Device from Airwatch to Intune: 1. Send a ticket to CTM to have Device created in Intune include Serial number and Profile 2. unenroll the Device from airwatch . Log into Airwatch and look the device up (it might be under TPW, ATD, PWD, CIO) 3. Under more actions tab select "Enterprise Wipe" ensure that the "Prevent reenrollment" is checked (The city apps should disappear) 4. reset the device A,. Place one of the ipads used to mirror the client ipad next to the client ipad B. Follow the prompts t if it asks you to log in again the device is still in Airwatch C. One the device is set up have the user log into company portal. Type: Operations, Type: Mobile Device Support (MDM), Workgroup: SBO, Team: Tech Services2025-11-26T23:07:292025-12-30T19:55:422025-12-30T19:55:42false133022703, 138721851366930587725795closedClosed TOWNVIEW ## Device & User Information (first name and last initial, no last names) ## What's the problem? @Craigjacobs-ATX Please head to town view and track down this time clock. ## What did you do to resolve the issue Type: IT Support, Type: Mobile Device Support (MDM), Team: Tech Services, [Workgroup] :rotating_light: MISSING, Type: Hardware Support2025-11-26T23:01:472026-01-16T14:41:362026-01-16T14:41:36false164183211366930318125794closedClosedSBOUsername: Device Serial Number: KT06NDHWT4 Profile: SBO Timeclock Location: TOWNVIEW -------------------Before doing anything ensure that both the device and case are labeled---------------------- Send message "We need to migrate your Apple devices to a new system, which will require a factory reset. Please make sure to back up your data beforehand. When would be a convenient time next week for you to turn in one of your devices?" Steps to move the Device from Airwatch to Intune: 1. Send a ticket to CTM to have Device created in Intune include Serial number and Profile 2. unenroll the Device from airwatch . Log into Airwatch and look the device up (it might be under TPW, ATD, PWD, CIO) 3. Under more actions tab select "Enterprise Wipe" ensure that the "Prevent reenrollment" is checked (The city apps should disappear) 4. reset the device A,. Place one of the ipads used to mirror the client ipad next to the client ipad B. Follow the prompts t if it asks you to log in again the device is still in Airwatch C. One the device is set up have the user log into company portal. Type: Operations, Type: Mobile Device Support (MDM), Workgroup: SBO, Team: Tech Services2025-11-26T23:00:152026-01-16T14:54:472026-01-16T14:54:47true133022703, 164183211366928856425793closedClosedROWUsername: Jonathan W Device Serial Number: HT2K84J10DXP Profile: ROW Location: PDC -------------------Before doing anything ensure that both the device and case are labeled---------------------- Send message "We need to migrate your Apple devices to a new system, which will require a factory reset. Please make sure to back up your data beforehand. When would be a convenient time next week for you to turn in one of your devices?" Steps to move the Device from Airwatch to Intune: 1. Send a ticket to CTM to have Device created in Intune include Serial number and Profile 2. unenroll the Device from airwatch . Log into Airwatch and look the device up (it might be under TPW, ATD, PWD, CIO) 3. Under more actions tab select "Enterprise Wipe" ensure that the "Prevent reenrollment" is checked (The city apps should disappear) 4. reset the device A,. Place one of the ipads used to mirror the client ipad next to the client ipad B. Follow the prompts t if it asks you to log in again the device is still in Airwatch C. One the device is set up have the user log into company portal. Workgroup: ROW, Type: Operations, Type: Mobile Device Support (MDM), Team: Tech Services2025-11-26T22:51:222025-12-11T15:00:542025-12-11T15:00:55false164183211366927188025792closedClosedOCEUsername: William E Device Serial Number: VP203W2DFH Profile: OCE Location: BEN WHITE -------------------Before doing anything ensure that both the device and case are labeled---------------------- Send message "We need to migrate your Apple devices to a new system, which will require a factory reset. Please make sure to back up your data beforehand. When would be a convenient time next week for you to turn in one of your devices?" Steps to move the Device from Airwatch to Intune: 1. Send a ticket to CTM to have Device created in Intune include Serial number and Profile 2. unenroll the Device from airwatch . Log into Airwatch and look the device up (it might be under TPW, ATD, PWD, CIO) 3. Under more actions tab select "Enterprise Wipe" ensure that the "Prevent reenrollment" is checked (The city apps should disappear) 4. reset the device A,. Place one of the ipads used to mirror the client ipad next to the client ipad B. Follow the prompts t if it asks you to log in again the device is still in Airwatch C. One the device is set up have the user log into company portal. Type: Operations, Type: Mobile Device Support (MDM), Workgroup: OCE, Team: Tech Services2025-11-26T22:43:012025-12-08T13:42:082025-12-08T13:42:08false133022703366926816825791closedClosedFinance- [x] Spreadsheet emailed from Finance staff month of: 4/18/25-10/31/25 - [x] Number of records being updated: 574 - [x] Format spreadsheet [(Review instructions)](https://atd-dts.gitbook.io/atd-knack-operations/warehouse-inventory-updating-journal-vouchers-jv-information) - [x] Spot check Transaction IDs, no JV information before import - 55600 ✅ - [x] Import records - [x] Spot check Transaction IDs, has JV information after import - 55600 ✅ - [x] Email Finance staff that update task complete Workgroup: Finance, Type: Data, Team: Apps, Product: AMD Data Tracker2025-11-26T22:41:322025-11-26T23:05:032025-11-26T23:05:03false100615928360891022825541closedClosedOSEWorkgroup: OSE, Type: Data, Team: Geo, Product: AMANDA, Type: GIS Web Application2025-11-10T17:01:072025-11-10T23:16:342025-11-10T23:16:34false114594205366925352425790closedClosedSBOUsername: PWDDMOC Device Serial Number:J1Y6QHL6J1 Profile: SBO Location: ST. ELMO -------------------Before doing anything ensure that both the device and case are labeled---------------------- Send message "We need to migrate your Apple devices to a new system, which will require a factory reset. Please make sure to back up your data beforehand. When would be a convenient time next week for you to turn in one of your devices?" Steps to move the Device from Airwatch to Intune: 1. Send a ticket to CTM to have Device created in Intune include Serial number and Profile 2. unenroll the Device from airwatch . Log into Airwatch and look the device up (it might be under TPW, ATD, PWD, CIO) 3. Under more actions tab select "Enterprise Wipe" ensure that the "Prevent reenrollment" is checked (The city apps should disappear) 4. reset the device A,. Place one of the ipads used to mirror the client ipad next to the client ipad B. Follow the prompts t if it asks you to log in again the device is still in Airwatch C. One the device is set up have the user log into company portal. Type: Operations, Type: Mobile Device Support (MDM), Workgroup: SBO, Team: Tech Services2025-11-26T22:34:512025-12-08T13:38:542025-12-08T13:38:54false133022703, 138721851366917098725789closedClosedSBOUsername: Jonathan G Device Serial Number: KF23JK9XLW Profile: SBO Location: TOWNVIEW -------------------Before doing anything ensure that both the device and case are labeled---------------------- Send message "We need to migrate your Apple devices to a new system, which will require a factory reset. Please make sure to back up your data beforehand. When would be a convenient time next week for you to turn in one of your devices?" Steps to move the Device from Airwatch to Intune: 1. Send a ticket to CTM to have Device created in Intune include Serial number and Profile 2. unenroll the Device from airwatch . Log into Airwatch and look the device up (it might be under TPW, ATD, PWD, CIO) 3. Under more actions tab select "Enterprise Wipe" ensure that the "Prevent reenrollment" is checked (The city apps should disappear) 4. reset the device A,. Place one of the ipads used to mirror the client ipad next to the client ipad B. Follow the prompts t if it asks you to log in again the device is still in Airwatch C. One the device is set up have the user log into company portal. Type: Operations, Type: Mobile Device Support (MDM), Workgroup: SBO, Team: Tech Services2025-11-26T22:06:502025-12-26T16:34:012025-12-26T16:34:01false68443907, 133022703, 164183211366899509225788openROW**We will be updating an exiting EDP data set, and building a new one.**Workgroup: ROW, Team: Data Science, Product: Open Data Platform2025-11-26T20:46:022026-01-30T15:25:58false49930868366898537925787closedClosedROWWe are either going to update our existing API tables or create new ones to publish ALL TCP review data attributes. **Tasks:** - [x] Determine if a new API is created or if you will update the existing views. One for case, and the other for submission cycles. - [x] Add all missing data fields. - [x] Comment on this issue with the API links. - [x] Help Tracy get the data to AWWorkgroup: ROW, Type: Data, Team: Apps, Product: ROW Portal2025-11-26T20:41:122026-01-21T16:05:032026-01-21T16:05:03false49930868, 67915167366880503425786closedClosedEmergency Management[TPW EM Critical Road & Bridge Treatment Operations (Demo)](https://experience.arcgis.com/experience/b13f400383ba4a4cbf472a3cec879f56) map has been demoed with SBO. We have been asked to scope out how we would propose reporting out treated streets in an emergency. This issue is to explore the data structure and identify the simplest way to report out the streets that have been treated. The challenge we will have to talk through is how we will report out when the crews are driving these routes ~every 4 hours.Team: Geo, Type: Reports, Workgroup: Emergency Management2025-11-26T19:30:542026-01-07T20:23:042026-01-07T20:23:04false61209591366871816025785closedClosedHR > What application are you using? Human Resources TPW Hire > Describe the problem. Please can you give Rita M. access to the KNACK vacancy report. She will need to access it to view updates to the report. Thank you. > How soon do you need this? Flexible — An extended timeline is OK > Requested By Tina S. Request ID: DTS25-130190 Workgroup: HR, Type: IT Support, Team: Apps, Product: TPW Hire2025-11-26T19:03:092025-11-26T20:15:552025-11-26T20:15:55false21112975, 170656233366823098725784closedClosedAMDProposed Scope: Example 7 – basis Archiving – up to Charlie Refresh – daily Can set up internally and test – tbd on specific applications. Maybe floating performance metric dashboard, likely not needing for alerting.Workgroup: AMD, Type: Data, Team: Data Science2025-11-26T16:32:422026-02-13T18:20:532026-02-13T18:20:53false30810522366454598025775closedClosedSDD > What application are you using? ArcGIS > Describe the problem. I need the data from https://services.arcgis.com/0L95CJ0VTaxqcmED/arcgis/rest/services/BOUNDARIES_jurisdictions_planning/FeatureServer as a shapefile. I know how to make a shapefile but the problem I'm running into is that there are only 6 legend items, whereas the columns in the tables are populated with a lot of values. I'm not sure what all fields correspond to the one legend variable. I hope my explanation is understandable. I only need these 6 legend items. Teaching me the methodology would prevent further request for the same in the future. Thanks > How soon do you need this? Soon — Within a week > Is there anything else we should know? Sooner the better > Requested By Tomci A. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/692615746fc5931517e351fe/screenshot20251125144508.png) (9.51kb) Request ID: DTS25-130185 Workgroup: SDD, Type: Data, Team: Geo2025-11-25T20:48:072025-12-02T19:47:242025-12-02T19:47:24false114594205366060341425754closedClosedUrban Forestry### Markup rates for poisonous vegetation - When adding work tasks related to brush clearing, we need a way to flag if the brush clearing is for poisonous vegetation. If it is, that work task needs an additional percent increase - Brush Clearing with Dense Poisonous Vegetation is `15%` Type: Feature, Team: Apps, Workgroup: Urban Forestry, Project: Urban Forestry Contractor Work Orders, Product: Urban Forestry2025-11-24T21:32:182026-01-21T15:50:442026-01-21T15:50:44false21112975, 61209591366821429225783openIn ProgressTDSWe are upgrading the [SIF-ASMD Dashboard ](https://austin.maps.arcgis.com/apps/dashboards/ca73b460d54547f69066381a0b9e008c)to Experience Builder, and building new user features to further analyze and visualize SIF and mitigation data. ## Background In phase 2 of this build, we will tackle the deliverables that were too complex to build within the [Phase 1 project](https://github.com/cityofaustin/atd-data-tech/issues/19405) timeline. To accomplish this we will upgrade the dashboard to ESRI's Experience Builder product. ## Desired Outcomes This upgrade will empower decision makers and stakeholders to more easily access the dashboard and additional data elements. Tools will be easier to use, and new data will be available. ## Scope & Deliverables - Convert the dashboard into an Experience Builder product - Enable COA employees to access the dashboard without having to log in, or prompts the user with instructions on how to create their account. - Create data counts for SIF reductions that aren't yet included or may not yet exist. - Allow users to filter more data by dates and time ranges. - New filter for land use types - Better integrate the SIF reporting dashboard ## Timeframe Due to the City's IT Centralization Project, DTS hopes to deliver as much as possible before the merger in May 2026. <img width="1507" height="733" alt="Image" src="https://github.com/user-attachments/assets/9f9faae7-87b4-4506-9577-6b9149b5da25" /> --- This Github issue represents an Austin Transportation and Public Works' [Data & Technology Services](https://austinmobility.io/) team project. Project status is documented regularly in the comments below. Type: Feature, Team: Geo, Workgroup: TDS, Project Index, Project: SIF Dashboard PH22025-11-26T16:27:202026-03-13T20:40:04true49930868, 80716478366815544525782closedClosedTDS### Our builder will review the current sub-issues for [this project](https://github.com/cityofaustin/atd-data-tech/issues/17175) to identify any potential issues or outdated specs that we need to revisit. It's been 1.5 years since we did this scoping. Team: Apps, Need: 2-Should Have, Type: Research, Workgroup: TDS, Product: TDS Portal2025-11-26T16:08:482026-01-21T17:05:192026-01-21T17:05:19false67915167366807368425781closedClosedVZUntil we fix https://github.com/cityofaustin/atd-data-tech/issues/21712, Xavier must manually forward the AFD incident file to our inbox on a daily basis. The import ETL will throw an error if it does not find an email in the inbox, which will happen on weekends. We should update the AFD incident import ETL schedule so that the ETL does not run on weekends.Team: Dev, Need: 1-Must Have, Workgroup: VZ, Product: Vision Zero Crash Data System, Type: Integration2025-11-26T15:47:092025-11-26T16:08:352025-11-26T16:08:35false14793120366799973225780closedClosedMobility Services# Background As I was updating Operating Authority designs to ensure the multiple-applicant scenario was supported, I noticed that if we start with a fresh outline of the applicant flow, we can easily work backwards to see what parts of the current application flow we could reuse. # Next Steps - Review an draft outline for the updated application flow with Susanne and Karo - Update Applicant portal mockups based on the outline - Review Applicant portal mockups with Susanne and Karo # Draft outline of updated application flow that supports single and multiple-applicant scenarios <img width="851" height="426" alt="Image" src="https://github.com/user-attachments/assets/143ab1d1-9e18-4716-8dc0-36650789aa1b" />Workgroup: Mobility Services, Product: Mobility Services Portal2025-11-26T15:31:452026-01-27T21:22:282026-01-27T21:22:28false7612723366799027125779closedClosedUrban ForestryDuring our winter weather exercise, we had identified an area of improvement for the Urban Forestry team to address emergency requests during a storm event. [Miro board](https://miro.com/app/board/uXjVJn8yrlc=/) ### Features Requested - Form to create a work request in Knack to assign to inspectors: - Tracking fields similar to [spreadsheet](https://cityofaustin-my.sharepoint.com/:x:/g/personal/sam_chmelar_austintexas_gov/IQDgW8RBmcw7R5F3kZw5jWv5Ad5NO0OlA-tujmjqVV_krkw?wdOrigin=TEAMS-MAGLEV.p2p_ns.rwc&wdExp=TEAMS-TREATMENT&wdhostclicktime=1764170546576&web=1) - Work Order Number - Service Address - Inspector - Request Description - Status: New, In Progress, Final Review, Closed, Cancelled - Email notification to inspector when a work request is created - Work Request Details page - Details from form - Ability to attach photos: `Add Attachment` button and Attachment table - Button to `Complete Inspection` form - `All Work Request` table, filtered by status - Table should include work order number, service address, inspector, created date, and created by - Button to `Acknowledge` request - `My Work Requests` table for inspectors to see the work assigned to them - Table should include work order number, service address, inspector, created date, and created by - Button to `Acknowledge` request - Link to details page ### Form details: - `Complete Inspection` form - `Acknowledge` form - `Create Contractor Work Ticket` form - `Close Request` form Type: Feature, Team: Apps, Workgroup: Urban Forestry, Product: Urban Forestry2025-11-26T15:29:472026-02-18T16:12:012026-02-18T16:12:02true21112975, 61209591366474924025778closedClosedROW🪲 The transfer attachment feature is buggy. The feature doesn't appear at the correct time in the workflow, and doesn't always get the attachment to the requested cycle/destination. - Tracy has asked apps to envision a way to simplify the attachment feature so that it's available at any time in the workflow, and will work on any attachment regardless of what type of cycle it's in. This would always work with very few exceptions. We should discuss the potential solutions before making major updates to the existing features. Workgroup: ROW, Type: Bug Report, Team: Apps, Product: ROW Portal, Project: TCP Review Case Management2025-11-25T22:03:222026-01-27T17:26:282026-01-27T17:26:28false67915167, 100615928366469540525777closedClosedROW### The round numbers are not grouping correctly / they're buggy. <img width="2884" height="1366" alt="Image" src="https://github.com/user-attachments/assets/1df5b48a-9bd0-480c-ac4d-a1cd894b757c" />Workgroup: ROW, Type: Bug Report, Team: Apps, Product: ROW Portal, Project: TCP Review Case Management2025-11-25T21:43:212026-01-06T17:06:462026-01-06T17:06:46false67915167, 100615928143174315210648closedClosedParking ServicesWorkgroup: Parking Services, Type: Data, Team: Geo2022-11-01T16:44:022022-11-04T20:28:432022-11-04T20:28:44false80716478366447864325774closedClosedSBO > What application are you using? Maximo > Describe the problem. Maximo desktop program is very slow all day. Loads up information, searches, very slow. > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? As soon as possible. It takes very long time to perform search, not to make duplication, when dispatching. > Requested By Monika S. Request ID: DTS25-130180 Type: Bug Report, Impact: 1-Severe, Product: Maximo, Team: Maximo, Workgroup: SBO2025-11-25T20:21:132026-03-04T20:10:562026-03-04T20:10:56false133040608, 134445095366440753225773openROW### The post-approval features we built do not work (seamlessly) on the Application Form TCP's and/or the cases that still require SmartSheet to resubmit. Chrisping will research possible solutions for applying post-approval features to these use cases. - Another use case: #25222Workgroup: ROW, Team: Apps, Need: 2-Should Have, Type: Research, Product: ROW Portal, Project: TCP Review Case Management2025-11-25T19:56:142026-02-26T16:07:48false67915167366437915625772closedClosedROW### We will implement updates received from stakeholders on 11/25/25 to the post approval features on the ROW PTE site. - ROW PTE SITE: https://atd.knack.com/pte#home/ - ROW Customer PTE SITE: https://atd.knack.com/pte#customer/ ---- - [x] 🪲 The round numbers do not calculate correctly, and they aren’t grouping properly by the round. _(screenshot [here](https://github.com/cityofaustin/atd-data-tech/issues/25772#issuecomment-3577362098))_ #25777 created - [x] 🪲 The transfer attachment feature is buggy. Russ thinks it’s because the feature is showing before there is a review cycle to transfer it to. In Tracy’s test case the feature didn’t appear until later than expected (I didn't catch what eventually triggered it) #25778 created - [x] Updates to the **Post Approval Request Form:** - [see this](https://github.com/cityofaustin/atd-data-tech/issues/25772#issuecomment-3577699982) - [x] Give ROW reviewer feature to update these post approval form fields. - [x] Show the post approval form fields in the cycle details. Don't forget the task board version of the cycle details page too. - [x] Display the ROW Permit# on the case level. If there are multiple values, comma separate them. - [x] Update cycle/round header to remove the construction status. Leave the reason for request. - [x] Customer portal; move the request button to where the new submittal button is and hide the new submittal button when this is active. - [x] On the TCP landing page, on the due-date(s) column, only show 1 due-date, and show the date of the most recent cycle. _Moved to #26135_ Workgroup: ROW, Team: Apps, Type: Enhancement, Product: ROW Portal, Project: TCP Review Case Management2025-11-25T19:46:582026-01-06T17:03:262026-01-06T17:03:26false49930868, 67915167, 100615928366436509325771closedClosedATSD > What application are you using? Other / Not sure > Describe the problem. I am requesting for the Avaya One-X app to be downloaded to my computer. > How soon do you need this? Soon — Within a week > Is there anything else we should know? Please have this downloaded by 12/5. I will be using this app to reply to resident CSR requests. > Requested By Rebecca C. Request ID: DTS25-130175 Workgroup: ATSD, Type: IT Support, Team: Tech Services2025-11-25T19:42:132025-12-16T17:07:552025-12-16T17:07:55false235511404366423109625770closedClosed St Elmo ## Device & User Information (first name and last initial, no last names) Laptop & Unknown ## What's the problem? A laptop has been delivered and need to be checked, send it back to BW ## What did you do to resolve the issue Have looked in for the laptop and got it over. Went over and dropped if off in Ben White.Type: IT Support, Team: Tech Services, Type: Hardware Support2025-11-25T18:57:192025-11-25T18:57:322026-01-16T00:41:15false133022703366404393325769closedClosedTPW**Sharepoint Location** https://cityofaustin.sharepoint.com/:x:/r/sites/GIMOB/_layouts/15/Doc.aspx?sourcedoc=%7B50084B5C-7A6D-46F2-85A8-14F2C7D04843%7D&file=2026%20GIS%20User%20Licensing%20Austin%20Transportation%20and%20Public%20Works.xlsx&action=default&mobileredirect=true **AGOL Assignment Breakdown** <img width="471" height="288" alt="Image" src="https://github.com/user-attachments/assets/0037a61c-cb02-4bca-b843-ede30df28739" /> **ArcGIS Pro Assignment Breakdown** <img width="288" height="148" alt="Image" src="https://github.com/user-attachments/assets/5a653a8f-64a9-4d6f-8963-fca522ecee9b" /> **Notes** <img width="593" height="220" alt="Image" src="https://github.com/user-attachments/assets/f5d9b9e5-a420-48bf-8bf7-79afd6c7ce77" />Type: IT Support, Team: Geo, Workgroup: TPW2025-11-25T17:59:402026-01-15T22:15:472026-01-15T22:15:48true80716478, 114594205366403540925768openROW### Enable ROW to search by the new post-approval fields. _To be scoped and built after the post approval fields are nailed down._Workgroup: ROW, Team: Apps, Type: Enhancement, Product: ROW Portal, Project: TCP Review Case Management2025-11-25T17:56:472026-01-16T21:57:25false49930868366394106425767closedClosedCSD > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. Appointment set up on Tuesday 12/02/25 at 10:30am for Sabrina O to come in IT room to set up Outlook MFA and Workday. > How soon do you need this? Flexible — An extended timeline is OK > Requested By Sabrina O. Request ID: DTS25-130170 Type: IT Support, Workgroup: CSD, Team: Tech Services, Product: O3652025-11-25T17:24:132025-12-08T13:42:462025-12-08T13:42:46false164183211366381051325766closedClosedROW### We provided ROW a draft to review and expect their feedback on 12/4/25 - [x] add an RN column and make it the row identifier to the socrata dataset (TCPs/KNACK) - [x] Make the reporting widgets work independently of each otherType: Meeting, Workgroup: ROW, Type: Data, Need: 1-Must Have, Team: Data Science, Product: Power BI2025-11-25T16:42:072025-12-17T19:34:582025-12-17T19:34:58false30810522, 49930868155678938211295closedClosedOSEWorkgroup: OSE, Type: Data, Team: Geo2023-01-25T14:54:022024-01-16T23:18:332024-01-16T23:18:34false80716478, 114594205366367658825764closedClosedATSD- [x] Developed/Published data structure - [x] Populated published services with Charette data - [x] Configure xB application to mirror 2026 LMAP - https://experience.arcgis.com/experience/658fde73f8964413bb3c9a5891150719 - [x] Share out for final data reviews - [x] Apply updates from data changes - VZ, Transit Enhancement, Ped Crossing, Sidewalks, Urban Trail, Speed Management to VZ Workgroup: ATSD, Type: Data, Team: Geo, Type: GIS Web Application2025-11-25T16:04:452025-11-25T22:00:022025-11-25T22:00:02false80716478366365116325763closedClosedTDS > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. I am unable to get to our G drive to access files. I have attached what I see. I enter my password, but it doesn't work. > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? I can't finish my assigned tasks without access. Thank you! > Requested By Juan V. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/6925d16585070be683c210a3/screenshot20251125094044.png) (70.15kb) Request ID: DTS25-130160 Type: IT Support, Impact: 1-Severe, Workgroup: TDS, Team: Tech Services, Product: O3652025-11-25T15:57:122025-11-25T19:13:492025-11-25T19:13:49false133022703, 235511404366348054625762closedClosedPIO > What application are you using? Other / Not sure > Describe the problem. Christine A needs to remove Dymo V8 software and install Dymo Connect to support the new Dymo LabelWriter 550. > How soon do you need this? Soon — Within a week > Requested By Jeff S. Request ID: DTS25-130155 Workgroup: PIO, Type: IT Support, Type: Other, Team: Tech Services2025-11-25T15:12:112025-11-25T21:24:372025-11-25T21:24:37false133022703366348047425761closedClosedSMD > What application are you using? SMD Data Tracker > Describe the problem. Currently only "Final Inspection" shows up in Joe Michael's queue and the "Mid-Inspection" requests come in as an automated email to Joe Michael. We'd like to have the "Mid-Inspection" requests show up in his Knack queue. > Describe the outcome you'd like to see when this feature is implemented. If Joe Michael is out of office, other staff will be able to see that there is are contractor mid-inspections requested. > Describe any workarounds you currently have in place or alternative solutions you've considered. Currently no workarounds are in place. > Requested By Lauren S. Request ID: DTS25-130150 Workgroup: SMD, Team: Apps, Need: 2-Should Have, Type: Enhancement, Product: SMD Data Tracker2025-11-25T15:12:102026-01-13T22:41:552026-01-16T22:01:01false61209591, 100615928366326648925760closedClosedDTS## November 2025 * DTS ODP assets need to be reviewed for brand updates, mostly department naming in asset descriptions as we mostly have data assets + text in any stories we own * [109 public assets owned by transportation.data here](https://app.powerbigov.us/groups/me/reports/d05acbbb-2278-4383-ac58-10685cf8bfd4/47789dd097344d4380e9?ctid=5c5e19f6-a6ab-4b45-b1d0-be4608a9a67f) * Review and updates completed Fri 11/21/25 * Also reviewed the 11 assets requiring review owned by Legacy PW team Workgroup: DTS, Team: Apps, Type: Open Data2025-11-25T14:19:002025-11-25T14:40:262025-11-26T15:48:20false100615928366314519925759closedClosedOCE > What application are you using? Other / Not sure > Describe the problem. I'm moving desks at Ben White to station #5537.015. That station currently doesn't have a standing desk. I'm requesting a standing desk with 2 monitors to be moved/installed at that station, if possible. > How soon do you need this? Soon — Within a week > Requested By Colby D. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/6925b2560bc364ca31bcdfeb/image.jpeg) (7.46mb) Request ID: DTS25-130145 Type: IT Support, Type: Other, Workgroup: OCE, Team: Tech Services2025-11-25T13:46:082025-11-25T21:24:242025-11-25T21:24:24false133022703366305709225758closedClosedOOD > What application are you using? Other / Not sure > Describe the problem. Everytime I try to open my outlook it keeps closing out. > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? this morning > Requested By Dawnye D. Request ID: DTS25-130140 Workgroup: OOD, Type: IT Support, Impact: 1-Severe, Team: Tech Services2025-11-25T13:21:142025-11-25T19:22:352025-11-25T19:22:35false133022703366088494025757closedClosedOSEWorkgroup: OSE, Type: Data, Team: Geo, Product: AMANDA, Type: GIS Web Application2025-11-24T23:24:192025-11-24T23:25:072025-11-24T23:25:07false114594205366084461325756closedClosedTPWWe have two Moped ETLs that move data from eCAPRIS to the production database but not to the staging database. This leaves us in a place where QA testing (which uses staging) cannot be carried out on our eCAPRIS integrations. We also can't test these features on deploy previews. We should update so that our ETLs can populated the staging eCAPRIS tables too. **In Scope** - Update the eCAPRIS funding and status ETLs to optionally upsert to the staging DB with a parameter (or schedule staging runs if that is easier) Impact: 3-Minor, Team: Dev, Need: 2-Should Have, Type: Enhancement, Product: Moped, Workgroup: TPW2025-11-24T23:04:312026-03-31T21:28:292026-03-31T21:28:29false37249039366071523325755closedClosedDistrict Maintenance > What application are you using? Street Banner Program Portal > Describe the problem. Maximo appears to be down > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? ASAP this is how we go to urgent calls if need be > Requested By Kevin T. Request ID: DTS25-130135 Type: IT Support, Impact: 1-Severe, Product: Maximo, Team: Maximo, Workgroup: District Maintenance2025-11-24T22:15:242025-12-09T00:46:322025-12-09T00:46:32false133040608, 134445095366054074525753closedClosedSBOUsername: TimeClock Device Serial Number: FYLWVJG6JY Profile: SBO timeclock Location:ST. ELMO -------------------Before doing anything ensure that both the device and case are labeled---------------------- Send message "We need to migrate your Apple devices to a new system, which will require a factory reset. Please make sure to back up your data beforehand. When would be a convenient time next week for you to turn in one of your devices?" Steps to move the Device from Airwatch to Intune: 1. Send a ticket to CTM to have Device created in Intune include Serial number and Profile 2. unenroll the Device from airwatch . Log into Airwatch and look the device up (it might be under TPW, ATD, PWD, CIO) 3. Under more actions tab select "Enterprise Wipe" ensure that the "Prevent reenrollment" is checked (The city apps should disappear) 4. reset the device A,. Place one of the ipads used to mirror the client ipad next to the client ipad B. Follow the prompts t if it asks you to log in again the device is still in Airwatch C. One the device is set up have the user log into company portal. Type: Operations, Type: Mobile Device Support (MDM), Workgroup: SBO, Team: Tech Services2025-11-24T21:10:352025-12-26T19:21:462025-12-26T19:21:46false133022703366052893325752closedClosedSBOUsername: David Device Serial Number: JP4W0595JL Profile: SBO Location: TOWNVIEW -------------------Before doing anything ensure that both the device and case are labeled---------------------- Send message "We need to migrate your Apple devices to a new system, which will require a factory reset. Please make sure to back up your data beforehand. When would be a convenient time next week for you to turn in one of your devices?" Steps to move the Device from Airwatch to Intune: 1. Send a ticket to CTM to have Device created in Intune include Serial number and Profile 2. unenroll the Device from airwatch . Log into Airwatch and look the device up (it might be under TPW, ATD, PWD, CIO) 3. Under more actions tab select "Enterprise Wipe" ensure that the "Prevent reenrollment" is checked (The city apps should disappear) 4. reset the device A,. Place one of the ipads used to mirror the client ipad next to the client ipad B. Follow the prompts t if it asks you to log in again the device is still in Airwatch C. One the device is set up have the user log into company portal. Type: Operations, Type: Mobile Device Support (MDM), Workgroup: SBO, Team: Tech Services2025-11-24T21:06:362025-12-26T16:31:212025-12-26T16:31:21false133022703366051177925751closedClosedTeam: Geo, Type: GIS Web Application2025-11-24T21:00:122025-11-24T23:07:562025-11-24T23:07:57false114594205366047084725750closedClosedSBOUsername: Duane A Device Serial Number: PRX3TCW7Q9 Profile: SBO Location: TOWNVIEW -------------------Before doing anything ensure that both the device and case are labeled---------------------- Send message "We need to migrate your Apple devices to a new system, which will require a factory reset. Please make sure to back up your data beforehand. When would be a convenient time next week for you to turn in one of your devices?" Steps to move the Device from Airwatch to Intune: 1. Send a ticket to CTM to have Device created in Intune include Serial number and Profile 2. unenroll the Device from airwatch . Log into Airwatch and look the device up (it might be under TPW, ATD, PWD, CIO) 3. Under more actions tab select "Enterprise Wipe" ensure that the "Prevent reenrollment" is checked (The city apps should disappear) 4. reset the device A,. Place one of the ipads used to mirror the client ipad next to the client ipad B. Follow the prompts t if it asks you to log in again the device is still in Airwatch C. One the device is set up have the user log into company portal. Type: Operations, Type: Mobile Device Support (MDM), Workgroup: SBO, Team: Tech Services2025-11-24T20:46:132025-12-19T14:30:442025-12-19T14:30:44false133022703366045164325749closedClosedSBOUsername: Donnie W Device Serial Number: R9F56XWFGY Profile: SBO Location: TOWNVIEW -------------------Before doing anything ensure that both the device and case are labeled---------------------- Send message "We need to migrate your Apple devices to a new system, which will require a factory reset. Please make sure to back up your data beforehand. When would be a convenient time next week for you to turn in one of your devices?" Steps to move the Device from Airwatch to Intune: 1. Send a ticket to CTM to have Device created in Intune include Serial number and Profile 2. unenroll the Device from airwatch . Log into Airwatch and look the device up (it might be under TPW, ATD, PWD, CIO) 3. Under more actions tab select "Enterprise Wipe" ensure that the "Prevent reenrollment" is checked (The city apps should disappear) 4. reset the device A,. Place one of the ipads used to mirror the client ipad next to the client ipad B. Follow the prompts t if it asks you to log in again the device is still in Airwatch C. One the device is set up have the user log into company portal. Type: Operations, Type: Mobile Device Support (MDM), Workgroup: SBO, Team: Tech Services2025-11-24T20:38:562025-11-24T20:39:132025-11-24T20:39:13false133022703366044711625748closedClosedMobility Services# Background The Mobility Services team checked out a Chauffeur application that was In-Progress to see what the docs are looking like when they print them out for the notary, and they noticed that the logo is missing from the top of the page. The logo IS appearing for @KaroEngstrom and I so we aren't sure if there's a setting or something in the custom code that's preventing the logo from appearing for PLAs. @KaroEngstrom and I did some initial troubleshooting. It doesn't seem like printer and browser settings are the issue. | What PLAs See | What I see | | ---- | ---- | | <img width="964" height="708" alt="Image" src="https://github.com/user-attachments/assets/445371e9-ac62-4156-9d0a-e91a53f02733" /> | <img width="684" height="818" alt="Image" src="https://github.com/user-attachments/assets/7be1acd9-a6f4-404b-bd68-4a03d48c534c" /> | Team: Apps, Workgroup: Mobility Services, Product: Mobility Services Portal2025-11-24T20:37:172025-12-04T15:42:062025-12-04T15:42:06false31259724356753133525353closedClosedATSD > What application are you using? Other / Not sure > Describe the problem. Hoping to procure a license and installation of Bluebeam for MaddieS > How soon do you need this? Soon — Within a week > Requested By Kevin S. Request ID: DTS25-129295 Workgroup: ATSD, Type: IT Support, Team: Tech Services2025-10-29T19:27:072025-10-30T19:11:242025-10-30T19:53:55false235511404366042084425747closedClosedTDS**Informal meeting to discuss the scope of phase 2.** - Phase 1 still to-do: a team lunch celebration!! **Phase 2 items:** - Experience builder #22194 - Edit permissions so all COA employees can use it without having to log in, or prompts the user with instructions on how to create their account. - Add counts for SIF reductions that aren't yet included (like TDM) - Update the experience for filtering on SIF payments by date - Adding other timeline based filters to our existing 'cards/widgets' - Ability to filter by Transportation land use types #23944 - Scoping out an integration with e-capri to automate the SIF Encumbered data we're currently manually entering in KNACKType: Meeting, Team: Product, Workgroup: TDS2025-11-24T20:28:262025-11-26T16:49:032025-11-26T21:48:07false49930868, 80716478366041497725746closedClosed St Elmo ## Device & User Information (first name and last initial, no last names) Printer & Unknown ## What's the problem? Issue with the printer which was going to sleep mode automatically. ## What did you do to resolve the issue Have tried getting that back to the normal mode and then make sure it was turned on the entered the energy mode and started then it turned on.Team: Tech Services, Type: Hardware Support2025-11-24T20:26:412025-11-24T20:26:542026-01-16T00:41:14false133022703366034439825745closedClosedSBO > What application are you using? Other / Not sure > Describe the problem. 12ft Ethernet Cord and 6ft ethernet cord > How soon do you need this? Soon — Within a week > Requested By David V. Request ID: DTS25-130130 Workgroup: SBO, Team: Tech Services2025-11-24T20:03:092025-11-25T18:55:222025-11-25T18:55:22false138721851366028228325744closedClosedFinance > What application are you using? Other / Not sure > Describe the problem. How do I get added to the email list for events at Ben White and Cameron Rd (pot lucks, etc.)? I'm not sure what the list is called. > How soon do you need this? Flexible — An extended timeline is OK > Requested By Karen B. Request ID: DTS25-130125 Workgroup: Finance, Type: IT Support, Team: Tech Services2025-11-24T19:42:172025-11-26T17:22:452025-11-26T17:22:45false133022703366020992925743closedClosedOCEUsername: Nicholas Device Serial Number: NGV6MH7TW4 Profile: OCE Location: BEN WHITE -------------------Before doing anything ensure that both the device and case are labeled---------------------- Send message "We need to migrate your Apple devices to a new system, which will require a factory reset. Please make sure to back up your data beforehand. When would be a convenient time next week for you to turn in one of your devices?" Steps to move the Device from Airwatch to Intune: 1. Send a ticket to CTM to have Device created in Intune include Serial number and Profile 2. unenroll the Device from airwatch . Log into Airwatch and look the device up (it might be under TPW, ATD, PWD, CIO) 3. Under more actions tab select "Enterprise Wipe" ensure that the "Prevent reenrollment" is checked (The city apps should disappear) 4. reset the device A,. Place one of the ipads used to mirror the client ipad next to the client ipad B. Follow the prompts t if it asks you to log in again the device is still in Airwatch C. One the device is set up have the user log into company portal. Type: Operations, Type: Mobile Device Support (MDM), Workgroup: OCE, Team: Tech Services2025-11-24T19:18:532025-11-25T20:49:562025-11-25T20:49:56false133022703365987920525742closedClosedHR[Agenda](https://docs.google.com/document/d/1ZLonGnU0gVA2emEK5zlkWLpKt1zjGzstkDfz3x3Bn4I/edit?tab=t.0) used this time to prioritize some of projects in the queue This meeting was cut short due to Jennifer having to attend another meeting We discussed each of the project and Jennifer communicated her priorities: - Digital CASA Nominations - can wait until Q3/April issue #24039 - Employee Designation Acknowledgements - top priority issue issue #24933 Timeline: Wed 11/24 Jennifer will provide employee designation spreadsheet She will add Temps to the spreadsheet AMD, SMD and SBO temps will be Essential All other temps will be Critical 12/12 - confirm with Jennifer the Acknowledgement Process is ready to go 12/15 - HR will sent email to staff to complete the acknowledgement - Digital Interview - put some focus on this before CASA issue #24002 - HR Portal Time Log to be use for emergency management task tracking issue #25647 Type: Meeting, Workgroup: HR, Product: Human Resources Portal2025-11-24T17:38:202025-11-25T16:46:462025-11-25T16:46:46false170656233365970478625741closedClosedSUTD, OOD > What application are you using? Other / Not sure > Describe the problem. Please update Division name in RCA Management Knack portal from "Sidewalks & Special Projects" to "Sidewalks & Urban Trails" > How soon do you need this? Soon — Within a week > Requested By John E. Request ID: DTS25-130120 Workgroup: OOD, Type: Other, Team: Apps, Workgroup: SUTD, Product: Office of the Director Portal2025-11-24T16:48:102025-11-24T18:13:122025-11-24T18:13:12false21112975, 170656233365965528625740closedClosedSDD## Mon 11/24/25 * Received notice of space running out on the [2026BondDevelopment](https://cityofaustin.sharepoint.com/sites/2026BondDevelopment/SitePages/CollabHome.aspx) site * Requested more space from ATS (INC0536996) and notified Tyler * Tyler noted two other sites that were nearly out of space * I advised him to include myself and @dianamartin as owners and that more space could be requested by DTS * Tyler provided the additional sites: * [Placemaking ](https://cityofaustin.sharepoint.com/sites/Placemaking/_layouts/15/storman.aspx)- INC0537090 * [Systems Development Division](https://cityofaustin.sharepoint.com/sites/SystemsDevelopmentDivision/_layouts/15/storman.aspx) - INC0537090 * Requested 100GB storage for each of the sites (they have 10GB or 25GB currently) Workgroup: SDD, Team: Apps, Type: Sharepoint2025-11-24T16:33:242025-11-26T19:12:492025-11-26T19:12:49false100615928363955302425641closedClosed St Elmo ## Device & User Information (first name and last initial, no last names) Laptop & Unknown ## What's the problem? User wants to setup the laptop over as requested and was waiting on update ## What did you do to resolve the issue Have checked with the team and moved over to the team member for the request that needs to be setup, contacted and make sure to send the boxes and everything.Type: IT Support, Team: Tech Services, Type: Hardware Support2025-11-18T18:45:212025-11-18T18:45:372026-01-16T00:41:10false133022703365947755525739closedClosedSMS > What application are you using? Shared Mobility Services Portal > Describe the problem. Can you please reset the password for Tufan B.. He doesn't know how to trigger the password reset. > How soon do you need this? Urgently — Critical that this is addressed today > Requested By Andrea M. Request ID: DTS25-130115 Type: IT Support, Impact: 1-Severe, Team: Apps, Workgroup: SMS2025-11-24T15:45:352025-11-24T17:33:522025-11-24T17:33:52false21112975365944982925738closedClosedATSD > What application are you using? Other / Not sure > Describe the problem. Add Ben White PLotter to my printers > How soon do you need this? Soon — Within a week > Is there anything else we should know? Hoping to send a plot for a site visit. > Requested By Kevin S. Request ID: DTS25-130110 Workgroup: ATSD, Type: IT Support, Team: Tech Services2025-11-24T15:39:102025-11-25T21:23:092025-11-25T21:23:09false133022703, 235511404365939878325737closedClosedDTS# Monthly DevOps Maintenance ## Progress thread https://austininnovation.slack.com/archives/CHZE6BC6L/p1767888544198899 # Documentation [GitBook - DevOps Maintenance Tasks](https://app.gitbook.com/o/-LzDQOVGhTudbKRDGpUA/s/-M4Ul-hSBiM-3KkOynqS/devops-maintenance-tasks) ## Pre-Maintenance Communication - [x] Post in #atd-dev channel to alert team about upcoming maintenance and potential service outages ## Airflow Updates - [ ] Check [Airflow release notes](https://airflow.apache.org/docs/apache-airflow/stable/release_notes.html) against [current version](https://github.com/cityofaustin/atd-airflow/blob/production/Dockerfile) - [ ] Review release notes for breaking changes and significant updates - [ ] Test upgrade locally and create pull request - [ ] Request code reviews from team - [ ] Merge approved PR and [update production stack](https://github.com/cityofaustin/atd-airflow?tab=readme-ov-file#updating-the-stack) ## EC2 Instance Updates (Ubuntu) - [x] **Bastion Host** - [x] Install available package updates - [x] Schedule restart to coincide with AMI snapshot creation ## PostgREST Version Check - [x] Check current version: `docker exec atd-postgrest-postgrest-legacy-scripts-1 postgrest --version` - [x] Compare against [latest releases](https://github.com/PostgREST/postgrest/releases) - [x] Create upgrade PR if new version available - [ ] Test and deploy upgrade if needed ## Database Maintenance - [x] Review [Unified DB RDS PostgreSQL version](https://us-east-1.console.aws.amazon.com/rds/home?region=us-east-1#database:id=unified-database;is-cluster=false) - [x] Create upgrade issue if needed (target: one minor version behind AWS RDS latest) - Latest issue: https://github.com/cityofaustin/atd-data-tech/issues/24385 - [ ] For major version upgrades, follow [documented upgrade procedures](https://app.gitbook.com/o/-LzDQOVGhTudbKRDGpUA/s/-M4Ul-hSBiM-3KkOynqS/devops-maintenance-tasks#upgrade-aws-rds-postgres-version) ## System Resource Monitoring - [x] Check disk space on `dts-int-data-p01` using `df -h` - [x] Pay special attention to `/var` partition (contains `/var/lib/docker`) - [ ] Clean up if storage is running low ## Container Image Updates - [x] Update HAProxy: `docker compose pull haproxy` on `dts-services-haproxy` ## 1Password Connect Service - [x] Check service health: `curl -s https://coa.1password.austinmobility.io/health | jq .` - [x] Compare version with [Docker Hub tags](https://hub.docker.com/r/1password/connect-api/tags) - [ ] Coordinate with team before forcing redeployment if update needed ## Infrastructure Backup - [x] Create new AMI snapshots of all EC2 instances - [x] Remove previous month's maintenance AMI snapshots to manage storage costs - [x] Verify AMI creation was successful ## Next Month Preparation - [x] Create [next month's maintenance issue](https://github.com/cityofaustin/atd-data-tech/issues/26253) using this updated template Workgroup: DTS, Team: Dev, Type: DevOps2025-11-24T15:26:262026-01-09T18:15:212026-01-09T18:18:24false3653206365929661825736closedClosedAMD > What application are you using? Other / Not sure > Describe the problem. Files in the G-Drive were accidentally deleted, very recently. The two file paths below are the two file paths impacted. Can these be restored to G:\ATD\Arterial Management\Detection\Radar_Files\Paradigm\3_2 G:\ATD\Arterial Management\Detection\Detection_Layouts > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? G:\ATD\Arterial Management\Detection\Radar_Files\Paradigm\3_2 is urgent. It is how we communicate with a large chunk of our radar detection systems. G:\ATD\Arterial Management\Detection\Detection_Layouts is less urgent. but is needed. > Requested By Jaden D. Request ID: DTS25-130105 Workgroup: AMD, Type: IT Support, Impact: 1-Severe, Team: Tech Services2025-11-24T15:01:172025-11-24T17:27:092026-01-30T15:28:09false68443907, 133022703365905394825735closedClosedAMD > What application are you using? Other / Not sure > Describe the problem. I possibly misplaced my iPad on the jobsite. > How soon do you need this? Soon — Within a week > Requested By Lance C. Request ID: DTS25-130100 Workgroup: AMD, Team: Tech Services, Type: Hardware Support2025-11-24T14:03:122025-12-09T14:03:172025-12-09T14:03:17false68443907, 133022703365896708325734closedClosedCSD## Mon 11/24/25 * Fri 11/21/25 Jonathan checked on the language in the Play Streets acknowledgement paragraph (something Applicants much agree to in order to submit their Living Streets - Play Streets application). * He wanted to add verbiage to ensure staffing the barricades was specifically emphasized in the acknowledgement. * Update paragraphs with new verbiage highlighted: <img width="591" height="467" alt="Image" src="https://github.com/user-attachments/assets/e2c628dd-c277-43f4-82dc-d9f4d13533e5" /> * Notified Jonathan via Teams cc: @hlupico Team: Apps, Product: Smart Mobility Office Portal, Workgroup: CSD2025-11-24T13:44:472025-11-24T13:45:202025-11-24T13:45:31false100615928365321877625733closedClosedOSEJust a small enhancement of updating the logo in the OSE map requests to the ATPW Logo, which was re-adjusted by David G as being more space efficient. I will also have to make minor re-formatting adjustments based on the updated logo size within the templates. These templates will be made available at the following path, as they may be useful to others for map requests since they might be the only templates so far currently carrying the updated ATPW logo, font, colors etc. "G:\ATD\ATD_GIS\DTS_GIS_Documentation\_ArcPro Layout Files"Workgroup: OSE, Team: Geo, Type: Enhancement, Project: City Brand Application2025-11-21T22:03:382025-12-08T19:39:542026-01-15T05:32:48false188904275365315834625732openDTS> TL;DR: Dependency cooldowns are a free, easy, and incredibly effective way to mitigate the large majority of open source supply chain attacks. More individual projects should apply cooldowns (via tools like Dependabot and Renovate) to their dependencies, and packaging ecosystems should invest in first-class support for cooldowns directly in their package managers. https://blog.yossarian.net/2025/11/21/We-should-all-be-using-dependency-cooldowns **In Scope** - Update repo with `dependabot.yml` and use schedule and cooldown in linked article as a starting point Workgroup: DTS, Team: Dev, Need: 2-Should Have, Product: Moped, Type: Snackoo 🍫2025-11-21T21:37:562026-02-02T16:19:01false365308873525731closedClosedMobility Services## Background While testing https://github.com/cityofaustin/atd-data-tech/issues/25488, I noticed that after I completed Step 1 of the application, I wasn't able to edit information I entered in that step. Fields that couldn't be editted after completing Step 1: Primary Holder Mailing Address and Is the primary holder convicted of charges? ## Example <img width="905" height="908" alt="Image" src="https://github.com/user-attachments/assets/3072bba0-3b6f-4a79-aa55-f1d2f0f2c28a" />Team: Apps, Workgroup: Mobility Services, Product: Mobility Services Portal2025-11-21T21:07:542026-02-09T23:46:532026-02-09T23:46:53false7612723365204492525717closedClosedFinance > What application are you using? AMD Data Tracker > Describe the problem. I have a new employee, Justin Palacios that needs some items. He needs headphones for his computer for when he does teams meetings. He also needs Adobe PDF reader for when he reviews and modifies PDF files when purchasing. > How soon do you need this? Soon — Within a week > Is there anything else we should know? This impacts his work > Requested By Cesar M. Request ID: DTS25-130060 Workgroup: Finance, Type: IT Support, Product: AMD Data Tracker, Team: Tech Services2025-11-21T15:09:092025-11-21T15:43:332025-11-21T15:43:33false68443907138818867910320closedClosedTeam: Dev, Need: 2-Should Have, Type: Enhancement, Product: Moped, Project: Moped v2.02022-09-27T18:26:442022-11-30T19:52:272022-11-30T19:52:27false365308835925730closedClosedOnce we go live with Boomi (see https://github.com/cityofaustin/atd-data-tech/issues/25688), we can tear down the [knack proxy](https://github.com/cityofaustin/atd-knack-proxy) because we're not using it anymore. **Tasks will include:** - [x] Remove DNS records + certs - [x] Remove the lambda or ECS or whatever infra is hosting this thing - [x] [Lambdas](https://us-east-1.console.aws.amazon.com/lambda/home?region=us-east-1#/functions?fo=and&o0=%3A&v0=proxy) - [x] Remove [atd-zappa IAM policy](https://us-east-1.console.aws.amazon.com/iam/home?region=us-east-1#/policies/details/arn%3Aaws%3Aiam%3A%3A295525487728%3Apolicy%2Fatd-zappa?section=permissions) since this is the last thing using zappa to deploy (not sure this even uses that policy or if it relies on local AWS CLI credentials) - [x] Remove matches for `zappaLambdaExecutionRole` in [IAM Roles](https://us-east-1.console.aws.amazon.com/iam/home?region=us-east-1#/roles) - [x] Remove any CI config from the repo, then archive the repo - [x] Clean up 311/Knack integration docs - [x] Check 1PW for zappa references [FLH: nothing came up for `zappa` in 1PW] Team: Dev, Need: 2-Should Have, Type: DevOps, Product: Vision Zero Crash Data System2025-11-21T21:07:422026-01-23T21:21:352026-01-23T21:21:36false3653206365307936025729openROW## The process attempt` Reactivate Project` on process `Inspection Administration (50380)`, should NOT extend the child DS folder unless the folder status is `Active`, as was done on process RSN 49744356, on BP RSN 12416559, which updated the child DS status, expiration date, and issue dates. <img width="2464" height="906" alt="Image" src="https://github.com/user-attachments/assets/b11bc828-aca6-4139-a54c-a0b9e935b04d" /> ## Acceptance Criteria - The attempt results should not make any updates to the child DS folder. ## Change Management - On [mm/dd/yy] we [did something] ## Tasks - [x] Consult ~DSD~ADS-IT - [x] Consult ADS Business SPOCS _(provided by ADS-IT)_ - [x] Hold for ADS SPOC feedback until 12/12/25 - [ ] Determine if we fixed this before and if it was added back. Workgroup: ROW, Impact: 2-Major, Type: Enhancement, Product: AMANDA, Team: AMANDA2025-11-21T21:03:052026-02-05T17:08:09false49930868365295789525728closedClosed St Elmo ## Device & User Information (first name and last initial, no last names) Printer & Multiple ## What's the problem? Need to reset the printer, fill in the paper on the missing side where it was showing an error and then reset it ## What did you do to resolve the issue Have checked and filled in the required missing items, troubleshoot the toner and other issue which needs to be set, hence reset was done and the printer started working.Type: IT Support, Team: Tech Services, Type: Hardware Support2025-11-21T20:11:122025-11-21T20:11:402026-01-16T00:41:13false133022703365290602725727closedClosedROW### We need to run a batch job on UC folders to fix issues caused by the status bug (#25726) - We will look for cases that have an issuance date with a status of 'In Review', and fix the status using a batch job. > What application are you using? AMANDA > Describe the problem. ## UC: Expire “In Review” UC Cases That Should Be Expired Due to System Bug ### Issue: Some UC cases remain stuck in “In Review” status even though they should have expired, due to a system bug. An example is RSN 11608483, which did not auto-expire as expected and continues to display “In Review.” The reason being is the issue documented under #25726 This results in inaccurate case statuses and causes confusion for UC staff and Permitting and Licensing Analysts who rely on system accuracy for workload and processing decisions. ### Request: - Identify UC cases currently stuck in “In Review” status that were issued and should be in an "Expired" status. - Correct the bug preventing these cases from properly transitioning to Expired. See #25726 - Batch-update or otherwise expire the affected cases so their status accurately reflects their true state. ###Example Case: - RSN 11608483 > How soon do you need this? Soon — Within a week > Requested By Russell B. Request ID: DTS25-130095 Workgroup: ROW, Type: Other, Product: AMANDA, Team: AMANDA2025-11-21T19:51:252026-04-08T14:22:352026-05-04T15:04:26false33665701, 49930868, 63309637365289645425726closedClosedROW### This is a repeat of the bug reported on #22243, which was resolved on #10563 by Subha in August. _When we are done, we need to work on ##25727._ **On RSN 13192060, the status was updated from 'Expired' to "In Review" when an 'Approved' attempt was save on Traffic Control Review (51300) process.** > What application are you using? AMANDA > Describe the problem. ## UC: Prevent Active UC Cases from Reverting to “In Review” When Process Attempt Is Added ### Issue: In some instances, an Active UC case improperly transitions back into “In Review” status when a UC reviewer inserts a process attempt on their Process after the case has already reached an 'Active', 'Expired', 'Withdrawn', or 'Closed' status. This action unintentionally updates the status of the entire folder. This creates confusion for Permit & Licensing Review Analysts, who may interpret the “In Review” status to mean the UC case is not complete or active—even though it is. ### Request: Please update system logic so that once a UC case is in an 'Active', 'Expired', 'Withdrawn', or 'Closed' status, adding a process attempt cannot change the overall folder status back to “In Review.” The status should remain locked unless intentionally changed through the correct workflow. ### Example Case: - RSN 13192060 was kicked back into "In Review" once a TCP process was entered. ### Previous Related Work: This issue appears to be related to or resurfacing from earlier work completed under: - #10563 - #22243 > Website Address https://amanda.austintexas.gov/backoffice/core/home.zhtml Internet Browser: Chrome > Requested By Russell B. Request ID: DTS25-130090 Workgroup: ROW, Type: Bug Report, Impact: 2-Major, Need: 1-Must Have, Product: AMANDA, Team: AMANDA2025-11-21T19:48:072025-12-11T15:46:192025-12-11T15:46:19false49930868, 51680715, 63309637365198294325716closedClosedSBO > What application are you using? Maximo > Describe the problem. Good morning. Please add Carrie F , Business Process Specialist at Austin 311, to the “TPW Maximo Users” outage email list. > How soon do you need this? Soon — Within a week > Requested By Monika S. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/69207c8bc5d5d4f148c7c21a/screenshot20251121085123.jpg) (59.84kb) Request ID: DTS25-130055 Type: Other, Product: Maximo, Workgroup: SBO2025-11-21T14:54:102025-11-24T21:23:022025-11-24T21:23:02false133040608363911310825640closedClosedATSD > What application are you using? Other / Not sure > Describe the problem. Can we please get Microstation loaded on Sean M computer? Please use Thank you! > How soon do you need this? Soon — Within a week > Requested By Laura D. Request ID: DTS25-129900 Workgroup: ATSD, Type: Other2025-11-18T16:54:092025-11-21T13:59:472025-11-21T13:59:47false164183211365284736925725closedClosedHR > Describe the problem. Hi DTS, Just following up on our meeting and placing a request for the following... ### Apps - Update Tech 101 - creating a tab specific for Crossing Guards that has instructions on how to access: - Outlook, - MFA, and - Workday. - As well as instructions on how to download the apps. - We would like for some general notes to be added as password reset every 90 days and login on to the domain every 30 days. ### Tech Services - Having Laptops/Chromebooks designated to HR for intakes so we can give new guards access to Outlook and Workday at intakes. If not possible for us to have designated laptops, then ones available when needed. - We would reach out via DTS ticket to request for laptops of course. - We will submit tickets for password resets for Crossing Guards coming in for intakes or to get access to their accounts. Thank you! > Describe the solution you have in mind. Working this process together. > How will we know that our solution is successful? All Crossing Guards have the access they need moving forward. > Users Crossing Guards > Sponsorship HR > Which Strategic Direction 2023 “Mobility” indicators would this new application impact? ['None'] > Which Austin Strategic Mobility Plan goals would this new application support? ['None'] > Describe any workarounds you currently have in place or alternative solutions you've considered. Having a few guards who need the access to come in and taking them to IT room to get set up. > Is there anything else we should know? By January, when Crossing Guards are hired from the new job posting pool. > How have other divisions/departments/cities addressed similar challenges? Not to our knowledge. > Requested By Bruno M. Request ID: DTS25-130085 Workgroup: HR, Team: Apps, Type: Documentation2025-11-21T19:27:112026-03-31T18:30:482026-03-31T18:30:48true21112975365281570225724closedClosedFinance > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. Need help installing TPW Accounts Payable custom dynamic stamp in Adobe to mark incoming invoices as 'Received' for processing. Completed similar task on INC0513866. Install pdf file here: C:\Program Files\Adobe\Acrobat DC\Acrobat\plug_ins\Annotations\Stamps > How soon do you need this? Soon — Within a week > Requested By Celine R. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/6920ba2baaac3fe07b6745f1/screenshot20251121131402.png) (4.72kb) Request ID: DTS25-130080 Workgroup: Finance, Type: IT Support, Team: Tech Services2025-11-21T19:15:272026-01-09T18:49:392026-01-09T18:49:39false68443907, 133022703, 235511404365279280025723closedClosedTDS### The dashboard Andrew built needs to be incorporated into the main ASMD-SIF app somehow **Approach:** - The dashboard will have it's own URL and be embedded in the app, OR - We look for a feature that embeds the dashboard without needing a unique URL, OR - **Add a link in the web app to open the dashboard in a new tab** `Easiest & most straight-forward` - _Suggested by DTS as a temporary deliverable until we build it out better in phase 2._ Team: Geo, Type: Enhancement, Workgroup: TDS, Project: TDS ASMD Web App2025-11-21T19:08:172025-12-15T18:00:082025-12-15T18:00:08false80716478365269594225722closedClosedUrban Forestry > What application are you using? Other / Not sure > Describe the problem. I would like an Adobe Pro License so I can have access to signature options required for documentation regarding contract work. > How soon do you need this? Flexible — An extended timeline is OK > Requested By Olivia S. Request ID: DTS25-130075 Type: IT Support, Workgroup: Urban Forestry, Team: Tech Services2025-11-21T18:30:332025-12-09T14:13:502025-12-09T14:13:50false68443907, 138721851365269328525721closedClosedTPW BEN WHITE ## Device & User Information (first name and last initial, no last names) ## What's the problem? The front wall plate was not displaying an image ## What did you do to resolve the issue JB had user switch over the the Click and share Type: IT Support, Type: Mobile Device Support (MDM), Team: Tech Services, Workgroup: TPW, Type: Hardware Support2025-11-21T18:29:202025-11-21T21:18:202026-01-16T00:40:37false133022703365259694625720closedClosedUrban ForestrySend Urban Forestry inspectors weekly proactive inspections report via Teams - [x] Thursday afternoon/Friday morning - Pull inspector report from from the ArcPro `Master_Forestry_Routine_Tasks` Project - G:\ATD\ATD_GIS\DTS_GIS_Workgroup_Support\DTS_Forestry\Master_Forestry_Routine_Tasks - [x] From sidewalk inspections map, pull 2nd and 3rd inspection tables for each inspector separately - [x] Copy table and paste into excel - then copy again - [x] Paste into Teams chat with each inspector separately 🎉 🎉 🎉 Team: Geo, Type: Reports, Workgroup: Urban Forestry2025-11-21T17:58:152025-11-21T17:58:512025-11-21T17:58:52false142338538, 159822635365239396325719closedClosedROW > What application are you using? AMANDA > Describe the problem. ROW Management would like Brian H.'s AMANDA permissions modified to match Jaclyn L.'s for role consistency. > How soon do you need this? Soon — Within a week > Requested By Russell B. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/69209757eff7ac30ca601a5b/new_tpw_dts_v7_amanda_brianhoang.docx) (42.58kb) Request ID: DTS25-130070 Workgroup: ROW, Type: IT Support, Product: AMANDA, Team: AMANDA2025-11-21T16:48:082025-12-01T17:27:002025-12-01T17:27:00false49930868, 63309637365236684925718closedClosedROW > What application are you using? AMANDA > Describe the problem. ROW Management would like John C.'s AMANDA permissions modified to match Jaclyn L.'s for role consistency. > How soon do you need this? Soon — Within a week > Requested By Russell B. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/69209529bc2c161904e9c033/new_tpw_dts_v7_amanda_johncarr.docx) (42.2kb) Request ID: DTS25-130065 Workgroup: ROW, Type: IT Support, Product: AMANDA, Team: AMANDA2025-11-21T16:39:092025-12-01T17:21:042025-12-01T17:21:04false49930868, 63309637363472558225629closedClosed St Elmo ## Device & User Information (first name and last initial, no last names) Laptop & Unknown ## What's the problem? Need to check for two dell return boxes which needs to be delivered ## What did you do to resolve the issue Seems like one box has been received and will check with team if there is any other box I need to look for.Type: IT Support, Team: Tech Services2025-11-17T19:26:182025-11-18T17:14:062026-01-16T00:41:10false133022703365186581125715closedClosedCSD**Case**: Living Streets Applicant Portal started displaying the SSO button on the External User login page after not doing so for a long time. <img width="997" height="890" alt="Image" src="https://github.com/user-attachments/assets/8aac74de-9a05-4ee0-a037-5b27b53fb8df" /> **Knack says:** We took a look at your app, and it appears that your custom code is interfering with Knack’s login settings. After disabling the code, the login screen displayed correctly. From what we can see, the issue seems to be coming from somewhere between lines 13–24 in your JS section. **Ideal outcome**: We figure out how to not show that Sign-In (SSO) button on [this page](https://builder.knack.com/atd/smart-mobility/pages/scene_177/views/view_440/login). We have SSO in ROW but not showing on Customer Login page so it should be possible. Type: Other, Team: Apps, Product: Smart Mobility Office Portal, Workgroup: CSD2025-11-21T14:19:022026-04-22T19:06:362026-04-22T19:06:37false100615928365183161725714closedClosedSBO > What application are you using? Maximo > Describe the problem. One of my employees needs access to Maximo so that they may start inputting data and filling out work orders. Please use Donnie Watson as the mirror reference. The Technician in question is Byron Harris (Employee ID# 10024979) > How soon do you need this? Soon — Within a week > Is there anything else we should know? The sooner the better so that we may get Mr. Harris situated, trained, and in the field using Maximo properly to help our org. > Requested By Bryan H. Request ID: DTS25-130050 Type: IT Support, Product: Maximo, Workgroup: SBO2025-11-21T14:09:092025-12-01T15:38:302025-12-01T15:38:31false133040608364941051025713closedClosedOCE > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. I have a meeting with the Exects tomorrow at 9 am in the collaboration room at BenWhite. I need someone to assist me to connect my laptop at 8:45 or so Thank you! > How soon do you need this? Soon — Within a week > Is there anything else we should know? Nov. 21st at 8:45 am at BW - presentation to Richard > Requested By Error :( Request ID: DTS25-130045 Type: IT Support, Workgroup: OCE, Product: O3652025-11-20T22:39:072025-11-21T14:15:012025-11-21T14:15:01false235511404364940158825712closedClosedPIO > What application are you using? ArcGIS > Describe the problem. I need to archive the following two ArcGIS Web Experiences (and their sub tabs): https://experience.arcgis.com/experience/8c62d686598f4d3691c0beaa6629f7bf https://experience.arcgis.com/experience/85903a8418ed4e99a515d8aad5113d47 > How soon do you need this? Soon — Within a week > Is there anything else we should know? These pages are very outdated and have been replaced with SpeakUpAustin.org pages. > Requested By Jeff S. Request ID: DTS25-130040 Workgroup: PIO, Type: Data, Team: Geo, Type: GIS Web Application2025-11-20T22:36:122025-11-21T20:12:292025-11-21T20:12:29false114594205364929613425711openROW- [ ] Create the following roles for the Knack DAPCZ Module: 1. Admin: Paloma, Evelyn, Alexia, Russ, Kyle, Ulfath, Diana (CRUD Access to DAPCZ Module) 2. Editor: PLAs (identify PLAs) 3. Viewer: All ROW Staff 4. Public (No Login) : Anyone with the link ROW Team: [Org Chart](https://cityofaustin.sharepoint.com/sites/tpwROW/SiteAssets/SitePages/Home(1)/%5BROW-Mgmt.-Org-Chart---Right-of-Way-Management-Organization-Chart--4-.jpg%5D(https://cityofaustin.sharepoint.com/sites/tpwROW/SiteAssets/SitePages/Home(1)/ROW-Mgmt.-Org-Chart---Right-of-Way-Management-Organization-Chart--4-.jpg?web=1&isSPOFile=1&xsdata=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&sdata=TVpJNkN5WXdiUGlob0lwUldCckNhakZPSDJ5cVk4MkhMd3NvSjdlY0dxbz0%3D&ovuser=5c5e19f6-a6ab-4b45-b1d0-be4608a9a67f%2Culfath.mir%40austintexas.gov)?web=1**) PLA List: [Link to list](https://teams.microsoft.com/l/message/19:meeting_NTMzY2Q4MGItZGJiYi00NWE3LThmNmYtZWQyYmNlN2I2MDhk@thread.v2/1766092859839?context=%7B%22contextType%22%3A%22chat%22%7D)Workgroup: ROW, Team: Apps, Project: DAPCZ Agenda Tool, Product: ROW Portal2025-11-20T22:06:082026-01-20T17:13:34false167787744364919801125710closedClosedTPW[Release Process Docs](https://atd-dts.gitbook.io/moped-documentation/product-management/release-process) - [x] Bump Moped editor `package.json` version to `v2.49.0` @mddilley - [x] Schedule release party - @mddilley - [x] Update [QA script](https://docs.google.com/spreadsheets/d/1n_O6MLh9cwwPf57HUM394Ea-z9uuoEV1-QW4axNZXLE/edit#gid=1099176671) as needed - @mddilley - [x] Advise users of downtime using [template](https://docs.google.com/document/d/1hpBIx41mttSF6-XgeFuxnJPsK7dfpok97O08oytThnc/edit#heading=h.51j00pz8giuz) - @mddilley - [x] Merge open PRs - @mddilley - [x] Propose + vote on release names (geographical feature names - [link #1](https://en.wikipedia.org/wiki/Category:Geologic_formations_of_Texas) [link #2](https://en.wikipedia.org/wiki/Category:Landforms_of_Texas)) - @chiaberry - [x] Cut release branch - @chiaberry - [x] Do testing - @mddilley - [x] Polish release notes - @chiaberry - [x] Schedule email to let users know maintenance is starting - @mddilley - Did we add or remove columns from DB views [that the Power BI dataflow depends on](https://atd-dts.gitbook.io/moped-documentation/product-management/updating-the-arcgis-online-components-database-view)? - @mddilley **Nope** - ~[ ] Let the Data Science team know~ - **Removing columns that the dataflow expects will break the dataflow** and **column additions require rebuilding the connection** (requires rebuild for the dataflow to know about new column but won't break the dataflow) - ~[ ] Do [full replace](https://github.com/cityofaustin/atd-moped/tree/main/moped-etl/arcgis) of AGOL dataset if needed~ - [x] Snap database in RDS - @frankhereford - [x] graphql-engine version bumps ([releases & tags](https://github.com/hasura/graphql-engine/releases)) - @frankhereford - [x] No new release out of Hasura, 👍 - Update version-controlled task definitions - [ ] staging to latest `graphql-engine` release (`version`) - [ ] production to previous staging release version + any patches (`version`) - [ ] Update local dev docker compose to latest `graphql-engine` (`version`) - [x] Merge RC to prod - @mddilley - [x] Verify funding ETL workflow published a prod tag https://hub.docker.com/repository/docker/atddocker/atd-moped-etl-ecapris-funding/general - [x] Merge https://github.com/cityofaustin/atd-airflow/pull/314, pull updated code on-prem, and monitor new DAG - [x] Let users know maintenance is over using [template](https://docs.google.com/document/d/1hpBIx41mttSF6-XgeFuxnJPsK7dfpok97O08oytThnc/edit#heading=h.51j00pz8giuz) - @mddilley - [x] Create issue for `v2.50.0` release - @mddilley - ~[ ] Update [feature list](https://app.gitbook.com/o/-LzDQOVGhTudbKRDGpUA/s/-MIQvl_rKnZ_-wHRdp4J/product-management/features) with any new major features @mddilley~ - [x] Send release notes to Moped users using [template](https://docs.google.com/document/d/1hpBIx41mttSF6-XgeFuxnJPsK7dfpok97O08oytThnc/edit#heading=h.jf63bjq5syy7) (including reminder to refresh the page) - @mddilley - ~[ ] Update staff accounts if there are any bounced emails - @mddilley~ - ~[ ] Update [database view documentation sheet](https://docs.google.com/spreadsheets/d/1xM6pJVZ_iJnLL9FVbrL1g8HKnlZHSSyYYUsWufFHTZ0/edit?gid=0#gid=0) if there is a new column added in this release~ - [x] Check in on [workgroup documentation](https://cityofaustin.sharepoint.com/sites/MopedWorkgroupDocumentation) @mddilleyTeam: Dev, Product: Moped, Workgroup: TPW2025-11-20T21:40:422025-12-04T22:20:442025-12-04T22:20:44false3653206, 12474808, 37249039364903386225709closedClosedCSD ## Device & User Information (first name and last initial, no last names) Craig J. ## What's the problem? Rewrite MFA documentation ## What did you do to resolve the issue rewrote documentaitonTeam: Apps, Type: Documentation, Workgroup: CSD, Team: Tech Services2025-11-20T20:51:202026-01-08T14:24:532026-01-08T20:59:40false21112975364900002825708openROW_Create a Project Details page so that the ROW Coordinators team can manage (view and edit project details, contacts, and meeting attendance and/or comments for a specific DAPCZ project ) and track project-related information efficiently._ <img width="1089" height="1208" alt="Image" src="https://github.com/user-attachments/assets/f1c57dc8-bb1d-4ba6-8858-4a44575cb955" /> ### PAGE HEADER: - Page Header = "DAPCZ Project Details" _**(Add the page header”.)**_ - Display Project Name under the Project Header in BOLD ### MEETING COMMENTS AND ATTENDANCE section: - [ ] Display a section named "Meeting Comments and Attendance" under the Project Name. - [ ] Search and Filters: - Show keyword search text field labeled "Search by Keyword" - Show a button labeled "Search" - Display 'Add Filters' button to enable additional filtering options for all columns in the table - [ ] Display an Export button that when clicked will allow to export the table into the following formats. <img width="566" height="233" alt="Image" src="https://github.com/user-attachments/assets/8b8a0a5b-1490-4a7a-ad87-4133ab8786ed" /> - [ ] Display a meetings table with the following columns . - DAPCZ Meeting Date: Displays date and time of the meeting (e.g., 10/18/2025 10:00 AM). - Attendance: Indicates if the meeting was attended by a project representative. - Color code the attendance: No Color = comments only and Attendance not taken, Green = Present, Red = Absent - Meeting Comments: Notes or updates regarding the specific meeting. - Attended By: Full name of the person attending the meeting. - [ ] Default sort on the table must be by Meeting Date showing latest at the top. ### PROJECT INFORMATION SECTION - [ ] Display a section named "Project Information" under the Meeting Comments and Attendance section. - [ ] Under the section label, display the following project details and their corresponding values 1. DAPCZ Meeting Status: 2. ABC# 3. Project Description 4. Site Contact 5. Project Owner: Multiple names will show as comma separated list. 6. Start Date 7. Project Duration 8. Project Status 9. RSN# 10. Location 11. Other Location: ### MAP - [ ] Display a Location Map next to the project details as shown in the mockup. - The map must show the project’s geographic location with map marker aligning with the project’s address. - Display the location under the map as a hyperlink leading to google maps. ### SITE CONTACT section: - [ ] Display a section named "SITE CONTACT" under the Meeting Comments and Attendance section. - [ ] Display a table with the following columns . - Contact Name - Phone - Email - [ ] Contact email must be a clickable mailto link. - [ ] Default Sort = Contact Name (A-Z) ### DATE INFORMATION section: - [ ] Display Date Information section the bottom of the page. - [ ] Show the following details and their corresponding values. 1. Created By: Display the name of the ROW Coordinator who created the project in the DAPCZ Module. 2. Created Date: Display the date the project was initially created in the DAPCZ Module. 3. Modified By: Display the name of the ROW Coordinator who modified the project details in the DAPCZ Module. 4. Modified Date: Display the date the project was last updated in the DAPCZ Module. 5. # of DAPCZ Meetings attended: Display total number of meetings attended by todays date. 2. Current No Shows: If the current meeting has a no show, it displays the number of no shows for the current and teh last meeting. - Display "Back to DAPCZ Project List" link to return to the project list page. ### ACCESS: - Public (No Login) : Anyone with the linkWorkgroup: ROW, Team: Apps, Project: DAPCZ Agenda Tool, Product: ROW Portal2025-11-20T20:39:202026-04-23T20:53:44false167787744364833495925698closedClosedSBO > What application are you using? Human Resources Portal > Describe the problem. SBO Time & Attendance Knack Application CC Diana M. and Christina T. After the SBO work group location restructuring, the Seal Coat team has moved into a new break room at St Elmo. They are requesting a new attendance iPad be installed. Their break room is outside of the "treehouse." They state that moving an iPad is not enough; they need an additional one. > How soon do you need this? Flexible — An extended timeline is OK > Requested By Greg G. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/691f50831f8c70554dc1ba12/sealcoatstelmonewipadlocation.jpg) (378.93kb) Request ID: DTS25-130025 Product: Human Resources Portal, Workgroup: SBO, Team: Tech Services, Type: Hardware Support2025-11-20T17:33:092026-02-05T20:12:402026-02-05T20:12:56false21112975, 61209591, 68443907, 133022703364897899625707openROW _Create a DAPCZ Meeting Details page so that the ROW Coordinators team can view and mange meeting Agenda and related links and attachments, and review associated projects for the meeting._ <img width="1537" height="1157" alt="Image" src="https://github.com/user-attachments/assets/aa1a047f-4af9-449e-8e45-1b48c5617e02" /> ### PAGE HEADER - [ ] Page header = “DAPCZ Meeting Details”. ### MEETING DETAILS SECTION 1. Display label “Meeting Date” followed by the meeting's scheduled date and time as read-only in the same format as entered on the “Add DAPCZ Meeting” page. 2. Display label “Meeting Links” followed by all meeting link URLs (separated by a link break) as clickable hyperlinks that open in a new browser tab. 3. Display label “Attachment 1”, “Attachment 2”, and “Attachment 3” (depending on how many attachments exist for that meeting) followed by the clickable file name that downloads or opens the file in a new browser tab. - If no attachment exists, do not display an attachment label or link for that slot. ### DAPCZ PROJECTS SECTION **_(Add a link to the Project List page on the Current meeting)_** - [ ] Display the section title as “DAPCZ Projects”. - [ ] Display Projects table with the following columns: Ensure the columns match the Public View of the Project list. - RSN# - Project Name: Hyperlink to open the Project Details page public view. - Location - Project Description - Ensure text wrapping for long “Project Description” entries. - DAPCZ Site Contact - Project Owner - Project Status - Last Comment - [ ] Display all projects associated with the meeting, showing their details in rows. - [ ] Sort the table by Location in ascending order by default. - [ ] Default display Active and group by ABC (Is this possible on this view?) - [ ] Display total record count as “Showing X–Y of Z” above the table (e.g., “Showing 1–3 of 3”). - Display a pagination dropdown (default: “25 per page”). - If the project list exceeds the default display limit, show pagination controls at the bottom of the table. ### ACCESS: - Public (No Login) : Anyone with the linkWorkgroup: ROW, Team: Apps, Project: DAPCZ Agenda Tool, Product: ROW Portal2025-11-20T20:32:522026-04-23T20:59:10false167787744364875791025706closedClosedCSD# Background During our 11/20 [Living Streets Sprint Review meeting](https://docs.google.com/document/d/1hJa655Da1o0hmzfS8i-tmkuJaXSAb4UaBewJFHb-z2c/edit?disco=AAABwfygX9s), we discussed some minor updates to the [Living Streets Viability Map](https://www.austintexas.gov/LivingStreets#ApplyforaLivingStreetinyourneighborhood) to make it easier for visitors to see current activations. # Updates to the Viability Map - [x] Move menu to the bottom of the map - [x] Show healthy street, play street and NBP layers by default - [x] Hide red dots for street addresses until you are zoomed in closer - [x] Adjust visibility range so the street address shows up when you are zoomed in closer that what it currently is (@ 50 or 100 ft) # Update to the Prioritization Map - [x] Added a Scored and Excluded Street Segment Layer to the Prioritization Map. Team: Geo, Type: Enhancement, Workgroup: CSD, Project: Living Streets 2.02025-11-20T19:30:372025-12-09T20:43:032025-12-11T19:20:29false114594205364873733125705closedClosedCSD## Background LS Applicants are having trouble accessing the LS Applicant Portal. They need to use the non-COA login. The non-COA login button is less prominent than the COA SSO Login button. Jonathan S. mentioned he's received 4 emails within the last week about the same issue. Look into how we can make the non-COA sign-in button more prominent. Type: Bug Report, Team: Apps, Product: Smart Mobility Office Portal, Workgroup: CSD2025-11-20T19:24:122026-01-21T16:43:362026-01-21T16:43:36false67915167364872197325704closedClosedTPWWe recently updated the tags label in the advanced search to say "Project tags" (https://github.com/cityofaustin/atd-moped/pull/1709). We should continue this trend across the rest of the app so that we consistently differentiate between project and component tags. **In Scope** - Update "Tags" nav button and title to "Project tags" in the data dictionary - Update "Tags" in project summary view to "Project tags" - Update "Tags" in component attributes form to "Component tags"Team: Dev, Need: 2-Should Have, Type: Enhancement, Product: Moped, Workgroup: TPW2025-11-20T19:20:292025-12-17T22:51:352025-12-17T22:51:35false37249039364866936025703closedClosedOSEUpdate List. - Event & Fun Run Map Title make the text static size so it does scroll. - Lou Neff Rd. Closure displays. - Text on map Lou Neff need Oct 31st to Jan. 9. - Text for NB Mopac Frontage to read as: <img width="411" src="https://api.zenhub.com/attachedFiles/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBOW9uREE9PSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--e92ee687fe9c206e658a6a6399eb3e759ea4547a/image.png" alt="image.png" /> - Have all closure dates times in the AGOL Closure field for all closures.Workgroup: OSE, Type: Data, Team: Geo, Type: GIS Web Application2025-11-20T19:05:382025-11-21T22:05:042025-11-21T22:05:04false114594205364865891425702closedClosedOSEOSE has requested some updates to the Austin New Year event based on changes to the street closure situation. I will be making these updates and submitting to them a new copy.Workgroup: OSE, Type: Map Request, Team: Geo2025-11-20T19:02:482025-11-21T22:10:422025-11-21T22:10:42false188904275364845238925701closedClosedSBO > What application are you using? Other / Not sure > Describe the problem. Simulator is used for heavy equipment training the horn is honking continously. Matt is working the issue now > How soon do you need this? Soon — Within a week > Is there anything else we should know? Now, I am training > Requested By Jesse . Request ID: DTS25-130035 Type: IT Support, Workgroup: SBO, Team: Tech Services2025-11-20T18:06:112025-12-12T15:23:352026-01-16T00:38:18false133022703364838349325700closedClosedDTSWhen upgrading from React v17 to v18, Tilly noticed some warnings about deprecated lodash dependencies that we should address. ``` npm warn deprecated lodash.isequal@4.5.0: This package is deprecated. Use require('node:util').isDeepStrictEqual instead. npm warn deprecated lodash.get@4.4.2: This package is deprecated. Use the optional chaining (?.) operator instead. ``` **In Scope** - Inspect our `package.json` for lodash dependencies - Check out code to see if we use them (h/t Chia that we use `isequal` in the activity log) - If so, patch code using lodash's recommendation - Remove dependenciesWorkgroup: DTS, Team: Dev, Need: 2-Should Have, Product: Moped, Type: Snackoo 🍫2025-11-20T17:46:202026-01-14T23:23:092026-01-14T23:23:09false37249039364838086625699closedClosedSBO > What application are you using? Maximo > Describe the problem. Report requests - I would like to be added to the Utility Data Quality Report emails. This report is concerning utility cuts for UER. Thanks! > How soon do you need this? Flexible — An extended timeline is OK > Requested By Greg G. Request ID: DTS25-130030 Type: IT Support, Product: Maximo, Team: Maximo, Workgroup: SBO2025-11-20T17:45:352025-11-20T20:57:322025-11-20T20:57:32false133040608364825165725694closedClosedSMS > What application are you using? Shared Mobility Services Portal > Describe the problem. One of the providers is locked out of Knack. He was using an old employees login and we recently undated their contacts and inactivated the employees acct he was using. - Can you reset Austin S.'s account access. He was using Austin M. account login info. > Website Address https://atd.knack.com/smrt#home/ Internet Browser: Edge > Requested By Andrea M. Request ID: DTS25-130015 Type: Bug Report, Impact: 1-Severe, Team: Apps, Workgroup: SMS2025-11-20T17:12:082025-12-01T15:28:222025-12-01T15:28:22false21112975364819533225693closedClosedSBO > What application are you using? Other / Not sure > Describe the problem. My new cubicle at St Elmo needs a power extension cord to connect my desk and computer hub to the wall outlet. A 6-foot cord or longer should work. My name is on the cubicle. See picture for cubicle location. > How soon do you need this? Flexible — An extended timeline is OK > Is there anything else we should know? By the first week of December > Requested By Greg G. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/691f48825b7f07c16f8d0703/gregscubiclelocation.png) (301.52kb) Request ID: DTS25-130010 Type: Other, Workgroup: SBO, Team: Tech Services2025-11-20T17:00:532025-11-21T15:22:542025-11-21T15:22:54false68443907, 138721851364815320925692closedClosedTED > What application are you using? Other / Not sure > Describe the problem. I need help opening a .package file to update our data collection camera. > How soon do you need this? Soon — Within a week > Is there anything else we should know? We need to use the camera to collect data. > Requested By Shelby S. Request ID: DTS25-130005 Workgroup: TED, Type: IT Support, Team: Tech Services2025-11-20T16:51:122025-11-25T13:34:222025-11-25T13:34:22false133022703364811330225691closedClosedATSD > What application are you using? Other / Not sure > Describe the problem. I am unable to access Printer logic Matt asked me to submit a ticket to gain access to it > How soon do you need this? Soon — Within a week > Requested By Milan T. Request ID: DTS25-130000 Workgroup: ATSD, Type: IT Support, Team: Tech Services2025-11-20T16:42:122025-11-20T16:47:502026-01-16T00:38:17false133022703364781769725690closedClosedSBO > What application are you using? Other / Not sure > Describe the problem. I'm requesting a MiFi for my laptop for field work > How soon do you need this? Soon — Within a week > Requested By David H. Request ID: DTS25-129995 Workgroup: SBO, Team: Tech Services, Type: Hardware Support2025-11-20T15:33:112025-12-02T18:08:592025-12-02T18:08:59false68443907, 138721851364754805425689closedClosedSMD > What application are you using? SMD Data Tracker > Describe the problem. Lucio and a few other guys on the team are having an issue with logging into Data Tracker app on their tablets. When he clicks "Sign - In" on the homepage it will sometimes allow him to log in with the Microsoft SSO but then it automatically will take him back to the original homepage that says: Sign - In even after he has logged in using the SSO. It seems like it is stuck in a loop where it won't let him actually log in. We have tried restarting the tablet and have used different browsers but the issue keeps happening on both browsers. Please reach out to both me and Lucio T on Teams or Outlook regarding any updates or questions with this request. Thank you! > Website Address https://atd.knack.com/signs-markings#home/ Internet Browser: Chrome > Requested By Daniel S. Request ID: DTS25-129990 Workgroup: SMD, Type: Bug Report, Impact: 2-Major, Team: Apps, Product: SMD Data Tracker2025-11-20T14:30:452026-01-12T14:54:542026-01-16T22:01:00false61209591364752480525688closedClosedAMD, SMDIt's been requested by ATS and 311 that we start meeting bi-weekly to do Boomi UAT testing for the Knack/CSR integrations. We will be meeting every Tuesday and Thursday starting on 11/18.Workgroup: AMD, Workgroup: SMD, Team: Dev, Type: Testing, Product: AMD Data Tracker, Type: Integration, Product: SMD Data Tracker2025-11-20T14:25:062026-02-05T16:27:082026-02-05T16:27:08false14793120, 61209591364751340925687closedClosedEmergency Management- Based on #25676 , update the tables of routes associatedType: Map Request, Team: Geo, Workgroup: Emergency Management, Product: Emergency Management GIS Support2025-11-20T14:22:022026-01-07T20:47:202026-01-07T20:47:20false142338538364747679225686closedClosedEmergency Management### Re-PDF bridge maps to color code by maintenance agency and add bridges that were added to the critical bridge - [ ] Bring in new critical bridge dataset - [ ] Use “Maintenance Agency” field to symbolize based on whether the critical bridge is a COA or TxDOT bridge - [ ] Re-PDF bridges with new bridges added ### Update table of bridge routes - [ ] Bridge should include the samsung & food bank bridges Type: Map Request, Team: Geo, Workgroup: Emergency Management, Product: Emergency Management GIS Support2025-11-20T14:12:592026-01-07T20:45:562026-01-07T20:45:57false159822635364735819625685closedClosedSBO- [x] Change the name of the “Emergency Management Critical Bridges” layer to “TPW Critical Bridges”? - [x] push every bridge within the source bridges dataset to the view layer and then we can just hide all bridges except the critical Ones by removing them from the symbology. That way the TPW Critical Bridges layer will work the same as the TPW Critical Roads dataset during an emergency. - [x] In the TPW Critical Bridge layer we’re using to track criticality is called CLASSIFICATION, whereas the criticality field in the TPW Critical Roads layer is called EM_WINTER_CRITICALITY. I think we should update the bridges layer to EM_WINTER_CRITICALITY so the fields are uniform across both datasets. Team: Geo, Type: Enhancement, Workgroup: SBO2025-11-20T13:44:162025-11-20T16:09:232025-11-20T16:09:23false80716478364727619325684closedClosedParking Services > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. C drive is full. Applications, e.g. Outlook, are popping up messages "Free up space to continue" > How soon do you need this? Soon — Within a week > Requested By Guy M. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/691f1623436baf17c5f3119d/screenshot20251120072158.png) (17.26kb) Request ID: DTS25-129985 Workgroup: Parking Services, Type: IT Support, Team: Tech Services, Product: O3652025-11-20T13:24:112025-11-20T13:54:242025-11-20T13:54:24false68443907, 235511404364478881825683closedClosedTPWThis happens in the activity log, project summary view, and the data dictionary. See screenshots. The drop-shadow should be visible so the header doesn't meld with other UI elements. ### Project summary <img width="921" height="186" alt="Image" src="https://github.com/user-attachments/assets/7d845880-eec5-496c-b822-fdd7efab1440" /> ### Data dictionary <img width="932" height="277" alt="Image" src="https://github.com/user-attachments/assets/17d2505b-eb5a-4ddd-bfd3-289fa0595a50" />Type: Bug Report, Impact: 3-Minor, Team: Dev, Need: 3-Could Have, Product: Moped, Type: Snackoo 🍫, Workgroup: TPW2025-11-19T23:33:052025-12-17T22:51:352025-12-17T22:51:35false37249039364478098125682closedClosedTPWSimilar to updates to funding table in https://github.com/cityofaustin/atd-data-tech/issues/24673 where we pull buttons out of button dropdowns and move them to be displayed as the secondary button of the table header component. Buttons are never disabled in these tables. **In Scope:** - Phase table - Update the primary button to be the "New Phase" button relabeled to "Add Phase" - Update the secondary button to be the "From Template" but with outline variant - Same icons for both - Milestones table - Update the primary button to be the "New Milestone" button relabeled to "Add Milestone" - Update the secondary button to be the "From Template" but with outline variant - Same icons for both **Current buttons** <img width="366" height="459" alt="Image" src="https://github.com/user-attachments/assets/aa5ccbe3-2a58-4dcb-b127-b2019602c714" /> **Example of future button placement from funding table** <img width="1325" height="260" alt="Image" src="https://github.com/user-attachments/assets/1715fe82-fc0d-4631-b369-c67532d7deb1" />Impact: 3-Minor, Team: Dev, Need: 3-Could Have, Type: Enhancement, Product: Moped, Type: Snackoo 🍫, Workgroup: TPW2025-11-19T23:28:462026-02-12T15:07:002026-02-12T15:07:00false12474808364477622825681openROW### Suggested updates to Navigation: 1. Show only the following two options in the DAPCZ Module Menu tab: - Manage DAPCZ - DAPCZ Public Portal <img width="842" height="307" alt="Image" src="https://github.com/user-attachments/assets/56f06f64-10b0-4e42-a4ed-078d1dba4878" /> 2. Manage DAPCZ Menu option: Note (Follow naming convention in the bullets below and not the mockup) Upon clicking the Manage DAPCZ menu option, - Display the "DAPCZ Project List" page ad the default landing page. - Display the following tabs to navigate to major pages. - DAPCZ Project List - Add DAPCZ Project - Project Details - Manage Meetings - Preview Public View - DAPCZ Meeting Schedule + Agenda & Projects - Manage Contacts - Manage Helpful Links - Preview Public View - Helpful Links and Contacts <img width="1162" height="169" alt="Image" src="https://github.com/user-attachments/assets/75ef0a47-06c7-4a56-9784-faf5e023a6cd" /> 3. DAPCZ Public Portal: Upon clicking the Manage DAPCZ menu option, - Display the "DAPCZ Project List" page (Public View version only)as the default landing page. - Display the following tabs to navigate to major pages. - DAPCZ Agenda - DAPCZ Project List (Could we navigate to this via meetings schedule??) - DAPCZ Meetings Schedule (Agenda + Projects + Archive) - Helpful Links and Contacts <img width="1984" height="1081" alt="Image" src="https://github.com/user-attachments/assets/ad512c96-a25a-48f1-a764-060f220098c6" /> 4. The Breadcrumbs will show sub pages navigated from the within the major pages similar to this TCP Reviews Module navigation on Knack. (Manage DAPCZ -->Project List-->Add Project) Workgroup: ROW, Team: Apps, Project: DAPCZ Agenda Tool, Product: ROW Portal2025-11-19T23:26:082026-05-06T15:23:48false167787744364477440725680openROW_Create a Manage DAPCZ Contacts page so that ROW Admins can add and maintain contacts list for sending reminder emails for DAPCZ Meetings._ <img width="1862" height="762" alt="Image" src="https://github.com/user-attachments/assets/777b1e5a-1171-42e9-8292-e1b57962d3d9" /> ### PAGE HEADER: 1. Page header = “Manage DAPCZ Contacts”. ### ADD DAPCZ CONTACT Section: <img width="949" height="748" alt="Image" src="https://github.com/user-attachments/assets/ba593e05-1bf3-4960-bf11-3f60f8c3dcf8" /> 1. Display a section header "Add DAPCZ Contact" 2. Contact Type*: Show DAPCZ Site Contact and Other radio options only. Mandatory field that default to DAPCZ Site Contact option 3. Contact: Display a text label "Contact" - Display two text fields under the label with default watermarks "First" & "Last" respectively. 4. Organization: - Note: Update Add DAPCZ Project's and Edit Project's Add Site Contact option to include Organization. 4. Email*: Display a text field "Email" with a text field under it that accepts email formats. 5. Phone: Display a field labeled Phone that allows phone number in format XXX-XXX-XXXX and allows extensions in formats ext Xn. Add a watermark for the phone number format. ### SUBMISSION: 1. Display a Submit button at the bottom of the form. 2. Upon submission, the contact is added to the Contacts table with default status Active. ### KEYWORD SEARCH: - [ ] Ability to search for free text on the Contacts table. - Show keyword search text field labeled "Search by Keyword" - Show a button labeled "Search" ### EXPORT button: - [ ] Display an Export button that when clicked will allow to export the table into the following formats. ### FILTERS: - [ ] Display 'Add Filters' button to enable additional filtering options for all columns in the Contacts table: - [ ] Default filter on the table: Contact Status = "Active" ### CONTACTS table: _**Contact Type does not matter anymore as we will show every contact in the "Site Contact" dropdown on Add project.**_ - [ ] Display the following column headers on the table. 1. Contact: Displays the first and the last name of the added contact. - Allow edits by clicking into the cell. 2. Organization: Displays the organization name if added on thhe contact. 3. Email: Displays the Phone numbers of the added contact. - Allow edits by clicking into the cell. 4. Phone: Displays the Phone numbers of the added contact. - Allow edits by clicking into the cell. 5. Contact Type 6. Set Meeting Date?? **_What is the Set Meeting Date, Upcoming Meeting, Meeting Date??? Confirm the intended behavior with Diana_** 7. Upcoming Meeting?? 8. 1 Week Email Reminder?? 9. 1 WK? 10. 2 WK? 11. Contact Status: Display the last set status of the contact. - Upon clicking the cell, display two options - "Active" and ""Inactive" - Upon selecting Inactive option, make the contact inactive. 12. Edit Contact (Last Column) 13. Delete: Displays a clickable delete icon. - When clicked will display a the following dialogue: <img width="461" height="155" alt="Image" src="https://github.com/user-attachments/assets/89fb6938-958f-4d63-999b-38792d7d0e1c" /> - Upon clicking OK, the contact will be deleted permanently. - Upon clicking Cancel, the contact will not delete and the dialogue box closes. - [ ] Default Sort on the table = Contact in ascending order (A-Z) - [ ] Display total record count as “Showing X–Y of Z” above the table (e.g., “Showing 1–3 of 3”). - [ ] Display a pagination dropdown. - default to max rows per page (1000) - [ ] If the project list exceeds the default display limit, show pagination controls at the bottom of the table. ### ACCESS: - Admins: Paloma, Evelyn, Alexia Workgroup: ROW, Team: Apps, Project: DAPCZ Agenda Tool, Product: ROW Portal2025-11-19T23:25:062026-05-14T20:33:15false167787744364476719825679openROW_Create a Public View of the Master Project List so that public can view the list of all active DAPCZ Project._ <img width="1327" height="1254" alt="Image" src="https://github.com/user-attachments/assets/1848abca-5e44-4634-bbd5-0c19cec4cf45" /> ### PAGE HEADER: - [ ] Page header = "DAPCZ Project List" ### HELPFUL LINKS: 1. Display the following links under the page header. - Email updates to: [ROWProjectCoordination@austintexas.gov](mailto:ROWProjectCoordination@austintexas.gov) - Submit NEW traffic control plans and Conflict Reviews: https://atd.knack.com/row#portal-home/ - Access the following link for AULCC and ROWMAN info: https://www.austintexas.gov/department/right-way-row-management ### ABC MAP: - [ ] Display a heading test "Area Based Clusters (ABC's) next. - [ ] Display colored and marked map display the DAPCZ ABC areas. ACTIVE PROJECTS section: 1. Display a section named "Active Projects" under the map. ### FILTERS: **_MOVE THE FILTERS DOWN UNDER THE "DAPCZ PROJECT LIST SECTION HEADER_** - [ ] Display the following predefined Filters under the map in the order below. 1. ABC 1: Display all projects where 'ABC#' = "1" 2. ABC 2: Display all projects where 'ABC#' = "2" 3. ABC 3: Display all projects where 'ABC#' = "3" 4. ABC 4: Display all projects where 'ABC#' = "4" 5. ABC 5: Display all projects where 'ABC#' = "5" 6. ABC 6: Display all projects where 'ABC#' = "6" ### KEYWORD SEARCH: - [ ] Ability to search for free text on the project table. - Show keyword search text field labeled "Search by Keyword" - Show a button labeled "Search" ### EXPORT button: **_(New addition)_** - [x] Display an Export button that when clicked will allow to export the table (unfiltered) into the following formats. Commas (.csv) Tabs (.txt) JSON ### ADDITIONAL FILTERS: - [ ] Display 'Add Filters' button to enable additional filtering options for all columns in the project table <img width="946" height="766" alt="Image" src="https://github.com/user-attachments/assets/fa827150-d1e7-41c4-be01-9ba3557df53e" /> ### PROJECT LIST TABLE: - [ ] Display the following column headers in the order below. 1. RSN# 2. Project Name: Hyperlink to open the Project Details page public view. (#25708) 3. Location 4. Project Description: Displays project description. If the Project Description exceeds the char limit, then display "View More" to display the rest and "View Less" to revert. 5. DAPCZ Site Contact 6. Project Status 7. Last Comment: Can we display "View More" to maintain the row height? 8. Last Comment Date - [x] Group projects by ABC# in ascending order. **_(New)_** - [x] Default Sort = by "Location" in alphabetical order (A-Z) **_(New)_** - [ ] Display Projects in DAPCZ Status = ACTIVE ### PAGINATION: - Default pagination = 50 projects/page. - Pagination option = 10, 25, 50, 100, 500, 1000 projects/page - Show total count (e.g., “Showing 1-8 of 8”) - Display "Back to Public Portal" link at the bottom left of the page. ### ACCESS: - Public (No Login) : Anyone with the link Workgroup: ROW, Team: Apps, Project: DAPCZ Agenda Tool, Product: ROW Portal2025-11-19T23:21:172026-04-23T20:30:52false167787744364476335925678openROW_Create a view only Helpful Links page for public so that external users can access helpful link resources and email contacts._ <img width="1084" height="639" alt="Image" src="https://github.com/user-attachments/assets/74d5e05d-8319-488b-92c5-edfeb03f30d2" /> ### PAGE HEADER: 1. Page header = “Helpful Links and Contacts”. ### KEYWORD SEARCH: - [ ] Ability to search for free text on the Links table. - Show keyword search text field labeled "Search by Keyword" - Show a button labeled "Search" ### EXPORT button: - [ ] Display an Export button that when clicked will allow to export the table into the following formats. ### FILTERS: - [ ] Display 'Add Filters' button to enable additional filtering options for all columns in the Links table: ### Links table: - [ ] Display the following column headers on the table. 1. Nam: Displays the Name of the link/email entered by the ROW Admin and hyperlinked to the link in the Link Details field. Upon clicking the link, open it in a new tab by default. - Upon clicking the link, open the destination page in a new tab. 2. Link Details: Displays detailed link entered by the ROW Admin. 3. Type: 4. Note: Displays notes entered by the ROW Admin. 5. Status: Active/Inactive options 6. Delete: Allow the ability to delete the link - [ ] Display links with status = Active - [ ] Default Sort on the table = Name in ascending order (A-Z) - [ ] Display total record count as “Showing X–Y of Z” above the table (e.g., “Showing 1–3 of 3”). - Display a pagination dropdown (default: “25 per page”). **_Is it possible to show 50 rows by default??_** - If the project list exceeds the default display limit, show pagination controls at the bottom of the table. ### ACCESS: - Public - Anyone with the link. Workgroup: ROW, Team: Apps, Project: DAPCZ Agenda Tool, Product: ROW Portal2025-11-19T23:19:182026-05-14T21:16:19false167787744364472276925677openTPWChanging the basemap from streets to satellite resets the zoom level of the map. This resets zoom if someone wants to inspect a specific component with a different basemap and then unexpectedly find themselves zoomed out again. This does not happen on the project components map. **To reproduce:** - Go to a project with components or subproject(s) with components - In the project summary map, zoom to a component. - Now, update the basemap from streets to satellite and notice that the map view resets to the bounding box that includes all components and subproject components. **In Scope** - Fix project summary map so that the zoom remains at the same level when changing between basemapsType: Bug Report, Impact: 3-Minor, Team: Dev, Need: 3-Could Have, Product: Moped, Type: Snackoo 🍫, Workgroup: TPW2025-11-19T23:02:082025-11-20T23:11:19false10812988347975closedClosedAMDIssue based on request in #7395Workgroup: AMD, Type: Data, Team: Geo2021-12-15T17:26:212021-12-16T17:46:452021-12-16T17:46:46false48842809364470283725676closedClosedEmergency Management- [ ] Update maps to 6 new routes identified by SBO: - North A - North B - Central A - Central B - South A - South B - [ ] Using new routes classified in the REVISED_ROAD field - [ ] Each Route will need to be re-labelled to include road labels for any of the streets that were split into smaller segmentsUse “Owner” field to update symbology by owner (TXDOT vs COA)Type: Map Request, Team: Geo, Workgroup: Emergency Management, Product: Emergency Management GIS Support2025-11-19T22:53:062026-01-07T20:21:362026-01-07T20:21:36false188904275364470050125675openAMDTo prepare for #25128, we needed to add a field for `Secondary Name` to the Projects table in test AMD Data Tracker. - [x] Added Secondary Name to the Project table in [TEST | Austin Transportation Data Tracker | 18 AUG 2025](https://builder.knack.com/atd/test--austin-transportation-data-tracker--18-aug-2025/schema/list/objects/object_201/fields) ✅Workgroup: AMD, Team: Apps, Type: Enhancement, Product: AMD Data Tracker2025-11-19T22:51:582026-01-16T22:00:17false61209591364469782325674closedClosedOSEFor the OSE Map Requests, we often rely on a number of feature classes stored on a file geodatabase accessible via the shared OSE Map Requests project. This data is for cartographic and informational purposes, such as identifying a venue space, event site, parking areas, as well as facilities like bicycle parking, micro-mobility drop-offs, and shuttle stops, among others. Working with this data and using them for new event maps is very slow and can create additional issues such as sudden crashes and locks. Zach B and I have spoken about re-organizing this data, adding new fields in similar structure to the road closures dataset, and uploading this dataset as a feature service to AGOL. This will notably reduce the amount of time needed for creating and updating maps for OSE, as well as improving the longevity, organization and maintenance of the OSE map data.Workgroup: OSE, Type: Data, Team: Geo2025-11-19T22:50:312026-02-13T16:15:412026-02-13T16:15:41false114594205, 188904275364457788325673closedClosedSPP > What application are you using? Other / Not sure > Describe the problem. Expansion of initial CPRG dashboard spenddown project. Requesting a Power BI Dashboard for internal use initially that reflects the priority items shown on the spreadsheet with focus on TTI items first (deadline Dec 1st as they are coming on contract then and will need this); tabbed dashboard to show various categories; iterative process, and with HB as part of design process. We can meet to discuss spreadsheet attached. > How soon do you need this? Flexible — An extended timeline is OK > Is there anything else we should know? staggered deadlines. > Requested By Heather B. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/691e3e5c54d06e9e9a138779/111925storytellingdataprojecttdmcprgwithdatasources.xlsx) (61.93kb) Request ID: DTS25-129980 Type: Other, Team: Data Science, Workgroup: SPP, Project: CPRG Data Analysis & Reporting2025-11-19T22:03:102026-03-05T19:49:162026-05-14T21:31:18false30810522, 110200023364443583625672openROW_Create a DAPCZ Meetings Schedule page for public so that external users can view DAPCZ Meetings schedule and related agenda._ <img width="918" height="991" alt="Image" src="https://github.com/user-attachments/assets/6dc01b81-0129-43e1-8946-9d4b6113b890" /> ### PAGE HEADER: 1. Page header = "DAPCZ Meeting Schedule" 2. Display the text in red centered under the header - "This schedule is subject to change." 3. Subtext = _"DAPCZ Meetings are scheduled for the third Tuesday of each month and are conducted virtually via Microsoft Teams, with the exception of one in-person meeting per year. Once a project is added to the DAPCZ Project List, the Project Contact(s) will be included in the DAPCZ Listserv and will receive an emailed invitation to join the meeting. Instructions are included with the Teams Invite."_ ### KEYWORD SEARCH: - [ ] Ability to search for free text on the Meeting Schedule Table on the page. - Show keyword search text field labeled "Search by Keyword" - Show a button labeled "Search" ### MEETING ACCESS section: - Display section header "Meeting Access" next. - Display verbiage under the section header - "JOIN YOUR SPECIFIC CLUSTER ONLY:" - Display the corresponding meeting details with links set to lead to the corresponding ABC Breakouts defined by the ROW admin team. Below is the sample until final links are defined and set. <img width="220" height="105" alt="Image" src="https://github.com/user-attachments/assets/6c0dedbf-af0a-4729-8225-52f4d4532c90" /> ### HISTORICAL MEETINGS button: - Display a button named "Historical Meetings" to view past years' meetings (#27274) ### MEETING LIST TABLE: - [ ] Display a table with the following columns 1. Month: Displays the month the meeting is in. 2. Day of the Week: Displays the day of the week the meeting is on. 3. Meeting Date: Displays the scheduled date of the meeting. 4. Meeting Time: Displays the scheduled time of the meeting. 5.Meeting Access: 6. Meeting Details: - Display a clickable VIEW link in the “Details” column for each meeting row. - Clicking VIEW will navigate to the public view of the DAPCZ Meeting Details page. - [ ] Default group by year in ascending order. - [ ] Default Sort = Ascending by month (January to February) 1. All columns headers will be sortable by clicking the column header. ### EXPORT button: - [ ] Display an Export button that when clicked will allow to export the table into the following formats. <img width="566" height="233" alt="Image" src="https://github.com/user-attachments/assets/8b8a0a5b-1490-4a7a-ad87-4133ab8786ed" /> ### PAGINATION: - [ ] Following pagination elements will show above the table. 1. Default pagination = 25 projects/page. 2. Pagination option = 10, 25, 50, 100, 500, 1000 projects/page 3. Show total count (e.g., “Showing 1-8 of 8”) ### ACCESS: - Public - Anything with a linkWorkgroup: ROW, Type: Feature, Team: Apps, Project: DAPCZ Agenda Tool, Product: ROW Portal2025-11-19T21:10:322026-04-24T21:13:58false167787744364422176025671closedClosedDTS > What application are you using? ArcGIS > Describe the problem. Austin New Year ACE Road Closure Map > How soon do you need this? Soon — Within a week > Is there anything else we should know? 11/26 > Requested By Michael L. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/691e20ac9c32ea56f5e7728e/tcp_draft_v.2_austinsnewyear_20251119.pdf) (3.94mb) Request ID: DTS25-129975 Workgroup: DTS, Type: Map Request, Team: Geo2025-11-19T19:57:102025-11-20T17:16:332025-11-20T17:16:33false114594205, 188904275364421738325670closedClosedDTS ## Device & User Information (first name and last initial, no last names) ## What's the problem? Please take the computer and Ram to Fed Ex so they can be repaired ## What did you do to resolve the issue Workgroup: DTS, Type: Other, Team: Tech Services2025-11-19T19:55:532025-11-21T13:57:062026-01-16T00:41:12false133022703364421464925669closedClosedFor EM I am populating maintenance_agency values for segments which are missing values in the TPW critical roads, which is an extract of the CTN. Andrew has asked me to send him a csv of the edits I make to the critical roads layer so he can update the source data (CTN) as well laterType: Data, Team: Geo, Product: CTN2025-11-19T19:54:562025-11-19T21:21:352025-11-19T21:21:35false188904275364418670925668closedClosedROW## We will create a new network folder to house the UC review documents and templates ## Acceptance Criteria - When a user generates a review comment document on the UC folder, the system should store the generated document in the new UC network folder. - When a user generates the UC MCR, the doc should merge the new review comment doc content. **List of File Paths:** - \\coacd.org\Amanda\docs\TEST\SavePath\UC - \\coacd.org\Amanda\docs\Prod\SavePath\UC - \\coacd.org\Amanda\docs\TEST\SendPath\UC - \\coacd.org\Amanda\docs\Prod\SendPath\UC **List of Review Comment Docs:** _These currently live in the SP doc network folder._ 1. 10005 Electrical Transmission Comments 2. 10021 GAATN Comments 3. 10032 Street and Bridge Comments 4. 10033 ATPW Utility Coordination Review Comments 5. 10034 Traffic Control Comments 6. 10035 Traffic Signal Comments 7. 10039 Watershed Engineering Comments 8. 10074 Land Development Engineering Review Comments 9. 10080 AW-Pipeline Engineering Review Comments 10. 10082 PWD-OCE Review Comments 11. 10083 PWD-QMD Review Comments 12. 10084 Public Works ESD Review Comments 13. 10085 AE Chilled Water Review Comments ~10088 NPA-Notice of Public Hearing Planning Commission~ `removed from scope 12/12/25` 14. 10091 TPW-TDS Review Comments 15. 10097 AW-Infrastructure Management Review 16. 10098 ACE Review Comments 17. 10780 CDS Review Comments 18. 10795 Project Connect Review Comments . ~99503 UC - Electric Review~ `This is not being used currently, the one below` 19. 10056 Electric Review Comments ## Change Management - (12/12/25) 10082 PWD-OCE Review Comments & 10083 PWD-QMD Review Comments are not printing to the correct comment doc/attempt comment, so Subha will fix that bug - (12/12/25)We will update the process descriptions where it needs to be updated to ATPW ## Tasks - [ ] Replicate the current docs, then file them in the UC network folder path. - [ ] Analyze the UC folder code for possible dependencies we are unaware of, where the system may call the old doc and raise an error. - [ ] Update the UC Master Comment Report to merge the new comment docs. Workgroup: ROW, Impact: 2-Major, Need: 2-Should Have, Product: AMANDA, Provider: LaunchIT, Team: AMANDA2025-11-19T19:46:202026-02-19T16:25:392026-02-19T16:25:39false49930868, 51680715, 63309637364398317125667closedClosedTPW[TDM (Transportation Demand Management)](https://www.austintexas.gov/department/transportation-demand-management) has requested a new component type for bike/ped counter installations in Moped. They also would like to have project tags added for tracking [CPRG](https://www.austintexas.gov/page/climate-pollution-reduction-grant)-related activity. **In Scope** - New component called **Counter - Bike/Ped** - Component name is **Counter** - Component subtype is **Bike/Ped** - Point type - No subcomponents - Component work types: New, Modification, Maintenance / Repair - New project tags with **Work Plan** type: - CPRG 2025 - CPRG 2026 - CPRG 2027 - CPRG 2028 - CPRG 2029Impact: 3-Minor, Team: Dev, Type: Enhancement, Product: Moped, Workgroup: TPW2025-11-19T18:40:112025-12-04T22:36:082025-12-04T22:36:08false12474808364393821425666closedClosedTED > What application are you using? Other / Not sure > Describe the problem. Internet is not working > How soon do you need this? Unsure > Requested By Dipti B. Request ID: DTS25-129970 Workgroup: TED, Type: Other, Team: Tech Services2025-11-19T18:27:082025-11-19T19:05:582025-11-19T19:05:58false133022703364392409425665closedClosedTPWThe ETL for populating the new `ecapris_subproject_funding` table is covered in https://github.com/cityofaustin/atd-data-tech/issues/24674, but we still need to write a DAG and a GitHub Action workflow to publish and update the Docker image on DockerHub. **In Scope** - Create a DAG that runs the the eCAPRIS funding ETL once nightly and after [Charlie's fund program tagging DAG](https://github.com/cityofaustin/atd-airflow/blob/production/dags/atd_finance_data_fdu_program_tagging.py) - Parameterize the dry run mode - Add GitHub Action workflow to publish and update image (see similar workflows for the AGOL ETL and eCAPRIS statuses ETL)Team: Dev, Need: 1-Must Have, Type: Enhancement, Product: Moped, Workgroup: TPW, Project: Pull eCAPRIS Funding Data2025-11-19T18:23:172025-12-08T19:38:522026-02-24T18:27:52false37249039364391530125664closedClosedPIO > What application are you using? Other / Not sure > Describe the problem. Ethernet ports is not working at the Front Desk as Ben White > How soon do you need this? Soon — Within a week > Requested By Jeff S. Request ID: DTS25-129965 Workgroup: PIO, Type: IT Support, Team: Tech Services2025-11-19T18:21:172025-11-19T19:04:532025-11-19T19:04:53false133022703364385391925663closedClosedOPM > What application are you using? Other / Not sure > Describe the problem. Hello, I cannot get my two screens to come on. I connected my laptop to the docking station. I already updated the Dell Display manager and attempted to update the Dell Command Update. I have been without two screens all morning. I need help. Internet Browser: Internet Explorer > Requested By Natalie R. Request ID: DTS25-129960 Type: Bug Report, Impact: 1-Severe, Workgroup: OPM, Team: Tech Services2025-11-19T18:06:172025-11-19T19:03:132025-11-19T19:03:13false133022703364376572825662closedClosedPIO > Describe the problem. The PDFs used by Parking Enterprise for the Affordable Parking Program are in English only, but staff report as many as half of applicants do not speak English as a primary language. PIO needs to confirm a solution that meets all accessibility requirements--one that supports screen e-readers and language translation (COA uses GTranslate for austintexas.gov). > Describe the solution you have in mind. Either an enhancement to existing Knack applications for Parking Enterprise or a Formstack that meets accessibility requirements. > How will we know that our solution is successful? It can fully replace the existing PDF application. Joseph Al-hajeri confirms a wet signature is NOT required from applicants. > Users The general public. > Sponsorship Jeff Stensland, Joseph Al-hajeri > Which Strategic Direction 2023 “Mobility” indicators would this new application impact? ['Accessibility to and equity of multi-modal transportation choices'] > Which Austin Strategic Mobility Plan goals would this new application support? ['Economic Prosperity — Promote economic growth for individuals and the city through strategic investments in transportation networks that meet the needs of the 21st century.', 'Innovation — Draw inspiration from forward-looking cities around the world, change the way we think about what’s possible, and set an example for the rest of the country.'] > Describe any workarounds you currently have in place or alternative solutions you've considered. I could alternatively create a Microsoft Form, but the backend is an absolute disaster because of Microsoft's deficiencies in supporting that solution's outputs. > Is there anything else we should know? AustinTexas.gov is migrating to a new platform on 01/01/2026, so a solution is needed before then. > How have other divisions/departments/cities addressed similar challenges? Yes! DTS assisted the Ground Transportation Regulation team in creating several permit applications: https://atd.knack.com/mobility-services#available-services/ However, these still lack language accessibility. Additionally, several options (e.g. CVL) still route applicants back and forth between Drupal and Knack; a one-stop-shop solution is preferred. > Requested By Jeff S. Request ID: DTS25-129955 Workgroup: PIO, Type: New Application, Team: Apps2025-11-19T17:39:112026-05-05T19:35:342026-05-05T19:36:56false7612723, 100615928364374715225661closedClosedOCE > What application are you using? Other / Not sure > Describe the problem. Inspector Jesus Hernandez Rodriguez is continuously having issues with docking station. It’s been ongoing for over a week. > How soon do you need this? Soon — Within a week > Requested By Arielle P. Request ID: DTS25-129950 Type: Other, Workgroup: OCE, Team: Tech Services2025-11-19T17:33:112025-11-19T19:00:492025-11-19T19:55:22false138721851364369115025660closedClosedSBO > What application are you using? Other / Not sure > Describe the problem. Need assistance with setting up desk phones for the assigned phone number. Thanks. > How soon do you need this? Soon — Within a week > Is there anything else we should know? The SBO Operation Coordination and Consulting workgroups moved to St. Elmo, so we all need help with setting up our desk phone with our assigned phone numbers. Thank you! > Requested By Katherine H. Request ID: DTS25-129945 Type: IT Support, Workgroup: SBO, Team: Tech Services2025-11-19T17:15:352025-11-20T14:55:052025-11-20T14:55:05false138721851364359287125659closedClosedSBO > What application are you using? Other / Not sure > Describe the problem. Computer runs extremely slowly when using GIS; Office kicking out multiple error messages on Word, Access > How soon do you need this? Soon — Within a week > Requested By David A. Request ID: DTS25-129940 Type: IT Support, Workgroup: SBO, Team: Tech Services2025-11-19T16:48:122025-11-20T13:42:382025-11-20T13:42:38false133022703364245350825651closedClosedSBO > What application are you using? Maximo > Describe the problem. Maximo desktop is not loading. I checked with coworker and it's not loading for them as well. It shows the message: The server has encountered an unknown error. Reload the application and try again. If the problem persists, contact your system administrator. > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? Essential work tool for the dispatch. > Requested By Monika S. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/691db3740052f62238cdd1cd/screenshot20251119060521.jpg) (30.11kb) Request ID: DTS25-129925 Type: Other, Impact: 1-Severe, Product: Maximo, Workgroup: SBO2025-11-19T12:12:082025-11-19T15:40:502025-11-19T15:40:50false133040608, 134445095155678924011294closedClosedOSE- [x] Hatched Lines/Solid Lines (Construction/Special Events) - [x] Line weights (layer of focus has higher weight) Workgroup: OSE, Team: Geo2023-01-25T14:53:552023-02-06T17:19:512025-03-26T16:43:20false114594205364359280225658closedClosedLand Development Engineering > What application are you using? Other / Not sure > Describe the problem. I think this may only be a request for Scott but I could be wrong (Ian was going to give me a new computer recently). Please tell me where to enter a ticket, assuming one is needed. **Note: I don't get to my email frequently. Please reach out to me on Teams Chat for a fast response. Problems: battery is horrible and I never leave it plugged in - it takes 15-20 minutes for Revu/Bluebeam to open and takes the same amount of time to open Word. I don't have enough time in the day to wait this long for apps to open. Ian was also involved twice when my main laptop screen wouldn't turn on for a period of time (one time it went on for days). My job is a drowning type of position - it's rare that I'm caught up. Please help me make this transition as smooth as possible. This is my team's busiest season, and I wish I could wait until it was over, but I can't. Bluebeam and Word are costing me too much time daily. Apps I need are (Scott may know of others): Revu, MS Office, OneNote Avaya, Poly Lens Plantronics Hub Logitech Options LogiTune Thank you very much for your help and hope you have a wonderful day! > How soon do you need this? Soon — Within a week > Requested By Deb C. Request ID: DTS25-129935 Type: IT Support, Team: Tech Services, Workgroup: Land Development Engineering2025-11-19T16:48:112025-11-19T20:31:352026-01-16T00:37:11false133022703364353997625657closedClosedOCEWhen a producer status is inactive, the notifications should also be set to inactive - Michael mentioned a bug where a producer was double notified due to duplicate producer entries from Lauren. He inactivated the duplicate, but the notifications have gone through when it should not have - When doing email notifications, send a CC to [tpwocematerialreview@austintexas.gov](mailto:tpwocematerialreview@austintexas.gov)Team: Apps, Type: Enhancement, Workgroup: OCE, Product: OCE Portal2025-11-19T16:34:412025-12-04T15:39:172025-12-04T15:39:17false31259724364340348225656closedClosedROW### Acceptance Criteria - The Folder Indo fields CIP Project Manager and CIP Project Manager Email need to be removed from UC folders, both in the Back Office and Portal - The People Types CIP Project Manager and CDS Project Manager added as part of #25654 need to be enabled in the portal for UC folders - Both these items need to be implemented simultaneously to avoid any breaks in portal workflow. --- ### Change Management - 11/24/2025 - Vish - Updated Initial AC ---Workgroup: ROW, Need: 2-Should Have, Type: Enhancement, Product: AMANDA, Provider: LaunchIT, Team: AMANDA2025-11-19T16:00:482026-02-09T17:48:092026-02-09T17:50:57false33665701, 51680715, 63309637364340193525655closedClosedROW### Acceptance Criteria - The AC provided applies to UC folders only - The UC - AULCC Data workbook document (10096), Facility Owner Workbook (created in #24203) and UC Agenda Report (56108) currently displays CIP project manager name and CIP project manager email field from info tab. - Both reports needs to be updated to pull CIP Project Manager and CIP Project Manager Email from People record of type CIP Project Manager associated to the folder. <img width="751" src="https://api.zenhub.com/attachedFiles/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBMmhWREE9PSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--8a9ef745d3f252913689d938f10be8def5982dd1/image.png" alt="image.png" /> <img width="957" src="https://api.zenhub.com/attachedFiles/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBM05WREE9PSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--0105746925eb8ab03f1c5d284754253c50abff7b/image.png" alt="image.png" /> --- ### Change Management - 12/9/25 - Vish - Updated AC as per feedback from Russ. - 1/20/26 - Vish - Updated AC to include Facility Owner WorkbookWorkgroup: ROW, Need: 2-Should Have, Type: Enhancement, Product: AMANDA, Provider: LaunchIT, Team: AMANDA2025-11-19T16:00:282026-02-03T21:43:202026-02-05T22:21:06false33665701, 51680715, 63309637364339843425654closedClosedROW### Acceptance Criteria - The AC provided applies to UC folders only - Two new People types need to be added to the UC folders - CIP Project Manager and CDS Project Manager - The People types need to be available only on the Back office. They will be added to portal as part of #25656 - Adding these People types to the folder is not mandatory --- ### Change Management - 11/19/25 - Vish - Updated initial AC ---Workgroup: ROW, Need: 2-Should Have, Type: Enhancement, Product: AMANDA, Provider: ATS, Provider: LaunchIT, Team: AMANDA2025-11-19T15:59:402026-01-15T14:03:202026-01-15T14:03:20false33665701, 51680715, 63309637364331193225653openDTSOur Airflow [log extractor](https://github.com/cityofaustin/atd-airflow/blob/b318aa0caf9f27a1c06e5c039fd489bbe58f1897/dags/utils/log_parsing.py#L47) occasionally misses exceptions. Here are some examples: - https://austininnovation.slack.com/archives/C013G4RNJ01/p1763566259371919 - https://austininnovation.slack.com/archives/C013G4RNJ01/p1763560521615079 - https://austininnovation.slack.com/archives/C013G4RNJ01/p1763426345204859 It would be nice to upgrade that utility to see if we can grab errors from these logs. **In Scope** - Update existing enunciator to handle above examples - Use path of least resistance to test that the update worksWorkgroup: DTS, Team: Dev, Need: 2-Should Have, Type: Enhancement, Type: DevOps, Type: Snackoo 🍫2025-11-19T15:37:482026-01-21T17:47:05false364313749525652closedClosedHR > What application are you using? Other / Not sure > Describe the problem. Need Asana access for Bruno M. from my HR team. > How soon do you need this? Soon — Within a week > Is there anything else we should know? Training > Requested By Jennifer W. Request ID: DTS25-129930 Workgroup: HR, Type: IT Support, Team: Tech Services2025-11-19T14:57:092025-12-10T18:41:182025-12-10T18:41:18false21112975, 53838164363970924625642closedClosedOCE > What application are you using? Other / Not sure > Describe the problem. My computer is not connecting to the internet. I took it to the Tech desk at Ben White. > How soon do you need this? Soon — Within a week > Requested By Paul M. Request ID: DTS25-129905 Type: IT Support, Workgroup: OCE, Team: Tech Services2025-11-18T19:21:172025-11-19T17:09:572025-11-19T17:09:57false133022703364014272425650closedClosedTPWWe also need to update the definition of the `project_funding_view` which is used to reporting on bond spending. Goal is to keep the existing columns and their names so the Power BI dataflow is not disrupted. **In Scope:** - Update view so that it considers whether syncing is enabled or not - Similar logic in https://github.com/cityofaustin/atd-moped/pull/1754 - Update existing columns to map to `combined_project_funding_view` **SQL as a starting point (this is old code from some months back)** ```sql -- Drop and recreate view to use new fdu column instead of fund_dept_unit DROP VIEW IF EXISTS project_funding_view; CREATE OR REPLACE VIEW project_funding_view AS SELECT moped_project.project_id, combined_project_funding_view.id AS proj_funding_id, combined_project_funding_view.amount AS funding_amount, combined_project_funding_view.description AS funding_description, combined_project_funding_view.fdu AS fund_dept_unit, combined_project_funding_view.created_at, combined_project_funding_view.updated_at, combined_project_funding_view.source_name AS funding_source_name, combined_project_funding_view.program_name AS funding_program_name, combined_project_funding_view.status_name AS funding_status_name FROM moped_project LEFT JOIN combined_project_funding_view ON moped_project.project_id = combined_project_funding_view.project_id OR (moped_project.ecapris_subproject_id = combined_project_funding_view.ecapris_subproject_id AND moped_project.ecapris_subproject_id IS NOT NULL) WHERE TRUE AND moped_project.is_deleted = FALSE; ```Team: Dev, Need: 1-Must Have, Type: Enhancement, Product: Moped, Workgroup: TPW, Project: Pull eCAPRIS Funding Data2025-11-18T22:00:242026-01-29T17:39:132026-02-24T18:27:51false5697474364010059725649closedClosedOSEOSE has requested some revisions to the new event map for the 2025 Texas A&M Corps parade, which I submitted last week. These are the revisions that we're requested Change the text in the red callout to say CONGRESS BRIDGE CLOSED Change the text in the orange callout to say NORTHBOUND CONGRESS CLOSED Update the start time for the red/orange callouts to 10am. Workgroup: OSE, Type: Map Request, Team: Geo2025-11-18T21:45:072025-11-19T21:44:392025-11-19T21:44:39false188904275364005076725648closedClosedTDS### We are adding a validation to TIA Determination worksheets attachments, to force the applicant to submit an excel file instead of a PDF. > What application are you using? Transportation Development Services Portal > Describe the problem. TIA Determination Worksheets are excel spreadsheets that applicants are expected to download, fill out, and submit We're seeing applicants submit pdfs instead of the excel worksheet we're expecting. > Describe the outcome you'd like to see when this feature is implemented. Folks will only be able to upload excel files > Describe any workarounds you currently have in place or alternative solutions you've considered. We've been emailing applicants telling them to resubmit the excel worksheet. > Is there anything else we should know? N/A > Requested By Manar H. Request ID: DTS25-129920 Impact: 2-Major, Team: Apps, Need: 2-Should Have, Type: Enhancement, Workgroup: TDS, Product: TDS Portal2025-11-18T20:57:112025-11-26T18:36:422025-11-26T18:36:42false49930868, 67915167364000129625647openHR- In our next HR Sprint Review, the emergency mgmt. team would like us to follow-up on whether we still want to use the Time Log module (that helps track emergency mgmt work). - We need to ask Jennifer what her decision is. - This is the After Action Items from that EM tabletop exercise: [https://cityofaustin.sharepoint.com/sites/TPWEmergencyMgmt/Lists/ATPW%20Winter%20Weather%2[…]gIjE2LjAuMTg1MjYuMjA2NjAiLCAiT1MiIDogIldpbmRvd3MiIH0%3D](https://cityofaustin.sharepoint.com/sites/TPWEmergencyMgmt/Lists/ATPW%20Winter%20Weather%20Exercise%20Action%20Items%202025/AllItems.aspx?clickparams=eyAiWC1BcHBOYW1lIiA6ICJNaWNyb3NvZnQgT3V0bG9vayIsICJYLUFwcFZlcnNpb24iIDogIjE2LjAuMTg1MjYuMjA2NjAiLCAiT1MiIDogIldpbmRvd3MiIH0%3D)Workgroup: HR, Team: Apps, Product: Human Resources Portal2025-11-18T20:32:062026-02-27T18:43:35false21112975, 170656233363999015125646closedClosed Ben White ## Device & User Information (first name and last initial, no last names) Tv & Sonia, B ## What's the problem? User has some technical issues connecting to the conference room and contacted me. ## What did you do to resolve the issue User contacted me requesting for help in the Night hawk conference room but informed the team up over there in BW to have a look at it. Matt has already taken care of it and forwarding this to him.Type: IT Support, Team: Tech Services, Type: Hardware Support2025-11-18T20:29:042025-11-18T20:30:202026-01-16T00:41:11false133022703363981947925645closedClosedFinanceDeMarcos is seeking some advise on creating training resources for ProCard users - What tool is best for creating video content? - Is there was a way to get a transcript of an existing video? This is an FSD resource and I like the language they use. I was thinking it would be helpful to have the script available to refer back to when making my own. Workgroup: Finance, Type: Training, Team: Apps, Product: Finance & Purchasing Portal2025-11-18T19:51:062025-11-25T20:02:482025-11-25T20:02:48false21112975, 170656233363976956425644closedClosedSPP > What application are you using? Other / Not sure > Describe the problem. I would like to request an Adobe Creative Cloud account. I need it for my day to day work. If not the entire creative cloud at least the version of Adobe where you can have full functionality (export, organize, fill and sign, etc). This request is supported by the TDM team managers. > How soon do you need this? Flexible — An extended timeline is OK > Is there anything else we should know? I would like this within a month. If there is a monetary fee associated with the license, my team has funds to pay for that > Requested By Briana P. Request ID: DTS25-129915 Type: IT Support, Workgroup: SPP, Team: Tech Services2025-11-18T19:36:162025-11-21T14:29:192025-11-21T14:29:19false235511404363973121625643closedClosedSBO > What application are you using? Other / Not sure > Describe the problem. Matt helped me with the printer > How soon do you need this? Soon — Within a week > Requested By Reiner H. Request ID: DTS25-129910 Type: IT Support, Workgroup: SBO, Team: Tech Services2025-11-18T19:27:092025-11-19T13:05:102025-11-19T13:57:25false133022703363899170625639closedClosedPIO > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. The Dell SupportAssist found 7 software updates that are perhaps needed. I've attached a screenshot. > Describe the outcome you'd like to see when this feature is implemented. Have the updates made if necessary > Describe any workarounds you currently have in place or alternative solutions you've considered. I don't have access to update the computer myself > Is there anything else we should know? Any time is fine - no rush > Requested By Noelle C. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/691c9c6ba6cf6d0a99dcdf5c/screenshot20251118101627.png) (192.8kb) Request ID: DTS25-129895 Workgroup: PIO, Need: 2-Should Have, Type: Enhancement, Team: Tech Services, Product: O3652025-11-18T16:21:112025-11-20T16:51:192025-11-20T16:51:20false235511404363879342525638closedClosedSMD > What application are you using? SMD Data Tracker > Describe the problem. Sometimes mid-project inspection requests appear in Joe Michael's queue, sometimes not. This affects the payments process. > Is there anything else we should know? Please give this one priority. DIJ requested inspection on 10/20 and it never appeared in the queue. Internet Browser: Chrome > Requested By Cathy K. Request ID: DTS25-129890 Workgroup: SMD, Type: Bug Report, Impact: 2-Major, Team: Apps2025-11-18T15:39:102026-01-26T23:37:202026-01-26T23:37:20false61209591363877926725637closedClosedOCE > What application are you using? Other / Not sure > Describe the problem. I'm needing to use two power strips. Matt asked me to submit a ticket. :) > How soon do you need this? Soon — Within a week > Requested By Arielle P. Request ID: DTS25-129885 Type: Other, Workgroup: OCE, Team: Tech Services2025-11-18T15:36:122025-11-19T14:35:572025-11-19T14:35:57false133022703363874753825636closedClosedTDSThe process to push SIF payments data from the EDP to AGOL needs to be published to FME flow and configure to run nightly.Type: Data, Team: Geo, Workgroup: TDS2025-11-18T15:27:482025-11-18T15:34:172025-11-18T15:35:35false80716478363548880425635closedClosedOSEWorkgroup: OSE, Type: Data, Team: Geo, Product: AMANDA, Type: GIS Web Application2025-11-17T23:46:152025-11-17T23:49:282025-11-17T23:49:28false114594205363522310125634closedClosedSUTDOngoing QA/QC support of SUTD's geospatial sidewalk data. There is a considerable backlog of GIS data needing QA/QC within the SUTD sidewalk data. Every week, I expect to spend at least 3 hours if not more providing QA/QC support for the SUTD In-House Projects. There is not any specific deadline for eliminating this backlog, and this is a process which via ongoing GIS support we will eventually aim to complete.Type: Data, Team: Geo, Workgroup: SUTD2025-11-17T21:53:122025-12-05T20:49:512025-12-05T20:49:51false188904275363521909525633closedClosedThis is a weekly recurring ticket for ongoing GIS QA/QC support for SMD for keeping their data up-to-date. Regular QA/QC of the sign asset GIS data, maintained by SMD. As the quantity of incoming sign asset data varies, the level of work and amount of time spent also varies. Generally, I tend to spend anywhere from 8 to 25 hours performing signs GIS QA/QC. Lately I have been focused on clean-up of the signs parking data quite extensively so that we can derive a more useful reference dataset concerning maintenance of the parking inventory dataset, which I provide QC support for in assistance to Ryan P.Type: Data, Team: Geo, Project: DTS GIS QC Support for SMD, Product: Signs GIS QA/QC Support2025-11-17T21:51:452025-12-05T20:49:562025-12-05T20:49:56false188904275363520917525632closedClosedIn order to aid with managing and reducing the backlog of GIS QA/QC needed for PE's ACRI Parking Inventory data, I am providing limited support in helping review sign specifications actuals data and making necessary updates to the parking inventory layers. In coordination with Ryan P., Grant and I are going to be going through the data in a reverse chronological order, starting from December 2023 toward January 2020. I am currently wrapping up reconciles with the December 2023 signs_specifications install / replaces and will be working on October 2023 this week. Type: Data, Team: Geo, Project: Parking Inventory2025-11-17T21:48:532025-12-05T20:50:012025-12-05T20:50:01false188904275363510249025631closedClosedHR > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. Hi - anytime my computer times out, or has to use any Microsoft applications, i have to get a Microsoft authentication number. I will be at BW tomorrow if anyone can help me with this please. > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? Having to keep doing Microsoft authentication directly from Microsoft and not the app, it really taking up a lot of productive time. I will be at Ben White tomorrow if any IT person is there and can help please. > Requested By Karen C. Request ID: DTS25-129880 Workgroup: HR, Type: IT Support, Impact: 1-Severe, Team: Tech Services, Product: O3652025-11-17T21:12:092025-12-03T17:20:412025-12-03T17:20:42false164183211363476431125630closedClosedUtilities & Structures > What application are you using? Other / Not sure > Describe the problem. For Matt M Add an additional IPAD to my workgroup. BRUTM > How soon do you need this? Soon — Within a week > Requested By Patricia M. Request ID: DTS25-129875 Workgroup: Utilities & Structures, Team: Tech Services, Type: Hardware Support2025-11-17T19:36:372025-12-12T15:16:332025-12-12T15:18:36false133022703319381895223403closedClosedTED > What application are you using? ArcGIS > Describe the problem. I have lost access to my account and am unable to login as I do not remember any of my info. > How soon do you need this? Soon — Within a week > Requested By Shelby S. Request ID: DTS25-125810 Workgroup: TED, Type: IT Support, Team: Geo2025-07-01T21:06:122025-07-02T15:09:112025-07-02T15:09:11false80716478363466291225628closedClosedOSE > What application are you using? AMANDA > Describe the problem. Please add Jessie Morris and Asad Kahn to the list for the SPOON and FORK reports > How soon do you need this? Flexible — An extended timeline is OK > Requested By Michael S. Request ID: DTS25-129870 Workgroup: OSE, Type: Other, Product: AMANDA, Provider: LaunchIT, Team: AMANDA2025-11-17T19:09:082025-12-23T15:41:412026-02-25T17:11:14false49930868, 51717169, 63309637363457105525627closedClosedSBO > What application are you using? Other / Not sure > Describe the problem. For Matt M, install Adobe Pro. > How soon do you need this? Soon — Within a week > Is there anything else we should know? I need to edit PDF doc's > Requested By Patricia M. Request ID: DTS25-129865 Type: Other, Workgroup: SBO, Team: Tech Services2025-11-17T18:42:102025-11-20T13:47:162025-11-20T13:47:35false133022703363453070925626closedClosedCSD## Original Request > What application are you using? Other / Not sure > Describe the problem. Please update art box program Knack page to reflect that ATD is now ATPW. > How soon do you need this? Flexible — An extended timeline is OK > Requested By Anne M. Request ID: DTS25-129860 ## DTS Notes Link to page in Knack: https://atd.knack.com/smart-mobility#artbox/ ### A/C - [x] [Artbox Program Application page](https://atd.knack.com/smart-mobility#artbox/) is updated to reflect that ATD is now ATPW. - [x] The "Artbox Program Application submitted" email sent to applicants is subject line and signature is updated (see new language below). ### "Artbox Program Application submitted" email updates Subject line: Artbox Program Application submitted Signature: Community Services Division Type: Other, Team: Apps, Workgroup: CSD2025-11-17T18:30:372025-11-24T16:12:152025-11-24T16:12:27false7612723, 100615928363433908225625closedClosedSBO > What application are you using? Human Resources Portal > Describe the problem. Knack SBO Time & Attendance Application The Central District iPad is not working. I cannot log into the Central District Knack account on the Time & Attendance iPad because Chrome is unresponsive. I tried restarted the iPad and closing Chrome and opening again. > Website Address https://atd.knack.com/hr#employee-log/ Internet Browser: Chrome > Requested By Greg G. Request ID: DTS25-129855 Type: Bug Report, Impact: 2-Major, Product: Human Resources Portal, Workgroup: SBO, Team: Tech Services2025-11-17T17:42:162025-11-19T14:31:412025-11-21T13:18:20false133022703, 164183211363425224425624closedClosedFinance > What application are you using? Other / Not sure > Describe the problem. My webcam does not work. I would like the driver installed so that I can use the webcam with teams. > How soon do you need this? Flexible — An extended timeline is OK > Requested By Terence P. Request ID: DTS25-129850 Workgroup: Finance, Type: IT Support, Team: Tech Services2025-11-17T17:15:272025-11-19T12:57:222025-11-19T12:57:22false68443907363425218525623closedClosedOCE > What application are you using? Other / Not sure > Describe the problem. Hardware support needed. Laptop was unable to connect to external screens. > How soon do you need this? Unsure > Requested By Jelani M. Request ID: DTS25-129845 Type: IT Support, Workgroup: OCE, Team: Tech Services2025-11-17T17:15:262025-11-17T19:32:102025-11-17T19:32:10false138721851363424622625622openCTM is updating Maximo interface to MAS9, date is currently TBD, however expected within the next few months. In efforts to support SBO Maximo users, DTS Maximo team will update the current Gitbook training resources to have the updated Mas9 imagines. This effort will mainly be to duplicate the current Gitbook imagines only, not the content. @ReneVarg25 will begin duplication efforts as we prepare for the official rollout. [READ ONLY_PUBLIC LINK](https://atd-dts.gitbook.io/maximo-help-guides) [Edit Link](https://app.gitbook.com/o/-LzDQOVGhTudbKRDGpUA/s/QMuMrK3UWgrwcodLRmTg/)Type: Documentation, Product: Maximo, Team: Maximo2025-11-17T17:13:452026-01-26T16:47:36true133040608363422952425621closedClosedSBO > What application are you using? Maximo > Describe the problem. Donnie Watson need a myfi for his computer. > How soon do you need this? Flexible — An extended timeline is OK > Requested By Marcos V. Request ID: DTS25-129840 Type: Other, Product: Maximo, Workgroup: SBO, Team: Tech Services2025-11-17T17:09:102025-11-21T17:26:332025-11-21T17:26:33false68443907, 133022703, 138721851363422946725620closedClosedSBO > What application are you using? Maximo > Describe the problem. I have an employee, Malachi Earls ID#10201123, that I need him to be entered into Maximo; under Labor and Tools. > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? I need this done immediately, due to justifying his labor work for the day thank you. > Requested By Lionel C. Request ID: DTS25-129835 Type: IT Support, Impact: 1-Severe, Product: Maximo, Workgroup: SBO2025-11-17T17:09:092025-11-17T20:46:262025-11-17T20:46:26false133040608363412444525619closedClosedOOD- In PR system, people aren't identifying a purchase that is over the CM limit. Capital Contracting Office isn't notifying TPW that they have an RCa so it can be entered in App. Capital Projects department isn't notifying TPW that they have an RCA so it can be entered in App. - Question: Good morning all, I was thinking of something that could prevent the issues of staff not submitting items in Knack. Erin, could a PR not be processed unless there is an RCA in Knack? hmmm, I would need to defer to DTS to see if there is some code or something to change those PR requests to error out. I don't know how Knack PR would then know if you've created an RCA though. The finance reviewer would have to check the RCA app when they get items over the City Manager limitWorkgroup: OOD, Team: Apps, Type: Enhancement, Product: Office of the Director Portal2025-11-17T16:43:362026-01-06T18:11:052026-01-06T18:11:05false21112975, 170656233363383174625618closedClosedAMD > What application are you using? ArcGIS > Describe the problem. Please hardcode the signal engineer area for the following signals. Cannot edit field in location or signal details. ALL SIGNAL IDs BELOW: NORTHEAST AREA 4153 4152 1181 1175 > How soon do you need this? Soon — Within a week > Is there anything else we should know? Soon - pulling data for PMs > Requested By Allyson R. Request ID: DTS25-129830 Workgroup: AMD, Type: Data, Team: Geo2025-11-17T15:31:132025-11-24T15:36:072025-11-24T16:01:54false80716478363376264125617openDTS## Training for Selected Geo SPOC to Help Manage Geo EDP/ODP Assets * Resource: **[Required Training for Upgraded Permissions on the Enterprise Open Data Platform](https://cityofaustin.sharepoint.com/sites/CTM/TEAMSITES/EADS/EODP/SitePages/Required-Training-Publishers.aspx)** (SharePoint) ### Steps - [ ] Determine who will complete the Open Data Training from Geo team/among the Geo SPOCS, then the selected person will: - [ ] Create Tyler University Account - [ ] Complete required course for an upgrade to User role (automatic role is Guest) - [ ] Notify @KaroEngstrom when course and complete and share a screenshot from your Tyler U account showing completed courses: Karo will request the account upgrade for you. Workgroup: DTS, Team: Geo, Team: Apps, Type: Open Data, Product: Open Data Platform2025-11-17T15:14:062026-02-02T19:47:30false80716478, 114594205363375510725616closedClosedDTS# Mon 11/17/25 * ATS has GIS-related open data assets requiring department transfer * Fri 11/14/25 @dianamartin @KaroEngstrom and @ATD-ZachB attended a meeting by ATS Enterprise Open Data team to discuss ### Agenda: Welcome/Overview (5-10 min) * Quick Intro to the Enterprise Open Data Platform ([https://datahub.austintexas.gov](https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fdatahub.austintexas.gov%2F&data=05%7C02%7CKaro.Engstrom%40austintexas.gov%7C2d1e3eec56c9484a54b008de230090a0%7C5c5e19f6a6ab4b45b1d0be4608a9a67f%7C0%7C0%7C638986682824591728%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=v3PQVg%2Bt%2FLUEgxzhHc6Y3tBPCAH4JHwWwwWjsAUzXPw%3D&reserved=0)) (5 min) * Asset Transfer Process Overview (15 min) * Departmental Open Data Liaisons and GIS SPOCS to review the list of proposed transfers * New Departmental GIS EDP Owner Teams for GIS-related assets (with Liaisons and GIS SPOCS as members) GIS SPOCS getting onboarded to the Enterprise Data Platform (EDP - City Data Hub - [https/datahub.austintexas.gov]https//datahub.austintexas.gov) * Getting Upgraded Platform Permissions * Assets will be transferred once full process and assets are reviewed and approved by receiving department * GIS Open Data Asset List Overview (10 min) – Attached, Provided by ATS GIS Team * Who to reach out to for support or questions: Roxanne P. and Cheryl V. For questions about the Enterprise Open Data Platform – [EnterpriseOpenDataPlatformTeam@austintexas.gov](mailto:EnterpriseOpenDataPlatformTeam@austintexas.gov) ## DTS Notes * Only four assets listed for us * These may have ESRI connectors on them which we would likely want to replace with something we control (rather than ATS) * Geo SPOC or backup SPOC needs to take open data training and get upgraded to user role * Then we can determine the next steps and request transfer ## Next Steps (@KaroEngstrom will create subissues for these) * [Complete Geo SPOC Open Data Training](https://github.com/cityofaustin/atd-data-tech/issues/25617) * Request Account Upgrade to User * Determine Ownership and Updating of the Geo ODP Assets * Request Transfer of Geo ODP Assets - [RITM0361395](https://atx.servicenowservices.com/esc?id=ticket&table=sc_req_item&sys_id=8cf4a49e971dba500eacb247f053af56&view=sp)Workgroup: DTS, Team: Geo, Team: Apps, Type: Open Data, Product: Open Data Platform2025-11-17T15:12:522025-11-21T14:09:242025-11-21T14:09:24false21112975, 100615928363354703625615closedClosedHR > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. Reference ticket REQ#259070. Some software is accepting the new email and sign on. Some not. Especially AIMS, and logging into the computer and UKG to do my time card. I really need into AIMS for cases. > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? Need to be able to work on cases > Requested By Karen C. Request ID: DTS25-129825 Workgroup: HR, Type: IT Support, Impact: 1-Severe, Team: Tech Services, Product: O3652025-11-17T14:21:122025-12-02T14:20:592025-12-02T14:21:00false164183211363179550725614closedClosedSUTD > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. My spell check wasn't working on Word, so I tried to repair the installation. Ended up uninstalling office. Please help with a clean install of Word as soon as able. Thank you! > Is there anything else we should know? You can call me on Teams or cell phone at 512-484-3160 Thank you! Internet Browser: Chrome > Requested By Justin N. Request ID: DTS25-129820 Type: Bug Report, Impact: 2-Major, Workgroup: SUTD, Product: O3652025-11-17T05:24:112025-11-17T20:27:582025-11-17T20:27:58false235511404363112437625613closedClosedROW > What application are you using? Other / Not sure > Describe the problem. My REVU subscription has expired > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? I cannot markup or complete TCPs, in other words, I can't work > Requested By Ruben S. Request ID: DTS25-129815 Workgroup: ROW, Type: Other, Impact: 1-Severe, Team: Tech Services2025-11-16T20:57:082025-11-17T15:55:432025-11-21T13:18:53false68443907362739223825612closedClosedTED > What application are you using? Other / Not sure > Describe the problem. My Bluebeam is asking me for a Serial number. I contacted Matt and he asked for me to submit a ticket. Please send to him > How soon do you need this? Soon — Within a week > Requested By Caitlin D. Request ID: DTS25-129810 Workgroup: TED, Type: IT Support, Team: Tech Services2025-11-14T22:27:102025-11-17T18:08:232026-01-16T00:38:16false133022703362727435925611closedClosedUrban ForestrySend Urban Forestry inspectors weekly proactive inspections report via Teams - [x] Thursday afternoon/Friday morning - Pull inspector report from from the ArcPro `Master_Forestry_Routine_Tasks` Project - G:\ATD\ATD_GIS\DTS_GIS_Workgroup_Support\DTS_Forestry\Master_Forestry_Routine_Tasks - [x] From sidewalk inspections map, pull 2nd and 3rd inspection tables for each inspector separately - [x] Copy table and paste into excel - then copy again - [x] Paste into Teams chat with each inspector separately 🎉 🎉 🎉 Team: Geo, Type: Reports, Workgroup: Urban Forestry2025-11-14T21:42:592025-11-14T21:43:342025-11-14T21:43:34false142338538, 159822635362712318225610openTPWDiana DTS Robin has been emailing us about our renewal in December. We have been using the product for a couple of years since the pandemic return to work initiative. We have 5 locations that most users hotel from, however, there are only 3 locations that are very popular and the usability of the platform may not be high. Peggy suggested another solution? I'm exploring that solution so that we can save money and pay for other things with a larger return on investment. Team: Apps, Type: Testing, Workgroup: TPW2025-11-14T20:51:132026-01-27T14:45:06false21112975362172165225579closedClosedOCE St Elmo ## Device & User Information (first name and last initial, no last names) Laptop/ Display ## What's the problem? User says his display went down suddenly and shows completely a black screen ## What did you do to resolve the issue Have checked the system and see that the updates need to be made, did an download and assist installation but it didn't let me in. Later i restarted the system, then realized that the issue was with the system itself. The users are currently using their old systems of Panasonic and told the user to swap out with another system or contact the company to swap out with a new pin.Type: IT Support, Workgroup: OCE, Team: Tech Services, Type: Hardware Support2025-11-13T15:37:392025-11-14T14:37:062026-01-16T00:41:08false133022703362698953425609closedClosedAMDWORK_REQUESTED_BY field is missing several multiple choice options that are being used in the field currently. One of the missing drop downs is `311` which we need to complete #25129. We also noticed that `MMC` is defaulted on work orders and this is a problem because over 10,000 work orders not created from the MMC has this as the requested by. Exported the records that have requested by options that are not currently in the drop down: total of 28,767 records with this issue - Add these missing multi-choice options: - TMC/KITS - COA Staff - 311 - Non-COA Agency - Social Media - Modify existing records with old requested by options to the newly added one - Anything flagged as `311 Customer Service Request (CSR)` -> update to `311` - Anything flagged as `Austin Transportation Staff` -> Update to `COA Staff` - Anything flagged as `MMC` -> Update to `TMC/KITS` - WORK_REQUESTED_BY is MMC and tmc_issue connection is blank: 10,533 change to `COA Staff` - WORK_REQUESTED_BY is MMC and tmc_issue connection is not blank change to `TMC/KITS` - Check that no records have `311 Customer Service Request (CSR)`, `Austin Transportation Staff`, and `MMC` & delete those multi-choice options Workgroup: AMD, Team: Apps, Type: Enhancement, Product: AMD Data Tracker2025-11-14T20:00:412026-01-07T16:01:222026-01-07T16:01:22false67915167362694705225608openTDS`This is an epic; we track work on the sub-issues. ` **Next Steps:** - [ ] Amanda development - [ ] Update ETL - [ ] Update dashboardType: Enhancement, Workgroup: TDS, Product: AMANDA, Provider: LaunchIT, Team: AMANDA, Project: SIF Dashboard PH22025-11-14T19:45:582026-04-07T17:33:20true49930868362691808925607closedClosedOSE > What application are you using? ArcGIS > Describe the problem. Hi! Looking to secure a map of the route for Spurs International Half Marathon - route will be the same as 2025 so attached a map for reference and times. Spurs International Half Marathon (formerly Austin International Half Marathon) Date: Sunday, January 18, 2026 ROW ID: 13489267 Thanks! Always happy to help with any questions :) > How soon do you need this? Soon — Within a week > Is there anything else we should know? To add to the ACE website > Requested By Allison Z. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/6917610417320de2df13fdfb/map_closures_v.2_austininternationalhalf_20241230.pdf) (1.59mb) Request ID: DTS25-129805 Workgroup: OSE, Type: Map Request, Team: Geo2025-11-14T19:36:132025-11-18T22:35:072025-11-18T22:35:07false114594205, 188904275362691095225606closedClosedSBOST. ELMO ## Device & User Information (first name and last initial, no last names) Monika ## What's the problem? We need to find Avaya Parts to provide to a customer ## What did you do to resolve the issue Type: IT Support, Type: Mobile Device Support (MDM), Workgroup: SBO, Team: Tech Services, Type: Hardware Support2025-11-14T19:34:012025-11-14T20:05:232026-01-16T00:51:27false133022703362674016125605closedClosedSBOBEN WHITE ## Device & User Information (first name and last initial, no last names) ## What's the problem? The device is located at Cameron and needs to be brought to Ben White. ## What did you do to resolve the issue Type: IT Support, Type: Mobile Device Support (MDM), Workgroup: SBO, Team: Tech Services, Type: Hardware Support2025-11-14T18:40:052025-11-24T13:22:572025-11-24T13:22:57false164183211362673473625604closedClosedVZSince we did https://github.com/cityofaustin/atd-data-tech/issues/25004, we need to update the extant person matching trigger in the DB to set `person_match_attributes` and `person_match_score`.Team: Dev, Workgroup: VZ, Type: Enhancement, Product: Vision Zero Crash Data System, Project: Enhanced Vision Zero Data2025-11-14T18:38:182025-12-09T17:36:502025-12-09T17:36:50false14793120362666596425603closedClosedAMD > What application are you using? AMD Data Tracker > Describe the problem. Need access to inventory module under inventory tab, specifically TK button. > How soon do you need this? Soon — Within a week > Requested By Gerardo Z. Request ID: DTS25-129800 Workgroup: AMD, Type: Other, Team: Apps, Product: AMD Data Tracker2025-11-14T18:15:262026-02-20T19:41:472026-02-20T19:41:47false61209591362662482525602openEmergency Management > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. Looking to create a new permission for the ATPW Emergency SharePoint site (https://cityofaustin.sharepoint.com/sites/TPWEmergencyMgmt). This group should only be ATPW employees with read access. I know I can add this group to the SharePoint site but would like to talk through a couple of questions. Can everyone be added without receiving an email about it? Could we add the group TPW Employees as visitors? Will a duplicate entry for a member or owner in the attached list cause issues? > How soon do you need this? Soon — Within a week > Requested By Kristin B. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/69176d5617320de2df7a7773/atpw_em_member_adds.txt) (33.86kb) Request ID: DTS25-129795 Type: IT Support, Team: Apps, Type: O365, Workgroup: Emergency Management2025-11-14T18:00:482026-01-16T21:35:21false100615928362661299225601closedClosedFinance > What application are you using? Finance & Purchasing Portal > Describe the problem. On the Help page under Service Requests, when I click on the "Important Reference Notes" link, the page is not found. It works when I select it from another SR help page, but not directly from the landing help page. Maybe I need to refresh something? > Website Address https://atd.knack.com/finance-purchasing#help/ Internet Browser: Chrome > Requested By Rochelle C. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/69176cd4915edb0167db6695/screenshot20251114115109.png) (8.44kb) Request ID: DTS25-129790 Workgroup: Finance, Type: Bug Report, Impact: 3-Minor, Team: Apps, Product: Finance & Purchasing Portal2025-11-14T17:57:092025-11-18T16:08:502025-11-18T16:08:50false21112975, 170656233362655909325600closedClosedUrban ForestryUsername: , KC Device Serial Number: FPJV92YXM0 Profile: Urban Forestry Location: KRAMER, CAMERON - 8700/8900, PDC, TOWNVIEW, RIO, OTC, TOOMEY, BOP, ST. ELMO, DALTON, BEN WHITE -------------------Before doing anything ensure that both the device and case are labeled---------------------- Send message "We need to migrate your Apple devices to a new system, which will require a factory reset. Please make sure to back up your data beforehand. When would be a convenient time next week for you to turn in one of your devices?" Steps to move the Device from Airwatch to Intune: 1. Send a ticket to CTM to have Device created in Intune include Serial number and Profile 2. unenroll the Device from airwatch . Log into Airwatch and look the device up (it might be under TPW, ATD, PWD, CIO) 3. Under more actions tab select "Enterprise Wipe" ensure that the "Prevent reenrollment" is checked (The city apps should disappear) 4. reset the device A,. Place one of the ipads used to mirror the client ipad next to the client ipad B. Follow the prompts t if it asks you to log in again the device is still in Airwatch C. One the device is set up have the user log into company portal. Type: Operations, Type: Mobile Device Support (MDM), Workgroup: Urban Forestry, Team: Tech Services2025-11-14T17:41:142026-01-16T17:29:122026-01-16T17:29:12false133022703, 164183211362654352625599closedClosedUrban ForestryUsername: , KC A Device Serial Number: LQQQJH9XMR Profile: Urban Forestry Location: KRAMER, CAMERON - 8700/8900, PDC, TOWNVIEW, RIO, OTC, TOOMEY, BOP, ST. ELMO, DALTON, BEN WHITE -------------------Before doing anything ensure that both the device and case are labeled---------------------- Send message "We need to migrate your Apple devices to a new system, which will require a factory reset. Please make sure to back up your data beforehand. When would be a convenient time next week for you to turn in one of your devices?" Steps to move the Device from Airwatch to Intune: 1. Send a ticket to CTM to have Device created in Intune include Serial number and Profile 2. unenroll the Device from airwatch . Log into Airwatch and look the device up (it might be under TPW, ATD, PWD, CIO) 3. Under more actions tab select "Enterprise Wipe" ensure that the "Prevent reenrollment" is checked (The city apps should disappear) 4. reset the device A,. Place one of the ipads used to mirror the client ipad next to the client ipad B. Follow the prompts t if it asks you to log in again the device is still in Airwatch C. One the device is set up have the user log into company portal. Type: Operations, Type: Mobile Device Support (MDM), Workgroup: Urban Forestry, Team: Tech Services2025-11-14T17:36:322026-01-16T14:20:592026-01-16T14:20:59false164183211362628646225598closedClosedDTS > What application are you using? ArcGIS > Describe the problem. Austin New Year ACE Road Closure Map. > How soon do you need this? Flexible — An extended timeline is OK > Is there anything else we should know? December 5th > Requested By Michael L. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/6917569044765843ef341e48/tcp_draft_austinsnewyear_20251031.pdf) (3.57mb) Request ID: DTS25-129785 Workgroup: DTS, Type: Map Request, Team: Geo2025-11-14T16:21:112025-11-20T17:11:012025-11-20T17:11:01false114594205, 188904275362613114225597closedClosedThis week I have been working on QA/QC of the parking inventory data, going through sign specifications for the month of Dec 2023. I am finished with December 2023 and am moving on to work on October 2023, since Grant has been assigned the month of November, 2023. Since I have done a lot of work to improve the sign assets parking data, I am leveraging this as a tool which has certainly helped a lot with the Parking QC. I aim to give a demo for using the sign asset data over the signs_specifications to Ryan P for our next sync-up.Type: Data, Team: Geo, Project: Parking Inventory2025-11-14T15:40:552025-11-17T21:46:182025-11-17T21:46:18false188904275362611954825596closedClosedSMDThis week I have mostly been focused on refining and applying widespread standardization of attributes amongst parking related data, updating codes to the correct MUTCD codes, and making this data more consistent and easily queried within the dataset, as I am trying to refine our parking-related data so that we can use it directly in our QA/QC of the Parking Inventory data.Workgroup: SMD, Type: Data, Team: Geo, Project: DTS GIS QC Support for SMD2025-11-14T15:37:092025-11-17T21:46:132025-11-17T21:46:13false188904275362609399025595closedClosedThis is a reminder to reconcile the Council District map project with the updated and fixed annotations I did for that map, as well as uploading the layout file with the updated symbology.Team: Geo2025-11-14T15:29:442025-11-19T22:50:472026-01-16T15:53:34false188904275362608430925594closedClosedPIO > What application are you using? Other / Not sure > Describe the problem. I need access to Formstack for an upcoming project. > How soon do you need this? Soon — Within a week > Requested By Dana H. Request ID: DTS25-129780 Workgroup: PIO, Type: IT Support, Team: Apps, Provider: ATS2025-11-14T15:27:122025-11-14T16:09:432025-11-21T13:19:44false37249039362607252425593closedClosedOSE > What application are you using? ArcGIS > Describe the problem. OSE Experience builder conflict vier is pulling old parking data from 2024. We need the parking information to be UpToDate. Please send request to Zach B > How soon do you need this? Soon — Within a week > Is there anything else we should know? Please as soon as possible fix. It can get it tested. > Requested By Kris N. Request ID: DTS25-129775 Workgroup: OSE, Type: Data, Team: Geo, Type: GIS Web Application2025-11-14T15:24:092025-11-19T16:58:142025-11-19T16:58:14false114594205362588863425592closedClosedSBO > What application are you using? Other / Not sure > Describe the problem. Good morning, I have Oscar R's Laptop (he's retiring) I need it refreshed or erased whatever yall do lol then re assigned to a new supervisor Michael H I also have an iPad to turn in > How soon do you need this? Soon — Within a week > Requested By John P. Request ID: DTS25-129770 Type: IT Support, Workgroup: SBO, Team: Tech Services, Type: Hardware Support2025-11-14T14:36:112025-11-20T13:55:322025-11-20T13:55:43false68443907362281263525591openROW# BLOCKED BY #26023 ### DESCRIPTION: As a UC Team member, I want the Priority field on the existing & new UC folders to auto set via weekly batch job based on the length in Awaiting Update Status so that UC Folders pending customer actions can be tracked and managed accordingly. ### FOLDERS/SUBTYPES/WORKTYPES: 1. UC/All Subtypes/ All Worktypes ### ACCEPTANCE CRITERIA: 1. Create a Weekly Batch Job that runs on all UC folders (all Subtypes and Worktypes) with Status = "Awaiting Update" and "Resubmittal Incomplete" (replacing Awaiting Update in the future #26023). 2. When the batch job runs, update the PRIORITY field value based on the criteria mentioned below. - (Isabell to confirm the exact # of days criteria for each priority once finalized by Christopher and her.) - Priority 1 - Currently in Review. Pending customer action up to 1 year. No action. - Priority 2 - Haven't received a plan 1 year, 1 day - 2 years. *Call applicant to verify status and contact info? No longer a conflict? - Priority 3 - Haven't received a plan in 2 years, 1 day. *Call applicant to withdraw case. 3. Job Batch must run on the weekend (Day and Time?) 4. Query all UC cases in Awaiting Update Status. _______________________________________________________________________________________________________________________________________ > What application are you using? AMANDA > Describe the problem. ## Title: New special status and report for UC cases with plan submittals exceeding 6 weeks ## Description: 1. The UC Team would like a special status created for UC cases that have been in plan submittal or resubmittal status for longer than 6 weeks. 2. Additionally, the team requests a report that identifies all UC cases meeting this condition so it can be used for UC escalations and reviewed by division directors. ### Details: - **Applies to**: UC cases - **Trigger**: When a plan submittal or resubmittal has exceeded 6 weeks without progress - **Action**: - Automatically or manually move the case into a special status (e.g., “UC Escalation – Plan Delay”) - Include the case in a report that lists all delayed UC cases for director review - **Intended use**: To support timely tracking and escalation of UC cases delayed in plan submittal/resubmittal ### Key stakeholders: - Chris N., Isabell P., Jaclyn L. > How soon do you need this? Soon — Within a week > Requested By Russell B. Request ID: DTS25-129765 Workgroup: ROW, Type: Other, Product: AMANDA, Team: AMANDA2025-11-13T21:00:342026-03-10T11:52:33false49930868, 63309637, 167787744362270975225590closedClosedSBO > What application are you using? Maximo > Describe the problem. Maximo is not allowing me to leave log notes. I cannot use the feedback function to send the SR back to 311. Internet Browser: Chrome > Requested By Colton S. Request ID: DTS25-129760 Type: Bug Report, Impact: 2-Major, Product: Maximo, Team: Maximo, Workgroup: SBO2025-11-13T20:27:092025-11-13T20:33:422025-11-13T20:33:42false133040608362266037325589closedClosedVZ### Prior to Release - [x] Schedule release party - John - [x] Advise users of downtime - John - [x] Select a release name - Rose - [x] bump VZE and VZV package versions in the `main` branch - John - [ ] run `npm update --save` and check `npm outdated` for major version updates that need to be prioritized - [x] Do [VZE testing](https://github.com/cityofaustin/vision-zero/blob/main/editor/testing.md) and VZV testing - John - [x] Cut release branch - John - [ ] Refine [release notes](https://github.com/cityofaustin/atd-vz-data/releases/) Rose + John ### Release/Deployment Steps - [x] let users know maintenance is starting - John - [x] [snap database in RDS](https://docs.aws.amazon.com/AmazonRDS/latest/UserGuide/USER_CreateSnapshot.html) - Rose - graphql-engine version bumps - Rose - [x] local dev docker compose and db-docs docker compose to [latest available Hasura version](https://github.com/hasura/graphql-engine/releases) - [x] staging ECS task definition to [latest available Hasura version]~(https://github.com/hasura/graphql-engine/releases) - [x] production ECS task definition to previous staging version ☝️ - [x] merge to prod after ECS clusters update - John - [ ] create an issue to release next version of Vision Zero - [ ] login into all three CRIS extract accounts to keep them active - [ ] Email CRIS to let them know we logged in - [x] Backfill person match attributes and score - [x] Backfill patient injury severity - see https://github.com/cityofaustin/vision-zero/pull/1907 - [ ] Send out release notes - John [Release Management Process gitbook](https://app.gitbook.com/o/-LzDQOVGhTudbKRDGpUA/s/-LzDGg7hKQ_fUjXnzGGx/product-ops/release-management-process) Team: Dev, Workgroup: VZ, Type: DevOps, Product: Vision Zero Crash Data System2025-11-13T20:09:342026-01-09T17:27:012026-01-09T17:27:01false14793120, 67130963362259656525588closedClosedMobility Services > What application are you using? Other / Not sure > Describe the problem. I would like to have our SharePoint updated to reflect the new look of the city logo. Here is the website that is connected to our SharePoint. If possible, also, can we change it from VFH&RPP to Mobility Services Division? https://cityofaustin.sharepoint.com/sites/VFHandRPP > How soon do you need this? Flexible — An extended timeline is OK > Requested By Paul B. Request ID: DTS25-129755 Team: Apps, Type: O365, Workgroup: Mobility Services, Type: Sharepoint, Project: City Brand Application2025-11-13T19:51:092025-11-14T18:14:192026-01-15T05:32:47false21112975, 100615928362243223325587closedClosedSBO > What application are you using? Maximo > Describe the problem. I am unable to save work or change the status of the work order. Once I enter the log, it will not let me save anything after that point. A log must be entered to process 4-comp work orders. I can change the status before doing the log, but once I enter a log, it stops all saving of progress. > Is there anything else we should know? Nothing further > Website Address https://austintexas.mro.com/maximo/ui/?event=loadapp&value=sbo_wotrk&uisessionid=90&_tt=qtde68l35ja301tuitqf9o76li Internet Browser: Internet Explorer > Requested By Anthony M. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/69162a0c147c620c9204898e/screenshot20251113124926.png) (80.04kb) Request ID: DTS25-129750 Type: Bug Report, Impact: 1-Severe, Product: Maximo, Team: Maximo, Workgroup: SBO2025-11-13T19:00:332025-11-17T17:06:152025-11-17T17:06:15false133040608362165839525578closedClosedDistrict Maintenance > What application are you using? Maximo > Describe the problem. Maximo is down. > How soon do you need this? Urgently — Critical that this is addressed today > Requested By Shon J. Request ID: DTS25-129730 Type: Bug Report, Impact: 1-Severe, Product: Maximo, Team: Maximo, Workgroup: District Maintenance2025-11-13T15:21:112025-11-13T16:57:272025-11-13T16:58:50false133040608, 134445095362164746225577closedClosedOCE > What application are you using? Other / Not sure > Describe the problem. Trying to update a chart and Visio. The lines are not connecting. Internet Browser: Edge > Requested By Floyd B. Request ID: DTS25-129725 Type: IT Support, Type: Bug Report, Impact: 1-Severe, Workgroup: OCE, Team: Tech Services2025-11-13T15:18:092025-11-14T14:00:102025-11-14T14:00:10false68443907, 133022703362236902925586closedClosedROW### INC0536339 Submitted to ATS > What application are you using? AMANDA > Describe the problem. ## Title: Internet user unable to upload attachments after being added as coapplicant or contact – RSN 13426091 (“Other City Departments” subtype/worktype) ### Description: For RSN 13426091, the customer Austin Bridge and Road no longer employs the original internet user/applicant (RSN 5868482). The new internet user was added as the coapplicant (RSN 5921809), and their internet user (RSN 5920964) was made the parent for the coapplicant record. However, the new internet user does not have the ability to upload attachments to the permit, even after being linked to it. The same issue occurs when the people record is listed as a contact and the new internet user is made the parent — the user still cannot upload attachments. According to Kim P., this is a known issue for the “Other City Departments” subtype/worktype. ### Impact: This issue prevents permit applicants from uploading required documents, causing delays in permit issuance. Staff must manually handle emailed attachments via PLA, which differs from how other permit subtypes/worktypes function. ### Request: Please investigate and correct the issue preventing new internet users (coapplicants or contacts) from uploading attachments under the “Other City Departments” subtype/worktype. > Website Address https://amanda.austintexas.gov/backoffice/core/home.zhtml# Internet Browser: Chrome > Requested By Russell B. Request ID: DTS25-129745 Workgroup: ROW, Type: Bug Report, Impact: 2-Major, Product: AMANDA, Provider: ATS, Team: AMANDA2025-11-13T18:42:092025-12-19T16:13:162025-12-19T16:13:17false49930868, 63309637362229967125585closedClosedOCE > What application are you using? AMANDA > Describe the problem. Need license for Amanda > How soon do you need this? Soon — Within a week > Requested By Arielle P. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/6916215e0ee50b3bcb18ebd5/new_tpw_dts_v7_amanda.docx) (51.36kb) Request ID: DTS25-129740 Type: IT Support, Product: AMANDA, Workgroup: OCE, Team: AMANDA2025-11-13T18:21:102025-12-09T18:37:042025-12-09T18:37:17false49930868, 63309637362219073825584closedClosedCSD > What application are you using? Other / Not sure > Describe the problem. I need an administrator to install the ArcGIS for AutoCAD plugin, to enable me to easily georeference with our Nearmap Web Map Tile layer and bring other data layers in. https://www.esri.com/en-us/arcgis/products/arcgis-for-autocad/overview > How soon do you need this? Soon — Within a week > Is there anything else we should know? Before the end of the week, because it is a blocker for my main project. > Requested By Nur S. Request ID: DTS25-129735 Type: IT Support, Workgroup: CSD, Team: Tech Services2025-11-13T17:45:312025-11-13T18:39:132025-11-13T18:39:13false68443907, 133022703362218311525583closedClosedOCE, SBO ## Device & User Information (first name and last initial, no last names) ## What's the problem? Please meet with Floyd on 11-19 @8AM to move the EOC equipment to a new room ## What did you do to resolve the issue Workgroup: OCE, Workgroup: SBO, Team: Tech Services, Type: Hardware Support2025-11-13T17:43:022025-11-20T14:56:462026-01-16T00:41:09false133022703362210966325582openSMDWhen requesters request retirement and custom sign requests, they select their department. The department field is outdated since the restructuring in 2023 and we need to review department names and update this list. This will also require updating requests that have already been submitted. ### Changes: - Remove Public Works -> any requests with this department change to Transportation & Public Works - Remove Transportation -> any requests with this department change to Transportation & Public Works - Split Housing & Planning Department - Remove Code (Code moved into DSD) - Reconcile names with [new department names since rebranding](https://cityofaustin.sharepoint.com/:x:/r/sites/COA-ODPUG/_layouts/15/Doc.aspx?sourcedoc=%7B41993F94-B937-46FC-9D6C-153122109229%7D&file=FY26_New%20Department%20Names.xlsx&wdLOR=c11F3AA4B-5A37-A740-BF8A-0290023E6BD2&action=default&mobileredirect=true&wdOrigin=TEAMS-MAGLEV.p2p_ns.rwc&wdExp=TEAMS-TREATMENT&wdhostclicktime=1763054369632&web=1)Workgroup: SMD, Team: Apps, Type: Tech Debt, Product: SMD Data Tracker2025-11-13T17:20:582026-01-16T21:09:37false61209591362179920325581closedClosedVZPer Xavier, these non-CR3 records (`atd_apd_blueform`) should be deleted ``` case_id ---- 250051529 250091166 250171647 250311060 250441130 250531343 250571531 250640539 250660568 250691589 250711093 250720936 250850030 250880771 251261442 251281210 251291318 251321602 251330826 251360656 251361210 251420919 251460526 251491722 251511433 251530867 251580325 251600998 251720149 251811111 252450485 252511523 252621231 252630697 252690595 252691560 252701540 ```Team: Dev, Need: 1-Must Have, Workgroup: VZ, Product: Vision Zero Crash Data System2025-11-13T15:57:072025-11-13T19:09:032025-11-13T19:09:03false14793120362173875225580closedClosedSBO St Elmo ## Device & User Information (first name and last initial, no last names) Laptop & Unknown ## What's the problem? I was going around checking if everything was working well for the users, then i saw one desk where the displays was completely unhooked. ## What did you do to resolve the issue I checked with the users who was sitting behind the desk, and they were not sure who removed those. Then later I again re hooked the displays back and kept a note not to unhook or remove any of the DTS stuff without prior permissions. I have attached the screenshots for reference.  Type: IT Support, Workgroup: SBO, Team: Tech Services, Type: Hardware Support2025-11-13T15:42:012025-11-14T14:37:142026-01-16T00:41:08false133022703362160852225576closedClosedSBO > What application are you using? Other / Not sure > Describe the problem. Issue with getting the prints. The system shows an error; V has troubleshooted and taken care of it. > How soon do you need this? Soon — Within a week > Requested By Katherine H. Request ID: DTS25-129720 Type: IT Support, Workgroup: SBO, Team: Tech Services2025-11-13T15:09:112025-11-13T15:44:092025-11-13T15:44:10false138721851361838225525574closedClosedFinance > What application are you using? Other / Not sure > Describe the problem. The microphone on my laptop stopped working. Please assist in fixing this so that I can install Avaya one-x. > Requested By Crystal T. Request ID: DTS25-129715 Workgroup: Finance, Type: Bug Report, Impact: 2-Major, Team: Tech Services, Type: Hardware Support2025-11-12T22:00:352025-11-13T16:50:592025-11-13T16:50:59false235511404361834029325573closedClosedUrban ForestryAdd copy of the address layer to mimic the inspection report. This filter should mirror the filter that's used in ArcPro to pull these inspections now. - Layer: Reinspections - Filtered first inspections and second inspections that were inspected over 2 weeks and hasn't been resolved `INSPECTOR_1ST_DOORHANGER = 'PWD_DERKS' AND (DOOR_HANGER_DATE_FIRST >= TIMESTAMP '01/01/2023 00:00:00' AND DOOR_HANGER_DATE_FIRST NOT BETWEEN CURRENT_TIMESTAMP - 15 AND CURRENT_TIMESTAMP AND DOOR_HANGER_DATE_2ND = NULL) AND (DOOR_HANGER NOT IN ('INSPECTOR_ABATED', 'NOT_LEFT_LETTER_NEEDED', 'OWNER_COMPLIANCE'))`Type: Data, Team: Geo, Workgroup: Urban Forestry2025-11-12T21:45:332025-12-17T21:32:512025-12-17T21:32:51false142338538361832974125572closedClosedAMD > What application are you using? Finance and Purchasing > Describe the problem. The Finance Portal will not let me log in today. I have had access to this site since it began. I tried clicking "Non-COA Sign-In" also, but it says by password is wrong. I was just on this page yesterday > How soon do you need this? Urgently — Critical that this is addressed today > Requested By Erin B. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/6914fef50182931b22c46242/screenshot20251112153836.png) (40.08kb) Request ID: DTS25-129710 Workgroup: AMD, Type: IT Support, Impact: 1-Severe, Team: Apps2025-11-12T21:42:082025-11-12T21:50:002025-11-12T21:50:20false21112975361826125625571closedClosedUrban ForestryAndrew has created the new proposed datasets for sidewalk inspection and tracking inspections at addresses. We need to meet with the inspectors and talk through this basic prototype to determine the proposed structure would meet their reporting needs and field processes. Type: Meeting, Team: Geo, Workgroup: Urban Forestry2025-11-12T21:15:382026-01-09T15:03:242026-01-09T15:03:24false61209591361789367225570closedClosedOCEOCE has provided updated protected street data. Updates need to be pushed to: - [x] Maint - [x] DM - [x] AGOL (CTM request submitted for off-cycle push - INC0534787)Type: Data, Team: Geo, Workgroup: OCE2025-11-12T19:21:592025-11-13T20:13:572025-11-13T20:13:57false80716478361787735925569closedClosedROW### We are adding new AMANDA permit attributes to our WZDX feed(s) for Work Zone Type 1. Work Zone Type `folder info 50395` maps to [WorkZoneType](https://github.com/usdot-jpo-ode/wzdx/blob/ac1902351ea175581ef0f118a32594a74c3303ef/spec-content/enumerated-types/WorkZoneType.md) on the WZDX <img width="1314" height="806" alt="Image" src="https://github.com/user-attachments/assets/8c9fb6ea-9e64-48c7-bea5-5e04df122140" /> Workgroup: ROW, Type: Data, Need: 1-Must Have, Team: Data Science, Product: Power BI2025-11-12T19:17:012026-01-07T19:33:482026-01-07T19:33:48false30810522361742299325567openVZTeam: Dev, Need: 2-Should Have, Workgroup: VZ, Product: Vision Zero Crash Data System, Project: Enhanced Vision Zero Data2025-11-12T17:02:382026-03-18T20:44:57false361741798925566closedClosedMobility Services## Background During a user feedback session with Paul we noticed that the vehicle input validation isn't working as expected. Right now, it's only checking for total vehicle counts and not checking for specific amounts of vehicle types. After reviewing the services types and vehicle types included in the current digital application, I noticed some inconsistencies with what’s available in the existing paper application and the digital application so I want to clarify which service types we’re supporting with this application and update the digital application to support those service types and corresponding vehicle types to simplify the application process. Also, need to add a way for applicants to clarify if a vehicle in WAV. ## What we need to do 1. Review lists of supported service types, refine and make updates in digital application if needed 2. Review lists of vehicles types, refine and make updates in digital application if needed 3. Add way for applicants to mark vehicles as WAV (maybe a checkbox in the Vehicle Section?) ## Approach for validating vehicle counts The digital application will check that taxicab applications meet the minimum requirements, and then reviewers can step in to verify details and address any nuanced cases. For example if someone submits a taxi cab application with 40 vehicles, we’ll check to confirm they meet the minimum (at least 23 regular vehicles and at least 2 WAV vehicles) Then, during the review, if PLAs think they WAV counts are too low, you can follow up with the applicant. **Here are the minimum vehicle requirements:** - Limousine - (Minimum 1 Stretch Limo OR 4 Luxury SUV) - Shuttle - (Minimum 10) - Charter Van - (Minimum 1) - Pedicab - (Minimum 1) - Electric-Assist Pedicab - (Minimum 1) - Group Cycle - (Minimum 1) - Touring/Sightseeing - (Minimum 1) - Taxicab Service - (Minimum 23 Regular & 2 WAV) ## Miro Mockups with Notes Link to Miro board [HERE](https://miro.com/app/board/uXjVNj7uM5A=/?moveToWidget=3458764649756739673&cot=14) <img width="1369" height="770" alt="Image" src="https://github.com/user-attachments/assets/5b71c341-ef3b-4772-b215-fc8730aec7f3" /> Type: Bug Report, Team: Apps, Type: Enhancement, Workgroup: Mobility Services, Project: MSP Operating Authority2025-11-12T17:01:392026-05-01T14:23:282026-05-01T14:23:28false7612723361740583625565openMobility Services# Background Hanna and I met up with Paul to go over the operating authority application for testing. This is one the the items Paul suggested we update ## 1 - Service Type - The “Proposed Rate of Fare” is an attachment, not a open text field - Nice to have some example Proposed Rate of Fare per service typeType: Bug Report, Team: Apps, Type: Enhancement, Workgroup: Mobility Services, Project: MSP Operating Authority2025-11-12T16:59:082026-01-09T16:20:34false7612723360889421925540closedClosedOCE > What application are you using? AMANDA > Describe the problem. I will be assisting the dispatcher with the inspections for Telecom. I need to mirror Leticia Sifuentes's AMANDA rights / permissions. > How soon do you need this? Soon — Within a week > Requested By Lisa G. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/691219431c5855032ba5542e/new_tpw_dts_v7_amanda.pdf) (424.88kb) Request ID: DTS25-129645 Type: IT Support, Product: AMANDA, Workgroup: OCE, Team: AMANDA2025-11-10T16:57:112025-11-21T15:22:102025-11-21T15:22:22false49930868, 63309637361737613125564closedClosedROW### Info code `75925 #of On Street Spaces for valet` would not allow the user to update, giving error message “This has already been invoiced” ### Acceptance Criteria - Remove the validation in Folder Info '# of On Street Spaces for valet' (75925) that stops the user from updating the value when a fee has already been billed and paid. - Remove the automatic deleting of a bill when the folder info is updated. - Retain the functionality where any changes to a folder info inserts a new fee based on the new value provided in the folder info field. --- ### Change Management - 1/6/26 - Vish - Made changes to AC based on feedback from Priya and Russ ---- > What application are you using? AMANDA > Describe the problem. ## Title: Unable to update Info field after canceling unpaid invoice – RSN 13610775 ## Description: On RSN 13610775, once an invoice is created, if the user cancels the unpaid invoice and then attempts to update the Info field (75925) to correct data before re-invoicing, the system does not allow the update. ### Steps to Reproduce: 1. Create an invoice for RSN 142766. 2. Cancel the unpaid invoice. 3. Attempt to update the Info field (75925) — e.g., change from “1 spaces” to “5 spaces.” 4. Try to save the update. 5. Click save and receive error message, "The update could not be saved." ### Actual Result: System displays the error message: “This has already been invoiced” and does not allow saving changes. ### Expected Result: Once an unpaid invoice is canceled, the system should allow updates to the Info field so the user can make corrections and re-invoice. ### Example: User Tan entered “1 spaces,” created the invoice, canceled it, and attempted to change to “5 spaces.” The update could not be saved due to the error above. > Website Address https://amanda.austintexas.gov/backoffice/core/home.zhtml Internet Browser: Chrome > Requested By Russell B. Request ID: DTS25-129705 Workgroup: ROW, Type: Bug Report, Impact: 2-Major, Product: AMANDA, Team: AMANDA2025-11-12T16:51:332026-01-26T17:29:332026-01-26T17:29:33false33665701, 49930868, 51717169, 63309637361730413625563closedClosedTED > What application are you using? Other / Not sure > Describe the problem. The Docking Station in the Supervisor's Office where Beatrice B sits is not working. She was there for several hours then her laptop alerted her the battery was critically low. The light was not on showing the charge. WE were able to plug into another docking station. Can you please help? Room 531 seated closest to the door. > How soon do you need this? Soon — Within a week > Requested By Dawn C. Request ID: DTS25-129700 Workgroup: TED, Type: Other, Team: Tech Services, Type: Hardware Support2025-11-12T16:33:092025-11-14T13:38:132025-11-14T13:38:13false68443907, 133022703, 235511404361723619125562closedClosedBackground: In Maximo Data, we have 2 classifications with the same description (see below) however doesnt appear we are pulling in the INV_UTILITY_EXCAVATION long description.   | INV_UTILITY_EXCAVATI | Utility Excavation Investigation | -- | -- | -- |   | **INV_UTILITY_EXCAVATION** | Utility Excavation Investigation <img width="598" height="490" alt="Image" src="https://github.com/user-attachments/assets/6e778aea-71a9-4b0f-9b84-4415a9ecccf8" /> <img width="541" height="604" alt="Image" src="https://github.com/user-attachments/assets/1418fd5c-54eb-419c-993a-c2c676417322" /> <img width="542" height="703" alt="Image" src="https://github.com/user-attachments/assets/67dd5703-0d7e-444f-a6c0-c6c97b590180" /> <img width="1284" height="687" alt="Image" src="https://github.com/user-attachments/assets/462b6220-2f3f-434b-8351-46a42ac84edf" /> <img width="1535" height="651" alt="Image" src="https://github.com/user-attachments/assets/20a335cd-9f8c-47ef-a7bd-19068eef5248" />Type: Bug Report, Team: Data Science, Product: Maximo, Team: Maximo2025-11-12T16:14:332025-12-09T00:45:332025-12-09T00:45:33false30810522, 61209591, 134445095361708558325561closedClosedSBO# Object Table updates - employee_logs ### Fields to add: - [x] SIGN IN Time Extract - text formula `right({Sign In Time},7)` - [x] Log Time SIGN IN Time Extract DATE - date field showing time only - conditional rule: <img width="820" height="484" alt="Image" src="https://github.com/user-attachments/assets/e584b730-6d79-4b89-979c-90d25e76a674" /> - [x] SIGN OUT Time Extract - text formula `right({Sign Out Time},7)` - [x] Log Time SIGN OUT Time Extract DATE - date field showing time only - conditional rule: <img width="820" height="438" alt="Image" src="https://github.com/user-attachments/assets/203b7ed3-84da-4458-ad9b-0a77540e46f1" /> - [x] Log time CALC - text formula field `({LT Sign Out Time Extract DATE}-{LT Sign In Time Extract DATE})` - [x] Created By captures the sign in tablet but we need an extra account field to capture the Sign Out tablet - Renamed Created By to `Created By Timeclock IN` - Created new `Created By Timeclock OUT` field - Added record rule to sign out button to populate the `Created By Timeclock OUT` ### Fields to remove: - [x] LOG TIME - [x] LOG TIME DATE - [x] LOG TIME DATE EXTRACT - [x] LT TIME EXTRACT DATE - [x] LOG DATE ### Field to Update: - [x] OVERDUE DIFF - update text formula: `{LT TIME EXTRACT DATE - REPLACE}-{SCHEDULE START TIME DATE}` to `{LT Sign In Time Extract DATE}-{SCHEDULE START TIME DATE}` # Refactor Employee Details page - [x] Added employee log table - Adjusted column widths and removed all settings on the table <img width="1010" height="178" alt="Image" src="https://github.com/user-attachments/assets/bda1e9d1-bfd1-4ee9-bebb-bca05aa40448" /> ## Trigger button configuration <img width="806" height="1311" alt="Image" src="https://github.com/user-attachments/assets/705df95d-04be-4c69-ac5a-1dc465cc147b" /> ## Page Rule - [x] We are pretty much subbing in a table with trigger button instead of an Edit Form (Sign Out) to accomplish the same thing - We'd replace anywhere the Edit Form (Sign Out) is being shown/hidden # Changes the `Manage SBO Time` page - [x] Copy Manage SBO Time - [x] Update record rule on sign in field to take out function to blank sign out - [x] Update record rule on sign out field to take out function to blank sign in - [x] Filter table for date that we are starting new format - [x] Add Total Hours field (Log Time CALC) - [x] If `Sign Out` is blank, highlight (this will be a missed punch) - [x] Missed punch form - created new form to update employee log instead of insert new record - Added record rules needed from the existing form # Task for Signing Out overnight - [x] Add task to accounts table to sign user out if they remain signed in so each morning they will be signing in # Things to ask Greg - Do we need to track both sign in and sign out locations separately - Yes! Create a sign in and sign out location - When do we want the cutoff date for the new format - Jan 1Team: Apps, Type: Enhancement, Product: Human Resources Portal, Workgroup: SBO2025-11-12T15:36:402026-02-12T22:26:562026-02-12T22:26:56false21112975, 61209591361692236925560closedClosedROW### Bug: System triplicated COS payment on TURP 13586785 ### INC0536335 ---- ### DTS Form Submittal: > What application are you using? AMANDA > Describe the problem. ## Title: Customer charged three times on RSN 13586785 ## Description: On RSN 13586785, the customer was charged three times upon submitting their application. ROW Permitting requests an investigation to determine whether this was caused by a system issue or if the customer may have clicked Submit multiple times. <img width="1638" height="779" alt="Image" src="https://github.com/user-attachments/assets/8f69c233-8798-4117-b5ab-497ae845c2bf" /> ### Requested Action: - Review transaction logs for RSN 13586785 - Confirm whether multiple submissions were received or triggered simultaneously - Identify if any safeguards are needed to prevent duplicate charges > Website Address https://amanda.austintexas.gov/backoffice/core/home.zhtml Internet Browser: Chrome > Requested By Russell B. Request ID: DTS25-129695 Workgroup: ROW, Type: Bug Report, Impact: 2-Major, Product: AMANDA, Provider: ATS, Team: AMANDA2025-11-12T14:57:092025-12-29T21:13:162025-12-29T21:13:16false49930868, 51680715, 63309637360852492725537closedClosedReceived automated reminder to delete flex notes in Signs and Markings Operations PROD and reference the Flex Note Archiving wiki Ran filter on: https://builder.knack.com/atd/signs-markings/records/objects/object_172 Filter: `ISSUE_STATUS_CODE` contains `closed` `CREATED_DATE` is `before` 10/01/25 (2 months prior) Total Records: 25076 To Delete: 8935 New Total: 16141 Type: Data, Team: Apps2025-11-10T15:19:432025-12-02T21:30:182025-12-02T21:30:18false133040608361683085725559closedClosedSMDReviewed the sign fab process with SMD and the inventory team on 11/6 and discussed the following enhancements: **Adding to SMD TEST** ### Updates to existing features - Update any attachments added from Sign Fab WO to `Current` status - On `Sign Work Order` page - Add Sign Fab WO ID (with link to sign fab work order details page) - On `Sign Work Order` page - Add Sign Fab WO Status field - Remove `Supervisor QA` status that I had asked to add to the Sign Fabrication statuses ### Build new menu for `Routine` types of sign fabrication work orders - Update Review & Assign form - Remove `Design Approved?` and `Instructions Comments` - Add record rule to update `Design Approved` to yes - Change `Complete Fabrication & Prepare Invoice` to `Complete Fabrication & Notify Supervisor` - Add record rule to update Status to closed - Trigger email to Chris S and Joseph A letting them know that fabrication is completed - Remove `Invoice` button from routine menu <img width="1460" height="620" alt="Image" src="https://github.com/user-attachments/assets/3bc122ac-f1b4-4ed4-a279-52357087e5ec" />Workgroup: SMD, Type: Feature, Team: Apps, Product: SMD Data Tracker, Project: SMD Warehouse Inventory2025-11-12T14:34:212026-01-13T20:13:502026-01-16T22:01:00false100615928361411424125558closedClosedATSDVisual calculations are not supported currently by the "publish to web" feature of Power BI that allows for public sharing. [See](https://community.fabric.microsoft.com/t5/Service/visual-is-not-showing-in-publish-to-web/m-p/4421537) Charlie will redo Nathan's Power BI report but avoid using visual calculations. He will use SQL to calculate the totals from Moped itself.Workgroup: ATSD, Type: Data, Team: Data Science2025-11-11T22:22:462025-11-12T20:43:202025-11-12T20:43:20false30810522361385167925557closedClosedAMD > What application are you using? AMD Data Tracker > Describe the problem. Please remove "VERIFICATION NEEDED", "LEVEL 1 INVESTIGATION", "LEVEL 2 INVESTIGATION" from available detector statuses > Describe the outcome you'd like to see when this feature is implemented. Please remove "VERIFICATION NEEDED", "LEVEL 1 INVESTIGATION", "LEVEL 2 INVESTIGATION" from available detector statuses > Describe any workarounds you currently have in place or alternative solutions you've considered. We've cleaned up the records with this status so they arent being used currently > Is there anything else we should know? N/A > Requested By Allyson R. Request ID: DTS25-129690 Workgroup: AMD, Team: Apps, Need: 3-Could Have, Type: Enhancement, Product: AMD Data Tracker2025-11-11T20:45:322026-02-04T15:31:462026-02-04T15:31:46false61209591, 67915167361007188925556closedClosedOSE<img width="960" src="https://api.zenhub.com/attachedFiles/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBejRVREE9PSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--5df485c86f200b26ca0b238941930406f024ef13/46ae0dd8-bbc8-4851-b9b0-b038692bd10e.jpg" alt="46ae0dd8-bbc8-4851-b9b0-b038692bd10e.jpg" /> Workgroup: OSE, Type: Data, Team: Geo, Type: GIS Web Application2025-11-10T23:22:222025-11-14T22:56:182025-11-14T22:56:19false114594205360999456325555closedClosedCSD > What application are you using? ArcGIS > Describe the problem. My G Drive is not working again. Also, I need to update my apps please. > How soon do you need this? Soon — Within a week > Is there anything else we should know? Within the week. > Requested By Jay K. Request ID: DTS25-129685 Type: IT Support, Team: Geo, Workgroup: CSD, Team: Tech Services2025-11-10T22:51:102025-11-14T16:34:252025-11-14T16:34:25false164183211360981096725554closedClosedOSE > What application are you using? ArcGIS > Describe the problem. Texas A&M Corps Map Nov 28th, 2025 Event 1pm - 2pm Closures: Congress 11am - 3pm, Colorado 11:30am - 4:30pm See attachment for more closure details. Please Teams message me with any questions. Thanks! > How soon do you need this? Soon — Within a week > Is there anything else we should know? Need to get it up on the ACE website. > Requested By Dawn K. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/69125cb5d1bf0803419126d4/screenshot20251110154325.png) (700.26kb) Request ID: DTS25-129680 Workgroup: OSE, Type: Map Request, Team: Geo2025-11-10T21:45:292025-11-17T21:45:592025-11-17T21:45:59false114594205, 188904275360977736925553closedClosedTPWJacob B: > Also;, Dilley, Mike could ;you add Manuela – cc’ed as a moped user? This is for tracking bike share stations in Moped. - [x] Create account - [x] Send welcome email - [x] Add to Teams channelTeam: Product, Product: Moped, Workgroup: TPW2025-11-10T21:33:202025-11-10T21:36:462025-11-10T21:36:46false37249039360960230425552closedClosedROW > What application are you using? Other / Not sure > Describe the problem. ROWPACT Search by FolderRSN stops working after a few minutes. > Website Address https://coacortexp.austintexas.gov/gvh/?viewer=rowpact# Internet Browser: Edge > Requested By Jaclyn L. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/69124b7e506f5b0325d9ca36/screenshot20251110142808.png) (55.57kb) Request ID: DTS25-129675 Workgroup: ROW, Type: Bug Report, Impact: 3-Minor, Team: Geo2025-11-10T20:33:102026-01-16T16:12:122026-01-16T16:12:12false114594205360873325025538openSUTDDevelop a clear understanding of what it will take to successfully onboard Sidewalks & Urban Trails to Moped, with actionable next steps for both SUTD and DTS. ### In scope * Meet with team to understand their current project management workflow in Monday * Document their data management practices and requirements * Evaluate their spatial data needs and current GIS/Esri usage * Identify gaps between their existing processes and Moped's capabilities ### Deliverable An assessment report/doc that includes: * Level of effort estimate for migration of current project management ops to Moped * Moped enhancements/customizations needed * Recommended migration path and next steps ### Key Questions to Address * What Monday features are they heavily dependent on? * How is their spatial data currently integrated into project workflows? * What data fields/tracking do they need that Moped might not currently support? * Any showstoppers or major process changes required? Team: Dev, Type: Research, Product: Moped, Workgroup: SUTD2025-11-10T16:12:452026-03-03T18:30:31false14793120360948467425551closedClosedMobility Services# Background We recently learned that multiple holders can apply for an application together. We want to enable holders to submit a single operating authority application that allows multiple holders to submit their company information collectively while submitting their personal information separately. # Work done as part of this issue As part of updating the Operating Authority build requirements, I revised the: - Applicant flow to support multiple applicants [HERE](https://docs.google.com/document/d/1tnARH23eMXwpBx4f9XA1aOvwocoQsXAKLiRyrBBCGrU/edit?tab=t.0#bookmark=id.vmgp6w79dad0) - Reviewed updated data models that Susanne created with Karo (#25550) - And started outlining the changes we need to make to the applicant portal to support multiple holder scenarios. [HERE](https://miro.com/app/board/uXjVNj7uM5A=/?moveToWidget=3458764649916649734&cot=14) # Revised Reviewer Portal Mockups <img width="477" height="535" alt="Image" src="https://github.com/user-attachments/assets/955d16f8-73bf-4fa0-88d8-8db8b58d3844" /> Team: Product, Workgroup: Mobility Services, Product: Mobility Services Portal2025-11-10T19:54:292025-12-10T16:21:202025-12-10T16:21:20false7612723360947033225550closedClosedMobility Services# Background We discovered we'll need to support multiple applicants applying for an Operating Authority. Based on the multiple applicant user stories, do a technical investigation into how we'd support multiple applicants. Team: Apps, Workgroup: Mobility Services, Product: Mobility Services Portal2025-11-10T19:49:592025-12-10T16:22:092025-12-10T16:22:09false31259724360946360825549openROWWe use this epic to track AMANDA work for the ROW-UC team. _The previous epic was #5141_ Workgroup: ROW, Team: Product, Product: AMANDA2025-11-10T19:48:192026-05-04T15:25:29true33665701, 49930868, 63309637360934127425548closedClosedCSD > What application are you using? Other / Not sure > Describe the problem. I recently installed AutoCAD LT but whenever I try to run it it requests administrator privilege. > How soon do you need this? Soon — Within a week > Is there anything else we should know? By Wednesday if possible, because it's a blocker to next steps in the Mobility Hub project. > Requested By Nur S. Request ID: DTS25-129670 Type: IT Support, Workgroup: CSD, Team: Tech Services2025-11-10T19:12:132025-11-10T20:15:352025-11-10T20:15:35false68443907360922829725547closedClosed ## Device & User Information (first name and last initial, no last names) Elizabeth B. ## What's the problem? User would like to have used dock for TV in office to use to watch council meetings. ## What did you do to resolve the issue Type: IT Support, Type: Mobile Device Support (MDM), Team: Tech Services, [Workgroup] :rotating_light: MISSING, Type: Hardware Support2025-11-10T18:37:402025-11-12T19:21:032025-11-12T19:21:03false235511404360921435025546closedClosedSBO > What application are you using? Other / Not sure > Describe the problem. Reinstalling Avaya to the latest version. > How soon do you need this? Soon — Within a week > Requested By Monika S. Request ID: DTS25-129665 Type: Other, Workgroup: SBO, Team: Tech Services2025-11-10T18:33:112025-11-12T13:01:452025-11-12T13:01:45false68443907, 133022703, 164183211360911647625545closedClosedSBO > What application are you using? Other / Not sure > Describe the problem. Hello! We spoke with Diana and Matt about getting the newer Avaya app version installed on our laptops. We found out we have the older version. > Describe the outcome you'd like to see when this feature is implemented. The Customer Service team at Street and Bridge would be able to handle longer calls with the community more effectively if we were able to use the Avaya app with our headsets. > Describe any workarounds you currently have in place or alternative solutions you've considered. Right now we manage with the physical landline and the older Avaya app version. > Requested By Colton S. Request ID: DTS25-129660 Need: 2-Should Have, Type: Enhancement, Workgroup: SBO, Team: Tech Services2025-11-10T18:00:482026-02-19T13:20:422026-02-19T13:20:53false68443907360907296025544closedClosedPavement Operations > What application are you using? Other / Not sure > Describe the problem. Have an iPad that needs to be reassigned to Byron H with Fog Seal. Supervisor Bryan H . > How soon do you need this? Soon — Within a week > Requested By Jonathan G. Request ID: DTS25-129655 Type: IT Support, Type: Mobile Device Support (MDM), Workgroup: Pavement Operations, Team: Tech Services2025-11-10T17:48:092025-12-01T14:34:182025-12-01T14:34:18false164183211360900681025543closedClosedSPP## Mon 11/10/25 - Given the DACP season, Diana and I mapped public pages. We realized we had not heard much about P3 since Chandra moved over to Banners. I reached out to Kirk S. who said Andrei L. runs the program now. Reached out to Andrei who said he does not, but he checked with Paige and we finally got a hold of Heather B. who now oversees P3 and it appears all Emerging Tech (unsure what all this entails as we never used this terminology with the Smart Mobility Office). <img width="840" height="305" alt="Image" src="https://github.com/user-attachments/assets/0dbaa1af-a429-40d0-b788-2aa759ec2e1b" /> ### Steps - [x] Update new EOI notifications from Knack to go to Heather B. - [x] Confirm when done and encourage Heather to submit an SR if/when changes are needed to the form @hlupico for awareness; see Teams chat with Andrei and Hearther 🙏 Type: IT Support, Team: Apps, Workgroup: SPP2025-11-10T17:29:042025-11-10T17:42:242026-01-15T16:37:07false100615928360891967525542closedClosedOSE > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. We need to get Annette M and Michel S added to the resource email box for tpwosecoordination > How soon do you need this? Soon — Within a week > Requested By Error :( Request ID: DTS25-129650 Workgroup: OSE, Type: Other, Provider: ATS, Product: O3652025-11-10T17:03:112025-11-10T20:13:342025-11-10T20:13:34false49591623360851813725536closedClosedReceived automated reminder to delete flex notes in AMD Data Tracker PROD and reference the Flex Note Archiving wiki Ran filter on: https://builder.knack.com/atd/amd/records/objects/object_95 Filter: `ISSUE_STATUS_CODE` contains `closed` `CREATED_DATE` is `before` 10/01/25 (2 months prior) Total Records: 35174 To Delete: 11774 New Total: 23400 Type: Data, Team: Apps, Product: AMD Data Tracker2025-11-10T15:17:552025-12-02T21:23:402025-12-02T21:23:40false133040608360224007425535closedClosedPIO > What application are you using? ArcGIS > Describe the problem. I need the following ArcGIS properties to be assigned to the ATD PIO Working group (I forget the actual name, but the one that gives ATPW PIO members editing rights). https://experience.arcgis.com/experience/13a945b99bdb4dcdbc7c4a57190f990e https://experience.arcgis.com/experience/e937439aa3ce44b6b95172e2ae119cb7/page/Home/ https://experience.arcgis.com/experience/95f9cc50e45e4b76aac04f3ce4ebd620/ https://experience.arcgis.com/experience/f2435cad75dd48e396912a87deff449e/ https://experience.arcgis.com/experience/b8a106b17e274295bf8da89a2a0a1dff/ https://experience.arcgis.com/experience/8c62d686598f4d3691c0beaa6629f7bf/ https://experience.arcgis.com/experience/85903a8418ed4e99a515d8aad5113d47/page/Home/ > How soon do you need this? Soon — Within a week > Is there anything else we should know? ATPW PIO now manages communications for these corridor projects and must have access to update the web pages as necessary. > Requested By Jeff S. Request ID: DTS25-129640 Workgroup: PIO, Type: Data, Team: Geo2025-11-07T22:24:102025-11-14T21:51:052025-11-14T21:51:05false114594205360205704325534closedClosedSBO ## Device & User Information (first name and last initial, no last names) ## What's the problem? Search in supplies for old Avaya equipment ## What did you do to resolve the issue Type: IT Support, Type: Mobile Device Support (MDM), Workgroup: SBO, Team: Tech Services, Type: Hardware Support2025-11-07T21:17:432026-02-18T14:31:302026-02-18T14:31:30true21112975, 133022703, 164183211360202496825533closedClosedTPW BEN WHITE ## Device & User Information (first name and last initial, no last names) ## What's the problem? Please ensure that Training Room B is working correctly ## What did you do to resolve the issue Type: IT Support, Type: Mobile Device Support (MDM), Team: Tech Services, Workgroup: TPW, Type: Hardware Support2025-11-07T21:06:472026-01-08T17:21:362026-01-08T17:21:36false133022703360202077325532closedClosedTPWBEN WHITE ## Device & User Information (first name and last initial, no last names) ## What's the problem? Please ensure that conference room Training Room A is working correctly ## What did you do to resolve the issue Type: IT Support, Type: Mobile Device Support (MDM), Team: Tech Services, Workgroup: TPW, Type: Hardware Support2025-11-07T21:05:272026-01-08T17:19:282026-01-08T17:19:29false133022703360201568025531closedClosedTPW DALTON ## Device & User Information (first name and last initial, no last names) ## What's the problem? Ensure that conference room is working correctly and fill out excel sheet [Link to sheet](https://cityofaustin.sharepoint.com/:x:/r/sites/tpwDTS/_layouts/15/Doc.aspx?sourcedoc=%7B6E9E6A79-CA3C-4C75-AB8F-1AE2DE358D2E%7D&file=TPW%20conference%20rooms.xlsx&action=default&mobileredirect=true) ## What did you do to resolve the issue Type: IT Support, Type: Mobile Device Support (MDM), Team: Tech Services, Workgroup: TPW, Type: Hardware Support2025-11-07T21:03:452026-01-08T13:39:102026-01-08T13:39:11false133022703360200733225530closedClosedTPWDALTON, ## Device & User Information (first name and last initial, no last names) ## What's the problem? ensure that conference room at Dalton Building C is functional and on Domain and fill out excel sheet [Link to sheet](https://cityofaustin.sharepoint.com/:x:/r/sites/tpwDTS/_layouts/15/Doc.aspx?sourcedoc=%7B6E9E6A79-CA3C-4C75-AB8F-1AE2DE358D2E%7D&file=TPW%20conference%20rooms.xlsx&action=default&mobileredirect=true) ## What did you do to resolve the issue Type: IT Support, Type: Mobile Device Support (MDM), Team: Tech Services, Workgroup: TPW, Type: Hardware Support2025-11-07T21:00:332026-01-07T14:43:272026-01-07T14:43:27false133022703360200073825529closedClosedTPWKRAMER ## Device & User Information (first name and last initial, no last names) ## What's the problem? ensure that conferance room at Kamer is functioning and fill out excel sheet [Link to sheet](https://cityofaustin.sharepoint.com/:x:/r/sites/tpwDTS/_layouts/15/Doc.aspx?sourcedoc=%7B6E9E6A79-CA3C-4C75-AB8F-1AE2DE358D2E%7D&file=TPW%20conference%20rooms.xlsx&action=default&mobileredirect=true) ## What did you do to resolve the issue Type: IT Support, Type: Mobile Device Support (MDM), Team: Tech Services, Workgroup: TPW, Type: Hardware Support2025-11-07T20:58:092025-12-10T12:48:282025-12-10T12:48:28false68443907360199352725528closedClosedTPW- 8700/8900 ## Device & User Information (first name and last initial, no last names) ## What's the problem? ensure that ensure that Training Room - Blue is functioning properly and fill out excel sheet [Link](https://cityofaustin.sharepoint.com/:x:/r/sites/tpwDTS/_layouts/15/Doc.aspx?sourcedoc=%7B6E9E6A79-CA3C-4C75-AB8F-1AE2DE358D2E%7D&file=TPW%20conference%20rooms.xlsx&action=default&mobileredirect=true) ## What did you do to resolve the issue Type: IT Support, Type: Mobile Device Support (MDM), Team: Tech Services, Workgroup: TPW, Type: Hardware Support2025-11-07T20:55:422025-12-09T14:27:502025-12-09T14:27:50false68443907360198718525527closedClosedTPW8700/8900, ## Device & User Information (first name and last initial, no last names) ## What's the problem? ensure that conference room Bullick Hollow is functioning and fill out excel sheet [Link to sheet(https://cityofaustin.sharepoint.com/:x:/r/sites/tpwDTS/_layouts/15/Doc.aspx?sourcedoc=%7B6E9E6A79-CA3C-4C75-AB8F-1AE2DE358D2E%7D&file=TPW%20conference%20rooms.xlsx&action=default&mobileredirect=true) ## What did you do to resolve the issue Type: IT Support, Type: Mobile Device Support (MDM), Team: Tech Services, Workgroup: TPW, Type: Hardware Support2025-11-07T20:53:472025-12-09T14:27:222025-12-09T14:27:22false68443907360198278025526closedClosedTPWCAMERON - 8700/8900 ## Device & User Information (first name and last initial, no last names) ## What's the problem? IT Support: ensure that Koenigis working and fill out excel sheet [Link to sheet](https://cityofaustin.sharepoint.com/:x:/r/sites/tpwDTS/_layouts/15/Doc.aspx?sourcedoc=%7B6E9E6A79-CA3C-4C75-AB8F-1AE2DE358D2E%7D&file=TPW%20conference%20rooms.xlsx&action=default&mobileredirect=true) ## What did you do to resolve the issue Type: IT Support, Type: Mobile Device Support (MDM), Team: Tech Services, Workgroup: TPW, Type: Hardware Support2025-11-07T20:52:042025-12-09T14:26:432025-12-09T14:26:43false68443907360197401825525closedClosedTPWCAMERON - 8700/8900, ## Device & User Information (first name and last initial, no last names) ## What's the problem? ensure that Allandale is functioning and fill out excel sheet. [Link to sheet](https://cityofaustin.sharepoint.com/:x:/r/sites/tpwDTS/_layouts/15/Doc.aspx?sourcedoc=%7B6E9E6A79-CA3C-4C75-AB8F-1AE2DE358D2E%7D&file=TPW%20conference%20rooms.xlsx&action=default&mobileredirect=true) ## What did you do to resolve the issue Type: IT Support, Type: Mobile Device Support (MDM), Team: Tech Services, Workgroup: TPW, Type: Hardware Support2025-11-07T20:49:022025-11-13T13:55:502025-11-13T13:55:50false68443907360196866225524closedClosedTPW BEN WHITE ## Device & User Information (first name and last initial, no last names) ## What's the problem? Ensure that conference room Collaboration is working and fill out excel form. [Link form](https://cityofaustin.sharepoint.com/:x:/r/sites/tpwDTS/_layouts/15/Doc.aspx?sourcedoc=%7B6E9E6A79-CA3C-4C75-AB8F-1AE2DE358D2E%7D&file=TPW%20conference%20rooms.xlsx&action=default&mobileredirect=true) ## What did you do to resolve the issue Type: IT Support, Type: Mobile Device Support (MDM), Team: Tech Services, Workgroup: TPW, Type: Hardware Support2025-11-07T20:47:082025-12-16T16:52:432025-12-16T16:52:43false235511404360196110625523closedClosedTPWBEN WHITE ## Device & User Information (first name and last initial, no last names) ## What's the problem? Please ensure that the conference room at Ben White is working and fill out excel sheet [Link to sheet](https://cityofaustin.sharepoint.com/:x:/r/sites/tpwDTS/_layouts/15/Doc.aspx?sourcedoc=%7B6E9E6A79-CA3C-4C75-AB8F-1AE2DE358D2E%7D&file=TPW%20conference%20rooms.xlsx&action=default&mobileredirect=true) ## What did you do to resolve the issue Type: IT Support, Type: Mobile Device Support (MDM), Team: Tech Services, Workgroup: TPW, Type: Hardware Support2025-11-07T20:44:082026-01-16T17:18:522026-01-16T17:18:52false235511404360195502725522closedClosedTPW ## Device & User Information (first name and last initial, no last names) ## What's the problem? Please confirm that the Moontower conference room is working and fill out Excel sheet [Link to sheet](https://cityofaustin.sharepoint.com/:x:/r/sites/tpwDTS/_layouts/15/Doc.aspx?sourcedoc=%7B6E9E6A79-CA3C-4C75-AB8F-1AE2DE358D2E%7D&file=TPW%20conference%20rooms.xlsx&action=default&mobileredirect=true) ## What did you do to resolve the issue Type: IT Support, Type: Mobile Device Support (MDM), Team: Tech Services, Workgroup: TPW, Type: Hardware Support2025-11-07T20:42:012026-01-16T14:40:252026-01-16T14:40:25false164183211360194616025521closedClosedDTSBEN WHITE ## Device & User Information (first name and last initial, no last names) ## What's the problem? Please check the room and fill out excel [Link to excelsheet](https://cityofaustin.sharepoint.com/:x:/r/sites/tpwDTS/_layouts/15/Doc.aspx?sourcedoc=%7B6E9E6A79-CA3C-4C75-AB8F-1AE2DE358D2E%7D&file=TPW%20conference%20rooms.xlsx&action=default&mobileredirect=true) ## What did you do to resolve the issue Workgroup: DTS, Type: IT Support, Type: Mobile Device Support (MDM), Team: Tech Services, Type: Hardware Support2025-11-07T20:39:012026-02-13T14:19:162026-02-13T14:19:41false164183211360193956625520closedClosedTPWBEN WHITE ## Device & User Information (first name and last initial, no last names) ## What's the problem? Please ensure that the Cactus conference room is functional [Link to excelsheet](https://cityofaustin.sharepoint.com/:x:/r/sites/tpwDTS/_layouts/15/Doc.aspx?sourcedoc=%7B6E9E6A79-CA3C-4C75-AB8F-1AE2DE358D2E%7D&file=TPW%20conference%20rooms.xlsx&action=default&mobileredirect=true) ## What did you do to resolve the issue Type: IT Support, Type: Mobile Device Support (MDM), Team: Tech Services, Workgroup: TPW, Type: Hardware Support2025-11-07T20:36:532026-01-16T14:38:182026-01-16T14:38:18false235511404360192410025519closedClosedTPWRIO ## Device & User Information (first name and last initial, no last names) ## What's the problem? Please ensure that the conference room at Rio grande is functional and fill out this excel sheet [Link to sheet](https://cityofaustin.sharepoint.com/:x:/r/sites/tpwDTS/_layouts/15/Doc.aspx?sourcedoc=%7B6E9E6A79-CA3C-4C75-AB8F-1AE2DE358D2E%7D&file=TPW%20conference%20rooms.xlsx&action=default&mobileredirect=true) ## What did you do to resolve the issue Type: IT Support, Type: Mobile Device Support (MDM), Team: Tech Services, Workgroup: TPW, Type: Hardware Support2025-11-07T20:32:272026-01-16T14:39:162026-01-16T14:39:16false235511404360190961825518closedClosedTPW ## Device & User Information (first name and last initial, no last names) ## What's the problem? Please confirm that the Small Conference Room is functioning and fill out form [Link to excelsheet](https://cityofaustin.sharepoint.com/:x:/r/sites/tpwDTS/_layouts/15/Doc.aspx?sourcedoc=%7B6E9E6A79-CA3C-4C75-AB8F-1AE2DE358D2E%7D&file=TPW%20conference%20rooms.xlsx&action=default&mobileredirect=true) ## What did you do to resolve the issue Type: IT Support, Type: Mobile Device Support (MDM), Team: Tech Services, Workgroup: TPW, Type: Hardware Support2025-11-07T20:28:192026-01-16T14:37:062026-01-16T14:37:06false164183211349980139225061closedClosedSBO ## Device & User Information (first name and last initial, no last names) John P ## What's the problem? Please deploy the ipad to the user when you head to townview on Friday ## What did you do to resolve the issue Type: Mobile Device Support (MDM), Workgroup: SBO, Team: Tech Services, Type: Hardware Support2025-10-09T16:16:112025-11-25T14:33:152025-11-25T14:33:15false133022703, 164183211360189894325517closedClosedTOWNVIEW ## Device & User Information (first name and last initial, no last names) ## What's the problem? Confirm that the Large Conference Room at Townview is work and that the excel sheet is filled out. ## What did you do to resolve the issue Type: IT Support, Type: Mobile Device Support (MDM), Team: Tech Services, [Workgroup] :rotating_light: MISSING, Type: Hardware Support2025-11-07T20:25:332026-01-16T14:36:122026-01-16T14:36:12false164183211360188898325516closedClosedTPWST. ELMO ## Device & User Information (first name and last initial, no last names) ## What's the problem? Please confirm that the small conference room is functional and fill out the excel sheet [Link to excel sheet](https://cityofaustin.sharepoint.com/:x:/r/sites/tpwDTS/_layouts/15/Doc.aspx?sourcedoc=%7B6E9E6A79-CA3C-4C75-AB8F-1AE2DE358D2E%7D&file=TPW%20conference%20rooms.xlsx&action=default&mobileredirect=true) ## What did you do to resolve the issue Type: IT Support, Type: Mobile Device Support (MDM), Team: Tech Services, Workgroup: TPW, Type: Hardware Support2025-11-07T20:22:082026-01-23T14:45:522026-01-23T14:45:52false138721851360187325625515closedClosedTPWST. ELMO ## Device & User Information (first name and last initial, no last names) ## What's the problem? Please ensure that the conference B is functioning and fill out excel sheet. [Link to excel sheet](https://cityofaustin.sharepoint.com/:x:/r/sites/tpwDTS/_layouts/15/Doc.aspx?sourcedoc=%7B6E9E6A79-CA3C-4C75-AB8F-1AE2DE358D2E%7D&file=TPW%20conference%20rooms.xlsx&action=default&mobileredirect=true) ## What did you do to resolve the issue Type: IT Support, Team: Tech Services, Workgroup: TPW, Type: Hardware Support2025-11-07T20:16:362026-01-23T14:44:522026-01-23T14:44:52false138721851360185839125514closedClosedTPW,ST. ELMO ## Device & User Information (first name and last initial, no last names) ## What's the problem? Please check and update the info on the excel for Conference Room A ## What did you do to resolve the issue Type: IT Support, Type: Mobile Device Support (MDM), Team: Tech Services, Workgroup: TPW, Type: Hardware Support2025-11-07T20:11:452025-11-14T19:30:062025-11-14T19:30:06false138721851360183725525513openTPWKRAMER, CAMERON - 8700/8900, TOWNVIEW, RIO, OTC, TOOMEY, ST. ELMO, DALTON, BEN WHITE ## Device & User Information (first name and last initial, no last names) ## What's the problem? We need to check our conference room to ensure they function correctly. [Link to excel sheet](https://cityofaustin.sharepoint.com/:x:/r/sites/tpwDTS/_layouts/15/Doc.aspx?sourcedoc=%7B6E9E6A79-CA3C-4C75-AB8F-1AE2DE358D2E%7D&file=TPW%20conference%20rooms.xlsx&action=default&mobileredirect=true) ## What did you do to resolve the issue Type: IT Support, Type: Mobile Device Support (MDM), Team: Tech Services, Workgroup: TPW, Type: Hardware Support2025-11-07T20:06:132026-04-24T21:58:23true21112975, 53838164, 68443907, 133022703360164151925512closedClosedCSD > What application are you using? ArcGIS > Describe the problem. Please add EM Franklin Ave between MLK and E 12th to the Living Streets viability map. o the south block I think was removed at the request of TED, and the north block is adjacent to a signal, but Lee wants to give it a try. > How soon do you need this? Flexible — An extended timeline is OK > Requested By Jonathan S. Request ID: DTS25-129635 Type: Map Request, Team: Geo, Workgroup: CSD2025-11-07T19:03:072025-12-10T21:07:062025-12-10T21:07:06false7612723, 114594205360142050025510closedClosed## Fri 11/7/25 * Vanessa F. requested via Teams: > please delete the ACL request from 8/20/25 and the event the Invoice Status that says Not Yet Submitted we don't need them * confirmed with Vanessa that she means the Multi-Day request submitted on 8/20/25 and its associate single day requests ### Steps * [x] Download backup copy of single day requests and the multi-day request * [x] Delete the single day request records associated with MD-40 <img width="92" height="935" alt="Image" src="https://github.com/user-attachments/assets/4f88f825-1b64-40ca-8ed2-0a0c8a457a29" /> * [x] Delete the MD-40 request * [x] Let PEP team know via Teams chat copy @hlupico Team: Apps, Product: Parking Enterprise Portal2025-11-07T18:05:082025-11-07T18:43:032025-11-07T18:43:03false100615928360132013225509closedClosedFinance, ROW**Confirm Data:** - [x] Google Sheet located in the DTS Google Drive > ROW Portal > COS folder - [x] Google Sheet updated by Finance - [x] Check Data on each tab **Confirm Counts:** - [x] AE (Austin Energy) Number of records to update: 5768 - [x] ACC (Austin Convention Center) Number of records to update: 0 - [x] ATPWD (Austin Transportation & Public Works) Number of records to update: 11451 - [x] AWU (Austin Water Utility) Number of records to update: 14018 - [x] CPO (Corridor Program Office) Number of records to update: 0 - [x] PARD (Parks and Recreation Department) Number of records to update: 0 - [x] WPD (Watershed Protection & Development) Number of records to update: 416 - [x] Total Number of records being updated: 31653 **Import Data:** - [x] Import (Update) records, match on `Combined ID` & import `Journal Voucher ID`, `Department Comment`, and `Payment Memo`. Set default `Import Date` to today and set `JV Type` to the proper sheet acronym [(Review Instructions)](https://atd-dts.gitbook.io/atd-knack-operations/row-portal/cos-jv-update) - [x] Make sure the number of records being updated matches for all spreadsheets - [x] Filter records by `Import Date` and `JV Type` to make sure the total number of records updated matches **Error Checking:** - [ ] If inaccurate, check backend filter to see if any of the unmatched records are archived records and marked as `Archived`. The AMANDA data may be inaccurate, the script may be running incorrectly, or the `Combined ID` may be incorrect if the record amount does not match the number of Archived records. - [ ] Also check for duplicate `Combined IDs` which could be duplicate records or have the wrong `Combined ID`, `Fee Number`, or `Payment Number`. These need to be reconciled with Finance. - [x] Notify Finance that the update task is complete (Teams or Email) Workgroup: Finance, Workgroup: ROW, Type: Data, Team: Apps, Product: ROW Portal2025-11-07T17:35:192025-12-11T19:36:052025-12-11T19:36:21false67915167360063751525500closedClosedAMD > What application are you using? ArcGIS > Describe the problem. Please update the "Vehicle Detectors" layer of the asset map (https://austin.maps.arcgis.com/apps/webappviewer/index.html?id=c9bda776b1934e439285570b29d3259c) with the following changes: -remove sensys -add radar - smartmicro -add radar - iteris -add radar - wavetronix -add currux > How soon do you need this? Flexible — An extended timeline is OK > Is there anything else we should know? N/A > Requested By Allyson R. Request ID: DTS25-129625 Workgroup: AMD, Type: Map Request, Team: Geo2025-11-07T14:36:112025-11-10T14:06:382025-11-10T14:06:38false80716478360123286625508closedClosedUtilities & Structures, SBOUsername: Joe Ellison Device Serial Number: Profile: SBO Location: KRAMER, CAMERON - 8700/8900, PDC, TOWNVIEW, RIO, OTC, TOOMEY, BOP, ST. ELMO, DALTON, BEN WHITE -------------------Before doing anything ensure that both the device and case are labeled---------------------- Send message "We need to migrate your Apple devices to a new system, which will require a factory reset. Please make sure to back up your data beforehand. When would be a convenient time next week for you to turn in one of your devices?" Steps to move the Device from Airwatch to Intune: 1. Send a ticket to CTM to have Device created in Intune include Serial number and Profile 2. unenroll the Device from airwatch . Log into Airwatch and look the device up (it might be under TPW, ATD, PWD, CIO) 3. Under more actions tab select "Enterprise Wipe" ensure that the "Prevent reenrollment" is checked (The city apps should disappear) 4. reset the device A,. Place one of the ipads used to mirror the client ipad next to the client ipad B. Follow the prompts t if it asks you to log in again the device is still in Airwatch C. One the device is set up have the user log into company portal. Type: Operations, Type: Mobile Device Support (MDM), Workgroup: Utilities & Structures, Workgroup: SBO, Team: Tech Services2025-11-07T17:09:482026-02-11T15:04:202026-02-11T15:04:20false133022703360121871125507openTPWSet up a filtered view layer of the RoW Permits AMANDA data that shows only ATP related permits. Determine the best way to save layer and share to the ATP Organization. Ensure ATP sets up a group for this layer. If needed set up an FME to generate this filter layer that only shows ATP permits.Type: Data, Team: Geo, Workgroup: TPW, Type: GIS Web Application2025-11-07T17:06:112026-01-28T23:31:51false114594205360114765225506closedClosedSBOUsername: Christopher B Device Serial Number: TKYL06MTXT Profile: SBO Location: TOWNVIEW, , ST. ELMO -------------------Before doing anything ensure that both the device and case are labeled---------------------- Send message "We need to migrate your Apple devices to a new system, which will require a factory reset. Please make sure to back up your data beforehand. When would be a convenient time next week for you to turn in one of your devices?" Steps to move the Device from Airwatch to Intune: 1. Send a ticket to CTM to have Device created in Intune include Serial number and Profile 2. unenroll the Device from airwatch . Log into Airwatch and look the device up (it might be under TPW, ATD, PWD, CIO) 3. Under more actions tab select "Enterprise Wipe" ensure that the "Prevent reenrollment" is checked (The city apps should disappear) 4. reset the device A,. Place one of the ipads used to mirror the client ipad next to the client ipad B. Follow the prompts t if it asks you to log in again the device is still in Airwatch C. One the device is set up have the user log into company portal. Type: Operations, Type: Mobile Device Support (MDM), Workgroup: SBO, Team: Tech Services2025-11-07T16:47:462025-11-24T21:07:552025-11-24T21:07:55false68443907, 133022703, 164183211360102384125505closedClosedSBO St Elmo ## Device & User Information (first name and last initial, no last names) Laptop & Gonzalez, A ## What's the problem? User has left his laptop in the front office room since long time and never informed on this. ## What did you do to resolve the issue When I was setting up the fishbowl room, i found this laptop placed aside, and the admin team mentioned that it was been there since long time, then checked the inventory, moved the PC to retired in knack as it was an old 7420, then updated it. The ST no is TPW- 3WD0DK3-N1Type: IT Support, Workgroup: SBO, Team: Tech Services, Type: Hardware Support2025-11-07T16:15:222025-11-07T16:15:372026-01-16T00:41:06false133022703360101271225504closedClosedSBO > What application are you using? ArcGIS > Describe the problem. Immpact and ROWPact are not working for me again. This happens at least once a week. Internet Browser: Chrome > Requested By Colton S. Request ID: DTS25-129630 Type: Bug Report, Impact: 3-Minor, Team: Geo, Workgroup: SBO2025-11-07T16:12:092025-11-07T19:23:262025-11-07T19:23:26false114594205360094043225503closedClosedReceived automated reminder to delete dispatch resource tracking logs in Parking Enterprise Portal and reference the Dispatch Resource Tracking Log Archiving wiki Ran filter on: https://builder.knack.com/atd/parking-enterprise/records/objects/object_12 Filter: `Status` is `Marked for Deletion` `CREATED_DATE` is `before` 1/1/2026 <img width="671" height="357" alt="Image" src="https://github.com/user-attachments/assets/6c0d49d2-f792-4942-a751-0c92ebba123c" /> Total Records: 2741 To Delete: 2106 New Total: 635 <img width="419" height="189" alt="Image" src="https://github.com/user-attachments/assets/f37024b4-da8d-44b9-96fa-61cba6ecb912" /> Type: Data, Team: Apps, Product: Parking Enterprise Portal2025-11-07T15:52:492026-02-02T15:03:152026-02-02T15:03:15false100615928360093852825502closedClosedFinanceReported by Juanita I was helping an end user create a job for a new FDU with an existing subproject. The subproject is active and managed by CDS however it wasn't pulling in knack. Does knack only pull TPW? Subproject ID - 10796.047 <img width="613" height="366" alt="Image" src="https://github.com/user-attachments/assets/e8ac348b-ecf4-4db0-8f88-7a0833f5890d" />Workgroup: Finance, Team: Apps, Product: Finance & Purchasing Portal2025-11-07T15:52:212026-02-02T16:12:302026-02-02T16:12:30false21112975, 170656233360079290725501closedClosedHRRequestor Amelia M HR portal was closed, we received additional nominees after the closure. We need to get them manually entered into the HR Portal. In order to capture the details and an official record of submittal, we had the DMs submit their nominations using the Microsoft Form survey. These representatives below, will not receive the auto-generated email because they are not logged in the portal. LaTara C Melton V Mark RWorkgroup: HR, Team: Apps, Product: Human Resources Portal2025-11-07T15:16:102025-11-10T15:44:022025-11-10T15:44:02false21112975, 170656233179760550012795closedClosedDTSNumber of line segments updated: Monday - 135 Tuesday - 83 Wednesday - 29 Thursday - 136 Friday - 38 Daily Average - 84 Week Total - 421Workgroup: DTS, Type: Data, Team: Geo, Product: CTN2023-07-10T21:21:542023-07-14T20:58:072024-11-20T13:57:15false360024422125499closedClosedPavement Operations > What application are you using? Other / Not sure > Describe the problem. I need a few scanners that need admin excess and also to link wireless keyboard to laptop with the logitech unifying app. > How soon do you need this? Soon — Within a week > Requested By Jonathan G. Request ID: DTS25-129620 Type: IT Support, Workgroup: Pavement Operations, Team: Tech Services, Type: Hardware Support2025-11-07T13:00:402025-11-10T13:58:482025-11-10T13:58:48false164183211360004856425498closedClosedPavement Operations > What application are you using? Other / Not sure > Describe the problem. I cant install Acrobat X/ Reader to mu computer. my credentials are not letting me sign in. can I please get some help. > How soon do you need this? Soon — Within a week > Requested By Christopher B. Request ID: DTS25-129615 Type: Other, Workgroup: Pavement Operations, Team: Tech Services2025-11-07T12:06:102025-11-10T13:53:572025-11-10T13:53:57false164183211359842578725497closedClosedROWSet Proposing cut to Protected Street to NO when Protected Street is NO.Workgroup: ROW, Type: Enhancement, Product: AMANDA, Project: AW Emergency Permit Automation, Team: AMANDA2025-11-07T02:51:292025-11-17T17:21:152025-11-17T17:21:15false18150987, 51717169359805349525496closedClosedCSD# Background We recently discovered that some of the street addresses for OTS Banners in Knack and in the GIS map aren't accurate. The Geo team reviewed and updated the addresses in GIS so they are actual street addresses. We want to update the OTS Banner street addresses in Knack so the data is consistent across systems. There are 35 OTS Locations in Knack that need to have their street addressed updated. Here's a link to the list of locations that need their address updated along with the confirmed addresses. https://docs.google.com/spreadsheets/d/1fGnktHhTiUDrd8W4ITWop4GiZvsftQFWhB9cZUPYSI4/edit?gid=1994225392#gid=1994225392 ## Screenshot of Confirmed addresses on the "OTS Banner Audit Summary" tab <img width="541" height="570" alt="Image" src="https://github.com/user-attachments/assets/22274a92-7111-4ed8-bd8a-ef4da226902f" /> ## A/C - [ ] OTS Banner street addresses in Knack match the addresses provided in the doc linked above. Team: Apps, Product: Street Banner Program Portal, Workgroup: CSD2025-11-06T23:40:282025-12-15T20:32:272025-12-15T20:32:46false21112975359795900525495closedClosedOPM > What application are you using? Other / Not sure > Describe the problem. Accidentally clicked a link that was on a similar URL as the www.bcbstx.com/coa it asked to verify I was human and I clicked the box but it was on a www.bsbstx.com. Then the McAfee windows popped up everywhere and they haven't shown up again, but I wanted to report the incident. > How soon do you need this? Flexible — An extended timeline is OK > Requested By Serena M. Request ID: DTS25-129610 Type: IT Support, Workgroup: OPM, Team: Tech Services2025-11-06T23:00:312025-11-07T18:46:572025-11-07T18:46:57false68443907, 133022703, 164183211359784405025494closedClosedUrban ForestrySend Urban Forestry inspectors weekly proactive inspections report via Teams - [x] Thursday afternoon/Friday morning - Pull inspector report from from the ArcPro `Master_Forestry_Routine_Tasks` Project - G:\ATD\ATD_GIS\DTS_GIS_Workgroup_Support\DTS_Forestry\Master_Forestry_Routine_Tasks - [x] From sidewalk inspections map, pull 2nd and 3rd inspection tables for each inspector separately - [x] Copy table and paste into excel - then copy again - [x] Paste into Teams chat with each inspector separately 🎉 🎉 🎉 Team: Geo, Type: Reports, Workgroup: Urban Forestry2025-11-06T22:06:592025-11-06T22:07:472025-11-06T22:07:47false142338538, 159822635359773340625493closedClosedTPW[Release Process Docs](https://atd-dts.gitbook.io/moped-documentation/product-management/release-process) - [x] Bump Moped editor `package.json` version to `v2.48.0` @mddilley - [x] Schedule release party - @mddilley - [x] Update [QA script](https://docs.google.com/spreadsheets/d/1n_O6MLh9cwwPf57HUM394Ea-z9uuoEV1-QW4axNZXLE/edit#gid=1099176671) as needed - @mddilley - [x] Advise users of downtime using [template](https://docs.google.com/document/d/1hpBIx41mttSF6-XgeFuxnJPsK7dfpok97O08oytThnc/edit#heading=h.51j00pz8giuz) - @mddilley - [x] Merge open PRs - @mddilley - [x] Propose + vote on release names (geographical feature names - [link #1](https://en.wikipedia.org/wiki/Category:Geologic_formations_of_Texas) [link #2](https://en.wikipedia.org/wiki/Category:Landforms_of_Texas)) - @chiaberry - [x] Cut release branch - @chiaberry - [x] Do testing - @mddilley - [x] Polish release notes - @chiaberry - [x] Schedule email to let users know maintenance is starting - @mddilley - Did we add or remove columns from DB views [that the Power BI dataflow depends on](https://atd-dts.gitbook.io/moped-documentation/product-management/updating-the-arcgis-online-components-database-view)? - @mddilley **No** - ~[ ] Let the Data Science team know~ - **Removing columns that the dataflow expects will break the dataflow** and **column additions require rebuilding the connection** (requires rebuild for the dataflow to know about new column but won't break the dataflow) - ~[ ] Do [full replace](https://github.com/cityofaustin/atd-moped/tree/main/moped-etl/arcgis) of AGOL dataset if needed~ - [x] Snap database in RDS - @frankhereford - [moped-pre-2-48-bonebed](https://us-east-1.console.aws.amazon.com/rds/home?region=us-east-1#db-snapshot:engine=postgres;id=pre-moped-2-48-bonebed) @ 13:54 local. - [x] graphql-engine version bumps ([releases & tags](https://github.com/hasura/graphql-engine/releases)) - @frankhereford - Update version-controlled task definitions - ~[ ] staging to latest `graphql-engine` release (`version`)~ - ~[ ] production to previous staging release version + any patches (`version`)~ - ~[ ] Update local dev docker compose to latest `graphql-engine` (`version`)~ - [x] Merge RC to prod - @mddilley - [x] If deployment fails because of React version bump, clear cache and retry - [x] Let users know maintenance is over using [template](https://docs.google.com/document/d/1hpBIx41mttSF6-XgeFuxnJPsK7dfpok97O08oytThnc/edit#heading=h.51j00pz8giuz) - @mddilley - [x] Create issue for `v2.49.0` release - @mddilley - ~[ ] Update [feature list](https://app.gitbook.com/o/-LzDQOVGhTudbKRDGpUA/s/-MIQvl_rKnZ_-wHRdp4J/product-management/features) with any new major features @mddilley~ - [x] Send release notes to Moped users using [template](https://docs.google.com/document/d/1hpBIx41mttSF6-XgeFuxnJPsK7dfpok97O08oytThnc/edit#heading=h.jf63bjq5syy7) (including reminder to refresh the page) - @mddilley - [x] Update staff accounts if there are any bounced emails - @mddilley - ~[ ] Update [database view documentation sheet](https://docs.google.com/spreadsheets/d/1xM6pJVZ_iJnLL9FVbrL1g8HKnlZHSSyYYUsWufFHTZ0/edit?gid=0#gid=0) if there is a new column added in this release~ - [x] Check in on [workgroup documentation](https://cityofaustin.sharepoint.com/sites/MopedWorkgroupDocumentation) @mddilleyTeam: Dev, Product: Moped, Workgroup: TPW2025-11-06T21:29:342025-11-20T22:22:182025-11-20T22:22:18false3653206, 12474808, 37249039359771629425492closedClosedSBO > What application are you using? Other / Not sure > Describe the problem. I'm moving offices to St. Elmo next week, moving into Ron K.'s old office. One of the monitors there has a vertical line of dead pixels that is pretty distracting while working, and the other monitor is missing a power cable and a DP cable. In short - need a monitor and associated cables for my new work station. > How soon do you need this? Soon — Within a week > Is there anything else we should know? I'll be moving into my new office on Monday - so sometime next week would be excellent. Thanks! > Requested By David A. Request ID: DTS25-129605 Type: IT Support, Workgroup: SBO, Team: Tech Services2025-11-06T21:24:102025-11-07T15:48:162025-11-07T15:48:16false68443907, 133022703, 138721851359770443925491closedClosedMobility Services# Currently PLAs have the ability to create accounts on behalf of applicants - which includes setting their password. This is a security risk. # Moving Towards - To improve security, we’re going to automatically generate the password which will allow PLAs to set up an account for applicants but if an applicant wants to update their application, they’ll need to login and update their application. - See PR https://github.com/cityofaustin/atd-knack/pull/231 - Applicant gets sent an email with information on how to reset their password\ Template: ``` An account has been created for you by the Mobility Services Portal. Navigate to: Mobility Services Portal Click the "Forgot?" link and enter the email address: {EMAIL} and click "Submit" Once you reset your password, please return: Mobility Services Portal Log in with your email address and password to view and update your application. ``` Add `a` tag to Mobility Services Portal linkTeam: Apps, Type: Enhancement, Workgroup: Mobility Services, Product: Mobility Services Portal2025-11-06T21:20:332025-11-18T21:06:472025-11-18T21:06:47false31259724179735072112789closedClosedATSD- [x] Add CreationDate Field to allow for sorting to find newly added features - [x] Append in new Mowing locations that have been added to IMOPEDWorkgroup: ATSD, Type: Data, Team: Geo2023-07-10T19:02:182023-09-20T16:12:372023-09-20T16:12:37false80716478359748403925489closedClosedOCE > What application are you using? ArcGIS > Describe the problem. Add 5 alleys to Alley Dashboard map ; also correct label on one alley: total = 6 ( this is batch 8 ) > How soon do you need this? Flexible — An extended timeline is OK > Is there anything else we should know? current Google map seach and old method of identifyingalleys result in confusion and duplication . Alley Dashboard is helping , but adding these allesy will make Dashboard more inclusive. (Note that 4 ofthe new alleys are PRIVATE . see map in attachment ) > Requested By Ron K. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/690d01eaa96fb802fdcc799a/newalleyrequestoct27batch8revnov6.xlsx) (1.07mb) Request ID: DTS25-129600 Type: Map Request, Team: Geo, Workgroup: OCE2025-11-06T20:21:142025-11-17T15:16:252025-11-17T15:16:25false80716478359742851425488closedClosedMobility ServicesHanna and I met up with Paul to go over the operating authority application for testing. Below are some notes: ## 2 - Business Info - If primary holder says no criminal history, hide the disposition document and disposition document table - Edit Additional People - Hide the describe all criminal convictions for edit additional people form using display rules - For additional holder - Collect only Name, email, mail addresses and phone number - Don’t need driver license or convicted of charges - There is a strange list element for Formation Document table ## 3 - Insurance - The initial page did not flag that insurance attachment is in the application. I added the record rule to make sure it does ## 4 - Additional People - Paul asked if this was optional # A/C - [x] If an applicant doesn't have a criminal history, they won't see the field to upload a disposition document - [x] If an applicant doesn't upload an insurance attachment, they are shown a notification that this is a required document. - [x] If an applicant does upload an insurance attachment, they aren't shown a notification to upload the insurance document. - [x] It's optional an applicant to add an Additional person. Type: Bug Report, Team: Apps, Type: Enhancement, Workgroup: Mobility Services, Project: MSP Operating Authority2025-11-06T20:06:142025-11-24T16:02:202025-11-24T16:02:21false31259724359739448225487openROW_Create a Manage Helpful Links page for public so that external users can view DAPCZ Meetings schedule and related agenda._ <img width="1238" height="994" alt="Image" src="https://github.com/user-attachments/assets/5c83a056-b549-4e5b-a35e-717a6ed5243f" /> ### PAGE HEADER: 1. Page header = “Manage Helpful Links”. ### ADD LINK OR EMAIL Section: 1. Display a section header "Add Link or Email" 2. Display a required text field labeled "Name" 3. Display a required text field labeled "Link Details". 4. Display a text field labeled "Notes". _**Ask Diana - Is it possible to add multiple phone numbers be added for one contact?**_ ### SUBMISSION: 1. Display a Submit button at the bottom of the form. 2. Do the following upon successful submission: - Add the entered link name and the details into the Links table with default status Active. - Hyperlink the text in the Name field to the link entered in the "Link Details" field. ### PREVIEW PUBLIC VIEW: 1. Display a button named "Preview Public View" under the Submit button. 2. Upon clicking display view only version of the page in a separate browser tab. ### KEYWORD SEARCH: - [ ] Ability to search for free text on the Links table. - Show keyword search text field labeled "Search by Keyword" - Show a button labeled "Search" ### EXPORT button: - [ ] Display an Export button that when clicked will allow to export the table into the following formats. ### FILTERS: - [ ] Display 'Add Filters' button to enable additional filtering options for all columns in the Links table: - [ ] Default filter on the table: Contact Status = "Active" ### Links table: - [ ] Display the following column headers on the table. 1. Nam: Displays the Name of the link/email entered by the ROW Admin and hyperlinked to the link in the Link Details field. - Allow edits by clicking into the cell. - Upon clicking the link, open the destination page in a new tab. 2. Link Details: Displays detailed link entered by the ROW Admin. **_ Is it possible to show the entire link to keep the row height the same?_** - Allow edits by clicking into the cell. 3. Note: Displays notes entered by the ROW Admin. - Allow edits by clicking into the cell. 4. Status: Display the last set status of the contact. - Upon clicking the cell, display two options - "Active" and ""Inactive" - Upon selecting Inactive option, make the contact inactive. 5. Delete: Displays a clickable delete icon. - When clicked will display a the following dialogue: <img width="461" height="155" alt="Image" src="https://github.com/user-attachments/assets/89fb6938-958f-4d63-999b-38792d7d0e1c" /> - Upon clicking OK, the Link/email will be deleted permanently. - Upon clicking Cancel, the link/email will not delete and the dialogue box closes. - [ ] Default Sort on the table = Name in ascending order (A-Z) - [ ] Display total record count as “Showing X–Y of Z” above the table (e.g., “Showing 1–3 of 3”). - Display a pagination dropdown (default: “25 per page”). - Show 50 rows by default. - If the project list exceeds the default display limit, show pagination controls at the bottom of the table. ### ACCESS: - Admins: Paloma, Evelyn, Alexia Workgroup: ROW, Team: Apps, Project: DAPCZ Agenda Tool, Product: ROW Portal2025-11-06T19:57:002026-04-30T20:41:13false167787744359730396325486closedClosedTPW St Elmo ## Device & User Information (first name and last initial, no last names) Monitors & Colton, S ## What's the problem? User needs to get his desk setup with the monitor hook up in the front area ## What did you do to resolve the issue Have checked and see there was a back support missing and have tried replacing with another one, as well as made sure it's fixed properly and connected on network.Type: IT Support, Team: Tech Services, Workgroup: TPW, Type: Hardware Support2025-11-06T19:33:192025-11-06T19:33:382026-01-16T00:41:05false133022703359726835925485closedClosedSBO > What application are you using? Other / Not sure > Describe the problem. Hello, I would like to request headsets for our office desktop phones. They are essential for effectively communicating with citizens while typing and conducting research simultaneously. Using a handset requires awkward positioning, which is uncomfortable and cause neck strain. I would like to request two headsets—one for Colton S. and one for myself. Thank you. > How soon do you need this? Soon — Within a week > Requested By Monika S. Request ID: DTS25-129595 Type: Other, Workgroup: SBO, Team: Tech Services, Type: Hardware Support2025-11-06T19:24:112025-11-07T16:07:382025-11-07T16:07:38false68443907, 133022703, 138721851359723031025484closedClosedOCE > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. printer ATBWMobility drops offline and will not re-connect . very unstabe > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? need to print OCtober reports and charts > Requested By Ron K. Request ID: DTS25-129590 Type: IT Support, Impact: 1-Severe, Workgroup: OCE, Team: Tech Services, Product: O3652025-11-06T19:15:252025-11-06T20:20:172025-11-06T20:20:17false68443907, 133022703359713166725483closedClosedLand Development Engineering > What application are you using? Other / Not sure > Describe the problem. Bluebeam: Arthur W. has Bluebeam but he needs editing rights to markup plans. Right now it appears to be read only. > How soon do you need this? Soon — Within a week > Is there anything else we should know? Need this soon. It is stopping him from doing work. > Requested By Elizabeth R. Request ID: DTS25-129585 Type: IT Support, Team: Tech Services, Workgroup: Land Development Engineering2025-11-06T18:51:102025-11-06T19:47:042025-11-06T19:47:05false68443907359698252825482closedClosedHR > What application are you using? Maximo > Describe the problem. I just need to borrow a laptop that has the ability to log into Maximo for my candidates to complete their Maximo Assessments. > How soon do you need this? Soon — Within a week > Is there anything else we should know? Wednesday, November 12th at 8:00 AM, at Ben White. I would return the laptop at the end of the day. Because that is the day of the interviews. > Requested By Arturo M. Request ID: DTS25-129580 Workgroup: HR, Type: Other, Product: Maximo, Team: Maximo, Team: Tech Services2025-11-06T18:15:212025-11-13T14:21:162025-11-13T14:21:16false68443907, 133022703, 133040608, 164183211, 235511404358756479025438closedClosedROW > What application are you using? ArcGIS > Describe the problem. An external account admin is trying to add me into his group but he says that my profiles gives him an error. He is asking if I have some restrictions in accessing external groups. Any help on this? > How soon do you need this? Urgently — Critical that this is addressed today > Requested By Boniface N. Request ID: DTS25-129480 Workgroup: ROW, Type: Data, Impact: 1-Severe, Team: Geo2025-11-04T17:30:312025-11-07T19:22:072025-11-07T19:22:07false80716478359693205325481closedClosedAMD > What application are you using? AMD Data Tracker > Describe the problem. When inputting date and times into the Time Log on Work Orders, the current set up allows times to be input in non-chronological order. > Describe the outcome you'd like to see when this feature is implemented. The Time Log will only allow times and dates to be input in chronological order (Issue Received --> Arrive at Work Sit --> Leave Work Site). > Describe any workarounds you currently have in place or alternative solutions you've considered. When reviewing work orders and SRs the user that is closing the work order will have to identify the fault in the time log, then reassign the work order (that was already submitted) to the technician. Then, the technician will need to adjust the time log so the the events are in chronological order. After the technician adjusts the time log they have to resubmit the Work Order and then it can be closed. > Requested By Miles M. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/690ce2a10b236903169fbe9b/timelog.png) (4.93mb) Request ID: DTS25-129575 Workgroup: AMD, Team: Apps, Need: 2-Should Have, Type: Enhancement, Product: AMD Data Tracker2025-11-06T18:03:082026-01-13T22:49:282026-01-16T22:02:04false67915167359658248325480closedClosedPIO > What application are you using? Other / Not sure > Describe the problem. Can I please get Adobe Acrobat and/or the Adobe Creative Suite added to my computer? I need it to check accessibility of our materials > How soon do you need this? Soon — Within a week > Requested By Zara F. Request ID: DTS25-129570 Workgroup: PIO, Type: IT Support, Type: Other, Team: Tech Services2025-11-06T16:30:272025-11-24T15:56:062025-11-24T15:56:06false164183211359648648325479closedClosedATSD > What application are you using? Other / Not sure > Describe the problem. I have MicroStation downloaded on my computer, but I do not seem to have an active account/license. > How soon do you need this? Soon — Within a week > Is there anything else we should know? I need this by November 17, when I have a training session scheduled. > Requested By Sean M. Request ID: DTS25-129565 Workgroup: ATSD, Type: IT Support, Team: Tech Services2025-11-06T16:06:102025-11-20T15:10:462025-11-20T15:10:46false68443907, 164183211359647986125478closedClosedUrban Forestry, SBO St Elmo ## Device & User Information (first name and last initial, no last names) Printer & Multiple ## What's the problem? Seems like there is a issue with Bishop printer, need to do some troubleshooting ## What did you do to resolve the issue Have tested the printer by giving a printer from two different users, it didn't work, then i changed the low ink toners and setup the paper, still it didn't work, contacted craig for some help and we tried doing some status check and troubleshooting still it is not working. Delete and adding back also doesn't work, might need to reach out to the xerox team to fix the issue sometime this week, if still the issue continues.Type: IT Support, Workgroup: Urban Forestry, Workgroup: SBO, Team: Tech Services, Type: Hardware Support2025-11-06T16:04:322025-11-14T19:34:112026-02-12T22:02:39false133022703359646223125477closedClosedUrban Forestry > What application are you using? Other / Not sure > Describe the problem. Issue accessing the printers, needs to get additional printers installed. > How soon do you need this? Flexible — An extended timeline is OK > Requested By Gary H. Request ID: DTS25-129560 Type: IT Support, Workgroup: Urban Forestry, Team: Tech Services2025-11-06T16:00:312025-11-06T17:18:252025-11-06T17:18:25false138721851359636050825476closedClosedAMD > What application are you using? AMD Data Tracker > Describe the problem. need to update some TK that filled up automatically with for certain types of WRK, I am attaching email thread -- I am not aware which WRK, I just set the new TKs. Maybe Billy/Allyson know more details as to what WRK combinations need to be updated with new number. Thanks. > How soon do you need this? Soon — Within a week > Is there anything else we should know? Soon would like this update by mid November. > Requested By Ivonne N. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/690cc011de3b990311419b6f/newtks.pdf) (875.41kb) Request ID: DTS25-129555 Workgroup: AMD, Type: Other, Team: Apps, Product: AMD Data Tracker2025-11-06T15:36:102026-02-20T16:59:222026-02-20T16:59:22false61209591359632044425475closedClosedHR > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. I have had a full legal name change and I would like for it to reflect in the system, log-in and email please. My new legal name is Karen C. Thank you. > How soon do you need this? Soon — Within a week > Requested By Karen C. Request ID: DTS25-129550 Workgroup: HR, Type: Other, Team: Tech Services, Product: O3652025-11-06T15:27:122025-11-06T17:15:402026-01-30T15:28:10false133022703359626332825474closedClosedUrban Forestry > What application are you using? Maximo > Describe the problem. The maximo app has completely stopped working for me the last 2 days if I could please get someassistance with that. > How soon do you need this? Urgently — Critical that this is addressed today > Requested By Gary H. Request ID: DTS25-129545 Type: IT Support, Impact: 1-Severe, Product: Maximo, Team: Maximo, Workgroup: Urban Forestry2025-11-06T15:15:222025-11-10T15:22:042025-11-10T15:22:04false133040608358755217325437closedClosedSBO > What application are you using? Other / Not sure > Describe the problem. Issue with internet not working when connected to my laptop and having issue with teams' video not popping up. "V" had checked it and took care of the issue. > How soon do you need this? Urgently — Critical that this is addressed today > Requested By David H. Request ID: DTS25-129475 Type: IT Support, Impact: 1-Severe, Workgroup: SBO, Team: Tech Services2025-11-04T17:27:092025-11-05T17:02:402025-11-05T17:02:40false68443907, 133022703, 138721851359598283425473closedClosedSBORequesting the development of an SBO Service Plan Dashboard, starting with the overlay service plan The goal is to compare the actual total lane miles by month to the target. The visualization we are wanting to create is similar to this visual in Pavement Operations TPW stat presentation: <img width="676" height="338" alt="Image" src="https://github.com/user-attachments/assets/d567c196-add9-41fc-b76e-26039fa01beb" /> ## Filtering down Overlay Maximo data ### Work Order Filtering - Work Order IDs have the details about the work order and which service plan it’s related to - Filter for Work Order ID contains `SP26-` (service plans for FY 26 are flagged this way) - Filter for Work Order ID does not contain MILL - Filter for CLASSSTRUCTUREID: OVERLAY_WORK ### Specification Filtering - ACT_LENGTH_REPAIR - ACT_WIDTH_REPAIR ## Target data from SBO Requesting to develop a dashboard [FY26 Overlay Production Schedule](https://github.com/user-attachments/files/24478989/FY26.Overlay.Production.Schedule.v1.xlsx) - SBO often changes the target throughout the fiscal year, so there needs to be a way that they can adjust the monthly target goals #### Calculating total lane miles from specifications - (ACT_LENGTH_REPAIR x (ACT_WIDTH_REPAIR/10)) / 5280 ## Visualizations Requested - Graph similar to TPW stat comparing the actuals and targets - Card summing the Lane Miles of in-house overlay for FYTDType: Reports, Team: Data Science, Workgroup: SBO, Product: Power BI2025-11-06T14:07:512026-05-13T14:32:292026-05-13T14:32:29false30810522, 61209591359597338825472open# Request from Dave > We've got a lot of interest from SBO leadership re: rapid reporting on completion of our service plans. That strikes me as an area ripe for using the DataHub and PowerBI to provide that information. And should be simpler to set up than much of the dashboard reporting I do now. What do you think about exploring that a bit further? It would likely involve linking the Work Orders table and Specifications table to do most of them. Dave and I met on 9/26 and 10/31 to further scope out what we would need to do to report on service plans. # Notes from meetings ### Excel workbook - Tabs for each month - tracking targets and actuals on each days and notes about what happened that day - Data Processing page aggregates all the months - Monthly aggregation tab combines all those months - Line chart shows the target line, performance measure goal, and the actual line  - Track this stuff separately because it’s easier to find. Grabbing this from Maximo is a challenge for several reasons: making changes in Maximo is challenging and the reports are challenging as well - Thinking now that the data is in data hub, we could link the specifications (lane miles) to the Maximo work order data - **Street and Bridge Operations Work Orders** - **Street and Bridge Operations Work Order Specifications** ### Service Plans - Pavement Operations - Overlay - workgroup SBOOVL - Milling - workgroup SBOMILL - 2 operations occur: milling (child and overlay (parent) - Sealcoat - workgroup SBOSLCT1 - 4 operations occur: sweeping, level up, crack seal (children prep work) and parent is seal coat work itself - Fall and winter they do prep work. - Reporting level ups and crack seal separately - Prep crack seal (preparing for sealcoat) - Level up workbook, Prep crack seal workbook, Sealcoat workbook - Fogseal - workgroup SBOFGSL - PM crackseal - In-Progress Service Plans - Bridges - Concrete Work - Sidewalks ### Filtering down Maximo data - Work Order IDs have the details about the work order and which service plan it’s related to - Overlay - workgroup SBOOVL - GOAL - Lane miles completed - CLASSIFICATION: OVERLAY_WORK - Work Order ID does not contain MILL - Metrics: - ACT_AREA_REPAIR - ACT_LENGTH_REPAIR - ACT_WIDTH_REPAIR - ACT_DEPTH_REPAIR - Milling - workgroup SBOMILL - Lane miles completed (ACT_AREA_REPAIR in ft) - there’s a formula that converts to lane miles - CLASSIFICATION: OVERLAY_WORK - Work Order ID does contain MILL - Prep Crack Seal - SBOSLCT1 - SP25-171751-CS - CS is the unique identifier for this work - Sealcoat - SBOSLCT1 - GOAL - CLASSIFICATION: SEALCOAT_WORK - PM Crack Seal - SBOFGSL - GOAL - CLASSIFICATION: SEALCOAT_WORK - Description contains `PM Crack Seal` - Fog Seal - SBOFGSL - GOAL ### To figure out later/needs more discussion - Level Up - workgroup SBOSLCT1 - SP25-171751-LU - Tracking number of repairs and asphalt used - Need to find out: how we’re closing out the work orders - This isn’t something that’s being tracked this year so we need to relook at this again - Work with OCE on coming up with a common agreement of how to calculate lane miles - Ron, Binaya, Dave, Rebekka, Jermaine, John F, Fred C - ### Next Steps - During this discussion, Dave and I decided that we should start with overlay as our first test group to report on because it's a goal they report on and we can easily filter down the data2025-11-06T14:05:392025-11-06T14:06:35true61209591359580971425471closedClosedSBO > What application are you using? Other / Not sure > Describe the problem. Requesting a iPad for Mario R. (see edit for details) > How soon do you need this? Flexible — An extended timeline is OK > Requested By Shon J. Request ID: DTS25-129540 Type: Other, Workgroup: SBO, Team: Tech Services, Project: Support SBO with hardware & software2025-11-06T13:21:102025-11-10T13:55:562025-11-10T13:55:56false164183211359314765525470closedClosedAMDIvonne would like to be able to tag for MAP Signals 2026 at the project level as well. **In Scope** - Add project tag called MAP Signals 2026 - See existing tag called MAP Signals 2025 as an example Workgroup: AMD, Team: Dev, Need: 1-Must Have, Type: Enhancement, Product: Moped, Type: Snackoo 🍫2025-11-05T23:02:502025-11-26T16:05:322025-11-26T16:05:32false12474808359301880425469closedClosedAMD > What application are you using? AMD Data Tracker > Describe the problem. Updates for the Signal Activation & Modification work order project: • Lense Type – remove • Cabinet Type There are entries for both 352 and ATC 352. These are the same cabinet types. ATC 352 appears to be more populated, can we change everything that’s 352 to ATC 352 and remove 352? > Describe the outcome you'd like to see when this feature is implemented. Edits to the lense type and cabinet type fields > Describe any workarounds you currently have in place or alternative solutions you've considered. None > Is there anything else we should know? Aligned with the Signal Activation work orders > Requested By Allyson R. Request ID: DTS25-129535 Workgroup: AMD, Team: Apps, Need: 2-Should Have, Type: Enhancement, Product: AMD Data Tracker2025-11-05T22:18:072026-01-14T16:33:592026-01-16T22:00:59false31259724359291927325468closedClosedAMDConfigure email notification on the signal activation/modification form ## Email Subject Signal Activation/Modification at [Signal ID]: [Location Name] ## Email Description All, Today AMD activated a new signal at [Signal ID]: [Location Name]. See below for details: - Bike Signal (from signal_activation_modification) - LPI Comments [updates pending DTS] (from signal_activation_modification) - Ped Button– From Datatracker field (from signal_activation_modification) - Backplate status [updates pending DTS] (from signal_activation_modification) - Cabinet Type– From Datatracker field (from signal_activation_modification) - Cabinet Corner – From Datatracker field (from signal_activation_modification) - BBU – From Datatracker field (from signal_activation_modification) - CCTV (type) - From Datatracker field (from signal_activation_modification) - Detection Type - From Datatracker field (from signal_activation_modification) - Detection Status – Open Note (from signal_activation_modification) - Comm Type - From Datatracker field (from signal_activation_modification) - Comm Status - From Datatracker field (from signal_activation_modification) - Open Notes (from signal_activation_modification) MMC, please get necessary uploads in KITS and D4. ## Receiving - Send to Allyson R and Brian GWorkgroup: AMD, Team: Apps, Type: Enhancement, Product: AMD Data Tracker2025-11-05T21:43:102026-03-26T17:14:092026-03-26T17:14:09false31259724359287532025467closedClosedSBO St Elmo ## Device & User Information (first name and last initial, no last names) Monitors/ Docks & Michael, G ## What's the problem? User says there is no connectivity for the systems ## What did you do to resolve the issue Have checked and figured out different ways on hooking it to the correct socket where there is power and there was a sudden issue while move over. it's fixedType: IT Support, Workgroup: SBO, Team: Tech Services, Type: Hardware Support2025-11-05T21:28:062025-11-05T21:28:202026-01-16T00:41:04false133022703359287405225466closedClosedSBOST. ELMO ## Device & User Information (first name and last initial, no last names) ## What's the problem? @Vaishnav1397 please confirm phones are connected in the fishbowl ## What did you do to resolve the issue Type: IT Support, Type: Mobile Device Support (MDM), Workgroup: SBO, Team: Tech Services, Type: Hardware Support2025-11-05T21:27:402025-11-13T15:47:222025-11-13T15:47:22false138721851359279602125465closedClosedROWThis is the epic for work performed by our data scientist. Work will be performed on sub-issues of this epic. Workgroup: ROW, Type: Open Data, Team: Data Science2025-11-05T21:03:412026-01-07T19:34:062026-01-07T19:34:06true49930868178683144312740closedClosedSMDWorkgroup: SMD, Type: Data, Team: Geo, Project: DTS GIS QC Support for SMD2023-07-03T21:28:572023-07-03T21:30:582023-07-03T21:30:59false121889892359275700525464closedClosedCSD# Background The existing Over-the-Street Banner Map is broken. ESRI isn't supporting the tool that the OTS Banner Map was built on so we need to rebuild the map. We decided to rebuild the map using Instant Maps because it's similar to what we currently have for Lamppost Banners and is easier to set up than using Experience Builder. # Approach - Copy existing Lamppost Banner Map - Update it w/ OTS info + minor updates shown below - Decided that, for now, we won’t show: -- The traffic counts (they are at least 3 yrs old, applicant don’t use them to decide location) # Prototype Link: https://austin.maps.arcgis.com/apps/instant/portfolio/index.html?appid=8d1849730bef49b5a355d01700ca0916 Miro Link: https://miro.com/app/board/o9J_lmlGol0=/?moveToWidget=3458764647122909146&cot=14 Team: Geo, Workgroup: CSD2025-11-05T20:51:522026-01-14T21:18:322026-01-14T21:18:32false142338538359273654025463closedClosedFinance > What application are you using? Finance & Purchasing Portal > Describe the problem. The options for the contracts field are not updated. > Is there anything else we should know? We have an updated Excel file with the updated list. Can we have the contracts field pull from that file? that way the contracts update automatically? > Website Address KNACK PR > Requested By Karen B. Request ID: DTS25-129530 Workgroup: Finance, Type: Bug Report, Impact: 3-Minor, Team: Apps, Product: Finance & Purchasing Portal2025-11-05T20:45:242026-01-15T16:19:252026-01-16T21:55:29false21112975, 170656233359272662025462openSMDUpdate FME process to push the AGOL markings data to these ODP datasets: AGOL datasets: - [Specialty Line](https://austin.maps.arcgis.com/home/item.html?id=427c7d808a174d0282502797b41b9944) - [Specialty Point](https://austin.maps.arcgis.com/home/item.html?id=f8771221f62a4973b10722d6e0849b5c) - [Long Line](https://austin.maps.arcgis.com/home/item.html?id=6fb83b60b8b841529336b5becbe9dd36) - [Short Line](https://austin.maps.arcgis.com/home/item.html?id=7231c92efeb044a091e9c9d379471597) ODP Datahub datasets: - [Speciality line](https://datahub.austintexas.gov/Transportation-and-Mobility/TRANSPORTATION_markings_specialty_line/rczx-h2ey/about_data) - [Specialty point](https://datahub.austintexas.gov/Transportation-and-Mobility/TRANSPORTATION_markings_specialty_point/53jy-y8pj/about_data) - [Long line](https://datahub.austintexas.gov/Transportation-and-Mobility/TRANSPORTATION_markings_long_line/nxkm-x3yr/about_data) - [Short line](https://datahub.austintexas.gov/Transportation-and-Mobility/TRANSPORTATION-markings_short_line/9hak-anfp/about_data) The goal of updating the process is to bring the last work dates into the ODP dataset for Susanne can use this data in the PowerBI dashboard.Workgroup: SMD, Team: Geo, Type: Open Data2025-11-05T20:42:282026-02-02T19:47:54false80716478359259889325461openTPWRequest to publish [311 Service Requests - Austin Transportation and Public Works](https://datahub.austintexas.gov/Transportation-and-Mobility/311-Service-Requests-Austin-Transportation-and-Pub/38mr-dwji/about_data) to the ODP. ### Actions before publishing - Update metadata to prep for ODP publishing - Update description to include more detail on the refresh times of the dataset: runs at 2:36AM and 1:36PM - Publish to ODPType: Open Data, Team: Data Science, Workgroup: TPW, Product: Open Data Platform2025-11-05T20:04:172025-11-10T21:33:11false31259724, 61209591359254818025460closedClosedROW## We are updating ROW's PBI Dashboard with review and issuance metrics for TURP & EX Permits, and TCP review. ### REQ 1: Widget for `Time To Review` EX, and RW-TURP permits that have been issued. **Time to Review**: Median Review Time = Difference in days between (folder in date) - (Web App Process Started Date (oldest where multiple)) `WE NEED TO CONFIRM IN AVERAGE OR MEDIAN`. - Display as it’s own metric/widget - Display by default grouped by FY and monthly - Ideally give users the ability to input the date range. - The date range should be on the folder issue date - Parameters: EX and TURP only, folder has been issued Add the number of calendars ---- ### REQ 2: Bar Graphs for `Time to issuance` for EX, and RW-TURP permits that have been issued, and for TCP reviews. **Permit Parameters:** - Is EX or RW-TURP - Has been issued **TCP Parameters:** - Has been in Review Complete status at least one time - If there are multiple Review Complete cycles, choose the date of the first (oldest) review for the calculation Notes - It's ok to publish a bar graph for each permit, and TCP instead of combining themWorkgroup: ROW, Type: Enhancement, Team: Data Science, Product: Power BI2025-11-05T19:46:282025-11-25T16:41:242025-11-25T16:41:24false30810522, 49930868359254752825459closedClosedROWWe will create a new data set for PBI to pull in. Workgroup: ROW, Type: Enhancement, Team: Data Science, Product: Power BI2025-11-05T19:46:122025-11-25T15:53:002025-11-25T15:53:00false30810522359254471025458closedClosedROW**We are reviewing the current data sets being integrated with ROW's PBI dashboard, and possibly cleaning up any issues that might be found.** - Ideally we can use the existing integrations, and update them as needed for this request.Workgroup: ROW, Type: Research, Team: Data Science, Product: Power BI2025-11-05T19:45:242025-11-25T16:39:392025-11-25T16:39:39false30810522358752875025436closedClosedCSD > What application are you using? Other / Not sure > Describe the problem. I'd like to install Sketchup but it requires administrator permission. Thanks. > How soon do you need this? Soon — Within a week > Requested By Nur S. Request ID: DTS25-129470 Type: IT Support, Workgroup: CSD, Team: Tech Services2025-11-04T17:21:102025-11-05T20:33:222025-11-05T20:33:22false235511404358274585325407closedClosedAMD > What application are you using? AMD Data Tracker > Describe the problem. I need to adjust Item 725-23-300003, i do not have access to this field. I need to add 248 feet to count without disturbing the cost and affecting finance. Need to schedule a meeting with Christina T. & Ronnie B. to discuss this issue. > How soon do you need this? Soon — Within a week > Is there anything else we should know? I need this resolved in the next 48 hours > Requested By Cesar M. Request ID: DTS25-129395 Workgroup: AMD, Type: Other, Team: Apps, Product: AMD Data Tracker2025-11-03T16:12:082026-01-14T15:54:162026-01-16T22:00:59false61209591359252647225457closedClosedTPWAfter [standing up the Airflow 3 stack and making sure we can run the Moped AGOL ETL as normal](https://github.com/cityofaustin/atd-data-tech/issues/25197), we should proceed to updating the syntax of our Airflow 2 DAGs to be compatible with version 3. We can then switch off the Airflow 2 DAGs and turn on the DAGs in the Airflow 3 stack. **In Scope** - Branch from Frank's Airflow 3 work and use [ruff](https://airflow.apache.org/docs/apache-airflow/stable/installation/upgrading_to_airflow3.html#step-3-dag-authors-check-your-airflow-dags-for-compatibility) and Airflow 3 rules to find parameter updates needed and update them - Update `task` imports. See https://github.com/cityofaustin/atd-airflow/pull/321#discussion_r2755917564 - To avoid full replace of datasets and to continue from last successful run context dates (`prev_start_date_success`): - See SQL to insert previous successful run in https://github.com/cityofaustin/atd-airflow/pull/307 - Read out `prev_start_date_success` and DAG IDs from Airflow 2 DB and craft up an insert for DAG run with `prev_start_date_success` - ~Use CLI to backfill DB run history https://airflow.apache.org/docs/apache-airflow/stable/core-concepts/backfill.html~ - ~Or make use of the v2 DB and upgrade in place~ - Update deprecated imports and context variables using https://airflow.apache.org/docs/apache-airflow/stable/installation/upgrading_to_airflow3.html#key-import-updates - Create lists of: - DAGs switched off intentionally so we can verify all DAGs are running by exclusion - ~If effort to continue from last successful run context dates doesn't pan out, DAGs that need hand-holding irt last run context date and DAGs that struggle with full replace at the start of each month~ **PRs for DAG updates** - https://github.com/cityofaustin/atd-airflow/pull/308 - https://github.com/cityofaustin/atd-airflow/pull/322 - https://github.com/cityofaustin/atd-airflow/pull/321 **Not In Scope** - Testing secret management utils (covered in https://github.com/cityofaustin/atd-data-tech/issues/25197) - Testing Slack alerts (covered in https://github.com/cityofaustin/atd-data-tech/issues/25197) - Airflow 2 stack cleanup (covered in https://github.com/cityofaustin/atd-data-tech/issues/26895) **Launch plan** 1. Verify that maintenance DAGs (db clean, logging cleanup) are working in Airflow 3 stack 2. Verify 02 can reach the traffic signal network 3. Make code updates to make existing DAGs compatible with Airflow 3 and get review approvals 4. Have process to resume DAGs that utilize `prev_start_date_success` 5. ~**Coordinate blocked-off window with devs for switchover so we can troubleshoot any issues together**~ **We ended split up the DAGs among devs and moving batches over a PR at a time**Team: Dev, Need: 1-Must Have, Type: Enhancement, Type: DevOps, Workgroup: TPW, Project: Upgrade to Airflow v32025-11-05T19:39:092026-05-06T14:06:402026-05-13T17:24:05false3653206, 12474808, 14793120, 30810522359242044625456closedClosedOCE > What application are you using? Other / Not sure > Describe the problem. TPW Multi-Asset Service Plan map Resurfacing Data is loaded as individual segments and not project areas. Map should reflect the same Project Area (typically full street length) that is shown in the Street Maintenance Map - https://austin.maps.arcgis.com/apps/webappviewer/index.html?id=c82789990c6b4c13b2e8e2313334a13a%20%20 > Describe the outcome you'd like to see when this feature is implemented. Be able to more accurately visualize planned project limits. This will give us a more complete planning tool. > Describe any workarounds you currently have in place or alternative solutions you've considered. Would have to use standalone Street Maintenance Map to see project limits, doing this would nullify the intent of the Multi-Asset Service map. > Is there anything else we should know? Thursday, November 13 or sooner. Council district meeting is scheduled for Friday, November 14 to review service plan map. Would ideally have this improvement prior to that meeting. > Requested By Adam B. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/690ba01d648cc7032df03bd2/streetresurfacingprojectsvssegments.pdf) (525.22kb) Request ID: DTS25-129525 Team: Geo, Need: 1-Must Have, Type: Enhancement, Workgroup: OCE2025-11-05T19:06:102025-11-10T21:25:062025-11-10T21:25:06false80716478359241036125455closedClosedSBO St Elmo ## Device & User Information (first name and last initial, no last names) Laptop, systems & Unknown ## What's the problem? The system near the old desk was not working, as suddenly there seems to be no power supply and everything went blank ## What did you do to resolve the issue The main extension connection giving the power was running all the way from back, there was a user who by mistakenly took it out while removing the coffee machine and that went out. Figured out on different ways to connect back and get the power, moved all the desks, tried connecting through other source but no chance. Checked the directly where extension was running and then moved it.Type: IT Support, Workgroup: SBO, Team: Tech Services, Type: Hardware Support2025-11-05T19:03:002025-11-05T19:03:132026-01-16T00:51:27false133022703359240283825454closedClosedSMS > What application are you using? Shared Mobility Services Portal > Describe the problem. I have added the Eli D. to Lime's contact information but he cannot access Knack. I can see his name under The Providers on Lime's License page but when I look him up under just Account and Provider Accounts he isn't listed under Lime. He needs to access Lime's account to apply for a permit. The system returns an error that he does not have permissions to access the page. He has already tried resetting his password. He needs access to the Application Dashboard for Lime. > Website Address https://atd.knack.com/smrt#application-dashboard/customer-view/ Internet Browser: Chrome > Requested By Andrea M. Request ID: DTS25-129520 Type: IT Support, Type: Bug Report, Impact: 1-Severe, Team: Apps, Workgroup: SMS2025-11-05T19:00:322025-11-06T17:58:222025-11-06T17:58:22false21112975359239933225453closedClosedVZCharlie has written a tool that flags crash narratives which potentially contain personally identifiable information (PII). We have used it for https://github.com/cityofaustin/atd-data-tech/issues/22277 and https://github.com/cityofaustin/atd-data-tech/issues/19449. The VZ team has asked for a copy of the script so that they can use it review some narratives that will be shared for an internal project: * Add the code to the VZ repo `/toolbox` * Write a very short readme * Do not spend time working on/polishing code in any way Team: Dev, Need: 2-Should Have, Workgroup: VZ, Product: Vision Zero Crash Data System2025-11-05T18:59:302025-11-10T17:44:362025-11-10T17:44:36false30810522359237416125452closedClosedSBO > What application are you using? Other / Not sure > Describe the problem. Phones relocation - please send to Matt. > How soon do you need this? Urgently — Critical that this is addressed today > Requested By Monika S. Request ID: DTS25-129515 Type: Other, Impact: 1-Severe, Workgroup: SBO, Team: Tech Services2025-11-05T18:51:112026-02-13T14:25:452026-02-13T14:25:45true133022703358389732625419closedClosedCSD > What application are you using? Moped > Describe the problem. Need an account > How soon do you need this? Soon — Within a week > Requested By Jasmeen K. Request ID: DTS25-129430 Type: Other, Team: Product, Product: Moped, Workgroup: CSD2025-11-03T22:00:302025-11-04T15:52:152025-11-04T15:52:15false37249039136050786110175closedClosed- [x] service areas - [x] stops - [x] routes - [x] transit hubsType: Data, Team: Geo2022-09-02T18:43:212022-09-06T16:08:322022-09-06T16:08:32false80716478359234990925451closedClosedCSD## Wed 11/5/25 - PIO sent the following "main" links to NBP forms with updated branding: * [https://www.austintexas.gov/sites/default/files/files/TPW/PIO/NBP_Street_SiteMapIndemnification_2025-1.pdf](https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.austintexas.gov%2Fsites%2Fdefault%2Ffiles%2Ffiles%2FTPW%2FPIO%2FNBP_Street_SiteMapIndemnification_2025-1.pdf&data=05%7C02%7CKaro.Engstrom%40austintexas.gov%7Cf539e9462c3343a560c908de1c86a5f6%7C5c5e19f6a6ab4b45b1d0be4608a9a67f%7C0%7C0%7C638979561794620500%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=xH2fM4nSSX8p0oMtiHWkbjqO0Qx2H4ecqTtxt9Vk4Fo%3D&reserved=0) * [https://www.austintexas.gov/sites/default/files/files/TPW/PIO/NBP_NOPC_School_Business_2025.pdf](https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.austintexas.gov%2Fsites%2Fdefault%2Ffiles%2Ffiles%2FTPW%2FPIO%2FNBP_NOPC_School_Business_2025.pdf&data=05%7C02%7CKaro.Engstrom%40austintexas.gov%7Cf539e9462c3343a560c908de1c86a5f6%7C5c5e19f6a6ab4b45b1d0be4608a9a67f%7C0%7C0%7C638979561794647683%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=FEAerXfnI0w6%2FZ57s0LypTW3vmo7soWZNJYqRRDoCCk%3D&reserved=0) * [https://www.austintexas.gov/sites/default/files/files/TPW/PIO/NBP_NOPC_School_PlaceofWorship_2025.pdf](https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.austintexas.gov%2Fsites%2Fdefault%2Ffiles%2Ffiles%2FTPW%2FPIO%2FNBP_NOPC_School_PlaceofWorship_2025.pdf&data=05%7C02%7CKaro.Engstrom%40austintexas.gov%7Cf539e9462c3343a560c908de1c86a5f6%7C5c5e19f6a6ab4b45b1d0be4608a9a67f%7C0%7C0%7C638979561794665208%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=q9gk%2BnlJXezUqqqzmxKCYZtXCPFPpPD5ni4VWmJ%2BzQM%3D&reserved=0) * [https://www.austintexas.gov/sites/default/files/files/TPW/PIO/NBP_SIGNOFF_ResidentsNumbered_2025.pdf](https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.austintexas.gov%2Fsites%2Fdefault%2Ffiles%2Ffiles%2FTPW%2FPIO%2FNBP_SIGNOFF_ResidentsNumbered_2025.pdf&data=05%7C02%7CKaro.Engstrom%40austintexas.gov%7Cf539e9462c3343a560c908de1c86a5f6%7C5c5e19f6a6ab4b45b1d0be4608a9a67f%7C0%7C0%7C638979561794681546%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=y0ju4igSpuC21uKOpcM62PuNmHqHB142Hj29XDoTAQ8%3D&reserved=0) * [https://www.austintexas.gov/sites/default/files/files/TPW/PIO/NBP_CulDeSac_SiteMapIndemnification_2025-1.pdf](https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.austintexas.gov%2Fsites%2Fdefault%2Ffiles%2Ffiles%2FTPW%2FPIO%2FNBP_CulDeSac_SiteMapIndemnification_2025-1.pdf&data=05%7C02%7CKaro.Engstrom%40austintexas.gov%7Cf539e9462c3343a560c908de1c86a5f6%7C5c5e19f6a6ab4b45b1d0be4608a9a67f%7C0%7C0%7C638979561794698469%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=5KtpaW0m9iQQJ%2ByE758boQwq4sFr6OeeJRIpGSiLUTs%3D&reserved=0) --- ### Notes * PIO is unsure if further accessibility updates need to be made. If yes, those updates can be done later. * The non-English versions of these forms are not yet updated. Those would require the same brand and accessibility updates, so it may be wise to wait and complete ALL the updates at once to those forms as there are seven other languages (times the forms) to update. cc @hlupico Team: Apps, Type: Enhancement, Workgroup: CSD2025-11-05T18:43:402025-12-03T18:17:432025-12-03T18:17:43false100615928359226387925450closedClosedTED > What application are you using? Transportation Development Services Portal > Describe the problem. My email is saying my inbox is full but i am unable to move any emails. I walked into the tech room to get help please assign to Matt > How soon do you need this? Soon — Within a week > Requested By Lee A. Request ID: DTS25-129510 Workgroup: TED, Type: IT Support, Team: Tech Services2025-11-05T18:15:192025-11-14T19:42:392025-11-26T18:38:09false133022703359173711225449closedClosedCSD# Background The existing Over-the-Street Banner map is broken so we're rebuilding it as an Instant Map. The OTS Banner Map is included in the 3rd Step OTS Application where applicants are asked to add a location to their application. We'll want to update the OTS location information shown on the left with the HTML table that David and Grant shared. Also, we shouldn't need to update the map because it isn't changing but we'll want to confirm its working after David and Grant update the maps. # Mock up Link to mock up: https://miro.com/app/board/o9J_lmlGol0=/?moveToWidget=3458764647123091412&cot=14 <img width="554" height="626" alt="Image" src="https://github.com/user-attachments/assets/17252c96-bc6e-4628-a1fa-9492a3b4fd52" /> # Updated OTS Banner Map [Link to the OTS Banner Map ](https://austin.maps.arcgis.com/apps/instant/portfolio/index.html?appid=8d1849730bef49b5a355d01700ca0916) <img width="1465" height="777" alt="Image" src="https://github.com/user-attachments/assets/e6f31941-dc82-4547-9ac0-e6b2e9a75107" />Team: Apps, Type: Enhancement, Product: Street Banner Program Portal, Workgroup: CSD2025-11-05T15:56:472026-04-16T19:50:242026-04-16T19:50:24false7612723, 21112975359168520725448closedClosedOCE > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. Issue with my teams not loading in the system and "V" has looked into the issue here. Thanks. > How soon do you need this? Soon — Within a week > Requested By Roy F. Request ID: DTS25-129505 Type: IT Support, Workgroup: OCE, Team: Tech Services2025-11-05T15:42:112025-11-05T17:04:322025-11-05T17:04:32false133022703, 138721851359160541325447closedClosedSBO > What application are you using? Other / Not sure > Describe the problem. Display issue at my desk, and brightness on the screens can't be increased, need to look into it. I am st elmo > How soon do you need this? Soon — Within a week > Requested By Michael D. Request ID: DTS25-129500 Type: IT Support, Workgroup: SBO, Team: Tech Services2025-11-05T15:24:102025-11-05T17:06:402025-11-05T17:06:40false68443907, 133022703, 138721851358838924225446closedClosedMobility Services# Background The Mobility Services team wants to see a log of all emails sent to applicants so that any PLA can quickly see the conversation history between reviews and applicants. This would be Section #9 on the Application Details Page. Link to Miro Board: https://miro.com/app/board/uXjVNj7uM5A=/?moveToWidget=3458764647018582341&cot=14 <img width="746" height="186" alt="Image" src="https://github.com/user-attachments/assets/24edc72f-9edf-474c-af4c-09e3dc4cd502" /> # Next Step - Do we want to show a single list of messages across all applicants on a single applicants or per applicant?Team: Apps, Workgroup: Mobility Services, Product: Mobility Services Portal, Project: MSP Operating Authority2025-11-04T23:02:172026-02-23T15:59:282026-02-23T15:59:28false7612723358831421525445closedClosedAMDUpdate the Data & Performance Hub to comply with the new [City of Austin brand](https://cityofaustin.sharepoint.com/sites/CitySpace/SitePages/Austin-Branding-Resources.aspx). Workgroup: AMD, Team: Dev, Type: Enhancement, Product: Data & Performance Hub, Project: City Brand Application2025-11-04T22:24:222026-01-14T15:34:552026-01-14T15:34:55false12474808358361666925418closedClosedSBO Ben white to St Elmo ## Device & User Information (first name and last initial, no last names) Cables, ethernet ports, power cables, display ports & Multiple ## What's the problem? Need to move over the components for the setup from BW ## What did you do to resolve the issue Have went over picked up the required equipment, placed it over and started to setup the desks accordingly.Type: IT Support, Workgroup: SBO, Team: Tech Services, Type: Hardware Support2025-11-03T20:20:542025-11-03T20:21:102026-01-16T00:51:26false133022703356650154025344closedClosedTED > What application are you using? ArcGIS > Describe the problem. our GIS Engineering Map (https://austin.maps.arcgis.com/apps/webappviewer/index.html?id=61c87204b65a43caa8095441253b4c32is) is not working > How soon do you need this? Urgently — Critical that this is addressed today > Requested By Dipti B. Request ID: DTS25-129260 Workgroup: TED, Type: Map Request, Impact: 1-Severe, Team: Geo2025-10-29T15:12:132025-10-29T15:21:272025-10-29T17:11:04false80716478358816509025444closedClosedROW > What application are you using? ArcGIS > Describe the problem. ## Title: Missing "Find ROW Permits" Search Feature on New Property Profile Tool ## Description: It appears the "Find ROW Permits" feature which contained "Search by Permit Number, Permit By Name, Permit by FolderRSN, and Address Buffer" options has been removed from the new Property Profile tool. Currently, the only available search option is by address points. This presents a concern for the ROW Division, as our permits are issued based on segments rather than address points and we have hosted external and internal info sessions where these features were key items for aiding project coordination efforts. ## Impact: - Limits the ability for ROW Division staff and external customers to locate permits and perform project coordination efficiently. - Creates workflow challenges since segment-based permits cannot be easily retrieved without the RSN search option. ## Request: Please confirm whether the "Find ROW Permits" feature was intentionally removed, and if not, restore or reintroduce this functionality in the new Property Profile tool. > How soon do you need this? Soon — Within a week > Requested By Russell B. Request ID: DTS25-129495 Workgroup: ROW, Type: Data, Team: Geo2025-11-04T21:12:082026-01-16T20:48:172026-01-16T20:48:17false114594205358807264225443closedClosedROW > What application are you using? ArcGIS > Describe the problem. ## Title: Enable Parcel Click Functionality in ROWPACT ## Description: Currently, ROWPACT does not allow users to click on TCAD Parcels, while the Property Profile application does. Please add similar functionality to ROWPACT so users can click on TCAD Parcels to view attribute information. Expected Behavior: Users should be able to click on TCAD Parcels in ROWPACT and access parcel details, similar to how it works in Property Profile. > How soon do you need this? Soon — Within a week > Requested By Russell B. Request ID: DTS25-129490 Workgroup: ROW, Type: Data, Team: Geo2025-11-04T20:33:082025-11-12T21:21:322025-11-12T21:21:32false114594205358794284725442closedClosedUrban ForestryUsername: , Gary H Device Serial Number: X93VMQK36N Profile: UF Location: ST. ELMO -------------------Before doing anything ensure that both the device and case are labeled---------------------- Send message "We need to migrate your Apple devices to a new system, which will require a factory reset. Please make sure to back up your data beforehand. When would be a convenient time next week for you to turn in one of your devices?" Steps to move the Device from Airwatch to Intune: 1. Send a ticket to CTM to have Device created in Intune include Serial number and Profile 2. unenroll the Device from airwatch . Log into Airwatch and look the device up (it might be under TPW, ATD, PWD, CIO) 3. Under more actions tab select "Enterprise Wipe" ensure that the "Prevent reenrollment" is checked (The city apps should disappear) 4. reset the device A,. Place one of the ipads used to mirror the client ipad next to the client ipad B. Follow the prompts t if it asks you to log in again the device is still in Airwatch C. One the device is set up have the user log into company portal. Type: Mobile Device Support (MDM), Workgroup: Urban Forestry, Team: Tech Services2025-11-04T19:39:022025-11-17T19:41:552026-02-12T21:53:00false133022703, 138721851358792262125441closedClosedSBO > What application are you using? AMANDA > Describe the problem. Greg will need this account for his job. He will use AMANDA to research projects and permits. > How soon do you need this? Soon — Within a week > Requested By Ryan H. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/690a53e146d539030ee09589/greg_geist_tpw_dts_v7_amanda1.docx) (42.29kb) Request ID: DTS25-129485 Type: IT Support, Product: AMANDA, Workgroup: SBO, Team: AMANDA2025-11-04T19:30:332025-11-21T14:57:032025-11-21T14:57:14false49930868, 63309637358790783625440openTPW BEN WHITE ## Device & User Information (first name and last initial, no last names) ## What's the problem? The conference room Nighthawk is randomly shutting down. In order to get the room working we need to unplug the device and plug it back in. ## What did you do to resolve the issue We reached out to both CTM and the vender that was listed on the Crestron machine. This is their website: https://www.vicav.com/ , now this: HTTP://felixmediasolutions.com & phone: 512-572-1777Type: IT Support, Type: Mobile Device Support (MDM), Team: Tech Services, Workgroup: TPW, Type: Hardware Support2025-11-04T19:24:352026-04-24T15:43:11false133022703358785884025439closedClosedSBOUsername: Charles S Device Serial Number: C36NG4WC2V Profile: SBO Location: KRAMER, CAMERON - 8700/8900, PDC, TOWNVIEW, RIO, OTC, TOOMEY, BOP, ST. ELMO, DALTON, BEN WHITE -------------------Before doing anything ensure that both the device and case are labeled---------------------- Send message "We need to migrate your Apple devices to a new system, which will require a factory reset. Please make sure to back up your data beforehand. When would be a convenient time next week for you to turn in one of your devices?" Steps to move the Device from Airwatch to Intune: 1. Send a ticket to CTM to have Device created in Intune include Serial number and Profile 2. unenroll the Device from airwatch . Log into Airwatch and look the device up (it might be under TPW, ATD, PWD, CIO) 3. Under more actions tab select "Enterprise Wipe" ensure that the "Prevent reenrollment" is checked (The city apps should disappear) 4. reset the device A,. Place one of the ipads used to mirror the client ipad next to the client ipad B. Follow the prompts t if it asks you to log in again the device is still in Airwatch C. One the device is set up have the user log into company portal. Type: Operations, Type: Mobile Device Support (MDM), Workgroup: SBO, Team: Tech Services2025-11-04T19:04:312025-11-24T21:03:522025-11-24T21:03:53true68443907, 133022703, 164183211358257516425405closedClosedROW > What application are you using? Other / Not sure > Describe the problem. Tasmia C. is experiencing audio driver issues related to her microphone on both the laptop and headset. > How soon do you need this? Soon — Within a week > Requested By Russell B. Request ID: DTS25-129385 Workgroup: ROW, Type: IT Support, Team: Tech Services, Type: Hardware Support2025-11-03T15:30:372025-11-03T19:00:422025-11-03T19:00:42false68443907, 133022703358750802925435closedClosedLDE > What application are you using? Other / Not sure > Describe the problem. The division manager over Land Development Engineering (Elizabeth R. ) and the Supervisor over License Agreements (Samuel W. ) keep loosing their access to the data sheets that I update monthly, which are located at this website: https://cityofaustin.sharepoint.com/:x:/r/sites/tpwLDE/_layouts/15/Doc.aspx?sourcedoc=%7B44FECB8F-81BB-4570-8286-34FC7370083F%7D&file=Beth%20Robinson%20-%20How%20many%20LAs%20%26%20Average%20Process%20Time.xlsx&action=default&mobileredirect=true *******Please give them permanent access to that and please keep reading. They should also both have permanent and full access to every single item at the following main docs website for our division which are all located at the following link: https://cityofaustin.sharepoint.com/sites/tpwLDE/Shared%20Documents/Forms/AllItems.aspx > Is there anything else we should know? I talked to Karo about this in email. I’ve been sending my supervisors a link to our data when it’s done for a couple of years without problem. Over the last 2 months though, I’ve had to reshare the link to this data with my supervisor and division manager because my supervisor said both last month and this month that he didn’t have access. I gave access last month, but access was lost again. Please help. Thank you! > Website Address https://cityofaustin.sharepoint.com/:x:/r/sites/tpwLDE/_layouts/15/Doc.aspx?sourcedoc=%7B44FECB8F-81BB-4570-8286-34FC7370083F%7D&file=Beth%20Robinson%20-%20How%20many%20LAs%20%26%20Average%20Process%20Time.xlsx&action=default&mobileredirect=true & https://cityofaustin.sharepoint.com/sites/tpwLDE/Shared%20Documents/Forms/AllItems.aspx Internet Browser: Edge > Requested By Deb C. Request ID: DTS25-129465 Impact: 2-Major, Team: Apps, Workgroup: LDE, Type: Sharepoint2025-11-04T17:15:212025-11-05T14:05:012025-11-05T14:05:29false100615928358743951925434closedClosedVZPer Xavier, we need to undelete the EMS record that has been deleted from incident `21090-0231`. https://visionzero.austin.gov/editor/ems/21090-0231Team: Dev, Need: 1-Must Have, Workgroup: VZ, Product: Vision Zero Crash Data System2025-11-04T16:56:572025-11-04T18:26:562025-11-04T18:27:03false14793120358740462025433closedClosedSDD > What application are you using? ArcGIS > Describe the problem. Looking to create a map that can serve as a tracking tool for reccomendations for street network updates. A interactive map where we could place comments on street segments. We previously created these using the crowdsource polling tool through AGOL which has since been replaced by Crowdsource Reporter. We have not been able to use Reporter to the same effectiveness in which Polling provided. An example of the polling map that still is accessible is here: https://austin.maps.arcgis.com/apps/CrowdsourcePolling/index.html?appid=38ac0c9ef69f4e19bb172a0e861edbd3# If you are available to talk through the request, please let me know. > How soon do you need this? Soon — Within a week > Is there anything else we should know? We are looking to utilize this tool with our amendment cycle which is approaching at the beginning of the new year. We would use this tool asap if available. > Requested By Joseph D. Request ID: DTS25-129460 Workgroup: SDD, Type: Map Request, Team: Geo2025-11-04T16:48:102025-11-25T22:13:452025-11-25T22:13:45false80716478358737205425432closedClosedVZCurrently, the EMS injury severity assignment trigger, `update_ems_patient_injry_sev()`, is assigning a fatal injury to EMS records in which the `mvc_form_collision_indicators` is `LIKE 'death%`. This rule exists to specifically the value `'death (same vehicle)'`. It turns out that we do not want to interpret this value as a fatal injury. This block of logic can be completely removed. 1. Modify the injury assignment trigger to completely remove final condition of the fatal injury assignment rules: ```sql -- this case can be removed when (lower(NEW.mvc_form_collision_indicators) LIKE 'death%') then ``` 2. Re-process all EMS records so that the updated injury logic is assigned. [Here](https://github.com/cityofaustin/atd-data-tech/issues/24273) is an example of how we backfilled these values in the past. Here's a copy of the `update_ems_patient_injry_sev()` trigger: ```sql CREATE OR REPLACE FUNCTION public.update_ems_patient_injry_sev() RETURNS trigger LANGUAGE plpgsql AS $function$ BEGIN case -- -- fatal injuries -- when (lower(NEW.pcr_provider_impression_primary) = 'death on scene') then NEW.patient_injry_sev_id = 4; NEW.patient_injry_sev_reason = 'Reported as "death on scene"'; when (lower(NEW.pcr_provider_impression_secondary) = 'death on scene') then NEW.patient_injry_sev_id = 4; NEW.patient_injry_sev_reason = 'Reported as "death on scene"'; when (lower(NEW.pcr_outcome) = 'deceased on scene') then NEW.patient_injry_sev_id = 4; NEW.patient_injry_sev_reason = 'Reported as "deceased on scene"'; when (lower(NEW.pcr_patient_acuity_final) = 'dead without resuscitation efforts (black)') then NEW.patient_injry_sev_id = 4; NEW.patient_injry_sev_reason = 'Reported as "dead without resuscitation efforts"'; when ((lower(NEW.pcr_patient_acuity_initial) = 'dead without resuscitation efforts (black)') and (NEW.pcr_patient_acuity_final is NULL)) then NEW.patient_injry_sev_id = 4; NEW.patient_injry_sev_reason = 'Reported as "dead without resuscitation efforts"'; when (lower(NEW.mvc_form_collision_indicators) LIKE 'death%') then NEW.patient_injry_sev_id = 4; NEW.patient_injry_sev_reason = 'The collision indicators include the word "death"'; -- -- serious injuries -- when (lower(NEW.pcr_patient_acuity_final) = 'critical (red)') then NEW.patient_injry_sev_id = 1; NEW.patient_injry_sev_reason = 'The patient acuity level was critical (red)'; when (lower(NEW.pcr_patient_acuity_initial) = 'critical (red)' and NEW.pcr_patient_acuity_final is NULL) then NEW.patient_injry_sev_id = 1; NEW.patient_injry_sev_reason = 'The patient acuity level was critical (red)'; when (lower(NEW.pcr_patient_acuity_final) = 'emergent (yellow)' and lower(NEW.pcr_outcome) in ('transported', 'care transferred')) then NEW.patient_injry_sev_id = 1; NEW.patient_injry_sev_reason = 'The patient acuity level was yellow and the patient was transported or had care transferred to another entity'; when (lower(NEW.pcr_patient_acuity_initial) = 'emergent (yellow)' and lower(NEW.pcr_patient_acuity_final) is NULL and lower(NEW.pcr_outcome) in ('transported', 'care transferred')) then NEW.patient_injry_sev_id = 1; NEW.patient_injry_sev_reason = 'The patient acuity level was yellow and the patient was transported or had care transferred to another entity'; when (right(NEW.pcr_transport_priority, 1) = '3') then NEW.patient_injry_sev_id = 1; NEW.patient_injry_sev_reason = 'The transport priority was listed as "' || NEW.pcr_transport_priority || '"'; when (lower(NEW.pcr_transport_priority) like 'charlie%') then NEW.patient_injry_sev_id = 1; NEW.patient_injry_sev_reason = 'The transport priority was listed as "' || NEW.pcr_transport_priority || '"'; when (lower(NEW.pcr_transport_priority) like 'delta%') then NEW.patient_injry_sev_id = 1; NEW.patient_injry_sev_reason = 'The transport priority was listed as "' || NEW.pcr_transport_priority || '"'; when (lower(NEW.pcr_transport_priority) like 'echo%') then NEW.patient_injry_sev_id = 1; NEW.patient_injry_sev_reason = 'The transport priority was listed as "' || NEW.pcr_transport_priority || '"'; when (lower(NEW.pcr_provider_impression_primary) like 'fracture%') then NEW.patient_injry_sev_id = 1; NEW.patient_injry_sev_reason = 'The provider listed the impression: "' || NEW.pcr_provider_impression_primary || '"'; when (lower(NEW.pcr_provider_impression_secondary) like 'fracture%') then NEW.patient_injry_sev_id = 1; NEW.patient_injry_sev_reason = 'The provider listed the impression: "' || NEW.pcr_provider_impression_secondary || '"'; when (lower(NEW.pcr_patient_acuity_level_reason) = 'evidence of major trauma/hemorrhage') then NEW.patient_injry_sev_id = 1; NEW.patient_injry_sev_reason = 'The acuity level reason is "evidence of major trauma/hemorrhage"'; when (lower(NEW.pcr_provider_impression_primary) in ('burn', 'cardiac - cardiac arrest', 'cardiac - cardiac arrest - traumatic', 'syncope', 'unconsciousness')) then NEW.patient_injry_sev_id = 1; NEW.patient_injry_sev_reason = 'The provider listed the impression: "' || NEW.pcr_provider_impression_primary || '"'; when (lower(NEW.pcr_provider_impression_secondary) in ('burn', 'cardiac - cardiac arrest', 'cardiac - cardiac arrest - traumatic', 'syncope', 'unconsciousness')) then NEW.patient_injry_sev_id = 1; NEW.patient_injry_sev_reason = 'The provider listed the impression: "' || NEW.pcr_provider_impression_secondary || '"'; -- -- minor injuries -- when (NEW.mvc_form_patient_injured_flag = 1) then NEW.patient_injry_sev_id = 2; NEW.patient_injry_sev_reason = 'The patient was flagged as injured'; when (lower(NEW.pcr_provider_impression_primary) like 'injury%') then NEW.patient_injry_sev_id = 2; NEW.patient_injry_sev_reason = 'The provider listed the impression: "' || NEW.pcr_provider_impression_primary || '"'; when (lower(NEW.pcr_provider_impression_secondary) like 'injury%') then NEW.patient_injry_sev_id = 2; NEW.patient_injry_sev_reason = 'The provider listed the impression: "' || NEW.pcr_provider_impression_secondary || '"'; when (lower(NEW.pcr_outcome) in ('transported', 'care transferred')) then NEW.patient_injry_sev_id = 2; NEW.patient_injry_sev_reason = 'The patient was transported to a hospital or their care was transferred to another entity'; -- -- possible injuries -- when (NEW.pcr_provider_impression_primary is not NULL and lower(NEW.pcr_provider_impression_primary) not in ('exam - adult - no finding', 'exam - child - no finding', 'exam - general', 'no complaints')) then NEW.patient_injry_sev_id = 3; NEW.patient_injry_sev_reason = 'The provider listed the impression: "' || NEW.pcr_provider_impression_primary || '"'; when (NEW.pcr_provider_impression_secondary is not NULL and lower(NEW.pcr_provider_impression_secondary) not in ('exam - adult - no finding', 'exam - child - no finding', 'exam - general', 'no complaints')) then NEW.patient_injry_sev_id = 3; NEW.patient_injry_sev_reason = 'The provider listed the impression: "' || NEW.pcr_provider_impression_secondary || '"'; -- -- not injured -- else NEW.patient_injry_sev_id = 5; NEW.patient_injry_sev_reason = NULL; end case; RETURN NEW; END; $function$ ```Team: Dev, Need: 1-Must Have, Workgroup: VZ, Product: Vision Zero Crash Data System, Project: Enhanced Vision Zero Data2025-11-04T16:40:162026-01-06T16:36:122026-01-06T16:36:12false14793120358737079125431closedClosedHRJennifer W. HR ## Background TPW SOP and Improving HR usability has made us want to rethink how forms are being handled in the TPW HR Portal. The initial design was meant for Supervisor<>Staff only. There has been a need to have other levels of management see forms that a staff member has completed. (Ex. Departmentwide acknowledgement, program acknowledgements, divisional acknowledgement (future)) ## Examples - TED DM suggested seeing TLC Requests for their whole division - SBO is wanting to have assistance with their divisional acknowledgements (related to employee conduct) - AD and DM levels would like to see the progress of their division staff for mandatory acknowledgementsWorkgroup: HR, Team: Apps, Type: Enhancement, Product: Human Resources Portal, Project: Improve HR Portal Usability2025-11-04T16:39:542025-12-09T18:21:072025-12-09T18:24:16false21112975, 170656233358728190725430openThis Project will be for the AMD Fiber Upgrade Prioritization. The Geo team will analyze and score the fiber optic corridors in order to provide prioritization scores to each corridor. The initial scoring matrix can be found here: https://cityofaustin.sharepoint.com/:x:/r/sites/tpwEmergingTechnology/_layouts/15/Doc.aspx?sourcedoc=%7BE343C64C-FF47-4301-9CDE-A9FEA6BCEE51%7D&file=Austin_Fiber_Upgrade_Prioritization_Matrix.xlsx&action=default&mobileredirect=true2025-11-04T16:17:292025-11-12T23:27:39true61209591, 114594205358727313125429closedClosedSPP > What application are you using? Smart Mobility Office Portal > Describe the problem. Need help adding a new set of codes to Bikeshare form > How soon do you need this? Soon — Within a week > Requested By Andrew A. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/690a25f223adcf02eba4b0e1/gift_batch_export413.csv) (5.64kb) Request ID: DTS25-129455 Type: IT Support, Team: Apps, Project: MetroBike Employee Benefit, Workgroup: SPP2025-11-04T16:15:282025-11-10T16:12:362025-11-10T16:12:37false7612723, 100615928358360330125417closedClosedOCE St Elmo ## Device & User Information (first name and last initial, no last names) Laptop/ Docs/ Monitors & Ronald, C ## What's the problem? User wants his few of the team members moved over to the other side and wanted to get the workstations setup ## What did you do to resolve the issue Have moved over the screens and made sure to get the setup completed, docks, network, screens have been setup make sure everything was working well and got the desks ready for use.Type: IT Support, Workgroup: OCE, Team: Tech Services, Type: Hardware Support2025-11-03T20:17:092025-11-03T20:17:382026-01-16T00:41:04false133022703358263115225406closedClosedROW > What application are you using? Other / Not sure > Describe the problem. Sobhani A's laptop and monitor screens are turning off/on every 20/25 minutes and then coming back on. Additionally, the monitors are not maintaining there arrangement from the display settings. > How soon do you need this? Soon — Within a week > Requested By Russell B. Request ID: DTS25-129390 Workgroup: ROW, Type: IT Support, Team: Tech Services, Type: Hardware Support2025-11-03T15:45:272025-11-03T19:01:062025-11-03T19:01:06false68443907, 133022703358721948825428openROW_Create a DAPCZ Meeting Details page so that the ROW Coordinators team can view and mange meeting Agenda and related links and attachments, and review associated projects for the meeting._ ### Current Meeting: <img width="1146" height="595" alt="Image" src="https://github.com/user-attachments/assets/0606d81f-5b85-4e44-ac4f-1406abbaae20" /> ### Past Meetings: <img width="1129" height="824" alt="Image" src="https://github.com/user-attachments/assets/d4f27d72-b6de-4aba-ba15-f7929db4cbd9" /> ### Future Meetings: <img width="1151" height="432" alt="Image" src="https://github.com/user-attachments/assets/dc3f47f5-bac6-4211-916c-39589efba803" /> ### PAGE HEADER: - [ ] Page header = “DAPCZ Meeting Details”. ### MEETING DETAILS Dection: 1. Meeting Status: Display the present status of the meeting. 3. Meeting Date: Display the meeting date set. ### EDIT AGENDA button: 1. Display a button name "Edit Agenda" for meetings with Status = Current or Future 2. Upon clicking the button, open the meeting’s agenda content in an editable pop up window.(Issue #26983) ### ACTIVE DAPCZ PROJECTS button: 1. Display a button name "Active DAPCZ Projects" for meetings with Status = Current or Future 2. Upon clicking the button, direct the user to the DAPCZ Project List Page. ### PREVIEW AGENDA button: 1. Display a button name "Preview Agenda" for meetings in all statuses (Current, Future, Past) 2. Upon clicking the button, open the view only version of the formatted agenda content in a pop up window. (Issue #26977) ### DAPCZ PROJECTS Section: 1. Display the section title as “DAPCZ Projects”. 2. Display text under the title - "Projects that attended the meeting." 3. Display "Add filters" option that allows to filter through the table columns and values. 4. Display Projects table with the following columns: Ensure the columns match the Public View of the Project list. - RSN# - Project Name: - Location - Project Description - DAPCZ Site Contact - Project Owner - Project Status 5. Display the table when Meeting Status = Current or Past. 6. When the Meeting Status = Current or Past, display all projects associated with the meeting, showing their details in rows. 7. When Meeting Status = Future, do not display the table. Instead, display a text - "There are currently no Active DAPCZ Projects associated to this meeting." 8. Sort the table by Location in ascending order by default. 9. Group projects by ABC. 10. Pagination: - Display total record count as “Showing X–Y of Z” above the table (e.g., “Showing 1–3 of 3”). - Display a pagination dropdown (default: “25 per page”). - If the project list exceeds the default display limit, show pagination controls at the bottom of the table. ### ACCESS: - Admins: Paloma, Evelyn, Alexia Workgroup: ROW, Team: Apps, Project: DAPCZ Agenda Tool, Product: ROW Portal2025-11-04T16:01:572026-04-14T20:54:25false167787744358702626425427closedClosedCSD## Tue 11/4/25 * Margaret asked how she could include the following items in the NBP export CSV spreadsheet from Knack: >how can I export the KNACK this info >In Date | Issued | Party Date | Issue User >It is not included it the CSV doc We determined via chat that: **Party Date** = Neighborhood Block Party Date (already on the export) **In Date** = Application Submitted Date, can be added to the export **Issued** = Payment Date, can be added to export **Issue User** should be Margaret, or if someone else is working on her behalf, that should be captured. * I proposed using Last Modified By date to capture the user last editing the application. This should be the staff member placing the application into Pending Payment status. Margaret approved. cc: @hlupico Team: Apps, Type: Reports, Type: Enhancement, Workgroup: CSD2025-11-04T15:14:052025-11-13T16:28:502025-11-13T16:28:50false100615928358697961425426closedClosedOCE > What application are you using? AMD Data Tracker > Describe the problem. Asset Management staff would like access to AMD data tracker in order to query asset quantity information. Adam B. Jonathan R. > How soon do you need this? Soon — Within a week > Requested By Adam B. Request ID: DTS25-129450 Type: IT Support, Team: Apps, Product: AMD Data Tracker, Workgroup: OCE2025-11-04T15:03:112026-01-07T17:18:222026-01-07T17:18:22false21112975358689656425425closedClosedTDS > What application are you using? Other / Not sure > Describe the problem. I need assistance with installing a new printer and the software download. DYMO Label Writer > How soon do you need this? Soon — Within a week > Requested By Sonia B. Request ID: DTS25-129445 Type: IT Support, Workgroup: TDS, Team: Tech Services2025-11-04T14:42:092025-11-06T20:11:442025-11-06T20:11:44false68443907, 133022703, 164183211, 235511404358684162325424closedClosedPavement Operations > What application are you using? Other / Not sure > Describe the problem. our printer (Oakwood) needs a toner replacement. This printer is located at Townview on top of the hill at the overlay building. > How soon do you need this? Soon — Within a week > Requested By Christopher B. Request ID: DTS25-129440 Type: IT Support, Workgroup: Pavement Operations, Team: Tech Services2025-11-04T14:27:072025-11-04T17:03:442025-11-04T17:03:44false68443907, 133022703358683107725423closedClosedPavement Operations > What application are you using? Other / Not sure > Describe the problem. I would like to request for 2 of my employees to be issued Mifi's. i also have a rouge mifi in my possession that I'm not sure who it is issued to. > How soon do you need this? Soon — Within a week > Requested By Christopher B. Request ID: DTS25-129435 Type: Other, Workgroup: Pavement Operations, Team: Tech Services, Type: Hardware Support2025-11-04T14:24:122025-11-17T17:44:052025-11-17T17:44:05false68443907, 133022703358682127925422closedClosedATSDCreate web application with preset filters to enhance to review of LPI signal locationsWorkgroup: ATSD, Team: Geo, Type: GIS Web Application2025-11-04T14:21:202025-11-07T19:26:292025-11-07T19:26:29false80716478358408294925421closedClosedOSEWorkgroup: OSE, Type: Data, Team: Geo, Product: AMANDA, Type: GIS Web Application2025-11-03T23:15:162025-11-03T23:16:202025-11-03T23:16:20false114594205358391860925420closedClosedTPWMax S. is leading the MAP process and is looking for 2026 mobility hub locations to be tracked in Moped. This component and tag are needed in time for Max to workshop with Anne M. and Jasmeen K. before Thanksgiving. **In Scope** - New component - Name: Mobility Hub - No subtype - Point type - No subcomponents - Default component work types (Maintenance / Repair, Modification, New) - Same as Trail - Shared Use Path (Paved Dual Trail) so see [SQL recipe](https://github.com/cityofaustin/atd-moped/blob/main/moped-database/recipes/copy_component_work_types_from_other_component.sql) - New component tag - MAP Mobility Hubs - 2026Team: Dev, Need: 1-Must Have, Product: Moped, Type: Snackoo 🍫, Workgroup: TPW2025-11-03T22:09:262025-11-06T15:34:232025-11-06T15:34:23false37249039357638139325396openThis is an epic; we are not tracking work here.Product: AMANDA, Team: AMANDA2025-10-31T20:32:402026-02-05T17:07:59true358356039725416closedClosedFinance > What application are you using? Finance & Purchasing Portal > Describe the problem. We updated the SR instructions with new screenshots and some new wording in a few places. Would you please update the help section? > Describe the outcome you'd like to see when this feature is implemented. The instructions will match the new look of the service request portal. > Describe any workarounds you currently have in place or alternative solutions you've considered. Instructions currently exist and can be used until the updates are made. > Is there anything else we should know? Request is not urgent. > Requested By Rochelle C. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/69090accbe9cbd03113062ca/servicerequestinstructionsoverviewrequester.docx) (716.1kb) Request ID: DTS25-129425 Workgroup: Finance, Team: Apps, Need: 3-Could Have, Type: Documentation, Product: Finance & Purchasing Portal2025-11-03T20:06:132025-11-21T17:11:582025-11-21T17:11:58false21112975, 170656233358348519125415closedClosedOSE > What application are you using? ArcGIS > Describe the problem. Hello! Looking to secure a map for the Sunshine Run 5K and 10K 2026 - the route is the same as 2025, I attached the 2025 map. Event: Sunshine Run 5K and 10K Date: Sunday, May 3, 2026 Event Time: 8am-1030am Closures: 330am-1130am ROW ID: 13527689 Thank you! > How soon do you need this? Soon — Within a week > Is there anything else we should know? To add to the ACE website > Requested By Allison Z. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/6909047a210764030a83f5d8/map_ace2_sunshinerun_20250422.pdf) (1.94mb) Request ID: DTS25-129420 Workgroup: OSE, Type: Map Request, Team: Geo2025-11-03T19:45:222025-11-07T15:39:512025-11-07T15:39:51false114594205, 188904275358336498025414closedClosedTPWAs more groups are adding tags around the MAP 2026 efforts, there was confusion about whether the advanced search is for project tags or component tags or both. **In Scope** - Update "Tags" label in advanced search **Field** dropdown to say "Project tags" **Not in scope** - Updating the value stored for this field in the url params (it already says `project_tags`) - Adding component tag search which would be a separate issue **Teams chat screenshot** <img width="572" height="320" alt="Image" src="https://github.com/user-attachments/assets/d46ea2f8-2c85-489c-8bcd-55e79ce741a7" />Team: Dev, Need: 3-Could Have, Type: Enhancement, Product: Moped, Type: Snackoo 🍫, Workgroup: TPW2025-11-03T19:07:562025-11-11T13:26:462025-11-11T13:26:46false12474808358319219125413closedClosedVZNow that we have https://github.com/cityofaustin/atd-data-tech/issues/25004, show the `person_match_attributes` column in the EMS patien table on the EMS details page. <img width="1439" height="364" alt="Image" src="https://github.com/user-attachments/assets/fb8babe2-947e-40ac-9e66-700aa35776cc" />Team: Dev, Need: 1-Must Have, Workgroup: VZ, Product: Vision Zero Crash Data System, Project: Enhanced Vision Zero Data2025-11-03T18:16:152025-11-13T23:37:342025-11-13T23:37:34false14793120358317840325412closedClosedVZOn the EMS details page, add a column to the **Possible matching people** table that indicates the EMS match status. <img width="1432" height="571" alt="Image" src="https://github.com/user-attachments/assets/2261ef61-6529-47ca-922f-06bbf5d7f7d4" />Team: Dev, Workgroup: VZ, Product: Vision Zero Crash Data System, Project: Enhanced Vision Zero Data2025-11-03T18:11:262025-11-13T23:37:462025-11-13T23:37:46false14793120358315411425411closedClosedROWAdd new fields to UC Application## Description:The UC Team would like to update the UC... (LP) - (Ready for Test Deployment) ### Acceptance Criteria - The AC provided applies to UC folders only - Four new info fields need to be added both in back office and portal - Details of info fields are below | Info Description | Info Type | Info Group | Display on Portal | |------------------|-----------|------------|-------------------| | Micro-trench | Boolean | Right-Of-Way Infrastructure | Yes | | Pole Relocation | Boolean | Right-Of-Way Infrastructure | Yes | | Is this a Revision/Correction to a previous UC case? | Boolean | Project Information | Yes | | If Yes, provide previous UCC# or UC Permit#: | Alpha | Project Information | Yes | **Business Rules for the info fields** - "Micro-Trench" Info field needs to be placed directly under the "Telecom/Fiber/CATV" info field. - If "Telecom/Fiber/CATV" is answered Yes, then Micro-trench info field must be mandatory. - "Pole Relocation" info field must be mandatory (Required for Insert) - "Is this a Revision/Correction to a previous UC case?" info field must be mandatory (Required for Insert) - If "Is this a Revision/Correction to a previous UC case?" info field is answered Yes, then "If Yes, provide previous UCC# or UC Permit#:" info field must be mandatory --- ### Change Management - 11/7/25 - Vish - Updated initial AC --- > What application are you using? AMANDA > Describe the problem. ## Title: Add new fields to UC Application ## Description: The UC Team would like to update the UC application form and AMANDA info fields back end with the following additions: _Under Right-of-Way Infrastructure:_ - Micro-trench: YES / NO - Pole Relocation: YES / NO _Under Project Information:_ - Is this a Revision/Correction to a previous UC case? YES / NO - If Yes, provide previous UCC# or UC Permit#: ______________ > How soon do you need this? Soon — Within a week > Requested By Russell B. Request ID: DTS25-129415 Workgroup: ROW, Type: Other, Impact: 2-Major, Need: 1-Must Have, Product: AMANDA, Team: AMANDA2025-11-03T18:03:092025-12-17T15:18:562026-02-25T17:11:13false33665701, 49930868, 51717169, 63309637358290754125410closedClosedCSD > What application are you using? Other / Not sure > Describe the problem. Sandra C. (who currently administrates the Art Box program) will be retiring and will no longer be working after 11/7. Can you change the notifications in Knack so that I (Anne Milne) am sent a notification when a new art box application is submitted? Thank you > How soon do you need this? Soon — Within a week > Is there anything else we should know? By EOD 11/7 - Sandra will be OOO after this time. > Requested By Anne M. Request ID: DTS25-129410 Type: IT Support, Team: Apps, Workgroup: CSD2025-11-03T16:51:102026-01-22T16:28:312026-01-22T16:28:31false7612723, 100615928358286141725409closedClosedSDD > What application are you using? Other / Not sure > Describe the problem. As per Division Manager Cole K, I am requesting a license for Adobe Suite. > How soon do you need this? Flexible — An extended timeline is OK > Requested By Esteefania H. Request ID: DTS25-129405 Workgroup: SDD, Type: IT Support, Team: Tech Services2025-11-03T16:39:092025-11-05T18:13:542025-11-05T18:13:54false68443907, 235511404358276270725408closedClosedTDS > What application are you using? ArcGIS > Describe the problem. monthly request to update the TIA layer in the TDS web map > How soon do you need this? Soon — Within a week > Requested By Nazlie S. Request ID: DTS25-129400 Type: Map Request, Team: Geo, Workgroup: TDS2025-11-03T16:15:292025-11-03T20:29:062025-11-03T20:29:06false80716478358248705725404closedClosedEmergency Management > What application are you using? Other / Not sure > Describe the problem. We're hosting our Winter Weather exercise at Ben White next Wednesday 11/5. I'd like to request a few power strips and cord covers for the room as some people will have laptops. I don't believe these are available in the office supply cabinets so I'm submitting a request. > How soon do you need this? Soon — Within a week > Is there anything else we should know? Our event is 11/5. I'll be at ben white tomorrow, 11/4. > Requested By Kristin B. Request ID: DTS25-129380 Type: IT Support, Workgroup: Emergency Management, Team: Tech Services2025-11-03T15:09:092025-11-06T14:52:582025-11-06T14:52:58false164183211358219189025403closedClosedSBO ## Device & User Information (first name and last initial, no last names) Jorge L. ## What's the problem? needs timeclock ipad reset . ## What did you do to resolve the issue Type: IT Support, Type: Mobile Device Support (MDM), Workgroup: SBO, Team: Tech Services, Type: Hardware Support2025-11-03T13:57:272026-01-16T14:26:502026-01-16T14:26:50false164183211358183658725402closedClosedSBO > What application are you using? Maximo > Describe the problem. Report Request -I would like to be sent the Striping Report I would like the daily Striping Email report sent to me. Michael D. asked me to contact Rene V. Have a great day! > How soon do you need this? Soon — Within a week > Requested By Greg G. Request ID: DTS25-129375 Type: IT Support, Product: Maximo, Workgroup: SBO2025-11-03T12:24:112025-11-03T16:14:482025-11-03T16:14:48false133040608358180615025401closedClosedSBO > What application are you using? Maximo > Describe the problem. Desktop Maximo is not showing new service requests and is asking to save the changes. > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? Dispatch, it's needed to serve the citizens. > Requested By Monika S. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/69089c5b15bbef033b2f3347/image3.png) (109.17kb) Request ID: DTS25-129370 Type: Other, Impact: 1-Severe, Product: Maximo, Workgroup: SBO2025-11-03T12:15:282025-11-10T17:07:502025-11-10T17:07:51false133040608, 134445095357661009925400closedClosedSBO > What application are you using? Maximo > Describe the problem. Maximo is not displaying the buckets within Maximo. Also, when trying to change tabs, it keeps asking me if I want to save. > Is there anything else we should know? It does not work on any browsers that I have installed or even on my phone. > Website Address https://austintexas.mro.com/maximo/ui/?event=loadapp&value=startcntr&uisessionid=197&_tt=5u68i04jhhjdroj2jun92closs Internet Browser: Internet Explorer > Requested By Isaac V. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/69052ef4d237fe02df3bae5a/screenshot20251031164832.png) (174.49kb) Request ID: DTS25-129365 Type: Bug Report, Impact: 1-Severe, Product: Maximo, Team: Maximo, Workgroup: SBO2025-10-31T21:54:062025-11-10T17:08:062025-11-10T17:08:06false133040608357639402525399closedClosed### INC0536941 submitted to ATS: We have created a new data field, called 'Direction' on the property & street information tab of the EX & RW folders (in AMANDA), and this enhancement needs to be reflected on the AB+C Portal application workflows so we can begin collecting the information from permit applicants. An overview of the enhancements requested is below, grouped by folder type. **RW, Subtype Temporary Right of Way Use Permit (All work types):** 1. The new free-form field ‘Direction’ should append to (or be collected for) each “Traffic Lane: Dimensions” row, as is currently done with the fields Length, and Width. (See Screenshots) A. The direction field should be collected for each traffic lane as indicated by the portal question “How many traffic lanes do you want to close?” (as is currently done for the fields length, and width). B. Be sure to exclude all other RW sub types from this enhancement. **EX (All sub/work types):** 1. The property and street information (free-form) workflow needs to be updated to collect traffic lane data, exactly as is current done on RW-TURP, as well as the new 'Direction' field. A. For each property segment added to the folder, the system should ask the portal user “How many traffic lanes do you want to close on [property name]?” B. The system should insert a “Traffic lane dimensions” row on the property & street information tab, for the number of lanes indicated by the user. C. The system should collect 3 data points for each traffic lane requested: (Length, Width, Direction) and append them to the “Traffic Lane dimensions” row.Duplicate2025-10-31T20:37:502026-01-07T19:15:062026-01-07T19:16:23false49930868357638742225398closedClosedTPW--JDF4613-- --Unknown-- Nighthawk Conference Room ## Steps - [ ] Talking to user about backing up their computers. Send message "your computer is on this years PC refresh. When would be a good time to have it swapped out? Do you have any special software?" - [ ] Recommend user to export all bookmarks and store on OneDrive>Documents folder - [ ] Recommend user to screen shot their ex, Quick Access favorites folder, desktop files layouts, pinned applications on desktop - [ ] Store other OneDrive>Documents folder - [ ] Check their Absolute/NetMotion profile (they need to be in TRN SAML profile) >Ask if they access AMD traffic cameras? ## Software Checklist - [ ] Avaya one-X phone - [ ] Adobe - [ ] ArcGIS - [ ] AutoCAD/AutoCAD 3D - [ ] BlueBeam >if user wants both (Adobe & BlueBeam), ask why? - [ ] SketchUp - [ ] MS Project - [ ] MS Visio ## Hardware Checklist Check these devices for outdated models, change their mobile power adapter (round --> USB-C) >Does the user need a GIS Modeling computer? - [ ] GIS Laptop w/ specialist docking station - [ ] Laptop - [ ] Power supply - [ ] Docking station Type: Operations, Team: Tech Services, Workgroup: TPW2025-10-31T20:35:132026-01-21T14:42:012026-01-21T14:42:01false235511404357638193525397openThis is an epic; we are not tracking work here.Product: AMANDA, Team: AMANDA2025-10-31T20:32:552026-02-05T17:07:45true357631545025395closedClosedIn order to aid with managing and reducing the backlog of GIS QA/QC needed for PE's ACRI Parking Inventory data, I am providing limited support in helping review sign specifications actuals data and making necessary updates to the parking inventory layers. In coordination with Ryan P., Grant and I are going to be going through the data in a reverse chronological order, starting from December 2023 toward January 2020. There is not a set deadline for this task as there are at least 4000 or more sign specifications which have yet to be addressed, we are simply providing additional support to Ryan P who has been handling GIS maintenance for this dataset. Type: Data, Team: Geo, Project: Parking Inventory2025-10-31T20:09:142025-10-31T20:38:112025-10-31T20:38:11false188904275357630818725394closedClosedEmergency Management- [x] Add [Tree_Obstruction_CSRs_30Days](https://austin.maps.arcgis.com/apps/mapviewer/index.html?layers=0d4741daa4b94fc6843700ebdaec1ea0) to the Winter Weather Critical Bridges, Roads, & Facilities map - [x] Rename to `Tree Issue & ROW Obstruction CSRs` - [x] Default as unchecked for nowTeam: Geo, Type: Enhancement, Workgroup: Emergency Management, Product: Emergency Management GIS Support2025-10-31T20:06:052025-10-31T20:11:502025-11-06T13:40:25false142338538357627832125393closedClosedTDSTDS informed us that the Affordability Reduction amount is displaying the wrong total. Tracy looked at the data query and learned the data is totaling from the folder free-form instead of the info. **Tasks** - [x] Analyze current query to see what table the info is being pulled fromType: Bug Report, Type: Data, Need: 1-Must Have, Workgroup: TDS, Team: Data Science2025-10-31T19:51:552025-11-14T19:53:082026-01-16T15:54:46false49930868357627449325392closedClosedEmergency ManagementUpdate symbology of EM critical roads - EM Critical Road map associated to the [EM Critical Road Treatment Operations (Demo)](https://experience.arcgis.com/experience/b13f400383ba4a4cbf472a3cec879f56) - EM critical road map associated to the [Winter Weather Critical Bridges, Roads, & Facilities](https://austin.maps.arcgis.com/apps/instant/basic/index.html?appid=8c8af6490b35446b9caeef64d47df154) Colors: - Red: status is null - Not Treated - Green: status is `Clear` - Inspected: Clear - Blue: status is `Iced Over`, treatment is not `None` - Inspected: Iced Over & Treated - Black: status is `Iced Over`, and treatment is `None`- Inspected: Iced Over & Not TreatedTeam: Geo, Type: Enhancement, Workgroup: Emergency Management, Product: Emergency Management GIS Support2025-10-31T19:50:352025-11-12T21:31:402025-11-12T21:31:40false142338538357618680925391closedClosedEmergency ManagementSimilar to #24921, we need to add fields that will be collected on bridges as they get treated during winter weather. Based on seeing the reporting, we need to make the following changes to the [EM Critical Bridge dataset in ArcGIS Online](https://austin.maps.arcgis.com/home/item.html?id=c753395e25ba4140a289c0cf96676bcd) - [x] Add fields to the root AGOL data - @andrewshensky & @grantstatton - Time: Date & Time - TREATMENT_DATE_TIME - Status of Road TREATMENT_STATUS - Multichoice options - Clear - Iced Over - Temperature - TREATMENT_TEMPERATURE - should be optional - Treatment TREATMENT_TYPE - Multichoice options - None - Dolomite - Salt - Plowed - Brine - [x] Remove fields from main display and only make them visible on the EM Critical Bridge view layer - @andrewshensky & @grantstatton - Add the EM Critical Bridge dataset to the AGOL apps - [x] [EM Critical Road Treatment Operations](https://experience.arcgis.com/experience/b13f400383ba4a4cbf472a3cec879f56) experience builder dashboard - @OwenAMyers - [x] [Winter Weather Critical Roads, Bridges, and Facilities](https://austin.maps.arcgis.com/home/item.html?id=8c8af6490b35446b9caeef64d47df154) map - @GimnichD Team: Geo, Type: Enhancement, Workgroup: Emergency Management, Product: Emergency Management GIS Support2025-10-31T19:22:062025-11-04T22:06:272025-11-04T22:06:27false80716478, 142338538, 159822635, 188904275357611453725390closedClosedSMS > What application are you using? Moped > Describe the problem. Would you be able to provide access to MOPED for my team. Michael K., Program Manager, Michael M, Project Coordinator & myself , Andrea M., Project Coordinator. > How soon do you need this? Soon — Within a week > Is there anything else we should know? Need to access the website to view Vision Zero Projects we might be able contribute funds to. > Requested By Andrea M. Request ID: DTS25-129360 Type: Other, Team: Product, Product: Moped, Workgroup: SMS2025-10-31T19:00:272025-11-03T16:47:012025-11-03T16:47:01false37249039357602835725389closedClosedTDS### We are adding features to allow users to see SIF payment data by FY, Quarter, and Month. - We will attempt to add a new map tab that displays the data as graphs without spatial/map features, with the filters embedded within it. **This is how Matiur presents this info today:** <img width="2276" height="1254" alt="Image" src="https://github.com/user-attachments/assets/b92f33eb-8235-497a-8dff-b9a4eb7dc824" /> <img width="2232" height="1058" alt="Image" src="https://github.com/user-attachments/assets/9fd53b56-8054-4f02-bc1f-5ff3abbfd561" />Type: Feature, Team: Geo, Workgroup: TDS, Project: TDS ASMD Web App2025-10-31T18:35:362025-11-26T21:05:532025-11-26T21:05:53false80716478357594889825388closedClosedSBO Town view ## Device & User Information (first name and last initial, no last names) Printer & Unknown ## What's the problem? Need to check the printer setup and information located. ## What did you do to resolve the issue Have checked the information and made sure everything was right, updated matt and confirmed on the exact info.Type: IT Support, Workgroup: SBO, Team: Tech Services, Type: Hardware Support2025-10-31T18:15:522025-10-31T18:15:572026-01-16T00:41:03false133022703357217503725372openVZ* Take a look at NextJS v16 * See what the upgrade path looks like for the VZE * Ship it if it looks good! Team: Dev, Workgroup: VZ, Product: Vision Zero Crash Data System, Type: Tech Debt2025-10-30T19:20:582026-02-19T17:48:31false135474386410135closedClosedOSEWorkgroup: OSE, Team: Geo, Product: AMANDA2022-08-29T18:59:522022-08-29T18:59:572022-08-29T18:59:57false42655533357593905325387closedClosedOCE Ben White ## Device & User Information (first name and last initial, no last names) Laptop & Ron, K ## What's the problem? User wants an additional mice for the laptop as he says the old mice was not working ## What did you do to resolve the issue Have checked the mice which was old tested it with multiple devices, but it still didn't work, then deployed a new mice to the userType: IT Support, Type: Mobile Device Support (MDM), Workgroup: OCE, Team: Tech Services, Type: Hardware Support2025-10-31T18:13:192025-10-31T18:14:032026-01-16T00:41:03false133022703357592947525386closedClosedSBO St Elmo ## Device & User Information (first name and last initial, no last names) Laptop & Erica, W ## What's the problem? User needs to return the laptop and matt contacted me to take it back ## What did you do to resolve the issue Have taken the laptop back and removed it from the data base of knackType: IT Support, Workgroup: SBO, Team: Tech Services, Type: Hardware Support2025-10-31T18:10:172025-10-31T18:10:332026-01-16T00:41:02false133022703357585346325385closedClosedSBOUsername: SBO Timeclock Dalton Device Serial Number: FF7JY6K3JM Profile: Timeclock Location: DALTON -------------------Before doing anything ensure that both the device and case are labeled---------------------- Send message "We need to migrate your Apple devices to a new system, which will require a factory reset. Please make sure to back up your data beforehand. When would be a convenient time next week for you to turn in one of your devices?" Steps to move the Device from Airwatch to Intune: 1. Send a ticket to CTM to have Device created in Intune include Serial number and Profile 2. unenroll the Device from airwatch . Log into Airwatch and look the device up (it might be under TPW, ATD, PWD, CIO) 3. Under more actions tab select "Enterprise Wipe" ensure that the "Prevent reenrollment" is checked (The city apps should disappear) 4. reset the device A,. Place one of the ipads used to mirror the client ipad next to the client ipad B. Follow the prompts t if it asks you to log in again the device is still in Airwatch C. One the device is set up have the user log into company portal. Type: Operations, Type: Mobile Device Support (MDM), Workgroup: SBO, Team: Tech Services2025-10-31T17:44:342025-11-21T13:16:262025-11-21T13:16:26false133022703357582366425384closedClosedSBOUsername: Time clock at Dalton Break Room Device Serial Number: HGY23MW9Q0 Profile: SBO Timeclock Location: DALTON -------------------Before doing anything ensure that both the device and case are labeled---------------------- Send message "We need to migrate your Apple devices to a new system, which will require a factory reset. Please make sure to back up your data beforehand. When would be a convenient time next week for you to turn in one of your devices?" Steps to move the Device from Airwatch to Intune: 1. Send a ticket to CTM to have Device created in Intune include Serial number and Profile 2. unenroll the Device from airwatch . Log into Airwatch and look the device up (it might be under TPW, ATD, PWD, CIO) 3. Under more actions tab select "Enterprise Wipe" ensure that the "Prevent reenrollment" is checked (The city apps should disappear) 4. reset the device A,. Place one of the ipads used to mirror the client ipad next to the client ipad B. Follow the prompts t if it asks you to log in again the device is still in Airwatch C. One the device is set up have the user log into company portal. Type: Operations, Type: Mobile Device Support (MDM), Workgroup: SBO, Team: Tech Services2025-10-31T17:33:102025-11-21T18:30:532025-11-21T18:30:53false133022703357562503125383closedClosedOPM > What application are you using? ArcGIS > Describe the problem. Hello! I work with OPM and spend a quite a bit of time in PowerBI updating/creating dashboards. Occasionally we work with groups at ATPW who have existing ArcGIS maps that they want embedded in dashboards. Unfortunately, I don't have an organizational ArcGIS/Esri account, so I can only view the maps themselves once the dashboard is fully published/exported, which makes edits a pain (for example it's hard to tell how much space I should dedicate to the embedded map when I can't tell what's on the map in the first place). Could I either get a CoA/ATPW ArcGIS account or a suggestion for a better way to approach this issue? Please feel free to ping me with questions! > How soon do you need this? Flexible — An extended timeline is OK > Requested By Rachel V. Request ID: DTS25-129355 Type: IT Support, Team: Geo, Workgroup: OPM2025-10-31T16:30:262025-11-03T19:21:462025-11-03T19:21:46false80716478357560968125382openMobility Services It would be good to know what type of fees they expect to charge when submitting an application such as: Application fee Notary fee Copy of Background check Renewal? Follow Up issue from: https://github.com/cityofaustin/atd-data-tech/issues/24774#issuecomment-3462019480Team: Apps, Workgroup: Mobility Services, Product: Mobility Services Portal2025-10-31T16:25:572026-01-09T16:20:31false7612723357559965925381closedClosedROW1. Changes specific to AMANDA_GIS.row_permit_segments: - Remove the FULL_STREET_NAME field. - Change SEGMENT_ID to a text field with maximum length of 4000 characters 2. Changes specific to AMANDA_GIS.row_permit_parcels - Change PARCEL_ID to a text field with maximum length of 4000 characters - Change PROPERTY_ADDRESS to a text field with maximum length of 4000 characters 3. Add this list of fields to add to both of these 2 layers - AMANDA_GIS.row_permit_segments & AMANDA_GIS.row_permit_parcels - FOLDER_PRIORITY - ESTIMATED_START_DATE - ESTIMATED_COMPLETION_DATE - EXTENSION_START_DATE - EXTENSION_END_DATE - EVENT_END_DATE_AND_TIME - EVENT_START_DATE_AND_TIME - START_DATE - WORK_ZONE_TYPE - WORK_ZONE_TYPE_COMMENT 4. Change existing fields on both to this new field name: - START_DATE => EVENT_START_DATE - END_DATE => EVENT_END_DATEWorkgroup: ROW, Type: Data, Team: Geo, Product: AMANDA, Provider: ATS, Project: COORDINATE Implementation2025-10-31T16:23:162026-01-22T17:22:042026-01-22T17:22:04false49930868, 114594205, 197321989357217293225371closedClosedVZUpgrade VZE to React v19!Team: Dev, Need: 2-Should Have, Workgroup: VZ, Product: Vision Zero Crash Data System, Type: Tech Debt2025-10-30T19:20:082025-11-12T20:13:532025-11-12T20:13:53false5697474357557435025380openMobility Services## Background We need to update our public facing Knack Apps by including a link to the [City of Austin Privacy Policy](https://www.austintexas.gov/page/privacy-policy). Example: We can make it look like [GetThereATX](https://www.getthereatx.com/) ## Public Facing Knack Apps - Mobility Services Portal - Right of Way Portal - Shared Mobility Portal  - Community Services Portal (fka Smart Mobility Portal) - Street Banners Portal   - Transportation Development Services Portal ## Link to City of Austin Privacy Disclaimer https://www.austintexas.gov/page/privacy-policyTeam: Apps, Epic, Workgroup: Mobility Services, Product: Mobility Services Portal2025-10-31T16:15:522026-03-19T19:59:16true7612723, 49930868357550079625379closedClosedDTS > What application are you using? ArcGIS > Describe the problem. Tito's Shorties Classic Road Closure Map for ACE website > How soon do you need this? Flexible — An extended timeline is OK > Requested By Michael L. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/6904db2a6ecba80314f3e5f7/scd_titosshortiesclassic_20251027.pdf) (555.88kb) Request ID: DTS25-129350 Workgroup: DTS, Type: Map Request, Team: Geo2025-10-31T15:54:082025-11-07T15:49:322025-11-07T15:49:32false114594205, 188904275357547247725378closedClosedHR--FLC80QC-- --COA56238-- --FirstName, Lastintial ## Steps - [x] Talking to user about backing up their computers. Send message "your computer is on this years PC refresh. When would be a good time to have it swapped out? Do you have any special software?" - [x] Recommend user to export all bookmarks and store on OneDrive>Documents folder - [x] Recommend user to screen shot their ex, Quick Access favorites folder, desktop files layouts, pinned applications on desktop - [x] Store other OneDrive>Documents folder - [x] Check their Absolute/NetMotion profile (they need to be in TRN SAML profile) >Ask if they access AMD traffic cameras? ## Software Checklist - [ ] Avaya one-X phone - [ ] Adobe - [ ] ArcGIS - [ ] AutoCAD/AutoCAD 3D - [ ] BlueBeam >if user wants both (Adobe & BlueBeam), ask why? - [ ] SketchUp - [ ] MS Project - [ ] MS Visio ## Hardware Checklist Check these devices for outdated models, change their mobile power adapter (round --> USB-C) >Does the user need a GIS Modeling computer? - [ ] GIS Laptop w/ specialist docking station - [ ] Laptop - [ ] Power supply - [ ] Docking station Workgroup: HR, Type: Operations, Team: Tech Services2025-10-31T15:45:562025-12-26T16:57:342025-12-26T16:57:34false133022703, 164183211357515277525377closedClosedROW### We are updating the RW-Vendor permit report to include the folder conditions (up to 4k character capacity), removing a paragraph, and updating the department name. - ROW is open to removing the horizontal lines. <img width="1470" height="1384" alt="Image" src="https://github.com/user-attachments/assets/76dbca13-7e25-47d6-838d-018cce878f3a" /> > What application are you using? AMANDA > Describe the problem. ### Description: ROW Management needs the folder conditions to display on Vendor Permits (RW>Vendor). Vendors often have two locations, and ROW plans to note both in the folder condition field. However, the condition currently doesn’t appear on the printed permit. Can this be updated so the folder condition is visible on Vendor Permit prints? ### Points of Consideration: Currently, the print only shows one location, so this may evolve into a reformatting of the Vendor Permit print. ### Vendor Permit Print: <img width="696" height="622" alt="Image" src="https://github.com/user-attachments/assets/883d730f-9f7b-4423-ba43-9519ce0e77fb" /> ### Key Stakeholders: Shay G. & Kimberley P. > How soon do you need this? Soon — Within a week > Requested By Russell B. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/6904c457f788700331ae1beb/vendingpermit50503result.pdf) (272.85kb) Request ID: DTS25-129345 Workgroup: ROW, Impact: 1-Severe, Need: 2-Should Have, Type: Enhancement, Product: AMANDA, Provider: LaunchIT, Team: AMANDA2025-10-31T14:18:092026-01-23T21:56:272026-01-23T21:56:27false44907715, 49930868, 63309637357509245625376closedClosedROW > What application are you using? Other / Not sure > Describe the problem. ROWPACT is not functioning for the entire ROW Division. <img width="542" height="654" alt="Image" src="https://github.com/user-attachments/assets/6b0a428c-57f5-4e58-8ed4-f1b0fc9a3099" /> > Website Address https://coacortexp.austintexas.gov/gvh/?viewer=rowpact# Internet Browser: Chrome > Requested By Russell B. Request ID: DTS25-129340 Workgroup: ROW, Type: Bug Report, Impact: 2-Major2025-10-31T14:03:112025-10-31T16:08:022025-10-31T16:08:02false80716478, 114594205357503821225375closedClosedSBO > What application are you using? Other / Not sure > Describe the problem. Issue with network connectivity on field and teams mic doesn't work. "V" looked into the issue and troubleshooted. I might need a MiFi to work on field. > How soon do you need this? Soon — Within a week > Requested By Donnied W. Request ID: DTS25-129335 Type: IT Support, Workgroup: SBO, Team: Tech Services2025-10-31T13:48:112025-11-17T19:40:402025-11-17T19:40:41false68443907, 133022703, 138721851357503815225374closedClosedOSE > What application are you using? ArcGIS > Describe the problem. Hi! Looking for a map for Cupid's Undie Run for 2026! The route will be the same as last year - I attached the map for reference. Cupid's Undie Run Saturday, February 21, 2026 Event Time: 1pm-2pm Closures: 12pm-3pm (1 hour less than in 2025) ROW ID: 13586598 > How soon do you need this? Soon — Within a week > Is there anything else we should know? To add map to the ACE Website please and thanks! > Requested By Allison Z. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/6904bdb64c1f8603157faed8/map_route2_cupidsundierun_2025.pdf) (717.49kb) Request ID: DTS25-129330 Workgroup: OSE, Type: Map Request, Team: Geo2025-10-31T13:48:102025-11-07T15:39:562025-11-07T15:39:56false114594205, 188904275357240001825373closedClosedTDS > What application are you using? Other / Not sure > Describe the problem. D simulator program not working. > Is there anything else we should know? No > Website Address N/A Internet Browser: Other > Requested By Jesse B. Request ID: DTS25-129325 Type: Bug Report, Impact: 1-Severe, Workgroup: TDS, Team: Tech Services2025-10-30T20:30:262025-11-07T17:41:562025-11-07T17:41:56false68443907, 133022703, 164183211357214009725370closedClosedVZ### Prior to Release - [x] Schedule release party - John - [x] Advise users of downtime - John - [x] Select a release name - Rose - [x] bump VZE and VZV package versions in the `main` branch - John - [x] run `npm update --save` and check `npm outdated` for major version updates that need to be prioritized - [x] Do [VZE testing](https://github.com/cityofaustin/vision-zero/blob/main/editor/testing.md) and VZV testing - John - [x] Cut release branch - John - [x] Refine [release notes](https://github.com/cityofaustin/atd-vz-data/releases/) Rose + John ### Release/Deployment Steps - [x] let users know maintenance is starting - John - [x] [snap database in RDS](https://docs.aws.amazon.com/AmazonRDS/latest/UserGuide/USER_CreateSnapshot.html) - Rose - graphql-engine version bumps - Rose - [x] local dev docker compose and db-docs docker compose to [latest available Hasura version](https://github.com/hasura/graphql-engine/releases) - [x] staging ECS task definition to [latest available Hasura version]~(https://github.com/hasura/graphql-engine/releases) - [x] production ECS task definition to previous staging version ☝️ - [x] merge to prod after ECS clusters update - John - [x] create an issue to release next version of Vision Zero - [x] login into all three CRIS extract accounts to keep them active - [x] Send out release notes - John - [x] Backfill person match attributes and score ```sql UPDATE ems__incidents SET person_match_attributes = ARRAY['sex', 'age', 'ethnicity'], person_match_score = 99 WHERE person_match_status = 'matched_by_automation'; ``` [Release Management Process gitbook](https://app.gitbook.com/o/-LzDQOVGhTudbKRDGpUA/s/-LzDGg7hKQ_fUjXnzGGx/product-ops/release-management-process) Team: Dev, Workgroup: VZ, Product: Vision Zero Crash Data System2025-10-30T19:08:562025-11-14T18:06:342025-11-14T18:06:34false14793120, 67130963357209939725369closedClosedDTS## We are pulling raw data about fees paid on SCP folders since 10/1/2024 **Parameters** - Folder type is SCP - A fee has been paid since 10/1/2023 **Output rows:** - folderRSN - Folder subtype - Folder Work type - Fee Name - Fee Code - GL Codes Workgroup: DTS, Type: Data, Need: 1-Must Have, Product: AMANDA, Team: AMANDA2025-10-30T18:55:562025-10-31T21:16:022025-10-31T21:16:02false49930868, 51717169357209747425368closedClosed### We are reactivating the SCP fees below in AMANDA at DSD's request: ### We are also updating "ATD" to "ATPW" - 83406 | ATD - SCP Annual ROW Rental Fee - 83407 | ATD - SCP Node Support Pole Application Fee - 83439 | SCP Network Node Application Fee - Other - 83410 | AE - SCP Transport Facility Application Fee - 83403 | ATD - SCP Network Node Additional Application Fee - GL Code: 5120 6200 9400 4176 Type: Bug Report, Need: 1-Must Have, Product: AMANDA, [Workgroup] :rotating_light: MISSING, Team: AMANDA2025-10-30T18:55:122025-12-09T16:22:122025-12-09T16:22:12true49930868, 51717169, 63309637357205778725367closedClosedCSD > What application are you using? ArcGIS > Describe the problem. Please convert KML file to GIS file. > How soon do you need this? Urgently — Critical that this is addressed today > Requested By Jasmeen K. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/6903b10bed52aa033f6d60be/2026mobilityhubs101.kmz) (3.14kb) Request ID: DTS25-129320 Type: Data, Team: Geo, Workgroup: CSD2025-10-30T18:42:112025-10-30T22:54:122025-10-30T22:54:12false114594205357175833125366closedClosedUpdate email subject to include Permit ID. See below: Present Subject: 50688, 2025-133738 EX Permit Approved and Attached Would like: Permit ID 13600556 Approved and AttachedType: Enhancement, Product: AMANDA, Project: AW Emergency Permit Automation, Team: AMANDA2025-10-30T17:17:582025-11-17T17:24:122025-11-17T17:24:12false18150987, 51717169357165161225365closedClosedTDS### We are doing a one-time raw data pull for a specific list of folder RSN's. **Parameters:** - Folder RSN is in the list below. **Output Columns:** - folderrsn - f.In Date - f.Status description - f.Folder Name - f.Description - f.Issue User - f.Expiry Date - f.Reference # - f.subtype description - f.Worktype description - f. Folder Type - (folderinfo 61465) SMART_GROWTH_ZONE - (folderinfo 51240) WATERSHED_CLASS - (folderinfo 51200) DESC_OF_PROPOSED_DEVELOPMENT - (folderinfo 61850) EXISTING_ZONING - (folderinfo 51210) EXISTING_LAND_USE - (folderinfo 51215) PROPOSED_LAND_USE - (folderinfo 50920) SMART_HOUSING - (folder people first & last name, where people type is applicant)APPLICANT_FULLNAME - (folder people where people type is applicant)APPLICANT_ORGANIZATION_NAME - (folder people where people type is applicant)APPLICANT_PHONE - (Primary folder propery info) Council District - (Primary folder propery info)SEGM_GIS_ID - (Primary folder property) GIS PID - (Primary folder property) Property ID - (Primary folder property) Property Name - (Primary folder property) X - (Primary folder property) Y **Folder RSNs:** 13022617 13133283 13267855 13300806 13321182 13344718 13364919 13406384 13425421 13453249 13475271 13506521 13533024 11695684 12512635 12663293 12694389 12701582 12750795 12765464 12778305 12787413 12797154 12798257 12805963 12839851 12841214 12858118 12884845 12886362 12886618 12888243 12889592 12898845 12903368 12905269 12907983 12908570 12909715 12914432 12916627 12921868 12924126 12927393 12928838 12934977 12938648 12944512 12945372 12948823 12952717 12952812 12956798 12964280 12968685 12969110 12974531 12974741 12974954 12975299 12975888 12975998 12976000 12976009 12976287 12976921 12978624 12980147 12980964 12981452 12991956 12991980 12992591 12995453 12997962 12998375 13005450 13008112 13008484 13010633 13011065 13012937 13018779 13019815 13021418 13022131 13024060 13029387 13034789 13036709 13037451 13038816 13041348 13041428 13041929 13043037 13043106 13043500 13048692 13049729 13052576 13053376 13053490 13053692 13054118 13054506 13054515 13058457 13059478 13059510 13063072 13063972 13068481 13069237 13069562 13069684 12852940 13081891 13090242 13090297 13090336 13090841 13092107 13092837 13094868 13095388 13098293 13103074 13103726 13108047 13108493 13113206 13113828 13115045 13116938 13118575 13126254 13135879 13138249 13139267 13140568 13140826 13143778 13145100 13148668 13149565 13149570 13150152 13150335 13150959 13151225 13152369 13160721 13163642 13163663 13165158 13166348 13166667 13167719 13167970 13168322 13168447 13168808 13169268 13169390 13169933 13174637 13176755 13178241 13179764 13181826 13182135 13182173 13183220 13184002 13185899 13187423 13198549 13199304 13199339 13199581 13201973 13203198 13207414 13209343 13213901 13215308 13216141 13216744 13218847 13219065 13219098 13224606 13225779 13228746 13229192 13230184 13230388 13231498 13232956 13234098 13235505 13237886 13238957 13241539 13241608 13241870 13243571 13244822 13244858 13246323 13251960 13256758 13258468 13067422 13071616 13260954 13261317 13261555 13263163 13268823 13269037 13274739 13277209 13277989 13278650 13278678 13279042 13279143 13279809 13280579 13282362 13282945 13284881 13285689 13286255 13287027 13288597 13289588 13291921 13291986 13292328 13292659 13295636 13295981 13297314 13298474 13300219 13300953 13301962 13302682 13302841 13303016 13303902 13305886 13306085 13306430 13311641 13314156 13317792 13317834 13319580 13320478 13321288 13321681 13322911 13327036 13329078 13332283 13335917 13336983 13339192 13339729 13340795 13341767 13342427 13347113 13351903 13352892 13353683 13354519 13355575 13355621 13358337 13359967 13364365 13365239 13374862 13376036 13383171 13384328 13386980 13388050 13388329 13388682 13398946 13399564 13404633 13411175 13411953 13412097 13416277 13417113 13418422 13419512 13422458 13425858 13426145 13426156 13427824 13432366 13432888 13434148 13438268 13439862 13439905 13440993 13441697 13442986 13443105 13258637 13457531 13462206 13462634 13464375 13516506 13527935 13482181 ---- ### DTS SR Submittal > What application are you using? AMANDA > Describe the problem. I need an AMANDA report of all C (consolidated) and A (land use) site plans approved since November 2,2023. The report should include the information necessary for creating a shapefile from its data. > How soon do you need this? Soon — Within a week > Is there anything else we should know? We will be using the data to create a map and report of how the parking ordinance update has been utilized city wide. > Requested By Amber H. Request ID: DTS25-129315 Type: Data, Need: 2-Should Have, Workgroup: TDS, Product: AMANDA, Provider: LaunchIT, Team: AMANDA2025-10-30T16:48:082025-11-24T20:10:542025-11-24T20:10:54false49930868, 51717169, 63309637357163312225364closedClosedSMDUsing an old dated expression which was completed by Josh C. who is no longer with ATPW, I have set out to update this expression with all the new MUTCD codes which have been added since then, as well as to rewrite this expression as an attribute rule to be implemented so that the correct Subcategory is assigned automatically upon updating the Sign MUTCD code. This will make it much more effective for workgroups in or outside of SMD to query and filter the data very simply and without any real knowledge of MUTCD codes or the data structure as a whole, as one can simply select 'Parking', 'Bicycle', or 'Traffic Control' for example, rather than study up on which MUTCD codes belong to each group. This project required multiple steps: 1. Determine using Excel which MUTCD codes which exist in the domain, do not exist in Josh's expression. This gave me a list of codes which I would integrate into the expression, although I needed to identify and verify the correct Subcategories to assign to these codes. 2. Verify using the MUTCD manual (Tx, 2011) as well as the Knack-assigned Subcategories which Subcategories are correct for each additional MUTCD code. I held two meetings with Daniel S. to confirm and finalize this. 3. Update and re-write the original Josh C expression to function as an attribute rule which does not return flagged errors for MUTCD codes not already included and simply leaves outlying MUTCD codes as their pre-existing Subcategory value. 4. Integrate the added MUTCD codes into this expression. 5. Testing the attribute rule on an extract of the Signs data to confirm no errors or unforeseen issues occur. 6. Implementation in the gismaint sign_assets schema.Workgroup: SMD, Type: Data, Team: Geo, Project: DTS GIS QC Support for SMD2025-10-30T16:43:072026-04-07T16:05:542026-04-07T16:05:54false188904275356793259925356closedClosedUrban Forestry**Address Dataset** - Address - Last Inspection Type (from related record) - Last Inspection Date (from related record) - Last Inspection By (from related record) - Issue Resolved (from related record) **Related Record - Obstruction Address Points** - Inspection Type: 1st Inspection, 2nd Inspection, 3rd Inspection (single selection) - Obstruction Type: Sidewalk, Road, Bike Lane (multi-select) - Inspected By (populated by logged in user) - Inspected Date (default to current date/time) - Notes - Issue Resolved (yes/no) - Cleared ByType: Data, Team: Geo, Workgroup: Urban Forestry2025-10-29T21:16:382026-01-29T21:45:572026-01-29T21:45:57false80716478356764628625355closedClosedEmergency ManagementTake time to prepare the dashboard prototype and all of the items we'd like to look at during the winter weather tabletop exercise. Type: Meeting, Team: Geo, Workgroup: Emergency Management, Product: Emergency Management GIS Support2025-10-29T19:59:392025-11-05T20:56:292025-11-05T20:56:29false61209591357161827925363closedClosedROW### Remove the SMART Housing waiver automation from fee 50348 Driveway/Sidewalk - Application Fee on the DS folder. ## Acceptance Criteria - When the system inserts 50348 Driveway/Sidewalk - Application Fee, the system should not apply the smart housing waiver to it. The fee is triggered by the insert + run option for Driveway/Sidewalk Application Fee. ## Change Management - ## Tasks - [x] Scoping <img width="2874" height="1086" alt="Image" src="https://github.com/user-attachments/assets/03cf6ca1-4228-46c1-a703-644fdf7ba95e" /> --- ### DTS SR Submittal > What application are you using? AMANDA > Describe the problem. On FolderRSN 13429462, the feeing system incorrectly applied the SMART Housing waiver to the Driveway/Sidewalk Application Fee. Only DSD fees should be waived with SMART Housing, not ROW Mgmt's application fees. This is the first instance of this happening after the changeover from the old fee schedule earlier in October. Please note that staff have manually removed the waiver, but evidence can still be found in the Audit function or in the screenshot attached to this card. > Requested By Kyle K. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/69039429d8405b030206dde7/image171.png) (51.65kb) Request ID: DTS25-129310 Workgroup: ROW, Type: Bug Report, Impact: 2-Major, Need: 1-Must Have, Product: AMANDA, Team: AMANDA2025-10-30T16:39:072025-12-10T17:14:242026-02-25T17:11:12false49930868, 51680715, 63309637357151660725362closedClosedROW > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. Isabell P needs full mailbox rights to the AULCC@austintexas.gov resource email account. She has been trying to add this mailbox to her Outlook, since she supervises the AULCC group, but does not have the password or access rights. > How soon do you need this? Soon — Within a week > Requested By Kyle K. Request ID: DTS25-129305 Workgroup: ROW, Type: IT Support, Provider: ATS, Product: O3652025-10-30T16:15:282025-10-30T18:15:372025-10-30T18:15:53false100615928357145078325361closedClosed St Elmo ## Device & User Information (first name and last initial, no last names) iPhone & Jose, R ## What's the problem? User having issue accessing apple maps and needs his phone to be updated ## What did you do to resolve the issue I have checked and fixed the apple maps issue, then later see that pending updates needs to be installed. I have started the install as the user wanted to get it done and informed user the phone would restart once installation is done.Type: IT Support, Type: Mobile Device Support (MDM), Team: Tech Services2025-10-30T15:59:562025-10-30T16:01:042026-01-16T00:52:02false133022703357143741125360closedClosed St Elmo ## Device & User Information (first name and last initial, no last names) Phones/ Equipment's/ Docks & Unknown ## What's the problem? Need to move over the phones for the transfer and get some required equipment at location ## What did you do to resolve the issue Have moved the phones, got it back deployed it, moved the required equipment make sure it has been organized and everything is goodType: IT Support, Type: Mobile Device Support (MDM), Team: Tech Services, Type: Hardware Support2025-10-30T15:56:102025-10-30T15:56:272026-01-16T00:51:25false133022703357142642825359closedClosedOCE St Elmo ## Device & User Information (first name and last initial, no last names) iPhone & Ronald, C ## What's the problem? User having issues with his applications not installing and needs -maps to be installed ## What did you do to resolve the issue I have checked and first registered the device in company portal then later tried downloading the application, the maps keep on installing but doesn't get completed, checked with matt re-set the device waited for it to load back and made sure it was working. Type: IT Support, Type: Mobile Device Support (MDM), Workgroup: OCE, Team: Tech Services2025-10-30T15:53:192025-10-30T15:53:522026-01-16T00:41:01false133022703357127722525358closedClosedUrban ForestryUsername: Anthony Device Serial Number: NWT72MG4GQ Profile: UF Location: ST. ELMO -------------------Before doing anything ensure that both the device and case are labeled---------------------- Send message "We need to migrate your Apple devices to a new system, which will require a factory reset. Please make sure to back up your data beforehand. When would be a convenient time next week for you to turn in one of your devices?" Steps to move the Device from Airwatch to Intune: 1. Send a ticket to CTM to have Device created in Intune include Serial number and Profile 2. unenroll the Device from airwatch . Log into Airwatch and look the device up (it might be under TPW, ATD, PWD, CIO) 3. Under more actions tab select "Enterprise Wipe" ensure that the "Prevent reenrollment" is checked (The city apps should disappear) 4. reset the device A,. Place one of the ipads used to mirror the client ipad next to the client ipad B. Follow the prompts t if it asks you to log in again the device is still in Airwatch C. One the device is set up have the user log into company portal. Type: Operations, Type: Mobile Device Support (MDM), Workgroup: Urban Forestry, Team: Tech Services2025-10-30T15:15:542025-11-07T17:42:192025-11-07T17:42:20false133022703, 138721851356793862825357closedClosedUrban ForestryExtract all the sidewalk data bringing in these fields: - SIDEWALK ID: unique ID - URBAN TRAIL NETWORK: yes/no ## New Dataset fields - Sidewalk ID - Urban Trail Network - Inspected By (from related table) - Inspected Date (from related table) - Clear Status - Linear feet/linear miles ## Related Table - Inspected By - Inspected Date - Clear Status (options: Obstruction Cleared, Obstruction Reported, No Obstruction)Type: Data, Team: Geo, Workgroup: Urban Forestry2025-10-29T21:18:362026-01-29T22:39:022026-01-29T22:39:02false80716478356759518525354closedClosedOPM > What application are you using? Other / Not sure > Describe the problem. On computer re-start received a message stating "doc fan failure" > How soon do you need this? Unsure > Is there anything else we should know? I do not know what this means- it was a warning when I re-booted my computer > Requested By Jewelee D. Request ID: DTS25-129300 Type: IT Support, Workgroup: OPM, Team: Tech Services2025-10-29T19:45:222025-11-06T14:07:072025-11-06T14:07:07false68443907, 133022703, 164183211356747912125352closedClosedSMDWe would like the ability to render AGOL sign locations on the sign work order map. This is to prepare for our next feature request, which will be to interact with these AGOL sign locations in the work order map. [Link to dataset](https://austin.maps.arcgis.com/home/item.html?id=14445469b72342788bffa280fd356094&sublayer=1) [Link to Service URL](https://services.arcgis.com/0L95CJ0VTaxqcmED/arcgis/rest/services/Sign_Assets_Maint_Public_View/FeatureServer/1) <img width="1154" height="680" alt="Image" src="https://github.com/user-attachments/assets/e58eae8b-4a80-428b-a85b-129f20fbaa23" /> Workgroup: SMD, Type: Feature, Team: Dev, Product: SMD Data Tracker, Project: Signs Work Order Refactor2025-10-29T19:14:182026-01-03T03:11:092026-01-03T03:11:09false5697474356744458925351closedClosedEmergency Management > What application are you using? Other / Not sure > Describe the problem. I'm submitting this ticket after discussing the situation with Matt Martinez. We are planning a winter weather exercise for Wednesday, 11/5. We would like to test whether the Nighthawk Conference room at Ben White can allow for dual inputs for the screens - one screen displaying a powerpoint presentation, and the other displaying a dev DTS WW dashboard. I'd like to test how we can accomplish this. It's possible this ticket will extend to day-of support for 11/5. > How soon do you need this? Soon — Within a week > Is there anything else we should know? Our exercise is next week so testing this will need to happen before then. I'll be in office tomorrow 10/30 and Tuesday, 11/4 for testing. Can also attend Monday 11/3 if that works better for DTS schedules. > Requested By Kristin B. Request ID: DTS25-129290 Type: IT Support, Workgroup: Emergency Management, Team: Tech Services2025-10-29T19:03:082025-10-31T12:38:112025-10-31T13:41:25false68443907, 133022703356710933825350openPDDFrom Cody S - Could you add a FY 26 spend plan sum at the end of September (circled in red) to show the FY 26 spend plan summary and baseline? <img width="1443" height="786" alt="Image" src="https://github.com/user-attachments/assets/37afac84-7bc6-4957-85d0-12991128ab46" /> - Can FY 2031 and 2032 be removed from the All Bond Programs tab? - Can you check on the grant spending tab and make sure the 2023 and 2024 SS4A items are pulling from relevant recent data? Notes from 10/31 mtg with Cody: - Completed: Check grants tab to see those that aren't grouping correctly. I'm not sure how these are currently being grouped so we may have to update a spreadsheet - Completed: Double check all bonds/2020 bonds for missing items from the crosswalk - Look into using automated grouping so this ^ isn't a thing in the futureWorkgroup: PDD, Team: Data Science, Product: 2020 Bond Progress Dashboard2025-10-29T17:42:102026-01-30T15:36:06false30810522356698930425349closedClosedTDS > What application are you using? Residential Parking Permits > Describe the problem. We would like to have a QR code generated for our Residential Parking Permit applicants. This QR code will be printed and hung in our office for walk-in customers to scan and complete the application. The QR code should take them to the following site: parkatx.cmrpay.com > How soon do you need this? Soon — Within a week > Requested By Paul B. Request ID: DTS25-129285 Type: Other, Workgroup: TDS, Product: Residential Parking Permits Portal2025-10-29T17:00:412025-10-29T17:25:562025-10-29T17:27:36false7612723356698925125348openSUTD > What application are you using? Transportation Development Services Portal > Describe the problem. I believe this is the correct category for the KNACK application. I recently found out that I had some comments in draft, but didn't notice that that category even existed. Is there a way to add quantity of items next to each status so I can know that there is something there on quick review? See attachment... for instance, In Draft (1) > Describe the outcome you'd like to see when this feature is implemented. This will provide a mechanism to quickly identify overlooked review items and provide more consistent commenting > Describe any workarounds you currently have in place or alternative solutions you've considered. I have to click each status on each review item each time I log in just to make sure... if I remember to. > Requested By Justin N. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/69024788d73a6502f2cd1402/knacktdsreviewfeature.png) (82.87kb) Request ID: DTS25-129280 Team: Apps, Need: 2-Should Have, Type: Enhancement, Product: TDS Portal, Workgroup: SUTD2025-10-29T17:00:392026-01-09T16:20:31false49930868356679019825347closedClosedOCE > What application are you using? Other / Not sure > Describe the problem. Installing Insta360 Studio > How soon do you need this? Soon — Within a week > Requested By Reza K. Request ID: DTS25-129275 Type: IT Support, Workgroup: OCE, Team: Tech Services2025-10-29T16:06:122025-10-30T16:02:402025-10-30T16:02:58false68443907, 133022703356653315125346closedClosedPIO > What application are you using? ArcGIS > Describe the problem. I need access to this map and was told to reach out to you. https://experience.arcgis.com/experience/bfd5623195de4777801d71e1a4e9b28a > How soon do you need this? Soon — Within a week > Requested By Lee N. Request ID: DTS25-129270 Workgroup: PIO, Type: IT Support, Team: Geo2025-10-29T15:18:072025-10-29T16:43:062025-10-29T16:43:06false80716478356651806725345closedClosedUtilities & Structures > What application are you using? Other / Not sure > Describe the problem. we cannot print from our computers, we need help getting connected, we have notices that need to get passed out asap > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? we cannot print from our computers, we need help getting connected, we have notices that need to get passed out asap > Requested By John P. Request ID: DTS25-129265 Type: IT Support, Impact: 1-Severe, Workgroup: Utilities & Structures, Team: Tech Services2025-10-29T15:15:242025-11-03T15:41:322025-11-03T15:41:32false68443907, 133022703135474306010134closedClosedOSEWorkgroup: OSE, Team: Geo, Product: AMANDA2022-08-29T18:59:052022-08-29T18:59:112022-08-29T18:59:11false42655533356624619525343closedClosedCSD > What application are you using? Other / Not sure > Describe the problem. Community service hoteling space in suite 450 missing ethernet cord - can this be addressed today? This is next to where I sit. > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? Staff plan to work in this space today > Requested By Anne M. Request ID: DTS25-129255 Type: IT Support, Impact: 1-Severe, Workgroup: CSD, Team: Tech Services2025-10-29T14:21:132025-10-29T18:47:112025-10-29T18:47:11false235511404356619973825342closedClosedSBO > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. Hello, I have been having problems with anything in outlook loading. Whether it is searching something or adding to my calendar, it just loads forever. The same problem occurs when saving a document or waiting for a web link to load. > Requested By Colton S. Request ID: DTS25-129250 Type: Bug Report, Impact: 3-Minor, Workgroup: SBO, Team: Tech Services, Product: O3652025-10-29T14:12:092025-10-30T16:42:182026-01-30T15:28:11false68443907, 133022703, 138721851356610179925341openCSD## Background Make it easy and intuitive for applicants to pay for Neighborhood Block Parties and Street Banners. The current layout does make the next step clear and obvious. The applicant needs to think through choices but isn't given information to make those choices and is given information that's not related to the choice we're asking them to the action we want them to take: Make Payment. ## Usage Data Based on Citybase transaction data - out of the 383 payments made in the Citybase Portal, only 7 (1.8%) payments were made using the wallet. ## Mockup ## A/C - [ ] The Payment Button UI matches what's shown in the mockup. - [ ] As an applicant viewing my application that is "Approved - Pending Payment", selecting "Make Payment" bring me to the Citybase payment portal. - [ ] As an applicant, selecting "Sign up for City of Austin Wallet" bring me to the Citybase login/sign up page. Team: Apps, Product: Street Banner Program Portal, Workgroup: CSD2025-10-29T13:51:262026-01-09T16:20:30false7612723356597711725340closedClosedCSD## SRTS Assets | Stories - [x] Pull [SRTS Assets ](https://cityofaustin.sharepoint.com/:x:/r/sites/tpwDTS/_layouts/15/Doc.aspx?sourcedoc=%7BEE4A897D-C6CC-4980-93FB-785A8101BDFD%7D&file=Fall2025dataReview_SRTS_20251029.xlsx&action=default&mobileredirect=true) - [x] Email Coleen G. and team, copy @hlupico - [x] Teams Coleen with a heads-up - [x] Follow up Team: Apps, Type: Open Data, Workgroup: CSD2025-10-29T13:25:252025-11-05T15:03:572025-11-05T15:03:57false100615928356594954225339closedClosedPIO## PIO Assets | Stories * 10/16/25 - emailed and Teamsed Jeff S., Jack F., and Dana H.: >Hi PIO team, I'm about to send an email about the Fall Open Data Quality Review. It includes information about the requested review and updates, but I'm sure you already have your own plans for updates. Just a heads up that this email in coming in compliance to what ATS (~~CTM~~) is requesting. * In the email, I'm asking for some indication of their timeline to report back to ATS. * 10/29/25 - no word yet, nudging > Hi again, do you have an internal deadline you've set that I could report to ATS? If the assets are already updates, I'm happy to report that, too. Let me know if it would be better to check in with one/all of you in a short meeting. Workgroup: PIO, Team: Apps, Type: Open Data2025-10-29T13:19:422026-03-19T20:14:592026-03-19T20:14:59false100615928356578915925338closedClosedSBO > What application are you using? Human Resources Portal > Describe the problem. Knack Time & Attendance System CC Diana and Christina I cannot adjust the schedules of the 12 new SBO trainees. When I go to search for them, they do not appear on "Manage Employee Schedules". I think it is because they do not have a division assigned to them, and I think the default un-adjustable filter is SBO only. > Website Address https://atd.knack.com/hr#manage-sbo-time/manage-sbo-schedules/?view_732_search=caleb&view_732_page=1 Internet Browser: Edge > Requested By Greg G. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/69020a5f3079960335b35038/calebnodata.png) (10.13kb) Request ID: DTS25-129245 Type: Bug Report, Impact: 2-Major, Team: Apps, Provider: ATS, Product: Human Resources Portal, Workgroup: SBO2025-10-29T12:39:112026-02-25T16:41:502026-02-25T16:41:50false21112975, 61209591356570343125337closedClosedPavement Operations > What application are you using? Other / Not sure > Describe the problem. The Seal Coat team has moved to a new breakroom, which is already set up for computer use. However, the room is currently missing the necessary computer hardware to accompany the monitors. Can the team be set up with the required equipment? Thank you for your help. > How soon do you need this? Soon — Within a week > Requested By Jonathan G. Request ID: DTS25-129240 Type: IT Support, Workgroup: Pavement Operations, Team: Tech Services2025-10-29T12:18:102025-10-31T19:54:282025-10-31T19:54:28false68443907, 133022703, 138721851356563856225336closedClosedSBO > What application are you using? Other / Not sure > Describe the problem. Augustine A. cannot log onto none of his apps, ( UKG, Email, Maxmo, Teams etc... > How soon do you need this? Soon — Within a week > Requested By David V. Request ID: DTS25-129235 Type: Other, Provider: ATS, Workgroup: SBO2025-10-29T12:00:332025-10-29T14:08:192025-10-29T14:08:19false100615928355002623725267closedClosedDistrict Maintenance > What application are you using? Maximo > Describe the problem. I need a new cordless mouse for my laptop in the field. It makes the entries into maximo quicker. Thank you. > How soon do you need this? Soon — Within a week > Requested By Roy C. Request ID: DTS25-129005 Type: Other, Product: Maximo, Workgroup: District Maintenance, Team: Tech Services2025-10-24T15:39:092025-11-06T14:09:302025-11-06T14:09:30false68443907, 133022703, 164183211356419458225335openMobility Services## Background We set up the Operating Authority Manage Payment page so we have a container to start adding parts of the page (header, action buttons, transactions, receipts) onto the pages on #24993. At the time, we didn't have application statuses set up so we couldn't update the application status to "Needs Review" or trigger an email to the applicant letting them know it is currently being reviewed. ## A/C: - [ ] As a cashier, when I select "Confirm Payment" the application status is updated to "Needs Review" - [ ] As an applicant, I receive an email notification when my application status is updated to "Needs Review" so I'm aware that my application is under review. Team: Apps, Workgroup: Mobility Services, Project: MSP Operating Authority2025-10-29T03:38:192026-01-09T16:20:29false7612723356417840925334closedClosedMobility Services# Background We want to update the signature block with the new COA logo. # Example of updated signature block [Updated Letter Head](https://cityofaustin-my.sharepoint.com/:w:/g/personal/courtney_henry_austintexas_gov/EZFTQeSn0s9OixFwXN0L9lgBtzIvS0UVGgbqI49qwT6SFQ?wdOrigin=TEAMS-WEB.p2p_ns.rwc&wdExp=TEAMS-TREATMENT&wdhostclicktime=1761923588212&web=1) ## Next Steps - Prototype in TEST, then if it looks good bring it into PROD ## A/C - Chauffeur Application Page - Operating Authority Approval Letter - Operating Authority Notary Team: Apps, Product: Shared Mobility Services Portal, Workgroup: Mobility Services, Project: MSP Operating Authority, Project: City Brand Application2025-10-29T03:28:282025-11-21T20:55:222026-01-15T05:32:47false7612723, 31259724356348549525333closedClosedHR > What application are you using? Human Resources Portal > Describe the problem. Please can you add the division Austin Project Connect to the KNACK vacancy report. Please can you also add LianeC. as a Manager. > How soon do you need this? Soon — Within a week > Requested By Tina S. Request ID: DTS25-129230 Workgroup: HR, Type: IT Support, Team: Apps, Product: Human Resources Portal2025-10-28T21:45:212025-11-04T16:16:302025-11-04T16:16:30false21112975, 170656233356334058125332closedClosedATSDATSD is requesting this data to be generated and added to a map for visualization. AMD will be providing a spreadsheet of LPI signal locations that is more reliable than datatracker. This data will be used for mapping and serve as the base data for this analysis.Workgroup: ATSD, Type: Data, Team: Geo2025-10-28T20:55:482025-10-28T20:59:062025-10-28T20:59:06false80716478356330974525331closedClosedSPP > Describe the problem. Establish a SharePoint site for the Construction Partnership Program that is accessible to people outside of the city. > Describe the solution you have in mind. Establish a SharePoint site for the Construction Partnership Program that is accessible to people outside of the city. > How will we know that our solution is successful? Establish a SharePoint site for the Construction Partnership Program that is accessible to people outside of the city. > Users TPW Employees TXDOT employees CapMetro employees Austin Transit Partnership employees contractors and consultants > Sponsorship Amica Bose > Which Strategic Direction 2023 “Mobility” indicators would this new application impact? ['System efficiency and congestion'] > Which Austin Strategic Mobility Plan goals would this new application support? ['Commuter Delay – Reduce the amount of time workers spend traveling between home and work.', 'Travel Choice — Promote a balanced transportation network and the ability to make informed choices based on personal needs and preferences.'] > Describe any workarounds you currently have in place or alternative solutions you've considered. Spreadsheet in an email > Is there anything else we should know? The sooner the better > How have other divisions/departments/cities addressed similar challenges? Establish a SharePoint site for the Construction Partnership Program that is accessible to people outside of the city. > Requested By Kristin P. Request ID: DTS25-129225 Team: Apps, Workgroup: SPP, Type: Sharepoint2025-10-28T20:45:222026-01-23T11:58:482026-01-23T11:58:48false100615928356329276925330closedClosedATSD > What application are you using? ArcGIS > Describe the problem. Request from Laura - "Hi Chris, Kaz & Adam - Adam just stopped by to share an exciting development from OCE... He would like to get our existing bikeways GIS layer to overlap with the planned resurfacing schedule to better anticipate when we have bikeways slated for maintenance. We discussed how this will help us catalogue the miles of bikeways maintained (for Asset Management purposes) as well as help us anticipate when some special coordination may be warranted to help support a two-way bikeway that is partially resurfaced (e.g. grabber cones to protect it until markings and bolt-down devices are reinstalled). Wojtewicz, Kaz - Can you facilitate getting Adam an updated layer of completed bikeways - Likely getting a live MoPed layer with completed bikeways. Looping in Andrew S and Nathan here for awareness and support. Thank you! " > How soon do you need this? Flexible — An extended timeline is OK > Requested By Kaz W. Request ID: DTS25-129220 Workgroup: ATSD, Type: Map Request, Team: Geo2025-10-28T20:39:092025-12-04T15:17:322025-12-04T15:17:32false80716478356295940925329closedClosedSBO > What application are you using? Other / Not sure > Describe the problem. Workday doesn't load in the system. > How soon do you need this? Urgently — Critical that this is addressed today > Requested By Troy J. Request ID: DTS25-129215 Type: IT Support, Impact: 1-Severe, Workgroup: SBO, Team: Tech Services2025-10-28T18:57:112025-10-28T19:37:232025-10-28T19:49:54false68443907, 133022703, 138721851356138569225311openAMD > What application are you using? AMD Data Tracker > Describe the problem. Ability to send Notice to Proceed email to contractor and AMD staff in Project Intake Portal > Describe the outcome you'd like to see when this feature is implemented. Ability to send Notice to Proceed email to contractor and AMD staff in Project Intake Portal > Describe any workarounds you currently have in place or alternative solutions you've considered. N/A > Requested By Jorge G. Request ID: DTS25-129160 Workgroup: AMD, Team: Apps, Need: 2-Should Have, Type: Enhancement, Product: AMD Data Tracker2025-10-28T12:36:132026-01-16T21:58:30false61209591356295013325328closedClosedSUTD > What application are you using? Other / Not sure > Describe the problem. I'm trying to view HEIC photos through the Windows Photos App, but it tells me I need to install, the HEVC video Extension. When I click "Download and Install it now" link, a popup tells me the Microsoft store is blocked. Please install this extension for me. Thanks! > How soon do you need this? Flexible — An extended timeline is OK > Requested By Justin N. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/690110e43603e602f7ef7add/photosappheichevcextensionmessage.png) (134.04kb) Request ID: DTS25-129210 Type: IT Support, Workgroup: SUTD, Team: Tech Services2025-10-28T18:54:092025-10-30T16:27:042025-10-30T16:27:15false68443907, 133022703356294272525327closedClosedLDE > What application are you using? AMANDA > Describe the problem. In the Attachment tab in AMANDA, when adding a new attachment for our files, our regular drop down menu names are missing, including but not limited to "Internal Document" and "Amanda Images". Please see the attached image/screenshot, the only option we have to choose from is the same document list for our applications to choose from when they are uploading documents for a "License Agreement" application submission. Our team is supposed to have access to ALL names. We need this correct ASAP. Please and thank you! > Website Address https://amanda.austintexas.gov/backoffice/core/home.zhtml Internet Browser: Chrome > Requested By Chrisopher B. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/69010fa9fea33302ff6276a3/internaldocumentnamesmissing.png) (52.33kb) Request ID: DTS25-129205 Type: Bug Report, Impact: 1-Severe, Product: AMANDA, Workgroup: LDE, Team: AMANDA2025-10-28T18:51:352025-11-04T15:58:382026-01-16T15:57:16false44907715, 49930868, 63309637356294268425326closedClosedSBO > What application are you using? Other / Not sure > Describe the problem. Audio in my laptop is not working, need to get it checked. "V" has looked into it and took care of the issue. > How soon do you need this? Soon — Within a week > Requested By David H. Request ID: DTS25-129200 Type: IT Support, Workgroup: SBO, Team: Tech Services2025-10-28T18:51:332025-10-28T19:17:182025-10-28T19:51:21false68443907, 133022703, 138721851356294263225325closedClosedHR > What application are you using? Other / Not sure > Describe the problem. We are hosting a training session in training rooms A & B out at Ben White suite 550 tomorrow morning 10/29. We had a few issues today when we were testing the equipment. Would it be possible to have an IT rep help us connect to the equipment tomorrow morning? > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? Need assistance around7:30am/8am tomorrow morning 10/29 > Requested By Hannah B. Request ID: DTS25-129195 Workgroup: HR, Type: IT Support, Impact: 1-Severe, Team: Tech Services2025-10-28T18:51:322025-10-29T17:26:092026-01-30T15:28:11false133022703356282754625324closedClosedMobility Services# Background As a cashier, I often have to charge applicants for a Chauffeur Permit Renewal and Notary fee. | Manage App | Manage Application| | ------ | ------ | | <img width="1379" height="850" alt="Image" src="https://github.com/user-attachments/assets/489e8095-c160-4d37-8e95-3528c959867a" /> | <img width="1382" height="850" alt="Image" src="https://github.com/user-attachments/assets/11da4715-2d3c-46cd-b3d5-64633f677bf2" />| # A/C - [ ] As a cashier, I can select a Both Renewal and Notary Fee from the fee dropdownTeam: Apps, Workgroup: Mobility Services, Product: Mobility Services Portal2025-10-28T18:22:172025-10-29T16:47:212025-10-29T16:47:21false31259724356279756725323closedClosedCSD > What application are you using? Other / Not sure > Describe the problem. I had to change my password, now it says I'm not on the domain. > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? I can't use my work computer at all. > Requested By Coleen G. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/690107d2b9789202ea9025c9/20251028_130647.jpg) (2.72mb) Request ID: DTS25-129190 Type: IT Support, Impact: 1-Severe, Workgroup: CSD, Team: Tech Services2025-10-28T18:15:232025-10-30T16:26:332025-10-30T16:26:33false68443907356275206925322closedClosedAMD > What application are you using? ArcGIS > Describe the problem. GIS maps for: 1- Traffic Signals in Austin 2- Existing fiber network 3- Roadways functional classification 4-BRT routes if avaliable 5-Vizion zero high injury network 6-Utilities map 7-Floodplain map/ FEMA map > How soon do you need this? Soon — Within a week > Is there anything else we should know? This week if applicable > Requested By Esraa A. Request ID: DTS25-129185 Workgroup: AMD, Type: Data, Team: Geo2025-10-28T18:03:082025-11-12T23:25:522025-11-12T23:25:52false114594205356243026225321closedClosedROW### Allow ROW admin to create new ROW orgs without creating duplicates _Identified during a TCP Project Meeting_ <img width="2942" height="1380" alt="Image" src="https://github.com/user-attachments/assets/af93f1c7-e99d-4247-a9c0-3745d845c796" />Workgroup: ROW, Team: Apps, Need: 2-Should Have, Type: Enhancement, Product: ROW Portal2025-10-28T16:38:482026-02-18T16:56:122026-02-18T16:56:12true49930868, 67915167356234468825320openTPW## Project This project is a request from Parsolvo, LLC, a contractor hired by CTM to assess the city's current applications for opportunites to consolidate applications to save costs and resources. The request is to provide information about DTS-supported applications. Enter key application attributes such as function, users, dependencies, cost, and support needs. Team Leads collaborate to document application usage, business value, and technical fit into the Parsolvo tool. The analysis identifies overlaps, gaps, and opportunities for consolidation or modernization, establishing a comprehensive view of where to focus resources for the greatest organizational impact. DTS team leads will complete the requested information for DTS-supported applications, identification of key attributes such as function, users, dependencies, cost, and support needs. As Team Leads, we’ll collaborate to document how each application is used, its business value, and its technical fit. This collective effort will provide a clear, shared view of the technology tools and resources available to TPW and residents. ## Background The city has engaged Parsolvo, LLC as a contractor to lead the discovery, assessment, and recommendations to complete a rationalization of the City's current applications. The application rationalization is a strategic process to assess, categorize, and optimize the city's application portfolio. This effort will identify opportunities to retire outdated systems, consolidate redundant applications, and align all applications with the city's strategic goals and regulatory requirements. ## Desired Outcomes Provide: - **Comprehensive Application Inventory:** A complete and standardized catalog of all DTS-supported applications with documented attributes, ownership, and dependencies. - **Actionable Insights for Optimization:** Identification of redundant, underutilized, or high-value applications to guide consolidation, modernization, or investment decisions. - **Strategic Resource Alignment:** A data-driven framework for prioritizing application support and development efforts to maximize operational efficiency and business value. ### Establish governance, tools, and processes for continuous rationalization. Driving Strategic Integration, Operational Efficiency, and Sustained Growth through Collaborative Change Management to: • Reduce costs and reinvest in innovation • Eliminate redundancies and improve service quality • Secure critical infrastructure and public trust • Lay the groundwork for Smart City programs, digital equity, and future-ready mobility ## Scope & Deliverables • Application inventory • 850+ applications (hardware, software, services, and capabilities), including regulated • Assessment • Business value, technical fit, Total Cost of Ownership (TCO), compliance • Rationalization • Standardized scoring R4 (Retain (Reward), Retire (Remove), Replace (Refresh/Modernize), Consolidate) • Regulated Components (NERC CIP, CJIS, HIPPA/HITECH, PCI DSS) • Minimize compliance gaps while optimizing portfolio (hybrid federated) • Stakeholder Engagement • Align with strategic goals and compliance obligations • Roadmap • Inventory, assess, and recommend a roadmap • Continuity • Establish governance, tools, and processes for continuous rationalization ## Timeframe Project assign October 28, 2025. Deliverable due on November 7, 2025 ## References - [PowerPoint Presentation from CTM/ATS](https://cityofaustin.sharepoint.com/:p:/r/sites/CoAITApplicationRationalization/Shared%20Documents/CoA%20IT%20Application%20Rationalization/Application%20Rationalization%20Overview%202025%20October.pptx?d=wb7505df5e8894177a0f0bc64c4333555&csf=1&web=1&e=MDJblc) - [TPW Software Inventory](https://cityofaustin.sharepoint.com/:x:/r/sites/tpwDTS/Shared%20Documents/Tech%20Services%20Team/Hardware_Software_Management/Software%20License%20Administration/FY25-1%20Transportation%20and%20Public%20Works%20-%20Software%20Asset%20Inventory%20-%20v.xlsx?d=w22d9ebeb73f54149b82e6e30b120b312&csf=1&web=1&e=pfSmzk) - [COA Application Rationalization Project site](https://cityofaustin.sharepoint.com/sites/COA-IT-Steering-Committee/SitePages/Citywide-Application-Rationalization-Project.aspx) ## Request details - Requested by: CTM/ATS - Executive sponsor: N/A - Date: 10/28/2025 --- This Github issue represents an Austin Transportation and Public Works' [Data & Technology Services](https://austinmobility.io/) team project. Project status is documented regularly in the comments below. Type: Data, Type: Operations, Project Index, Workgroup: TPW, Team: DTS Operations, COA Tech Centralization2025-10-28T16:17:512026-02-27T16:02:19false1463708, 21112975, 30810522, 53838164, 80716478, 100615928, 134445095155674211711293closedClosedCurrently data is showing more that what is planned for 2023. This data needs to be refined to show only 2023 planned workType: Data, Team: Geo, [Archive] Workgroup: PWD2023-01-25T14:22:272023-02-22T16:49:392023-02-22T16:49:40false80716478356230080025318closedClosedSBO St Elmo ## Device & User Information (first name and last initial, no last names) Monitors/ Phones & Gilda, P ## What's the problem? Need to go through building facility and seating in order get the staff assigned desks, and setup everything ## What did you do to resolve the issue I have checked and see that the screens are already been assigned, but there are users who already occupied the desks, and not sure where the phones need to be setup. I have scheduled a walk through tmrw around 10am in order to confirm on spaces before setting up the phones.Type: IT Support, Workgroup: SBO, Team: Tech Services, Type: Hardware Support2025-10-28T16:07:332025-11-14T19:35:282026-01-16T00:51:25false133022703356228162625317closedClosedSMD > What application are you using? ArcGIS > Describe the problem. Can you please update the domain values of the "LOCATION_STATUS" field in the Specialty Point, Specialty Line, and Short Line markings datasets in gismaint1 to include ONLY the following values: Active Temporarily Removed Permanently Removed Please let me know if you have any questions. Thank you! > How soon do you need this? Soon — Within a week > Is there anything else we should know? Ideally, I would like to have this done within the next couple weeks. > Requested By Daniel S. Request ID: DTS25-129180 Workgroup: SMD, Type: Data, Team: Geo2025-10-28T16:03:102025-10-31T16:49:232025-10-31T16:49:23false80716478356215561025316closedClosedThis is a weekly recurring ticket for ongoing GIS QA/QC support for SMD for keeping their data up-to-date. Regular QA/QC of the sign asset GIS data, maintained by SMD. As the quantity of incoming sign asset data varies, the level of work and amount of time spent also varies. Generally, I tend to spend anywhere from 8 to 25 hours performing signs GIS QA/QC. Moreover, I have taken over for Daniel S. the task of updating and standardizing weekly appended sign asset data. I have generated automation models for generating frequently missing plaque and supplementary sign assets, and this task may take anywhere from 45 minutes to 2 hours depending on the volume of incoming data. I completed the QC / data clean-up process for all remaining parking related signs (and intersecting assets) which had not been subject to QC, which numbered somewhere between 1600 and 3000 total sign assets. Now that this has been complete, attribute standardization and higher level data refinements of the parking data can take place. This should make the sign asset data much more interoperable with the Parking Inventory dataset, so PE and us working on Parking Inventory QC should be able find greater use leveraging the sign asset data for Parking Inventory QC.Type: Data, Team: Geo, Project: DTS GIS QC Support for SMD, Product: Signs GIS QA/QC Support2025-10-28T15:34:032025-10-31T20:38:162025-10-31T20:38:16false188904275356195443725315closedClosedUrban Forestry St Elmo ## Device & User Information (first name and last initial, no last names) Printer & Kirk, S ## What's the problem? User wanted the printer boxes and the rest part moved over ## What did you do to resolve the issue Have took over the printer related equipment, which was left over, moved on the other side near big printer and organized everything.Type: IT Support, Workgroup: Urban Forestry, Team: Tech Services2025-10-28T14:48:422025-10-28T14:51:342026-01-16T00:51:24false133022703356192642925314closedClosedCSD > What application are you using? AMANDA > Describe the problem. Do not know how to access AMANDA > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? I have encroachment applications due > Requested By Jasmeen K. Request ID: DTS25-129175 Type: IT Support, Impact: 1-Severe, Product: AMANDA, Workgroup: CSD, Team: AMANDA2025-10-28T14:42:102025-10-28T15:00:552025-10-28T15:00:55false49930868356153487625313closedClosedAMD > What application are you using? ArcGIS > Describe the problem. I need to have 4 maps created. The basis of the map is the signal gis layer. I have a few spreadsheets that I am having trouble consistently joining these. The Maps are needed to be included as an attachment for an Advance Funding agreement with TXDOT. Map 1: Proposed CCTV cameras. I have an excel spreadsheet to be joined. Map 2: Cell modem Installation for redundancy. I have an excel spreadsheet to be joined Map3: Cell modem upgrades. I have an excel spreadsheet to be joined Map 4: Proposed Detection Installation. I have an excel spreadsheet to be joined Map 5: Fiber Optic Cable installation. I have a GIS layer. > How soon do you need this? Soon — Within a week > Is there anything else we should know? As soon as possible to submit as backup documentation for TXDOT. I estimate that it would take no longer than 2 hours of time. I could only attach one spreadsheet. > Requested By Brian C. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/6900c27407b31503031c3322/cctv_proposed.xlsx) (15.37kb) Request ID: DTS25-129170 Workgroup: AMD, Type: Map Request, Team: Geo2025-10-28T13:18:092025-11-03T22:46:152025-11-03T22:46:15false114594205356140679425312closedClosedAMD > What application are you using? Other / Not sure > Describe the problem. I have created a new SharePoint site for tracking our new EARTC contract but it is not allowing me to share with EARTC staff (outside the organization) to be able to enter updates and see project information. We have done this in the past with other contracts/contractors. Can you please assist in allowing them editing permissions to this site? carlos.@ erika.@ randy.@ osmel.@ > Website Address https://cityofaustin.sharepoint.com/sites/tpwAMD/Shared%20Documents/Forms/AllItems.aspx?id=%2Fsites%2FtpwAMD%2FShared%20Documents%2FEARTC%20CLMC1084&viewid=0289015a%2Da481%2D43cf%2D8ff5%2Da3a6b1afc9fc Internet Browser: Chrome > Requested By Erin B. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/6900b8fd3fc7c803407e6c14/screenshot20251028073245.png) (68.7kb) Request ID: DTS25-129165 Workgroup: AMD, Type: Bug Report, Impact: 2-Major2025-10-28T12:42:112025-10-30T15:55:022025-10-30T15:55:02false21112975, 100615928354612807925257closedClosedCSD ## Device & User Information (first name and last initial, no last names) Matthew M. ## What's the problem? Setup hot seats (Hoteling Station) in the CSD area in suite 450. ## What did you do to resolve the issue Workgroup: CSD, Team: Tech Services, Type: Hardware Support2025-10-23T18:55:082025-10-27T14:47:512026-01-16T00:52:02false133022703356138563825310openAMD > What application are you using? AMD Data Tracker > Describe the problem. Improvements to cost estimate feature to pull bid items from contracts and AMD inventory directly > Describe the outcome you'd like to see when this feature is implemented. Improvements to cost estimate feature to pull bid items from contracts and AMD inventory directly > Describe any workarounds you currently have in place or alternative solutions you've considered. N/A > Requested By Jorge G. Request ID: DTS25-129155 Workgroup: AMD, Team: Apps, Need: 2-Should Have, Type: Enhancement, Product: AMD Data Tracker2025-10-28T12:36:122026-01-16T21:58:29false61209591356138554825309openAMD > What application are you using? AMD Data Tracker > Describe the problem. Ability to track other non-PM contract work in contractor work orders in Data Tracker > Describe the outcome you'd like to see when this feature is implemented. Ability to track other non-PM contract work in contractor work orders in Data Tracker > Describe any workarounds you currently have in place or alternative solutions you've considered. N/A > Requested By Jorge G. Request ID: DTS25-129150 Workgroup: AMD, Team: Apps, Need: 2-Should Have, Type: Enhancement, Product: AMD Data Tracker2025-10-28T12:36:112026-01-16T21:58:29false61209591356133705825308closedClosedOCE > What application are you using? Other / Not sure > Describe the problem. JB told me that my laptop should be using a double barrel docking station, I currently have a single barrel at my station at Ben White. My PC number is DELL86931. > How soon do you need this? Flexible — An extended timeline is OK > Requested By Colby D. Request ID: DTS25-129145 Type: IT Support, Workgroup: OCE2025-10-28T12:24:142025-10-29T18:49:192025-10-29T18:49:19false235511404355896885125307closedClosedOSEWorkgroup: OSE, Type: Data, Team: Geo, Product: AMANDA, Type: GIS Web Application2025-10-27T23:01:492025-10-27T23:02:222025-10-27T23:02:22false114594205355893876625306closedClosedAMD[Signal](https://builder.knack.com/atd/amd/schema/list/objects/object_12/fields) table - [x] Add a new yes/no `Retroreflective Backplate Installed` field [signal_activation_modification](https://builder.knack.com/atd/amd/schema/list/objects/object_249/fields) table - [x] Add `Retroreflective Backplate Installed` yes/no field and make it required - [x] Add `Intersection Backplate Status` with options of Partial or Complete and make it required [Signal Activation/Modification form](https://builder.knack.com/atd/amd/pages/scene_1901) - [x] Add `Retroreflective Backplate Installed` field to form - [x] Add `Intersection_Backplate_Status` field to form - [x] Update record rules to update `Retroreflective Backplate Installed` and `Intersection_Backplate_Status` on the signal asset - [x] Update display rules to show/hide `Intersection Backplate Status` field if `Retroreflective Backplate Installed` is yes Workgroup: AMD, Team: Apps, Type: Enhancement, Product: AMD Data Tracker2025-10-27T22:49:592026-01-14T16:34:232026-01-16T22:00:58false31259724355889060925305closedClosedOPM > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. Hi there, OPM is hosting TPWstat on Wednesday, October 29th at 8:30 AM at the Nighthawk Conference room in the Ben White Office and would like some support just in case our tech goes awry. Could someone from DTS be available on stand by just in case we run into any tech issues? We will be there around 8 am for set up. > How soon do you need this? Soon — Within a week > Is there anything else we should know? By Wednesday, October 29th at 8:00 AM :) > Requested By Adriana M. Request ID: DTS25-129140 Type: Other, Workgroup: OPM, Team: Tech Services, Product: O3652025-10-27T22:33:122025-10-29T17:27:302025-10-29T17:34:21false235511404355887103325304closedClosedAMD > What application are you using? Moped > Describe the problem. Max request reminded me I've been meaning to request a new tag Arterial Management - PIP > How soon do you need this? Flexible — An extended timeline is OK > Requested By Ivonne N. Request ID: DTS25-129135 **Background** > AMD Knack portal -- Project Intake Portal -- this TAG is new generation of Arterial Management - Request tag but it is important to separate them. We are in the gathering data part of our Knack launch. **In Scope** - Add new project and component tag called "Arterial Management - PIP" Workgroup: AMD, Type: Other, Team: Dev, Product: Moped, Type: Snackoo 🍫2025-10-27T22:27:102025-11-05T16:14:232025-11-05T16:14:23false35410637355884562725303closedClosedAMDMax and Ivonne have requested a new component tag for MAP 2026 and MAP Bikeshare 2025 and 2026. **In Scope** - Add new component tags that display as "MAP Signals - 2026", "MAP Bikeshare - 2025", and "MAP Bikeshare - 2026"Workgroup: AMD, Team: Dev, Need: 1-Must Have, Type: Enhancement, Product: Moped, Type: Snackoo 🍫2025-10-27T22:19:152025-11-05T16:14:222025-11-05T16:14:22false35410637355842042525302closedClosedAMDBrian C messaged me asking: Is there a table in Datatracker that I can access to be able to see what annual signal retiming corridor it is in. Ultimately I am looking to be able to put this in GIS if that helps. I called him to get more clarification on his request and he is asking for us to add the `Retiming System` field to the [Signal List](https://atd.knack.com/amd#signals/signal-list/?view_4332_page=1) reporting page so he can provide a list of signals to be maintained in FY26 and FY27 to TxDOT. He's going to be comparing this list to a spreadsheet that Brian G provided him of the signal retiming systems and the year they will be maintained. Added this field to the signal list and let Brian know that it's available for him to use ✅ <img width="1846" height="460" alt="Image" src="https://github.com/user-attachments/assets/af98b966-3dd7-434a-9154-f01ce4b38995" /> Workgroup: AMD, Team: Apps, Type: Enhancement, Product: AMD Data Tracker2025-10-27T20:03:392026-01-14T16:32:572026-01-16T22:00:58false61209591355836538925301closedClosedOPMUpdate OPM user roles for Measure Inventory page on DTS Portal: - [x] Create new user role for `Measure Editor` and `Measure Admin` - Measure Editor: OPM and has the ability to edit the measure list and edit details about the measure - Measure Admin: User role to be used later on for the Division point of contact that manage different measure - [x] Give Natalie, Jewelee, Rachel, Adriana, Nick, Alyssa, Serena the Measure Editor user role - [x] Give access to [Measure Inventory](https://atd.knack.com/dts#measure-inventory/) to the measure editor and measure admin user roles - [x] Add modified by and modified date record rules to the [Measure QC](https://atd.knack.com/dts#measure-inventory/measure-qc/) pageTeam: Apps, Type: Enhancement, Product: Data & Technology Services Portal, Workgroup: OPM2025-10-27T19:49:432025-12-29T17:30:272025-12-29T17:30:27false21112975355831801625300closedClosedTED > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. TEAMS will not load, says it needs a download but won't download > How soon do you need this? Flexible — An extended timeline is OK > Requested By Ruben S. Request ID: DTS25-129130 Workgroup: TED, Type: Other, Team: Tech Services, Product: O3652025-10-27T19:36:122025-10-29T14:06:462025-10-29T14:06:46false68443907, 133022703355830569025299closedClosedCSD > What application are you using? Other / Not sure > Describe the problem. I have AutoCad Lite installed on my computer but my license is no longer active. I need a license to draft mobility hub drawings. > How soon do you need this? Soon — Within a week > Is there anything else we should know? I need to work on cad drawings this week for a project to meet internal deadlines > Requested By Anne M. Request ID: DTS25-129125 Type: IT Support, Workgroup: CSD, Team: Tech Services2025-10-27T19:33:082025-10-28T11:49:172025-10-28T11:49:17false68443907355830509225298closedClosedOPMDuring the OPM sprint review, Alyssa requested the following changes: - [x] Grant all TPW staff view access to the entire SOP SharePoint site <img width="368" height="120" alt="Image" src="https://github.com/user-attachments/assets/4f81b50f-d658-484c-943a-25db4d80770e" /> - [x] Give Peggy, Jennifer W and Erin W with editing access for the SOP Intake List <img width="811" height="276" alt="Image" src="https://github.com/user-attachments/assets/80a56bfd-ee16-49c9-98b6-f62608fdaea3" /> - [x] Link SOP SharePoint site as button on main [TPW Hub SharePoint site](https://cityofaustin.sharepoint.com/sites/TPWHub) - <img width="600" src="https://api.zenhub.com/attachedFiles/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBM3JkQ3c9PSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--5cf0c7d920f186ac6fe2b2868a54b470c62ecc00/image.png" alt="image.png" /> Added: <img width="1303" height="216" alt="Image" src="https://github.com/user-attachments/assets/40a98003-bbe5-4ba7-bf73-37a340d1496d" /> Team: Apps, Workgroup: OPM, Type: Sharepoint, Project: TPW SOP Library2025-10-27T19:33:042025-11-26T19:11:202025-11-26T19:11:20false100615928355828512125297closedClosedATS, SBO > What application are you using? Other / Not sure > Describe the problem. UKG I have recently accepted a Project Coordinator position for SBO and have just lost access to my UKG auditing permissions. I need to be able to view everyone's UKG timesheets in SBO to continue to support the DTS-SBO time and attendance system. > How soon do you need this? Soon — Within a week > Is there anything else we should know? I make my monthly UKG audit reports on the first Monday of every month, so no later than Monday morning, 3 November please > Requested By Greg G. Request ID: DTS25-129120 Type: IT Support, Workgroup: ATS, Workgroup: SBO2025-10-27T19:27:092025-10-27T21:18:352025-10-27T21:18:43false100615928355821562625296closedClosedCSD > What application are you using? Smart Mobility Office Portal > Describe the problem. We want to give the following people viewer access to the Living Streets portal and applications: Annette M. , ✅ Michael S. , ✅ Dawn K. , ✅ Jess R. , ✅ Michael L. , ✅ Allison Z. , ✅ Mase C. and ✅ Kris N. ✅ > How soon do you need this? Flexible — An extended timeline is OK > Requested By Jonathan S. Request ID: DTS25-129115 Type: Other, Team: Apps, Product: Smart Mobility Office Portal, Workgroup: CSD2025-10-27T19:09:072025-11-04T22:02:252025-11-04T22:02:25false100615928355812726925295closedClosedDTSRemote ## Device & User Information (first name and last initial, no last names) ## What's the problem? We canceled service for spectrum and need ship the modem back. ## What did you do to resolve the issue @Craigjacobs-ATX please take the modem to UPS they will pack it and ship it backWorkgroup: DTS, Team: Tech Services, Type: Hardware Support2025-10-27T18:43:422025-10-28T16:14:062025-10-28T16:14:06false164183211355805328725294closedClosedROW > What application are you using? AMANDA > Describe the problem. ROW Management would like to modify Mahi H.'s AMANDA permissions to mirror Shay G.'s to streamline manual DS folder processes. > How soon do you need this? Soon — Within a week > Requested By Russell B. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/68ffb9570926eb031fe6b6ff/new_tpw_dts_v7_amanda_mahih.docx) (42.25kb) Request ID: DTS25-129110 Workgroup: ROW, Type: IT Support, Product: AMANDA, Team: AMANDA2025-10-27T18:27:092025-11-21T14:12:082025-11-21T14:57:40false49930868, 63309637355789862825293openVZAs discussed in https://github.com/cityofaustin/vision-zero/pull/1875#discussion_r2461041034, we should enable [`noUncheckedIndexedAccess`](https://www.typescriptlang.org/tsconfig/#noUncheckedIndexedAccess) in our Typescript compiler so that we avoid a common type issue when accessing data fetched from the graphql API. While we're at it, it would also be cool to adopt the `import type MyType` convention and enforce that [ESLint rule](https://typescript-eslint.io/rules/consistent-type-imports/). Team: Dev, Need: 1-Must Have, Workgroup: VZ, Type: DevOps, Product: Vision Zero Crash Data System2025-10-27T17:43:072025-12-02T15:59:18false355774591625292closedClosedAMD > What application are you using? AMD Data Tracker > Describe the problem. Please add 'Autoscope' to detection type dropdown (with video, currux, etc) > Describe the outcome you'd like to see when this feature is implemented. Please add 'Autoscope' to detection type dropdown (with video, currux, etc) > Describe any workarounds you currently have in place or alternative solutions you've considered. Using detector comments > Is there anything else we should know? Ideally within the month > Requested By Allyson R. Request ID: DTS25-129105 Workgroup: AMD, Team: Apps, Need: 2-Should Have, Type: Enhancement, Product: AMD Data Tracker2025-10-27T17:00:522026-01-14T16:01:302026-01-16T22:00:57false61209591355765005125291closedClosed > What application are you using? AMANDA > Describe the problem. I cannot change file status in AMANDA. Internet Browser: Edge > Requested By Arthur W. Request ID: DTS25-129100 Type: Bug Report, Impact: 2-Major, Product: AMANDA, Team: AMANDA2025-10-27T16:36:102025-10-30T19:31:412025-10-30T19:31:49false49930868, 63309637355759379625290closedClosedCSD > What application are you using? ArcGIS > Describe the problem. The Neighborhood Block Parties that Margaret is inputting in the Living Streets Experience are not showing up on our map or in ROWPACT Internet Browser: Chrome > Requested By Jonathan S. Request ID: DTS25-129095 Type: Bug Report, Impact: 3-Minor, Team: Geo, Workgroup: CSD2025-10-27T16:24:092025-10-27T17:49:212025-10-27T17:49:21false114594205355751734125289closedClosedUtilities & Structures, SBOBackground: In support of the Spatial SW Rehab project and the Standardization of the work order handling, we found there are multiple NULL values that are in the dataset provided to DTS SBO. Summary: Attempting to identify the data asset owners. But SBO, OCE, Sidewalks are having difficulty finding owner. Without an owner these are the risks. We can't control who takes ownership, however are bringing visibility to the concern: 1. Auditing of assets and record of service 2. Tracking of parts and labor 3. Requesting work (SW Rehab) with no alignment back to asset or Service Plans with requestor <img width="212" height="136" alt="Image" src="https://github.com/user-attachments/assets/0f90eb4b-3aaf-4b13-b70a-c6c511b48ddc" /> <img width="325" height="140" alt="Image" src="https://github.com/user-attachments/assets/b9ebe436-c3d7-4cb7-97c6-64a78cd4f294" /> NULL values that OCE has in the dataset. I spoke to them last week about it, and they mentioned the NULL values were handled through someone previously ensuring the data was up to date. + They asked us to work with you (previously Brian T handled), were once filled in automatically now they are not. This is intended to be an automated processes from OCE, GIS was supporting them prior. + Mentioned maybe have been a new segment created? @andrewshensky is coordinating with Ronnie with CTM to investigate the issue. Informed those values should be populated automatically through an automated process CTM maintains. Type: Data, Product: Maximo, Team: Maximo, Workgroup: Utilities & Structures, Workgroup: SBO2025-10-27T16:06:012025-12-09T23:14:102025-12-09T23:14:10false80716478, 134445095355749518025288closedClosedParking Services > What application are you using? ArcGIS > Describe the problem. I remotely log into my GIS workstation located in the Parking Services building at 1501 Toomey Rd. Recently, I’ve been experiencing a recurring issue, about once or twice a week- where the machine appears to shut down improperly on its own. When this happens, I’m unable to connect remotely and have to ask someone in the office to manually restart it. > How soon do you need this? Soon — Within a week > Requested By Ryan P. Request ID: DTS25-129090 Workgroup: Parking Services, Type: IT Support, Team: Geo, Team: Tech Services2025-10-27T16:00:472025-10-29T13:35:042026-01-30T15:28:11false68443907, 133022703355736213525287closedClosedOOD > What application are you using? Other / Not sure > Describe the problem. A division of SBO (11 employees) will be moving from Townview to St. Elmo on November 14th. They have requested to have two monitors and a phone at each station. I believe each station has two monitors as of now, but no phones. The division will be assigned the space currently assigned to the Telecom inspectors. They will be moving to the area by the entrance (the area is next to where they currently are) and have not been informed they will be moving until the end of this week. > How soon do you need this? Soon — Within a week > Is there anything else we should know? SBO staff will move on or about November 14th. I have attached the seating chart. > Requested By Gilda P. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/68ff8fdc6f7b750302727d14/st.elmoseatingchart102725final.pdf) (1.16mb) Request ID: DTS25-129085 Workgroup: OOD, Type: Other, Team: Tech Services, Type: Hardware Support2025-10-27T15:30:282025-11-14T19:36:252025-11-14T19:36:48false21112975, 68443907, 133022703, 138721851, 164183211, 235511404355714979225286closedClosedAMD > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. I need to transition the map in the AV dashboard (in PowerBI) from Bing to something else. > Describe the outcome you'd like to see when this feature is implemented. I'd like for the map to work for people visiting the website. > Describe any workarounds you currently have in place or alternative solutions you've considered. Need to move to azure or GIS. > Is there anything else we should know? PowerBI tells me that they will stop supporting Bing maps November 1. > Requested By Rachel C. Request ID: DTS25-129080 Workgroup: AMD, Team: Geo, Need: 2-Should Have, Type: Enhancement, Product: Power BI2025-10-27T14:45:292026-02-04T21:26:212026-03-16T14:49:38true142338538355694613625285closedClosedHR > What application are you using? Other / Not sure > Describe the problem. The functionality I had in Asana is no longer available. The application is asking me to upgrade now. I believe there is an issue with the licenses for Asana. > How soon do you need this? Soon — Within a week > Requested By Darren B. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/68ff7aa1d7955c033602a702/upgrade01.jpg) (32.77kb) Request ID: DTS25-129075 Workgroup: HR, Type: IT Support, Team: Apps2025-10-27T14:00:482025-10-29T20:04:042025-10-29T20:04:05false21112975355692862325284closedClosedTED > What application are you using? ArcGIS > Describe the problem. Need to provide access to Tyler F and Dee Dee Q to the LMAP Charette Tool. https://austin.maps.arcgis.com/apps/webappviewer/index.html?id=4c04477a47064045b620eb78005e7f55 This was developed by Andrew S . > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? Ideally, we need access today so that Systems Development can review project overlap prior to our LMAP coordination meeting on Wednesday. > Requested By Max S. Request ID: DTS25-129070 Workgroup: TED, Type: IT Support, Impact: 1-Severe, Team: Geo2025-10-27T13:57:092025-10-27T16:49:312025-10-27T16:49:31false80716478355687416425283closedClosedOPM > What application are you using? Other / Not sure > Describe the problem. Asana is not working, says I need to upgrade, could someone take a look at it? > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? All my tasks are in Asana, very lost without it. Going off memory for what needs to be done, which on a Monday morning is tough. > Requested By Alyssa P. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/68ff772f6f7b7503026e9ea4/screenshot202510270821301.png) (61.68kb) Request ID: DTS25-129065 Type: IT Support, Impact: 1-Severe, Team: Apps, Workgroup: OPM2025-10-27T13:45:312025-10-29T20:03:422025-10-29T20:03:42false21112975355680789025282closedClosedOPM > What application are you using? Other / Not sure > Describe the problem. Hello, My Asana is not working. I have no access to my projects or my workload today. > Describe the outcome you'd like to see when this feature is implemented. We depend on Asana for team agendas, communication and project management. > Describe any workarounds you currently have in place or alternative solutions you've considered. None. > Is there anything else we should know? Asap. I have meetings today that depend on Asana > Requested By Natalie R. Request ID: DTS25-129060 Team: Apps, Need: 1-Must Have, Type: Enhancement, Workgroup: OPM2025-10-27T13:30:322025-10-29T20:03:142025-10-29T20:03:14false21112975355680780925281closedClosedCSD, HR > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. Hello, we are conducting a training on 11/05 at OTC, to give a group of crossing guards Workday access. Of course, to have Workday access they need to set up their city email. I am requesting Chromebooks be provided for the training, as well as IT assistance with the meeting. > How soon do you need this? Soon — Within a week > Is there anything else we should know? 11/05, 10am at OTC, Room TBD. Please teams chat me with any questions. Thank you. > Requested By Bruno M. Request ID: DTS25-129055 Workgroup: HR, Workgroup: CSD, Team: Tech Services, Type: Hardware Support2025-10-27T13:30:312025-11-07T14:32:552025-11-07T14:32:55true68443907, 133022703355676723925280closedClosedUrban Forestry > What application are you using? Other / Not sure > Describe the problem. Good morning! Wanted to see about getting a category added to our Urban Forestry Portal in Knack for "after-hours" percent markup. It would be 40% for 3 of the four contractors and 30% for one contractor (Heritage tree care). Thanks for your help! > How soon do you need this? Soon — Within a week > Is there anything else we should know? Needed to reflect correct payment to TPW Forestry contractors who responded to emergency tree calls from the storms over the weekend. > Requested By Shane K. Request ID: DTS25-129050 Type: IT Support, Team: Apps, Workgroup: Urban Forestry, Product: Urban Forestry2025-10-27T13:21:122025-12-29T17:31:522025-12-29T17:31:53false21112975, 61209591355668598525279closedClosedPavement Operations > What application are you using? ArcGIS > Describe the problem. Hello, My name is Jonathan G , and I’m an inspector with Pavement Operations. I wanted to check whether I have access to ArcGIS Pro. I frequently reference the FY-26 Service Plan for Pavement Operations and have been customizing the map for my needs, but it won’t allow me to save any changes. Could you please confirm if I have the appropriate access or if there’s a step, I need to take to enable saving? Thank you, Jonathan G Inspector, Pavement Operations > How soon do you need this? Soon — Within a week > Requested By Jonathan G. Request ID: DTS25-129045 Type: IT Support, Team: Geo, Workgroup: Pavement Operations, Team: Tech Services2025-10-27T13:03:092025-10-31T18:02:202025-10-31T18:02:20false68443907, 80716478, 133022703, 138721851355666073425278closedClosedPavement Operations > What application are you using? Other / Not sure > Describe the problem. I forgot my password for my voicemail and need to reset it. Also, I need 4 wireless keyboard & mouse for new supervisory staff. > How soon do you need this? Soon — Within a week > Requested By Jonathan G. Request ID: DTS25-129040 Type: IT Support, Workgroup: Pavement Operations, Team: Tech Services2025-10-27T12:57:092025-10-28T17:00:452025-10-28T17:37:24false164183211355651026725277closedClosedSBO > What application are you using? Other / Not sure > Describe the problem. Need Building Services to repair ceiling, due to rain damage. This is at St. Elmo on the Street & Bridge side. 4411 Meinardus > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? Part of the ceiling has fallen in at one of the cubicles. > Requested By Aaron E. Request ID: DTS25-129035 Type: Other, Impact: 1-Severe, Workgroup: SBO2025-10-27T12:21:132025-10-27T13:28:252025-10-27T13:28:25false49591623355650017225276closedClosedSBO > What application are you using? Other / Not sure > Describe the problem. Need to get a laptop cleaned and transferred to Augustine A. > How soon do you need this? Soon — Within a week > Requested By David V. Request ID: DTS25-129030 Type: Other, Workgroup: SBO, Team: Tech Services2025-10-27T12:18:152025-10-28T16:01:172025-10-28T16:01:17false68443907, 133022703, 164183211355071534325275closedClosedROW### When the MCR is generated, and the process feature "Midcycle Review Attempt" is used, the MCR should only populate the newest comments, and drop the original comment. <img width="1378" height="658" alt="Image" src="https://github.com/user-attachments/assets/ea5a8c66-27cf-4cbc-866d-a5239c450267" /> ### CHANGE MANAGEMENT: 1. The text changes on UC-MCR mentioned in previous UAT are all addressed. (we can find this comments in this ticket, but added in AC by Subha) The Chairman's name/email id are changed. The blue highlights are removed. The macro is back on MCR. 2. Approved with conditions - Fetch this attempt comment in all UC review documents, if it is latest added attempt to the review process. (we can find this requirement in comments in this ticket, but added in AC by Subha) ### NOTE by DEV: The current logic (for Comments bookmark) in the review documents, looks only for the following attempts: 51010 Rejected 51055 Informal Update 51060 No Review Required 55045 Approved ### NOTE from UAT done by UC Team 11/10/25 (to be worked on in this card): PROD rsn - 13611948 1. Lan Dev Engineering = Review Attempt Comment Missing 2. Lan Dev Engineering = Reviewer Name in Header Missing 2. Electric Review = Review Attempt Comment Missing 3. Adding the Reviewer Name into the Review Document Header when generating - Purpose - applicant knows who is reviewing and making comments 4. CDS Review = Name inserts-Missing contact infoWorkgroup: ROW, Impact: 3-Minor, Need: 2-Should Have, Type: Enhancement, Product: AMANDA, Team: AMANDA2025-10-24T19:18:192025-12-17T19:29:532025-12-17T19:29:53false49930868, 51680715, 63309637355039975625274closedClosedTDS > What application are you using? ArcGIS > Describe the problem. TDS Web Map toolbar at the top not loading for me https://austin.maps.arcgis.com/apps/webappviewer/index.html?id=f90baebe5f0a49ddb3f5ff52672b3bbf > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? use this for my day-to-day tasks > Requested By Nazlie S. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/68fbb8bc5c23b4033eef54b9/screenshot20251024123425.png) (522.02kb) Request ID: DTS25-129025 Type: Map Request, Impact: 1-Severe, Team: Geo, Workgroup: TDS2025-10-24T17:36:182025-10-28T12:57:432025-10-28T12:57:50false80716478355033651425273closedClosedUrban ForestrySend Urban Forestry inspectors weekly proactive inspections report via Teams - [x] Thursday afternoon/Friday morning - Pull inspector report from from the ArcPro `Master_Forestry_Routine_Tasks` Project - G:\ATD\ATD_GIS\DTS_GIS_Workgroup_Support\DTS_Forestry\Master_Forestry_Routine_Tasks - [x] From sidewalk inspections map, pull 2nd and 3rd inspection tables for each inspector separately - [x] Copy table and paste into excel - then copy again - [x] Paste into Teams chat with each inspector separately 🎉 🎉 🎉 Team: Geo, Type: Reports, Workgroup: Urban Forestry2025-10-24T17:16:092025-10-24T17:16:572025-10-24T17:17:08false142338538, 159822635355027170525272closedClosedDTS > What application are you using? Other / Not sure > Describe the problem. Can I get a new docking station at my desk? When I was there Tuesday and Thursday, the 21 and 23, it wasn't working. > How soon do you need this? Flexible — An extended timeline is OK > Requested By Peggy M. Request ID: DTS25-129020 Workgroup: DTS, Type: IT Support, Team: Tech Services2025-10-24T16:57:072025-10-24T18:23:202026-01-30T15:28:12false68443907, 133022703355023524325271closedClosedIn order to aid with managing and reducing the backlog of GIS QA/QC needed for PE's ACRI Parking Inventory data, I am providing limited support in helping review sign specifications actuals data and making necessary updates to the parking inventory layers. In coordination with Ryan P., Grant and I are going to be going through the data in a reverse chronological order, starting from December 2023 toward January 2020. There is not a set deadline for this task as there are at least 4000 or more sign specifications which have yet to be addressed, we are simply providing additional support to Ryan P who has been handling GIS maintenance for this dataset. Type: Data, Team: Geo, Project: Parking Inventory2025-10-24T16:41:442025-10-28T15:27:592025-10-28T15:27:59false188904275355023159125270closedClosedSMDThis is a weekly recurring ticket for ongoing GIS QA/QC support for SMD for keeping their data up-to-date. Regular QA/QC of the sign asset GIS data, maintained by SMD. As the quantity of incoming sign asset data varies, the level of work and amount of time spent also varies. Generally, I tend to spend anywhere from 8 to 25 hours performing signs GIS QA/QC. Moreover, I have taken over for Daniel S. the task of updating and standardizing weekly appended sign asset data. I have generated automation models for generating frequently missing plaque and supplementary sign assets, and this task may take anywhere from 45 minutes to 2 hours depending on the volume of incoming data. Workgroup: SMD, Type: Data, Team: Geo, Project: DTS GIS QC Support for SMD, Product: Signs GIS QA/QC Support2025-10-24T16:40:222025-10-28T15:27:532025-10-28T15:27:53false188904275355020392725269closedClosedSUTD > What application are you using? ArcGIS > Describe the problem. Hi there, Please grant Justin N (username: see comment ) access to the following groups in AGOL, through the PWD_Administrator account. I only have access to the PWD_Publisher account. - [x] COA PWD - SSPD - Sidewalk Assessment - [x] COA PWD GISMAINT Urban Trails Network - [x] COA PWD Infrastructure Service Plan - [x] COA PWD SBO SW Rehab Contractors - [x] COA PWD SBO SW Rehab Contractors - Grinding - [x] COA_PWD_SBO_EVALUATION_TRAINING Thanks, Chris > How soon do you need this? Flexible — An extended timeline is OK > Requested By Christiane V. Request ID: DTS25-129015 Type: IT Support, Team: Geo, Workgroup: SUTD2025-10-24T16:30:352025-10-29T14:14:272025-10-29T14:14:27false80716478355007094925268closedClosedOSE > What application are you using? ArcGIS > Describe the problem. ROW ID: 13605236 > How soon do you need this? Flexible — An extended timeline is OK > Requested By Mase C. Request ID: DTS25-129010 Workgroup: OSE, Type: Map Request, Team: Geo2025-10-24T15:51:142025-10-30T19:43:162025-10-30T19:43:16false114594205, 188904275354981042125266closedClosedROW > What application are you using? ArcGIS > Describe the problem. ## Title: Add Easement Polygons Layer to ROWPACT ## Description: ROW Management would like the "Easement Polygons" layer added back to ROWPACT. Ideally, it would be added back under the Property section of layers. > How soon do you need this? Soon — Within a week > Requested By Russell B. Request ID: DTS25-129000 Workgroup: ROW, Type: Data, Team: Geo, Product: ROWPACT2025-10-24T14:39:112026-03-17T18:16:202026-03-17T18:16:21false114594205354976336225265closedClosedATSD > What application are you using? Other / Not sure > Describe the problem. I am hoping to initiate a Bluebeam license for Nina R. (copied here). Can y’all please help identify the best next steps to purchase that additional software license? > How soon do you need this? Flexible — An extended timeline is OK > Requested By Kevin S. Request ID: DTS25-128995 Workgroup: ATSD, Type: IT Support, Team: Tech Services2025-10-24T14:27:102025-10-24T15:25:292025-10-24T15:25:29false68443907, 133022703354974007225264openSBO > What application are you using? Maximo > Describe the problem. Hi, I would like to request a weekly report or dashboard portlet that displays completed work orders for the SBO Service Plans only for these specific work groups, to track weekly format: Sidewalks Urban Trails Bridges Seal Coat Fog Seal Overlay Crack Seal These reports should show work orders completed and status for each week, organized by group. This will help us consistently record progress and provide status updates. Ideally, I'm able to provide Reiner with the status and create a report to share these updates with Dale and Richard. Let me know if you need any additional details to get started Thanks so much! Katherine > How soon do you need this? Soon — Within a week > Is there anything else we should know? Reiner needs to report the status of the SBO Service Plan data and progress to the executive team every week. Thank you! > Requested By Katherine H. Request ID: DTS25-128990 Type: Other, Product: Maximo, Team: Maximo, Workgroup: SBO2025-10-24T14:21:122025-10-24T15:08:05false61209591, 134445095354967723725263closedClosedROW`This is the epic/parent issue.` ## We are updating ROW's PBI Dashboard with review and issuance metrics for TURP & EX Permits, and TCP review. ### REQ 1: Widget for `Time To Review` EX, and RW-TURP permits that have been issued, and TCP cases that have been reviewed. **Time to Review**: Median Review Time = Difference in days between (folder in date) - (Web App Process Started Date (oldest where multiple)) `WE NEED TO CONFIRM IN AVERAGE OR MEDIAN`. - Display as it’s own metric/widget - Display by default grouped by FY and monthly - Ideally give users the ability to input the date range. - The date range should be on the folder issue date - Parameters: EX and TURP only, folder has been issued **TCP Parameters:** - Has been in Review Complete status at least one time - If there are multiple Review Complete cycles, choose the date of the first (oldest) review for the calculation ---- ### REQ 2: Bar Graphs for `Time to issuance` for EX, and RW-TURP permits that have been issued. **Permit Parameters:** - Is EX or RW-TURP - Has been issued Notes - It's ok to publish a bar graph for each permit, and TCP instead of combining themWorkgroup: ROW, Type: Other, Team: Data Science, Product: Power BI2025-10-24T14:06:122026-02-04T19:36:002026-02-04T19:36:00true49930868354948611825262closedClosedSUTD > What application are you using? ArcGIS > Describe the problem. Hi there, Experiencing issues with ArcGIS Online since yesterday. Cannot save any web maps (when the 'saving' dialogue box appears, it never finishes saving... left it open and waited for several hours). Same issues today. Might be related to the October 22 update. Just wanted to report the issue. Thanks, Chris > How soon do you need this? Unsure > Requested By Christiane V. Request ID: DTS25-128980 Type: Data, Team: Geo, Workgroup: SUTD2025-10-24T13:21:122025-10-24T15:07:252025-10-24T15:07:25false80716478354947336625261closedClosedCSD > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. I was meeting in teams and updating CSR's and teams call ended, Then CSR froze and the rest of the computer became unresponsive. I tried restarting and it would not allow me to log in because the keyborad was unresponsive. I have been here with JB getting the laptop updated since 6:30am. > Is there anything else we should know? Thank you for your assistance!! I appreciate y'all... > Website Address NA I brought it in Internet Browser: Edge > Requested By Dawn C. Request ID: DTS25-128975 Type: Bug Report, Impact: 1-Severe, Workgroup: CSD, Product: O3652025-10-24T13:18:092025-10-24T14:48:282025-10-24T14:48:28false235511404354736896025260closedClosedTDS > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. Computer shuts down while I am in the middle of working. Adobe will have a pop up box that says " adobe" quit unexpectedly, then a little while after that the computer reboots itself, and then both monitor 1 and 2 come back up with resolution that can not be read well, and sometimes does not load my work icons on my desktop. It is taking much longer then expected to get the system up and working correctly to then be able to proceed with my work. This happens multiple times a week. > Is there anything else we should know? It takes a very long to pull up information in the Brazos software and about 30% of the time it can only pull 50 lines at a time. when I should be able to expand the quantity to 200 plus. There are many times as well that the Brazos does not load any lines of citations. > Website Address see above Internet Browser: Chrome > Requested By Janet N. Request ID: DTS25-128970 Type: Bug Report, Impact: 3-Minor, Workgroup: TDS, Team: Tech Services, Product: O3652025-10-24T02:39:082025-10-27T16:20:052025-10-27T16:20:05false235511404354671563225259closedClosedOPM > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. Could you help me install the latest version of powerbi to my laptop? I am currently not able to open a TPWstat file because of it being 'incompatible' or something. Below is the error message and details. -------------------- Feedback Type: Frown (Error) Timestamp: 2025-10-23T21:41:44.2093090Z Local Time: 2025-10-23T16:41:44.2093090-05:00 Session ID: 16f4779c-0f99-4502-a966-477fd239e695 Release: August 2024 Product Version: 2.132.1053.0 (24.08) (x64) Error Message: This file is incompatible with your current version of Microsoft Power BI Desktop. Please install the latest version and try opening the document again. Stack Trace: at Microsoft.PowerBI.Client.Windows.Storage.FileOpenError.HandleError(IWindowService windowService, LocalizedString title) at Microsoft.PowerBI.Client.CommandLineFileService.TryOpenOrCreateReport(IPowerBIWindowService windowService, IExceptionHandler exceptionHandler, Boolean forceCreate) at Microsoft.PowerBI.Client.Program.<>c__DisplayClass7_0.b__0() at Microsoft.PowerBI.Client.Windows.IExceptionHandlerExtensions.<>c__DisplayClass3_0.b__0() at Microsoft.Mashup.Host.Document.ExceptionHandlerExtensions.HandleExceptions(IExceptionHandler exceptionHandler, Action action) Stack Trace Message: This file is incompatible with your current version of Microsoft Power BI Desktop. Please install the latest version and try opening the document again. Invocation Stack Trace: at Microsoft.Mashup.Host.Document.ExceptionExtensions.GetCurrentInvocationStackTrace() at Microsoft.Mashup.Client.UI.Shared.FeedbackErrorInfo..ctor(String message, Exception exception, Nullable`1 stackTraceInfo, String messageDetail) at Microsoft.PowerBI.Client.PowerBIUnexpectedExceptionHandler.HandleKnownExceptions(Exception e) at Microsoft.PowerBI.Client.PowerBIUnexpectedExceptionHandler.HandleException(Exception e) at Microsoft.Mashup.Host.Document.ExceptionHandlerExtensions.HandleExceptions(IExceptionHandler exceptionHandler, Action action) at Microsoft.PowerBI.Client.Program.RunApplicationLegacy(String[] args) at Microsoft.PowerBI.Client.Program.Main(String[] args) OS Version: Microsoft Windows NT 10.0.26100.0 (x64 en-US) CLR Version: 4.8 or later [Release Number = 533320] Peak Virtual Memory: 70.3 GB Private Memory: 471 MB Peak Working Set: 679 MB IE Version: 11.1882.26100.0 User ID: f2d84cf1-705b-4edb-bacc-e3f4e5ffee77 Telemetry Enabled: True PowerBINonFatalError_ErrorCode: NewerLinguisticSchemaVersion DPI Scale: 100% Supported Services: Power BI > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? Preferably tomorrow morning, we have to send out dashboards by noon-ish tomorrow (sorry!) > Requested By Adriana M. Request ID: DTS25-128965 Type: IT Support, Impact: 1-Severe, Type: O365, Workgroup: OPM, Team: Tech Services2025-10-23T21:45:282025-10-27T19:53:022025-10-27T19:53:02false235511404354670373225258closedClosedTPW[Release Process Docs](https://atd-dts.gitbook.io/moped-documentation/product-management/release-process) - [x] Bump Moped editor `package.json` version to `v2.47.0` @mddilley - [x] Schedule release party - @mddilley - [x] Update [QA script](https://docs.google.com/spreadsheets/d/1n_O6MLh9cwwPf57HUM394Ea-z9uuoEV1-QW4axNZXLE/edit#gid=1099176671) as needed - @mddilley - [x] Advise users of downtime using [template](https://docs.google.com/document/d/1hpBIx41mttSF6-XgeFuxnJPsK7dfpok97O08oytThnc/edit#heading=h.51j00pz8giuz) - @mddilley - [x] Merge open PRs - @mddilley - [x] Propose + vote on release names (geographical feature names - [link #1](https://en.wikipedia.org/wiki/Category:Geologic_formations_of_Texas) [link #2](https://en.wikipedia.org/wiki/Category:Landforms_of_Texas)) - @chiaberry - [x] Cut release branch - @chiaberry - [x] Do testing - @mddilley - [x] Polish release notes - @chiaberry - [x] Schedule email to let users know maintenance is starting - @mddilley - Did we add or remove columns from DB views [that the Power BI dataflow depends on](https://atd-dts.gitbook.io/moped-documentation/product-management/updating-the-arcgis-online-components-database-view)? - @mddilley **No** - ~[ ] Let the Data Science team know~ - **Removing columns that the dataflow expects will break the dataflow** and **column additions require rebuilding the connection** (requires rebuild for the dataflow to know about new column but won't break the dataflow) - ~[ ] Do [full replace](https://github.com/cityofaustin/atd-moped/tree/main/moped-etl/arcgis) of AGOL dataset if needed~ - [x] Snap database in RDS - @frankhereford - [moped-pre-dove-rock-cave-2-47](https://us-east-1.console.aws.amazon.com/rds/home?region=us-east-1#db-snapshot:engine=postgres;id=moped-pre-rock-dove-cave-2-47) @ 13:53 local - [x] ~graphql-engine version bumps~ ([releases & tags](https://github.com/hasura/graphql-engine/releases)) - @frankhereford - ~Update version controlled task definitions~ - ~[ ] staging to latest `graphql-engine` release (`version`)~ - ~[ ] production to previous staging release version + any patches (`version`)~ - ~[ ] Update local dev docker compose to latest `graphql-engine` (`version`)~ - [ ] ~Update local dev docker compose to latest `graphql-engine` (`version`)~ - [ ] ~Update staging task definition to latest `graphql-engine` release (`version`)~ - [ ] ~Update production task definition to previous staging release version + any patches (`version`)~ - [ ] ~Deploy task definition for staging (TD )~ - [ ] ~Deploy task definition for production (TD )~ - [x] Merge RC to prod - @mddilley - [x] Let users know maintenance is over using [template](https://docs.google.com/document/d/1hpBIx41mttSF6-XgeFuxnJPsK7dfpok97O08oytThnc/edit#heading=h.51j00pz8giuz) - @mddilley - [x] Create issue for `v2.48.0` release - @mddilley - ~[ ] Update [feature list](https://app.gitbook.com/o/-LzDQOVGhTudbKRDGpUA/s/-MIQvl_rKnZ_-wHRdp4J/product-management/features) with any new major features @mddilley~ - [x] Send release notes to Moped users using [template](https://docs.google.com/document/d/1hpBIx41mttSF6-XgeFuxnJPsK7dfpok97O08oytThnc/edit#heading=h.jf63bjq5syy7) (including reminder to refresh the page) - @mddilley - [x] Update staff accounts if there are any bounced emails - @mddilley - ~[ ] Update [database view documentation sheet](https://docs.google.com/spreadsheets/d/1xM6pJVZ_iJnLL9FVbrL1g8HKnlZHSSyYYUsWufFHTZ0/edit?gid=0#gid=0) if there is a new column added in this release~ - [x] Check in on [workgroup documentation](https://cityofaustin.sharepoint.com/sites/MopedWorkgroupDocumentation) @mddilleyTeam: Dev, Product: Moped, Workgroup: TPW2025-10-23T21:40:512025-11-07T13:53:022025-11-07T13:53:03false3653206, 12474808, 37249039354611206325256openCSD > Describe the problem. The problem is that the old property profile tool (from which I was able to extract individual units) is being phased out. It will be harder to notify residents or our projects. This is particularly true for street name changes, were we need to notify by residents and owners. > Describe the solution you have in mind. A tool that pulls all addresses on a property or group of properties, not just the situs address listed on TCAD or the owners address. Ideally I'd be able to pull all addresses on a property and the owner address, so I dont have to merge them manually. > How will we know that our solution is successful? We will have an all in one tool that the department can use to send mailers > Users It could be used department wide to send notification to both owners and renters. As far as I know, we only have the ability to do one at a time > Sponsorship Amir Emamian > Which Strategic Direction 2023 “Mobility” indicators would this new application impact? ['None'] > Which Austin Strategic Mobility Plan goals would this new application support? ['Placemaking — Build a transportation network that encourages social interaction through quality urban design, and connects users to the many places that make Austin unique.'] > Describe any workarounds you currently have in place or alternative solutions you've considered. The old property profile tool is being phased out in mid november so we're good to go until then. Otherwise, I will have to ask PrintMailPro to pull the addresses with units and combine them with whats on TCAD > How have other divisions/departments/cities addressed similar challenges? I know OSE is asking for this tool so I dont think there's a great solution right now. > Requested By Jonathan S. Request ID: DTS25-128960 Type: New Application, Workgroup: CSD2025-10-23T18:51:142025-10-23T18:59:03false7612723354605266125255openCSD > What application are you using? ArcGIS > Describe the problem. I want to be able to export the data for selected parcels in the Living Streets experience > How soon do you need this? Flexible — An extended timeline is OK > Requested By Jonathan S. Request ID: DTS25-128955 Type: Data, Team: Geo, Workgroup: CSD, Type: GIS Web Application, Product: Web Map / Application2025-10-23T18:36:132025-11-07T17:57:43false7612723, 114594205354592204125254closedClosedVZIn the Vision Zero Viewer, replace the COA seal in the summary view **footer** and **map sidebar** with the new Austin logo. Please use the `COA-Logo-Stacked-Faded-White-RGB.svg` logo available [here](https://drive.google.com/file/d/15kKqYh2cn2alPRzwoeK3DNEZDlHyQ62q/view?usp=drive_link) in Drive.  Team: Dev, Need: 1-Must Have, Workgroup: VZ, Product: Vision Zero Crash Data System, Project: City Brand Application2025-10-23T18:00:332025-11-05T20:44:172026-01-15T05:32:46false12474808354590083625253openROW_Create an Add DAPCZ Meeting page so that ROW team can manage and publish accurate and formatted meeting details for the DAPCZ stakeholder portal_ <img width="530" height="862" alt="Image" src="https://github.com/user-attachments/assets/4aefb792-545d-4eca-9488-3947d4736fa1" /> <img width="530" height="327" alt="Image" src="https://github.com/user-attachments/assets/44fa524a-e61c-460f-8f30-13f0868dd991" /> ### PAGE HEADER: 1. Page header = “Add DAPCZ Meeting”. ### MEETING Section: 1. Meeting Date: - Display label “Meeting Date" with a red asterisk (*) to indicate required field. - Display an editable date container field under the "Meeting Date" label. - Default Value = blank - When clicked, display date picker. - When Date is entered/picked, feed the value into the Meeting Date column on the DAPCZ Meetings page. 2. Meeting Time: - Display label “Meeting Time" with a red asterisk (*) to indicate required field under the Meeting Date field. - Display a, editable text field under the "Meeting Time" label. - Default Value = "10:00 am - 12:00 pm" - When Time is entered, feed the value into the Meeting Time column on the DAPCZ Meetings page. - Display a note under the field - _"Note: this field will default to "10:00 am - 12:00 pm", modify if time changes."_ 3. Meeting Type: - Display the following radio buttons: - In-Person - Virtual - When In-Person option is selected, display "In-Person" text in the Access column on the DAPCZ Meetings page. - When Virtual option is selected, display Microsoft Teams (see above for meeting links)" text in the Access column on the DAPCZ Meetings page. Text "Microsoft Teams" is hyperlinked to a defaulted meeting link that is editable from the DAPCZ Meetings page. ### AGENDA Section: - [ ] Display a section labeled “Agenda” below the Agenda Title section. - [ ] Display a rich text editor for editing agenda content (supports full text formatting, bullets, numbering, links, and indentation). - [ ] Display the agenda content by default with a pre-filled template: **_(ROW will provide a template)_** ### MEETING RESOURCE LINKS Section: - Display a section labeled “Meeting Resource Links” below the Agenda section. - Display a rich text editor for adding and editing meeting links. (supports full text formatting, bullets, numbering, links, and indentation). **_(Ask Diana - Could this be a permanent link that auto populates when "Teams Meeting" option is selected?)_** ### ATTACHMENTS Section: - Display three separate labels: “Attachment 1”, “Attachment 2”, and “Attachment 3” - Under each label, display a “Choose File” button and text “No file chosen” when no file has been selected. - Replace text “No file chosen” with the file name when a file is selected. ### SUBMISSION: 1. Display a Submit button at the bottom of the form. 2. If required fields are missing upon submission, display corresponding field required validation at the top of the page. <img width="515" height="182" alt="Image" src="https://github.com/user-attachments/assets/3932060f-e41f-4e42-b397-d85ca47c7f7f" /> 3. Upon successful submission, the following happens. - The Meeting will add to the Meetings table with "Future" Status by default. - User will be directed to the DAPCZ Meeting Details page. - The fields must retain formatting entered by the user. - Any added meeting links and attachments will display on the DAPCZ Meeting Details page. 4. Page auto-scrolls to top if validation errors occur on submission. Attachments: 1. Display three "Choose File" buttons with Labels Attachment 1, Attachment 2, and Attachment 3 against each. 2. Display "No file chosen" against the button when no attachment is selected. 3. The button when clicked will allow the user to upload a file form the local machine. ### ACCESS: - Admins: Paloma, Evelyn, Alexia ### MOCKUPS: - General Information Section Workgroup: ROW, Team: Apps, Project: DAPCZ Agenda Tool, Product: ROW Portal2025-10-23T17:54:542026-04-14T20:53:51false167787744354570259125252openIn ProgressHRThe Knack HR Portal has been in use for a long time with no updates to the usability of the portal. Over time the portal has grown to handling many different functions and a need to provide different levels of access to staff and management. The DTS Team wants to ensure that staff and management have access to the information they need within the portal. Since we are implementing a new Forms Management feature to the portal it is a good time to revisit the current design of the portal to ensure it is organized effectively. ## Background The Knack HR Portal has been in use for a long time with no updates to the usability of the portal. Over time the portal has grown to handling many different functions and a need to provide different levels of access to staff and management. ## Desired Outcomes A redesigned HR Portal that will be easy for staff, HR and different levels of management to navigate. ## Scope & Deliverables Phase 1 will include the additional of Forms Management. Phase 2 will include Supervisor/Management Resources. ## Timeframe Project will start mid October. Phase 1 will include the additional of Forms Management. Phase 2 will include Supervisor/Management Resources. ## Request details - Requested by: Jennifer Watts - Executive sponsor: - Date: 10/1/25 --- This Github issue represents an Austin Transportation and Public Works' [Data & Technology Services](https://austinmobility.io/) team project. Project status is documented regularly in the comments below. Workgroup: HR, Team: Apps, Product: Human Resources Portal, Project Index, Project: Improve HR Portal Usability2025-10-23T17:07:192026-03-13T20:40:05true170656233354555210825251openIn Progress The DTS Team is collaborating with Human Resources to implement a process to manage different types of acknowledgements that staff will be required to review and sign. There is a growing need to provide a space for staff, levels of management and Human Resources to track acknowledgements that need to be reviewed and signed and those that have been completed. ## Background Knack is currently being used to manage Department wide policy acknowledgements. It is expected that the amount and types of acknowledgements will increase for FY26. There needs to be a more logical way to organize the documents and approvals. ## Desired Outcomes When this project is complete we will have a space within the Knack HR Portal for managing forms. Forms Management will provide access for staff to view My Forms and for management to view forms for their direct reports. The Form Management space will be scalable to manage different types of forms/acknowledgements. ## Scope & Deliverables We will be building a space in the Knack HR Portal for Forms Management which may also require some redesign of the HR Portal Home page and tabs. ## Timeframe Project will start mid October. Phase 1 will include implementing the Employee Designation Acknowledgement which needs to be in place by early November to prepare for winter emergencies. ## References ## Request details - Requested by: Jennifer Watts - Executive sponsor: - Date: 10/1/25 --- This Github issue represents an Austin Transportation and Public Works' [Data & Technology Services](https://austinmobility.io/) team project. Project status is documented regularly in the comments below. Team: Apps, Product: Human Resources Portal, Project Index, Project: HR Portal Staff Acknowledgements2025-10-23T16:32:212026-03-13T20:40:07true170656233354546116825250openROW### We _might_ want the system to insert the permit number into the folder reference ID field when the folder is created, instead of at issuance. - This will help to resolve issues with the permit number missing in COORDINATE - Exclude UC at UC team's request - Apply to folders: EX, RW, DS, PSM <img width="2388" height="788" alt="Image" src="https://github.com/user-attachments/assets/4332f7ea-96bd-4974-b116-0cc72613cfb7" />Workgroup: ROW, Need: 2-Should Have, Type: Enhancement, Product: AMANDA, Product: COORDINATE, Team: AMANDA2025-10-23T16:14:092026-02-27T20:33:45false49930868354535446825249openParking Services > What application are you using? Parking Enterprise Portal > Describe the problem. The Parking Meter Shop and Curb Management woulld like to do vehicle check outs on the Knack system. Similar to what Parking Enforcement does. We have Knack access and would like to know what we need to do to add it to our daily operations. > How soon do you need this? Soon — Within a week > Requested By Jacob C. Request ID: DTS25-128950 Workgroup: Parking Services, Type: New Application, Product: Parking Enterprise Portal2025-10-23T15:54:092025-11-04T19:55:51true7612723354528120125248closedClosedCSD > What application are you using? Other / Not sure > Describe the problem. I need help loading the printers in 450 onto my laptop. When I try to load one of the printers near by desk I get an error message. > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? I have some documents I need to print today > Requested By Anne M. Request ID: DTS25-128945 Type: IT Support, Impact: 1-Severe, Workgroup: CSD2025-10-23T15:39:082025-10-24T13:16:252025-10-24T13:16:25false164183211354512991525247closedClosedROW > What application are you using? AMANDA > Describe the problem. ## Title: UC Data Workbook not generating on RSN 13601605 ## Description: The UC Team cannot generate the UC Data Workbook on RSN 13601605. They’ve tried re-adding it, but the document still does not generate. Other UC folders are unaffected. **They need to send this document by end of day today if possible.** ### Steps to Reproduce: - Open RSN 13601605 - Attempt to generate the UC Data Workbook - Error message: something went wrong while merging document, contact admin. - No document is produced > Website Address https://amanda.austintexas.gov/backoffice/core/home.zhtml Internet Browser: Chrome > Requested By Russell B. Request ID: DTS25-128940 Workgroup: ROW, Type: Bug Report, Impact: 2-Major, Product: AMANDA, Provider: LaunchIT, Team: AMANDA2025-10-23T15:09:092025-11-03T19:09:542025-11-03T19:09:54false49930868, 51680715, 63309637354510043925246closedClosedOCE > What application are you using? Other / Not sure > Describe the problem. Add 5 alleys to Alley Dashboard ( see attached listing ) > Describe the outcome you'd like to see when this feature is implemented. Alley dashboard will be more inclusive > Describe any workarounds you currently have in place or alternative solutions you've considered. currently using old methods of identifying alley which results in confusion and duplication > Is there anything else we should know? This is the 7th Batch of modifications for the Alley Dashboard. This batch has 5 alleys that were missed in previous reviews and need to be mapped with other alleys shown on the map. TPW is still anticipating a roll out of the for use in 311 calls and for MAXIMO work orders hopefully Nov 1, 2025 > Requested By Ron K. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/68fa406593a840032b41cf73/newalleyrequestoct232025.xlsx) (1.42mb) Request ID: DTS25-128935 Need: 2-Should Have, Type: Enhancement, Workgroup: OCE2025-10-23T15:03:082025-12-04T15:15:122025-12-04T15:15:12false80716478354502199125245closedClosedTED > What application are you using? Other / Not sure > Describe the problem. Raul M is our new Fellow and needs access to TED's g:drive to complete his tasks. Please assign this task to Matthew M , at his request. > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? Raul will be in office tomorrow (Friday) and will need this access to work on his tasks. Without this access, he cannot perform work. > Requested By Shelby S. Request ID: DTS25-128930 Workgroup: TED, Type: IT Support, Impact: 1-Severe, Team: Tech Services2025-10-23T14:45:282025-10-28T16:59:172025-10-28T16:59:17false68443907, 133022703354439968525244closedClosedOSE > What application are you using? ArcGIS > Describe the problem. OSE Experience Builder app not zooming into ROW id segment. Manually having to zoom in to see impacted permit. Send request to Zach. > How soon do you need this? Soon — Within a week > Requested By Kris N. Request ID: DTS25-128925 Workgroup: OSE, Type: Data, Team: Geo, Type: GIS Web Application2025-10-23T12:06:112025-10-29T22:50:122025-10-29T22:50:12false114594205354239404725243closedClosedOSEClosure Dates: Dec 10th - 23rd closed from 5pm - 11pm Add Wallingwood as two-way Change IHOP to Day Maker NB Mopac Entrance Ramp Available till APD Discretion.Workgroup: OSE, Type: Map Request, Team: Geo2025-10-22T21:10:322025-10-23T20:57:302025-10-23T20:57:30false114594205354234589825242openUtilities & Structuresget the assets pulled into Open Data Portal, request with Charlie for SW Rehab support Project needs scoping with ChristinaType: Open Data, Team: Data Science, Product: Maximo, Team: Maximo, Workgroup: Utilities & Structures2025-10-22T20:50:282026-02-09T20:14:46false61209591, 134445095354219951325241closedClosedEmergency ManagementPublish this derived view of CSRs from Open 311 as an AGOL layer on the emergency response dashboard and schedule refreshes every hour. - Link to [ODP dataset](https://datahub.austintexas.gov/dataset/Tree-and-Obstruction-CSRs-in-the-last-30-days-from/xyjm-zx5v/about_data) _Note: this dataset is scheduled to refresh every 5 minutes_Team: Geo, Type: Integration, Workgroup: Emergency Management, Product: Emergency Management GIS Support2025-10-22T19:57:052025-11-10T21:29:022025-11-10T21:29:02false80716478354094421425230closedClosedCSD# Wed 10/22/25 - updated v9 of the RAF with new ATPW logo received from Jonathan - added to Github repo - updated links from Knack - Staff HS link - Staff PS link - Applicant Portal link - tested all links from the portal ✅ Type: Other, Team: Apps, Product: Smart Mobility Office Portal, Workgroup: CSD2025-10-22T13:44:422025-10-22T13:49:022025-10-22T13:51:42false100615928354208543525240closedClosedPIO > What application are you using? ArcGIS > Describe the problem. We’ve received a request from CM Duchen’s office to create a Citywide map of the current council districts much like the one attached. They would like for it to be a bit more zoomed-in and feature highways and major streets. Thinking it would be similar to our Bike Map – wherein if you could provide a nice version of the map, I could then use that map in a final layout for a flyer. I also like the idea of having it on-line so that we could send a link for Council Members to use if they need a digital format. > How soon do you need this? Flexible — An extended timeline is OK > Is there anything else we should know? They've asked for it to be ready 'in the next few weeks' - so, no rush, just whenever is feasible. > Requested By Noelle C. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/68f92d4abdbaeb02f88b0673/councildistmap2025.pdf) (966.26kb) Request ID: DTS25-128920 Workgroup: PIO, Type: Map Request, Team: Geo2025-10-22T19:18:082025-11-07T22:06:542025-11-07T22:06:54false114594205, 188904275354200110025239closedClosed St Elmo ## Device & User Information (first name and last initial, no last names) Laptop & Aaron, E ## What's the problem? User stated he had some issue with his system and wanted to get it rectified. ## What did you do to resolve the issue Have reached out to the user and mentioned his system was doing some issue and I have seen that everything was working well. User said he needs to get the phone access, but for now he is good and that was not an urgent thing.Type: IT Support, Team: Tech Services, Type: Hardware Support2025-10-22T18:50:572025-10-22T18:51:522026-01-16T00:41:01false133022703354198258225238closedClosedSBO St Elmo ## Device & User Information (first name and last initial, no last names) iPad & Augustine, A ## What's the problem? User mentioned he couldn't able to send emails, connect to the Ez max and Maximo ## What did you do to resolve the issue Have completely removed the old tabs and make sure it's clear, then the email test as successful. Gave user the server identity which was sent over by matt for EZ max and Maximo. Old Maximo was deleted; hence everything is good.Type: IT Support, Type: Mobile Device Support (MDM), Workgroup: SBO, Team: Tech Services2025-10-22T18:44:572025-10-22T18:45:062026-01-16T00:51:22false133022703354186260925237closedClosedTPWWe've received feedback that having a tooltip that explains what should populate the **Amount**. The amount could be: - Manual amount in manually record (FDU chosen from dropdown) - eCAPRIS appropriated amount or override for imported records - eCAPRIS appropriated amount for synced records Team: Dev, Need: 3-Could Have, Type: Enhancement, Product: Moped, Workgroup: TPW, Project: Pull eCAPRIS Funding Data2025-10-22T18:14:272026-03-30T20:29:582026-03-30T20:29:58false354184100825236openROW_Create a Manage DAPCZ Meetings Management page so that the ROW Coordinators team can add and manage DAPCZ meeting schedule._ <img width="1231" height="715" alt="Image" src="https://github.com/user-attachments/assets/a123fa2f-5f90-4498-aeb5-f88216b74e29" /> ### PAGE HEADER: 1. Page header = "DAPCZ Meetings" 2. Subtext = "This page allows you to **add and manage** DAPCZ Meetings. Note: 'Current' status publishes the Agenda to the DAPCZ Meeting Portal." ### ADD DAPCZ MEETING Button: 1. Display a button named "New DAPCZ Meeting" at the top left of the page, under "DAPCZ Meeting") 2. Upon clicking the button, display Add DAPCZ Meetings pop up window in the same browser. (#25253) ### PREVIEW PUBLIC VIEW Button: 1. Display a button named "Preview Public View" next to the "New DAPCZ Meeting" button 2. Upon clicking the button, display the public version of the page in a separate browser tab. (#25672) ### KEYWORD SEARCH: - [ ] Ability to search for free text on the Meeting Table. - Show keyword search text field labeled "Search by Keyword" - Show a button labeled "Search" ### ADDITIONAL FILTERS: - [ ] Display 'Add Filters' button to enable additional filtering options for all columns in the Meetings table - [ ] Default filter = Meeting Date is during the current year (so only current year's meetings show) ### MEETING LIST TABLE: - [x] Display a table with the following columns 1. Month: Displays the month the meeting is in. 2. Day of the Week: Displays the day of the week based on the date selected. 3. Meeting Date: Displays the scheduled date of the meeting. 4. Meeting Time: Displays the scheduled time of the meeting. 5. Meeting Access: Displays the last edited rich text for the selected Meeting Type. - Note: - Default for In-Person Meeting Type is "In-Person" - Default for In-Person Meeting Type is "[Microsoft Teams] (see above for meeting links)" with a default hyperlink that is editable and clickable. 6. Agenda: Display text "Preview" that when clicked displays the agenda in a pop up for a preview. (Separate issue) 7. Meeting Status: - When the table cell is clicked, display the following radio options. - "CURRENT" = Green - "FUTURE" = Dark Gray - "PAST" = White - Auto update meetings with past dates as "PAST". - Show rest of the meetings not marked "CURRENT" as "FUTURE". - Only one meeting can have the status "CURRENT" and will allow the agenda to be published to the public DAPCZ Meeting Portal. - Create a Task to change the status of all meetings with dates in the past (not today) to PAST. 8. Meeting Details: - Display a clickable VIEW link in the “Details” column for each meeting row. - Clicking VIEW will navigate to the DAPCZ Meeting Details page. - [ ] Default Sort when landing on the page = Meeting Date (most recent on top). 1. All columns headers will be sortable by clicking the column header. ### PAGINATION: - [ ] Following pagination elements will show above the table. 1. Default pagination = 25 projects/page. 2. Pagination option = 10, 25, 50, 100, 500, 1000 projects/page 3. Show total count (e.g., “Showing 1-8 of 8”) ### ACCESS: - Admins: Paloma, Evelyn, Alexia Workgroup: ROW, Type: Feature, Team: Apps, Project: DAPCZ Agenda Tool, Product: ROW Portal2025-10-22T18:08:592026-04-14T20:53:31false167787744354178035025235closedClosedOSE > What application are you using? Other / Not sure > Describe the problem. The AutoCAD license has expired; I guess I need a new one. > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? By Thursday, drawings are due by early next week. > Requested By Ruben S. Request ID: DTS25-128915 Workgroup: OSE, Type: Other, Impact: 1-Severe, Team: Tech Services2025-10-22T17:51:122025-10-23T12:50:382025-10-23T12:50:38false68443907, 133022703354168944225234closedClosedBreakdown at the Layer | WONUM -- |-- ASSETNUM | WONUM, Location, AssetID LOCATION | WONUM, Location PROJECT Layer | WONUM Project (holly street) > 13 locations > 1-100 assets Map at Asset and Include Location or WONUM? Consider that all work orders will not have asset IDs. Reference: - Map on ASSET AND LOCATION - Dissolve LOCATION off the Project Name for higher level map - [ ] confirm where these are on the open data portal. - [ ] get the assets pulled into Open Data Portal, request with Charlie Andrew is going to push to TEST Provide Rebekka the dataset and con - for Asset - SERVICE ADDRESS into the description - for Location - MXLOCATION into the descripion (MxType: Map Request, Product: Maximo, Team: Maximo2025-10-22T17:20:302025-12-10T13:51:182025-12-10T13:51:18false134445095354145161125233closedClosedSBO > What application are you using? Maximo > Describe the problem. Account requests - Employee ID: see comment Name: Greg G Position: Project Coordinator Supervisor: Ryan H MODIFY Request I would like my Maximo dashboard modified to be the "SBO UER Coordination" dashboard. Thanks! > How soon do you need this? Soon — Within a week > Requested By Greg G. Request ID: DTS25-128910 Type: IT Support, Product: Maximo, Workgroup: SBO2025-10-22T15:57:092025-10-24T14:09:372025-10-24T14:09:37false133040608354107636525232closedClosedOSE > What application are you using? ArcGIS > Describe the problem. OSE conflict viewer and OSE Experience builder not showing expired street and special events correctly. Send request to Zach. > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? As soon as possible. > Requested By Kris N. Request ID: DTS25-128905 Workgroup: OSE, Type: Data, Impact: 1-Severe, Team: Geo2025-10-22T14:18:102025-10-22T17:57:572025-10-22T17:58:05false80716478, 114594205354100669925231closedClosedOCE > What application are you using? Other / Not sure > Describe the problem. Need It support for Conference room projectors at 12:00 pm 10/22/25 > How soon do you need this? Soon — Within a week > Requested By Lisa G. Request ID: DTS25-128900 Type: Other, Workgroup: OCE, Team: Tech Services2025-10-22T14:00:582025-10-22T18:35:162025-10-22T18:35:16false138721851155672945011292closedClosedSMDWorkgroup: SMD, Type: Data, Team: Geo2023-01-25T14:14:172023-05-02T16:56:012023-05-02T16:56:01false80716478354087110025229openPavement OperationsClean Service Plan Backlog for Pavement Ops Found over 1500 Post FY26 work orders in 1NEW across PVMNT Brought to Pavement Management teams. They advised it is expected as they have extra work orders each year. Synced with SBO and OCE to determine how to handle the work ordersType: Data, Product: Maximo, Team: Maximo, Workgroup: Pavement Operations2025-10-22T13:25:192025-12-09T17:16:52false134445095353853669025228openTPW**In Scope** - atd_moped_data_tracker_sync - atd_moped_ecapris_status_syncTeam: Dev, Need: 1-Must Have, Product: Moped, Type: DevOps, Workgroup: TPW2025-10-21T23:46:512026-03-03T18:14:52false353851772525227openVZ**In Scope** - vz-afd-ems-incident-import - vz-cris-import - vz-moped-component-crashes - vz-location-crashes-refresh - vz-socrata-exportTeam: Dev, Need: 1-Must Have, Workgroup: VZ, Type: DevOps2025-10-21T23:32:512026-01-14T18:24:57false353851411925226openTPW**In Scope** - airflow_db_prune_logs_rotate - airflow_db_backup_{DEPLOYMENT_ENVIRONMENT} - atd_airflow_docker_image_prune - test_docker_failure - test_slack_notifier_{DEPLOYMENT_ENVIRONMENT}Team: Dev, Need: 1-Must Have, Type: DevOps, Workgroup: TPW2025-10-21T23:30:452026-01-14T18:24:50false353835626725225closedClosedFinance > What application are you using? Finance & Purchasing Portal > Describe the problem. There are 7 individuals in SBO with up to $3k approval authority. Is it possible to label them as Superintendent when they approve a PR? - John P. - Brad K. - Stephen R. - Shon J. - Jorge L. - Eladio M. - Patti M. > Describe the outcome you'd like to see when this feature is implemented. When they approve a PR it'll show them as Superintendent instead of Supervisor. > Describe any workarounds you currently have in place or alternative solutions you've considered. n/a > Requested By Jon C. Request ID: DTS25-128895 Workgroup: Finance, Team: Apps, Need: 3-Could Have, Type: Enhancement, Product: Finance & Purchasing Portal2025-10-21T22:18:082025-11-03T17:28:052025-11-03T17:28:05false21112975, 170656233353814572425224closedClosedOOD > What application are you using? Other / Not sure > Describe the problem. I would like a license to use Asana on my computer for work. I understand that TPW has additional licenses - could you please let me know if this is the right avenue for requesting a license? > How soon do you need this? Flexible — An extended timeline is OK > Requested By Andrei L. Request ID: DTS25-128890 Workgroup: OOD, Type: IT Support, Team: DTS Operations2025-10-21T21:00:392026-02-17T20:47:332026-02-17T20:47:33false21112975353806857925223closedClosedUrban Forestry > What application are you using? ArcGIS > Describe the problem. New veg ID needed. See attachment and Nearmap link: https://apps.nearmap.com/maps/#/RM5CIZcmTMGd5-3WBPmztw/@30.2634819,-97.6906787,19.00z,2d/V+R/20250111 Address: 1142 Shady Ln Description: ROW along sidewalk Maintenance Notes: ROW In Traffic Calming Device: N Landscaped: N Irrigated: N Crew: Abescape > How soon do you need this? Soon — Within a week > Requested By Michael J. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/68f7ecc123f59b0301d710d0/shadyln.png) (2.23mb) Request ID: DTS25-128885 Type: Map Request, Team: Geo, Workgroup: Urban Forestry2025-10-21T20:30:282025-10-24T19:49:272025-10-24T19:50:07false142338538, 159822635353803120125222closedClosedROW > What application are you using? Right of Way Portal > Describe the problem. Build a way for P&T and Intake staff to see/fix the Intake Status for these older TCP records. Example case: TCP25-196265 > Describe the outcome you'd like to see when this feature is implemented. P&T and Intake staff can see/fix the Intake Status for these older TCP records. > Describe any workarounds you currently have in place or alternative solutions you've considered. Requesting changes from DTS staff. > Requested By Russell B. Request ID: DTS25-128880 Workgroup: ROW, Need: 2-Should Have, Type: Enhancement, Product: ROW Portal2025-10-21T20:15:212026-04-30T15:41:562026-04-30T15:41:56false49930868353797726425221closedClosedTPW St Elmo ## Device & User Information (first name and last initial, no last names) Dock Package & Unknown ## What's the problem? Need to check on the return package box which needs to be dropped off at BW ## What did you do to resolve the issue A label was attached by FedEx that they try to drop off package but they unfortunately cannot make it, will make sure to re-check on it.Type: IT Support, Team: Tech Services, Workgroup: TPW, Type: Hardware Support2025-10-21T19:53:422025-10-29T17:05:432026-01-16T00:51:21false133022703353787357025220closedClosed## Steps Supervisor: First Name, Last Initial User: Floy , R Division: Reference - [New Hire Checklist document](https://cityofaustin.sharepoint.com/:w:/r/sites/tpwDTS/_layouts/15/Doc.aspx?sourcedoc=%7B81512810-B700-448C-8200-38B343CB257D%7D&file=New%20Hire.docx&action=default&mobileredirect=true) - [ ] Check if NERF was submitted? - [ ] Set up password/Reset password (Ask Scott & Matt, if available, else ask CTM help desk (512-974-HELP) ## Software Checklist Ask Supervisor what the new hire will need - [ ] Adobe - [ ] ArcGIS - [ ] AutoCAD/AutoCAD 3D - [ ] BlueBeam >if user wants both (Adobe & BlueBeam), ask why? - [ ] SketchUp - [ ] MS Project - [ ] MS Visio Order software from CTM [here](https://cityofaustin.sharepoint.com/sites/CTM/TEAMSITES/AS/MSELA/Lists/MicrosoftFY24DepartmentTransactions/Customer%20View.aspx?xsdata=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%3D&sdata=WlNGR0ZyRU9JVHNCcUJXSDloTVEyMm1ocGhNM0tVN21Pc2hCZUkrV0Mzcz0%3D&ovuser=5c5e19f6-a6ab-4b45-b1d0-be4608a9a67f%2CDiana.Martin%40austintexas.gov&OR=Teams-HL&CT=1708706699063&clickparams=eyJBcHBOYW1lIjoiVGVhbXMtRGVza3RvcCIsIkFwcFZlcnNpb24iOiIyNy8yNDAxMDQxNzUwMyIsIkhhc0ZlZGVyYXRlZFVzZXIiOmZhbHNlfQ%3D%3D) ## Hardware Checklist >Does the user need a GIS Modeling computer? - [ ] GIS Laptop w/ specialist docking station - [ ] Laptop - [ ] Power supply - [ ] Docking station - [ ] Monitors - [ ] Keyboard (hardwired) - [ ] Mouse (hardwired) - [ ] MiFi (must be request by the supervisor) Type: Operations, Team: Tech Services2025-10-21T19:19:032025-11-05T21:24:392025-11-05T21:24:39false133022703, 235511404353783839725219closedClosedCreate batch job to update folder status of Duplicate Permit Request in AMANDA. Set folder status to ABORTED for request where: 1. StampUser = AMANDAEAI* 2. Status = Pending 3. No fees are present *will have AWEMGESB as project StampUserType: Enhancement, Product: AMANDA, Project: AW Emergency Permit Automation, Team: AMANDA2025-10-21T19:08:062025-11-17T17:15:582025-11-17T17:15:59false18150987, 49930868, 51717169353780681425218closedClosedRequested By ROW- Other departments have processes in Folder Process Tab to do work that need to remain in place for integration EX request. Only remove the following Processes from the requests generated via integration: - Web Application Acceptance - Excavation intake & ReviewType: Enhancement, Product: AMANDA, Project: AW Emergency Permit Automation, Team: AMANDA2025-10-21T18:59:152025-11-17T17:23:462025-11-17T17:23:46false18150987, 49930868, 51717169353775156325217closedClosedAMD > What application are you using? AMD Data Tracker > Describe the problem. When attempting to login to Data Tracker I continue to receive a message that I don't have permission to access the page. Screen shot attached. > How soon do you need this? Soon — Within a week > Requested By Chandra P. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/68f7d3ab20ed770316c0ddbb/permission.docx) (86.3kb) Request ID: DTS25-128875 Workgroup: AMD, Type: IT Support, Team: Apps, Product: AMD Data Tracker2025-10-21T18:42:112025-10-28T12:26:122025-10-28T12:26:43false61209591353769286625216closedClosedLDESince we made the change on SP folders to be sent for LDE Review upon adding a complete attempt on Initial Distribution if LDE Review is flagged as Yes, Beth reported the following related concerns. 1. If LDE review was not needed initially, then a review is being created for LDE upon redistribution. (This I believe is mainly happening on existing folders with LDE Review = YES, which may have not been updated to NO because distribution never worked. But after the code change, the code is triggering the review process to create) 2. If the LDE review process was approved in the prior review cycle, another review is being created for LDE upon redistribution. 3. Beth mentioned that there are about 15 folders a week that need to be cleaned (remove the LDE process and document. There is No Fees being charged which is a good thing) Product: AMANDA, Workgroup: LDE, Team: AMANDA2025-10-21T18:24:462025-11-08T00:55:202025-11-08T00:55:20false51717169, 167787744353761633825215closedClosedSUTD > What application are you using? ArcGIS > Describe the problem. Hi there, Please add a new value ("Travis County") to the domain D_ATD_URBAN_TRAIL_MANAGING_AGENCY. Same value for code and description. Thanks, Chris > How soon do you need this? Soon — Within a week > Requested By Christiane V. Request ID: DTS25-128870 Type: Data, Team: Geo, Workgroup: SUTD2025-10-21T18:00:392025-10-23T14:20:542025-10-23T14:20:54false80716478353759549825214closedClosedOPM > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. Hello, I am trying to add the printers to my new laptop, but when I select the add button, I get a notice that states the client has not been configured. Can you add the printers to my laptop please? Pecos and Mobile City > How soon do you need this? Soon — Within a week > Is there anything else we should know? I need to print and am currently asking other staff to print for me. > Requested By Natalie R. Request ID: DTS25-128865 Type: Other, Workgroup: OPM, Team: Tech Services, Product: O3652025-10-21T17:54:092025-10-22T16:12:382025-10-22T16:12:38false133022703, 164183211353753852425213closedClosedOSE > What application are you using? ArcGIS > Describe the problem. Looking to secure a map for the Spurs International Half Marathon for the closures. I attached the route and map from 2025 which is largely the same. The event name has changed as well. Was the Austin International Half Marathon in 2025. DATE: January 18, 2026 ROW ID: 13489267 > How soon do you need this? Soon — Within a week > Is there anything else we should know? For ACE website > Requested By Allison Z. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/68f7c426d100f102fbcf34df/map_closures_v.2_austininternationalhalf_20241230.pdf) (1.59mb) Request ID: DTS25-128860 Workgroup: OSE, Type: Map Request, Team: Geo2025-10-21T17:36:252025-10-29T14:20:422025-10-29T14:20:42false114594205, 188904275353753762125212closedClosedVZMarquis is a Fall UT Fellow who needs access to Moped. **In Scope** - [x] Create editor account (workgroup VZ) - [x] Send welcome email - [x] Add to Teams channelType: IT Support, Team: Product, Need: 1-Must Have, Workgroup: VZ, Product: Moped2025-10-21T17:36:042025-10-21T20:55:222025-10-21T20:55:22false37249039353744240425211closedClosed > What application are you using? AMANDA > Describe the problem. Arthur W. needs AMANDA access. He was previously a city employee and has a disabled account. > How soon do you need this? Soon — Within a week > Is there anything else we should know? Needs AMANDA access for job > Requested By Elizabeth R. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/68f7bcffa17308031f5fbb87/new_tpw_dts_v7_amanda1.docx) (51.79kb) Request ID: DTS25-128855 Type: IT Support, Impact: 3-Minor, Need: 3-Could Have, Product: AMANDA, Team: AMANDA2025-10-21T17:06:132025-11-03T17:07:562025-11-03T17:07:56false49930868, 63309637353734205225210closedClosedHR## Goal: Would like to condense the TPW Hire Menu for the TPW HR Staff to be cleaner, similar to TDS ## Reference - [Issue # 23936]( https://github.com/cityofaustin/atd-data-tech/issues/23936) - [Navigation Dropdown Menu Buttons](https://atd-dts.gitbook.io/atd-knack-operations/knack-code/looks/dropdown-menu-buttons#id-1) doc ## Prototype <img width="813" height="516" alt="Image" src="https://github.com/user-attachments/assets/1ace5a5b-52b6-4991-ad99-4c470866c8b3" /> Workgroup: HR, Team: Apps, Type: Enhancement, Product: TPW Hire, Project: Digitize Interview Management Process2025-10-21T16:40:332026-01-08T20:57:502026-01-08T20:57:50false21112975, 170656233353621108225200closedClosedOSE > What application are you using? ArcGIS > Describe the problem. GIS Map system not showing all available Amanda data. Specific example: RSN 13585894, Permit 2025 120355 RW. Shows the event in ROWPACT & Coordinate Not showing in Office of Special event conflict or experience builder. Send request to Zach for repair > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? ASAP > Requested By Kris N. Request ID: DTS25-128825 Workgroup: OSE, Type: Data, Impact: 1-Severe, Team: Geo2025-10-21T11:57:122025-10-21T17:36:002025-10-21T17:36:13false114594205353424823325199closedClosedOSEWorkgroup: OSE, Type: Data, Team: Geo, Product: AMANDA, Type: GIS Web Application2025-10-20T23:13:282025-10-20T23:14:062025-10-20T23:14:06false114594205353726536925209closedClosedLDE### Bug: The LM team is not getting copied on the review completion emails for encroachment types. - Related to #25100 --- ### Acceptance Criteria - The AC provided applies to LM folders of subtype Encroachments (50682) and ROW Vacations (50684) only - An email is generated when approved, approved with conditions or rejected attempt is made in any review process. - Email ID landmanagementROW@austintexs.gov needs to be copied on all of these emails. --- ### Change Management - 10/28/25 - Vish - Updated Initial AC --- When a distribution process is completed, the system sends a notification email. This email should copy landmanagementROW@austin.gov. --- **DTS SR Submittal** > What application are you using? AMANDA > Describe the problem. Our team has an Encroachment Agreement file 2025-089271 LM (ROW ID 13551176) that was recently distributed for review on 10/13/2025. This file is associated with Ticket# 25100, which was recently moved into PROD as of 10/15. Since 10/15 this file has received 5 Approval/Approval with Condition completed reviews, but I cannot locate the review status emails within any of our inboxes: landmanagementROW@austin.gov, landmanagement2@austin.gov, or landmanagement@austin.gov. Please note these type of application reviews should be coming through to landmanagementROW@austin.gov. Please advise how we can locate these missing review completion emails and how we can correct this issue for completed reviews moving forward. Our team needs to have email history record of when all reviews were completed and what status they received. Thank you! > Website Address https://amanda.austintexas.gov/backoffice/core/home.zhtml Internet Browser: Chrome > Requested By Christopher B. Request ID: DTS25-128850 Type: Bug Report, Impact: 1-Severe, Product: AMANDA, Provider: LaunchIT, Workgroup: LDE, Team: AMANDA2025-10-21T16:21:122025-12-02T14:19:292025-12-02T14:19:48false33665701, 44907715, 49930868, 63309637353720802625208closedClosedSMO > What application are you using? ArcGIS > Describe the problem. I am trying to participate in user testing for an AGOL-based tool , but I am being asked to provide a user ID in order to participate in the testing. It sounds like there is an AGOL account number that is associated with my account, but I'm not sure where to find it. Can someone help me find my AGOL user ID? And is it possible to help me look up the user IDs of other City employees on my team so I can share them as well? > How soon do you need this? Soon — Within a week > Is there anything else we should know? We would like to start participating in the user testing ASAP! > Requested By Christina L. Request ID: DTS25-128845 Type: Data, Team: Geo, Workgroup: SMO2025-10-21T16:06:142025-10-23T18:21:002025-10-23T18:21:00false80716478353718547025207closedClosedDTSAs of 10/21/2025 at ~10:30 AM SSO users are unable to sign in due to an Invalid Signature error.Workgroup: DTS, Type: Bug Report, Team: Apps, Provider: Knack2025-10-21T16:00:482025-10-21T20:07:342025-10-21T20:08:29false21112975, 31259724, 67915167, 100615928353716959125206closedClosedDTS > What application are you using? Other / Not sure > Describe the problem. I spoke with my supervisor, Andrew S regarding the possibility of setting up a desktop tower for my office desk, which I can remote into when I am working from home. The office is 8700 Cameron Rd., and my desk is that one directly left of Andrew, or in the middle, facing the window. If it is possible to acquire a remote desktop, please reach out beforehand so that I can ensure I am in the office the day of set-up. > How soon do you need this? Flexible — An extended timeline is OK > Requested By Owen M. Request ID: DTS25-128840 Workgroup: DTS, Type: IT Support, Team: Tech Services2025-10-21T15:57:092025-10-21T19:51:022026-01-30T15:28:12false68443907, 133022703353716505025205closedClosedOCEAdding the alley data to the Test and Dev instances of maint will allow CTM to sample the Maximo integration without impacting production data.Type: Data, Team: Geo, Workgroup: OCE2025-10-21T15:56:082025-10-21T15:59:022025-10-21T15:59:02false80716478353708884025204closedClosedTPWWe heard from Shelby S. that Speed Management would like to start tracking MAP-related activity on the component level instead of the project level this year and also apply them to previous years. **In Scope** - Add component tags with full names of: - MAP Vision Zero - Speed Management 2023 - MAP Vision Zero - Speed Management 2024 - MAP Vision Zero - Speed Management 2025 - MAP Vision Zero - Speed Management 2026 Team: Dev, Need: 1-Must Have, Type: Enhancement, Product: Moped, Type: Snackoo 🍫, Workgroup: TPW2025-10-21T15:33:462025-10-23T14:56:072025-10-23T14:56:07false35410637353708847125203closedClosedTDS### We are updating the query for this report to fix an issue causing data integrity reduction. - See #24746 <img width="1894" height="424" alt="Image" src="https://github.com/user-attachments/assets/1f3f9456-4896-4984-a932-a282268bee0c" />Type: Bug Report, Impact: 3-Minor, Need: 1-Must Have, Workgroup: TDS, Product: AMANDA, Provider: LaunchIT, Team: AMANDA2025-10-21T15:33:392025-12-09T16:26:392025-12-09T16:26:39false49930868, 51717169, 63309637353676386925202closedClosedCSD > What application are you using? Smart Mobility Office Portal > Describe the problem. We want to convert Living Street application 479 from a Healthy Street to a Play Street. > How soon do you need this? Soon — Within a week > Requested By Jonathan S. Request ID: DTS25-128835 Type: Other, Team: Apps, Product: Smart Mobility Office Portal, Workgroup: CSD2025-10-21T14:12:132025-10-27T17:50:232025-10-27T17:50:47false7612723, 100615928353669894125201closedClosedSBO > What application are you using? Other / Not sure > Describe the problem. Need to login to my system, workday needs to add and check on the Maximo. "V" checked and make sure to get this fixed at St Elmo and submitted the request. > How soon do you need this? Soon — Within a week > Requested By Erica W. Request ID: DTS25-128830 Type: IT Support, Workgroup: SBO, Team: Tech Services2025-10-21T13:57:102025-10-21T19:51:502025-10-21T19:51:50false68443907, 133022703, 138721851, 164183211, 235511404353315469525193openSBORene had some feedback on the 311 QC Tool: - One situation that I saw that wasn't being captured by Power Bi were CSRs that were listed as CANCEL within Maximo - I also noticed ones that were resolved without a work order weren't captured either in Power Bi. There were a few of those ### Changes requested: - [ ] Remove the filter that's filtering out Maximo service requests in a "CANCEL" status Type: Enhancement, Team: Data Science, Workgroup: SBO, Product: Power BI2025-10-20T16:44:022026-01-30T15:25:57false61209591353420505025198openTPW**In Scope** - atd_knack_amd_preventative_maintenance.py - atd_knack_artbox_signals.py - atd_knack_arterial_managment_locations.py - atd_knack_cctv_cameras.py - atd_knack_corridor_retiming.py - atd_knack_data_tracker_location_updater.py - atd_knack_data_tracker_sr_asset_assign.py - atd_knack_data_tracker_street_segment_updater.py - atd_knack_detectors.py - atd_knack_development_services.py - atd_knack_dms.py - atd_knack_employees_tpw_hire.py - atd_knack_flashing_beacons.py - atd_knack_inventory_items_finance_to_data_tracker.py - atd_knack_inventory_items_nightly_snapshot.py - atd_knack_inventory_transactions.py - atd_knack_markings_attachments.py - atd_knack_markings_materials.py - atd_knack_markings_specifications.py - atd_knack_markings_work_orders_jobs.py - atd_knack_mmc_activities_to_socrata.py - atd_knack_mmc_issues.py - atd_knack_purchase_request_copier.py - atd_knack_school_beacons.py - atd_knack_school_zone_beacon_zones.py - atd_knack_secondary_signals.py - atd_knack_signal_cabinets.py - atd_knack_signal_detection_status_log.py - atd_knack_signal_requests.py - atd_knack_signal_studies.py - atd_knack_signal_work_orders.py - atd_knack_signals.py - atd_knack_signs_markings_reimbursements.py - atd_knack_signs_markings_time_logs.py - atd_knack_signs_materials.py - atd_knack_signs_work_order_attachments.py - atd_knack_signs_work_order_specifications.py - atd_knack_signs_work_orders.py - atd_knack_smd_311_csr.py - atd_knack_tcp_submissions.py - atd_knack_traffic_detectors_weekly_snapshot.py - atd_knack_work_orders_markings_contractors.py - atd_knack_work_orders_markings.pyTeam: Dev, Need: 1-Must Have, Type: DevOps, Workgroup: TPW2025-10-20T22:54:152026-01-14T18:24:28false353419269125197closedClosedTPWWe've discussed running Airflow 2 and Airflow 3 concurrently on our on-prem server and move DAGs over as we adapt them to run on version 3. This issue will establish our ability to get Airflow 3 running in a production environment and also ensure both will run without overloading the resources on our on-prem server. **In Scope** - Deploy the Airflow 3.1.1 stack on the on-prem - Create a shared admin account (we can look into named accounts and GitHub sign-in through FAB later) - ~Use airflow3.austinmobility.io~ - FLH: When we were first talking about this, I had it in my mind that we have a `haproxy` out in front of airflow's stack, but I was thinking of the bastion, where we run `dts-services-haproxy`. On `01`, we now have two airflow stacks, each with their own haproxy doing SSL termination, and to stand up another haproxy in front of these two haproxys seems like extra steps without much benefit. All that to say, let's go with Airflow 3 at https://airflow.austinmobility.io:8443/ instead. LMK if you'd like to see it done another way. Thx! - ~Utilize Grafana/Prometheus for monitoring how both stacks are running~ - This is a whole stack entirely outside of the airflow stack, and I think it's much cleaner to kick it out of this issue / PR. - Test Slack alerts - Add details to make it clear that we are seeing an error coming from v3 - Move the Moped AGOL DAG from our v2 stack to the v3 stack (`atd_moped_components_to_agol`) - Coordinate with Mike when switching off v2 DAG and switching on v3 DAG - Configure SSL and renewal - Update environment to know it is productionTeam: Dev, Need: 1-Must Have, Type: Enhancement, Product: Moped, Type: DevOps, Workgroup: TPW, Project: Upgrade to Airflow v32025-10-20T22:46:372026-03-12T21:37:462026-05-13T17:24:18false3653206353417189225196openTPWThis task would handle Docker pulls instead of the current our current parameter, `force_pull=True`, which does not handle errors reaching Docker Hub gracefully. https://austininnovation.slack.com/archives/CHZE6BC6L/p1760967953524189 https://austininnovation.slack.com/archives/CHZE6BC6L/p1760983685492079 **In Scope** - Create thin DockerOperator wrapper that try/excepts a force pull and replace existing imports and bail if this is too complicated - Airflow's guide on custom operators https://airflow.apache.org/docs/apache-airflow/stable/howto/custom-operator.html - Task that handles docker pulls with BashOperator and doesn't fail DAG if Docker Hub can't be reached - Last option, duplicate DockerOperator tasks (one force_pull = true and one force_pull = false)Team: Dev, Need: 2-Should Have, Type: Enhancement, Type: DevOps, Workgroup: TPW, Project: Upgrade to Airflow v32025-10-20T22:36:262026-05-13T17:24:31false3653206353416325225195openIn ProgressTPWWe are upgrading our Airflow orchestration platform from v2 to v3 to keep DTS data pipelines and scheduled tasks on a supported version. ## Background [Apache released Airflow 3](https://airflow.apache.org/blog/airflow-three-point-oh-is-here/) earlier this year, and now that v3 has been generally available for some time, we should move forward to keep our Airflow upgrades on track as part of routine DevOps maintenance. This upgrade may also help address recurring issues with restarting the Airflow stack on our on-prem server, which has been a blocker for restoring workflows after maintenance windows. ## References - [Upgrade guide](https://airflow.apache.org/docs/apache-airflow/stable/installation/upgrading_to_airflow3.html) - [Platform executors guide](https://www.astronomer.io/docs/learn/airflow-executors-explained) - https://github.com/cityofaustin/atd-data-tech/issues/10665 - https://github.com/cityofaustin/atd-data-tech/issues/12860 - https://github.com/cityofaustin/atd-data-tech/issues/21893 (removing CeleryExecutor from Airflow 2) - https://github.com/cityofaustin/atd-data-tech/issues/21631 (help investigate problems with Airflow 2 restarting after CTM updates or when we update the Airflow stack) - https://github.com/cityofaustin/atd-data-tech/issues/20339 (future scaling instead of utilizing CeleryExecutor) **In Scope** - Upgrade Airflow to v3 - Start with LocalExecutor (https://www.astronomer.io/docs/learn/airflow-executors-explained) - Update DAGs to be compatible with Airflow 3 - [DAG compatibility check tool](https://airflow.apache.org/docs/apache-airflow/stable/installation/upgrading_to_airflow3.html#step-3-dag-authors-check-your-airflow-dags-for-compatibility) - Create task to handle Docker image pulls and fallback to image on disk if Docker Hub cannot be reached (see [this thread](https://austininnovation.slack.com/archives/CHZE6BC6L/p1760967953524189) and [this thread](https://austininnovation.slack.com/archives/CHZE6BC6L/p1760983685492079) for last major AWS/Docker Hub outage) https://github.com/cityofaustin/atd-data-tech/issues/25196 - Keep secret management utils in service - Keep Slack alerts in service - Preventing a queue buildup. Have timeouts that are shorter than the schedule. This might be an a new item added to the ship list of the PR template <img width="1858" height="1238" alt="Image" src="https://github.com/user-attachments/assets/00d7f1b9-7c23-463b-85db-55e4e05b64c3" /> Team: Dev, Need: 2-Should Have, Type: Enhancement, Type: DevOps, Project Index, Workgroup: TPW, Project: Upgrade to Airflow v32025-10-20T22:32:322026-05-13T18:39:41true37249039353389190625194closedClosedHR > What application are you using? Human Resources Portal > Describe the problem. Can we please have the A&R nominations closed in HR KNACK Portal to prevent any further applicants? We have one person who will get there nomination entered today by 5pm. Thanks! > How soon do you need this? Soon — Within a week > Is there anything else we should know? Could we have this closed by the morning of 10/21/25? We are going to start building the portfolios for the executive teams to review. Thank you! > Requested By Nedra G. Request ID: DTS25-128820 Workgroup: HR, Team: Apps, Type: Enhancement, Product: Human Resources Portal2025-10-20T20:48:062025-10-20T22:09:122025-10-20T22:09:12false21112975353311810525192openIn ProgressATSWe're collaborating with Austin Technology Services (ATS) to roll out the Mas9.0 Maximo upgrade and ensure that ATPW work processes remain functional. ## Background ATS notified Data and Technology Services that Maximo would be going through a large upgrade, Mas9.0, in June 2025. We participated in Citywide Maximo user meetings for stakeholders to provide insight in concerns and gaps in the mobile component. To address this, we have been performing desktop and mobile user testing. Desktop user testing has been successful, but we have found limitations in the mobile version of Maximo Mas9.0. To mitigate the operational limitations found in mobile user testing, we've decided to continue using EzMaxMobile for the next year and migrate to Mas9.0 for desktop ## Desired Outcomes - Successful migration to Mas9.0 with limited impact to ATPW users - Updating help guides for Maximo desktop with new screenshots - Communicate changes to Maximo with ATPW stakesholders ## Scope & Deliverables - Thoroughly test Mas9.0 desktop prior to the full migration - Develop updated user guides with the new Mas9.0 interface - Communicate changes in Maximo with the Mas9.0 upgrade - Migrate teams to Mas9.0 ## Timeframe November 17, 2025 is the date ATS has communicated they are planning to migrate to Mas9 ## References ## Request details - Requested by: Citywide effort - Executive sponsor: - Date: June 2025 <img width="1915" height="632" alt="Image" src="https://github.com/user-attachments/assets/7ae5e9b8-32c6-4587-b1d3-5fc6a4b51849" /> --- This Github issue represents an Austin Transportation and Public Works' [Data & Technology Services](https://austinmobility.io/) team project. Project status is documented regularly in the comments below.Workgroup: ATS, Type: Testing, Project Index, Product: Maximo, Team: Maximo, Project: Mas9 Maximo Upgrade2025-10-20T16:32:252026-03-13T20:40:08true61209591, 134445095353311047225191closedClosedSMDThis workflow has failed the past couple days due to apparent timeout issue. Look into this for cause and identify remedy/workaround. > ArcGIS Online Feature Service Writer: 'updateResults' error for a feature in 'markings_short_line'. The error code from the server was '1000' and the message was: 'Execution Timeout Expired. The timeout period elapsed prior to completion of the operation or the server is not responding.Workgroup: SMD, Type: Data, Team: Geo2025-10-20T16:29:492025-10-21T15:50:032025-10-21T15:50:03false80716478353294666425190closedClosedMobility Services## Background As part of building the Operating Authority Application page, we want to format the application details in way that's intuitive for the team while using Knack to make it easier to cross reference information submitted in the application. We can start building the Application Review portion of the Application Details page by **adding Sections 1-3**. Based on the workgroup's feedback, we've updated the Mockup below. ## Mock Up <img width="472" height="733" alt="Image" src="https://github.com/user-attachments/assets/1ef73d71-876e-4089-83a8-118c76641e96" /> ## A/C - [ ] As a Reviewer, I'm able to quickly see the Business Information, Service Information and Additional Holders and Persons information. - [ ] The layout of the information is as similar as possible to what's shown in the mock up.Workgroup: Mobility Services, Product: Mobility Services Portal2025-10-20T15:43:562025-12-10T15:27:582025-12-10T15:27:58false31259724353269421225189closedClosedUrban Forestry St Elmo ## Device & User Information (first name and last initial, no last names) iPad & Gary, H ## What's the problem? User says he can't open the EZ max Mobil and it keeps showing a Microsoft error. ## What did you do to resolve the issue I checked it and figured out that was due to cookies, went to the settings in iPad and removed, turn off the cookies and then re-opened the app it worked successfully.Type: IT Support, Type: Mobile Device Support (MDM), Workgroup: Urban Forestry, Team: Tech Services2025-10-20T14:34:432025-10-20T14:35:222026-01-16T00:52:41false133022703353268015125188closedClosedDTS > What application are you using? Other / Not sure > Describe the problem. Knack application is not working. It will not load Internet Browser: Chrome > Requested By Monica G. Request ID: DTS25-128815 Workgroup: DTS, Type: Bug Report, Impact: 1-Severe, Provider: Knack2025-10-20T14:30:432025-10-20T14:56:242025-10-20T14:56:24false100615928353247120025187closedClosedSBO > What application are you using? ArcGIS > Describe the problem. Property Profile doesn't work. Not able to search for the address. > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? Essential for SBO Dispatch. > Requested By Monika S. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/68f6394b5b56120346daa65a/screenshot20251020082811.jpg) (24.98kb) Request ID: DTS25-128810 Type: Map Request, Impact: 1-Severe, Team: Geo, Workgroup: SBO2025-10-20T13:33:102025-10-20T15:52:532025-10-20T15:52:53false61209591352768932025186closedClosedTEDI was included on an email thread between our central area engineer and a regulation drafter where a regulation line needed to be edited and the drafter let the area engineer that they could make this change, but wanted to confirm the area engineer was okay with this since they had already signed off and the regulation was pending our City Traffic Engineers signature. Lee: > I’m OK with changing the process but I am concerned with the process.  If Tim (or anyone) can edit the reg after I have signed it, my signature is essentially worthless and there is no proof (other than this random email) that I actually approved this reg. This is a loophole that needs to changed with the knack process, how do we fix this? Eric reached out about this and I did some research and followed up: > I'm taking a look at this example and see what Lee is saying! It looks like the author of that regulation can't add new regulation line items but does have the ability to adjust the regulation text within the line item until you give you give your final approval. The only people that have that ability to edit the text in the line item is the draft author, area engineer, graduate engineer (Ravi gets added for central area regs), and Eric. > > This is definitely a loophole that can be fixed - we can remove the ability for the draft author to edit the text once the Area Engineer has signed the regulation document. Would y'all be okay with us implementing that change? That would mean that if the text within the line item needs to be edited after an Area Engineer signs off, it will need to be done by the Area Engineers or you. And I can give the graduate engineers the same privileges as the area engineers or limit the editing for them as well! Lee responded with: > I’m fine with you removing the ability to edit from anyone after the area engineer has signed. If it needs to be re-edited, we should just release it so it can go back to the unsigned state and the author can then re-edit. This was also reviewed by the other area engineers Justin and Dipti, and they were also okay with this change! ### Changes Required - On the [Draft Review](https://builder.knack.com/atd/traffic-register/pages/scene_673) page, restrict Draft Authors from accessing the `Edit` button on the "Draft Regulations to Install" and "Draft Regulations to Retire" tables if the review status is not "Draft Submitted - Pending TE Review" - This would mean that once the draft is approved by the TE, the draft author can no longer edit - Also restrict Draft Editors from `Edit Remarks and Area` button if the review status is not "Draft Submitted - Pending TE Review" <img width="1474" height="954" alt="Image" src="https://github.com/user-attachments/assets/794b41fc-12a8-473c-b8fe-9869aa16f204" />Workgroup: TED, Team: Apps, Type: Enhancement, Product: Traffic Register2025-10-17T22:01:472025-11-26T18:29:102025-11-26T18:29:10false67915167352768770125185closedClosedAMD > What application are you using? AMD Data Tracker > Describe the problem. I accidently created a work ticket and cannot delete it. Can you please remove WRK25-305310 at your earliest convenience? Thank you. > How soon do you need this? Soon — Within a week > Requested By David H. Request ID: DTS25-128805 Workgroup: AMD, Type: Other, Team: Apps, Product: AMD Data Tracker2025-10-17T22:00:352025-10-20T21:29:432025-10-20T21:29:43false61209591352766393025184closedClosedCSD > What application are you using? Other / Not sure > Describe the problem. Submitted request DTS25-127400 for Amanda access, and have not received any updates. Not sure how to check who it's been assigned to, or the status of the request > How soon do you need this? Soon — Within a week > Requested By Natalia O. Request ID: DTS25-128800 Type: IT Support, Product: AMANDA, Workgroup: CSD, Team: AMANDA2025-10-17T21:45:272025-10-20T12:59:492025-10-20T12:59:50false33665701, 49930868, 63309637352756248225183closedClosedAMDAMD has requested to have pole data updated. After outreach to AE, new pole data has been received and now needs to be used to update existing AE Pole data in AGOL.Workgroup: AMD, Type: Data, Team: Geo2025-10-17T21:06:582025-10-17T21:11:272025-10-17T21:11:27false80716478352753736725182closedClosedROW`The scope of this work was moved to #25263. No deliverables were provided via this issue. ` ---- ### We are updating ROW's PBI Dashboard to include data about the time it takes to review TURP & EX permits. > What application are you using? AMANDA > Describe the problem. ROW Division Manager wants an AMANDA report that provides the average number of days between the permit "In Date" and permit "Issued Date" for all RW and EX folder in fiscal year 2025 (Oct. 1, 2024 - Sep. 30, 2025). > How soon do you need this? Soon — Within a week > Requested By Kyle K. Request ID: DTS25-128795 Workgroup: ROW, Type: Other, Team: Data Science2025-10-17T20:57:102025-11-05T19:39:312025-11-05T19:40:05false30810522, 49930868352747639025181closedClosedATSDCapMetro is needing a headless AGOL account created within the COA organization to access and participate in the pre mobility annual plan coordination efforts.Workgroup: ATSD, Type: IT Support, Team: Geo, Provider: ATS2025-10-17T20:36:482025-10-17T20:39:132025-10-17T20:39:13false80716478352745939325180closedClosedTPWTo support manual entry of FDUs, we should add a FDU column to the project funding table that will work similar to our Fund and Dept-unit dropdown inputs that are currently in production. This dropdown will present options from a view of the [TPW Program and Subprogram by FDU dataset](https://datahub.austintexas.gov/dataset/TPW-Program-and-Subprogram-by-FDU/s4mj-68pg/explore/) that includes only the data needed to create funding records in Moped. **In Scope** - Add "FDU" column to funding table - Autocomplete input like our current Fund and Dept-unit inputs with data coming from https://datahub.austintexas.gov/dataset/Moped-Funding-Autocomplete-Options/q4z6-p2du/about_data Team: Dev, Duplicate, Type: Enhancement, Product: Moped, Workgroup: TPW, Project: Pull eCAPRIS Funding Data2025-10-17T20:30:402025-11-14T22:46:572026-02-24T18:27:50false352744036225179closedClosed## Steps Supervisor: Samuel , W User: Arthur W Division: Reference - [New Hire Checklist document](https://cityofaustin.sharepoint.com/:w:/r/sites/tpwDTS/_layouts/15/Doc.aspx?sourcedoc=%7B81512810-B700-448C-8200-38B343CB257D%7D&file=New%20Hire.docx&action=default&mobileredirect=true) - [x] Check if NERF was submitted? - [x] Set up password/Reset password (Ask Scott & Matt, if available, else ask CTM help desk (512-974-HELP) ## Software Checklist Ask Supervisor what the new hire will need - [ ] Adobe - [ ] ArcGIS - [ ] AutoCAD/AutoCAD 3D - [x] BlueBeam >if user wants both (Adobe & BlueBeam), ask why? - [ ] SketchUp - [ ] MS Project - [ ] MS Visio Order software from CTM [here](https://cityofaustin.sharepoint.com/sites/CTM/TEAMSITES/AS/MSELA/Lists/MicrosoftFY24DepartmentTransactions/Customer%20View.aspx?xsdata=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%3D&sdata=WlNGR0ZyRU9JVHNCcUJXSDloTVEyMm1ocGhNM0tVN21Pc2hCZUkrV0Mzcz0%3D&ovuser=5c5e19f6-a6ab-4b45-b1d0-be4608a9a67f%2CDiana.Martin%40austintexas.gov&OR=Teams-HL&CT=1708706699063&clickparams=eyJBcHBOYW1lIjoiVGVhbXMtRGVza3RvcCIsIkFwcFZlcnNpb24iOiIyNy8yNDAxMDQxNzUwMyIsIkhhc0ZlZGVyYXRlZFVzZXIiOmZhbHNlfQ%3D%3D) ## Hardware Checklist >Does the user need a GIS Modeling computer? - [ ] GIS Laptop w/ specialist docking station - [x] Laptop - [x] Power supply - [ ] Docking station - [ ] Monitors - [ ] Keyboard (hardwired) - [ ] Mouse (hardwired) - [ ] MiFi (must be request by the supervisor) Type: Operations, Team: Tech Services2025-10-17T20:25:382025-10-22T16:33:152026-02-12T20:41:55false68443907, 133022703352743200625178closedClosedTED## Steps Supervisor: Shelby , S User: Raul, MC Division: TED Reference - [New Hire Checklist document](https://cityofaustin.sharepoint.com/:w:/r/sites/tpwDTS/_layouts/15/Doc.aspx?sourcedoc=%7B81512810-B700-448C-8200-38B343CB257D%7D&file=New%20Hire.docx&action=default&mobileredirect=true) - [ ] Check if NERF was submitted? - [ ] Set up password/Reset password (Ask Scott & Matt, if available, else ask CTM help desk (512-974-HELP) ## Software Checklist Ask Supervisor what the new hire will need - [ ] Adobe - [ ] ArcGIS - [ ] AutoCAD/AutoCAD 3D - [ ] BlueBeam >if user wants both (Adobe & BlueBeam), ask why? - [ ] SketchUp - [ ] MS Project - [ ] MS Visio Order software from CTM [here](https://cityofaustin.sharepoint.com/sites/CTM/TEAMSITES/AS/MSELA/Lists/MicrosoftFY24DepartmentTransactions/Customer%20View.aspx?xsdata=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%3D&sdata=WlNGR0ZyRU9JVHNCcUJXSDloTVEyMm1ocGhNM0tVN21Pc2hCZUkrV0Mzcz0%3D&ovuser=5c5e19f6-a6ab-4b45-b1d0-be4608a9a67f%2CDiana.Martin%40austintexas.gov&OR=Teams-HL&CT=1708706699063&clickparams=eyJBcHBOYW1lIjoiVGVhbXMtRGVza3RvcCIsIkFwcFZlcnNpb24iOiIyNy8yNDAxMDQxNzUwMyIsIkhhc0ZlZGVyYXRlZFVzZXIiOmZhbHNlfQ%3D%3D) ## Hardware Checklist >Does the user need a GIS Modeling computer? - [ ] GIS Laptop w/ specialist docking station - [ ] Laptop - [ ] Power supply - [ ] Docking station - [ ] Monitors - [ ] Keyboard (hardwired) - [ ] Mouse (hardwired) - [ ] MiFi (must be request by the supervisor) Workgroup: TED, Type: Operations, Team: Tech Services2025-10-17T20:23:022025-10-22T16:35:232026-02-12T20:41:56false235511404352742247425177closedClosedTED## Steps Supervisor: Amber , H User: Christopher,= W Division: TED Reference - [New Hire Checklist document](https://cityofaustin.sharepoint.com/:w:/r/sites/tpwDTS/_layouts/15/Doc.aspx?sourcedoc=%7B81512810-B700-448C-8200-38B343CB257D%7D&file=New%20Hire.docx&action=default&mobileredirect=true) - [ ] Check if NERF was submitted? - [ ] Set up password/Reset password (Ask Scott & Matt, if available, else ask CTM help desk (512-974-HELP) ## Software Checklist Ask Supervisor what the new hire will need - [ ] Adobe - [ ] ArcGIS - [ ] AutoCAD/AutoCAD 3D - [ ] BlueBeam >if user wants both (Adobe & BlueBeam), ask why? - [ ] SketchUp - [ ] MS Project - [ ] MS Visio Order software from CTM [here](https://cityofaustin.sharepoint.com/sites/CTM/TEAMSITES/AS/MSELA/Lists/MicrosoftFY24DepartmentTransactions/Customer%20View.aspx?xsdata=MDV8MDJ8fDdjMTg4OTBjMDViZDRmNjY0Y2EyMDhkYzM0OGViODBhfDVjNWUxOWY2YTZhYjRiNDViMWQwYmU0NjA4YTlhNjdmfDB8MHw2Mzg0NDMwMzQ3NTc0NTA5MTR8VW5rbm93bnxWR1ZoYlhOVFpXTjFjbWwwZVZObGNuWnBZMlY4ZXlKV0lqb2lNQzR3TGpBd01EQWlMQ0pRSWpvaVYybHVNeklpTENKQlRpSTZJazkwYUdWeUlpd2lWMVFpT2pFeGZRPT18MXxMMk5vWVhSekx6RTVPbTFsWlhScGJtZGZXV3BzYUUxNlNtMU5WMDEwV1cxV2JVOVRNREJaYlUwMVRGUm5kMDVIVlhSUFZFazFXV3BGTlZscVZYcFpWR2N5UUhSb2NtVmhaQzUyTWk5dFpYTnpZV2RsY3k4eE56QTROekEyTmpjMU1qTTN8NGU3MDdjMDEyMTcxNDNkMDRjYTIwOGRjMzQ4ZWI4MGF8ZjQxNzZkZThmNTFkNGM4YmJhODM1NzhhYmZkNWFkODg%3D&sdata=WlNGR0ZyRU9JVHNCcUJXSDloTVEyMm1ocGhNM0tVN21Pc2hCZUkrV0Mzcz0%3D&ovuser=5c5e19f6-a6ab-4b45-b1d0-be4608a9a67f%2CDiana.Martin%40austintexas.gov&OR=Teams-HL&CT=1708706699063&clickparams=eyJBcHBOYW1lIjoiVGVhbXMtRGVza3RvcCIsIkFwcFZlcnNpb24iOiIyNy8yNDAxMDQxNzUwMyIsIkhhc0ZlZGVyYXRlZFVzZXIiOmZhbHNlfQ%3D%3D) ## Hardware Checklist >Does the user need a GIS Modeling computer? - [ ] GIS Laptop w/ specialist docking station - [ ] Laptop - [ ] Power supply - [ ] Docking station - [ ] Monitors - [ ] Keyboard (hardwired) - [ ] Mouse (hardwired) - [ ] MiFi (must be request by the supervisor) Workgroup: TED, Type: Operations, Team: Tech Services2025-10-17T20:19:472025-10-24T14:28:472025-10-24T14:28:48false164183211352736107325176closedClosedTED## Steps Supervisor: Jetal , Bhakta User: Demarquis, B Division: TED Reference - [New Hire Checklist document](https://cityofaustin.sharepoint.com/:w:/r/sites/tpwDTS/_layouts/15/Doc.aspx?sourcedoc=%7B81512810-B700-448C-8200-38B343CB257D%7D&file=New%20Hire.docx&action=default&mobileredirect=true) - [ ] Check if NERF was submitted? - [ ] Set up password/Reset password (Ask Scott & Matt, if available, else ask CTM help desk (512-974-HELP) ## Software Checklist Ask Supervisor what the new hire will need - [ ] Adobe - [ ] ArcGIS - [ ] AutoCAD/AutoCAD 3D - [ ] BlueBeam >if user wants both (Adobe & BlueBeam), ask why? - [ ] SketchUp - [ ] MS Project - [ ] MS Visio Order software from CTM [here](https://cityofaustin.sharepoint.com/sites/CTM/TEAMSITES/AS/MSELA/Lists/MicrosoftFY24DepartmentTransactions/Customer%20View.aspx?xsdata=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%3D&sdata=WlNGR0ZyRU9JVHNCcUJXSDloTVEyMm1ocGhNM0tVN21Pc2hCZUkrV0Mzcz0%3D&ovuser=5c5e19f6-a6ab-4b45-b1d0-be4608a9a67f%2CDiana.Martin%40austintexas.gov&OR=Teams-HL&CT=1708706699063&clickparams=eyJBcHBOYW1lIjoiVGVhbXMtRGVza3RvcCIsIkFwcFZlcnNpb24iOiIyNy8yNDAxMDQxNzUwMyIsIkhhc0ZlZGVyYXRlZFVzZXIiOmZhbHNlfQ%3D%3D) ## Hardware Checklist >Does the user need a GIS Modeling computer? - [ ] GIS Laptop w/ specialist docking station - [x] Laptop - [ ] Power supply - [ ] Docking station - [ ] Monitors - [ ] Keyboard (hardwired) - [ ] Mouse (hardwired) - [ ] MiFi (must be request by the supervisor) Workgroup: TED, Type: Operations, Team: Tech Services2025-10-17T19:56:402025-10-21T19:15:162025-10-21T19:15:23false235511404352718842825175closedClosedLDE### Acceptance Criteria - The AC provided applies to LM folders - Fee code 50156 (License Agreement Application Fee) needs to be reactivated (this was deactivated as part of FY 23 fee updates) - The Fee details need to be updated as provided below - - New Fee Description: ATPW-LDE License Agreement Application Fee - Fee amount: $4405.00 - GL Account: 5120-6200-9400-4139 - This fee also needs to be added to the insert and run procedure with title ATPW-LDE License Agreement Application Fee --- ### Change Management 10/17/25 - Vish - Created ticket and updated initial AC ---Impact: 2-Major, Need: 1-Must Have, Product: AMANDA, Provider: LaunchIT, Status: Awaiting Response, Workgroup: LDE, Team: AMANDA2025-10-17T18:54:582025-12-02T20:21:232025-12-02T20:21:23false33665701, 51717169, 63309637352705541725174closedClosedSBO > What application are you using? Other / Not sure > Describe the problem. Issue with boxes showing on screen when i open the application, need to check. I am located in St Elmo. > How soon do you need this? Soon — Within a week > Requested By David H. Request ID: DTS25-128790 Type: IT Support, Workgroup: SBO, Team: Tech Services2025-10-17T18:09:082025-10-17T19:28:012025-10-17T19:28:09false138721851352704320925173closedClosedMobility ServicesPer meeting with Mobility Services on 10/16, they wish to have a section to ask primary holder the past 3 years of residence history. If multiple holders, they must fill out separate applications of operating authority. ## Pages to update - Operating Authority Start Application - https://builder.knack.com/atd/mobility-services/pages/scene_118 - Section 1. Service Type - https://builder.knack.com/atd/mobility-services/pages/scene_209 - Review and Submit Application - https://builder.knack.com/atd/mobility-services/pages/scene_250 ## Fields to add - State(s) of Residence (multi choice) - If out of state, do they want Country instead? - Years of residence (whole number? Does it need to be precise? For Chauffeur it was whole number) ## Questions - Per account `primary_holder residence_history` if they wish to see a table view of resident history if multiple residencies? - Or Is it only the last # places of residences we can do without creating a new table?Team: Apps, Workgroup: Mobility Services, Project: MSP Operating Authority2025-10-17T18:04:112026-02-23T16:01:512026-02-23T16:01:51false7612723352698889825172closedClosedSBO > What application are you using? Other / Not sure > Describe the problem. Issue with my UKG in iPad, time sheet needs to be updated. "V" had taken care and provided me the access. > How soon do you need this? Urgently — Critical that this is addressed today > Requested By Augustine A. Request ID: DTS25-128785 Type: IT Support, Impact: 1-Severe, Workgroup: SBO, Team: Tech Services2025-10-17T17:42:112025-10-20T13:06:552025-10-20T13:07:09false7612723, 138721851352690354025171closedClosedROW > What application are you using? AMANDA > Describe the problem. ## Title: Permit Print Updates Before Payment on RW Temporary Use Folders ## Current Behavior: On RW folders with a Temporary Use of Right of Way subtype and **Private Development worktype**, when an Extension Granted process attempt is logged under the Permit Extension process, the permit print immediately updates to show the new Extension Expiration Date. This can be misleading because the permit may display an Expired status alongside a future expiration date, even though the updated date should not appear until the associated invoice is paid. (see screen shot below) <img width="546" height="231" alt="Image" src="https://github.com/user-attachments/assets/0546559d-3cc6-48eb-a060-080df4dab179" /> ### Example: - RSN 13575713 – Extension Granted logged on 09/22/2025. - Permit print updated immediately. - Activity log shows the Extension Expiration Date actually changed on 09/23/2025, after invoice payment. ## Expected Behavior: ~~- On RW folders with with Temporary Use of Right of Way subtype and **Private Development subtype** (ROW Admin process), when an Extension Granted process attempt is logged under the Permit Extension process, the permit print must not immediately reflect the updated "Extn. Start Date" and "Extn. Expiration Date".~~ ~~- Assumptions:~~ ~~- The Permit Analyst will manually ensured payment is received before adding the manual extension~~ ~~- Manual extension attempt will update the folder status to Active if Expired.~~ ~~- If the latest attempt on the Permit Extension Process is "Manual Extension", then the "Extn. Start Date" and "Extn. Expiration Date" fields on the Permit print must reflect the dates from the "Extension Start Date" and "Extension End Date" info fields respectively + the latest folder status, ensuring consistency between permit print and system data.~~ _**Updated Requirements: 12/12/2025**_ All TURP permit prints will have the following updates regardless of the Status, WorkType, and Activate Upon Payment flag. 1. Keep the Original Start Date as is on the permit print. 2. Remove the Original End Date from the Print. 3. Instead, show "Expiry Date" on the permit print that pulls value from the Folder Expiry Date field. 4. Never show Extn. Start Date and Extn. Expiration Date on the permit print. 5. Keep the "Extn. No. of Days" as is on the permit print. ### Expected behavior example (EX): - RSN 13543084 – Extension Granted logged on 10/07/2025. - Permit print updated on 10/08/2025, after invoice payment. ## Impact / Rationale: - Prevents confusion for customers and staff when a permit shows a future expiration date but an Expired status. - Aligns RW Temporary Use behavior with EX folder processes to improve ordinance enforcement and system consistency. ## Impacted Stakeholders: Shay G. & Jonathan W. > How soon do you need this? Soon — Within a week > Requested By Russell B. Request ID: DTS25-128780 Workgroup: ROW, Type: Other, Impact: 2-Major, Need: 1-Must Have, Product: AMANDA, Team: AMANDA2025-10-17T17:12:102026-01-13T14:59:122026-01-13T16:34:48false51680715, 63309637, 167787744352685959925170closedClosedVZ > What application are you using? ArcGIS > Describe the problem. Hi, Vision Zero would like to revisit the development of the SS4A projects map: https://experience.arcgis.com/experience/2b54930548294680b01706970cd6bd31 Back in spring, DTS was very helpful in trying to develop a map that would extract from MOPED. It was determined that this process wasn't as ideal for trying to only convey certain pieces of information for public consumption. We'd like to pursue manual updates with this existing map as a jumping-off point. Could DTS meet with Vision Zero about transferring ownership of this map so that Milad can apply updates per any changes the project leads provide to program managers like myself? > How soon do you need this? Flexible — An extended timeline is OK > Is there anything else we should know? As some projects are kicking off into construction in the next couple of weeks, we'd like to convey updates on an interactive map on the AustinTexas.gov/SS4A webpage. > Requested By Mary V. Request ID: DTS25-128775 Type: Map Request, Team: Geo, Workgroup: VZ2025-10-17T16:54:082025-10-29T23:11:192025-10-29T23:11:19false114594205352682576625169closedClosedOCE, BEN WHITE ## Device & User Information (first name and last initial, no last names) ## What's the problem? Please reset the device ## What did you do to resolve the issue Type: IT Support, Type: Mobile Device Support (MDM), Workgroup: OCE, Team: Tech Services, Type: Hardware Support2025-10-17T16:40:122025-12-02T14:43:222025-12-02T14:43:22false133022703, 164183211352674062525168closedClosedOCE St Elmo ## Device & User Information (first name and last initial, no last names) Laptop, Printer & Ronald, C<!-- Castaneda-> ## What's the problem? User needs assistance on setting up the printer in order to grab the prints ## What did you do to resolve the issue the printer logic installation has been made, drivers has been updated and user is good.Type: IT Support, Workgroup: OCE, Team: Tech Services, Type: Hardware Support2025-10-17T16:18:052025-10-17T16:18:142026-01-16T00:51:20false133022703352673595325167closedClosedOCEUsername: Paul M Device Serial Number: D79HH2RR7V Profile: OCE Location: ST. ELMO, -------------------Before doing anything ensure that both the device and case are labeled---------------------- Send message "We need to migrate your Apple devices to a new system, which will require a factory reset. Please make sure to back up your data beforehand. When would be a convenient time next week for you to turn in one of your devices?" Steps to move the Device from Airwatch to Intune: 1. Send a ticket to CTM to have Device created in Intune include Serial number and Profile 2. unenroll the Device from airwatch . Log into Airwatch and look the device up (it might be under TPW, ATD, PWD, CIO) 3. Under more actions tab select "Enterprise Wipe" ensure that the "Prevent reenrollment" is checked (The city apps should disappear) 4. reset the device A,. Place one of the ipads used to mirror the client ipad next to the client ipad B. Follow the prompts t if it asks you to log in again the device is still in Airwatch C. One the device is set up have the user log into company portal. Type: Operations, Type: Mobile Device Support (MDM), Workgroup: OCE, Team: Tech Services2025-10-17T16:16:252025-11-20T15:53:502025-11-20T15:53:50false133022703, 138721851352673312425166closedClosedFinance > What application are you using? Other / Not sure Describe the problems. I need to set up MSAccess to connect to FSD Financials Database. Not sure if this is done by TPW IT team. Eva S provided the instructions below and also gave a POC for FSD System Administrator Javier HT. To set up MSAccess to connect to FSD's database, you have to have Admin Rights to your PC or else the desktop/system support for your area will have to do this for you (Need a Service Now ticket): Have the user logon using the given username and password for their department If you need assistance, please contact the FSD System Administrator, Javier HT, System Administrator Sr. How soon do you need this? Soon — Within a week Is there anything else we should know? I don't have a specific date for this request. But would like to be able to view transactions for CityBase payments. > Requested By Crystal T. Request ID: DTS25-128770 Workgroup: Finance, Type: IT Support, Team: Tech Services2025-10-17T16:15:252025-10-28T15:46:172025-10-28T15:46:17false68443907, 133022703, 164183211352673310525165closedClosedUrban Forestry St Elmo ## Device & User Information (first name and last initial, no last names) Laptop, Printer & Kirk, S<!-- Scanlon-> ## What's the problem? User needs assistance on setting up the printer as it shows error ## What did you do to resolve the issue I have first tried to troubleshoot then then re-added the printers, making sure everything is working well. Then it worked well confirmed with user and tested it.Type: IT Support, Workgroup: Urban Forestry, Team: Tech Services, Type: Hardware Support2025-10-17T16:15:252025-10-17T16:15:492026-01-16T00:51:19false133022703352666623825164closedClosedATSD > What application are you using? ATD Forms > Describe the problem. [KNACK - Bike Parking Request Dashboard](https://atd.knack.com/atd-forms#form-management/bike-parking-app-mgmt/?klem=Oops!%20It%20looks%20like%20something%20didn%27t%20work%20when%20signing%20in%20with%20COACD.%20The%20error%20returned%20was%3A%20%22Email%20or%20password%20incorrect.%22) > Is there anything else we should know? Add my email to recipient list > Website Address https://atd.knack.com/atd-forms#form-management/bike-parking-app-mgmt/?klem=Oops!%20It%20looks%20like%20something%20didn%27t%20work%20when%20signing%20in%20with%20COACD.%20The%20error%20returned%20was%3A%20%22Email%20or%20password%20incorrect.%22 Internet Browser: Chrome > Requested By Kaz W. Request ID: DTS25-128765 Workgroup: ATSD, Type: Bug Report, Impact: 3-Minor, Team: Apps2025-10-17T15:57:102025-10-17T20:39:442025-10-17T20:39:44false100615928352236845025150closedClosedDTS## Fall 2025 Review - Kickoff event Mon 10/13/25 📆 - Info sessions Wed 10/14 and Thu 10/16 📆 [Information Session Slide Deck 🔗 ](https://drive.google.com/file/d/1T59QTzkLaW7mhzNcPochZ5IubH1f8vKm/view?usp=drive_link) Workgroup: DTS, Team: Apps, Type: Open Data2025-10-16T15:19:552026-03-19T20:14:362026-03-19T20:14:36true100615928352662195525163closedClosedOCEUsername: Eric R Device Serial Number: KQF32FJ2PW Profile: OCE Location: KRAMER, CAMERON - 8700/8900, PDC, TOWNVIEW, RIO, OTC, TOOMEY, BOP, ST. ELMO, DALTON, BEN WHITE -------------------Before doing anything ensure that both the device and case are labeled---------------------- Send message "We need to migrate your Apple devices to a new system, which will require a factory reset. Please make sure to back up your data beforehand. When would be a convenient time next week for you to turn in one of your devices?" Steps to move the Device from Airwatch to Intune: 1. Send a ticket to CTM to have Device created in Intune include Serial number and Profile 2. unenroll the Device from airwatch . Log into Airwatch and look the device up (it might be under TPW, ATD, PWD, CIO) 3. Under more actions tab select "Enterprise Wipe" ensure that the "Prevent reenrollment" is checked (The city apps should disappear) 4. reset the device A,. Place one of the ipads used to mirror the client ipad next to the client ipad B. Follow the prompts t if it asks you to log in again the device is still in Airwatch C. One the device is set up have the user log into company portal. Type: Operations, Type: Mobile Device Support (MDM), Workgroup: OCE, Team: Tech Services2025-10-17T15:40:012025-10-30T19:48:082025-10-30T19:48:08false133022703, 138721851352657286625162closedClosedOCEUsername: Roy F Device Serial Number: LL6D6TVXDJ Profile: OCE Location: ST. ELMO -------------------Before doing anything ensure that both the device and case are labeled---------------------- Send message "We need to migrate your Apple devices to a new system, which will require a factory reset. Please make sure to back up your data beforehand. When would be a convenient time next week for you to turn in one of your devices?" Steps to move the Device from Airwatch to Intune: 1. Send a ticket to CTM to have Device created in Intune include Serial number and Profile 2. unenroll the Device from airwatch . Log into Airwatch and look the device up (it might be under TPW, ATD, PWD, CIO) 3. Under more actions tab select "Enterprise Wipe" ensure that the "Prevent reenrollment" is checked (The city apps should disappear) 4. reset the device A,. Place one of the ipads used to mirror the client ipad next to the client ipad B. Follow the prompts t if it asks you to log in again the device is still in Airwatch C. One the device is set up have the user log into company portal. Type: Operations, Type: Mobile Device Support (MDM), Workgroup: OCE, Team: Tech Services2025-10-17T15:24:352025-10-30T15:49:022025-10-30T15:49:02false133022703, 138721851352637985325161closedClosedOCEUsername: Ronald C Device Serial Number: J4LFG21YFF Profile: OCE Location: ST. ELMO -------------------Before doing anything ensure that both the device and case are labeled---------------------- Send message "We need to migrate your Apple devices to a new system, which will require a factory reset. Please make sure to back up your data beforehand. When would be a convenient time next week for you to turn in one of your devices?" Steps to move the Device from Airwatch to Intune: 1. Send a ticket to CTM to have Device created in Intune include Serial number and Profile 2. unenroll the Device from airwatch . Log into Airwatch and look the device up (it might be under TPW, ATD, PWD, CIO) 3. Under more actions tab select "Enterprise Wipe" ensure that the "Prevent reenrollment" is checked (The city apps should disappear) 4. reset the device A,. Place one of the ipads used to mirror the client ipad next to the client ipad B. Follow the prompts t if it asks you to log in again the device is still in Airwatch C. One the device is set up have the user log into company portal. Type: Operations, Type: Mobile Device Support (MDM), Workgroup: OCE, Team: Tech Services2025-10-17T14:24:522025-10-29T20:05:282025-10-29T20:05:28false133022703, 138721851352364188125160closedClosedOSENew Filter widget buttons. <img width="535" src="https://api.zenhub.com/attachedFiles/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBeGZCQ3c9PSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--c3a2c86fc47fe29f82edb2c9e87c88fe7da91159/image.png" alt="image.png" /> Graphical user interface, application AI-generated content may be incorrect. AULCC Conflict Function: Blueprint outline Street Event, Expired Street Event, Special Event, Expired Special Event, UCC, Active RW & Pending RW, Active EX and Pending EX. With (500 ft buffer zone) <img width="192" src="https://api.zenhub.com/attachedFiles/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBeGJCQ3c9PSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--6b2c7c69046167b1461ee5211b90fe696688e445/image.png" alt="image.png" /> Event Conflict Function: Construction Barricade with solid fill Street Event, Expired Street Event, Special Event, Expired Special Event, UCC Permits, Active RW & Pending RW, Active EX and Pending EX, Active & Pending Driveway Sidewalk. {Living streets active and Pending locations} With (500 ft buffer zone) <img width="192" src="https://api.zenhub.com/attachedFiles/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBeFhCQ3c9PSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--18b879eef8510ac4ddfa5473fe582c38eb0c072d/image.png" alt="image.png" /> Parking Conflict Function: Monster Truck outline Active Parking Permits Current, Parking spaces, parking zones, Pay stations, (any parking data really). Planners will pinpoint a location on the map and need to see all data related to parking at location. With (100-foot Buffer zone?) <img width="192" src="https://api.zenhub.com/attachedFiles/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBeFRCQ3c9PSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--919fb0df391180c6f96be69ec17a50c8d422f977/image.png" alt="image.png" /> Film Conflict Function: Film strip outline Active & pending RW, Active and pending EX, Active & Pending Film, Active & Pending Street Event, Active & Pending Special Event. <img width="192" src="https://api.zenhub.com/attachedFiles/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBeFBCQ3c9PSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--995d1c8a79c7a4edfda180e35c227f5da587ed6d/image.png" alt="image.png" /> Living Street Function: Active & Pending Living Streets, Street Event, Expired Street Event, Special Event, Expired special event, Active & pending RW, Active & Pending EX, UCC Permits. <img width="83" src="https://api.zenhub.com/attachedFiles/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBeExCQ3c9PSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--5108f65d0ddc3de14d88e8e630f12d30bcffda02/image.png" alt="image.png" /> Workgroup: OSE, Team: Geo, Type: GIS Web Application2025-10-16T21:58:122025-12-01T23:04:372025-12-01T23:04:37false114594205352358404925159closedClosedTPWUpdate Experience Builder TPW Web App Conversion Template with all of the newer COA Branding Guide colors and Logos. https://experience.arcgis.com/template/4a68ffae931c4121a56ffa73b140bc98 Team: Geo, Workgroup: TPW, Type: GIS Web Application, Project: City Brand Application2025-10-16T21:32:292025-10-16T21:36:402025-10-16T21:36:40false114594205352347077925158closedClosedUrban ForestrySend Urban Forestry inspectors weekly proactive inspections report via Teams - [x] Thursday afternoon/Friday morning - Pull inspector report from from the ArcPro `Master_Forestry_Routine_Tasks` Project - G:\ATD\ATD_GIS\DTS_GIS_Workgroup_Support\DTS_Forestry\Master_Forestry_Routine_Tasks - [x] From sidewalk inspections map, pull 2nd and 3rd inspection tables for each inspector separately - [x] Copy table and paste into excel - then copy again - [x] Paste into Teams chat with each inspector separately 🎉 🎉 🎉 Team: Geo, Type: Reports, Workgroup: Urban Forestry2025-10-16T20:49:372025-10-16T21:07:592025-10-16T21:07:59false142338538, 159822635349977998325060closedClosedTPWTOWNVIEW,. ELMO, BEN WHITE ## Device & User Information (first name and last initial, no last names) ## What's the problem? The logo needs to be changed on the dashboards. ## What did you do to resolve the issue I submitted ticket to Reach Case #124445 Team: Tech Services, Workgroup: TPW, Type: Hardware Support2025-10-09T16:10:522025-10-17T16:54:242025-10-17T16:54:24false133022703352326042525157closedClosedDTS > What application are you using? ArcGIS > Describe the problem. Update Rod Closure Maps for the following UT Football Games: UT vs. Vanderbilt (ROW 13556725) Closures start @ 11:30 to end of game UT vs. Arkansas (ROW 13601292) Closure start TBA till end of game UT vs. Texas A&M (ROW 13601442) Closure start at 7pm till end of game > How soon do you need this? Soon — Within a week > Is there anything else we should know? 10/23 > Requested By Michael L. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/68f149817a3ef502f16763cc/scd_apv_utvssanjosestate_20250709.pdf) (233.63kb) Request ID: DTS25-128760 Workgroup: DTS, Type: Map Request, Team: Geo2025-10-16T19:39:092025-10-21T22:41:312025-10-21T22:41:31false114594205352326038125156closedClosedAMD > What application are you using? AMD Data Tracker > Describe the problem. Need to add three fields to the PM form under the cabinet details portion that will be needed for both Contractors and AMD employees, The three fields are 1. CCTV present with a Y/N radial button 2. CCTV working with a Y/N radial button 3. CCTCV IP address with a open field txt box to record the IP > Describe the outcome you'd like to see when this feature is implemented. Will have a place on the PM form to report the CCTV status and IP address. > Describe any workarounds you currently have in place or alternative solutions you've considered. No current workarounds > Is there anything else we should know? 10/20/25 if possible since that's when EARTC will begin doing PMs for this FY. > Requested By Jorge G. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/68f14926e15eac02e35802ea/image.jfif) (4.54mb) Request ID: DTS25-128755 Workgroup: AMD, Team: Apps, Type: Enhancement, Product: AMD Data Tracker2025-10-16T19:39:082026-01-14T15:56:292026-01-16T22:00:57false100615928352324030325155closedClosedSBO > What application are you using? Maximo > Describe the problem. New Report. Maximo (desktop) is not working. Program is loading/spinning for longer than 30 minutes. Please see attached. > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? As soon as possible, please, it is a critical for Austin Street and Bridge Operations Dispatch. > Requested By Monika S. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/68f147a8f7b1ca0301aa4613/screenshot20251016142324.jpg) (236.15kb) Request ID: DTS25-128750 Type: IT Support, Impact: 1-Severe, Product: Maximo, Team: Maximo, Workgroup: SBO2025-10-16T19:33:092025-10-16T19:45:172025-10-16T19:45:17false133040608352316421825154closedClosedROW > What application are you using? ArcGIS > Describe the problem. RSN 13591804 is not showing up in ROWPACT. It is an EX folder in an internet pending status and doesn't show in the search by RSN function or the ROWPermits layer. > How soon do you need this? Soon — Within a week > Requested By Russell B. Request ID: DTS25-128745 Workgroup: ROW, Type: Data, Team: Geo2025-10-16T19:06:112025-10-22T18:13:262025-10-22T18:13:27false114594205352294422925153closedClosedCSDUsername: Device Serial Number: L2YXPGPKQW Profile: OCE Location: BEN WHITE -------------------Before doing anything ensure that both the device and case are labeled---------------------- Send message "We need to migrate your Apple devices to a new system, which will require a factory reset. Please make sure to back up your data beforehand. When would be a convenient time next week for you to turn in one of your devices?" Steps to move the Device from Airwatch to Intune: 1. Send a ticket to CTM to have Device created in Intune include Serial number and Profile 2. unenroll the Device from airwatch . Log into Airwatch and look the device up (it might be under TPW, ATD, PWD, CIO) 3. Under more actions tab select "Enterprise Wipe" ensure that the "Prevent reenrollment" is checked (The city apps should disappear) 4. reset the device A,. Place one of the ipads used to mirror the client ipad next to the client ipad B. Follow the prompts t if it asks you to log in again the device is still in Airwatch C. One the device is set up have the user log into company portal. Type: Operations, Type: Mobile Device Support (MDM), Workgroup: CSD, Team: Tech Services2025-10-16T18:03:532025-12-26T17:10:142025-12-26T17:10:14true133022703352281020825152openUrban Forestry > Describe the problem. Good morning, I wanted to submit a request to discuss the potential to develop a request intake form for ATPW Forestry team to receive interdepartmental requests. The current process is a multitude of email intake from various departments/entities that make it more difficult to track. > Describe the solution you have in mind. A submission form similar to this one that would route to the appropriate contact with Forestry based on nature of issue/area of town. > How will we know that our solution is successful? A more well rounded method of receiving, tracking and reporting the various requests Forestry is tasked with currently and in the near future. > Users TPW Forestry leadership team > Sponsorship Kirk Scanlon > Which Strategic Direction 2023 “Mobility” indicators would this new application impact? ['System efficiency and congestion'] > Which Austin Strategic Mobility Plan goals would this new application support? ['Health & Safety — Protect Austinites by lowering the risk of travel-related injury and promoting public health.'] > Describe the outcome you'd like to see when this feature is implemented. A more well rounded method of receiving, tracking and reporting the various requests Forestry is tasked with currently and in the near future. > Describe any workarounds you currently have in place or alternative solutions you've considered. Currently we need to generate work orders in maximo for most emailed request and it's easy for there to be inconsistencies with tracking. > How have other divisions/departments/cities addressed similar challenges? I believe this is similar to how DTS has managed the multitude of requests with this submission form. > Requested By Shane K. Request ID: DTS25-128740 Type: Feature, Team: Apps, Workgroup: Urban Forestry, Product: Urban Forestry2025-10-16T17:24:152026-05-13T14:56:23true61209591352278641325151openTDS > What application are you using? Transportation Development Services Portal > Describe the problem. Pre-development assessment module in KNACK and/or AMANDA. We can scope it out through a meeting based on what we're using and what options we have through KNACK and AMANDA. > Describe the outcome you'd like to see when this feature is implemented. Our team will be able to work more efficiently and provide more customer-friendly service > Describe any workarounds you currently have in place or alternative solutions you've considered. Our team is currently using the AMANDA GF folder, but there are certain challenges. > Requested By Matiur R., Bryan G. Request ID: DTS25-128735 Team: Apps, Need: 2-Should Have, Type: Enhancement, Workgroup: TDS, Product: TDS Portal2025-10-16T17:18:072026-05-05T20:17:19false49930868, 67915167352230526325149closedClosedROW### Bug: MCR not populating new review attempt result/comments for UC folder (CDS Review Process 51093) > What application are you using? AMANDA > Describe the problem. ### Description: CDS reported a bug with the feature deployed under #10563. On the UC folder under the CDS Review (51093) Process, when adding a new "Midcycle Review Attempt", the system creates a new review; however, the new review attempt result and comments are not populating in the MCR. It’s currently unknown if this issue is also occurring in other UC folder process reviews. Please investigate, as the acceptance criteria in #10563 stated: > “Update the MCR to pick the correct (newest) comment doc in this scenario, instead of the 1st one saved.” ### Example: RSN 13589917 ### Steps to Reproduce: 1. Navigate to a UC folder under the CDS Review (51093) Process. 2. Add a new “Midcycle Review Attempt.” 3. Note that a new review is created. 4. Enter the new attempt result in the new review and save. 5. Open the MCR and observe that the new review attempt’s result and comments are not populated. ### Actual Result: The MCR does not display the new review attempt’s result or comments. ### Expected Result: The MCR should reference and display the latest review attempt’s result and comments, not the first saved. ### Action Needed: Investigate and fix the issue so the MCR consistently pulls the newest comment document across all applicable UC folder process reviews. > Website Address https://amanda.austintexas.gov/backoffice/core/home.zhtml Internet Browser: Chrome > Requested By Russell B. Request ID: DTS25-128730 Workgroup: ROW, Type: Bug Report, Impact: 2-Major, Product: AMANDA, Provider: LaunchIT, Team: AMANDA2025-10-16T15:03:092025-10-29T16:30:272026-02-25T17:11:12false33665701, 51680715, 63309637352197782125148closedClosedSMD > What application are you using? Other / Not sure > Describe the problem. Requesting an AVAYA phone to be placed in a cubicle. Requesting JB Strange > How soon do you need this? Flexible — An extended timeline is OK > Requested By Areli C. Request ID: DTS25-128725 Workgroup: SMD, Team: Tech Services, Type: Hardware Support2025-10-16T13:48:092025-10-16T15:49:072026-01-16T00:37:23false133022703352188649325147closedClosedSBO > What application are you using? Other / Not sure > Describe the problem. I am requesting a mobile wifi > How soon do you need this? Soon — Within a week > Is there anything else we should know? I work remotely and need a reliable connection to internet in order to complete my work. > Requested By Stephen R. Request ID: DTS25-128720 Workgroup: SBO, Team: Tech Services, Type: Hardware Support2025-10-16T13:24:132025-10-23T14:49:512025-10-23T14:49:51false68443907, 133022703352183895825146closedClosedSBO > What application are you using? Other / Not sure > Describe the problem. adjustable desk switch damaged. > How soon do you need this? Soon — Within a week > Requested By Richard B. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/68f0ee813f564302ee3e599d/20251016_080501.jpg) (2.35mb) Request ID: DTS25-128715 Workgroup: SBO, Team: Tech Services, Type: Hardware Support2025-10-16T13:12:122025-10-16T14:59:372025-10-16T15:57:38false49591623352181614725145closedClosedSBO > What application are you using? Other / Not sure > Describe the problem. Computer is not communicating with printer. > How soon do you need this? Soon — Within a week > Requested By Richard B. Request ID: DTS25-128710 Type: IT Support, Type: Other, Workgroup: SBO, Team: Tech Services2025-10-16T13:06:182025-10-22T16:36:382025-10-22T16:36:38false68443907, 133022703351962141625144closedClosedSBO > What application are you using? Maximo > Describe the problem. I'm requesting a Job Plan. My name is Lionel C. , I work in Utilities and Structures, Unit #8000. My Superintendent is Brad K. Labor: Employee Name and EIN; --> (See hidden Field) Materials: Item Number and Description; 1022- Pine 12ft. 2X4, 1024- Redwood, 1027- Boot Expansion 3/4 inch, 1035- Dowel 1/2 inch 2 ft., 1098- Wire Mesh 10 GA 6X6X4 Ft. wide, 1123- Volumetric truck Tools: Truck Numbers and Description; 14B764-Pickup Truck,15Q973-Platform Truck, 15F003- Volumetric Truck, 22Q927- Platform Truck, 14F924-Mini Excavator, 14F922 Mini Excavator, 25G482 12-yard Dump Truck, 15P992-Service Truck, 24K489-Trailer Utility, 10G778-12 Yard Dump Truck,15G932 12 Yard Dump Truck, 12Q973-Platform Truck, 15K959- Medium Haul Trailer, > How soon do you need this? Soon — Within a week > Is there anything else we should know? I need this done to help me complete Maximo Work Orders faster. > Requested By Lionel C. Request ID: DTS25-128705 Type: Other, Product: Maximo, Workgroup: SBO2025-10-15T21:21:142025-10-24T14:58:262025-10-24T14:58:27false133040608351949699025143closedClosedSMS, CSD## Background [Living Streets Viability Map](https://austin.maps.arcgis.com/apps/webappviewer/index.html?id=85f5b0906088493ca2c39057b52e9fed&extent=3052120.7123%2C10036958.1486%2C3179054.0456%2C10097891.4819%2C102739) is a web app, we want to migrate it to the experience builder ## Steps - [x] Migrate map from web app to experience builder - [x] Apply new branding scheme (#25027) Team: Geo, Type: Operations, Workgroup: SMS, Workgroup: CSD, Product: Web Map / Application2025-10-15T20:38:002025-10-29T20:21:122025-10-29T20:21:12false114594205351932117625142closedClosedEmergency ManagementAfter speaking with Dave about the process for updating routes during on the EM Critical Road Treatment Operations experience builder dashboard: - Add filter to the dashboard to filter critical roads by Route ID to allow users to find the route ID, highlight all segments, and update the fields noted in #24921Type: Feature, Team: Geo, Workgroup: Emergency Management, Product: Emergency Management GIS Support2025-10-15T19:37:042025-11-06T13:45:032025-11-06T13:45:03false61209591351930949125141closedClosedSBO St Elmo ## Device & User Information (first name and last initial, no last names) Laptop & Augustine, <--Arroyo --> ## What's the problem? User having issue with his iPad where that doesn't take the documents when uploading to the workday ## What did you do to resolve the issue Have checked with the user what exactly the issue is then later tried changing the web version of documents to the pdf version, but unfortunately, I cannot be able to do it sue to the files been downloaded from email and loaded as a web version, then sent those files through email to my laptop and helped the user editing the files individually, then resent the files uploaded in work day. Hence it was working well and user was happy!Type: IT Support, Type: Mobile Device Support (MDM), Workgroup: SBO, Team: Tech Services, Type: Hardware Support2025-10-15T19:32:312025-10-15T19:32:522026-01-16T00:52:01false133022703351927895125140closedClosedSBO > What application are you using? Other / Not sure > Describe the problem. Note from Matt: Creating duplicate ticket for Ticket #24840 This ticket is something that Tech Services can handle. Avaya is glitching. Most of the times I am not able to disconnect from the caller. Each time when this happens, I need to refresh the screen, end task in task manager, sometimes it takes multiple minutes to do so, then refresh the screen again and open Avaya. > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? Please as soon as possible, I am providing customer service and speak with citizens on the phone throughout the day. > Requested By Monika S. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/68d59e0b1541de0321bf9d14/avaya.png) (49.43kb) Request ID: DTS25-128160 Type: IT Support, Impact: 1-Severe, Provider: ATS, Workgroup: SBO, Team: Tech Services2025-10-15T19:20:052025-10-17T18:45:542025-10-17T18:45:54false235511404351911195725139closedClosedOODRequestor Vicky A: We were part of the meeting with Austin Energy the other day regarding the RCA process and you gave a quick overview of the KNACK program that TPW uses. We were very interested in possibly using KNACK for our internal RCA process as well. Would you be available to meet with my supervisor, Heather Cooke, and myself via Teams for more questions? Demo scheduled 10/16/25 Vicky A. & Heather C. Workgroup: OOD, Team: Apps, Type: Communication, Product: Office of the Director Portal2025-10-15T18:24:092025-10-21T18:05:582025-10-21T18:05:58false21112975, 170656233351910084325138closedClosedSBOUsername: Timeclock Device Serial Number: JCYD002QHG Profile: SBO timeclock Location: KRAMER -------------------Before doing anything ensure that both the device and case are labeled---------------------- Send message "We need to migrate your Apple devices to a new system, which will require a factory reset. Please make sure to back up your data beforehand. When would be a convenient time next week for you to turn in one of your devices?" Steps to move the Device from Airwatch to Intune: 1. Send a ticket to CTM to have Device created in Intune include Serial number and Profile 2. unenroll the Device from airwatch . Log into Airwatch and look the device up (it might be under TPW, ATD, PWD, CIO) 3. Under more actions tab select "Enterprise Wipe" ensure that the "Prevent reenrollment" is checked (The city apps should disappear) 4. reset the device A,. Place one of the ipads used to mirror the client ipad next to the client ipad B. Follow the prompts t if it asks you to log in again the device is still in Airwatch C. One the device is set up have the user log into company portal. Type: Operations, Type: Mobile Device Support (MDM), Workgroup: SBO, Team: Tech Services2025-10-15T18:20:462025-11-24T18:00:302025-11-24T18:00:30false68443907, 133022703, 164183211351904843125137closedClosedOCEUsername: Arabella W Device Serial Number: DR7L7WPN9F Profile: OCE Location: KRAMER, CAMERON - 8700/8900, PDC, TOWNVIEW, RIO, OTC, TOOMEY, BOP, ST. ELMO, DALTON, BEN WHITE -------------------Before doing anything ensure that both the device and case are labeled---------------------- Send message "We need to migrate your Apple devices to a new system, which will require a factory reset. Please make sure to back up your data beforehand. When would be a convenient time next week for you to turn in one of your devices?" Steps to move the Device from Airwatch to Intune: 1. Send a ticket to CTM to have Device created in Intune include Serial number and Profile 2. unenroll the Device from airwatch . Log into Airwatch and look the device up (it might be under TPW, ATD, PWD, CIO) 3. Under more actions tab select "Enterprise Wipe" ensure that the "Prevent reenrollment" is checked (The city apps should disappear) 4. reset the device A,. Place one of the ipads used to mirror the client ipad next to the client ipad B. Follow the prompts t if it asks you to log in again the device is still in Airwatch C. One the device is set up have the user log into company portal. Type: Operations, Type: Mobile Device Support (MDM), Workgroup: OCE, Team: Tech Services2025-10-15T18:01:502025-11-20T17:14:522025-11-20T17:14:52false133022703351903423025136closedClosedTPW St Elmo ## Device & User Information (first name and last initial, no last names) power/ Extension cord & Tyler, S ## What's the problem? Team needs extensions for carnival events, or the power supply ## What did you do to resolve the issue Have deployed one and asked for one more extension, informed them that would need to be returned back once used.Team: Tech Services, Workgroup: TPW2025-10-15T17:56:432025-10-15T19:35:522026-01-16T00:51:19false133022703351894605825135closedClosedOCEUsername: , Robert F Device Serial Number: PV9CD4W9NL Profile: OCE Location: BEN WHITE -------------------Before doing anything ensure that both the device and case are labeled---------------------- Send message "We need to migrate your Apple devices to a new system, which will require a factory reset. Please make sure to back up your data beforehand. When would be a convenient time next week for you to turn in one of your devices?" Steps to move the Device from Airwatch to Intune: 1. Send a ticket to CTM to have Device created in Intune include Serial number and Profile 2. unenroll the Device from airwatch . Log into Airwatch and look the device up (it might be under TPW, ATD, PWD, CIO) 3. Under more actions tab select "Enterprise Wipe" ensure that the "Prevent reenrollment" is checked (The city apps should disappear) 4. reset the device A,. Place one of the ipads used to mirror the client ipad next to the client ipad B. Follow the prompts t if it asks you to log in again the device is still in Airwatch C. One the device is set up have the user log into company portal. Type: Operations, Type: Mobile Device Support (MDM), Workgroup: OCE, Team: Tech Services2025-10-15T17:26:402025-11-14T17:45:552025-11-14T17:45:55false133022703351105204825103closedClosedTPW St Elmo ## Device & User Information (first name and last initial, no last names) Laptop & Leticia, S ## What's the problem? User having issue with internet nowt working, need to look at it ## What did you do to resolve the issue Have checked and seems to be like a network connectivity just waited and tested then later after a while it worked. Type: IT Support, Team: Tech Services, Workgroup: TPW2025-10-13T18:25:242025-10-13T18:25:432026-01-16T00:41:00false133022703351888795125134closedClosedDTSUsername: Device Serial Number: R52R5086EMD Profile: Location: , BEN WHITE -------------------Before doing anything ensure that both the device and case are labeled---------------------- Send message "We need to migrate your Apple devices to a new system, which will require a factory reset. Please make sure to back up your data beforehand. When would be a convenient time next week for you to turn in one of your devices?" Steps to move the Device from Airwatch to Intune: 1. Send a ticket to CTM to have Device created in Intune include Serial number and Profile 2. unenroll the Device from airwatch . Log into Airwatch and look the device up (it might be under TPW, ATD, PWD, CIO) 3. Under more actions tab select "Enterprise Wipe" ensure that the "Prevent reenrollment" is checked (The city apps should disappear) 4. reset the device A,. Place one of the ipads used to mirror the client ipad next to the client ipad B. Follow the prompts t if it asks you to log in again the device is still in Airwatch C. One the device is set up have the user log into company portal. Workgroup: DTS, Type: Operations, Type: Mobile Device Support (MDM), Team: Tech Services2025-10-15T17:07:112026-01-16T14:33:202026-01-16T14:33:20false133022703351868104425133closedClosedDTS > What application are you using? ArcGIS > Describe the problem. Turkey Trot Road Closure Map. > How soon do you need this? Flexible — An extended timeline is OK > Is there anything else we should know? Within 2 weeks. > Requested By Michael L. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/68efc5a83bf69a02e19ec4ea/scd_turkeytrot_20250725.pdf) (309.83kb) Request ID: DTS25-128700 Workgroup: DTS, Type: Map Request, Team: Geo2025-10-15T16:03:072025-10-29T14:20:442025-10-29T14:20:44false114594205, 188904275351867091825132closedClosedDTS > What application are you using? ArcGIS > Describe the problem. Texas Bookfest Road Closure map. > How soon do you need this? Soon — Within a week > Requested By Michael L. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/68efc50e11d9960319209547/tcp_draft_bookfest_20251008.pdf) (3.04mb) Request ID: DTS25-128695 Workgroup: DTS, Type: Map Request, Team: Geo2025-10-15T16:00:342025-10-21T21:13:272025-10-21T21:13:27false114594205, 188904275351851622325131closedClosedTDS### BUG: On TDR, when the user uses the 'Adjust Due Date' feature/button, the system is not updating updating the corresponding review task deadlines. `TDS's No. 1 Portal Priority as of Nov 2025` <img width="1528" height="642" alt="Image" src="https://github.com/user-attachments/assets/a66634a8-51b2-4bd9-ae24-31e7e6604efa" /> ---- > What application are you using? Transportation Development Services Portal > Describe the problem. I would like the cycle due date in the Reviewer Task Record section to automatically update whenever case managers adjust the cycle due date to account for weekends. > Describe the outcome you'd like to see when this feature is implemented. I would like the cycle due date in the Reviewer Task Record section to automatically update whenever case managers adjust the cycle due date to account for weekends. > Describe any workarounds you currently have in place or alternative solutions you've considered. Currently, I have to manually delete and recreate tasks for the reviewers, which is time-consuming and inefficient. > Is there anything else we should know? ASAP — I currently use KNACK for project requirement traceability, but when reviewers send their comments via email, it disrupts the overall functionality of the system. > Requested By Juan C. Request ID: DTS25-128690 Type: Bug Report, Team: Apps, Need: 1-Must Have, Workgroup: TDS, Product: TDS Portal2025-10-15T15:18:102025-12-18T19:19:242025-12-18T19:19:24false49930868, 67915167351851616425130closedClosedCSD > What application are you using? Street Banner Program Portal > Describe the problem. Location # 37: 126 W. Oltorf St is out of service and it's not on the out-of-service list Also, is there a way to delete all the out-of-service locations from the map Over the street? It's confusing to see them and I think they should not be there since they are out-of-service it's confusing when looking for other options for customers and myself. > Is there anything else we should know? Please add this location to the out-of-service list and maybe delete all of the out-of-service locations from the interactive map. It's confusing to the customer and myself when looking for nearby locations. Example: location # 32 & # 37 are nearby and location # 37 is out-of-service and it's not even on the out-of-service list. I attached the map. > Requested By Claudia P. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/68efbac4d7e8a102f40241b7/dtsticketwithotsmap.docx) (455.69kb) Request ID: DTS25-128685 Type: Bug Report, Impact: 3-Minor, Team: Geo, Product: Street Banner Program Portal, Workgroup: CSD2025-10-15T15:18:092025-10-15T21:08:492025-10-15T21:08:49false7612723351847317625129closedClosedAMDAdd `Action Taken` field to Close Work Order form in AMD Data Tracker - [x] Add `Action Taken` field to [Close Work Order](https://builder.knack.com/atd/amd/pages/scene_435) form for signal technician work orders - [x] show field only if the work order is associated to a CSR - [x] Add description that notes: **This will be published to 311 CSR System, 311 agents and the public can read this** Complete in test first! Workgroup: AMD, Team: Apps, Type: Enhancement, Product: AMD Data Tracker2025-10-15T15:06:172025-12-29T17:22:212025-12-29T17:22:21false67915167351512908525121closedClosedSBO St ELMO ## Device & User Information (first name and last initial, no last names) Monitors/ Keyboards/ Mouse and Gilda, P ## What's the problem? Need to setup the complete back tree house room and give access to the monitors, setup workstations etc. ## What did you do to resolve the issue Have setup around 4 working stations, with keyboard and mouse, docking setup has been made. Connected to ethernets and figured out power supply as well. Need to get few missing items and make sure everything is placed accordingly. Then do a test of the setup made, then it should be good to use.Type: IT Support, Workgroup: SBO, Team: Tech Services, Type: Hardware Support2025-10-14T19:07:032025-10-16T14:31:202026-01-16T00:51:18false133022703138818107210319closedClosedTPWTeam: Dev, Need: 2-Should Have, Type: Enhancement, Product: Moped, Project: Moped v2.0, Workgroup: TPW2022-09-27T18:21:442022-10-05T21:21:112025-05-13T22:58:30false14793120351812865625128closedClosedAMD > What application are you using? AMD Data Tracker > Describe the problem. On inspectors WRK, the pull down menu of Moped projects is just bringing the Moped "primary name" can you bring the full name field. AMD has been adding "AMD" to secondary name to easily sort between project with similar name. Thanks. > Describe the outcome you'd like to see when this feature is implemented. Easier for inspectors to link projects. > Describe any workarounds you currently have in place or alternative solutions you've considered. Just takes longer to search for correct Moped project > Requested By Ivonne N. Request ID: DTS25-128680 **In Scope** - Christina and Diana will [add secondary name field in Data Tracker's `projects` table and in a test copy for development](https://github.com/cityofaustin/atd-data-tech/issues/25675) - The searchable calculated field in the Knack table will also be updated to include the secondary name - Update `data-tracker-sync` ETL to include the new secondary name field and [test with the local testing steps on a test copy of Data Tracker](https://github.com/cityofaustin/atd-moped/tree/main/moped-etl/data-tracker-sync#set-up-the-environment-file-for-local-testing) - Test [backfilling the new column on a test copy of Data Tracker](https://github.com/cityofaustin/atd-moped/tree/main/moped-etl/data-tracker-sync#backfilling-a-new-column) - Coordinate with Mike on the production backfill / ETL update releaseWorkgroup: AMD, Team: Dev, Team: Apps, Type: Enhancement, Product: Moped, Product: AMD Data Tracker2025-10-15T13:45:292025-12-23T18:14:432025-12-23T18:14:43false12474808351794513525127closedClosedROW --- ### Acceptance Criteria - The AC provided applies to DS folders only - ROW team is reporting that in RSN 13447525, the user performed Reactivate attempt in ROW Admin Process and then manually changed the expiration date. - This folder did not expire as part of the regular batch job that should expire DS folders based on expiration date. Screenshot below <img width="1502" src="https://api.zenhub.com/attachedFiles/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBMjdnQ3c9PSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--e193372389b89b7f74c43f61ccfdc1ee81ca6238/image.png" alt="image.png" /> --- ### Change Management - 10/28/25 - Vish - Updated initial AC --- > What application are you using? AMANDA > Describe the problem. ## Title: DS Permit Folders Not Expiring After Reactivation via ROW Admin Process & Hard Expiration Date Change ## Description: DS permit folders do not automatically expire when their updated expiration date passes after being reactivated through the ROW Admin Process and a hard status change to the expiration date. During this process, staff perform a Reactivate attempt on the ROW Admin process to return the status to Active and then apply a hard date change to extend the expiration date. However, once the new expiration date is reached, the permit remains Active instead of expiring. ## Requested Solution: Implement a solution that ensures DS permit statuses automatically align with their expiration dates, even after reactivation through the ROW Admin Process, and hard date change on the expiration date. > How soon do you need this? Soon — Within a week > Requested By Russell B. Request ID: DTS25-128675 Workgroup: ROW, Type: Bug Report, Impact: 2-Major, Product: AMANDA, Provider: LaunchIT, Team: AMANDA2025-10-15T13:00:492025-12-05T21:01:202025-12-05T21:01:20false33665701, 44907715, 63309637351786423025126closedClosedAMD > What application are you using? Other / Not sure > Describe the problem. I am not able to connect to my two other monitors. They were working fine then all of a suddden they stopped working. > How soon do you need this? Urgently — Critical that this is addressed today > Requested By David B. Request ID: DTS25-128670 Workgroup: AMD, Type: IT Support, Impact: 1-Severe, Team: Tech Services2025-10-15T12:42:122025-10-15T18:23:062025-10-15T18:23:06false68443907351563162825125closedClosedAMD > What application are you using? AMD Data Tracker > Describe the problem. Can you please delete WRK25-304770? It was just an example for show. Thank you. > How soon do you need this? Urgently — Critical that this is addressed today > Requested By David H. Request ID: DTS25-128665 Workgroup: AMD, Type: Other, Impact: 1-Severe, Team: Apps, Product: AMD Data Tracker2025-10-14T21:54:092025-10-15T16:13:522025-10-15T16:13:52false21112975351556647625124closedClosedSBOA new authoritative bridge data has been established with the inclusion for EM fields. A new layer from that new authoritative source needs to be created to show just the subset of EM bridges. Type: Data, Team: Geo, Workgroup: SBO2025-10-14T21:27:242025-10-15T21:21:302025-10-15T21:21:30false80716478351550294325123closedClosedAMD > What application are you using? AMD Data Tracker > Describe the problem. I do not have access to this knack and I need access to complete a data project. https://atd.knack.com/amd#work-orders/work-order-reports/ > How soon do you need this? Soon — Within a week > Is there anything else we should know? I am producing a PowerBI dashboard and cannot finish without this data > Requested By Rachel C. Request ID: DTS25-128660 Workgroup: AMD, Type: IT Support, Team: Apps, Product: AMD Data Tracker2025-10-14T21:06:152025-10-15T15:58:122025-10-15T15:58:12false21112975351513445625122openTED > Describe the problem. I need a better tracking system for streets coming in for data collection for the Speed Management program. Currently we have three different spreadsheets we need to reference when looking for information. > Describe the solution you have in mind. Knack with the ability to track, add scores, upload data files, and feed to a map. > How will we know that our solution is successful? More efficient data tracking and understanding for TED. > Users TED, possibly other ATPW divisions. > Sponsorship Shelby S will oversee, Eric B is supportive. > Which Strategic Direction 2023 “Mobility” indicators would this new application impact? ['Safety'] > Which Austin Strategic Mobility Plan goals would this new application support? ['Health & Safety — Protect Austinites by lowering the risk of travel-related injury and promoting public health.'] > Describe any workarounds you currently have in place or alternative solutions you've considered. No workarounds. > How have other divisions/departments/cities addressed similar challenges? I'm not sure. > Requested By Shelby S. Request ID: DTS25-128655 Workgroup: TED, Type: New Application, Team: Apps2025-10-14T19:09:072026-04-01T16:11:01true61209591318556816723327closedClosed> _This issue was auto-created as part of the Zenhub sub-issues migration. It contains a part of all the sub-issues of cityofaustin/atd-data-tech#2526. For more details see [this post](https://changelog.zenhub.com/migration-of-epics-projects-to-sub-issues-313645)._2025-06-28T23:29:012025-06-28T23:29:022025-06-28T23:29:02true351510216225120closedClosedLDE > What application are you using? Human Resources Portal > Describe the problem. A&R committee nomination. When I place Joseph has the nominee it pulls up my employee id number and title. See snippet > Is there anything else we should know? I went ahead and submitted it anyway. See snippet. It has Joesph F. but pulled up my title and employee id. > Website Address https://atd.knack.com/hr#awards-recognition/ Internet Browser: Edge > Requested By Elizabeth R. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/68ee9c9eb4328802bf9b833a/screenshot20251014135151.png) (44.12kb) Request ID: DTS25-128650 Type: Bug Report, Team: Apps, Product: Human Resources Portal, Workgroup: LDE2025-10-14T18:57:102025-10-15T20:26:482025-10-15T20:26:48false21112975, 170656233351491120525119closedClosedATSDNathan has requested new tags for Mobility Annual Plan Bikeways for 2026 and 2027. **In Scope** - Component tags (same name, type, and slug pattern as MAP Bikeways - 2025) - MAP Bikeways - 2026 - MAP Bikeways - 2027 - Project-level tag (work type is Work Plan, same slug pattern as MAP Bikeways 2025) - MAP Bikeways 2026Workgroup: ATSD, Team: Dev, Need: 1-Must Have, Type: Enhancement, Product: Moped2025-10-14T17:45:362025-10-16T18:48:132025-10-16T18:48:13false35410637351483229625118closedClosedCSD > What application are you using? Other / Not sure > Describe the problem. My Adobe seems to be freezing when I try to sign a document. I'm wondering if it needs to be updated or re-installed? Thanks! > Requested By Coleen G. Request ID: DTS25-128645 Type: Bug Report, Impact: 1-Severe, Workgroup: CSD, Team: Tech Services2025-10-14T17:18:092025-10-20T13:12:542025-10-20T13:12:54false133022703351443768925117closedClosedROW > What application are you using? Other / Not sure > Describe the problem. ROWPACT is not functioning for the entire ROW Division. > Website Address https://coacortexp.austintexas.gov/gvh/?viewer=rowpact# Internet Browser: Chrome > Requested By Russell B. Request ID: DTS25-128640 Workgroup: ROW, Type: Bug Report, Impact: 2-Major2025-10-14T15:27:072025-10-14T16:02:312025-10-14T16:03:12false49930868, 114594205351432113425116closedClosedOCEThe issue was created to cover all work involved in creating the new web application, modifications made to the data throughout the build process, and implementation of any requested features and functionality.Team: Geo, Workgroup: OCE, Type: GIS Web Application2025-10-14T14:58:142025-10-14T15:19:182025-10-14T15:19:18false80716478351424517025115closedClosedOPM > What application are you using? Other / Not sure > Describe the problem. I am part of the city's DIVE data learning cohort and my project team has selected tableau to perform our analysis. Is it possible to install this on my computer? If so - I would request someone with admin rights to help me install the free version of tableau. > How soon do you need this? Soon — Within a week > Is there anything else we should know? Ideally as soon as possible so I can work in the software but I am also able to conduct the analysis in powerbi in the meantime! > Requested By Adriana M. Request ID: DTS25-128635 Type: IT Support, Workgroup: OPM, Team: Tech Services2025-10-14T14:39:122025-10-20T13:08:222025-10-20T13:08:22false164183211351422295425114openPDD, ROW**We are publishing data housed in the ROW Portal so Austin Water can include it in their PowerBi dashboard.** `This it the EPIC` - As of the scope of work on 11/26, this request will take DTS 2 sprints to complete. ----- ### DTS Service Request: > Describe the problem. There is limited visibility into the status of Right of Way (ROW) activities such as permitting and traffic control coordination across Austin Water's Capital Improvement Program (CIP) projects. This lack of access to timely data makes it difficult for project sponsors and leadership to track progress, identify delays, and proactively manage project delivery. As a result, project timelines can be extended, communication gaps persist, and service delivery to residents is impacted. To improve transparency and decision-making, we need access to ROW Knack data to better understand where projects stand in the permitting and coordination process. > Describe the solution you have in mind. We are requesting access to the ROW Knack data, specifically the parent table (TCP Project Details) and the child folder (Submission Cycles), to support internal CIP reporting. Our goal is to integrate this data into Power BI dashboards managed by Austin Water staff, which will provide project sponsors and leadership with real-time insights into permitting and traffic control coordination. Karo Engstrom and Tracy Linder recommended making this data available through the Enterprise Data Portal (Socrata) for users with an @austintexas.gov email address. This would allow for secure, centralized access while maintaining the ability to restrict visibility further if needed. Tracy also expressed interest in accessing this data for broader use cases, which strengthens the justification for publishing it to the Enterprise Data Portal. > How will we know that our solution is successful? -Improved visibility into ROW status across CIP projects -Reduced need for manual status updates and email follow-ups -More proactive sponsor engagement and issue resolution > Users -Project Sponsors -CIP Program Manager -Austin Water analysts and reporting staff -Division Managers and Executive Leadership (via Power BI dashboards) > Sponsorship Kevin Koeller, Division Manager > Which Strategic Direction 2023 “Mobility” indicators would this new application impact? ['System efficiency and congestion'] > Which Austin Strategic Mobility Plan goals would this new application support? ['Sustainability — Promote integrated designs and quality additions to the built environment while reducing impacts and promoting efficient use of public resources.', 'Innovation — Draw inspiration from forward-looking cities around the world, change the way we think about what’s possible, and set an example for the rest of the country.'] > Describe any workarounds you currently have in place or alternative solutions you've considered. We rely on manual updates, email communications, and static reports to track ROW status. These methods are time-consuming, inconsistent, and do not provide the level of detail or timeliness needed for effective project management. We’ve considered requesting individual updates from staff, but this is not scalable across the 250+ CIP portfolio. > Is there anything else we should know? We would like access by early Q1 2026 to allow us to build and test the dashboard in time for leadership review. > How have other divisions/departments/cities addressed similar challenges? Jacksonville, Florida: The city partnered with Microsoft to create a unified data platform using Microsoft Azure and Power BI. The project successfully integrated disparate data sources, allowing for real-time visibility into government operations for both officials and residents. "To turn this vision into reality, the city launched the variety of “transparency dashboards”—centralized, data-driven platforms powered by Microsoft Azure and Power BI. These dashboards allow residents to track everything from service requests, permitting, and infrastructure projects to emergency response times, public health data, city budget allocations, and literacy programs." https://www.microsoft.com/en/customers/story/23520-city-of-jacksonville-azure#:~:text=Jacksonville%2C%20in%20partnership%20with%20Microsoft,real%2Dtime%20insights%20across%20departments. > Requested By Jennie S. Request ID: DTS25-128630 Workgroup: ROW, Type: New Application, Type: Data, Product: AMANDA, Product: ROW Portal, Workgroup: PDD, Team: Data Science2025-10-14T14:33:122026-03-13T17:07:58true49930868351386528825113closedClosedPavement Operations > Describe the problem. I need Port#220 for a second internet connection in my new office PWD 2.13 here at St. Elmo. > Describe the solution you have in mind. Turn on the 220-internet connection or get a splitter off of the one connection > How will we know that our solution is successful? Internet > Users Fred Cleveland > Sponsorship N/A > Which Strategic Direction 2023 “Mobility” indicators would this new application impact? ['System efficiency and congestion'] > Which Austin Strategic Mobility Plan goals would this new application support? ['None'] > Describe any workarounds you currently have in place or alternative solutions you've considered. N/A > Is there anything else we should know? ASAP > How have other divisions/departments/cities addressed similar challenges? Go to IT room and connect internet > Requested By Fred C. Request ID: DTS25-128625 Type: New Application, Workgroup: Pavement Operations, Team: Tech Services2025-10-14T13:09:082025-10-20T14:29:292025-10-20T14:29:29false68443907, 133022703, 138721851351152956325112openMobility Services## Background We decided we want to prototype a text field formula concepts to generate the Op Auth Certificate Letter. ## Workflow Diagram [Link to Miro Board ](https://miro.com/app/board/uXjVNj7uM5A=/?moveToWidget=3458764639915380971&cot=14) <img width="1016" height="670" alt="Image" src="https://github.com/user-attachments/assets/244205dc-9064-431a-9a79-9f253b6d1840" /> ## Example of the Operating Authority Certificate Letter - [Certificate Letter](https://drive.google.com/drive/folders/1HQ6DOA4CEgBIv-ZkCjytBGOP1RdAPaed) ## A/C: - [ ] Team: Apps, Workgroup: Mobility Services, Project: MSP Operating Authority2025-10-13T21:26:492026-01-16T21:58:25false7612723351106510925104closedClosedSBO St Elmo ## Device & User Information (first name and last initial, no last names) Laptop/ Monitors & Hernandez, F ## What's the problem? User says he was having issues with the monitors not displaying any screens ## What did you do to resolve the issue Checked and see that the user was not having the desktop then later updated the user that the setup has been completed and need to hook the laptop to system, the system started displaying in monitors and have setup the settingsType: IT Support, Workgroup: SBO, Team: Tech Services, Type: Hardware Support2025-10-13T18:30:252025-10-13T18:30:452026-01-16T00:51:17false133022703351150778125111openMobility Services## Background We've prototyped the document generating on a separate issue. For this issues, we want to set up reviewer actions that trigger an Approval email to applicants with links to their application details page where they can view and print their Operating Authority Approval Letter and Operating Authority Certificate. ## Trigger the Email Put something in place (button, form) that creates the trigger Generate the page & show "View [Approval Letter / Op Auth Cert] on the applicant side Send email ## Workflow Diagram [Link to Miro Board ](https://miro.com/app/board/uXjVNj7uM5A=/?moveToWidget=3458764639915380971&cot=14) <img width="1016" height="670" alt="Image" src="https://github.com/user-attachments/assets/244205dc-9064-431a-9a79-9f253b6d1840" /> ## Examples of the Approval Letter and Operating Authority Certificate - [Approval Letter](https://drive.google.com/file/d/1CcVp7kCJlm57NgaV1XsEgGydhKp6E6LD/view?usp=sharing) - [Operating Authority Certificate](https://drive.google.com/drive/folders/1HQ6DOA4CEgBIv-ZkCjytBGOP1RdAPaed) ## A/C: Team: Apps, Workgroup: Mobility Services, Project: MSP Operating Authority2025-10-13T21:16:152026-01-09T16:21:45false7612723351150583525110closedClosedSDD > What application are you using? Human Resources Portal > Describe the problem. I need access to the following SSPRs in order to do their Year-End review. - Joseph D. - Larry S. Thanks > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? by 10/17 > Requested By Cole K Request ID: DTS25-128620 Workgroup: SDD, Type: IT Support, Impact: 1-Severe, Team: Apps, Product: Human Resources Portal2025-10-13T21:15:202025-10-14T20:35:562025-10-14T20:35:56false21112975351148512925109closedClosedOSE- [x] This is the Layer list order that works best.  Any ones not in here are ok as they are.  <img width="375" src="https://api.zenhub.com/attachedFiles/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBOEt6Q3c9PSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--730d657cea82dd3009bcfd693b7c7cc5e875ad72/image.png" alt="image.png" /> - [x] Active Permit Types Order <img width="373" src="https://api.zenhub.com/attachedFiles/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBOUN6Q3c9PSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--1265b9be81404491eba4c76d3be7004c1b9fe7eb/image.png" alt="image.png" /> - [x] Capital Improvement Projects Order <img width="415" src="https://api.zenhub.com/attachedFiles/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBOUt6Q3c9PSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--fc91eb9d8c4f0ee64571245895ec3e09172c330e/image.png" alt="image.png" /> - [x] Major Construction Projects List <img width="555" src="https://api.zenhub.com/attachedFiles/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBOTJ6Q3c9PSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--00b6be4db93d18f0d2cc6e579ccca3238b3e5a54/image.png" alt="image.png" /> - [x] ATPW Activations and Data List <img width="546" src="https://api.zenhub.com/attachedFiles/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBOTZ6Q3c9PSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--7de86ee906ef37c2c4492694448d274128755fde/image.png" alt="image.png" /> - [x] Parking inventory List <img width="555" src="https://api.zenhub.com/attachedFiles/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBOSt6Q3c9PSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--43b81fc1a0e3971ea28c58ec7c78b64324f0612a/image.png" alt="image.png" /> - [x] Shared Mobility Operations List <img width="508" src="https://api.zenhub.com/attachedFiles/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBK0N6Q3c9PSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--43de8a3530704fbff23aa5e241ca17f05f3ea0a7/image.png" alt="image.png" /> - [x] ATPW Service Areas List <img width="555" src="https://api.zenhub.com/attachedFiles/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBK0d6Q3c9PSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--74b359f1bc34ccb838a1b52344c299fe04c499d4/image.png" alt="image.png" /> - [x] Conflict Layers Selection List within the _Near Me_ tool. <img width="375" src="https://api.zenhub.com/attachedFiles/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBOFN6Q3c9PSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--1b61ff2074810297eb5a1b67fa75ef70984df0a3/image.png" alt="image.png" /> -Street Event Permits -Exp. Street Event Permits -Special Event Permits -Temporary use of ROW permit -Excavation Permit -Driveway-Sidewalk Permits -Film Permits -Parking Permits -Living Streets -UCC Permits -Exp Special Event Permit -Exp Temporary use of ROW -Exp Excavation Permit -PARD -Austin Water -Watershed -Capital Delivery Services -TxDOT -Project Connect -Small Cell PermitsWorkgroup: OSE, Team: Geo, Type: GIS Web Application2025-10-13T21:06:112025-10-13T22:47:442025-10-13T22:47:44false114594205351147929625108closedClosedOSEWorkgroup: OSE, Type: Data, Team: Geo, Product: AMANDA, Type: GIS Web Application2025-10-13T21:03:512025-10-13T21:13:492025-10-13T21:13:49false114594205351139722025107closedClosedPavement Operations > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. I just had a new workstation set up at my location (Town view). The tech that installed the workstation mentioned that I could probably get a power strip to facilitate powering everything. I also need a network (Cat.5) cable to connect to the network jack. Are these available? I can pick these items up if they are available. Thank you. > How soon do you need this? Soon — Within a week > Requested By Adam R. Request ID: DTS25-128615 Type: Other, Workgroup: Pavement Operations, Team: Tech Services, Product: O3652025-10-13T20:30:272025-10-15T16:27:552025-10-15T20:04:26false68443907351138222025106closedClosedSUTD > What application are you using? Other / Not sure > Describe the problem. Per discussions with Peggy, SUTD would like to increase its licenses for Monday.com from 10 to 20. #### UPDATE 1/7/26: - SUTD would like to increase their licenses for Monday.com from 10 licenses to `23 licenses` and upgrade to the **Enterprise plan level** > How soon do you need this? Flexible — An extended timeline is OK > Requested By Anthony H. Request ID: DTS25-128610 Type: IT Support, Duplicate, Workgroup: SUTD, Team: Tech Services2025-10-13T20:24:092026-01-08T17:28:542026-01-08T17:29:00false21112975, 53838164, 68443907351106525225105closedClosedTDS### We are updating the TIA Mitigations Page, to create a 3rd mitigation table for TDM Measures. This is the EPIC. Scoping notes are [in this comment](https://github.com/cityofaustin/atd-data-tech/issues/25105#issuecomment-3582971774). --- ### DTS Service Request: > What application are you using? Transportation Development Services Portal > Describe the problem. We aim to gather new information about our Street Impact Fee (SIF) program through KNACK. This new information pertains to the Transportation Demand Management (TDM) measures each development is taking. A potential option could be to store this information through a new TDM measures table in KNACK as well as adding a new attribute in the required and recommended construction tables if those are eligible for TDM measures. We can schedule a quick meeting to scope this out. > Describe the outcome you'd like to see when this feature is implemented. TPW will have data to make more informed decisions, and our team will be able to work more efficiently. > Describe any workarounds you currently have in place or alternative solutions you've considered. We currently don't have any workaround. > Is there anything else we should know? It would be great to make this change within a week so we can populate the necessary data in KNACK and present the statistics to a regulatory committee on November 11, 2025. > Requested By Matiur R. Request ID: DTS25-128605 Team: Apps, Need: 2-Should Have, Type: Enhancement, Workgroup: TDS, Product: TDS Portal2025-10-13T18:30:282026-04-27T19:35:162026-04-27T19:35:16true49930868, 67915167134203447310046closedClosedATSDWorkgroup: ATSD, Type: Data, Team: Geo, Product: Online Bike Map2022-08-17T16:47:432022-08-23T16:11:082022-08-23T16:11:08false80716478351102950625102closedClosedSBO > What application are you using? Other / Not sure > Describe the problem. Screens are not displaying. I need a mouse and keyboard at my new space at St elmo > How soon do you need this? Soon — Within a week > Requested By David H. Request ID: DTS25-128600 Type: IT Support, Workgroup: SBO, Team: Tech Services2025-10-13T18:18:092025-10-14T00:35:502025-10-14T00:35:50false68443907, 133022703, 138721851351085285725101openTDS### We are updating the SIF folder free-form tab 'SIF Building Info' ### Acceptance Criteria 1. Update the SIF Building Info tab to match the requirements on [this spreadsheet](https://cityofaustin-my.sharepoint.com/:x:/g/personal/tracy_linder_austintexas_gov/IQCxG82sNfeWQatJFgR0Bnw4AShpCIwvr9lTAKyoxbDxaJc?e=82LQVp). 2. We will add an asterisk to the column name for all auto-calculated fields, so the user knows which columns have the feature coded to it. ## Change Management - 5/5/26: We will add an asterisk to the column name for all auto-calculated fields, so the user knows which columns have the feature coded to it. ## Tasks - [x] Final approval from TDS - [x] Review requirements with Priya - [x] Put on Deck - [ ] DEV: Configuration Change, then - [ ] DEV: Apply auto-calculations --- ### DTS SR Submittal > What application are you using? AMANDA > Describe the problem. We aim to gather new information about our Street Impact Fee (SIF) program through our AMANDA SIF folder. This new information pertains to the Transportation Demand Management (TDM) reduction of the SIF. A potential option could be to store this information in both the SIF Folder Info tab and the SIF Building Info tab. The SIF Folder Info tab might show the total TDM reduction for a development, while the SIF Building Info tab could provide more detailed breakdowns at the building level. We can schedule a quick meeting to scope this out. > Describe the outcome you'd like to see when this feature is implemented. TPW will have data to make more informed decisions, and our team will be able to work more efficiently. > Describe any workarounds you currently have in place or alternative solutions you've considered. We currently don't have any workaround. > Is there anything else we should know? It would be great to make this change within a week so we can populate the necessary data in AMANDA and present the statistics to a regulatory committee by November 11, 2025. > Requested By Matiur R. Request ID: DTS25-128595 ---- **Screenshots for example reference; do not use it for development or testing.** <img width="2034" height="546" alt="Image" src="https://github.com/user-attachments/assets/9a8388da-584f-439c-aeb9-bd5d95240c22" /> <img width="2010" height="324" alt="Image" src="https://github.com/user-attachments/assets/bd7771dc-ef8c-4b72-beea-e09fcd6924ef" /> <img width="2902" height="356" alt="Image" src="https://github.com/user-attachments/assets/94eb38c7-59a5-489a-8f0d-14f8de5ab660" />Need: 1-Must Have, Type: Enhancement, Workgroup: TDS, Product: AMANDA, Team: AMANDA, Project: SIF Dashboard PH22025-10-13T17:18:102026-05-08T20:46:40false49930868, 51717169, 63309637351081711325100closedClosedLDE### The system has the wrong CC email address on the automated distribution email on the LM folder _(on subtypes Encroachments 50682 and ROW Vacations 50684 only)_. - **Wrong (current):** [landmanagement2@austintexs.gov](mailto:landmangement2@austintexs.gov) - **Correct:** [landmanagementROW@austintexs.gov](mailto:landmanagementROW@austintexs.gov) **When the folder subtype is either 50682 or 50684, and When a user saves the attempt `COMPLETE` on folder process `Initial Distribution (51070)`, the system sends an automated email notification to the process reviewers, and should copy landmanagementROW@austintexs.gov.** _(Reported to Tracy by Christopher B. at LDE)_ ---- This image shows the 6 folder processes that landmanagementROW@austintexs.gov did get a notification email for. All others **incorrectly** went to landmanagement2. <img width="1824" height="1052" alt="Image" src="https://github.com/user-attachments/assets/ff137880-c0f2-4481-b638-347e0116e6be" />Type: Bug Report, Impact: 2-Major, Need: 1-Must Have, Product: AMANDA, Provider: LaunchIT, Status: Awaiting Response, Workgroup: LDE, Team: AMANDA2025-10-13T17:08:442025-12-02T20:22:472025-12-02T20:22:48false44907715, 49930868, 63309637351071185525099openFor example: https://github.com/cityofaustin/atd-data-tech/issues/17806 Type: Data, Product: Maximo, Team: Maximo, Project: Maximo Start Center Standardization2025-10-13T16:36:512025-12-09T14:03:51false134445095351070291625098closedClosedSUTD > What application are you using? ArcGIS > Describe the problem. Hi there, For the MAINT layer ATD_ADMIN.Urban_Trails_Network, can you please increase the character limit of the field MAINTENANCE_AGREEMENTS from 200 to 750? Thanks, Chris > How soon do you need this? Soon — Within a week > Requested By Christiane V. Request ID: DTS25-128590 Type: Data, Team: Geo, Workgroup: SUTD2025-10-13T16:33:082025-10-15T14:26:272025-10-15T15:14:41false80716478351070063925097closedClosedUrban Forestry St Elmo ## Device & User Information (first name and last initial, no last names) Phone/ Ethernet cable & Unknown ## What's the problem? kirk asked to check the desk, phone setup and working condition of monitors, if needed that needs to be setup. ## What did you do to resolve the issue I have checked the desk, make sure everything is fixed, and for big ethernet cables we have the regular size black colored one's so I have made that setup with old one and informed that is the only size we have. It's good for now, informed to let me know if anyone has any issues.Type: IT Support, Workgroup: Urban Forestry, Team: Tech Services, Type: Hardware Support2025-10-13T16:32:162025-10-13T16:32:402026-01-16T00:52:01false133022703351069598125096closedClosedHR > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. Need assistance with creating Power Automate triggers and responses for CASA nominations. > How soon do you need this? Soon — Within a week > Is there anything else we should know? Nomination polls close 10/17/2025 and ADs will need to review their portfolio nominations and select Award recipient. > Requested By Amelia M. Request ID: DTS25-128585 Workgroup: HR, Team: Apps, Type: Sharepoint2025-10-13T16:30:302025-11-20T19:04:032025-11-20T19:04:03false21112975, 170656233351068876825095closedClosed St Elmo/ Ben white ## Device & User Information (first name and last initial, no last names) Dell boxes., Shipments & Unknown ## What's the problem? Need to track the dell return boxes for the order, which was placed. ## What did you do to resolve the issue I have checked the front office and the place where usually the packages/ mails/ boxes are left, but i till didn't find it. Will make sure to check every day and hand it over to team once we receive it.Type: IT Support, Team: Tech Services2025-10-13T16:27:472025-10-17T16:21:022026-01-16T00:51:17false133022703351067261525094closedClosedUrban Forestry St Elmo ## Device & User Information (first name and last initial, no last names) iPhone & Multiple ## What's the problem? Users' needs to get the time stamp application loaded in their phone. ## What did you do to resolve the issue I have tried downloading the application through company portal, but unfortunately that doesn't work, i think the application needs to be configured in the company portal and then we can install.Type: IT Support, Type: Mobile Device Support (MDM), Workgroup: Urban Forestry, Team: Tech Services, Type: Hardware Support2025-10-13T16:21:452025-10-31T19:55:202026-01-16T00:51:16false133022703351066237425093closedClosedUrban Forestry, SBO St Elmo ## Device & User Information (first name and last initial, no last names) Printers & Gilda, P ## What's the problem? Checked with Gilda today and the move of the printers has been updated. The small printer beside the break room or the Redwater can be moved to the urban forestry side and big one needs to be moved to the other spot ## What did you do to resolve the issue Need to move the printers accordingly whenever we get time sometime this week and make sure everything is working.Type: IT Support, Workgroup: Urban Forestry, Workgroup: SBO, Team: Tech Services, Type: Hardware Support2025-10-13T16:18:152025-10-15T19:34:062026-02-12T22:02:45false13302270313172877669839closedClosedParking ServicesWorkgroup: Parking Services, Type: IT Support, Team: Geo2022-07-25T19:44:362022-08-03T18:07:162022-08-03T18:07:16false80716478351060567325092openFinance > What application are you using? Maximo > Describe the problem. My team needs access to Maximo, we will start managing Street and Bridge inventory and my team will need access to Maximo. The following need access. • Employee Name: Julio M. • Employee ID: See edit mode for #  Department: Transportation and Public Works Department  Worksite: Cameron, Dalton, Townview and Meinardus • Employee Name: Terence P. • Employee ID: See edit mode for #  Department: Transportation and Public Works Department  Worksite: Cameron, Dalton, Townview and Meinardus • Employee Name: Abigail H. • Employee ID: See edit mode for #  Department: Transportation and Public Works Department  Worksite: Cameron, Dalton, Townview and Meinardus > How soon do you need this? Soon — Within a week > Is there anything else we should know? By the end of this week, October 17, 2025 > Requested By Cesar M. Request ID: DTS25-128580 Workgroup: Finance, Type: IT Support, Product: Maximo, Team: Maximo2025-10-13T16:00:352025-12-09T14:09:40false133040608351042845325091closedClosedTDSSimilar to #23119, we are creating an EDP for SIF payment details so the dashboard users can filter by groups of time such as payment quarter/month/fiscal year. The data set should refresh daily. Three new _payment related_ data points need to be generated for each record. The field types can all be `text` - [ ] `Payment Month` - [ ] `Payment Quarter` - [ ] `Payment FY` **Example for a payment made on Oct 2, 2025:** - `Payment Month` = October - `Payment Quarter` = Q1 - `Payment FY` = 2026 Type: Data, Workgroup: TDS, Team: Data Science, Project: TDS ASMD Web App2025-10-13T15:08:082025-10-24T19:29:272025-10-29T18:03:56false30810522351042725925090closedClosedTDS### Similar to #22991, we are creating a data set for SIF payment details. **Parameters:** - Folder type = SIF - Payment is **NOT** Voided **Outputs:** - Folderrsn - ParentRSN - Primary Folder Property Address - Primary Folder Property PROPID - Primary Folder Property Roll Number - Primary Folder Property SEGM_GIS_ID (on propertyinfo) - 84011, Council Districts - 84012, SIF Districts - Payment Number - Payment Date in MM/DD/YYYY format - Payment Amount - Related bill number ---- ### Change Management **Updated on 10/15:** - Exception added to remove voided payments - 4 columns added about payments Type: Data, Workgroup: TDS, Product: AMANDA, Provider: LaunchIT, Team: AMANDA, Project: TDS ASMD Web App2025-10-13T15:07:452025-10-21T15:39:522025-10-21T15:40:50false49930868, 51717169351040419025089closedClosedUrban Forestry > What application are you using? Maximo > Describe the problem. Good morning, wondering if I could get help with several applications (Maximo, Knack etc.) not working in the Chrome Browser. Error saying I have the browser set to block cookies but in the settings it shows them enabled. Thank you, Internet Browser: Chrome > Requested By Shane K. Request ID: DTS25-128575 Impact: 3-Minor, Workgroup: Urban Forestry, Team: Tech Services2025-10-13T15:00:352025-10-13T18:10:482025-10-13T18:10:48false68443907351040412125088closedClosedTED > What application are you using? Other / Not sure > Describe the problem. Requesting access to blue beam to utilize the software. > How soon do you need this? Soon — Within a week > Requested By Gilbert B. Request ID: DTS25-128570 Workgroup: TED, Type: IT Support, Team: Tech Services2025-10-13T15:00:332025-10-15T18:16:142025-10-15T18:16:14false68443907, 133022703351039200725087closedClosedTED > What application are you using? Traffic Register > Describe the problem. Requesting a hotspot due to working in the field. > How soon do you need this? Soon — Within a week > Requested By Gilbert B. Request ID: DTS25-128565 Workgroup: TED, Type: IT Support, Team: Tech Services2025-10-13T14:57:082025-10-29T18:50:482025-10-29T18:50:48false235511404351030242825086closedClosedSMDI will be OOO from Tuesday to Friday, Oct 14th to 17th, therefore I'm creating this ticket for Monday the 13th, since I will be focusing mostly on signs QC today. This is a weekly recurring ticket for ongoing GIS QA/QC support for SMD for keeping their data up-to-date. Regular QA/QC of the sign asset GIS data, maintained by SMD. As the quantity of incoming sign asset data varies, the level of work and amount of time spent also varies. Generally, I tend to spend anywhere from 8 to 25 hours performing signs GIS QA/QC. Moreover, I have taken over for Daniel S. the task of updating and standardizing weekly appended sign asset data. I have generated automation models for generating frequently missing plaque and supplementary sign assets, and this task may take anywhere from 45 minutes to 2 hours depending on the volume of incoming data. Workgroup: SMD, Type: Data, Team: Geo, Project: DTS GIS QC Support for SMD, Product: Signs GIS QA/QC Support2025-10-13T14:30:502025-10-20T14:14:442025-10-20T14:14:44false188904275351004865825085closedClosedATSD2026 MAP tags should now be finalized in MOPED. Filters for this data need to be updated in the Charrette Map to ensure 2026 planned work is being displayed. - [x] Bikeways - MAP 2025 (MOPED); 124 -> IN PROGRESS - [x] Ped Crossings - 2025 MAP (MOPED); 60 -> 31 - [x] Signals - 2025 MAP Projects (MOPED); 32 -> 0 - [x] Transit - Enhancement Program Projects (MOPED) - 2025; 83 -> 17 - [x] Vision Zero - Major Safety (MOPED) - 2025; 146 -> 46 - [x] Vision Zero - Speed Management Projects (MOPED) - 2025; 75 -> 10 - [x] Vision Zero - Street Lighting (MOPED) - 2025; 9->6 - [x] SRTS Data from export - [x] Migrate pavement service plan to evergreen layerWorkgroup: ATSD, Team: Geo, Type: Enhancement2025-10-13T13:19:142025-10-28T19:13:012025-10-28T19:13:01false80716478350308236425074closedClosedSBO > What application are you using? Maximo > Describe the problem. I need a Maximo Account opened for Richard, he is a Crew Leader, Lionel is his supervisor and this is a New Request. > How soon do you need this? Soon — Within a week > Is there anything else we should know? I need this done soon because I have a Crew Leader that is in training to start completing Maximo Work Orders > Requested By Lionel C. Request ID: DTS25-128545 Type: IT Support, Product: Maximo, Team: Maximo, Workgroup: SBO2025-10-10T14:03:122025-10-16T19:42:502025-10-16T19:42:50false133040608350448915525084closedClosedTPWWhen we move to the funding sync from the new [Socrata EDP dataset](https://datahub.austintexas.gov/dataset/TPW-Program-and-Subprogram-by-FDU/s4mj-68pg/data_preview), we open the door to creating duplicates with legacy records that had FDUs pieced together from the fund dataset ([Socrata jega-nqf6](https://data.austintexas.gov/Transportation-and-Mobility/Transportation-Capital-Project-Financial-Codes/jega-nqf6/about_data)) and the department-unit dataset ([Socrata bgrt-2m2z](https://data.austintexas.gov/Transportation-and-Mobility/Transportation-Department-Financial-Codes/bgrt-2m2z/about_data)). The new synced records will contain up-to-date amounts and other details from eCAPRIS. To remove duplicates, we should create a script to soft-delete any matches between the `moped_proj_funding` table's `fund_dept_unit` column and the new [Socrata EDP dataset](https://datahub.austintexas.gov/dataset/TPW-Program-and-Subprogram-by-FDU/s4mj-68pg/data_preview). This script will be run the day of the eCAPRIS funding sync launch after the first successful run of the ETL creates duplicates. **In Scope** - Write a toolbox script that: 1. Match on FDU found per project 2. Copy over Source, Program, Status, and Description to preserve existing work and add amount from fund dataset linked above 3. Soft-delete old record which is replaced by one with eCAPRIS amount and will be synced in future - **What about preventing a flood of events in activity log?** - https://stackoverflow.com/questions/75076662/prevent-hasura-event-trigger-from-creating-new-pending-events - Manually turn off triggers instead of handling in migration (to avoid issues with PG role permissions) - Or is this Hasura-triggered? - Restore activity log?Team: Dev, Need: 2-Should Have, Type: Enhancement, Product: Moped, Workgroup: TPW, Project: Pull eCAPRIS Funding Data2025-10-10T20:58:142025-11-14T23:56:242026-02-24T18:27:50false350444250125083closedClosedROW ### Acceptance Criteria - The AC applies to reports in DS, EX, RW and PSM folders. List of reports provided at the end of AC. - The Permit addendum page (usually the last page in the report) needs to be updated. Screenshot of permit addendum page also provided below. - The text within the ( ) in item 1b should be updated to B. Austin 3-1-1 (512-974-2000) a minimum of three (3) business days prior to ROW closures. Be prepared to provide permit number and closure information. (See our [TCM – 8.4.1 – Notification](https://library.municode.com/tx/austin/codes/transportation_criteria_manual?nodeId=TRCRMA_S8TETRCO_8.4.0WOZO_8.4.1NO) and [Mobility Guideline 4-Provide Notification](https://www.austintexas.gov/sites/default/files/files/Transportation/Right_of_Way/MG04_Providing_Notification.pdf) for additional guidance on submitting notification to Austin 3-1-1.) <img width="1410" src="https://api.zenhub.com/attachedFiles/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBMzBDREE9PSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--85d3b37176231ec96995e6760cfb7a44fd035e98/image.png" alt="image.png" /> - Item 7 on this page needs to be updated to "ROW work must maintain ADA compliant paths at all times. Aerial elements shall not encroach on required clearances for accessible routes." <img width="821" src="https://api.zenhub.com/attachedFiles/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBNE1DREE9PSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--617eefeabae36d30c91e0c9e8040f1c2753c459f/image.png" alt="image.png" /> - the last page blurb and QR code section should read: Permittee must adhere to all applicable local, state, and federal laws and regulations, including conditions of this permit. Permittee is responsible for actions performed under this permit. Permit and applicable standard detail(s) and/or traffic control plan must remain on site at all times. Only competent persons trained in traffic control shall set traffic control devices. Notify Austin 3-1-1 - (512)974-2000 - to report lane and sidewalk closures. Notify Right of Way Management - (512)974-7828 - if conflicts exist prior to starting work. Failure to comply with permit conditions may result in penalties as provided for by law. <img width="1167" src="https://api.zenhub.com/attachedFiles/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBMFUrREE9PSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--21b8513e402016dcdc82115b4c8ad1ee5ab19e3b/image.png" alt="image.png" /> **List of Reports needing updates** **EX:** - ROW Excavation Permit (50510) **RW:** - Temporary Valet Parking (50502) - Valet Parking Permit (50504) - Valet Operator Permit (50505) - Parking Permit (50512) - Vending Permit (50503) - Temp Use Permit ROW Use (50511) **DS:** - Driveway Sidewalk Permit (50506) **PSM:** - PSM Permit Report (85008) --- ### Change Management - 11/6/25 - Vish - Updated initial AC --- > What application are you using? AMANDA > Describe the problem. We need to update the ATPW Right of Way (ROW) Permit addendum sheet. This sheet is the last page of our permit reports. The section that needs to be updated is 1. b. That section should read: "(See the Transportation Criterial Manual for additional guidance on submitting notifications to Austin 3-1-1.)" The phrase "Transportation Criterial Manual" should link to this section - https://library.municode.com/tx/austin/codes/transportation_criteria_manual?nodeId=TRCRMA_S8TETRCO_8.4.0WOZO > Describe the outcome you'd like to see when this feature is implemented. The permit conditions will be current and align with our new process. > Describe any workarounds you currently have in place or alternative solutions you've considered. No workarounds. > Is there anything else we should know? The sooner the better! > Requested By Paloma A. Request ID: DTS25-128560 Workgroup: ROW, Need: 1-Must Have, Type: Enhancement, Product: AMANDA, Provider: ATS, Provider: LaunchIT, Team: AMANDA2025-10-10T20:36:142026-01-22T14:53:582026-01-22T14:53:58false33665701, 49930868, 51717169, 63309637350440004825082openDTS[Tilly noticed that we do still have some matches for `className`](https://github.com/cityofaustin/atd-moped/pull/1692#issuecomment-3391989300) in the codebase so we can clean up when we get a chance. **In Scope** - Search codebase for `className` and remove props that are no longer used, etc. - There are some classNames that are used for icons that should stick around like `className="material-symbols-outlined"`Workgroup: DTS, Team: Dev, Need: 3-Could Have, Product: Moped, Type: Tech Debt, Type: Snackoo 🍫2025-10-10T20:18:162025-11-06T23:11:34false350427461125081closedClosedSBO > What application are you using? Other / Not sure > Describe the problem. David will need laptop for Sme training and Office work > How soon do you need this? Soon — Within a week > Requested By David V. Request ID: DTS25-128555 Workgroup: SBO, Team: Tech Services, Type: Hardware Support2025-10-10T19:33:092025-10-13T16:26:072025-10-13T16:26:07false68443907, 133022703350425945525080closedClosedROW## INC0528696 submitted to ATS (formerly CTM) ### When the user schedules the EX `Excavation Final` from the Inspections tab, the EX folder updated the folder status to FINAL and failed to schedule the inspection. This action should not impact the folder status. <img width="2116" height="934" alt="Image" src="https://github.com/user-attachments/assets/aeea3360-bdb8-4d60-ad02-4aabc39aaea5" /> **The inspection feature should be mapping to this folder process:** <img width="2420" height="862" alt="Image" src="https://github.com/user-attachments/assets/4302f57d-c755-4a80-9e5f-e7d4b6f28543" />Workgroup: ROW, Type: Bug Report, Impact: 2-Major, Product: AMANDA, Provider: ATS, Team: AMANDA2025-10-10T19:27:302025-10-16T17:25:522025-10-16T17:25:52false49930868, 63309637350368409425079closedClosedHRCheck HR new hires for previous month: https://atd.knack.com/hr#manage-accounts/ Add all regular employees to DTS Portal as Viewer Workgroup: HR, Type: IT Support, Team: Apps2025-10-10T16:38:082025-12-19T20:24:432025-12-19T20:24:55false31259724350363588325078closedClosedUrban Forestry > What application are you using? Other / Not sure > Describe the problem. I need assistance changing the contractor from Cleanscapes to Unity on WO 25-187343 (809 E 46th St) for the ticket in Knack. > How soon do you need this? Urgently — Critical that this is addressed today > Is there anything else we should know? Contractor needs corrected ticket work for this tree removal to be done. > Requested By Olivia S. Request ID: DTS25-128550 Type: IT Support, Impact: 1-Severe, Team: Apps, Workgroup: Urban Forestry2025-10-10T16:27:082025-10-10T16:43:532025-10-10T16:44:23false61209591350353248625077openROW_Create a Project Details page so that the ROW Coordinators team can manage (view and edit project details, contacts, and meeting attendance and/or comments for a specific DAPCZ project ) and track project-related information efficiently._ <img width="1101" height="1221" alt="Image" src="https://github.com/user-attachments/assets/3b2179e7-78dd-4c3f-a09c-f7e620eb9c15" /> ### PAGE HEADER: - Page Header = "DAPCZ Project Details" - Display Project Name under the Project Header in BOLD ### MEETING COMMENTS AND ATTENDANCE section: - [ ] Display a section named "Meeting Comments and Attendance" under the Project Name. - [ ] Display "Add" button under the section header to add meeting attendance and comments. - [ ] Search and Filters: - Show keyword search text field labeled "Search by Keyword" - Show a button labeled "Search" - Display 'Add Filters' button to enable additional filtering options for all columns in the table - Default the filter to "Attendance Date is During the previous 6 rolling months" <img width="1911" height="512" alt="Image" src="https://github.com/user-attachments/assets/f94efcf2-ae87-4678-bc3b-428ffd7b1111" /> - [ ] Display an Export button that when clicked will allow to export the table into the following formats. <img width="566" height="233" alt="Image" src="https://github.com/user-attachments/assets/8b8a0a5b-1490-4a7a-ad87-4133ab8786ed" /> - [ ] Display a meetings table with the following columns . - DAPCZ Meeting Date: Displays date and time of the meeting (e.g., 10/18/2025 10:00 AM). - Attendance: Indicates if the meeting was attended by a project representative. - Color code the attendance: No Color = comments only and Attendance not taken, Green = Present, Red = Absent - Meeting Comments: Notes or updates regarding the specific meeting. - Attended By: Full name of the person attending the meeting. - Edit column: Displays Edit option that when clicked shows Edit screen to edit the above values - [ ] Default sort on the table must be by Meeting Date showing latest at the top. ### ADD button: - [ ] Display an Add button to add the attendance. ### PROJECT INFORMATION SECTION - [ ] Display a section named "Project Information" under the Meeting Comments and Attendance section. - [ ] Display Edit button next to the section label. - [ ] Under the section label, display the following project details and their corresponding values 1. DAPCZ Status 2. ABC# 3. Project Description 4. Site Contact 5. Project Owner 6. Start Date 7. Project Duration 8. Project Status 9. RSN# 10. Location 11. Other Location: ### MAP - [ ] Display a Location Map next to the project details as shown in the mockup. - The map must show the project’s geographic location with map marker aligning with the project’s address. - Display the location under the map as a hyperlink leading to google maps. ### SITE CONTACT section: - [ ] Display a section named "SITE CONTACT" under the Meeting Comments and Attendance section. - [ ] Display a table with the following columns . - Contact Name - Phone - Email - [ ] Contact email must be a clickable mailto link. - [ ] Default Sort = Contact Name (A-Z) ### DATE INFORMATION AND METRICS section: - [ ] Display Date Information and Metrics section the bottom of the page. - [ ] Show the following details and their corresponding values. 1. Created By: Display the name of the ROW Coordinator who created the project in the DAPCZ Module. 2. Created Date: Display the date the project was initially created in the DAPCZ Module. 3. Modified By: Display the name of the ROW Coordinator who modified the project details in the DAPCZ Module. 4. Modified Date: Display the date the project was last updated in the DAPCZ Module. 5. DAPCZ Meetings attended: Display total number of meetings attended by todays date. 6. Current No Shows: If the current meeting has a no show, it displays the number of no shows for the current and the last meeting. ### ACCESS: - Comments and Attendance: - Admins: Paloma, Evelyn, Alexia - Managers: Admins + Sr PLAs + Supervisors - Edit Project Details - Admins: Paloma, Evelyn, Alexia Workgroup: ROW, Team: Apps, Project: DAPCZ Agenda Tool, Product: ROW Portal2025-10-10T15:57:562026-04-14T20:53:12false21112975, 167787744350348035025076openDTSAt the end of the audit fields epic, we punted on renaming the project audit field names to match up with all the other tables since it affected some database views. Here is our chance to make them all consistent. This relates to https://github.com/cityofaustin/atd-data-tech/issues/9240. **In Scope** - Update `added_by` to `created_by_user_id` - Update `date_added` to `created_at` - Update default from `clocktimestamp()` to `now()` like other columns - Update code that references these fields (React, database views) **Out of scope** - Update aliases that come out of `component_arcgis_online_view` or `project_list_view` since we have maps and data visualizations that depend on these column names/aliases which could breakWorkgroup: DTS, Team: Dev, Need: 2-Should Have, Product: Moped, Type: Tech Debt2025-10-10T15:44:492026-03-03T18:14:52false350317618425075closedClosedOSEI've received a request to update the times for the Austin Film Festival event. I will submit an updated copy shortly.Workgroup: OSE, Type: Map Request, Team: Geo2025-10-10T14:24:432025-10-13T14:28:202025-10-13T14:28:20false188904275350281995125073closedClosedSBO > What application are you using? Other / Not sure > Describe the problem. Im needing a network jack wall installed in my office - > How soon do you need this? Soon — Within a week > Requested By Eladio M. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/68e903cec8789502fe043806/example.jpg) (76.09kb) Request ID: DTS25-128540 Workgroup: SBO, Team: Tech Services, Type: Hardware Support2025-10-10T13:03:092025-10-16T14:27:592025-10-16T14:27:59false68443907, 133022703, 138721851350026663425069closedClosedOCE > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. My computer has internet connection and connection to the Secure Access Client, but I can't access Outlook, Teams, Maximo, UKG, Workday, and several other services linked to Microsoft. This started around 1:25pm today (10/9). Internet Browser: Chrome > Requested By Colby D. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/68e8029e94150a02e7403f3b/connectionissuesscreenshot.png) (226.5kb) Request ID: DTS25-128535 Type: Bug Report, Impact: 1-Severe, Workgroup: OCE, Team: Tech Services2025-10-09T18:45:362025-10-10T14:00:072025-10-10T14:00:07false68443907, 133022703, 138721851350025798025068closedClosed St Elmo ## Device & User Information (first name and last initial, no last names) Monitor/ Desktop & Unknown ## What's the problem? Need to check on the issue at the big TV screen, the desktop doesn't turn on, TV doesn't turn on and need to test it. ## What did you do to resolve the issue Have checked the desktop and see that nothing is turning on, checked the power source and even that seems to be not turning on, need to do a power check.Type: IT Support, Team: Tech Services, Type: Hardware Support2025-10-09T18:42:022025-11-20T14:58:012026-01-16T00:52:00false133022703349991616625067closedClosedSBOUsername: Alfred L Device Serial Number: YVM63Y6099 Profile: SBO Location: KRAMER, CAMERON - 8700/8900, PDC, TOWNVIEW, RIO, OTC, TOOMEY, BOP, ST. ELMO, DALTON, BEN WHITE -------------------Before doing anything ensure that both the device and case are labeled---------------------- Send message "We need to migrate your Apple devices to a new system, which will require a factory reset. Please make sure to back up your data beforehand. When would be a convenient time next week for you to turn in one of your devices?" Steps to move the Device from Airwatch to Intune: 1. Send a ticket to CTM to have Device created in Intune include Serial number and Profile 2. unenroll the Device from airwatch . Log into Airwatch and look the device up (it might be under TPW, ATD, PWD, CIO) 3. Under more actions tab select "Enterprise Wipe" ensure that the "Prevent reenrollment" is checked (The city apps should disappear) 4. reset the device A,. Place one of the ipads used to mirror the client ipad next to the client ipad B. Follow the prompts t if it asks you to log in again the device is still in Airwatch C. One the device is set up have the user log into company portal. Type: Operations, Type: Mobile Device Support (MDM), Workgroup: SBO, Team: Tech Services2025-10-09T16:50:562025-10-24T15:49:582025-10-24T15:49:58false133022703349989826025066closedClosedSUTD > What application are you using? Other / Not sure > Describe the problem. Other individuals in the City (outside of SUTD and TPW) are able to add themselves to Monday.com as "member" tier users, pushing SUTD past the 10 member limit. We need a way to restrict who can be added and with what permissions. I discussed this with Peggy. Thanks! > How soon do you need this? Soon — Within a week > Is there anything else we should know? Peggy would like this addressed soon I imagine as DTS is receiving notice of additional billing when these outside members add themselves. > Requested By Anthony H. Request ID: DTS25-128530 Type: IT Support, Workgroup: SUTD, Team: Tech Services2025-10-09T16:45:242026-04-22T22:07:552026-04-22T22:07:55false21112975, 37249039, 53838164349987819125065closedClosedSBOUsername: John P Device Serial Number: RW6T9YXWQK Profile: SBO Location: TOWNVIEW -------------------Before doing anything ensure that both the device and case are labeled---------------------- Send message "We need to migrate your Apple devices to a new system, which will require a factory reset. Please make sure to back up your data beforehand. When would be a convenient time next week for you to turn in one of your devices?" Steps to move the Device from Airwatch to Intune: 1. Send a ticket to CTM to have Device created in Intune include Serial number and Profile 2. unenroll the Device from airwatch . Log into Airwatch and look the device up (it might be under TPW, ATD, PWD, CIO) 3. Under more actions tab select "Enterprise Wipe" ensure that the "Prevent reenrollment" is checked (The city apps should disappear) 4. reset the device A,. Place one of the ipads used to mirror the client ipad next to the client ipad B. Follow the prompts t if it asks you to log in again the device is still in Airwatch C. One the device is set up have the user log into company portal. Type: Operations, Type: Mobile Device Support (MDM), Workgroup: SBO, Team: Tech Services2025-10-09T16:39:372025-12-26T17:10:482025-12-26T17:10:49false133022703349985988425064closedClosedLDE### Acceptance Criteria - As part of FY 26 fee updates, Fees 50201 - Minor Project and 50202 - Major Project were deactivated. - After feedback from users, both these fees need to be made active again on LM folder. - They should also be added back to the Insert and Run Procedure for LM folders - Fee details are below. 50202 - Major Project - 5120-6200-9100-4233 - $2920 50201 - Minor Project - 5120-6200-9100-4233 - $985 --- ### Change Management - 10/9/25 - Updated Initial AC - VishImpact: 2-Major, Need: 1-Must Have, Product: AMANDA, Provider: LaunchIT, Status: Awaiting Response, Workgroup: LDE, Team: AMANDA2025-10-09T16:33:292025-11-04T20:17:112025-11-04T20:17:11false33665701, 49930868, 51717169, 63309637349982309025063closedClosedUrban Forestry St Elmo ## Device & User Information (first name and last initial, no last names) Laptop Charger/ Cables & Anthony, A ## What's the problem? User has returned his old colleagues laptop charger and cables which was pending ## What did you do to resolve the issue I have collected the charger back and noted, made sure the cables has been placed and everything has been collected backType: IT Support, Workgroup: Urban Forestry, Team: Tech Services, Type: Hardware Support2025-10-09T16:22:522025-10-09T16:23:172026-01-16T00:52:00false133022703349981310825062closedClosedSMDSMD has notice that not all of the Last Work Date values are being calculated properly from the related dates table.Workgroup: SMD, Type: Data, Team: Geo2025-10-09T16:20:012025-10-10T14:35:522025-10-10T14:35:52false80716478349973710825059closedClosedSBO St Elmo ## Device & User Information (first name and last initial, no last names) Monitors/ Dock & Multiple ## What's the problem? Users wanted some help setting up of the system, make sure he gets the keyboard, mice etc., ## What did you do to resolve the issue Have tried to check what exactly the user needs and then fixed the desk, with docking setup, monitors, network setup, power & display connectivity and it worked.Type: IT Support, Workgroup: SBO, Team: Tech Services, Type: Hardware Support2025-10-09T15:58:022025-10-09T15:58:512026-01-16T00:51:15false133022703349972008725058closedClosedSBO St Elmo ## Device & User Information (first name and last initial, no last names) Docking Setup & Ronald, C ## What's the problem? User requested to setup the missing docks which was already been setup, as those were missing. ## What did you do to resolve the issue Have checked for the docking stations and hooked it up back, made sure everything was well and setup has been completed.Type: IT Support, Workgroup: SBO, Team: Tech Services, Type: Hardware Support2025-10-09T15:52:432025-10-09T15:53:052026-01-16T00:51:15false133022703349666860525057closedClosedSBO > What application are you using? Other / Not sure > Describe the problem. A lab computer was not allowing people to log in. I ran into matt and he took the computer. He asked that i submit a ticket for this. > How soon do you need this? Soon — Within a week > Requested By Kevin T. Request ID: DTS25-128525 Type: IT Support, Workgroup: SBO, Team: Tech Services2025-10-08T19:42:102025-10-10T16:58:252025-10-10T16:58:25false133022703349666638125056closedClosedUtilities & Structures--5MNRCK3-- --DELL80628-- --John Pl ## Steps - [ ] Talking to user about backing up their computers. Send message "your computer is on this years PC refresh. When would be a good time to have it swapped out? Do you have any special software?" - [ ] Recommend user to export all bookmarks and store on OneDrive>Documents folder - [ ] Recommend user to screen shot their ex, Quick Access favorites folder, desktop files layouts, pinned applications on desktop - [ ] Store other OneDrive>Documents folder - [ ] Check their Absolute/NetMotion profile (they need to be in TRN SAML profile) >Ask if they access AMD traffic cameras? ## Software Checklist - [ ] Avaya one-X phone - [ ] Adobe - [ ] ArcGIS - [ ] AutoCAD/AutoCAD 3D - [ ] BlueBeam >if user wants both (Adobe & BlueBeam), ask why? - [ ] SketchUp - [ ] MS Project - [ ] MS Visio ## Hardware Checklist Check these devices for outdated models, change their mobile power adapter (round --> USB-C) >Does the user need a GIS Modeling computer? - [ ] GIS Laptop w/ specialist docking station - [ ] Laptop - [ ] Power supply - [ ] Docking station Type: Operations, Workgroup: Utilities & Structures, Team: Tech Services2025-10-08T19:41:202026-01-16T15:43:592026-01-16T15:43:59false133022703, 164183211349655914325055closedClosedOSEThere has been a request to update the 2025 Austin Film Festival street closure map regarding updates to the SCD and some of the closure/event times. I'll make the necessary revisions and submit an updated map copy as soon as I'm able.Workgroup: OSE, Type: Map Request, Team: Geo2025-10-08T19:02:332025-10-08T20:00:592025-10-08T20:00:59false188904275349650983625054closedClosedSBO > What application are you using? Other / Not sure > Describe the problem. I have an old Samsung tablet that I would like exchange for a new. I handed the device to Matt > How soon do you need this? Soon — Within a week > Requested By John P. Request ID: DTS25-128520 Type: IT Support, Workgroup: SBO, Team: Tech Services2025-10-08T18:45:312025-11-04T14:01:352025-11-04T14:41:09false133022703349649067425053closedClosedPavement Operations > What application are you using? Other / Not sure > Describe the problem. I have a crew lead that was recently promoted and we're providing them with a laptop. The laptop belonged to the previous crew lead and we have it with us. Talked to Matt he said that a tech is scheduled to be here on Friday to help another person. The tech is Douglas B. > How soon do you need this? Soon — Within a week > Requested By Jermaine B. Request ID: DTS25-128515 Type: Other, Workgroup: Pavement Operations, Team: Tech Services2025-10-08T18:39:132025-10-13T20:21:232025-10-13T20:21:23false68443907, 133022703, 164183211349647557925052closedClosedSBO > What application are you using? Other / Not sure > Describe the problem. I had an employee leave/transfer. I am hoping to deploy their computer to a new person that has never been issued a computer. I am hoping to have a tech come and help him set everything up this Friday 10/10. I talked to Matt he asked for me to submit a ticket. > How soon do you need this? Soon — Within a week > Requested By Mario R. Request ID: DTS25-128510 Type: IT Support, Workgroup: SBO, Team: Tech Services2025-10-08T18:33:082025-10-13T20:19:362025-10-13T20:19:36false68443907, 133022703, 164183211349637546125051closedClosedEmergency ManagementIt has been a challenge to report on 311 SRs during emergency activations for SRs such as tree issues that both Urban Forestry and District Maintenance address. This has led to a request to be able to report and visualize how we are addressing 311 SRs. The solution we would like to explore is creating a dataset that will be mapped using FME of 311 SRs. We have reached out to 311 and done some research of potential options, but the way we'd like to move forward with doing this is by: - Use Open311 and develop a process to scrape all TPW CSRs (note: there will be a few CSR types that aren't in this dataset which is any SR types that aren't in the mobile app yet) - Create dataset on the open data portal - `Open311 ATPW Service Requests` - Run this process hourly Type: Data, Team: Data Science, Workgroup: Emergency Management, Product: Emergency Management GIS Support2025-10-08T18:00:122025-11-03T21:47:342025-11-03T21:47:34false30810522138818017210318closedClosedDisplay a confirmation modal when a user deletes a project tag. Team: Dev, Need: 2-Should Have, Type: Enhancement, Product: Moped, Project: Moped v2.02022-09-27T18:21:132022-10-13T16:02:592022-10-13T16:02:59false35410637349635778025050closedClosedDTSAustin Technology Services GIS (formerly CTM-GIS) is requesting that we review the following assets and determine if these are still the authoritative datasets. If so, they would then like to pass ownership to us on the Open Data Portal - [Sidewalks](https://datahub.austintexas.gov/dataset/Sidewalks/vchz-d9ng/about_data) - dataset - [Sidewalks](https://datahub.austintexas.gov/dataset/Sidewalks/pc5y-5bpw) - map - [TRANSPORTATION_asmp_street_network](https://datahub.austintexas.gov/Locations-and-Maps/TRANSPORTATION_asmp_street_network/cr24-n8br/about_data) - dataset - [TRANSPORTATION_asmp_street_network](https://datahub.austintexas.gov/dataset/TRANSPORTATION_asmp_street_network/iuux-pbxi) - mapWorkgroup: DTS, Team: Geo, Type: Open Data, Product: Open Data Platform2025-10-08T17:53:342025-12-09T16:21:262025-12-09T16:21:27false80716478349633657125049closedClosedTDS > What application are you using? Other / Not sure > Describe the problem. I was just assigned a workspace and I need monitors in a docking station. I talked to Matt about it and he said that we can get some 22-in monitors down here > How soon do you need this? Soon — Within a week > Requested By Adam R. Request ID: DTS25-128505 Type: IT Support, Workgroup: TDS, Team: Tech Services2025-10-08T17:45:242025-10-15T13:13:272026-02-13T21:43:40false164183211349616409525048closedClosedOCE > What application are you using? Office 365 (Teams, Sharepoint, etc.) > Describe the problem. Need technical support (overhead projector and monitors) for meeting tomorrow (10/9/2025) at 1:30 p.m. at St. Elmo Conference Room A. > How soon do you need this? Urgently — Critical that this is addressed today > Requested By Floyd B. Request ID: DTS25-128500 Type: IT Support, Impact: 1-Severe, Workgroup: OCE, Team: Tech Services, Product: O3652025-10-08T16:42:082025-10-09T22:25:372025-10-09T22:25:37false138721851349615027525047closedClosed**We are providing this information to our vendor so they can properly quote the SOW:** **The Apps we need this data for are:** - [x] ROW Portal TCP - [x] ROW Portal CSWZ - [x] TDS Portal TIA Reviews - [x] TDS Portal TIA Determinations - [x] TDS Portal TDA Reviews **Q's for Apps:** 1. How many total records (approximate counts per object/Table) are expected to be migrated? 2. What is the total expected volume and average file size of attachments and scanned documents **Q's for Product:** 1. Are these in scope for migration? 2. Is there a hard cutoff for data history to be migrated (e.g., only active/open cases or cases from last X years)? 3. Is there cleansing to be done? 4. Can we provide sample data exports? 5. Is there a working test environment to execute mock conversions?Team: Apps, Need: 1-Must Have, Type: Research, Product: ROW Portal, Product: TDS Portal, Project: ECM Upgrade2025-10-08T16:37:142025-10-10T14:27:512025-10-10T14:27:51false49930868, 67915167349596523725046closedClosedTED > What application are you using? Moped > Describe the problem. Cannot read properties of undefined (reading 'length') Entering "Pedestrian Crossing" component leads to crashing. Internet Browser: Chrome > Requested By Max S. Request ID: DTS25-128495 **More bug details about specific project** Max: Yes, under one project: 3540 (Woodward St). We're trying to add a ped crossing by the former railroad and the system crashes when I go to save the component. **Another example in project 1715:** <img width="1608" height="912" alt="Image" src="https://github.com/user-attachments/assets/870d019f-d8ba-4b92-b8ed-5106783c9474" />Workgroup: TED, Type: Bug Report, Impact: 3-Minor, Team: Product, Need: 2-Should Have, Product: Moped2025-10-08T15:39:082025-10-31T14:30:232025-10-31T14:41:22false37249039349572259925045closedClosedUrban Forestry > What application are you using? Other / Not sure > Describe the problem. I am requesting access to KNACK. I will be covering for my supervisor. When he is out of the office. > How soon do you need this? Soon — Within a week > Requested By Anthony A. Request ID: DTS25-128490 Type: IT Support, Team: Apps, Workgroup: Urban Forestry2025-10-08T14:36:132025-10-20T14:22:592025-10-20T14:22:59false61209591349569144625044closedClosedSBO## Background As part of the City of Austin's strategic plan to deliver better, more unified service to our community, the City Council approved a comprehensive rebrand initiative. The goal is for residents to recognize City services instantly and to trust the people who deliver them — regardless of department. ## Approach Do our best to create cohesive and consistent experiences for our community by following the brand and design patterns established at key entry points to City services. ## CSD Example [Link to Miro Board](https://miro.com/app/board/uXjVMtdn2NM=/?moveToWidget=3458764643141650232&cot=14) <img width="843" height="572" alt="Image" src="https://github.com/user-attachments/assets/fdf78553-5361-47c6-9bd2-99f0e01889ab" /> ## Updates For the new header, logo, page menu options and dropdown, and mobile menu color standards check out: https://github.com/cityofaustin/atd-data-tech/issues/24885#issuecomment-3349281320Team: Apps, Type: Operations, Workgroup: SBO, Product: SBO Operations, Project: City Brand Application2025-10-08T14:29:142025-11-12T20:45:282026-01-15T05:32:45false170656233349568328925043closedClosedHR## Background As part of the City of Austin's strategic plan to deliver better, more unified service to our community, the City Council approved a comprehensive rebrand initiative. The goal is for residents to recognize City services instantly and to trust the people who deliver them — regardless of department. ## Approach Do our best to create cohesive and consistent experiences for our community by following the brand and design patterns established at key entry points to City services. ## CSD Example [Link to Miro Board](https://miro.com/app/board/uXjVMtdn2NM=/?moveToWidget=3458764643141650232&cot=14) <img width="843" height="572" alt="Image" src="https://github.com/user-attachments/assets/fdf78553-5361-47c6-9bd2-99f0e01889ab" /> ## Updates For the new header, logo, page menu options and dropdown, and mobile menu color standards check out: https://github.com/cityofaustin/atd-data-tech/issues/24885#issuecomment-3349281320Workgroup: HR, Team: Apps, Type: Operations, Product: Human Resources Portal, Project: City Brand Application2025-10-08T14:27:122025-11-12T20:57:012026-01-15T05:32:44false21112975, 170656233349567219225042closedClosedFinance## Background As part of the City of Austin's strategic plan to deliver better, more unified service to our community, the City Council approved a comprehensive rebrand initiative. The goal is for residents to recognize City services instantly and to trust the people who deliver them — regardless of department. ## Approach Do our best to create cohesive and consistent experiences for our community by following the brand and design patterns established at key entry points to City services. ## CSD Example [Link to Miro Board](https://miro.com/app/board/uXjVMtdn2NM=/?moveToWidget=3458764643141650232&cot=14) <img width="843" height="572" alt="Image" src="https://github.com/user-attachments/assets/fdf78553-5361-47c6-9bd2-99f0e01889ab" /> ## Updates For the new header, logo, page menu options and dropdown, and mobile menu color standards check out: https://github.com/cityofaustin/atd-data-tech/issues/24885#issuecomment-3349281320Workgroup: Finance, Team: Apps, Type: Operations, Product: Finance & Purchasing Portal, Project: City Brand Application2025-10-08T14:24:142025-11-12T20:53:282026-01-15T05:32:43false170656233349566375325041closedClosedTED## Background As part of the City of Austin's strategic plan to deliver better, more unified service to our community, the City Council approved a comprehensive rebrand initiative. The goal is for residents to recognize City services instantly and to trust the people who deliver them — regardless of department. ## Approach Do our best to create cohesive and consistent experiences for our community by following the brand and design patterns established at key entry points to City services. ## CSD Example [Link to Miro Board](https://miro.com/app/board/uXjVMtdn2NM=/?moveToWidget=3458764643141650232&cot=14) <img width="843" height="572" alt="Image" src="https://github.com/user-attachments/assets/fdf78553-5361-47c6-9bd2-99f0e01889ab" /> ## Updates For the new header, logo, page menu options and dropdown, and mobile menu color standards check out: https://github.com/cityofaustin/atd-data-tech/issues/24885#issuecomment-3349281320Workgroup: TED, Team: Apps, Type: Operations, Product: Traffic Register, Project: City Brand Application2025-10-08T14:22:032025-11-26T15:39:462026-01-15T05:32:42false67915167349565996125040openOSE ### Acceptance Criteria - The AC provided applies to the OSE SPOON Report (Special Parking on Street Notification Report (56103)) - Users are reporting that there have been incorrect rows in these reports for specific folders. These rows should not appear. Some examples are below. - 2025-062980 RW <img width="649" src="https://api.zenhub.com/attachedFiles/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBNGRrREE9PSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--81b3a873fb9077fa06faec4c665be541d577ada1/image.png" alt="image.png" /> - 2025-105118 RW <img width="643" src="https://api.zenhub.com/attachedFiles/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBNGhrREE9PSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--b6d691e3b0bb9ab247c61cfc356df7588ad84a0f/image.png" alt="image.png" /> - 2025-112973 RW <img width="637" src="https://api.zenhub.com/attachedFiles/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBNHRrREE9PSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--14cca394179efc3474c74fb8c7c96034b8de086e/image.png" alt="image.png" /> --- ### Change Management - 12/15/2025 - Vish - Updated inital AC --- > What application are you using? AMANDA > Describe the problem. A glitch needs to be fixed that causes these random segment lines to appear on the SPOON? • 2025-062980 RW o ECeasar ChavezSt 22:00 10/05/2024 is randomly appearing on Spoon Report • 2025-105118 RW 0 0 0 0 Appearing Randomly on Spoon Report • 2025-112973 RW S 1st St 2100 Dates are randomly appearing Internet Browser: Edge > Requested By Michael S. [Attachment](https://api.knack.com/v1/applications/595d00ebd315cc4cb98daff4/download/asset/68e673265064d102b5d7372a/dtsticketrequest.msg) (468.0kb) Request ID: DTS25-128485 Workgroup: OSE, Type: Bug Report, Impact: 3-Minor, Need: 2-Should Have, Product: AMANDA, Provider: LaunchIT, Team: AMANDA2025-10-08T14:21:112026-04-01T19:22:27false33665701, 49930868, 51717169, 63309637349565896925039closedClosedDTS## Background As part of the City of Austin's strategic plan to deliver better, more unified service to our community, the City Council approved a comprehensive rebrand initiative. The goal is for residents to recognize City services instantly and to trust the people who deliver them — regardless of department. ## Approach Do our best to create cohesive and consistent experiences for our community by following the brand and design patterns established at key entry points to City services. ## CSD Example [Link to Miro Board](https://miro.com/app/board/uXjVMtdn2NM=/?moveToWidget=3458764643141650232&cot=14) <img width="843" height="572" alt="Image" src="https://github.com/user-attachments/assets/fdf78553-5361-47c6-9bd2-99f0e01889ab" /> ## Updates For the new header, logo, page menu options and dropdown, and mobile menu color standards check out: https://github.com/cityofaustin/atd-data-tech/issues/24885#issuecomment-3349281320Workgroup: DTS, Team: Apps, Type: Operations, Product: Data & Technology Services Portal, Project: City Brand Application2025-10-08T14:21:002025-11-12T20:39:102026-01-15T05:32:41false21112975349565454125038closedClosedTDS## Background As part of the City of Austin's strategic plan to deliver better, more unified service to our community, the City Council approved a comprehensive rebrand initiative. The goal is for residents to recognize City services instantly and to trust the people who deliver them — regardless of department. ## Approach Do our best to create cohesive and consistent experiences for our community by following the brand and design patterns established at key entry points to City services. ## CSD Example [Link to Miro Board](https://miro.com/app/board/uXjVMtdn2NM=/?moveToWidget=3458764643141650232&cot=14) <img width="843" height="572" alt="Image" src="https://github.com/user-attachments/assets/fdf78553-5361-47c6-9bd2-99f0e01889ab" /> ## Updates For the new header, logo, page menu options and dropdown, and mobile menu color standards check out: https://github.com/cityofaustin/atd-data-tech/issues/24885#issuecomment-3349281320Team: Apps, Type: Operations, Workgroup: TDS, Product: TDS Portal, Project: City Brand Application2025-10-08T14:20:002025-11-26T20:27:002026-01-15T05:32:41false67915167349251005025010closedClosedDTS# 10/7/2025 Last week during SSPRs, we agreed to rotate Chrispin out of the back-up liaison role and bring in Susanne. ## Training - [x] Check that Susanne has completed the required Liaison training for the vendor ## Service Now Requests - [x] Request an update to Chrispin's role: downgrade to User - [x] Request an update to Susanne's role: upgrade to Liaison - REQ0254175 ## Orientation - [x] Schedule time to sync on liaison basics - [x] Conduct orientation session - [x] Forward Fall Data Review invites to Susanne Including Diana for awarenessWorkgroup: DTS, Team: Apps, Type: Open Data, Provider: ATS2025-10-07T18:08:382025-10-16T15:17:442025-10-16T15:17:44false21112975, 10061592810687633607855closedClosedHopefully finish up removing ArcMap from active GIS users.Type: IT Support, Team: Geo2021-12-01T18:55:212021-12-14T20:39:112021-12-14T20:39:11false48842809349564581425037closedClosedAMD## Background As part of the City of Austin's strategic plan to deliver better, more unified service to our community, the City Council approved a comprehensive rebrand initiative. The goal is for residents to recognize City services instantly and to trust the people who deliver them — regardless of department. ## Approach Do our best to create cohesive and consistent experiences for our community by following the brand and design patterns established at key entry points to City services. ## CSD Example [Link to Miro Board](https://miro.com/app/board/uXjVMtdn2NM=/?moveToWidget=3458764643141650232&cot=14) <img width="843" height="572" alt="Image" src="https://github.com/user-attachments/assets/fdf78553-5361-47c6-9bd2-99f0e01889ab" /> ## Updates For the new header, logo, page menu options and dropdown, and mobile menu color standards check out: https://github.com/cityofaustin/atd-data-tech/issues/24885#issuecomment-3349281320Workgroup: AMD, Team: Apps, Type: Operations, Product: AMD Data Tracker, Project: City Brand Application2025-10-08T14:17:552025-11-12T20:49:422026-01-15T05:32:40false21112975349564115225036closedClosedOOD## Background As part of the City of Austin's strategic plan to deliver better, more unified service to our community, the City Council approved a comprehensive rebrand initiative. The goal is for residents to recognize City services instantly and to trust the people who deliver them — regardless of department. ## Approach Do our best to create cohesive and consistent experiences for our community by following the brand and design patterns established at key entry points to City services. ## CSD Example [Link to Miro Board](https://miro.com/app/board/uXjVMtdn2NM=/?moveToWidget=3458764643141650232&cot=14) <img width="843" height="572" alt="Image" src="https://github.com/user-attachments/assets/fdf78553-5361-47c6-9bd2-99f0e01889ab" /> ## Updates For the new header, logo, page menu options and dropdown, and mobile menu color standards check out: https://github.com/cityofaustin/atd-data-tech/issues/24885#issuecomment-3349281320Workgroup: OOD, Team: Apps, Type: Operations, Product: Office of the Director Portal, Project: City Brand Application2025-10-08T14:16:372025-11-18T15:52:032026-01-15T05:32:39false100615928349563460525035closedClosedROW## Background As part of the City of Austin's strategic plan to deliver better, more unified service to our community, the City Council approved a comprehensive rebrand initiative. The goal is for residents to recognize City services instantly and to trust the people who deliver them — regardless of department. ## Approach Do our best to create cohesive and consistent experiences for our community by following the brand and design patterns established at key entry points to City services. ## CSD Example [Link to Miro Board](https://miro.com/app/board/uXjVMtdn2NM=/?moveToWidget=3458764643141650232&cot=14) <img width="843" height="572" alt="Image" src="https://github.com/user-attachments/assets/fdf78553-5361-47c6-9bd2-99f0e01889ab" /> ## Updates For the new header, logo, page menu options and dropdown, and mobile menu color standards check out: https://github.com/cityofaustin/atd-data-tech/issues/24885#issuecomment-3349281320Workgroup: ROW, Team: Apps, Type: Operations, Product: ROW Portal, Project: City Brand Application2025-10-08T14:14:472025-11-26T18:24:342026-01-15T05:32:38false67915167349562821425034closedClosedUrban Forestry## Background As part of the City of Austin's strategic plan to deliver better, more unified service to our community, the City Council approved a comprehensive rebrand initiative. The goal is for residents to recognize City services instantly and to trust the people who deliver them — regardless of department. ## Approach Do our best to create cohesive and consistent experiences for our community by following the brand and design patterns established at key entry points to City services. ## CSD Example [Link to Miro Board](https://miro.com/app/board/uXjVMtdn2NM=/?moveToWidget=3458764643141650232&cot=14) <img width="843" height="572" alt="Image" src="https://github.com/user-attachments/assets/fdf78553-5361-47c6-9bd2-99f0e01889ab" /> ## Updates For the new header, logo, page menu options and dropdown, and mobile menu color standards check out: https://github.com/cityofaustin/atd-data-tech/issues/24885#issuecomment-3349281320Team: Apps, Type: Operations, Workgroup: Urban Forestry, Product: Urban Forestry, Project: City Brand Application2025-10-08T14:13:202025-11-17T22:58:352026-01-15T05:32:37false21112975, 61209591349561529325033closedClosedSMD## Background As part of the City of Austin's strategic plan to deliver better, more unified service to our community, the City Council approved a comprehensive rebrand initiative. The goal is for residents to recognize City services instantly and to trust the people who deliver them — regardless of department. ## Approach Do our best to create cohesive and consistent experiences for our community by following the brand and design patterns established at key entry points to City services. ## CSD Example [Link to Miro Board](https://miro.com/app/board/uXjVMtdn2NM=/?moveToWidget=3458764643141650232&cot=14) <img width="843" height="572" alt="Image" src="https://github.com/user-attachments/assets/fdf78553-5361-47c6-9bd2-99f0e01889ab" /> ## Updates For the new header, logo, page menu options and dropdown, and mobile menu color standards check out: https://github.com/cityofaustin/atd-data-tech/issues/24885#issuecomment-3349281320Workgroup: SMD, Team: Apps, Type: Operations, Product: SMD Data Tracker, Project: City Brand Application2025-10-08T14:10:302025-11-26T15:40:152026-01-15T05:32:36false31259724349560875125032openDTSIn preparation of eventual move to the Next Gen environment for Knack, we need to research and document what changes, if any, are required in the Password code. Workgroup: DTS, Team: Apps2025-10-08T14:08:472026-01-16T21:09:35false31259724, 67915167349217798225009closedClosedDTS- [x] Disable FME test instance - [x] Publish updated workspace to prod - [x] Verify successful run from Prod server - [x] Schedule to run nightly <img width="1530" height="64" alt="Image" src="https://github.com/user-attachments/assets/55d3cd6f-cfd0-4ed4-9803-f349b0f1a678" /> - [x] Verify scheduled processing is successfulWorkgroup: DTS, Team: Geo, Type: Enhancement2025-10-07T16:27:582025-10-13T20:37:352025-10-13T20:37:35false80716478138804742610317closedClosedTPW# 9/27/22 - CITY DATA HUB Issue 1 [City Data Hub SharePoint page ](https://cityofaustin.sharepoint.com/sites/CTM/TEAMSITES/WEB/SitePages/City-Data-Hub.aspx) ### **CITY DATA HUB - DATA CLEANUP** - [x] Attend Wed 9/28/22 info session with CTM - [x] Ask for clarification on data presented [here](https://cityofaustin.sharepoint.com/:x:/r/sites/CTM/TEAMSITES/WEB/_layouts/15/Doc.aspx?sourcedoc=%7BB668D4FD-5BCB-40F6-8DAC-213B15C9839A%7D&file=Asset%20Audit%20to%20Resolve%20-%20%20Austin%20Transportation.xlsx&action=default&mobileredirect=true): - * the ATD spreadsheet only lists items while we have 44 datasets and several other items (links, charts) on the Open Data Portal - * there is no ODP Inventory file for ATD ### OPEN DATA PORTAL | ENTERPRISE DATA PLATFORM-City Data Hub ### What does this mean for our custom scripts? - [x] Talked to @frankhereford and @chiaberry - [x] Submitted questions about API and documentation to the City Data Hub team at CTM and emailed Janette directly about them as well ### **QUESTIONS TO ASK ABOUT THE MOVE** - Will the City Data Hub have the same API as the existing ODP source? - If not, will there be an API, and can you provide technical documentation to share with our developers who work on our number of custom scripts? - When will you have a developer/sandbox environment stood up for department development teams? - Is there any technical documentation you can share with us now? - How does the data push to Open Data Portal from the Enterprise Data Platform/City Data Hub? - We have number of datasets pushing into the ODP from Knack, for instance, several times a day. How often does the new ODP refresh from the City Data Hub? Adding @dianamartin for knowledge sharing and oversight # Answers: "Your team will still be able to use the Socrata Open Data API. Both the Open Data Portal and City Data Hub sites will be on the same system architecture. Data can be federated from the City Data Hub site to the Open Data Portal. Here is the link to Tyler Technologies' developer page: [Socrata Developers | Socrata](https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fdev.socrata.com%2F&data=05%7C01%7CKaro.Engstrom%40austintexas.gov%7Cd1efdecda21f4185a0e008daa0d9d88d%7C5c5e19f6a6ab4b45b1d0be4608a9a67f%7C0%7C0%7C637999154746349175%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=Lgz6mWGq9jPuPxGtLF%2BcQdgZ0X7Y41ztag8c%2F9mnQOE%3D&reserved=0), and the link to their Knowledge Base: [Data & Insights Client Center (socrata.com)](https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsupport.socrata.com%2Fhc%2Fen-us&data=05%7C01%7CKaro.Engstrom%40austintexas.gov%7Cd1efdecda21f4185a0e008daa0d9d88d%7C5c5e19f6a6ab4b45b1d0be4608a9a67f%7C0%7C0%7C637999154746349175%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=MgWui%2FJRpr%2F28ur8TE0NvJ5k0OJCZo2i5EZ4hp6yius%3D&reserved=0) The City Data Hub will be an open data management platform (not an application development platform) for internal collaboration with data. That is to say there won't be independent development/staging/prod environments for custom programming efforts. The Data Hub will be launched in March 2023 after activities are complete: training, user onboarding, migration, UAT . The vendor will be leading the data automations phase for identification and transference of the various custom ETL connections. This will begin during the migration phase in January 2023. The Open Data team doesn't support the API or custom data automations for departments. But your team will get assistance from Tyler Technologies at that time. To get ahead of it, I suggest that your team creates an inventory of all the different connections that you want re-established. This will help you when you begin to work with the vendor on reconnecting everything." UPDATES: - CTM delivered the proper audit of all datasets - Got a list of scripts from Knack to ODP from Chia, and was able to match nearly all to the ODP datasets - need to ask about remaining ones - Joined the Governance group for the City Data Hub - meetings start "in a few weeks" per CTM - starting a new issue for the Asset Review and Dataset Review - Created a Needs Scoping level dev issue and assigned it to Chia #10330 Team: Dev, Team: Apps, Type: Open Data, Workgroup: TPW2022-09-27T16:33:142022-10-04T13:59:062025-03-28T19:32:44false21112975, 100615928349307849325031closedClosedOSE- [x] Amanda ROW permits. I need to be able to compare 2 or 3 active permits at one time. (old map can do two) There are sometime more than one permit in a project. - [x] Unfiltered Amanda ROW permits. I need to be able to compare 2 or 3 at one time. (old map can only do one) This can allow me to easily compare different year maps to one another. - [x] I need to be able to see living streets activations. Active and pending. No need for expired ones. - [x] In the new map layers, we can get the Sub drop downs alphabetized. - [x] Can we move the home (+-) to the banner next to the share? <img width="457" src="https://api.zenhub.com/attachedFiles/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBMCtsQ3c9PSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--70cdd1b7a3a6d2ec9893763433611b45fc399378/image.png" alt="image.png" /> - [x] Can we move the Find address or street to the top left? <img width="449" src="https://api.zenhub.com/attachedFiles/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBMUNsQ3c9PSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--4362df8d569c68c85e8f25f880378971b740e6fa/image.png" alt="image.png" /> - [x] Can we get the text in the boxes to be white. - [x] Can we all move functionality buttons to the left to the left. (I find it easier and more efficient to have all functions and searching on the left.  Instead of scrolling form side to side.  If we can’t move all of them to the left due to space, can we move “Conflict Permit Selection” “Filter” “Measurement” “Print” at least.  With the address bar on the top left. <img width="545" src="https://api.zenhub.com/attachedFiles/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBMUdsQ3c9PSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--d6de76c8fffab69b4c12b51cdd53fb3b55028286/image.png" alt="image.png" /> - [x] Can we label it as “Expired Permits Last 60 Days” as the primary and the drop downs just “Exp. Type” <img width="449" src="https://api.zenhub.com/attachedFiles/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBMUtsQ3c9PSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--2de39a5c802c88c9b77cac9f11aedd1a68f8811f/image.png" alt="image.png" /> - [x] Can we get the text in the boxes to be white. To see it better. <img width="385" src="https://api.zenhub.com/attachedFiles/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBMVNsQ3c9PSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--f2768525277a2a19caa0e7d59a6583c4f0c047f7/image.png" alt="image.png" /> - [x] We do not need the SDS_ID to be shown on Construction Conflicts Layer. - [x] Note to get a subcategory user must select main box and then drop down.  Can we have it when user select the drop down it automatically selects the main part to auto show the activation. <img width="759" src="https://api.zenhub.com/attachedFiles/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBMVdsQ3c9PSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--5c1fc078f19e37d92e95224f59460297aff4c947/image.png" alt="image.png" /> <img width="759" src="https://api.zenhub.com/attachedFiles/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBMWFsQ3c9PSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--13960601068be5fb2d3518ea0d728f6201ade5ed/image.png" alt="image.png" /> Workgroup: OSE, Team: Geo, Type: GIS Web Application2025-10-07T21:19:142025-10-08T22:34:502025-10-08T22:34:50false114594205349305942325030closedClosedOSESegment_ID PREFIX_DIRECTION STREET_NAME Full_Street_Name FROM_ADDRESS_MIN TO_ADDRESS_MAX FACILITY_TYPE PLACE_TEXT FACILITY_TYPE BICYCLE_FACILITY ONE_WAY ORIENTATION JURISDICTION CTN_SEGMENT_ID SPEED_LIMIT THRU_LANE_COUNT TOTAL_LANE_COUNT STREET_LEVEL MAINTENANCE_AGENCY ROAD_CLASS PAVEMENT_WIDTH SBO_DISTRICT BRIDGEWorkgroup: OSE, Team: Geo, Type: GIS Web Application2025-10-07T21:12:082025-10-09T18:47:502025-10-09T18:47:50false114594205349301265425029closedClosedCSD## Background As part of the City of Austin's strategic plan to deliver better, more unified service to our community, the City Council approved a comprehensive rebrand initiative. The goal is for residents to recognize City services instantly and to trust the people who deliver them — regardless of department. ## Approach Do our best to create cohesive and consistent experiences for our community by following the brand and design patterns established at key entry points to City services. ## CSD Example [Link to Miro Board](https://miro.com/app/board/uXjVMtdn2NM=/?moveToWidget=3458764643141650232&cot=14) <img width="782" height="583" alt="Image" src="https://github.com/user-attachments/assets/0396114f-522b-4ccb-9bbf-d436bb129a42" /> ## Updates | Lamppost Banner Table | Lamppost Banner Map | | ---- | ---- | | <img width="788" height="866" alt="Image" src="https://github.com/user-attachments/assets/11771074-41f2-4a23-8da6-8d051d6b2350" /> | <img width="1387" height="934" alt="Image" src="https://github.com/user-attachments/assets/236a02d6-df31-480a-bd95-952f8df301d6" /> | Team: Geo, Type: Operations, Workgroup: CSD, Product: Web Map / Application2025-10-07T20:57:302025-10-17T16:08:322025-10-17T16:10:40false142338538, 159822635349301011025028closedClosedSMS, CSD## Background As part of the City of Austin's strategic plan to deliver better, more unified service to our community, the City Council approved a comprehensive rebrand initiative. The goal is for residents to recognize City services instantly and to trust the people who deliver them — regardless of department. ## Approach Do our best to create cohesive and consistent experiences for our community by following the brand and design patterns established at key entry points to City services. ## CSD Example [Link to Miro Board](https://miro.com/app/board/uXjVMtdn2NM=/?moveToWidget=3458764643141650232&cot=14) <img width="782" height="583" alt="Image" src="https://github.com/user-attachments/assets/0396114f-522b-4ccb-9bbf-d436bb129a42" /> ## Updates - [ ] Increase Header Width to match the mock up Team: Geo, Type: Operations, Workgroup: SMS, Workgroup: CSD, Product: Web Map / Application, Project: City Brand Application2025-10-07T20:56:332025-10-13T21:14:242026-01-15T05:32:35false114594205349300616825027closedClosedSMS, CSD## Background As part of the City of Austin's strategic plan to deliver better, more unified service to our community, the City Council approved a comprehensive rebrand initiative. The goal is for residents to recognize City services instantly and to trust the people who deliver them — regardless of department. ## Approach Do our best to create cohesive and consistent experiences for our community by following the brand and design patterns established at key entry points to City services. ## CSD Example [Link to Miro Board](https://miro.com/app/board/uXjVMtdn2NM=/?moveToWidget=3458764643141650232&cot=14) <img width="772" height="536" alt="Image" src="https://github.com/user-attachments/assets/eeee7f9c-5aba-49e7-9bcd-6ba3d8e2a02b" /> ## Updates - [x] Increased Header Width - [x] Header is Logo blue w/ Faded White Austin logo - [x] @hlupico Provide updated link to PIO (after branding is applied)Team: Geo, Type: Operations, Workgroup: SMS, Workgroup: CSD, Product: Web Map / Application, Project: City Brand Application2025-10-07T20:55:182025-11-18T15:02:472026-01-15T05:32:34false7612723, 114594205349300237725026closedClosedATSD > What application are you using? ArcGIS > Describe the problem. Map of LPI's around the city with various programmatic elements as layers: - AAA Bike Network - Ped Crossing Network - Transit Network - High Injury Corridor Network > How soon do you need this? Flexible — An extended timeline is OK > Requested By Kaz W. Request ID: DTS25-128480 Workgroup: ATSD, Type: Map Request, Team: Geo2025-10-07T20:54:092025-10-14T21:08:272025-10-14T21:08:27false80716478347859894024931closedClosedHR > What application are you using? Other / Not sure > Describe the problem. Hello, My laptop randomly goes to sleep as I am typing. It logs me out automatically, all of my screens go black. I was in a meeting from 1pm to 2pm. This happened 3 times in 60 minutes. Help. ;-) > How soon do you need this? Urgently — Critical that this is addressed today > Requested By Natalie R. Request ID: DTS25-128335 Workgroup: HR, Impact: 1-Severe, Team: Tech Services, Type: Hardware Support2025-10-02T19:03:112025-10-06T13:07:532025-10-06T13:07:54false68443907, 133022703, 164183211349299766625025closedClosedParking Services## Background As part of the City of Austin's strategic plan to deliver better, more unified service to our community, the City Council approved a comprehensive rebrand initiative. The goal is for residents to recognize City services instantly and to trust the people who deliver them — regardless of department. ## Approach Do our best to create cohesive and consistent experiences for our community by following the brand and design patterns established at key entry points to City services. ## CSD Example [Link to Miro Board](https://miro.com/app/board/uXjVMtdn2NM=/?moveToWidget=3458764643141650232&cot=14) <img width="883" height="597" alt="Image" src="https://github.com/user-attachments/assets/2d5e31ab-2ec2-444c-bf0e-67fc6aa1c8f8" /> ## Updates For the new header, logo, page menu options and dropdown, and mobile menu color standards check out: https://github.com/cityofaustin/atd-data-tech/issues/24885#issuecomment-3349281320Workgroup: Parking Services, Team: Apps, Type: Operations, Product: Parking Enterprise Portal, Project: City Brand Application2025-10-07T20:52:122025-11-07T15:41:152026-01-15T05:32:34false100615928349299439225024closedClosedOCE## Background As part of the City of Austin's strategic plan to deliver better, more unified service to our community, the City Council approved a comprehensive rebrand initiative. The goal is for residents to recognize City services instantly and to trust the people who deliver them — regardless of department. ## Approach Do our best to create cohesive and consistent experiences for our community by following the brand and design patterns established at key entry points to City services. ## CSD Example [Link to Miro Board](https://miro.com/app/board/uXjVMtdn2NM=/?moveToWidget=3458764643141650232&cot=14) <img width="883" height="597" alt="Image" src="https://github.com/user-attachments/assets/de4dd51b-bef9-41c3-a313-b0c5304ea0df" /> ## Updates For the new header, logo, page menu options and dropdown, and mobile menu color standards check out: https://github.com/cityofaustin/atd-data-tech/issues/24885#issuecomment-3349281320Team: Apps, Type: Operations, Workgroup: OCE, Product: OCE Portal, Project: City Brand Application2025-10-07T20:50:512025-11-05T18:27:582026-01-15T05:32:33false31259724349299072425023closedClosedCSD## Background As part of the City of Austin's strategic plan to deliver better, more unified service to our community, the City Council approved a comprehensive rebrand initiative. The goal is for residents to recognize City services instantly and to trust the people who deliver them — regardless of department. ## Approach Do our best to create cohesive and consistent experiences for our community by following the brand and design patterns established at key entry points to City services. ## CSD Example [Link to Miro Board](https://miro.com/app/board/uXjVMtdn2NM=/?moveToWidget=3458764643141650232&cot=14) <img width="883" height="597" alt="Image" src="https://github.com/user-attachments/assets/0dc4cbf6-ff44-4c55-9e43-83c686f68a29" /> ## Updates For the new header, logo, page menu options and dropdown, and mobile menu color standards check out: https://github.com/cityofaustin/atd-data-tech/issues/24885#issuecomment-3349281320Team: Apps, Type: Operations, Product: Street Banner Program Portal, Workgroup: CSD, Project: City Brand Application2025-10-07T20:49:362025-10-29T22:26:232026-01-15T05:34:24false21112975349298690925022closedClosedCSD## Background As part of the City of Austin's strategic plan to deliver better, more unified service to our community, the City Council approved a comprehensive rebrand initiative. The goal is for residents to recognize City services instantly and to trust the people who deliver them — regardless of department. ## Approach Do our best to create cohesive and consistent experiences for our community by following the brand and design patterns established at key entry points to City services. ## CSD Example [Link to Miro Board](https://miro.com/app/board/uXjVMtdn2NM=/?moveToWidget=3458764643141650232&cot=14) <img width="883" height="597" alt="Image" src="https://github.com/user-attachments/assets/1657d11e-f92b-455a-9e17-85170ae8a15d" /> ## Updates For the new header, logo, page menu options and dropdown, and mobile menu color standards check out: https://github.com/cityofaustin/atd-data-tech/issues/24885#issuecomment-3349281320Team: Apps, Type: Operations, Product: Smart Mobility Office Portal, Workgroup: CSD, Project: City Brand Application2025-10-07T20:48:092025-11-05T21:55:332026-01-15T05:34:23false100615928349297343125021closedClosedSMS## Background As part of the City of Austin's strategic plan to deliver better, more unified service to our community, the City Council approved a comprehensive rebrand initiative. The goal is for residents to recognize City services instantly and to trust the people who deliver them — regardless of department. ## Approach Do our best to create cohesive and consistent experiences for our community by following the brand and design patterns established at key entry points to City services. ## CSD Example [Link to Miro Board](https://miro.com/app/board/uXjVMtdn2NM=/?moveToWidget=3458764643141650232&cot=14) <img width="883" height="597" alt="Image" src="https://github.com/user-attachments/assets/2f0d55cd-9ce2-4a3f-86ec-070ced41306d" /> ## Updates For the new header, logo, page menu options and dropdown, and mobile menu color standards check out: https://github.com/cityofaustin/atd-data-tech/issues/24885#issuecomment-3349281320Team: Apps, Type: Operations, Workgroup: SMS, Product: Shared Mobility Services Portal, Project: City Brand Application2025-10-07T20:44:372025-10-29T22:43:592026-01-15T05:34:22false21112975349296602725020open