Profile Picture Austin Energy

created Aug 2 2018

updated Jan 16 2019

Description

Austin Energy is proactive in addressing customer needs and regularly monitors customer satisfaction through customer surveys. In recent years, overall customer satisfaction has gone down. The drivers of the lower satisfaction are customer perceptions of price and value resulting from an overall increase in utility bills, despite Austin Energy providing reasonable and affordable electric rates. Residential and Commercial surveys are conducted quarterly while key account surveys are administered annually. Find more information at http://austinenergy.com/go/reports.

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Category
Utilities and City Services
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Public
Tags
customer satisfaction, satisfaction, satisfied, austin energy, commercial, residential, key accounts
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Yes
Licensing and Attribution
Data Provided By
Austin Energy
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(none)
License
Public Domain
Imagine Austin (30 - Year horizon) Primary Priority
Primary Priority
Household Affordability
Strategic Plan Outcome (3-5 year horizon) Primary
Primary Strategic Outcome
Government that Works for All of Us
Additional Information
Department
Austin Energy
Frequency
Annually
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